IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently and effectively. You'll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft Office. Experience with Cisco telephony systems. Proficient in troubleshooting hardware (desktops, laptops, printers, MFDs). Familiarity with Active Directory, desktop group policies, and scripting (PowerShell, VBScript). Excellent communication skills with the ability to explain technical concepts clearly. Strong customer service orientation and ability to work under pressure. Organised, detail-oriented, and methodical in approach. Understanding of GDPR best practices. Flexible and enthusiastic about learning and implementing new technologies. If you have the relevant experience for this role, please apply using the link provided.
22/10/2025
Full time
IT Senior Service Desk AnalystLocation: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently and effectively. You'll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft Office. Experience with Cisco telephony systems. Proficient in troubleshooting hardware (desktops, laptops, printers, MFDs). Familiarity with Active Directory, desktop group policies, and scripting (PowerShell, VBScript). Excellent communication skills with the ability to explain technical concepts clearly. Strong customer service orientation and ability to work under pressure. Organised, detail-oriented, and methodical in approach. Understanding of GDPR best practices. Flexible and enthusiastic about learning and implementing new technologies. If you have the relevant experience for this role, please apply using the link provided.
Role: Service Desk Analyst (Level 2 Support) Location: Marlborough, Wiltshire - Full-time, On-site Salary: Up to £35,000 DOE Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies . This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery. What you'll do Deliver Level 2 technical support across Microsoft 365 and Azure environments Troubleshoot user and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You'll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack. What we're looking for Proven Level 2 IT support experience (MSP background desirable) Strong understanding of Microsoft 365 administration and Azure AD Knowledge of Windows Server, networking, and virtualisation fundamentals Experience with endpoint management and device security Excellent troubleshooting and communication skills A proactive, customer-focused approach and passion for continuous learning The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service. Why join? Up to £35,000 DOE with clear progression opportunities Full training and support towards certifications On-site, collaborative team culture Great benefits and a genuine focus on employee development Apply now to join a growing IT team supporting modern, cloud-first environments.
22/10/2025
Full time
Role: Service Desk Analyst (Level 2 Support) Location: Marlborough, Wiltshire - Full-time, On-site Salary: Up to £35,000 DOE Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies . This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery. What you'll do Deliver Level 2 technical support across Microsoft 365 and Azure environments Troubleshoot user and system issues across desktop, network, and cloud platforms Manage escalations, ensuring timely and professional resolution Support hardware and software rollouts, migrations, and upgrades Maintain accurate documentation and follow ITIL-aligned processes Liaise with vendors and internal teams to ensure smooth service delivery You'll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack. What we're looking for Proven Level 2 IT support experience (MSP background desirable) Strong understanding of Microsoft 365 administration and Azure AD Knowledge of Windows Server, networking, and virtualisation fundamentals Experience with endpoint management and device security Excellent troubleshooting and communication skills A proactive, customer-focused approach and passion for continuous learning The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service. Why join? Up to £35,000 DOE with clear progression opportunities Full training and support towards certifications On-site, collaborative team culture Great benefits and a genuine focus on employee development Apply now to join a growing IT team supporting modern, cloud-first environments.
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!
22/10/2025
Full time
Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer Based in Manchester- Mon Fri Hybrid role, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer would ideally have previously contributed to Knowledge Banks (KB s) and acted as a Senior member in a technical capacity and used to setting good standards! Can you add value to a team? Apply now we are waiting to invest in your career!
IT Support Analyst -1st Line Support Crica 25,000 - 30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today!
22/10/2025
Full time
IT Support Analyst -1st Line Support Crica 25,000 - 30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today!
Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you'll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You'll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday. Salary £36,000 - £45,000 + Bonus
22/10/2025
Full time
Our client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, you'll be the heartbeat of IT support operations. Overseeing the day-to-day running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. You'll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk team to deliver excellent client service. Being line manager to service desk analysts Providing guidance on escalated issues and managing client concerns effectively. Overseeing the allocation, monitoring and closure of support tickets. Ensuring SLAs and KPIs are met and reporting performance to senior leadership. Analysing service desk data to identify trends and drive improvement. Ensuring customer satisfaction. Ensuring that required training, development, and certification within the team is delivered. Maintaining a positive team culture that balances performance, collaboration, and growth. Supporting the wider business in developing and expanding service offerings. Developing/maintaining processes in line with ITIL and ISO requirements, and ensuring compliance As a successful candidate, key skills and preferred experience : Previous experience managing or leading a service desk or IT support team. Experience of service ticketing systems - Dynamics and Service Now would be beneficial. Excellent communication skills, both verbal and written. Ability to manage client escalations professionally and calmly. Background in implementing service improvements and best practice. Experience of monitoring and reporting on SLAs and KPIs. Strong organisational skills with attention to detail. Able to balance leadership responsibilities with occasional hands-on support. Problem-solving mindset with a focus on outcomes. This is a great opportunity to work for a dynamic and rapidly expanding company that encourages growth and career progression. In return the company offers an excellent remuneration package plus bonuses, up to 25 days holiday. Salary £36,000 - £45,000 + Bonus
IT Senior Service Desk Analyst Location: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently and effectively. You'll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft Office. Experience with Cisco telephony systems. Proficient in troubleshooting hardware (desktops, laptops, printers, MFDs). Familiarity with Active Directory, desktop group policies, and Scripting (PowerShell, VBScript). Excellent communication skills with the ability to explain technical concepts clearly. Strong customer service orientation and ability to work under pressure. Organised, detail-oriented, and methodical in approach. Understanding of GDPR best practices. Flexible and enthusiastic about learning and implementing new technologies. If you have the relevant experience for this role, please apply using the link provided.
22/10/2025
Full time
IT Senior Service Desk Analyst Location: Colchester (Office-based) £25,500 REED Technology are looking for a proactive and technically skilled Senior Service Desk Analyst to join a fast-paced IT team supporting a nationwide network. This role is ideal for someone who thrives in a customer-focused environment, enjoys mentoring others, and is passionate about resolving technical issues efficiently and effectively. You'll play a key role in managing escalated support queries, coaching 1st Line Analysts, and contributing to the continuous improvement of IT services. This is a hands-on role with leadership responsibilities, offering the opportunity to make a real impact on service delivery. Key Responsibilities Deliver 2nd Line IT and Telecoms support across the organisation, ensuring SLA compliance. Mentor and coach 1st Line Service Desk team members, supporting their development and maintaining training records. Lead by example in call handling, ticket resolution, and service desk operations. Analyse trends in recurring issues and implement long-term solutions. Provide 1st Line support coverage during staff shortages or peak demand. Manage escalated tickets from internal teams and external vendors. Assist with reporting, project delivery, and administrative tasks. Support and improve the ITSM platform (SysAid). Deliver desktop support including rebuilds, upgrades, migrations, and performance tuning. Key Skills & Experience Strong working knowledge of Windows, macOS, iOS, Android, and Microsoft Office. Experience with Cisco telephony systems. Proficient in troubleshooting hardware (desktops, laptops, printers, MFDs). Familiarity with Active Directory, desktop group policies, and Scripting (PowerShell, VBScript). Excellent communication skills with the ability to explain technical concepts clearly. Strong customer service orientation and ability to work under pressure. Organised, detail-oriented, and methodical in approach. Understanding of GDPR best practices. Flexible and enthusiastic about learning and implementing new technologies. If you have the relevant experience for this role, please apply using the link provided.
IT Support Analyst -1st Line Support Crica £25,000 - £30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today!
22/10/2025
Full time
IT Support Analyst -1st Line Support Crica £25,000 - £30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT Support Analyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or third-party providers What You'll Need: Solid understanding of IT systems and troubleshooting Experience supporting Windows OS and basic networking Strong communication and problem-solving skills A professional, organised, and adaptable approach If this role sounds of interest, please apply today!
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB - Office Based Role Salary:£28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
20/10/2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You'll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected - all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB - Office Based Role Salary:£28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You'll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We're Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
17/10/2025
Full time
Service Desk Analyst / 1st line IT Support (Cloud) Hybrid role based near Leeds- Mon Fri great opportunities to learn more Cloud technologies! As Service Desk Analyst / 1st line IT Support (Cloud) you should have some of the following skills: Previous experience within a Service Desk environment , where you ve been responsible for logging and closing tickets, with an understanding of KPI s, SLA s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst / 1st line IT Support (Cloud) will get the opportunity to receive training from highly experienced senior Cloud Engineers. As Service Desk Analyst / 1st line IT Support (Cloud) , you will need to have strong and logical troubleshooting / diagnostic s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any Service Desk Analyst / 1st line IT Support (Cloud) who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
17/10/2025
Full time
IT Support Technician Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected all while developing your IT skills in a fast-moving tech environment. Location: Nottingham- NG15 0EB Salary: £28,000-£30,000 per annum circa Type: Full-time, Permanent About OSCA Technology We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham , our team is passionate about making vehicle diagnostics smarter, faster, and more connected. What You ll Be Doing Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools ). Purchasing tool tickets and subscriptions, with support from senior team members . Troubleshooting issues with diagnostic tools and vehicle connections . Managing updates and maintenance for diagnostic tools and local IT infrastructure . Testing and investigating OSCA tools returned by customers. Handling support calls from customers with connection or configuration issues . Assisting with onboarding new partners and completing related admin tasks. Working with senior IT staff on data retrieval, manipulation, and presentation . Supporting technicians in resolving connectivity and tool-related challenges. Liaising with manufacturers for technical or login support when required. What We re Looking For Interest in IT and automotive diagnostics . Strong problem-solving skills and attention to detail . Collaborative, proactive approach with excellent communication. Eagerness to learn and grow in a fast-paced tech environment. Benefits & Development Increased holiday allowance with year of service. Death in service policy. Sick Pay. Salary Extras . Free on-site parking . Salary extras instant discounts. Employee Assistance Programme (EAP). Opportunities to develop technical expertise in automotive diagnostics . Important: You must be authorised to work in the UK . No agencies please . Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
Job Description The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty. Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Excellent written skills Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Competitive starting salary Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
17/10/2025
Full time
Job Description The Operational Resilience team is a first line assurance oversight team who work with colleagues at all levels across the business to understand our business services, their underlying processes and ensure their dependencies are mapped, regularly tested, and reported appropriately. The Operational Resilience Analyst delivers varied programme of work which is documented in the Operational Resilience Plan. As an Operational Resilience Analyst, you will also play a role in ensuring the firm meets its obligations under the FCA's Consumer Duty. Your work will directly support the firm's commitment to delivering good outcomes for customers including ensuring continued resiliency of the assets which we rely on to deliver services to our customers. What does the job involve? The Operational Resilience Analyst is responsible for the delivery of the Operational Resilience objectives as set out in the Operational Resilience Methodology. This is achieved by; Taking ownership of several resilience mapping workbooks and ensuring that they remain current and complete, clearly evidencing where there are contingency gaps. Supports the Operational Resilience Manager to review Impact Tolerances, ensuring relevant metrics are collated, analysed and documented. Leading on the delivery and robust documentation of a broad range of scenario tests, which includes producing delivery slides, running desktop exercises, performing data analysis, and simulation exercises and ensuring all related materials are accurate and complete. Assisting with the design of resilience targets, working with the wider business to ensure that resilience tests are performed where necessary by Technology Services Takes ownership of documenting in-depth lessons learned and vulnerabilities following scenario testing or real disruption and can articulate the findings to a senior audience Maintaining and/or monitoring resilience related policies, procedures and response plans. Producing clear and accurate MI and reporting in various formats each month Assists with the collation and documentation of Third Party Supplier resilience assurance and escalates effectively where there are resilience gaps. What you'll have This role sits within the First Line Assurance Oversight team and is ideal for someone with a strong understanding of our business operations or previous experience in Operational Resilience. The successful candidate will be able to demonstrate the following skills and experience; Minimum of three years' experience in the Financial Services sector within an oversight role or a role which has required meticulous documentation and professionalism. Highly organised with a strong sense of governance Can work independently as well as part of a team Able to communicate proactively and confidently to influence stakeholders across the business Is forward thinking and anticipates deadlines without prompting Excellent written skills Has a genuine interest in resilience and strengthening our capabilities and contingency planning Has a strong sense of ownership About us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years and in 2025 named a Great Place to Work. At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles. What we offer: Competitive starting salary Starting holiday entitlement of 25 days, increasing up to 31 days with length of service plus a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 6% Discretionary bonus scheme Annual free share awards scheme Buy As You Earn (BAYE) Scheme Health Cash Plan - provided by SimplyHealth Discounted private healthcare scheme and dental plan Free on-site gym providing a wide range of free classes Employee Assistance Programme Bike loan scheme Sick pay+ pledge Enhanced maternity, paternity, and shared parental leave Discounted nursery fees at Kids Planet on Exchange Quay Loans for travel season tickets Death in service scheme Paid time off for volunteer work Charitable giving opportunities through salary sacrifice Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more Parking at Exchange Quay (Subject to availability) Personal development programmes built around you and your career goals, including access to personal skills workshops Ongoing technical training Professional qualification support Talent development programmes Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off Monthly leadership breakfasts and lunches Casual dress code Access to a range of benefits from our sponsorship deals Hybrid working: At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues. AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need. If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL / another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing a Service desk / IT helpdesk team Working with external customers within service delivery / service desk Proven experience in change management in a Service Desk / Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally, a background in supporting software applications and managing change requests. The role is due to the massive growth and changing IT landscape. You need to know what looks good when running an IT Service Desk? Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service desk manager to have the chance to be part of an outstanding team and make a real difference through change. My client is looking for a service desk team manager who is a people person and is ready to jump into a fast-paced environment and gain exposure to the latest tools. You will have the opportunity to revamp an existing service desk, implement your own knowledge and influence the team's success. My client is paying a starting salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
17/10/2025
Full time
Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL / another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying problems and coming up with solutions that improve the Service Desk function. Experience managing SLA's and monitoring KPI's is also essential & you will join an already established service desk team which offers hybrid working, so 3 days in the office, 2 days working from home. Essential Skills Required: Experience in managing a Service desk / IT helpdesk team Working with external customers within service delivery / service desk Proven experience in change management in a Service Desk / Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk Ideally, a background in supporting software applications and managing change requests. The role is due to the massive growth and changing IT landscape. You need to know what looks good when running an IT Service Desk? Do you have a track record of pushing through change and making improvements? Some of the Key Responsibilities: Lead and manage the Service Desk team, ensuring staff development & performance improvement across the team Oversee the daily operations of the service desk to ensure timely resolution of incidents, problems, requests, and change-related activities. Drive improvements to the Service Desk processes and systems, identifying weaknesses and making the appropriate changes, including helpdesk system workflow improvements. Monitor and ensure adherence to SLAs and KPIs related to incident response times, resolution rates, and customer satisfaction. Build strong relationships with external customers, acting as a point of contact for service-related and change management issues. Improve and change service desk processes so they are aligned with best practices for incident management. Analysing feedback, where the backlogs occur, change management data to identify trends & recurring issues, and identify areas for service and change management improvement. Regular performance reports to senior management, highlighting success but also areas for improvement. Lead initiatives to enhance efficiency across the service desk team Own the incident and problem management process, ensuring incidents are resolved & the issues are addressed. Strategic planning for service and change management improvements to allow further growth This is a great opportunity for an experienced service desk manager to have the chance to be part of an outstanding team and make a real difference through change. My client is looking for a service desk team manager who is a people person and is ready to jump into a fast-paced environment and gain exposure to the latest tools. You will have the opportunity to revamp an existing service desk, implement your own knowledge and influence the team's success. My client is paying a starting salary of between £45,000 - £50,000 + Hybrid working. To apply, press the "apply now" button or send your CV to Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
1st Line Engineer - Be the first call. Keep business moving. £24,000 - £28,000 Fareham IT Service Provider You're the person who jumps in when the printer jams, Outlook crashes, or someone's "just one click" broke the whole thing. You're confident handling first-line issues, you know your way around Microsoft 365, and you're always ready to help with the patience, professionalism, and problem-solving mindset that makes a real difference to users. This is your opportunity to join a well-respected IT Service Provider in Fareham , supporting a wide range of external customers across a mix of tech environments. It's a great step if you're looking to deepen your knowledge, build hands-on experience, and grow your IT career in a fast-paced, customer-focused team. What's in it for you? Salary : £24,000 - £28,000 Location : Fareham - full-time, office-based Tech Variety : Support Microsoft 365, Windows Server, networking, VoIP, virtual environments and more Team Environment : Join a collaborative, close-knit service desk that supports each other and gets the job done Career Growth : Develop your skills with guidance from senior engineers and exposure to modern technologies What you'll be doing: Acting as the first point of contact for customer tickets via phone, email, and remote tools Diagnosing and resolving 1st line IT issues across desktop, server, and cloud environments Supporting M365 applications, Windows 10/11, networking, and remote access setups Logging and managing tickets through to resolution or escalating where needed Helping project engineers with hardware prep for deployments Updating the asset register, logging time, and keeping records up to date Providing top-level customer service calm, helpful, and clear communication every time What you'll bring to the table: Some commercial experience in an IT support role, or strong technical foundations from training Confidence supporting Microsoft 365, Windows OS, and basic networking Good problem-solving skills and a curious mindset Clear communicator, able to speak with users in plain English, not just tech jargon Self-starter attitude, organised, proactive, and reliable Bonus points for experience with VoIP, VPNs, or virtualisation (e.g. Hyper-V or VMware) If you're looking for a role where you can build your confidence, sharpen your skills, and work with a supportive team , this could be your perfect next step. Ready to get started? Send your CV to bob com and let's have a chat.
17/10/2025
Full time
1st Line Engineer - Be the first call. Keep business moving. £24,000 - £28,000 Fareham IT Service Provider You're the person who jumps in when the printer jams, Outlook crashes, or someone's "just one click" broke the whole thing. You're confident handling first-line issues, you know your way around Microsoft 365, and you're always ready to help with the patience, professionalism, and problem-solving mindset that makes a real difference to users. This is your opportunity to join a well-respected IT Service Provider in Fareham , supporting a wide range of external customers across a mix of tech environments. It's a great step if you're looking to deepen your knowledge, build hands-on experience, and grow your IT career in a fast-paced, customer-focused team. What's in it for you? Salary : £24,000 - £28,000 Location : Fareham - full-time, office-based Tech Variety : Support Microsoft 365, Windows Server, networking, VoIP, virtual environments and more Team Environment : Join a collaborative, close-knit service desk that supports each other and gets the job done Career Growth : Develop your skills with guidance from senior engineers and exposure to modern technologies What you'll be doing: Acting as the first point of contact for customer tickets via phone, email, and remote tools Diagnosing and resolving 1st line IT issues across desktop, server, and cloud environments Supporting M365 applications, Windows 10/11, networking, and remote access setups Logging and managing tickets through to resolution or escalating where needed Helping project engineers with hardware prep for deployments Updating the asset register, logging time, and keeping records up to date Providing top-level customer service calm, helpful, and clear communication every time What you'll bring to the table: Some commercial experience in an IT support role, or strong technical foundations from training Confidence supporting Microsoft 365, Windows OS, and basic networking Good problem-solving skills and a curious mindset Clear communicator, able to speak with users in plain English, not just tech jargon Self-starter attitude, organised, proactive, and reliable Bonus points for experience with VoIP, VPNs, or virtualisation (e.g. Hyper-V or VMware) If you're looking for a role where you can build your confidence, sharpen your skills, and work with a supportive team , this could be your perfect next step. Ready to get started? Send your CV to bob com and let's have a chat.
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.
17/10/2025
Full time
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead . This is a key role within the service desk team, ideal for someone with strong technical expertise who's ready to step into a leadership-focused position. Office based full time. This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You'll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time. Key Responsibilities Act as the primary escalation point for complex technical issues, providing expert-level support and guidance - Diagnose, troubleshoot and resolve Level 1/2 support Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management. Proactively monitor and maintain client systems to ensure minimal disruption and high service availability. Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles. Support junior team members through coaching and mentorship. Plan and prioritise workload across the team to ensure SLAs are consistently met. Skills & Experience Required Minimum of 5 years' experience in IT support, including at least 2 years in a senior or escalation-level role. Strong knowledge of: Windows and MacOS operating systems Windows Server and Microsoft 365 Networking fundamentals and endpoint management Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA. Demonstrated ability to mentor, support, and develop junior staff. Strong communication skills and the ability to manage customer expectations effectively. Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus. Perks and Benefits: 21 days holiday (increase with year of service) Christmas Bonus Monthly drinks budget Tech budget Training and development opportunities - fully funding official certification, giving time of during working week to complete training, paid time to complete certifications Why Apply Through Techunite? At Techunite, we specialise in connecting top tech talent with the right opportunities. We work closely with our clients to ensure the best match-not just technically, but culturally too. If you're ready to take the next step in your IT career, we're here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here! We're looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets - it's about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI's. Maintaining good customer relations, including visiting sites within the greater London area. Managing user accounts within Office365 and allocating licenses. Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed. Using remote tools such as MDM, Remote control & Chat to resolve user requests. Deploying PC's through Windows Autopilot and Intune. Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - IT support experience at a 1st line level Knowledge of ITIL, incident, problem and change management. Experience taking responsibility and ownership of stakeholders and projects A desire to provide excellent, proactive, customer service Well organised, able to multitask and work autonomously Positive and energetic Happy to work a variety of shifts including weekends
17/10/2025
Full time
At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology. Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here! We're looking for a Service Desk Analyst to join our Not for Profit team. This role will see you working with some of the UK's leading charities providing a first class support experience. At Wanstor, our Service Desk Analysts are the heartbeat of our customer experience - the first voice, the first solution, and the first impression. This role goes beyond answering calls and logging tickets - it's about owning every challenge, delivering exceptional support, and making a real impact on the day-to-day operations of our customers. What You'll Do Responding to client's technical issues via phone and email, triaging reported problems, resolving them, escalating them where necessary to more senior colleagues. Logging calls using service desk tools ITIL processes, working within these frameworks to deliver customer services levels >90% managing incidents to achieve where possible first call resolution and other company KPI's. Maintaining good customer relations, including visiting sites within the greater London area. Managing user accounts within Office365 and allocating licenses. Managing Active Directory and Azure services including the creation of user accounts and amending permissions where needed. Using remote tools such as MDM, Remote control & Chat to resolve user requests. Deploying PC's through Windows Autopilot and Intune. Setting up and configuring Windows based PCs and laptops. What You'll Need You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. You may have the following experience: - IT support experience at a 1st line level Knowledge of ITIL, incident, problem and change management. Experience taking responsibility and ownership of stakeholders and projects A desire to provide excellent, proactive, customer service Well organised, able to multitask and work autonomously Positive and energetic Happy to work a variety of shifts including weekends
Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone shooting Issues: Diagnosing and resolving application and system faults Monitoring Performance: Ensuring high availability and reliability of supported applications Updating Documentation: Maintaining accurate records of support activities and resolutions Supporting Upgrades: Assisting in migration from legacy to web-based applications Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of supporting complex business or software applications High level of computer literacy with a logical and analytical mindset Strong communication and interpersonal skills Dynamic and energetic approach to problem solving Ability to work effectively under pressure DESIRABLE Experience in a senior or leadership support role Knowledge of MS Windows and Linux operating systems Understanding of networking and TCP/IP fundamentals Familiarity with Exchange or similar email systems Exposure to financial or accounting software systems BENEFITS Competitive salary with performance-related bonus scheme 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays) Group Life Insurance (after first year) Ongoing training and professional development opportunities Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13975 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
17/10/2025
Full time
Service Desk Application Support Analyst An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. You'll work on a busy helpdesk, supporting web-based business applications and developing your technical skills. If you've also worked in the following roles, we'd also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician. PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the company's bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) - 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland. As a Service Desk Application Support Analyst you'll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You'll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Application Support include: Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone shooting Issues: Diagnosing and resolving application and system faults Monitoring Performance: Ensuring high availability and reliability of supported applications Updating Documentation: Maintaining accurate records of support activities and resolutions Supporting Upgrades: Assisting in migration from legacy to web-based applications Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication Learning New Systems: Keeping up to date with product developments, updates, and new modules CANDIDATE REQUIREMENTS ESSENTIAL Proven experience of supporting complex business or software applications High level of computer literacy with a logical and analytical mindset Strong communication and interpersonal skills Dynamic and energetic approach to problem solving Ability to work effectively under pressure DESIRABLE Experience in a senior or leadership support role Knowledge of MS Windows and Linux operating systems Understanding of networking and TCP/IP fundamentals Familiarity with Exchange or similar email systems Exposure to financial or accounting software systems BENEFITS Competitive salary with performance-related bonus scheme 20 days annual leave rising to 25 days after 2 years of service (plus bank holidays) Group Life Insurance (after first year) Ongoing training and professional development opportunities Supportive and inclusive team environment HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13975 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Welwyn Garden City, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world's best brands. The BrandEd portfolio currently includes Sotheby's Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master's degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction. Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status.
17/10/2025
Full time
ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world's best brands. The BrandEd portfolio currently includes Sotheby's Institute of Art, The School of The New York Times, Vogue College of Fashion, Manchester City Sports Business School and WIRED Education. Our academic programs range from pre-college to master's degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across BrandEd, helping to ensure that the services provided by IT are effectively managed. The position requires a high standard of professional conduct and the ability to build and maintain positive, professional relationships, and a collaborative approach to working with colleagues. The role requires excellent communication, teamwork, and a commitment to maintaining a productive work environment that upholds organisational values and objectives. Duties and Key Responsibilities The Senior IT Support Analyst, with support from other IT colleagues and the Infrastructure and Development team, will take the lead in managing the timely resolution of issues related to standard enterprise software applications and various custom web applications, desktop hardware, network and sever infrastructure components. In addition to the tasks and activities listed below, this person will be expected to take a lead role in Global IT projects ensuring that best practices are followed from planning through to implementation. Specific duties and responsibilities include the following, but the individual will also be expected to perform all the necessary duties which are customarily performed by a person holding this position, and other duties may be assigned: Team Management Line manage team members and supervise the daily operations of the London IT Service Desk, ensuring the effective delivery of technical support. Key responsibilities include workload distribution, providing guidance and daily supervision to the team, and maintaining clear and effective communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction. Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure a positive support experience. Follow up on open issues to ensure resolution and user satisfaction. Adhere to and enforce organisational policies and procedures related to the appropriate use of technology and IT resources. Infrastructure Support Provide technical support and troubleshooting for LAN and wireless network devices, including switches, routers, firewalls, and wireless access points. Manage Wi-Fi environment and collaborate with IT Infrastructure team to implement network changes and support infrastructure upgrades. End-User Support Lead the delivery of technical support in London, ensuring timely and effective resolution of technical issues. Oversee the diagnosis, research, and documentation of solutions for a wide range of IT tasks. Manage and prioritise support requests to optimise efficiency and service quality. Supervise the deployment, configuration, and maintenance of user devices, software applications, and peripheral equipment, including classroom audio/video systems. Drive continuous improvement in end-user support by helping to implement best practices and enhance troubleshooting processes. Flexible working Supporting after hours and weekend events may be required. Multi-site support is also required with the ability to respond at short notice. Person Specification Leadership Proven experience in IT leadership and service management. Experience in performance monitoring and setting objectives. Technical Expertise Comprehensive understanding of commonly used concepts, practices, and procedures within the IT field. Advanced troubleshooting experience with web applications and related technologies. Excellent knowledge and experience of Microsoft 365, Windows 11, Mac OS and Active Directory. Experience with Azure AD, Intune, Group Policy & SharePoint. Proficiency in installing and configuring Windows operating systems and other software packages. Strong knowledge of LAN and Wi-Fi networks, including troubleshooting LAN clients. Knowledge of administering audio-visual systems, including projectors and sound systems. Interpersonal Skills Strong interpersonal skills, fostering a positive and collaborative work environment. Excellent communication skills to interact with technical and non-technical users effectively. A strong focus on customer service, ensuring user satisfaction and service excellence. Ability to work both independently and collaboratively within a team, driving efficiency and innovation. Education & Qualifications A Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with service users / equipment. The building is located on 4 levels with no lifts due to its listed status.
Business Analyst - SAP S4HANA Location: Bradford, UK (Hybrid: 3 days on-site) Contract: 6 Months Rate: Circa £300 - £370/day Inside IR35 (UMB) We are seeking an experienced and self-starting Business Analyst to drive a critical transformation program. You'll bridge business process needs with technology delivery in the Water/Utilities sector. Key Requirements: Domain: Strong experience in the Water/Utilities sector is essential. Systems: Proven expertise with SAP S4HANA and/or MS Dynamics . Methodology: Expert in both Agile (User Stories, Scrum, Jira) and Waterfall methods. Focus: Core knowledge of Customer and Work Management processes. Tools: Must have practical experience with PowerBI, Tableau, and Jira Service Desk . Impact: Ability to manage senior stakeholders and drive process innovation. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
17/10/2025
Contractor
Business Analyst - SAP S4HANA Location: Bradford, UK (Hybrid: 3 days on-site) Contract: 6 Months Rate: Circa £300 - £370/day Inside IR35 (UMB) We are seeking an experienced and self-starting Business Analyst to drive a critical transformation program. You'll bridge business process needs with technology delivery in the Water/Utilities sector. Key Requirements: Domain: Strong experience in the Water/Utilities sector is essential. Systems: Proven expertise with SAP S4HANA and/or MS Dynamics . Methodology: Expert in both Agile (User Stories, Scrum, Jira) and Waterfall methods. Focus: Core knowledge of Customer and Work Management processes. Tools: Must have practical experience with PowerBI, Tableau, and Jira Service Desk . Impact: Ability to manage senior stakeholders and drive process innovation. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
IT Support Engineer Location: Newcastle Salary: £28,000 - £32,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Experience Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere Documenting incidents and resolutions clearly and accurately. Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.
17/10/2025
Full time
IT Support Engineer Location: Newcastle Salary: £28,000 - £32,000 per annum (DOE) We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm. This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive. Experience Providing in-person and remote technical support, ensuring a positive user experience. Diagnosing and resolving hardware, software, and escalated technical issues. Installing, configuring, and maintaining desktop and networking equipment. Active Directory, Microsoft Office 365, Entra, Citrix, VMware, vSphere Documenting incidents and resolutions clearly and accurately. Excellent customer service and communication skills. Strong troubleshooting and root cause analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, we'd love to hear from you.
Assistant IT Support Analyst Up to £31,000 Onsite in Sevenoaks, Kent with some hybrid working flexibility Please only apply for consideration if you are able and willing to commute to Sevenoaks, Kent daily. Free parking is available, otherwise the site is within walking distance of Sevenoaks train station. Do you have 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support? Are you enthusiastic, with a can-do attitude and excellent customer service skills? If so, you could be the candidate we are looking for We have a truly brilliant role which would be very well suited to someone who is early in their IT career, bringing 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support, who is keen to gain exposure to new environments and learn from a talented team around them. In this IT Support Analyst role, you will be required to use customer service skills, problem solving abilities and base IT knowledge to provide users with solutions to existing issues and new requirements, as well as having the opportunity to get stuck into new project work incorporating infrastructure, network security and project management tasks. Join a prestigious secondary school education establishment in the picturesque, bustling town of Sevenoaks, Kent in a full-time permanent role as an IT Support Analyst as part of a growing IT team. Enjoy an engaging, fulfilling and varied role where you will evolve your skills and develop in your career, whilst supporting students and staff with IT service requests and fixing technology problems as part of the wider IT department. Requirements for the Assistant IT Support Analyst role are: 18+ months of Windows device support experience A blend of experience in areas including Office365, Active Directory, PC and Wi-Fi troubleshooting and building laptops would be great, but any areas you are unfamiliar with can be taught Exceptional customer service and communication skills, with upbeat energy and enthusiasm. It is essential that you have a personable, approachable character with confidence in communicating to non-technical customers, and you are keen to be in a user-facing environment. You will be proving a high quality, professional standard of service and will need to enjoy helping people from secondary school-aged children to senior leaders with a logical, consistent approach to problem solving and a can-do attitude. The offering for the Assistant IT Support Analyst role is a full time, permanent position which is onsite in Sevenoaks, Kent (with some hybrid working potential in time) of 35 hours per week across 52 weeks of the year, with a salary of up to £31,000 depending on experience and skillset, and benefits including 27 days of annual leave + bank holidays (rising to 38 days total over length of service), free 3-course lunches, free parking, a very attractive up to 10% non-contributory pension, onsite fitness centre access and more. Employment is subject to satisfactory references taken upon acceptance of offer of employment, and a satisfactory DBS check. Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently, due to no visa sponsorship or support with relocation to the UK being available. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, AI, Cybersecurity, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
17/10/2025
Full time
Assistant IT Support Analyst Up to £31,000 Onsite in Sevenoaks, Kent with some hybrid working flexibility Please only apply for consideration if you are able and willing to commute to Sevenoaks, Kent daily. Free parking is available, otherwise the site is within walking distance of Sevenoaks train station. Do you have 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support? Are you enthusiastic, with a can-do attitude and excellent customer service skills? If so, you could be the candidate we are looking for We have a truly brilliant role which would be very well suited to someone who is early in their IT career, bringing 18 months+ professional experience in an IT support role focused on 1st line / helpdesk / service desk style support, who is keen to gain exposure to new environments and learn from a talented team around them. In this IT Support Analyst role, you will be required to use customer service skills, problem solving abilities and base IT knowledge to provide users with solutions to existing issues and new requirements, as well as having the opportunity to get stuck into new project work incorporating infrastructure, network security and project management tasks. Join a prestigious secondary school education establishment in the picturesque, bustling town of Sevenoaks, Kent in a full-time permanent role as an IT Support Analyst as part of a growing IT team. Enjoy an engaging, fulfilling and varied role where you will evolve your skills and develop in your career, whilst supporting students and staff with IT service requests and fixing technology problems as part of the wider IT department. Requirements for the Assistant IT Support Analyst role are: 18+ months of Windows device support experience A blend of experience in areas including Office365, Active Directory, PC and Wi-Fi troubleshooting and building laptops would be great, but any areas you are unfamiliar with can be taught Exceptional customer service and communication skills, with upbeat energy and enthusiasm. It is essential that you have a personable, approachable character with confidence in communicating to non-technical customers, and you are keen to be in a user-facing environment. You will be proving a high quality, professional standard of service and will need to enjoy helping people from secondary school-aged children to senior leaders with a logical, consistent approach to problem solving and a can-do attitude. The offering for the Assistant IT Support Analyst role is a full time, permanent position which is onsite in Sevenoaks, Kent (with some hybrid working potential in time) of 35 hours per week across 52 weeks of the year, with a salary of up to £31,000 depending on experience and skillset, and benefits including 27 days of annual leave + bank holidays (rising to 38 days total over length of service), free 3-course lunches, free parking, a very attractive up to 10% non-contributory pension, onsite fitness centre access and more. Employment is subject to satisfactory references taken upon acceptance of offer of employment, and a satisfactory DBS check. Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently, due to no visa sponsorship or support with relocation to the UK being available. Franklin Bates is a leading IT recruitment consultancy specialising in Software Development, AI, Cybersecurity, Cloud, & Data. We provide high quality contract, interim and permanent IT professionals to a broad range of technology companies within the UK.
Jobs - Frequently Asked Questions
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