Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Internal Job InformationLocation: UKGlobal Grade: D1 / C2About the job you're consideringOrganisations are increasingly using ServiceNow not just as a workflow platform, but as a strategic enabler of enterprise wide transformation across IT, operations, employee and customer experience. The challenge beyond implementation, is understanding where to strategically invest, how to scale and realise measurable business value. Within Capgemini's Cloud Infrastructure Services (CIS) Projects & Consulting Advisory team, we support our clients in shaping ServiceNow and Enterprise Service Management (ESM) strategies that deliver tangible outcomes. Our work spans early stage assessments and platform strategy through to operating model design and mobilisation of transformation programmes.We are seeking Manager and Senior Manager level consultants who combine strong advisory capability with ServiceNow and ESM experience, alongside a track record across consulting, pre sales and delivery. You will support and lead client engagements, contribute to go to market activity and help clients translate platform ambition into practical, value led outcomes. This role suits individuals who are credible with stakeholders, commercially aware and comfortable working across advisory, business development and delivery contexts.This role requires someone who can:Deliver and support short, high impact advisory engagements (e.g. assessments, roadmap definition, operating model design)Engage confidently with client stakeholders, contributing to discussions and building trusted relationshipsTranslate business priorities into ServiceNow enabled transformation approaches and practical next stepsWork across the lifecycle from early stage advisory through to delivery mobilisation and oversightIdentify opportunities to extend advisory work into broader transformation and delivery engagementsSupport the development of go to market propositions in ServiceNow and ESMContribute to client proposals, bids and credentialsEngage proactively with clients and internal teams to support pipeline developmentProduce clear, client ready outputs that articulate insight, options and recommendationsCollaborate effectively with delivery teams, architects and SMEs across CapgeminiHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your RoleAs a Manager or Senior Manager in the CIS Projects & Consulting Advisory team, you will:Deliver ServiceNow and ESM advisory engagements, supporting clients in understanding challenges, options and prioritiesWork with senior stakeholders, contributing insight and helping shape directionSupport the definition of engagement scope, approach and outputs, ensuring work is outcome focused and commercially soundHelp bridge the transition from advisory into larger transformation and delivery programmesContribute to business development activity, including proposals, client discussions and proposition developmentSupport thought leadership, market insights and internal capability development in ServiceNow and ESMMentor and support junior consultants as part of growing the advisory capabilityThe scope of responsibility will vary by grade, with Senior Managers taking greater accountability for engagement leadership, client relationships and go to market contributionYour Skills and ExperienceYou will bring strong consulting foundations alongside credible ServiceNow and ESM expertise and commercial experience.Core experience:Experience in a consulting or advisory role at Manager or Senior Manager levelProven ability to deliver or support front end consulting engagements from discovery through to recommendationsExperience working across both advisory and delivery contextsExposure to business development activity such as proposals, bids or client engagementServiceNow and ESM capability (strong experience across some of these areas):ServiceNow strategy, roadmap development and platform adoptionEnterprise service management (ESM) and workflow driven transformationTarget operating model design aligned to ServiceNow capabilityServiceNow architecture and platform design (advisory led, not purely implementation)Experience across key modules such as ITSM, ITOM, NowAssist, HRSD, CSM or industry workflowsUnderstanding of how automation and AI (including GenAI and agent driven workflows) can enhance service management, drive efficiency and improve experienceConsulting and commercial skills:Strong communication and stakeholder engagement skillsAbility to structure and communicate complex ideas clearlyCommercial awareness and an interest in shaping propositions and growing client relationshipsAbility to operate across different industries and client contexts/stakeholdersMindset:Curious, proactive and comfortable working across different challenges and environmentsInterested in combining advisory, delivery and business developmentCollaborative and comfortable working within multi disciplinary teamsMotivated to continuously develop skills across ServiceNow, AI and broader technology trendsWe are a disability confident employerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
17/07/2026
Full time
Internal Job InformationLocation: UKGlobal Grade: D1 / C2About the job you're consideringOrganisations are increasingly using ServiceNow not just as a workflow platform, but as a strategic enabler of enterprise wide transformation across IT, operations, employee and customer experience. The challenge beyond implementation, is understanding where to strategically invest, how to scale and realise measurable business value. Within Capgemini's Cloud Infrastructure Services (CIS) Projects & Consulting Advisory team, we support our clients in shaping ServiceNow and Enterprise Service Management (ESM) strategies that deliver tangible outcomes. Our work spans early stage assessments and platform strategy through to operating model design and mobilisation of transformation programmes.We are seeking Manager and Senior Manager level consultants who combine strong advisory capability with ServiceNow and ESM experience, alongside a track record across consulting, pre sales and delivery. You will support and lead client engagements, contribute to go to market activity and help clients translate platform ambition into practical, value led outcomes. This role suits individuals who are credible with stakeholders, commercially aware and comfortable working across advisory, business development and delivery contexts.This role requires someone who can:Deliver and support short, high impact advisory engagements (e.g. assessments, roadmap definition, operating model design)Engage confidently with client stakeholders, contributing to discussions and building trusted relationshipsTranslate business priorities into ServiceNow enabled transformation approaches and practical next stepsWork across the lifecycle from early stage advisory through to delivery mobilisation and oversightIdentify opportunities to extend advisory work into broader transformation and delivery engagementsSupport the development of go to market propositions in ServiceNow and ESMContribute to client proposals, bids and credentialsEngage proactively with clients and internal teams to support pipeline developmentProduce clear, client ready outputs that articulate insight, options and recommendationsCollaborate effectively with delivery teams, architects and SMEs across CapgeminiHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your RoleAs a Manager or Senior Manager in the CIS Projects & Consulting Advisory team, you will:Deliver ServiceNow and ESM advisory engagements, supporting clients in understanding challenges, options and prioritiesWork with senior stakeholders, contributing insight and helping shape directionSupport the definition of engagement scope, approach and outputs, ensuring work is outcome focused and commercially soundHelp bridge the transition from advisory into larger transformation and delivery programmesContribute to business development activity, including proposals, client discussions and proposition developmentSupport thought leadership, market insights and internal capability development in ServiceNow and ESMMentor and support junior consultants as part of growing the advisory capabilityThe scope of responsibility will vary by grade, with Senior Managers taking greater accountability for engagement leadership, client relationships and go to market contributionYour Skills and ExperienceYou will bring strong consulting foundations alongside credible ServiceNow and ESM expertise and commercial experience.Core experience:Experience in a consulting or advisory role at Manager or Senior Manager levelProven ability to deliver or support front end consulting engagements from discovery through to recommendationsExperience working across both advisory and delivery contextsExposure to business development activity such as proposals, bids or client engagementServiceNow and ESM capability (strong experience across some of these areas):ServiceNow strategy, roadmap development and platform adoptionEnterprise service management (ESM) and workflow driven transformationTarget operating model design aligned to ServiceNow capabilityServiceNow architecture and platform design (advisory led, not purely implementation)Experience across key modules such as ITSM, ITOM, NowAssist, HRSD, CSM or industry workflowsUnderstanding of how automation and AI (including GenAI and agent driven workflows) can enhance service management, drive efficiency and improve experienceConsulting and commercial skills:Strong communication and stakeholder engagement skillsAbility to structure and communicate complex ideas clearlyCommercial awareness and an interest in shaping propositions and growing client relationshipsAbility to operate across different industries and client contexts/stakeholdersMindset:Curious, proactive and comfortable working across different challenges and environmentsInterested in combining advisory, delivery and business developmentCollaborative and comfortable working within multi disciplinary teamsMotivated to continuously develop skills across ServiceNow, AI and broader technology trendsWe are a disability confident employerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
# ServiceNow DeveloperBirmingham, Bristol, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 400806-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand. Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process. Make it real - what does it mean for you? You will reimagine what's possible: creating value for the world's leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You'll be joining a professional community ofexperts, who have got your back and will support you, every step of the way. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what's possible. It's why, together,we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
10/07/2026
Full time
# ServiceNow DeveloperBirmingham, Bristol, London, Manchester, Newcastle Bank House, WokingApply for this job Permanent Experienced Professionals SaaS Solutions ID 400806-en\_GBChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About the job you're considering The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience's (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience.You will work under the guidance of senior consultants and architects to contribute to the development ofworkflow applications, integrations, and user experiences that drive operational efficiency and usersatisfaction. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your Role As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to: Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist,Gen-AI and Workflow Data Fabric. Utilising ServiceNow's Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes. Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflowsthat meet evolving customer demand. Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, andIntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme.As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.Please opt in during the application process. Your Security Clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdomfor the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility suchas, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about yourcitizenship in the application process. Make it real - what does it mean for you? You will reimagine what's possible: creating value for the world's leading organisations throughtechnology to build a sustainable, more inclusive future. You will work with a range of clients all with aunique set of business, technological and societal ambitions, which will make a real impact across theUK. You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration fromyour teammates as you unlock value in everything you do. You'll be joining a professional community ofexperts, who have got your back and will support you, every step of the way. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When youjoin Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneursand industry experts. We find new ways technology can help us reimagine what's possible. It's why, together,we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain theexperiences and connections you need to shape your future. By learning from each other every day, sharingknowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills tohelp our clients leverage technology to innovate and grow their business. So, it might not always be easy, butmaking the world a better place rarely is.Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real
