Job Title: Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
01/04/2026
Full time
Job Title: Proclaim Developer Location: Sharston, Manchester, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: Hybrid Working - Remote or hybrid working available 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.
Software Engineer (React) Position Description At CGI, you will play a key role in shaping intuitive, high-performing digital experiences that deliver real value to clients and end users. As a React Developer, you will contribute to building scalable front-end solutions that support business transformation and innovation across industries. Working within a collaborative and forward-thinking environment, you will have the opportunity to take ownership of your work, contribute creative ideas, and help deliver impactful outcomes. CGI empowers you to grow your expertise, work with modern technologies, and make a meaningful difference while being supported by a strong, inclusive team culture. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential. Your future duties and responsibilities In this role, you will design, build, and enhance modern web applications using React, contributing directly to solutions that drive client success. You will take ownership of key features and components, working closely with designers, backend engineers, and product teams to translate requirements into scalable, high-quality code. You will be encouraged to deepen your technical expertise, share knowledge, and continuously improve development standards while contributing ideas that shape how solutions are delivered. You will play an important role in balancing delivery and technical development, taking responsibility for your work while being supported in progressing toward more senior responsibilities. • Develop responsive, scalable applications using React.js • Build reusable components and front-end libraries • Collaborate within cross-functional agile teams • Integrate front-end solutions with APIs and backend services • Improve application performance, accessibility, and usability • Review code quality through peer reviews and best practices • Troubleshoot technical issues effectively • Learn modern tools, frameworks, and approaches Required qualifications to be successful in this role You will bring hands-on experience in React development and modern JavaScript, with the ability to deliver high-quality front-end solutions. You should be comfortable taking ownership of your work while continuing to grow your technical depth within a collaborative team environment. • You should have commercial experience developing applications using React.js • Strong proficiency in JavaScript (ES6+) and core front-end principles • Experience with HTML5, CSS3, and responsive design techniques • Familiarity with RESTful APIs and integration patterns • Proven ability to write clean, maintainable, and testable code • Experience using Git and modern development workflows • Understanding of debugging, performance optimisation, and best practices • Ability to collaborate effectively and contribute to continuous improvement Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Software Engineer (React) Position Description At CGI, you will play a key role in shaping intuitive, high-performing digital experiences that deliver real value to clients and end users. As a React Developer, you will contribute to building scalable front-end solutions that support business transformation and innovation across industries. Working within a collaborative and forward-thinking environment, you will have the opportunity to take ownership of your work, contribute creative ideas, and help deliver impactful outcomes. CGI empowers you to grow your expertise, work with modern technologies, and make a meaningful difference while being supported by a strong, inclusive team culture. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. Our teams operate within a flexible hybrid working model, however on-site requirements vary by project, so the ability to travel as required to meet client needs is essential. Your future duties and responsibilities In this role, you will design, build, and enhance modern web applications using React, contributing directly to solutions that drive client success. You will take ownership of key features and components, working closely with designers, backend engineers, and product teams to translate requirements into scalable, high-quality code. You will be encouraged to deepen your technical expertise, share knowledge, and continuously improve development standards while contributing ideas that shape how solutions are delivered. You will play an important role in balancing delivery and technical development, taking responsibility for your work while being supported in progressing toward more senior responsibilities. • Develop responsive, scalable applications using React.js • Build reusable components and front-end libraries • Collaborate within cross-functional agile teams • Integrate front-end solutions with APIs and backend services • Improve application performance, accessibility, and usability • Review code quality through peer reviews and best practices • Troubleshoot technical issues effectively • Learn modern tools, frameworks, and approaches Required qualifications to be successful in this role You will bring hands-on experience in React development and modern JavaScript, with the ability to deliver high-quality front-end solutions. You should be comfortable taking ownership of your work while continuing to grow your technical depth within a collaborative team environment. • You should have commercial experience developing applications using React.js • Strong proficiency in JavaScript (ES6+) and core front-end principles • Experience with HTML5, CSS3, and responsive design techniques • Familiarity with RESTful APIs and integration patterns • Proven ability to write clean, maintainable, and testable code • Experience using Git and modern development workflows • Understanding of debugging, performance optimisation, and best practices • Ability to collaborate effectively and contribute to continuous improvement Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
01/04/2026
Full time
Pay up to £68,205. , plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an experienced Content Designer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? How will this be assessed? The application process for these roles includes both a technical statement and a personal statement. This is your opportunity to showcase clear examples and evidence of how you meet the following: Technical statement: Tell us about a time when you took a user-centred content design approach to a content task. We will ask you more about this example if you progress to interview. Personal Statement: Substantial experience of designing accessible and plain English content and of contributing to content patterns, processes or guidelines Substantial experience of using quantitative and qualitative data to make content decisions Ability to use different types of prototypes to show, explain and test your content Substantial experience of peer review and of contributing to a community of practice Experience collaborating with other disciplines and advocating for the role of content design Experience managing relationships with stakeholders and influencing them to make more user-centred and evidence-based decisions Experience contributing to content strategies or initiatives to help your organisation achieve the right outcomes You and your role Our Content Designers design and create clear, user-centred content, usually words, that help people understand and use government services. You will shape how information is structured across digital journeys - from GOV.UK pages and application forms to error messages, letters and emails - always guided by user needs. You'll take a strategic role in solving complex problems. You'll work with multidisciplinary teams to design effective user journeys, set standards and promote good practice. You'll build strong relationships to influence user-centred approaches, contribute to community-of-practice activities, and support recruitment and induction. You'll also lead, coach and develop other content designers. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £57,946. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
01/04/2026
Full time
Job Title Senior Service Designer Pay up to £57,946 - £68,205 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Can you help the UK's biggest government department design stronger services through shared insight, collaboration and a deep understanding of user needs? Do you want to be part of a Design Community that invests in your skills and development? At DWP Digital, you'll design and deliver services that genuinely change lives. We support over 22 million people every day helping people find work, navigate challenging moments, and access the support they need. Our work plays a vital role in delivering the Government's "Get Britain Working" vision, and few organisations offer the chance to use design thinking at such scale, with such meaningful impact. This is more than a design role. It's an opportunity to shape how services are designed across the organisation. You'll work with policy, product, delivery, and operational teams to bring clarity, solve complex problems, and define what great service looks like-end to end. You'll join a vibrant, open, and collaborative design community that values learning, trust, and practical problem solving. Together, you'll create services that are inclusive, resilient, and ready for the future. We're recruiting Service Designers across three exciting areas: Digital Modernisation and Efficiency & Digital Channels Help us create seamless, multichannel experiences by bringing together technology, data, and operational processes-making things simpler and more connected for citizens and colleagues. Debt Management Shape fair, compassionate, and sustainable approaches to recovering money owed to the department. You'll design services that understand people's circumstances and treat every customer with dignity and respect. Health and Disability Design clear, responsive services that support timely, accurate decisions-ensuring people get the help they need, when they need it. What skills, knowledge and experience will you need? You have substantial experience in designing comprehensive end to end services that address complex operational and organisational challenges. You apply strong user centred and evidence based design expertise to develop services that reflect best practice principles and meet the needs of users, colleagues, and the organisation. You can communicate effectively with a broad range of colleagues and influence stakeholders at multiple levels by clearly articulating the value of service design, your approach, and the reasoning behind key design decisions. You can create and sustain a positive and collaborative working environment that supports effective teamwork within your own team, across the organisation, and within the wider service design community. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay from £57,946 - £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,786 per year. Holidays: A generous leave package starting at 25 days rising to 30 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards 2024 Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application
ServiceNow Technical Consultant Position Description At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you'll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you'll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices. You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you'll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients. Key responsibilities include: - Design & deliver end-to-end ServiceNow solutions across one or more modules - Translate & implement business requirements into robust technical designs - Configure & customise ServiceNow using scripting, Flow Designer, and platform features - Lead & assure technical quality, code reviews, and best-practice alignment - Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub - Automate & optimise business processes using workflows and flows - Troubleshoot & resolve complex technical and performance issues - Collaborate & contribute to technical workshops and solution walk-throughs - Mentor & support colleagues, sharing technical knowledge across teams Required qualifications to be successful in this role You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery. You should have: Proven hands-on experience delivering ServiceNow implementations Deep understanding of the ServiceNow platform, configuration, and scripting Experience designing and supporting integrations and automation Ability to lead technical design, assure quality, and resolve complex issues Strong communication and problem-solving skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (preferred) ServiceNow Certified Application Developer (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
ServiceNow Technical Consultant Position Description At CGI, we deliver powerful digital platforms that enable organisations to operate smarter, faster, and with greater confidence. As a ServiceNow Senior Technical Consultant, you'll play a critical role in designing and delivering robust, scalable solutions that solve complex business challenges. Working at the intersection of innovation and delivery, you'll take ownership of technical outcomes, apply creative thinking to complex problems, and collaborate with supportive, highly skilled colleagues. Your expertise will help clients maximise the value of ServiceNow while shaping solutions that stand the test of scale, security, and performance. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position. Your future duties and responsibilities In this role, you will lead the technical design and implementation of ServiceNow solutions, translating business and functional requirements into secure, scalable, and high-performing platform designs. You will work closely with architects, consultants, and delivery teams to configure, customise, and optimise ServiceNow using proven patterns and platform best practices. You will act as a technical authority within delivery teams, taking ownership of solution quality while supporting automation, integrations, and performance optimisation. Supported by a collaborative environment, you'll have the opportunity to mentor others, share expertise, and continuously develop your technical capability while delivering meaningful outcomes for clients. Key responsibilities include: - Design & deliver end-to-end ServiceNow solutions across one or more modules - Translate & implement business requirements into robust technical designs - Configure & customise ServiceNow using scripting, Flow Designer, and platform features - Lead & assure technical quality, code reviews, and best-practice alignment - Design & implement integrations using REST, SOAP, MID Server, and IntegrationHub - Automate & optimise business processes using workflows and flows - Troubleshoot & resolve complex technical and performance issues - Collaborate & contribute to technical workshops and solution walk-throughs - Mentor & support colleagues, sharing technical knowledge across teams Required qualifications to be successful in this role You will have strong hands-on experience delivering ServiceNow solutions in complex environments, with the ability to lead technically and collaborate effectively with both technical and non-technical stakeholders. You combine deep platform knowledge with a structured, quality-focused approach to solution delivery. You should have: Proven hands-on experience delivering ServiceNow implementations Deep understanding of the ServiceNow platform, configuration, and scripting Experience designing and supporting integrations and automation Ability to lead technical design, assure quality, and resolve complex issues Strong communication and problem-solving skills ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (preferred) ServiceNow Certified Application Developer (desirable) Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Human Centred Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/04/2026
Full time
Human Centred Design - Service Designer Position Description At CGI, we're reimagining how digital public services are designed and delivered - putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you'll play a key role in shaping user-centred, end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you'll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership - empowering you to shape the future of digital service design. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week. Your future duties and responsibilities In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices within CGI - modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes. You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes. Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives. Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points. Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling. Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects. Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback. Required qualifications to be successful in this role To succeed in this role, you should bring strong service design experience in complex digital environments, ideally with public sector or GDS projects. You'll combine strategic thinking with hands-on design delivery, backed by excellent collaboration and communication skills. Proven experience designing end-to-end digital or omni-channel services. Strong knowledge of GDS principles and experience delivering to GDS standards. Expertise in service blueprints, user journeys, and ecosystem mapping. Confident in research-informed design and collaborative, agile delivery. Excellent stakeholder facilitation and visual communication skills. Experience mentoring or supporting design capability within teams. Proficiency with Miro/Mural, Figma, and Office 365. Desirable: Background in public sector, NHS, or other regulated environments. Understanding of data-driven experimentation and behavioural analytics. Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Government Digital & Data
Bristol, Gloucestershire
Location Bristol About the job Job summary Join our Digital & Data team as a Senior Business Analyst on a permanent or fixed term basis, where you'll help shape the digital services that support a fair and transparent planning system for England. You'll work with multidisciplinary teams to understand user needs, analyse complex problems, and deliver improvements that help us provide accessible, efficient and user centred services. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Business Analyst, you'll work alongside Product Managers, User Researchers, Designers and technical specialists to continuously improve existing digital products and support the development of new features. You'll explore user needs, map out services, identify improvements and help teams make well informed decisions that align with Government Digital Service standards. You will play a key role in ensuring our services are intuitive, inclusive and meet the future needs of users and stakeholders across the Planning Inspectorate. Responsibilities You will: Engage with stakeholders and users to gather insight into their needs, challenges and expectations. Use a range of business analysis techniques to elicit, analyse, document and validate requirements (e.g., workshops, interviews, requirement catalogues, user stories). Map current and future processes and service designs, identifying improvements that deliver value and enhance user experience. Identify opportunities for automation and assess benefits and impacts. Prioritise requirements and support the development of features and sprints in an agile environment. Ensure requirements remain accurate, high quality and up to date throughout the delivery lifecycle. Build and maintain constructive relationships across teams and business areas. Promote excellent customer service and champion inclusive approaches to service improvement. Role types and Salary details There are 4 roles available of different employment types 1x Permanent 2x Fixed term contract for 24 months 1x Fixed term contract for 12 months Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Senior Executive Officer Grade Starting Salary for this SEO Grade role is £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available Part time at 30 hours or above, flexible working hours policy available Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview Person specification Essential Criteria (assessed at sift and interview) Proven ability to investigate, analyse, visualise and articulate complex problems, supporting informed and balanced decisions. Experience understanding user needs and managing requirements using established techniques, ideally in an agile environment. ( This is also the lead sift criterion) Knowledge of agile and other relevant methodologies, with awareness of their benefits and risks. Experience working in a fast paced, collaborative environment with technical specialists and end users. Ability to make decisions balancing user needs, technology options and value for money. Strong communication and interpersonal skills. Ability to manage your own workload and balance multiple priorities. Experience engaging system users to understand behaviours, attitudes and needs, ensuring inclusive design. Relevant professional qualification or willingness to work towards one.
01/04/2026
Seasonal
Location Bristol About the job Job summary Join our Digital & Data team as a Senior Business Analyst on a permanent or fixed term basis, where you'll help shape the digital services that support a fair and transparent planning system for England. You'll work with multidisciplinary teams to understand user needs, analyse complex problems, and deliver improvements that help us provide accessible, efficient and user centred services. The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people's lives, the communities where they live and the economy. We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services. For further information on the Planning Inspectorate, please visit our careers page at Civil Service Careers Job description As a Senior Business Analyst, you'll work alongside Product Managers, User Researchers, Designers and technical specialists to continuously improve existing digital products and support the development of new features. You'll explore user needs, map out services, identify improvements and help teams make well informed decisions that align with Government Digital Service standards. You will play a key role in ensuring our services are intuitive, inclusive and meet the future needs of users and stakeholders across the Planning Inspectorate. Responsibilities You will: Engage with stakeholders and users to gather insight into their needs, challenges and expectations. Use a range of business analysis techniques to elicit, analyse, document and validate requirements (e.g., workshops, interviews, requirement catalogues, user stories). Map current and future processes and service designs, identifying improvements that deliver value and enhance user experience. Identify opportunities for automation and assess benefits and impacts. Prioritise requirements and support the development of features and sprints in an agile environment. Ensure requirements remain accurate, high quality and up to date throughout the delivery lifecycle. Build and maintain constructive relationships across teams and business areas. Promote excellent customer service and champion inclusive approaches to service improvement. Role types and Salary details There are 4 roles available of different employment types 1x Permanent 2x Fixed term contract for 24 months 1x Fixed term contract for 12 months Salary New entrants to the Civil Service are expected to start on the minimum of the pay band. Internal rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest. This role is being advertised at Senior Executive Officer Grade Starting Salary for this SEO Grade role is £46,689 Working hours: Standard working week is 37 hours, flexible working hours policy available Part time at 30 hours or above, flexible working hours policy available Office Attendance This role is contractually based in Bristol, 10 minute walk from Temple Meads train station. We recognise and value the mutual benefits of hybrid working and have a flexible approach to in person attendance, which can vary dependent on the requirements of individual business units - the details of which can be discussed with candidates if invited to attend an interview Person specification Essential Criteria (assessed at sift and interview) Proven ability to investigate, analyse, visualise and articulate complex problems, supporting informed and balanced decisions. Experience understanding user needs and managing requirements using established techniques, ideally in an agile environment. ( This is also the lead sift criterion) Knowledge of agile and other relevant methodologies, with awareness of their benefits and risks. Experience working in a fast paced, collaborative environment with technical specialists and end users. Ability to make decisions balancing user needs, technology options and value for money. Strong communication and interpersonal skills. Ability to manage your own workload and balance multiple priorities. Experience engaging system users to understand behaviours, attitudes and needs, ensuring inclusive design. Relevant professional qualification or willingness to work towards one.
Location Croydon CR0 2WF, Manchester M5 3LZ, Sheffield S3 8NU About the job Job summary We're looking for a Senior Interaction Designer who is enthusiastic about designing accessible services that are simple enough for everyone to use. The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office. You could be part of a team shaping the Home Office customer relationship management systems, supporting strategic initiatives using Microsoft dynamics. You'll determine the best way for users to interact with services, the overall flow and individual design elements. You will mentor and train other designers, supporting the growth and development of the interaction design team. You will have an understanding of the way the internet works and have experience of designing in an agile environment. You must be driven to help government transform the way it delivers services so that they are simpler, faster and easier to use. You can learn more about design and research in the Home Office on our blog: Sharing user-centred design lessons learnt at the Home Office. Applying user-centred design in a data-focused product . and by looking at our design system. We have a thriving user-centred design (UCD) community. If you want to work with us to ensure that our services are easier and simpler to use, apply now. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description Your main day to day responsibilities will be: Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office. Line managing, supporting and mentoring interaction designers, allocating tasks and providing them with guidance, training and constructive feedback. Advocating for users and understanding user needs to design simple, effective and accessible services. Creating prototypes and concepts to communicate and test ideas with users and improving with evidence. Mapping user journeys, processes and visualising design problems. Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders. Person specification Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential skills Evidence-based design: leads evidence-based design initiatives for significant projects, often involving complex user needs and multiple stakeholders. Mentors junior staff in evidence-based design methodologies. Prototyping and concept creation: manages the prototyping and concept creation process for high-impact projects. Applies advanced techniques, like interactive and complex prototyping in code, to validate and refine concepts. Provides guidance to junior team members. Interaction design: able to manage and guide the interaction design process for complex projects. Balances user needs, technical constraints, and business objectives to achieve optimal design solutions. Accessibility and inclusion: applying accessibility standards, understanding how the internet works and the technology constraints that may need to be considered in design. Managing people and leading: coaching and mentoring other interaction designers, growing skills, and providing constructive feedback on work. Communicate, persuade and advocate: talking about, and advocating for UCD to various audiences and stakeholders, in a way that other people understand .
01/04/2026
Full time
Location Croydon CR0 2WF, Manchester M5 3LZ, Sheffield S3 8NU About the job Job summary We're looking for a Senior Interaction Designer who is enthusiastic about designing accessible services that are simple enough for everyone to use. The Enablers Portfolio supports essential areas of the Home Office by creating, maintaining, and managing key technology solutions. We work closely with colleagues within and outside of Home Office Digital including Human Resources, Finance, Estates, Commercial, Security, Communications, and Science, Technology, Analysis and Research teams. Together, we enable smarter, more connected digital experiences across the Home Office. You could be part of a team shaping the Home Office customer relationship management systems, supporting strategic initiatives using Microsoft dynamics. You'll determine the best way for users to interact with services, the overall flow and individual design elements. You will mentor and train other designers, supporting the growth and development of the interaction design team. You will have an understanding of the way the internet works and have experience of designing in an agile environment. You must be driven to help government transform the way it delivers services so that they are simpler, faster and easier to use. You can learn more about design and research in the Home Office on our blog: Sharing user-centred design lessons learnt at the Home Office. Applying user-centred design in a data-focused product . and by looking at our design system. We have a thriving user-centred design (UCD) community. If you want to work with us to ensure that our services are easier and simpler to use, apply now. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office . Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. Job description Your main day to day responsibilities will be: Identifying, developing and using best practice and standards to design services consistent with the rest of government and the Home Office. Line managing, supporting and mentoring interaction designers, allocating tasks and providing them with guidance, training and constructive feedback. Advocating for users and understanding user needs to design simple, effective and accessible services. Creating prototypes and concepts to communicate and test ideas with users and improving with evidence. Mapping user journeys, processes and visualising design problems. Collaborating within a multidisciplinary team on large, complex services by facilitating the design process, participating in research activities, workshops and communicating design decisions to the team and stakeholders. Person specification Working Pattern This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements. Essential skills Evidence-based design: leads evidence-based design initiatives for significant projects, often involving complex user needs and multiple stakeholders. Mentors junior staff in evidence-based design methodologies. Prototyping and concept creation: manages the prototyping and concept creation process for high-impact projects. Applies advanced techniques, like interactive and complex prototyping in code, to validate and refine concepts. Provides guidance to junior team members. Interaction design: able to manage and guide the interaction design process for complex projects. Balances user needs, technical constraints, and business objectives to achieve optimal design solutions. Accessibility and inclusion: applying accessibility standards, understanding how the internet works and the technology constraints that may need to be considered in design. Managing people and leading: coaching and mentoring other interaction designers, growing skills, and providing constructive feedback on work. Communicate, persuade and advocate: talking about, and advocating for UCD to various audiences and stakeholders, in a way that other people understand .
Role Title: ServiceNow HRSD Specialist Duration: contract to run until 31/08/2026 Location: London, hybrid Rate: up to £763 p/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands on technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions on the ServiceNow platform. This is a hands on role requiring deep ServiceNow configuration, Scripting, workflow automation, integrations, and experience designing enterprise grade HRSD solutions. Key Responsibilities Delivery & Execution Embed immediately into the ServiceNow capability to stabilise BAU and reduce backlog Lead and perform hands on technical delivery, including configuration, workflows, HRSD capabilities, Scripting, and integrations Design and deliver end to end HRSD solutions across key HR journeys (eg joining, progressing, leaving) Digitise HR processes, reducing manual effort and eliminating high volume mailboxes and triage queues Design and implement outcome based workflows, improved routing logic, and automation at scale Drive continuous improvement across performance, user experience, resilience, and operational stability Technical Leadership & Governance Act as SME for ServiceNow HRSD architecture, technical design, and platform governance Shape solution options and delivery approaches in partnership with HR Technology leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes into scalable ServiceNow designs and implementations Lead and coach junior developers, providing technical guidance and quality oversight Contribute to agile delivery, working closely with product owners and scrum teams Essential Skills & Experience ServiceNow & HRSD Strong experience delivering ServiceNow HR Service Delivery (HRSD) in large or complex organisations Proven ability to translate HR business needs into scalable HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST/SOAP integrations Experience with: Flow Designer and workflow automation UI Builder and UI/UX configuration Integrations with platforms such as Workday and Microsoft technologies Web technologies (HTML, CSS, XML, AngularJS) Experience implementing: Platform Analytics and reporting AI/automation capabilities (eg Now Assist, virtual agents, workflow intelligence) Familiarity with enterprise infrastructure and identity platforms (eg Microsoft Entra, Microsoft Graph, M365) Ways of Working Experience working in Agile delivery environments Comfortable acting as both individual contributor and technical lead Strong problem solving skills with the ability to work across ambiguity Excellent communication skills with the ability to engage stakeholders at all levels Certifications (Preferred) ServiceNow Certified System Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - HR Additional ServiceNow architecture or platform certifications are desirable Ideal Candidate Profile This role suits a senior ServiceNow HRSD consultant/developer who: Is highly hands on and delivery focused Can operate as a trusted technical partner to HR and platform leadership Has experience stabilising live platforms while delivering new capabilities Brings strong engineering discipline alongside functional HRSD expertise All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/04/2026
Contractor
Role Title: ServiceNow HRSD Specialist Duration: contract to run until 31/08/2026 Location: London, hybrid Rate: up to £763 p/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands on technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions on the ServiceNow platform. This is a hands on role requiring deep ServiceNow configuration, Scripting, workflow automation, integrations, and experience designing enterprise grade HRSD solutions. Key Responsibilities Delivery & Execution Embed immediately into the ServiceNow capability to stabilise BAU and reduce backlog Lead and perform hands on technical delivery, including configuration, workflows, HRSD capabilities, Scripting, and integrations Design and deliver end to end HRSD solutions across key HR journeys (eg joining, progressing, leaving) Digitise HR processes, reducing manual effort and eliminating high volume mailboxes and triage queues Design and implement outcome based workflows, improved routing logic, and automation at scale Drive continuous improvement across performance, user experience, resilience, and operational stability Technical Leadership & Governance Act as SME for ServiceNow HRSD architecture, technical design, and platform governance Shape solution options and delivery approaches in partnership with HR Technology leadership Define and mature design standards, reusable patterns, and best practices Ensure alignment to platform roadmap, architectural principles, and enterprise controls Support upgrades, instance management, and adoption of new ServiceNow capabilities Stakeholder Engagement & Coaching Partner with senior HR stakeholders, journey owners, programme teams, and technical squads Translate business outcomes into scalable ServiceNow designs and implementations Lead and coach junior developers, providing technical guidance and quality oversight Contribute to agile delivery, working closely with product owners and scrum teams Essential Skills & Experience ServiceNow & HRSD Strong experience delivering ServiceNow HR Service Delivery (HRSD) in large or complex organisations Proven ability to translate HR business needs into scalable HRSD solution designs Hands on experience with: HR Service Delivery Enterprise Employee Center/Employee Center Pro HR Agent Workspace (UI Builder) Employee Document Management Case and knowledge management within HRSD Platform Engineering & Technical Capability Strong ServiceNow Scripting skills: JavaScript Business Rules, Script Includes, Client Scripts REST/SOAP integrations Experience with: Flow Designer and workflow automation UI Builder and UI/UX configuration Integrations with platforms such as Workday and Microsoft technologies Web technologies (HTML, CSS, XML, AngularJS) Experience implementing: Platform Analytics and reporting AI/automation capabilities (eg Now Assist, virtual agents, workflow intelligence) Familiarity with enterprise infrastructure and identity platforms (eg Microsoft Entra, Microsoft Graph, M365) Ways of Working Experience working in Agile delivery environments Comfortable acting as both individual contributor and technical lead Strong problem solving skills with the ability to work across ambiguity Excellent communication skills with the ability to engage stakeholders at all levels Certifications (Preferred) ServiceNow Certified System Administrator ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - HR Additional ServiceNow architecture or platform certifications are desirable Ideal Candidate Profile This role suits a senior ServiceNow HRSD consultant/developer who: Is highly hands on and delivery focused Can operate as a trusted technical partner to HR and platform leadership Has experience stabilising live platforms while delivering new capabilities Brings strong engineering discipline alongside functional HRSD expertise All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Senior UX Researcher £33.98/hr umbrella rate Are you ready to elevate your career as a Senior UX Researcher ? This is your chance to join an innovative company at the forefront of the automotive industry, working on cutting-edge digital in-vehicle experiences. This role offers an inspiring environment where your expertise in user research will directly shape the future of vehicle design and user interaction. With a focus on collaboration, creativity, and excellence, this company provides you with an opportunity to make a real impact while developing your skills further. What You Will Do: - Lead and co-ordinate UX testing across vehicles, simulators, and digital prototypes. - Conduct hands-on research, including study design, moderation, and analysis. - Mentor junior researchers and support their professional development. - Utilise Maze and other industry-standard research and survey tools to design and analyse studies. - Collaborate closely with designers and product teams to define research needs and translate findings into actionable recommendations. - Manage testing logistics and ensure high standards of research quality. What You Will Bring: - Strong experience in user research and usability testing, including in-person moderated studies. - Proven ability to run studies across a range of prototype fidelities. - Proficiency with Maze and common research tools such as Qualtrics, UserTesting, and Optimal Workshop. - Excellent communication and organisational skills. - A full UK driving licence and the legal right to work in the UK, ensuring regular on-site working due to secure prototype access. This company is committed to delivering exceptional digital experiences that enhance the lives of its customers. By joining as a Senior UX Researcher, you will play a pivotal role in ensuring that every design decision is informed by robust research and user insights. The company values innovation, collaboration, and dedication, creating an environment where your expertise will thrive and contribute to ground-breaking advancements in the automotive industry. Location: This position is based in Gaydon, offering you the chance to work on-site several days per week in a secure and dynamic environment. Interested?: If you're ready to drive innovation and shape the future of digital in-vehicle experiences, apply today for the Senior UX Researcher role. Don't miss this opportunity to make your mark in an exciting and forward-thinking company! This role is Inside IR3 Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
01/04/2026
Contractor
Senior UX Researcher £33.98/hr umbrella rate Are you ready to elevate your career as a Senior UX Researcher ? This is your chance to join an innovative company at the forefront of the automotive industry, working on cutting-edge digital in-vehicle experiences. This role offers an inspiring environment where your expertise in user research will directly shape the future of vehicle design and user interaction. With a focus on collaboration, creativity, and excellence, this company provides you with an opportunity to make a real impact while developing your skills further. What You Will Do: - Lead and co-ordinate UX testing across vehicles, simulators, and digital prototypes. - Conduct hands-on research, including study design, moderation, and analysis. - Mentor junior researchers and support their professional development. - Utilise Maze and other industry-standard research and survey tools to design and analyse studies. - Collaborate closely with designers and product teams to define research needs and translate findings into actionable recommendations. - Manage testing logistics and ensure high standards of research quality. What You Will Bring: - Strong experience in user research and usability testing, including in-person moderated studies. - Proven ability to run studies across a range of prototype fidelities. - Proficiency with Maze and common research tools such as Qualtrics, UserTesting, and Optimal Workshop. - Excellent communication and organisational skills. - A full UK driving licence and the legal right to work in the UK, ensuring regular on-site working due to secure prototype access. This company is committed to delivering exceptional digital experiences that enhance the lives of its customers. By joining as a Senior UX Researcher, you will play a pivotal role in ensuring that every design decision is informed by robust research and user insights. The company values innovation, collaboration, and dedication, creating an environment where your expertise will thrive and contribute to ground-breaking advancements in the automotive industry. Location: This position is based in Gaydon, offering you the chance to work on-site several days per week in a secure and dynamic environment. Interested?: If you're ready to drive innovation and shape the future of digital in-vehicle experiences, apply today for the Senior UX Researcher role. Don't miss this opportunity to make your mark in an exciting and forward-thinking company! This role is Inside IR3 Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Backend Developer Romsey, Hampshire (Hybrid - 3 days office / 2 remote, flexible) £45,000 - £50,000 + Benefits OOP, PHP, Laravel My client build innovative SaaS solutions that help organisations monitor, manage, and optimise critical infrastructure. Following recent growth and their migration to AWS, they're investing heavily in modernising their platform and building new products. I'm now looking for a Backend Developer to join their agile team and play a key role in shaping the future of their technology. The Role This is a hands-on backend role with real ownership. You'll work across both: Stabilising and improving existing Laravel-based systems Designing and building new SaaS products using a modern tech stack You'll act as the backend authority within a small, collaborative team, working closely with a Frontend Developer and Senior UX/UI Designer. What You'll Be Doing Design & Development Build and maintain scalable SaaS applications Develop clean, well-structured backend systems using modern Laravel Design and implement robust RESTful APIs for a React frontend Architecture & Ownership Own backend architecture and code quality Design multi-tenant database structures Apply best practices (service patterns, Eloquent optimisation, clean architecture) System Optimisation Improve performance and reliability of legacy systems Handle complex data migrations Proactively enhance system security Cloud & DevOps Help modernise systems using AWS managed services Maintain and improve CI/CD pipelines Support automated, reliable deployments Collaboration Work closely with frontend and UX on product development Contribute to product discovery and backlog shaping Participate in Agile/SCRUM ceremonies (Jira) Key Technical Requirements 3+ years commercial experience in backend development Strong PHP (8.x) and deep Laravel expertise Solid PostgreSQL experience (schema design, optimisation) Experience building APIs and integrating with frontend frameworks (ideally React) Strong understanding of Agile/SCRUM and TDD Nice to Have Experience with AWS and infrastructure modernisation CI/CD pipeline design and management Exposure to AI tooling (e.g. GitHub Copilot, Claude) Experience with agentic AI systems Familiarity with Figma workflows Interested in this position? Send your CV to
01/04/2026
Full time
Backend Developer Romsey, Hampshire (Hybrid - 3 days office / 2 remote, flexible) £45,000 - £50,000 + Benefits OOP, PHP, Laravel My client build innovative SaaS solutions that help organisations monitor, manage, and optimise critical infrastructure. Following recent growth and their migration to AWS, they're investing heavily in modernising their platform and building new products. I'm now looking for a Backend Developer to join their agile team and play a key role in shaping the future of their technology. The Role This is a hands-on backend role with real ownership. You'll work across both: Stabilising and improving existing Laravel-based systems Designing and building new SaaS products using a modern tech stack You'll act as the backend authority within a small, collaborative team, working closely with a Frontend Developer and Senior UX/UI Designer. What You'll Be Doing Design & Development Build and maintain scalable SaaS applications Develop clean, well-structured backend systems using modern Laravel Design and implement robust RESTful APIs for a React frontend Architecture & Ownership Own backend architecture and code quality Design multi-tenant database structures Apply best practices (service patterns, Eloquent optimisation, clean architecture) System Optimisation Improve performance and reliability of legacy systems Handle complex data migrations Proactively enhance system security Cloud & DevOps Help modernise systems using AWS managed services Maintain and improve CI/CD pipelines Support automated, reliable deployments Collaboration Work closely with frontend and UX on product development Contribute to product discovery and backlog shaping Participate in Agile/SCRUM ceremonies (Jira) Key Technical Requirements 3+ years commercial experience in backend development Strong PHP (8.x) and deep Laravel expertise Solid PostgreSQL experience (schema design, optimisation) Experience building APIs and integrating with frontend frameworks (ideally React) Strong understanding of Agile/SCRUM and TDD Nice to Have Experience with AWS and infrastructure modernisation CI/CD pipeline design and management Exposure to AI tooling (e.g. GitHub Copilot, Claude) Experience with agentic AI systems Familiarity with Figma workflows Interested in this position? Send your CV to
