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Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high quality software solutions using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers and participation in code reviews, promoting a culture of code quality and knowledge sharing. Staying informed of industry technology trends and innovations and actively contributing to the organization's technology communities to foster a culture of technical excellence and growth. Adhering to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementing effective unit testing practices to ensure proper code design, readability, and reliability. Vice President Expectations Contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and address policy breaches. Lead teams or specialists, guide technical direction, and coach less experienced specialists. Advise key stakeholders, manage risks, and collaborate with other areas to align business activities. Design and lead solutions based on sophisticated analytical thought, adopting research outcomes, and building trusting relationships. Leadership Behaviours L - Listen and be authentic E - Energise and inspire A - Align across the enterprise D - Develop others Values All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Role Focus In this role, you will lead the functional and consultative design work for the ServiceNow HR Service Delivery platform as part of the Talent Excellence Programme. You will partner with senior stakeholders to understand the strategic vision and translate it into clear design artefacts, solution recommendations, and experience enhancing configurations. Key Responsibilities Act as the key functional owner for upcoming platform changes, ensuring all designs are scalable, aligned to business needs, and deliver a consistent user experience across HR Hub and talent development capabilities. Drive solution design, shape platform decisions, and ensure design intent is maintained through delivery. Operate independently, balancing stakeholder engagement, governance participation, and cross programme coordination. Advise on solution options, challenge assumptions, and influence architectural direction. Translate business requirements into well governed, user centric ServiceNow solutions, implementing approved design patterns consistently. Qualifications & Experience Full time contract until end of December 2026. Experience in: Translating business needs into clear, scalable ServiceNow solution designs. Producing functional design artefacts and influencing design decisions. Implementing technical designs in ServiceNow HR Service Delivery. Partnering across programme, technical, and business teams. Influencing governance, challenging assumptions, and guiding architectural direction. Articulating real project experience, including decisions made and value delivered. Other key skills may be assessed: risk and controls, change and transformation, business acumen, strategic thinking, digital and technology focus. Location and Schedule This role is based in Glasgow or London.

Location Overview The Cboe office in London is situated in The Monument Building, a modern space that spans two floors and features a spacious outdoor balcony. Employees can enjoy stunning views of London's iconic architectural landmarks from the balcony. The building provides convenient amenities such as bike storage and showers, and its prime location in the heart of London's financial district ensures easy access to a variety of cafés, restaurants, and shops. It is located directly adjacent to the historic Monument to the Great Fire of London and just across the street from the Monument Underground Station, offering convenient transport links and quick access to the West End. Role Overview As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real time health of enterprise infrastructure. Your team monitors systems, responds to alerts and logs, owns incident response, and drives operational workflows that keep platforms running reliably across regions. The focus is on restoring performance quickly and preventing recurrence. This role sits within the Enterprise Infrastructure Services organization and reports to the Senior Manager of Enterprise Systems. A core expectation is to lead the adoption and scaling of AI assisted operations, building Claude skills and agentic workflows that accelerate monitoring, triage, incident response, and artefact generation. Responsibilities Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution. Keep alerts accurate, actionable, and correctly routed; reduce noise, false positives, and alert fatigue. Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable, and used in investigations. Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection, and Jira ticket creation, and document them for the broader Enterprise Systems team. Replace repetitive operational tasks with autonomous agents and measure the impact on response times. Own the on call programme: scheduling, rotation coverage, escalation paths, and after hours standards. Lead major incident response across Engineering, Security, and application teams to restore service quickly, then run post incident reviews to identify root causes. Automate routine work with PowerShell, Graph API, and infrastructure as code; maintain runbooks and self healing scripts for known failures. Govern change management: review change requests and coordinate maintenance windows to minimise disruption. Own documentation standardisation and clean up for Enterprise Systems: build an effective documentation standard and drive the team to align runbooks, procedures, and operational artefacts. Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively. Own the Enterprise Systems support queue operations programme, including Vulnerability Management, SLA tracking, ticket routing/escalation, and leadership reporting. Manage vendor relationships for operational tooling, including ITSM, monitoring, log management, and backup/recovery. Ensure audit readiness and represent operations in compliance reviews and risk assessments. Qualifications 5+ years in IT or infrastructure operations, including 2+ years leading a team. Hands on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor, or equivalent). Working knowledge of log management tooling and using logs actively in incident investigation. Solid grasp of ITIL or an equivalent service management framework. Experience with ITSM tooling (Jira Service Management, ServiceNow, or equivalent). Familiarity with Windows Server, Microsoft 365, VMware, and Azure. Experience running on call programmes and leading major incident response. Track record of improving operational metrics such as MTTR, SLA compliance, and alert noise. Hands on experience building Claude skills, LLM based workflows, or agentic pipelines (preferred). PowerShell or other operational automation experience (preferred). Background in financial services or another regulated industry (preferred). Benefits and Perks of working for Cboe Global Markets Private Medical Insurance Life Insurance GP Service Fitness Corporate Membership Employee Assistance Program (EAP) Eye Care Short Term Incentive (STI) Pension Income Protection Accident Insurance Business Travel Insurance Associate Referral Program Perks at Work Employee Stock Purchase Plan (ESPP) Commuting Allowance LinkedIn Learning courses Service Awards Subsided Lunch Corporate Events Education Assistance Holiday (Annual Leave) Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit) Working Abroad Days Allowance Equal Employment Opportunity We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or Veteran status. We are committed to fostering a workplace where all individuals are valued and respected.

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary CDW is seeking a commercially minded, data-driven HR Project Manager to support the execution of our global HR strategy in UK&I. A pivotal role in the HR Strategic Initiatives team, this position will support in the delivery and execution of key HR projects, coordinating cross functional initiatives, and communications to ensure consistent, people centred execution. What you will do Project Management Support in the translation of the global HR strategy into operational plans to drive impact across UK&I, remaining agile to adapt to the changing needs and priorities of the business. Develop, maintain, and own the project plan for key HR change and transformation initiatives, ensuring clarity on scope, milestones and deliverables. Apply human centred design principles to shape people experiences, ensuring solutions are grounded in empathy, usability, and coworker needs. Coordinate tasks, dependencies, resources, and timelines across all contributors to ensure projects are delivered on time, within scope, and within budget. Align to the UK&I HR PMO to track HR projects, mitigate risk, and track ROI. Support the adoption of AI and self service HR tools, leveraging insights and trends to identify opportunities to improve efficiency, effectiveness, and productivity. Translate business requirements into clear people deliverables, ensuring consistent execution and risk management. Governance, risk management & compliance Anticipate risks, critical dependencies and critical path items ensuring proactive mitigation and smooth execution. Manage project budgets, working with finance to agree targets and ensure projects deliver strong ROI. Develop and maintain HR programme plans and the governance approach for all defined projects and transformations. Stakeholder management & collaboration Collaborate with key stakeholders to drive key initiatives, develop, and execute strategic plans. Develop clear audience-appropriate change and communications plans to drive adoption. Create concise executive ready materials to support updates, investment cases, and steering discussions. Act as a trusted advisor to senior leaders, providing insight, recommendations and structured options to support decision making. Deputise for the Head of Strategic Initiatives, acting as a key point of contact supporting in the response of project updates to the Director of HR and leadership teams when required. Work effectively across functions, geographies, and matrixed teams to align delivery, enable shared ownership, and support a globally consistent HR operating model. Demonstrate strong cultural awareness across regions to ensure approaches are inclusive, locally relevant, and aligned with global standards. Build key relationships across the business using your influencing skills to gain buy in and drive change. What we expect of you Proven strategic HR project management delivering transformation and change across complex organisations. Strong change management capability, including building compelling investment cases, shaping change plans, managing impacts, and driving adoption. Experience applying AI and digital tools within HR, using insights and emerging trends to improve efficiency, enhance self service, drive automation, and modernise people processes. Demonstrated success in working cross functionally and globally to align HR strategies with business objectives. Strong interpersonal, written, and verbal communication skills with a proven ability to influence at all levels and create a narrative to secure business buy in and adoption. Commercial awareness, business acumen, and strategic thinking. Demonstrated ability to use data and analytics to shape recommendations, drive decision making, influence stakeholders, improve the employee experience and continuously improve HR services and outcomes. Ability to manage ambiguity, make sound judgments and adapt style to maintain strong relationships at all levels. Possess a continuous improvement mindset. Advanced Excel and data visualisation skills. Comfortable operating in a fast paced, dynamic environment. Commitment to creating inclusive, engaging experiences that prioritise employee wellbeing and growth. Preferred skills, experience, and qualities needed Experience with Workday and other HR systems. Experience using project management and workflow tools (e.g. MS Project, ServiceNow, SharePoint), with the ability to adapt quickly to new digital and AI enabled platforms. CDW is committed to being an AI fluent organisation We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances-not replaces-human creativity and decision making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice. About Us CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organisations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities. As a full stack, full lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

ServiceNow Architect Location: UK-wide office locations available (Hybrid - 2 days onsite) Salary: £70,000 - £120,000 + Training & Excellent Benefits Job Type: Permanent Deerfoot Recruitment is supporting a leading global technology and consulting organisation in the search for an experienced ServiceNow Architect to join its growing UK team. This is an excellent opportunity for a talented ServiceNow professional to play a key role in designing and delivering innovative solutions for enterprise clients. Working within a collaborative and highly skilled team, the successful candidate will help shape and transform customer platforms, driving improvements in business processes and user experience. Key Responsibilities Lead the design and architecture of ServiceNow solutions, including custom applications and integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases and emerging capabilities to support ongoing innovation. Skills & Experience Required Proven experience in ServiceNow architecture and development. Strong background in designing and implementing ServiceNow solutions across multiple modules. Knowledge of JavaScript, HTML and CSS. ServiceNow CAD and/or CIS certifications are desirable, although equivalent practical experience will also be considered. Excellent communication and stakeholder management skills. What's on Offer? Competitive salary of £70,000 - £120,000. Comprehensive benefits package. Ongoing training and professional development opportunities. Hybrid working model with a blend of home working, office collaboration and client-site engagement. The opportunity to work on large-scale digital transformation programmes within a supportive and inclusive environment. This role can be based from a choice of UK office locations including London, Birmingham, Manchester, Leeds, Glasgow, Newcastle, Liverpool, Bath, Telford, Warrington, Woking, Worthing and others. To find out more or apply, please contact Deerfoot Recruitment today. ServiceNow Solutions Architect / ServiceNow Technical Architect / Senior ServiceNow Architect / ServiceNow Platform Architect / ServiceNow Enterprise Architect / ServiceNow Lead Architect / ServiceNow Solution Designer / ServiceNow Principal Architect/ ServiceNow Consulting Architect / ServiceNow Advisory Architect / ServiceNow Transformation Architect / ServiceNow Digital Solutions Architect / ServiceNow Practice Architect Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You'll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you'll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays. Lead process improvement initiatives across FinOps and the wider O2C cycle Investigate and resolve complex invoice and billing issues impacting cash collection Perform root cause analysis to identify recurring operational and system issues Implement system controls to reduce invoice errors and prevent repeat issues Support and improve processes across billing, renewals, reconciliations and allocations Work closely with the team to reduce aged invoice queries and debt blockers Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams Review and maintain SOPs and process documentation Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems Monitor query trends, SLA performance and operational leakage Drive improvements that reduce credit notes, invoice disputes and manual intervention Experience in Finance Operations, Order to Cash, Billing, or Reconciliations Ideally accounting qualification AAT or at least part qualified CIMA, ACCA Demonstrated experience managing and resolving high complexity customer or system related queries Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow) Strong attention to detail and process mindset Proactive and analytical approach to solving issues and reducing process-related debt blockers Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations Understanding of cash application, credit notes, VAT, and reconciliation principles Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial Benefits That Have Your Back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You'll identify recurring challenges, conduct root cause analysis and implement long-term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you'll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays. Lead process improvement initiatives across FinOps and the wider O2C cycle Investigate and resolve complex invoice and billing issues impacting cash collection Perform root cause analysis to identify recurring operational and system issues Implement system controls to reduce invoice errors and prevent repeat issues Support and improve processes across billing, renewals, reconciliations and allocations Work closely with the team to reduce aged invoice queries and debt blockers Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams Review and maintain SOPs and process documentation Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems Monitor query trends, SLA performance and operational leakage Drive improvements that reduce credit notes, invoice disputes and manual intervention Experience in Finance Operations, Order to Cash, Billing, or Reconciliations Ideally accounting qualification AAT or at least part qualified CIMA, ACCA Demonstrated experience managing and resolving high complexity customer or system related queries Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow) Strong attention to detail and process mindset Proactive and analytical approach to solving issues and reducing process-related debt blockers Clear communication skills, able to work cross-functionally across Finance, Sales, and Operations Understanding of cash application, credit notes, VAT, and reconciliation principles Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial Benefits That Have Your Back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Proud to be recognised in the Financial Times' Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that's powering the world of work and making a real difference. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at

Sivara GmbH is looking for a ServiceNow Consultant in Greater London to deliver end-to-end HR transformation programmes focused on enhancing employee experience. This remote role offers a competitive salary of up to £75,000 plus bonuses. The ideal candidate will have a strong understanding of ServiceNow HRSD, Agile methodologies, and excellent communication skills. Join a passionate, collaborative team and find clear opportunities to progress into senior advisory roles.

Assistant Vice President, IT Risk Assessment ManagerSkip to main contentWe may use cookies and other tracking technologies to assist with navigation, improve our products and services, assist with our marketing efforts, and provide content from third parties. For more information on cookies, please review our notice here. For more information on how we process your data, please review our Privacy Notices here. Vice President, IT Risk Assessment Manager page is loaded Assistant Vice President, IT Risk Assessment ManagerApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WD Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.MUFG, a globally respected financial institution, is seeking an Assistant Vice President IT Risk Assessment Manager to join their London office. This pivotal role sits within the IT Policy Management & Group Risk Assessment Team, part of the Corporate Technology Division, and offers you the opportunity to make a significant impact on technology risk governance across multiple business entities. You will be at the heart of ensuring that risk assessment processes are robust, transparent, and aligned with both internal standards and regulatory expectations. MUFG is renowned for its commitment to nurturing talent, providing flexible working opportunities, and fostering a supportive environment where your expertise in risk management will be valued and developed. If you are looking for a role that combines responsibility, influence, and professional growth within a collaborative team, this is your chance to join an organisation that truly invests in its people. Join a global leader in financial services with a strong reputation for integrity, innovation, and inclusive culture, offering you access to world-class training and development programmes. Play a key role in shaping technology risk governance by managing end-to-end system risk assessments across diverse business applications and platforms, ensuring compliance and operational resilience. Benefit from flexible working arrangements, generous pension contributions, and ongoing support from knowledgeable colleagues who value your interpersonal skills and commitment to excellence. What you'll do: As an Assistant Vice President IT Risk Assessment Manager at MUFG in London, you will play a central role in overseeing the annual system risk assessment process across all relevant business applications and technology platforms. Your day-to-day activities will involve collaborating with stakeholders at every level, from Business Owners to Head Office, ensuring that risks are identified accurately and managed effectively. You will be responsible for reviewing evidence provided by various teams to ensure it meets stringent standards of reliability and sufficiency. By preparing detailed reports for senior management and regulatory bodies alike, you will help drive transparency in decision-making. Facilitating workshops or cross-functional reviews may also form part of your remit as you work together with colleagues to test assumptions and validate positions. Success in this role requires meticulous attention to detail when evaluating evidence quality; proactive monitoring of remediation actions; diligent documentation of governance decisions; and continuous improvement of tools and workflows used throughout the risk assessment lifecycle. Your ability to coach stakeholders on best practices will further enhance MUFG's commitment to excellence in technology risk management. Manage the annual system risk assessment process across business applications, technology platforms, infrastructure, and supporting processes for the designated Technology Department. Collaborate closely with Business Owners, System Owners, and Head Office (Japan) to ensure efficient governance of the risk assessment process while maintaining clear communication channels. Identify inherent and residual risks, control gaps, dependencies, and potential business impacts related to confidentiality, integrity, availability, compliance, and operational resilience. Review evidence submitted by first-line teams, control owners, and delivery teams to confirm that risks, controls, and mitigations are supported by reliable documentation. Evaluate the completeness, quality, and traceability of evidence used to support control design effectiveness and remediation progress. Provide independent judgement on whether evidence is adequate to close findings or reduce risk exposure in line with governance decisions expected at VP level. Facilitate risk workshops, interviews, and cross-functional reviews as needed to gather information and validate risk positions. Prepare comprehensive risk summaries, heat maps, dashboards, and management reports for senior stakeholders including committees and audit or regulatory review. Support governance forums by documenting decisions, actions, exceptions, and risk acceptances while tracking them through to completion. Monitor remediation actions and risk treatment plans; escalate delays or unresolved issues where material exposure exists. What you bring: In the Assistant Vice President IT Risk Assessment Manager position at MUFG you will bring extensive experience gained from roles focused on technology risk management or information security within complex environments. Proven experience in risk management or related fields such as operational risk, technology risk, information security or controls assurance within large organisations. Strong understanding of system risk assessment techniques including control evaluation methods, evidence review processes and planning for effective risk treatment. Experience working with recognised frameworks such as ISO 27001, NIST, COBIT or SOC; familiarity with equivalent governance standards is highly desirable. Ability to assess complex information objectively while constructively challenging assumptions; making balanced decisions based on thorough evidence analysis. Excellent stakeholder management skills enabling you to influence outcomes at all levels through clear communication and co-operative engagement. Outstanding written and verbal communication skills allowing you to present technical concepts clearly to non-technical audiences including senior executives. Highly developed analytical skills combined with exceptional organisational abilities; meticulous documentation practices ensure accuracy throughout all reporting activities. Experience preparing committee papers or governance packs; maintaining audit-ready documentation is expected at VP level within MUFG. Comfortable managing multiple assessments simultaneously under tight deadlines; adept at prioritising tasks within a fast-paced environment without compromising quality. Familiarity with ServiceNow or OpenPages applications enhances your ability to streamline workflow processes. What sets this company apart: MUFG stands out as one of the world's leading financial institutions with a rich heritage rooted in trustworthiness and ethical conduct. The company's London office offers an environment where employees are encouraged to grow professionally through access to comprehensive training programmes tailored for personal development. Flexible working opportunities allow you to balance career ambitions with life outside work, a testament to MUFG's commitment towards employee wellbeing. Generous pension contributions reflect their investment in your long-term future while supportive leadership ensures that every team member feels valued regardless of background or experience level. The organisation actively promotes inclusivity by welcoming under-represented groups into its workforce; fostering a sense of belonging through communal values shared across departments. At MUFG you can expect not only challenging assignments but also genuine support from knowledgeable colleagues who appreciate your dedication towards achieving collective goals. Their focus on continuous improvement means that new ideas are welcomed, making it possible for you to contribute meaningfully towards shaping best practices within technology risk management. What's next: If you are ready to take the next step in your career journey with MUFG as an Assistant Vice President IT Risk Assessment Manager, where your expertise will be celebrated - apply now!Apply today by clicking on the link provided.We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

The EPR help desk is the first point of contact for all users of the Trust's EPR system (Epic), providing support for approximately 5,000 users across the Trust and remotely. A broad understanding of Epic and the support required within a healthcare environment is needed for this post. The post-holder will be required to adhere to strict Policies and Procedures in supporting staff and ensuring that correct escalation channels are followed. Main duties of the job The role will provide high quality customer service and will utilise excellent communication skills. The role is responsible for the provision of professional 1st line support to Royal Marsden Hospital Epic users by telephone, e-mail, and self-service portal facilities. The role is also responsible for supporting patients who require assistance with their MyMarsden account via e-mail or telephone. EPR help desk support will be sufficiently skilled to provide a high level of resolution to incidents and requests without the need to escalated to further resolver teams. However, where necessary the analyst will escalated to the appropriate resolver groups whilst retaining ownership of the request or incident until resolution. The post holder must work collaboratively and actively participate where specialism(s) directly or indirectly affect the resolution or restoration of services to the Trust. The EPR Help Desk will also provide updates to the end user regarding the progress of their request at regular intervals. The post holder will require advanced keyboard skills and should expect to spend long periods of time in front of a VDU. They will be required to concentrate for long periods of time. Working for our organisation The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements. Detailed job description and main responsibilities Act as a single point of contact for phone calls, emails and self-service IT portal tickets regarding Epic issues and training queries from the Trust user base. This will include support of both clinical and administrative workflows. Act as a single point of contact for phone calls and emails from patients and carers around their access to MyMarsden. Respond to incoming calls using Openscape comms software and monitor calls waiting, call waiting times and calls abandoned during each shift. Log all incoming calls using the IT service portal (ServiceNow) to record quick closures or to escalated for Epic analyst support. Monitor, respond and action emails sent to Connect training. Monitor, respond and action self-service IT portal tickets received for EPR training support. Provide proactive incident management and keep the customer updated with progress of their reported incidents as agreed within Service Level Agreements and internal Service Support targets. Ensure that all calls that cannot be fixed by 1st Line are diverted to the appropriate EPR analyst team via the IT service portal or, if urgent, via Teams or direct email. To deliver Epic training refresh to users whilst on telephone calls or via email (this can be in the form of tipsheets) to help resolve user queries. Using the Trust's LMS, advise staff of training that may be required and assist them in booking on the right session. Work closely with the Users & Security team in ensuring any Epic login or access issues can be resolved quickly. Person specification For further information on this role, please see the attached detailed Job Description and Person Specification: Education & Qualifications Maths and English GCSE grade C or above or equivalent qualification Customer Services Training or equivalent experience Knowledge & Experience Substantial proven experience in the delivery of customer service Substantial proven experience of team working in an ICT Service Desk and Support environment Working in an IT Service Desk / Helpdesk environment Proven competency with using and supporting an EPR/Epic Working knowledge of an EPR/Epic Understanding of the importance of data confidentiality, data protection and security. Working knowledge of ITIL Incident & Request Management Skills, Abilities & Knowledge Excellent organisational and planning skills Excellent written and verbal communication with the ability to communicate with patients and carers, staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions Ability to impart knowledge and/or present to others in a clear and concise manner Able to cope with unpredictable and intense situations Able to work collaboratively with own team members as well as those in other application teams Good analytical and project management skills Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options Other Requirements Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care Value diversity and difference, operates with integrity and openness Treating others with compassion, empathy and respect Share information openly and effectively with patients, staff and relatives Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others Uses evidence to make improvements, increase efficiencies and seeks out innovatio The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve. Flu Vaccination - What We Expect of our Staff At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust. Employer certification / accreditation badges The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Product & Technology - London, Full-Time Description As a Principal Product Manager for Analytics at Siteimprove, you will own the strategy and execution for our Analytics pillar as part of Siteimprove s strategic shift toward an agentic content intelligence platform. You will define how we deliver trustworthy, democratized, actionable insights across web analytics, digital experience analytics, marketing analytics, and app (product) analytics and how those insights become the connective tissue that makes our Search and Accessibility pillars more intelligent, proactive, and outcome-oriented. This is a high-impact role in a crowded, fast-evolving market. You will be responsible for clarifying Siteimprove s differentiated position, shaping an integration strategy across ecosystem tools and partners, and building a unified experience that turns fragmented data into proactive insights, recommendations, and agent-guided workflows. You will partner across Product, Engineering, Data Science, Design, and GTM to build capabilities that customers trust for decision-making and that directly improve content performance, conversion, and compliance at enterprise scale. Here is a taste of the questions you, as a leader, will be asking yourself almost every day: What is our differentiated point of view in a world dominated by GA4, Adobe, and a growing set of specialized DXA and product analytics tools? How do we build a unified, simple UX that consolidates insight across web, marketing, experience, and app analytics without overwhelming users? What is the right integration strategy so customers can connect Siteimprove to their ecosystem (CDPs, ad platforms, BI tools, experimentation, tag managers) with minimal friction? How do we move from reactive dashboards to proactive insight and agent-guided recommendations that teams act on? How do we instrument trust: data quality, governance, privacy, and explainability especially as AI becomes part of the analytics workflow? How do we ensure analytics doesn t live in a silo, but actively powers smarter prioritization in Search and Accessibility? What you will be doing If you re excited about building analytics products that are both technically rigorous and decisively useful and thrive in ambiguous, high-visibility problem spaces this role is for you. In this role, you will be responsible for scoping and delivering large initiatives across Siteimprove s Analytics pillar. Responsibilities include partnering with customers and internal stakeholders to define business and system requirements, writing clear product specifications with success criteria, driving schedules from design to release, and managing production launches and adoption. You will lead and coordinate efforts across Engineering, Design, Data Science, Product Marketing, Sales, and Customer Success to develop an analytics platform that is enterprise-ready, differentiated, and deeply integrated across Siteimprove s broader platform. You will have end-to-end ownership from strategy to delivery to measurement and will provide regular visibility to senior leadership on pillar performance, priorities, and risks. Own the Analytics pillar strategy and roadmap spanning web analytics, digital experience analytics, marketing analytics, and app (product) analytics within Siteimprove s agentic content intelligence platform. Define Siteimprove s differentiated analytics position: who we serve best, what jobs we do better than incumbents, and how we win in a crowded market. Drive a unified, simple UX that consolidates insights across analytics disciplines, with consistent entities, navigation, and workflows that reduce fragmentation and improve adoption. Establish an ecosystem integration strategy across key partner categories (tag management, BI, CDP/CRM, ad platforms, experimentation, consent/privacy, data warehouses) including build vs buy vs partner recommendations. Build proactive insight systems: anomaly detection, opportunity surfacing, segmentation, attribution-informed signals, and next best actions that guide teams to outcomes. Ensure Analytics actively powers other pillars by providing actionable signals and segmentation that improve Search and Accessibility prioritization, measurement, and executive reporting. Partner with Engineering and Data Science to define data pipelines, identity/consent approaches (as applicable), event and content schemas, governance controls, and reliability SLAs. Define and operate a metrics and quality program: instrumentation, adoption funnels, data completeness, latency, accuracy, and customer outcome measurement. Lead cross-functional execution from discovery through launch, ensuring high-quality delivery, clear stakeholder alignment, and pragmatic tradeoffs for time-to-market. Represent the Analytics pillar internally and externally through customer briefings, roadmap narratives, executive updates, and enablement for Sales and Customer Success. What we will require of you Bachelor s degree in Computer Science, Engineering, Information Systems, Data Science, Business Analytics, or equivalent experience. 8+ years of product management experience, including ownership of strategy and roadmap for complex B2B SaaS products. Experience building analytics products or data platforms (web/app analytics, marketing analytics, DXA, BI, data pipelines) with a Strong grasp of measurement concepts. Demonstrated ability to drive simplified, unified experiences across complex product surfaces and cross-functional data domains. Strong technical fluency: ability to engage on event models, tagging/collection approaches, data pipelines, privacy/consent considerations, and scalable architecture tradeoffs.Proven ability to lead cross-functional teams and influence without authority across Product, Engineering, Design, Data Science, and GTM. Excellent communicator and writer, able to align stakeholders and make crisp tradeoffs. High ownership: you drive clarity, momentum, and outcomes. Remote or Hybrid EU, UK, Canada, or United States What we will love about you Experience in analytics products: digital analytics, marketing analytics, BI, experimentation, monitoring/observability, or data platforms. Familiarity with event instrumentation, identity/resolution, schema/taxonomy design, and data governance. Experience with AI-powered analytics: natural language querying, summarization, recommendations, or agentic workflows, with strong trust/guardrail instincts. Integrations/platform experience (APIs, webhooks, warehouse/BI connectors, workflow tools like Jira/Asana/ServiceNow). Experience with regulated enterprise customers and privacy/security constraints. In addition, we hope you will appreciate: Rest and relaxation: 25 days of annual leave plus 10 paid public holidays, giving you time to recharge, focus on your wellbeing, and take meaningful time away when you need it. Comprehensive benefits: Private Medical Insurance, enhanced family leave and Step Back-In programme, wellbeing support through Canada Life (including 24/7 GP access, mental health services, fitness and wellbeing programmes), life assurance, and travel-to-work reimbursement supporting you and your family at every stage. Prepare for the future: Aviva workplace pension with employer contributions, helping you plan confidently for your long-term financial wellbeing. Siteimprove is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Siteimprove is a global corporation that has developed data practices to ensure your personally identifiable information is appropriately protected. Please note that personal information may be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in accordance with our Privacy Policy at .

Salary £60,000 - 70,000 per year Requirements We are looking for significant experience in test management, release management, or quality engineering leadership. We need experience managing testing and releases across complex enterprise application landscapes. We value strong understanding of enterprise SaaS platforms such as Workday, Freshworks, ERP, or other integrated business systems. We require experience working in agile, hybrid, or fast-paced transformation environments. We need strong knowledge of ITIL change, release, and service transition principles. We value experience coordinating multiple concurrent releases and delivery streams. We require strong understanding of API testing, integration testing, data validation, defect management, environment management, and production readiness. We need excellent stakeholder management and communication skills. We require the ability to work across applications, infrastructure, security, data, suppliers and business teams. We value a practical approach to governance with the ability to maintain control without unnecessary bureaucracy. We require strong attention to detail, organisation and ownership. It would be helpful to have experience in operationally intensive or multi site businesses, large scale transformation programmes, ERP environments, Azure DevOps, Jira, ServiceNow, test automation, CI/CD practices, ITIL certification or ISTQB qualifications. Responsibilities We will rely on you to define, implement and improve the enterprise wide testing and release management framework. We will expect you to establish consistent testing standards, governance processes and quality gates across technology and transformation projects. We will need you to own end to end testing activities including test planning, SIT, UAT, regression testing, integration testing, release validation and production verification. We will expect you to ensure testing coverage across business processes, integrations, data flows and operational dependencies. We will ask you to introduce risk based testing approaches that support fast paced transformation delivery. We will need you to identify opportunities to introduce automation and improve quality, repeatability and delivery speed. We will rely on you to manage defect governance, including prioritisation, root cause tracking and remediation. We will ask you to own and govern the release management lifecycle across multiple platforms, suppliers and delivery teams. We will expect you to coordinate releases across critical systems including Workday, Freshworks and integrated enterprise platforms. We will need you to manage release calendars, dependencies, approvals, rollback plans and operational readiness. We will ask you to oversee environment governance, release readiness and refresh cycles. We will expect you to work with infrastructure, security, platform engineering and third party suppliers to support successful release delivery. We will need you to provide clear reporting on testing progress, release readiness, quality risks and delivery status. We will expect you to support agile delivery teams while maintaining strong governance and operational control. We will ask you to drive continuous improvement across testing, release and deployment processes. We will need you to support post implementation reviews and contribute to lessons learned following incidents or major releases. Technologies API Azure CI/CD DevOps ERP ISTQB Support ITIL JIRA Security ServiceNow Cloud Embedded More We are Panda, a leading resource recovery business with almost 3,000 people across multiple brands, and we are committed to protecting our people, supporting our customers and creating positive impact for the communities and environments we serve. We are going through a major business and technology transformation, and this UK based Group IT role sits within our Group IT function, reporting to the Head of Group IT Solutions & Data Platforms. This is a key opportunity to shape how technology change is delivered across our organisation, build modern and scalable testing and release practices, and work closely with senior stakeholders on critical transformation programmes. We value people, excellence, ownership and trust and integrity, and we are committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate. last updated 25 week of 2026

Salary: £? - ? per year Requirements Significant experience leading PMO, Portfolio Management Office or Portfolio Governance functions within technology-focused environments. Proven experience managing governance across complex technology, digital or transformation portfolios. Strong understanding of Technology Products operating models and product-led delivery environments. Experience supporting executive-level decision-making through portfolio reporting and performance management. Demonstrable experience managing portfolio planning, prioritisation, budgeting and resource management activities. Experience implementing and improving PMO frameworks, processes and governance structures. Advanced Microsoft Excel, PowerPoint and Power BI skills. Strong experience with project and portfolio management tools such as Microsoft Project, Azure DevOps and ServiceNow SPM. Strong understanding of Agile, Waterfall and Hybrid delivery methodologies. Financial planning, forecasting and budget management expertise. Knowledge of procurement, supplier management and contract governance processes. Strong analytical and data interpretation skills. Responsibilities Establish, lead and continuously enhance portfolio governance, planning, reporting and delivery oversight across our Technology Products function. Drive best practice project and portfolio management standards across a diverse portfolio of technology initiatives. Work closely with senior technology leaders, product teams, project managers and business stakeholders. Provide strategic oversight of delivery performance, financial management, resource planning and governance. Ensure successful execution of key technology programmes and product-driven initiatives. Operate at both strategic and operational levels. Provide leadership across portfolio management processes. Deliver meaningful insight to support executive decision-making. Technologies Azure DevOps Excel Support Power BI ServiceNow Cloud More This is an exciting opportunity for an experienced PMO Lead to help us establish and enhance portfolio governance and delivery oversight across our Technology Products function. We are looking for a highly organised and influential PMO professional who can work closely with senior technology leaders, product teams and business stakeholders to improve planning, reporting, financial management and governance across a diverse portfolio of technology initiatives. The role is inside IR35 and requires 2 to 3 days on site in London.

Salary: £60,000 - 100,000 per year Requirements We require proven experience in a Service Desk, End User Computing, or VIP Support role covering first line and second line support. We require experience supporting senior stakeholders or executive level users in a professional business environment. We require strong troubleshooting skills across Windows operating systems, Microsoft 365, standard enterprise applications, end user hardware, and identity and access services. We require experience using ITSM platforms such as ServiceNow, including incident, request, escalation, and SLA management. We require a good understanding of collaboration technologies including Microsoft Teams Rooms, AV solutions, telephony, and video conferencing platforms. We require strong analytical, troubleshooting, and problem solving ability, with the confidence to work effectively under pressure. We require experience with SharePoint, Power Automate, Power Apps, Power BI, and chatbot technologies. We require experience creating digital learning content, including guides, videos, and user training materials. We require working knowledge of Active Directory, SCCM, Microsoft Intune, Microsoft Azure, and networking fundamentals. We require the ability to explain technical concepts clearly to non technical users. We require a self motivated, proactive, resilient, and solutions oriented approach with strong ownership and accountability. We require willingness to travel between sites and support onsite activities as needed. We require a professional, adaptable, and customer focused attitude suited to executive facing environments. ITIL Foundation certification or equivalent service management experience is desirable. Exposure to project delivery activities or a recognised project management qualification such as PRINCE2 is advantageous. Responsibilities We provide dedicated, high touch IT support to senior leadership, VIP users, and key business stakeholders. We act as a trusted point of contact for VIP incidents, service requests, and escalations, ensuring timely prioritisation, ownership, and resolution. We deliver L1 to L3 support across Windows devices, Microsoft 365, enterprise applications, identity and access management, printing services, mobile devices, networking, and telephony and collaboration technologies. We manage incidents and service requests using the ServiceNow ITSM platform, maintaining accurate records, clear user updates, and adherence to SLAs and ITIL best practice. We provide onsite and field based support across Warrington and other locations, including executive facing support for meetings, events, and business critical activities. We support meeting room technologies including Microsoft Teams Rooms, AV equipment, video conferencing, and unified communications solutions. We diagnose and resolve hardware and software issues, including device swaps, laptop builds, mobile device configuration, onboarding and offboarding, and technology refresh programmes. We provide local hands and eyes support for second line, third line, and external support partners during implementation, troubleshooting, and service restoration. We collaborate with Service Desk, project teams, Business Relationship Managers, Facilities, and Security teams to maintain continuity of service and support new or changed services. We produce and maintain knowledge articles, procedures, user guides, bite sized learning videos, and training materials to improve adoption and self service. We identify opportunities for service improvement, automation, and enhanced user experience. We maintain accurate stock and asset management records and support compliance with organisational standards and IT security policies. We support IT security incidents, project delivery activities, and operational improvement initiatives as required. We work flexibly in a fast paced environment, including occasional extended hours and travel to support business needs. Technologies Active Directory Azure Hardware Support ITIL ITSM Microsoft 365 Microsoft Intune Mobile Power BI Security ServiceNow SharePoint Windows Office 365 Cloud More We are seeking a highly professional, customer focused VIP Support Analyst to join our International IT Service Desk team. This is a full time onsite role based in Warrington, with travel to other locations as required and possible on call support during periods of business demand. We provide travel and accommodation expenses when you are required to travel. In this highly visible and mobile role, you will support senior leadership, VIP users, and key business stakeholders, helping to strengthen IT engagement and improve the overall user experience. We are committed to diversity and welcome applications from all backgrounds. last updated 25 week of 2026

Job title: Staff AI Business Analyst Duration: 6 months Location: Cambridge Office requirements: 2 days on site Job Overview We are looking for a skilled and innovative Staff AI Business Analyst to become part of our Enterprise IT group. This position will guide business analysis efforts passionate about Artificial Intelligence (AI), Generative AI, Agentic AI, automation, and data-driven transformation projects that deliver quantifiable business impact throughout Arm. Positioned where business, technology, data, and AI converge, you will engage with senior leaders, product teams, architects, AI engineers, data scientists, and delivery groups. Together, you will explore opportunities, specify business goals, and build AI-enabled solutions. You will play a key role in aligning AI features with business aims, maintaining strong governance, and focusing on user adoption and ethical AI use. As a skilled participant in the Business Analysis community, you will promote advancements in analysis approaches for AI-supported delivery. You will support fellow Business Analysts and impact the manner in which business requirements, scenarios, and AI functions are described across the organisation. Responsibilities Take charge of planning and directing business analysis tasks for various critical initiatives, addressing any competing priorities that emerge Work at pace in a high-performing environment, collaborating with top executives and C-suite to develop priorities, drive decisions, and deliver business outcomes. Own the business and functional requirements, working closely with technical team leads and senior level collaborators to prioritise and refine backlogs based off business roadmaps Investigate business needs end-to-end, working with people around Arm to find efficient solutions and analysing the impact of change Work alongside testers to ensure full coverage of testing scenarios and support change delivery through to release Collaborate with enterprise architects and technical leads to assist in the development of solution roadmaps Knowledge of ServiceNow ticketing, workflow, and service management processes, alongside experience analysing and improving HR/People processes and employee lifecycle journeys. Required Skills and Experience Extensive experience leading projects within complex business and AI transformation programmes, capable of independently delivering results. Identify business opportunities, assess the applicability of AI solutions, and translate strategic objectives into measurable business outcomes. Experience in defining business scenarios, user journeys, and acceptance criteria to support AI-enabled solution building, validation, and implementation. Ability to work closely with senior business partners, product managers, architects, and AI engineers, to develop solutions and encourage informed decision-making. Good understanding of Artificial Intelligence processes and concepts such as Generative AI, Large Language Models (LLMs), and Human-in-the-Loop. Experience defining AI-specific requirements, operational guardrails, governance controls, and business validation approaches that support scalable AI adoption. Knowledge of data governance, privacy, security, and Responsible AI principles, including the ability to identify and handle business risks associated. Superb communication, and facilitation skills, with demonstrable experience working effectively across executive, business, and technical audiences in complex organisational environments. Desired Skills and Experience Experience delivering AI, Generative AI, or automation initiatives within a large enterprise environment. Experience working with AI platforms and technologies such as Microsoft Copilot, OpenAI, Azure AI Services, Salesforce Agentforce, ServiceNow AI, or similar solutions. Familiarity with business architecture, capability modelling, and operating model development. Experience defining AI evaluation frameworks, timely testing approaches, or AI adoption metrics. BCS Business Analysis Diploma, CBAP, AAC (Agile Analysis Certification), or equivalent qualifications. Experience working within globally distributed teams and complex collaborator environments.

Principal Accountabilities Information Security Develop, implement, and maintain information and cyber security policies, standards, and procedures Ensure alignment with recognized frameworks (ISO 27001, NIST CSF, CIS Controls) Conduct risk assessments across IT, cloud, and Operational Technology (OT) environments Support incident response planning and continuous improvement of security controls Embed secure-by-design principles into infrastructure and operational systems Data Governance Establish and maintain an enterprise data governance framework Define and enforce data classification, handling, retention, and protection standards Ensure compliance with international data protection regulations including GDPR, UK Data Protection Act, and applicable US privacy laws Promote data ownership, stewardship, and accountability across business units Support data quality, integrity, and lifecycle management Compliance & Regulatory Oversight Ensure compliance with applicable cybersecurity, data governance, and energy sector regulations Lead and support internal and external audit activities, including evidence collection and remediation tracking Maintain enterprise risk registers and compliance reporting Continuously monitor global cyber and data regulatory changes Assess impact of regulatory developments and update internal policies, standards, and procedures accordingly Ensure compliance is maintained across all regions of operation Cybersecurity Awareness & Training Design and deliver enterprise cybersecurity awareness programmes Conduct phishing simulations and risk-based awareness campaigns Tailor training for corporate and operational (OT) environments Measure effectiveness and drive continuous improvement in user behaviour Governance & Advisory Act as subject matter expert and advisor on security, governance, and compliance matters Administer and support third-party/vendor risk management programme Provide reporting and insights to leadership on security posture, regulatory changes, and risk exposure Contribute to the continuous improvement of governance, risk, and compliance (GRC) capability Member of change management board and contributor to change management process Qualifications and Experience Required Significant experience in information security, cybersecurity GRC, or IT governance roles Proven experience implementing data governance frameworks Strong understanding of international data protection and cybersecurity regulations Experience working within regulated environments Familiarity with ISO 27001, NIST, or equivalent frameworks Experience supporting audit and compliance processes Desired Experience in the energy, utilities, or critical infrastructure sector Exposure to Operational Technology (OT) environments Professional certifications (CISSP, CISM, CRISC, CISA, CDMP) Experience with GRC tools (ServiceNow GRC, RSA Archer, MetricStream) HSE Responsibilities Stop work by challenging and stopping unsafe acts and behaviours or unsafe conditions. Comply with Standard Operating Procedures defined in Responsibilities above, and company STOP WORK system. Ensure that cybersecurity considerations support safe and reliable operational environments, particularly within OT systems Competencies Risk & Compliance Expertise: Strong understanding of regulatory and governance frameworks Analytical Thinking: Ability to assess and mitigate complex risks Stakeholder Engagement: Ability to influence across technical and business teams Communication: Clear communication of technical and regulatory requirements Autonomy: Operates independently with accountability for outcomes Continuous Improvement: Proactively adapts to changing regulatory and threat landscapes Any Other Information This is a senior individual contributor role with no direct reports The role operates across multiple jurisdictions with varying regulatory requirements