Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Tenth Revolution Group
Newcastle Upon Tyne, Tyne And Wear
Senior Data & Analytics Analyst- £55,000- Hybrid About the Role As a Senior Data & Analytics Analyst, you'll play a key role in driving data excellence across our organisation. Using your technical and analytical expertise, you'll support internal teams and external partners - including assureds, brokers, and suppliers - by delivering actionable insights and reliable data solutions. You'll work closely with data engineers and stakeholders to design and develop datasets, data models, and dashboards, translating complex information into clear, accessible insights that guide decision-making. Key Responsibilities Deliver regular management and regulatory reports, and handle ad-hoc data requests. Support the annual renewal budgeting process, ensuring underwriters have the right tools and data. Partner with Underwriting to deliver insights that enhance pricing and product performance. Collaborate with Technology to evolve our data architecture and maintain reliable, fit-for-purpose datasets. Promote data literacy and best practices across the business, driving adoption of data tools and insights. Identify opportunities to improve operational efficiency through better use of data. About You Essential Excellent communication and stakeholder management skills. Highly organised and self-driven, able to manage multiple priorities. Strong numerical reasoning and analytical ability. Advanced Excel and Power BI (or similar) skills. Experience in the insurance industry. Desirable Marine or specialty lines insurance experience. SQL and Power Query proficiency. Experience with data governance. Chartered Insurance Institute qualifications. Understanding of reinsurance.
28/10/2025
Full time
Senior Data & Analytics Analyst- £55,000- Hybrid About the Role As a Senior Data & Analytics Analyst, you'll play a key role in driving data excellence across our organisation. Using your technical and analytical expertise, you'll support internal teams and external partners - including assureds, brokers, and suppliers - by delivering actionable insights and reliable data solutions. You'll work closely with data engineers and stakeholders to design and develop datasets, data models, and dashboards, translating complex information into clear, accessible insights that guide decision-making. Key Responsibilities Deliver regular management and regulatory reports, and handle ad-hoc data requests. Support the annual renewal budgeting process, ensuring underwriters have the right tools and data. Partner with Underwriting to deliver insights that enhance pricing and product performance. Collaborate with Technology to evolve our data architecture and maintain reliable, fit-for-purpose datasets. Promote data literacy and best practices across the business, driving adoption of data tools and insights. Identify opportunities to improve operational efficiency through better use of data. About You Essential Excellent communication and stakeholder management skills. Highly organised and self-driven, able to manage multiple priorities. Strong numerical reasoning and analytical ability. Advanced Excel and Power BI (or similar) skills. Experience in the insurance industry. Desirable Marine or specialty lines insurance experience. SQL and Power Query proficiency. Experience with data governance. Chartered Insurance Institute qualifications. Understanding of reinsurance.
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. Rates depend on experience and client requirements
Senior Application Support Engineer UK (Hybrid / Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We're looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you'll be the go-to technical expert for investigating intricate platform issues, identifying root causes, and ensuring high-quality fixes are delivered through collaboration with developers and internal teams. You'll combine strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you'll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and guide 1st and 2nd line teams on unresolved or high-priority cases. Document known issues, fixes, and contribute to an evolving internal knowledge base. Identify trends and systemic issues to help improve overall product stability. Collaborate with internal teams to continuously enhance support processes. What we're looking for 2+ years in an advanced 2nd line or 3rd line SaaS/application support role. Strong understanding of SaaS platforms and web technologies. Experience with: APIs & Testing Tools: Postman or similar Cloud Platforms: AWS (EC2, S3, RDS, API Gateway, Lambda, DynamoDB) Databases: SQL (Postgres or similar) Data Formats: JSON, XML Data Handling: Advanced Excel for analysis and manipulation Excellent communication skills and confidence in customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. Flexible hybrid/remote working options to support work-life balance. Opportunities to develop your career into DevOps, Product, or Solutions Engineering. Inclusive and supportive culture built on teamwork, trust, and innovation. Generous benefits, including unlimited holidays and ongoing professional development.
28/10/2025
Full time
Senior Application Support Engineer UK (Hybrid / Remote) To £45,000 + benefits Are you an experienced software support professional who enjoys solving complex SaaS and API-related challenges? We're looking for a Senior Application Support Engineer to join our growing product and development team. In this role, you'll be the go-to technical expert for investigating intricate platform issues, identifying root causes, and ensuring high-quality fixes are delivered through collaboration with developers and internal teams. You'll combine strong technical knowledge with excellent communication skills, supporting customers directly while helping to refine support processes and documentation. What you'll do Act as the escalation point for complex SaaS and cloud-related support issues. Perform in-depth root cause analysis and replicate issues to support the development team. Work directly with customers to resolve advanced technical queries. Support and guide 1st and 2nd line teams on unresolved or high-priority cases. Document known issues, fixes, and contribute to an evolving internal knowledge base. Identify trends and systemic issues to help improve overall product stability. Collaborate with internal teams to continuously enhance support processes. What we're looking for 2+ years in an advanced 2nd line or 3rd line SaaS/application support role. Strong understanding of SaaS platforms and web technologies. Experience with: APIs & Testing Tools: Postman or similar Cloud Platforms: AWS (EC2, S3, RDS, API Gateway, Lambda, DynamoDB) Databases: SQL (Postgres or similar) Data Formats: JSON, XML Data Handling: Advanced Excel for analysis and manipulation Excellent communication skills and confidence in customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. Flexible hybrid/remote working options to support work-life balance. Opportunities to develop your career into DevOps, Product, or Solutions Engineering. Inclusive and supportive culture built on teamwork, trust, and innovation. Generous benefits, including unlimited holidays and ongoing professional development.
Systems Analyst £33,000 - £36,000 per annum Warwick (office based) VIQU have partnered with a leading organisation that is looking for a Systems Analyst to join their established team. This role offers an excellent opportunity for someone with a foundation in IT application or ERP support to build their technical expertise across SQL, reporting, and system configuration, working under the mentorship of a highly experienced senior analyst. This is a hands-on position focused on system support, data analysis, and ERP process improvement. You'll gain exposure to Microsoft Dynamics and other business-critical systems, while contributing to future digital transformation projects. Key Responsibilities of the Systems Analyst: Act as the first point of contact for system and application support queries. Troubleshoot and resolve ERP and SQL-related issues in collaboration with senior team members. Assist with system configuration, upgrades, and integrations. Support data cleansing, validation, and migration activities. Write and optimise basic SQL queries and reports to support business operations. Collaborate with various departments to document workflows and user guides. Contribute to ongoing IT projects, including process automation and system enhancement initiatives. Participate in testing, training, and documentation of new system functionality. Monitor system performance and escalate technical issues where necessary. Key Requirements of the Systems Analyst: Experience in IT applications or ERP support (2 years minimum). Working knowledge of SQL and relational database concepts. Understanding of ERP systems and key processes (inventory, BOM, work orders). Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and the ability to liaise with both technical and non-technical teams. Proficient in Microsoft Office (Excel, Word, Outlook). Exposure to Microsoft Dynamics 365 (desired) Full UK driving licence and ability to commute to the office Warwick. Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Systems Analyst £33,000 - £36,000 per annum Warwick (office based)
28/10/2025
Full time
Systems Analyst £33,000 - £36,000 per annum Warwick (office based) VIQU have partnered with a leading organisation that is looking for a Systems Analyst to join their established team. This role offers an excellent opportunity for someone with a foundation in IT application or ERP support to build their technical expertise across SQL, reporting, and system configuration, working under the mentorship of a highly experienced senior analyst. This is a hands-on position focused on system support, data analysis, and ERP process improvement. You'll gain exposure to Microsoft Dynamics and other business-critical systems, while contributing to future digital transformation projects. Key Responsibilities of the Systems Analyst: Act as the first point of contact for system and application support queries. Troubleshoot and resolve ERP and SQL-related issues in collaboration with senior team members. Assist with system configuration, upgrades, and integrations. Support data cleansing, validation, and migration activities. Write and optimise basic SQL queries and reports to support business operations. Collaborate with various departments to document workflows and user guides. Contribute to ongoing IT projects, including process automation and system enhancement initiatives. Participate in testing, training, and documentation of new system functionality. Monitor system performance and escalate technical issues where necessary. Key Requirements of the Systems Analyst: Experience in IT applications or ERP support (2 years minimum). Working knowledge of SQL and relational database concepts. Understanding of ERP systems and key processes (inventory, BOM, work orders). Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and the ability to liaise with both technical and non-technical teams. Proficient in Microsoft Office (Excel, Word, Outlook). Exposure to Microsoft Dynamics 365 (desired) Full UK driving licence and ability to commute to the office Warwick. Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Systems Analyst £33,000 - £36,000 per annum Warwick (office based)
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
28/10/2025
Full time
We are seeking an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point of contact for local IT issues and provide remote support to other locations as needed. Technology Stack Support, maintain, and troubleshoot Microsoft 365 , including Exchange Online, SharePoint, Teams, and OneDrive. Manage and support Windows 11 desktop environments and Active Directory user accounts, permissions, and group policies. Provide first-line and second-line support for Azure AD , Intune , and other Microsoft cloud services. Assist with endpoint management, device enrolment, and configuration using Microsoft Endpoint Manager . Support and maintain networked printers, Windows Servers, and basic networking components (DNS, DHCP, VPN). Support of AV hard and software Security Support and maintain IT system security and data protection. Work in alignment with cybersecurity policies under the guidance of the IT Security & Risk Manager. Ensure compliance with MFA, endpoint security standards, and data governance requirements. Compliance and Best Practice Work within the ITIL framework to ensure structured service delivery and improvement. Monitor IT satisfaction levels and proactively address recurring issues. Meet deadlines and resolution targets in line with agreed SLAs. *Rates depend on experience and client requirements
Junior IT Systems Analyst Warwick - On-site £30,000 - £35,000 - Permanent VIQU are partnering with a leading manufacturing organisation to recruit a Junior IT Systems Analyst . This is a great opportunity for a motivated Junior IT Systems Analyst with 1-3 years' experience who is looking for mentorship and wants to further their career in IT systems and support. As a Junior IT Systems Analyst , you will gain hands-on experience with SQL, ERP systems, and business process analysis, while contributing to key IT projects, including the migration from an existing ERP system to Microsoft Dynamics 365. Key Responsibilities of the Junior IT Systems Analyst: Provide day-to-day IT systems support under senior guidance as a Junior IT Systems Analyst . Assist with IT projects, including ERP migration, data cleansing, validation, and testing. Write, troubleshoot, and optimise basic SQL reports and analytics. Support system monitoring, escalate issues, and maintain uptime. Document procedures, workflows, and user guides for colleagues. Work with cross-functional teams to translate business needs into technical tasks. Support UAT cycles and contribute to training materials for end users. Experience & Skills Required: 1-3 years' experience in IT support, ERP support, or service desk. Basic SQL knowledge and understanding of relational databases. Familiarity with ERP systems a plus (Inventory, BOM, work orders). Good communication skills and ability to work with stakeholders. Analytical, organised, and eager to learn new technologies. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Why Join This Organisation as a Junior IT Systems Analyst: Mentorship and hands-on guidance from senior IT staff. Exposure to ERP systems, SQL, and IT project work. Opportunity to develop towards IT Systems Analyst or Business Analyst roles. Collaborative and supportive team environment. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Rees via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
28/10/2025
Full time
Junior IT Systems Analyst Warwick - On-site £30,000 - £35,000 - Permanent VIQU are partnering with a leading manufacturing organisation to recruit a Junior IT Systems Analyst . This is a great opportunity for a motivated Junior IT Systems Analyst with 1-3 years' experience who is looking for mentorship and wants to further their career in IT systems and support. As a Junior IT Systems Analyst , you will gain hands-on experience with SQL, ERP systems, and business process analysis, while contributing to key IT projects, including the migration from an existing ERP system to Microsoft Dynamics 365. Key Responsibilities of the Junior IT Systems Analyst: Provide day-to-day IT systems support under senior guidance as a Junior IT Systems Analyst . Assist with IT projects, including ERP migration, data cleansing, validation, and testing. Write, troubleshoot, and optimise basic SQL reports and analytics. Support system monitoring, escalate issues, and maintain uptime. Document procedures, workflows, and user guides for colleagues. Work with cross-functional teams to translate business needs into technical tasks. Support UAT cycles and contribute to training materials for end users. Experience & Skills Required: 1-3 years' experience in IT support, ERP support, or service desk. Basic SQL knowledge and understanding of relational databases. Familiarity with ERP systems a plus (Inventory, BOM, work orders). Good communication skills and ability to work with stakeholders. Analytical, organised, and eager to learn new technologies. Proficiency in Microsoft Office tools (Excel, Word, Outlook). Why Join This Organisation as a Junior IT Systems Analyst: Mentorship and hands-on guidance from senior IT staff. Exposure to ERP systems, SQL, and IT project work. Opportunity to develop towards IT Systems Analyst or Business Analyst roles. Collaborative and supportive team environment. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Rees via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Systems Analyst £33,000 - £36,000 per annum Warwick (office based) VIQU have partnered with a leading organisation that is looking for a Systems Analyst to join their established team. This role offers an excellent opportunity for someone with a foundation in IT application or ERP support to build their technical expertise across SQL, reporting, and system configuration, working under the mentorship of a highly experienced senior analyst. This is a hands-on position focused on system support, data analysis, and ERP process improvement. You'll gain exposure to Microsoft Dynamics and other business-critical systems, while contributing to future digital transformation projects. Key Responsibilities of the Systems Analyst: Act as the first point of contact for system and application support queries. Troubleshoot and resolve ERP and SQL-related issues in collaboration with senior team members. Assist with system configuration, upgrades, and integrations. Support data cleansing, validation, and migration activities. Write and optimise basic SQL queries and reports to support business operations. Collaborate with various departments to document workflows and user guides. Contribute to ongoing IT projects, including process automation and system enhancement initiatives. Participate in testing, training, and documentation of new system functionality. Monitor system performance and escalate technical issues where necessary. Key Requirements of the Systems Analyst: Experience in IT applications or ERP support (2 years minimum). Working knowledge of SQL and relational database concepts. Understanding of ERP systems and key processes (inventory, BOM, work orders). Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and the ability to liaise with both technical and non-technical teams. Proficient in Microsoft Office (Excel, Word, Outlook). Exposure to Microsoft Dynamics 365 (desired) Full UK driving licence and ability to commute to the office Warwick. Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). Systems Analyst £33,000 - £36,000 per annum Warwick (office based)
28/10/2025
Full time
Systems Analyst £33,000 - £36,000 per annum Warwick (office based) VIQU have partnered with a leading organisation that is looking for a Systems Analyst to join their established team. This role offers an excellent opportunity for someone with a foundation in IT application or ERP support to build their technical expertise across SQL, reporting, and system configuration, working under the mentorship of a highly experienced senior analyst. This is a hands-on position focused on system support, data analysis, and ERP process improvement. You'll gain exposure to Microsoft Dynamics and other business-critical systems, while contributing to future digital transformation projects. Key Responsibilities of the Systems Analyst: Act as the first point of contact for system and application support queries. Troubleshoot and resolve ERP and SQL-related issues in collaboration with senior team members. Assist with system configuration, upgrades, and integrations. Support data cleansing, validation, and migration activities. Write and optimise basic SQL queries and reports to support business operations. Collaborate with various departments to document workflows and user guides. Contribute to ongoing IT projects, including process automation and system enhancement initiatives. Participate in testing, training, and documentation of new system functionality. Monitor system performance and escalate technical issues where necessary. Key Requirements of the Systems Analyst: Experience in IT applications or ERP support (2 years minimum). Working knowledge of SQL and relational database concepts. Understanding of ERP systems and key processes (inventory, BOM, work orders). Strong analytical and problem-solving skills with attention to detail. Excellent communication skills and the ability to liaise with both technical and non-technical teams. Proficient in Microsoft Office (Excel, Word, Outlook). Exposure to Microsoft Dynamics 365 (desired) Full UK driving licence and ability to commute to the office Warwick. Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). Systems Analyst £33,000 - £36,000 per annum Warwick (office based)
Senior/Lead Business Analyst - Hybrid (UK, Various) - Contract 3-6 months - 400- 500 - Inside We are working with an established, rapidly growing digital consultancy who are looking to bolster their Business Analyst team with multiple contract BA's. There is a mix of positions from Senior BA through to Lead roles, depending on your experience. What we're looking for: Prior experience in at least one of the Government, PubSec, or Consultancy sector & a proven background in stakeholder management / client facing roles. Strong experience in technical requirement gathering Working closely with Delivery & Product teams Knowledge of the, Medical, Education or EdTech sectors would be beneficial What's in it for you: 400- 500 p/day Inside IR35 3-6 Month contract with likely extension Hybrid working in one of the offices (across the UK) If you're interested in this position, please don't hesitate to apply or reach out to one of our consultants! To From Record Yes No Always use these settings
28/10/2025
Contractor
Senior/Lead Business Analyst - Hybrid (UK, Various) - Contract 3-6 months - 400- 500 - Inside We are working with an established, rapidly growing digital consultancy who are looking to bolster their Business Analyst team with multiple contract BA's. There is a mix of positions from Senior BA through to Lead roles, depending on your experience. What we're looking for: Prior experience in at least one of the Government, PubSec, or Consultancy sector & a proven background in stakeholder management / client facing roles. Strong experience in technical requirement gathering Working closely with Delivery & Product teams Knowledge of the, Medical, Education or EdTech sectors would be beneficial What's in it for you: 400- 500 p/day Inside IR35 3-6 Month contract with likely extension Hybrid working in one of the offices (across the UK) If you're interested in this position, please don't hesitate to apply or reach out to one of our consultants! To From Record Yes No Always use these settings
Position Purpose The Senior Solution Architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They will engage in the project delivery lifecycle at different levels, which will range from IT triage, to early shaping, to solution delivery or end to end including providing design assurance. They will contribute to the development of the Architecture practice, including architectural standards, principles, templates and forums. Key Accountabilities: Translates Business Strategy into Solutions Architecture Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes. Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. Analyses the technology industry, competitors and market trends, and determines their potential impact on the enterprise. Provides deliverables like standard definitions, reference models and architecture designs to help the architecture review board (ARB) assess the impact of new and ongoing technology investment on the business and IT estate. Acts as a consultant on a broad range of technologies, platforms and vendor offerings to drive targeted business outcomes. Leads Solutions Design and Analysis Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. Creates architectural designs to guide and contextualize solution development across products, services, projects and systems (including applications, technologies, processes and information). Creates reference architectures focused on detailed design principles, decision points, detailed APIs, major systems and dependencies between business and IT. Analyses the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation). Orchestrates Solutions Delivery Working hand-in-hand with project managers and business analysts, designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance. Defines the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision. Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. Supports product managers in EOL (end of life) product decisions to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information). Develops a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture). Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture. Facilitates and Collaborates to Deliver Business Outcomes Works closely with the project delivery team and portfolio management office (PMO) to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. Provides consulting support to architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture. Supports a community of practice (CoP), guiding and helping agile teams, product owners, and application architects to align with the overall enterprise architecture governance and assurance. Key Relationships: Internal: Reports to Lead Solution Architect Delivery Organisation (Project Managers, Platform Teams) Architecture team members Business Stakeholders/SMEs, Product Owners, PMO External: Technology vendors, partners
28/10/2025
Full time
Position Purpose The Senior Solution Architect provides the necessary leadership, analysis and design tasks related to support the development of technology solutions to ensure that solutions meet business needs and align with architectural governance and standards. They will engage in the project delivery lifecycle at different levels, which will range from IT triage, to early shaping, to solution delivery or end to end including providing design assurance. They will contribute to the development of the Architecture practice, including architectural standards, principles, templates and forums. Key Accountabilities: Translates Business Strategy into Solutions Architecture Understands business drivers and business capabilities (future and current state) and determines corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes. Understands emerging technology trends and disruptions and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models. Translates business and technical requirements into an architectural blueprint to achieve business objectives and documents all solution architecture design and analysis work. Analyses the technology industry, competitors and market trends, and determines their potential impact on the enterprise. Provides deliverables like standard definitions, reference models and architecture designs to help the architecture review board (ARB) assess the impact of new and ongoing technology investment on the business and IT estate. Acts as a consultant on a broad range of technologies, platforms and vendor offerings to drive targeted business outcomes. Leads Solutions Design and Analysis Leads evaluation, design and analysis for the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities, value-streams, business requirements and enterprise standards. Creates architectural designs to guide and contextualize solution development across products, services, projects and systems (including applications, technologies, processes and information). Creates reference architectures focused on detailed design principles, decision points, detailed APIs, major systems and dependencies between business and IT. Analyses the business-IT environment (run, grow and transform the business) to detect critical deficiencies, legacy and technical debt, and recommends solutions for improvement (systems of record, differentiation and innovation). Orchestrates Solutions Delivery Working hand-in-hand with project managers and business analysts, designs and directs the governance activities associated with ensuring solutions architecture assurance and compliance. Defines the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision. Facilitates the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations. Supports product managers in EOL (end of life) product decisions to maintain, refresh or retire products, services or systems (including applications, technologies, processes and information). Develops a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture). Monitors the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements. Identifies the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture. Facilitates and Collaborates to Deliver Business Outcomes Works closely with the project delivery team and portfolio management office (PMO) to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. Works closely with the product owners and product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. Provides consulting support to architects within agile teams to ensure the project or product is aligned with the overall enterprise architecture. Consults with application and infrastructure development projects and products to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture. Supports a community of practice (CoP), guiding and helping agile teams, product owners, and application architects to align with the overall enterprise architecture governance and assurance. Key Relationships: Internal: Reports to Lead Solution Architect Delivery Organisation (Project Managers, Platform Teams) Architecture team members Business Stakeholders/SMEs, Product Owners, PMO External: Technology vendors, partners
Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit) Location: Hybrid - occasional client site visits as required Start Date: Immediate / as agreed About the Role: We are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key Responsibilities: Lead workshops and capture business requirements from stakeholders Design, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectives Mentor and guide Business Analysts, promoting best practices and knowledge sharing Drive process optimisation, system adoption, and continuous improvement initiatives Oversee User Acceptance Testing (UAT), training, and change management activities Collaborate with technical teams and stakeholders to ensure solutions deliver tangible business impact Experience & Skills Required: Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clients Strong hands-on experience with Microsoft Dynamics 365 CE and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment focused on innovation and growth
28/10/2025
Full time
Job Title: Senior Business Analyst - Dynamics 365 CE (Not-for-Profit) Location: Hybrid - occasional client site visits as required Start Date: Immediate / as agreed About the Role: We are seeking a Senior Business Analyst with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key Responsibilities: Lead workshops and capture business requirements from stakeholders Design, configure, and deliver Microsoft Dynamics 365 CE solutions aligned with client objectives Mentor and guide Business Analysts, promoting best practices and knowledge sharing Drive process optimisation, system adoption, and continuous improvement initiatives Oversee User Acceptance Testing (UAT), training, and change management activities Collaborate with technical teams and stakeholders to ensure solutions deliver tangible business impact Experience & Skills Required: Proven experience as a Business Analyst in CRM implementations, preferably with not-for-profit clients Strong hands-on experience with Microsoft Dynamics 365 CE and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment focused on innovation and growth
Senior Technical Analyst Cardiff (hybrid) £60,000 The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. We're seeking a Senior Technical Analyst to join our network and infrastructure team. You'll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security. What you'll do Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments. Lead technical projects, working closely with network architects and security teams. Mentor junior engineers and review their work. Optimise network performance and develop automation scripts. Ensure systems are patched, secure, and highly available. Monitor infrastructure, investigate incidents, and manage service requests. Participate in an on-call rota to provide out-of-hours support. Collaborate with stakeholders, partners, and third-party providers. Technologies you'll use LAN / WAN / SD-WAN Wireless solutions Firewalls (Cisco, Palo Alto) Cisco ISE, ZScaler Cloud Services Microsoft Azure Ansible and other automation / DevOps tools Network monitoring platforms (e.g., SolarWinds, SNMP) About you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
28/10/2025
Full time
Senior Technical Analyst Cardiff (hybrid) £60,000 The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. We're seeking a Senior Technical Analyst to join our network and infrastructure team. You'll manage and support enterprise-level networks across multiple vendors and technologies, including Cisco, Palo Alto, ZScaler, and Microsoft Azure. The role combines hands-on technical expertise with leadership responsibilities, particularly in automation, project delivery, and security. What you'll do Deliver and support complex network solutions across LAN, WAN, SD-WAN, and cloud environments. Lead technical projects, working closely with network architects and security teams. Mentor junior engineers and review their work. Optimise network performance and develop automation scripts. Ensure systems are patched, secure, and highly available. Monitor infrastructure, investigate incidents, and manage service requests. Participate in an on-call rota to provide out-of-hours support. Collaborate with stakeholders, partners, and third-party providers. Technologies you'll use LAN / WAN / SD-WAN Wireless solutions Firewalls (Cisco, Palo Alto) Cisco ISE, ZScaler Cloud Services Microsoft Azure Ansible and other automation / DevOps tools Network monitoring platforms (e.g., SolarWinds, SNMP) About you Cisco CCNP (or equivalent) qualification. Extensive experience in large enterprise networks and cloud infrastructure. Skilled in Cisco routing/switching, security appliances, wireless, and SD-WAN. Knowledge of ITIL processes, with 3rd-line support experience. Strong communicator with proven stakeholder engagement skills. A team player who can stay calm and effective under pressure. Think this one's for you? If you think this Senior Technical Analyst is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Tenth Revolution Group
Newcastle Upon Tyne, Tyne And Wear
Senior Data & Analytics Analyst- £55,000- Hybrid About the Role As a Senior Data & Analytics Analyst, you'll play a key role in driving data excellence across our organisation. Using your technical and analytical expertise, you'll support internal teams and external partners - including assureds, brokers, and suppliers - by delivering actionable insights and reliable data solutions. You'll work closely with data engineers and stakeholders to design and develop datasets, data models, and dashboards, translating complex information into clear, accessible insights that guide decision-making. Key Responsibilities Deliver regular management and regulatory reports, and handle ad-hoc data requests. Support the annual renewal budgeting process, ensuring underwriters have the right tools and data. Partner with Underwriting to deliver insights that enhance pricing and product performance. Collaborate with Technology to evolve our data architecture and maintain reliable, fit-for-purpose datasets. Promote data literacy and best practices across the business, driving adoption of data tools and insights. Identify opportunities to improve operational efficiency through better use of data. About You Essential Excellent communication and stakeholder management skills. Highly organised and self-driven, able to manage multiple priorities. Strong numerical reasoning and analytical ability. Advanced Excel and Power BI (or similar) skills. Experience in the insurance industry. Desirable Marine or specialty lines insurance experience. SQL and Power Query proficiency. Experience with data governance. Chartered Insurance Institute qualifications. Understanding of reinsurance. To apply for this role please submit your CV or contact Dillon Blackburn on or at . Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
28/10/2025
Full time
Senior Data & Analytics Analyst- £55,000- Hybrid About the Role As a Senior Data & Analytics Analyst, you'll play a key role in driving data excellence across our organisation. Using your technical and analytical expertise, you'll support internal teams and external partners - including assureds, brokers, and suppliers - by delivering actionable insights and reliable data solutions. You'll work closely with data engineers and stakeholders to design and develop datasets, data models, and dashboards, translating complex information into clear, accessible insights that guide decision-making. Key Responsibilities Deliver regular management and regulatory reports, and handle ad-hoc data requests. Support the annual renewal budgeting process, ensuring underwriters have the right tools and data. Partner with Underwriting to deliver insights that enhance pricing and product performance. Collaborate with Technology to evolve our data architecture and maintain reliable, fit-for-purpose datasets. Promote data literacy and best practices across the business, driving adoption of data tools and insights. Identify opportunities to improve operational efficiency through better use of data. About You Essential Excellent communication and stakeholder management skills. Highly organised and self-driven, able to manage multiple priorities. Strong numerical reasoning and analytical ability. Advanced Excel and Power BI (or similar) skills. Experience in the insurance industry. Desirable Marine or specialty lines insurance experience. SQL and Power Query proficiency. Experience with data governance. Chartered Insurance Institute qualifications. Understanding of reinsurance. To apply for this role please submit your CV or contact Dillon Blackburn on or at . Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.
Senior Insight Analyst Location: Wolverhampton (Hybrid 3 days on-site) Salary: Up to £50,000 Type: Permanent SF Technology is recruiting exclusively for a leading distribution business for a Senior Insight Analyst. This is a business-critical role, providing actionable insights across multiple functions in a data-rich environment. Main Responsibilities Deliver proactive business insights across finance, operations, sales, and warehouse functions. Analyse inventory, stock health, margin, and pricing trends to support decision-making. Conduct customer segmentation and multi-channel sales analysis. Support FP&A processes with accurate and insightful reporting. Work hands-on with SQL, Power BI, Excel, and the Fabric data warehouse to extract, manipulate, and visualise complex datasets. Translate complex data into clear, actionable recommendations for senior stakeholders. Drive improvements in data literacy and business understanding across the company. Candidate Requirements Proven experience in distribution, wholesale, or inventory-heavy environments. Strong understanding of inventory costing, product costing, and margin analysis. Advanced technical skills in SQL, Power BI, and Excel. Hands-on experience with data warehouse platforms, ideally Microsoft Fabric. Python experience is advantageous. Excellent communication skills and experience working closely with business stakeholders. Proactive, curious, and able to lead analytical projects independently. If this sounds like the right opportunity for you, please reach out and submit your application.
27/10/2025
Full time
Senior Insight Analyst Location: Wolverhampton (Hybrid 3 days on-site) Salary: Up to £50,000 Type: Permanent SF Technology is recruiting exclusively for a leading distribution business for a Senior Insight Analyst. This is a business-critical role, providing actionable insights across multiple functions in a data-rich environment. Main Responsibilities Deliver proactive business insights across finance, operations, sales, and warehouse functions. Analyse inventory, stock health, margin, and pricing trends to support decision-making. Conduct customer segmentation and multi-channel sales analysis. Support FP&A processes with accurate and insightful reporting. Work hands-on with SQL, Power BI, Excel, and the Fabric data warehouse to extract, manipulate, and visualise complex datasets. Translate complex data into clear, actionable recommendations for senior stakeholders. Drive improvements in data literacy and business understanding across the company. Candidate Requirements Proven experience in distribution, wholesale, or inventory-heavy environments. Strong understanding of inventory costing, product costing, and margin analysis. Advanced technical skills in SQL, Power BI, and Excel. Hands-on experience with data warehouse platforms, ideally Microsoft Fabric. Python experience is advantageous. Excellent communication skills and experience working closely with business stakeholders. Proactive, curious, and able to lead analytical projects independently. If this sounds like the right opportunity for you, please reach out and submit your application.
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