A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
02/04/2026
Full time
A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
Our client a public sector body are looking for a Security Cleared Principal Administrator (Salesforce) to join on an initial 3 month contract with a likelihood of extending. This role is needing active Security Clearance. A principal application operations engineer owns the application strategy and leads, on implementation, support, resourcing, learning and development for their team. You will lead the Salesforce administration team, ensuring robust solution design, effective delivery, platform optimisation, and operational performance across the organisation's Salesforce environment. This role is accountable for maintaining stability, quality, and continuous improvement of complex enterprise Salesforce solutions. Responsibilities include ownership of administration strategy, adherence to best practices, and oversight of systems integrator performance to guarantee that Salesforce services deliver consistent, resilient, and high-quality outcomes for both Ofgem and its users. Close collaboration with implementation partners is essential in aligning strategic objectives and operational execution. Key Outputs and Deliverables Stable, high-quality Salesforce operational services, ensuring resilience, performance, and reliability across all environments. Compliant release processes, supported by assurance frameworks, documentation standards, and governance controls for every Salesforce deployment. Operational performance reporting and continuous improvement plans, providing visibility, metrics, and strategic insights for service optimisation. Accurate asset records and configuration inventories for all Salesforce environments, enabling traceability, auditability, and effective change management. Third-party supplier performance management, including service-level compliance, contractual obligations, and quality assurance across delivery partnerships Essential: Deep operational expertise in managing complex Salesforce environments. Proven leadership in application operations or platform engineering. Demonstrable experience managing suppliers and technical risk. Demonstrable experience managing a Salesforce Administration team. Holds or can obtain the following certifications or equivalent within 6 months: Salesforce Certified App Builder, and Salesforce Certified Advanced Administrator If this sounds like you and you are available apply now or email me on (see below)
02/04/2026
Contractor
Our client a public sector body are looking for a Security Cleared Principal Administrator (Salesforce) to join on an initial 3 month contract with a likelihood of extending. This role is needing active Security Clearance. A principal application operations engineer owns the application strategy and leads, on implementation, support, resourcing, learning and development for their team. You will lead the Salesforce administration team, ensuring robust solution design, effective delivery, platform optimisation, and operational performance across the organisation's Salesforce environment. This role is accountable for maintaining stability, quality, and continuous improvement of complex enterprise Salesforce solutions. Responsibilities include ownership of administration strategy, adherence to best practices, and oversight of systems integrator performance to guarantee that Salesforce services deliver consistent, resilient, and high-quality outcomes for both Ofgem and its users. Close collaboration with implementation partners is essential in aligning strategic objectives and operational execution. Key Outputs and Deliverables Stable, high-quality Salesforce operational services, ensuring resilience, performance, and reliability across all environments. Compliant release processes, supported by assurance frameworks, documentation standards, and governance controls for every Salesforce deployment. Operational performance reporting and continuous improvement plans, providing visibility, metrics, and strategic insights for service optimisation. Accurate asset records and configuration inventories for all Salesforce environments, enabling traceability, auditability, and effective change management. Third-party supplier performance management, including service-level compliance, contractual obligations, and quality assurance across delivery partnerships Essential: Deep operational expertise in managing complex Salesforce environments. Proven leadership in application operations or platform engineering. Demonstrable experience managing suppliers and technical risk. Demonstrable experience managing a Salesforce Administration team. Holds or can obtain the following certifications or equivalent within 6 months: Salesforce Certified App Builder, and Salesforce Certified Advanced Administrator If this sounds like you and you are available apply now or email me on (see below)
The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation. Client Details About us: CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). Our values: We expect and support all CCW colleagues to embody and celebrate CCW's values through P ositive Energy, R espect for all, I nnovative spirit, D elivery of our promises and being E ngaged as one (PRIDE). Description Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure. Develop and implement IT strategies aligned with organisational goals. Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies. Ensure the organisation's IT systems are secure, robust, and scalable. Lead and mentor a skilled IT team, fostering a culture of professional growth. Collaborate with stakeholders to identify and implement technology solutions that meet business needs. Monitor and evaluate emerging technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. We welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, or from a military service background. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. Job Offer Competitive salary ranging from 55,000 to 68,000 per annum. A permanent position based in Birmingham with opportunities for career growth. Comprehensive benefits package to support your well-being. The chance to make a meaningful impact within the public sector. A collaborative work environment that values innovation and excellence. Interested candidates need to provide an expression on interest: Your expression of interest should include why you are interested, what you would bring to the role and how you align to our values. Please provide details of how your skills and experience reflect the essential criteria. This should be no more than 500 words. If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.
02/04/2026
Full time
The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation. Client Details About us: CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). Our values: We expect and support all CCW colleagues to embody and celebrate CCW's values through P ositive Energy, R espect for all, I nnovative spirit, D elivery of our promises and being E ngaged as one (PRIDE). Description Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure. Develop and implement IT strategies aligned with organisational goals. Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies. Ensure the organisation's IT systems are secure, robust, and scalable. Lead and mentor a skilled IT team, fostering a culture of professional growth. Collaborate with stakeholders to identify and implement technology solutions that meet business needs. Monitor and evaluate emerging technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. We welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, or from a military service background. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. Job Offer Competitive salary ranging from 55,000 to 68,000 per annum. A permanent position based in Birmingham with opportunities for career growth. Comprehensive benefits package to support your well-being. The chance to make a meaningful impact within the public sector. A collaborative work environment that values innovation and excellence. Interested candidates need to provide an expression on interest: Your expression of interest should include why you are interested, what you would bring to the role and how you align to our values. Please provide details of how your skills and experience reflect the essential criteria. This should be no more than 500 words. If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.
The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation. Client Details About us: CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). Our values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE). Description Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure. Develop and implement IT strategies aligned with organisational goals. Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies. Ensure the organisation's IT systems are secure, robust, and scalable. Lead and mentor a skilled IT team, fostering a culture of professional growth. Collaborate with stakeholders to identify and implement technology solutions that meet business needs. Monitor and evaluate emerging technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. Job Offer Competitive salary ranging from £55,000 to £68,000 per annum. A permanent position based in Birmingham with opportunities for career growth. Comprehensive benefits package to support your well-being. The chance to make a meaningful impact within the public sector. A collaborative work environment that values innovation and excellence. If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.
02/04/2026
Full time
The Head of IT will lead and manage the technology department, ensuring the delivery of effective IT services and infrastructure. This role requires a strong understanding operations and the ability to drive strategic IT initiatives in a Birmingham-based organisation. Client Details About us: CCW is the passionate, independent voice representing water consumers in England & Wales. We support thousands of people each year, providing free advice and helping people to resolve their complaints with their water company in an easy, caring way. We champion everyone's needs and interests, completing and showcasing research that influences water companies, government, and regulators to make change happen. We are a government Arm's Length Body sponsored by the Department of Environment, Food and Rural Affairs (Defra). Our values: We expect and support all CCW colleagues to embody and celebrate CCW's values through Positive Energy, Respect for all, Innovative spirit, Delivery of our promises and being Engaged as one (PRIDE). Description Oversee the IT department, ensuring smooth delivery of all technology services and infrastructure. Develop and implement IT strategies aligned with organisational goals. Manage IT budgets, ensuring cost-effective solutions and compliance with financial policies. Ensure the organisation's IT systems are secure, robust, and scalable. Lead and mentor a skilled IT team, fostering a culture of professional growth. Collaborate with stakeholders to identify and implement technology solutions that meet business needs. Monitor and evaluate emerging technologies to enhance operational efficiency. Ensure adherence to public sector regulations and data protection standards. Profile Essential Criteria Professional management qualification or equivalent experience. ITIL Foundation V4/5. Project Management experience. Supplier management experience. Extensive experience in the Microsoft technology stack (Intune, Defender, Exchange, Entra ID, and M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. Be prepared to work flexibly which may mean occasional evening/weekend work and travel. Desirable Criteria ITIL Managing Professional v4. MS-102: Microsoft 365 Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. Job Offer Competitive salary ranging from £55,000 to £68,000 per annum. A permanent position based in Birmingham with opportunities for career growth. Comprehensive benefits package to support your well-being. The chance to make a meaningful impact within the public sector. A collaborative work environment that values innovation and excellence. If you are ready to take the next step in your career as a Head of IT, apply today to join this Birmingham-based public sector organisation.
A well-established organisation in Glasgow is looking for a SQL Database Administrator to join the IT team (fully on-site). This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential . This role comes with a salary of up to 52,000 + benefits and is based full-time on-site in Glasgow (5 days per week) . If this sounds interesting, please apply or contact Matt MacAlpine . Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
31/03/2026
Full time
A well-established organisation in Glasgow is looking for a SQL Database Administrator to join the IT team (fully on-site). This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential . This role comes with a salary of up to 52,000 + benefits and is based full-time on-site in Glasgow (5 days per week) . If this sounds interesting, please apply or contact Matt MacAlpine . Cathcart Technology is acting as an Employment Agency in relation to this vacancy.
A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
31/03/2026
Full time
A well-established tech-for-good organisation in Glasgow is looking for a SQL Database Administrator to join the IT team. This is a fully onsite position. This is an exciting opportunity to play a key role in managing and optimising the organisation's SQL database environments, ensuring data is secure, reliable and accessible to support business-critical systems and reporting. What You'll Be Doing: You'll be at the heart of the organisation's data infrastructure, acting as the go-to expert for managing and maintaining the company's SQL estate. From monitoring performance and troubleshooting database issues to supporting system integrations and data transfers, you'll take ownership of keeping databases running smoothly and efficiently. You'll collaborate closely with colleagues across the IT function including the BI team, developers and infrastructure specialists, helping to ensure data is accurate, available and performing optimally across the organisation. A big part of the role will involve supporting reporting and analytics initiatives by working with BI analysts and developers to ensure data is structured and accessible for business intelligence tools. You'll also be responsible for implementing and maintaining backup, recovery and disaster recovery strategies, as well as carrying out performance tuning and query optimisation where required. Alongside the hands-on technical work, you'll maintain documentation, ensure data security best practices are followed and contribute to continuous improvements across the organisation's data platforms. This is a varied and technical role where you'll have the opportunity to work across both production and non-production environments while supporting a range of internal stakeholders. You'll ideally have most of the following: You'll be an experienced and detail-oriented database professional who enjoys solving complex problems and ensuring systems operate reliably. You'll be comfortable working in a fast-paced environment, collaborating with both technical and non-technical colleagues while managing multiple priorities. Strong experience administering Microsoft SQL Server environments Experience with performance tuning, query optimisation and database monitoring Experience implementing and maintaining backup, recovery and disaster recovery solutions Experience supporting BI and reporting solutions (e.g. Power BI) Experience with Azure-based database environments Strong troubleshooting, communication and organisational skills Experience working with technologies such as ODBC, OpenQuery, MySQL, MSSQL or Salesforce data would be beneficial but is not essential .
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
02/10/2025
Full time
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
02/10/2025
Full time
Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
28/08/2025
Full time
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
ERP Database Administrator DBA Abingdon Hybrid £50,000pa plus benefits: Our client has been at the forefront of technical innovation for over 50 years and are one of the world s most innovative manufacturers. Due to growth, they are looking to recruit an ERP Database Administrator who will manage and maintain the ERP databases using Microsoft SQL Server, ensuring system availability, performance, backups, and security. On a daily basis the ERP Database Administrator will support and troubleshoot integrated modules in the ERP system, modules including Doc-Trak, Shop-Trak, Bartender, and Salesforce. Maintain ETL processes and scheduled data exchanges between the ERP and integrated systems via APIs, SQL jobs, or middleware tools. You will manage users access, role permissions, and audit controls across ERP and integrated systems. The successful ERP Database Administrator will need the following qualification, experience and skills: 3+ years of experience as a DBA or ERP Systems Administrator. Strong proficiency in Microsoft SQL Server (2016 or newer) and T-SQL scripting. Experience supporting Doc-Trak, Shop-Trak, and Bartender in a manufacturing environment. Experience with Mongoose customization framework and REST/SOAP APIs Demonstrated experience managing or supporting Salesforce CRM data integration. Ability to build and troubleshoot SQL-based and API-based data flows. Familiarity with manufacturing business processes, ERP-CRM order lifecycle, and reporting needs Our client is offering a hybrid working arrangement with 3 days in their offices and 2 days from home. There is flexible start and finish times so you can plan your day around your preferred hours. This company offers amazing benefits, a competitive starting salary, structured career development opportunities, and a good work-life balance, our client offers 25 days annual leave, half-days on Fridays, private healthcare, a share incentive plan, a defined contribution Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements. For more information on the client, their products, tech stack, career development, benefits etc, please send MARS a copy of your CV or drop Lee Cherrill a linkedin connection request or contact him through the MARS Recruitment website. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
26/08/2025
Full time
ERP Database Administrator DBA Abingdon Hybrid £50,000pa plus benefits: Our client has been at the forefront of technical innovation for over 50 years and are one of the world s most innovative manufacturers. Due to growth, they are looking to recruit an ERP Database Administrator who will manage and maintain the ERP databases using Microsoft SQL Server, ensuring system availability, performance, backups, and security. On a daily basis the ERP Database Administrator will support and troubleshoot integrated modules in the ERP system, modules including Doc-Trak, Shop-Trak, Bartender, and Salesforce. Maintain ETL processes and scheduled data exchanges between the ERP and integrated systems via APIs, SQL jobs, or middleware tools. You will manage users access, role permissions, and audit controls across ERP and integrated systems. The successful ERP Database Administrator will need the following qualification, experience and skills: 3+ years of experience as a DBA or ERP Systems Administrator. Strong proficiency in Microsoft SQL Server (2016 or newer) and T-SQL scripting. Experience supporting Doc-Trak, Shop-Trak, and Bartender in a manufacturing environment. Experience with Mongoose customization framework and REST/SOAP APIs Demonstrated experience managing or supporting Salesforce CRM data integration. Ability to build and troubleshoot SQL-based and API-based data flows. Familiarity with manufacturing business processes, ERP-CRM order lifecycle, and reporting needs Our client is offering a hybrid working arrangement with 3 days in their offices and 2 days from home. There is flexible start and finish times so you can plan your day around your preferred hours. This company offers amazing benefits, a competitive starting salary, structured career development opportunities, and a good work-life balance, our client offers 25 days annual leave, half-days on Fridays, private healthcare, a share incentive plan, a defined contribution Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements. For more information on the client, their products, tech stack, career development, benefits etc, please send MARS a copy of your CV or drop Lee Cherrill a linkedin connection request or contact him through the MARS Recruitment website. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Your new company
Hays Technology are currently recruiting for an ICT Systems Administrator/Applications Support Analyst on a 12 months FTC basis. The post will work in a busy Systems Team to support, maintain, and administer core business applications. This role requires a self-motivated individual with technical skills to ensure the smooth running of the organisation's business applications, focusing on data integrity, system availability, and incident/problem resolution. The ideal candidate will have system administration experience and the ability to engage with both technical and non-technical audiences effectively.
Your new role
You will undertake system administration of the large organisations ICT Systems, perform system updates and patching activities, and provide second/third line support for a wide range of business applications. Your responsibilities will include developing, testing, supporting, and monitoring system interfaces and integrations, providing management information and statistical data, and setting up and training staff in the use of computer systems. Additionally, you will ensure the accuracy of the data and standards are adhered to and undertake development work for Salesforce CRM and associated technology.
What you'll need to succeed
A general understanding of public sector ICT Systems and applications is essential.
Relevant experience in updating and managing a CRM system.
Broad experience and basic understanding of IT, including applications, databases, hosting, and networks.
Awareness of cyber and data security principles and their application in CBC business applications.
Experience in developing/coding/scripting for system administration and data maintenance tasks.
Data management best practices and tools/techniques to enhance and maintain data quality and completeness in applications.
Relevant experience liaising with internal departments and external partners.
Experience working in a public sector environment would be highly advantageous.
Experience of Salesforce or other CRM systems would be beneficial.
What you'll get in return
This exciting position is paying between £34,000 and £37,000 negotiable on experience and offers an excellent work-life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new company
Hays Technology are currently recruiting for an ICT Systems Administrator/Applications Support Analyst on a 12 months FTC basis. The post will work in a busy Systems Team to support, maintain, and administer core business applications. This role requires a self-motivated individual with technical skills to ensure the smooth running of the organisation's business applications, focusing on data integrity, system availability, and incident/problem resolution. The ideal candidate will have system administration experience and the ability to engage with both technical and non-technical audiences effectively.
Your new role
You will undertake system administration of the large organisations ICT Systems, perform system updates and patching activities, and provide second/third line support for a wide range of business applications. Your responsibilities will include developing, testing, supporting, and monitoring system interfaces and integrations, providing management information and statistical data, and setting up and training staff in the use of computer systems. Additionally, you will ensure the accuracy of the data and standards are adhered to and undertake development work for Salesforce CRM and associated technology.
What you'll need to succeed
A general understanding of public sector ICT Systems and applications is essential.
Relevant experience in updating and managing a CRM system.
Broad experience and basic understanding of IT, including applications, databases, hosting, and networks.
Awareness of cyber and data security principles and their application in CBC business applications.
Experience in developing/coding/scripting for system administration and data maintenance tasks.
Data management best practices and tools/techniques to enhance and maintain data quality and completeness in applications.
Relevant experience liaising with internal departments and external partners.
Experience working in a public sector environment would be highly advantageous.
Experience of Salesforce or other CRM systems would be beneficial.
What you'll get in return
This exciting position is paying between £34,000 and £37,000 negotiable on experience and offers an excellent work-life balance including: generous annual leave, hybrid working, a public sector employer contribution pension scheme, flexibility, training, and development opportunities.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Job Title: Project Co-Ordinator & Systems Administrator
Location: Bond Street.
Job Type: Full Time
Job Description: We are looking for a Project Coordinator & Systems Administrator to join our Data and Technology team, which is responsible for developing, maintaining, and improving our data infrastructure, platforms, and products.
As a Project Coordinator & Systems Administrator you will be responsible for supporting the team, coordinating requirements from stakeholders, and implementing system workflows. A highly proficient Project Co-Ordinator & Systems Administrator will come into the team at a time of exciting change, with the chance to really impact the future of our business through owning delivery and co-ordination of projects, resource management and stakeholder management. The individual will be involved with reviewing and documenting business requirements, building solutions and implementation, as well as co-ordinating resources for on-going client support, training and improvements.
Key Responsibilities:
Coordinate and monitor project progress and highlight issues that arise
Work with the Project Manager to eliminate blockers
Assist the Project Manager in assigning team tasks and schedule management
Administrative support for Group Director of Data & Technology
Help maintain project documentation, plans, and reports
Manage team expenses and upload invoices
Diary and time management across all team members
Prepare and distribute agenda and presentations for meetings and events.
Meeting minutes and note taking for internal and external stakeholders
Take note of any action points relevant to the team and ensure they have been completed
Oversee and first responder for the support management system used both internally and for 3rd party clients
Liaise with the other teams across the business
Liaise and communicate with stakeholders and third parties clearly, concisely and professionally
Oversee Company Intranet administration- SharePoint
Support the team with troubleshooting technical system issues
Maintain training documentation for system use.
Document and user system configurations, policies, and procedures i.e. Staff onboarding and offboarding, uploading documents on intranet etc
Identify that all the necessary information is in the support tickets before escalating issues and request further information if necessary
Solve common user errors
Establish a core understanding of internal systems & processes (including HubSpot, Airtable, Microsoft)
Understand pain points from clients, looking at ways of improving and implementing.
Essential Skills & Qualifications:
Self-motivated, enthusiastic and disciplined with ability to set and meet goals.
Ability to challenge and be challenged.
High level of attention to detail.
Experience in working in an environment that is dynamic and fast paced.
Can demonstrate the ability to build excellent relationships with all areas of the business, including senior management.
Good organisational skills, able to work to deadlines, including multitasking, time-management and being efficient
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills.
Proficient in Microsoft Excel, PowerPoint
A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
Proven work experience as a Project Coordinator or similar role
Experience in system support, monitoring & troubleshooting
Strong client-facing and teamwork skills
Strong understanding of IT systems and the ability to troubleshoot and resolve common technical issues.
The ability to think outside of the immediate task and constantly look at ways of improving processes
Desirable:
Experience in working Agile.
Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
Experience with property management software MRI Qube, Yardi or similar
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
01/06/2025
Job Title: Project Co-Ordinator & Systems Administrator
Location: Bond Street.
Job Type: Full Time
Job Description: We are looking for a Project Coordinator & Systems Administrator to join our Data and Technology team, which is responsible for developing, maintaining, and improving our data infrastructure, platforms, and products.
As a Project Coordinator & Systems Administrator you will be responsible for supporting the team, coordinating requirements from stakeholders, and implementing system workflows. A highly proficient Project Co-Ordinator & Systems Administrator will come into the team at a time of exciting change, with the chance to really impact the future of our business through owning delivery and co-ordination of projects, resource management and stakeholder management. The individual will be involved with reviewing and documenting business requirements, building solutions and implementation, as well as co-ordinating resources for on-going client support, training and improvements.
Key Responsibilities:
Coordinate and monitor project progress and highlight issues that arise
Work with the Project Manager to eliminate blockers
Assist the Project Manager in assigning team tasks and schedule management
Administrative support for Group Director of Data & Technology
Help maintain project documentation, plans, and reports
Manage team expenses and upload invoices
Diary and time management across all team members
Prepare and distribute agenda and presentations for meetings and events.
Meeting minutes and note taking for internal and external stakeholders
Take note of any action points relevant to the team and ensure they have been completed
Oversee and first responder for the support management system used both internally and for 3rd party clients
Liaise with the other teams across the business
Liaise and communicate with stakeholders and third parties clearly, concisely and professionally
Oversee Company Intranet administration- SharePoint
Support the team with troubleshooting technical system issues
Maintain training documentation for system use.
Document and user system configurations, policies, and procedures i.e. Staff onboarding and offboarding, uploading documents on intranet etc
Identify that all the necessary information is in the support tickets before escalating issues and request further information if necessary
Solve common user errors
Establish a core understanding of internal systems & processes (including HubSpot, Airtable, Microsoft)
Understand pain points from clients, looking at ways of improving and implementing.
Essential Skills & Qualifications:
Self-motivated, enthusiastic and disciplined with ability to set and meet goals.
Ability to challenge and be challenged.
High level of attention to detail.
Experience in working in an environment that is dynamic and fast paced.
Can demonstrate the ability to build excellent relationships with all areas of the business, including senior management.
Good organisational skills, able to work to deadlines, including multitasking, time-management and being efficient
Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents and good presentation skills.
Proficient in Microsoft Excel, PowerPoint
A keen desire to provide innovative solutions and enjoys empowering the organisation as a whole
Proven work experience as a Project Coordinator or similar role
Experience in system support, monitoring & troubleshooting
Strong client-facing and teamwork skills
Strong understanding of IT systems and the ability to troubleshoot and resolve common technical issues.
The ability to think outside of the immediate task and constantly look at ways of improving processes
Desirable:
Experience in working Agile.
Experience with enterprise CRM solutions like Salesforce/HubSpot or similar
Experience with business intelligence and reporting tools like Tableau, PowerBI or similar
Experience with property management software MRI Qube, Yardi or similar
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
14/10/2024
Full time
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.
The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.
The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.
The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Fixed-term (two years in the first instance but with scope to extend)
Closing date for applications
Midday (12pm), Wednesday 23 October 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday 20 November 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
As Senior Salesforce Administrator you will be responsible for the delivery of new work packages for Anna Freud’s Salesforce platform. Working within the IT Department you will be key in making Salesforce the central system with the integrations necessary for it to interact with the other organisation’s systems.
We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. This is a unique opportunity for a highly qualified individual to apply their skills to technology for good. The role will provide opportunity for development as the successful applicant is likely to be working on bespoke developments both on Salesforce and incorporating existing software integrations.
The post-holder is expected to deliver new features and to assist in supporting the developments already in place. The role will develop high quality automations and ensure that best practices are adopted and maintained.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Closing date for applications
Midday (12pm), Tuesday 27 August 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held between 4 and 6 September 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
29/07/2024
Full time
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ .
We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
As Senior Salesforce Administrator you will be responsible for the delivery of new work packages for Anna Freud’s Salesforce platform. Working within the IT Department you will be key in making Salesforce the central system with the integrations necessary for it to interact with the other organisation’s systems.
We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. This is a unique opportunity for a highly qualified individual to apply their skills to technology for good. The role will provide opportunity for development as the successful applicant is likely to be working on bespoke developments both on Salesforce and incorporating existing software integrations.
The post-holder is expected to deliver new features and to assist in supporting the developments already in place. The role will develop high quality automations and ensure that best practices are adopted and maintained.
Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
Permanent
Closing date for applications
Midday (12pm), Tuesday 27 August 2024.
Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.
Notification of interview
Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held between 4 and 6 September 2024.
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
We are seeking a certified Salesforce Administrator to work alongside a team of Developers and Administrators in either Bristol or York. You will get to work directly with our users gathering requirements and to design, build and deliver Salesforce solutions. You will provide support for the planning, design and strategic direction of the Corporate CRM systems. What will you be responsible for: Responsible for training users of Salesforce. Directly accountable for maintaining & developing the individual "CRM apps" To reduce exposure to risk by maintaining appropriate Documentation & following Change Control processes Enforce DPA & GDPR regulations to ensuring design meets these expectations Make effective solution design decisions, with guidance from Salesforce Developer & Product Owner What will you bring: Experienced (Certified) Salesforce Administrator Experienced through the development lifecycle; from gathering requirements to delivery Experienced influencer and negotiator with highly proficient communication & facilitation skills Solid working knowledge of Salesforce products & features Experience with Pardot, Quip & Experience Cloud advantageous What will you get for this role? Salary range £40,000 - £50,000 depending on location and experience Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Working at Aviva We are inclusive - we want applications from people with diverse backgrounds. Excited, but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Nicola Janneh a call on or send an email to .
24/09/2022
Full time
We are seeking a certified Salesforce Administrator to work alongside a team of Developers and Administrators in either Bristol or York. You will get to work directly with our users gathering requirements and to design, build and deliver Salesforce solutions. You will provide support for the planning, design and strategic direction of the Corporate CRM systems. What will you be responsible for: Responsible for training users of Salesforce. Directly accountable for maintaining & developing the individual "CRM apps" To reduce exposure to risk by maintaining appropriate Documentation & following Change Control processes Enforce DPA & GDPR regulations to ensuring design meets these expectations Make effective solution design decisions, with guidance from Salesforce Developer & Product Owner What will you bring: Experienced (Certified) Salesforce Administrator Experienced through the development lifecycle; from gathering requirements to delivery Experienced influencer and negotiator with highly proficient communication & facilitation skills Solid working knowledge of Salesforce products & features Experience with Pardot, Quip & Experience Cloud advantageous What will you get for this role? Salary range £40,000 - £50,000 depending on location and experience Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Working at Aviva We are inclusive - we want applications from people with diverse backgrounds. Excited, but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Nicola Janneh a call on or send an email to .
The Team The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. This is a new role, created in recognition of the organisation's commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward. Role Purpose To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration. You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support - ensuring an embedded refreshed Salesforce estate. Knowledge, Skills and Experience Experience in project delivery and managing projects across multi-site organisations, both larger multi-year projects as well as smaller quick start projects (E). Experience in, and a good understanding of, both the front-end and back-end of the Salesforce estate including Nonprofit products (E). Experience in managing Salesforce configuration, integration, and implementation projects - proven knowledge of the Salesforce development lifecycle, process and workflow capabilities, apps and best practice design and practices (E). A passionate advocate and champion for Salesforce and the power of CRM systems to help us achieve our goals, working alongside and developing knowledgeable teams (E). Experience of managing data migration and parallel running phases in technical projects (E). Knowledgeable in Salesforce system testing and business acceptance (E). Experience with data collection, cleansing, loading tools/apps and processes (E). Experience with journey mapping, data, process, and workflow mapping (E). Demonstrates understanding of, and responding to, different viewpoints and taking a crossorganisational perspective - with the ability to motivate, collaborate with, and support diverse teams (E). Excellent communication skills. Ability to interact with both IT and non-IT staff at all levels and manage third-party partners and suppliers (E). Capable of producing technical documents, proposals, reports, guides, project plans, etc. (E). Proven experience of budgetary control and management, and risk and issue control and management (E). Experience of planning, monitoring, reporting, and delivering benefits and outcomes (E). Business analysis knowledge (E). Commercial awareness and ability to manage for value (E). Detailed knowledge of the Data Protection Regulations (including GDPR and PECR). (E). Experience of working in a charity or membership organisation (E). A broad understanding of digital products and services including websites and CMSs such as WordPress (D). Qualifications Degree in Business/operations management, IT/IS, Computer Science or equivalent - or able to demonstrate equivalent expertise and skills through experience (E) Salesforce Administrator Certified (D) Project management qualification (D) The successful candidate will have the above skills, experience, and attributes, together with relevant qualifications (E=essential, D=desirable):
08/01/2022
Full time
The Team The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. This is a new role, created in recognition of the organisation's commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward. Role Purpose To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration. You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support - ensuring an embedded refreshed Salesforce estate. Knowledge, Skills and Experience Experience in project delivery and managing projects across multi-site organisations, both larger multi-year projects as well as smaller quick start projects (E). Experience in, and a good understanding of, both the front-end and back-end of the Salesforce estate including Nonprofit products (E). Experience in managing Salesforce configuration, integration, and implementation projects - proven knowledge of the Salesforce development lifecycle, process and workflow capabilities, apps and best practice design and practices (E). A passionate advocate and champion for Salesforce and the power of CRM systems to help us achieve our goals, working alongside and developing knowledgeable teams (E). Experience of managing data migration and parallel running phases in technical projects (E). Knowledgeable in Salesforce system testing and business acceptance (E). Experience with data collection, cleansing, loading tools/apps and processes (E). Experience with journey mapping, data, process, and workflow mapping (E). Demonstrates understanding of, and responding to, different viewpoints and taking a crossorganisational perspective - with the ability to motivate, collaborate with, and support diverse teams (E). Excellent communication skills. Ability to interact with both IT and non-IT staff at all levels and manage third-party partners and suppliers (E). Capable of producing technical documents, proposals, reports, guides, project plans, etc. (E). Proven experience of budgetary control and management, and risk and issue control and management (E). Experience of planning, monitoring, reporting, and delivering benefits and outcomes (E). Business analysis knowledge (E). Commercial awareness and ability to manage for value (E). Detailed knowledge of the Data Protection Regulations (including GDPR and PECR). (E). Experience of working in a charity or membership organisation (E). A broad understanding of digital products and services including websites and CMSs such as WordPress (D). Qualifications Degree in Business/operations management, IT/IS, Computer Science or equivalent - or able to demonstrate equivalent expertise and skills through experience (E) Salesforce Administrator Certified (D) Project management qualification (D) The successful candidate will have the above skills, experience, and attributes, together with relevant qualifications (E=essential, D=desirable):
Bonus: 15% of base salary 25 days holiday + Bank (33 days) Pension they offer 4%/7%, 5%/8%, 6%/9%, 8/11% Life Insurance - 4 x the base salary Long Term Disability Insurance Optional Medical (premium paid by company, tax paid by employee) Dental insurance (50% paid by company, 50% paid by Employee) This role is a remote role - however, should you need to go to the office in Weybridge for an occasional meeting then you will need to be able to attend at the office. Project Co-ordinator 2years+ working experience performing a Project Co-ordination and or Project Administration role Ability to follow process but to remain flexible in achieving project objectives Excellent administration skills Good planning, organizational and prioritization skills Exposure to Financial Force and Salesforce systems would be a distinct advantage Must be self-motivated, hardworking and with a flexible can-do attitude Fluent in MS office applications, particularly Outlook, Excel & PowerPoint Ability to communicate and interact at all levels. Create and maintain project plans within internal systems. Systems to include: - o Schedule - to reserve timeslots for team members to carry out services work o Milestone tracking system - for project milestone tracking o Baselined Project Plans for 606-Revenue analysis To track all new Sales orders flowing through to the Professional Services organization to ensure that:- o The correct values have been assigned to services activities To produce regular reports from internal systems to cover:- o Utilisation levels o Project Overspend/FoC reports including explanations/justifications o Project margin analysis Customer Satisfaction Focus Effective Communication Team Working Time Management & Prioritising Organisational and administration skills Analytical skills Provide support to Project Management team around administrative duties (as required) Participate in forum meetings with other departments and employees within the business including pre-sales, sales, finance and support. Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
05/01/2022
Full time
Bonus: 15% of base salary 25 days holiday + Bank (33 days) Pension they offer 4%/7%, 5%/8%, 6%/9%, 8/11% Life Insurance - 4 x the base salary Long Term Disability Insurance Optional Medical (premium paid by company, tax paid by employee) Dental insurance (50% paid by company, 50% paid by Employee) This role is a remote role - however, should you need to go to the office in Weybridge for an occasional meeting then you will need to be able to attend at the office. Project Co-ordinator 2years+ working experience performing a Project Co-ordination and or Project Administration role Ability to follow process but to remain flexible in achieving project objectives Excellent administration skills Good planning, organizational and prioritization skills Exposure to Financial Force and Salesforce systems would be a distinct advantage Must be self-motivated, hardworking and with a flexible can-do attitude Fluent in MS office applications, particularly Outlook, Excel & PowerPoint Ability to communicate and interact at all levels. Create and maintain project plans within internal systems. Systems to include: - o Schedule - to reserve timeslots for team members to carry out services work o Milestone tracking system - for project milestone tracking o Baselined Project Plans for 606-Revenue analysis To track all new Sales orders flowing through to the Professional Services organization to ensure that:- o The correct values have been assigned to services activities To produce regular reports from internal systems to cover:- o Utilisation levels o Project Overspend/FoC reports including explanations/justifications o Project margin analysis Customer Satisfaction Focus Effective Communication Team Working Time Management & Prioritising Organisational and administration skills Analytical skills Provide support to Project Management team around administrative duties (as required) Participate in forum meetings with other departments and employees within the business including pre-sales, sales, finance and support. Should your application be successful, you will be contacted shortly. Please note: The job title shown above may be different to local job titles used in our business and issued on any contract of employment. Thank you for your interest in our role. E-Personnel Recruitment endeavours to respond to all applications, however, due to the volume of CVs received, this may not always be possible. Apply in the strictest of confidence to E-Personnel Recruitment, specialists in Permanent & Temporary Recruitment and a member of the Recruitment & Employment Confederation (REC) which is the professional body for the recruitment industry.
Salesforce Consultant/Senior Salesforce Administrator Senior Salesforce.com Admin required to join my end client in Central London. The successful candidate will be Salesforce Certified and be able to carry out basic development work also. This will be 2 days in the office and 3 days remote working. Essential skills/requirements: Proven track record as a Senior Salesforce Admin or Salesforce Consultant Salesforce Lightning experience is beneficial Salesforce Certifications are beneficial Trailhead badges will be desirable and super badges even more so Ability to carry out Business Analysis tasks Advanced dashboards and reporting skills Apex development skills is essential Strong integration experience Experience working with marketing systems such as HubSpot of Salesforce Marketing Cloud Proven track record with Salesforce CPQ To have experience managing CPQ implementations Understand product catalogues, pricing engines and how to manage products in CPQ Experience in a subscription management environment will be beneficial If you meet all of the above requirements, then please do click apply.
05/11/2021
Full time
Salesforce Consultant/Senior Salesforce Administrator Senior Salesforce.com Admin required to join my end client in Central London. The successful candidate will be Salesforce Certified and be able to carry out basic development work also. This will be 2 days in the office and 3 days remote working. Essential skills/requirements: Proven track record as a Senior Salesforce Admin or Salesforce Consultant Salesforce Lightning experience is beneficial Salesforce Certifications are beneficial Trailhead badges will be desirable and super badges even more so Ability to carry out Business Analysis tasks Advanced dashboards and reporting skills Apex development skills is essential Strong integration experience Experience working with marketing systems such as HubSpot of Salesforce Marketing Cloud Proven track record with Salesforce CPQ To have experience managing CPQ implementations Understand product catalogues, pricing engines and how to manage products in CPQ Experience in a subscription management environment will be beneficial If you meet all of the above requirements, then please do click apply.
Senior Salesforce Administrator/Business Analyst - Business Intelligence/Financial Services/Business Analysis We are currently looking for a Senior Salesforce Administrator with experience within financial services. This role is working for our client, a Leading provider of Financial Software Solutions to the IFA Wealth Management Industry. The Role With Salersforce at the centre, you will be devising solutions to ensure maximum benefit from data assets to drive reliability, improve customer service and ensure value for money. Key will be developing the use of data to drive business performance, collecting, reporting and analysing date, effectively manage data, including collection, storage and integration and ensuring that all business management, finance and performance systems meet business needs. The Person You will have strong Salesforce administration experience with a thorough understanding of SF Administration including: Syntax formulas Validation rules Creating workflows Process builders Lightning Creating roles/profiles/users/objects/fields/tabs Significant experience as a data professional, ideally from a systems or analytics background with excellent knowledge of business intelligence Proven ability to identify and respond to customer needs and build relationships at all levels Salesforce ADM201 certified The Company Our client is one of the market leaders in financial software solutions to the IFA/Advisory/Wealth Management sector, they are also one of the UK's fastest growing Fintech organisations, utilising cutting edge technologies to benefit their clients. They are strong believers in investing in their employees and passionate about the products they produce and actively encourage their employees to grow and expand their experience and skill set as much as possible and will help you every step of the way! Situated in new state of the art offices in South West London, they offer an innovative, independent working environment alongside a first class benefits package. A collaborative working environment and technology is at the heart of what they do. The teams love to explore and experiment with new tech that can improve their customer experience and tools to boost the development and testing process. Please note your CV will not be submitted for this or any other role without your prior approval. Crown Heath Associates Limited acts as both an Employment Agency and Employment Business. Senior Salesforce Administrator/Business Analyst - Business Intelligence/Financial Services/Business Analysis
10/09/2021
Full time
Senior Salesforce Administrator/Business Analyst - Business Intelligence/Financial Services/Business Analysis We are currently looking for a Senior Salesforce Administrator with experience within financial services. This role is working for our client, a Leading provider of Financial Software Solutions to the IFA Wealth Management Industry. The Role With Salersforce at the centre, you will be devising solutions to ensure maximum benefit from data assets to drive reliability, improve customer service and ensure value for money. Key will be developing the use of data to drive business performance, collecting, reporting and analysing date, effectively manage data, including collection, storage and integration and ensuring that all business management, finance and performance systems meet business needs. The Person You will have strong Salesforce administration experience with a thorough understanding of SF Administration including: Syntax formulas Validation rules Creating workflows Process builders Lightning Creating roles/profiles/users/objects/fields/tabs Significant experience as a data professional, ideally from a systems or analytics background with excellent knowledge of business intelligence Proven ability to identify and respond to customer needs and build relationships at all levels Salesforce ADM201 certified The Company Our client is one of the market leaders in financial software solutions to the IFA/Advisory/Wealth Management sector, they are also one of the UK's fastest growing Fintech organisations, utilising cutting edge technologies to benefit their clients. They are strong believers in investing in their employees and passionate about the products they produce and actively encourage their employees to grow and expand their experience and skill set as much as possible and will help you every step of the way! Situated in new state of the art offices in South West London, they offer an innovative, independent working environment alongside a first class benefits package. A collaborative working environment and technology is at the heart of what they do. The teams love to explore and experiment with new tech that can improve their customer experience and tools to boost the development and testing process. Please note your CV will not be submitted for this or any other role without your prior approval. Crown Heath Associates Limited acts as both an Employment Agency and Employment Business. Senior Salesforce Administrator/Business Analyst - Business Intelligence/Financial Services/Business Analysis
My client is a leading manufacturer of heavy materials handling equipment. An opportunity has arisen within the CRM team for a CRM Analyst.
This role will champion the architectural design of the Salesforce platform in EMEA (in alignment with the global vision) that provides a 360 degree view of a customer. Using that data, create reporting tools and dashboards within Salesforce that empower users and management.
Key accountabilities will include:
• Establishing user needs and business requirements in order to design appropriate reporting tools and dashboards in Salesforce
• Working closely with colleagues in other theatres to continuously improve processes within our global Salesforce system.
• Supporting the continued roll-out and adoption of Salesforce across internal departments, including delivering user training sessions.
• Supporting the roll-out of Salesforce to Dealer partners, via the ‘Communities’ portal.
• Acting as the primary administrator for the Salesforce platform, providing maintenance and support to users across the EMEA theatre.
• Identifying best practice and advancements in data maintenance technology, suggesting new methodologies and applications that would support improved data management for the organisation.
The ideal candidate will possess:
• Required to be Certified as a Salesforce Administrator within 12 months of taking position, if not already when hired
• 5 years’ Salesforce experience
• Degree level education ideally in a technical related discipline, with a qualification in Project Management being an advantage.
• Understanding of Customer Relationship Management systems, with a comprehensive working knowledge of Salesforce, and effective IT skills across the MS Office package including Word, Excel, PowerPoint and Outlook.
• Strong verbal and written communication skills.
• Effective analytical skills to interpret multiple sources of information.
• Excellent numeracy skills and strong attention to detail.
• Strong organisational and time management skills.
• An ability to work proactively and independently.
Other information
• This role is paying a salary of between £33k and £37,500 depending on experience
• Full benefits of Pension (including Life Insurance) and Health are offered as well as 25 days’ holiday
True Recruitment Solutions Ltd are acting as an Employment Agency in relation to this vacancy
09/09/2016
My client is a leading manufacturer of heavy materials handling equipment. An opportunity has arisen within the CRM team for a CRM Analyst.
This role will champion the architectural design of the Salesforce platform in EMEA (in alignment with the global vision) that provides a 360 degree view of a customer. Using that data, create reporting tools and dashboards within Salesforce that empower users and management.
Key accountabilities will include:
• Establishing user needs and business requirements in order to design appropriate reporting tools and dashboards in Salesforce
• Working closely with colleagues in other theatres to continuously improve processes within our global Salesforce system.
• Supporting the continued roll-out and adoption of Salesforce across internal departments, including delivering user training sessions.
• Supporting the roll-out of Salesforce to Dealer partners, via the ‘Communities’ portal.
• Acting as the primary administrator for the Salesforce platform, providing maintenance and support to users across the EMEA theatre.
• Identifying best practice and advancements in data maintenance technology, suggesting new methodologies and applications that would support improved data management for the organisation.
The ideal candidate will possess:
• Required to be Certified as a Salesforce Administrator within 12 months of taking position, if not already when hired
• 5 years’ Salesforce experience
• Degree level education ideally in a technical related discipline, with a qualification in Project Management being an advantage.
• Understanding of Customer Relationship Management systems, with a comprehensive working knowledge of Salesforce, and effective IT skills across the MS Office package including Word, Excel, PowerPoint and Outlook.
• Strong verbal and written communication skills.
• Effective analytical skills to interpret multiple sources of information.
• Excellent numeracy skills and strong attention to detail.
• Strong organisational and time management skills.
• An ability to work proactively and independently.
Other information
• This role is paying a salary of between £33k and £37,500 depending on experience
• Full benefits of Pension (including Life Insurance) and Health are offered as well as 25 days’ holiday
True Recruitment Solutions Ltd are acting as an Employment Agency in relation to this vacancy
