Principal Software Engineer - TransfersApplylocations: Home Basedtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 28, 2026 (22 days left to apply)job requisition id: R9029# Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# About HL And The Opportunity We're building the next generation platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing c.£150 billion in assets. You will contribute in expanding our new capabilities that will enable our clients to seamlessly transfer in (and out) financial products like SIPPs and ISAs. Be part of HL's future. Be part of the future of investing. Shape it with us. About the Role As the Principal Engineer in our Transfers Tribe, you will be the technical authority across the Transfers domain, shaping the architecture, technical direction, and long-term health of systems. You will focus on solving the hardest technical and architectural problems at scale, reducing systemic risk, and enabling teams to deliver faster without compromising stability, security, or regulatory compliance. You will work closely with Engineering Managers, Product Managers, Architecture, and Platform teams within an end-to-end, product-led delivery model. Key Responsibilities Collaboration & Influence Lead through influence: Align stakeholders, run design reviews, drive decisions, own technical governance and unblock delivery teams. Work closely with Product, Operations, Architecture, and Platform teams to ensure solutions are fit for live service. Support regulatory, audit, and operational discussions by clearly articulating technical design choices and risks. Technical Strategy & Architecture Set and evolve the technical direction for the Transfers domain, ensuring architectural integrity, scalability, and resilience. Own and maintain architectural principles, guardrails, and standards, balancing short-term delivery with long-term sustainability. Lead early technical discovery for initiatives, shaping solution options, trade-offs, and technical risk assessments. Identify and proactively reduce system-level and cross-team technical risks, including performance, operability, and data integrity. Engineering & Problem Solving Solve complex technical problems across event-driven flows, integrations, orchestration, and data consistency. Drive improvements in testability, observability, deployment safety, and recovery across Transfers systems. Technical Leadership & Enablement Act as a technical mentor and coach to senior engineers, raising the technical bar across tribes Partner with Engineering Managers to enable sustainable, predictable delivery. Provide clear technical direction through shared patterns, guidance, and architectural decisions. Skills & Experience Essential At least 2+ years in a Principal Engineering or Solution Architect role or similar Proven ability to set technical direction across multiple teams without line management responsibility. Strong Java software engineering background with the ability to engage on architecture decisions. We use Java 21 and Spring Boot paired with RDBMS and NoSQL databases Experience with AWS and event-driven architectures. Experience delivering product-led, agile software. Strong stakeholder management across Product, Operations, and Engineering. Excellent communication skills, able to explain complex technical concepts to non-technical stakeholders. Desirable Experience in financial services Experience improving operational resilience and throughput via system redesign and automation. Experience with agent-first organisations What Success Looks Like Transfers systems are simpler, more resilient, and easier to change, with fewer incidents and faster recovery. Technical risks are surfaced and addressed early, enabling predictable delivery. Clear architectural direction reduces rework, inconsistency, and regret spend. Interview Process3 Stage Interview Stage 1 - Discussion with our Hiring Manager (45mins):A chance to talk with our Hiring Manager in more detail about the role, our tech stack and some of the problems we solve every day. Here, we'll dig a bit more into some of your experiences, understand the processes you're familiar with and the technologies you've used to deliver end user value as well as your approach to influencing without line management. Stage 2 - Technical (90mins):For the technical part, we'd like you to sit down with some of your potential peers to work through a technical solution. We'll be looking together at system design, deep-dive into areas like event-driven systems or migration paths for live systems, and how to influence your peers. Stage 3 - Culture Fit (30mins):In our Cultural Fit interview, we'll be looking to learn more about your past experiences, what keeps you motivated, where we may be able to help you improve further, key decisions you've helped to make and issues you've resolved. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
26/07/2026
Full time
Principal Software Engineer - TransfersApplylocations: Home Basedtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 28, 2026 (22 days left to apply)job requisition id: R9029# Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the role# About HL And The Opportunity We're building the next generation platform for one of the UK's largest financial services companies, trusted by over 2 million clients and managing c.£150 billion in assets. You will contribute in expanding our new capabilities that will enable our clients to seamlessly transfer in (and out) financial products like SIPPs and ISAs. Be part of HL's future. Be part of the future of investing. Shape it with us. About the Role As the Principal Engineer in our Transfers Tribe, you will be the technical authority across the Transfers domain, shaping the architecture, technical direction, and long-term health of systems. You will focus on solving the hardest technical and architectural problems at scale, reducing systemic risk, and enabling teams to deliver faster without compromising stability, security, or regulatory compliance. You will work closely with Engineering Managers, Product Managers, Architecture, and Platform teams within an end-to-end, product-led delivery model. Key Responsibilities Collaboration & Influence Lead through influence: Align stakeholders, run design reviews, drive decisions, own technical governance and unblock delivery teams. Work closely with Product, Operations, Architecture, and Platform teams to ensure solutions are fit for live service. Support regulatory, audit, and operational discussions by clearly articulating technical design choices and risks. Technical Strategy & Architecture Set and evolve the technical direction for the Transfers domain, ensuring architectural integrity, scalability, and resilience. Own and maintain architectural principles, guardrails, and standards, balancing short-term delivery with long-term sustainability. Lead early technical discovery for initiatives, shaping solution options, trade-offs, and technical risk assessments. Identify and proactively reduce system-level and cross-team technical risks, including performance, operability, and data integrity. Engineering & Problem Solving Solve complex technical problems across event-driven flows, integrations, orchestration, and data consistency. Drive improvements in testability, observability, deployment safety, and recovery across Transfers systems. Technical Leadership & Enablement Act as a technical mentor and coach to senior engineers, raising the technical bar across tribes Partner with Engineering Managers to enable sustainable, predictable delivery. Provide clear technical direction through shared patterns, guidance, and architectural decisions. Skills & Experience Essential At least 2+ years in a Principal Engineering or Solution Architect role or similar Proven ability to set technical direction across multiple teams without line management responsibility. Strong Java software engineering background with the ability to engage on architecture decisions. We use Java 21 and Spring Boot paired with RDBMS and NoSQL databases Experience with AWS and event-driven architectures. Experience delivering product-led, agile software. Strong stakeholder management across Product, Operations, and Engineering. Excellent communication skills, able to explain complex technical concepts to non-technical stakeholders. Desirable Experience in financial services Experience improving operational resilience and throughput via system redesign and automation. Experience with agent-first organisations What Success Looks Like Transfers systems are simpler, more resilient, and easier to change, with fewer incidents and faster recovery. Technical risks are surfaced and addressed early, enabling predictable delivery. Clear architectural direction reduces rework, inconsistency, and regret spend. Interview Process3 Stage Interview Stage 1 - Discussion with our Hiring Manager (45mins):A chance to talk with our Hiring Manager in more detail about the role, our tech stack and some of the problems we solve every day. Here, we'll dig a bit more into some of your experiences, understand the processes you're familiar with and the technologies you've used to deliver end user value as well as your approach to influencing without line management. Stage 2 - Technical (90mins):For the technical part, we'd like you to sit down with some of your potential peers to work through a technical solution. We'll be looking together at system design, deep-dive into areas like event-driven systems or migration paths for live systems, and how to influence your peers. Stage 3 - Culture Fit (30mins):In our Cultural Fit interview, we'll be looking to learn more about your past experiences, what keeps you motivated, where we may be able to help you improve further, key decisions you've helped to make and issues you've resolved. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus and annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and outpatient care Health screening programme - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness providers and wellness coach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches Two paid volunteering days per year dependant on role level only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
We are currently recruiting urgently for a DV Cleared - Service Delivery Manager to start in an initial 3 month contract role asap - (high likelihood of extension). £550/day outside IR35 (There may be some flexibility on rate). Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escape and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
25/07/2026
Full time
We are currently recruiting urgently for a DV Cleared - Service Delivery Manager to start in an initial 3 month contract role asap - (high likelihood of extension). £550/day outside IR35 (There may be some flexibility on rate). Location: Primarily Milton Keynes, with some remote working. Some travel to other sites may be required. Clearance: DV required. Sole UK nationals only. The role We run and develop one of the largest Oracle Cloud shared services in UK government. You will own the day-to-day delivery of this service. That means the health of live operations, the discipline behind how change gets in, and the relationship between the business and the technical teams who keep the system running and improving. You will work closely with our Oracle Fusion functional consultants, who major in one of HCM and UK payroll, ERP financials, or EPM, and you will need to understand enough of what they do to manage their work well, prioritise it sensibly, and represent it credibly to stakeholders. This is not a passive coordination role. You are accountable for the service running well, for incidents being handled at the right pace and to the right standard, and for the pipeline of change being planned, resourced and delivered without surprises. Day to day duties and responsibilities Own service delivery performance against SLAs and KPIs, across incidents, service requests and change, reporting honestly on where things stand and what you are doing about it Chair or oversee incident, problem and change management processes, including major incident response and post-incident reviews Work with the functional consultants to prioritise and sequence incoming work: quick fixes, sprint-based configuration changes, and larger structured work packages Own the relationship with product owners and business leads, act as the point of escalation, and make sure impact assessments and requirements are clear enough for the consultants to act on Manage the quarterly Oracle release cycle end to end: coordinate assessment, testing, communication and go-live across HCM, ERP financials and EPM Track and report on capacity, workload and risk across the functional team, and flag early where resourcing or skills gaps threaten delivery Own service governance: service reviews, reporting packs, continuous improvement plans and any supplier or third-party performance management Ensure test evidence, configuration records (via ConfigSnapshot) and documentation are actually being produced and kept current, not just promised Contribute to and maintain the wider knowledge management repository, and make sure lessons from incidents and releases get fed back into how the service runs What you will bring to the role Essential: Proven experience running service delivery for a live, business-critical enterprise system, ideally Oracle Cloud (Fusion) or a comparable ERP/HCM/EPM platform Solid grounding in ITIL-based incident, problem and change management, and the judgement to know when to escape and when to let a process run Experience managing SLAs, service reporting and stakeholder relationships at a senior level, including with product owners and business leads The ability to understand and prioritise technical/functional work you don't personally deliver, by working closely with functional consultants and challenging their assessments constructively Experience planning and managing shift or rota-based support cover, including out of hours arrangements Strong written and verbal communication, with the ability to turn technical detail into something a non-technical stakeholder can act on Desirable: Working knowledge of Oracle Fusion functional areas: HCM/payroll, ERP financials, or EPM Experience of Oracle's quarterly release cycle and the change management it demands ServiceNow, Jira, or equivalent service and delivery tooling Understanding of Fusion security concepts (roles, data access, segregation of duties) and how they affect licensing and cost Experience delivering in a blended agile and traditional environment Public sector service delivery experience, particularly in a shared If interested and hold DV clearance, please apply today. Please note we cannot accept SC clearance for this role.
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
25/07/2026
Full time
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
ETRM Operations Lead (Openlink Endur) - Senior Manager, Technology Job ID: Turnmill Street London EC1 M5RR United Kingdom Full-time Energy and Commodities (E&C) Trading organisations have invested heavily in E/CTRM platforms over the last two decades. Yet the organisations creating real competitive advantage today are not simply the ones with the best trading systems. They are the ones building the data ecosystems, user experiences and intelligent decision-support capabilities around them. As the industry accelerates towards AI-enabled operations and increasingly data-driven trading models, the focus is shifting from system implementation to enterprise-wide trading transformation. Publicis Sapient partners with many of the world s leading Energy Trading organisations to navigate that shift. Our teams work across the full trading technology landscape, helping clients modernise ETRM estates, architect data-led ecosystems and unlock greater value from their trading platforms. This creates opportunities for experienced practitioners to apply their expertise beyond traditional package implementation, influencing how the next generation of trading organisations operate, scale and compete. ETRM Operations Lead (Openlink Endur) - Senior Manager, Technology As an ETRM Operations Lead at Publicis Sapient, you will bring deep expertise in managing, supporting and optimising Endur environments within complex Energy Trading organisations. Acting as a trusted advisor to both business and technology stakeholders, you will help clients enhance operational effectiveness, improve platform performance and evolve their ETRM operating landscape to meet the demands of modern trading businesses. Your Impact Lead and manage the Endur application support team, including mentoring, task allocation and performance management. Ensure timely resolution of production incidents, service requests and system problems. Collaborate with various business teams from Front, Middle and Back office to provide daily support for the application. Coordinate with the global support team to effectively manage client expectations. Provide reporting and analytics to management regarding system performance, incident trends and support metrics. Provide deep operational expertise across Openlink Endur environments within Energy Trading organisations Help clients optimise and enhance day-to-day ETRM operations across business-critical trading platforms Partner with business and technology stakeholders to identify operational challenges, bottlenecks and improvement opportunities within Endur environments. Serve as a trusted advisor on Endur operational processes, platform utilisation and operational best practices Support clients in understanding how trading workflows, operational processes and Endur capabilities interact within live production environments Facilitate workshops and stakeholder discussions to assess current-state operating models and identify opportunities for improvement Build trusted relationships with client stakeholders through practical Endur expertise, strong consulting skills and hands-on delivery capability Contribute directly to delivery as a practitioner, helping clients improve operational effectiveness and maximise value from their ETRM investment Support modernisation initiatives by helping clients evolve Endur operating models, processes and platform capabilities Contribute to transformation programmes that enable more data-driven and efficient trading operations Qualifications Your Skills and Experience Significant hands on experience working with Openlink Endur in Energy Trading & Commodities environments with at least 10+ years of experience, preferably with Endur V16 or higher Deep understanding of Endur operational workflows and production environments. Hands on experience in configuration with deal modelling, C-motion, reference data, risk valuation, invoicing, settlements, and reporting within Endur. Experience supporting, enhancing or optimising Endur platforms within complex trading organisations Strong understanding of end-to-end business processes across Front, Middle, and Backoffice with experience in at least one asset class e.g. Crude Oil, Refined products, Power, Natural Gas, LNG Experience within Crude and Refined Products environments preferred, with Gas and Power experience also valued Deep understanding of the derivatives & physical deal lifecycle, including futures, options, physical forwards, transit, storage, pipeline and cargo operations. Experience working closely with business users and technology teams to identify and resolve operational challenges Proven ability to operate as a client facing consultant and trusted advisor Experience contributing directly to platform enhancement, operational improvement or transformation initiatives Experience managing production support teams and providing excellent client/user support Strong communication, stakeholder management and workshop facilitation skills Ability to bridge discussions between business stakeholders, operations teams and technology delivery teams Set Yourself Apart With Experience supporting large-scale Endur transformation or modernisation initiatives Experience working across multiple Energy Trading operating functions Exposure to Endur implementation or enhancement programmes in addition to operational environments Strong understanding of how Endur integrates into wider Energy Trading operating landscapes Exposure to AI enabled trading environments, data led operating models or next generation ETRM capabilities Previous experience in an Endur production support role is advantageous Additional Information An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits package. Flexibility to support work life balance. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance. As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
24/07/2026
Full time
ETRM Operations Lead (Openlink Endur) - Senior Manager, Technology Job ID: Turnmill Street London EC1 M5RR United Kingdom Full-time Energy and Commodities (E&C) Trading organisations have invested heavily in E/CTRM platforms over the last two decades. Yet the organisations creating real competitive advantage today are not simply the ones with the best trading systems. They are the ones building the data ecosystems, user experiences and intelligent decision-support capabilities around them. As the industry accelerates towards AI-enabled operations and increasingly data-driven trading models, the focus is shifting from system implementation to enterprise-wide trading transformation. Publicis Sapient partners with many of the world s leading Energy Trading organisations to navigate that shift. Our teams work across the full trading technology landscape, helping clients modernise ETRM estates, architect data-led ecosystems and unlock greater value from their trading platforms. This creates opportunities for experienced practitioners to apply their expertise beyond traditional package implementation, influencing how the next generation of trading organisations operate, scale and compete. ETRM Operations Lead (Openlink Endur) - Senior Manager, Technology As an ETRM Operations Lead at Publicis Sapient, you will bring deep expertise in managing, supporting and optimising Endur environments within complex Energy Trading organisations. Acting as a trusted advisor to both business and technology stakeholders, you will help clients enhance operational effectiveness, improve platform performance and evolve their ETRM operating landscape to meet the demands of modern trading businesses. Your Impact Lead and manage the Endur application support team, including mentoring, task allocation and performance management. Ensure timely resolution of production incidents, service requests and system problems. Collaborate with various business teams from Front, Middle and Back office to provide daily support for the application. Coordinate with the global support team to effectively manage client expectations. Provide reporting and analytics to management regarding system performance, incident trends and support metrics. Provide deep operational expertise across Openlink Endur environments within Energy Trading organisations Help clients optimise and enhance day-to-day ETRM operations across business-critical trading platforms Partner with business and technology stakeholders to identify operational challenges, bottlenecks and improvement opportunities within Endur environments. Serve as a trusted advisor on Endur operational processes, platform utilisation and operational best practices Support clients in understanding how trading workflows, operational processes and Endur capabilities interact within live production environments Facilitate workshops and stakeholder discussions to assess current-state operating models and identify opportunities for improvement Build trusted relationships with client stakeholders through practical Endur expertise, strong consulting skills and hands-on delivery capability Contribute directly to delivery as a practitioner, helping clients improve operational effectiveness and maximise value from their ETRM investment Support modernisation initiatives by helping clients evolve Endur operating models, processes and platform capabilities Contribute to transformation programmes that enable more data-driven and efficient trading operations Qualifications Your Skills and Experience Significant hands on experience working with Openlink Endur in Energy Trading & Commodities environments with at least 10+ years of experience, preferably with Endur V16 or higher Deep understanding of Endur operational workflows and production environments. Hands on experience in configuration with deal modelling, C-motion, reference data, risk valuation, invoicing, settlements, and reporting within Endur. Experience supporting, enhancing or optimising Endur platforms within complex trading organisations Strong understanding of end-to-end business processes across Front, Middle, and Backoffice with experience in at least one asset class e.g. Crude Oil, Refined products, Power, Natural Gas, LNG Experience within Crude and Refined Products environments preferred, with Gas and Power experience also valued Deep understanding of the derivatives & physical deal lifecycle, including futures, options, physical forwards, transit, storage, pipeline and cargo operations. Experience working closely with business users and technology teams to identify and resolve operational challenges Proven ability to operate as a client facing consultant and trusted advisor Experience contributing directly to platform enhancement, operational improvement or transformation initiatives Experience managing production support teams and providing excellent client/user support Strong communication, stakeholder management and workshop facilitation skills Ability to bridge discussions between business stakeholders, operations teams and technology delivery teams Set Yourself Apart With Experience supporting large-scale Endur transformation or modernisation initiatives Experience working across multiple Energy Trading operating functions Exposure to Endur implementation or enhancement programmes in addition to operational environments Strong understanding of how Endur integrates into wider Energy Trading operating landscapes Exposure to AI enabled trading environments, data led operating models or next generation ETRM capabilities Previous experience in an Endur production support role is advantageous Additional Information An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits package. Flexibility to support work life balance. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance. As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Company Description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.
# SAP Solution ArchitectBirmingham, London, Manchester, Telford, Worthing, LiverpoolApply for this job Permanent Experienced Professionals Architecture ID 475277-en\_GB About the job you're considering Capgemini is strengthening its SAP architecture capability to support major transformation programmes across the UK Public Sector. In this role, you will play a pivotal part in shaping and delivering enterprise-scale SAP solutions that underpin critical government services and national programmes.We are looking for SAP Solution Architects with deep SAP platform expertise and strong delivery leadership experience. You will operate across the full solution lifecycle - from early shaping and design, through build and deployment, to live service - ensuring that solutions are robust, secure and aligned to both client outcomes and SAP best practice.Our SAP architects act as trusted technical leaders, working closely with clients, delivery teams and partners to design solutions that balance functional fit, technical integrity and long-term sustainability. You will help clients modernise complex ERP landscapes, including SAP S/4HANA transformations, integrations with wider enterprise ecosystems and adoption of modern SAP capabilities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role As an SAP Solution Architect, you will take accountability for the end-to-end solution design and provide architectural leadership throughout delivery.Key responsibilities include:Supporting early lifecycle activities, including solution shaping, estimates and commercial proposalsProducing end-to-end SAP solution architectures covering functional design, technical architecture, integration, data and security (for both brownfield and greenfield solutions)Leading the design of SAP-based solutions across S/4HANA, ECC and associated SAP platforms and servicesAdvising clients on SAP best practices, deployment options and target architectures aligned to their business strategyConfidently presenting complex solutions and architectures, easily translating content for a broad stakeholder groupOwning architecture decisions and ensuring adherence to agreed architecture governance, design standards and delivery controlsWorking closely with delivery managers, functional leads and technical teams to safely deliver solutions into live operationManaging dependencies across SAP modules, non-SAP systems and third-party products in complex enterprise landscapesBuilding strong, trusted-advisor relationships with client stakeholders through clarity, credibility and constructive challengeEngaging with SAP and other partners/vendors to ensure solutions remain aligned with customer strategy, product roadmaps and best practiceOwning technical risk, issue management and resolution within your solution scope and beyondActively contributing to Capgemini's SAP and Architecture communities, sharing knowledge and developing practice capability Your skills and experience EssentialYou will bring strong SAP architecture experience and credibility in front of senior stakeholders and the ability to lead delivery in complex, regulated environments.Able to achieve UK Government Security Check (SC) clearance.We are looking for demonstrable experience in:Designing and delivering SAP solutions at enterprise scale, ideally within Public Sector or similarly complex organisationsSAP S/4HANA (PCE or On-Premise) architectures, including brownfield, greenfield, or hybrid transformation approachesStrong understanding of SAP functional domains (e.g. Finance, Contract Accounting, PSCD/Utilities), with the ability to design cross-functional solutionsSAP technical architecture, including landscape design, security, identity management, data management, networks, environments, transport strategy and non-functional requirementsIntegration of SAP with wider enterprise ecosystems using SAP Integration Suite, APIs, middleware, or event-driven approachesData considerations within SAP programmes, including migration, data quality and cutover planningModern delivery approaches such as Agile, DevOps, CI/CD and structured test and release managementDelivery across on premise, cloud and hybrid SAP environments including SAP RISE awareness/experienceLeading and setting direction for multi-disciplinary delivery teams and managing technical deliverablesStrong communication and stakeholder management skills, particularly when explaining complex architectural decisionsConfident decision-making, issue management and prioritisation aligned to delivery constraints and long-term client strategyResilience and adaptability in fast-moving programmes with changing prioritiesCalm, measured and collaborative in high-intensity situations where critical problem-solving is required (e.g. P1 incidents)Strong commercial awareness including building proposals and delivering to both time-and-materials and fixed-price contractsDesirableThe following experience would be advantageous:Experience working with SAP RISE, SAP BTP, or cloud-hosted SAP environmentsExposure to SAP security and authorisation design, including role concepts and compliance considerationsExperience contributing to large-scale SAP bids, proposals, or solution shaping activitiesUnderstanding of how extension or emerging capabilities (e.g. automation, analytics, or AI-enabled services) complement SAP solutionsExperience operating within formal design authorities or governance boardsPersonal AttributesWe are looking for architects who combine technical authority with strong interpersonal skills and a delivery mindset.You are likely to be:A confident technical leader who takes ownership and accountability for outcomesComfortable challenging assumptions and influencing decisions with evidence, empathy and pragmatismClient-focused, with a strong desire to deliver solutions that genuinely improve outcomesCollaborative and inclusive, able to work effectively across functional, technical and commercial teamsCalm under pressure, with the resilience to manage risk and complexityCurious and motivated to stay current with SAP's evolving roadmap and delivery approaches We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearence To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
22/07/2026
Full time
# SAP Solution ArchitectBirmingham, London, Manchester, Telford, Worthing, LiverpoolApply for this job Permanent Experienced Professionals Architecture ID 475277-en\_GB About the job you're considering Capgemini is strengthening its SAP architecture capability to support major transformation programmes across the UK Public Sector. In this role, you will play a pivotal part in shaping and delivering enterprise-scale SAP solutions that underpin critical government services and national programmes.We are looking for SAP Solution Architects with deep SAP platform expertise and strong delivery leadership experience. You will operate across the full solution lifecycle - from early shaping and design, through build and deployment, to live service - ensuring that solutions are robust, secure and aligned to both client outcomes and SAP best practice.Our SAP architects act as trusted technical leaders, working closely with clients, delivery teams and partners to design solutions that balance functional fit, technical integrity and long-term sustainability. You will help clients modernise complex ERP landscapes, including SAP S/4HANA transformations, integrations with wider enterprise ecosystems and adoption of modern SAP capabilities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role As an SAP Solution Architect, you will take accountability for the end-to-end solution design and provide architectural leadership throughout delivery.Key responsibilities include:Supporting early lifecycle activities, including solution shaping, estimates and commercial proposalsProducing end-to-end SAP solution architectures covering functional design, technical architecture, integration, data and security (for both brownfield and greenfield solutions)Leading the design of SAP-based solutions across S/4HANA, ECC and associated SAP platforms and servicesAdvising clients on SAP best practices, deployment options and target architectures aligned to their business strategyConfidently presenting complex solutions and architectures, easily translating content for a broad stakeholder groupOwning architecture decisions and ensuring adherence to agreed architecture governance, design standards and delivery controlsWorking closely with delivery managers, functional leads and technical teams to safely deliver solutions into live operationManaging dependencies across SAP modules, non-SAP systems and third-party products in complex enterprise landscapesBuilding strong, trusted-advisor relationships with client stakeholders through clarity, credibility and constructive challengeEngaging with SAP and other partners/vendors to ensure solutions remain aligned with customer strategy, product roadmaps and best practiceOwning technical risk, issue management and resolution within your solution scope and beyondActively contributing to Capgemini's SAP and Architecture communities, sharing knowledge and developing practice capability Your skills and experience EssentialYou will bring strong SAP architecture experience and credibility in front of senior stakeholders and the ability to lead delivery in complex, regulated environments.Able to achieve UK Government Security Check (SC) clearance.We are looking for demonstrable experience in:Designing and delivering SAP solutions at enterprise scale, ideally within Public Sector or similarly complex organisationsSAP S/4HANA (PCE or On-Premise) architectures, including brownfield, greenfield, or hybrid transformation approachesStrong understanding of SAP functional domains (e.g. Finance, Contract Accounting, PSCD/Utilities), with the ability to design cross-functional solutionsSAP technical architecture, including landscape design, security, identity management, data management, networks, environments, transport strategy and non-functional requirementsIntegration of SAP with wider enterprise ecosystems using SAP Integration Suite, APIs, middleware, or event-driven approachesData considerations within SAP programmes, including migration, data quality and cutover planningModern delivery approaches such as Agile, DevOps, CI/CD and structured test and release managementDelivery across on premise, cloud and hybrid SAP environments including SAP RISE awareness/experienceLeading and setting direction for multi-disciplinary delivery teams and managing technical deliverablesStrong communication and stakeholder management skills, particularly when explaining complex architectural decisionsConfident decision-making, issue management and prioritisation aligned to delivery constraints and long-term client strategyResilience and adaptability in fast-moving programmes with changing prioritiesCalm, measured and collaborative in high-intensity situations where critical problem-solving is required (e.g. P1 incidents)Strong commercial awareness including building proposals and delivering to both time-and-materials and fixed-price contractsDesirableThe following experience would be advantageous:Experience working with SAP RISE, SAP BTP, or cloud-hosted SAP environmentsExposure to SAP security and authorisation design, including role concepts and compliance considerationsExperience contributing to large-scale SAP bids, proposals, or solution shaping activitiesUnderstanding of how extension or emerging capabilities (e.g. automation, analytics, or AI-enabled services) complement SAP solutionsExperience operating within formal design authorities or governance boardsPersonal AttributesWe are looking for architects who combine technical authority with strong interpersonal skills and a delivery mindset.You are likely to be:A confident technical leader who takes ownership and accountability for outcomesComfortable challenging assumptions and influencing decisions with evidence, empathy and pragmatismClient-focused, with a strong desire to deliver solutions that genuinely improve outcomesCollaborative and inclusive, able to work effectively across functional, technical and commercial teamsCalm under pressure, with the resilience to manage risk and complexityCurious and motivated to stay current with SAP's evolving roadmap and delivery approaches We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearence To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real - what does it mean for you? We realise a Total Reward package should be more than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more. Why you should consider Capgemini Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
Cybersecurity Engineer, Enterprise ServicesApplyremote type: Hybridlocations: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Cybersecurity Engineer, Enterprise Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Operational Schedule : Participation in a rotating on-call roster, requiring occasional paid weekend and holiday shifts (averaging once per month). Thales Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy becomes smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Our partners and customers are interested in optimizing their incident response, security analysis and improved user experience with the Imperva platform and product suites. As a Cybersecurity Engineer , you will be on the front lines providing world-class support as an Enterprise Services Engineer. You will help organizations understand Imperva's various product platforms, such as Application Security and Data Security. Your mission is to help customers improve their security postures and seamlessly migrate existing pipelines and workloads to Imperva. You will act as a premier problem solver, identifying complex challenges and advocating innovative solutions on behalf of the customer. Key Areas of Responsibility Technical Management & Optimization Product Administration : Maintain the core Imperva product stack on behalf of enterprise customers, managing tasks from custom rule creation to comprehensive event analysis. Policy Tuning : Optimize and fine-tune security and audit rules across deployed Imperva solutions to minimize false positives and maximize threat detection. Deployment & Setup : Lead the technical configuration, physical or cloud installation, and baseline setup of Imperva platforms for new and existing accounts. Health Monitoring : Conduct periodic system health checks and structured service reviews to ensure peak operational performance and platform stability. Incident Response & Support Escalation Threat Mitigation : Perform rapid incident response and detailed root-cause analysis during active security events. Advanced Troubleshooting : Serve as the resident subject matter expert in diagnosing and resolving complex, deep-tier technical issues within Imperva ecosystems. Case Champion : Accelerate time-to-resolution for critical support tickets, driving internal visibility onto deployment friction and customer pain points. Global Collaboration : Partner with cross-functional teams including customers, partners, account managers, and global engineering teams. Relationship & Account Consulting Strategic Advisory : Build long-term technical relationships with enterprise stakeholders, assisting them with infrastructure design, roadmap planning, and deployment consulting. Environment Assessment : Evaluate customer technical environments and security architectures to align product delivery with organizational requirements. Customer Success : Support a diverse portfolio of active and onboarding customers, ensuring seamless retention and continuous platform adoption. Leadership & Business Operations Team Leadership : Provide day-to-day oversight, technical leadership, and operational supervision for the EMEA Enterprise Services engineering team. Talent Development : Train, mentor, and coach junior and mid-level engineers to elevate collective technical capability across the department. Operational Excellence : Assist management with tracking departmental KPIs, executing net-new strategic initiatives, and scaling the Enterprise Services program. Commercial Alignment : Collaborate directly with Sales, Renewals, and Customer Success Management (CSM) teams to drive Enterprise Services adoption and support the active sales cycle. Requirements Education : Bachelor's degree in Information Systems, Computer Science, Telecommunications, or a related technology field. Core Experience : Minimum of 4 years in application or network security within a technical, customer-facing role. Specialized Expertise : At least 2 years of experience in Data Security. Networking Protocols : Deep understanding of TCP, HTTP/S, SSL, DNS, Reverse Proxies, and Firewalls. Operating Systems : Practical expertise with Linux-based operating systems and system administration. Scripting Skills : Automation expertise in common scripting languages including Bash and Python. Application Security : Solid knowledge of the OWASP Top Ten Web Application and API vulnerabilities. Database & Query : Proficiency in SQL and MongoDB, covering databases like MSSQL, Oracle, and MySQL. Infrastructure Architecture : Experience analyzing complex deployments across both on-premises and cloud infrastructures. Soft Skills : Advanced interpersonal, communication, analytical, critical thinking, and technical writing skills. Availability : Flexibility to participate in a scheduled, rotating on-call shift roster. Additional Preferred Experience Technical Communication : Ability to articulate complex security concepts clearly to both technical and non-technical stakeholders. Cloud Architecture : Familiarity with major public cloud platforms, with a strong preference for AWS (Azure and GCP are a plus). Pattern Matching : Practical knowledge and ability to parse data by constructing and interpreting regular expressions (Regex). Applicants must have a valid work permit in the UK. Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
19/07/2026
Full time
Cybersecurity Engineer, Enterprise ServicesApplyremote type: Hybridlocations: BELFAST ARNOTT HOUSEtime type: Full timeposted on: Posted Todayjob requisition id: RLocation: BELFAST ARNOTT HOUSE, United KingdomThales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Cybersecurity Engineer, Enterprise Services Base location: Belfast, Northern Ireland (Hybrid) Special Position Requirements Operational Schedule : Participation in a rotating on-call roster, requiring occasional paid weekend and holiday shifts (averaging once per month). Thales Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy becomes smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Our partners and customers are interested in optimizing their incident response, security analysis and improved user experience with the Imperva platform and product suites. As a Cybersecurity Engineer , you will be on the front lines providing world-class support as an Enterprise Services Engineer. You will help organizations understand Imperva's various product platforms, such as Application Security and Data Security. Your mission is to help customers improve their security postures and seamlessly migrate existing pipelines and workloads to Imperva. You will act as a premier problem solver, identifying complex challenges and advocating innovative solutions on behalf of the customer. Key Areas of Responsibility Technical Management & Optimization Product Administration : Maintain the core Imperva product stack on behalf of enterprise customers, managing tasks from custom rule creation to comprehensive event analysis. Policy Tuning : Optimize and fine-tune security and audit rules across deployed Imperva solutions to minimize false positives and maximize threat detection. Deployment & Setup : Lead the technical configuration, physical or cloud installation, and baseline setup of Imperva platforms for new and existing accounts. Health Monitoring : Conduct periodic system health checks and structured service reviews to ensure peak operational performance and platform stability. Incident Response & Support Escalation Threat Mitigation : Perform rapid incident response and detailed root-cause analysis during active security events. Advanced Troubleshooting : Serve as the resident subject matter expert in diagnosing and resolving complex, deep-tier technical issues within Imperva ecosystems. Case Champion : Accelerate time-to-resolution for critical support tickets, driving internal visibility onto deployment friction and customer pain points. Global Collaboration : Partner with cross-functional teams including customers, partners, account managers, and global engineering teams. Relationship & Account Consulting Strategic Advisory : Build long-term technical relationships with enterprise stakeholders, assisting them with infrastructure design, roadmap planning, and deployment consulting. Environment Assessment : Evaluate customer technical environments and security architectures to align product delivery with organizational requirements. Customer Success : Support a diverse portfolio of active and onboarding customers, ensuring seamless retention and continuous platform adoption. Leadership & Business Operations Team Leadership : Provide day-to-day oversight, technical leadership, and operational supervision for the EMEA Enterprise Services engineering team. Talent Development : Train, mentor, and coach junior and mid-level engineers to elevate collective technical capability across the department. Operational Excellence : Assist management with tracking departmental KPIs, executing net-new strategic initiatives, and scaling the Enterprise Services program. Commercial Alignment : Collaborate directly with Sales, Renewals, and Customer Success Management (CSM) teams to drive Enterprise Services adoption and support the active sales cycle. Requirements Education : Bachelor's degree in Information Systems, Computer Science, Telecommunications, or a related technology field. Core Experience : Minimum of 4 years in application or network security within a technical, customer-facing role. Specialized Expertise : At least 2 years of experience in Data Security. Networking Protocols : Deep understanding of TCP, HTTP/S, SSL, DNS, Reverse Proxies, and Firewalls. Operating Systems : Practical expertise with Linux-based operating systems and system administration. Scripting Skills : Automation expertise in common scripting languages including Bash and Python. Application Security : Solid knowledge of the OWASP Top Ten Web Application and API vulnerabilities. Database & Query : Proficiency in SQL and MongoDB, covering databases like MSSQL, Oracle, and MySQL. Infrastructure Architecture : Experience analyzing complex deployments across both on-premises and cloud infrastructures. Soft Skills : Advanced interpersonal, communication, analytical, critical thinking, and technical writing skills. Availability : Flexibility to participate in a scheduled, rotating on-call shift roster. Additional Preferred Experience Technical Communication : Ability to articulate complex security concepts clearly to both technical and non-technical stakeholders. Cloud Architecture : Familiarity with major public cloud platforms, with a strong preference for AWS (Azure and GCP are a plus). Pattern Matching : Practical knowledge and ability to parse data by constructing and interpreting regular expressions (Regex). Applicants must have a valid work permit in the UK. Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here.If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here.Join Thales in the UK - Innovate with us and shape the future!
This is an exciting opportunity for a Business Resilience Business Analyst to join a world-leading Energy Trading & Commodities company as part of their Cyber Resilience Programme. Location: London, Waterloo (Hybrid - minimum 3 days per week in office). Start Date: ASAP. Role Purpose The Business Resilience Business Analyst is responsible for supporting the transition of the Cyber Resilience Programme from project delivery into sustainable Business As Usual (BAU) operations across Trading & Supply. The role acts as the central custodian for resilience artefacts, playbooks, manual workarounds, testing schedules, resilience documentation and governance, ensuring that outputs delivered through the programme are operationalised, maintained and continuously improved within the broader T&S Business Resilience Framework. Working across all Lines of Business, Functions, IDT teams and the CRISP programme, the role ensures that resilience capabilities developed during the programme can be effectively run, maintained, tested and governed beyond programme closure. Key Accountabilities Business Resilience Framework Integration Support the incorporation of Cyber Resilience Programme outputs into the wider T&S Business Resilience Framework. Define and establish sustainable ownership models for resilience artefacts and capabilities. Ensure programme deliverables are transitioned into BAU governance, processes and operating models. Support the development of enduring resilience standards, processes and controls. Maintain alignment between CRP outputs, CRISP requirements and existing Business Resilience frameworks. Run & Maintain Model Development Lead the development of the long term Run & Maintain approach for cyber resilience capabilities across T&S. Establish governance, review cycles and ownership models for resilience artefacts. Define ongoing maintenance requirements for: Cyber Playbooks MVC Documentation Manual Workarounds Critical Role Lists Recovery Documentation Testing and Exercising Plans Ensure resilience documentation remains current, tested and fit for purpose. Work with business owners to embed accountability for ongoing maintenance activities. Playbook & Resilience Artefact Governance Serve as the central focal point for management, review, publication and communication of Cyber Playbooks across T&S. Maintain version control, approval workflows and document repositories. Coordinate regular reviews and updates. Ensure consistency of resilience documentation across all LOBs. Monitor compliance with agreed review and approval cycles. Testing & Exercising Management Own and maintain the Cyber Resilience Testing and Exercising Schedule. Coordinate exercises across T&S business units and functions. Track findings, recommendations and remediation actions. Ensure testing activities are aligned with Business Resilience Framework requirements. Support readiness assessments and maturity reporting. MVC & Manual Workaround Management Manage workflows associated with maintaining Minimum Viable Company (MVC) documentation. Coordinate annual reviews and updates of manual workaround procedures. Monitor documentation completeness, quality and ownership. Support businesses in maintaining resilience artefacts as part of BAU operations. Track outstanding actions required to maintain resilience readiness. Business Analysis & Continuous Improvement Analyse resilience processes and identify improvement opportunities. Support development of resilience metrics, KPIs and reporting. Facilitate workshops and stakeholder engagement sessions. Gather and document resilience requirements arising from business, regulatory or programme changes. Support continuous improvement of resilience capabilities and governance processes. Stakeholder Management Work closely with: Programme Manager Cyber Resilience Lead Business Resilience Manager Business Resilience SMEs Change & Engage Lead LOB Focals IDT Teams Experience Required Essential 5+ years Business Analyst or Business Resilience experience. Experience in Business Continuity, Operational Resilience, Disaster Recovery or Cyber Resilience programmes. Experience transitioning project deliverables into BAU operating models. Strong governance and documentation management capabilities. Experience facilitating workshops with senior business stakeholders. Strong analytical, communication and stakeholder management skills. Proficient in Microsoft 365 collaboration and reporting tools. Desirable Experience within Energy Trading, Commodities or Financial Services environments. Knowledge of Business Continuity Management, Operational Resilience or Cyber Recovery frameworks. Experience coordinating resilience exercises and testing programmes. Familiarity with CRISP, MVC or cyber incident response planning.
19/07/2026
Full time
This is an exciting opportunity for a Business Resilience Business Analyst to join a world-leading Energy Trading & Commodities company as part of their Cyber Resilience Programme. Location: London, Waterloo (Hybrid - minimum 3 days per week in office). Start Date: ASAP. Role Purpose The Business Resilience Business Analyst is responsible for supporting the transition of the Cyber Resilience Programme from project delivery into sustainable Business As Usual (BAU) operations across Trading & Supply. The role acts as the central custodian for resilience artefacts, playbooks, manual workarounds, testing schedules, resilience documentation and governance, ensuring that outputs delivered through the programme are operationalised, maintained and continuously improved within the broader T&S Business Resilience Framework. Working across all Lines of Business, Functions, IDT teams and the CRISP programme, the role ensures that resilience capabilities developed during the programme can be effectively run, maintained, tested and governed beyond programme closure. Key Accountabilities Business Resilience Framework Integration Support the incorporation of Cyber Resilience Programme outputs into the wider T&S Business Resilience Framework. Define and establish sustainable ownership models for resilience artefacts and capabilities. Ensure programme deliverables are transitioned into BAU governance, processes and operating models. Support the development of enduring resilience standards, processes and controls. Maintain alignment between CRP outputs, CRISP requirements and existing Business Resilience frameworks. Run & Maintain Model Development Lead the development of the long term Run & Maintain approach for cyber resilience capabilities across T&S. Establish governance, review cycles and ownership models for resilience artefacts. Define ongoing maintenance requirements for: Cyber Playbooks MVC Documentation Manual Workarounds Critical Role Lists Recovery Documentation Testing and Exercising Plans Ensure resilience documentation remains current, tested and fit for purpose. Work with business owners to embed accountability for ongoing maintenance activities. Playbook & Resilience Artefact Governance Serve as the central focal point for management, review, publication and communication of Cyber Playbooks across T&S. Maintain version control, approval workflows and document repositories. Coordinate regular reviews and updates. Ensure consistency of resilience documentation across all LOBs. Monitor compliance with agreed review and approval cycles. Testing & Exercising Management Own and maintain the Cyber Resilience Testing and Exercising Schedule. Coordinate exercises across T&S business units and functions. Track findings, recommendations and remediation actions. Ensure testing activities are aligned with Business Resilience Framework requirements. Support readiness assessments and maturity reporting. MVC & Manual Workaround Management Manage workflows associated with maintaining Minimum Viable Company (MVC) documentation. Coordinate annual reviews and updates of manual workaround procedures. Monitor documentation completeness, quality and ownership. Support businesses in maintaining resilience artefacts as part of BAU operations. Track outstanding actions required to maintain resilience readiness. Business Analysis & Continuous Improvement Analyse resilience processes and identify improvement opportunities. Support development of resilience metrics, KPIs and reporting. Facilitate workshops and stakeholder engagement sessions. Gather and document resilience requirements arising from business, regulatory or programme changes. Support continuous improvement of resilience capabilities and governance processes. Stakeholder Management Work closely with: Programme Manager Cyber Resilience Lead Business Resilience Manager Business Resilience SMEs Change & Engage Lead LOB Focals IDT Teams Experience Required Essential 5+ years Business Analyst or Business Resilience experience. Experience in Business Continuity, Operational Resilience, Disaster Recovery or Cyber Resilience programmes. Experience transitioning project deliverables into BAU operating models. Strong governance and documentation management capabilities. Experience facilitating workshops with senior business stakeholders. Strong analytical, communication and stakeholder management skills. Proficient in Microsoft 365 collaboration and reporting tools. Desirable Experience within Energy Trading, Commodities or Financial Services environments. Knowledge of Business Continuity Management, Operational Resilience or Cyber Recovery frameworks. Experience coordinating resilience exercises and testing programmes. Familiarity with CRISP, MVC or cyber incident response planning.
Data Centre Technical Manager - East London / Docklands OTE c£95,000 - Made up of Salary, annual performance bonus + Car Allowance + Mgmt Benefits Our Client is a global leader in integrated facilities management and engineering services. The Opportunity: We are seeking an experienced Data Centre Technical Manager to join our growing team in East London / Docklands area. This is a key position within our technical operations function, responsible for ensuring the efficient and reliable operation of critical and non critical engineering systems across a major data centre campus. As a Technical Manager, you will demonstrate strong technical leadership, a proactive approach to risk management, and a passion for fostering excellence across engineering teams. Key Responsibilities Lead, develop, and mentor the site engineering team in all aspects of critical maintenance and operations. Ensure continuous operation of all business critical systems and plant with 100% availability. Manage planned and reactive maintenance delivery-balancing cost efficiency with high performance. Act as a focal point for technical leadership, providing expert guidance to engineers and site management. Support and maintain compliance with all health & safety procedures and statutory regulations. Audit and maintain technical documentation such as switching schedules, SOPs, and risk assessments. Plan and manage statutory compliance maintenance; ensure all records are accurate and auditable. Lead incident management, conduct root cause analysis, and produce technical reports.Drive a positive culture of safety, reliability, and professional development. Support the creation and delivery of site specific training programs and authorisation levels (HV/LV/Confined Space). Provide technical sign off for new recruits and develop engineers to meet high technical standards. Participate in technical audits and act as part of the escalation team for out of hours issues. About You Qualified Electrician (Apprenticeship, HND, or City & Guilds) with 18th Edition Electrical Regulations certification. Proven experience managing critical environments or data centres. Strong understanding of UPS systems, standby power, and critical HVAC/cooling systems. Excellent communication, leadership, and decision making skills. Confident managing safety compliance, permits to work, and risk assessments. Operational knowledge of Health & Safety management systems (IOSH or equivalent certification). Experience in managing budgets and maintenance delivery. Desirable: Understanding of water hygiene (L8), BMS and HVAC systems, and system integration and handover experience. Must be an HV Authorised Person (HVAP) with demonstrable experience enabling appointment at Senior Authorised Person (SAP) level. Why Join Us Be part of a truly global facilities and engineering organisation setting the standard for operational excellence. Work in a high performance technical environment supporting mission critical infrastructure. Access to ongoing training, authorisation, and development programs to advance your engineering career. Collaborate within a strong, supportive team culture focused on safety, reliability, and innovation. Mark Evans
17/07/2026
Full time
Data Centre Technical Manager - East London / Docklands OTE c£95,000 - Made up of Salary, annual performance bonus + Car Allowance + Mgmt Benefits Our Client is a global leader in integrated facilities management and engineering services. The Opportunity: We are seeking an experienced Data Centre Technical Manager to join our growing team in East London / Docklands area. This is a key position within our technical operations function, responsible for ensuring the efficient and reliable operation of critical and non critical engineering systems across a major data centre campus. As a Technical Manager, you will demonstrate strong technical leadership, a proactive approach to risk management, and a passion for fostering excellence across engineering teams. Key Responsibilities Lead, develop, and mentor the site engineering team in all aspects of critical maintenance and operations. Ensure continuous operation of all business critical systems and plant with 100% availability. Manage planned and reactive maintenance delivery-balancing cost efficiency with high performance. Act as a focal point for technical leadership, providing expert guidance to engineers and site management. Support and maintain compliance with all health & safety procedures and statutory regulations. Audit and maintain technical documentation such as switching schedules, SOPs, and risk assessments. Plan and manage statutory compliance maintenance; ensure all records are accurate and auditable. Lead incident management, conduct root cause analysis, and produce technical reports.Drive a positive culture of safety, reliability, and professional development. Support the creation and delivery of site specific training programs and authorisation levels (HV/LV/Confined Space). Provide technical sign off for new recruits and develop engineers to meet high technical standards. Participate in technical audits and act as part of the escalation team for out of hours issues. About You Qualified Electrician (Apprenticeship, HND, or City & Guilds) with 18th Edition Electrical Regulations certification. Proven experience managing critical environments or data centres. Strong understanding of UPS systems, standby power, and critical HVAC/cooling systems. Excellent communication, leadership, and decision making skills. Confident managing safety compliance, permits to work, and risk assessments. Operational knowledge of Health & Safety management systems (IOSH or equivalent certification). Experience in managing budgets and maintenance delivery. Desirable: Understanding of water hygiene (L8), BMS and HVAC systems, and system integration and handover experience. Must be an HV Authorised Person (HVAP) with demonstrable experience enabling appointment at Senior Authorised Person (SAP) level. Why Join Us Be part of a truly global facilities and engineering organisation setting the standard for operational excellence. Work in a high performance technical environment supporting mission critical infrastructure. Access to ongoing training, authorisation, and development programs to advance your engineering career. Collaborate within a strong, supportive team culture focused on safety, reliability, and innovation. Mark Evans
I am currently looking for a Systems Engineer for a contract role in Cheltenham. Please note: suitable candidates must have current, transferable eDV Clearance. This role will also require 3-4 days onsite in Cheltenham. Job title: System Engineer Pay: £840 per day Inside IR35 Location: Cheltenham, 3-4 days a week on site required Start Date: ASAP End date: 12 months + Hours per week: 37.5 Qualification required for this role: SFIA 4-5 Clearance: Suitable candidates must have current, transferable eDV Clearance. Job Description As a System Engineer, you ll play a key role in delivering complex, high-impact solutions across multidisciplinary teams, supporting projects that matter from nationally significant programmes to cutting-edge digital and systems-led transformations. You ll work in a collaborative, inclusive environment where your expertise helps shape resilient, secure and future-ready systems, while being supported to grow your career in a business committed to engineering a better future for our planet and its people. Key Responsibilities System Design & Delivery Design and engineer system solutions that meet functional, non-functional, and operational requirements Produce and maintain system designs, technical documentation, and interface definitions Support system build, configuration, integration, testing, and deployment activities Integration & Assurance Integrate components across infrastructure, applications, networks, and services Ensure systems meet security, resilience, and compliance standards Identify and manage technical risks, issues, and dependencies Operations & Support Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts clearly to technical and non-technical audiences Essential Skills & Experience Experience working as a System Engineer or in a similar technical role Strong understanding of system lifecycle delivery (requirements through to operations) Experience of system integration in complex or multi-technology environments Proven ability to troubleshoot and resolve technical issues Clear written and verbal communication skills Desirable Skills & Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant technical or professional certifications (desirable) Working Style Analytical, structured, and detail-oriented Collaborative, delivery-focused, and proactive Comfortable balancing engineering quality with delivery pace
14/07/2026
Contractor
I am currently looking for a Systems Engineer for a contract role in Cheltenham. Please note: suitable candidates must have current, transferable eDV Clearance. This role will also require 3-4 days onsite in Cheltenham. Job title: System Engineer Pay: £840 per day Inside IR35 Location: Cheltenham, 3-4 days a week on site required Start Date: ASAP End date: 12 months + Hours per week: 37.5 Qualification required for this role: SFIA 4-5 Clearance: Suitable candidates must have current, transferable eDV Clearance. Job Description As a System Engineer, you ll play a key role in delivering complex, high-impact solutions across multidisciplinary teams, supporting projects that matter from nationally significant programmes to cutting-edge digital and systems-led transformations. You ll work in a collaborative, inclusive environment where your expertise helps shape resilient, secure and future-ready systems, while being supported to grow your career in a business committed to engineering a better future for our planet and its people. Key Responsibilities System Design & Delivery Design and engineer system solutions that meet functional, non-functional, and operational requirements Produce and maintain system designs, technical documentation, and interface definitions Support system build, configuration, integration, testing, and deployment activities Integration & Assurance Integrate components across infrastructure, applications, networks, and services Ensure systems meet security, resilience, and compliance standards Identify and manage technical risks, issues, and dependencies Operations & Support Support systems through transition to service and live operation Diagnose and resolve system issues and performance problems Provide technical input to change, incident, and problem management Stakeholder & Team Working Translate business needs into clear technical requirements Work collaboratively with architects, developers, delivery managers, and suppliers Communicate technical concepts clearly to technical and non-technical audiences Essential Skills & Experience Experience working as a System Engineer or in a similar technical role Strong understanding of system lifecycle delivery (requirements through to operations) Experience of system integration in complex or multi-technology environments Proven ability to troubleshoot and resolve technical issues Clear written and verbal communication skills Desirable Skills & Experience Experience in cloud, hybrid, or distributed systems Exposure to secure, regulated, or mission-critical environments Familiarity with systems engineering, enterprise architecture, or service management frameworks Experience working in Agile, DevOps, or iterative delivery models Qualifications Degree (or equivalent experience) in Engineering, Computer Science, or a related discipline Relevant technical or professional certifications (desirable) Working Style Analytical, structured, and detail-oriented Collaborative, delivery-focused, and proactive Comfortable balancing engineering quality with delivery pace
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Production Engineering Manager Join a collaborative team delivering innovative IT and OT solutions within a dynamic manufacturing environment. In this role, you will work closely with cross-functional stakeholders to understand requirements and design, develop, and support applications across the full lifecycle, from specification through to deployment and ongoing improvement. You will build strong relationships with internal customers while applying your expertise in C#, databases, and web technologies to deliver efficient, high-quality solutions. We are looking for a proactive, organised, and detail-focused individual who is comfortable working in a small team and taking ownership of their work. You will also collaborate with infrastructure colleagues and provide occasional support cover, offering an opportunity to broaden your technical experience.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Lead end-to-end application delivery, from requirements gathering and specification through to development, testing, deployment, and documentationTranslate user issues into clear, actionable problem statements and drive timely, effective resolutionsTroubleshoot and resolve day-to-day factory system issues independently, ensuring minimal disruptionPrioritise and escalate critical incidents appropriately, maintaining operational continuityManage your workload proactively while contributing effectively within a small, collaborative teamDeliver a high standard of customer service, building trust and strong relationships with internal usersEnsure compliance with IT policies, standards, and relevant internal and external regulationsExecute tasks in line with defined processes and RACI responsibilities, maintaining consistency and qualityAlign local solutions with wider business and IT strategies to support overall organisational goalsProvide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibilityWork model: onsite from our Stonehouse location Qualifications for the RoleStrong experience in C# and .NET development, including Webforms, WinForms, WPF, and web servicesHands-on experience with IIS, including setup, configuration, and supportSolid knowledge of SQL Server, including database design and writing stored proceduresProficiency in web technologies such as HTML, CSS, and frameworks like AngularDegree-level education with a proactive approach to problem solving and continuous learningExperience with Microsoft Reporting Services, XML, or label printing technologies such as ZPL - desirableExposure to SAP integrations, including BAPI or RFC interfaces - desirableFamiliarity with Microsoft tools such as Power BI or PowerApps - desirableUnderstanding of IT service management frameworks such as ITIL 4 - desirableAwareness of Industry 4.0 concepts and digital manufacturing environments - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
14/07/2026
Full time
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Production Engineering Manager Join a collaborative team delivering innovative IT and OT solutions within a dynamic manufacturing environment. In this role, you will work closely with cross-functional stakeholders to understand requirements and design, develop, and support applications across the full lifecycle, from specification through to deployment and ongoing improvement. You will build strong relationships with internal customers while applying your expertise in C#, databases, and web technologies to deliver efficient, high-quality solutions. We are looking for a proactive, organised, and detail-focused individual who is comfortable working in a small team and taking ownership of their work. You will also collaborate with infrastructure colleagues and provide occasional support cover, offering an opportunity to broaden your technical experience.Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.What's in it for you?We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.Your Role and ResponsibilitiesIn this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.Lead end-to-end application delivery, from requirements gathering and specification through to development, testing, deployment, and documentationTranslate user issues into clear, actionable problem statements and drive timely, effective resolutionsTroubleshoot and resolve day-to-day factory system issues independently, ensuring minimal disruptionPrioritise and escalate critical incidents appropriately, maintaining operational continuityManage your workload proactively while contributing effectively within a small, collaborative teamDeliver a high standard of customer service, building trust and strong relationships with internal usersEnsure compliance with IT policies, standards, and relevant internal and external regulationsExecute tasks in line with defined processes and RACI responsibilities, maintaining consistency and qualityAlign local solutions with wider business and IT strategies to support overall organisational goalsProvide guidance and support to colleagues by sharing knowledge and monitoring task progress without formal line management responsibilityWork model: onsite from our Stonehouse location Qualifications for the RoleStrong experience in C# and .NET development, including Webforms, WinForms, WPF, and web servicesHands-on experience with IIS, including setup, configuration, and supportSolid knowledge of SQL Server, including database design and writing stored proceduresProficiency in web technologies such as HTML, CSS, and frameworks like AngularDegree-level education with a proactive approach to problem solving and continuous learningExperience with Microsoft Reporting Services, XML, or label printing technologies such as ZPL - desirableExposure to SAP integrations, including BAPI or RFC interfaces - desirableFamiliarity with Microsoft tools such as Power BI or PowerApps - desirableUnderstanding of IT service management frameworks such as ITIL 4 - desirableAwareness of Industry 4.0 concepts and digital manufacturing environments - desirableBenefitsABB offers a full range of benefits to help you thrive at work and beyond.Competitive salary25 days annual leave plus bank holidaysCompetitive contributory pension schemeLife assuranceFlexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)Internal mobility opportunities, mentorships & access to projects globallyEmployee Assistance ProgrammeGenerous employee referral schemeFor the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices.More about usThe Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.Run What Runs the World. a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit to learn more about the impact of our solutions across the globe.
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
07/07/2026
Full time
" Senior IT Support Analyst Salary: £32,000 - £37,000 depending on experience. Hours: 37.5 hours per week - Monday to Friday, 08:00-16:30. Location: Hybrid - Coventry office base preferred; nationwide applications welcome. Start Date: ASAP. At Macfarlane Packaging, we protect what matters - our people, customers and the environment. With over 75 years of expertise, we offer a stable, supportive workplace where you can build a long term career. Role Overview This is an exciting opportunity for an experienced IT support professional to join a forward thinking IT team at a pivotal point in how we deliver and evolve our helpdesk function. We are investing in AI tooling - including Freshservice Freddy AI and Microsoft Copilot - to enhance first contact resolution, automate triage, and free our analysts to focus on complex problem solving and user experience. This role sits at the centre of that transition: you will be both a skilled technical responder and a key contributor to building a smarter, more efficient support service. You will operate with a high degree of autonomy, acting as the de facto lead across the helpdesk queue, and will work closely with the IT Manager to develop and continuously improve our AI augmented support model. Helpdesk Operations Own the day to day management of the Freshservice helpdesk queue, ensuring tickets are triaged, prioritised, and resolved in line with SLAs Provide 2nd line technical support across the Microsoft 365 stack (Entra ID, Intune, Exchange Online, SharePoint, Teams) and core business applications Act as the first point of escalation for the helpdesk team, providing technical guidance and quality oversight Maintain and improve the Freshservice knowledge base, ensuring articles are accurate, current, and structured for AI consumption Core working hours are Monday to Friday, 08 30 (37.5 hours per week). Out of hours availability is not a routine requirement of this role; however, the postholder may occasionally be contacted outside these hours in the event of a critical IT incident such as a significant cybersecurity threat or major service outage AI & Automation Champion the use of Freshservice Freddy AI, including auto triage, auto categorisation, and automated response workflows Work with the IT Manager to identify and implement automation opportunities that reduce manual ticket handling Monitor AI deflection rates and first contact resolution metrics, making data driven recommendations for improvement Leverage Microsoft Copilot and Claude Enterprise for drafting technical responses, summarising incident trends, and knowledge base creation User Experience & Communication Ensure all users receive timely, clear, and professional communication throughout their ticket lifecycle Identify recurring issues and proactively communicate workarounds or solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain and improve standard operating procedures and runbooks Personal Specification 3+ years' experience in an IT support or service desk role, including 2nd line technical work Strong working knowledge of Microsoft 365 - particularly Entra ID, Intune, Exchange Online, and Teams Experience with an ITSM platform (Freshservice, ServiceNow, Zendesk, Jira Service Management, or similar) Confident communicator with the ability to explain technical issues clearly to non technical users Self motivated with the ability to manage a busy queue independently and prioritise effectively A genuine interest in AI tooling and how it can improve IT service delivery Full UK Driving Licence (occasional travel to UK sites is required) Desirable Hands on experience with Freshservice and/or Freddy AI Familiarity with Microsoft Copilot, Copilot Studio, or similar AI productivity tools Experience using NinjaOne, Microsoft Intune, or other RMM/MDM platforms Microsoft certifications (e.g. MS 900, MD 102, MS 102) or equivalent practical experience ITIL Foundation certification or working knowledge of ITIL service management principles Familiarity with cybersecurity practices relevant to end user computing (e.g. MFA, endpoint protection, phishing awareness) Exposure to IT project work - system rollouts, site integrations, or technology migrations Experience in a multi site or distributed business environment Employee Benefits £32,000 - £37,000 per annum, depending on experience Hybrid / flexible working arrangements Pension scheme 25 days holiday plus bank holidays Access to Group employee benefits and discount schemes Structured professional development and support for relevant certifications Exposure to a modern Microsoft 365 centric environment with real investment in AI tooling Equal Opportunities Macfarlane Packaging is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of all backgrounds. "
