About the role This is a fantastic opportunity to join Southern Water's Cyber Risk & Assurance team, the organisation's second line of defence within the wider Cyber Security function. As a Cyber Risk & Assurance Analyst, you'll play a central role in helping the business understand, manage and reduce cyber risk across critical operations. You'll be responsible for developing and improving cyber risk insights in your area of specialism, driving process and tooling enhancements, and supporting stakeholders across Technology, Legal and the wider business. This is a role for someone who enjoys tackling complex problems, breaking them down into actionable solutions, and collaborating with a wide range of experts. You'll also act as a trusted advisor helping colleagues understand cyber threats, risks and controls, and supporting the wider team in embedding strong cyber risk management practices across Southern Water. What you will be responsible for: You will conduct complex cyber risk assessments, strengthen key controls, deliver clear risk insights, and drive improvements across cyber domains - all while building collaborative relationships across Technology, Security, Legal and the business. Key Responsibilities Maintain an up-to-date understanding of the cyber threat landscape, relevant regulations (including NIS1/NIS2 and GDPR), and emerging risks. Lead, plan and perform complex cyber risk assessments aligned to industry-recognised frameworks, testing the design and effectiveness of cyber controls. Produce high-quality risk assessment reports with clear, actionable conclusions that support timely risk-based decision-making. Identify and deliver improvements across domains such as identity & access management, application security, endpoint security, and network security. Work closely with stakeholders across Security, Technology, Legal, Internal Audit and the wider business to assess control gaps, prioritise remediation actions and track progress to completion. Build strong working relationships across teams to influence, support and strengthen cyber risk management practices. Drive process improvements and enhancements across the Cyber Risk & Assurance function. Additional requirements specific to the role Will work closely with both technical teams and non-technical stakeholders, requiring an ability to communicate complex concepts clearly. Must be comfortable operating in an environment with regulatory, operational and cyber security obligations. Occasional engagement with internal or external audit teams may be required. What you'll bring to the role: Essential Degree-level education or equivalent experience. Strong knowledge of cyber security and information security control best practice. Proven experience in cyber security, risk management or security assessment (10+ years, or advanced degree with 8+ years). In-depth understanding of key frameworks such as NIST (800-37, 800-30, 800-53), ISO 27001/27005, SOC 2, PCI or MITRE ATT&CK. Solid understanding of cloud models, application security, vulnerability and patch management. Experience in regulated and/or unionised environments. Excellent communication skills with the ability to simplify complex findings for senior management. Strong attention to detail and a proactive, positive, innovative mindset. Desirable GRC or security certifications (e.g., CISSP, CISM, CRISC, CISA, GCFE, GSEC, CCSP). Experience with cyber risk modelling (e.g., CyberCube, RMS, Cyence). Hands-on experience with frameworks such as ISO 27001, NIST CSF, NCSC CAF or CIS Controls. Understanding of ICS/OT environments. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation . At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. Your unique skills and experiences could be exactly what we need. Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all preemployment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
01/04/2026
Full time
About the role This is a fantastic opportunity to join Southern Water's Cyber Risk & Assurance team, the organisation's second line of defence within the wider Cyber Security function. As a Cyber Risk & Assurance Analyst, you'll play a central role in helping the business understand, manage and reduce cyber risk across critical operations. You'll be responsible for developing and improving cyber risk insights in your area of specialism, driving process and tooling enhancements, and supporting stakeholders across Technology, Legal and the wider business. This is a role for someone who enjoys tackling complex problems, breaking them down into actionable solutions, and collaborating with a wide range of experts. You'll also act as a trusted advisor helping colleagues understand cyber threats, risks and controls, and supporting the wider team in embedding strong cyber risk management practices across Southern Water. What you will be responsible for: You will conduct complex cyber risk assessments, strengthen key controls, deliver clear risk insights, and drive improvements across cyber domains - all while building collaborative relationships across Technology, Security, Legal and the business. Key Responsibilities Maintain an up-to-date understanding of the cyber threat landscape, relevant regulations (including NIS1/NIS2 and GDPR), and emerging risks. Lead, plan and perform complex cyber risk assessments aligned to industry-recognised frameworks, testing the design and effectiveness of cyber controls. Produce high-quality risk assessment reports with clear, actionable conclusions that support timely risk-based decision-making. Identify and deliver improvements across domains such as identity & access management, application security, endpoint security, and network security. Work closely with stakeholders across Security, Technology, Legal, Internal Audit and the wider business to assess control gaps, prioritise remediation actions and track progress to completion. Build strong working relationships across teams to influence, support and strengthen cyber risk management practices. Drive process improvements and enhancements across the Cyber Risk & Assurance function. Additional requirements specific to the role Will work closely with both technical teams and non-technical stakeholders, requiring an ability to communicate complex concepts clearly. Must be comfortable operating in an environment with regulatory, operational and cyber security obligations. Occasional engagement with internal or external audit teams may be required. What you'll bring to the role: Essential Degree-level education or equivalent experience. Strong knowledge of cyber security and information security control best practice. Proven experience in cyber security, risk management or security assessment (10+ years, or advanced degree with 8+ years). In-depth understanding of key frameworks such as NIST (800-37, 800-30, 800-53), ISO 27001/27005, SOC 2, PCI or MITRE ATT&CK. Solid understanding of cloud models, application security, vulnerability and patch management. Experience in regulated and/or unionised environments. Excellent communication skills with the ability to simplify complex findings for senior management. Strong attention to detail and a proactive, positive, innovative mindset. Desirable GRC or security certifications (e.g., CISSP, CISM, CRISC, CISA, GCFE, GSEC, CCSP). Experience with cyber risk modelling (e.g., CyberCube, RMS, Cyence). Hands-on experience with frameworks such as ISO 27001, NIST CSF, NCSC CAF or CIS Controls. Understanding of ICS/OT environments. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation . At Southern Water, we believe diverse perspectives drive innovation. If you're passionate about making a positive impact and think you can bring value to our team, we'd love to hear from you-even if you don't tick every box. Your unique skills and experiences could be exactly what we need. Our Commitment to Diversity We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know. Additional information: In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all preemployment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
31/03/2026
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 26,000 - 30,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities include but are not limited to the below: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LF Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Web Support Analyst East Sussex 28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do: As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction. Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills. Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries. Collaborate: Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues as needed. Operational Excellence: Your role will also involve ensuring the smooth operation of the internal NCompass platform: Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements. Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable. Follow Procedures: Carry out defined server or environment tasks in accordance with documented procedures and authorisation. Record Everything: Ensure all changes are tested, recorded, and applied in line with company policies. Documentation & Communication: You'll play a key role in maintaining clear communication and documentation: Create Guides: Prepare and maintain customer-facing guides, training materials, and operational documentation. Support Procedures: Keep internal support procedures and knowledge resources up to date. Engage: Assist in the preparation of company brochures, newsletters, and web communications to keep everyone informed! Continuous Improvement: We're looking for someone who can help our client evolve and improve: Understand Needs: Develop a deep understanding of customer needs, common challenges, and emerging trends in online selling and web usability. Identify Opportunities: Spot recurring issues and communicate these to the Web Manager and development team for continuous improvement. Be Proactive: Contribute ideas and practical suggestions to enhance the company's web and EPOS platforms. Share Insights: Participate in team discussions to share customer feedback, operational insights, and industry observations. What You'll Need: To succeed in this role, you should have: Understanding of HTML, CSS, and JavaScript for front-end adjustments. Experience using SQL for data investigation and reporting. Familiarity with website platforms, integrations, or EPOS/web-connected systems. General understanding of hosting environments, APIs, or basic server concepts. Experience in a customer-facing technical support or training role. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
31/03/2026
Full time
Web Support Analyst East Sussex 28,000 + depending on experience Are you passionate about technology and customer support? Do you thrive in dynamic environments where your skills can make a difference? Our client is looking for a Web Support Analyst to join their vibrant Web Support team! This is a fantastic opportunity to contribute to enhancing online services and making a real impact on customer experiences. What You'll Do: As the primary point of contact for customer web and NCompass (our bespoke EPOS solution) related support, you will: Provide Support: Deliver second-line support for web, NCompass, and integration-related queries via phone and email, ensuring customer satisfaction. Resolve Issues: Investigate and resolve operational issues affecting customer websites and connected systems, using your analytical skills. Utilise Your Skills: Diagnose faults and analyse data using system tools, application interfaces, and SQL queries. Collaborate: Work closely with the Web Manager to escalate defects, development requirements, or infrastructure issues as needed. Operational Excellence: Your role will also involve ensuring the smooth operation of the internal NCompass platform: Make Changes: Perform site-by-site configuration and operational adjustments to meet customer requirements. Implement Updates: Execute controlled front-end changes using HTML, CSS, and JavaScript where applicable. Follow Procedures: Carry out defined server or environment tasks in accordance with documented procedures and authorisation. Record Everything: Ensure all changes are tested, recorded, and applied in line with company policies. Documentation & Communication: You'll play a key role in maintaining clear communication and documentation: Create Guides: Prepare and maintain customer-facing guides, training materials, and operational documentation. Support Procedures: Keep internal support procedures and knowledge resources up to date. Engage: Assist in the preparation of company brochures, newsletters, and web communications to keep everyone informed! Continuous Improvement: We're looking for someone who can help our client evolve and improve: Understand Needs: Develop a deep understanding of customer needs, common challenges, and emerging trends in online selling and web usability. Identify Opportunities: Spot recurring issues and communicate these to the Web Manager and development team for continuous improvement. Be Proactive: Contribute ideas and practical suggestions to enhance the company's web and EPOS platforms. Share Insights: Participate in team discussions to share customer feedback, operational insights, and industry observations. What You'll Need: To succeed in this role, you should have: Understanding of HTML, CSS, and JavaScript for front-end adjustments. Experience using SQL for data investigation and reporting. Familiarity with website platforms, integrations, or EPOS/web-connected systems. General understanding of hosting environments, APIs, or basic server concepts. Experience in a customer-facing technical support or training role. Our client offers a supportive and collaborative environment where your contributions matter. This permanent position is based in East Sussex, providing a perfect blend of professional growth and work-life balance. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
BDS Recruitment are looking for a a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. The role will be primarily based at our the head office in Kings Cross with 1 day per week from home. Rates starts from 171 per day umbrella based on a 35 hour week. Duties: Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations. Excellent communication skills, with the ability to explain technical issues to non-technical users. Desirable: Familiarity with Active Directory, Azure, Office 365, and remote support tools. Please apply now for immediate consideration.
31/03/2026
Full time
BDS Recruitment are looking for a a Service Desk Analyst to join our Client's thriving IT team on an initial agency basis until September with likely extension. The role will be primarily based at our the head office in Kings Cross with 1 day per week from home. Rates starts from 171 per day umbrella based on a 35 hour week. Duties: Technical Support: Provide first-line troubleshooting for hardware, software, and network issues, resolving problems like Microsoft Office glitches, PC configurations, and access management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency in ServiceNow or similar ticketing systems. Strong troubleshooting skills for Microsoft Office, Outlook and basic PC hardware/software configurations. Excellent communication skills, with the ability to explain technical issues to non-technical users. Desirable: Familiarity with Active Directory, Azure, Office 365, and remote support tools. Please apply now for immediate consideration.
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
31/03/2026
Seasonal
Technical support - 2nd line - Temporary Location :Eastleigh / Southampton (Hybrid) Hours : Rotating shift pattern: 4 days on / 4 days off Coverage Monday to Sunday, 06:00 - 23:00 Current shifts: 7:00am - 7:00pm 8:00am - 8:00pm 9:00am - 9:00pm Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst / 2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with strong technical support line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer queries via calls, emails, and web portal Investigate and resolve technical issues, escalating when necessary Log and manage cases from start to finish, maintaining clear documentation Contribute to knowledge base updates and team knowledge sharing Collaborate with internal and global support teams Participate in continuous improvement initiatives Required Skills & Experience 18 months -2+ years' experience in technical helpdesk/support Strong customer service and communication skills Experience with Windows operating systems and basic networking Analytical and problem-solving abilities Ability to work effectively in a high-paced team environment Desirable Experience with SQL / database management Knowledge of payment systems or retail operations Additional language skills (Spanish or French) Apply Today If you are available immediately and want to join a dynamic technical support team, send your CV to Dynamite Recruitment
Salary up to £45,000 depending on experience Location Wotton-under-Edge, Gloucestershire Hybrid 2 days/week on site (please note, no public transport available) Renishaw are undertaking an ambitious project to deploy a new ERP platform throughout the global subsidiary network, and we are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Responsibilities Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed. Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc. Analyse and develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management). Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry-recognised) are desirable. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. ( not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
31/03/2026
Full time
Salary up to £45,000 depending on experience Location Wotton-under-Edge, Gloucestershire Hybrid 2 days/week on site (please note, no public transport available) Renishaw are undertaking an ambitious project to deploy a new ERP platform throughout the global subsidiary network, and we are seeking an enthusiastic Second Line ERP Support Analyst to join our applications support team. You will have commercial experience supporting ERP solutions (e.g., finance, supply chain, manufacturing, or order management modules) and working with business users to diagnose and resolve application issues. You will need the ability to manage multiple support requests simultaneously and work well under pressure in a fast-paced hybrid environment. Responsibilities Evaluate allocated incidents to determine root cause and apply appropriate system changes where needed. Undertake configuration changes, master data fixes, workflows, security/roles, reports, etc. Analyse and develop solutions for minor system change requests. Act as an escalation point for Level 1 support and take ownership of more complex incidents and service requests. Follow existing and author new procedures as needed. Use the ITSM tool (ServiceNow) to track and update tickets. Key requirements Hands-on experience as a support analyst, with a focus on ERP applications (e.g., finance, supply chain, manufacturing, or order management). Ability to be flexible, multi-tasking and organise priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy. Comfortable with Information Technology Service Management (ITSM) systems and processes. Exceptional communication and interpersonal abilities, capable of collaborating effectively with stakeholders/customers. Desirable requirements SQL knowledge. Relevant ERP certifications (vendor or industry-recognised) are desirable. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, subsidised onsite restaurants and coffee shops, free parking, car sharing scheme and 24 hour fitness centres. ( not available at all sites). We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.
World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit 8x SOC Threat Detection Analyst subcontractors on an initial 6 month contract. This role can start on an SC Security Clearance basis, however DV Clearance will be required down the line. This role would suit someone from a Cyber Security Analyst, SOC Analyst or Threat Detection Analyst background. Hourly Rate: 45ph - 85 per hour. There are 8 positions being recruited across the mid-senior level. Overtime rate of time and a quarter. Contract Duration: 6 Months initially and long-term thereafter. Shift pattern: 28 day Cycle Sat to Tue - Earlies (Apply online only) Wed to Sun - Off Mon to Fri - Lates (Apply online only) Sat to Tue Off Wed to Sun - Nights (Apply online only) (The type of shift rotates along the pattern through, so the start of the next 28 day cycle they start with lates -> Nights -> earlies then next cycle: Nights -> earlies -> lates) 28 days = 4 weeks, 14 days worked per 28 days, 3.5 days worked per week, 3.5 x 8 = 28 hours per week Initially may not be expected to do nights until team grows. SOC Threat Detection Analyst Job Description: An opportunity has arisen in the cyber security operations centre (SOC) within Information Management (IM) for a SOC Threat Detection Analyst. Supporting the Senior SOC analysts in assisting IM meet the challenges and demands of countering the Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. Responsibilities: To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure / Information Systems). It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious Code, Threat Detection technologies and platforms across the UK Network Perimeter working with the best standard technologies. The SOC Analyst reports to the SOC Manager. The SOC Analyst conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded member of staff. The SOC Analyst key responsibilities are: Effective Tier 1 to 2 alert triage of security events Monitoring of Cyber Security tools Monitoring the SOC email notification mailboxes Assists with the maintenance of Security technologies Assisting the SOC Solutions Lead with project activity Assist proactive threat hunting in collaboration with the CTI function Assist IR in HR and InfoSec related investigations Ensure the timely triage and remediation of any incident or request tickets raised to the SOC Participate in the activity of adding/removing URLs from the AcceptList and BlockList Attend routine security meetings Conduct activities in line with SOC Maturity and continuous improvement Skillset/experience required (Baseline): A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Knowledge of IT Security standard methodologies. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Hands on experience with IDS/IPS technologies and threat hunting activities. Strong analytical experience and mind-set. Experience within Defensive Cyber-attack methodologies and frameworks. Understanding of Malware capabilities, attack vectors, propagation and impact. Good communication skills liaising with the business and suppliers. Desirable Skillset/experience (Senior grade): Root cause analysis and leading T2 incident investigations Process / Playbook / Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules or create custom detections Scripted automation experience e.g. Python, SOAR, PowerShell Threat modelling and Hunting methodologies
31/03/2026
Contractor
World Class Defence Organisation based in Stevenage, Hertfordshire is currently looking to recruit 8x SOC Threat Detection Analyst subcontractors on an initial 6 month contract. This role can start on an SC Security Clearance basis, however DV Clearance will be required down the line. This role would suit someone from a Cyber Security Analyst, SOC Analyst or Threat Detection Analyst background. Hourly Rate: 45ph - 85 per hour. There are 8 positions being recruited across the mid-senior level. Overtime rate of time and a quarter. Contract Duration: 6 Months initially and long-term thereafter. Shift pattern: 28 day Cycle Sat to Tue - Earlies (Apply online only) Wed to Sun - Off Mon to Fri - Lates (Apply online only) Sat to Tue Off Wed to Sun - Nights (Apply online only) (The type of shift rotates along the pattern through, so the start of the next 28 day cycle they start with lates -> Nights -> earlies then next cycle: Nights -> earlies -> lates) 28 days = 4 weeks, 14 days worked per 28 days, 3.5 days worked per week, 3.5 x 8 = 28 hours per week Initially may not be expected to do nights until team grows. SOC Threat Detection Analyst Job Description: An opportunity has arisen in the cyber security operations centre (SOC) within Information Management (IM) for a SOC Threat Detection Analyst. Supporting the Senior SOC analysts in assisting IM meet the challenges and demands of countering the Cyber Threat. The successful applicant will drive a proactive ethos in an ever-changing cyber security environment and provide robust threat detection and analysis within the 24x7 SOC. Responsibilities: To support the SOC Manager in assisting Information Management UK meet the challenges and demands of countering the Cyber Threat. Support for the operational functions of the UK SOC. To work with other UK SOC members, including the UK InfoSec Team and the IM Domains (Customer Support and Infrastructure / Information Systems). It will cover analysis, monitoring, reporting, alerting and investigation activity utilising a wide variety of security platforms including AI/ML and behavioural analytics, SIEM (Security Information Event Management), Network Packet Capture platform, Anti Malicious Code, Threat Detection technologies and platforms across the UK Network Perimeter working with the best standard technologies. The SOC Analyst reports to the SOC Manager. The SOC Analyst conducts a range of analysis and assists the incident response team with investigations that need to be escalated to an embedded member of staff. The SOC Analyst key responsibilities are: Effective Tier 1 to 2 alert triage of security events Monitoring of Cyber Security tools Monitoring the SOC email notification mailboxes Assists with the maintenance of Security technologies Assisting the SOC Solutions Lead with project activity Assist proactive threat hunting in collaboration with the CTI function Assist IR in HR and InfoSec related investigations Ensure the timely triage and remediation of any incident or request tickets raised to the SOC Participate in the activity of adding/removing URLs from the AcceptList and BlockList Attend routine security meetings Conduct activities in line with SOC Maturity and continuous improvement Skillset/experience required (Baseline): A career background in Cyber Security. Security awareness and experience in all areas of IT, primarily Network Security, Infrastructure and the secondary area being Operating Systems & Applications. Knowledge of IT Security standard methodologies. Demonstrable understanding of the OSI Reference Model and the network communication protocols, including but not limited to DNS, HTTP/S, SSL, SMTP, FTP/S, LDAP/S. Demonstrable experience with Security Information Event Monitoring Tools and/or Network Packet Capture tools. Hands on experience with IDS/IPS technologies and threat hunting activities. Strong analytical experience and mind-set. Experience within Defensive Cyber-attack methodologies and frameworks. Understanding of Malware capabilities, attack vectors, propagation and impact. Good communication skills liaising with the business and suppliers. Desirable Skillset/experience (Senior grade): Root cause analysis and leading T2 incident investigations Process / Playbook / Runbook development Working knowledge of detection engineering, false positive improvements Capability to tune SIEM rules or create custom detections Scripted automation experience e.g. Python, SOAR, PowerShell Threat modelling and Hunting methodologies
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
04/10/2025
Full time
DATA ANALYST Salary: £31,000 FTE Position: 1-year fixed term, full time, open to flexible and hybrid working, with an expectation of regular travel to the national office in London and out to Practices across England as needed. Location: UK-based, with regular travel to Coram Campus, Brunswick Square, London, WC1N 1AZ / our Practices across England. Reporting to: Learning & Insight Lead. Start date: ASAP. We hope this pack, together with our website, provides you with all the information you need to understand what SHiFT aims to achieve and the skills and experiences we're looking for in our new Data Analyst. If you have any questions, please email our Learning and Insights Lead, Ella Armstrong at . Apply by sending a short covering letter (maximum 2 sides of A4) addressed to Ella Armstrong, Learning and Insights Lead, SHiFT, via email button below outlining your experience and suitability for the role, together with a CV, and details of two referees. We will not take up references without your permission. Please include details of your current notice period as part of your CV or letter of application. Please also fill out the Equality and Diversity Monitoring Form here . Applications close at 11:59pm on the 5 October. Please note, that we will not consider applications that do not include a covering letter. Applicants will be notified of shortlisting decisions by 10 October and invited for interview as appropriate. Staff panel interviews will be held virtually during the week of 20 October 2025. This will be a values-based interview. Second round, competency-based interviews, will be held during the week commencing 27 October 2025 and will be in person at our London based office (41 Brunswick Square, London WC1N 1AZ). Decisions will be made and communicated to candidates as speedily as possible thereafter. A data task will also form part of the recruitment process. We look forward to hearing from you! THE ROLE SHiFT is an innovative, ambitious, and impatient organisation. We're in a period of rapid growth and are already achieving significant successes alongside children and families. We are passionate about the ability of data, insights, and learning to help achieve this. We're a dynamic organisation with a strong focus on evidence and impact, and the Learning Team has already laid strong foundations for our data infrastructure. We are now looking for a Data Analyst to join our national team - a varied role, working alongside our second Data Analyst and the Learning & Insights Lead. This role is key in championing our learning culture at SHiFT, supporting our Voice, Participation, and Belonging strategy, and ensuring that our systems and reporting effectively demonstrate the impact SHiFT is having - not only with children and families, but also at a wider systems change level. On a fixed-term basis, this role will support the Learning Team by freeing up capacity for strategic and evaluative work, while also offering the opportunity to contribute to an exciting phase of growth in SHiFT's data infrastructure and learning capabilities. This role is perfect for someone looking to take a step up and build on existing skills in impact assessment, process evaluation, and thematic analysis. The Data Analyst will play a key role in streamlining quantitative and qualitative data processes, supporting accurate and efficient data collection across Practices, and helping us maximise the insights generated from our new, customised Salesforce data system. You will work closely with our data experts in local Practices (Practice Coordinators) and the wider SHiFT team. Therefore, you must be a proactive team player who is brilliant at building relationships, sees the value in working collaboratively, and enjoys problem-solving with others. You have a sharp eye for detail, sweat the small stuff, have a 'can do' attitude, and are ambitious to grow and make a difference as part of a practice-led systems change organisation. We are particularly interested in hearing from candidates with ideas for ethical and innovative methods in data collection with children and families. The successful candidate will bring both expertise and creativity to help improve data capture, analysis, reporting processes, and insight generation. Your experience will include working with CRM system(s) and data reporting tools, and you will be adept at managing multiple priorities in a fast-paced environment. If you enjoy making data fun and easy to understand, are comfortable working with stakeholders from non-research backgrounds, and get a kick out of improving processes - then get in touch. We aim to provide significant opportunities for personal growth, training, and career development, and are seeking someone with the ambition to play a crucial part in maintaining our data and evidence quality as we strive for systems change. EQUALITY AND DIVERSITY SHiFT is actively committed to the eradication of discrimination and disadvantage on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age, marital status and on the basis of socio-economic circumstances. We are determined for SHiFT to be a diverse and inclusive organisation that is enriched by a wide range of backgrounds, expertise, and experiences. We want to build a workplace that celebrates diversity and where everyone can feel valued, included, and involved. As a charity working within youth justice, we are keenly aware of the over-representation of children who identify as Black, Brown and Mixed Heritage or from Gypsy, Roma or Traveller Communities within the youth justice system. Challenging racism is a key priority for SHiFT. In seeking to achieve this, we understand the value and importance of recruiting and retaining a workforce which represents the children we seek to support. We therefore particularly encourage and welcome applications from people of diverse ethnic backgrounds, and we recognise that this group is currently under-represented within our national team. THE RESPONSIBILITES SHiFT's Data Analyst has responsibility for: Data Collection and Management: Support the effective use of SHiFT's Salesforce system, ensuring accurate, timely data entry and maintenance across local Practices. Work closely and creatively with members of our local Practice Teams (Practice Coordinators and Guides) to support the use of data for practice improvement and monitoring impact. Coordinate and quality-assure monthly data submissions, working closely with Practice teams to ensure consistency and completeness. Help to develop reporting tools, dashboards, or templates on and off Salesforce to support embedding learning back into practice and more widely to contribute to our ambitions for systems change. Help elevate the voices of children and families through innovative data collection processes (including arts-based and participatory methods). System Improvement and Efficiency: Identify and implement opportunities to streamline data processes. Contribute to the continuous improvement of SHiFT's Salesforce configuration, in collaboration with external developers and internal users. Help document processes and support training materials for system users. Navigate and innovate with different systems, including understanding the data recording systems used by Local Authorities and working with the Learning and Practice team to reduce duplication of data entry for practitioners. Learning and Insight Generation: Produce routine reports and data summaries for internal use, feeding into learning and influencing conversations. Support the Learning Team's efforts to use data for reflection, learning, and improvement both locally and nationally. Contribute to longer-term work exploring integration of data across education, youth justice, social care, and health systems. Building and holding relationships with external researchers aligned with SHiFT's mission to improve our data and insight capabilities. YOU WILL BRING Beliefs and alignment: The belief that all people are capable of change and that a relationship with a skilled practitioner can be a powerful driver of this. The belief that young people who display behaviours linked to offending can be supported so that they cease offending and meaningfully contribute to society. An alignment to a culture of high trust and high expectation where there are fewer rules, high levels of accountability, and a need for excellent performance from the entire team. An alignment to SHiFT's Values - ambition, courage, flexibility, and tenacity - which reflect the 'Breaking Cycles' ingredients (the foundations on which SHiFT is built). A preparedness to challenge the status quo and be positively disruptive in the pursuit of higher standards even when this is uncomfortable. Dynamism, tenacity, and determination - you are someone who does not give up until you succeed. You have a 'can do' attitude. Curiosity and a commitment to learning - comfortable in a fast-paced and aspirational 'start-up' context, and as part of a team that is committed to ongoing reflection, adaptation, and improvement. Experience, knowledge, and skills - to be demonstrated in application Essential: Undergraduate level or equivalent experience in relevant subject area such as research methodologies . click apply for full job details
Role : Applications Team Lead Location: South Dorset Salary: up to £58,000 and generous pension Employment Type: Permanent About the Role: We are seeking a proactive and experienced Lead Business Systems Analyst to manage a high-performing Applications Support team. You will oversee the smooth operation of business systems while supporting the transition to a modern ERP environment. This role involves leading troubleshooting efforts, coordinating with internal teams and suppliers, and building a centre of excellence for business applications. Key Responsibilities: Lead and manage the Business Applications team, including budgets, resources, and supplier relationships, to deliver efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct root cause analysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or system changes, coordinate UAT, and ensure solutions meet objectives. Support system updates, patches, and upgrades with minimal disruption. Administer applications, maintaining security, integrity, and performance, and monitor integrations and batch processes. Promote knowledge sharing within the team to prevent single points of failure. Keep technical skills up to date and support ad hoc initiatives as needed. Qualifications & Experience: Proven experience managing business applications or ERP support teams. Strong hands-on knowledge of enterprise and desktop applications, ideally including Microsoft D365, AX 2012, Workday HR, Asset Management Software, or CRM systems. Desirable: Microsoft AX certifications or demonstrable experience in AX application and database management and design. Experience with SharePoint, DocuSign, and security administration for business applications is a plus. Understanding of 3rd party application integrations and supplier management. Strong troubleshooting skills and ability to interpret technical documentation. Who You Are: Highly collaborative and enjoys working with wider teams. Technically skilled with strong knowledge of ERP business processes. Motivated to share knowledge and inspire confidence in others. Proactive in resolving issues and delivering solutions promptly. Detail-oriented, risk-aware, and a positive, supportive leader. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
03/10/2025
Full time
Role : Applications Team Lead Location: South Dorset Salary: up to £58,000 and generous pension Employment Type: Permanent About the Role: We are seeking a proactive and experienced Lead Business Systems Analyst to manage a high-performing Applications Support team. You will oversee the smooth operation of business systems while supporting the transition to a modern ERP environment. This role involves leading troubleshooting efforts, coordinating with internal teams and suppliers, and building a centre of excellence for business applications. Key Responsibilities: Lead and manage the Business Applications team, including budgets, resources, and supplier relationships, to deliver efficient, high-quality support. Ensure business systems continuity, disaster recovery, and risk mitigation. Provide second and third-line support for core applications, integrations, and custom solutions. Troubleshoot issues, conduct root cause analysis, and implement preventive measures. Advise on solutions, evaluate risks, and support business case development. Gather, document, and translate requirements into functional solutions. Implement configuration or system changes, coordinate UAT, and ensure solutions meet objectives. Support system updates, patches, and upgrades with minimal disruption. Administer applications, maintaining security, integrity, and performance, and monitor integrations and batch processes. Promote knowledge sharing within the team to prevent single points of failure. Keep technical skills up to date and support ad hoc initiatives as needed. Qualifications & Experience: Proven experience managing business applications or ERP support teams. Strong hands-on knowledge of enterprise and desktop applications, ideally including Microsoft D365, AX 2012, Workday HR, Asset Management Software, or CRM systems. Desirable: Microsoft AX certifications or demonstrable experience in AX application and database management and design. Experience with SharePoint, DocuSign, and security administration for business applications is a plus. Understanding of 3rd party application integrations and supplier management. Strong troubleshooting skills and ability to interpret technical documentation. Who You Are: Highly collaborative and enjoys working with wider teams. Technically skilled with strong knowledge of ERP business processes. Motivated to share knowledge and inspire confidence in others. Proactive in resolving issues and delivering solutions promptly. Detail-oriented, risk-aware, and a positive, supportive leader. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
03/10/2025
Full time
ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits LOCATION: Coventry, West Midlands (CV7) JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week, Monday - Thursday, 08:00am - 04:00pm & Friday 08:00am - 03:30pm CANDIDATE REQUIREMENT: Candidates MUST have a full driving licence and access to their own transport. JOB OVERVIEW We have a fantastic new job opportunity for an ICT Technician / IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications. Working as the ICT Technician / IT Support Engineer you will deliver a professional ICT service that adds value and facilitates the achievement of educational outcomes and offers high quality, professional project management to develop the service. As the ICT Technician / IT Support Engineer you will be responsible for managing, maintaining, supporting and developing the ICT infrastructure to ensure its effective and efficient operation in conjunction with external companies. DUTIES Your duties as an ICT Technician / IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is working with colleagues on network security, data protection, and contingency plans. Strategic Planning and Development: The role requires you to contribute to the long-term strategic goals for ICT, including capacity planning and budget estimation. You'll be involved in the design and implementation of new infrastructure and projects, ensuring they are completed on time and within budget. User Support and Training: Providing excellent end-user services is a core duty, including help desk support and in-class assistance for both staff and students. You would also be responsible for developing documentation and training plans to help users get the most out of the systems. Compliance and Safeguarding: A significant part of the job is ensuring that all work aligns with the trust's core values and good practices like ITIL. You are also accountable for maintaining safety and security standards, ensuring ICT filtering and monitoring systems are working correctly, and reporting any breaches of acceptable use policies. CANDIDATE REQUIREMENTS Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP / MCSA / MCSE / CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly organised, can prioritise and work well under pressure, meeting strict deadlines and exercising attention to detail Excellent interpersonal skills and the ability to handle difficult situations in a patient calm and effective way Strong problem solving and analytical skills Can interpret and present written and numerical data in formats including spreadsheets and written reports Experience of supporting a wide customer base in an ICT support context Experience of installing, maintaining, supporting and using computer hardware and software Experience of working on and managing projects to achieve agreed objectives/ outcomes Strong working knowledge of Microsoft Windows PC and Server operating systems Strong working knowledge of Microsoft Active Directory and Group Policy Knowledge of cloud-based services such as Microsoft 365 Knowledge of anti-virus / end point protection solutions Strong understanding of network infrastructure and wireless networks Install, maintain and troubleshoot infrastructure including networks, servers and storage Install, maintain and troubleshoot software and hardware Understanding of web filtering and firewall solutions BENEFITS Extensive professional development opportunities across the Trust Career pathways across the Trust Teacher / Local Authority Pension Scheme Online retail discount Employee Assistance Programme Family Friendly policies to support family & carer commitments Flexible Working Arrangements APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13825 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer IT Support Engineer Help Desk Analyst Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
01/10/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Your new company
Hays Technology are currently recruiting for an ICT Systems Administrator/Applications Support Analyst on a 12 months FTC basis. The post will work in a busy Systems Team to support, maintain, and administer core business applications. This role requires a self-motivated individual with technical skills to ensure the smooth running of the organisation's business applications, focusing on data integrity, system availability, and incident/problem resolution. The ideal candidate will have system administration experience and the ability to engage with both technical and non-technical audiences effectively.
Your new role
You will undertake system administration of the large organisations ICT Systems, perform system updates and patching activities, and provide second/third line support for a wide range of business applications. Your responsibilities will include developing, testing, supporting, and monitoring system interfaces and integrations, providing management information and statistical data, and setting up and training staff in the use of computer systems. Additionally, you will ensure the accuracy of the data and standards are adhered to and undertake development work for Salesforce CRM and associated technology.
What you'll need to succeed
A general understanding of public sector ICT Systems and applications is essential.
Relevant experience in updating and managing a CRM system.
Broad experience and basic understanding of IT, including applications, databases, hosting, and networks.
Awareness of cyber and data security principles and their application in CBC business applications.
Experience in developing/coding/scripting for system administration and data maintenance tasks.
Data management best practices and tools/techniques to enhance and maintain data quality and completeness in applications.
Relevant experience liaising with internal departments and external partners.
Experience working in a public sector environment would be highly advantageous.
Experience of Salesforce or other CRM systems would be beneficial.
What you'll get in return
This exciting position is paying between £34,000 and £37,000 negotiable on experience and offers an excellent work-life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new company
Hays Technology are currently recruiting for an ICT Systems Administrator/Applications Support Analyst on a 12 months FTC basis. The post will work in a busy Systems Team to support, maintain, and administer core business applications. This role requires a self-motivated individual with technical skills to ensure the smooth running of the organisation's business applications, focusing on data integrity, system availability, and incident/problem resolution. The ideal candidate will have system administration experience and the ability to engage with both technical and non-technical audiences effectively.
Your new role
You will undertake system administration of the large organisations ICT Systems, perform system updates and patching activities, and provide second/third line support for a wide range of business applications. Your responsibilities will include developing, testing, supporting, and monitoring system interfaces and integrations, providing management information and statistical data, and setting up and training staff in the use of computer systems. Additionally, you will ensure the accuracy of the data and standards are adhered to and undertake development work for Salesforce CRM and associated technology.
What you'll need to succeed
A general understanding of public sector ICT Systems and applications is essential.
Relevant experience in updating and managing a CRM system.
Broad experience and basic understanding of IT, including applications, databases, hosting, and networks.
Awareness of cyber and data security principles and their application in CBC business applications.
Experience in developing/coding/scripting for system administration and data maintenance tasks.
Data management best practices and tools/techniques to enhance and maintain data quality and completeness in applications.
Relevant experience liaising with internal departments and external partners.
Experience working in a public sector environment would be highly advantageous.
Experience of Salesforce or other CRM systems would be beneficial.
What you'll get in return
This exciting position is paying between £34,000 and £37,000 negotiable on experience and offers an excellent work-life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Malware Reverse Engineer Location: Remote working - Office based in Reading Salary: Competitive Salary and Benefits Career Level : Specialist, Associate Manager or Manager About Accenture Cyber Threat Intelligence (ACTI) ACTI is a global team that spans 13 countries and 4 continents and speaks more than 30 languages. We are passionate about delivering intelligence analysis, and providing industry-leading analytic insights, cyber context, and critical services our clients need to achieve their business-line and strategic-growth initiatives. We know success is only possible by developing and supporting our most-critical resources: our talented analysts, developers, and supporting team members. We value creativity and entrepreneurship in our team; where possible, we back staff initiatives with opportunities and investments. We enjoy the hunt. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an egoless approach to guiding our clients as they navigate their businesses through all aspects of the cyber domain. Who You Are You are passionate about cybersecurity and intelligence analysis. You stay abreast of the latest threats, recognize the value of intelligence, and believe it should drive operations. You are a devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You are productive, easy to work with, and understand that adherence to a good process is key to excellence. Role Description As a Malware Reverse Engineer at ACTI, you will reverse engineer and analyze malware to evaluate sophisticated malicious code to settle malware capabilities and purposes. Analysis includes the use of specialized systems and tools, including dissemblers, debuggers, hex editors, unpackers, virtual machines, and those for network traffic analysis. Key Responsibilities Analyze malicious events and campaigns to determine attack vectors and retrieve malware payloads. Reverse engineer files suspected or known to belong to identified malware families to determine their command-and-control (C2) infrastructure and targeting. Incorporate analysis results into detailed reporting to include purpose, behavior, C2 server infrastructure, and mitigation techniques related to analyzed malware families, malicious campaigns, and events. Track prevailing malware families, including downloaders, banking Trojans, information stealers, ransomware, and remote access Trojans. Reverse engineer recently discovered malware variants to check potential feature augmentation or configuration structure changes. Improve existing tools that extract known malware family configurations based on reverse engineering results. Research the latest malware detection evasion techniques, such as use of customized packers, customized crypters, fully undetectable (FUD) techniques, host intrusion prevention system (HIPS) bypassing, and anti-virus (AV) software bypassing. Based on research, design and develop generic unpacking methods and tools for use as standalone tools or within automated analysis systems and sandboxes. Provide customer support by responding to requests related to suspicious file analysis that sometimes require malware reverse engineering and determination of contextual information surrounding indicators of compromise; do so by providing detailed analysis reports and mitigation recommendations. Provide customer support by responding to cybersecurity requests, including those for: open-source intelligence (OSINT) research; domain, IP address, or URL analysis; malicious campaign information; and/or event attribution. Provide answers to specific questions, the answers of which clients use for operational mentorship to aid their strategies. Design, develop, and implement Windows kernel modules to support automated malware analysis; such modules include kernel system service filtering modules able to intercept operating system services on 32-bit and 64-bit Windows operating systems without triggering those systems' self-protection mechanisms, and kernel-mode modules able to force designated processes to load specific modules that load decoders designed for extracting malware configurations. Design, develop, and implement generic unpackers that combat widely used malware packing methods to retrieve malicious payloads from packed malware samples automatically. Create detection rules and signatures for detecting malware families, and provide detection or blocking recommendations. Develop decoders to extract malware configurations-including basic C2 settings or secondary dynamic configurations, such as those outlining targeted institutions and web injects-based on reverse engineering results. Provide junior engineers with technical training, including: training on malware analysis; reverse engineering; Windows internals; and development, identification, unpacking, and de-obfuscation of malicious code. Travel occasionally as this position may require doing so to address client needs, improve results, or otherwise support projects. Basic Qualifications Bachelor's Degree in Computer Forensics, Science, Engineering, Information Systems, or another related security field, or comparable experience. Experience with malware analysis, reverse engineering, and development. Ability to write, understand, and/or analyze code in programming and scripting languages, including Assembly x86/x64, C, C++, Python, JavaScript, Java, PHP, and HTML. Basic knowledge of and experience with malware packers, crypters, and obfuscation techniques. Understanding of operating system internals and the Windows API. Experience with debuggers, decompilers, and network traffic analysis tools. Development experience in Assembly, Python, C, or C++. Strong understanding of the intelligence lifecycle and associated analytic methodologies (Cyber Kill Chain, Diamond Model, ATT&CK, etc.). Practical understanding of malware analysis and/or reverse engineering, and the ability to develop malware detection signatures (e.g. YARA). Required Skills Ability to analyze and unpack obfuscated code. Strong written and verbal skills; can communicate complex concepts at a high level while retaining accuracy and highlighting features in a way that improves audience engagement. Strong problem solving and critical thinking capabilities. Desired Skills Two or more years of experience in malware analysis, reverse engineering, and development fields. Deep understanding of operating system internals and the Windows API. Ability to work with a high degree of independence. Ability to collaborate in a team environment to focus on a common goal. Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 30/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
24/09/2022
Full time
Malware Reverse Engineer Location: Remote working - Office based in Reading Salary: Competitive Salary and Benefits Career Level : Specialist, Associate Manager or Manager About Accenture Cyber Threat Intelligence (ACTI) ACTI is a global team that spans 13 countries and 4 continents and speaks more than 30 languages. We are passionate about delivering intelligence analysis, and providing industry-leading analytic insights, cyber context, and critical services our clients need to achieve their business-line and strategic-growth initiatives. We know success is only possible by developing and supporting our most-critical resources: our talented analysts, developers, and supporting team members. We value creativity and entrepreneurship in our team; where possible, we back staff initiatives with opportunities and investments. We enjoy the hunt. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an egoless approach to guiding our clients as they navigate their businesses through all aspects of the cyber domain. Who You Are You are passionate about cybersecurity and intelligence analysis. You stay abreast of the latest threats, recognize the value of intelligence, and believe it should drive operations. You are a devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You are productive, easy to work with, and understand that adherence to a good process is key to excellence. Role Description As a Malware Reverse Engineer at ACTI, you will reverse engineer and analyze malware to evaluate sophisticated malicious code to settle malware capabilities and purposes. Analysis includes the use of specialized systems and tools, including dissemblers, debuggers, hex editors, unpackers, virtual machines, and those for network traffic analysis. Key Responsibilities Analyze malicious events and campaigns to determine attack vectors and retrieve malware payloads. Reverse engineer files suspected or known to belong to identified malware families to determine their command-and-control (C2) infrastructure and targeting. Incorporate analysis results into detailed reporting to include purpose, behavior, C2 server infrastructure, and mitigation techniques related to analyzed malware families, malicious campaigns, and events. Track prevailing malware families, including downloaders, banking Trojans, information stealers, ransomware, and remote access Trojans. Reverse engineer recently discovered malware variants to check potential feature augmentation or configuration structure changes. Improve existing tools that extract known malware family configurations based on reverse engineering results. Research the latest malware detection evasion techniques, such as use of customized packers, customized crypters, fully undetectable (FUD) techniques, host intrusion prevention system (HIPS) bypassing, and anti-virus (AV) software bypassing. Based on research, design and develop generic unpacking methods and tools for use as standalone tools or within automated analysis systems and sandboxes. Provide customer support by responding to requests related to suspicious file analysis that sometimes require malware reverse engineering and determination of contextual information surrounding indicators of compromise; do so by providing detailed analysis reports and mitigation recommendations. Provide customer support by responding to cybersecurity requests, including those for: open-source intelligence (OSINT) research; domain, IP address, or URL analysis; malicious campaign information; and/or event attribution. Provide answers to specific questions, the answers of which clients use for operational mentorship to aid their strategies. Design, develop, and implement Windows kernel modules to support automated malware analysis; such modules include kernel system service filtering modules able to intercept operating system services on 32-bit and 64-bit Windows operating systems without triggering those systems' self-protection mechanisms, and kernel-mode modules able to force designated processes to load specific modules that load decoders designed for extracting malware configurations. Design, develop, and implement generic unpackers that combat widely used malware packing methods to retrieve malicious payloads from packed malware samples automatically. Create detection rules and signatures for detecting malware families, and provide detection or blocking recommendations. Develop decoders to extract malware configurations-including basic C2 settings or secondary dynamic configurations, such as those outlining targeted institutions and web injects-based on reverse engineering results. Provide junior engineers with technical training, including: training on malware analysis; reverse engineering; Windows internals; and development, identification, unpacking, and de-obfuscation of malicious code. Travel occasionally as this position may require doing so to address client needs, improve results, or otherwise support projects. Basic Qualifications Bachelor's Degree in Computer Forensics, Science, Engineering, Information Systems, or another related security field, or comparable experience. Experience with malware analysis, reverse engineering, and development. Ability to write, understand, and/or analyze code in programming and scripting languages, including Assembly x86/x64, C, C++, Python, JavaScript, Java, PHP, and HTML. Basic knowledge of and experience with malware packers, crypters, and obfuscation techniques. Understanding of operating system internals and the Windows API. Experience with debuggers, decompilers, and network traffic analysis tools. Development experience in Assembly, Python, C, or C++. Strong understanding of the intelligence lifecycle and associated analytic methodologies (Cyber Kill Chain, Diamond Model, ATT&CK, etc.). Practical understanding of malware analysis and/or reverse engineering, and the ability to develop malware detection signatures (e.g. YARA). Required Skills Ability to analyze and unpack obfuscated code. Strong written and verbal skills; can communicate complex concepts at a high level while retaining accuracy and highlighting features in a way that improves audience engagement. Strong problem solving and critical thinking capabilities. Desired Skills Two or more years of experience in malware analysis, reverse engineering, and development fields. Deep understanding of operating system internals and the Windows API. Ability to work with a high degree of independence. Ability to collaborate in a team environment to focus on a common goal. Show more Show less Qualifications What's in it for you At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 25days' vacation per year, gym subsidy, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and encourages applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 30/10/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
24/09/2022
Full time
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
24/09/2022
Full time
Job Introduction Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. As a 2nd Line Service Analyst, you will provide technical resolution and management of customer incidents and requests regarding infrastructure, IT devices and applications. Provide input into documented improvements in knowledge and support processes for all areas of the Service Operation You'll build strong working relationships and rapport with members of their team and our customers. You're a clear and concise communicator with the ability to tailor your communication depending on the issue and level of stakeholder. You're empathetic of business needs understanding that needs can differ between our customers and understand the impact that your work has on the organisation. You'll work well on your own and as part of a valued team. Our 2nd Line Service analysts have a drive and ambition to succeed within the role for themselves and the greater good of the team. Challenging current ways of working and continuously looking for ways to improve services, processes and show openness and positivity towards changes. You'll share ideas, knowledge, experiences, and successes with others to help resolve incident quickly. You're keen to develop in the role, learning from your colleagues and line managers to understand and appreciate different ideas and approaches. You'll recognise when they need further support and take responsibility and ownership of their workload, action and be accountable for their own safety and well-being as well as that of others. Our team are: punctual can manage their time efficiently can prioritise tasks and follow processes open to new ideas and diverse ways of thinking If this sounds like you apply today to join our team! Main Responsibilities What will you be doing? Provide first and second level support/ management for IT related queries, adhering to agreed business service levels. Recognise and escalate incident trends to enable prompt action from Incident & Problem Management as appropriate. Achieve high levels of accuracy in capturing incident details on Service Management tools in accordance with team processes and procedures. Manage 2nd line support queue and ensure ticket allocation, vetting and resolution is carried out in accordance with documented guidelines. Pro-actively document and fill gaps in processes, knowledge and tools, and Make recommendations for improvement. Implement where possible. Provide technical guidance and input to all teams within Service Operations and act as project resource when requested Assist with other areas of Service Operations support workload as instructed by Service Operations KPI's. Manage, maintain and improve Service Operations associated services. The Ideal Candidate Do you have the following skills and experience? Essential Comprehensive knowledge of Windows desktop and server operating systems, MS Exchange Online and Office productivity suite of applications / Office 365 applications. Good working knowledge of mobile handheld technologies; specifically, Apple iOS devices Understanding of printing devices and services such as HP, Canon, SafeCom Pull Print Excellent technical skills gained with relevant experience in a service support function, including supporting bespoke software applications. Self-starter requiring little supervision to achieve productivity and service targets. Highly effective communicator with outstanding customer service skills and the ability to influence outside own team. Outstanding problem-solving skills. Highly collaborative, pro-actively taking the initiative to support colleagues and fill knowledge and process gaps. Committed to personal development and self-improvement. Role model exceptional customer service to both internal and external customers. Desirable ITIL Foundation Microsoft/Oracle accredited in relevant disciplines Good working knowledge of networking and protocols Understanding of other Service Management disciplines (e.g., configuration, change, problem, operations, capacity, availability, performance etc.) Understanding of Voice over IP telephony and contact centre systems. Experience of developing tools and utilities using MS PowerShell Good network and infrastructure knowledge Ability to adapt readily to changing work and responsibilities We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions. At Network Rail, we have several employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. In IT Services, we have a group of Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on D&I at Network Rail, please follow this link About The Company We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. We're undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users. As one of the UK's leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information Package Description Vacancy type: Fixed Term Contract, 12 months Location: Manchester Square One, we are flexible on location, and we would be open to discuss agile working. Closing date: 5th October 2022 Band & Salary: Band 5 - £24,000 About us We're an organisation where people matter. We matter to millions. Our role is to run a safe, reliable, and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country's economic prosperity. Safety is our number one priority. IT Services, part of Route Services - which supplies critical services and equipment to Network Rail's routes - designs, maintains and supports a vast array of programmes, applications and safety critical technology that keeps the railway moving. We offer excellent benefits, including: Flexible working patterns such as working from home and working compressed hours A range of pension schemes Childcare voucher scheme Rail and underground season ticket subsidies up to 75% 28 days annual leave, plus bank holidays and volunteering days (5 days) 2 weeks paid reserve leave for our Armed Forces community Cycle to Work Scheme GymPass - Access to gym's across the UK Access to 'My Benefits' portal which include discounts in food, technology and experience days In 2021, we were voted as one of the Best Places to work in the UK. If you would like to speak the Resourcing Team, please contact
About The Role Are you a recent graduate having studied an IT related subject? Are in interested in gaining valuable work experience on a 2 year post graduate placement? If so, please read on. You will spend your time in our Application Services team working mainly in Application Support where you will pick up invaluable experience, providing an application support service to our users whilst getting to know our systems and technologies. You will also have the opportunity to spend time with the IT Service Desk, IT Infrastructure, Applications Systems Analysts and Engineers, and IT Training to broaden your knowledge and experience of working in a complex and fast paced IT department. Together with colleagues, you will be providing a second line application support service dealing with support incidents and problems. This will involve liaising with and developing relationships within the business, dealing with suppliers, and working with colleagues across all functions of IT. This opportunity is being offered on a full time, fixed term basis for a period of 2 years. We have 1 position available and you can be based in any of our 3 main offices, but please keep in mind that there will be a need to travel to Exeter frequently if you are not based there. For further information about this opportunity, please click here to view our candidate information pack. About The Candidate To be considered for the role of IT Graduate, you will be / have: Recently graduated in an IT related subject with a grade of 2:2 or above Preferred Subjects: Computer Science, Data Science, Software Engineer, Business Information Technology, Computer Networking, Cyber Security. Able to take responsibility and eager to gain hands on experience Curious and passionate to learn A strong communicator A strong interest in our business and our industry What we offer: Discretionary Bonus scheme 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave Health Cash Plan including dental and optical cover (worth up to £1,100 per annum) Lifestyle discounts portal and internal supplier discounts offer great savings Defined Contribution pension scheme - employer contribution of 6% - 9% Learning and Development including coaching and professional qualification support Death in Service benefit (3 x salary) Family Friendly policies Employee Assistance Programme Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs Cycle to Work scheme Car Benefit scheme Volunteering days About The Company LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here .
23/09/2022
Full time
About The Role Are you a recent graduate having studied an IT related subject? Are in interested in gaining valuable work experience on a 2 year post graduate placement? If so, please read on. You will spend your time in our Application Services team working mainly in Application Support where you will pick up invaluable experience, providing an application support service to our users whilst getting to know our systems and technologies. You will also have the opportunity to spend time with the IT Service Desk, IT Infrastructure, Applications Systems Analysts and Engineers, and IT Training to broaden your knowledge and experience of working in a complex and fast paced IT department. Together with colleagues, you will be providing a second line application support service dealing with support incidents and problems. This will involve liaising with and developing relationships within the business, dealing with suppliers, and working with colleagues across all functions of IT. This opportunity is being offered on a full time, fixed term basis for a period of 2 years. We have 1 position available and you can be based in any of our 3 main offices, but please keep in mind that there will be a need to travel to Exeter frequently if you are not based there. For further information about this opportunity, please click here to view our candidate information pack. About The Candidate To be considered for the role of IT Graduate, you will be / have: Recently graduated in an IT related subject with a grade of 2:2 or above Preferred Subjects: Computer Science, Data Science, Software Engineer, Business Information Technology, Computer Networking, Cyber Security. Able to take responsibility and eager to gain hands on experience Curious and passionate to learn A strong communicator A strong interest in our business and our industry What we offer: Discretionary Bonus scheme 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave Health Cash Plan including dental and optical cover (worth up to £1,100 per annum) Lifestyle discounts portal and internal supplier discounts offer great savings Defined Contribution pension scheme - employer contribution of 6% - 9% Learning and Development including coaching and professional qualification support Death in Service benefit (3 x salary) Family Friendly policies Employee Assistance Programme Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs Cycle to Work scheme Car Benefit scheme Volunteering days About The Company LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here .
Company Overview BAE Systems Digital Intelligence helps nations, governments and businesses around the world defend themselves against cybercrime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes - often collecting and analysing huge volumes of data. These, combined with our Cyber Special forces - some of the most skilled people in the world - enable us to defend against cyber-attacks, fraud and financial crime, enable intelligence-led policing and solve complex data problems. We are obsessed about solving problems for our customers; we bring together great minds that face tough challenges on a daily basis, and are encouraged to make a difference. Role Profile The Technical Operations team work alongside/for projects to provide expert level support across the broad spectrum of 'DevOps'. Activities can vary from creating a new development network, to architecting and implementing a new build, test and release pipeline. Automation is at the heart of everything we do, whenever there is a task that needs to be performed more than once, it gets automated as a priority. The core technology stack that the team works with is: RHEL based Linux, Docker, Jenkins, Git, Azure Cloud (via Terraform & Kubernetes), Atlassian Suite, Nexus, Yum, Python, Bash, Virtual and Physical systems. The aim of the team is to provide a centralised point within the business for all DevOps skills and allow projects to benefit from a knowledge pool instead of silos of information distributed across the business. The team particularly focuses on the 'build' end of the pipeline by providing Continuous Integration expertise, guidance and implementation to allow projects to be delivered smoothly and to a high standard. Typical day-to-day activities include: Secondment to projects for DevOps assistance including: Interactions can vary between a few meetings to assignment for several months Designing & implementing build pipelines Configuration of Continuous Integration systems (Jenkins) Developing deployment strategies for projects/products Support/Maintenance of build & development platforms (Azure Cloud & VCenter) Working on centralised tools that can be used across the business Evaluation of new platforms & technologies - Cloud platforms, Orchestration, Monitoring Desired Technical Ability Docker Usage understanding Registry Dockerfiles CI Skills Jenkins Administration Jenkinsfiles (desirable) Kubernetes Git - CLI & GUI Linux admin Ansible Azure cloud Scripting - Bash, Python, Groovy Terraform Windows Admin Atlassian API Desired Competencies Good problem solving aptitude Ability to consider the 'wider' picture Requirements gathering/refining skills Calm under pressure (support issues/outages) Security Clearance Only those with the permanent and unrestricted right to live and work in the UK will be considered for a position within BAE Systems Digital Intelligence. Due to the nature of our, work successful candidates for this role will be required to go through Government SC clearance prior to starting with us. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Division overview: Capabilities At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector. As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.
23/09/2022
Full time
Company Overview BAE Systems Digital Intelligence helps nations, governments and businesses around the world defend themselves against cybercrime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes - often collecting and analysing huge volumes of data. These, combined with our Cyber Special forces - some of the most skilled people in the world - enable us to defend against cyber-attacks, fraud and financial crime, enable intelligence-led policing and solve complex data problems. We are obsessed about solving problems for our customers; we bring together great minds that face tough challenges on a daily basis, and are encouraged to make a difference. Role Profile The Technical Operations team work alongside/for projects to provide expert level support across the broad spectrum of 'DevOps'. Activities can vary from creating a new development network, to architecting and implementing a new build, test and release pipeline. Automation is at the heart of everything we do, whenever there is a task that needs to be performed more than once, it gets automated as a priority. The core technology stack that the team works with is: RHEL based Linux, Docker, Jenkins, Git, Azure Cloud (via Terraform & Kubernetes), Atlassian Suite, Nexus, Yum, Python, Bash, Virtual and Physical systems. The aim of the team is to provide a centralised point within the business for all DevOps skills and allow projects to benefit from a knowledge pool instead of silos of information distributed across the business. The team particularly focuses on the 'build' end of the pipeline by providing Continuous Integration expertise, guidance and implementation to allow projects to be delivered smoothly and to a high standard. Typical day-to-day activities include: Secondment to projects for DevOps assistance including: Interactions can vary between a few meetings to assignment for several months Designing & implementing build pipelines Configuration of Continuous Integration systems (Jenkins) Developing deployment strategies for projects/products Support/Maintenance of build & development platforms (Azure Cloud & VCenter) Working on centralised tools that can be used across the business Evaluation of new platforms & technologies - Cloud platforms, Orchestration, Monitoring Desired Technical Ability Docker Usage understanding Registry Dockerfiles CI Skills Jenkins Administration Jenkinsfiles (desirable) Kubernetes Git - CLI & GUI Linux admin Ansible Azure cloud Scripting - Bash, Python, Groovy Terraform Windows Admin Atlassian API Desired Competencies Good problem solving aptitude Ability to consider the 'wider' picture Requirements gathering/refining skills Calm under pressure (support issues/outages) Security Clearance Only those with the permanent and unrestricted right to live and work in the UK will be considered for a position within BAE Systems Digital Intelligence. Due to the nature of our, work successful candidates for this role will be required to go through Government SC clearance prior to starting with us. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Division overview: Capabilities At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector. As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.
Achieva Group Ltd
Welwyn Garden City, Hertfordshire
Clinical Data Integrator This role is outside IR35 Duration - 12 months. Location - Welwyn Hybrid working, with 2 days in the office per week. The pay rate is £50 - £60 Ltd/UMB Summary of Main Responsibilities: Lead and contribute to a use case DataMart, interacting with members of the use-case team to discuss, assess requirements for ADaM dataset creation. Expected to be the SME for ADaMs in their use-case Lead in the development and QC of pooled ADaM datasets Develops and maintains ADaM specifications ensuring consistency with Data Standards where possible, with the ability to deal with the ambiguity of Secondary data usage Working closely with the SDTM curator using the analysis data requirements to guide the SDTM delivery, fostering an exchange of ideas and ensuring internal standards are met Develops software to support pooling of clinical trial data. Analyses business processes, develops, tests, and validates standard software solutions to support these processes. Establishes, promotes, and maintains strong effective working relationships with stakeholders Compliance Is responsible for acting in line with legal, regulatory and company standards and codes of practice Completes all required training modules as a priority Professional and Technical Requirements: University Education in Computer Science, Statistics, Mathematics, or other field (e.g., physics, biology, pharmacology) and at least 5 years' experience in working with ADaMs. Technical Competencies: Relevant technical experience in database management systems and programming Good planning and organizational skills Highly flexible with a systematic and goal-oriented working style Effective teamwork and interpersonal skills (globally, internal, and externally) Effective verbal and written communication skills JOB DESCRIPTION Experience, Skills, Knowledge Must be strong in R programming Excellent knowledge in the development and implementation of complex data manipulation algorithms Good knowledge in the programming of analyses Good knowledge in the principles of software design Excellent knowledge of data modelling and relevant standard data models used to capture clinical study data Good knowledge of the drug development process Good knowledge of GCP and regulatory guidelines Good knowledge of methods used to analyse clinical study data Fluency in written and spoken English At least 5 years' experience in programming using SAS, R or other statistical software packages At least 5 years' experience in programming of analyses of clinical study data Experience as application developer, process analyst and/or application manager. For further details, please contact Rudo Urayayi on (0) or email a copy of your CV to
22/09/2022
Full time
Clinical Data Integrator This role is outside IR35 Duration - 12 months. Location - Welwyn Hybrid working, with 2 days in the office per week. The pay rate is £50 - £60 Ltd/UMB Summary of Main Responsibilities: Lead and contribute to a use case DataMart, interacting with members of the use-case team to discuss, assess requirements for ADaM dataset creation. Expected to be the SME for ADaMs in their use-case Lead in the development and QC of pooled ADaM datasets Develops and maintains ADaM specifications ensuring consistency with Data Standards where possible, with the ability to deal with the ambiguity of Secondary data usage Working closely with the SDTM curator using the analysis data requirements to guide the SDTM delivery, fostering an exchange of ideas and ensuring internal standards are met Develops software to support pooling of clinical trial data. Analyses business processes, develops, tests, and validates standard software solutions to support these processes. Establishes, promotes, and maintains strong effective working relationships with stakeholders Compliance Is responsible for acting in line with legal, regulatory and company standards and codes of practice Completes all required training modules as a priority Professional and Technical Requirements: University Education in Computer Science, Statistics, Mathematics, or other field (e.g., physics, biology, pharmacology) and at least 5 years' experience in working with ADaMs. Technical Competencies: Relevant technical experience in database management systems and programming Good planning and organizational skills Highly flexible with a systematic and goal-oriented working style Effective teamwork and interpersonal skills (globally, internal, and externally) Effective verbal and written communication skills JOB DESCRIPTION Experience, Skills, Knowledge Must be strong in R programming Excellent knowledge in the development and implementation of complex data manipulation algorithms Good knowledge in the programming of analyses Good knowledge in the principles of software design Excellent knowledge of data modelling and relevant standard data models used to capture clinical study data Good knowledge of the drug development process Good knowledge of GCP and regulatory guidelines Good knowledge of methods used to analyse clinical study data Fluency in written and spoken English At least 5 years' experience in programming using SAS, R or other statistical software packages At least 5 years' experience in programming of analyses of clinical study data Experience as application developer, process analyst and/or application manager. For further details, please contact Rudo Urayayi on (0) or email a copy of your CV to
Our Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won't necessarily match every requirement on the job description but will have some relevant previous experience and a willingness to learn and further develop your skills in this area. If you have had a career break of 1 years or beyond, for whatever reason, we would love to hear from you! The job on offer This is a chance to join a growing team of 100 consultants with a huge amount of combined experience and qualification. We partner with our clients to both design their business and change their business, all the while guiding them along their transformation journey. You'll have a hugely positive impact in this role. Your role As a Business Analyst, you will be part of a team working to deliver value for our clients. For example, you may be part of an end to end transformation project, working with business stakeholders to define their vision and requirements whilst working with technical colleagues to develop and deliver the solution. You may be part of projects which look to streamline and improve processes, identify and track benefits or implement effective business change. You will help us look for new opportunities for work within your projects and may contribute to proposals. Along with the above, as a Business Analyst with more experience, you will drive pieces of work and help lead teams across complex transformation projects. You may work as a product owner to define a new service within an organisation, working with business and technical colleagues. Your profile Fantastic consulting skills - facilitating workshops, solving complex problems, writing documents, delivering compelling messages, gaining trust, managing teams, working with uncertainty, thinking on your feet! - will all be second nature to you. You will be comfortable working with a range of colleagues and clients up to the most senior level An understanding of digital technology and the opportunities it brings to business transformation Experience of working with a recognised Agile or iterative methodology (e.g. Scrum, SAFe, DAD, GDS) Be a subject matter expert across a broad range of business analysis and transformation elements Experience within a digital project lifecycle and a good understanding of project roles / activities (technical and non-technical) required for successful delivery including user experience Experience of coaching or managing small teams of other multi-functional colleagues You will ideally also have experience of User Research. You may be familiar with user research methods and know when and how to apply them. You will be comfortable analysing research data and working in a user centred multidisciplinary team guided by the insights from such research sessions. Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
22/09/2022
Full time
Our Relaunch Programme is aimed at supporting talented professionals back into the business by providing a tailored 6-month programme to help refresh and update existing skills as well as developing confidence. We understand that you won't necessarily match every requirement on the job description but will have some relevant previous experience and a willingness to learn and further develop your skills in this area. If you have had a career break of 1 years or beyond, for whatever reason, we would love to hear from you! The job on offer This is a chance to join a growing team of 100 consultants with a huge amount of combined experience and qualification. We partner with our clients to both design their business and change their business, all the while guiding them along their transformation journey. You'll have a hugely positive impact in this role. Your role As a Business Analyst, you will be part of a team working to deliver value for our clients. For example, you may be part of an end to end transformation project, working with business stakeholders to define their vision and requirements whilst working with technical colleagues to develop and deliver the solution. You may be part of projects which look to streamline and improve processes, identify and track benefits or implement effective business change. You will help us look for new opportunities for work within your projects and may contribute to proposals. Along with the above, as a Business Analyst with more experience, you will drive pieces of work and help lead teams across complex transformation projects. You may work as a product owner to define a new service within an organisation, working with business and technical colleagues. Your profile Fantastic consulting skills - facilitating workshops, solving complex problems, writing documents, delivering compelling messages, gaining trust, managing teams, working with uncertainty, thinking on your feet! - will all be second nature to you. You will be comfortable working with a range of colleagues and clients up to the most senior level An understanding of digital technology and the opportunities it brings to business transformation Experience of working with a recognised Agile or iterative methodology (e.g. Scrum, SAFe, DAD, GDS) Be a subject matter expert across a broad range of business analysis and transformation elements Experience within a digital project lifecycle and a good understanding of project roles / activities (technical and non-technical) required for successful delivery including user experience Experience of coaching or managing small teams of other multi-functional colleagues You will ideally also have experience of User Research. You may be familiar with user research methods and know when and how to apply them. You will be comfortable analysing research data and working in a user centred multidisciplinary team guided by the insights from such research sessions. Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion.
