13 jobs found

Role Title: Infrastructure Designer Duration: contract to run until 31/08/2026 Location: Manchester, Hybrid 3 days per week onsite. Project will move to Coventry Rate: up to 414.92 p/d Umbrella inside IR35 Role purpose / summary Produce infrastructure design documentation based on a solution architecture to be implemented by a 3rd party supplier. To coordinate accurate estimates for inclusion in end to end project costs and business cases and to assist with the estimates for the end to end IT costs of the Co-operative Bank. Leadership within projects of technical resources and SMEs. Input to infrastructure solution frameworks and patterns displaying awareness of external markets and suppliers, so that the best value for money and service is delivered. Ensure that clear root cause is established for incidents impacting the deliverables of the Infrastructure CoE and that these issues are addressed. Work with 3rd party supplier build teams, development and test environment leads to ensure that solutions implemented across the Bank project portfolio are compliant to design. Involvement with 3rd parties to design product integration to existing / new solutions. Act as a technical escalation point and convene troubleshooting teams to ensure rapid identification and resolution of infrastructure issues. Provide design inputs to areas of expertise such as Mainframe, Networks, Wintel, Database or Connect:Direct. Responsibility for producing and assuring design patterns. Responsibility for producing and assuring Infrastructure Roadmaps. Provide technical escalation point for production services. Provide technical escalation point during build phase of new production services. Knowledge, skills and experience required: Extensive experience in VM Ware Platforms and Infrastructure Solutions, Networking Environments & Firewall Knowledge Extensive expertise in leading infrastructure solution, design and process improvement activities within an IT operational environment which resulted in improved efficiency, performance and financial benefit. Excellent communication and influencing skills for dealing with internal management and teams, liaison with business partners and customers and external IT service providers. Excellent technical authoring skills Additional desirable technical skills: Mainframe (CICS, COBOL, Objecstar, CA Datacom, VSAM etc.) UNIX Environments (AIX, LINUX, Solaris etc.) Wintel / Storage / Desktop Environments Data Centre Hosting Cloud Services and integration Mobile and BYOD Middleware and Integration (IBM Message Broker, DataStage etc.) All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Junior IT Support Technician Our client is looking for a Junior helpdesk support Technician, This position will be best suited to a school leaver or someone who has recently graduated from College or university with related credentials / Degree etc in this field of expertise and who is looking for a future career but has not got the experience . This company is a very well established company based in Saltley in Birmingham .This will be a full time Temporary permanent role working Monday Friday between 8.00am 17.00pm Pay Rate From £12.21 per hour Depending on experience We are looking for an individual with a passion for technology and someone who is driven to provide technical solutions. You will ideally need to have a good understanding of computer systems , mobile devices, and other technical products Overview / To have the ability to: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve Mobile devices and system issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ability to provide step-by-step technical help, both written and verbal Role & Responsibilities Providing technical assistance and support related to computer systems, hardware, or software to clients, end users, and the organization they work for. Monitor, respond to and document all service support requests and resolutions via telephone or email to support clients Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Manage equipment inventory, including booking out of replacement parts, as well as arranging collection and return of faulty goods. A good understanding of MS Windows, installation and configuration of Windows drivers and troubleshooting of general technical issues of products Coordinating with and providing support to remote field operatives, client IT personnel and contractor IT personnel as required. Completing administrative aspects of the role whilst striving to identify and eliminate errors. Install, configure, and maintain any related hardware. Tear down, rebuild, repair and refurbish hardware and goods for redeployment. Key Skills Required You will need excellent customer service and communication skills. Ability to diagnose and resolve hardware, firmware and software issues relating to all products Be well-versed in all aspects of computer systems configuration, set up, and maintenance. Hands on approach to PC hardware and basic system building skills. Mechanical and electrical aptitude will be an advantage. Demonstrate analytical skills and an ability to troubleshoot and think independently Knowledge of Linux based operating systems would be advantageous but not essential Diagnosing and troubleshooting hardware and software issues affecting mobile devices and other products Performing maintenance and updates to ensure optimal software/hardware performance. If you are available and have the correct accreditations or degree level in this sector please apply online and one of our consultants will get back to you asap

IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #

IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #

IT Desktop Support About roleAs an IT Technical Support with expertise in IT Administration, you will collaborate with our client's department. You will be responsible for IT Management.Our client is currently looking for a recruit to join their current team, below are the job details for your reference:You can also ask our friendly recruitment team for any questions you may have about the role, between 09.00am till 17.00pm Monday to Friday. Shifts: Monday to Friday (37.5 hours) Roles and Responsibilities:Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They deliver full lifecycle maintenance services and on-site technical expertise covering a wide array of technology from workplace to network infrastructure and everything in between. They put productivity, operational efficiency, customer excellence and quality at the heart of everything they do. Their technology-enabled mobilised teams provide high quality, scalable expertise, and support across a wide range of customers in the UK. They are a company where people matter. They are diverse, flexible, and open. We are looking to recruit a Technical Operative 1 in the Configuration dept for our growing team that will provide effective and efficient support to our clients. They will be required to provide basic to intermediate level IT configuration services and will need to be competent at component level whilst being self-sufficient to manage their workload within timely parameters. Typically, a Technical Operative 1 will provide software installations and configuration in an existing IT infrastructure or pre-designed project and will be familiar with current Microsoft desktop Operating Systems. Bespoke System works. In house systems (Training Given) Building (Software) various systems using detailed scripts - training provided on Scripts and much be followed as a breach can result in escalation. Effective upline Reporting - This is where the candidate needs to have strong and effective communication skills, has the ability to communicate with varying levels of stakeholders. Data input. - 25-50% of this role is data input, all on spreadsheets, so input is manual, attention to detail is key here consolidating consignments for distribution. Each workers have their own assignments, but they need to be aware of how their assignment contributes to the entire order and work effectively. Again, communication is key here because if they are running either behind or ahead of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement / Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate:Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company:You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will receive excellent perks such as free parking and a subsidised canteen. As a global company with local expertise, you will be part of a fast-paced and flexible environment where no two days are the same. In this mentored role, you will receive high-class training from a global IT service provider, allowing you to develop and grow your career. This is a big opportunity, with a family-friendly work environment, with you at the centre What's in it for you? - Rate£19.91/Hr through UMB£15.34/Hr through basic PAYE£17.42/Hr through Premium PAYE Contract 3-month rolling contract Timings: 8am-4pm Monday to Friday LocationHatfield Business Park Hatfield Avenue - Hatfield AL10 9TW Next StepsOnce you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better.We look forward to speaking to you! #

IT Technical Support Technical Operative 1 Rate£13.33/Hr basic via PAYE£14.31/Hr Premium via PAYE£17.30/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) Contract 7 Weeks contract 14th Sep to 31st Dec Mon - Fri 09:00 - 17:30 Job Description: An IT Grade technician is required on shifts between the hours 07:00 - 19:00, (7.5hrs shift) flexibility on hours may be requested.Based in the Operations Centre with client in Hatfield Workshop environment. We are seeking a competent IT engineer who is self-sufficient, technically minded, has a strong attention to detail and is happy to perform repetitive tasks to carry out Configuration Software builds and repairs on various customer devices.Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers.Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams.The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops.Logging issues and closing down calls on ITSM. Safety boots are required Next StageConversation with the recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. #

Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. Role: As part of our continued growth in OT Cyber Security, we are looking for an experienced, committed and enthusiastic Principal OT Cyber Security Engineer to join our Automation team. The Principal OT Cyber Security Engineer will: Lead OT cyber security project lifecycle activities to deliver secure by design Industrial Automation and Control Systems Be responsible for developing and supporting the growth of our OT cyber security consultancy services Manage continuous improvement of Bilfinger UK's OT Cyber Security Management System (CSMS) The Principal OT Cyber Security Engineer will take full responsibility for the successful delivery of cyber security projects (technical, quality, time and cost elements). The ideal candidate will demonstrate a growth mindset, bring innovative and bleeding edge solutions to address complex challenges and have the ability to develop new ideas, processes and systems in an evolving OT cyber security landscape. Key Activities: Working co-operatively with the OT Cyber Security Manager, Technical Managers, Project Managers and engineering teams across a variety of Automation projects you will: Lead OT cyber security project lifecycle activities to deliver secure by design IACS: Facilitate and conduct ISA-62443-3-2 based cyber security risk assessments to define risk based OT cyber security requirements Create defence in depth, segmented system architectures Develop secure by design IACS to meet client requirements including documenting OT cyber security requirements and specifications Implement OT cyber security controls and countermeasures including: Hardening of BIOS/UEFI, virtual environments and operating systems to recognised industry standards, guidelines and best practices Network security including segmentation and boundary protection through managed switches, firewalls and remote access solutions e.g. Stratix, Fortinet etc. Cyber security applications for industrial control system environments: Host Intrusion Detection (HIDS) Malware detection and protection i.e. Endpoint Detection and Response (EDR) Network Intrusion Detection (IDS) Network monitoring Security Information and Event Management (SIEM) Support Project Managers with the planning and execution of OT cyber security aspects of projects to ensure they meet the time, cost and quality required by our clients Responsible for developing and supporting the growth of our OT cyber security consultancy services by: Evaluating new OT cyber security consultancy offerings and establishing our approach Conducting OT cyber security gap assessments of procedural and technological controls against relevant frameworks and standards e.g. National Cyber Security Centre (NCSC) Cyber Assessment Framework (CAF), ISA / IEC 62443 suite, OG86 etc. Carrying out a wide variety of site and desktop based vulnerability assessments on clients brown field IACS Support clients in the creation and development of their own CSMS artefacts including policies, procedures, guidelines, specification and work instructions etc. Manage continuous improvement of Bilfinger UK's OT Cyber Security Management System Support further development of cyber security documentation including policies, procedures and specifications Grow out OT cyber security partner ecosystem Ensure policies, procedures and specifications are being followed on projects by providing OT cyber security technical supervision and quality assurance through project surveillance e.g. design review, informal audits etc. Promote and maintain high level of security hygiene within Bilfinger UK Automation department Promote and facilitate OT cyber security knowledge sharing and learning from experience through, for example, internal training, lunch and learns, standardisation, best practices etc. Attend and represent Bilfinger UK at industry OT cyber security groups and events Contribute to the continuous professional development of the team by providing technical leadership and mentoring of junior engineers Support Business Development team on opportunities including at client meetings, presentations/demonstrations, solutions optioneering etc. Support Proposals team on technical solutions optioneering, bid production and technically reviewing bids Help develop and foster relationships and partnerships with control system OEM/vendor OT cyber security teams and OT cyber security solution providers Provide health and safety leadership by example Skills & Experience: At least 5 years of practical engineering experience in the application of OT cyber security to PLC, DCS, RTU, SCADA and HMI systems in at least one of Bilfinger UK's key sectors. Experience of the design, specification, implementation, testing and commissioning of security solutions, controls and countermeasures for OT/IACS environments. This should include: Hardening of BIOS/UEFI, virtual environments and operating systems to recognised industry standards, guidelines and best practices Network security including segmentation and boundary protection through managed switches, firewalls and remote access solutions e.g. Stratix, Fortinet etc. Cyber security applications for industrial control system environments: Host Intrusion Detection (HIDS) Malware detection and protection i.e. Endpoint Detection and Response (EDR) Network Intrusion Detection (IDS) Network monitoring Security Information and Event Management (SIEM) Practitioner of the ISA/IEC 62443 suite of standards, with particular focus on -2-1, 2-4, 3-2 and 3-3. Experience working in or for System Integrator, Operators of Essential Services (OES) or Critical National Infrastructure (CNI) organisations Broad technical knowledge of a variety of control system Original Equipment Manufacturers (OEMs) e.g. AVEVA, Rockwell Automation, Siemens, Schneider etc. Experience of industrial networking protocols e.g. CIP, DNP3, Modbus, PROFINET, IEC 61850, PRP, REP Experience of working within and supporting the continuous improvement of a Quality Management System (QMS) Qualifications: A degree or HND/HNC in Electronic/Electrical Engineering, Computer Science or other relevant engineering discipline Professionally registered engineer or working towards professional registration Relevant OT cyber security certification e.g.: ISA/IEC 62443 Cyber Security Expert Global Information Assurance Certification (GIAC) Global Industrial Cyber Security Professional Certification (GISCP) If you wish to speak to a member of the recruitment team, please contact . Bilfinger UK Limited Engineering Permanent Professional Bilfinger Engineering

Huntswood's success relies on its IT Infrastructure and End-user facilities being available, effective and efficient. As a Junior Service Desk Technician, you will be the face of the Technology Team. You, along with the team will be responsible for the building, testing and deployment of Huntswood Laptops. You will also be responsible for keeping our asset database correct and up to date. Time permitting you, with the help of the wider team will the initial first point of contact for all technical incidents and requests from the business, offering a professional, courteous, speedy and effective service to ensure disruption to Huntswood's business processes and clients are kept to a minimum. Job description Ability to build, test and deploy laptops. Responsible for Huntswood Assets and ensuring that the CMDB is accurate and kept up to date. Help to ensure the Service Desk Team's documentation is kept up to date. Help to ensure that incidents and problems logged on Huntswood's call logging system are responded to quickly, professionally and courteously, ensuring that calls are correctly prioritised and categorised. Help to ensure that identified incidents and problems are descriptively logged and kept up to date on Huntswood's call logging system. Help to ensure that all incidents, requests and problems are escalated to the appropriate team if they are not able to be resolved within the agreed timescale. Strive to resolve a majority of tickets on first contact and to work with the Head of Customer Support to identify opportunities to further improve the number of tickets resolve on first contact. Provide remote support across Huntswood sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance with incidents, user requests, problems and projects. Ensure Huntswood's computing facilities are kept secure to reduce the risk of breaches of confidentiality, integrity and availability. Work positively with the other members of the Technology team to ensure end-to-end customer satisfaction with the technology services to customers. Person specification Essential Excellent Customer facing and Customer Service skills, able to communicate to users at all levels. Good Administrative skills Pleasant and helpful telephone manner Thrive in a busy environment with changing priorities and goals. Good level of understanding of a Microsoft Windows Active Directory environment including GPO. Be able to demonstrate a good understanding of the major Microsoft packages namely Microsoft Windows and Office 365. Good level of understanding of TCP/IP and network troubleshooting. Current IT qualification, preferably Microsoft, or be able to demonstrate the equivalent experience and knowledge. Be able to demonstrate excellent problem management skills. Excellent time management. An out-of-the-box thinker with a passion for IT and how information technology and new technology can be used to improve Huntswood. Desirable Expert level of understanding of a Microsoft Windows Active Directory environment. Good level of understanding of the latest Microsoft Exchange technologies. Any of the following IT qualifications; CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), ITIL foundation v3 Experience of working in an ISO27001:2013 environment. Experience of modern IP telephony systems, preferably Teams. Experience of working in an ITIL aligned environment. Full and clean driving license. Core behaviours To work with, Huntswood's employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are; Confidential, reliable and genuine Dynamic, passionate and determined Friendly, compassionate and cooperative "It's not just about what we do, but the way we do it. And it's our values that make us special."

IT/Infrastructure Support - Edinburgh, Scotland - Permanent, Full-time to £30k Looking for an organisation that loves technology but also builds it? This is for you. This role may suit a recent Graduate in Computer Science, Electronics or similar with a passion for Computers. Our client are seeking someone to provide exceptional internal IT support and troubleshooting on a day to day basis, including desktop and general IT support (Phones, Office 365, Printers, etc) to both their technical and non-technical teams located in Edinburgh, and working with the global infrastructure team supporting internal teams across the UK, UAE, Asia and Australia. They offer a fantastic working environment and a unique opportunity for team members to broaden their knowledge, improve their skills and further their career. Including flexible work arrangements, , hackathon days, sponsorships to sporting and fundraising events, and more. They are a stock-market listed, CX driven Fintech with 20 years of expertise. Their investment technology administers over $100billion of assets across 5 continents serving more than 500,000 investors worldwide. Their goal is to make the financial services more automated, intelligent, and happier by providing outstanding investment technology, at scale. They want financial services to be streamlined, integrated and easy to use, and a great experience for customers and those they provide services to. Your key responsibilities will include: Configure equipment for new starters (laptop, desktop, phone, cabling), including new users' account set up and access Support the rollout and provision of hardware and software for corporate use, assist with monitoring and maintaining them across the business Train team members in using their tools and systems, and at times, run presentations to introduce changes to the broad team Maintain servers, computers, printers, and other software and hardware peripherals In addition, you will be part of local and global projects to ensure successful rollout of new technologies, helping to improve our stack, continuously improving IT delivery by using automation tools and ensuring consistency across environments Experience, qualifications and attributes sought after: Some experience in a desktop or basic PC support, knowledge of PC hardware and software Experience in Windows desktop troubleshooting Some knowledge in infrastructure, scripting (preferably in powershell), and O365 support will be advantageous Basic networking knowledge (IP addressing, VLAN, etc) Strong communication skills both verbal and written Proven aptitude to take ownership of an issue and see it through to a successful resolution Excellent organisational and time management skills, with the ability to work under pressure towards deadlines Comfortable working in an Agile environment, adopting a consultative and cooperative approach to your work Finally, a personal interest in software systems, the creation of them, the hosting or delivery of them, and generally anything to do with technology, especially web based

Do you consider yourself a highly skilled systems administrator? Are you enthusiastic about working co-operatively as part of an expert team where quality of service, attention to detail, and a willingness to respond positively to new challenges are equally important? Do you have the ability to converse with users at all technical levels, and to respond systematically and methodically to problems even under pressure? Are you able to work well independently as well as part of a wider team? If so, we would like to hear from you. The Mathematical Institute, University of Oxford is looking for an experienced Senior Systems Administrator to join its friendly, dynamic and well established team, responsible for providing IT support for over 1,000 desktop users and a further 1,000 roving users within the department. Reporting to the Head of IT, your responsibilities will include providing day-to-day user support and maintaining excellent levels of service delivery, whilst also progressing longer-term projects and proactively contributing to the creation and evolution of departmental IT strategy. As a senior member of an IT team of seven, you will be expected to assist team members in developing existing skills, and to take the technical lead, where appropriate, on complex projects and system developments. The IT team are responsible for collectively supporting system security, upgrades and development, as well as providing general IT support in person and via an email support request tracking system. This is a permanent position. Although advertised at Grade 8, the department would be willing to consider candidates at Grade 7 (£32,817 - £40,322 p.a.) with potential but less experience who are seeking a development opportunity, for whom the responsibilities would be adjusted accordingly. If you would like to have an informal conversation about the post, please contact Dr Waldemar Schlackow ( waldemar.schlackow@maths.ox.ac.uk ) or Dr Keith Gillow ( keith.gillow@maths.ox.ac.uk ). Informal queries about the application process should be directed to the Recruitment Co-ordinator, quoting the vacancy reference 145548. Please note that candidates will be selected for interview based on their ability to meet the selection criteria as specified in the attached job description. You will be required to upload a supporting statement detailing how you meet each of these selection criteria, a curriculum vitae, and the names and contact details of two referees as part of your online application. In addition, applicants will be asked to complete a brief online test at their convenience within the week following the closing date. The closing date for applications is 12.00 noon on Monday 23 March 2020. Interviews are anticipated to take place on Monday 20 April 2020.