Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
02/04/2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Your New CompanyYou will be joining an organisation that delivers complex hosted solutions across both private and public cloud environments. The company continues to invest in its people, its technology stack and its hosted services, with a strong commitment to developing talent and promoting clear career progression. From your first day, you will be supported by knowledgeable colleagues who are passionate about helping you grow, whether that is through building new technical capability, stepping into leadership opportunities or shaping your long-term career path. Your New RoleThis is a permanent position, predominantly working from home with occasional team/ project meetings in Surrey - your home working location can be flexible, as long as you are able to attend meetings as needed. We are looking for a System Administrator Team Leader who will lead a team of experienced System Administrators who are responsible for delivering secure, high-performing and compliant hosted solutions. You will oversee the administration and enhancement of services across private and public cloud platforms, ensuring availability and performance against agreed SLAs. A key part of the role will involve providing guidance, coaching and mentoring to your team while managing day-to-day activities, performance reviews and task allocation. You will play a significant role in small to medium technical projects and act as a vital link between technical teams, non-technical stakeholders and customers. You will take ownership of infrastructure design, optimisation and maintenance while ensuring that all hosted environments operate reliably and efficiently. This includes monitoring performance, implementing disaster recovery and failover strategies, maintaining robust redundancy and proactively resolving issues before they impact service levels. You will manage the presentation tier using Citrix NetScaler and oversee technologies such as Citrix Virtual Apps, Remote Desktop Services and Azure Virtual Desktop to ensure a seamless experience for end users. In addition, you will administer Windows Server environments across private and public cloud platforms, handling deployments, configurations, GPO management and advanced troubleshooting. You will ensure the organisation maintains strong security and compliance standards by managing firewalls, encryption, access controls, audits, vulnerability assessments and patching. You will also use SCCM for software deployments and compliance monitoring and take responsibility for effective backup management. A further aspect of the role includes developing and maintaining automation processes using PowerShell and other tools such as Ansible to streamline workflows and improve operational efficiency. You will also maintain comprehensive documentation relating to configurations, procedures and troubleshooting, and work collaboratively with cross-functional teams and clients to design and deliver tailored hosted solutions. What You'll Need to SucceedTo succeed in this role, you will demonstrate a strong track record as a Sys Admin - technically hands-on, with previous experience of leading a small team. You will have previous experience delivering hosted services across hybrid infrastructures with strong knowledge relating to Citrix NetScaler, Citrix Virtual Apps, RDS, AVD, Azure, SQL Clustering and SSL certificate management, combined with deep knowledge of Windows Server administration, Active Directory, Group Policy and DNS. You will be confident in handling advanced troubleshooting, system hardening and complex network issues. Experience using SCCM in multi-tenant or cloud-hosted environments will be essential, along with advanced PowerShell scripting skills. Exposure to monitoring tools such as Zabbix or PRTG will also be highly beneficial. Success in this position also calls for excellent communication skills, strong stakeholder engagement and a consultative approach that helps build trust and influence outcomes. You will have a proven ability to deliver customer-focused solutions, manage multiple competing priorities and maintain a high level of accuracy and attention to detail. You will bring strong time management, professionalism and a genuine commitment to service excellence, combined with the ability to form positive, productive working relationships. What You'll Get in ReturnSalary up to 54,000 (some flexibility with this for the right person), home and a comprehensive benefits package (details TBC shortly), along with the opportunity to work in a forward-thinking environment committed to innovation, professional development and continuous improvement. You will be joining a team that values collaboration and supports your career growth. What You Need to Do NowIf you are interested in this role, please apply with an up-to-date CV. If this role isn't quite right for you, but you are exploring new opportunities within Infrastructure or Cloud technology, please get in touch to discuss your next step. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
02/04/2026
Full time
Your New CompanyYou will be joining an organisation that delivers complex hosted solutions across both private and public cloud environments. The company continues to invest in its people, its technology stack and its hosted services, with a strong commitment to developing talent and promoting clear career progression. From your first day, you will be supported by knowledgeable colleagues who are passionate about helping you grow, whether that is through building new technical capability, stepping into leadership opportunities or shaping your long-term career path. Your New RoleThis is a permanent position, predominantly working from home with occasional team/ project meetings in Surrey - your home working location can be flexible, as long as you are able to attend meetings as needed. We are looking for a System Administrator Team Leader who will lead a team of experienced System Administrators who are responsible for delivering secure, high-performing and compliant hosted solutions. You will oversee the administration and enhancement of services across private and public cloud platforms, ensuring availability and performance against agreed SLAs. A key part of the role will involve providing guidance, coaching and mentoring to your team while managing day-to-day activities, performance reviews and task allocation. You will play a significant role in small to medium technical projects and act as a vital link between technical teams, non-technical stakeholders and customers. You will take ownership of infrastructure design, optimisation and maintenance while ensuring that all hosted environments operate reliably and efficiently. This includes monitoring performance, implementing disaster recovery and failover strategies, maintaining robust redundancy and proactively resolving issues before they impact service levels. You will manage the presentation tier using Citrix NetScaler and oversee technologies such as Citrix Virtual Apps, Remote Desktop Services and Azure Virtual Desktop to ensure a seamless experience for end users. In addition, you will administer Windows Server environments across private and public cloud platforms, handling deployments, configurations, GPO management and advanced troubleshooting. You will ensure the organisation maintains strong security and compliance standards by managing firewalls, encryption, access controls, audits, vulnerability assessments and patching. You will also use SCCM for software deployments and compliance monitoring and take responsibility for effective backup management. A further aspect of the role includes developing and maintaining automation processes using PowerShell and other tools such as Ansible to streamline workflows and improve operational efficiency. You will also maintain comprehensive documentation relating to configurations, procedures and troubleshooting, and work collaboratively with cross-functional teams and clients to design and deliver tailored hosted solutions. What You'll Need to SucceedTo succeed in this role, you will demonstrate a strong track record as a Sys Admin - technically hands-on, with previous experience of leading a small team. You will have previous experience delivering hosted services across hybrid infrastructures with strong knowledge relating to Citrix NetScaler, Citrix Virtual Apps, RDS, AVD, Azure, SQL Clustering and SSL certificate management, combined with deep knowledge of Windows Server administration, Active Directory, Group Policy and DNS. You will be confident in handling advanced troubleshooting, system hardening and complex network issues. Experience using SCCM in multi-tenant or cloud-hosted environments will be essential, along with advanced PowerShell scripting skills. Exposure to monitoring tools such as Zabbix or PRTG will also be highly beneficial. Success in this position also calls for excellent communication skills, strong stakeholder engagement and a consultative approach that helps build trust and influence outcomes. You will have a proven ability to deliver customer-focused solutions, manage multiple competing priorities and maintain a high level of accuracy and attention to detail. You will bring strong time management, professionalism and a genuine commitment to service excellence, combined with the ability to form positive, productive working relationships. What You'll Get in ReturnSalary up to 54,000 (some flexibility with this for the right person), home and a comprehensive benefits package (details TBC shortly), along with the opportunity to work in a forward-thinking environment committed to innovation, professional development and continuous improvement. You will be joining a team that values collaboration and supports your career growth. What You Need to Do NowIf you are interested in this role, please apply with an up-to-date CV. If this role isn't quite right for you, but you are exploring new opportunities within Infrastructure or Cloud technology, please get in touch to discuss your next step. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453
01/04/2026
Full time
IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453
Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
01/04/2026
Full time
Job title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. At our organisation, we are committed to putting the community first and fostering a workplace where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact for colleagues seeking technical assistance, providing guidance and support. Troubleshoot, diagnose, and resolve hardware and software issues with professionalism and efficiency. Deliver outstanding customer service, ensuring all issues are resolved promptly and effectively. Redirect unresolved issues to next-level support when necessary, ensuring seamless service continuity. Manage support tickets diligently, driving problems to resolution and ensuring appropriate follow-up. Produce technical documentation covering installations, configurations, and troubleshooting processes. Provide Management Information (MI) to track performance and support compliance requirements. What You Will Bring: Previous experience in an IT customer service environment, demonstrating strong leadership capabilities. A solid understanding of Microsoft Windows, Outlook, and Office applications. Good knowledge of desktops, laptops, printers, and peripheral devices. Understanding of networking concepts including patching and switches. Awareness of IT security principles such as antivirus software, firewalls, and patch management. Strong accuracy and attention to detail, coupled with a solutions-focused approach to problem-solving. What You Can Expect From Us: A minimum of 25 days of holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day. A competitive pension scheme with up to a 10% employer contribution. A comprehensive benefits package designed to support your well-being and work-life balance. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
01/04/2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Applications Manager - Central London 650 - 700 p/d (outside IR35) - 3 month initial term Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption
31/03/2026
Contractor
IT Applications Manager - Central London 650 - 700 p/d (outside IR35) - 3 month initial term Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of Maritime Domain Awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role overview of our UX/UI Designer As a UX/UI Designer here with us at SRT, you will be someone with strong UX thinking, solid visual design skills, and experience delivering end-to-end design work, from research and wireframes through to polished UI. We're looking for a UX/UI Designer to help shape the user experience across our desktop, web, and mobile applications. You'll work closely with our Design, Product, and Engineering teams. In this role you will be at home using Figma with experience contributing to and scaling component-based design systems and have a thorough understanding of atomic design principals. Comfortable articulating your design decisions to your team members and stakeholders alike. This is a great opportunity to enhance your skills while working on complex, real-world software products. The role of UX/UI Designer role is a hybrid working position based from our Cardiff office, you will be required to attend office 1 day per week as per the team's requirements. UX/UI Designer - Responsibilities (not exhaustive): Take end-to-end ownership of designing new features and product improvements, from concept through to delivery across our software platforms for web and mobile Help maintain and evolve our design system, patterns, and UI guidelines Prototype and test ideas to validate solutions Contribute ideas to continuously improve our user experience UX/UI Designer - Required Skills and Experience ESSENTIAL - Highly experienced with Figma ESSENTIAL - You must have an online portfolio Provide link to this in your application Strong working knowledge of Photoshop and Illustrator Experienced in taking complex problems and simplifying them into intuitive user interfaces Proven ability to manage end-to-end design processes for mobile and web, including developer handoff Understanding of UX/UI principles and usability best practices Experience working in an agile environment is beneficial Company Benefits Highly Competitive Salary and Pension Hybrid Working Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
31/03/2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of Maritime Domain Awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. Role overview of our UX/UI Designer As a UX/UI Designer here with us at SRT, you will be someone with strong UX thinking, solid visual design skills, and experience delivering end-to-end design work, from research and wireframes through to polished UI. We're looking for a UX/UI Designer to help shape the user experience across our desktop, web, and mobile applications. You'll work closely with our Design, Product, and Engineering teams. In this role you will be at home using Figma with experience contributing to and scaling component-based design systems and have a thorough understanding of atomic design principals. Comfortable articulating your design decisions to your team members and stakeholders alike. This is a great opportunity to enhance your skills while working on complex, real-world software products. The role of UX/UI Designer role is a hybrid working position based from our Cardiff office, you will be required to attend office 1 day per week as per the team's requirements. UX/UI Designer - Responsibilities (not exhaustive): Take end-to-end ownership of designing new features and product improvements, from concept through to delivery across our software platforms for web and mobile Help maintain and evolve our design system, patterns, and UI guidelines Prototype and test ideas to validate solutions Contribute ideas to continuously improve our user experience UX/UI Designer - Required Skills and Experience ESSENTIAL - Highly experienced with Figma ESSENTIAL - You must have an online portfolio Provide link to this in your application Strong working knowledge of Photoshop and Illustrator Experienced in taking complex problems and simplifying them into intuitive user interfaces Proven ability to manage end-to-end design processes for mobile and web, including developer handoff Understanding of UX/UI principles and usability best practices Experience working in an agile environment is beneficial Company Benefits Highly Competitive Salary and Pension Hybrid Working Development opportunities SRT Marine Systems plc are an equal opportunity employer. We are committed to creating an inclusive working environment for all employees and actively encourage applications from all sectors of the community.
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for an IT Support Specialist (Hardware/Software) for a 6 Month Part-Time contract based in Nottingham (3 days per week onsite). Purpose of the role: As IT Support Specialist you will act as primary liaison for Digital Technology related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed. You will provide onsite technical support across hardware, software, and engineering applications. What you'll do: Act as client liaison for all Digital Technology related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engage and escalate to other Digital Technology teams as needed. Provide value added services to the business, working together with the leadership team to drive technology and help transform business activities. Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment. Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About the client Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
31/03/2026
Full time
Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for an IT Support Specialist (Hardware/Software) for a 6 Month Part-Time contract based in Nottingham (3 days per week onsite). Purpose of the role: As IT Support Specialist you will act as primary liaison for Digital Technology related requests, addressing issues related to desktop and infrastructure, and escalating to other teams as needed. You will provide onsite technical support across hardware, software, and engineering applications. What you'll do: Act as client liaison for all Digital Technology related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cyber security, etc.), engage and escalate to other Digital Technology teams as needed. Provide value added services to the business, working together with the leadership team to drive technology and help transform business activities. Configure, deploy, maintain, troubleshoot, and support workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment. Solve problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.), determining the source of problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. About the client About the client Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Service Desk Analyst Location: Motherwell, ML1 Salary: £25,000 per annum (depending on experience) Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns. This is a varied role where you will have a range of responsibilities including: Deploying and managing mobile devices and laptops, ensuring compliance with MDM (Intune) and installation of required business software, security tools and updates. Maintaining ICT asset registers, including mobile numbers, device locations and warranty records; coordinate delivery and returns with staff and suppliers. Providing Service Desk support, resolving hardware, software, mobile, printer, telephony (BT Cloudworks) and network issues, including on-site support where required. Deploying and managing applications across Android and Windows devices via Intune. Creating and managing user accounts, permissions and dynamic groups across M365, Azure, Entra ID and Exchange Admin. Monitoring and remediating security vulnerabilities through the Sophos security console. Liaising with external ICT providers to troubleshoot infrastructure issues. Supporting ongoing ICT operations using Microsoft technologies including Microsoft 365, Azure, Intune, Entra ID and Android platforms, and undertake additional duties as required by ICT leadership. About You A minimum of 1 years' experience, preferably within a professional services environment. Methodical in approach to resolving end user's issues and troubleshooting. Good time management, communication and organisational skills. Positive, enthusiastic and resilient manner - enjoys a challenge. Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Puts users first and can manage competing priorities. Self-driven to learn new technologies. About Us At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. We also have an excellent range of staff benefits on offer including but not limited to: Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care. Employee Assistance Programme Cycle to Work Scheme Season Ticket Loans Blue Light Card Where required, Enable will fully fund SVQ Health and Social Care qualifications required for SSSC registration. Starting a career with Enable is the first step towards making a real difference in our award-winning charity s mission to help create an equal society for every person who has a learning disability. Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles. The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed. Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest. Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date. Terms and Conditions Apply
31/03/2026
Full time
Service Desk Analyst Location: Motherwell, ML1 Salary: £25,000 per annum (depending on experience) Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns. This is a varied role where you will have a range of responsibilities including: Deploying and managing mobile devices and laptops, ensuring compliance with MDM (Intune) and installation of required business software, security tools and updates. Maintaining ICT asset registers, including mobile numbers, device locations and warranty records; coordinate delivery and returns with staff and suppliers. Providing Service Desk support, resolving hardware, software, mobile, printer, telephony (BT Cloudworks) and network issues, including on-site support where required. Deploying and managing applications across Android and Windows devices via Intune. Creating and managing user accounts, permissions and dynamic groups across M365, Azure, Entra ID and Exchange Admin. Monitoring and remediating security vulnerabilities through the Sophos security console. Liaising with external ICT providers to troubleshoot infrastructure issues. Supporting ongoing ICT operations using Microsoft technologies including Microsoft 365, Azure, Intune, Entra ID and Android platforms, and undertake additional duties as required by ICT leadership. About You A minimum of 1 years' experience, preferably within a professional services environment. Methodical in approach to resolving end user's issues and troubleshooting. Good time management, communication and organisational skills. Positive, enthusiastic and resilient manner - enjoys a challenge. Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Puts users first and can manage competing priorities. Self-driven to learn new technologies. About Us At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. We also have an excellent range of staff benefits on offer including but not limited to: Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care. Employee Assistance Programme Cycle to Work Scheme Season Ticket Loans Blue Light Card Where required, Enable will fully fund SVQ Health and Social Care qualifications required for SSSC registration. Starting a career with Enable is the first step towards making a real difference in our award-winning charity s mission to help create an equal society for every person who has a learning disability. Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles. The cost of PVG is paid upfront by the organisation and deducted from your wage if successfully appointed. Enable reserve the right to close this vacancy early if we receive sufficient applications. Please submit your application as early as possible if this vacancy is of interest. Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date. Terms and Conditions Apply
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
31/03/2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
IT Manager Gloucester Hybrid - 2 days per week on site Up to 70k Benefits: 25 days holiday plus bank Generous Pension scheme Employee assistance programme Healthcare, Dental, and lots more I am working with a client in the Gloucester area who is looking for a well rounded IT Manager to join the team. This is a strategic role, and they are looking for someone that has experience spanning the operations of IT (Infrastructure, Service Desk, Networking), Software Development, and Testing. You will be a key member of the leadership team, and you will play an important role in the smooth running of the department and its operation. Their tech stack is Microsoft focused, and you will need to have experience working in hybrid and cloud environments. Key responsibilities: Managing cross functional IT department operations - infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor Management, Resource planning Continuous improvement of the IT department as a whole - Infrastructure, network, cloud environment, business systems, and applications. Budgets, Forecasting and reporting of performance analytics Stakeholder Communication Information Security, Cyber Security, Governance, Risk and Compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap. Project management and delivery Oversee the SDLC and STLC You should have experience with: Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR(phone number removed) to be considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
31/03/2026
Full time
IT Manager Gloucester Hybrid - 2 days per week on site Up to 70k Benefits: 25 days holiday plus bank Generous Pension scheme Employee assistance programme Healthcare, Dental, and lots more I am working with a client in the Gloucester area who is looking for a well rounded IT Manager to join the team. This is a strategic role, and they are looking for someone that has experience spanning the operations of IT (Infrastructure, Service Desk, Networking), Software Development, and Testing. You will be a key member of the leadership team, and you will play an important role in the smooth running of the department and its operation. Their tech stack is Microsoft focused, and you will need to have experience working in hybrid and cloud environments. Key responsibilities: Managing cross functional IT department operations - infrastructure, service desk, and software Managing team performance and continuous professional development of members Vendor Management, Resource planning Continuous improvement of the IT department as a whole - Infrastructure, network, cloud environment, business systems, and applications. Budgets, Forecasting and reporting of performance analytics Stakeholder Communication Information Security, Cyber Security, Governance, Risk and Compliance Responsible for DR and backup strategy Identify and mitigate vulnerabilities and risks, communicate appropriately Formulate and deliver the technology roadmap. Project management and delivery Oversee the SDLC and STLC You should have experience with: Cross functional senior strategic leadership Hands on experience in virtualisation, network admin, Infrastructure, server maintenance Governance, Risk and Compliance Cyber Security management RAID logs ITIL, ITSM SDLC, STLC Agile methodology Project Management Performance reporting Desirable: Experience working in regulated environments Experience with ISO27001 This is an urgent role, please apply quoting reference AR(phone number removed) to be considered. IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus, IT Manager, Head of IT, Service Desk, Azure, Cloud, Hybrid, On prem, On Premise, Infrastructure, VMWare, HyperV, Virtualisation, Software testing, software development, Agile, ITIL, ITSM, SOC, Cyber Security, SOC2, ISO27001, Cyber Essentials Plus, GDPR, Cyber Essentials +, DR, Disaster Recovery, Backup, Veeam, Firewalls, Antivirus If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent) Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills . Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: 27,000- 32,000 + BUPA & Pension after probation Career progression to Helpdesk Team Leader Apply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You'll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets in line with SLAs Troubleshoot LAN/WAN and TCP/IP networking issues Escalate complex issues where required Participate in an on-call rota (once competent) Skills & Experience: Minimum 1-2 years in IT support preferred. Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirable Strong customer service and problem-solving skills . Details: Location: Fareham, Hampshire Hours: 37.5 per week, Mon-Fri Salary: 27,000- 32,000 + BUPA & Pension after probation Career progression to Helpdesk Team Leader Apply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Want a senior technology leadership role where you can shape product direction, influence architecture and lead delivery across engineering, data and digital platforms? This is an opportunity to join a growing B2B digital business in a broad, high-impact role reporting to the CEO. You will lead technical delivery across product, platform and data, helping the business deliver new services, improve internal efficiency and make better decisions around architecture, tooling and technical investment. Head of Technical Delivery Bath / Hybrid (typically two days a month in the office) 85,000- 100,000 + up to 10% discretionary bonus This role will suit someone who enjoys operating at senior level, but still likes staying close enough to delivery to guide outcomes, remove blockers and keep momentum. What you'll be doing Lead delivery across engineering, data and technical operations Shape technical direction and architectural decisions across products and platforms Turn roadmap priorities into practical, costed delivery plans Improve delivery predictability, release quality and operational performance Oversee systems, integrations, cloud infrastructure and data flow Support the development of new products and services, including AI-related initiatives Drive automation of manual internal processes Manage external technology partners and specialist consultancies Lead and develop a small internal team What they're looking for Senior experience leading technical delivery, engineering or platform teams Strong architectural judgement and technical decision-making ability Experience working with data in a meaningful way Strong stakeholder skills and the ability to translate technical issues into business language A practical, commercially aware approach Comfort working in a smaller business where breadth and adaptability matter AI experience is helpful, but not a requirement. Team You will lead a small internal team, currently including: Helpdesk Analyst Data Engineer Software Tester Full Stack Developer Lead Data & Reporting Analyst You will also work closely with external partners across software development, IT support, cyber security, website improvement and AI advisory work. Why this role stands out This is a genuine opportunity to shape both product and technical direction in a business where technology is central to future growth. You will have the scope to influence what gets built, how it gets delivered and where technology can create the biggest commercial impact. Package 85,000- 100,000 salary Up to 10% discretionary bonus 25 days holiday plus bank holidays Private medical insurance or wellbeing allowance & more Interested? If you are looking for a senior role with broad ownership, strategic influence and the chance to shape delivery in a growing digital business, apply now or get in touch with Chris Lynes at Spectrum IT for more information. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: 28,000- 34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role.
31/03/2026
Full time
Job Title: Service Desk Team Leader - Software Department Location: Hull, UK (Officed based) Salary: 28,000- 34,000 per annum Job type: Full-time, Permanent Reality Solutions is a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are a forward-thinking software and technology provider supporting a diverse customer base with high quality solutions and exceptional service. Our Service Desk plays a critical role in ensuring customers receive timely, accurate, and friendly technical support every day. About the role We're looking for a proactive and hands on Service Desk Team Leader to guide our Software Support Engineers (predominantly supporting Sage software and integrated 3rd Party Solutions), drive service excellence, and ensure smooth day to day operation of our 1st & 2nd line support function. You'll lead by example, coach your team, manage workloads, and work closely with the wider business to uphold outstanding customer experience. Key Responsibilities: Lead and mentor the Service Desk team to deliver a high quality support service Oversee ticket allocation, prioritisation, and SLA adherence Act as an escalation point for complex technical issues Support onboarding, training, and development of team members Monitor team performance, workload, and customer satisfaction Identify opportunities to improve processes, documentation, and efficiency Contribute to continuous service improvement initiatives Work collaboratively with the development, projects, and account management teams to maintain smooth service operations About you Required Skills & Experience: Previous experience in a Service Desk or Support role Strong leadership or mentoring experience Excellent communication and problem solving skills Ability to remain calm under pressure and handle escalations professionally Understanding of software support environments, ticketing systems, and service workflows A passion for developing people and improving the customer experience What we offer Holidays: 22 days annual leave plus continuous service reward Enhanced Pension Scheme Access to Mental Wellbeing Tools & Support A supportive leadership team and collaborative working culture The chance to shape and grow a vital function within the business Please click the APPLY button to send your CV and covering letter for this role. Candidates with the relevant experience and job titles of; IT Support Service Desk Team Leader, Senior IT Service Desk Consultant, IT Support Consultant, Customer Support, Support Engineer, Senior Helpdesk Support, Helpdesk Analyst, Helpdesk Support, IT Support Analyst may be suitable for this role.
You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following skills and experience; Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role). Technical Depth : Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions. Tool Proficiency : Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution. Leadership Skills : Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements. Customer Resilience : High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results. Core Competencies : Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. AI Familiarity : Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).
31/03/2026
Full time
You will be ensuring high-quality service delivery, process optimization, and team resilience in a high-pressure, regulated environment. The position combines strategic oversight, team leadership, and hands-on guidance on complex escalations while fostering a supportive culture and driving continuous improvement. You will have some of the following skills and experience; Proven experience in IT support management or solutions engineering leadership, preferably in healthcare, medical imaging, or regulated environments (5+ years, with 3+ in a leadership role). Technical Depth : Strong knowledge of networking, hardware, software troubleshooting, PACS, DICOM/HL7, and image routing solutions. Tool Proficiency : Experience with Microsoft SQL Server, Microsoft Server OS, Microsoft Azure-based installations, and support platforms like Zendesk for issue tracking and resolution. Leadership Skills : Demonstrated ability to lead teams in high-pressure environments, mentor engineers, conduct training, and drive operational/process improvements. Customer Resilience : High self-esteem and resilience to manage demanding client interactions while maintaining trust and delivering results. Core Competencies : Excellent problem-solving, organizational, interpersonal, communication, and motivational skills; ability to thrive under pressure while supporting team well-being. AI Familiarity : Knowledge of AI/ML tools or concepts (e.g., supporting AI-driven support agents or diagnostics).
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK s largest suppliers. Steeper s vision is to create life s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a IT Support Technician to join our existing team at our Head Office in Leeds. The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Managing IT Stock Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required. If required undertake trips to other sites/data centre including staying overnight where appropriate. Be willing to undertake reasonable unpaid overtime. Any other duties as requested by the IT Project & Support Team Lead. Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans. The below skills and experience are a requirement for this role Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness DHCP, DNS, WAN/LAN Troubleshooting Although not a requirement, the below skills / experience would be beneficial to the role: Level 2 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence What we offer in return: Competitive salary Incremental holiday allowance (rising with service) Free parking Canteen onsite Employee discount platform Employee Assistance Programs Qualification support Flexible working Refer a friend incentive Cycle2work scheme Continuous professional development plans with internal and external training and courses available
30/03/2026
Full time
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK s largest suppliers. Steeper s vision is to create life s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services. We have an exciting opportunity for a IT Support Technician to join our existing team at our Head Office in Leeds. The Role: This is a full-time (Monday to Friday) role based on site at our Leeds headquarters, this role is ideal for an IT Support engineer with 1 to 2 years experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills. Responsibilities: To provide technical hands-on support, answering support queries either in person or via phone or ITSM system. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member. To log all calls on the ITSM system and maintain full documentation. Respond to enquiries from clients and help them resolve any hardware or software problems. Support users in the use of Computer equipment by providing necessary training and advice. Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead. Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached. To allocate more complex service issues to the relevant IT Support team member. Raise any security concerns to the IT Project & Support Team Lead. Maintain reports and logs in line with departmental policy. Obtain quotes and process orders in line with departmental policy. Managing IT Stock Laptops, Desktops, Toner, Accessories & peripherals and keeping asset registers up to date. Setting up and configuring new laptops, desktops & mobile devices. Installing authorised software to laptops, desktops & mobile devices. Configure/maintain computer systems, networks and peripherals as instructed. Assist the team with keeping the IT office in a tidy state by following asset disposal procedures (WEEE) and disposing of IT Waste when required. If required undertake trips to other sites/data centre including staying overnight where appropriate. Be willing to undertake reasonable unpaid overtime. Any other duties as requested by the IT Project & Support Team Lead. Keep abreast of IT Trends and engage with IT Project & Support Team Lead to develop personal development plans. The below skills and experience are a requirement for this role Windows desktop support and administration Basic troubleshooting of Desktops, Laptops, Printers, Mobile Phones. Active Directory user account creations, password resets and group management. Office 365 User account creations, group management, licence management Exceptional Customer Service skills Confidence in dealing with users of varying levels both face to face and over the phone. Experience working within IT service delivery. Either at an MSP or providing internal IT Support. Excellent troubleshooting and problem-solving skills. Excellent ability to transfer knowledge within a team. Basic networking awareness DHCP, DNS, WAN/LAN Troubleshooting Although not a requirement, the below skills / experience would be beneficial to the role: Level 2 3 IT Qualification or equivalent demonstrable experience CompTIA A+ or similar training CompTIA Network+ or similar training Microsoft 365 Fundamentals ITIL Foundation Certification Windows Server administration Basic awareness of cybersecurity and service desk processes (ITL Foundation) Full UK Drivers licence What we offer in return: Competitive salary Incremental holiday allowance (rising with service) Free parking Canteen onsite Employee discount platform Employee Assistance Programs Qualification support Flexible working Refer a friend incentive Cycle2work scheme Continuous professional development plans with internal and external training and courses available
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. We're seeking an experienced and versatile Senior Software Engineer - Sensors join our Edge Team. This is a rare opportunity to help define and deliver our cutting-edge Maritime Surveillance and Fisheries Monitoring solutions, working at the intersection of hardware, software, and advanced sensor technologies. About the role of Senior Software Engineer - Sensors - (not exhaustive): In the Edge Team, you'll work on the "sensors at the fringe" fixed and mobile surveillance equipment such as radars, cameras, RDF, AIS, and other specialist maritime sensors. Your mission as a Senior Software Engineer - Sensors will be to integrate, calibrate, and optimise these systems in non-production environments, building the software that makes their outputs usable for downstreamsystems and training our Delivery Team for field deployment. The role spans multi-domain sensor fusion, AI-assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You'll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You'll Be Doing - Senior Software Engineer - Sensors Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and analyse quality and performance metrics Work across the stack - UI, backend, robotics, device integrations, networking - learning new technologies as needed Collaborate with cross-functional teams to plan, build, and test complex functionality Diagnose and resolve technical issues through root cause analysis Automate SDLC processes to improve efficiency and reduce manual effort Produce and maintain technical documentation Mentor peers, contribute to code reviews, and promote collaborative working practices What You'll Bring - Senior Software Engineer - Sensors Strong engineering mindset with experience in one or more of: Microsoft .Net, GoLang, Python, C++, Rust. Broad exposure to remote sensing disciplines, including: Mathematics, physics, and geospatial mapping Working with sensor hardware and electronics Networking principles, protocols, and services Application development across embedded, desktop, and web platforms Video and radar signal processing (e.g., OpenCV) AI-based, hardware-accelerated image processing (e.g., YOLO) Familiarity with Enterprise Systems architecture Experience with version control systems (Git) and SDLC automation tools Excellent problem-solving, debugging, and collaboration skills Why Join Us? Work on mission-critical maritime surveillance systems used worldwide Be part of an ambitious, innovative, and supportive team making a direct impact on global maritime safety and sustainability Enjoy flexible hybrid working Competitive salary and benefits, including: Matched pension contributions up to 5% Private health care Development and training programmes SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
26/03/2026
Full time
SRT Marine Systems plc (SRT) is a market leader in the domain of international marine surveillance technology and systems. We are a respected, established, and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a worldwide impact in the marine sector by leading the next generation of maritime domain awareness technologies "MDA", products, and systems that significantly enhance security, safety, environmental protection, and sustainability. Our customers are global and range from the largest national coast guards to individual vessel owners. SRT is an exciting company where high-quality results are rewarded. We are ambitious and constantly seek to innovate in order to deliver better products and services to our customers. We strive to make SRT a rewarding and challenging place to work, where talented, hard-working individuals have the opportunity to make a real impact across the marine industry. We're seeking an experienced and versatile Senior Software Engineer - Sensors join our Edge Team. This is a rare opportunity to help define and deliver our cutting-edge Maritime Surveillance and Fisheries Monitoring solutions, working at the intersection of hardware, software, and advanced sensor technologies. About the role of Senior Software Engineer - Sensors - (not exhaustive): In the Edge Team, you'll work on the "sensors at the fringe" fixed and mobile surveillance equipment such as radars, cameras, RDF, AIS, and other specialist maritime sensors. Your mission as a Senior Software Engineer - Sensors will be to integrate, calibrate, and optimise these systems in non-production environments, building the software that makes their outputs usable for downstreamsystems and training our Delivery Team for field deployment. The role spans multi-domain sensor fusion, AI-assisted analysis, anomaly detection, augmented reality, autonomous sentry operation, and evidence collection. You'll work closely with colleagues across software, hardware, data science, and infrastructure to bring innovative, high-performance edge solutions to life. What You'll Be Doing - Senior Software Engineer - Sensors Design, develop, and maintain edge-sensor solutions focusing on performance, reliability, and scalability. Build test infrastructure to capture and analyse quality and performance metrics Work across the stack - UI, backend, robotics, device integrations, networking - learning new technologies as needed Collaborate with cross-functional teams to plan, build, and test complex functionality Diagnose and resolve technical issues through root cause analysis Automate SDLC processes to improve efficiency and reduce manual effort Produce and maintain technical documentation Mentor peers, contribute to code reviews, and promote collaborative working practices What You'll Bring - Senior Software Engineer - Sensors Strong engineering mindset with experience in one or more of: Microsoft .Net, GoLang, Python, C++, Rust. Broad exposure to remote sensing disciplines, including: Mathematics, physics, and geospatial mapping Working with sensor hardware and electronics Networking principles, protocols, and services Application development across embedded, desktop, and web platforms Video and radar signal processing (e.g., OpenCV) AI-based, hardware-accelerated image processing (e.g., YOLO) Familiarity with Enterprise Systems architecture Experience with version control systems (Git) and SDLC automation tools Excellent problem-solving, debugging, and collaboration skills Why Join Us? Work on mission-critical maritime surveillance systems used worldwide Be part of an ambitious, innovative, and supportive team making a direct impact on global maritime safety and sustainability Enjoy flexible hybrid working Competitive salary and benefits, including: Matched pension contributions up to 5% Private health care Development and training programmes SRT Marine Systems plc is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applications from all backgrounds.
Transform IT challenges into solutions with Cloudwork's expert support team
The Role
Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required.
This role will include onsite technical support and assisting with project work either on client sites or remotely.
What We're Looking For
We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support.
Key Responsibilities:
Technical Support Excellence
Deliver comprehensive 1st line support via telephone, email, and our helpdesk
Log, classify, and manage customer incidents following established procedures
Troubleshoot Microsoft desktop operating systems
Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management
Resolve or escalate business application issues, coordinating with software vendors as needed
Manage multiple priorities effectively during high-volume periods
Service Management
Optimise productivity through effective time management
Maintain exceptional call queue standards with regular priority reviews
Provide comprehensive updates via telephone and our helpdesk platform
Ensure all ticket documentation meets quality standards
Contribute to the Cloudworks knowledgebase for easier future problem resolution
Conduct proactive follow-ups to confirm customer satisfaction
Process Adherence
Execute core Service Desk functions following Cloudworks protocols
Apply ITIL framework principles for optimal service delivery
Utilise systems effectively to support quality and efficiency targets
Essential Technical Skills:
Core Experience Required:
Microsoft 365 including Defender, Purview, Intune and Autopilot
Windows 10/11 troubleshooting and support
Entra ID/Active Directory management
Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls
Windows Server Administration
Advantageous Experience
Managed Service Provider (MSP) background
ITIL v3/v4 Foundation Certification or ITIL experience
SLA-focused service delivery
High-volume call management
ISO27001 security framework knowledge
VOIP (PBX, SIP), Teams Phone
Microsoft Terminal Services/RDS administration
Professional Requirements
Excellent written and spoken English
Outstanding communication and interpersonal abilities
Professional demeanour and punctuality
Collaborative team approach
Leadership qualities with commitment to inclusive working practices
What Cloudworks Offers:
Competitive Package: Annual salary up to £30,000 plus discretionary bonus
Professional Development:
Industry-recognised training and certifications (fully sponsored)
Inclusive working environment
Comprehensive benefits package
Work-Life Balance:
28 days annual leave including bank holidays
Additional holiday entitlement with service length
Company Pension Scheme
Ride to Work scheme
Birthday leave day
And much more to support your career growth!
** NO AGENCIES PLEASE **
29/10/2025
Full time
Transform IT challenges into solutions with Cloudwork's expert support team
The Role
Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required.
This role will include onsite technical support and assisting with project work either on client sites or remotely.
What We're Looking For
We seek a motivated professional who thrives on technical challenges and continuous learning. The ideal candidate demonstrates strong communication skills, adapts quickly to new technologies, and maintains unwavering focus on delivering outstanding customer support.
Key Responsibilities:
Technical Support Excellence
Deliver comprehensive 1st line support via telephone, email, and our helpdesk
Log, classify, and manage customer incidents following established procedures
Troubleshoot Microsoft desktop operating systems
Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management
Resolve or escalate business application issues, coordinating with software vendors as needed
Manage multiple priorities effectively during high-volume periods
Service Management
Optimise productivity through effective time management
Maintain exceptional call queue standards with regular priority reviews
Provide comprehensive updates via telephone and our helpdesk platform
Ensure all ticket documentation meets quality standards
Contribute to the Cloudworks knowledgebase for easier future problem resolution
Conduct proactive follow-ups to confirm customer satisfaction
Process Adherence
Execute core Service Desk functions following Cloudworks protocols
Apply ITIL framework principles for optimal service delivery
Utilise systems effectively to support quality and efficiency targets
Essential Technical Skills:
Core Experience Required:
Microsoft 365 including Defender, Purview, Intune and Autopilot
Windows 10/11 troubleshooting and support
Entra ID/Active Directory management
Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls
Windows Server Administration
Advantageous Experience
Managed Service Provider (MSP) background
ITIL v3/v4 Foundation Certification or ITIL experience
SLA-focused service delivery
High-volume call management
ISO27001 security framework knowledge
VOIP (PBX, SIP), Teams Phone
Microsoft Terminal Services/RDS administration
Professional Requirements
Excellent written and spoken English
Outstanding communication and interpersonal abilities
Professional demeanour and punctuality
Collaborative team approach
Leadership qualities with commitment to inclusive working practices
What Cloudworks Offers:
Competitive Package: Annual salary up to £30,000 plus discretionary bonus
Professional Development:
Industry-recognised training and certifications (fully sponsored)
Inclusive working environment
Comprehensive benefits package
Work-Life Balance:
28 days annual leave including bank holidays
Additional holiday entitlement with service length
Company Pension Scheme
Ride to Work scheme
Birthday leave day
And much more to support your career growth!
** NO AGENCIES PLEASE **
Applications & Systems Analyst Salary: Competitive Location: i54 Wolverhampton - WV9 This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST. The vacancy Drive Digital Efficiency. Enable Smarter Decision-Making. Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match. You ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters. This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton. What You ll Be Responsible For Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift. Conduct proof-of-concept studies for new solutions evaluating third-party software, vendors, and services. Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation. Support project management efforts monitoring schedules, tracking risks, escalating blockers, and coordinating across teams. Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs. Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements. Assess risk and provide mitigation options for proposed solutions. Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts. Be a trusted technical partner in workshops and planning sessions bringing clarity, structure, and practical insight. Support IT governance processes and ensure proper change control and documentation. Out of hours support this is on a rota basis.What You ll Already Have Degree in Computer Science, Information Systems, or a related discipline or equivalent hands-on experience. 5+ years experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills. Proven track record in ERP implementation and support ideally across multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.Our Core Competencies Cultivates Innovation: You re curious, creative, and always exploring new ways to improve. Active Learner: You invest in growing your own capability every step of the way. Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems. Plans and Aligns: You focus effort where it counts, with intent and purpose.Leadership Competencies Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals. Ensures Accountability: You set the bar high for yourself and for others.Why Work For Us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed.Our Hiring Process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. If you haven t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.If you thrive at the intersection of technology, problem-solving, and business impact, we d love to hear from you. Apply now and help us shape smarter systems for a stronger future. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
04/10/2025
Full time
Applications & Systems Analyst Salary: Competitive Location: i54 Wolverhampton - WV9 This is a Permanent, Full Time vacancy that will close in 14 days at 23:59 BST. The vacancy Drive Digital Efficiency. Enable Smarter Decision-Making. Are you ready to play a pivotal role in shaping and supporting the core systems that keep our EMEAA operations running efficiently? We re looking for an Applications & Systems Analyst with a passion for smart, scalable technology and an analytical mindset to match. You ll work across our ERP and reporting platforms, partnering with stakeholders from every corner of the business to improve systems, enhance reporting, and ensure our technology is aligned to strategic goals. Whether you're driving process improvements or supporting complex project rollouts, you'll be making a tangible impact where it matters. This role will be based at our state-of-the art facility at the i54 Business Park in Wolverhampton. What You ll Be Responsible For Provide day-to-day support across our EMEAA ERP systems, including EFACS, Sage 300, Sage 200, and Fourth Shift. Conduct proof-of-concept studies for new solutions evaluating third-party software, vendors, and services. Contribute to the end-to-end design of systems and processes, supporting integration requirements and documentation. Support project management efforts monitoring schedules, tracking risks, escalating blockers, and coordinating across teams. Gain deep understanding of business operations, KPIs, and objectives to ensure solutions are aligned with real-world needs. Prioritise and estimate work requests; deliver continuous improvement through proactive system enhancements. Assess risk and provide mitigation options for proposed solutions. Lead or contribute to analysis efforts, defining project scopes, business requirements, and potential impacts. Be a trusted technical partner in workshops and planning sessions bringing clarity, structure, and practical insight. Support IT governance processes and ensure proper change control and documentation. Out of hours support this is on a rota basis.What You ll Already Have Degree in Computer Science, Information Systems, or a related discipline or equivalent hands-on experience. 5+ years experience in system and application support, with strong SQL, JavaScript, XML, SSRS, and Power BI skills. Proven track record in ERP implementation and support ideally across multiple regions and compliance landscapes. Ability to translate business needs into effective technical solutions. Excellent communication skills across technical and non-technical audiences. Experience with IT ticketing platforms (e.g., ServiceNow, Jira) and a practical understanding of service desk environments. A solution-oriented mindset and strong analytical skills for data modelling, reporting, and insight generation. Confident project manager with a proactive, adaptable approach and strong stakeholder engagement abilities.Our Core Competencies Cultivates Innovation: You re curious, creative, and always exploring new ways to improve. Active Learner: You invest in growing your own capability every step of the way. Collaborates: You share knowledge, connect the dots, and work with others to solve complex problems. Plans and Aligns: You focus effort where it counts, with intent and purpose.Leadership Competencies Builds Effective Teams: You help create diverse, purpose-driven teams that work towards common goals. Ensures Accountability: You set the bar high for yourself and for others.Why Work For Us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed.Our Hiring Process: You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams. You will be invited to site for either a 1 or 2 stage process depending on the role. We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings. Successful candidates will be notified, and the start date will be confirmed for when you will be beginning your Fortunes Brand journey. If you haven t had a response to your application within 4 weeks, please consider your application unsuccessful. Due to the volume of applications received, we are unable to provide feedback on individual applications.If you thrive at the intersection of technology, problem-solving, and business impact, we d love to hear from you. Apply now and help us shape smarter systems for a stronger future. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.
Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.
03/10/2025
Full time
Head of Information Technology/Head of Information Systems - IT Strategy, Technology Leadership, Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k - £110k +Bonus +Benefits (Negotiable of experience). Head of IT/Head of Information Systems required by leading organisation within the heavy building materials, logistics and construction industry. The Head of IT/Head of Information Systems will be responsible for overseeing the strategic direction, development, and management of information systems and technology infrastructure across all business units. This role ensures that IT operations are aligned with busine strategy and drive digital transformation initiatives. The successful candidate will lead the design, implementation, and maintenance of secure, scalable, and efficient systems (Enterprise Software Applications, Infrastructure and while managing IT operations, governance, cybersecurity, data strategy, compliance and budgets. As such you will have ultimate responsibility for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national userbase IT Security and Governance inc InfoSec Policy and Procedure Senior level business stakeholder engagement and advisory Line and subsequent Matrix management of a multi-disciplinary team Budgetary management and reporting Vendor selection and management including contract management We welcome candidates from a range of backgrounds but any experience within building services, construction, engineering, primary industry, logistics or related sectors would be of additional interest. You will however be able to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM/Azure Cloud, Networks etc) Hands-on senior level Programme and Project Management expertise Strong knowledge of IT governance frameworks (eg, ITIL) and compliance standards. Experience managing IT operations across multiple sites or business units is highly desirable. Bachelor's or Master's degree in Information Technology, Computer Science, Business Information Systems, or a related field ITIL awareness and Change Management This is an excellent opportunity to join a stable, well-established leader in the construction industry during a time of operational change; you will be instrumental in leading and shaping the IT/IS environment over many years to come. You will need a driving license and car to reach the company's head offices. Easily commutable from Canterbury, Whitstable, Herne Bay, Ramsgate, Deal, Folkestone, Dover, Faversham or Ashford, Kent.
