Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
03/03/2026
Full time
Ready to move past "have you tried turning it off and on again?"If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for.This is a 1st Line Support role inside a large, well-established enterprise where you're trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn.You'll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility.You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you'll need: You don't need to know everything - but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It's an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate.You'll be joining an organisation that invests heavily in training, promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologistsBig Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am - 4:00pm & Friday 8:00am - 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment User Support & Training: Provide guidance and in-class support to staff and students where required Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL NVQ in ICT or equivalent qualification, or relevant practical experience Previous experience in IT support, infrastructure support or technical support roles Strong working knowledge of Microsoft Windows PC and Server operating systems Experience with Microsoft Active Directory and Group Policy Knowledge of cloud services such as Microsoft 365 Understanding of network infrastructure, wireless networks and security solutions Experience installing, maintaining and troubleshooting hardware and software Full driving licence and access to own transport Ability to communicate effectively with both technical and non-technical users Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE MCP, MCSA, MCSE or CompTIA A+ certification ITIL Foundation qualification or experience working within ITIL frameworks Knowledge of virtualisation technologies such as vSphere or Hyper-V Experience with backup and archiving solutions Experience supporting mobile device deployment including Apple and Android BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/03/2026
Full time
Technical Support Engineer / ICT Technician Support a busy education IT environment delivering 2nd line IT support, network support and systems administration across multiple schools. Ideal for an experienced IT Support Engineer with strong Microsoft Windows, Active Directory and infrastructure support skills. If you've also worked in the following roles, we'd also like to hear from you: IT Engineer, IT Support Analyst, Infrastructure Technician, Systems Support Officer, Second Line Support Engineer, 2nd Line Technical Support Analyst, IT Technician This job is officially known with the organisation as an ICT Technician SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Coventry, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year Round, Monday to Thursday 8:00am - 4:00pm & Friday 8:00am - 3:30pm JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer / ICT Technician to join a busy and forward-thinking education environment supporting secondary and primary schools. As a Technical Support Engineer / ICT Technician you will work closely with the ICT Network Manager to deliver a professional ICT service, providing 2nd line support, infrastructure support and systems administration across Microsoft Windows, Active Directory and cloud-based services such as Microsoft 365. The Technical Support Engineer / ICT Technician will help manage, maintain and develop network infrastructure, servers, wireless networks and security systems, ensuring high service standards and reliable IT support for staff and students. DUTIES Your duties as the Technical Support Engineer / ICT Technician include: 2nd Line Technical Support: Provide helpdesk and on-site technical support for hardware, software and network issues Infrastructure Management: Install, maintain and troubleshoot servers, storage and network infrastructure Systems Administration: Support Microsoft Windows operating systems, Active Directory and Group Policy Cloud Services Support: Assist with Microsoft 365 and other cloud-based services administration Security & Compliance: Monitor antivirus, endpoint protection, web filtering and firewall solutions Project Support: Contribute to and manage assigned IT projects ensuring delivery within budget and timescales Equipment & Suite Management: Maintain ICT suites and ensure safe, secure use of IT equipment User Support & Training: Provide guidance and in-class support to staff and students where required Continuous Improvement: Keep up to date with emerging technologies and recommend improvements CANDIDATE REQUIREMENTS ESSENTIAL NVQ in ICT or equivalent qualification, or relevant practical experience Previous experience in IT support, infrastructure support or technical support roles Strong working knowledge of Microsoft Windows PC and Server operating systems Experience with Microsoft Active Directory and Group Policy Knowledge of cloud services such as Microsoft 365 Understanding of network infrastructure, wireless networks and security solutions Experience installing, maintaining and troubleshooting hardware and software Full driving licence and access to own transport Ability to communicate effectively with both technical and non-technical users Ability to work in line with safeguarding policies and maintain strict confidentiality DESIRABLE MCP, MCSA, MCSE or CompTIA A+ certification ITIL Foundation qualification or experience working within ITIL frameworks Knowledge of virtualisation technologies such as vSphere or Hyper-V Experience with backup and archiving solutions Experience supporting mobile device deployment including Apple and Android BENEFITS Competitive rates of pay Professional development opportunities Career pathways across the organisation Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements This role will be subject to an enhanced DBS check and Social Media check APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14412 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you've also worked in the following roles, we'd also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION: Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access Vendor Liaison: Escalate application issues to third-party software vendors where required SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates VIP Support: Deliver high-priority assistance to senior stakeholders Team Development: Mentor and support 1st Line engineers to enhance technical capability Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications Experience with Entra ID, Active Directory, Intune and Autopilot administration Experience with DNS and DHCP configuration and troubleshooting Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment Proven experience of working to SLAs within a structured service desk environment Excellent communication and customer service skills with clear written and spoken English Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation Proactive, solutions-focused approach with strong problem-solving skills Collaborative team player committed to maintaining an inclusive working environment DESIRABLE Experience within a Managed Service Provider (MSP) environment ITI v3 or v4 Foundation certification Experience supporting Apple Mac devices Knowledge of cyber security best practice and security incident processes Experience in an ISO27001 aligned environment Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS Performance based bonus (up to £4,000) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/03/2026
Full time
Onsite IT Support Engineer / 2nd Line Desktop Support Technician A fantastic opportunity for a skilled IT Support professional with strong Microsoft 365, Azure and endpoint management experience to join a fast-growing managed services environment delivering high-quality technical support and cloud computing solutions. If you've also worked in the following roles, we'd also like to hear from you: 2nd Line Support Engineer, Technical Support Engineer, IT Helpdesk Analyst, Desktop Support Engineer, Application Support Analyst, IT Technician, Deskside Support Technician, Second Line Support, Service Desk Analyst, IT Support Technician, 2nd Line IT Engineer. SALARY: £32,000 per annum + up to £4,000 Bonus + Benefits (see below) LOCATION: Fully Onsite at London client sites (zones 1-6) JOB TYPE: Full-Time, Permanent ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an Onsite IT Support Engineer / 2nd Line Desktop Support Technician to join a dynamic managed services environment supporting London-based clients. As an Onsite IT Support Engineer / 2nd Line Desktop Support Technician you will act as a key escalation point, resolving complex IT support issues across Microsoft Windows, Microsoft 365, Azure cloud services and endpoint management platforms. The Onsite IT Support Engineer / 2nd Line Desktop Support Technician will deliver outstanding customer service, manage incidents and service requests in line with ITIL processes, and mentor junior team members while ensuring SLAs and security standards are consistently achieved. APPLY TODAY Ready to make your next career move? Apply Today for our Recruitment Team to review. DUTIES Your duties as the Onsite IT Support Engineer / 2nd Line Desktop Support Technician include: Second Line Technical Support: Log, classify and resolve incidents and service requests via telephone, email and live chat Incident Escalation: Investigate complex desktop support and end-user computing issues escalated from 1st Line Microsoft Environment Support: Troubleshoot Windows 10/11, Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint), Entra ID, Active Directory, Intune and Autopilot Cloud & Infrastructure Support: Assist with Azure administration, DNS, DHCP and infrastructure monitoring toolsets New Starter Provisioning: Support onboarding processes and configure user accounts, devices and access Vendor Liaison: Escalate application issues to third-party software vendors where required SLA Management: Manage P1 incidents and priority tickets in line with agreed service level agreements Call Queue Ownership: Maintain accurate ticket documentation and provide regular client updates VIP Support: Deliver high-priority assistance to senior stakeholders Team Development: Mentor and support 1st Line engineers to enhance technical capability Field Support Cover: Provide onsite support cover when required CANDIDATE REQUIREMENTS ESSENTIAL Previous experience in a 2nd Line IT Support, Service Desk Analyst or Technical Support Engineer role Proven experience of troubleshooting Microsoft Windows 10/11 and Microsoft 365 applications Experience with Entra ID, Active Directory, Intune and Autopilot administration Experience with DNS and DHCP configuration and troubleshooting Experience working within an ITIL framework, including Incident Management and Service Request Fulfilment Proven experience of working to SLAs within a structured service desk environment Excellent communication and customer service skills with clear written and spoken English Ability to prioritise workload, manage competing demands and maintain high-quality ticket documentation Proactive, solutions-focused approach with strong problem-solving skills Collaborative team player committed to maintaining an inclusive working environment DESIRABLE Experience within a Managed Service Provider (MSP) environment ITI v3 or v4 Foundation certification Experience supporting Apple Mac devices Knowledge of cyber security best practice and security incident processes Experience in an ISO27001 aligned environment Experience with Windows Server administration and networking / WiFi troubleshooting BENEFITS Performance based bonus (up to £4,000) Industry renowned training and certifications (sponsored) Personal development time with access to Pluralsight training platform Discretionary company sick pay 23 days' holiday plus Bank Holidays, increasing with length of service Day off on your birthday Inclusive working environment And more! APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14470 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Watford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits Join one of Scotland's leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We're expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: Microsoft Modern Workplace Azure Cloud Adoption & Migration Data Platform Security & Identity Cloud Application Development We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we're proud to be recognised for our family-friendly, flexible working environment. The Role: IT Support Analyst As a key member of our Managed Services team, you'll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include: Resolving support requests from managed service clients using your own expertise and vendor resources Carrying out site visits on a rotational basis Proactively managing and responding to automated alerts Administering, maintaining, and troubleshooting Microsoft servers and desktops Delivering hands-on fixes, installations, upgrades, and patching Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations What We're Looking For: We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring: Strong organisational skills with the ability to manage and update your ticket queue effectively A proactive mindset and willingness to drive improvements in efficiency and service delivery Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune A current Microsoft certification - or equivalent demonstrable knowledge Excellent communication skills, able to work with both technical and non-technical audiences Previous MSP experience (desirable) Experience in Legal or Financial Services environments (advantageous) Why Join Quorum? We don't just say we value our people - we prove it. Our outstanding benefits package includes: Highly competitive salary Contributory pension Private healthcare Flexible holiday buy/sell options Home broadband covered Exceptional training & development opportunities Annual personal technical budget Opportunity to earn annual bonuses via Microsoft Accreditations On top of all this, you'll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. Ready to grow with us? If you're looking for a role where you'll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that's shaping the future of Microsoft technologies in Scotland.
03/03/2026
Full time
IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits Join one of Scotland's leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We're expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: Microsoft Modern Workplace Azure Cloud Adoption & Migration Data Platform Security & Identity Cloud Application Development We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we're proud to be recognised for our family-friendly, flexible working environment. The Role: IT Support Analyst As a key member of our Managed Services team, you'll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include: Resolving support requests from managed service clients using your own expertise and vendor resources Carrying out site visits on a rotational basis Proactively managing and responding to automated alerts Administering, maintaining, and troubleshooting Microsoft servers and desktops Delivering hands-on fixes, installations, upgrades, and patching Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations What We're Looking For: We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring: Strong organisational skills with the ability to manage and update your ticket queue effectively A proactive mindset and willingness to drive improvements in efficiency and service delivery Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune A current Microsoft certification - or equivalent demonstrable knowledge Excellent communication skills, able to work with both technical and non-technical audiences Previous MSP experience (desirable) Experience in Legal or Financial Services environments (advantageous) Why Join Quorum? We don't just say we value our people - we prove it. Our outstanding benefits package includes: Highly competitive salary Contributory pension Private healthcare Flexible holiday buy/sell options Home broadband covered Exceptional training & development opportunities Annual personal technical budget Opportunity to earn annual bonuses via Microsoft Accreditations On top of all this, you'll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. Ready to grow with us? If you're looking for a role where you'll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that's shaping the future of Microsoft technologies in Scotland.
UI Developer - C# .NET (WCF / WinForms) Location: Central London (Hybrid) Employment Type: Permanent Sector: Consultancy About Us We are working with a growing technology consultancy based in Central London, partnering with high-profile clients across finance, government, and enterprise sectors. They specialise in delivering robust, scalable, user-centric software solutions - and we're now looking for a talented UI Developer with strong C#.NET, WCF, and WinForms experience to join their team. The Role As a UI Developer, you will play a key role in designing, developing, and maintaining desktop-based applications for a variety of client projects. You'll work closely with solution architects, business analysts, and other developers to build intuitive, performant user interfaces using Microsoft technologies. Key Responsibilities Design and implement user interface components for enterprise desktop applications. Develop and maintain software using C#.NET , WinForms , and WCF . Collaborate with cross-functional teams to gather requirements and translate them into clean, efficient code. Contribute to architectural discussions and technical design decisions. Ensure code quality through testing, peer reviews, and best-practice development standards. Troubleshoot, debug, and optimise existing applications. Required Skills & Experience Strong commercial experience in C#.NET development. Solid hands-on experience with WinForms and WCF . Good understanding of object-oriented design and software engineering principles. Experience working on UI/UX for desktop applications. Knowledge of multithreading, asynchronous programming, and service-oriented architectures. Strong problem-solving abilities and attention to detail. Excellent communication skills with a consultancy mindset. Nice-to-Have Experience with WPF or newer UI frameworks. Exposure to Azure or cloud-based integration. Knowledge of MVC, .NET Core, or RESTful services. Previous consultancy or client-facing experience. What We Offer Competitive salary up to £90000 and comprehensive benefits package. Hybrid working (3 days a week) environment based in Central London . Opportunities to work on diverse, impactful client projects. Ongoing training, certifications, and professional development support. A collaborative, supportive consultancy culture. How to Apply If you're passionate about building high-quality UI solutions and want to work with a forward-thinking consultancy, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/03/2026
Full time
UI Developer - C# .NET (WCF / WinForms) Location: Central London (Hybrid) Employment Type: Permanent Sector: Consultancy About Us We are working with a growing technology consultancy based in Central London, partnering with high-profile clients across finance, government, and enterprise sectors. They specialise in delivering robust, scalable, user-centric software solutions - and we're now looking for a talented UI Developer with strong C#.NET, WCF, and WinForms experience to join their team. The Role As a UI Developer, you will play a key role in designing, developing, and maintaining desktop-based applications for a variety of client projects. You'll work closely with solution architects, business analysts, and other developers to build intuitive, performant user interfaces using Microsoft technologies. Key Responsibilities Design and implement user interface components for enterprise desktop applications. Develop and maintain software using C#.NET , WinForms , and WCF . Collaborate with cross-functional teams to gather requirements and translate them into clean, efficient code. Contribute to architectural discussions and technical design decisions. Ensure code quality through testing, peer reviews, and best-practice development standards. Troubleshoot, debug, and optimise existing applications. Required Skills & Experience Strong commercial experience in C#.NET development. Solid hands-on experience with WinForms and WCF . Good understanding of object-oriented design and software engineering principles. Experience working on UI/UX for desktop applications. Knowledge of multithreading, asynchronous programming, and service-oriented architectures. Strong problem-solving abilities and attention to detail. Excellent communication skills with a consultancy mindset. Nice-to-Have Experience with WPF or newer UI frameworks. Exposure to Azure or cloud-based integration. Knowledge of MVC, .NET Core, or RESTful services. Previous consultancy or client-facing experience. What We Offer Competitive salary up to £90000 and comprehensive benefits package. Hybrid working (3 days a week) environment based in Central London . Opportunities to work on diverse, impactful client projects. Ongoing training, certifications, and professional development support. A collaborative, supportive consultancy culture. How to Apply If you're passionate about building high-quality UI solutions and want to work with a forward-thinking consultancy, we'd love to hear from you. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Team Lead Reading/Hybrid What it's like to work at Landmark: At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: Competitive Salary Generous Holiday Allowance : 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year Annual Lifestyle Allowance : £300 to spend on an activity of your choice Pension Scheme : Matched up to 6% for the first 3 years, and up to 10% thereafter Private Health Insurance : Provided by Vitality Group Income Protection Scheme Charitable Fundraising : Matched funding for your efforts Cycle to Work and Gym Flex Schemes Internal Coaching and Mentoring : Available throughout your time with us Training and Career Progression : A strong focus on your development Family-Friendly Policies Free Parking Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We're offering an exciting opportunity for an experienced and motivated Service Desk Team Lead to step into a crucial role within our Digital Technology and Services (DTS) function. This position sits at the heart of our service operations, ensuring stability, quality, and continuity across a wide range of business-critical applications. As the Service Desk Team Lead, you will guide and support a team of Analysts delivering first line application support, drive operational excellence, and champion continuous improvement. You'll work closely with a variety of internal teams to ensure incidents are resolved quickly, platforms remain reliable, and knowledge is well-documented and shared. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer-focused service. The role will involve: Overseeing incident resolution, ensuring timely fixes, clear communication, and strong root-cause analysis for application issues. Maintaining platform stability across on-premise and cloud environments through proactive monitoring and operational tasks. Drive operational excellence by prioritising workload, meeting service levels, and ensuring audit and process compliance. Collaborate cross-functionally with Engineering, DevOps/SRE, Service Desk, and Product teams to improve service quality and knowledge sharing. Act as an escalation point for customers and participate in the on-call rota for management-level escalations. Support service health by contributing to maintenance routines, health checks, and ongoing service improvement initiatives. Produce and analyse operational metrics, supporting customer service reviews and data-driven decision-making. About You: You will be an experienced technical support professional with a passion for leading people, improving services, and keeping business-critical applications running smoothly. You will be confident under pressure, customer-focused, and committed to driving high standards across your team. You Will be/have: Strong technical background with experience in a Service Desk or Application Support environment Proven leadership skills, with the ability to coach, mentor, and develop team members Excellent problem-solving abilities, able to analyse issues and identify effective solution Clear and confident communication, particularly during incidents or time-critical situations A customer-centric mindset, always focused on service quality and stability In depth experience in technical support, varying hardware, and software platforms, with a speciality in Application Support products Ability to manage workloads, prioritise effectively, and deliver consistently against SLAs Collaborative working style, comfortable partnering with cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the organisation as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
03/03/2026
Full time
Service Desk Team Lead Reading/Hybrid What it's like to work at Landmark: At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: Competitive Salary Generous Holiday Allowance : 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year Annual Lifestyle Allowance : £300 to spend on an activity of your choice Pension Scheme : Matched up to 6% for the first 3 years, and up to 10% thereafter Private Health Insurance : Provided by Vitality Group Income Protection Scheme Charitable Fundraising : Matched funding for your efforts Cycle to Work and Gym Flex Schemes Internal Coaching and Mentoring : Available throughout your time with us Training and Career Progression : A strong focus on your development Family-Friendly Policies Free Parking Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We're offering an exciting opportunity for an experienced and motivated Service Desk Team Lead to step into a crucial role within our Digital Technology and Services (DTS) function. This position sits at the heart of our service operations, ensuring stability, quality, and continuity across a wide range of business-critical applications. As the Service Desk Team Lead, you will guide and support a team of Analysts delivering first line application support, drive operational excellence, and champion continuous improvement. You'll work closely with a variety of internal teams to ensure incidents are resolved quickly, platforms remain reliable, and knowledge is well-documented and shared. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer-focused service. The role will involve: Overseeing incident resolution, ensuring timely fixes, clear communication, and strong root-cause analysis for application issues. Maintaining platform stability across on-premise and cloud environments through proactive monitoring and operational tasks. Drive operational excellence by prioritising workload, meeting service levels, and ensuring audit and process compliance. Collaborate cross-functionally with Engineering, DevOps/SRE, Service Desk, and Product teams to improve service quality and knowledge sharing. Act as an escalation point for customers and participate in the on-call rota for management-level escalations. Support service health by contributing to maintenance routines, health checks, and ongoing service improvement initiatives. Produce and analyse operational metrics, supporting customer service reviews and data-driven decision-making. About You: You will be an experienced technical support professional with a passion for leading people, improving services, and keeping business-critical applications running smoothly. You will be confident under pressure, customer-focused, and committed to driving high standards across your team. You Will be/have: Strong technical background with experience in a Service Desk or Application Support environment Proven leadership skills, with the ability to coach, mentor, and develop team members Excellent problem-solving abilities, able to analyse issues and identify effective solution Clear and confident communication, particularly during incidents or time-critical situations A customer-centric mindset, always focused on service quality and stability In depth experience in technical support, varying hardware, and software platforms, with a speciality in Application Support products Ability to manage workloads, prioritise effectively, and deliver consistently against SLAs Collaborative working style, comfortable partnering with cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the organisation as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Role: Service Desk Engineer Location: Hereford, Herefordshire (on-site) Salary: Up to £32,000 per annum + benefits Benefits: Competitive package, training & development, supportive team Our client, a leading IT support and managed services provider in Hereford , is recruiting a Service Desk Engineer to join their growing technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems . This is a hands-on role supporting clients' IT environments, resolving technical issues, and ensuring excellent service delivery. What you'll do Provide first and second-line technical support to business users via phone, email and remote tools Diagnose and resolve IT incidents relating to hardware, software, networks and cloud services Log and manage tickets in the service desk system to agreed SLAs Support onboarding of new users, including account setup and permissions Assist with basic system administration and maintenance tasks Communicate clearly with clients, escalating issues appropriately Contribute to documentation and knowledge base resources What we're looking for Previous experience in a service desk or IT support role Strong understanding of Windows OS, Microsoft 365 and common business applications Knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basics Excellent problem-solving and customer service skills Good communication skills, with the ability to explain technical issues to non-technical users Desire to learn and develop across a broad range of IT technologies The ideal candidate will Be proactive and organised Enjoy working as part of a collaborative team Thrive in a client-facing support environment Be keen to grow skills in managed IT services, cloud and cybersecurity Why join? Work with a respected IT support provider with over two decades of local experience and a strong client base Exposure to a wide variety of technologies and client environments Supportive team culture with opportunities for professional development Meaningful role helping businesses keep their technology running smoothly Apply now to take the next step in your IT support career and make a real impact within a busy, growing tech team.
03/03/2026
Full time
Role: Service Desk Engineer Location: Hereford, Herefordshire (on-site) Salary: Up to £32,000 per annum + benefits Benefits: Competitive package, training & development, supportive team Our client, a leading IT support and managed services provider in Hereford , is recruiting a Service Desk Engineer to join their growing technical team. They deliver comprehensive IT support, cybersecurity, cloud services and solutions to businesses locally and across the UK, working with technologies such as Microsoft 365, cloud platforms, networking/security tools and business support systems . This is a hands-on role supporting clients' IT environments, resolving technical issues, and ensuring excellent service delivery. What you'll do Provide first and second-line technical support to business users via phone, email and remote tools Diagnose and resolve IT incidents relating to hardware, software, networks and cloud services Log and manage tickets in the service desk system to agreed SLAs Support onboarding of new users, including account setup and permissions Assist with basic system administration and maintenance tasks Communicate clearly with clients, escalating issues appropriately Contribute to documentation and knowledge base resources What we're looking for Previous experience in a service desk or IT support role Strong understanding of Windows OS, Microsoft 365 and common business applications Knowledge of networking fundamentals (TCP/IP, DNS, Wi-Fi) and security basics Excellent problem-solving and customer service skills Good communication skills, with the ability to explain technical issues to non-technical users Desire to learn and develop across a broad range of IT technologies The ideal candidate will Be proactive and organised Enjoy working as part of a collaborative team Thrive in a client-facing support environment Be keen to grow skills in managed IT services, cloud and cybersecurity Why join? Work with a respected IT support provider with over two decades of local experience and a strong client base Exposure to a wide variety of technologies and client environments Supportive team culture with opportunities for professional development Meaningful role helping businesses keep their technology running smoothly Apply now to take the next step in your IT support career and make a real impact within a busy, growing tech team.
IT Applications Manager - Central London £80,000 - £85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
03/03/2026
Full time
IT Applications Manager - Central London £80,000 - £85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: Competitive salary 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year Annual lifestyle allowance of £300 to put towards an activity of your choice Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter Private Health Insurance - currently via Vitality Group Income Protection Scheme Matched funding for Charitable fundraising Cycle to Work scheme and Gym Flex scheme Internal coaching/mentoring system throughout your time here Focus on training and career progression Family friendly policies Free parking The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to the company (hardware and account provision) Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & requesticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
03/03/2026
Full time
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: Competitive salary 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year Annual lifestyle allowance of £300 to put towards an activity of your choice Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter Private Health Insurance - currently via Vitality Group Income Protection Scheme Matched funding for Charitable fundraising Cycle to Work scheme and Gym Flex scheme Internal coaching/mentoring system throughout your time here Focus on training and career progression Family friendly policies Free parking The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to the company (hardware and account provision) Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & requesticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
Customer Service Advisor - (Dutch speaking) - IT Consultancy - £18.85 Umbrella Figure - Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Dutch Package: £18.85 Umbrella Figure 3-6 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
26/02/2026
Contractor
Customer Service Advisor - (Dutch speaking) - IT Consultancy - £18.85 Umbrella Figure - Fully Onsite No experience required, full training provided Dutch language skills are essential Overview: I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed targets A proactive attitude, comfortable working both independently and in a team Excellent multitasking and organisational skills Sharp attention to detail Fluent in Dutch Package: £18.85 Umbrella Figure 3-6 month contract (may be extended) Office based Collaborative and forward-thinking data culture Opportunities to work with modern cloud-based data platforms
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
23/02/2026
Full time
About Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. The majority of your time will be spent taking calls - you'll be responding to and logging new cases and Requests, ensuring our customers are regularly updated on where we're at with them. The types of technical activities you'll be involved in are installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database. The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there are no evenings, weekends or bank holidays. What makes you a great fit You re a great communicator you ll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren t afraid to pick up phone (even when they re frustrated!) and can communicate simple, straightforward advice and information You're ambitious - we are 100% committed to creating career pathways for all our teams, whether your aspirations are to move into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will call when they say they will and go the extra mile to find the right solution. You re process driven you ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You re a team player got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they ll do for you when you join us. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. We've got an L&D programme for our ITSM teams - if you fancy a bit of training, we've got you covered! Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us stronger. 25 days annual leave + bank holidays Active workplace committees (Social / Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you re still not convinced, drop us a line at (email address removed) we ll arrange an informal chat about the role.
About the opportunity Send your CV to us, complete the fully-funded course and get a certified qualification. Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers in Greater Manchester are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as Cyber Security Analyst, Junior Penetration Tester, SOC Analyst, and IT Support, working with companies across tech, logistics, public services, and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data, and digital systems. Course Details Start Date: 16/02 Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thurs 6-9PM What you ll learn Cyber Principles: Understand core frameworks and security principles. Threat Intelligence: Develop expertise to identify risks and analyze threats. Vulnerability Testing: Conduct cyber security testing, identify vulnerabilities, and implement controls. Incident Response: Prepare for and respond to live cyber security incidents. Ethics & Law: Understand legislation and ethical conduct within the cyber security sector. Professional Skills: Build the behaviours required for the modern cyber security workplace. Career Pathway Successful participants are guaranteed an interview with us or our network of UK-wide partners working with leading brands. Potential Roles: Trainee Cyber Security Analyst, SOC Analyst, Junior Information Security Officer Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester. Be aged 19 or over. Earn below the gross annual wage cap of £32,400. Not currently be undertaking other government-funded training. Right to Work: You must have lived in the UK/EU for the last 3 years and have the right to work in the UK (Student/Graduate visas are not eligible). Cost This is a fully-funded course with no fees complete the training, gain essential cyber security skills, and secure your guaranteed interview. IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview.
12/02/2026
Full time
About the opportunity Send your CV to us, complete the fully-funded course and get a certified qualification. Are you ready to launch a career in cyber security? Netcom Training s fully-funded Cyber Security course (NCFE Certificate in Cyber Security Practices, Level 2) equips you with the practical skills employers in Greater Manchester are actively seeking. From threat intelligence and security testing to incident response and ethical compliance, you ll gain hands-on experience that prepares you for today s fast-growing cyber security and IT roles. Our learners have gone on to roles such as Cyber Security Analyst, Junior Penetration Tester, SOC Analyst, and IT Support, working with companies across tech, logistics, public services, and digital sectors. Complete the course and gain a guaranteed interview with a leading employer, helping you start your career protecting businesses, data, and digital systems. Course Details Start Date: 16/02 Duration: 14 weeks Format: Online, practical workshops Schedule: Mon-Thurs 6-9PM What you ll learn Cyber Principles: Understand core frameworks and security principles. Threat Intelligence: Develop expertise to identify risks and analyze threats. Vulnerability Testing: Conduct cyber security testing, identify vulnerabilities, and implement controls. Incident Response: Prepare for and respond to live cyber security incidents. Ethics & Law: Understand legislation and ethical conduct within the cyber security sector. Professional Skills: Build the behaviours required for the modern cyber security workplace. Career Pathway Successful participants are guaranteed an interview with us or our network of UK-wide partners working with leading brands. Potential Roles: Trainee Cyber Security Analyst, SOC Analyst, Junior Information Security Officer Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester. Be aged 19 or over. Earn below the gross annual wage cap of £32,400. Not currently be undertaking other government-funded training. Right to Work: You must have lived in the UK/EU for the last 3 years and have the right to work in the UK (Student/Graduate visas are not eligible). Cost This is a fully-funded course with no fees complete the training, gain essential cyber security skills, and secure your guaranteed interview. IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview.
IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
11/02/2026
Full time
IT Applications Manager - Central London 80,000 - 85,000 Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications. Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team. The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc. Responsibilities: Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity Establish governance frameworks, standards and best practices for application development and management Ensure security, scalability and enterprise alignment for all applications and digital workflows Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency Requirements: Strong experience with low-code/no-code platforms Proven ability to lead and deliver change management initiatives across business systems Experience in application standardisation and rationalisation across business units Leadership experience managing cross-functional teams and vendor relationships Skilled in business process mapping, workflow automation and data modelling Familiarity with enterprise integrations and APIs Strong understanding of IT governance, compliance and security principles Ideally ITIL certified with experience in ITIL change management Experience in user enablement, training and digital adoption Central London - 4 days per week onsite initially, dropping to 3 once passed probation.
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
10/02/2026
Full time
Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise where you re trusted to own incidents, not just log them, and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley, supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group wide IT projects and access to multiple training courses to keep developing. What you ll need: You don t need to know everything but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness The setup: It s an onsite role at the Hinckley Leicestershire offices, and operates on a shift basis with some weekend work (One weekend in six, worked remotely, plus two days off in the week). Why join? This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that invests heavily in training, promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists Big Red Recruitment are working on the role exclusively and If you feel like this, is you then apply ASAP as we have interview slots available!
IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits Join one of Scotland s leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: Microsoft Modern Workplace Azure Cloud Adoption & Migration Data Platform Security & Identity Cloud Application Development We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we re proud to be recognised for our family-friendly, flexible working environment. The Role: IT Support Analyst As a key member of our Managed Services team, you ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include: Resolving support requests from managed service clients using your own expertise and vendor resources Carrying out site visits on a rotational basis Proactively managing and responding to automated alerts Administering, maintaining, and troubleshooting Microsoft servers and desktops Delivering hands-on fixes, installations, upgrades, and patching Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations What We re Looking For: We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring: Strong organisational skills with the ability to manage and update your ticket queue effectively A proactive mindset and willingness to drive improvements in efficiency and service delivery Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune A current Microsoft certification or equivalent demonstrable knowledge Excellent communication skills, able to work with both technical and non-technical audiences Previous MSP experience (desirable) Experience in Legal or Financial Services environments (advantageous) Why Join Quorum? We don t just say we value our people we prove it. Our outstanding benefits package includes: Highly competitive salary Contributory pension Private healthcare Flexible holiday buy/sell options Home broadband covered Exceptional training & development opportunities Annual personal technical budget Opportunity to earn annual bonuses via Microsoft Accreditations On top of all this, you ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. Ready to grow with us? If you re looking for a role where you ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that s shaping the future of Microsoft technologies in Scotland.
05/02/2026
Full time
IT Support Analyst Edinburgh Competitive Salary + Exceptional Benefits Join one of Scotland s leading Microsoft Partners and take your career to the next level. Quorum is one of the largest Microsoft Partners in Scotland and a Microsoft Direct Cloud Solutions Provider (CSP). We re expanding our award-winning Managed Services team and are looking for passionate, talented IT Support Analysts to help us deliver world-class service to our diverse range of clients. If you eat, breathe, and sleep technology and want to work with a company that will fully support your professional growth, this could be the perfect role for you. About Us: Quorum is an employee-owned Scottish success story. Our expertise spans: Microsoft Modern Workplace Azure Cloud Adoption & Migration Data Platform Security & Identity Cloud Application Development We work with major financial institutions, innovative SMEs, and everything in between. With strong values, a collaborative culture, and exceptionally low turnover, we re proud to be recognised for our family-friendly, flexible working environment. The Role: IT Support Analyst As a key member of our Managed Services team, you ll work across a wide range of Microsoft technologies, gaining hands-on experience in both cloud and on-prem environments. Expect variety, ownership, and opportunities to continually expand your skill set. Your responsibilities will include: Resolving support requests from managed service clients using your own expertise and vendor resources Carrying out site visits on a rotational basis Proactively managing and responding to automated alerts Administering, maintaining, and troubleshooting Microsoft servers and desktops Delivering hands-on fixes, installations, upgrades, and patching Collaborating with Microsoft and other vendors for advanced troubleshooting and escalations What We re Looking For: We want individuals who take pride in their work, own their tasks, and care about delivering outstanding service. You will bring: Strong organisational skills with the ability to manage and update your ticket queue effectively A proactive mindset and willingness to drive improvements in efficiency and service delivery Experience with Microsoft technologies such as; Azure Administration, Teams Administration, Azure Virtual Desktop, Intune A current Microsoft certification or equivalent demonstrable knowledge Excellent communication skills, able to work with both technical and non-technical audiences Previous MSP experience (desirable) Experience in Legal or Financial Services environments (advantageous) Why Join Quorum? We don t just say we value our people we prove it. Our outstanding benefits package includes: Highly competitive salary Contributory pension Private healthcare Flexible holiday buy/sell options Home broadband covered Exceptional training & development opportunities Annual personal technical budget Opportunity to earn annual bonuses via Microsoft Accreditations On top of all this, you ll join a friendly, supportive team that genuinely cares about helping each other grow. Our culture is built on knowledge-sharing, collaboration, and flexibility. Ready to grow with us? If you re looking for a role where you ll be challenged, supported, and given the tools to continually advance your career, Quorum could be the perfect fit. Apply today and become part of a team that s shaping the future of Microsoft technologies in Scotland.
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/10/2025
Full time
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
02/10/2025
Full time
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
02/10/2025
Contractor
Junior 1st Line Support Analyst 3 Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working options are available). As a 1st Line Support Analyst your position will align to our client's Datacentre Exit program (Netskope, CISCO Connect Anytime for VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must be able to start by the 6th October for an initial period of 3 months; there is the potential opportunity for the role to extend into next year. Skills/Experience - Experience in a busy telephone based customer services environment Experience in a 1st line IT service desk/helpdesk role or customer services role Professional and polite telephone manner Proven customer service experience, ideally gained in a busy environment Demonstrable analytical and problem-solving skills Desirable: Some Datacentre/Cloud deployment experience If you would like to be considered - please forward your application ASAP to Jackie Dean at TXP and we will contact you shortly with an update on your application. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
24/09/2022
Full time
IT Support Analyst - Windows, AD, 0365, Hardware, infrastructure - City of London - 30k - perm My client - E-commerce company - are seeking to recruit an IT Support Analyst to join their team. This is an ideal opportunity for someone with desktop support exp who is interested in gaining more exposure to Cloud, Servers, Network and Cyber security as the IT manager will be providing training and teaching the chosen individual to become more of an IT System Administrator. You will be involved in the following: Provide End User support for all IT Office Hardware and Software Admin of user Accounts, including Exchange mailboxes VOIP system support Admin of companies IT assets and software licensing Daily monitoring and management of the IT Infrastructure and networking Supporting technology security and compliance requirements. Looking for candidates with the following experience: Good experience in providing either IT Support, Desktop support or Service Desk Customer driven IT Service desk understanding Passionate about IT and eager to learn Used to working in a small team Willing to get involved in all aspects of IT support - from desktop, server, network Good exp of Hardware - windows desktop environment Excellent communication skills Knowledge of using a ticketing system Active Directory exp Exchange exp Good troubleshooting skills Knowledge of O365/Azure AD IT Support Analyst - Windows, AD, 0365, Hardware, Infrastructure - City of London - 30k - perm - hybrid
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
24/09/2022
Full time
Mac/ Windows Senior Support Analyst Location: Leeds Career Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO The Opportunity: This is a great opportunity to join a small but perfectly formed and friendly team who provide focused 1st and 2nd line support to some of the most vibrant and energised components of Accenture Interactive. Backed by multiple specialist technical and project teams within Accenture, the Interactive Local Technology Support team provide point-of-delivery support to several key entities within Accenture. The team is based at the Infinity works office. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. What you will be doing: 1st & 2nd line computer and A/V support Logging tickets on Service Now and progressing to completion taking relevant action where necessary Preparing new laptops and running mini induction sessions for new starters Writing and maintaining documentation Updating asset management systems Assisting with various project work Show more Show less Qualifications Key skills / experience / attributes / technologies: Mac, PC and Linux support experience and Familiar with working on a support helpdesk for users operating within an Active Directory environment. Solid working knowledge of Windows Experience of working with a range of network/server environments What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our674,000people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31st May 2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
