Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
26/07/2026
Full time
Solution Architect Location: UK - Mobile England Job-ID: 218785 Contract type: Standard Business Unit: ServiceNow Overview Join Computacenter's ServiceNow Centre of Excellence as a ServiceNow Solution Consultant, where you'll help customers shape their ServiceNow strategy and unlock the full value of the Now Platform. In this customer-facing role, you'll work across both Managed Services and Professional Services opportunities, translating customer needs into compelling, business-focused solutions. You'll bring ServiceNow capabilities to life through discovery, demonstrations and solution storytelling, helping organisations solve real challenges and achieve measurable outcomes. You'll collaborate closely with Sales, bid teams and delivery specialists, supporting opportunities from early engagement through to project initiation and ensuring a consistent, high-quality pre sales approach. Why join us / what success looks like This is an opportunity to play a visible role in a growing ServiceNow practice, working with enterprise customers, senior stakeholders and specialist colleagues to shape solutions that create measurable business value. Success means helping customers understand the value of the Now Platform and translating their priorities into clear, credible and commercially compelling ServiceNow solutions. Success means strengthening Computacenter's pre sales capability by improving the quality of discovery, demonstrations, bid responses and early solution shaping. Success means building trusted relationships across customers, ServiceNow, Sales, Managed Services and Professional Services teams to support growth and successful project initiation. What you'll do Support sales and bid teams in qualifying customer ServiceNow needs, shaping winning responses across Managed Services and Professional Services opportunities, and drawing on ServiceNow Centre of Excellence expertise where required. Contribute to Requests for Information and Proposals, ensuring ServiceNow responses align with Computacenter standards and support the customer's ServiceNow strategy. Engage our global customers to identify opportunities for innovation, efficiency and improved customer experience using the ServiceNow platform, both during bids and in life contracts. Deliver standard and tailored ServiceNow demonstrations for prospects and existing customers, including demo scripts and scenarios that reflect current product developments, releases and solution offerings. Collaborate with stakeholders, virtual teams and ServiceNow Centre of Excellence consultants to share knowledge, best practice and practical delivery insight. Understand the business and technical challenges addressed by ServiceNow solutions, including relevant regulations, business drivers, evolving customer needs and security considerations. Share Computacenter's practical experiences in delivering ServiceNow with prospects and existing customers to demonstrate our credibility and expertise. Work with ServiceNow partner pre sales teams to maintain consistency of solution consulting approaches, market insight and delivery methods. What you'll need Experience working with ServiceNow in a pre sales or solution consulting environment, acting as a trusted advisor to customers. Strong knowledge of IT Service Management and wider ServiceNow capabilities, processes and best practice, with the ability to show how ServiceNow supports customer objectives. Ability to bring ServiceNow solutions to life through customer conversations, demonstrations, discovery activity and clear articulation of business value. Excellent team working skills, with the ability to collaborate across virtual teams to develop the right customer solution. Excellent problem solving skills and logical thinking ability, with superior verbal and written communication and presentation skills, including facilitation skills. Experience in problem diagnosis, solution development, client communication, decision facilitation, documentation and stakeholder management. High degree of technical expertise and practical understanding of ServiceNow based solutions. Able to demonstrate Computacenter's 'Winning Together' Values in how they approach work. Confident, engaging and credible in customer facing situations. Able to manage your own workload and comfortable working independently or as part of a wider team. Capable of managing customer and stakeholder expectations in complex pre sales environments. Willingness to travel within the UK and overseas. Additional desirable skills Experience delivering ServiceNow pre sales activity as part of broader customer solutions. ITIL Foundation, Intermediate or Expert Certifications. Pre sales experience beyond ITSM, including capabilities such as ITAM, ITOM, IRM and HRSD as examples. Experience with ServiceNow Customer Workflows and Employee Workflows. Experience of delivering ServiceNow pre sales solutions alongside complementary technology, vendors and integrations. Enterprise Architecture (Strategy, Planning, Standards) applied in a pre sales environment. Experience of other IT Service Management toolsets and complementary technologies. The ability to conversate in additional languages such as German and French. About us Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures. We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance. Interested in joining a company with a strong sense of community?
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM Consulting UK FutureNow seeks an experienced ServiceNow Developer to deliver secure ServiceNow solutions for public sector and defence clients. You will focus on development, configuration, and advisory services, ensuring robust ITSM/ITOM implementations and strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes.
22/07/2026
Full time
IBM Consulting UK FutureNow seeks an experienced ServiceNow Developer to deliver secure ServiceNow solutions for public sector and defence clients. You will focus on development, configuration, and advisory services, ensuring robust ITSM/ITOM implementations and strong stakeholder collaboration. You will lead design, automation, and integration efforts while maintaining governance and security in sensitive environments, contributing to optimal IT service management outcomes.
Internal Job InformationLocation: UKGlobal Grade: D1 / C2About the job you're consideringOrganisations are increasingly using ServiceNow not just as a workflow platform, but as a strategic enabler of enterprise wide transformation across IT, operations, employee and customer experience. The challenge beyond implementation, is understanding where to strategically invest, how to scale and realise measurable business value. Within Capgemini's Cloud Infrastructure Services (CIS) Projects & Consulting Advisory team, we support our clients in shaping ServiceNow and Enterprise Service Management (ESM) strategies that deliver tangible outcomes. Our work spans early stage assessments and platform strategy through to operating model design and mobilisation of transformation programmes.We are seeking Manager and Senior Manager level consultants who combine strong advisory capability with ServiceNow and ESM experience, alongside a track record across consulting, pre sales and delivery. You will support and lead client engagements, contribute to go to market activity and help clients translate platform ambition into practical, value led outcomes. This role suits individuals who are credible with stakeholders, commercially aware and comfortable working across advisory, business development and delivery contexts.This role requires someone who can:Deliver and support short, high impact advisory engagements (e.g. assessments, roadmap definition, operating model design)Engage confidently with client stakeholders, contributing to discussions and building trusted relationshipsTranslate business priorities into ServiceNow enabled transformation approaches and practical next stepsWork across the lifecycle from early stage advisory through to delivery mobilisation and oversightIdentify opportunities to extend advisory work into broader transformation and delivery engagementsSupport the development of go to market propositions in ServiceNow and ESMContribute to client proposals, bids and credentialsEngage proactively with clients and internal teams to support pipeline developmentProduce clear, client ready outputs that articulate insight, options and recommendationsCollaborate effectively with delivery teams, architects and SMEs across CapgeminiHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your RoleAs a Manager or Senior Manager in the CIS Projects & Consulting Advisory team, you will:Deliver ServiceNow and ESM advisory engagements, supporting clients in understanding challenges, options and prioritiesWork with senior stakeholders, contributing insight and helping shape directionSupport the definition of engagement scope, approach and outputs, ensuring work is outcome focused and commercially soundHelp bridge the transition from advisory into larger transformation and delivery programmesContribute to business development activity, including proposals, client discussions and proposition developmentSupport thought leadership, market insights and internal capability development in ServiceNow and ESMMentor and support junior consultants as part of growing the advisory capabilityThe scope of responsibility will vary by grade, with Senior Managers taking greater accountability for engagement leadership, client relationships and go to market contributionYour Skills and ExperienceYou will bring strong consulting foundations alongside credible ServiceNow and ESM expertise and commercial experience.Core experience:Experience in a consulting or advisory role at Manager or Senior Manager levelProven ability to deliver or support front end consulting engagements from discovery through to recommendationsExperience working across both advisory and delivery contextsExposure to business development activity such as proposals, bids or client engagementServiceNow and ESM capability (strong experience across some of these areas):ServiceNow strategy, roadmap development and platform adoptionEnterprise service management (ESM) and workflow driven transformationTarget operating model design aligned to ServiceNow capabilityServiceNow architecture and platform design (advisory led, not purely implementation)Experience across key modules such as ITSM, ITOM, NowAssist, HRSD, CSM or industry workflowsUnderstanding of how automation and AI (including GenAI and agent driven workflows) can enhance service management, drive efficiency and improve experienceConsulting and commercial skills:Strong communication and stakeholder engagement skillsAbility to structure and communicate complex ideas clearlyCommercial awareness and an interest in shaping propositions and growing client relationshipsAbility to operate across different industries and client contexts/stakeholdersMindset:Curious, proactive and comfortable working across different challenges and environmentsInterested in combining advisory, delivery and business developmentCollaborative and comfortable working within multi disciplinary teamsMotivated to continuously develop skills across ServiceNow, AI and broader technology trendsWe are a disability confident employerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
17/07/2026
Full time
Internal Job InformationLocation: UKGlobal Grade: D1 / C2About the job you're consideringOrganisations are increasingly using ServiceNow not just as a workflow platform, but as a strategic enabler of enterprise wide transformation across IT, operations, employee and customer experience. The challenge beyond implementation, is understanding where to strategically invest, how to scale and realise measurable business value. Within Capgemini's Cloud Infrastructure Services (CIS) Projects & Consulting Advisory team, we support our clients in shaping ServiceNow and Enterprise Service Management (ESM) strategies that deliver tangible outcomes. Our work spans early stage assessments and platform strategy through to operating model design and mobilisation of transformation programmes.We are seeking Manager and Senior Manager level consultants who combine strong advisory capability with ServiceNow and ESM experience, alongside a track record across consulting, pre sales and delivery. You will support and lead client engagements, contribute to go to market activity and help clients translate platform ambition into practical, value led outcomes. This role suits individuals who are credible with stakeholders, commercially aware and comfortable working across advisory, business development and delivery contexts.This role requires someone who can:Deliver and support short, high impact advisory engagements (e.g. assessments, roadmap definition, operating model design)Engage confidently with client stakeholders, contributing to discussions and building trusted relationshipsTranslate business priorities into ServiceNow enabled transformation approaches and practical next stepsWork across the lifecycle from early stage advisory through to delivery mobilisation and oversightIdentify opportunities to extend advisory work into broader transformation and delivery engagementsSupport the development of go to market propositions in ServiceNow and ESMContribute to client proposals, bids and credentialsEngage proactively with clients and internal teams to support pipeline developmentProduce clear, client ready outputs that articulate insight, options and recommendationsCollaborate effectively with delivery teams, architects and SMEs across CapgeminiHybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your RoleAs a Manager or Senior Manager in the CIS Projects & Consulting Advisory team, you will:Deliver ServiceNow and ESM advisory engagements, supporting clients in understanding challenges, options and prioritiesWork with senior stakeholders, contributing insight and helping shape directionSupport the definition of engagement scope, approach and outputs, ensuring work is outcome focused and commercially soundHelp bridge the transition from advisory into larger transformation and delivery programmesContribute to business development activity, including proposals, client discussions and proposition developmentSupport thought leadership, market insights and internal capability development in ServiceNow and ESMMentor and support junior consultants as part of growing the advisory capabilityThe scope of responsibility will vary by grade, with Senior Managers taking greater accountability for engagement leadership, client relationships and go to market contributionYour Skills and ExperienceYou will bring strong consulting foundations alongside credible ServiceNow and ESM expertise and commercial experience.Core experience:Experience in a consulting or advisory role at Manager or Senior Manager levelProven ability to deliver or support front end consulting engagements from discovery through to recommendationsExperience working across both advisory and delivery contextsExposure to business development activity such as proposals, bids or client engagementServiceNow and ESM capability (strong experience across some of these areas):ServiceNow strategy, roadmap development and platform adoptionEnterprise service management (ESM) and workflow driven transformationTarget operating model design aligned to ServiceNow capabilityServiceNow architecture and platform design (advisory led, not purely implementation)Experience across key modules such as ITSM, ITOM, NowAssist, HRSD, CSM or industry workflowsUnderstanding of how automation and AI (including GenAI and agent driven workflows) can enhance service management, drive efficiency and improve experienceConsulting and commercial skills:Strong communication and stakeholder engagement skillsAbility to structure and communicate complex ideas clearlyCommercial awareness and an interest in shaping propositions and growing client relationshipsAbility to operate across different industries and client contexts/stakeholdersMindset:Curious, proactive and comfortable working across different challenges and environmentsInterested in combining advisory, delivery and business developmentCollaborative and comfortable working within multi disciplinary teamsMotivated to continuously develop skills across ServiceNow, AI and broader technology trendsWe are a disability confident employerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.Make it real
Who We Are Looking ForState Street Global Technology Services (GTS) is seeking an experienced Business Technology Risk Advisor - Vice President to support leadership in identifying, assessing, and mitigating technology risk. The ideal candidate will have a strong understanding of industry methodologies for evaluating and improving processes, tools, and data frameworks, with relevant technology experience. This individual will contribute to reviewing procedures and implementing improvements, demonstrating effective leadership and collaboration skills to deliver results.Why This Role MattersOur technology division, Global Technology Services (GTS), is a key enabler for State Street, supporting our business with essential data and insights. As we drive digital transformation through technologies like cloud computing, artificial intelligence, automation, and advanced data management, we need talented professionals to help us manage risk and deliver innovative solutions. The First Line Risk and Control (FLRC) function partners with technology business lines and CIOs, acting as an independent advisor within the first line of defense. This role is part of the global FLRC team. Join us if you are a risk manager eager to expand your technical skills, address real-world challenges, and make a meaningful impact in the industry.Organizational Structure & ReportingEach major technology function is supported by a Business Technology Risk Advisor - Managing Director (MD), who is directly aligned to a specific CIO function. The MD-level advisor acts as the senior risk partner for their respective CIO area, providing strategic oversight and guidance on risk management activities. The Vice President (VP) roles will report into one of these MD-level Business Technology Risk Advisors. As a VP, you will work closely with your aligned MD and CIO function, ensuring that risk management practices are consistently applied and that business objectives are supported by robust risk controls.What you will be responsible forSupport the development and implementation of process enhancements aligned with business objectivesOwn regulatory remediations within the area supported; support SME's with closure documents and approach to closure.Assist in planning and executing projects aimed at risk reductionApply re-engineering techniques to improve process efficiency, product quality, and data governanceCollaborate on metrics development and use data to drive performance improvementsPartner with second and third lines of defence to ensure alignment with risk management and control goalsImplement and oversee data management and governance frameworks to ensure data quality, integrity, and complianceCore CompetenciesSolid expertise in risk managementAbility to partner with Technology leaders as a trusted advisorExperience in process optimization initiativesUnderstanding of regulatory remediationStrong verbal and written communication skillsAbility to operate effectively in a dynamic, fast-paced environmentCritical thinking, problem-solving, and decision-making skills to anticipate business, regulatory, and technological risk exposuresAbility to articulate risk and control considerations to managementStrong execution and program management skillsCollaborative approach with the ability to engage multiple stakeholdersCompetence in managing tasks through effective prioritizationAbility to assess and mitigate risks associated with enterprise data assets, including data privacy, integrity, and compliance with internal and external standardsWhat we valueThese skills will help you succeed in this roleUnderstanding of SDLC methodologies including Agile, Waterfall, and DevOpsExperience in managing and mitigating risks throughout the SDLCAbility to conduct risk assessments and audits during SDLC phasesKnowledge of network architecture and infrastructure componentsExperience with cloud platforms such as AWS, Azure, or Google CloudAbility to identify and address infrastructure security and performance risksUnderstanding of cybersecurity principles and practicesExperience with risk management tools and softwareAnalytical skills to interpret technical and data-related information and recognize potential risksExperience supporting Operational Resilience Remediation and oversightExperience with data management and governance frameworks including implementation of data quality controls, metadata management, and data lifecycle policiesEmerging Technology RiskDemonstrated understanding of emerging risks associated with generative AI (Gen AI) and agentic AI, including:Awareness of potential threats such as data leakage, model bias, autonomous decision-making, and regulatory compliance challengesAbility to assess, monitor, and advise on controls for AI-driven systems and processesStaying current with industry trends, frameworks, and best practices for managing AI-related and data-related risksUnderstanding of data frameworks in the context of AI and cloud technologies, ensuring robust data governance and risk controls for advanced analytics and machine learning initiativesPreferred Risk / Technology Management ToolsieRSA ArcherServiceNow ITSMTechnology Risk FrameworksKnowledge of COBIT for IT governance and managementFamiliarity with NIST frameworks for cybersecurity and risk managementUnderstanding of ITIL for IT service management and risk mitigationExperience with data management and governance frameworks.Education & Preferred QualificationsBachelor's degree in Computer Science, Information Technology, IT Security, Risk Management, or related discipline requiredAdvanced degree preferredMinimum of 10 years' experience in risk management, auditing standards, and best practices, with at least 5 years in a leadership or advisory capacityAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
06/07/2026
Full time
Who We Are Looking ForState Street Global Technology Services (GTS) is seeking an experienced Business Technology Risk Advisor - Vice President to support leadership in identifying, assessing, and mitigating technology risk. The ideal candidate will have a strong understanding of industry methodologies for evaluating and improving processes, tools, and data frameworks, with relevant technology experience. This individual will contribute to reviewing procedures and implementing improvements, demonstrating effective leadership and collaboration skills to deliver results.Why This Role MattersOur technology division, Global Technology Services (GTS), is a key enabler for State Street, supporting our business with essential data and insights. As we drive digital transformation through technologies like cloud computing, artificial intelligence, automation, and advanced data management, we need talented professionals to help us manage risk and deliver innovative solutions. The First Line Risk and Control (FLRC) function partners with technology business lines and CIOs, acting as an independent advisor within the first line of defense. This role is part of the global FLRC team. Join us if you are a risk manager eager to expand your technical skills, address real-world challenges, and make a meaningful impact in the industry.Organizational Structure & ReportingEach major technology function is supported by a Business Technology Risk Advisor - Managing Director (MD), who is directly aligned to a specific CIO function. The MD-level advisor acts as the senior risk partner for their respective CIO area, providing strategic oversight and guidance on risk management activities. The Vice President (VP) roles will report into one of these MD-level Business Technology Risk Advisors. As a VP, you will work closely with your aligned MD and CIO function, ensuring that risk management practices are consistently applied and that business objectives are supported by robust risk controls.What you will be responsible forSupport the development and implementation of process enhancements aligned with business objectivesOwn regulatory remediations within the area supported; support SME's with closure documents and approach to closure.Assist in planning and executing projects aimed at risk reductionApply re-engineering techniques to improve process efficiency, product quality, and data governanceCollaborate on metrics development and use data to drive performance improvementsPartner with second and third lines of defence to ensure alignment with risk management and control goalsImplement and oversee data management and governance frameworks to ensure data quality, integrity, and complianceCore CompetenciesSolid expertise in risk managementAbility to partner with Technology leaders as a trusted advisorExperience in process optimization initiativesUnderstanding of regulatory remediationStrong verbal and written communication skillsAbility to operate effectively in a dynamic, fast-paced environmentCritical thinking, problem-solving, and decision-making skills to anticipate business, regulatory, and technological risk exposuresAbility to articulate risk and control considerations to managementStrong execution and program management skillsCollaborative approach with the ability to engage multiple stakeholdersCompetence in managing tasks through effective prioritizationAbility to assess and mitigate risks associated with enterprise data assets, including data privacy, integrity, and compliance with internal and external standardsWhat we valueThese skills will help you succeed in this roleUnderstanding of SDLC methodologies including Agile, Waterfall, and DevOpsExperience in managing and mitigating risks throughout the SDLCAbility to conduct risk assessments and audits during SDLC phasesKnowledge of network architecture and infrastructure componentsExperience with cloud platforms such as AWS, Azure, or Google CloudAbility to identify and address infrastructure security and performance risksUnderstanding of cybersecurity principles and practicesExperience with risk management tools and softwareAnalytical skills to interpret technical and data-related information and recognize potential risksExperience supporting Operational Resilience Remediation and oversightExperience with data management and governance frameworks including implementation of data quality controls, metadata management, and data lifecycle policiesEmerging Technology RiskDemonstrated understanding of emerging risks associated with generative AI (Gen AI) and agentic AI, including:Awareness of potential threats such as data leakage, model bias, autonomous decision-making, and regulatory compliance challengesAbility to assess, monitor, and advise on controls for AI-driven systems and processesStaying current with industry trends, frameworks, and best practices for managing AI-related and data-related risksUnderstanding of data frameworks in the context of AI and cloud technologies, ensuring robust data governance and risk controls for advanced analytics and machine learning initiativesPreferred Risk / Technology Management ToolsieRSA ArcherServiceNow ITSMTechnology Risk FrameworksKnowledge of COBIT for IT governance and managementFamiliarity with NIST frameworks for cybersecurity and risk managementUnderstanding of ITIL for IT service management and risk mitigationExperience with data management and governance frameworks.Education & Preferred QualificationsBachelor's degree in Computer Science, Information Technology, IT Security, Risk Management, or related discipline requiredAdvanced degree preferredMinimum of 10 years' experience in risk management, auditing standards, and best practices, with at least 5 years in a leadership or advisory capacityAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at our CEO Statement
