207 jobs found

Technical Support Executive Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues. Technical Support Executive - Responsibilities Provide remote 1st line support via phone, e-mail, remote sessions and other channels Support the rollout of new applications and existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where appropriate. Technical Support Executive - Requirements 6+ months technical support experience i.e. 1st line Ideal- 2 years customer support or customer service (telephone support) Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards Basic understanding of Microsoft 365 Basic understanding of PC hardware set-up and configuration Strong written and verbal English communication skills with excellent telephone manner For more information, please contact Katie at Matched Group. 1st Line Support / Technical Support / IT Support / Service Desk / Technical Support Analyst / IT Support Analyst / Technical Support Engineer / IT Support Engineer

Service Desk Support Engineer Career Level: Senior Analyst Location: Glasgow Travel/Mobility Requirement: Flexibility to travel to client site where required Responsibilities Delivering high quality IT support service in line with targeted SLA's with professional ticket handling in the company's CRM system and excellent communication with end-users. Ability to work under pressure in a fast paced environment. Possess strong customer service, analytical, and problem resolution skills. Strong communication skills; Excellent English (Written and spoken). Ability to be empathic and sympathetic to our users. Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. Troubleshooting issues remotely which may include issues with Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers. Responsible for daily activity management including activities covering: Backup services, raising/resolving issues with the backup jobs. Look to resolve a high volume of calls at first point of contact. Escalate tickets to our deskside support teams where a remote resolution is not possible. Reviewing and implementing user, server and network change requests. Follow high severity and Major incident procedures. Collecting necessary information to escalates tickets to the relevant support teams when necessary. Contribute to the knowledge base when new work instruction or fixes are identified in our ticketing tool to be customer specific or generic. Familiar with Intune device management. Requirements Good technical understanding and experience. Able to cope with multiple problems in a calm and professional manner. Knowledge of TCP/IP networking and troubleshooting (IP addressing, DHCP, DNS). Good verbal communication skills. Work well in a team and enjoy helping others. Friendly and approachable. , professionalism, perfectionism, flexibility, passion for new technologies and a pragmatic approach. Flexibility in working hours is vital to this position: You will be required to work in a rotating shift pattern. Occasional travel to customer sites in UK and Ireland may be required. Desirable Working knowledge of ITIL processes. Knowledge of Microsoft Office 365, Active Directory, Exchange Server, PC / Server. What's in it for you At Accenture, in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice. Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with our clients and partners to enable delivery of the first class services we are known for. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Closing Date for Applications: 25/02/2026

1st Line Support Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental, and hardware issues. 1st Line Support - Responsibilities Provide remote 1st line support via phone, e-mail, remote sessions and other channels Support the rollout of new applications and existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where appropriate. 1st Line Support - Requirements 6+ months technical support experience i.e. 1st line Ideal- 2 years customer support or customer service (telephone support) Working knowledge of Microsoft operating systems (Windows 10 and 11), Server 2012 onwards Basic understanding of Microsoft 365 Basic understanding of PC hardware set-up and configuration Strong written and verbal English communication skills with excellent telephone manner For more information, please contact Katie at Matched Group. 1st Line Support / Technical Support / IT Support / Service Desk / Technical Support Analyst / IT Support Analyst / Technical Support Engineer / IT Support Engineer

Your Company A well-established and growing organisation with operations across Northern Ireland and the wider UK is seeking to expand its IT function. With a focus on continuous improvement and innovation, the business is investing in its technology landscape and offering an exciting opportunity to join a collaborative and forward-thinking IT team. This is a great opportunity to join a company where IT plays a key role in business success, with real scope for career development across a wide range of systems and technologies. Your Role As an IT Service Desk Analyst, you will provide hands-on technical support to business users across multiple sites. Working as part of a small but dynamic team, you will be responsible for troubleshooting issues, maintaining systems, and supporting the rollout of new technologies. Key responsibilities will include: Providing end-user support across desktops, laptops and mobile devices. Supporting Microsoft environments including Windows 11, Microsoft 365, and cloud-based platforms. Managing and maintaining core infrastructure such as Active Directory, Group Policy and print services. Supporting networking components including DNS, DHCP, switches and firewalls. Working with third-party vendors to ensure high-quality service delivery. Contributing to IT projects and system improvements across the organisation. You will also have the opportunity to broaden your skillet by getting involved in new system implementations and IT initiatives. What You Need to Succeed To be successful in this role, you will bring a strong foundation in IT support along with a proactive and solution-focused mindset. Key requirements include: minimum of 3 years' experience in a hands-on IT support role within a busy environment. Strong experience supporting Windows environments, including Windows 11 and Windows Server Experience with Microsoft 365 technologies including Entra, Teams, Exchange Online, OneDrive and SharePoint Understanding of networking fundamentals such as DNS, DHCP and firewall/switch support Experience supporting mobile devices (iOS and Android Ability to work independently and resolve issues through completion. Strong communication skills with the ability to support non-technical users Desirable (but not essential): Exposure to ITIL processes or service desk frameworks Experience with In tune or device configuration policies Knowledge of project delivery methodologies A full driving licence and access to transport will be required due to occasional travel across sites. What You Need to Do Now If you're an experienced IT professional looking for your next challenge in a supportive and evolving environment, we'd love to hear from you. Apply now with your up-to-date CV or get in touch for a confidential discussion about this opportunity. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior Security Compliance Analyst Summary Lead Forensics is a leading SaaS provider specializing in B2B sales and marketing solutions. We are currently seeking a Senior Security Compliance Analyst to support our growing Information Security function. This role plays a key part in supporting sales-driven security assurance activities, responding to customer queries, maintaining our compliance posture for ISO27001, and leading the Security Compliance function, including task prioritisation, mentoring, and continuous improvement of processes and controls. The successful candidate will work closely with Sales, Compliance and other IT teams to ensure we provide timely, accurate, and professional responses to customer security requirements, while also supporting ongoing compliance activities, including ISO 27001 and internal controls. This is an excellent opportunity for an individual with experience in a technical IT or IT security role, and a strong working knowledge of ISO 27001 compliance, who is seeking to progress into their first team leadership position. The role is remote-first, with no fixed requirement for office attendance. Key Responsibilities Support sales assurance processes through questionnaire completion and contract reviews. Take a leading role in maintaining Lead Forensics' ISO 27001 compliance. Drive continual improvement, leveraging AI agents, automation tools and optimising manual processes. Manage IT supplier due diligence. Lead a small team and mentor team members. Lead the maintenance of documentation and processes. The ideal candidate will have: Excellent customer and stakeholder management skills, with the ability to present information clearly and professionally. At least two years of experience working within a compliance or regulated environment, with responsibility or ownership for delivering some aspects of compliance (e.g. ISO 27001, H&S or similar). Keen attention to detail and ability to handle structured, process-driven work. More than five years of prior experience in a technical IT or IT Security role (e.g. Service Desk Analyst, Helpdesk Manager, Security Analyst or Infrastructure Engineer). Hands on experience using Microsoft Intune with the ability to demonstrate knowledge of Configuration and Compliance policies as well as built in Reports. Hands on experience using Microsoft Entra ID with the ability to demonstrate knowledge of user and group management and Conditional Access Policy configuration. Excellent understanding and two years prior experience of IT asset management. Ability to manage workload effectively and meet defined turnaround times and SLAs. Strong written and verbal communication skills. Any prior team leadership or management experience highly beneficial. Any experience using a GRC tool such as Vanta or Drata is beneficial. Any networking or SASE service knowledge desirable. What we offer in return Fully remote working is available, with an option for hybrid working at our Cosham office if preferred. Be part of a fantastic company culture; we all display our Company DNAs, fostering a "One Team" and "Growth" mentality. Give back to the wider community with volunteer days, fundraisers and charity events.

Graduate IT Support Technician - 12 month placement Sheffield About the Role CV Screen is recruiting for a Graduate IT Support Technician to join a highly respected organisation based in Sheffield. Offering a salary of £25,000 plus an excellent benefits package, this is an outstanding opportunity for a recent graduate or aspiring IT professional looking to launch a successful career in technology. You'll gain hands-on experience across IT support, Microsoft 365 administration, device management and cloud technologies while supporting an organisation that plays an important role in maintaining professional standards within a regulated sector. This is a hybrid role with excellent training - open to recent graduates and also pre-graduates looking for a placement year in industry. Duties & Responsibilities Provide first-line technical support and resolve IT issues for internal users. Assist with the deployment, configuration and maintenance of Windows devices. Support Microsoft 365 administration, including user accounts, licences and access management. Maintain accurate IT asset records and assist with hardware refresh projects. Create and update technical documentation, knowledge base articles and support procedures. What Experience is Required? A degree in IT, Computing or a related subject, or equivalent technical knowledge. Strong communication skills with the ability to support non-technical users. An interest in Microsoft technologies, IT support and infrastructure, with a willingness to learn. Salary & Benefits Salary of £25,000 Excellent training and mentoring programme Exposure to Microsoft 365, Intune and cloud-based technologies Clear career progression into Infrastructure, Cloud and Cyber Security roles Generous benefits package Location Based in Sheffield, this role is easily commutable from Rotherham, Chesterfield, Barnsley, Doncaster, Worksop and Dronfield. How to Apply To apply, please send your CV to Giselle Whitton of CV Screen in strict confidence. Alternate Job Titles Graduate IT Support Analyst Junior Service Desk Analyst IT Support Engineer Junior Systems Administrator CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)

The role: We are looking for a Cloud Infrastructure Analyst to join our IT department in Bristol. At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services. This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as an escalation point for complex Azure platform issues; troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Plan and implement operational improvements such as performance tuning, resource optimisation and resilience enhancements, aligned to service expectations. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team s knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR), Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with PowerShell scripting and Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of Microsoft Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the Innovation in Automation and AI Tools category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview. . click apply for full job details