OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
21/07/2026
Full time
OneSchool Global UK has an exciting opportunity for an IT Support Analyst (1st/2nd Line) to join our busy and collaborative IT team, supporting 23 campuses across the UK and our Regional Support Office. This is a varied, hands-on role where no two days are the same. As part of a supportive helpdesk team, you will provide first and second line technical support, ensuring colleagues and students receive timely, effective assistance across a wide range of systems, devices, and technologies. The role is based full-time at our Regional Support Office in Warwick (five days per week), delivering both remote and face-to-face support, with occasional travel to campuses to assist with onsite IT needs. Key Responsibilities Provide 1st and 2nd line support via phone, email, remote tools, and service desk tickets Diagnose and resolve hardware, software, and basic network issues across end-user devices Escalate more complex technical issues to senior engineers where appropriate Manage incidents and service requests through the ITSM system, ensuring timely updates and resolution Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals Support Microsoft 365 services, including user account administration (Azure AD), email, and device management (Intune) Assist with user onboarding and offboarding, including account creation, device setup, and access permissions Provide support for classroom technology including AV equipment, printers, and basic connectivity issues Carry out routine maintenance tasks, software updates, and device lifecycle activities Maintain accurate documentation and contribute to knowledge base articles Support IT projects and system rollouts as required About You Experience in a 1st or 2nd line IT support role or similar customer-facing environment Strong troubleshooting skills with the ability to resolve issues efficiently Confident communicating with non-technical users in a clear and professional manner Well-organised, able to manage multiple tasks and priorities effectively Takes ownership of tickets through to resolution, ensuring a positive user experience Comfortable working both independently and as part of a team Good working knowledge of: Windows operating systems Microsoft 365 (including Azure AD, Intune, Exchange) A proactive attitude and willingness to learn new technologies Committed to professionalism, data security, and safeguarding standards What We Offer Competitive salary, laptop, and on-site parking 25 days annual leave plus bank holidays Workplace pension and staff referral scheme A supportive, team-focused working environment Exposure to a wide range of technologies and opportunities to develop your IT career Modern, well-equipped office environment Safeguarding OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2024 and The Education Act 2002, we expect all staff and volunteers to share this commitment.
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
20/07/2026
Full time
About The Delta Group We are Europe's leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages. We're owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it. Role Overview The IT Support Analyst Apprentice is an entry-level, first-line support role focused on delivering excellent customer service and being the welcoming, helpful face of IT for The Delta Group. This role is ideal for someone starting their IT career who is enthusiastic, approachable, eager to learn, and ready to help colleagues with day-to-day technology issues. Reporting to the Senior Support Analyst, with a dotted-line into and day-to-day guidance from the IT Systems & Support Engineer, the role will provide basic first-line support, log and triage tickets, help users with common IT requests, and escalates issues to the IT Systems & Support Engineer where further technical knowledge is required. The successful person will be the first to step forward when someone needs help, whether that is at the desk, over the phone, through the service desk, or when a colleague walks into the room. Key Responsibilities First-Line IT Support & Customer Service Be the first point of contact for colleagues needing IT help, providing a friendly, helpful, and professional service Welcome users who visit the IT area and take ownership of understanding what they need Log, update, and manage basic incidents and service requests through the service desk system Provide basic first-line support for common issues such as passwords, access, printers, laptops, mobile devices, and Microsoft 365 Escalate issues promptly to the IT Systems & Support Engineer when further technical support is required User Support, Equipment & Day-to-Day Tasks Support basic setup of laptops, desktops, mobile phones, headsets, monitors, and other IT equipment Assist with new starter setups, leaver checks, desk moves, and equipment handovers under guidance from the IT team Help users connect to Wi-Fi, printers, meeting room equipment, and standard business applications Carry out simple checks and routine support tasks to keep equipment organised, labelled, asset-recorded, and ready for use Keep users informed, reassure them where needed, and make sure they know what will happen next Service Desk, Communication & Escalation Record clear notes on tickets so the IT team can understand the issue and what action has already been taken Prioritise requests appropriately and ask for help when unsure Communicate clearly and politely with users, avoiding jargon wherever possible Follow up with users to confirm issues are resolved or to provide updates on progress Learn when to resolve, when to ask questions, and when to elevate first to the IT Systems & Support Engineer Learning, Development & Good IT Practice Complete apprenticeship learning, training tasks, and development activities alongside the day-to-day role Learn the basics of Microsoft 365, Windows, device management, networking, printing, and IT security Follow IT processes, security guidance, and company policies when supporting users Ask questions, take notes, and build confidence by learning from the wider IT team Develop strong habits around communication, documentation, accuracy, and customer care Documentation & Administration Keep basic records accurate, including ticket updates, asset management records, equipment allocations, equipment loans, and user requests Help maintain simple how-to guides, checklists, and notes for common support tasks Support the IT team with routine administration and follow-up tasks Make sure work is documented clearly so colleagues can pick up or understand the next step Team Support & Positive Attitude Support the IT team with small tasks, equipment checks, meeting room checks, and general day-to-day activity Be proactive in offering help rather than waiting to be asked Show energy, curiosity, and a willingness to get involved Take pride in giving colleagues a good experience of IT support Represent the IT team positively by being visible, approachable, and ready to help Skills, Knowledge and Experience Essential A genuine interest in IT and a desire to build a career in technology Strong customer service mindset and confidence speaking with people face to face, by phone, and through written updates Friendly, approachable, and willing to be the first person to help when someone needs support Basic understanding of computers, mobile devices, Microsoft Office, and common workplace technology Good attention to detail and willingness to follow processes carefully Positive attitude, reliability, and willingness to learn from others Desirable Previous experience in customer service, retail, hospitality, helpdesk, or another people-focused role Basic experience helping family, friends, school, college, or work colleagues with IT issues Interest in Microsoft 365, Windows, Apple devices, networking, cyber security, or technical support Working towards, or interested in completing, an IT apprenticeship or related qualification Personal Attributes Warm, polite, and confident when speaking to colleagues at all levels Naturally helpful and quick to offer support when someone needs assistance Curious, enthusiastic, and keen to learn how things work Patient with users who may be frustrated, busy, or unsure how to explain the issue Organised, reliable, and able to follow instructions carefully Positive, visible, and proud to represent the IT team in a professional way Key Interfaces Senior Support Analyst IT Systems & Support Engineer IT Support, Infrastructure, and Security Teams Colleagues across office, production, warehouse, and site teams HR and managers involved in starters, movers, and leavers Training provider, apprenticeship coach, or external learning support where applicable Our Commitment to Diversity, Equality and Inclusion The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.
About AlantraAlantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East.In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams.In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bnJob Description:We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end-user support.This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.Technical Environment:Hardware: Printers (Canon\Konica), Lenovo and DellSoftware: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, PowershellCloud Services: Azure, Intune, EndpointOther: Cisco video-conferencing equipmentRequirements:Key Responsibilities:On-Site Support: Deliver daily IT support to users based in the office.Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.Ticket Management: Manage and resolve IT support tickets through the ticketing system.Remote Support: Assist users working off-site with remote troubleshooting and support.User Administration: Prepare and administer new user accounts and access.Networking: Perform basic on-site networking tasks.The ideal candidate will be more than just technically adept. We are looking for a "positive force of nature"-someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high-quality service with a smile are essential attributes for this role.Application Details:Start date: asapLocation: London, UK
18/07/2026
Full time
About AlantraAlantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East.In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams.In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bnJob Description:We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end-user support.This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs.Technical Environment:Hardware: Printers (Canon\Konica), Lenovo and DellSoftware: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, PowershellCloud Services: Azure, Intune, EndpointOther: Cisco video-conferencing equipmentRequirements:Key Responsibilities:On-Site Support: Deliver daily IT support to users based in the office.Technical Assistance: Provide 1st and 2nd line support for desktop and business applications.Ticket Management: Manage and resolve IT support tickets through the ticketing system.Remote Support: Assist users working off-site with remote troubleshooting and support.User Administration: Prepare and administer new user accounts and access.Networking: Perform basic on-site networking tasks.The ideal candidate will be more than just technically adept. We are looking for a "positive force of nature"-someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high-quality service with a smile are essential attributes for this role.Application Details:Start date: asapLocation: London, UK
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
18/07/2026
Full time
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Senior IT Support Analyst Location: Liverpool / Burscough Contract Type: Permanent Hours: Monday to Friday 07:00 to 19:00 with 1 hour lunch (35 hours per week). Staggered shift pattern on rota of core hours per day to be agreed with Service Desk manager to ensure support continuity. Weekend on call is required as part of this role, typically 1 weekend in 6 weeks. Responsibilities Mentor junior members of the support team to improve their technical support knowledge Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles (ITIL) Liaise with third parties to ensure the effective resolution of support calls Take ownership of user problems and be proactive dealing with user issues Act as an escalation point for business critical application related queries such as phone system, case/fleet management system, etc Log all calls on the service desk system and maintain full documentation/solutions Respond to enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Keep technical documentation up to date within the firm's knowledgebase Key Competencies and Requirements Experience working within a busy support desk environment Experience administering Microsoft technologies such as Exchange Online, Active Directory, Server 2019, identity services, conditional access Experience working with Microsoft Azure, Exchange Online, WVD and Intune technologies Experience working within virtualised & hybrid cloud environments Experience supporting users with ERP platforms Experience administering and supporting Windows remote desktop and Citrix VDI Working knowledge of security products such as Barracuda, Mimecast, Sophos & Windows Defender Understanding of computer networking and basic troubleshooting Understanding of core IT processes & procedures (JML, hardware fulfilment, service requests, major incident management) Strong knowledge of Microsoft Office applications (Word, Outlook and Excel) Ability to think, provide solutions and communicate well under pressure Willingness to take on additional responsibility and learn Excellent organisational, administration and customer service skills Excellent telephone manner and face to face communication skills Relevant qualifications such as ITIL, Azure Fundamentals, CompTIA Experience supporting environments that include Microsoft Dynamics and PowerApps Experience working within a claims, legal or fleet management environment Experience of Salesforce Benefits 23 days holiday + Birthday off + 8 bank holidays Income protection, dental plan, critical illness cover & death in service cover Employee Assistant Programme Free onsite weekly classes and well being programmes Discounted onsite restaurant, coffee shop / café Secure bike storage Opportunity to develop a rewarding and successful career with a wonderful law firm
17/07/2026
Full time
Senior IT Support Analyst Location: Liverpool / Burscough Contract Type: Permanent Hours: Monday to Friday 07:00 to 19:00 with 1 hour lunch (35 hours per week). Staggered shift pattern on rota of core hours per day to be agreed with Service Desk manager to ensure support continuity. Weekend on call is required as part of this role, typically 1 weekend in 6 weeks. Responsibilities Mentor junior members of the support team to improve their technical support knowledge Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles (ITIL) Liaise with third parties to ensure the effective resolution of support calls Take ownership of user problems and be proactive dealing with user issues Act as an escalation point for business critical application related queries such as phone system, case/fleet management system, etc Log all calls on the service desk system and maintain full documentation/solutions Respond to enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Keep technical documentation up to date within the firm's knowledgebase Key Competencies and Requirements Experience working within a busy support desk environment Experience administering Microsoft technologies such as Exchange Online, Active Directory, Server 2019, identity services, conditional access Experience working with Microsoft Azure, Exchange Online, WVD and Intune technologies Experience working within virtualised & hybrid cloud environments Experience supporting users with ERP platforms Experience administering and supporting Windows remote desktop and Citrix VDI Working knowledge of security products such as Barracuda, Mimecast, Sophos & Windows Defender Understanding of computer networking and basic troubleshooting Understanding of core IT processes & procedures (JML, hardware fulfilment, service requests, major incident management) Strong knowledge of Microsoft Office applications (Word, Outlook and Excel) Ability to think, provide solutions and communicate well under pressure Willingness to take on additional responsibility and learn Excellent organisational, administration and customer service skills Excellent telephone manner and face to face communication skills Relevant qualifications such as ITIL, Azure Fundamentals, CompTIA Experience supporting environments that include Microsoft Dynamics and PowerApps Experience working within a claims, legal or fleet management environment Experience of Salesforce Benefits 23 days holiday + Birthday off + 8 bank holidays Income protection, dental plan, critical illness cover & death in service cover Employee Assistant Programme Free onsite weekly classes and well being programmes Discounted onsite restaurant, coffee shop / café Secure bike storage Opportunity to develop a rewarding and successful career with a wonderful law firm
Service Desk Analyst (1st Line Support) Location: North West London Salary: Up to £28,000 DOE Working Pattern: Hybrid (3 days office / 2 days home after onboarding period) A growing and highly regarded Managed Service Provider is looking for a Service Desk Analyst to join its Service Delivery team. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced MSP environment. You'll act as the first point of contact for clients, providing exceptional customer service while resolving a wide range of IT issues across Microsoft technologies and end-user environments. Responsibilities As a 1st Line Service Desk Analyst, you will: Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve IT issues within agreed service levels Log, update, and manage support tickets accurately throughout their lifecycle Deliver excellent customer service and maintain strong client relationships Prioritise and manage your own workload effectively Escalate issues to senior engineers where appropriate Liaise with third-party vendors and technology partners Assist with ticket allocation and workload balancing when required Qualifications Previous experience in an IT Support, Helpdesk, or Service Desk role Strong troubleshooting skills across Windows operating systems and Microsoft Office Experience supporting or administering: Active Directory Group Policy DNS Microsoft 365 SharePoint Basic networking knowledge and a genuine interest in technology Experience building, configuring, and supporting Windows desktops and laptops Excellent communication and customer service skills A proactive attitude and willingness to learn new technologies Ability to remain calm and professional when handling challenging situations What's On Offer? Salary up to £28,000 depending on experience Hybrid working arrangement Structured training and career development Exposure to a wide range of technologies and client environments Supportive team culture with opportunities for progression Opportunity to gain industry certifications and develop your IT career Company benefits packageThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. Contact SER-IN
16/07/2026
Full time
Service Desk Analyst (1st Line Support) Location: North West London Salary: Up to £28,000 DOE Working Pattern: Hybrid (3 days office / 2 days home after onboarding period) A growing and highly regarded Managed Service Provider is looking for a Service Desk Analyst to join its Service Delivery team. This is an excellent opportunity for someone with previous IT support experience who is looking to develop their technical skills within a fast-paced MSP environment. You'll act as the first point of contact for clients, providing exceptional customer service while resolving a wide range of IT issues across Microsoft technologies and end-user environments. Responsibilities As a 1st Line Service Desk Analyst, you will: Provide first-line technical support via phone, email, and ticketing systems Troubleshoot and resolve IT issues within agreed service levels Log, update, and manage support tickets accurately throughout their lifecycle Deliver excellent customer service and maintain strong client relationships Prioritise and manage your own workload effectively Escalate issues to senior engineers where appropriate Liaise with third-party vendors and technology partners Assist with ticket allocation and workload balancing when required Qualifications Previous experience in an IT Support, Helpdesk, or Service Desk role Strong troubleshooting skills across Windows operating systems and Microsoft Office Experience supporting or administering: Active Directory Group Policy DNS Microsoft 365 SharePoint Basic networking knowledge and a genuine interest in technology Experience building, configuring, and supporting Windows desktops and laptops Excellent communication and customer service skills A proactive attitude and willingness to learn new technologies Ability to remain calm and professional when handling challenging situations What's On Offer? Salary up to £28,000 depending on experience Hybrid working arrangement Structured training and career development Exposure to a wide range of technologies and client environments Supportive team culture with opportunities for progression Opportunity to gain industry certifications and develop your IT career Company benefits packageThe client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. Contact SER-IN
About the role We're currently looking for a Business Infrastructure Analyst to join our IT team based in the Colchester Area. The role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements. Responsibilities Provide operational and technical guidance on existing IT Infrastructure Services and new business solutions to ensure compliance with IT Standards and Security Policies. Project manage business and IT changes, such as office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards. Produce technical documentation, project management activities and take ownership from concept through to delivery. Provide ownership for incident management and support for business requests directly, through the wider IT team, partners and other third parties, with a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached. On board and support new acquisitions and business changes. Embrace, up skill and promote the benefits of new technologies such as HCS, Meraki and O365. Note: This role involves regular travel to the Corporate Centre, Regional Offices, and operational sites, and will require out of hours work, including overnight, weekends and public holidays. Experience & Qualifications Relevant professional qualification or equivalent experience in an Infrastructure and/or Service Delivery role. Experience coordinating activities for others (colleagues or suppliers). Project management experience. Supplier management experience. Knowledge of Service Delivery frameworks (e.g. ITIL) is desirable. Experience delivering services in line with SLAs and working with third parties. Technical skills including desktops, laptops, thin clients, locally installed software, enterprise applications, connected devices, WAN, LAN (e.g. Meraki hardware), telephony (e.g. PBX, HCS, Contact Centre), data cabling, comms rooms, patching, UPS, environmental controls. Broad understanding of network security. Benefits Bonus scheme. Enhanced holiday entitlement. Contributory pension scheme. Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to the Employee Assistance helpline for free and confidential advice. Access to join Employee Communities (employee networks) including REACH, Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause. Training and development opportunities. Supported transition for military backgrounds (for forces friendly employment). Equal Opportunity We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
16/07/2026
Full time
About the role We're currently looking for a Business Infrastructure Analyst to join our IT team based in the Colchester Area. The role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements. Responsibilities Provide operational and technical guidance on existing IT Infrastructure Services and new business solutions to ensure compliance with IT Standards and Security Policies. Project manage business and IT changes, such as office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards. Produce technical documentation, project management activities and take ownership from concept through to delivery. Provide ownership for incident management and support for business requests directly, through the wider IT team, partners and other third parties, with a strong focus on excellent customer service, timely communications and escalation to ensure SLAs are not breached. On board and support new acquisitions and business changes. Embrace, up skill and promote the benefits of new technologies such as HCS, Meraki and O365. Note: This role involves regular travel to the Corporate Centre, Regional Offices, and operational sites, and will require out of hours work, including overnight, weekends and public holidays. Experience & Qualifications Relevant professional qualification or equivalent experience in an Infrastructure and/or Service Delivery role. Experience coordinating activities for others (colleagues or suppliers). Project management experience. Supplier management experience. Knowledge of Service Delivery frameworks (e.g. ITIL) is desirable. Experience delivering services in line with SLAs and working with third parties. Technical skills including desktops, laptops, thin clients, locally installed software, enterprise applications, connected devices, WAN, LAN (e.g. Meraki hardware), telephony (e.g. PBX, HCS, Contact Centre), data cabling, comms rooms, patching, UPS, environmental controls. Broad understanding of network security. Benefits Bonus scheme. Enhanced holiday entitlement. Contributory pension scheme. Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to the Employee Assistance helpline for free and confidential advice. Access to join Employee Communities (employee networks) including REACH, Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause. Training and development opportunities. Supported transition for military backgrounds (for forces friendly employment). Equal Opportunity We're proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we're here to support you.
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
16/07/2026
Contractor
Service Desk Engineer 3-month contract Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.
Senior IT Support Engineer (3rd Line Support) Northampton (Hybrid) Monday - Friday, full time permanent Up to £42,000 DOE We are seeking an experienced Senior IT Support Engineer with proven 3rd Line Support expertise to join our client's growing IT team. The successful candidate will be responsible for resolving complex technical issues, maintaining and improving IT infrastructure, supporting business-critical systems, and leading IT projects from initial planning through to successful implementation and handover. This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, alongside in-depth knowledge of firewalls and network security. You will play a key role in delivering infrastructure projects, mentoring junior engineers, and driving continuous improvement across the IT estate. Key Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple sites. Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues. Act as the primary technical escalation point for the Service Desk team. Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy. Configure, maintain, and troubleshoot networking infrastructure including switches, routers, wireless solutions, VPNs, and enterprise firewalls. Take ownership of firewall administration, including security policies, NAT, VPN configuration, rule management, firmware updates, monitoring, and troubleshooting. Ensure network security best practices are maintained through firewall optimisation, vulnerability remediation, and access control management. Lead and deliver IT infrastructure projects from initial scoping and planning through implementation, testing, documentation, user handover, and post-project support. Work with internal stakeholders to gather technical requirements, produce implementation plans, and ensure projects are delivered on time and within scope. Perform system upgrades, patch management, software deployments, and infrastructure improvements. Monitor system performance and proactively identify opportunities to improve availability, reliability, and security. Maintain accurate technical documentation, knowledge base articles, network diagrams, and operational procedures. Support backup, disaster recovery, and business continuity solutions. Liaise with third-party vendors and managed service providers where required. Ensure compliance with IT security policies, industry best practices, and regulatory requirements. Mentor and provide technical guidance to junior IT engineers and Service Desk analysts. Required Skills & Experience: Proven experience in a Senior 2nd Line or 3rd Line IT Support role within an enterprise environment. Strong experience supporting Microsoft technologies including Microsoft 365, Windows Server, Active Directory, Azure/Entra ID, Exchange Online, DNS, DHCP, and Group Policy. In-depth knowledge and hands-on experience managing enterprise firewalls (such as Sophos, Fortinet, Cisco, Palo Alto, WatchGuard, or SonicWall), including VPNs, NAT, security policies, and threat protection. Strong networking knowledge covering TCP/IP, VLANs, routing, switching, wireless networking, and network troubleshooting. Demonstrable experience delivering IT infrastructure projects from planning and design through implementation, testing, documentation, and completion. Experience working with virtualisation platforms such as VMware or Hyper-V. Knowledge of backup, disaster recovery, cybersecurity tools, and security best practices. Excellent troubleshooting, analytical, and problem-solving skills. Strong customer service, communication, and stakeholder management abilities. Ability to manage multiple priorities, work independently, and meet deadlines. Proactive, organised, and self-motivated with a continuous improvement mindset. Relevant IT qualifications or degree desirable. Microsoft certifications (Microsoft 365, Azure, Windows Server) and networking or firewall certifications (Fortinet NSE, Sophos, Cisco CCNA, etc.) are advantageous.
14/07/2026
Full time
Senior IT Support Engineer (3rd Line Support) Northampton (Hybrid) Monday - Friday, full time permanent Up to £42,000 DOE We are seeking an experienced Senior IT Support Engineer with proven 3rd Line Support expertise to join our client's growing IT team. The successful candidate will be responsible for resolving complex technical issues, maintaining and improving IT infrastructure, supporting business-critical systems, and leading IT projects from initial planning through to successful implementation and handover. This role requires strong troubleshooting skills across desktop, server, network, cloud, and security technologies, alongside in-depth knowledge of firewalls and network security. You will play a key role in delivering infrastructure projects, mentoring junior engineers, and driving continuous improvement across the IT estate. Key Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple sites. Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues. Act as the primary technical escalation point for the Service Desk team. Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy. Configure, maintain, and troubleshoot networking infrastructure including switches, routers, wireless solutions, VPNs, and enterprise firewalls. Take ownership of firewall administration, including security policies, NAT, VPN configuration, rule management, firmware updates, monitoring, and troubleshooting. Ensure network security best practices are maintained through firewall optimisation, vulnerability remediation, and access control management. Lead and deliver IT infrastructure projects from initial scoping and planning through implementation, testing, documentation, user handover, and post-project support. Work with internal stakeholders to gather technical requirements, produce implementation plans, and ensure projects are delivered on time and within scope. Perform system upgrades, patch management, software deployments, and infrastructure improvements. Monitor system performance and proactively identify opportunities to improve availability, reliability, and security. Maintain accurate technical documentation, knowledge base articles, network diagrams, and operational procedures. Support backup, disaster recovery, and business continuity solutions. Liaise with third-party vendors and managed service providers where required. Ensure compliance with IT security policies, industry best practices, and regulatory requirements. Mentor and provide technical guidance to junior IT engineers and Service Desk analysts. Required Skills & Experience: Proven experience in a Senior 2nd Line or 3rd Line IT Support role within an enterprise environment. Strong experience supporting Microsoft technologies including Microsoft 365, Windows Server, Active Directory, Azure/Entra ID, Exchange Online, DNS, DHCP, and Group Policy. In-depth knowledge and hands-on experience managing enterprise firewalls (such as Sophos, Fortinet, Cisco, Palo Alto, WatchGuard, or SonicWall), including VPNs, NAT, security policies, and threat protection. Strong networking knowledge covering TCP/IP, VLANs, routing, switching, wireless networking, and network troubleshooting. Demonstrable experience delivering IT infrastructure projects from planning and design through implementation, testing, documentation, and completion. Experience working with virtualisation platforms such as VMware or Hyper-V. Knowledge of backup, disaster recovery, cybersecurity tools, and security best practices. Excellent troubleshooting, analytical, and problem-solving skills. Strong customer service, communication, and stakeholder management abilities. Ability to manage multiple priorities, work independently, and meet deadlines. Proactive, organised, and self-motivated with a continuous improvement mindset. Relevant IT qualifications or degree desirable. Microsoft certifications (Microsoft 365, Azure, Windows Server) and networking or firewall certifications (Fortinet NSE, Sophos, Cisco CCNA, etc.) are advantageous.
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
14/07/2026
Contractor
Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site. Job Overview: Role: IT Support Analyst - L2 On-site Location: Ipswich Contract: ASAP - 15th Feb'27 Pay Rates: Umbrella Rate: £19.33/hour (via a Hays approved umbrella company). PAYE Basic Rate: £14.90/hour Hours: 37.5 hours a week. Monday - Friday. Time: 9:00 AM - 5:30 PM Job purpose: The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery. Key Responsibilities End User Support - L2 Level Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues. Act as the primary escalation point for incidents unresolved by L1 analysts. Diagnose and resolve advanced desktop, laptop, mobile, collaboration, networking, and application issues. Troubleshoot Microsoft Windows, macOS, Microsoft 365, Teams, Outlook, VPN, printing, authentication, and endpoint management issues. Perform root cause analysis for recurring user issues. Coordinate with resolver groups to expedite issue resolution. Deliver high levels of first-time fix and customer satisfaction. Train and provide technical guidance to L1 support resources. Serve as the single point of contact for local support. Create SOPs tailored to each location. Device Life cycle & Asset Management Contact Centre Technology Support Problem Management & Service Improvement Governance, Security & Compliance Skills & Experience 3-5 years' experience in on-site IT support, end-user computing, or workplace technology support. Strong troubleshooting experience across Windows, macOS, Microsoft 365, Teams, Intune, Outlook, VPN, networking, and endpoint technologies. Experience supporting Teams Meeting Rooms and collaboration technologies. Experience using ServiceNow or equivalent ITSM platform. Strong analytical and problem-solving skills. Experience managing incidents and coordinating technical escalations. Excellent stakeholder management and customer service skills. Ability to work independently and manage multiple priorities. Also, just to advise that there may be a requirement for split-shift working hours. This is currently under review and may be introduced either before or after the appointment. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Client Management Specialist Location: Newport, Wales / Stevenage / Portsmouth, UK Salary: Competitive salary and package dependent on experience Career Level: We are hiring at levels - Senior Analyst or Specialist Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement. As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure. You will additionally operate in a third line support capacity, assisting with the resolution of complex issues, problems, and major incidents. Primary Responsibilities Provide expert administration of Microsoft SCCM/MECM. Manage and configure Active Directory and Group Policy Objects (GPO). Oversee patching and software lifecycle management for Windows operating systems, including Windows 11. Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components. Work on assigned tasks and incidents as part of a managed service environment. Apply ITIL best practices in day to day operations and processes. Desirable Skills & Experience Experience with Nexthink or similar End User Experience analytics tools. Strong experience with PowerShell scripting. Working knowledge of networking concepts to support advanced troubleshooting. Basic understanding of Linux operating systems. Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines. AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.
13/07/2026
Full time
Client Management Specialist Location: Newport, Wales / Stevenage / Portsmouth, UK Salary: Competitive salary and package dependent on experience Career Level: We are hiring at levels - Senior Analyst or Specialist Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement. As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure. You will additionally operate in a third line support capacity, assisting with the resolution of complex issues, problems, and major incidents. Primary Responsibilities Provide expert administration of Microsoft SCCM/MECM. Manage and configure Active Directory and Group Policy Objects (GPO). Oversee patching and software lifecycle management for Windows operating systems, including Windows 11. Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components. Work on assigned tasks and incidents as part of a managed service environment. Apply ITIL best practices in day to day operations and processes. Desirable Skills & Experience Experience with Nexthink or similar End User Experience analytics tools. Strong experience with PowerShell scripting. Working knowledge of networking concepts to support advanced troubleshooting. Basic understanding of Linux operating systems. Understanding of core AI concepts and how they apply within business and delivery contexts. Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency. Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines. AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
11/07/2026
Full time
Senior Infrastructure AnalystApplylocations: Bristol: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR101996 The role: We are looking for a Senior Cloud Infrastructure Analyst to join our IT department in Bristol.At Simmons & Simmons, technology is central to delivering exceptional client service. We are seeking a talented and motivated Senior Cloud Infrastructure Analyst to join our Platforms team and help build, automate and operate the Azure platform underpinning our applications and services.This is a hands-on engineering role focused on designing and delivering secure, scalable and resilient cloud solutions in Microsoft Azure, using Infrastructure as Code and CI/CD automation as the default approach. You will work closely with architects, security and application teams to implement cloud platform patterns and enable delivery teams to deploy safely and consistently. You will be required to act as senior technical authority within the platforms team, supporting decision-making, mentoring engineers, and shaping the Azure roadmap. What will you do: Azure Infrastructure as Code (IaC) & CI/CD automation Build, deploy, and maintain Azure infrastructure using IaC (Bicep and/or Terraform) with peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis, and implement sustainable fixes (automation over repeated manual intervention). Monitor and improve platform health using Azure observability tooling (e.g., Azure Monitor, Log Analytics/KQL, Application Insights, Science Logic), and improve alerting and diagnostics. Lead reliability and resilience improvements such as such as performance tuning, resource optimisation, cost optimization using FinOps and provide availability enhancements, aligned to our service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls and compliance checks into delivery pipelines (DevSecOps approach), ensuring cloud systems are configured securely and remain compliant. Contribute to platform governance initiatives such as naming/tagging conventions, logging standards, Key Vault/secret patterns, and controlled change via Github Push/Pull requests. Work closely with Security and CISO stakeholders and the wider networks team to maintain a strong and compliant security posture across our Azure public cloud subscription. Delivery collaboration & technical project contribution Collaborate with stakeholders, architects and engineers to translate requirements into Azure designs and deliver working solutions. Contribute to planning and execution of cloud-focused initiatives, identifying risks and dependencies early and supporting smooth transition into support. Maintain clear technical documentation (design notes, runbooks, standard operating procedures) in the team's knowledge base. What we are looking for: The role deliberately covers a relatively broad brief of technologies, targeted at enabling effective communication and efficient working practices. We would expect the role holder to be able to demonstrate a skill base that spans a range of the following topics and, where necessary, to demonstrate the aptitude and desire to develop to meet the entire brief. Knowledge of a range of enterprise IT application technologies, including a demonstrated track record in operating and administering or working with infrastructure applications as part of the: Microsoft Application Stack such as Exchange 365; Active Directory, AD connect, Azure site recovery (ASR) and Azure Virtual Desktop (AVD) and Azure SQL. Experience of working with VMware vSphere, HPE Servers & Storage, upgrades and maintenance procedures. Hands-on experience engineering solutions in Microsoft Azure, including a solid understanding of Azure IaaS and PaaS services (e.g., VMs, Storage, App Services, Front Door, API Management, Azure Functions, Azure SQL, Azure Networking). Strong experience with Infrastructure as Code in either (Bicep and/or Terraform; ARM knowledge acceptable where relevant). Practical experience with Azure DevOps (Pipelines, Repos, CI/CD concepts) and Git-based version control. Azure networking knowledge including VNETs, vWAN, ExpressRoute, VPN gateways, hub-and-spoke, and traffic management concepts. Azure security fundamentals including Managed Identities, Key Vault, Conditional Access, Defender for Cloud/Security Centre. Strong scripting capability in PowerShell (and/or Bash), and the ability to automate operational tasks and deployments. Strong troubleshooting mindset: diagnosing complex issues and driving them to resolution with appropriate escalation and RCA. Clear communication skills, including the ability to explain technical topics in plain English in a professional services environment. A Strong problem-solver with proactive, engineering-led mindset. Self-motivated technical lead and mentor. Comfortable working as a senior engineer in a collaborative, geographically diverse and inclusive team. Preferably either: 5-years relevant experience working in a similar role, or a qualification in Computer Science or Engineering or Microsoft accredited Azure Certifications (e.g., Azure Administrator / DevOps / Cloud Engineering) and relevant experience working in a similar role. Excellent Knowledge of the Azure and Windows Stack. Career Level: The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level. Here at Simmons & Simmons: At Simmons, we are proud of our collaborative, open and non-hierarchical culture, where everyone is treated with respect and dignity and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification or background, everyone's voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible. Some key information: We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution. Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences). We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands. We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility. We have a range of social and sports committees, summer and winter parties and monthly get togethers. We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture. All UK offices have their own artwork collections - including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists. We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm. Our in-house generative AI tool, Percy, won the 'Innovation in Automation and AI Tools' category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service. We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work. Equal opportunities: We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to: Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families. Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require. Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs. We offer a range of employee networks to support our colleagues . click apply for full job details
Graduate Desktop UI Developer At Acturis, innovation isn't just part of our culture - it's in our DNA. Our story began in 2000 in the garden shed of our co founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start up style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early career talent to thrive. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way. Day to day you will Develop and enhance innovative software solutions, building new features for desktop applications, APIs, websites and internal tools using modern C# and .NET technologies, supported by AI powered development tools and industry standard software engineering practices. Collaborate with experienced international development teams, working closely with developers and business analysts to deliver high quality solutions while participating in code reviews, pair programming and knowledge sharing initiatives. Accelerate your growth through structured training and mentoring, gaining hands on experience, dedicated support from senior developers, ownership of real projects, and access to comprehensive technical learning resources. We offer mentorship from day one, a clear progression path, and real responsibility early on, because we've built an environment where graduates grow fast and make meaningful impact. You can expect A transparent career structure, regular feedback, and 3 formal performance reviews annually Opportunities to lead projects, manage resources, and mentor junior team members. Intensive onboarding, industry recognised training, and funded specialist courses as you progress. You'll thrive here if you Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths). Passionate about software development, with evidence of coding experience through academic, personal or professional projects, and a proactive approach to learning new technologies, including AI powered development tools. Strong collaborator and problem solver, with excellent attention to detail, the ability to learn independently, and clear communication skills to work effectively across distributed and international teams. Ready to apply your technical mind to real world challenges? Join Acturis and build a career where you'll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit . If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
10/07/2026
Full time
Graduate Desktop UI Developer At Acturis, innovation isn't just part of our culture - it's in our DNA. Our story began in 2000 in the garden shed of our co founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the Acturis platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. Acturis is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start up style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early career talent to thrive. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way. Day to day you will Develop and enhance innovative software solutions, building new features for desktop applications, APIs, websites and internal tools using modern C# and .NET technologies, supported by AI powered development tools and industry standard software engineering practices. Collaborate with experienced international development teams, working closely with developers and business analysts to deliver high quality solutions while participating in code reviews, pair programming and knowledge sharing initiatives. Accelerate your growth through structured training and mentoring, gaining hands on experience, dedicated support from senior developers, ownership of real projects, and access to comprehensive technical learning resources. We offer mentorship from day one, a clear progression path, and real responsibility early on, because we've built an environment where graduates grow fast and make meaningful impact. You can expect A transparent career structure, regular feedback, and 3 formal performance reviews annually Opportunities to lead projects, manage resources, and mentor junior team members. Intensive onboarding, industry recognised training, and funded specialist courses as you progress. You'll thrive here if you Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths). Passionate about software development, with evidence of coding experience through academic, personal or professional projects, and a proactive approach to learning new technologies, including AI powered development tools. Strong collaborator and problem solver, with excellent attention to detail, the ability to learn independently, and clear communication skills to work effectively across distributed and international teams. Ready to apply your technical mind to real world challenges? Join Acturis and build a career where you'll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit . If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
About Alantra Alantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East. In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams. In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bn. Job Description We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end user support. This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs. Technical Environment Hardware: Printers (Canon/Konica), Lenovo and Dell Software: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, Powershell Cloud Services: Azure, Intune, Endpoint Other: Cisco video conferencing equipment Key Responsibilities Deliver daily IT support to users based in the office. Provide 1st and 2nd line support for desktop and business applications. Manage and resolve IT support tickets through the ticketing system. Assist users working off site with remote troubleshooting and support. Prepare and administer new user accounts and access. Perform basic on site networking tasks. The ideal candidate will be more than just technically adept. We are looking for a positive force of nature-someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high quality service with a smile are essential attributes for this role. Application Details Start date: ASAP Location: London, UK
09/07/2026
Full time
About Alantra Alantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors. The Group has over 500 professionals in Europe, the U.S., Latin America, Asia, and the Middle East. In Investment Banking, Alantra has completed over 1,000 transactions in the last five years. Alantra combines a strong local presence in key financial centers with global sector- and product-specialized teams. In Alternative Asset Management, Alantra offers its clients unique access to a wide range of investment strategies in five highly specialized asset management classes (private equity, active funds, private debt, energy, and venture capital). As of 31 December 2025, assets under management from consolidated businesses stood at c. €2.7bn, while those managed by firms in which the Group holds a strategic stake amounted to c €14.5bn. Job Description We are seeking a proactive Junior IT Support Specialist to serve as one of the primary IT support contacts for our London and Dublin operations, with occasional visits to the Dublin office as required. This role will act as a crucial extension of our technical team based in Madrid, focusing on end user support. This position will be based in our London office, which comprises around 100 employees. Reporting to the senior member of the team, the individual will operate in a dynamic environment with varying occupancy levels and diverse technical support needs. Technical Environment Hardware: Printers (Canon/Konica), Lenovo and Dell Software: Microsoft Suite, O365, Teams (including Teams Telephony), SharePoint, OneDrive, PowerPoint, Powershell Cloud Services: Azure, Intune, Endpoint Other: Cisco video conferencing equipment Key Responsibilities Deliver daily IT support to users based in the office. Provide 1st and 2nd line support for desktop and business applications. Manage and resolve IT support tickets through the ticketing system. Assist users working off site with remote troubleshooting and support. Prepare and administer new user accounts and access. Perform basic on site networking tasks. The ideal candidate will be more than just technically adept. We are looking for a positive force of nature-someone who is eager to learn, willing to go the extra mile, and takes pride in delivering exceptional IT support. A genuine positive outlook and the ability to deliver high quality service with a smile are essential attributes for this role. Application Details Start date: ASAP Location: London, UK
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
07/07/2026
Contractor
Job title: Business Analyst - Strategic Remote Access Contract: 3 months (possibility of extension) Location: London (hybrid) Job description We are seeking a highly capable and detail driven Business Analyst to support a major remote access transformation programme spanning corporate, retail, and operational technology environments. The successful candidate will lead the requirements gathering, analysis, and documentation of all currently undocumented business requirements relating to Azure Virtual Desktop (AVD), Zscaler, Operational Technology (OT), IoT, and remote access capabilities across a large scale FMCG / supermarket organisation. This role will work closely with the Remote Access Project Manager, engineering teams, security, operations, and business stakeholders to ensure that all functional and non functional requirements are captured, validated, prioritised, and translated into actionable deliverables. The Business Analyst will play a critical role in shaping solution design, ensuring alignment with business needs, and supporting the delivery of secure, scalable, and user centric remote access services. Key Responsibilities Lead structured requirements gathering activities, including workshops, interviews, process reviews, and analysis of existing documentation across corporate, retail, and OT environments. Identify, document, and validate all business requirements related to remote access, including AVD usage patterns, Zscaler access flows, IoT/OT connectivity needs, and store based operational requirements. Map current state processes and user journeys, identifying gaps, pain points, and undocumented dependencies across remote access workflows. Define future state processes aligned to programme objectives, security standards, and operational constraints. Translate business needs into clear functional and non functional requirements, user stories, acceptance criteria, and process artefacts. Collaborate with technical teams to ensure requirements are feasible, aligned with architectural principles, and fully understood prior to design and build. Support the creation of solution options, ensuring business impacts, risks, and trade offs are clearly articulated. Work closely with retail and FMCG stakeholders, capturing store specific requirements such as device access, POS systems, handheld devices, IoT sensors, and operational workflows. Document remote access requirements for OT environments, including secure connectivity, segmentation, and device level constraints. Ensure requirements traceability from discovery through to delivery, testing, and operational handover. Support test planning and UAT, ensuring test cases align to documented requirements and business expectations. Maintain high quality documentation, including BRDs, process maps, user stories, data flows, and decision logs. Act as a bridge between business and technical teams, ensuring clarity, alignment, and timely decision making. Essential Skills and Experience Proven experience as a Business Analyst within infrastructure, security, remote access, or cloud transformation programmes. Strong understanding of Azure Virtual Desktop, user personas, application delivery, and remote access workflows. Experience working with Zscaler (ZIA/ZPA) or similar secure remote access technologies. Exposure to Operational Technology (OT) and IoT environments, including device connectivity and security considerations. Experience working in FMCG or retail environments, ideally with store based technology and operational processes. Strong capability in requirements elicitation, process mapping, and documentation using industry standard techniques. Ability to translate complex technical concepts into clear business language. Excellent stakeholder management skills, with experience engaging senior leaders, technical SMEs, and operational teams. Strong analytical and problem solving skills, with the ability to identify gaps, dependencies, and risks. Experience producing user stories, acceptance criteria, and process flows for engineering and delivery teams. Familiarity with identity, access, and security concepts relevant to remote access and cloud based solutions. Desirable Skills Experience working with multi domain Active Directory, Entra ID, or hybrid identity environments. Understanding of zero trust principles, network segmentation, and secure access architecture. Knowledge of store technology platforms, POS systems, handheld devices, or IoT sensors. Experience supporting UAT, test case development, and validation activities. Exposure to data governance, compliance, and audit requirements in regulated or retail environments. Experience working with third party vendors or managed service providers. Familiarity with Agile delivery, including backlog refinement and sprint planning. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
About the Role Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst! We're looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You'll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly. This is a role for someone who enjoys problem solving, helping people, and learning new technology. You'll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7, but this role operates on a 19:00-07:00 4 days on, 4 days off shift pattern. You will need to attend our Meppershall office for your initial training and induction, and future training sessions. As a 1st Line Support Analyst, you'll be the friendly voice and technical support behind every ticket. You'll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you'll escalate them to senior engineers with clear documentation and context. You'll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit. What You'll Do as a 1st Line Support Analyst Provide first-line technical support Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals Carry out initial network diagnostics for Wi Fi, VPN, and DNS issues Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM Manage incidents and service requests Log, track, and update tickets in the service desk system Ensure incidents are handled within agreed service levels Escalate complex issues to senior engineers when required Deliver excellent customer service Communicate clearly with non-technical users via phone, email, and chat Maintain a professional, friendly, and helpful approach in every interaction What You'll Bring Experience & Knowledge Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential) Understanding of IT infrastructure, including desktops, laptops, printers, and networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem solving ability Clear communication with both technical and non technical users Ability to prioritise tasks in a fast paced environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.
06/07/2026
Full time
About the Role Solve problems. Support people. Power great service. Be our next 1st Line Support Analyst! We're looking for a customer-focused 1st Line Support Analyst to join our Service Desk team. You'll be the first point of contact for IT support, helping users resolve issues quickly and keeping their technology running smoothly. This is a role for someone who enjoys problem solving, helping people, and learning new technology. You'll diagnose and resolve a wide range of technical issues while delivering an excellent customer experience. Our Service Desk supports customers 24/7, but this role operates on a 19:00-07:00 4 days on, 4 days off shift pattern. You will need to attend our Meppershall office for your initial training and induction, and future training sessions. As a 1st Line Support Analyst, you'll be the friendly voice and technical support behind every ticket. You'll log, investigate, and resolve incidents, keeping users informed and ensuring service levels are met. When issues require deeper investigation, you'll escalate them to senior engineers with clear documentation and context. You'll work with colleagues across the business and support users at every level, from junior staff to senior stakeholders, adapting your communication style to suit. What You'll Do as a 1st Line Support Analyst Provide first-line technical support Diagnose and resolve basic hardware and software issues across desktops, laptops, and peripherals Carry out initial network diagnostics for Wi Fi, VPN, and DNS issues Support users remotely using tools such as AnyDesk, TeamViewer, and SCCM Manage incidents and service requests Log, track, and update tickets in the service desk system Ensure incidents are handled within agreed service levels Escalate complex issues to senior engineers when required Deliver excellent customer service Communicate clearly with non-technical users via phone, email, and chat Maintain a professional, friendly, and helpful approach in every interaction What You'll Bring Experience & Knowledge Experience in a 1st Line IT Support or Helpdesk environment (desirable but not essential) Understanding of IT infrastructure, including desktops, laptops, printers, and networking Familiarity with Microsoft Windows and Microsoft 365 Exposure to Active Directory (password resets, account management) Awareness of service desk platforms such as ServiceNow or HaloPSA Understanding of ITIL principles Skills Strong troubleshooting and problem solving ability Clear communication with both technical and non technical users Ability to prioritise tasks in a fast paced environment Comfortable using remote support tools Qualifications (desirable) GCSE Maths and English (Grade C or above) CompTIA A+ Microsoft Technology Associate ITIL v4 Foundation What We Offer 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About Us Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference - Intercity is a technology solutions partner that isn't all about tech. It's about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far: Customer Net Promoter Score of Gold Award Investors in People Accreditation Employer of the Year 2025 - British Business Excellence Award Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We're proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.
Graduate Desktop UI Developer At the company, innovation isn't just part of our culture - it's in our DNA. Our story began in 2000 in the garden shed of our co founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the the company platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. the company is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start up style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early career talent to thrive. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way. Day to day you will: Develop and enhance innovative software solutions, building new features for desktop applications, APIs, websites and internal tools using modern C# and .NET technologies, supported by AI powered development tools and industry standard software engineering practices. Collaborate with experienced international development teams, working closely with developers and business analysts to deliver high quality solutions while participating in code reviews, pair programming and knowledge sharing initiatives. Accelerate your growth through structured training and mentoring, gaining hands on experience, dedicated support from senior developers, ownership of real projects, and access to comprehensive technical learning resources. We offer mentorship from day one, a clear progression path, and real responsibility early on, because we've built an environment where graduates grow fast and make meaningful impact. You can expect: A transparent career structure, regular feedback, and 3 formal performance reviews annually Opportunities to lead projects, manage resources, and mentor junior team members. Intensive onboarding, industry recognised training, and funded specialist courses as you progress. You'll thrive here if you: Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths). Passionate about software development, with evidence of coding experience through academic, personal or professional projects, and a proactive approach to learning new technologies, including AI powered development tools. Strong collaborator and problem solver, with excellent attention to detail, the ability to learn independently, and clear communication skills to work effectively across distributed and international teams. Ready to apply your technical mind to real world challenges? Join the company and build a career where you'll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Please note the company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit . If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
06/07/2026
Full time
Graduate Desktop UI Developer At the company, innovation isn't just part of our culture - it's in our DNA. Our story began in 2000 in the garden shed of our co founder, Theo Duchen, who, alongside fellow former McKinsey partner David McDonald, set out to reinvent insurance technology. What started as a bold start up idea has grown into a global SaaS leader trusted by the industry. Today, over 100,000 users across 40+ countries rely on the the company platform. By working closely with brokers, insurers, and MGAs, we continue to shape the market and drive new standards across both personal and commercial lines. the company is proud to be recognised as a Great Place to Work 2026 and to maintain a collaborative, innovative, start up style culture, even as we scale globally. With over 90% of our hires coming from graduate backgrounds, this is a place built for early career talent to thrive. And as an EcoVadis Committed rated organisation, we focus on creating long term value by operating in a sustainable and responsible way. Day to day you will: Develop and enhance innovative software solutions, building new features for desktop applications, APIs, websites and internal tools using modern C# and .NET technologies, supported by AI powered development tools and industry standard software engineering practices. Collaborate with experienced international development teams, working closely with developers and business analysts to deliver high quality solutions while participating in code reviews, pair programming and knowledge sharing initiatives. Accelerate your growth through structured training and mentoring, gaining hands on experience, dedicated support from senior developers, ownership of real projects, and access to comprehensive technical learning resources. We offer mentorship from day one, a clear progression path, and real responsibility early on, because we've built an environment where graduates grow fast and make meaningful impact. You can expect: A transparent career structure, regular feedback, and 3 formal performance reviews annually Opportunities to lead projects, manage resources, and mentor junior team members. Intensive onboarding, industry recognised training, and funded specialist courses as you progress. You'll thrive here if you: Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths). Passionate about software development, with evidence of coding experience through academic, personal or professional projects, and a proactive approach to learning new technologies, including AI powered development tools. Strong collaborator and problem solver, with excellent attention to detail, the ability to learn independently, and clear communication skills to work effectively across distributed and international teams. Ready to apply your technical mind to real world challenges? Join the company and build a career where you'll grow quickly, innovate boldly, and work alongside some of the brightest people in the industry. Please note the company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit . If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Successful candidates will usually be contacted within 14 days of applying. Due to the high volume of applications we receive, we are unfortunately unable to inform unsuccessful applicants. Unfortunately, we are unable to offer sponsorship for this position at this time, including to those on Graduate Visas. Please keep an eye out on our Careers page for any updates regarding sponsorship.
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world. The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast-paced, dynamic environment. In addition, you will work shoulder to shoulder with an awesome team! Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the service desk, through creative thinking and optimization of service desk processes. This is an onsite role for qualified candidates commutable to the London area. What you will do: Provide Level 1 and 2 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world classdesktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician. Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects. Action daily midlevel to advanced infrastructure support incidents Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few. Execute basic system maintenance including software and operating system patching and software version upgrades. Provide support of Active Directory such as add/remove users, password resets and Group Policy application. Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met. Contact third-party vendors for warranty service repair. Who you are: Minimum 2 years of end user support Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting. Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite. Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services. Basic PowerShell experience, e.g., copy/paste (not writing script) Android/iOS configuration, troubleshooting and potential integration with MDM solutions. Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering. Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments. Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people. Familiarity with file system support including permissions, sharing, backups and restores. Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.) Experience troubleshooting file and print services. Bonus points if you have: Familiarity of ITIL, and ITIL best practices within an IT operations environment Certifications in AZ900, M365 fundamentals, ITIL V4 Experience with Managed Service Providers (MSP) Experience with Market Data vendors like Bloomberg, Reuters, Factset ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!
06/07/2026
Full time
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering ouremployees around the world. The Opportunity: ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast-paced, dynamic environment. In addition, you will work shoulder to shoulder with an awesome team! Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of the service desk, through creative thinking and optimization of service desk processes. This is an onsite role for qualified candidates commutable to the London area. What you will do: Provide Level 1 and 2 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. "See the world through the eyes of the customer" delivering world classdesktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician. Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects. Action daily midlevel to advanced infrastructure support incidents Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few. Execute basic system maintenance including software and operating system patching and software version upgrades. Provide support of Active Directory such as add/remove users, password resets and Group Policy application. Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM) Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services. Creation and administration of user accounts on all group technology supported systems. Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met. Contact third-party vendors for warranty service repair. Who you are: Minimum 2 years of end user support Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting. Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite. Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services. Basic PowerShell experience, e.g., copy/paste (not writing script) Android/iOS configuration, troubleshooting and potential integration with MDM solutions. Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering. Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments. Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people. Familiarity with file system support including permissions, sharing, backups and restores. Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.) Experience troubleshooting file and print services. Bonus points if you have: Familiarity of ITIL, and ITIL best practices within an IT operations environment Certifications in AZ900, M365 fundamentals, ITIL V4 Experience with Managed Service Providers (MSP) Experience with Market Data vendors like Bloomberg, Reuters, Factset ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you! Love Your Job, Share Your Technology Passion, Create Your Future Here!
Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years of experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. Responsibilities: Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualised infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication, Veeam ONE monitoring and VRO environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection and Symantec Endpoint Encryption. Support endpoint DLP, SIEM and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. Monitor system performance, capacity, availability and infrastructure health. Ensure compliance with IT governance, security policies and operational standards. Provide advanced desktop, laptop, printer, mobile device and branch office IT support. Manage OS deployment, imaging, image creation, maintenance and software packaging. Administer Active Directory, Group Policy Objects, user provisioning and NTFS permissions. Resolve technical incidents and service requests in line with agreed SLAs. Support business critical applications such as Bloomberg FXT, Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access, 1AML, SIBS, GFMS. Configure and support Cisco switches, routers, FortiGate firewall environments and DNS, DHCP, TCP/IP, LAN/WAN, routing and connectivity troubleshooting. Perform SSL/TLS certificate lifecycle management using OpenSSL. Develop, maintain and enforce IT policies, standards and operating procedures. Produce system architecture diagrams, technical documentation, SOPs, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernisation and transformation initiatives. Qualifications: 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security focused environments. Ability to provide support to VIP stakeholders. Proficiency in Windows Server 2019/2022 (or equivalent), Red Hadoop, VMware vSphere / vCenter, Veeam Backup & Replication, Microsoft Office 365, PowerShell scripting, SQL Server administration, and networking fundamentals. Location: SW1V 1SW, London, England, United Kingdom Remote type: Hybrid (3 days in the office) Start date: As soon as possible Salary: £55,000 - £60,000 C# .NET Developer - Insurance Our client is an insurance underwriter in the City of London looking to grow its software development team with a seasoned C# .NET developer. Responsibilities: Develop complex software with C# and support the entire development lifecycle. Utilise Java, jQuery, Web API, CSS and advanced SQL Server (stored procedures, table design). Provide support for Microsoft Office Applications and design and build reports for SharePoint. Lead improvements to management information and analysis. Analyse requirements and deliver suitable solutions using the most appropriate technology. Document, support and upgrade a wide range of internal applications/processes. Produce ad hoc reporting and analysis of information in the data warehouse. Work both as part of a team and independently, communicating with all business areas. Qualifications: 5-7 years of experience developing complex software with C#. Strong mathematical background (2:1 in maths or computer science or similar). Excellent communication and interpersonal skills. Proficiency in Visual Studio, Microsoft SQL Server, Office 365, SharePoint and related tools. Experience with Eclipse (for underwriting) and Sun (for accounts) is a plus. Location: City of London, England, United Kingdom Start date: As soon as possible Salary: up to £50,000 (potentially higher for exceptional candidates); junior roles considered from £25,000 - £30,000. Contract roles and jobs for Microsoft SQL Server Database Administrator - Manages and optimises SQL Server databases, ensuring performance, security and availability. Data Analyst - Uses SQL Server to query databases and transform data into actionable insights. Database Developer - Designs and develops queries, stored procedures and databases on SQL Server to meet business needs. Business Intelligence Consultant - Uses SQL Server for ETL and develops BI solutions tailored to businesses (PowerBI, SAS, Tableau). Research and Development Engineer - Designs and develops software solutions by integrating SQL Server databases to manage data efficiently.
05/07/2026
Full time
Senior IT Infrastructure & Systems Manager We are seeking an experienced and highly motivated Senior IT Infrastructure Manager with at least 7 to 10 years of experience to oversee, manage, and continuously improve the organization's IT infrastructure, enterprise systems, network environment, and end user computing services. The successful candidate will ensure the availability, security, performance, and resilience of critical business systems while leading technical teams and supporting key stakeholders across the organization. Responsibilities: Administer, maintain, and optimize Windows and Linux server environments. Manage VMware virtualised infrastructure (vSphere 8 and above). Oversee enterprise backup and disaster recovery solutions using Veeam Backup & Replication, Veeam ONE monitoring and VRO environments. Administer endpoint security and encryption solutions, including Symantec Endpoint Protection and Symantec Endpoint Encryption. Support endpoint DLP, SIEM and security monitoring tools (e.g., Splunk, Tenable). Manage patching processes using ManageEngine Patch Manager Plus. Support Microsoft 365 services and related cloud technologies. Monitor system performance, capacity, availability and infrastructure health. Ensure compliance with IT governance, security policies and operational standards. Provide advanced desktop, laptop, printer, mobile device and branch office IT support. Manage OS deployment, imaging, image creation, maintenance and software packaging. Administer Active Directory, Group Policy Objects, user provisioning and NTFS permissions. Resolve technical incidents and service requests in line with agreed SLAs. Support business critical applications such as Bloomberg FXT, Refinitiv Eikon, Murex Treasury System, SWIFT Alliance Access, 1AML, SIBS, GFMS. Configure and support Cisco switches, routers, FortiGate firewall environments and DNS, DHCP, TCP/IP, LAN/WAN, routing and connectivity troubleshooting. Perform SSL/TLS certificate lifecycle management using OpenSSL. Develop, maintain and enforce IT policies, standards and operating procedures. Produce system architecture diagrams, technical documentation, SOPs, and performance reports. Identify and drive opportunities for automation and service improvement. Support technology planning, infrastructure modernisation and transformation initiatives. Qualifications: 7+ years of experience in enterprise IT infrastructure and systems administration. Experience within financial services, banking, trading or treasury environments. Proven experience managing mission critical infrastructure and applications. Experience operating within regulated and security focused environments. Ability to provide support to VIP stakeholders. Proficiency in Windows Server 2019/2022 (or equivalent), Red Hadoop, VMware vSphere / vCenter, Veeam Backup & Replication, Microsoft Office 365, PowerShell scripting, SQL Server administration, and networking fundamentals. Location: SW1V 1SW, London, England, United Kingdom Remote type: Hybrid (3 days in the office) Start date: As soon as possible Salary: £55,000 - £60,000 C# .NET Developer - Insurance Our client is an insurance underwriter in the City of London looking to grow its software development team with a seasoned C# .NET developer. Responsibilities: Develop complex software with C# and support the entire development lifecycle. Utilise Java, jQuery, Web API, CSS and advanced SQL Server (stored procedures, table design). Provide support for Microsoft Office Applications and design and build reports for SharePoint. Lead improvements to management information and analysis. Analyse requirements and deliver suitable solutions using the most appropriate technology. Document, support and upgrade a wide range of internal applications/processes. Produce ad hoc reporting and analysis of information in the data warehouse. Work both as part of a team and independently, communicating with all business areas. Qualifications: 5-7 years of experience developing complex software with C#. Strong mathematical background (2:1 in maths or computer science or similar). Excellent communication and interpersonal skills. Proficiency in Visual Studio, Microsoft SQL Server, Office 365, SharePoint and related tools. Experience with Eclipse (for underwriting) and Sun (for accounts) is a plus. Location: City of London, England, United Kingdom Start date: As soon as possible Salary: up to £50,000 (potentially higher for exceptional candidates); junior roles considered from £25,000 - £30,000. Contract roles and jobs for Microsoft SQL Server Database Administrator - Manages and optimises SQL Server databases, ensuring performance, security and availability. Data Analyst - Uses SQL Server to query databases and transform data into actionable insights. Database Developer - Designs and develops queries, stored procedures and databases on SQL Server to meet business needs. Business Intelligence Consultant - Uses SQL Server for ETL and develops BI solutions tailored to businesses (PowerBI, SAS, Tableau). Research and Development Engineer - Designs and develops software solutions by integrating SQL Server databases to manage data efficiently.
Computing Support Analyst Job in UK 2025 Science and Technology Facilities Council Computing Support Analyst Job in UK 2025 Science and Technology Facilities Council The Science and Technology Facilities Council (STFC) invites you to apply for the role of Computing Support Analyst. This position offers a chance to be part of a dynamic team in a world-class research environment. About the Role As a Computing Support Analyst, you'll play a critical role in providing IT assistance to our staff. You will support users in person, over the phone, and via email when they face everyday IT challenges. This role emphasizes a balanced work-life dynamic, allowing for flexible working arrangements. About the Hiring Firm STFC, a part of UK Research and Innovation, operates RAL Space, which has over 60 years of expertise in space programs. Our mission is to advance our understanding of space and improve the quality of life through innovative research and technology. RAL Space is recognized as the UK's national space laboratory, collaborating with both industry and academia to strengthen the UK space community. Key Responsibilities As a Computing Support Analyst, your duties will include: First-Line Support : Assist users, helping resolve various IT issues. Project Involvement : Engage in new and ongoing IT projects for system enhancements. Troubleshooting : Use our ticketing system to investigate software, hardware, and network problems. Hardware Management : Install and upgrade PCs and laptops during refresh activities. Onboarding Support : Help new employees get set up and ready to work from their first day. General IT Assistance : Support users across Windows, Mac, mobile devices, and printers. Documentation : Document solutions and procedures to improve team knowledge. Issue Escalation : Refer complex problems to senior technicians or specialists as necessary. Collaborative Work : Work independently and as part of a team to ensure a secure IT environment. Job Requirements To qualify for this role, you should meet the following criteria: Educational Background : Five GCSE passes at Grade C/4 or above, including Maths, English, and a STEM subject. Communication Skills : Demonstrated excellent communication abilities in your CV and cover letter. Computing Enthusiasm : Showcase knowledge or interest in computing through past projects or experiences. Technical Know-How : Familiarity with PC and Mac computer hardware. Microsoft Proficiency : Proven knowledge of Microsoft Desktop Products. Support Capability : Ability to provide both in-person and remote support effectively. If you are passionate about technology and eager to contribute to groundbreaking research, this position is for you. Joining STFC means becoming part of a community that values exploration, learning, and collaboration. Apply today to embark on an exciting career journey with us!
04/07/2026
Full time
Computing Support Analyst Job in UK 2025 Science and Technology Facilities Council Computing Support Analyst Job in UK 2025 Science and Technology Facilities Council The Science and Technology Facilities Council (STFC) invites you to apply for the role of Computing Support Analyst. This position offers a chance to be part of a dynamic team in a world-class research environment. About the Role As a Computing Support Analyst, you'll play a critical role in providing IT assistance to our staff. You will support users in person, over the phone, and via email when they face everyday IT challenges. This role emphasizes a balanced work-life dynamic, allowing for flexible working arrangements. About the Hiring Firm STFC, a part of UK Research and Innovation, operates RAL Space, which has over 60 years of expertise in space programs. Our mission is to advance our understanding of space and improve the quality of life through innovative research and technology. RAL Space is recognized as the UK's national space laboratory, collaborating with both industry and academia to strengthen the UK space community. Key Responsibilities As a Computing Support Analyst, your duties will include: First-Line Support : Assist users, helping resolve various IT issues. Project Involvement : Engage in new and ongoing IT projects for system enhancements. Troubleshooting : Use our ticketing system to investigate software, hardware, and network problems. Hardware Management : Install and upgrade PCs and laptops during refresh activities. Onboarding Support : Help new employees get set up and ready to work from their first day. General IT Assistance : Support users across Windows, Mac, mobile devices, and printers. Documentation : Document solutions and procedures to improve team knowledge. Issue Escalation : Refer complex problems to senior technicians or specialists as necessary. Collaborative Work : Work independently and as part of a team to ensure a secure IT environment. Job Requirements To qualify for this role, you should meet the following criteria: Educational Background : Five GCSE passes at Grade C/4 or above, including Maths, English, and a STEM subject. Communication Skills : Demonstrated excellent communication abilities in your CV and cover letter. Computing Enthusiasm : Showcase knowledge or interest in computing through past projects or experiences. Technical Know-How : Familiarity with PC and Mac computer hardware. Microsoft Proficiency : Proven knowledge of Microsoft Desktop Products. Support Capability : Ability to provide both in-person and remote support effectively. If you are passionate about technology and eager to contribute to groundbreaking research, this position is for you. Joining STFC means becoming part of a community that values exploration, learning, and collaboration. Apply today to embark on an exciting career journey with us!
