Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you'll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN Support multiple client environments within an MSP setting Maintain accurate and structured technical documentation Assist with onboarding new clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You'll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we're looking for Minimum 3 years' experience within an MSP environment Strong experience supporting Microsoft 365, Azure, and Intune Experience using ConnectWise or similar PSA platforms Knowledge of RMM tools for remote monitoring and support Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls Experience maintaining technical documentation platforms such as IT Glue Excellent troubleshooting and analytical skills Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills Microsoft certifications including AZ-900, MS-900, or AZ-104 macOS support experience within a business environment Experience mentoring junior engineers Strong documentation and knowledge base creation experience Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? Opportunity to work with modern cloud technologies and enterprise environments Clear progression and development opportunities Up to £36,000 salary plus bonus Private healthcare and wellbeing support Employee share scheme and enhanced holiday allowance Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.
14/05/2026
Full time
Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you'll do Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN Support multiple client environments within an MSP setting Maintain accurate and structured technical documentation Assist with onboarding new clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You'll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we're looking for Minimum 3 years' experience within an MSP environment Strong experience supporting Microsoft 365, Azure, and Intune Experience using ConnectWise or similar PSA platforms Knowledge of RMM tools for remote monitoring and support Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls Experience maintaining technical documentation platforms such as IT Glue Excellent troubleshooting and analytical skills Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills Microsoft certifications including AZ-900, MS-900, or AZ-104 macOS support experience within a business environment Experience mentoring junior engineers Strong documentation and knowledge base creation experience Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? Opportunity to work with modern cloud technologies and enterprise environments Clear progression and development opportunities Up to £36,000 salary plus bonus Private healthcare and wellbeing support Employee share scheme and enhanced holiday allowance Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.
Company Overview Radiant is redefining how AI infrastructure is built. We design and operate AI native cloud platforms engineered for sovereignty, performance, and scale. Our infrastructure powers GPU native workloads, multi tenant control planes, and high performance AI systems designed for the most demanding environments. We are not building a generic cloud. We are building purpose built AI infrastructure - from powered land, to compute, to software. As we scale our platform and expand our engineering organization, we are looking for leaders who can build strong teams, uphold high standards, and deliver reliably at pace. Job Description As a Senior Network Engineer, you'll design, deploy, and operate the high performance, low latency network fabric that underpins our GPU infrastructure. You'll play a critical role in shaping the architecture, automation, and operational standards of our network, ensuring it meets the rigorous demands of modern AI training and inference workloads. The ideal candidate is a strong advocate of engineering excellence and operational best practices. You're customer focused, collaborative, and equally comfortable discussing technical issues with enterprise customers, internal teams, and cross functional stakeholders. You'll contribute to everything from design and implementation through to L3/L4 operational support. Role Responsibilities Network Architecture & Collaboration: Design scalable leaf spine networks using Mellanox switches with Cumulus Linux, integrated with Juniper PTX routers and SRX firewalls. Lead 3rd party and internal provider collaboration to deploy resilient site to site and internet connectivity, optimise topology, and resolve complex faults. Operations & Maintenance: Perform configuration, upgrades, and deep troubleshooting of Juniper and NVIDIA/Cumulus devices in production environments. Software Defined Networking (SDN): Implement programmable network designs using controller based platforms to support automation and scalability. Kubernetes Networking: Support networking within container platforms using CNIs such as Calico, Cilium, or Kube OVN. Understand microservices traffic patterns and service mesh integrations. Automation & Scripting: Develop and maintain Ansible playbooks and Python automation for configuration management, provisioning, and compliance, including working against API interfaces of network equipment. Monitoring & Telemetry: Implement observability tools using SNMP, sFlow, and gRPC to detect and address network bottlenecks at scale. Incident Management: Lead L3/L4 network incident response, escalation management and root cause analysis in high pressure, 24x7 production environments. Stakeholder & Customer Engagement: Act as a trusted technical expert, engaging directly with internal stakeholders and enterprise customers. Present solutions and troubleshoot effectively across all levels of the organisation. Engineering Excellence: Promote and uphold best practices in configuration management, change control, documentation, and continuous improvement. Requirements HPC/AI Networking: 3-5 years' experience supporting high throughput, low latency infrastructure for GPU based or HPC clusters. 8-12+ years in networking, often with at least 5 years in globally distributed environments. Experience with multi region or multi continent backbone networks, transit/peering, and high availability design at Internet scale. Hands on with large scale routing (BGP/MPLS), automation at scale, and often SDN or custom orchestration frameworks. Routing & Switching: Strong understanding of BGP, EVPN, VXLAN, and Data Centre Interconnects (DCI). Hardware Platforms and Cloud Native Networking: Proficiency with Kubernetes networking and container based infrastructure, including CNIs (e.g., Calico, Cilium). Linux Proficiency: Confident with CLI environments, scripting, and diagnostics. Automation & Tooling: Experience with Ansible and Python. Familiarity with Terraform or similar infrastructure as code tools is a plus. Customer Facing Skills: Comfortable explaining complex networking concepts to customers and internal stakeholders, from engineers to executives. Operational Support: Hands on experience in L3/L4 support within production environments, driving root cause and preventative measures. Engineering Discipline: Strong proponent of code quality, peer reviews, change control, and infrastructure versioning. Mellanox Ethernet switches with Cumulus Linux. Juniper PTX core routers and SRX firewalls. Preferred Qualifications Industry certifications such as JNCIE, CCIE, or equivalent. Familiarity with network security frameworks and best practices. Experience with hybrid cloud and cloud connectivity solutions (e.g., AWS/Azure Direct Connect). Exposure to observability platforms and time series databases (e.g., Grafana, Prometheus, InfluxDB). Qualities we look for Set the standard: Every single day, you spot opportunities to constructively shake things up. Inspire the change: There's no blueprint for the future. You'll embrace challenges and change. You're real and you're true to yourself: We cherish and celebrate diversity so you'll feel right at home, whoever you are and whoever you're talking to, you treat everyone the same. Benefits 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together. Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day to day job. Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. Gympass subscription to a variety of gyms and wellbeing apps. Participation in the company shares program. Enhanced parental pay & leave. Diversity, Equality, Inclusion and Belonging We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.
13/05/2026
Full time
Company Overview Radiant is redefining how AI infrastructure is built. We design and operate AI native cloud platforms engineered for sovereignty, performance, and scale. Our infrastructure powers GPU native workloads, multi tenant control planes, and high performance AI systems designed for the most demanding environments. We are not building a generic cloud. We are building purpose built AI infrastructure - from powered land, to compute, to software. As we scale our platform and expand our engineering organization, we are looking for leaders who can build strong teams, uphold high standards, and deliver reliably at pace. Job Description As a Senior Network Engineer, you'll design, deploy, and operate the high performance, low latency network fabric that underpins our GPU infrastructure. You'll play a critical role in shaping the architecture, automation, and operational standards of our network, ensuring it meets the rigorous demands of modern AI training and inference workloads. The ideal candidate is a strong advocate of engineering excellence and operational best practices. You're customer focused, collaborative, and equally comfortable discussing technical issues with enterprise customers, internal teams, and cross functional stakeholders. You'll contribute to everything from design and implementation through to L3/L4 operational support. Role Responsibilities Network Architecture & Collaboration: Design scalable leaf spine networks using Mellanox switches with Cumulus Linux, integrated with Juniper PTX routers and SRX firewalls. Lead 3rd party and internal provider collaboration to deploy resilient site to site and internet connectivity, optimise topology, and resolve complex faults. Operations & Maintenance: Perform configuration, upgrades, and deep troubleshooting of Juniper and NVIDIA/Cumulus devices in production environments. Software Defined Networking (SDN): Implement programmable network designs using controller based platforms to support automation and scalability. Kubernetes Networking: Support networking within container platforms using CNIs such as Calico, Cilium, or Kube OVN. Understand microservices traffic patterns and service mesh integrations. Automation & Scripting: Develop and maintain Ansible playbooks and Python automation for configuration management, provisioning, and compliance, including working against API interfaces of network equipment. Monitoring & Telemetry: Implement observability tools using SNMP, sFlow, and gRPC to detect and address network bottlenecks at scale. Incident Management: Lead L3/L4 network incident response, escalation management and root cause analysis in high pressure, 24x7 production environments. Stakeholder & Customer Engagement: Act as a trusted technical expert, engaging directly with internal stakeholders and enterprise customers. Present solutions and troubleshoot effectively across all levels of the organisation. Engineering Excellence: Promote and uphold best practices in configuration management, change control, documentation, and continuous improvement. Requirements HPC/AI Networking: 3-5 years' experience supporting high throughput, low latency infrastructure for GPU based or HPC clusters. 8-12+ years in networking, often with at least 5 years in globally distributed environments. Experience with multi region or multi continent backbone networks, transit/peering, and high availability design at Internet scale. Hands on with large scale routing (BGP/MPLS), automation at scale, and often SDN or custom orchestration frameworks. Routing & Switching: Strong understanding of BGP, EVPN, VXLAN, and Data Centre Interconnects (DCI). Hardware Platforms and Cloud Native Networking: Proficiency with Kubernetes networking and container based infrastructure, including CNIs (e.g., Calico, Cilium). Linux Proficiency: Confident with CLI environments, scripting, and diagnostics. Automation & Tooling: Experience with Ansible and Python. Familiarity with Terraform or similar infrastructure as code tools is a plus. Customer Facing Skills: Comfortable explaining complex networking concepts to customers and internal stakeholders, from engineers to executives. Operational Support: Hands on experience in L3/L4 support within production environments, driving root cause and preventative measures. Engineering Discipline: Strong proponent of code quality, peer reviews, change control, and infrastructure versioning. Mellanox Ethernet switches with Cumulus Linux. Juniper PTX core routers and SRX firewalls. Preferred Qualifications Industry certifications such as JNCIE, CCIE, or equivalent. Familiarity with network security frameworks and best practices. Experience with hybrid cloud and cloud connectivity solutions (e.g., AWS/Azure Direct Connect). Exposure to observability platforms and time series databases (e.g., Grafana, Prometheus, InfluxDB). Qualities we look for Set the standard: Every single day, you spot opportunities to constructively shake things up. Inspire the change: There's no blueprint for the future. You'll embrace challenges and change. You're real and you're true to yourself: We cherish and celebrate diversity so you'll feel right at home, whoever you are and whoever you're talking to, you treat everyone the same. Benefits 30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. A culture that emphasises results over hierarchy, process & ego: we place great emphasis on the quality, ingenuity and creativity of work. Open communication, regular feedback: we value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and a growth mindset makes us better together. Learning Time: we all have dedicated learning time to focus on new skills, projects or interests that lay outside of your day to day job. Health & Wellbeing: we want everyone to feel healthy and happy, so we offer private medical insurance via Bupa. Cycle to Work Scheme: we're committed to building a sustainable business, so we encourage cycling to work. Gympass subscription to a variety of gyms and wellbeing apps. Participation in the company shares program. Enhanced parental pay & leave. Diversity, Equality, Inclusion and Belonging We are an equal opportunity employer and we strive to reduce unconscious bias throughout our hiring process. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
12/05/2026
Full time
Senior 3rd Line Support Engineer/Azure/M365/Customer Success Specialist (MSP) Location: Bristol Office-based 4 days per week + customer site visits Salary: £43k + benefits Start: ASAP (Immediate or up to 4 weeks' notice) Role Overview: We are seeking an experienced Senior 3rd Line Support Engineer to join our MSP environment in a highly customer-facing, escalation and mentoring-focused role. This position blends senior technical support, customer success, and service improvement, acting as both a technical escalation point and a trusted advisor to customers. You will support multiple clients, work closely with service desk and consulting teams, and play a visible role in improving customer outcomes, service quality, and adoption of managed services. This is an ideal role for someone with strong MSP experience, an appetite to coach and mentor others, and a desire to progress into technical leadership or service management. Core Purpose: Drive customer satisfaction, retention, and service excellence Act as 3rd line escalation for complex, high-impact incidents Support onboarding, adoption, and ongoing customer success Provide a higher-level view of customer environments and engagement Use data and insight to proactively improve service delivery Key Responsibilities: Issue Resolution & Senior Support Act as the primary escalation point for priority and complex technical incidents Lead troubleshooting activities across infrastructure, cloud, and security platforms Work closely with 2nd line engineers, providing guidance and mentoring Maintain and improve technical documentation and knowledge bases Proactive Engagement & Customer Success: Monitor customer health and service desk data to identify risks and improvement areas Conduct regular customer check-ins and service reviews Support customer site visits where required Act as a customer advocate internally Onboarding, Adoption & Training: Lead technical onboarding of new customers and services Deliver knowledge transfer and training to customers and internal teams Track onboarding progress and platform adoption Service Improvement & Data Analysis: Analyse service desk metrics, alerting, and monitoring data Drive continuous improvement, best practices, and process optimisation Contribute to ITIL-aligned service delivery improvements Commercial Awareness: Identify opportunities for upsell and cross-sell in collaboration with account teams Provide technical input into customer roadmaps and service evolution Technical Environment: You will work across a modern MSP technology stack, including: End User & Workspace Microsoft 365 Admin Azure & Entra ID (Azure AD) Identity & Access Management Endpoint Management (Intune) Defender & security tooling Infrastructure & Platforms Windows Server, AD, Exchange VMware & Hyper-V Backup and recovery solutions Storage, server, and hardware operations VM life cycle management Cloud & Hybrid Azure services Hybrid cloud design and support Cloud and virtual platform operations Networking LAN/WAN Cisco networking RDP, monitoring, alerting Security Cybersecurity fundamentals Security principles and best practices Endpoint and cloud security monitoring Required Experience & Qualifications: 2-5 years' experience in an MSP environment Strong experience in 2nd/3rd line support with escalation ownership Proven ability to support multiple customer environments Experience mentoring, coaching, or leading by influence on a service desk Exposure to customer-facing service reviews and stakeholder engagement ITIL Foundation (Required) Bachelor's degree or equivalent hands-on experience Experience using ITSM & CRM platforms (Autotask, Halo or similar) RSG Plc is acting as an Employment Agency in relation to this vacancy.
IT Systems Engineer - Cloud, Datacentre & Cloud Applications Location: London, City (off-site datacentre access required) Hybrid: 3 days on site per week Salary: £65,000pa to £70,000pa + Benefits Reporting to: IT Infrastructure Manager Role Overview: The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services. Additional Requirements: MUST HAVE relevant experience working in a Cloud Datacentre Environment MUST HAVE relevant & up to date Technical Industry Accreditations Microsoft certifications (M365, Endpoint, Security, Azure) MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA). MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out of hours call outs for critical infrastructure incidents. Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications Key Responsibilities: Provide 3rd line support across Microsoft 365, Azure, AvePoint and third party cloud platforms (e.g. VoIP, CRM). Support and administer on prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI). Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues and propose system improvements, raising RFCs where required. Support project delivery and platform development initiatives. Maintain accurate system documentation, asset registers and inventory records. Skills, Experience & Qualifications Essential: Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity. Microsoft 365 and Azure administration experience. Solid knowledge of networking, security principles and ITIL-based service delivery. Strong troubleshooting, documentation and stakeholder communication skills. A proactive, adaptable team player comfortable working across a broad technical estate.
12/05/2026
Full time
IT Systems Engineer - Cloud, Datacentre & Cloud Applications Location: London, City (off-site datacentre access required) Hybrid: 3 days on site per week Salary: £65,000pa to £70,000pa + Benefits Reporting to: IT Infrastructure Manager Role Overview: The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services. Additional Requirements: MUST HAVE relevant experience working in a Cloud Datacentre Environment MUST HAVE relevant & up to date Technical Industry Accreditations Microsoft certifications (M365, Endpoint, Security, Azure) MUST HAVE Linux and networking certifications (e.g. MCSE, Linux, CCNA). MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out of hours call outs for critical infrastructure incidents. Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications Key Responsibilities: Provide 3rd line support across Microsoft 365, Azure, AvePoint and third party cloud platforms (e.g. VoIP, CRM). Support and administer on prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI). Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling). Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication. Work closely with 1st/2nd Line teams, providing escalation support and technical guidance. Identify root causes of recurring issues and propose system improvements, raising RFCs where required. Support project delivery and platform development initiatives. Maintain accurate system documentation, asset registers and inventory records. Skills, Experience & Qualifications Essential: Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity. Microsoft 365 and Azure administration experience. Solid knowledge of networking, security principles and ITIL-based service delivery. Strong troubleshooting, documentation and stakeholder communication skills. A proactive, adaptable team player comfortable working across a broad technical estate.
Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
08/05/2026
Full time
Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer. The client is a global market leading company, and the job is based in the Newcastle area. The role includes: The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms. Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies. Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors Ensuring ITIL best practices. We're looking for someone who can bring the following; Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience. Delivered IT support in a manufacturing environment Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management. Leading or mentoring team members. YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS - for example, a Building company / industry, Service / maintenance, Housing association Location: Newcastle - Office 4 days a week and 1 day a week work from home. Occasional travel ( maybe once a month) Salary: £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.
Senior Network Security Specialist Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent About the London Metal Exchange The London Metal Exchange (LME) is the world centre for industrial metals trading. Most of the world's global non-ferrous futures business is conducted on the LME's three trading platforms totalling $21 trillion, 191 million lots and 4 billion tonnes notional with a market open interest high of 2.1 million lots in 2025.The metals community uses the LME, an HKEX Group company, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role As a Senior Network Security Specialist, you will design, implement and govern the network security controls that protect our modern, high performance enterprise network. You will take a hands on lead role in shaping the network security roadmap, defining policies and standards and driving the adoption of Zero Trust and micro segmentation across the organisation.Working within the Connectivity Engineering Team, you will collaborate closely with Information Security, Platform, Infrastructure and Application teams to ensure security is embedded by design. Your expertise will be applied across on premises, cloud, and containerised environments, ensuring consistent and robust protection across all connectivity layers. You will also support the organisation's LAN, WAN, Campus and Data Centre network services, ensuring reliability, resilience, and high performance. You will maintain and develop core network standards across related systems, coordinate network activities across multiple technology projects, contribute deep technical expertise and produce both high and low level designs. As a subject matter expert, you will also provide 3rd line escalation support when required.This role reports directly to the Network Manager and may include participation in an on call rota, as well as occasional evening and weekend work. TOIL or overtime compensation will be available. Responsibilities: Design, implement, and maintain enterprise network security controls including firewalls, proxies and secure access services aligned to business and regulatory requirements. Act as the technical authority for Fortinet, Palo Alto Networks and Zscaler platforms. Ensure security policies are consistently enforced across data centre, campus, cloud and hybrid environments. Lead complex troubleshooting of network security issues, balancing security, performance and availability. Own and define the network security roadmap, aligned with wider technology and security strategies. Design and evolve Zero Trust network architectures, including identity-aware access and least-privilege principles. Define and implement micro-segmentation strategies for traditional and containerised workloads. Provide design input into new initiatives (cloud adoption, Kubernetes/OpenShift, automation, AI platforms). Evaluate new security technologies and patterns, producing clear recommendations and design artefacts Develop and maintain network security standards, patterns and policy definitions. Ensure adherence to security policies through design reviews, operational controls and continuous improvement. Partner with Information Security to translate policy into enforceable technical controls. Support audits, risk assessments and regulatory obligations by providing clear evidence of control implementation. Act as a senior technical leader within the Network Team, mentoring engineers and setting best practice. Work closely with Infrastructure, Platform, and Application teams to embed security by design. Provide subject-matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications: The ideal candidate will have experience working within an ITIL governed environment and established infrastructure support frameworks. They will hold a bachelor's degree in Computer Science, Information Technology, or a related discipline, or possess an equivalent combination of education, technical training, and practical experience.Relevant industry certifications (e.g. PCNSE, NSE, CCNP Security, or CISSP) or substantial real world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience: Experience defining and implementing network segmentation and micro segmentation strategies. Strong understanding of Zero Trust networking principles and identity aware access controls. Strong experience designing, implementing and optimising firewall and proxy security policies. Deep hands-on experience with: + Palo Alto Networks (PAN OS, Panorama, policy design) + Fortinet (FortiGate, FortiManager, FortiAnalyzer) + Zscaler (ZIA, ZPA, Zero Trust Exchange) Experience securing hybrid environments spanning on prem, cloud, and containerised platforms. Exposure to security controls and design for Kubernetes/OpenShift. Experience with automation and infrastructure-as-code approaches for deploying security controls. Wide exposure to routing, switching, load balancing and security architectures, with extensive operational and engineering experience. Strong grounding in core networking technologies and protocols, including: + TCP/IP, BGP, OSPF, VLANs, VRF, VPN, VXLAN, NAT, ACLs, DNS. Hands on experience with packet capture and network analytics and monitoring tools. Strong understanding of ITILv3 processes, including incident, problem, and change management. Skills and Competencies: Ability to translate high level security policies into practical, scalable technical designs. Strong analytical and diagnostic skills for assessing complex network and security environments. Competence in designing and optimising security architectures, network policies and segmentation models. Ability to work across hybrid and distributed environments (on prem, cloud, container platforms). Strong capability to apply automation and IaC concepts to enhance security controls and operational efficiency. Ability to collaborate with cross-functional teams in highly regulated, high availability environments. Methodical, working approach aligned to ITILv3 best practices with and proven ability to implement processes. Willingness to challenge existing approaches and drive change. Comfortable working under pressure, with changing priorities. A strong delivery mindset, setting and achieving realistic and timely execution of project deliverables across the portfolio. Core Functional Responsibilities of an AVP: Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables. Experience Criteria of an AVP: Roles at this level typically require an individual emerging as an expert in a specific skill set, business area or product who remains focused primarily on daily execution.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through
07/05/2026
Full time
Senior Network Security Specialist Shift Pattern: Standard 40 Hour Week (United Kingdom) Scheduled Weekly Hours: 40 Corporate Grade: D - Assistant Vice President Reporting Line: (UK Division) Information Technology Location: UK-London Worker Type: Permanent About the London Metal Exchange The London Metal Exchange (LME) is the world centre for industrial metals trading. Most of the world's global non-ferrous futures business is conducted on the LME's three trading platforms totalling $21 trillion, 191 million lots and 4 billion tonnes notional with a market open interest high of 2.1 million lots in 2025.The metals community uses the LME, an HKEX Group company, as a venue to transfer or take on price risk, as a physical market of last resort and as the provider of transparent global reference prices. Overall Purpose of Role As a Senior Network Security Specialist, you will design, implement and govern the network security controls that protect our modern, high performance enterprise network. You will take a hands on lead role in shaping the network security roadmap, defining policies and standards and driving the adoption of Zero Trust and micro segmentation across the organisation.Working within the Connectivity Engineering Team, you will collaborate closely with Information Security, Platform, Infrastructure and Application teams to ensure security is embedded by design. Your expertise will be applied across on premises, cloud, and containerised environments, ensuring consistent and robust protection across all connectivity layers. You will also support the organisation's LAN, WAN, Campus and Data Centre network services, ensuring reliability, resilience, and high performance. You will maintain and develop core network standards across related systems, coordinate network activities across multiple technology projects, contribute deep technical expertise and produce both high and low level designs. As a subject matter expert, you will also provide 3rd line escalation support when required.This role reports directly to the Network Manager and may include participation in an on call rota, as well as occasional evening and weekend work. TOIL or overtime compensation will be available. Responsibilities: Design, implement, and maintain enterprise network security controls including firewalls, proxies and secure access services aligned to business and regulatory requirements. Act as the technical authority for Fortinet, Palo Alto Networks and Zscaler platforms. Ensure security policies are consistently enforced across data centre, campus, cloud and hybrid environments. Lead complex troubleshooting of network security issues, balancing security, performance and availability. Own and define the network security roadmap, aligned with wider technology and security strategies. Design and evolve Zero Trust network architectures, including identity-aware access and least-privilege principles. Define and implement micro-segmentation strategies for traditional and containerised workloads. Provide design input into new initiatives (cloud adoption, Kubernetes/OpenShift, automation, AI platforms). Evaluate new security technologies and patterns, producing clear recommendations and design artefacts Develop and maintain network security standards, patterns and policy definitions. Ensure adherence to security policies through design reviews, operational controls and continuous improvement. Partner with Information Security to translate policy into enforceable technical controls. Support audits, risk assessments and regulatory obligations by providing clear evidence of control implementation. Act as a senior technical leader within the Network Team, mentoring engineers and setting best practice. Work closely with Infrastructure, Platform, and Application teams to embed security by design. Provide subject-matter expertise to project teams and senior stakeholders. Desired Academic and Professional Qualifications: The ideal candidate will have experience working within an ITIL governed environment and established infrastructure support frameworks. They will hold a bachelor's degree in Computer Science, Information Technology, or a related discipline, or possess an equivalent combination of education, technical training, and practical experience.Relevant industry certifications (e.g. PCNSE, NSE, CCNP Security, or CISSP) or substantial real world application are expected, while ITIL and/or PMI certification is considered an advantage. Required Knowledge and Level of Experience: Experience defining and implementing network segmentation and micro segmentation strategies. Strong understanding of Zero Trust networking principles and identity aware access controls. Strong experience designing, implementing and optimising firewall and proxy security policies. Deep hands-on experience with: + Palo Alto Networks (PAN OS, Panorama, policy design) + Fortinet (FortiGate, FortiManager, FortiAnalyzer) + Zscaler (ZIA, ZPA, Zero Trust Exchange) Experience securing hybrid environments spanning on prem, cloud, and containerised platforms. Exposure to security controls and design for Kubernetes/OpenShift. Experience with automation and infrastructure-as-code approaches for deploying security controls. Wide exposure to routing, switching, load balancing and security architectures, with extensive operational and engineering experience. Strong grounding in core networking technologies and protocols, including: + TCP/IP, BGP, OSPF, VLANs, VRF, VPN, VXLAN, NAT, ACLs, DNS. Hands on experience with packet capture and network analytics and monitoring tools. Strong understanding of ITILv3 processes, including incident, problem, and change management. Skills and Competencies: Ability to translate high level security policies into practical, scalable technical designs. Strong analytical and diagnostic skills for assessing complex network and security environments. Competence in designing and optimising security architectures, network policies and segmentation models. Ability to work across hybrid and distributed environments (on prem, cloud, container platforms). Strong capability to apply automation and IaC concepts to enhance security controls and operational efficiency. Ability to collaborate with cross-functional teams in highly regulated, high availability environments. Methodical, working approach aligned to ITILv3 best practices with and proven ability to implement processes. Willingness to challenge existing approaches and drive change. Comfortable working under pressure, with changing priorities. A strong delivery mindset, setting and achieving realistic and timely execution of project deliverables across the portfolio. Core Functional Responsibilities of an AVP: Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes Role at this level usually has full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables. Experience Criteria of an AVP: Roles at this level typically require an individual emerging as an expert in a specific skill set, business area or product who remains focused primarily on daily execution.Hong Kong Exchanges and Clearing Limited (HKEX) is a publicly-traded company (HKEX Stock Code:388) and one of the world's leading global exchange groups, offering a range of equity, derivative, commodity, fixed income and other financial markets, products and services, including the London Metals Exchange.As a superconnector and gateway between East and West, HKEX facilitates the two-way flow of capital, ideas and dialogue between China and the rest of world, through
IT Support Engineer Application Deadline: 9 June 2026 Department: Support Services Employment Type: Permanent Location: Tilbury 1 Description As an IT Support Engineer at Seras, you'll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face to face support for the local business, while also supporting our wider national organisation. The role blends hands on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future proof our IT services. Occasional travel to other Seras sites will be required. Key Responsibilities Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues Act as the senior technical escalation point for complex and high priority incidents Act as the initial point of contact in the absence of the IT Manager Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS) Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets Collaborate with internal teams and external partners on support activities and project delivery Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes Support and optimise the organisation's cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users Mentor and upskill members of the IT team, promoting best practice and technical consistency Skills, Knowledge and Expertise Essential: ITIL qualification or strong working knowledge of ITIL principles Strong experience providing 1st-3rd line support Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred) Strong working understanding of Microsoft Azure services Experience working in a cloud first Microsoft 365 environment Experience leading a service team to deliver high quality end user support Desirable: Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs Experience working in a fast paced, ticket driven service desk environmentGeneral understanding of Power Platform- with experience creating, troubleshooting and maintaining Power Automate flows. Benefits Health cash plan & virtual GP access Pension scheme & life assurance Employee referral scheme High street discounts Driver representatives & employee forum Personal development opportunities Employee Assistance Programme Free eye tests
07/05/2026
Full time
IT Support Engineer Application Deadline: 9 June 2026 Department: Support Services Employment Type: Permanent Location: Tilbury 1 Description As an IT Support Engineer at Seras, you'll be based at our Tilbury site, delivering 1st to 3rd line IT support with a strong emphasis on face to face support for the local business, while also supporting our wider national organisation. The role blends hands on technical support with project work, covering the maintenance and improvement of existing systems, resolution of complex technical issues, and the delivery of change to future proof our IT services. Occasional travel to other Seras sites will be required. Key Responsibilities Provide 1st, 2nd and 3rd line IT support, resolving end user, system, and infrastructure issues Act as the senior technical escalation point for complex and high priority incidents Act as the initial point of contact in the absence of the IT Manager Configure, deploy, and support servers, networks, end user devices, and IT peripherals (including laptops, mobiles, printers, scanners, and UPS) Monitor and manage IT systems to ensure optimal performance, availability, and uptime, working with suppliers where required Take ownership of service desk tickets and assigned projects, delivering within agreed SLAs, time, cost, and quality targets Collaborate with internal teams and external partners on support activities and project delivery Maintain a strong focus on cyber security, proactively protecting systems and assisting with Cyber Essentials / ISO accreditation Drive continuous improvement, identifying opportunities to enhance IT services, systems, and processes Support and optimise the organisation's cloud first Microsoft environment, including Microsoft 365, Power Platform, Forms, and automation Create and maintain technical documentation, solutions, and knowledge bases for IT staff and end users Mentor and upskill members of the IT team, promoting best practice and technical consistency Skills, Knowledge and Expertise Essential: ITIL qualification or strong working knowledge of ITIL principles Strong experience providing 1st-3rd line support Strong networking knowledge, including troubleshooting and configuration of LAN, WAN and wireless networks (Cisco experience preferred) Strong working understanding of Microsoft Azure services Experience working in a cloud first Microsoft 365 environment Experience leading a service team to deliver high quality end user support Desirable: Experience leading and managing IT projects from initiation through delivery, with clear accountability for meeting agreed SLAs Experience working in a fast paced, ticket driven service desk environmentGeneral understanding of Power Platform- with experience creating, troubleshooting and maintaining Power Automate flows. Benefits Health cash plan & virtual GP access Pension scheme & life assurance Employee referral scheme High street discounts Driver representatives & employee forum Personal development opportunities Employee Assistance Programme Free eye tests
Overview Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: North West London (Hybrid - 3 days onsite / 2 days remote) Salary: £45,000 - £55,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. Role As a Systems Consultant, you'll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You'll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidents Troubleshoot and resolve business-critical technical issues, including root cause analysis Support and contribute to major incident management and post-incident reviews Deliver proactive infrastructure improvements, including monitoring, patching, and optimisation Provide technical oversight for changes, upgrades, and infrastructure improvements Contribute to automation, platform standardisation, and service improvements Support security posture, backup, business continuity, and disaster recovery solutions Develop into a Subject Matter Expert (SME) for key technologies and vendor platforms Provide mentorship and guidance to 1st and 2nd Line engineers Maintain clear technical documentation and communicate effectively with customers Occasional client site visits may be required for workshops, escalations, or technical meetings Technical Environment You'll be working across modern cloud and infrastructure technologies, including: Microsoft 365 Microsoft Azure (IaaS, identity, networking, security) Windows Server Active Directory / Entra ID Group Policy Virtualisation (VMware / Hyper-V) Advanced networking (VPNs, routing, switching, firewalls) Backup & disaster recovery platforms Automation & scripting Cyber security technologies and controls Experience Required 2-3+ years in a 2nd / 3rd Line or Infrastructure role Experience working within an MSP or multi-client IT environment Strong troubleshooting and root cause analysis skills Comfortable supporting complex infrastructure environments Experience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator - AZ-104) Experience with Microsoft 365 administration and identity services Exposure to AWS or Google Cloud Experience with RMM and PSA tools Knowledge of backup platforms (e.g. Veeam, Datto) Exposure to SIEM / SOC tools Understanding of AI tools such as Microsoft 365 Copilot Linux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
04/05/2026
Full time
Overview Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: North West London (Hybrid - 3 days onsite / 2 days remote) Salary: £45,000 - £55,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. Role As a Systems Consultant, you'll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You'll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidents Troubleshoot and resolve business-critical technical issues, including root cause analysis Support and contribute to major incident management and post-incident reviews Deliver proactive infrastructure improvements, including monitoring, patching, and optimisation Provide technical oversight for changes, upgrades, and infrastructure improvements Contribute to automation, platform standardisation, and service improvements Support security posture, backup, business continuity, and disaster recovery solutions Develop into a Subject Matter Expert (SME) for key technologies and vendor platforms Provide mentorship and guidance to 1st and 2nd Line engineers Maintain clear technical documentation and communicate effectively with customers Occasional client site visits may be required for workshops, escalations, or technical meetings Technical Environment You'll be working across modern cloud and infrastructure technologies, including: Microsoft 365 Microsoft Azure (IaaS, identity, networking, security) Windows Server Active Directory / Entra ID Group Policy Virtualisation (VMware / Hyper-V) Advanced networking (VPNs, routing, switching, firewalls) Backup & disaster recovery platforms Automation & scripting Cyber security technologies and controls Experience Required 2-3+ years in a 2nd / 3rd Line or Infrastructure role Experience working within an MSP or multi-client IT environment Strong troubleshooting and root cause analysis skills Comfortable supporting complex infrastructure environments Experience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator - AZ-104) Experience with Microsoft 365 administration and identity services Exposure to AWS or Google Cloud Experience with RMM and PSA tools Knowledge of backup platforms (e.g. Veeam, Datto) Exposure to SIEM / SOC tools Understanding of AI tools such as Microsoft 365 Copilot Linux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root cause analysis for major and recurring incidents Infrastructure and System Ownership Act as a technical specialist or owner for the systems assigned to you Monitor performance, capacity and resilience across these systems Security and Compliance Support the investigation and remediation of security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure technical knowledge is captured and transferable amongst colleagues Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure. Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training) Security Cleared to NPPV3 Level (provided) Full UK Driving License What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
23/04/2026
Full time
Senior ICT Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Engineer (ICT Lead), the Senior Engineer plays a key role in maintaining the stability, performance, and security of our blue-light emergency services customers' ICT environments. The role is responsible for delivering advanced 3rd line technical support, managing complex infrastructure issues, and contributing to the ongoing improvement of critical ICT systems This is a hybrid working role which can mainly be performed remotely, however there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root cause analysis for major and recurring incidents Infrastructure and System Ownership Act as a technical specialist or owner for the systems assigned to you Monitor performance, capacity and resilience across these systems Security and Compliance Support the investigation and remediation of security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure technical knowledge is captured and transferable amongst colleagues Who you are: You are an experienced ICT professional with strong infrastructure knowledge and the ability to troubleshoot and resolve complex technical issues in a fast-paced environment. You take a proactive, service-focused approach, working collaboratively to ensure reliable, secure, and resilient systems that support critical operations. Key Requirements: Proven experience in a 3rd line or senior IT support role working with Windows Server Infrastructure. Strong knowledge of Active Directory, Entra ID, Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject to training) Security Cleared to NPPV3 Level (provided) Full UK Driving License What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Company Car 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
07/10/2025
Contractor
Senior IDAM Engineer Must have current SC Clearance Location: Central London (Hybrid working) Contract: 6 months. Excellent day rate + outside IR35 We are seeking a Senior Identity & Access Management (IDAM/IAM) Engineer, experienced with Azure AD/Entra ID, ADFS, MFA, SSO and certificate based-authentication, to join a specialist End User Compute IT services provider, modernising secure digital workplaces for high-profile UK Central Government departments. Key Responsibilities Lead the design and implementation of IDAM solutions across hybrid and cloud environments Ensure authentication and authorisation frameworks are in place & align to Zero Trust principles. Manage provisioning, role-based access, and life cycle management across diverse platforms. Integrate IDAM services with cloud SaaS, endpoint, and security tooling. Support project delivery, including migrations and onboarding of new systems. Provide 3rd line escalation support for complex IDAM incidents and issues. Produce clear technical documentation, standards, and runbooks to support BAU operations. Skills sought with IDAM technologies such as Azure AD/Entra ID, ADFS, MFA, SSO, and certificate-based authentication. Implementing and managing identity life cycle management solutions. RBAC, privileged access management, and conditional access. Familiarity with Zero Trust models and government security frameworks (NCSC, ISO 27001). Scripting and automation (PowerShell, API integrations) for identity workflows. Supporting large-scale enterprise or government identity environments. Ability to work with cross-functional teams and communicate effectively with technical and non-technical stakeholders. Desirable skills : Okta, SailPoint, or similar enterprise IDAM tools; knowledge of DevSecOps integration; relevant certifications (Microsoft, CISSP, CISM). Please note current SC clearance is an essential requirement for this role. Apply now to progress!
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
03/10/2025
Full time
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
01/10/2025
Full time
3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team? Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead? Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner? Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development? Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business. Key skills: Proven 3rd Line support experience in a busy MSP or IT Services environment Strong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, Entra Confidence dealing with major incidents, escalations and tricky support issues Comfortable with Scripting (eg PowerShell) and endpoint management tools A clear, confident communicator who enjoys solving problems and helping others Happy being office-based (5 days per week during probation, then 4 days in) Duties and Responsibilities: Acting as the final escalation point for complex tickets and service desk issues Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services Taking ownership of major incidents and problems - including post-incident analysis Working alongside professional services during project transitions and onboarding Helping junior engineers develop - peer reviews, guidance, and knowledge sharing Creating and updating internal documentation and best-practice procedures Representing the technical team in client conversations and internal reviews This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch! Apply online or Call Tim Davey for a quick turnaround. 3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
Overview: Ensure all your application information is up to date and in order before applying for this opportunity. The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems / solutions. You will ensure RSSB infrastructure is secure and adheres to Cyber Security standards, manage DR processes and business continuity. Where appropriate, you will assist other team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony), as well as maintain and deliver a high degree of customer service for all RSSB IM&T support queries and Requests for Change. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Act as escalation point for technical issues Responsible for the security, effective management, administration and operation of the RSSB cloud and onsite physical infrastructure environment Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Analyse and make recommendations to improve infrastructure, network, security and reliability of systems Responsible for system and data backups, restores and DR tests Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
24/09/2022
Full time
Overview: Ensure all your application information is up to date and in order before applying for this opportunity. The Senior Infrastructure Analyst will manage and participate in the delivery and support of IT infrastructure and IT infrastructure security for new and existing systems / solutions. You will ensure RSSB infrastructure is secure and adheres to Cyber Security standards, manage DR processes and business continuity. Where appropriate, you will assist other team members in the provision of 2nd and 3rd line technical IM&T support (Desktop, Software, Infrastructure and Telephony), as well as maintain and deliver a high degree of customer service for all RSSB IM&T support queries and Requests for Change. Responsibilities: Proactively respond to security vulnerabilities identified by monitoring tools, performing remediation tasks Responsible for monitoring and reporting for on-premise and cloud infrastructure systems, for the early identification of issues Act as escalation point for technical issues Responsible for the security, effective management, administration and operation of the RSSB cloud and onsite physical infrastructure environment Management and oversight of the network infrastructure, including network switches, routers, firewalls and virtualised environment. Analyse and make recommendations to improve infrastructure, network, security and reliability of systems Responsible for system and data backups, restores and DR tests Work with the wider IM&T Team, business, internal and external business partners to ensure that security is factored into the evaluation, selection, installation, delivery and configuration process of solutions and systems Plan, manage and communicate infrastructure change with IT Operation Team Leads, Information Security manager and wider IM&T / business departments Mentor and coach colleagues and provide peer to peer advice, as required Qualifications: Computer science, Microsoft, CompTIA or related field qualifications / certifications or relevant demonstrable experience Proactive with a willingness to take ownership and responsibility for work tasks and issues, delivering a high standard of work Proficient in Windows Server v2008/2012/2019+ management to include Active Directory (AD) and Group Policy (GPO) and SQL Server Deploy patches and software applications using InTune / WSUS Knowledge of administering and supporting Azure AD, Azure IaaS/PaaS Management of backup/recovery solutions (g. Veeam, Arcserve) Experience with operating system hardening, vulnerability assessments, security audits, penetration testing, intrusion prevention systems and other security control systems for example PAM, SIEM, IDR etc. Practical experience with endpoint security, content filtering, vulnerability scanning and anti-malware Knowledge of at least one scripting language (e.g., PowerShell) MS InTune device management (mobile and Windows 10 OS) Effective communication, stakeholder' and supplier management skills Ability to work in Teams and individually using own initiative and capable of self-managing workload. Demonstrable knowledge of common vulnerabilities and exploitation techniques would be beneficial Familiarity with Cyber Essentials/Plus or ISO 27001 and ITIL best practice - Incident, Problem and Change management would be beneficial Early applications are encouraged, as we may close this vacancy before the advertised deadline if sufficient numbers of applications are received. We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme, we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request. We value our staff and we offer a competitive benefits package to ensure our staff can achieve their best throughout their journey with us. This includes 30 days annual leave (plus bank holidays); a holiday buy and sell scheme; private medical and dental cover; a season ticket loan and travel subsidy; access to a cycle to work scheme; volunteer leave; a performance related bonus and pension.
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
06/10/2021
Full time
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
One of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments are looking for enthusiastic, hard-working and talented Senior Network Engineer / Specialist who can help us achieve their goals, and to help them
customers span multiple sectors and range from single office organisations to those with more than 700 sites.
Senior Network Engineer / Specialist - Role Summary:
The Senior Network Engineer / Specialist is responsible for the maintenance, design and day-to-day operation of the company Core network. Duties will include integration of acquisition networks, consolidation of existing infrastructure, identifying and implementing efficiencies, designing and maintaining standards and models, planning, testing and deploying new features and technologies.
Technical Skills:
• Strong hands on experience with Juniper and Cisco core and edge devices in a Service Provider environment
• Service Provider Certification from Cisco or Juniper to a Professional level is essential
• Experience and knowledge of network components and infrastructure
• Experience of core/backbone MPLS networks and MPLS VPN environments, both Layer 3 and Layer 2
• Intimate knowledge of backbone routing including, BGP, OSPF, ISIS, MPLS, LDP and RSVP
• Experience of network security including fundamentals and best practices
• Experience of integrating and consolidating large-scale network infrastructures
• Will have defined and owned components of network infrastructure solutions and will have taken responsibility for high-level design work within major infrastructure projects
• Demonstrable experience of low-level design in core networks and strong hands-on experience of implementation
• Can demonstrate an ability to assess risk and negotiate on issues such as cost, quality and timescales
Senior Network Engineer / Specialist - Key activities:
• Provide technical authority on core network design, solution architecture, integration and migration strategies
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, networks and infrastructure
• Monitor performance, capacity, and availability of the network on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics
• Provide technical input into our new product development and introduction
• Providing a 3rd line support function for escalations or major incidents
• Maintaining existing network standards and models and developing new standards and models where necessary, to reduce service impact and improve time to restore and service disruption
• Mentoring junior team members and support teams developing their understanding of our network and the services we provide
• Although based in our Salford office, there will be a small element of travel as business needs dictate for maintenance, faults, etc
• A flexible approach to working is required which may involve evenings, weekends and holiday periods
• Accountable for Core network incident and problem management
• Preparing and scheduling Planned Engineering Works as part of the Change Advisory Board (CAB) following change management process
Senior Network Engineer / Specialist - Knowledge:
• Experience in a Network design role, or a senior 3rd line support role with at least few year’s recent experience of backbone technologies.
£50,000 salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.
MPLS, CCNA, CCNP, CISCO, NETWORKING, BGP, OSPF, ISIS, MPLS, LDP, LAY3, LAYER 2, L2, L3, VPN, JUNIPER, DESIGN, ARCHITECT
03/05/2017
One of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments are looking for enthusiastic, hard-working and talented Senior Network Engineer / Specialist who can help us achieve their goals, and to help them
customers span multiple sectors and range from single office organisations to those with more than 700 sites.
Senior Network Engineer / Specialist - Role Summary:
The Senior Network Engineer / Specialist is responsible for the maintenance, design and day-to-day operation of the company Core network. Duties will include integration of acquisition networks, consolidation of existing infrastructure, identifying and implementing efficiencies, designing and maintaining standards and models, planning, testing and deploying new features and technologies.
Technical Skills:
• Strong hands on experience with Juniper and Cisco core and edge devices in a Service Provider environment
• Service Provider Certification from Cisco or Juniper to a Professional level is essential
• Experience and knowledge of network components and infrastructure
• Experience of core/backbone MPLS networks and MPLS VPN environments, both Layer 3 and Layer 2
• Intimate knowledge of backbone routing including, BGP, OSPF, ISIS, MPLS, LDP and RSVP
• Experience of network security including fundamentals and best practices
• Experience of integrating and consolidating large-scale network infrastructures
• Will have defined and owned components of network infrastructure solutions and will have taken responsibility for high-level design work within major infrastructure projects
• Demonstrable experience of low-level design in core networks and strong hands-on experience of implementation
• Can demonstrate an ability to assess risk and negotiate on issues such as cost, quality and timescales
Senior Network Engineer / Specialist - Key activities:
• Provide technical authority on core network design, solution architecture, integration and migration strategies
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, networks and infrastructure
• Monitor performance, capacity, and availability of the network on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics
• Provide technical input into our new product development and introduction
• Providing a 3rd line support function for escalations or major incidents
• Maintaining existing network standards and models and developing new standards and models where necessary, to reduce service impact and improve time to restore and service disruption
• Mentoring junior team members and support teams developing their understanding of our network and the services we provide
• Although based in our Salford office, there will be a small element of travel as business needs dictate for maintenance, faults, etc
• A flexible approach to working is required which may involve evenings, weekends and holiday periods
• Accountable for Core network incident and problem management
• Preparing and scheduling Planned Engineering Works as part of the Change Advisory Board (CAB) following change management process
Senior Network Engineer / Specialist - Knowledge:
• Experience in a Network design role, or a senior 3rd line support role with at least few year’s recent experience of backbone technologies.
£50,000 salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.
MPLS, CCNA, CCNP, CISCO, NETWORKING, BGP, OSPF, ISIS, MPLS, LDP, LAY3, LAYER 2, L2, L3, VPN, JUNIPER, DESIGN, ARCHITECT
One of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments are looking for enthusiastic, hard-working and talented Senior Network Engineer / Specialist who can help us achieve their goals, and to help them
customers span multiple sectors and range from single office organisations to those with more than 700 sites.
Senior Network Engineer / Specialist - Role Summary:
The Senior Network Engineer / Specialist is responsible for the maintenance, design and day-to-day operation of the company Core network. Duties will include integration of acquisition networks, consolidation of existing infrastructure, identifying and implementing efficiencies, designing and maintaining standards and models, planning, testing and deploying new features and technologies.
Technical Skills:
• Strong hands on experience with Juniper and Cisco core and edge devices in a Service Provider environment
• Service Provider Certification from Cisco or Juniper to a Professional level is essential
• Experience and knowledge of network components and infrastructure
• Experience of core/backbone MPLS networks and MPLS VPN environments, both Layer 3 and Layer 2
• Intimate knowledge of backbone routing including, BGP, OSPF, ISIS, MPLS, LDP and RSVP
• Experience of network security including fundamentals and best practices
• Experience of integrating and consolidating large-scale network infrastructures
• Will have defined and owned components of network infrastructure solutions and will have taken responsibility for high-level design work within major infrastructure projects
• Demonstrable experience of low-level design in core networks and strong hands-on experience of implementation
• Can demonstrate an ability to assess risk and negotiate on issues such as cost, quality and timescales
Senior Network Engineer / Specialist - Key activities:
• Provide technical authority on core network design, solution architecture, integration and migration strategies
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, networks and infrastructure
• Monitor performance, capacity, and availability of the network on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics
• Provide technical input into our new product development and introduction
• Providing a 3rd line support function for escalations or major incidents
• Maintaining existing network standards and models and developing new standards and models where necessary, to reduce service impact and improve time to restore and service disruption
• Mentoring junior team members and support teams developing their understanding of our network and the services we provide
• Although based in our Salford office, there will be a small element of travel as business needs dictate for maintenance, faults, etc
• A flexible approach to working is required which may involve evenings, weekends and holiday periods
• Accountable for Core network incident and problem management
• Preparing and scheduling Planned Engineering Works as part of the Change Advisory Board (CAB) following change management process
Senior Network Engineer / Specialist - Knowledge:
• Experience in a Network design role, or a senior 3rd line support role with at least few year’s recent experience of backbone technologies.
£50,000 salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.
MPLS, CCNA, CCNP, CISCO, NETWORKING, BGP, OSPF, ISIS, MPLS, LDP, LAY3, LAYER 2, L2, L3, VPN, JUNIPER, DESIGN, ARCHITECT
03/05/2017
One of the UK’s leading Managed Service Providers, helping organisations evolve from traditional technology environments are looking for enthusiastic, hard-working and talented Senior Network Engineer / Specialist who can help us achieve their goals, and to help them
customers span multiple sectors and range from single office organisations to those with more than 700 sites.
Senior Network Engineer / Specialist - Role Summary:
The Senior Network Engineer / Specialist is responsible for the maintenance, design and day-to-day operation of the company Core network. Duties will include integration of acquisition networks, consolidation of existing infrastructure, identifying and implementing efficiencies, designing and maintaining standards and models, planning, testing and deploying new features and technologies.
Technical Skills:
• Strong hands on experience with Juniper and Cisco core and edge devices in a Service Provider environment
• Service Provider Certification from Cisco or Juniper to a Professional level is essential
• Experience and knowledge of network components and infrastructure
• Experience of core/backbone MPLS networks and MPLS VPN environments, both Layer 3 and Layer 2
• Intimate knowledge of backbone routing including, BGP, OSPF, ISIS, MPLS, LDP and RSVP
• Experience of network security including fundamentals and best practices
• Experience of integrating and consolidating large-scale network infrastructures
• Will have defined and owned components of network infrastructure solutions and will have taken responsibility for high-level design work within major infrastructure projects
• Demonstrable experience of low-level design in core networks and strong hands-on experience of implementation
• Can demonstrate an ability to assess risk and negotiate on issues such as cost, quality and timescales
Senior Network Engineer / Specialist - Key activities:
• Provide technical authority on core network design, solution architecture, integration and migration strategies
• Maintain awareness of and familiarity with trends and new developments in technologies used in, or appropriate for use in, networks and infrastructure
• Monitor performance, capacity, and availability of the network on an ongoing basis. Recommend improvements in technologies and practices to increase these metrics
• Provide technical input into our new product development and introduction
• Providing a 3rd line support function for escalations or major incidents
• Maintaining existing network standards and models and developing new standards and models where necessary, to reduce service impact and improve time to restore and service disruption
• Mentoring junior team members and support teams developing their understanding of our network and the services we provide
• Although based in our Salford office, there will be a small element of travel as business needs dictate for maintenance, faults, etc
• A flexible approach to working is required which may involve evenings, weekends and holiday periods
• Accountable for Core network incident and problem management
• Preparing and scheduling Planned Engineering Works as part of the Change Advisory Board (CAB) following change management process
Senior Network Engineer / Specialist - Knowledge:
• Experience in a Network design role, or a senior 3rd line support role with at least few year’s recent experience of backbone technologies.
£50,000 salary and benefits package. The latter includes 22 days’ holiday plus bank holidays, Westfield Health care cover, childcare vouchers, retail discount partnership, and a monthly employee recognition scheme.
MPLS, CCNA, CCNP, CISCO, NETWORKING, BGP, OSPF, ISIS, MPLS, LDP, LAY3, LAYER 2, L2, L3, VPN, JUNIPER, DESIGN, ARCHITECT
