86 jobs found

As a Service Desk Analyst, you will also support other team members in training, reviewing technical bulletins and collaboration. You will perform a critical function within the network repair process and can ultimately impact the client's ability to meet network availability and time-to-repair commitments made to the customers. Company Profile: Our client is based in London, England and they provide high-end optical fiber networking fully managed solutions to businesses requiring fast and reliable connectivity. Their services range from network & cloud connectivity, and hosting through to systems integration and fully managed environments. You will have the opportunity to work on exciting and innovative projects and at the same time maintain a work-life balance lifestyle. If you are searching for something amazing that you can be an integral part of, this could be the perfect career move for you. Duties and Responsibilities: Customer Trouble management: Accept customer phone calls/emails for circuit troubles, isolate fault location, and notify about repair progress as required. Inquire from diverse vendors and provide regular updates to the customer on circuit status. Equipment monitoring: Check live service status and able to retrieve historical events Workload Management: Ensure all appropriate /tickets are being captured. Actively monitor open issues till remediated. Responsible for alarm response and trouble ticket assignment, resolving open trouble tickets, pursuing resolution to closure on all open tickets Technical Escalation: Responsible for supporting and escalating to next level of technical support as necessary Proactive and Preventive Maintenance: Proactively seeking and identifying potential network problems/trends and addressing these issues before becoming service affecting events Professionally manage difficult and/or emotional customer situations Respond promptly to customer needs Solicit customer feedback to continually improve service Produce reports and documentation to highlight service incidents A minimum of 2-3 years' experience being a Service Desk Analyst Bachelor's Degree or relevant experience Willing to learn about fiber optic technologies Basic networking experience Demonstrable ability to think around issues and look at the wider picture to provide solutions through a variety of problem-solving techniques Drive, self-motivation, and ability to work under own initiative Experience of working accurately and confidently with service desk tools Experience in delivering a high level of customer service. Experience in handling customer escalation and high-priority support issues Demonstrates strong analytical skills Proven ability to work efficiently in a high-pressure environment Excellent written and verbal communication skills in English to effectively collaborate with foreign counterparts Prefers someone with experience doing a networking function, someone with broad understanding IP services. Advantageous skills or nice-to-haves: CCNA and ITIL Certifications HubSpot and/or similar tools experience Salesforce experience Experience in any ticketing tools, monitoring tools and data centre

Added - 07/10/26 ServiceNow ITSM Support Specialist - Onsite working Battersea, London, UK ServiceNow Battersea , Greater London Permanent Related ServiceNow Jobs ServiceNow Engagement Manager with HRSD offboarding and APO - Remote working USA or Canada Alpharetta ServiceNow ITOM / CMDB / CSDM Architect / Practice Lead - Remote working USA or Canada ServiceNow ITOM / CMDB Technical Lead - Onsite working UK ServiceNow ITOM / CSDM / CMDB Technical Consultant - Hybrid working Milpitas, California, USA ServiceNow CSM / TSM/TPSM Lead Business Process Consultant - Telecommunications - Remote USA View all jobs in this category Our client is a leading organisation within the ServiceNow ecosystem whohas an immediate requirementfor a permanent ServiceNow ITSM Support Specialist for an onsite working role Battersea, London, UK. Applicants need to possess the following skills : ServiceNow - 5years+ ITSM ServiceNow Support - DO NOT APPLY IF YOU HAVE NOT HAD EXPERIENCE OF PROVIDING SERVICENOW SUPPORT. Excellent communication and/or consultancy skills The role will involvetechnical support, troubleshooting hardware and software issues, ITSM incident management, macOS and iOS environments, documentation, gathering business requirements,development,CSM, support and implementation. Salary - £60-65k + Benefits Platform 6 Ltd is an international leader in Cloud and Technology Talent who specialise in Data Transformation, AI and ServiceNowrecruitment within North America, Europe and the UK. We provide Salesforce, Data Transformation, AI and ServiceNowrecruitment services to a wide variety of companies from Consultancies to partners to end users on a permanent, contract and contract to hire basis, working across numerous Salesforce roles such as an Administrator, Developer, Consultant, Integration expert, Implementation specialist, Business Analyst, Project Manager, Program Manager, Tester, Architect, CRM Manager/Director, Trainer/Instructor, Sales, Marketing Automation expert, Technical Lead and many more. INDHP

Job Title: AI Technical Lead - IT Location: SPAIN / UK - Harrogate / Remote WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform, provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in Austin Texas, with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit . THE ROLE Reporting to the Senior Director, Global IT, you are the AI technical lead within the IT Team for Certinia's internal AI transformation. You will work hand-in-hand with an AI Business Analyst to identify high-impact enterprise processes and automate them using robust AI technologies. This is an execution-focused role: you will utilise existing, best-in-class AI tools to build scalable solutions that drive organisational acceleration and measurable ROI. WHAT YOU WILL DO IN THIS ROLE Lead Technical Execution: Act as the primary builder for Certinia's internal AI transformation. Turn high-level process goals into functioning, automated realities. Work Autonomously: Operate with a high degree of independence. You are responsible for taking a concept from the requirements phase through to a live, measurable result with minimal supervision. Drive Process Transformation: Execute top-down process improvements by integrating AI into enterprise-grade workflows to accelerate organisational adoption. Partner with the AI Business Analyst: Work hand-in-hand with the Analyst to validate technical feasibility and deploy solutions that meet the ROI and TTV objectives. Utilise Existing AI Technology: Hands-on configuration and deployment of established AI tools (e.g., Salesforce, Gemini, GCP, Claude, AWS) to solve immediate business challenges. Accelerate Time-to-Value (TTV): Focus on rapid implementation and scaling of solutions. Move quickly from identification to a live, production-ready state. Build Robust Automations: Ensure all AI-driven processes are backed by enterprise-grade technology, robust data pipelines, and reliable API integrations. Report on Service Health: Provide the Senior Director, Global IT with data-driven insights into the performance, health, and ROI of deployed AI services. Maximise Investment: Identify and unlock underutilised AI capabilities within the current technology stack to eliminate manual overhead and operational friction. Adopt AI Guardrails: Collaborate with the Security team to ensure all internal AI implementations remain compliant with InfoSec pillars and data privacy standards. WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE Execution Experience: 8+ years in IT or Software Engineering, with at least 3 years in a technical lead role delivering enterprise-grade process automation. AI Implementation Track Record: Proven experience utilising existing AI/ML technologies to transform business processes and mitigate LLM-specific risks (e.g., prompt injection and data leakage). Leadership Interfacing: Demonstrated experience engaging with Senior Leadership for requirements gathering and delivering high-impact technical demonstrations. Process Transformation Mindset: Deep understanding of enterprise-grade business processes and how to apply AI to accelerate ROI and shorten Time-to-Value (TTV). Framework Awareness: Familiarity with SOC 2 and ISO 27001 standards, with a focus on ensuring AI implementations align with ISO 42001 (AI Management System) readiness. Hands-on Cloud Expertise: Direct experience implementing and securing solutions within major cloud and SaaS environments, specifically AWS, GCP and Salesforce. Robust Engineering Standards: Proficient in building reliable data pipelines and API integrations that ensure AI outputs are accurate and enterprise-ready. Composure Under Pressure: Proven ability to lead technical deployments through high-pressure phases, such as rapid scale-ups or critical process migrations, with clarity. Cross-Functional Partnership: Strong ability to work in a "pod" structure with an AI Business Analyst, providing the technical "how" to meet high-level business "whats.". Technical Storytelling: Strong ability to translate technical AI constraints and successes into clear business language. Problem Solving: Proficient in analysing legacy process bottlenecks and solving them using industry-best AI practices and existing technology stacks. WHAT ELSE WOULD BE GREAT AI Tooling: Experience with AI orchestration layers. Prompt Engineering: Skill in refining LLM outputs for high-accuracy enterprise tasks. Agile Delivery: Experience in "Sprint" environments where speed and ROI are the primary measures of success.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here ambition meets action. Tech meets trust. And innovation isn,t a buzzword - it's a way of life. The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Community Practice Leaders scale technical sales expertise across the organization, enabling a unified, high-impact Go-To-Market (GTM) approach. Our Community Practice Leaders build, nurture, and grow professional networks across Informatica and key strategic partners, aligning them with priority cloud and data use cases. Operating from our London offices, this is a highly cross-functional role that requires strong local initiative, seamless collaboration across matrixed regional teams, and direct executive customer engagement to deliver expert guidance and drive measurable business results across UK /Ireland and broader European markets. At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward. We are united by a shared passion for using data to achieve the extraordinary for each other, our customers, and the world. We seek innovative, autonomous thinkers who believe in the power of data to drive meaningful change. Role and Responsibilities Advance Regional & Global CoP Goals: Drive the strategic objectives of the Informatica Community Practice (CoP) organization to support local technical sales and account teams, facilitating timely communications and community activities across regions. Support Strategic Commercial Opportunities: Accelerate complex sales pursuits by creating reusable enterprise assets, coaching field resources, and engaging directly as a trusted advisor with Dutch and European enterprise customers. Master GTM Execution: Maintain a deep understanding of GTM messaging, localized market drivers, and regional enablement strategies to enhance the impact of the CoP on overall business growth. Foster Cross-Functional Alliances: Establish and maintain robust partnerships across regional Sales, Marketing, and Product teams, ensuring regular communication and clear project accountability. Drive Platform Engagement: Oversee the development of digital enablement pages (including Seismic) and interactive community initiatives to expand active participation. Champion the CoP Mission: Promote the value proposition of the Community of Practice both internally and externally within the local tech ecosystem. Collaborate Globally: Partner with the broader Industry Advisor team and international technical sales leaders to deploy deep architectural and business-value expertise. Technology You'll Use Informatica Intelligent Data Management Cloud (IDMC): Including related services (AI/Agentforce, Data Integration, Access Management, Marketplace, Data Governance & Catalog, Master Data Management, etc.). Sales Enablement Platforms: Including Seismic, Slack, and Salesforce CRM. Modern Enterprise Tech: Enterprise SaaS, Middleware (PaaS), MuleSoft integration architecture, and IaaS technologies. Qualifications You'll Need to Be Successful Leadership Experience: 5+ years of director-level or senior strategic experience within enterprise software companies, successfully managing multiple complex workstreams and deadlines in a consultative sales context. Data Governance: Including data quality, data profiling, classficiations, catalog, data privacy / protection. Hands on experience highly preferred. Communication Excellence: Demonstrated ability to articulate highly complex technical concepts and data architectures to both technical and non-technical audiences, both verbally and in writing. Stakeholder Engagement: Proven experience conducting stakeholder interviews and building trusted relationships between customers, prospects, industry analysts, sales leaders, and R&D. Project Management: Strong experience managing initiatives across geographically dispersed, multicultural teams. Data Management Expertise: Deep knowledge of enterprise data management, cloud strategies, SaaS, middleware (PaaS), or business analytics. Ecosystem Familiarity: Prior knowledge of Informatica technologies, alongside a strong understanding of Salesforce platforms and MuleSoft architectures, is highly preferred. GTM & Value Selling DNA: A thorough understanding of enterprise software sales cycles, value-realization frameworks, and GTM processes. Language Skills: Professional fluency in English is mandatory. Professional proficiency in Dutch is highly preferred to effectively partner with local enterprise clients and stakeholders in the Netherlands. Mobility: Willingness to travel up to 25%, primarily focused on regional customer engagement with occasional global travel. Education & Competency Degree or equivalent practical experience. We value diverse backgrounds and evaluate candidates based on core competencies (including workplace experience, military service, volunteer roles, or extracurricular leadership). Unleash Your Potential When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We r Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you re come to the right place.

Specialist Solution Engineer 9 - InformaticaApplyremote type: Office - Flexiblelocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: JR351442 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Community Practice Leaders scale technical sales expertise across the organization, enabling a unified, high-impact Go-To-Market (GTM) approach. Our Community Practice Leaders build, nurture, and grow professional networks across Informatica and key strategic partners, aligning them with priority cloud and data use cases. Operating from our London offices, this is a highly cross-functional role that requires strong local initiative, seamless collaboration across matrixed regional teams, and direct executive customer engagement to deliver expert guidance and drive measurable business results across UK /Ireland and broader European markets. At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward. We are united by a shared passion for using data to achieve the extraordinary for each other, our customers, and the world. We seek innovative, autonomous thinkers who believe in the power of data to drive meaningful change. Role and Responsibilities Advance Regional & Global CoP Goals: Drive the strategic objectives of the Informatica Community Practice (CoP) organization to support local technical sales and account teams, facilitating timely communications and community activities across regions. Support Strategic Commercial Opportunities: Accelerate complex sales pursuits by creating reusable enterprise assets, coaching field resources, and engaging directly as a trusted advisor with Dutch and European enterprise customers. Master GTM Execution: Maintain a deep understanding of GTM messaging, localized market drivers, and regional enablement strategies to enhance the impact of the CoP on overall business growth. Foster Cross-Functional Alliances: Establish and maintain robust partnerships across regional Sales, Marketing, and Product teams, ensuring regular communication and clear project accountability. Drive Platform Engagement: Oversee the development of digital enablement pages (including Seismic) and interactive community initiatives to expand active participation. Champion the CoP Mission: Promote the value proposition of the Community of Practice both internally and externally within the local tech ecosystem. Collaborate Globally: Partner with the broader Industry Advisor team and international technical sales leaders to deploy deep architectural and business-value expertise. Technology You'll Use Informatica Intelligent Data Management Cloud (IDMC): Including related services (AI/Agentforce, Data Integration, Access Management, Marketplace, Data Governance & Catalog, Master Data Management, etc.). Sales Enablement Platforms: Including Seismic, Slack, and Salesforce CRM. Modern Enterprise Tech: Enterprise SaaS, Middleware (PaaS), MuleSoft integration architecture, and IaaS technologies. Qualifications You'll Need to Be Successful Leadership Experience: 5+ years of director-level or senior strategic experience within enterprise software companies, successfully managing multiple complex workstreams and deadlines in a consultative sales context. Data Governance : Including data quality, data profiling, classficiations, catalog, data privacy / protection. Hands on experience highly preferred. Communication Excellence: Demonstrated ability to articulate highly complex technical concepts and data architectures to both technical and non-technical audiences, both verbally and in writing. Stakeholder Engagement: Proven experience conducting stakeholder interviews and building trusted relationships between customers, prospects, industry analysts, sales leaders, and R&D. Project Management: Strong experience managing initiatives across geographically dispersed, multicultural teams. Data Management Expertise: Deep knowledge of enterprise data management, cloud strategies, SaaS, middleware (PaaS), or business analytics. Ecosystem Familiarity: Prior knowledge of Informatica technologies, alongside a strong understanding of Salesforce platforms and MuleSoft architectures, is highly preferred. GTM & Value Selling DNA: A thorough understanding of enterprise software sales cycles, value-realization frameworks, and GTM processes. Language Skills: Professional fluency in English is mandatory. Professional proficiency in Dutch is highly preferred to effectively partner with local enterprise clients and stakeholders in the Netherlands. Mobility: Willingness to travel up to 25%, primarily focused on regional customer engagement with occasional global travel. Education & Competency: Degree or equivalent practical experience. We value diverse backgrounds and evaluate candidates based on core competencies (including workplace experience, military service, volunteer roles, or extracurricular leadership).Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers - including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce - trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we're backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at and follow us on LinkedIn and X. We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity, and we would be interested in applicants located in Spain, Sweden, UK, Ireland or Germany. The Opportunity: At Grafana Labs, we build observability tools that help users understand, respond to, and improve their systems - regardless of scale, complexity, or tech stack. We recently started a skunkworks initiative with a mission to bring observability to the rest of the business. Our goal is to make Grafana the single best place where humans and AI agents understand and act on real-time data from across the enterprise. As part of this initiative, we are building an AI-native data intelligence system that gives agents reliable, governed access to enterprise context. This system helps agents retrieve the right data, metadata, definitions, lineage, quality signals, and institutional knowledge without every agent builder having to maintain their own brittle context files. The principle is simple: the context system retrieves, agents decide, and data teams maintain the intelligence. The new team is a mix of seasoned Grafanistas and new hires. We operate with a high degree of autonomy and ownership, both as individuals and as a team. Engineers are empowered to make decisions, move quickly, and validate ideas early - while being supported by a deeply collaborative culture that values curiosity, feedback, and cross-functional partnership. We're looking for a Staff-level Backend Engineer to help build the first production services for this context layer management system. You will design and ship the core backend architecture that powers ingestion, context storage, retrieval APIs, and agent-facing integrations. This is an early-stage role on a high-autonomy team, so you should be comfortable working through ambiguity, making pragmatic architectural decisions, and building systems that can evolve from internal dogfooding to production-grade SaaS. As the team matures, there's a broad opportunity to expand or redefine this role based on impact and initiative. What You'll Be Doing: Build the core backend services: Design, implement, test, and operate the first services for context ingestion, context indexing, retrieval orchestration, API access, source configuration, and system administration. Create a scalable SaaS foundation: Help define and build the architecture for a multi-tenant service, including tenant isolation, usage tracking, quotas, audit logs, background jobs, and reliable service boundaries. Power agent-facing retrieval workflows: Build APIs and service interfaces that allow AI agents, MCP tools, CLIs, and internal applications to retrieve relevant context, provenance, confidence signals, and warnings. Work across product and infrastructure: Partner with the team to make practical tradeoffs between fast experimentation and long-term reliability, especially as the project moves from prototype to production. Operate what you build: Instrument services with metrics, logs, traces, alerts, and dashboards. Use observability tools to understand system behavior and improve reliability. Contribute to technical direction: Help shape the architecture, service boundaries, storage choices, API contracts, deployment patterns, and engineering practices for a new product area. Effective communication: You'll be working in a highly dynamic and collaborative environment, so we need someone who can communicate effectively and contribute across teams. Ownership and impact: Take full ownership of the AI solutions you develop, ensuring they are not only innovative but also scalable, maintainable, and aligned with real user workflows. What Makes You a Great Fit: Strong engineering skills: Solid experience building production-grade, user-facing software systems. You're a self-starter, capable of tackling complex engineering problems and making UI design decisions with minimal supervision. AI experience with a practical mindset: You're familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory. Quick iteration and experimentation: You're comfortable releasing prototypes, collecting feedback, and iterating with a pragmatic mindset. Proven initiative: You take ownership and drive projects forward, pushing boundaries to find the most impactful solutions. You can deal with ambiguity and are able to define scope where things are loosely defined. Collaborative attitude: You communicate effectively with your peers. You're open to feedback, and you bring a solutions-oriented mindset to the table. Experience with LLMs, prompt engineering, and building applications powered by GenAI. Proven track record of delivering software that made it into production and is actively used by users. Exposure to working in cloud-native environments (e.g., AWS, GCP, Azure). Experience using observability tools to understand and troubleshoot system behavior. Bonus Points for: Experience building or working with agent frameworks or multi agent workflows. Experience as a data analyst or work with data platforms (e.g., Looker, Tableau, PowerBI, Snowflake, DataBricks) Experience building tools for data engineering. How we work: We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our Staff engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. Compensation & Rewards: In the United Kingdom, the Base compensation range for this role is GBP 103,958 - GBP 124,750. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here. Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. Why You'll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication - Expect open decision-making and regular company-wide updates. Innovation-Driven - Autonomy and support to ship great work and try new things. Open Source Roots - Built on community-driven values that shape how we work. Empowered Teams - High trust, low ego culture that values outcomes over optics. Career Growth Pathways - Defined opportunities to grow and develop your career. Approachable Leadership - Transparent execs who are involved, visible, and human. Passionate People - Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital . click apply for full job details

Community Practice Leaders scale technical sales expertise across the organization, enabling a unified, high-impact Go-To-Market (GTM) approach. Our Community Practice Leaders build, nurture, and grow professional networks across Informatica and key strategic partners, aligning them with priority cloud and data use cases. Operating from our London offices, this is a highly cross-functional role that requires strong local initiative, seamless collaboration across matrixed regional teams, and direct executive customer engagement to deliver expert guidance and drive measurable business results across UK /Ireland and broader European markets. At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward. We are united by a shared passion for using data to achieve the extraordinary for each other, our customers, and the world. We seek innovative, autonomous thinkers who believe in the power of data to drive meaningful change. Role and Responsibilities Advance Regional & Global CoP Goals: Drive the strategic objectives of the Informatica Community Practice (CoP) organization to support local technical sales and account teams, facilitating timely communications and community activities across regions. Support Strategic Commercial Opportunities: Accelerate complex sales pursuits by creating reusable enterprise assets, coaching field resources, and engaging directly as a trusted advisor with Dutch and European enterprise customers. Master GTM Execution: Maintain a deep understanding of GTM messaging, localized market drivers, and regional enablement strategies to enhance the impact of the CoP on overall business growth. Foster Cross-Functional Alliances: Establish and maintain robust partnerships across regional Sales, Marketing, and Product teams, ensuring regular communication and clear project accountability. Drive Platform Engagement: Oversee the development of digital enablement pages (including Seismic) and interactive community initiatives to expand active participation. Champion the CoP Mission: Promote the value proposition of the Community of Practice both internally and externally within the local tech ecosystem. Collaborate Globally: Partner with the broader Industry Advisor team and international technical sales leaders to deploy deep architectural and business-value expertise. Technology You'll Use Informatica Intelligent Data Management Cloud (IDMC): Including related services (AI/Agentforce, Data Integration, Access Management, Marketplace, Data Governance & Catalog, Master Data Management, etc.). Sales Enablement Platforms: Including Seismic, Slack, and Salesforce CRM. Modern Enterprise Tech: Enterprise SaaS, Middleware (PaaS), MuleSoft integration architecture, and IaaS technologies. Qualifications You'll Need to Be Successful Leadership Experience: 5+ years of director-level or senior strategic experience within enterprise software companies, successfully managing multiple complex workstreams and deadlines in a consultative sales context. Data Governance: Including data quality, data profiling, classficiations, catalog, data privacy / protection. Hands on experience highly preferred. Communication Excellence: Demonstrated ability to articulate highly complex technical concepts and data architectures to both technical and non-technical audiences, both verbally and in writing. Stakeholder Engagement: Proven experience conducting stakeholder interviews and building trusted relationships between customers, prospects, industry analysts, sales leaders, and R&D. Project Management: Strong experience managing initiatives across geographically dispersed, multicultural teams. Data Management Expertise: Deep knowledge of enterprise data management, cloud strategies, SaaS, middleware (PaaS), or business analytics. Ecosystem Familiarity: Prior knowledge of Informatica technologies, alongside a strong understanding of Salesforce platforms and MuleSoft architectures, is highly preferred. GTM & Value Selling DNA: A thorough understanding of enterprise software sales cycles, value-realization frameworks, and GTM processes. Language Skills: Professional fluency in English is mandatory. Professional proficiency in Dutch is highly preferred to effectively partner with local enterprise clients and stakeholders in the Netherlands. Mobility: Willingness to travel up to 25%, primarily focused on regional customer engagement with occasional global travel. Education & Competency: Degree or equivalent practical experience. We value diverse backgrounds and evaluate candidates based on core competencies (including workplace experience, military service, volunteer roles, or extracurricular leadership). We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form . Equal Opportunity Statement. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal . Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Community Practice Leaders scale technical sales expertise across the organization, enabling a unified, high-impact Go-To-Market (GTM) approach. Our Community Practice Leaders build, nurture, and grow professional networks across Informatica and key strategic partners, aligning them with priority cloud and data use cases. Operating from our London offices, this is a highly cross-functional role that requires strong local initiative, seamless collaboration across matrixed regional teams, and direct executive customer engagement to deliver expert guidance and drive measurable business results across UK /Ireland and broader European markets. At Informatica, a Salesforce Company, our employees are empowered to push their bold ideas forward. We are united by a shared passion for using data to achieve the extraordinary for each other, our customers, and the world. We seek innovative, autonomous thinkers who believe in the power of data to drive meaningful change. Role and Responsibilities Advance Regional & Global CoP Goals: Drive the strategic objectives of the Informatica Community Practice (CoP) organization to support local technical sales and account teams, facilitating timely communications and community activities across regions. Support Strategic Commercial Opportunities: Accelerate complex sales pursuits by creating reusable enterprise assets, coaching field resources, and engaging directly as a trusted advisor with Dutch and European enterprise customers. Master GTM Execution: Maintain a deep understanding of GTM messaging, localized market drivers, and regional enablement strategies to enhance the impact of the CoP on overall business growth. Foster Cross-Functional Alliances: Establish and maintain robust partnerships across regional Sales, Marketing, and Product teams, ensuring regular communication and clear project accountability. Drive Platform Engagement: Oversee the development of digital enablement pages (including Seismic) and interactive community initiatives to expand active participation. Champion the CoP Mission: Promote the value proposition of the Community of Practice both internally and externally within the local tech ecosystem. Collaborate Globally: Partner with the broader Industry Advisor team and international technical sales leaders to deploy deep architectural and business-value expertise. Technology You'll Use Informatica Intelligent Data Management Cloud (IDMC): Including related services (AI/Agentforce, Data Integration, Access Management, Marketplace, Data Governance & Catalog, Master Data Management, etc.). Sales Enablement Platforms: Including Seismic, Slack, and Salesforce CRM. Modern Enterprise Tech: Enterprise SaaS, Middleware (PaaS), MuleSoft integration architecture, and IaaS technologies. Qualifications You'll Need to Be Successful Leadership Experience: 5+ years of director-level or senior strategic experience within enterprise software companies, successfully managing multiple complex workstreams and deadlines in a consultative sales context. Data Governance: Including data quality, data profiling, classficiations, catalog, data privacy / protection. Hands on experience highly preferred. Communication Excellence: Demonstrated ability to articulate highly complex technical concepts and data architectures to both technical and non-technical audiences, both verbally and in writing. Stakeholder Engagement: Proven experience conducting stakeholder interviews and building trusted relationships between customers, prospects, industry analysts, sales leaders, and R&D. Project Management: Strong experience managing initiatives across geographically dispersed, multicultural teams. Data Management Expertise: Deep knowledge of enterprise data management, cloud strategies, SaaS, middleware (PaaS), or business analytics. Ecosystem Familiarity: Prior knowledge of Informatica technologies, alongside a strong understanding of Salesforce platforms and MuleSoft architectures, is highly preferred. GTM & Value Selling DNA: A thorough understanding of enterprise software sales cycles, value-realization frameworks, and GTM processes. Language Skills: Professional fluency in English is mandatory. Professional proficiency in Dutch is highly preferred to effectively partner with local enterprise clients and stakeholders in the Netherlands. Mobility: Willingness to travel up to 25%, primarily focused on regional customer engagement with occasional global travel. Education & Competency: Degree or equivalent practical experience. We value diverse backgrounds and evaluate candidates based on core competencies (including workplace experience, military service, volunteer roles, or extracurricular leadership).

CRM and Data Analyst About Hydrogen At Hydrogen Group, our purpose is enabling you to thrive in a changing world, that includes our clients, candidates, and our own people. As a CRM and Data Analyst, you'll be a catalyst for this mission, helping us build a robust, responsive platform that empowers our teams to work smarter, adapt faster, and deliver more for our clients and candidates. This is your chance to contribute to a business that places purpose at the heart of everything we do. We're looking for someone who enjoys solving problems, improving systems and is excited by the opportunity to work at the intersection of CRM, data and AI. This is an ideal role for someone early in their career who wants to grow beyond Salesforce administration into platform optimisation, automation, data and AI. The Role You'll take ownership of the day to day running and continuous improvement of our Platform ecosystem, helping ensure our CRM, data and AI tools remain reliable, well maintained and continually evolving. Working closely with our Platform, Change and Sales teams, you'll help optimise existing systems, improve data quality, automate manual processes and support the rollout of new platform and AI capabilities across the business. As our use of AI grows, you'll also play an important role in maintaining, improving and supporting the solutions we build, while continually looking for opportunities to use AI to improve the way we work. You will work alongside our CRM Manager, who leads platform architecture, complex technical delivery and our strategic AI initiatives. You run the operation; together you improve it. What you will be responsible for Day to day platform administration and support: user and licence management, Salesforce configuration changes, and first line troubleshooting for consultants across our offices. Data quality and integrity. Find root causes of bad data, fix them at source, and ensure our data is fit for reporting and for the AI tools that consume it. Delivering platform enhancements. Work with end users to understand their needs, translate into scalable configuration, test it, and communicate changes clearly. Operational ownership of our BI, data and AI solutions once they go live: monitoring, resolving issues, and keeping them trusted by the business. Spotting where teams use our systems inconsistently or lose time to manual work, then using AI and automation to close the gap. Automating your own workload. Every hour saved with AI adds capacity for broader platform, data, and AI work-this is the growth path built into the role. What success looks like The platform runs day to day with clear operational ownership and without escalation. Data quality improves measurably, and reporting and AI outputs are trusted as a result. Our BI and AI solutions are stable, supported and used. Capacity through automation to take on bigger projects is created. What you will need 2-3 years of hands on Salesforce administration experience, ideally with Sales Cloud. A strong analytical mindset, with experience building reports and dashboards. Knowledge of SQL. A genuine interest in AI and emerging technology, with examples of AI tools you already use in your own work. Clear communication and the ability to build trust with end users; you will be the first point of contact for the platform across our global offices, with part of your day overlapping UK hours. Useful but not essential: Bullhorn for Salesforce or Talent Rover, Looker, BigQuery or dbt, Broadbean, and OwnBackup. Where this role goes This is an early career role with a defined path into a broader Platform and AI position. As you automate the routine parts of the job, you will take on more of the data, AI and platform delivery work that sits behind our strategy.

Senior Data Analyst BI & Data London Intermediate Full-time Description Minute Media is a global technology and content company built for the future of sports consumption. Minute Media's proprietary technology platform enables the creation, distribution, and monetization of digital content experiences, powering Minute Media's portfolio of trusted content brands, including Sports Illustrated, The Players' Tribune, and FanSided, as well as third-party publishers and advertisers. The technology platform also includes STN Video, an online video platform (OVP) that provides access to a robust sports highlights rights portfolio. Minute Media is building the future of how the world connects with sport, powered by innovation, shared globally, and trusted by millions of fans and the partners we serve. For more information, visit . We are looking for a data-driven Data Analyst specializing in LTV (Lifetime Value) & Subscriptions to join our London team. You will support all analytics related to our subscription products and user lifecycle. In this role, you will dive deep into subscriber behavior and churn patterns, develop models to project customer lifetime value, and help drive strategies to improve retention. You'll work closely with our Growth, Product, and Editorial teams to ensure data-driven decision-making in areas like paywall optimization, subscriber engagement, and content strategy for member audiences. This is a mid-level, full-time, hybrid on-site role ideal for someone passionate about using data to fuel audience growth and loyalty. What You'll Do Subscription Funnel & User Insights Analyze the subscription funnel end to end, tracking users from anonymous visitors to registered users and paying subscribers in order to identify drop-off points, conversion bottlenecks, and opportunities to improve sign-up rates. Monitor key subscription and user engagement metrics through daily, weekly, and monthly dashboards, and own analysis of metric changes over time. Perform deep-dive analyses on user retention. Present user insights to stakeholders by clearly identifying our most valuable users and what drives their engagement, and go beyond reporting by recommending concrete next steps to inform content and marketing decisions. LTV & Churn Modeling Develop and maintain subscriber Lifetime Value (LTV) models, continuously refining them by incorporating new data to improve accuracy. Build and improve churn prediction models to proactively identify at risk subscribers, using statistical or machine learning techniques as needed. Work with large subscription and engagement datasets to calculate LTV and churn while accounting for promotional pricing, seasonality, and content engagement. Translate model outputs into clear, actionable business recommendations. Cross-Functional Collaboration Collaborate with Growth and Marketing teams to define success measurement plans for initiatives. Work closely with Product Managers and Engineers to ensure user interaction data is accurately captured and available in the data warehouse, and advocate for new data collection where it would improve LTV or churn analysis. Partner with data and product teams to uncover trends in subscription behavior, including content engagement and the impact of new features on loyalty. Communicate insights and recommendations clearly to both technical and non-technical audiences, tailoring depth and format to drive understanding and action. Requirements What You Have You have 5+ years of experience in data analysis or data science, with a focus on user lifecycle, customer analytics, or subscription metrics. You bring advanced SQL skills and are comfortable querying and manipulating large datasets in a cloud data warehouse environment. You have experience building and maintaining data pipelines or intermediate data models, transforming raw event logs into aggregated, analysis-ready datasets for high-performance reporting. You have worked with BI and data visualization tools, ideally Looker Studio, to build dashboards and reports that track KPIs over time. You are familiar with statistical analysis and predictive modeling concepts such as cohort analysis, regression, survival analysis, experimentation, and churn prediction, even if you are not a dedicated data scientist. You demonstrate strong problem-solving skills and attention to detail, with the ability to validate data integrity, spot anomalies, and ensure accurate calculation of metrics like LTV. You understand experimental design in product or marketing contexts, including defining success metrics, determining sample sizes, and evaluating statistical significance. You communicate complex analytical findings clearly and make data-driven recommendations. You work effectively across functions and manage multiple priorities in a dynamic environment. You hold a B.Sc./B.A. in Statistics, Economics, Business, Computer Science, or a related field, or equivalent practical experience. Advantageous Previous experience in subscription-based digital media or a similar industry (e.g., streaming services, membership products) where you've worked on subscriber analytics. Hands on experience with subscription management or CRM platforms (such as Piano, Zuora, Stripe, or Salesforce Marketing Cloud) - understanding their data structures and how to extract meaningful insights from them. Knowledge of customer segmentation and personalization strategies, possibly using CDP (Customer Data Platform) tools like BlueConic. Programming skills in Python or R for advanced data analysis or to implement custom predictive models beyond basic SQL (e.g., using libraries for churn modeling or LTV projections). Experience analyzing web/app user behavior using tools like Google Analytics or Mixpanel, especially if related to funnel analysis or retention tracking. A passion for sports and familiarity with Minute Media's content - understanding our audience's interests can help in crafting more relevant insights. What You'll Get Opportunity to make a meaningful impact in a fast-growing company. Career development opportunities & different skill-based workshops offered each quarter. Central London based office. Hybrid work model. Cycle to Work scheme. Hybrid vacation model. Extended parental leave. Private Health Insurance including mental health, dental and optical cover. Standard access to WellHub with options to upgrade to premium membership. Fun company events and celebrations with a focus on DEI each quarter. Community involvement opportunities, both in-person and remote. Minute Media is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Vacancy Number: VN2902 - fixed term contract As a hands on Salesforce Developer and Functional Architect, you will be responsible for defining, designing, and delivering end to end Salesforce solutions, combining strategic functional leadership with hands on configuration and build responsibilities. This role bridges business and technology while actively contributing to solution implementation on the platform. Overall Responsibilities Define end to end Salesforce functional solutions aligned with business objectives. Design scalable data models, business processes, and user journeys. Ensure solutions adhere to Salesforce best practices and enterprise architecture. Translate business requirements into high level solution designs and functional specifications. Hands On Configuration & Build Configure Salesforce platform components including objects, fields, and relationships. Build automation using Flows, validation rules, and approval processes. Implement security models (profiles, permission sets, sharing rules). Develop reports and dashboards to meet business needs. Ensure solutions are practical, optimised, and maintainable through direct involvement in build. Administrative & Operational Support Support day to day Salesforce administrative activities alongside project delivery. Manage data requests, including uploads, cleansing, and maintenance. Create and maintain reports and dashboards to support business insights and decision making. Assist with user management, access requests, and basic system administration tasks. Respond to ad hoc business requests and provide timely operational support. Stakeholder Engagement & Requirement Management Conduct workshops and discovery sessions with business stakeholders. Gather, analyse, and document business requirements. Convert requirements into user stories with clear acceptance criteria. Act as a trusted advisor to stakeholders, providing guidance on Salesforce capabilities and constraints. Vendor & Partner Management Manage relationships with external vendors and implementation partners. Provide clear functional direction and oversight to vendor teams. Review and validate vendor deliverables for quality and alignment to standards. Track vendor performance against scope, timelines, and SLAs. Act as the primary functional liaison between internal teams and external partners. Governance & Best Practices Establish and enforce Salesforce design and configuration standards. Ensure solutions are scalable, secure, and aligned with long term strategy. Maintain documentation and promote consistency across implementations. Identify and mitigate risks, technical debt, and design gaps. Delivery, Testing & Support Support full delivery lifecycle including build, SIT, UAT, and deployment. Ensure solutions meet business expectations and quality standards before release. Provide post go live support and drive continuous improvements. Troubleshoot issues and implement enhancements. Other duties may be assigned from time to time. Essential Competencies, Skills and Experience Experience working within the Salesforce ecosystem, across functional, development, administrative, and solution delivery roles. Proven ability to design and configure solutions, including objects, fields, flows, validation rules, and security models. Solid understanding of Salesforce data modelling, security, and reporting. Experience translating business requirements into functional designs, user stories, and solutions. Strong stakeholder engagement and workshop facilitation skills. Hands on experience with Salesforce administration, including data management, report and dashboard creation, and user access and system administration. Experience delivering solutions across the full lifecycle (design, build, test, deploy, support). Ability to enforce Salesforce best practices and governance standards. Experience working in Agile delivery environments. Strong problem solving, communication, and interpersonal skills. Ability to balance architecture responsibilities with hands on delivery. Desirable Experience managing vendors, system integrators, or implementation partners. Familiar with Salesforce development, including Apex classes, triggers, and Lightning Web Components (LWC). Previous experience in a Functional Developer, Lead, or Architect role. Experience working with complex integrations. Knowledge of release management and DevOps processes. Experience mentoring or leading junior team members. Familiarity with industry specific Salesforce solutions (e.g., Financial Services, Retail, etc.). Salesforce certifications (e.g., Administrator, Advanced Admin, Business Analyst, Sales/Service Cloud Consultant). Experience driving user adoption and change management initiatives. Competencies A collaborative team player, approachable, self sufficient and able to positively influence the working environment. Demonstrates curiosity and a continuous improvement mindset. Resilient in a challenging, fast paced environment. Excels at building relationships, networking, and influencing stakeholders at all levels. Strategic collaborator with insight and agility, able to anticipate future challenges and ensure operational effectiveness. Conduct Rules Act with integrity. Act with due skill, care and diligence. Be open and cooperative with the FCA, the PRA and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standard of market conduct. Act to deliver good outcomes for retail customers. Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce.

Job Description Technical Business Analyst Location: Newcastle Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. The above information relates to a specific client requirement. Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office three days per week. You are invited to learn, grow and advance in an innovative environment that thrives on shared success, diverse thinking, and offers boundaryless opportunities to drive your career. Role Overview: We are seeking a Technical Business Analyst to join our software delivery team. In this role, you'll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. Responsibilities Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data driven recommendations and reports to executives and stakeholders. Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change. Prepare and co ordinate business activities to support large implementations. Ensure business is operationally ready to support the target operating model. Lead business change activities, building communications and designing training plans to support change. Support testing by reviewing scripts, triaging defects and assisting with test queries. Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. Participate in and facilitate Agile ceremonies (sprint planning, backlog refinement, stand ups). Assist in prioritising the product backlog in alignment with value, risk, and dependencies. Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. Work with cross functional teams and roles including developers, testers, UX, product, live services, DevOps, and technical architects. Apply foundational knowledge of APIs, databases, and system integration concepts. Qualifications 1.5-5 years of experience as a Business Analyst in a software delivery or technology environment. Experience working with cross functional teams and roles (developers, testers, UX, product, live services, DevOps, technical architects). Basic understanding of APIs, databases, and system integration concepts. Establishing and implementing mechanisms to measure and deliver benefits. Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use. The ability to understand business change needs, and to assess the business impact of those changes, capturing, analysing and documenting requirements. Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN. Utilising one or more tools such as JIRA, Confluence, Visio or Excel. Demonstrated experience with Agile (Scrum/Kanban) or Waterfall delivery. Experience delivering change in a number of industry areas, including the public sector. Strong proficiency in SQL for data extraction, transformation and analysis. Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. Familiarity with enterprise platforms, cloud technologies (AWS, Azure, Salesforce) or GenAI. Familiarity with UX principles or wireframing tools (Figma, Balsamiq). Hold a professional BA Certification. Benefits At Accenture, you will receive a competitive basic salary, 25 days of vacation per year, private medical insurance, and an extra 3 days leave per year for charitable work of your choice. Flexibility and mobility are required; you may be required to spend time onsite with our clients and partners to deliver first class services.

Company Overview At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Travel, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Role Summary Support teams through advanced data analysis and modeling to create, maintain, and evolve workload and staffing capacity forecast models. Provide key insights and guidance, based on thoughtful business analysis, to aid in efficient and timely business decisions. Experience 2+ years for Bachelor's 0-2 years for Master's Education Bachelor's or Master's or equivalent experience Functional / Technical Skills Workforce management software suite (e.g., Aspect, NICE, Genesys, etc.) SQL, R, Python, SAS Contact center omni-channel system admin Advanced Microsoft Office, particularly Excel and PowerPoint Advanced case/ticket management (e.g., Jira, Salesforce, etc.) Mid-level data visualization/BI tools (e.g., Tableau, PowerBI, etc.) Role Expectations Understands key performance indicators related to own work and the importance of metrics in defining success (e.g., efficiency and effectiveness). Identifies methods for collecting data, performs data analyses and articulates findings. Demonstrates awareness of requirements related to data modeling. Develops understanding of the principles behind developing basic data models by assisting others with the creation of basic data models. Develops foundational understanding of the company's design tools by assisting with the implementation of data models. Demonstrates a deep understanding of how the organization does business (i.e. business model and operations, financial performance, and key success factors). Applies deep understanding of the policies, practices, trends, and information that impact the organization and its customers to anticipate and plan for each step of a project. Demonstrates a deep understanding of the financial impact of decisions/solutions and how own role contributes to positive outcomes. Consistently responds to stakeholder requests in an accurate, timely, and professional manner. Understands (internal and external) customers' needs, and begins to develop the skills necessary to help customers understand business challenges. Continues building understanding of the organization's processes, objectives, and challenges and their impact on the business. Breaks down complex information (e.g., legal, operational risk, and regulatory data) into understandable terminology and actionable concepts. Uses technical knowledge and expertise to generate understandable, broadly-applicable communications based on new and non-typical data. Designs differentiated technical communications (e.g., content focus, style, presentation, etc.) for various internal and external audiences based on an understanding of their differing levels of familiarity with technical language. Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans. Sets challenging yet motivating short and long term goals which lead to beneficial individual and team results. Accepts ownership for individual performance, results, and actions; volunteers for tasks before being asked by others or being forced by events. Demonstrates ability to manage several tasks and meet deliverables with minimal error. Determines the relative impact and urgency of individual tasks. Appropriately makes difficult trade-offs on time and resources when faced with conflicting demands and high-priority deadlines. Compensation The total cash range for this position in Prague is Kč772,500.00 to Kč1,081,500.00. Employees in this role have the potential to increase their pay up to Kč1,236,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future. Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Join the worldwide leader in cloud banking as a Senior Data Integrations Specialist to provide advanced product related data integration and implementation support within the nCino platform. Responsibilities Provide advanced product related data integration and implementation support within the nCino platform, addressing complex issues and ensuring successful deployments. Adhere to and enhance alert and escalation procedures to promptly address and resolve any issues, leveraging deep knowledge of data compatibility within the customer's environment. Perform according to the established nCino Integration Framework, recommending and implementing improvements to enhance efficiency and effectiveness. Regularly communicate the status of projects and all applicable customer issues to project owners, ensuring transparency and timely updates. Prepare, maintain, and submit detailed activity/progress reports and time recording/management reports in accordance with procedures. Understand and articulate challenges inherent in environment strategy. Proactively alert customers and managers of potential problems based on extensive working knowledge of data compatibility within the customer's environment. Stay current on technical specifications of nCino's products, including new and soon to be released products, and provide expert guidance on their implementation. Provide guidance to junior team members, supporting their professional growth and team's adherence to best practices. Demonstrate advanced knowledge of primary departmental tools, utilizing them effectively to support integration tasks. Exhibit adept troubleshooting ability using a combination of configuration review, debug logs, and Chrome tools to identify and resolve issues. Document troubleshooting processes, gap analysis, and root cause analysis when necessary, ensuring clear and comprehensive records. Possess a deep understanding of the nCino primary data model and the CRM platform, leveraging this knowledge to optimize integrations. Perform CRM configurations of increased complexity in support of implementations, ensuring seamless integration and functionality. Leverage AI tools and techniques to enhance work efficiency and optimize business operations by automating routine tasks to improve accuracy, save time, and minimize errors. Utilize AI driven insights to refine decision making, elevate customer experience, and boost team productivity while ensuring its application provides measurable value, driving innovation and smarter ways of working. Stay informed on AI advancements to drive continuous learning and scalable growth opportunities. Qualifications Undergraduate degree in Computer Science, Information Technology, or a related field with 5+ years of related experience. Proven problem solving skills and attention to detail. Database knowledge management experience. Prior experience with ETL tooling. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Demonstrated ability to learn and adapt to new technologies and processes. Experience interfacing with data modeling within CRM and other software solutions. Preferred Qualifications Proficiency in database management, query languages (e.g., SQL), and ETL tools. Familiarity with JSON, HTML, and scripting languages like Python or PowerShell. Experience with CRM platforms such as nCino and Salesforce (Admin 201 and additional certifications). Deep understanding of loan processes, financial services, and business value certifications (nCino 101, 201). Previous experience in a similar role with increasing responsibility. High proficiency with spreadsheets (e.g., MS Excel) and Informatica Cloud Data (IICS). Extensive experience with nCino or similar integration platforms. In depth familiarity with loan application processes and financial services. Previous experience in a similar role with increased responsibility. Salesforce Advanced Administrator and Business Analyst Certification. nCino 301 Certification. Benefits Salary range: £31600,00 - £49000,00. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at .

Business Analyst Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. As a Business Analyst, you will: Support discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Apply business analysis tools and techniques to assess processes and support the definition of fit for purpose business and technology solutions. Work closely with business and technology stakeholders to support functional & non functional requirements identification, elicitation, and validation. Support the development of solution designs by producing clear and accurate artefacts including functional designs, process flows, sequence diagrams, business rules, and product backlog items. Analyse business and operational data to support insights, validate assumptions, and inform solution and delivery decisions. Contribute to business impact assessments to understand the implications of proposed changes across affected areas. Support business readiness activities for implementations, including input into operational readiness and transition planning. Assist with change activities by contributing to communications and training materials to support adoption. Collaborate with cross functional teams including product, UX/UI, developers, testers, DevOps, and live services throughout the Software Development Lifecycle. Participate in Agile ceremonies (e.g., daily stand ups, sprint planning, backlog grooming, retrospectives) and contribute to backlog refinement ensuring backlog items are ready for development and test. Identify and escape risks, dependencies, and constraints in a timely manner. Develop a working understanding of key technical elements e.g. APIs, databases, and system integration concepts. Operate effectively in a customer facing role, taking ownership of assigned deliverables with appropriate supervision. Advocate and contribute to the delivery of AI enabled solutions that support improved outcomes for clients. Identify and apply opportunities to improve delivery efficiency and day to day ways of working through the practical use of AI. Qualifications Strong foundational business analysis skills, including requirements elicitation, analysis, documentation, validation, and ongoing management across the delivery lifecycle. Ability to understand business problems and change needs, and translate these into clear, structured, and actionable requirements that support effective solution delivery. Experience producing a range of business analysis artefacts, including user stories, functional and non functional requirements, process flows, business rules, and data requirements. Working knowledge of structured analysis and solution design techniques, such as UML, BPMN, process modelling, and impact assessment, and the ability to apply these appropriately. Ability to analyse business and operational data to support requirements validation, identify trends, and highlight risks, assumptions, or data quality issues. Experience engaging with a wide range of business and technical stakeholders to build shared understanding, manage expectations, and support successful delivery. Exposure to supporting business impact assessments, with an understanding of the implications of change across people, process, data, and technology. Set Yourself Apart - Technical & Specialist Experience Experience supporting technology enabled or digital delivery initiatives, ideally within complex or regulated environments (e.g., Public Sector). Working understanding of system integration concepts, APIs, and data flows. Familiarity with enterprise platforms or cloud technologies (e.g., AWS, Azure, Salesforce). Awareness of UX principles and exposure to wireframing tools such as Figma or Balsamiq. Curiosity about emerging technologies (e.g., GenAI) and how they may support business solutions and optimise working practices. Demonstrated understanding of how AI can transform businesses and solutions. Exposure to benefits realisation or transition into live service environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Senior Business Analyst (Technical) Location: Newcastle Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office 3 days per week. Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. Note: The above information relates to a specific client requirement. We are seeking a Technically orientated Senior Business Analyst to join our expanding Business Analysis community in Newcastle, working at the centre of modern software delivery. You'll act as a trusted bridge between business stakeholders and technical teams, bringing clarity to complex problems and turning business needs into well defined, deliverable requirements & designs. By collaborating closely with stakeholders and delivery teams, you'll help ensure solutions are user focused, technically feasible, and aligned to strategic business goals-making a tangible impact from discovery through to product launch. Responsibilities Lead discovery activities by helping define problems, exploring solution options, and assessing feasibility, risks, and dependencies. Bridge the gap between business and technology, taking ownership of process analysis and shaping fit for purpose transformational solutions. Provide reviews, coaching, and quality assurance for business analysis outputs produced by other team members, promoting consistent standards and best practices. Lead functional & non-functional requirements identification and elicitation, managing stakeholders and taking customers on the journey from problem definition to solution agreement. Integrate closely with business and technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade offs, and evidence based recommendations that support senior stakeholder decision making. Lead complex business impact assessments across multiple streams, clearly articulating change implications and dependencies. Provide assurance on scope, requirements, and solution alignment, identifying gaps or risks early and supporting governance and assurance processes as needed. Plan and coordinate business readiness activities for large scale implementations, ensuring operational readiness for the target operating model. Lead business change activities, including defining communication strategies and designing training approaches to support adoption. Work closely with solution and technical architects to shape cohesive, integrated solutions to customer problems. Actively facilitate Agile ceremonies and support backlog prioritisation aligned to value, risk, and delivery dependencies. Proactively identify, communicate, and manage technical constraints, risks, and dependencies. Demonstrate strong understanding of system integration, APIs, and data considerations, translating technical concepts for non technical stakeholders. Operate independently in a high impact, customer facing role, providing direction, assurance, and thought leadership within the delivery team. Lead and shape the adoption of AI enabled solutions that support improved outcomes for clients. Strategically drive AI led efficiencies across delivery practices, influencing ways of working, standards, and continuous improvement. Qualification Strong and proven business analysis capability across requirements elicitation, analysis, documentation, validation, and management. Ability to independently understand complex business problems and lead the translation of business needs into high quality requirements and solution designs. Extensive experience producing and assuring business analysis artefacts including user stories, functional and non functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations, validate requirements, and influence decision making. Proven ability to manage and influence senior stakeholders, facilitating alignment across business and technology teams. Extensive experience leading business impact assessments and clearly articulating change impacts, dependencies, and risks. Experience leading, coaching, and/or mentoring other business analysts, setting clear direction, assuring quality of outcomes, and supporting capability development within the team. Strong experience operating within Agile (Scrum/Kanban) and/or Waterfall delivery environments, shaping analysis approaches to suit delivery context. Ability to lead backlog refinement and prioritisation activities, ensuring alignment to value, risk, and delivery dependencies. Experience providing direction and support across testing phases, including complex defect triage and resolution. Confident use of tools such as JIRA, Confluence, Visio, and Excel to drive analysis, reporting, and delivery outcomes. Set Yourself Apart - Technical & Specialist Experience Significant experience delivering technology enabled or digital transformation programmes, ideally within large scale or regulated environments (e.g. Public Sector). Strong understanding of system integration, APIs, and data considerations, with the ability to translate technical concepts for non technical audiences. Experience working with enterprise platforms or cloud technologies (e.g. AWS, Azure, Salesforce). Experience collaborating with UX and service design teams, including use of wireframing and prototyping tools. Demonstrated ability to apply emerging technologies (e.g. GenAI) to business problems in a pragmatic, value led way. Demonstrated the understanding of how AI can transform businesses and solutions. Experience supporting benefits realisation and embedding change into live operational environments. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.