Role Overview Petroassist UK is seeking an experienced and highly organised Project Manager to lead the integration of Premier Forecourt & Construction into the wider Petroassist business. This critical role is responsible for planning, coordinating and delivering all aspects of the integration programme across operations, people, systems, finance, commercial activities, health & safety, compliance and customer management. The successful candidate will act as the central point of coordination between both organisations, ensuring integration objectives are delivered on time, within budget, and with minimal disruption to customers and employees. The role requires strong stakeholder management skills, structured programme delivery experience and the ability to drive change within fast paced engineering, construction and field service environments. Key Responsibilities Develop and maintain the overall integration plan, milestones, workstreams, risks and dependencies. Establish and manage governance structures, reporting frameworks and project controls. Coordinate cross functional integration activities across both businesses. Ensure delivery against agreed integration objectives, timelines and budgets. Provide regular progress updates to senior leadership and key stakeholders. Operational Integration Support the alignment of operational processes, procedures and service delivery models. Identify opportunities for efficiency improvements and operational synergies. Coordinate the integration of engineering, construction, maintenance and support functions. Ensure continuity of service delivery throughout the integration period. Systems and Process Alignment Lead the integration of business systems, reporting tools, workflows and operational platforms. Work closely with finance, IT, HR, compliance and operational teams to standardise processes. Support data migration, process mapping and implementation activities. People and Change Management Facilitate effective communication across both organisations. Support employee engagement and change management initiatives. Coordinate organisational transition activities and workforce integration plans. Help establish a unified culture aligned with Petroassist's values and growth ambitions. Commercial and Customer Management Support the integration of customer accounts, contracts and commercial processes. Ensure customer relationships remain strong throughout the transition. Identify opportunities for cross selling, service expansion and revenue growth. Risk, Compliance and Governance Maintain a comprehensive integration risk register. Ensure compliance with health & safety, regulatory and industry requirements. Escalate issues and risks appropriately while driving timely resolution. Support post acquisition performance tracking and benefits realisation. Successful integration of Premier Forecourt & Construction into Petroassist UK. Delivery of agreed synergy, efficiency and growth objectives. Harmonised operational processes and reporting structures. Integrated systems and business workflows. Strong employee engagement and retention during transition. Minimal disruption to customers and operational performance. Clear governance, reporting and programme management controls. Proven experience leading business integration, acquisition, merger or transformation projects. Strong project and programme management background. Experience within engineering, construction, infrastructure, facilities management, field service or technical services sectors. Demonstrable experience managing multiple stakeholders across complex organisations. Strong understanding of operational process improvement and change management. Experience developing and managing project plans, budgets, risks and governance frameworks. Excellent project management and organisational skills. Strong leadership and stakeholder engagement capabilities. Ability to influence and drive change across multiple functions. Excellent communication and presentation skills. Strong analytical and problem solving ability. Commercial awareness and business acumen. Desirable Qualifications PRINCE2 Practitioner, PMP, MSP or equivalent project management qualification. Degree qualified in Business, Engineering, Construction Management, Operations or a related discipline. Experience within fuel forecourt, petroleum, construction or engineering services sectors. Experience supporting post acquisition integration programmes. Personal Attributes Results oriented with a strong delivery focus. Resilient and adaptable in a changing environment. Collaborative and relationship driven. High attention to detail with strong commercial judgement. Comfortable operating at both strategic and operational levels.
24/07/2026
Full time
Role Overview Petroassist UK is seeking an experienced and highly organised Project Manager to lead the integration of Premier Forecourt & Construction into the wider Petroassist business. This critical role is responsible for planning, coordinating and delivering all aspects of the integration programme across operations, people, systems, finance, commercial activities, health & safety, compliance and customer management. The successful candidate will act as the central point of coordination between both organisations, ensuring integration objectives are delivered on time, within budget, and with minimal disruption to customers and employees. The role requires strong stakeholder management skills, structured programme delivery experience and the ability to drive change within fast paced engineering, construction and field service environments. Key Responsibilities Develop and maintain the overall integration plan, milestones, workstreams, risks and dependencies. Establish and manage governance structures, reporting frameworks and project controls. Coordinate cross functional integration activities across both businesses. Ensure delivery against agreed integration objectives, timelines and budgets. Provide regular progress updates to senior leadership and key stakeholders. Operational Integration Support the alignment of operational processes, procedures and service delivery models. Identify opportunities for efficiency improvements and operational synergies. Coordinate the integration of engineering, construction, maintenance and support functions. Ensure continuity of service delivery throughout the integration period. Systems and Process Alignment Lead the integration of business systems, reporting tools, workflows and operational platforms. Work closely with finance, IT, HR, compliance and operational teams to standardise processes. Support data migration, process mapping and implementation activities. People and Change Management Facilitate effective communication across both organisations. Support employee engagement and change management initiatives. Coordinate organisational transition activities and workforce integration plans. Help establish a unified culture aligned with Petroassist's values and growth ambitions. Commercial and Customer Management Support the integration of customer accounts, contracts and commercial processes. Ensure customer relationships remain strong throughout the transition. Identify opportunities for cross selling, service expansion and revenue growth. Risk, Compliance and Governance Maintain a comprehensive integration risk register. Ensure compliance with health & safety, regulatory and industry requirements. Escalate issues and risks appropriately while driving timely resolution. Support post acquisition performance tracking and benefits realisation. Successful integration of Premier Forecourt & Construction into Petroassist UK. Delivery of agreed synergy, efficiency and growth objectives. Harmonised operational processes and reporting structures. Integrated systems and business workflows. Strong employee engagement and retention during transition. Minimal disruption to customers and operational performance. Clear governance, reporting and programme management controls. Proven experience leading business integration, acquisition, merger or transformation projects. Strong project and programme management background. Experience within engineering, construction, infrastructure, facilities management, field service or technical services sectors. Demonstrable experience managing multiple stakeholders across complex organisations. Strong understanding of operational process improvement and change management. Experience developing and managing project plans, budgets, risks and governance frameworks. Excellent project management and organisational skills. Strong leadership and stakeholder engagement capabilities. Ability to influence and drive change across multiple functions. Excellent communication and presentation skills. Strong analytical and problem solving ability. Commercial awareness and business acumen. Desirable Qualifications PRINCE2 Practitioner, PMP, MSP or equivalent project management qualification. Degree qualified in Business, Engineering, Construction Management, Operations or a related discipline. Experience within fuel forecourt, petroleum, construction or engineering services sectors. Experience supporting post acquisition integration programmes. Personal Attributes Results oriented with a strong delivery focus. Resilient and adaptable in a changing environment. Collaborative and relationship driven. High attention to detail with strong commercial judgement. Comfortable operating at both strategic and operational levels.
The delivery function at Critical Cloud needs to be built, not inherited. You'd be the first Graduate DM, working directly with the COO to build the processes, documentation, and customer relationships that hold the whole operation together. Real ownership from week one. Not a training programme. About the Role Critical Support is our flagship managed service. This role owns the delivery of it, keeping customers informed, SLAs on track, and the operational engine running smoothly. It's the connective tissue between our SRE team and the customers they serve. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. This is a graduate-entry delivery management role working directly under Andrew Phillips, COO. You'll own the customer-facing side of service delivery, onboarding, reporting, service reviews, escalation management, and the processes that hold everything together. You won't be writing Terraform, but you'll need to understand what our engineers are doing well enough to represent it to customers and flag when something's off. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and identifying improvement actions Track and manage service delivery against contracted SLAs, escalating to the SRE team and COO when at risk Act as the first escalation point for customer concerns, triaging, communicating, and coordinating resolution without technical hand-holding Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, runbooks, onboarding packs, RACI matrices, and meeting records, kept accurate and audit-ready Work with the COO on service improvement initiatives: identifying patterns in incidents, customer feedback, and operational metrics to sharpen delivery Support the commercial team with renewal and upsell context, you'll know your customers better than anyone Contribute to developing and refining Critical Cloud's delivery processes as we scale the customer base Service Lifecycle Ownership Highlighted stages are where you have primary ownership. Customer Onboarding Service Governance Reporting & Reviews Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Requirements A degree in any discipline, Business, Management, Engineering, or Computer Science all fit well Exceptional written and verbal communication, you'll be in front of customer CTOs and technical teams Natural organisational instinct: you track things, follow up without being chased, and hate loose ends Comfortable working with data: producing reports, spotting trends, and presenting findings clearly Tech-literate enough to understand what our SREs are doing, curiosity matters more than deep knowledge Right to work in the UK without sponsorship Nice to Have Placement year or internship in a technical or IT services environment Awareness of service management or structured delivery practice Experience with project or service management tooling (Jira, Linear, Notion, or similar) Familiarity with cloud concepts, AWS, Azure, or basic infrastructure principles Exposure to ISO 27001 or similar compliance/governance frameworks Any customer-facing work experience, even outside tech Who Thrives Here The best delivery managers we've worked with share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need. You'll be working directly with Andrew Phillips, COO, someone who has built and scaled a managed service before. You'll get real exposure to how a cloud MSP operates commercially and operationally, not a training programme or a shadow role. Expect to be given genuine ownership fast. This isn't a purely administrative role. You'll be expected to develop a real working knowledge of cloud infrastructure, Datadog, and SRE practice over time, not to become an engineer, but to be a credible partner to the customers and technical teams you're working with every day. Start Graduate Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog awareness, AWS, and Azure certifications funded by the company, you need platform literacy to do this role credibly, and the company pays for it. Contractual, not discretionary. Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation should start with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly. Join the pipeline We're not actively hiring right now, but we keep applications on file. The cover letter matters most: tell us what draws you to delivery management in a cloud MSP context, and how you think about keeping customers and technical teams aligned. No templates. Pipeline open Cover letter required Direct to founders
20/07/2026
Full time
The delivery function at Critical Cloud needs to be built, not inherited. You'd be the first Graduate DM, working directly with the COO to build the processes, documentation, and customer relationships that hold the whole operation together. Real ownership from week one. Not a training programme. About the Role Critical Support is our flagship managed service. This role owns the delivery of it, keeping customers informed, SLAs on track, and the operational engine running smoothly. It's the connective tissue between our SRE team and the customers they serve. We are the world's first "Powered by Datadog" accredited MSP, a Datadog-native cloud managed service provider built for European tech-led SMBs. Our founders have scaled and exited multiple technology businesses. We operate lean, move fast, and take observability seriously. This is a graduate-entry delivery management role working directly under Andrew Phillips, COO. You'll own the customer-facing side of service delivery, onboarding, reporting, service reviews, escalation management, and the processes that hold everything together. You won't be writing Terraform, but you'll need to understand what our engineers are doing well enough to represent it to customers and flag when something's off. What You're Delivering 24/7 observability across customer infrastructure. Alerts, dashboards, and SLOs configured and maintained by our SRE team. Cloud Operations Managed AWS and Azure environments. Incident response, change management, and infrastructure operations on behalf of the customer. Structured SEV-based incident response with postmortem discipline, customer communications, and SLA accountability under our IMS framework. What You'll Do Own the end-to-end delivery experience for a portfolio of Critical Support customers, you're the face of the service Lead customer onboarding: coordinate across SRE, commercial, and the customer's technical team to get new accounts live and well-instrumented Run monthly and quarterly service reviews, preparing reporting packs, presenting SLA/SLO performance, and identifying improvement actions Track and manage service delivery against contracted SLAs, escalating to the SRE team and COO when at risk Act as the first escalation point for customer concerns, triaging, communicating, and coordinating resolution without technical hand-holding Maintain the change management calendar: coordinating planned changes, customer approvals, and CAB participation in line with our ISO 27001 IMS Own service delivery documentation, runbooks, onboarding packs, RACI matrices, and meeting records, kept accurate and audit-ready Work with the COO on service improvement initiatives: identifying patterns in incidents, customer feedback, and operational metrics to sharpen delivery Support the commercial team with renewal and upsell context, you'll know your customers better than anyone Contribute to developing and refining Critical Cloud's delivery processes as we scale the customer base Service Lifecycle Ownership Highlighted stages are where you have primary ownership. Customer Onboarding Service Governance Reporting & Reviews Renewal & Growth Metrics You'll Own SLA Adherence Customer Health CSAT & NPS Onboarding Time to Live Days from contract to monitored Retention Net Revenue Retention Renewals & expansions Requirements A degree in any discipline, Business, Management, Engineering, or Computer Science all fit well Exceptional written and verbal communication, you'll be in front of customer CTOs and technical teams Natural organisational instinct: you track things, follow up without being chased, and hate loose ends Comfortable working with data: producing reports, spotting trends, and presenting findings clearly Tech-literate enough to understand what our SREs are doing, curiosity matters more than deep knowledge Right to work in the UK without sponsorship Nice to Have Placement year or internship in a technical or IT services environment Awareness of service management or structured delivery practice Experience with project or service management tooling (Jira, Linear, Notion, or similar) Familiarity with cloud concepts, AWS, Azure, or basic infrastructure principles Exposure to ISO 27001 or similar compliance/governance frameworks Any customer-facing work experience, even outside tech Who Thrives Here The best delivery managers we've worked with share one trait: they make complexity invisible to customers. When something goes wrong, the customer hears from you before they notice. When something's at risk, you've already escalated internally. You're not a gatekeeper, you're the person who makes sure both sides of the relationship get what they need. You'll be working directly with Andrew Phillips, COO, someone who has built and scaled a managed service before. You'll get real exposure to how a cloud MSP operates commercially and operationally, not a training programme or a shadow role. Expect to be given genuine ownership fast. This isn't a purely administrative role. You'll be expected to develop a real working knowledge of cloud infrastructure, Datadog, and SRE practice over time, not to become an engineer, but to be a credible partner to the customers and technical teams you're working with every day. Start Graduate Delivery Manager Year 1-2 Delivery Manager Critical Support Year 2-3 Senior DM or Head of Delivery Year 3+ VP Delivery or Customer Success Base salary DOE Remote -first UK-based, async-friendly Certs funded 25 days holiday + bank holidays plus a paid day off in your birthday month, taken in the month it falls Holiday grows with tenure: +1 day per year after your second work anniversary, up to 28 days total Enhanced maternity pay: 26 weeks at your full basic salary Enhanced paternity pay: 2 weeks at your full basic salary Datadog awareness, AWS, and Azure certifications funded by the company, you need platform literacy to do this role credibly, and the company pays for it. Contractual, not discretionary. Flexible working requests from your first day of employment, statutory right, supported in full Company-provided laptop and peripherals, set up before you start How We Work Customer First Every decision about how you run a service review or handle an escalation should start with: what does this look like from the customer's side? If the customer doesn't know we're working on their problem, we're not communicating enough. Own the Problem When a customer raises an issue, you don't pass it to the SRE team and wait. You track it, update the customer proactively, and elevate if it's not moving. Problems don't get passed along, they get owned until they're resolved. Earn Trust by Delivering Every SLA report and service review is a moment where the customer decides whether to trust us with more. Consistency builds that trust. Deliver on the basics, every time, and the relationship compounds. Move with Urgency A slow response to a customer question creates anxiety that compounds. Even "we're looking at it" is better than silence. Speed of communication is itself a service quality metric, and it's one you own directly. Join the pipeline We're not actively hiring right now, but we keep applications on file. The cover letter matters most: tell us what draws you to delivery management in a cloud MSP context, and how you think about keeping customers and technical teams aligned. No templates. Pipeline open Cover letter required Direct to founders
Service Manager (Managed Services & IT Support)Location: EdinburghReporting To: Managing DirectorWorking Hours: Monday to Friday, 08:30 - 17:00Salary: Competitive (dependent on experience) + Bonus OpportunityThe OpportunityAn exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.About the BusinessThe company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.The RoleThe Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.Key ResponsibilitiesLead and manage the service desk and support function.Provide leadership, mentoring, and development for a team of support engineers.Act as the escalation point for complex technical and service issues.Ensure service levels and customer expectations are consistently met.Drive continual service improvement and operational best practice.Coordinate service delivery across multiple group companies.Work closely with the Managing Director to support business growth initiatives.Contribute to strategic planning and long-term technology direction.Support customer migrations and adoption of Microsoft technologies.Oversee cyber security-related service delivery and ensure appropriate standards are maintained.Build strong relationships with clients and stakeholders.Ensure effective resource planning, workload management, and service performance reporting.Skills & Experience RequiredEssentialPrevious experience within a Managed Service Provider (MSP) or Professional Services environment.Strong background in technical support, 3rd Line level or above.Demonstrable experience leading, mentoring, or managing technical teams.Excellent customer service and stakeholder management skills.Strong understanding of Microsoft technologies and cloud-based solutions.Experience managing escalations and service delivery processes.Commercial awareness and a proactive, ownership-driven approach.Excellent communication and leadership capabilities.DesirableExperience professional organisations in a managed service capacity.Knowledge of Microsoft 365, Azure, and modern workplace technologies.Cyber security awareness and experience supporting security-focused services.ITIL Foundation or similar service management qualification.What's on OfferOpportunity to shape and influence the future direction of the business.Significant visibility and exposure to senior leadership.Direct reporting line to the Managing Director.Involvement in strategic decision-making across a group of companies.Long-term investment and growth plans.Performance related bonus scheme.32 days annual leave.5% employer pension contribution.Cash health plan (being introduced shortly).No out-of-hours support requirement.Monday to Friday working pattern with an excellent work-life balance.
18/07/2026
Full time
Service Manager (Managed Services & IT Support)Location: EdinburghReporting To: Managing DirectorWorking Hours: Monday to Friday, 08:30 - 17:00Salary: Competitive (dependent on experience) + Bonus OpportunityThe OpportunityAn exciting opportunity has arisen for an experienced Service Manager to join a growing technology services business in Edinburgh. Following recent investment and a renewed focus on long-term growth, the business is seeking a hands-on leader who can take ownership of the service function, drive operational excellence, and play a key role in shaping the future direction of the organisation.Reporting directly to the Managing Director, this role offers significant influence across the business and the wider group of companies. The successful candidate will have the opportunity to impact service delivery strategy, contribute at a senior level, and help support the continued growth and transformation of the organisation.About the BusinessThe company operates as a Managed Services and Professional Services Provider, supporting a diverse customer base including professional services organisations and law firms. Many clients are currently utilising Google based environments and are increasingly transitioning towards Microsoft technologies.Alongside core managed services, the business has a growing focus on Microsoft-based infrastructure, cloud technologies, and cyber security services, making this an excellent opportunity for someone who is passionate about modern IT service delivery and security best practices.The RoleThe Service Manager will take responsibility for the day-to-day leadership of the support function, managing a small technical team while remaining technically credible and able to support escalations when required.You will lead a small team, including support engineers and ensuring high levels of customer satisfaction, operational efficiency, and service quality across the business.This is an ideal role for an experienced 3rd Line Support Engineer, Senior Support Engineer, Team Leader, or Service Desk Manager looking to step into a broader leadership position.Key ResponsibilitiesLead and manage the service desk and support function.Provide leadership, mentoring, and development for a team of support engineers.Act as the escalation point for complex technical and service issues.Ensure service levels and customer expectations are consistently met.Drive continual service improvement and operational best practice.Coordinate service delivery across multiple group companies.Work closely with the Managing Director to support business growth initiatives.Contribute to strategic planning and long-term technology direction.Support customer migrations and adoption of Microsoft technologies.Oversee cyber security-related service delivery and ensure appropriate standards are maintained.Build strong relationships with clients and stakeholders.Ensure effective resource planning, workload management, and service performance reporting.Skills & Experience RequiredEssentialPrevious experience within a Managed Service Provider (MSP) or Professional Services environment.Strong background in technical support, 3rd Line level or above.Demonstrable experience leading, mentoring, or managing technical teams.Excellent customer service and stakeholder management skills.Strong understanding of Microsoft technologies and cloud-based solutions.Experience managing escalations and service delivery processes.Commercial awareness and a proactive, ownership-driven approach.Excellent communication and leadership capabilities.DesirableExperience professional organisations in a managed service capacity.Knowledge of Microsoft 365, Azure, and modern workplace technologies.Cyber security awareness and experience supporting security-focused services.ITIL Foundation or similar service management qualification.What's on OfferOpportunity to shape and influence the future direction of the business.Significant visibility and exposure to senior leadership.Direct reporting line to the Managing Director.Involvement in strategic decision-making across a group of companies.Long-term investment and growth plans.Performance related bonus scheme.32 days annual leave.5% employer pension contribution.Cash health plan (being introduced shortly).No out-of-hours support requirement.Monday to Friday working pattern with an excellent work-life balance.
3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant, My client is seeking a 3rd line Engineer with a solid background within the managed service space who can look to progress into the next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness ?Continuously improving service quality, resilience, and security through independent analysis and recommendations Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps ?Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Skills required: ? Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
14/07/2026
Full time
3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant, My client is seeking a 3rd line Engineer with a solid background within the managed service space who can look to progress into the next stage of their career. Key Responsibilities Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness ?Continuously improving service quality, resilience, and security through independent analysis and recommendations Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps ?Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Skills required: ? Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) 3rd Line Support Engineer, M365, Cloud, MSP, Lead to Consultant McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
About Us Metropolitan Gaming is about more than the games or the buzz of the venue. It's about energy. Atmosphere. Service that's sharp and in sync with the moment. Driven by people, we're a diverse, close knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark. Why Join Us A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career. Alongside competitive pay, you can also: Discounts and perks across travel, retail, hospitality and wellbeing Company pension scheme and life insurance cover Discount on Food and non alcoholic beverages across all venues Season ticket loan and cycle to work scheme Refer a friend bonus reward What We Are Looking For: The Senior Infrastructure Engineer is responsible for designing, implementing, supporting, and continuously improving the organization's IT infrastructure, cloud platforms, network services, and technical architecture. This role combines deep technical expertise with strategic thinking to ensure infrastructure remains secure, scalable, resilient, and aligned with business objectives. Main Responsibilities Provide strategic and operational leadership for the Infrastructure Engineering function, ensuring the design, implementation, support, and continuous improvement of enterprise infrastructure services. Define and maintain infrastructure standards, architectures, and roadmaps aligned to business objectives and technology strategy. Review and approve technical designs, change requests, and implementation plans proposed by MSP partners. Act as the primary technical liaison between internal IT teams and external MSP partners. Oversee the lifecycle management of servers, storage, virtualisation platforms, operating systems, and data centre technologies. Manage third party suppliers and technology vendors alongside MSP relationships. Ensure infrastructure services meet agreed availability, performance, scalability, and resilience requirements. Lead capacity planning, technology refresh programmes, and infrastructure modernisation initiatives. Establish infrastructure governance processes, operational procedures, and technical standards to support secure and reliable service delivery. Provide technical leadership and governance for technology programmes and projects, ensuring successful delivery of strategic initiatives. Manage infrastructure related budgets, forecasting, procurement activities, and vendor relationships to ensure cost effective technology investments. Who You Are Bachelor's degree or equivalent experience; 7+ years infrastructure engineering experience; 3+ years cloud engineering experience; experience designing secure enterprise infrastructure solutions. Experience working in an enterprise environment that utilises outsourced or co managed MSP services. Proven experience managing technical relationships with MSPs and third party service providers. Experience reviewing and challenging technical solutions proposed by external providers. Good communication with the ability to build rapport and credibility at all levels. Collaborative, proactive, and customer focused approach within a fast paced environment. Excellent organisational, problem solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines. Strong technical leadership and decision making capability. Ability to challenge suppliers constructively and hold them accountable. Commercial awareness and vendor management skills. Excellent communication and stakeholder engagement abilities. Strategic thinker with a hands on approach to infrastructure engineering. Desirable Skills Experience transitioning services between in house teams and MSP providers. ITIL Service Management practices. Vendor and contract management. Cybersecurity frameworks and operational resilience initiatives. Technical Skills Windows Server, Linux, VMware, Hyper V, Active Directory, Microsoft 365, Azure, Cisco Meraki, Fortinet Preferred Certifications Azure Solutions Architect Expert, Azure Administrator Associate, Cisco CCNP
07/07/2026
Full time
About Us Metropolitan Gaming is about more than the games or the buzz of the venue. It's about energy. Atmosphere. Service that's sharp and in sync with the moment. Driven by people, we're a diverse, close knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark. Why Join Us A place to grow, not just a job. You'll be recognised for great work and given opportunities to build your skills and grow your career. Alongside competitive pay, you can also: Discounts and perks across travel, retail, hospitality and wellbeing Company pension scheme and life insurance cover Discount on Food and non alcoholic beverages across all venues Season ticket loan and cycle to work scheme Refer a friend bonus reward What We Are Looking For: The Senior Infrastructure Engineer is responsible for designing, implementing, supporting, and continuously improving the organization's IT infrastructure, cloud platforms, network services, and technical architecture. This role combines deep technical expertise with strategic thinking to ensure infrastructure remains secure, scalable, resilient, and aligned with business objectives. Main Responsibilities Provide strategic and operational leadership for the Infrastructure Engineering function, ensuring the design, implementation, support, and continuous improvement of enterprise infrastructure services. Define and maintain infrastructure standards, architectures, and roadmaps aligned to business objectives and technology strategy. Review and approve technical designs, change requests, and implementation plans proposed by MSP partners. Act as the primary technical liaison between internal IT teams and external MSP partners. Oversee the lifecycle management of servers, storage, virtualisation platforms, operating systems, and data centre technologies. Manage third party suppliers and technology vendors alongside MSP relationships. Ensure infrastructure services meet agreed availability, performance, scalability, and resilience requirements. Lead capacity planning, technology refresh programmes, and infrastructure modernisation initiatives. Establish infrastructure governance processes, operational procedures, and technical standards to support secure and reliable service delivery. Provide technical leadership and governance for technology programmes and projects, ensuring successful delivery of strategic initiatives. Manage infrastructure related budgets, forecasting, procurement activities, and vendor relationships to ensure cost effective technology investments. Who You Are Bachelor's degree or equivalent experience; 7+ years infrastructure engineering experience; 3+ years cloud engineering experience; experience designing secure enterprise infrastructure solutions. Experience working in an enterprise environment that utilises outsourced or co managed MSP services. Proven experience managing technical relationships with MSPs and third party service providers. Experience reviewing and challenging technical solutions proposed by external providers. Good communication with the ability to build rapport and credibility at all levels. Collaborative, proactive, and customer focused approach within a fast paced environment. Excellent organisational, problem solving, analytical, and critical thinking skills with the ability to prioritise and meet deadlines. Strong technical leadership and decision making capability. Ability to challenge suppliers constructively and hold them accountable. Commercial awareness and vendor management skills. Excellent communication and stakeholder engagement abilities. Strategic thinker with a hands on approach to infrastructure engineering. Desirable Skills Experience transitioning services between in house teams and MSP providers. ITIL Service Management practices. Vendor and contract management. Cybersecurity frameworks and operational resilience initiatives. Technical Skills Windows Server, Linux, VMware, Hyper V, Active Directory, Microsoft 365, Azure, Cisco Meraki, Fortinet Preferred Certifications Azure Solutions Architect Expert, Azure Administrator Associate, Cisco CCNP
Senior Project Manager (Digital) Location: London (2-3 days per week onsite) Contract: Initial 6 Months Rate: Up to £800 per day (Inside IR35) Were looking for an experienced Senior Digital Project Manager to lead the successful delivery of large-scale, business-critical digital and IT transformation programmes within a complex, highly regulated environment. This is an opportunity to take ownership of multiple high-profile initiatives, working with senior stakeholders, delivery partners and technical teams to deliver strategic change that has real organisational impact. The Role: You will be responsible for leading the full project lifecycle across multiple concurrent digital and IT programmes, ensuring successful delivery within agreed scope, budget, quality standards, and timelines. You will provide leadership to cross-functional delivery teams, manage complex stakeholder relationships, and ensure projects are executed in line with the highest governance, quality, and delivery standards. Key Responsibilities: Lead multiple complex IT and digital transformation projects from initiation through to successful delivery. Develop robust project plans, governance documentation, budgets and delivery roadmaps. Manage project scope, risks, issues, dependencies and change control. Coordinate cross-functional technical, business and supplier teams. Provide accurate programme reporting to senior leadership and governance boards. Drive supplier performance and ensure contractual obligations are met. Lead stakeholder engagement across business and technology functions. Ensure business readiness, testing, deployment and post-implementation support are effectively managed. Mentor and support Project Managers across the wider delivery function. Promote continuous improvement and delivery best practice. Essential Experience: Extensive experience delivering large-scale IT and digital transformation projects. Strong background managing multiple concurrent projects valued up to £5m. Proven experience leading cross-functional and third-party delivery teams. Excellent stakeholder management skills, with experience influencing senior leadership. Strong commercial and financial management experience, including forecasting and budget control. Demonstrable experience working within structured project governance frameworks. Excellent planning, risk management and delivery management skills. Strong understanding of enterprise IT, infrastructure, business applications and technology change. Desirable: Experience within highly regulated industries such as infrastructure, engineering, utilities, energy, transport, financial services, healthcare or government. PRINCE2 Practitioner, APM, MSP or equivalent certification. Experience working in Agile or hybrid delivery environments. Knowledge of ITIL and service transition principles. You'll Be Someone Who: Thrives in complex, fast-paced delivery environments. Can confidently engage and influence senior stakeholders. Brings a pragmatic, delivery-focused mindset. Leads teams through ambiguity and change. Balances governance with pace and commercial awareness. Has exceptional organisational, communication and leadership skills. If youre an experienced Senior Digital Project Manager who enjoys delivering complex transformation programmes and wants to work on large-scale, strategically important initiatives, wed love to hear from you.
06/07/2026
Contractor
Senior Project Manager (Digital) Location: London (2-3 days per week onsite) Contract: Initial 6 Months Rate: Up to £800 per day (Inside IR35) Were looking for an experienced Senior Digital Project Manager to lead the successful delivery of large-scale, business-critical digital and IT transformation programmes within a complex, highly regulated environment. This is an opportunity to take ownership of multiple high-profile initiatives, working with senior stakeholders, delivery partners and technical teams to deliver strategic change that has real organisational impact. The Role: You will be responsible for leading the full project lifecycle across multiple concurrent digital and IT programmes, ensuring successful delivery within agreed scope, budget, quality standards, and timelines. You will provide leadership to cross-functional delivery teams, manage complex stakeholder relationships, and ensure projects are executed in line with the highest governance, quality, and delivery standards. Key Responsibilities: Lead multiple complex IT and digital transformation projects from initiation through to successful delivery. Develop robust project plans, governance documentation, budgets and delivery roadmaps. Manage project scope, risks, issues, dependencies and change control. Coordinate cross-functional technical, business and supplier teams. Provide accurate programme reporting to senior leadership and governance boards. Drive supplier performance and ensure contractual obligations are met. Lead stakeholder engagement across business and technology functions. Ensure business readiness, testing, deployment and post-implementation support are effectively managed. Mentor and support Project Managers across the wider delivery function. Promote continuous improvement and delivery best practice. Essential Experience: Extensive experience delivering large-scale IT and digital transformation projects. Strong background managing multiple concurrent projects valued up to £5m. Proven experience leading cross-functional and third-party delivery teams. Excellent stakeholder management skills, with experience influencing senior leadership. Strong commercial and financial management experience, including forecasting and budget control. Demonstrable experience working within structured project governance frameworks. Excellent planning, risk management and delivery management skills. Strong understanding of enterprise IT, infrastructure, business applications and technology change. Desirable: Experience within highly regulated industries such as infrastructure, engineering, utilities, energy, transport, financial services, healthcare or government. PRINCE2 Practitioner, APM, MSP or equivalent certification. Experience working in Agile or hybrid delivery environments. Knowledge of ITIL and service transition principles. You'll Be Someone Who: Thrives in complex, fast-paced delivery environments. Can confidently engage and influence senior stakeholders. Brings a pragmatic, delivery-focused mindset. Leads teams through ambiguity and change. Balances governance with pace and commercial awareness. Has exceptional organisational, communication and leadership skills. If youre an experienced Senior Digital Project Manager who enjoys delivering complex transformation programmes and wants to work on large-scale, strategically important initiatives, wed love to hear from you.
