Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
13/10/2025
Full time
Are you an experienced Mobiles Sales professional looking to be part of a global organisation but selling at a local level ? We are recruiting a Business Development Manager to be the Mobiles Specialist for an established telecoms organisation where you will be responsible for achieving new business and sales targets WHY Purpose: To Sell the Business s Products and Services and Future Mobile Proposition to the SME Market in the Coventry, Warwickshire and Northamptonshire Area. As a leading telecoms company, we should be maximising the potential in our base to sell mobile and to be recognised as the No 1 mobile supplier in the Business Market. WITH WHO Relationships: With KDM within the SME Market (Managing Directors, IT Directors, Sales Directors and Finance Directors You will need to be able to sell to Top Team Decision Makers in organisations from 5 man bands to 100+ Employees. With your sales Colleagues. 14 Desk based Sales, 3 Field Sales, 5 Hybrid Field Sales and 5 Customer Service Colleagues to support and help you achieve the mobile target. You will need to be able to work with a close knit sales team, working to the same goals as a team whilst also achieving your personal targets. You will also need to be able to build an effective relationship with the service team to ensure we limit the time taken to deal with any potential sales order issues. The relationship with your sales team is vital to the success of your role. You want them to be proactively finding opportunity for you to go and close to supplement the work you are doing. With the Management Team: 2 Sales Manager. The Operations Manager. 3 Team Leaders and a Managing Director. It is important that you have the same goals as your Peers, which is to over achieve on all target areas whilst at the same time delivering world class customer service. With internal Departments and also Key Members of the Support Team It is important that you manage any inbound calls from customers confidently and accurately and ensure they are passed to the relevant team within to help resolve any issues. It is also key that you build and develop relationships with key who are there to help you develop. WHAT Activities: We would expect this person to be highly driven. A high work ethic and an ability to make a high number of outbound business development calls to the SME Market. We would also expect this candidate to Landscape all customers and work/manage a prospect bank for mobiles. Knowing your prospect and your customers is vital to making this position work. Making a Minimum 75 Outbound Calls in a B2B environment to over achieve your sales targets At least 3 days per week. We would expect you to book 5 Meetings per week for new business. You will have the support of a Mobile Specialist To Take Ownership of all of your targets and deliver on a consistent Basis NEEDS Inputs: Need to be able to work unsupervised, as part of a team and able to achieve results through virtual team working. An appreciation of confidentiality is essential. Understand and comply with regulatory, fair trading and competition roles. Must be able to work in front of a VDU for long periods of time. SKILLS Key Competencies: CULTUAL and BEHAVOURIAL FIT: • Trustworthy • High Work Ethic • Work with High Integrity • Disciplined • Positive Mental Attitude. TECHNICAL SKILLS: To be computer Literate. EXPERIENCE: Must Have B2B Mobile Sales Experience Minimum 2 Years QUALIFICATIONS: 5 GCSE s Level 6 And Above.
As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement. Education And Qualifications Prince2 Practitioner (desirable) APM PMQ (desirable) Experience And Knowledge Minimum 5 years of Project Management experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a delivery-focused mindset. Passionate about building a world-class IT services provider. Honest, collaborative, and goal oriented. Willingness to travel and adapt to changing customer needs.
13/10/2025
Full time
As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement. Education And Qualifications Prince2 Practitioner (desirable) APM PMQ (desirable) Experience And Knowledge Minimum 5 years of Project Management experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a delivery-focused mindset. Passionate about building a world-class IT services provider. Honest, collaborative, and goal oriented. Willingness to travel and adapt to changing customer needs.
As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement. Education And Qualifications Prince2 Practitioner (desirable) APM PMQ (desirable) Experience And Knowledge Minimum 5 years of Project Management experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a delivery-focused mindset. Passionate about building a world-class IT services provider. Honest, collaborative, and goal oriented. Willingness to travel and adapt to changing customer needs.
13/10/2025
Full time
As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding results and maintain strong stakeholder engagement. Education And Qualifications Prince2 Practitioner (desirable) APM PMQ (desirable) Experience And Knowledge Minimum 5 years of Project Management experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication and stakeholder engagement skills. Competencies And Skills Innovative problem-solver with a delivery-focused mindset. Passionate about building a world-class IT services provider. Honest, collaborative, and goal oriented. Willingness to travel and adapt to changing customer needs.
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.
13/10/2025
Full time
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.
First Recruitment Group
Kingston Upon Thames, London
New Job Opportunity - IT Support Specialist - Initial 12 Month PAYE Contract Our Client has a requirement for an IT Support Specialist , who will be required to work on a Contract basis in Kingston Upon Thames, Surrey. Profile : 5-7 years experience as 1st line helpdesk WITH 2nd level activities. Hybrid work: after a few weeks of training office based (3 days office, 2 days home) Contract Length : 12 month contract Job Description: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities : : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets to be ready for new employees onboarding and life cycle Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience : 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education : HNC, HND or bachelor s degree or equivalent Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills : MS365 , Windows and Service Now Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
10/10/2025
Contractor
New Job Opportunity - IT Support Specialist - Initial 12 Month PAYE Contract Our Client has a requirement for an IT Support Specialist , who will be required to work on a Contract basis in Kingston Upon Thames, Surrey. Profile : 5-7 years experience as 1st line helpdesk WITH 2nd level activities. Hybrid work: after a few weeks of training office based (3 days office, 2 days home) Contract Length : 12 month contract Job Description: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK. How can you support us? Here below your responsibilities : : Provide 1st and 2nd level IT support to end users resolving hardware and software issues Install configure and maintain operating systems and software application Liaise with external providers (printing, mobile and audio services) Participate in IT projects like upgrades, deployments and system improvements Prepare relevant assets to be ready for new employees onboarding and life cycle Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy Manage administrative privileges, passwords and user access in line with control procedures and policies Amend technical support documentation to ensure guidance on errors and troubleshooting within the team Manage support requests, incidents and resolutions in the ServiceNow help desk What are we looking for? Experience : 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar Education : HNC, HND or bachelor s degree or equivalent Technical skills : HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco IT skills : MS365 , Windows and Service Now Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Senior IT Operations Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: • Windows OS environment • Desktop/laptop fleet management • Mobile device management • Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
10/10/2025
Full time
Senior IT Operations Manager £78k + 25% Bonus London (travel) Our hospitality-chain client is seeking a hands-on Senior IT Operations Manager to drive excellence across their 60+ site operation. The role will suit someone with multi-site retail, hospitality, or similar fast-paced environments experience. The Role: Lead and inspire a dynamic team of 8 IT professionals Hands-on technical leadership across 60+ locations Drive service excellence in a fast-paced environment Balance strategic planning with day-to-day operations Requirements: Multi-site IT leadership experience (in retail/hospitality or similar) Networking & Infrastructure: Cisco Meraki and Ruckus networking solutions, Enterprise-level WiFi deployment and management, LAN/WAN architecture and troubleshooting etc Teams/Zoom/Webex platform management Modern Workplace: • Windows OS environment • Desktop/laptop fleet management • Mobile device management • Remote support tools Proven team management and development skills Experience in fast-paced, customer-focused environments A great benefits package is included in this role, such as a 25% bonus, generous holiday and pension etc. Sound like you? Please get your CV over to us ASAP.
Sales & Technical Support Executive Breakers & Attachments Location Trafford Park, Manchester (with regular UK travel approx. 60% field-based) Salary/Bonuses £25,000 £30,000 per annum (depending on experience) Bonus structure based on volume of deals (approx. £10,000 annually) Company vehicle (Mercedes-Benz pickup) Neos Engineering are partnered with an established UK-based organisation launching a brand-new Breakers & Attachments division within their construction equipment operations. As this is a newly formed part of the business, it's a fantastic opportunity to join at the ground level, work closely with senior leadership, and directly contribute to its growth and success. The Role This role offers a unique blend of commercial and technical responsibilities, ideal for someone looking to build a career in technical sales or equipment hire . Day-to-day, you ll be responsible for outbound sales activity , managing customer relationships, and supporting the delivery of products across the construction sector. You ll work closely with the internal hire desk team, carry out site visits , and build relationships with both new and existing customers , including re-engaging lapsed accounts. A customer dataset will be provided, and you'll receive mentoring and training to develop technical understanding of the equipment on offer. Responsibilities include: Proactively driving sales through outbound calls and site engagement Collaborating with internal teams to manage hire operations Building rapport with existing clients and reactivating lapsed accounts Supporting the sales and technical delivery process Regular travel for on-site meetings (approx. 60% of working time) The Candidate This opportunity is ideal for someone early in their career, who is keen to break into technical sales and grow within a supportive and fast-paced environment. We are particularly interested in candidates aged 20 to 30 (as this suits the long-term development goals of the team), with a positive attitude, strong work ethic , and the ability to communicate professionally with clients. Construction, plant hire or similar industry experience is preferred but not essential. Key qualities: Proven experience in sales or customer service Comfortable with outbound calls and in-person client interaction Highly self-motivated and target driven Strong communication and interpersonal skills Ability to travel regularly (a full UK driving licence is required) Willing to learn and develop technical product knowledge Construction or hire industry exposure is a bonus The Benefits £25,000 £30,000 base salary (dependent on experience) Bonus paid on a per-deal basis (approx. £10,000 per year) Mercedes-Benz company pickup vehicle Full training and technical mentorship provided Career progression into sales or recruitment Standard working hours: Monday to Friday, 7:30am 5:30pm Occasional Saturday work may be required Exposure to a brand-new division with excellent growth potential Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We kindly ask for those requiring sponsorship to not apply as the client is unable to offer sponsorship and any applications here will be automatically rejected. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive, we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
10/10/2025
Full time
Sales & Technical Support Executive Breakers & Attachments Location Trafford Park, Manchester (with regular UK travel approx. 60% field-based) Salary/Bonuses £25,000 £30,000 per annum (depending on experience) Bonus structure based on volume of deals (approx. £10,000 annually) Company vehicle (Mercedes-Benz pickup) Neos Engineering are partnered with an established UK-based organisation launching a brand-new Breakers & Attachments division within their construction equipment operations. As this is a newly formed part of the business, it's a fantastic opportunity to join at the ground level, work closely with senior leadership, and directly contribute to its growth and success. The Role This role offers a unique blend of commercial and technical responsibilities, ideal for someone looking to build a career in technical sales or equipment hire . Day-to-day, you ll be responsible for outbound sales activity , managing customer relationships, and supporting the delivery of products across the construction sector. You ll work closely with the internal hire desk team, carry out site visits , and build relationships with both new and existing customers , including re-engaging lapsed accounts. A customer dataset will be provided, and you'll receive mentoring and training to develop technical understanding of the equipment on offer. Responsibilities include: Proactively driving sales through outbound calls and site engagement Collaborating with internal teams to manage hire operations Building rapport with existing clients and reactivating lapsed accounts Supporting the sales and technical delivery process Regular travel for on-site meetings (approx. 60% of working time) The Candidate This opportunity is ideal for someone early in their career, who is keen to break into technical sales and grow within a supportive and fast-paced environment. We are particularly interested in candidates aged 20 to 30 (as this suits the long-term development goals of the team), with a positive attitude, strong work ethic , and the ability to communicate professionally with clients. Construction, plant hire or similar industry experience is preferred but not essential. Key qualities: Proven experience in sales or customer service Comfortable with outbound calls and in-person client interaction Highly self-motivated and target driven Strong communication and interpersonal skills Ability to travel regularly (a full UK driving licence is required) Willing to learn and develop technical product knowledge Construction or hire industry exposure is a bonus The Benefits £25,000 £30,000 base salary (dependent on experience) Bonus paid on a per-deal basis (approx. £10,000 per year) Mercedes-Benz company pickup vehicle Full training and technical mentorship provided Career progression into sales or recruitment Standard working hours: Monday to Friday, 7:30am 5:30pm Occasional Saturday work may be required Exposure to a brand-new division with excellent growth potential Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role. We kindly ask for those requiring sponsorship to not apply as the client is unable to offer sponsorship and any applications here will be automatically rejected. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive, we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Technical Manager - MSP Services Salary: 45,000 - 65,000 per annum, dependent on experience Contract Type: Permanent, Full-Time Overview An exciting opportunity has arisen for an experienced Technical Manager to join a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines are met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP). Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help drive growth and efficiency within a successful MSP, we'd love to hear from you.
09/10/2025
Full time
Technical Manager - MSP Services Salary: 45,000 - 65,000 per annum, dependent on experience Contract Type: Permanent, Full-Time Overview An exciting opportunity has arisen for an experienced Technical Manager to join a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team management and strategic input. The Role As the Technical Manager , you will: Lead, mentor, and develop the Technical Support and Technical Projects teams. Act as the senior technical escalation point for complex IT issues. Manage team workloads and ensure SLAs and project deadlines are met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT Manager, or similar leadership role within a Managed Services Provider (MSP). Strong technical knowledge across Microsoft 365, Azure, networking, virtualisation, and RMM/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help drive growth and efficiency within a successful MSP, we'd love to hear from you.
Our client based in Reading, Berkshire is looking for a motivated and passionate IT Technician with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Duties Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers. You will join the onsite tech team and report to the Trust IT Manager, you will be responsible for upholding all IT hardware and services across the school sites as well as supporting the school in improving the standard of their ICT provisions and allow them to deliver efficient teaching and learning using ICT solutions. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Requirements At least 2 years' experience in working as a previous ICT Technician within the education sector. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and conclude identified technical problems. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). High level knowledge of common user applications and skilled in using Microsoft Office65. Passionate about IT, with a skilled technical background. Able to perform well within a team, have high level organisation and communication skills along with a courteous manner with the ability to explain technical issues in simple terms to the clients' customers. Able to work independently and be skilled at problem solving. A proactive approach to establishing ways to improve services given by your team. Salary Basic salary between £26,000 and £31,000 depending on experience
09/10/2025
Full time
Our client based in Reading, Berkshire is looking for a motivated and passionate IT Technician with good experience of supporting Schools with upholding all IT Hardware and Services across School Sites, as well as well as supporting the school in improving the standard of their ICT provisions. This role is offered on a full-time basis and you will be subject to an enhanced DBS and safeguarding checks. Duties Supporting communication between your schools and the client, ensuring they are up to date with what services the client can offer and control the accounts of your customers. You will join the onsite tech team and report to the Trust IT Manager, you will be responsible for upholding all IT hardware and services across the school sites as well as supporting the school in improving the standard of their ICT provisions and allow them to deliver efficient teaching and learning using ICT solutions. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Repair or Installation of computers with standardised applications and networking software, diagnosing, and solving problems that come about in their operations. Settle and manage any technical issues that impact the operation of the school's function by providing efficient technical solutions. Requirements At least 2 years' experience in working as a previous ICT Technician within the education sector. Skilled in upholding the quality of school computer equipment, installing new and existing software across the network, supplying technical support for users and conclude identified technical problems. Answer to a wide range of technical duties related to the computer network and desktop services, firstly in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware). High level knowledge of common user applications and skilled in using Microsoft Office65. Passionate about IT, with a skilled technical background. Able to perform well within a team, have high level organisation and communication skills along with a courteous manner with the ability to explain technical issues in simple terms to the clients' customers. Able to work independently and be skilled at problem solving. A proactive approach to establishing ways to improve services given by your team. Salary Basic salary between £26,000 and £31,000 depending on experience
IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. Act as the escalation point for complex technical issues and incidents. Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. Maintain IT security, networking, and compliance standards. Lead the Joiners-Movers-Leavers process and manage IT assets and licensing. Drive automation, process improvement, and operational efficiency initiatives. Support business projects, upgrades, and vendor management. About You Proven experience in IT management or senior IT support roles within a corporate environment. Strong technical expertise across Microsoft 365, Windows, networking, and security. Excellent communication, leadership, and problem-solving skills. ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.
09/10/2025
Full time
IT Service Desk Manager (12-Month Fixed-Term Contract)Role SummaryA London Market insurance business is seeking an experienced IT Service Desk Manager to lead day-to-day IT operations on a 12-month fixed-term contract. This role oversees the IT Service Desk, ensuring high-quality support, system reliability, and continuous improvement across the business. Key Responsibilities Manage and develop the IT Support team, ensuring SLA and service standards are consistently met. Act as the escalation point for complex technical issues and incidents. Oversee IT infrastructure, hardware, and cloud platforms including Microsoft 365 and Azure AD. Maintain IT security, networking, and compliance standards. Lead the Joiners-Movers-Leavers process and manage IT assets and licensing. Drive automation, process improvement, and operational efficiency initiatives. Support business projects, upgrades, and vendor management. About You Proven experience in IT management or senior IT support roles within a corporate environment. Strong technical expertise across Microsoft 365, Windows, networking, and security. Excellent communication, leadership, and problem-solving skills. ITIL knowledge and relevant certifications (e.g. Microsoft, CompTIA, ITIL) desirable.
Senior Infrastructure Engineer Central London Up to £80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks 4 days per week onsite initially, dropping to 3 days after 3 months.
09/10/2025
Full time
Senior Infrastructure Engineer Central London Up to £80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks 4 days per week onsite initially, dropping to 3 days after 3 months.
IT Infrastructure and Helpdesk Manager Cheshire/Hybrid Up to £65K + Benefits (Great pension and bonus) An IT Infrastructure and Helpdesk Manager is required for our financial client who are based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a culture of excellence and continuous improvement. Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems. Drive service delivery improvements through KPIs, customer feedback, and best practice implementation. Oversee infrastructure projects, upgrades, and system migrations. Act as the escalation point for complex technical issues and collaborate across departments to align IT support with business needs. Skills: Proven experience in IT helpdesk/support management (5+ years). Strong technical background in infrastructure, networks, and desktop support. Inspirational leadership and mentoring skills. Excellent communication and stakeholder engagement abilities. A customer-focused mindset with a passion for service excellence.
09/10/2025
Full time
IT Infrastructure and Helpdesk Manager Cheshire/Hybrid Up to £65K + Benefits (Great pension and bonus) An IT Infrastructure and Helpdesk Manager is required for our financial client who are based in Cheshire to lead the team during an exciting period of growth. Responsibilities: Lead and mentor a high-performing IT support team, fostering a culture of excellence and continuous improvement. Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems. Drive service delivery improvements through KPIs, customer feedback, and best practice implementation. Oversee infrastructure projects, upgrades, and system migrations. Act as the escalation point for complex technical issues and collaborate across departments to align IT support with business needs. Skills: Proven experience in IT helpdesk/support management (5+ years). Strong technical background in infrastructure, networks, and desktop support. Inspirational leadership and mentoring skills. Excellent communication and stakeholder engagement abilities. A customer-focused mindset with a passion for service excellence.
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsible to This role reports directly to the Operations Manager/Service Desk Manager. Duties/Areas of Responsibility The position will involve the following areas of responsibility: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing excellent customer service at all times Correct attire worn always including site visits Ensuring you are meeting your set KPI's and overall the Service Desk Golden KPI's Escalate IT issues to the Senior IT Service Desk Engineer/Service Desk Manager where necessary Creating/maintaining IT Glue for customers as well as internally Making recommendations to the Sales team from the Service desk where identified Diagnose and resolve technical issues for our customers as well as internally Undertake small to medium-sized IT projects as instructed by the Service Desk Manager Ensuring security and upgrades are applied and kept up to date on desktops and laptops for our customers as well as internally Ensuring all software purchased licensing is recorded and maintained for our customers and internally Providing support for MAC and PC for our customers and internally Other Excellent time keeping (Arriving on time) Prepare documents, meeting materials and correspondence Perform basic administrative support duties as required to meet specific operational objectives Perform miscellaneous job-related duties as assigned by the Service Desk Manager Work efficiently to meet deadlines and tasks set Provide assistance as required to the Service Desk Manager and internal team Ensure your workspace and office is kept tidy Minimum Experience/ requirements Service desk experience minimum of 12 months (ideally 24 months) Full driving licence and car Windows 11/ Mac OS Managed Support Printer Managed Support Server 2022 and above Managed Support Management of Domains/DNS Group Policy Management/ Active Directory and Intune Management Office 365 Admin Centre - SharePoint / OneDrive / Teams Networking (DNS, DHCP, TCP/IP, VLAN experience) Cyber Security Solutions (AV, Email Security, Web Filtering) Understanding of PowerShell scripts Additional Useful Knowledge VOIP Telephony Support - 3CX/Horizon/Teams Azure Virtual Desktop / Terminal Server and RDS MDM Solutions: Hexnode and others ConnectWise Manage Cisco Copilot Special Requirements Adhere to company protocol as laid out in the Company Handbook Additional responsibilities as requested by the Service Desk Manager ISO 27001 and 9001 awareness including Information Security Awareness If you're an experienced Service Desk Engineer looking to take the next step in your career, we'd love to hear from you. Apply now to be considered for this exciting opportunity!
09/10/2025
Full time
Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base. Responsible to This role reports directly to the Operations Manager/Service Desk Manager. Duties/Areas of Responsibility The position will involve the following areas of responsibility: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing excellent customer service at all times Correct attire worn always including site visits Ensuring you are meeting your set KPI's and overall the Service Desk Golden KPI's Escalate IT issues to the Senior IT Service Desk Engineer/Service Desk Manager where necessary Creating/maintaining IT Glue for customers as well as internally Making recommendations to the Sales team from the Service desk where identified Diagnose and resolve technical issues for our customers as well as internally Undertake small to medium-sized IT projects as instructed by the Service Desk Manager Ensuring security and upgrades are applied and kept up to date on desktops and laptops for our customers as well as internally Ensuring all software purchased licensing is recorded and maintained for our customers and internally Providing support for MAC and PC for our customers and internally Other Excellent time keeping (Arriving on time) Prepare documents, meeting materials and correspondence Perform basic administrative support duties as required to meet specific operational objectives Perform miscellaneous job-related duties as assigned by the Service Desk Manager Work efficiently to meet deadlines and tasks set Provide assistance as required to the Service Desk Manager and internal team Ensure your workspace and office is kept tidy Minimum Experience/ requirements Service desk experience minimum of 12 months (ideally 24 months) Full driving licence and car Windows 11/ Mac OS Managed Support Printer Managed Support Server 2022 and above Managed Support Management of Domains/DNS Group Policy Management/ Active Directory and Intune Management Office 365 Admin Centre - SharePoint / OneDrive / Teams Networking (DNS, DHCP, TCP/IP, VLAN experience) Cyber Security Solutions (AV, Email Security, Web Filtering) Understanding of PowerShell scripts Additional Useful Knowledge VOIP Telephony Support - 3CX/Horizon/Teams Azure Virtual Desktop / Terminal Server and RDS MDM Solutions: Hexnode and others ConnectWise Manage Cisco Copilot Special Requirements Adhere to company protocol as laid out in the Company Handbook Additional responsibilities as requested by the Service Desk Manager ISO 27001 and 9001 awareness including Information Security Awareness If you're an experienced Service Desk Engineer looking to take the next step in your career, we'd love to hear from you. Apply now to be considered for this exciting opportunity!
IT Infrastructure & Helpdesk Manager Hybrid - up to 2 days WFH Permanent 60k to 65k + bonus + benefits This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new locations launched across Europe and Asia in the last two years - and plenty more on the horizon. The Role You'll lead a small but capable IT Support and Infrastructure team covering the UK and a handful of international sites. It's a mix of management and technical work; roughly one third people leadership and two thirds hands on support and projects. You'll take charge of day to day IT operations across the business: managing escalations, improving processes, and making sure the team deliver a high quality service. You'll also get involved in infrastructure work; patching, firmware updates, vendor management, and supporting systems across Windows, Linux, VMware, and Cisco environments. The organisation runs a mix of on prem and cloud technology, with an emphasis on security, reliability, and regulatory compliance. You'll be part of a collaborative, knowledgeable team, with strong leadership and the chance to make meaningful improvements to how IT operates. What You'll Be Doing Lead and support a small IT team - coaching, appraisals, and development. Manage helpdesk performance and escalate complex technical issues. Oversee infrastructure operations (servers, networks, patch management, firmware). Support sites in the UK and internationally (Paris, Malta, Hong Kong). Work closely with vendors on renewals and support contracts. Take part in on call support (rotational, optional). Champion best practice in security, documentation, and service delivery. About You You'll have proven experience leading IT support or infrastructure teams in a busy environment balancing people management with technical delivery. You're hands on, approachable, and comfortable getting involved in the detail when needed. Technical knowledge in areas like Windows Server, Linux, Cisco networking, VMware, Active Directory, and Office 365 would all be useful. You'll also need solid communication skills and the confidence to engage with stakeholders across the business. Financial services experience isn't essential, but comfort working in a regulated, process driven environment will definitely help. The Details Hybrid working up to 2 days a week from home Core hours 8am to 6pm Great benefits: generous pension, annual bonus, private healthcare, increased holiday with service, and more Full background checks (credit & DBS) required due to privileged access If you're interested in hearing more, please apply online or contact Stuart Manderson at Cathcart Technology for an informal chat.
09/10/2025
Full time
IT Infrastructure & Helpdesk Manager Hybrid - up to 2 days WFH Permanent 60k to 65k + bonus + benefits This is a great opportunity to take on a hands on leadership role within a growing, international organisation that's investing heavily in its people and technology. You'll be joining a business that's been expanding globally, with new locations launched across Europe and Asia in the last two years - and plenty more on the horizon. The Role You'll lead a small but capable IT Support and Infrastructure team covering the UK and a handful of international sites. It's a mix of management and technical work; roughly one third people leadership and two thirds hands on support and projects. You'll take charge of day to day IT operations across the business: managing escalations, improving processes, and making sure the team deliver a high quality service. You'll also get involved in infrastructure work; patching, firmware updates, vendor management, and supporting systems across Windows, Linux, VMware, and Cisco environments. The organisation runs a mix of on prem and cloud technology, with an emphasis on security, reliability, and regulatory compliance. You'll be part of a collaborative, knowledgeable team, with strong leadership and the chance to make meaningful improvements to how IT operates. What You'll Be Doing Lead and support a small IT team - coaching, appraisals, and development. Manage helpdesk performance and escalate complex technical issues. Oversee infrastructure operations (servers, networks, patch management, firmware). Support sites in the UK and internationally (Paris, Malta, Hong Kong). Work closely with vendors on renewals and support contracts. Take part in on call support (rotational, optional). Champion best practice in security, documentation, and service delivery. About You You'll have proven experience leading IT support or infrastructure teams in a busy environment balancing people management with technical delivery. You're hands on, approachable, and comfortable getting involved in the detail when needed. Technical knowledge in areas like Windows Server, Linux, Cisco networking, VMware, Active Directory, and Office 365 would all be useful. You'll also need solid communication skills and the confidence to engage with stakeholders across the business. Financial services experience isn't essential, but comfort working in a regulated, process driven environment will definitely help. The Details Hybrid working up to 2 days a week from home Core hours 8am to 6pm Great benefits: generous pension, annual bonus, private healthcare, increased holiday with service, and more Full background checks (credit & DBS) required due to privileged access If you're interested in hearing more, please apply online or contact Stuart Manderson at Cathcart Technology for an informal chat.
Do you have experience of working in a busy IT helpdesk team and are looking for your next challenge where you can influence the IT strategy for the future? We are looking for an IT Helpdesk and Facilities Coordinator to join the IT team working from our Surrey office with the opportunity to work from our London office once a week. About Us: Established in 1933, Rawlinson & Hunter LLP stands as a leading accountancy and tax practice, renowned for our distinguished reputation. Our core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued. With a rich history of providing exceptional service to our clients, we take pride in our role as trusted advisors in financial matters. The firm invests heavily in best of breed IT systems and also develops bespoke software. The IT team provide a 1st and 2nd line support service to the firm across both offices as well as support the infrastructure of our IT systems. We are coming towards the end of a project which has transitioned our core systems to the cloud. The team also support some of our overseas offices. What You'll Do: To help manage a busy IT helpdesk alongside a team of three analysts servicing approximately 300 users across 2 sites. Ensuring prompt attention to tickets and calls to the helpdesk and seeing them through to resolution. This role will involve allocating tickets to the team members while monitoring their capacity. The role also includes resolving helpdesk issues directly. A smaller part of the role is assisting the operations team with the facilities helpdesk for the Leatherhead office. This involves resolving building related issues and generally dealing with staff and contractors, when required. Technical issues are generally resolved by our Facilities Management company so this role does not require any specialist skills, only common sense and organisational skills. For the avoidance of doubt, this is primarily an IT focussed role with the facilities element being relatively minor. Helpdesk Coordinator Monitoring the helpdesk ticketing system and allocating tickets to helpdesk team members while taking account of availability and capacity Resolving helpdesk calls and tickets directly promptly and to a high standard Ensuring that tickets do not become stale and that users are kept fully informed Involvement in various aspects of the IT department Assisting with system upgrades and installations Development of processes and procedures to improve the delivery of IT services Working with suppliers to resolve issues, where needed Provision of data and statistics Working on IT projects as required Facilities Coordinator Assisting the operations team (Reception staff, Practice Manager and Operations Director) with the resolution of facilities issues at the Leatherhead office Managing the facilities helpdesk mailbox Assisting with ad-hoc facilities projects and work as required What We're Looking For: Extensive commercial IT experience Experience of Microsoft products. A good level of Microsoft 365 knowledge is essential Exposure to virtual desktop infrastructure technology is desirable but not essential Professional services experience desirable A self-starter, able to prioritise own workload and the workload of others Excellent communication and interpersonal skills with a desire to exceed expectations Be confident, analytical and with the ability to communicate technical matters to end users Why Join Us: At Rawlinson & Hunter LLP, we offer a supportive and inclusive environment that encourages professional growth and a competitive salary with a generous benefits package. Join a collaborative atmosphere with exposure to diverse, high-quality clients. We are an equal opportunities employer and pride ourselves on fostering an inclusive workplace that values diversity.
09/10/2025
Full time
Do you have experience of working in a busy IT helpdesk team and are looking for your next challenge where you can influence the IT strategy for the future? We are looking for an IT Helpdesk and Facilities Coordinator to join the IT team working from our Surrey office with the opportunity to work from our London office once a week. About Us: Established in 1933, Rawlinson & Hunter LLP stands as a leading accountancy and tax practice, renowned for our distinguished reputation. Our core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued. With a rich history of providing exceptional service to our clients, we take pride in our role as trusted advisors in financial matters. The firm invests heavily in best of breed IT systems and also develops bespoke software. The IT team provide a 1st and 2nd line support service to the firm across both offices as well as support the infrastructure of our IT systems. We are coming towards the end of a project which has transitioned our core systems to the cloud. The team also support some of our overseas offices. What You'll Do: To help manage a busy IT helpdesk alongside a team of three analysts servicing approximately 300 users across 2 sites. Ensuring prompt attention to tickets and calls to the helpdesk and seeing them through to resolution. This role will involve allocating tickets to the team members while monitoring their capacity. The role also includes resolving helpdesk issues directly. A smaller part of the role is assisting the operations team with the facilities helpdesk for the Leatherhead office. This involves resolving building related issues and generally dealing with staff and contractors, when required. Technical issues are generally resolved by our Facilities Management company so this role does not require any specialist skills, only common sense and organisational skills. For the avoidance of doubt, this is primarily an IT focussed role with the facilities element being relatively minor. Helpdesk Coordinator Monitoring the helpdesk ticketing system and allocating tickets to helpdesk team members while taking account of availability and capacity Resolving helpdesk calls and tickets directly promptly and to a high standard Ensuring that tickets do not become stale and that users are kept fully informed Involvement in various aspects of the IT department Assisting with system upgrades and installations Development of processes and procedures to improve the delivery of IT services Working with suppliers to resolve issues, where needed Provision of data and statistics Working on IT projects as required Facilities Coordinator Assisting the operations team (Reception staff, Practice Manager and Operations Director) with the resolution of facilities issues at the Leatherhead office Managing the facilities helpdesk mailbox Assisting with ad-hoc facilities projects and work as required What We're Looking For: Extensive commercial IT experience Experience of Microsoft products. A good level of Microsoft 365 knowledge is essential Exposure to virtual desktop infrastructure technology is desirable but not essential Professional services experience desirable A self-starter, able to prioritise own workload and the workload of others Excellent communication and interpersonal skills with a desire to exceed expectations Be confident, analytical and with the ability to communicate technical matters to end users Why Join Us: At Rawlinson & Hunter LLP, we offer a supportive and inclusive environment that encourages professional growth and a competitive salary with a generous benefits package. Join a collaborative atmosphere with exposure to diverse, high-quality clients. We are an equal opportunities employer and pride ourselves on fostering an inclusive workplace that values diversity.
Human Capital Ventures
Milton Keynes, Buckinghamshire
A leading, fast-growing global financial services group is seeking an IT Administrator to join its centralised IT operations in Milton Keynes. Supporting a user base of over 15,000 staff across multiple international offices-including senior executives and VIP users, this role plays a critical part in ensuring secure, efficient, and compliant access to IT systems and services. As part of the Joiners, Movers, and Leavers (JML) Team, you will manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you're currently working in an IT Administrator, Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing team. Responsibilities Support the JML IT team with day-to-day administrative duties such as maintaining documentation, resolving tickets, and completing request fulfilments. Administer user access rights via Active Directory, Azure AD, Exchange, Office 365, SharePoint, InTune, and other platforms. Manage JML lifecycle processes-ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment. Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials. Monitor access management queues and workflows, escalating issues as needed to the Access Management Team Lead or IT Support Manager. About You 1+ year experience in an IT Administrator, Service Desk, IT support, user administration, or access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset with a desire to learn and grow within IT and Information Security. Salary: £25,000 - £30,000 per annum Location: Remote (2 days per month on-site in Milton Keynes) Contract: Fixed-Term Contract (12 Months) - Possible permanent Benefits: Bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.
09/10/2025
Full time
A leading, fast-growing global financial services group is seeking an IT Administrator to join its centralised IT operations in Milton Keynes. Supporting a user base of over 15,000 staff across multiple international offices-including senior executives and VIP users, this role plays a critical part in ensuring secure, efficient, and compliant access to IT systems and services. As part of the Joiners, Movers, and Leavers (JML) Team, you will manage user permissions and access rights across a broad suite of business-critical applications and infrastructure. Whether you're currently working in an IT Administrator, Service Desk, IT Security, or User Management role, this is a great opportunity to expand your expertise in Access Management and develop your career within a forward-thinking, high-performing team. Responsibilities Support the JML IT team with day-to-day administrative duties such as maintaining documentation, resolving tickets, and completing request fulfilments. Administer user access rights via Active Directory, Azure AD, Exchange, Office 365, SharePoint, InTune, and other platforms. Manage JML lifecycle processes-ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure, and service delivery teams to ensure policy alignment. Support continuous service improvements (CSI) and contribute to team-wide initiatives and training materials. Monitor access management queues and workflows, escalating issues as needed to the Access Management Team Lead or IT Support Manager. About You 1+ year experience in an IT Administrator, Service Desk, IT support, user administration, or access management role. Working knowledge of Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset with a desire to learn and grow within IT and Information Security. Salary: £25,000 - £30,000 per annum Location: Remote (2 days per month on-site in Milton Keynes) Contract: Fixed-Term Contract (12 Months) - Possible permanent Benefits: Bonus program, paid training & development, generous holiday allowance, pension scheme, health and life insurance, and more.
IT Support Manager Location: Ipswich (office-based with hybrid option after 6 months) Salary: Circa 45,000 per annum (depending on experience) Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal stakeholders and external partners to ensure the organisation's IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuous improvement, you'll help shape the IT landscape and contribute to the company's wider technology strategy. Key Responsibilities Lead and manage the IT support team, providing guidance, mentorship, and escalation support. Oversee day-to-day IT operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience managing and leading an IT support team - management experience is essential. Strong technical knowledge of Microsoft 365, Azure Active Directory, and Windows Server environments. Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration. Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001). Excellent communication, problem-solving, and organisational skills. Strong understanding of IT governance, risk, and controls. Experience managing IT security and continuity processes. Ability to balance hands-on technical support with leadership responsibilities. A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development. Desirable Awareness of Microsoft Power Apps and cloud-based solutions. Experience working with Managed Service Providers (MSPs). Previous involvement in technical infrastructure projects. This is an excellent opportunity for a confident and ambitious IT professional who enjoys both hands-on technical work and leadership. If you're ready to make a tangible impact in a dynamic business environment, we'd love to hear from you. If you have the skills and experience to carry out this role, please apply using the link provided.
09/10/2025
Full time
IT Support Manager Location: Ipswich (office-based with hybrid option after 6 months) Salary: Circa 45,000 per annum (depending on experience) Are you a proactive, driven, and technically skilled IT leader looking to take the next step in your career? REED Technology are working with a client with an exciting opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both internal stakeholders and external partners to ensure the organisation's IT infrastructure remains robust, secure, and fit for purpose. With a strong technical background and a passion for continuous improvement, you'll help shape the IT landscape and contribute to the company's wider technology strategy. Key Responsibilities Lead and manage the IT support team, providing guidance, mentorship, and escalation support. Oversee day-to-day IT operations and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience managing and leading an IT support team - management experience is essential. Strong technical knowledge of Microsoft 365, Azure Active Directory, and Windows Server environments. Hands-on experience with Microsoft Endpoint Manager, Windows desktop support, and network administration. Understanding of cyber security standards and frameworks (e.g. Cyber Essentials, ISO27001). Excellent communication, problem-solving, and organisational skills. Strong understanding of IT governance, risk, and controls. Experience managing IT security and continuity processes. Ability to balance hands-on technical support with leadership responsibilities. A proactive, engaging, and positive approach with a genuine enthusiasm for technology and team development. Desirable Awareness of Microsoft Power Apps and cloud-based solutions. Experience working with Managed Service Providers (MSPs). Previous involvement in technical infrastructure projects. This is an excellent opportunity for a confident and ambitious IT professional who enjoys both hands-on technical work and leadership. If you're ready to make a tangible impact in a dynamic business environment, we'd love to hear from you. If you have the skills and experience to carry out this role, please apply using the link provided.
IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. Mentor team members through structured coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and digital infrastructure needs are met. Stakeholder Engagement & Communication Serve as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information Technology, or a related field. Experience in IT Helpdesk or Support Management. Strong background in infrastructure, networks, and desktop support with hands-on technical understanding. Excellent analytical, troubleshooting, and problem-solving skills. Outstanding interpersonal and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days annual leave plus bank holidays (increasing with service) Employee Assistance Programme offering confidential support Ready to take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager
09/10/2025
Full time
IT Infrastructure and Helpdesk Manager As IT Infrastructure and Helpdesk Manager, you will play a key leadership role in ensuring that the organisation s technology operations run smoothly, securely, and efficiently. You will lead a high-performing team, oversee infrastructure and service delivery, and drive continuous improvement in user experience and system reliability. Key Responsibilities Team Leadership & People Development Lead, inspire, and manage the IT Helpdesk team, promoting a culture of inclusion, accountability, and high performance. Mentor team members through structured coaching, development plans, and regular feedback. Identify training needs and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. Lead infrastructure projects such as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and digital infrastructure needs are met. Stakeholder Engagement & Communication Serve as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information Technology, or a related field. Experience in IT Helpdesk or Support Management. Strong background in infrastructure, networks, and desktop support with hands-on technical understanding. Excellent analytical, troubleshooting, and problem-solving skills. Outstanding interpersonal and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days annual leave plus bank holidays (increasing with service) Employee Assistance Programme offering confidential support Ready to take the next step in your IT leadership career? Apply now to join a forward-thinking organisation where your expertise will make a real impact. IT Infrastructure and Helpdesk Manager
Senior Infrastructure Engineer Central London Up to 80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks 4 days per week onsite initially, dropping to 3 days after 3 months.
09/10/2025
Full time
Senior Infrastructure Engineer Central London Up to 80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks 4 days per week onsite initially, dropping to 3 days after 3 months.
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact.High standards, low politics.Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
09/10/2025
Full time
If you've led IT support from the front and still enjoy getting your hands dirty, have a look at this great opportunity. I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees. This isn't a policy role. It's hands-on. You'll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You'll have a small team around you, but you'll still be taking ownership of escalations, handling VIP support, and keeping things moving. What you'll be doing: Run daily IT support operations across multiple European offices.Act as the senior escalation point for tickets and incidents.Support executive and VIP users directly, white-glove standard.Manage ServiceNow queues, SLAs, and day-to-day priorities.Maintain and improve documentation, processes, and asset tracking.Manage local vendors and mobile providers.Lead by example - sleeves rolled up, not hands off. Tech stack: Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box. You'll need: 8-12 years in IT support, in financial or professional services. A proven record of hands-on technical work, not just team oversight.Experience managing a small helpdesk or regional support function.Calm under pressure, service-focused, and confident in supporting senior users.ITIL aligned mindset and solid fundamentals across modern endpoint tech.Flexibility for occasional out-of-hours work when needed. Why it's worth a look: Small team, big impact.High standards, low politics.Space to own it end-to-end and make a visible difference. If you are a strong fit for the above, call Lorenz at Hays Recruitment on ASAP. My contact details are also on my LinkedIn profile. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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