Business Analyst Outside IR35 Contract until 18th Dec. 2026 Crewe - Hybrid - 2-days per week We are recruiting for a Business Analyst to support complex, high-impact IT change initiatives within a fast-paced automotive and manufacturing environment. This contract role will focus on understanding business needs, shaping clear requirements, supporting solution design, and ensuring change activity delivers measurable value and practical outcomes. As a Business Analyst , you will work closely with stakeholders across IT, operational teams, suppliers and senior leadership, helping to turn business challenges into structured insights, clear requirements and actionable solutions. This is a role for someone confident, proactive and comfortable asking the right questions, challenging assumptions and bringing clarity to complex change. Key responsibilities: Lead end-to-end business analysis activity across complex IT change initiatives, from discovery through to delivery and benefits realisation. Elicit, analyse, document and manage high-quality requirements, ensuring they are clearly linked to business outcomes and value. Translate business problems into structured insights, process models, user stories, acceptance criteria and practical recommendations. Support business case development, including benefits definition, cost/benefit analysis and impact assessment. Work with stakeholders at all levels, including senior stakeholders, to clarify priorities, challenge constructively and drive alignment. Validate solution designs to ensure they meet business needs, expected outcomes and operational requirements. Define and assure non-functional requirements, including availability, performance, security, resilience, scalability, supportability and operational readiness. Apply systems thinking to understand upstream and downstream impacts across processes, applications, data, suppliers, operational teams and business outcomes. Work with third-party suppliers, delivery partners and systems integrators to ensure requirements are understood and outputs are validated. Produce clear, consistent and high-quality BA artefacts with strong traceability, governance and delivery confidence. Key skills and experience required: Strong experience delivering business analysis within complex IT change environments. Proven requirements engineering, process modelling, data analysis and solution evaluation skills. Experience working across both Agile and Waterfall delivery models. Confident creating user stories and acceptance criteria, including Given / When / Then acceptance criteria in GHERKIN format. Strong stakeholder management and communication skills, with the ability to influence without authority. Ability to manage ambiguity, challenge appropriately and bring structure to complex or conflicting requirements. Experience contributing to business cases, benefits definition, impact assessments and value-led delivery. Strong planning, organisation and prioritisation skills across multiple workstreams. Experience working with cloud, infrastructure, integration or enterprise systems would be highly beneficial. Exposure to digital transformation, multi-system change, legacy modernisation or process digitisation would be advantageous. Experience within manufacturing, automotive or another complex operational environment would be beneficial. Microsoft and SAP-based systems experience would be preferred. A recognised Business Analysis qualification from BCS or IIBA above entry or foundation level would be highly desirable. If you are an experienced Business Analyst with a strong background in complex IT change, stakeholder engagement and value-led delivery, this contract opportunity offers the chance to contribute to high-impact transformation activity within a complex operational environment. Please note, this role is deemed outside of IR35 - you will be operating as a Limited company Contractor.
27/07/2026
Contractor
Business Analyst Outside IR35 Contract until 18th Dec. 2026 Crewe - Hybrid - 2-days per week We are recruiting for a Business Analyst to support complex, high-impact IT change initiatives within a fast-paced automotive and manufacturing environment. This contract role will focus on understanding business needs, shaping clear requirements, supporting solution design, and ensuring change activity delivers measurable value and practical outcomes. As a Business Analyst , you will work closely with stakeholders across IT, operational teams, suppliers and senior leadership, helping to turn business challenges into structured insights, clear requirements and actionable solutions. This is a role for someone confident, proactive and comfortable asking the right questions, challenging assumptions and bringing clarity to complex change. Key responsibilities: Lead end-to-end business analysis activity across complex IT change initiatives, from discovery through to delivery and benefits realisation. Elicit, analyse, document and manage high-quality requirements, ensuring they are clearly linked to business outcomes and value. Translate business problems into structured insights, process models, user stories, acceptance criteria and practical recommendations. Support business case development, including benefits definition, cost/benefit analysis and impact assessment. Work with stakeholders at all levels, including senior stakeholders, to clarify priorities, challenge constructively and drive alignment. Validate solution designs to ensure they meet business needs, expected outcomes and operational requirements. Define and assure non-functional requirements, including availability, performance, security, resilience, scalability, supportability and operational readiness. Apply systems thinking to understand upstream and downstream impacts across processes, applications, data, suppliers, operational teams and business outcomes. Work with third-party suppliers, delivery partners and systems integrators to ensure requirements are understood and outputs are validated. Produce clear, consistent and high-quality BA artefacts with strong traceability, governance and delivery confidence. Key skills and experience required: Strong experience delivering business analysis within complex IT change environments. Proven requirements engineering, process modelling, data analysis and solution evaluation skills. Experience working across both Agile and Waterfall delivery models. Confident creating user stories and acceptance criteria, including Given / When / Then acceptance criteria in GHERKIN format. Strong stakeholder management and communication skills, with the ability to influence without authority. Ability to manage ambiguity, challenge appropriately and bring structure to complex or conflicting requirements. Experience contributing to business cases, benefits definition, impact assessments and value-led delivery. Strong planning, organisation and prioritisation skills across multiple workstreams. Experience working with cloud, infrastructure, integration or enterprise systems would be highly beneficial. Exposure to digital transformation, multi-system change, legacy modernisation or process digitisation would be advantageous. Experience within manufacturing, automotive or another complex operational environment would be beneficial. Microsoft and SAP-based systems experience would be preferred. A recognised Business Analysis qualification from BCS or IIBA above entry or foundation level would be highly desirable. If you are an experienced Business Analyst with a strong background in complex IT change, stakeholder engagement and value-led delivery, this contract opportunity offers the chance to contribute to high-impact transformation activity within a complex operational environment. Please note, this role is deemed outside of IR35 - you will be operating as a Limited company Contractor.
BI Developer 6 Month Contract (Inside IR35) Hybrid, Edinburgh Starting ASAP Day Rate: £DOE About the Role: Harvey Nash's Pub Sec client is looking for a Power BI Developer to help their Building Standards Division turn data into meaningful insights that support decision-making across the team. Working with stakeholders at all levels, you will bring the knowledge to help transition existing Reports from their current system (Crystal) to Power BI. You will create reports and dashboards that help them understand performance, identify trends, and make informed decisions. In this role you will be expected to: Review, Build and Publish existing Reports using Power BI, making suggestions on how they could be enhanced to provide more managerial insight where possible. Collaborate with service managers, analysts, and senior stakeholders to gather requirements. Create semantic models to enable self-service reporting. Translate business needs into technical reporting solutions liaising with the appropriate IT and Service contacts where required. Optimise report performance and usability, ensuring accessibility standards are met. Ensure data quality, consistency, and integrity through validation and testing. Implement appropriate row-level security (RLS) and access controls. Maintain documentation for datasets, reports, and processes. Provide training and guidance to end users on Power BI tools and dashboards. Be responsible for planning their work effectively with a strong commitment to delivering at a high Participate in the Power BI Adoption Project where required to provide knowledge and experience in Power BI to help with discussions. Essential Skills & Experience: Strong experience with Power BI (Desktop & Service). Proficiency in DAX, Power Query (M), and data modelling. Understanding of ETL processes and data warehousing concepts. Ability to translate complex data into clear visual insights. Experience engaging with non-technical stakeholders. Comprehensive analytical skills to comprehend complex technical reports or system performance information. Self-motivated Sound organisation and time management skills. Excellent communication skills both oral and written. Desirable Qualifications Microsoft certifications (e.g. PL-300: Power BI Data Analyst) are desirable. Experience with SQL and relational databases. Experience within local government or public sector. Knowledge of Azure Data Platform (Data Factory, Synapse, etc.). Familiarity with Microsoft Fabric / Power Platform. Awareness of data governance and regulatory requirements in the public sector. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland.
26/07/2026
Full time
BI Developer 6 Month Contract (Inside IR35) Hybrid, Edinburgh Starting ASAP Day Rate: £DOE About the Role: Harvey Nash's Pub Sec client is looking for a Power BI Developer to help their Building Standards Division turn data into meaningful insights that support decision-making across the team. Working with stakeholders at all levels, you will bring the knowledge to help transition existing Reports from their current system (Crystal) to Power BI. You will create reports and dashboards that help them understand performance, identify trends, and make informed decisions. In this role you will be expected to: Review, Build and Publish existing Reports using Power BI, making suggestions on how they could be enhanced to provide more managerial insight where possible. Collaborate with service managers, analysts, and senior stakeholders to gather requirements. Create semantic models to enable self-service reporting. Translate business needs into technical reporting solutions liaising with the appropriate IT and Service contacts where required. Optimise report performance and usability, ensuring accessibility standards are met. Ensure data quality, consistency, and integrity through validation and testing. Implement appropriate row-level security (RLS) and access controls. Maintain documentation for datasets, reports, and processes. Provide training and guidance to end users on Power BI tools and dashboards. Be responsible for planning their work effectively with a strong commitment to delivering at a high Participate in the Power BI Adoption Project where required to provide knowledge and experience in Power BI to help with discussions. Essential Skills & Experience: Strong experience with Power BI (Desktop & Service). Proficiency in DAX, Power Query (M), and data modelling. Understanding of ETL processes and data warehousing concepts. Ability to translate complex data into clear visual insights. Experience engaging with non-technical stakeholders. Comprehensive analytical skills to comprehend complex technical reports or system performance information. Self-motivated Sound organisation and time management skills. Excellent communication skills both oral and written. Desirable Qualifications Microsoft certifications (e.g. PL-300: Power BI Data Analyst) are desirable. Experience with SQL and relational databases. Experience within local government or public sector. Knowledge of Azure Data Platform (Data Factory, Synapse, etc.). Familiarity with Microsoft Fabric / Power Platform. Awareness of data governance and regulatory requirements in the public sector. This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland.
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well designed, well governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership Build and deliver a long term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with theCIOto ensure alignment between infrastructure, cloud, platforms, businessapplicationsand change. People Leadership & Team Development Lead a multi discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring,trainingand succession planning. Create a high trust, high performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation,processesand business knowledge to reduce key person dependencies. Delivery & Change Ownership Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall whereappropriate)with consistent governance. Oversee delivery risks, RAIDmanagementand cross functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go live. Business Systems Management Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well maintaineddocumentation and change records. Act as escalation point for system incidents, recurring issues, platformconcernsand supplier escalations. Drive simplification,standardisationand rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, BusinessManagementor related field. Strong evidenceof leadershipin technology delivery, business systems or changemanagement. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise scale change functions.
26/07/2026
Full time
Overview We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well designed, well governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business. Responsibilities Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals. Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity. Make decisions on technology investments, supplier contracts, and commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met. Strategic Leadership Build and deliver a long term strategic roadmap for business systems, integrations, data flows, and platform evolution. Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance. Work closely with theCIOto ensure alignment between infrastructure, cloud, platforms, businessapplicationsand change. People Leadership & Team Development Lead a multi discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression. Develop team members through coaching, mentoring,trainingand succession planning. Create a high trust, high performance culture that empowers colleagues and encourages continuous improvement. Ensure the team manages documentation,processesand business knowledge to reduce key person dependencies. Delivery & Change Ownership Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking. Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall whereappropriate)with consistent governance. Oversee delivery risks, RAIDmanagementand cross functional dependencies. Ensure systems changes are safe, secure, tested, and supported at go live. Business Systems Management Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps. Ensure systems are secure, resilient, and compliant, supported by well maintaineddocumentation and change records. Act as escalation point for system incidents, recurring issues, platformconcernsand supplier escalations. Drive simplification,standardisationand rationalisation of systems to reduce complexity and improve user experience. Stakeholder Leadership Build strong relationships with business leaders, operational managers, suppliers, and technology partners. Communicate complex technical and delivery topics clearly at senior level. Represent Technology at governance boards, steering groups, and executive forums. Financial Leadership Manage budgets for systems, suppliers, licences, and delivery resources. Ensure cost effective delivery and maximise value for money from suppliers and change activity. Qualifications Degree in IT, Technology, BusinessManagementor related field. Strong evidenceof leadershipin technology delivery, business systems or changemanagement. Certifications beneficial: ITIL (governance & service management) Agile/Scrum/Scaled Agile Project/Programme Management (PMP, MSP, Prince2) Change Management (APMG/PROSCI) Experience managing budgets, suppliers and enterprise scale change functions.
Role description Principal Software Engineer - Data Technology Platforms Location London Start : ASAP End : As of now till Dec 2026 with possible extesnions Seeking an experienced and data-focused Principal Software Engineer to join our Data Technology Platforms team. This team is responsible for building, enhancing, and operating enterprise-wide data platforms that support operational, analytical, regulatory, and AI-driven business capabilities. The ideal candidate will have deep expertise in modern data engineering, database technologies, cloud platforms, and data governance. You will play a key role in defining strategic data solutions, partnering with business and technology stakeholders, and delivering scalable, high-performance data platforms that enable data-driven decision making across the organization. This role is suited to a technology leader who combines strong hands-on engineering skills with strategic thinking, stakeholder management, and a passion for delivering business value through data. Key Responsibilities Strategic & Technical Leadership Drive the design and evolution of modern, cloud-based data platforms. Translate business requirements into scalable, reusable, and strategic data solutions. Provide technical leadership across data engineering initiatives and platform modernization efforts. Champion best practices in architecture, data governance, quality, security, and scalability. Solution Delivery Analyze business and technical requirements and evaluate solution viability. Design, develop, test, and deploy enterprise-grade data solutions. Support the full Software Development Lifecycle (SDLC), from requirements through production support. Ensure solutions are maintainable, supportable, and aligned with enterprise standards. Optimize performance for large-scale data processing and analytics workloads. Stakeholder Management Partner with business stakeholders, product owners, architects, analysts, engineers, and support teams. Act as a trusted advisor on data strategy and platform capabilities. Manage competing priorities while balancing immediate delivery needs with long-term strategic objectives. Communicate effectively with both technical and non-technical audiences. Team Collaboration Mentor engineers and contribute to the growth of the wider technology organization. Promote agile delivery practices and continuous improvement. Take ownership of individual deliverables while contributing to overall team success. Support operational excellence and knowledge transfer to production support teams. Required Skills & Experience Data Engineering & Development Strong expertise in SQL database development and optimization. Hands-on experience with: Snowflake DBT Azure Data Factory Python Experience designing and developing enterprise-scale data pipelines and integrations. Strong knowledge of data modeling, data warehousing, and ETL/ELT practices. Proven ability to tune and optimize solutions handling large data volumes. Cloud & DevOps Experience with cloud-native data platforms, preferably on Microsoft Azure. Strong knowledge of: Azure DevOps Git CI/CD pipelines Automated deployment practices Experience implementing engineering best practices, testing, and release management processes. Software Engineering Ability to develop well-structured, maintainable, and thoroughly tested solutions. Strong problem-solving and analytical skills. Experience supporting production systems and driving operational excellence. Stakeholder & Business Engagement Experience working with senior business and technology stakeholders. Strong communication and relationship management skills. Ability to balance delivery timelines with strategic platform evolution. Preferred Qualifications Experience within Financial Services, Asset Management, Banking, Wealth Management, or Capital Markets. Development experience using: .NET / C# Azure Functions Azure Services Familiarity with Agile delivery frameworks and methodologies. Experience with Test-Driven Development (TDD) and test automation practices. Knowledge of modern data governance and data quality frameworks. Exposure to AI, analytics, and advanced data platform capabilities. Skills Azure DevOps, Data Validation, Azure Functions, Cloud Data Warehousing, SQL, Python About the company the company is a global digital transformation solutions provider. For more than 20 years, the company has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, the company partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, the company embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, the company builds for boundless impact-touching billions of lives in the process.
26/07/2026
Full time
Role description Principal Software Engineer - Data Technology Platforms Location London Start : ASAP End : As of now till Dec 2026 with possible extesnions Seeking an experienced and data-focused Principal Software Engineer to join our Data Technology Platforms team. This team is responsible for building, enhancing, and operating enterprise-wide data platforms that support operational, analytical, regulatory, and AI-driven business capabilities. The ideal candidate will have deep expertise in modern data engineering, database technologies, cloud platforms, and data governance. You will play a key role in defining strategic data solutions, partnering with business and technology stakeholders, and delivering scalable, high-performance data platforms that enable data-driven decision making across the organization. This role is suited to a technology leader who combines strong hands-on engineering skills with strategic thinking, stakeholder management, and a passion for delivering business value through data. Key Responsibilities Strategic & Technical Leadership Drive the design and evolution of modern, cloud-based data platforms. Translate business requirements into scalable, reusable, and strategic data solutions. Provide technical leadership across data engineering initiatives and platform modernization efforts. Champion best practices in architecture, data governance, quality, security, and scalability. Solution Delivery Analyze business and technical requirements and evaluate solution viability. Design, develop, test, and deploy enterprise-grade data solutions. Support the full Software Development Lifecycle (SDLC), from requirements through production support. Ensure solutions are maintainable, supportable, and aligned with enterprise standards. Optimize performance for large-scale data processing and analytics workloads. Stakeholder Management Partner with business stakeholders, product owners, architects, analysts, engineers, and support teams. Act as a trusted advisor on data strategy and platform capabilities. Manage competing priorities while balancing immediate delivery needs with long-term strategic objectives. Communicate effectively with both technical and non-technical audiences. Team Collaboration Mentor engineers and contribute to the growth of the wider technology organization. Promote agile delivery practices and continuous improvement. Take ownership of individual deliverables while contributing to overall team success. Support operational excellence and knowledge transfer to production support teams. Required Skills & Experience Data Engineering & Development Strong expertise in SQL database development and optimization. Hands-on experience with: Snowflake DBT Azure Data Factory Python Experience designing and developing enterprise-scale data pipelines and integrations. Strong knowledge of data modeling, data warehousing, and ETL/ELT practices. Proven ability to tune and optimize solutions handling large data volumes. Cloud & DevOps Experience with cloud-native data platforms, preferably on Microsoft Azure. Strong knowledge of: Azure DevOps Git CI/CD pipelines Automated deployment practices Experience implementing engineering best practices, testing, and release management processes. Software Engineering Ability to develop well-structured, maintainable, and thoroughly tested solutions. Strong problem-solving and analytical skills. Experience supporting production systems and driving operational excellence. Stakeholder & Business Engagement Experience working with senior business and technology stakeholders. Strong communication and relationship management skills. Ability to balance delivery timelines with strategic platform evolution. Preferred Qualifications Experience within Financial Services, Asset Management, Banking, Wealth Management, or Capital Markets. Development experience using: .NET / C# Azure Functions Azure Services Familiarity with Agile delivery frameworks and methodologies. Experience with Test-Driven Development (TDD) and test automation practices. Knowledge of modern data governance and data quality frameworks. Exposure to AI, analytics, and advanced data platform capabilities. Skills Azure DevOps, Data Validation, Azure Functions, Cloud Data Warehousing, SQL, Python About the company the company is a global digital transformation solutions provider. For more than 20 years, the company has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, the company partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, the company embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, the company builds for boundless impact-touching billions of lives in the process.
About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
26/07/2026
Full time
About Us Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential. Our Opportunity At Automation Anywhere, we are looking for a business-fluent, technically credible industry specialist to join our EMEA Industry Catalyst & Solution Engineering team. As Principal Solution Architect - Industry Specialist, you will operate at the intersection of deep BFSI expertise and enterprise-grade technical credibility, engaging C-suite and senior business leaders to translate agentic AI and intelligent automation capabilities into compelling, industry-specific business transformation narratives. This is a newly created hybrid role, bridging Solution Engineering and Industry Catalyst. Unlike a pure Catalyst role you carry direct deal accountability; unlike a standard SE role you operate at the business transformation layer. You will be the named BFSI & Finance Operations expert on major EMEA pursuits, owning vertical content, qualifying industry opportunities, and serving as a trusted advisor to both customers and the broader SE team. Location: United Kingdom (London) Who You'll Report To VP, Industry Catalyst & Solution Engineering - EMEA You Will Make an Impact By Being Responsible For Industry Sales Execution (60%) Lead industry-specific pre-sales motions on strategic EMEA accounts, partnering with Account Executives from qualification through commercial close. Own the business case, ROI model, and industry narrative for Banking, Financial Services, Insurance, and Finance Operations opportunities across EMEA and the Middle East. Design and deliver executive-level discovery workshops, translating business pain into agentic AI and intelligent automation solution roadmaps. Serve as the named BFSI industry expert on RFPs, RFIs, and strategic pursuits; lead responses to procurement and technical evaluation processes. Engage Global System Integrators on joint solution design for major BFSI accounts. Technical Architecture (25%) Shape high-level solution architectures covering APA, Agentic Process Automation, IDP, and Co-Pilot modalities for BFSI use cases including KYC, AML, financial close, AP/AR automation, and claims processing. Guide POC scoping and success criteria definition; support the SE team during technical validation phases on vertically relevant opportunities. Maintain working knowledge of APA platform internals, integration patterns (SAP, Salesforce, ServiceNow), and cloud deployment models. Bridge technical depth of the SE team to the strategic perspective of the Catalyst team, amplifying both. Industry Content & Enablement (15%) / Thought Leadership & Eminence Build and maintain BFSI and Finance Operations vertical playbooks covering use case libraries, competitive positioning, and objection handling. Deliver internal enablement sessions to upskill the EMEA SE team on industry dynamics, regulatory landscape, and BFSI buyer language. Contribute to EMEA Industry Pack development alongside Industry Catalyst colleagues; represent Automation Anywhere at relevant industry events and analyst briefings. Publish point-of-view content on agentic AI and intelligent automation trends in BFSI and Finance Operations via LinkedIn and internal platforms. Develop executive briefing materials and CXO conversation frameworks for use by the broader EMEA SE team. Build and maintain a network of industry practitioners, GSI contacts, and ecosystem partners in the BFSI vertical. You Will Be a Great Fit If You Have 10+ years of experience in BFSI, Insurance, or Finance Operations, combining a practitioner phase (banking, financial analysis, insurance operations, or FinTech) with a consulting or technology sales phase. Deep industry knowledge across Banking & Capital Markets, Financial Services, and/or Insurance - you speak the buyer's language as a practitioner, not just from a slide deck. Demonstrable ability to lead enterprise architecture conversations, whiteboard solution designs, and scope POCs involving RPA, AI Agents, LLM integration, and enterprise platform integrations (SAP, Salesforce, ServiceNow). Working knowledge of agentic process automation concepts - agent orchestration, human-in-the-loop workflows, document intelligence, and co-pilot patterns. Experience with Automation Anywhere, UiPath, or ServiceNow a strong asset. Proven track record of operating at CXO and SVP level - conducting discovery, presenting business cases, and influencing procurement decisions in complex, multi-stakeholder enterprise sales cycles. Strong commercial acumen: ability to build ROI models, frame value propositions in CFO language, and navigate complex buying committees. Experience with deal values of £250K-£2M ARR preferred. Exceptional written and verbal communication skills; comfortable independently creating polished industry narratives, executive decks, and ROI models - not a slide assembly role. Bachelor's degree in Business, Finance, Technology, or a related field. Advanced degree or professional certifications (CFA, FRM, ACCA, MBA) a strong plus. Preferred Qualifications Prior experience in a pre-sales, solution consulting, or industry advisory role at an enterprise software or consulting firm (Big 4, Tier 1 SI, or SaaS vendor). Hands-on experience with Automation Anywhere A360 / APA, or a directly comparable intelligent automation platform. Familiarity with BFSI regulatory frameworks (Basel III/IV, Solvency II, GDPR, DORA, PSD2) and their operational automation implications. Experience building or contributing to industry vertical content libraries, competitive battle cards, or GTM playbooks. Active LinkedIn presence and existing network in the BFSI community; history of industry event speaking, publication, or analyst engagement. Ready to Revolutionize Work? This is an opportunity to work with a global, passionate team pioneering technology that's redefining the way people work, everywhere. Join us and discover the many ways that you can have an impact, achieve your potential, and go be great. Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry's first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics-all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilised across the organisation. You will be the main point of contact for system related queries, providing expert guidance and technical support to both HR colleagues and wider business users. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation. Deliver management information and reporting in a timely manner to support the work of the department and the organisation. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month. Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end user access, and data integrity is met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System including creation of forms and through to Calibration. Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What you'll have: SAP configuration experience with strong technical skills in system set up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll (ECP) is highly desirable. Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders.
21/07/2026
Full time
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilised across the organisation. You will be the main point of contact for system related queries, providing expert guidance and technical support to both HR colleagues and wider business users. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation. Deliver management information and reporting in a timely manner to support the work of the department and the organisation. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month. Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end user access, and data integrity is met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System including creation of forms and through to Calibration. Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What you'll have: SAP configuration experience with strong technical skills in system set up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll (ECP) is highly desirable. Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders.
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilised across the organisation. You will be the main point of contact for system-related queries, providing expert guidance and technical support to both HR colleagues and wider business users. As HR Systems Analyst (HRIS), you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation. Deliver management information and reporting in a timely manner to support the work of the department and the organisation. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month. Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end-user access, and data integrity are met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System, including creation of forms and through to Calibration. Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What you'll have: SAP configuration experience with strong technical skills in system set-up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll (ECP) is highly desirable. Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
21/07/2026
Full time
At and Jet2holidays we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilised across the organisation. You will be the main point of contact for system-related queries, providing expert guidance and technical support to both HR colleagues and wider business users. As HR Systems Analyst (HRIS), you'll have access to a wide range of benefits including: Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What you'll be doing: Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation. Deliver management information and reporting in a timely manner to support the work of the department and the organisation. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month. Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end-user access, and data integrity are met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System, including creation of forms and through to Calibration. Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What you'll have: SAP configuration experience with strong technical skills in system set-up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll (ECP) is highly desirable. Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
SOC Analyst Hybrid (Manchester, Cheltenham or London) Role Purpose Today, it is an unavoidable fact that your business-critical infrastructure and systems are at risk of attack. The key to good security is a clear understanding of what is most critical to the business. Where you do not have enough internal resources, time or skills to monitor and manage your IT environment 24/7, NCC Group can help, freeing up your skilled employees to focus on value-add activity. NCC Group provide a range of managed and hosted services delivered from our UK based Security Operations Centre SOC which operates 24/7, 365 days a year. Our team of over 30 accredited security experts are available 24/7, dealing daily with over 200 million log events and providing support for over 5,000 network devices. We are specialists in SIEM, our services backed by our EDGE methodology built up through dozens of major deployments and hundreds of use cases with many of the UK's largest companies. We are the UK's largest DDI service provider and the leading integrator for Carbon Black, Splunk, Log Rhythm, Defender ATP and Azure Sentinel in the UK. We provide a single point of contact for all of your managed security needs and can work with you to define and achieve your own individual security requirements. Our team of experts provide proactive monitoring and reporting, monitoring your equipment to ensure maximum availability and responding to calls to support change requests and helping diagnose system issues. Read more about the services offered by the NCC Group Security Operations Centre here: Summary Monitor global IDS, Network Intruder, Firewall, DDoS detection and mitigation, availability and SIEM platforms looking for potential threats, vulnerabilities and indicators of compromise. Provide Incident remediation and prevention documentation and recommendations to customers based on defined procedures and analyst experience. Document and conform to processes related to security monitoring procedures. Provide customer service that exceeds our customers' expectations at all times. Initiate escalation procedure to counteract potential threats, vulnerabilities and threat actors. Compilation and review of service focused reporting. Act as an escalation point for more junior members of the team, providing assistance and mentoring where necessary. Providing assistance to Senior SOC Analysts on Threat Hunting engagements. Contributing to the continuous improvement of SOC procedures and documentation. Perform other duties as assigned. What we are looking for in you Experience / Skills Practical knowledge of security and networking toolsets such as SIEM, IDS, Vulnerability Management, Availability Monitoring, packet capture and other threat detection technologies. Pre-existing, in-depth knowledge of common network protocols. Pre-existing, in-depth knowledge of Windows and Linux based operating systems. Experience in the extensive analysis of common security incidents. Ability to stay calm in highly sensitive and high-pressure incidents. Experience with LogRhythm, ArcSight or Splunk is desirable but not required. Certifications The following certifications are desirable, but not a requirement. Successful candidates that do not possess these certifications may be tasked with working towards them at the beginning of their employment: CREST CPSA / CRIA / CMRE / CNIA / CHIA CompTIA Security+ CompTIA Network+ Degree in related field. Other relevant certifications. Ways of working Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. What do we offer in return? We have a high-performance culture which is balanced evenly with world class well being initiatives and benefits: Flexible working Financial & Investment Pension Life Assurance Share Save Scheme Maternity & Paternity leave Community & Volunteering Programmes Green Car Scheme Cycle Scheme Employee Referral Program Lifestyle & Wellness Learning & Development Diversity & Inclusion So, what's next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
18/07/2026
Full time
SOC Analyst Hybrid (Manchester, Cheltenham or London) Role Purpose Today, it is an unavoidable fact that your business-critical infrastructure and systems are at risk of attack. The key to good security is a clear understanding of what is most critical to the business. Where you do not have enough internal resources, time or skills to monitor and manage your IT environment 24/7, NCC Group can help, freeing up your skilled employees to focus on value-add activity. NCC Group provide a range of managed and hosted services delivered from our UK based Security Operations Centre SOC which operates 24/7, 365 days a year. Our team of over 30 accredited security experts are available 24/7, dealing daily with over 200 million log events and providing support for over 5,000 network devices. We are specialists in SIEM, our services backed by our EDGE methodology built up through dozens of major deployments and hundreds of use cases with many of the UK's largest companies. We are the UK's largest DDI service provider and the leading integrator for Carbon Black, Splunk, Log Rhythm, Defender ATP and Azure Sentinel in the UK. We provide a single point of contact for all of your managed security needs and can work with you to define and achieve your own individual security requirements. Our team of experts provide proactive monitoring and reporting, monitoring your equipment to ensure maximum availability and responding to calls to support change requests and helping diagnose system issues. Read more about the services offered by the NCC Group Security Operations Centre here: Summary Monitor global IDS, Network Intruder, Firewall, DDoS detection and mitigation, availability and SIEM platforms looking for potential threats, vulnerabilities and indicators of compromise. Provide Incident remediation and prevention documentation and recommendations to customers based on defined procedures and analyst experience. Document and conform to processes related to security monitoring procedures. Provide customer service that exceeds our customers' expectations at all times. Initiate escalation procedure to counteract potential threats, vulnerabilities and threat actors. Compilation and review of service focused reporting. Act as an escalation point for more junior members of the team, providing assistance and mentoring where necessary. Providing assistance to Senior SOC Analysts on Threat Hunting engagements. Contributing to the continuous improvement of SOC procedures and documentation. Perform other duties as assigned. What we are looking for in you Experience / Skills Practical knowledge of security and networking toolsets such as SIEM, IDS, Vulnerability Management, Availability Monitoring, packet capture and other threat detection technologies. Pre-existing, in-depth knowledge of common network protocols. Pre-existing, in-depth knowledge of Windows and Linux based operating systems. Experience in the extensive analysis of common security incidents. Ability to stay calm in highly sensitive and high-pressure incidents. Experience with LogRhythm, ArcSight or Splunk is desirable but not required. Certifications The following certifications are desirable, but not a requirement. Successful candidates that do not possess these certifications may be tasked with working towards them at the beginning of their employment: CREST CPSA / CRIA / CMRE / CNIA / CHIA CompTIA Security+ CompTIA Network+ Degree in related field. Other relevant certifications. Ways of working Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly. Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. What do we offer in return? We have a high-performance culture which is balanced evenly with world class well being initiatives and benefits: Flexible working Financial & Investment Pension Life Assurance Share Save Scheme Maternity & Paternity leave Community & Volunteering Programmes Green Car Scheme Cycle Scheme Employee Referral Program Lifestyle & Wellness Learning & Development Diversity & Inclusion So, what's next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to . About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf ( . We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays, we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilized across the organization. You will be the main point of contact for system-related queries, providing expert guidance and technical support to both HR colleagues and wider business users. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What You'll Be Doing Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation Deliver management information and reporting in a timely manner to support the work of the department and the organization. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end user access, and data integrity is met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System including creation of forms and through to Calibration Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What You'll Have SAP configuration experience with strong technical skills in system set up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll ECP is highly desirable Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
16/07/2026
Full time
hackajob is collaborating with to connect them with exceptional professionals for this role. At and Jet2holidays, we're working together to deliver an amazing journey, literally! We work together to really drive forward a 'Customer First' ethos, creating unforgettable package holidays and flights. We couldn't do it without our wonderful people. As our new HR Systems Analyst (HRIS), you will play a pivotal role as the subject matter expert for our SAP platform, as well as all other HR systems utilized across the organization. You will be the main point of contact for system-related queries, providing expert guidance and technical support to both HR colleagues and wider business users. Benefits Hybrid working (we're in the office 2 days per week) Annual pay reviews 26 days holiday (plus Bank Holidays) What You'll Be Doing Configure and develop the HR Systems in line with business requirements to facilitate process improvement and automation Deliver management information and reporting in a timely manner to support the work of the department and the organization. Support the Payroll Team with data and system requirements to ensure that Payroll runs smoothly every month Monitor system performance, data integrity, and security, identifying and addressing potential risks or issues proactively whilst always ensuring security, end user access, and data integrity is met across all HR Systems. Manage incidents and problem tickets raised, ensuring clear communication and resolution within the timeframe agreed. Support Performance Management through the HR System including creation of forms and through to Calibration Work alongside the Senior HR Systems and Business Transformation Manager on new projects, initiatives and improvements. What You'll Have SAP configuration experience with strong technical skills in system set up, maintenance, troubleshooting, and delivering complex HR system solutions. Experience with Employee Central Payroll ECP is highly desirable Proven track record in automating and improving HR business processes, implementing workflows, and driving efficiency. Experience in data analytics, leveraging Tableau to build dynamic HR dashboards that turn complex metrics into clear, actionable insights for stakeholders. Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
Manager - Enterprise Systems and ApplicationsApplylocations: Canary Wharf, London, E14time type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 26, 2026 (14 days left to apply)job requisition id: R2795Department: Technology Company: Canary Wharf Limited Reporting to: Director - Technology JOB SUMMARY Reporting to the Director of Technology, the Manager for Enterprise Systems and Applications will be accountable for the strategy, governance, performance and continuous improvement of CWG's enterprise application landscape. This role will provide leadership across the core systems that enable the business to operate effectively, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring each platform is fit for purpose, well governed, secure, and aligned to the long-term needs of the organisation. The role will lead a team of Product Managers, with supporting analysts aligned to each product area as the function matures. Working closely with business stakeholders, Technology Business Partners, Information Security, Data, Infrastructure and external partners, the Enterprise Systems Manager will develop clear platform roadmaps, prioritise demand, improve ways of working and ensure that investment in enterprise systems delivers measurable business value. This is a strategic leadership role within the Technology Department, responsible for moving CWG towards a more integrated, simplified and business-aligned application environment. The post holder will be expected to bring structure, ownership and governance to enterprise systems, while enabling innovation, operational efficiency, improved data quality and better decision-making across the Group. Salary: £105,000 - £115,000 (depending on experience) Working Pattern: Hybrid working (4 days onsite, 1 day remote) Closing Date: Sunday 26th July (subject to application response) MAIN RESPONSIBILITIES Provide strategic direction, leadership and management for CWG's enterprise systems function, ensuring core applications are aligned to the Group's objectives, operating model and future business requirements. Own and maintain the roadmap for key enterprise platforms, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring investment decisions are prioritised against business value, risk reduction and operational efficiency. Lead, develop and manage a team of Product Managers, ensuring clear ownership, performance expectations, succession planning and development pathways are in place. Establish clear product ownership and governance across enterprise systems, ensuring business owners, Technology owners and third-party responsibilities are understood, documented and actively managed. Partner with senior stakeholders across the business to understand functional priorities, translate requirements into technology outcomes and ensure enterprise systems support measurable business improvement. Develop and maintain effective demand management and prioritisation processes for system enhancements, integrations, reporting, data requests and continuous improvement activity. Ensure enterprise systems are secure, resilient, supportable and compliant with CWG policies, Information Security standards, data protection requirements and relevant legislative obligations. Manage key vendor and partner relationships, ensuring suppliers are held to account for performance, value, service quality, roadmap alignment and contractual commitments. Drive simplification and rationalisation of the application estate, identifying duplication, under-use, poor process alignment and opportunities to improve value from existing platforms. Work with the Data, Architecture and Development teams to ensure integrations, reporting, analytics and data flows are designed in a controlled, scalable and supportable way. Provide regular management information on platform performance, risk, delivery progress, adoption, benefits realisation and areas requiring senior decision or investment. Support the development of business cases, investment proposals and ITIC submissions where enterprise systems require new funding, supplier engagement or material change. Promote a culture of continuous improvement, product thinking, accountability and business partnership across the Enterprise Systems team and wider Technology Department. PERSON SPECIFICATION Proven experience leading enterprise applications, business systems or product management functions within a complex organisation. Strong understanding of enterprise platforms such as ERP, CRM, HRIS, data platforms and business-critical SaaS applications, ideally including Yardi, Salesforce, Workday or Microsoft Fabric. Experience developing technology roadmaps, product strategies and investment plans that are aligned to business priorities and measurable outcomes. Strong stakeholder engagement skills, with the ability to build credibility, influence senior leaders and translate business requirements into clear technology priorities. Demonstrable experience of managing vendors, commercial relationships and third-party delivery partners to achieve service quality, delivery performance and value for money. Good understanding of governance, risk management, data protection, information security and compliance considerations associated with enterprise systems. Ability to lead and develop teams, set clear direction, manage performance and create a culture of ownership, accountability and continuous improvement. Strong analytical and problem-solving skills, with the ability to interpret complex information, assess options and make pragmatic recommendations. Excellent written and verbal communication skills, with the ability to explain technical, operational and commercial matters clearly to both technical and non-technical audiences. Experience operating across project delivery, service management and continuous improvement environments, with an appreciation of ITIL, Agile or hybrid delivery approaches. Commercially aware, outcome-led and able to challenge demand constructively to ensure Technology effort is focused on the right priorities. Passion for excellence, innovation, simplification and personal development, with a proactive approach to improving how Technology supports the business. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals . click apply for full job details
14/07/2026
Full time
Manager - Enterprise Systems and ApplicationsApplylocations: Canary Wharf, London, E14time type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: July 26, 2026 (14 days left to apply)job requisition id: R2795Department: Technology Company: Canary Wharf Limited Reporting to: Director - Technology JOB SUMMARY Reporting to the Director of Technology, the Manager for Enterprise Systems and Applications will be accountable for the strategy, governance, performance and continuous improvement of CWG's enterprise application landscape. This role will provide leadership across the core systems that enable the business to operate effectively, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring each platform is fit for purpose, well governed, secure, and aligned to the long-term needs of the organisation. The role will lead a team of Product Managers, with supporting analysts aligned to each product area as the function matures. Working closely with business stakeholders, Technology Business Partners, Information Security, Data, Infrastructure and external partners, the Enterprise Systems Manager will develop clear platform roadmaps, prioritise demand, improve ways of working and ensure that investment in enterprise systems delivers measurable business value. This is a strategic leadership role within the Technology Department, responsible for moving CWG towards a more integrated, simplified and business-aligned application environment. The post holder will be expected to bring structure, ownership and governance to enterprise systems, while enabling innovation, operational efficiency, improved data quality and better decision-making across the Group. Salary: £105,000 - £115,000 (depending on experience) Working Pattern: Hybrid working (4 days onsite, 1 day remote) Closing Date: Sunday 26th July (subject to application response) MAIN RESPONSIBILITIES Provide strategic direction, leadership and management for CWG's enterprise systems function, ensuring core applications are aligned to the Group's objectives, operating model and future business requirements. Own and maintain the roadmap for key enterprise platforms, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring investment decisions are prioritised against business value, risk reduction and operational efficiency. Lead, develop and manage a team of Product Managers, ensuring clear ownership, performance expectations, succession planning and development pathways are in place. Establish clear product ownership and governance across enterprise systems, ensuring business owners, Technology owners and third-party responsibilities are understood, documented and actively managed. Partner with senior stakeholders across the business to understand functional priorities, translate requirements into technology outcomes and ensure enterprise systems support measurable business improvement. Develop and maintain effective demand management and prioritisation processes for system enhancements, integrations, reporting, data requests and continuous improvement activity. Ensure enterprise systems are secure, resilient, supportable and compliant with CWG policies, Information Security standards, data protection requirements and relevant legislative obligations. Manage key vendor and partner relationships, ensuring suppliers are held to account for performance, value, service quality, roadmap alignment and contractual commitments. Drive simplification and rationalisation of the application estate, identifying duplication, under-use, poor process alignment and opportunities to improve value from existing platforms. Work with the Data, Architecture and Development teams to ensure integrations, reporting, analytics and data flows are designed in a controlled, scalable and supportable way. Provide regular management information on platform performance, risk, delivery progress, adoption, benefits realisation and areas requiring senior decision or investment. Support the development of business cases, investment proposals and ITIC submissions where enterprise systems require new funding, supplier engagement or material change. Promote a culture of continuous improvement, product thinking, accountability and business partnership across the Enterprise Systems team and wider Technology Department. PERSON SPECIFICATION Proven experience leading enterprise applications, business systems or product management functions within a complex organisation. Strong understanding of enterprise platforms such as ERP, CRM, HRIS, data platforms and business-critical SaaS applications, ideally including Yardi, Salesforce, Workday or Microsoft Fabric. Experience developing technology roadmaps, product strategies and investment plans that are aligned to business priorities and measurable outcomes. Strong stakeholder engagement skills, with the ability to build credibility, influence senior leaders and translate business requirements into clear technology priorities. Demonstrable experience of managing vendors, commercial relationships and third-party delivery partners to achieve service quality, delivery performance and value for money. Good understanding of governance, risk management, data protection, information security and compliance considerations associated with enterprise systems. Ability to lead and develop teams, set clear direction, manage performance and create a culture of ownership, accountability and continuous improvement. Strong analytical and problem-solving skills, with the ability to interpret complex information, assess options and make pragmatic recommendations. Excellent written and verbal communication skills, with the ability to explain technical, operational and commercial matters clearly to both technical and non-technical audiences. Experience operating across project delivery, service management and continuous improvement environments, with an appreciation of ITIL, Agile or hybrid delivery approaches. Commercially aware, outcome-led and able to challenge demand constructively to ensure Technology effort is focused on the right priorities. Passion for excellence, innovation, simplification and personal development, with a proactive approach to improving how Technology supports the business. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals . click apply for full job details
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
14/07/2026
Contractor
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
# Senior Data Analyst# USSApply Now! Senior Data Analyst Business Area: HR Place of Work: Liverpool Contract Type: Fixed Term Contract When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model. About the role In your role as Senior Data Analyst, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to support the successful delivery of the HRIS system transformation programme. Working across HR, Technology and Data Governance workstreams, the role will lead analytical activity to ensure high quality data modelling, data frameworks, data validation and data migration processes are delivered. This role is critical to aligning the HRIS replacement with the wider organisational Data Governance programme, supporting the development of a robust and future ready HR data landscape. What you will be doing As a trusted part of the HR team you will be responsible for: Data Analysis & Requirements Analyse the current data landscape, mapping data sources, transformations and uses of data across the lifecycle. Translate business requirements, complex business processes and disparate data silos into data specifications, representing the data needs of the HR team and the downstream consumers of data. Partner with Data Governance leads to define data ownership, stewardship and quality rules. Support RFP processes, assessing prospective vendors based upon USS's data needs. Support the creation and maintenance of data dictionaries, business glossaries and metadata standards. Partner with the Data Architect to support the development of conceptual, logical and physical data models for HR data domains to support HRIS design and integration. Undertake all data activities in accordance with the requirements of the internal data governance and information security frameworks, and USS's regulatory obligations. Data Quality, Validation & Controls Lead the development of data validation rules and quality checkpoints across all HR data sets. Conduct data profiling, data audits and integrity checks to identify risks, gaps and anomalies. Recommend remediation actions to improve data accuracy, consistency, and completeness. Support identification and documentation of critical data elements and associated quality thresholds. Data Migration (HRIS Replacement Programme) Work closely with HRIS vendors, Head of HR Operations & Transformation and technology teams to design and execute data migration plans. Define transformation rules and mapping specifications from legacy HR systems to new technologies. Support migration testing cycles (SIT, UAT, parallel runs), including reconciliation of migrated data. Ensure data migration activity aligns with the AS IS data landscape and target state design. Collaboration & Stakeholder Engagement Work across HR, Technology, Programme Management, and Data Oversight to ensure cohesive data approaches. Translate complex data concepts into clear, business friendly insights and documentation. Support workshops on data structures, data ownership, definitions, and requirements. Provide subject matter expertise to HR workstreams including HR Ops, Payroll, Reward, Resourcing, Learning and HRBP functions. Reporting & Insight Enablement Contribute to the development of scalable, accurate data structures enabling future HR reporting and analytics. Ensure HRIS design and data models support strategic reporting needs (e.g., workforce, payroll, reward, talent, EDI). Support transitioning reporting logic from legacy tools (e.g., iTrent, Focuss, OMNI, SharePoint, Excel/PowerBI). About you We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: Experience working as a Senior Data Analyst, with an excellent understanding of HR data, best practices and regulatory requirements. Operated in a similar role on HRIS system transformation programmes. Knowledge of data modelling practices, including conceptual and logical model creation. Proven experience in data migration for large scale HR or ERP systems. Strong analytical, problem solving and data validation skills. Familiarity with data governance principles (data ownership, stewardship, data quality). Ability to produce clear documentation and communicate complex concepts with non technical stakeholders. Proficiency with analytical and data tools (e.g., SQL, Excel, PowerBI). An understanding of modern data warehouses, data lakes and data lakehouses would be beneficial. Why join us? At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we will reward you Great starting salary Generous annual leave package Access to a high quality pension scheme provided through Universities Superannuation Scheme Supportive people policies (including enhanced occupational sickness pay and family friendly pay) Financial contributions towards your personal development to help you maintain your physical and mental wellbeing Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership Learning and development opportunities to develop your skills, knowledge and talent Employee Volunteer Day's to support the communities where you work and live Cycle to Work Scheme Our culture and values Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them 'front and centre' of what we do. This is embedded through our values: Integrity Collaboration Excellence About us Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting .
13/07/2026
Full time
# Senior Data Analyst# USSApply Now! Senior Data Analyst Business Area: HR Place of Work: Liverpool Contract Type: Fixed Term Contract When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model. About the role In your role as Senior Data Analyst, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to support the successful delivery of the HRIS system transformation programme. Working across HR, Technology and Data Governance workstreams, the role will lead analytical activity to ensure high quality data modelling, data frameworks, data validation and data migration processes are delivered. This role is critical to aligning the HRIS replacement with the wider organisational Data Governance programme, supporting the development of a robust and future ready HR data landscape. What you will be doing As a trusted part of the HR team you will be responsible for: Data Analysis & Requirements Analyse the current data landscape, mapping data sources, transformations and uses of data across the lifecycle. Translate business requirements, complex business processes and disparate data silos into data specifications, representing the data needs of the HR team and the downstream consumers of data. Partner with Data Governance leads to define data ownership, stewardship and quality rules. Support RFP processes, assessing prospective vendors based upon USS's data needs. Support the creation and maintenance of data dictionaries, business glossaries and metadata standards. Partner with the Data Architect to support the development of conceptual, logical and physical data models for HR data domains to support HRIS design and integration. Undertake all data activities in accordance with the requirements of the internal data governance and information security frameworks, and USS's regulatory obligations. Data Quality, Validation & Controls Lead the development of data validation rules and quality checkpoints across all HR data sets. Conduct data profiling, data audits and integrity checks to identify risks, gaps and anomalies. Recommend remediation actions to improve data accuracy, consistency, and completeness. Support identification and documentation of critical data elements and associated quality thresholds. Data Migration (HRIS Replacement Programme) Work closely with HRIS vendors, Head of HR Operations & Transformation and technology teams to design and execute data migration plans. Define transformation rules and mapping specifications from legacy HR systems to new technologies. Support migration testing cycles (SIT, UAT, parallel runs), including reconciliation of migrated data. Ensure data migration activity aligns with the AS IS data landscape and target state design. Collaboration & Stakeholder Engagement Work across HR, Technology, Programme Management, and Data Oversight to ensure cohesive data approaches. Translate complex data concepts into clear, business friendly insights and documentation. Support workshops on data structures, data ownership, definitions, and requirements. Provide subject matter expertise to HR workstreams including HR Ops, Payroll, Reward, Resourcing, Learning and HRBP functions. Reporting & Insight Enablement Contribute to the development of scalable, accurate data structures enabling future HR reporting and analytics. Ensure HRIS design and data models support strategic reporting needs (e.g., workforce, payroll, reward, talent, EDI). Support transitioning reporting logic from legacy tools (e.g., iTrent, Focuss, OMNI, SharePoint, Excel/PowerBI). About you We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: Experience working as a Senior Data Analyst, with an excellent understanding of HR data, best practices and regulatory requirements. Operated in a similar role on HRIS system transformation programmes. Knowledge of data modelling practices, including conceptual and logical model creation. Proven experience in data migration for large scale HR or ERP systems. Strong analytical, problem solving and data validation skills. Familiarity with data governance principles (data ownership, stewardship, data quality). Ability to produce clear documentation and communicate complex concepts with non technical stakeholders. Proficiency with analytical and data tools (e.g., SQL, Excel, PowerBI). An understanding of modern data warehouses, data lakes and data lakehouses would be beneficial. Why join us? At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we will reward you Great starting salary Generous annual leave package Access to a high quality pension scheme provided through Universities Superannuation Scheme Supportive people policies (including enhanced occupational sickness pay and family friendly pay) Financial contributions towards your personal development to help you maintain your physical and mental wellbeing Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership Learning and development opportunities to develop your skills, knowledge and talent Employee Volunteer Day's to support the communities where you work and live Cycle to Work Scheme Our culture and values Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them 'front and centre' of what we do. This is embedded through our values: Integrity Collaboration Excellence About us Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting .
Lead Business Analyst - Water E2E Location: West Yorkshire (Hybrid Working - 1 2 days in office per week, initially Bradford, moving to Leeds Valley Park in summer 2026) Work type: Permanent, 37 hours per week, Monday - Friday Benefits Competitive salary (£50,622 - £63,277, depending on experience) Annual incentive related bonus (up to £1,000) Attractive pension scheme (up to 12% company contribution) Development opportunities aligned with the Lead Business Analyst - Water progression plan 25 days annual leave plus bank holidays, plus 2 additional wellness days Life assurance cover of 4 times pensionable salary Health cash plan, critical illness insurance, dental insurance, partner cover, and retail savings scheme Online GP service, cycle to work scheme, gym membership discounts What we do Yorkshire Water delivers essential water and wastewater services to over 5.4 million residents and visitors in the region, while protecting communities, the environment and planning for the future. The IT function is key to meeting evolving customer and regulator expectations, and we are investing heavily in technology such as SAP, CRM, GIS and other integrated systems. Where you fit in As our Lead Business Analyst - Water, you will: Lead scoping, requirements gathering and prioritisation for high impact strategic initiatives. Lead and develop a team of up to 10 Business Analysts, providing clear support and guidance. Translate requirements into actionable specifications for IT and operational solutions. Influence senior leadership to embrace process and organisational transformation. Build deep expertise in business processes and operating models to identify sustainable improvement opportunities. Secure stakeholder and customer sign off for change and IT related requirements. Demonstrate strong commercial awareness and strategic thinking. Collaborate with stakeholders to develop and deliver implementation plans across systems, processes and behaviours. Apply the most effective business analysis tools, techniques and methodologies (including predictive and agile approaches). Define and maintain organisational standards for requirements management. Use industry recognised techniques to elicit business needs and resolve conflicting requirements. Ensure IT solutions deliver maximum value and align with business goals. Champion innovation and communicate the value of IT across the organisation. Contribute to IT contingency and security planning in line with business continuity. Maintain strong relationships with external partners to influence strategic roadmaps and ensure value for money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign off. Define service level agreement specifications where appropriate. Provide post implementation support to realise and sustain benefits. Maintain high standards of knowledge and capability within the Business Analysis Centre of Excellence. Lead and inspire the Business Analysis Community of Practice. What skills & qualifications you will need Build and maintain influential relationships with internal and external stakeholders, including senior management, suppliers and partners. Demonstrate a curious and questioning mindset, always seeking deeper understanding. Show a strong commitment to learning, personal growth and continuous improvement. Communicate effectively with excellent interpersonal, written and verbal skills. Be highly motivated and self sufficient, with a clear sense of purpose and proactive ownership. Capable of independently managing issues and projects on behalf of the leadership team. Make decisions that contribute to organisational goals and impact financial performance. Influence others effectively to drive activity completion and outcomes. Possess strong organisational and personal time management skills. Have experience delivering Enterprise Resource Planning (ERP) programmes. Have experience leading change initiatives across SAP, CRM and/or GIS programmes. Embod the customer first mindset, consistently delivering high quality service. Apply advanced problem solving skills to identify root causes and recurring patterns. Flexibility We support flexible working patterns and job share options where possible to help you balance work and life. Equal Opportunities Kelda Group values equality, diversity and inclusion. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. Closing Date The closing date for this role is the 2nd of June 2026.
12/07/2026
Full time
Lead Business Analyst - Water E2E Location: West Yorkshire (Hybrid Working - 1 2 days in office per week, initially Bradford, moving to Leeds Valley Park in summer 2026) Work type: Permanent, 37 hours per week, Monday - Friday Benefits Competitive salary (£50,622 - £63,277, depending on experience) Annual incentive related bonus (up to £1,000) Attractive pension scheme (up to 12% company contribution) Development opportunities aligned with the Lead Business Analyst - Water progression plan 25 days annual leave plus bank holidays, plus 2 additional wellness days Life assurance cover of 4 times pensionable salary Health cash plan, critical illness insurance, dental insurance, partner cover, and retail savings scheme Online GP service, cycle to work scheme, gym membership discounts What we do Yorkshire Water delivers essential water and wastewater services to over 5.4 million residents and visitors in the region, while protecting communities, the environment and planning for the future. The IT function is key to meeting evolving customer and regulator expectations, and we are investing heavily in technology such as SAP, CRM, GIS and other integrated systems. Where you fit in As our Lead Business Analyst - Water, you will: Lead scoping, requirements gathering and prioritisation for high impact strategic initiatives. Lead and develop a team of up to 10 Business Analysts, providing clear support and guidance. Translate requirements into actionable specifications for IT and operational solutions. Influence senior leadership to embrace process and organisational transformation. Build deep expertise in business processes and operating models to identify sustainable improvement opportunities. Secure stakeholder and customer sign off for change and IT related requirements. Demonstrate strong commercial awareness and strategic thinking. Collaborate with stakeholders to develop and deliver implementation plans across systems, processes and behaviours. Apply the most effective business analysis tools, techniques and methodologies (including predictive and agile approaches). Define and maintain organisational standards for requirements management. Use industry recognised techniques to elicit business needs and resolve conflicting requirements. Ensure IT solutions deliver maximum value and align with business goals. Champion innovation and communicate the value of IT across the organisation. Contribute to IT contingency and security planning in line with business continuity. Maintain strong relationships with external partners to influence strategic roadmaps and ensure value for money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign off. Define service level agreement specifications where appropriate. Provide post implementation support to realise and sustain benefits. Maintain high standards of knowledge and capability within the Business Analysis Centre of Excellence. Lead and inspire the Business Analysis Community of Practice. What skills & qualifications you will need Build and maintain influential relationships with internal and external stakeholders, including senior management, suppliers and partners. Demonstrate a curious and questioning mindset, always seeking deeper understanding. Show a strong commitment to learning, personal growth and continuous improvement. Communicate effectively with excellent interpersonal, written and verbal skills. Be highly motivated and self sufficient, with a clear sense of purpose and proactive ownership. Capable of independently managing issues and projects on behalf of the leadership team. Make decisions that contribute to organisational goals and impact financial performance. Influence others effectively to drive activity completion and outcomes. Possess strong organisational and personal time management skills. Have experience delivering Enterprise Resource Planning (ERP) programmes. Have experience leading change initiatives across SAP, CRM and/or GIS programmes. Embod the customer first mindset, consistently delivering high quality service. Apply advanced problem solving skills to identify root causes and recurring patterns. Flexibility We support flexible working patterns and job share options where possible to help you balance work and life. Equal Opportunities Kelda Group values equality, diversity and inclusion. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership. We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. Closing Date The closing date for this role is the 2nd of June 2026.
Overview Made Tech helps UK public sector organisations build and run better digital services. Our Cyber practice sits at the heart of that mission - working alongside government departments, agencies, and critical national infrastructure owners to improve how they detect, respond to, and learn from cyber threats. As a Lead Security Analyst, you'll be the most senior analyst on your engagement, setting the technical direction for the SOC and owning the quality of what the team produces - from detection engineering to threat-hunting to incident response. This isn't a role where you disappear into a ticket queue. You'll shape the threat-landscape narrative for your engagement, drive the detection backlog, and build the capability of the analysts around you. That means pairing on complex investigations, setting tradecraft standards, and making sure the team's detection content is version-controlled, peer-reviewed, and continuously improved - not left to age in a SIEM. You'll also be the trusted technical interface for client security stakeholders, translating what the SOC is seeing into the language that informs decisions. The UK public sector context matters here. You'll align your work to NCSC guidance, the Cyber Assessment Framework, and OFFICIAL handling requirements - not because compliance is the goal, but because those frameworks reflect the real risk environment your clients operate in. You'll engage with cross-government security communities, feed detection content and runbooks back into the Cyber practice, and help grow a bench of analysts who can operate at the same standard. Key Responsibilities Set the detection engineering standard - author, tune, and peer-review detections in KQL, SPL, EQL, or Sigma; manage the false-positive backlog; map coverage to MITRE ATT&CK; and train L1/L2 analysts to write and tune detections themselves. Own the threat-landscape narrative for your engagement - turn intelligence from NCSC advisories, sector feeds, and threat actor reporting into hunt themes, coverage gap analysis, and detection priorities that the SOC and client stakeholders can act on. Run the intelligence cycle as a managed discipline - maintain a collection plan, produce timely and rigorous intelligence products, and build feedback loops that keep the cycle honest and improving. Establish and lead security incident response practice - build playbooks, define the severity model, run exercises, and lead the team's response to significant incidents; run blameless post-mortems that the team actually learns from. Design the log and telemetry pipeline that detections run on - including bespoke application telemetry in cloud environments, not just commodity endpoint feeds; ensure the right signals are collected, parsed, and retained for both detection and investigation. Be the trusted technical interface for client security stakeholders - communicate what the SOC is detecting, investigating, and covering without losing fidelity; surface risks early and honestly, and align the team's priorities to the client's risk picture. Grow the analysts around you - pair on detection authorship and incident response as a default, set pairing as the team norm, and actively build the capability of L1 and L2 analysts through structured mentoring and coaching so knowledge isn't concentrated in one person. Contribute to the Cyber practice beyond your engagement - feed detection content, runbooks, and lessons learned back into shared practice resources; contribute to analyst assessment and hiring; and engage with public-sector security communities including NCSC CISP and relevant ISACs. Skills, Knowledge & Expertise We're looking for someone who holds one of the following, or an equivalent senior cyber operations leadership credential: CISSP CISM CASP+ Experience leading detection engineering in a SOC or similar environment - including writing and tuning detections in KQL, SPL, EQL, or Sigma, and managing coverage against MITRE ATT&CK Experience designing or improving a log and telemetry pipeline, including application-level telemetry from cloud-hosted services (AWS is a strong preference at this grade), with an understanding of how to design monitoring for failure modes and degraded states Evidence of running the intelligence cycle as a managed discipline - collection planning, production, and feedback - rather than consuming finished intelligence Working knowledge of UK government security standards and frameworks, including NCSC CAF Objective C, GovAssure, and OFFICIAL handling requirements Experience establishing incident response practice - playbooks, severity models, and exercises - not just responding to individual incidents Evidence of growing the technical capability of less experienced analysts through pairing, structured mentoring, or coaching, including setting clear goals and tracking progress over time Experience anchoring delivery on client outcomes rather than task completion - challenging the brief where it serves the client and making value visible rather than reporting effort Evidence of contributing reusable assets - detection playbooks, runbooks, templates, or accelerators - back into a practice or community, rather than leaving knowledge within a single team Tools and practices Familiarity with SOAR tooling and automation of triage and enrichment workflows Experience working in Kanban-led operating models, including managing triage queues, WIP limits, and class-of-service for incidents Experience running or contributing to skills-based technical assessments that evaluate demonstrated capability rather than credentials or years of experience Made Tech sponsors attainment of recognised cyber certifications for staff in scope. If you don't yet hold the essential credentials listed above but are working toward them - or can demonstrate equivalent capability through your experience - we'd still like to hear from you. Job Benefits We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility - An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. If you need this job description in another format, or other support in applying, please email We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
11/07/2026
Full time
Overview Made Tech helps UK public sector organisations build and run better digital services. Our Cyber practice sits at the heart of that mission - working alongside government departments, agencies, and critical national infrastructure owners to improve how they detect, respond to, and learn from cyber threats. As a Lead Security Analyst, you'll be the most senior analyst on your engagement, setting the technical direction for the SOC and owning the quality of what the team produces - from detection engineering to threat-hunting to incident response. This isn't a role where you disappear into a ticket queue. You'll shape the threat-landscape narrative for your engagement, drive the detection backlog, and build the capability of the analysts around you. That means pairing on complex investigations, setting tradecraft standards, and making sure the team's detection content is version-controlled, peer-reviewed, and continuously improved - not left to age in a SIEM. You'll also be the trusted technical interface for client security stakeholders, translating what the SOC is seeing into the language that informs decisions. The UK public sector context matters here. You'll align your work to NCSC guidance, the Cyber Assessment Framework, and OFFICIAL handling requirements - not because compliance is the goal, but because those frameworks reflect the real risk environment your clients operate in. You'll engage with cross-government security communities, feed detection content and runbooks back into the Cyber practice, and help grow a bench of analysts who can operate at the same standard. Key Responsibilities Set the detection engineering standard - author, tune, and peer-review detections in KQL, SPL, EQL, or Sigma; manage the false-positive backlog; map coverage to MITRE ATT&CK; and train L1/L2 analysts to write and tune detections themselves. Own the threat-landscape narrative for your engagement - turn intelligence from NCSC advisories, sector feeds, and threat actor reporting into hunt themes, coverage gap analysis, and detection priorities that the SOC and client stakeholders can act on. Run the intelligence cycle as a managed discipline - maintain a collection plan, produce timely and rigorous intelligence products, and build feedback loops that keep the cycle honest and improving. Establish and lead security incident response practice - build playbooks, define the severity model, run exercises, and lead the team's response to significant incidents; run blameless post-mortems that the team actually learns from. Design the log and telemetry pipeline that detections run on - including bespoke application telemetry in cloud environments, not just commodity endpoint feeds; ensure the right signals are collected, parsed, and retained for both detection and investigation. Be the trusted technical interface for client security stakeholders - communicate what the SOC is detecting, investigating, and covering without losing fidelity; surface risks early and honestly, and align the team's priorities to the client's risk picture. Grow the analysts around you - pair on detection authorship and incident response as a default, set pairing as the team norm, and actively build the capability of L1 and L2 analysts through structured mentoring and coaching so knowledge isn't concentrated in one person. Contribute to the Cyber practice beyond your engagement - feed detection content, runbooks, and lessons learned back into shared practice resources; contribute to analyst assessment and hiring; and engage with public-sector security communities including NCSC CISP and relevant ISACs. Skills, Knowledge & Expertise We're looking for someone who holds one of the following, or an equivalent senior cyber operations leadership credential: CISSP CISM CASP+ Experience leading detection engineering in a SOC or similar environment - including writing and tuning detections in KQL, SPL, EQL, or Sigma, and managing coverage against MITRE ATT&CK Experience designing or improving a log and telemetry pipeline, including application-level telemetry from cloud-hosted services (AWS is a strong preference at this grade), with an understanding of how to design monitoring for failure modes and degraded states Evidence of running the intelligence cycle as a managed discipline - collection planning, production, and feedback - rather than consuming finished intelligence Working knowledge of UK government security standards and frameworks, including NCSC CAF Objective C, GovAssure, and OFFICIAL handling requirements Experience establishing incident response practice - playbooks, severity models, and exercises - not just responding to individual incidents Evidence of growing the technical capability of less experienced analysts through pairing, structured mentoring, or coaching, including setting clear goals and tracking progress over time Experience anchoring delivery on client outcomes rather than task completion - challenging the brief where it serves the client and making value visible rather than reporting effort Evidence of contributing reusable assets - detection playbooks, runbooks, templates, or accelerators - back into a practice or community, rather than leaving knowledge within a single team Tools and practices Familiarity with SOAR tooling and automation of triage and enrichment workflows Experience working in Kanban-led operating models, including managing triage queues, WIP limits, and class-of-service for incidents Experience running or contributing to skills-based technical assessments that evaluate demonstrated capability rather than credentials or years of experience Made Tech sponsors attainment of recognised cyber certifications for staff in scope. If you don't yet hold the essential credentials listed above but are working toward them - or can demonstrate equivalent capability through your experience - we'd still like to hear from you. Job Benefits We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave Flexible Working Hours - we are flexible with what hours you work Flexible Parental Leave - we offer flexible parental leave options Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice At this point, we hope you're feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. SC Eligibility - An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. If you need this job description in another format, or other support in applying, please email We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
PMO Reporting Analyst (Digital & IT PMO) Contract Hybrid (Bristol) Location: Bristol (1 day per week) Rate: £55.33/hr pay rate Inside IR35 Active SC required Overview Our client, a leading organisation within Defence & Security, is growing their Digital & IT PMO function and is looking for a PMO Reporting Analyst to support portfolio reporting, governance and insight across a busy change environment. This is a great role for someone who enjoys turning complex data into clear, actionable reporting for senior stakeholders-while also improving reporting efficiency through automation. What you'll be doing Collecting, validating and managing performance data across the Digital Solutions portfolio Building and maintaining dashboards and reports (e.g., Power BI, Excel) Producing standard and ad-hoc reporting packs for PMO leadership and stakeholders Automating reporting processes to reduce manual effort and improve consistency Analyzing performance trends and highlighting risks / opportunities Supporting governance activities (gates, reviews, assurance) with data and insight Contributing to continuous improvement of PMO reporting frameworks and tools Supporting PMO administration tasks as required What we're looking for (must-have) Experience in a PMO / project controls / reporting analyst / data analyst role in a complex environment Strong analytical capability with confidence handling larger datasets Strong Power BI (or similar visualisation tool) experience Advanced Excel (Power Query, pivot tables, formulas, etc.) Understanding of project lifecycle, governance and PMO processes High attention to detail and strong data quality focusAble to communicate insights clearly to non-technical stakeholders Nice-to-have Tools: SAP, JIRA Methodologies: Agile and/or Waterfall Automation/analysis tooling: Power Automate, Python, SQL
10/07/2026
Full time
PMO Reporting Analyst (Digital & IT PMO) Contract Hybrid (Bristol) Location: Bristol (1 day per week) Rate: £55.33/hr pay rate Inside IR35 Active SC required Overview Our client, a leading organisation within Defence & Security, is growing their Digital & IT PMO function and is looking for a PMO Reporting Analyst to support portfolio reporting, governance and insight across a busy change environment. This is a great role for someone who enjoys turning complex data into clear, actionable reporting for senior stakeholders-while also improving reporting efficiency through automation. What you'll be doing Collecting, validating and managing performance data across the Digital Solutions portfolio Building and maintaining dashboards and reports (e.g., Power BI, Excel) Producing standard and ad-hoc reporting packs for PMO leadership and stakeholders Automating reporting processes to reduce manual effort and improve consistency Analyzing performance trends and highlighting risks / opportunities Supporting governance activities (gates, reviews, assurance) with data and insight Contributing to continuous improvement of PMO reporting frameworks and tools Supporting PMO administration tasks as required What we're looking for (must-have) Experience in a PMO / project controls / reporting analyst / data analyst role in a complex environment Strong analytical capability with confidence handling larger datasets Strong Power BI (or similar visualisation tool) experience Advanced Excel (Power Query, pivot tables, formulas, etc.) Understanding of project lifecycle, governance and PMO processes High attention to detail and strong data quality focusAble to communicate insights clearly to non-technical stakeholders Nice-to-have Tools: SAP, JIRA Methodologies: Agile and/or Waterfall Automation/analysis tooling: Power Automate, Python, SQL
Senior Project Manager - Telephony Modernisation - Digital Employee Experience (Ref: 1739) Contract initially until 31/01/2027 £86.23ph, UMB, inside IR35 Hybrid working out of Luton (2-3 days onsite per week) Please note, Security Clearance will be required for this role Role Overview We are seeking a seasoned Senior Project Manager to lead the Telephony Modernisation project that supports the transformation of the digital employee experience (DEX). This role drives strategy, delivery, and continuous improvement of our Telephony Services to enhance collaboration, productivity, safety and security across the organisation. You will partner with other Digital Solutions workstreams, Business Partners, Communications, and Business Leaders to design and deliver a modern, user-centric digital solution that improves how employees connect, collaborate, and perform their work. Key Responsibilities Project Delivery Lead and manage multiple complex projects simultaneously, ensuring on-time, on-budget, high-quality delivery. Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes. Work closely with our DIO (Delivery Integration Office) and DSPMO (Digital Solutions Project Management Office) Participate in vendor selection, contract reviews, and collaborate with third-party delivery partners. Work closely with our Tech Ops and Site Ops colleagues. Work with business analysts to oversee requirements development and traceability, and business benefits. Work with Test Lead on developing test activities. Responsible for project financial management in partnership with finance and DIO. Manage project risks, issues, dependencies, and change impacts. Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services. Partner with Architecture and Security teams to ensure scalable, secure solutions. Work closely with Snr Project Managers across DEX and other portfolios, reporting into DEX Portfolio Lead. Stakeholder Management Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications. Facilitate executive steering committees and working groups. Lead cross-functional collaboration across technical and business teams. Ensure effective communication and change management strategies are in place. Change & Adoption Develop and deliver change management and communication plans working in partnership with our adoption and communications team. Lead training, adoption campaigns, and feedback loops. Measure employee engagement and digital experience maturity. Technology & Strategic Leadership Drive adoption and measurable business value from digital tools. Translate employee needs and business requirements into actionable project plans. Champion user-centric design principles and continuous improvement. Help to deliver DEX roadmaps aligned with business strategy. Required Qualifications 8-12+ years of project/program management experience, including large-scale, multi-site digital transformation initiatives. Proven experience delivering digital workplace or employee experience projects and programs. Demonstrated success managing stakeholders at senior leadership level. Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience with collaboration platforms (e.g. Microsoft 365, ServiceNow). Preferred Qualifications Experience deploying Cloud based, Voice Over IP Telephony solutions PMP, PRINCE2, or Agile certification. Experience in global and/or large matrixed organizations. Key Competencies Exceptional stakeholder engagement and management Executive communication and influence Proactive Project Management Strategic thinking and business alignment Risk and Issue management, with ability to know when and how to elevate Financial management Business Change leadership Strong analytical and data-driven mindset Customer-centric and design-oriented approach Ability to keep focused on delivery against changing processes and blockers Previous use of SAP or other project tracking tool desirable. Success Measures Delivery to Time, Cost and Quality Positive stakeholder and executive feedback Improved employee digital satisfaction scores (delivery to outcomes)
09/07/2026
Full time
Senior Project Manager - Telephony Modernisation - Digital Employee Experience (Ref: 1739) Contract initially until 31/01/2027 £86.23ph, UMB, inside IR35 Hybrid working out of Luton (2-3 days onsite per week) Please note, Security Clearance will be required for this role Role Overview We are seeking a seasoned Senior Project Manager to lead the Telephony Modernisation project that supports the transformation of the digital employee experience (DEX). This role drives strategy, delivery, and continuous improvement of our Telephony Services to enhance collaboration, productivity, safety and security across the organisation. You will partner with other Digital Solutions workstreams, Business Partners, Communications, and Business Leaders to design and deliver a modern, user-centric digital solution that improves how employees connect, collaborate, and perform their work. Key Responsibilities Project Delivery Lead and manage multiple complex projects simultaneously, ensuring on-time, on-budget, high-quality delivery. Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes. Work closely with our DIO (Delivery Integration Office) and DSPMO (Digital Solutions Project Management Office) Participate in vendor selection, contract reviews, and collaborate with third-party delivery partners. Work closely with our Tech Ops and Site Ops colleagues. Work with business analysts to oversee requirements development and traceability, and business benefits. Work with Test Lead on developing test activities. Responsible for project financial management in partnership with finance and DIO. Manage project risks, issues, dependencies, and change impacts. Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services. Partner with Architecture and Security teams to ensure scalable, secure solutions. Work closely with Snr Project Managers across DEX and other portfolios, reporting into DEX Portfolio Lead. Stakeholder Management Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications. Facilitate executive steering committees and working groups. Lead cross-functional collaboration across technical and business teams. Ensure effective communication and change management strategies are in place. Change & Adoption Develop and deliver change management and communication plans working in partnership with our adoption and communications team. Lead training, adoption campaigns, and feedback loops. Measure employee engagement and digital experience maturity. Technology & Strategic Leadership Drive adoption and measurable business value from digital tools. Translate employee needs and business requirements into actionable project plans. Champion user-centric design principles and continuous improvement. Help to deliver DEX roadmaps aligned with business strategy. Required Qualifications 8-12+ years of project/program management experience, including large-scale, multi-site digital transformation initiatives. Proven experience delivering digital workplace or employee experience projects and programs. Demonstrated success managing stakeholders at senior leadership level. Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience with collaboration platforms (e.g. Microsoft 365, ServiceNow). Preferred Qualifications Experience deploying Cloud based, Voice Over IP Telephony solutions PMP, PRINCE2, or Agile certification. Experience in global and/or large matrixed organizations. Key Competencies Exceptional stakeholder engagement and management Executive communication and influence Proactive Project Management Strategic thinking and business alignment Risk and Issue management, with ability to know when and how to elevate Financial management Business Change leadership Strong analytical and data-driven mindset Customer-centric and design-oriented approach Ability to keep focused on delivery against changing processes and blockers Previous use of SAP or other project tracking tool desirable. Success Measures Delivery to Time, Cost and Quality Positive stakeholder and executive feedback Improved employee digital satisfaction scores (delivery to outcomes)
SENIOR DATA ENGINEER UP TO £70,000 DOE REMOTE We are seeking experienced Data Engineers to join a growing team within a large, long-standing public-sector partnership. In this pivotal role, you will contribute to data acquisition, preparation and management projects, helping to modernise services and deliver secure, reliable data products at scale. This is an exciting opportunity to shape engineering design, grow capability across their teams, and deliver real value for our clients. The role: Design and implement robust, secure and performant data integration solutions (batch and/or near-real-time). Build, operate and improve data pipelines (ingestion, transformation, curation) with monitoring, alerting and SLAs. Collaborate with product teams and client stakeholders to refine requirements and align decisions to NFRs (cost, performance, security). Support incident resolution and ensure service continuity. Share knowledge, mentor colleagues, and contribute to Capgemini's engineering communities of practice. Actively participate in Agile ceremonies and work cross-functionally with engineers, analysts and business teams. WHAT YOU'LL BRING Our team delivers solutions across a wide range of technologies, and so we are looking for candidates with strong knowledge in data engineering fundamentals, with ability to operate at all stages of the delivery lifecycle, with an interest in learning and cross-skilling. You'll need: Strong SQL and hands-on experience with data modelling. Hands-on with ETL/ELT tooling (at least one of Talend, Pentaho DI, Informatica, AWS Glue, or SAS). Experience with databases/data platforms (ideally Oracle or Cloudera). Knowledge of cloud platforms (ideally AWS). Good experience with programming/scripting languages (e.g. Python, Bash). Strong grasp of data engineering fundamentals, including integration, transformation, orchestration, and version control. Excellent client-facing and consultancy skills. Experience working in Agile delivery environments. Drive to share knowledge, mentoring and developing others. Active SC Clearance, or eligibility to obtain. Desirable: SAS Viya for data analytics. Job Scheduling tooling (e.g. Berlin/JS7 Job Scheduler, TWS, Apache Airflow). Denodo for data virtualisation. Reporting and visualisation tooling (from Pentaho BA, Power BI, SAP Business Objects). ALM Tooling (Jira, Confluence). CI/CD (GitLab). Agilis Recruitment LTD is acting as an agency on behalf of our client. We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
08/07/2026
Full time
SENIOR DATA ENGINEER UP TO £70,000 DOE REMOTE We are seeking experienced Data Engineers to join a growing team within a large, long-standing public-sector partnership. In this pivotal role, you will contribute to data acquisition, preparation and management projects, helping to modernise services and deliver secure, reliable data products at scale. This is an exciting opportunity to shape engineering design, grow capability across their teams, and deliver real value for our clients. The role: Design and implement robust, secure and performant data integration solutions (batch and/or near-real-time). Build, operate and improve data pipelines (ingestion, transformation, curation) with monitoring, alerting and SLAs. Collaborate with product teams and client stakeholders to refine requirements and align decisions to NFRs (cost, performance, security). Support incident resolution and ensure service continuity. Share knowledge, mentor colleagues, and contribute to Capgemini's engineering communities of practice. Actively participate in Agile ceremonies and work cross-functionally with engineers, analysts and business teams. WHAT YOU'LL BRING Our team delivers solutions across a wide range of technologies, and so we are looking for candidates with strong knowledge in data engineering fundamentals, with ability to operate at all stages of the delivery lifecycle, with an interest in learning and cross-skilling. You'll need: Strong SQL and hands-on experience with data modelling. Hands-on with ETL/ELT tooling (at least one of Talend, Pentaho DI, Informatica, AWS Glue, or SAS). Experience with databases/data platforms (ideally Oracle or Cloudera). Knowledge of cloud platforms (ideally AWS). Good experience with programming/scripting languages (e.g. Python, Bash). Strong grasp of data engineering fundamentals, including integration, transformation, orchestration, and version control. Excellent client-facing and consultancy skills. Experience working in Agile delivery environments. Drive to share knowledge, mentoring and developing others. Active SC Clearance, or eligibility to obtain. Desirable: SAS Viya for data analytics. Job Scheduling tooling (e.g. Berlin/JS7 Job Scheduler, TWS, Apache Airflow). Denodo for data virtualisation. Reporting and visualisation tooling (from Pentaho BA, Power BI, SAP Business Objects). ALM Tooling (Jira, Confluence). CI/CD (GitLab). Agilis Recruitment LTD is acting as an agency on behalf of our client. We value diversity and equal opportunity. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you do not hear back within 5 working days of your application, please assume you have been unsuccessful in this instance.
PMO Reporting Analyst (Digital & IT PMO) Contract Hybrid (Bristol) Location: Bristol (1 day per week) Rate: 55.33/hr pay rate Inside IR35 Active SC required The opportunity Our client, a leading organisation within Defence & Security , is growing their Digital & IT PMO function and is looking for a PMO Reporting Analyst to support portfolio reporting, governance and insight across a busy change environment. This is a great role for someone who enjoys turning complex data into clear, actionable reporting for senior stakeholders-while also improving reporting efficiency through automation. What you'll be doing Collecting, validating and managing performance data across the Digital Solutions portfolio Building and maintaining dashboards and reports (e.g., Power BI , Excel ) Producing standard and ad-hoc reporting packs for PMO leadership and stakeholders Automating reporting processes to reduce manual effort and improve consistency Analysing performance trends and highlighting risks / opportunities Supporting governance activities (gates, reviews, assurance) with data and insight Contributing to continuous improvement of PMO reporting frameworks and tools Supporting PMO administration tasks as required What we're looking for (must-have) Experience in a PMO / project controls / reporting analyst / data analyst role in a complex environment Strong analytical capability with confidence handling larger datasets Strong Power BI (or similar visualisation tool) experience Advanced Excel (Power Query, pivot tables, formulas, etc.) Understanding of project lifecycle, governance and PMO processes High attention to detail and strong data quality focus Able to communicate insights clearly to non-technical stakeholders Nice-to-have Tools: SAP , JIRA Methodologies: Agile and/or Waterfall Automation/analysis tooling: Power Automate , Python , SQL
07/07/2026
Contractor
PMO Reporting Analyst (Digital & IT PMO) Contract Hybrid (Bristol) Location: Bristol (1 day per week) Rate: 55.33/hr pay rate Inside IR35 Active SC required The opportunity Our client, a leading organisation within Defence & Security , is growing their Digital & IT PMO function and is looking for a PMO Reporting Analyst to support portfolio reporting, governance and insight across a busy change environment. This is a great role for someone who enjoys turning complex data into clear, actionable reporting for senior stakeholders-while also improving reporting efficiency through automation. What you'll be doing Collecting, validating and managing performance data across the Digital Solutions portfolio Building and maintaining dashboards and reports (e.g., Power BI , Excel ) Producing standard and ad-hoc reporting packs for PMO leadership and stakeholders Automating reporting processes to reduce manual effort and improve consistency Analysing performance trends and highlighting risks / opportunities Supporting governance activities (gates, reviews, assurance) with data and insight Contributing to continuous improvement of PMO reporting frameworks and tools Supporting PMO administration tasks as required What we're looking for (must-have) Experience in a PMO / project controls / reporting analyst / data analyst role in a complex environment Strong analytical capability with confidence handling larger datasets Strong Power BI (or similar visualisation tool) experience Advanced Excel (Power Query, pivot tables, formulas, etc.) Understanding of project lifecycle, governance and PMO processes High attention to detail and strong data quality focus Able to communicate insights clearly to non-technical stakeholders Nice-to-have Tools: SAP , JIRA Methodologies: Agile and/or Waterfall Automation/analysis tooling: Power Automate , Python , SQL
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
07/07/2026
Full time
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
Job title : 2 nd Line Support Engineer Salary: £37,000 - £42,000 + Benefits Location: City of London Working Hours : 9:00am - 5:30pm Working style : Fully Onsite Start date : ASAP We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base. As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1 st Line Engineers. The 2 nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles. Essential skills - 2 nd Line Support Engineer Entra ID & Active Directory GPO's & Conditional access policies Office 365 Exchange Intune Knowledge of backups, cyber security, firewalls MSP experience Strong written and verbal communication skills Desirable Skills - 2 nd Line Support Engineer Networking - DNS, DHCP, VPN, VLAN Relevant certifications Project Experience This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV. IT Support Engineer, 2 nd Line Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer, Service Desk, 2 nd Line Support Engineer
06/07/2026
Full time
Job title : 2 nd Line Support Engineer Salary: £37,000 - £42,000 + Benefits Location: City of London Working Hours : 9:00am - 5:30pm Working style : Fully Onsite Start date : ASAP We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base. As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1 st Line Engineers. The 2 nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles. Essential skills - 2 nd Line Support Engineer Entra ID & Active Directory GPO's & Conditional access policies Office 365 Exchange Intune Knowledge of backups, cyber security, firewalls MSP experience Strong written and verbal communication skills Desirable Skills - 2 nd Line Support Engineer Networking - DNS, DHCP, VPN, VLAN Relevant certifications Project Experience This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV. IT Support Engineer, 2 nd Line Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer, Service Desk, 2 nd Line Support Engineer
