17 jobs found

IT Systems AdministratorIAM / Active Directory / Azure ADLocation: Hybrid - Bournemouth DorsetSalary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit:Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Do you have experience of working in a busy IT helpdesk team and are looking for your next challenge where you can influence the IT strategy for the future? We are looking for an IT Helpdesk and Facilities Coordinator to join the IT team working from our Surrey office with the opportunity to work from our London office once a week. About Us: Established in 1933, Rawlinson & Hunter LLP stands as a leading accountancy and tax practice, renowned for our distinguished reputation. Our core values emphasise a commitment to excellence and a supportive, diverse work environment where every individual is valued. With a rich history of providing exceptional service to our clients, we take pride in our role as trusted advisors in financial matters. The firm invests heavily in best of breed IT systems and also develops bespoke software. The IT team provide a 1st and 2nd line support service to the firm across both offices as well as support the infrastructure of our IT systems. We are coming towards the end of a project which has transitioned our core systems to the cloud. The team also support some of our overseas offices. What You'll Do: To help manage a busy IT helpdesk alongside a team of three analysts servicing approximately 300 users across 2 sites. Ensuring prompt attention to tickets and calls to the helpdesk and seeing them through to resolution. This role will involve allocating tickets to the team members while monitoring their capacity. The role also includes resolving helpdesk issues directly. A smaller part of the role is assisting the operations team with the facilities helpdesk for the Leatherhead office. This involves resolving building related issues and generally dealing with staff and contractors, when required. Technical issues are generally resolved by our Facilities Management company so this role does not require any specialist skills, only common sense and organisational skills. For the avoidance of doubt, this is primarily an IT focussed role with the facilities element being relatively minor. Helpdesk Coordinator Monitoring the helpdesk ticketing system and allocating tickets to helpdesk team members while taking account of availability and capacity Resolving helpdesk calls and tickets directly promptly and to a high standard Ensuring that tickets do not become stale and that users are kept fully informed Involvement in various aspects of the IT department Assisting with system upgrades and installations Development of processes and procedures to improve the delivery of IT services Working with suppliers to resolve issues, where needed Provision of data and statistics Working on IT projects as required Facilities Coordinator Assisting the operations team (Reception staff, Practice Manager and Operations Director) with the resolution of facilities issues at the Leatherhead office Managing the facilities helpdesk mailbox Assisting with ad-hoc facilities projects and work as required What We're Looking For: Extensive commercial IT experience Experience of Microsoft products. A good level of Microsoft 365 knowledge is essential Exposure to virtual desktop infrastructure technology is desirable but not essential Professional services experience desirable A self-starter, able to prioritise own workload and the workload of others Excellent communication and interpersonal skills with a desire to exceed expectations Be confident, analytical and with the ability to communicate technical matters to end users Why Join Us: At Rawlinson & Hunter LLP, we offer a supportive and inclusive environment that encourages professional growth and a competitive salary with a generous benefits package. Join a collaborative atmosphere with exposure to diverse, high-quality clients. We are an equal opportunities employer and pride ourselves on fostering an inclusive workplace that values diversity.

Contract Type: Full-time (37.5 hours), Fixed term (ending on 06/07/2026) Location: Kingston, Kingston International Study Centre Salary: up to £ 30,000 per annum To be a member of the Centre's Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team for example: a) data management & governance; b) exams, assessments and academic administration; c) compliance: student enrolments, attendance To implement Study Group's policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Student Experience Leader and will line manage Student Experience Officers Data and Operations Officers for their specialist area in addition to carrying out administrative tasks. The post holder will work in matrix structure and need to build strong working relationships within the Data & Operations Team, central Study Group teams and the university partner to ensure the smooth running of the Centre. ABOUT THE ROLE Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency Produce data driven reports for the Head of Centre/other members of the team as requested Development and maintenance of the Centre's annual 'Calendar of Governance/Business' Act as secretary to relevant boards, meeting and committees, ensuring these are minuted Ensure Study Group policies and standard operating procedures are implemented Support management teams in preparation for quality assurance and enhancement activities. Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners. Update student bookings with Study Plan changes, including booster classes and exam resits. Support the management with MAB and PAB organisation. Oversee the payroll process for sessional staff Coordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience. Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the relevant parts of the Annual Monitoring Report. Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to data and operations functions. Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression and experience. Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Working in a regulated environment Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change Understanding the implications of you and your team's work in the wider context of the ISC and externally Ability to consider potential issues and put measures in place to deal with implications Experience of leading a team or the supervision of a suitably complex task or project, which achieved a successful outcome Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

Working for a leading MSP (Managed IT Service Provider) based in central London. You will be managing a team of global engineers with Team Leads to support you, as well as meeting with clients and handling escalated issues. We are looking for someone with strong client facing skills with a great ability to manage your enigneers. Responsibilities: Provide guidance to the regional team and act as the management point in the escalation process for client issues, difficulties, and questions. Determine hiring needs based on productivity and sales pipeline. Review staffing and workload schedule for the department to plan work and Client assignments for engineers. Maintain the skills matrix and develop the team technically with specific training. Visualize future impacts and needs of Clients and the department based on analysis performed. Work with the IT Coordinators for scheduling of the team. Work closely with other teams such as projects and service desk. Be able to show good judgement with regards to conflict resolution. Meet with clients to discuss engineer requirements. Attend client or prospective client meetings with the business development teams. Routinely meet with Employees (individually and in teams) to sustain moral and provide motivation. Interview applicants for department jobs and recommend candidates to HR for hiring. Helps manage the training and orientation process of New Hires. Remain knowledgeable on latest technologies and services to be offered to Clients. Manage all aspects of performance including performance improvement plans and disciplinaries. Report to executive management on a routine basis regarding KPIs and engineer capacity. Review and process department time sheets on a weekly basis. Essential: Experience dealing with clients, handling escalations and promoting strong working relationships. Substantial experience from a technical background Significant experience managing a team of technical engineers. Practical experience of working in an ITIL environment. An understanding of Cloud technologies. Be able to use Office applications to a high standard. Eg Excel, Teams and Sharepoint. Good understanding of existing system programs and capabilities.

IT Systems Administrator IAM/Active Directory/Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to £35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line/2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

IT Systems Administrator IAM / Active Directory / Azure AD Location: Hybrid - Bournemouth Dorset Salary: Up to 35,000 per annum Ready to take the next step beyond the help desk and move into a focused systems administration role? This opportunity puts you at the heart of user access operations, managing joiners, movers, and leavers across a complex multi-system environment. You'll join a supportive IT team of around six that values initiative, accuracy, and collaboration. The environment is busy and varied, offering plenty of chance to grow while keeping workflows running smoothly behind the scenes. Key Responsibilities Manage end-to-end user administration across Windows, Active Directory, Azure AD, and industry-specific systems. Handle joiner, mover, and leaver processes, including security group membership (nested groups included). Maintain and improve control of the CMDB (Configuration Management Database). Operate within ITIL-aligned processes (Freshservice currently used). Identify and suggest practical process improvements to streamline routine admin tasks. Key Skills & Requirements Hands-on experience with AD and Azure AD administration. Strong organisational skills and a detail-focused approach to repetitive tasks. Track record in IT support (1st line / 2nd line) or user administration. Interest in learning and developing in structured, process-driven environments. Desirable: Familiarity with Freshservice, ITIL processes, or CMDB control. Why Apply? This is a perfect "step up" role for someone looking to move beyond the service desk into structured technical administration - with room to contribute ideas that make a difference. You'll gain exposure across multiple business systems, build expertise in identity tools, and play a vital role in ensuring smooth day-to-day operations. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Active Directory Administrator, Azure AD Administrator, IT Support Analyst, User Access Administrator, IT Systems Administrator, Joiner-Mover-Leaver Administrator, Identity Management Assistant, Freshservice Administrator, CMDB Coordinator, ITIL Support Analyst. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Junior Scheduler / Junior Helpdesk Coordinator £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym DiscountOffice Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance?This is a rare and genuinely exciting opportunity to propel your career in a growing specialist that will invest in your experience and career where you will play a pivotal role in the success of the team.This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand.This role will suit a highly organised individual passionate about Technology, IT or Engineering looking for the opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: 261786 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Harry Heal at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates

The IT Manager will oversee the technology infrastructure within the property sector, ensuring systems operate efficiently and securely. This role is based in London and requires expertise in managing IT operations and implementing effective technology solutions. Client Details The company is a medium-sized organisation operating in the property industry. Description This role requires hands-on technical expertise and leadership in managing Microsoft environments, network infrastructure, and end-user support. You will be part of a global IT team of 14 colleagues across multiple offices and report directly to the Chief Information Officer (CIO). As the local lead, you will collaborate closely with the IT Coordinator and IT Assistant in London and coordinate initiatives with IT Managers in our other locations. You'll play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment. Key Responsibilities Serve as the primary IT support for the team in London, delivering responsive and professional service. Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications. Collaborate with the local Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs. Troubleshoot technical issues effectively, implementing timely and lasting solutions. Maintain accurate documentation within the Service Desk system. Set clear expectations and provide regular updates to the CIO. Manage relationships with local IT service providers and vendors, acting as their primary contact. Create and manage user accounts, access rights, and system permissions, ensuring GDPR and local compliance. Track recurring issues and share insights with the global IT team. Plan and manage procurement of IT equipment and assist with onboarding/offboarding processes. Monitor emerging IT trends and recommend new technologies or process improvements. Profile The successful applicant will have: Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus). Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration. Highly organised with excellent troubleshooting and problem-solving abilities. Capable of working independently while contributing effectively to a team. Clear, professional communicator with strong interpersonal skills and fluency in English (written and verbal). Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large. Comfortable managing multiple priorities with a calm, solutions-focused mindset. Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity. Proactive in seeking improvement and open to change. Job Offer Competitive salary of approximately £65,000 per annum plus benefits Happy with 5 days on site in Central London Generous holiday allowance to promote work-life balance. If you are an experienced IT Manager seeking a permanent role in London, we encourage you to apply and take the next step in your career in the property sector.

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: 24/7 Shift Pattern - 2 Days, 2 Nights, followed by 4 days off Your new role: Be the first point of contact for Exponential-e customers Responsible for managing and owning support tickets and driving customer issues through to resolution either internally or via suppliers Provide 1st and 2nd Line remote desktop support to other Exponential-e customers, when required What you ll need to succeed: Strong customer service focus with excellent verbal and written communication skills Proven problem solver with strong analytical and trend analysis skills Positive and professional attitude What we offer: Career progression opportunities Dedicated Learning and Development team and access to a range of training, courses and certification support Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave Range of employee initiatives on offer including the green team, employee forum, women s network and culture club

Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast. Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019. Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun! Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business. This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service. Principal Responsibilities: Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group Manage the team and their progression and reviews. Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable. Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing. Monitor, track and report on Delivery to Target performance within the Engineering Team. Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted. Assist in the planning and roll out of Programmes and Multi Product Projects. Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group. Planning and Installations input into Service Delivery Operational Performance. Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld. Essential Skills and Experience: Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise. Must be able to think strategically whilst also keeping a close eye on the here and now. Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location. Confident when speaking to developers and 3rd Excellent communications skills both verbal and written. Accurate numeracy, written and data entry skills. Proficiency in: MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports) MS Word or similar (creating and maintaining procedures and manuals about how the department runs) We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group. If you can demonstrate the skills required above, please apply on-line today

A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios. About the role: This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows.  If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you. The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc.  We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace. You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.  In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company.  You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms. The ideal candidate: We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions.  The ideal candidate must possess the following skills and experience:  Comfortable working at all levels of the business. Prior experience in an IT Support role, ideally covering both 1st & 2nd Line. Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow. Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit. Flexible, willing, self-motivated and able to get hands on. Excellent understanding of technology and its impact on the business. Demonstratable problem solving ability and willingness to persist and overcome obstacles. Outstanding organisational and time-management skills, with the ability to manage ever changing priorities. Certification as IT Technician will be an advantage. Full clean driving license, able to drive to other locations as and when needed. The full job description can be found in the careers section on our website. What you will get in return In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:  25 days holiday plus bank holidays Private health insurance Generous pension scheme (6% employer contribution) Income Protection Insurance Life Insurance Discretionary bonus scheme

Our long-term partner is actively searching for an immediately available Customer Service Coordinator to join their team on a temporary to permanent basis. The main duties in this role will be answering a high volume of inbound calls regarding financial queries and to ensure that any requests are transferred onto relevant members of the team. Ideally, you will: • Have demonstrable experience working within a busy customer service, or finance department. • Be an energetic individual with fantastic telephone communication skills. • Be capable of handling a high volume of inbound calls per day, meeting KPI's. • Be a committed and reliable professional. In return, you will: • Attain an opportunity within a large finance function, surrounded with like-minded individuals. • Gain invaluable experience at a time where competition for job roles is extremely high. • Work within a fantastic location, with plenty of transport links, including staff access car parking. In uncertain times such as these, roles such as these are hard to come by, therefore, if you are immediately available, hungry to be stuck in with a busy finance function then please submit your CV today. Due to the nature of the role being centred around taking inbound calls, a thorough telephone screening interview process will be in place...... click apply for full job details

Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks. Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract. Role: Service Desk Coordinator Term: 6 months fixed term contract, with potential for longevity Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme) Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas. The duties of the IT Coordinator / Service Desk Coordinator will include: * Monitoring, assessing and assigning Service Desk tickets * Liaising with Developers and End Users to ensure estimations are given to the business * First point of contact for support issues and escalations * Help build up a knowledge base for users * Ensure tickets are logged correctly and kept up to date * Enhance processes where required The following experience is required for the IT Coordinator / Service Desk Coordinator role: * Demonstrable coordination exposure within a commercial environment * Experience involved with a IT Service Desk would be beneficial * A high level of communication - both verbal and written * Familiar with Windows Operating Systems * Experience of working in a development environment would prove advantageous yet not essential * An ITIL background Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen. Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician

IT Project Coordinator York £25,000 - £30,000 To manage existing projects and identify, develop, manage and support service opportunities initiated through projects. Role: * To coordinate existing projects; including plans, meeting notes, project activities and risk registers. * To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects. * To organise and lead service reviews with new and existing customers. * As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects. * Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities. * To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval. * To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model. * To manage projects from inception through to completion and review. * Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced. * Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers. * Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated. Ideal Candidate: * Must have experience of working directly with customers in face to face situations * Excellent attention to detail, and excellent document writing and reporting skills. * Excellent organisation skills with experience of prioritising a complicated workload. * Vast team working experience and the ability to communicate effectively at all levels * IT industry experience * Software and IT Security experience * Commercial knowledge and proposal writing skills and experience * Highly IT literate * Ability to travel within the UK and work flexibly If you are interested in this position please contact Ali on (Apply online only) or email Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer

We are SCC - Specialist Computer Centres , the leading IT services provider in Europe . We now have an exciting career opportunity for a talented field based IT Support Engineer to provide break/fix repair services for our customers in the East Midlands region . Skills knowledge & Experience : * Experienced IT support engineer with Hardware Break Fix and Software/ Operation System – Desk side support experience. * Previous experience in a field based role with good printers and/or electro-mechanical experience. * Good diagnostic and problem solving skills combined with extensive hardware break fix experience primarily on Intel desktop, laptop and associated peripherals. * Printer repair experience on major manufacturer’s equipment, I.E. HP, Lexmark, Epson. In addition familiarity with network operating systems, MS Office, Windows operating systems would be advantageous . * Full UK driving licence, physically fit to lift , carry and install IT equipment and peripherals * The role will also involve some installation , moves and changes work, software re- builds, desk moves and telephone patching . * Based out of our Warrington branch working at client sites configuring applications and hardware on new and existing IT and related devices, including , Desktop, Laptops, Thin Client, Printers, Servers, Switches/routers etc. * Attending required sites in a timely manner , providing quality solutions to application and hardware problems reported by the customer. This will include reloading operating system, building images , copying data and other information, identifying required parts and replacing parts. * To advise the customer of problems and keep them informed and updated of the planed resolution and escalate the call if necessary . * Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently. * To promote SCC in a positive and professional manner We offer a salary of £19,000 per annum together with company van , pension , healthcare and life assurance together with other large company benefits and unrivalled career prospects . Interested ? Then click the response button now