5 jobs found

Senior ITSM Architect Must have an Active DV Clearance 4 Day Weeks available An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms. About the Role - Senior ITSM Architect As a Senior ITSM Architect , you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments. You will produce clear design documentation and ensure solutions align with service management processes and security requirements. You will collaborate with delivery teams to improve service efficiency, resilience, and automation. The role involves shaping scalable tooling architectures that support long term operational needs. Key Skills - Senior ITSM Architect Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server, PKI , and certificate management. Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI , and reporting tools. Use your expertise to shape enterprise service management capability as a Senior ITSM Architect . To apply, please send your CV by pressing the apply button.

ServiceNow Developer - SC Cleared Circa £500 per day (Umbrella) - flexible for the right candidate Hybrid - 2-3 days per week in London, remainder remote Exciting public sector programme with long-term potential Initial contract until March 2026 ABOUT THE CLIENT: Our client is a leading technology consultancy delivering digital transformation projects into high-profile public sector organisations. They are committed to leveraging innovative technology to deliver smarter, more efficient solutions. Due to continued programme growth, they are seeking an experienced ServiceNow Developer to strengthen their delivery capability. THE SERVICENOW DEVELOPER ROLE: As a ServiceNow Developer , you will design, configure and enhance solutions across the ServiceNow platform, covering ITSM, ITOM, HRSD, and beyond. You will work closely with architects, business analysts, and key stakeholders to ensure solutions meet business needs and follow best practices. You'll take part in agile sprints, upgrades, integrations, and troubleshooting while ensuring compliance with platform governance. SERVICENOW DEVELOPER ESSENTIAL SKILLS: Active MOD SC clearance required Proven professional experience as a ServiceNow Developer Strong JavaScript, Glide API, and ServiceNow development tooling Experience creating workflows, client scripts, UI policies, and business rules Understanding of ITIL processes and service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications (ITSM, HRSD, SPM), Agile/Scrum exposure. TO BE CONSIDERED: Please either apply through this advert or email me directly via . For further information please call me: . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

The job on offer Reporting to the EUS Lead Group, the role will have Second Line responsibility for pre-empting (Automation), investigating and resolving Incidents. Completing IMACs and Requests where applicable; and assisting with Problem, Project and NSR Tasks assigned to the Desktop Support Team. The individual will also support Testing for the Evergreen Desktop service. The individual must be MoD SC Cleared or be capable of obtaining MoD SC Clearance. The candidate must be a sole UK National, with a full UK Driving Licence. Your role • Second Line responsibility for resolving Incidents to SLA • Requests/IMACs completion to SLA • Escalations - responsibility to be below 2%, per Incident per month • CSATs for Incidents handled to over 4.5 out of 5 per month • Pro-active communication with the Service Desk and Level3 Teams, leading to efficient resolutions and completions • Undertaking Project Tasks in support of both internal and external Project Managers • Completing Problem Tasks to KPI • Undertaking NSR Tasks to agreed timescales • Effective Customer handling • Keeping the EUS Lead Group informed of any IT concerns escalating as necessary Your profile • Microsoft Windows O/S (Windows 10 & Windows 7) - working knowledge of build, configuration and registry settings • Desktop hardware architecture - predominately HP desktop and laptops • SCCM experience including OS deployment, application deployment, fault finding, monitoring and reporting • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration • Active Directory - basic administration, User configuration • Messaging and collaboration tools - an appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business) • Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity • Automation - Understanding of Scripting technologies such as PowerShell, VB Scripting and batch Files • Security - disk encryption using bit locker, NTFS permissions and shared folder security • Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners • Working Knowledge of IT Service Management (ITSM) software (ServiceNow) especially Incidents and Requests Why Capgemini is unique At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want

EllisKnight Technical are hiring an experienced IT Service Architect (ITIL) to join this growth Tech consultancy based in Reading. The Service Architect will be the conduit between the technical teams, pre-sales and the delivery teams to ensure that the service architecture across all bids or opportunities is realistic and understood to ensure that the delivery is successful. This role is a permanent position and will work on the Service elements of some highly classified / highly secure project and programme bid opportunities across the Security, defence, aerospace and intelligence sectors. This role will suit a technical individual who can leverage their Service architecture expertise skills to support the sales / bid process. We are looking for a lead/ SME ITIL Service professional and Service architecture SME for this role. Typical experience will include jira, ServiceNow etc This will be working in a security cleared environment so you must either hold, have held or be able to attain UK vetting security Clearance to an unrestricted SC level. Please apply for more information

Network Tools Architect - EMC - CA - Cisco - SevOne - SC cleared - Remote Working Are you an experienced Subject Matter Expert in Network management tools? If so then please apply to a new long term contract engagement offering a key position within one of the worlds largest IT Service Provider together with remote working. As the Network Tools Architect you will have experience of the design, definition and costing of Operational Support Systems (OSS) covering Fault, Configuration, Asset, Performance and Security (FCAPS) management of Multi-client networks (IP/MPLS/Ethernet) in response to new customer engagements and formal bid documents. * The successful candidate will have a high level of technical knowledge of COTS products such as, EMC, CA, Cisco and SevOne tools * As well as the above, we are looking for someone with a good working knowledge of IT Service Management supporting ITIL v3 framework processes, such as Incident, Problem, Change, Configuration and Request management and the Integration of FCAPS tooling into Tools such as CA Service Desk, ServiceNOW including Configuration Management Database (CMDB) integration. * A high level of technical knowledge of COTS products such as, EMC, CA, Cisco and SevOne tools - Being able to design and cost OSS solutions for scalability, reliability, performance, security, and alignment with overall network and business strategy, across all managed network technologies * Have a good working knowledge of IT Service Management supporting ITIL v3 framework processes, such as Incident, Problem, Change, Configuration and Request management and the Integration of FCAPS tooling into Tools such as CA Service Desk, ServiceNOW including Configuration Management Database (CMDB) integration. * Experience working for Tier 1 Carrier - BT, Vodafone, 3 etc * Worked on bid deals from £1m to £50m. * Must be able to create cost models and provide detailed documentation to project teams and implementation support teams who will be responsible for delivering successful bid solutions. * Have worked as an Architect in a European or global organisation All applicants must be eligible to gain SC Clearance if required - (UK resident for 5 over years.) To apply please contact Patrick at Project People on (Apply online only)) or attach your CV in response to this ad- alternatively please e-mail me direct on Project People Ltd is acting as an Employment Business in relation to this vacancy