IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both My client's, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the My client's monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the My client's monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My client's SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
04/11/2025
Full time
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technical support, managing the infrastructure and security requirements of the client. This role involves handling a variety of complex issues, ensuring system availability, maintaining security standards across various platforms, and providing detailed reporting on all aspects of the Managed Service. The ideal candidate should be driven, collaborative, and supportive to both My client's, and the clients the business supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs, Microsoft applications, third-party applications, and anti-virus definitions including Microsoft Defender. Apply critical and high-risk patches within 14 days of release across the estate to maintain compliance with Cyber Essentials standards. Monitor usage & availability via the My client's monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration for various devices via policy, and daily checks. Ensure daily compliance with application stack and security baselines. Manage the zero-touch Autopilot deployment process, identifying efficiency gains Monitor usage & availability via the My client's monitoring platform. Report on endpoint coverage and compliance. Automation Champion the development of automation across the client estate. Script, using PowerShell, to reduce complexity and increase productivity across the Microsoft environment. Develop smoother, more efficient ways of working. Backup Management Working with My client's SaaS backup solution to ensure efficient and smooth operation Triaging tickets received via service desk escalation. Liaising with 3rd party support for critical requests. Disaster Recovery and Restore Testing Management: Manage, Review, and ensure the Disaster Recovery Plan is fit for purpose, via detailed documentation in conjunction with the client. Monthly testing, Conduct regular disaster recovery assurance testing for various systems, including (but not limited to) Azure infrastructure failover, M365 backup/restore, network infrastructure failover. Act as one of the primary points of contact for incident response, and Major Incident Management (MiM). Participate in monthly continuous improvement meetings and collaborate with stakeholders to define recovery objectives, including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). Ensure compliance and documentation remain constant, based on industry standards and organisation expectations Proactive & Continuous Upgrade Management Rigorous and regular monitoring of the client estate, including all IaaS, SaaS, and connectivity, identifying where efficiencies and solutions could be upgraded. Monthly client meetings to demonstrate your technical expertise, and be supportive in answering questions, and discussing options. Technical Project involvement for continued client development. Service Desk Ticketing & Service Requests Ticket handling and identification Ticket Categorisation and prioritisation Investigation & diagnosis Escalate/Reassign tickets with internal and external stakeholders Develop KB solutions Ticket resolutions Complaint Handling Qualifications and Skills Bachelor's degree in computer science, Information Technology, or a related field. AZ-104: Microsoft Azure Administrator Minimum of 5 years of experience in a similar role. Strong knowledge of infrastructure and security management. Experience with Azure, AWS, Intune, Manage Engine (Endpoint Central, Applications Manager) Excellent problem-solving and communication skills. Proficiency in managing virtual machines, network devices, and security systems. Ability to handle complex technical issues and provide advanced support. Strong analytical and reporting skills.
SENIOR EMBEDDED SOFTWARE ENGINEER Overview: Gardasoft is the global leader in the design, manufacture, and application of high-performance LED control technology. Gardasoft has an enviable reputation within the machine vision industry that it sells to through its Distributor network for its innovative products and solutions. Based in Cambridge are the R&D facilities, production, and all support functions. We are currently recruiting a passionate and energetic Senior Embedded Software Engineer, working at Swavesey/Cambridge Location. Key Responsibilities Design, develop, optimise, and test firmware and software that executes directly on processor or embedded OS. Develop and execute unit tests, integration tests, and validation frameworks. Debug and test complex issues in firmware using oscilloscopes, logic analysers, and other test equipment. Collaborate with cross-functional teams including software, hardware, and product management to define and deliver product requirements. Lead the firmware release cycle, including documentation, and deployment for manufacturing. Research alternative technologies and evaluate for use within Gardasoft products. Support manufacturing and production testing, ensuring firmware stability and performance in production environments. Support the Applications team in diagnosing, debugging, and solving software faults and problems in the lab and in the field. Ensure that the codebase remains in a maintainable state, by enforcing compliance to coding standards, and version control processes. Advise and mentor the Firmware & Software Engineering team. Ensure deliveries are of a high standard by participating in project, documentation, hardware, and software reviews. Perform system integration work with PCB designers and embedded software engineers. Key Skills/Experience: Required: Proven experience in leading firmware development for bare-metal and Linux/RTOS based embedded systems. Proficiency in high-performance C/C++ development for microprocessor/microcontroller based embedded platforms. Proven experience developing firmware from concept to commercial products. Extensive knowledge and ability in software coding techniques, development tools, and full life cycle development. Experience contributing to the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems. Proficient in Source Control management and use (e.g. Git). Competent with hardware debugging tools: oscilloscopes, logic analysers, protocol analysers, etc. High level familiarity of electronics & schematics relevant to embedded systems. Good knowledge of communication protocols e.g. TCP/UDP, SPI/I2C, CAN , SSH, HTTPS, RS232, RS485, etc. Eye for detail and problem solving ability. Proven numerical and analytical skills. Desirable Skills/Experience: Experience developing on Arm Cortex platforms; RTOS or Bare-metal. Experience of other embedded languages (e.g. Rust). Experience with secure bootloaders, cryptographic protocols, and embedded security. Working knowledge of high level languages (C#/Python or similar) for prototyping, experimentation and proof of concepts. Knowledge of hardware systems and electronic development. Data acquisition and real-time processing. Experience of real time industrial products and protocols. Experience designing and building software for test. Collaborating with customers and third parties. Working at Gardasoft you will be offered the following company benefits: Permanent full time position with long-established hi-tech company Onsite car park 25 days annual leave plus bank holidays Pension scheme Maximum Cap 10% Private Health care including dental, optical and Medicash plan. Life Assurance (4 x salary compensation) Annual Performance Review Christmas Gift/Bonus Flexible working hours (Total: 37.5 hours per week Mon-Friday) Onsite working Can working from home up to 2 days per week subject to line manager s approval as an ad-hoc request. Friendly working environment Company s fun events
23/10/2025
Full time
SENIOR EMBEDDED SOFTWARE ENGINEER Overview: Gardasoft is the global leader in the design, manufacture, and application of high-performance LED control technology. Gardasoft has an enviable reputation within the machine vision industry that it sells to through its Distributor network for its innovative products and solutions. Based in Cambridge are the R&D facilities, production, and all support functions. We are currently recruiting a passionate and energetic Senior Embedded Software Engineer, working at Swavesey/Cambridge Location. Key Responsibilities Design, develop, optimise, and test firmware and software that executes directly on processor or embedded OS. Develop and execute unit tests, integration tests, and validation frameworks. Debug and test complex issues in firmware using oscilloscopes, logic analysers, and other test equipment. Collaborate with cross-functional teams including software, hardware, and product management to define and deliver product requirements. Lead the firmware release cycle, including documentation, and deployment for manufacturing. Research alternative technologies and evaluate for use within Gardasoft products. Support manufacturing and production testing, ensuring firmware stability and performance in production environments. Support the Applications team in diagnosing, debugging, and solving software faults and problems in the lab and in the field. Ensure that the codebase remains in a maintainable state, by enforcing compliance to coding standards, and version control processes. Advise and mentor the Firmware & Software Engineering team. Ensure deliveries are of a high standard by participating in project, documentation, hardware, and software reviews. Perform system integration work with PCB designers and embedded software engineers. Key Skills/Experience: Required: Proven experience in leading firmware development for bare-metal and Linux/RTOS based embedded systems. Proficiency in high-performance C/C++ development for microprocessor/microcontroller based embedded platforms. Proven experience developing firmware from concept to commercial products. Extensive knowledge and ability in software coding techniques, development tools, and full life cycle development. Experience contributing to the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems. Proficient in Source Control management and use (e.g. Git). Competent with hardware debugging tools: oscilloscopes, logic analysers, protocol analysers, etc. High level familiarity of electronics & schematics relevant to embedded systems. Good knowledge of communication protocols e.g. TCP/UDP, SPI/I2C, CAN , SSH, HTTPS, RS232, RS485, etc. Eye for detail and problem solving ability. Proven numerical and analytical skills. Desirable Skills/Experience: Experience developing on Arm Cortex platforms; RTOS or Bare-metal. Experience of other embedded languages (e.g. Rust). Experience with secure bootloaders, cryptographic protocols, and embedded security. Working knowledge of high level languages (C#/Python or similar) for prototyping, experimentation and proof of concepts. Knowledge of hardware systems and electronic development. Data acquisition and real-time processing. Experience of real time industrial products and protocols. Experience designing and building software for test. Collaborating with customers and third parties. Working at Gardasoft you will be offered the following company benefits: Permanent full time position with long-established hi-tech company Onsite car park 25 days annual leave plus bank holidays Pension scheme Maximum Cap 10% Private Health care including dental, optical and Medicash plan. Life Assurance (4 x salary compensation) Annual Performance Review Christmas Gift/Bonus Flexible working hours (Total: 37.5 hours per week Mon-Friday) Onsite working Can working from home up to 2 days per week subject to line manager s approval as an ad-hoc request. Friendly working environment Company s fun events
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
15/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
14/08/2023
Full time
COMPANY DESCRIPTION On May 31, 2023, Viasat completed its acquisition of Inmarsat, combining the teams, technologies and resources of the two companies to create a new global communications partner. About Viasat Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people's lives anywhere they are-on the ground, in the air or at sea, while building a sustainable future in space. Chief Operations Office The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT JOB DESCRIPTION Primary role purpose: Ensure the continued and reliable operation of the Inmarsat networks, on a 24 hours per day basis, by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet the network availability and service quality objectives. In addition to the reactive element of working in the NOC being proactive to drive continuous improvement with the wider team and management teams is as equally important to this role. Key responsibilities: Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible Escalate as specified in the service section below per the relevant procedure and handle the communication to the stakeholders Issue appropriate notifications Timely produce accurate reports Perform regular/routine checks on all systems and services to ensure their reliability Provide feedback on any operational issues to other controllers, NOC support engineers and manager Contribute on keeping up to date procedures / documentation and contact details Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours Provide support as necessary to LES's in maintaining network carrier levels Monitor the progress of any distress traffic in the network and take immediate action if necessary to ensure successful dispositions of calls For the Data Communication Network (DCN), perform routine checks on routers for link failures and produce reports. Escalate link issues with Service Provider and get it resolved ASAP including any follow-up activity until cases are closed. Acknowledging and acting on alarms on NMS. Provide first line support to the DCN Team by opening up ports and checking port status Drive continuous improvement by adopting a proactive mind-set and presenting ideas to management Identify areas for automation to reduce manual efforts where possible QUALIFICATIONS Essential Knowledge and Skills: Experience in Operational environment Technical education in electronics and/or telecommunications Good knowledge of satellite communication networks, systems and propagation Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF( Preferred Sectors of experience in: VSAT, Ka band, L Band, C band) Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.) Good PC skills with knowledge of MS Windows, MS Office, Database programs and Web based systems. Knowledge of Service Now Skills in automation platforms, techniques and scripting Must be able to communicate at all organizational levels History of being a team player and team builder Critical ability in order to set the right priorities in a complex environment Strong troubleshooting and analytical skills Positive and energetic attitude Capability to work autonomously as well as a self-starter and self-motivated Honest, Respectful and Patient Ability to adapt and change in a dynamic working environment Desirable Knowledge and Skills: Experience in VSAT and ground stations installation Past experience on shift working pattern Experience with Inmarsat systems/services Experience with mobile network and user terminals Working experience on Cisco routers, switches and firewalls and monitoring tools (HP NNM, Netcool, Solarwinds) CCNA Cisco certified ADDITIONAL INFORMATION You must be eligible to work in this location advertised. Our culture and ways of working Our values define our culture and represent what we believe in. Viasat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation. Customer - we provide a unique value to our customers Accountability - we take ownership, we deliver results, and we keep our promises Respect - we collaborate, we embrace and celebrate diversity and we value difference Excellence - we create bold solutions for our customers and put quality at the heart of everything we do We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments. Diversity We want the best people for the job, and we warmly welcome applications from you if you're suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status. We are signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities. To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you're visually impaired we'll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.
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