*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The RoleWorking within Life Data, MI and Analytics as part of the wider Data, MI and AI team, the Data & Visualisation Engineer sits within a broader team of engineers covering the full spectrum of data engineering and visualisation engineering. This team is responsible for delivering high-quality data products, MI, reporting, and insight generation across the Life business.Whilst the role can span both data engineering and visualisation, we are currently recruiting for positions with a stronger emphasis on data engineering capabilities to support our growing data product programme.The Data & Visualisation Engineer is responsible for turning data into decisions; engineering reliable datasets and creating clear, business oriented visualisations that enable confident decision making. Collaborating closely with business stakeholders, you will translate their needs into well-designed data models, semantic layers, shared datasets, and repeatable data products, as well as provide insight through reporting; making complex information understandable and actionable. You will own and deliver elements of our workstack, translating complex and ambiguous requirements into clear delivery, and helping the business to use trusted, high-quality data that is delivered on time, to the right standard, and aligned to the outcomes that matter most for customers and the business.What you'll be accountable forBuilding usable DataDesign, build and maintain ELT pipelines and curated data models aligned to best practice and enterprise strategy/policy.Produce well governed data products that include documentation and relevant data quality checks.Bringing insight to LifeBuild clean, performant Power BI models and reports using best practice DAX, data modelling, and visual storytelling.Design self service-ready BI assets with intuitive navigation, drill paths, KPIs, and filters.Document metric definitions, business rules, and logic in clear, reusable formats.Data Quality and ReliabilityProfile, validate, and reconcile source data; embed data quality rules and monitoring.Investigate issues using structured root cause analysis and partner with SMEs to resolve.Maintain documentation, lineage and controls as part of the delivery lifecycle.Ensure semantic models and datasets are versioned, documented and released in line with team and enterprise standards.Delivery excellenceContribute to backlog refinement, estimation and planning.Deliver iteratively with quick feedback loops.Collaborate closely with stakeholders and SMEs across the business, technology partners, and the wider team.Communicate impacts, risks, and trade offs clearly and early.Stakeholder management and requirements gatheringPartner with business teams (Operations, Propositions, Advice, Distribution, Marketing, Finance and others) to understand desired outcomes, key decisions, and constraints.Lead discovery sessions to map current reporting, source systems, dependencies, and pain points.Run structured requirement gathering workshops, interviews, and data walkthroughs.Translate ambiguous requests into clear requirements (metrics, dimensions, logic, refresh cycles, SLAs).Challenge and refine requirements, reconciling conflicting definitions and negotiating pragmatic scope.Support and execute testing, incorporating feedback into iterative improvements.What success looks likeStakeholders regularly use your data products and/or reports to make timely, confident decisions.Semantic models and definitions are consistent across business areas and reduce rework.Data pipelines and visuals are reliable, performant, and easily maintainable.Data quality issues are identified, tracked, and resolved, with trends improving over time.You make complex concepts simple-your documentation enables others to self serve.Skills, knowledge and experienceEssentialStakeholder Engagement & ElicitationSkilled at understanding business context and converting it into structured data/BI requirements.Ability to reconcile conflicting definitions and drive alignment around a shared version of the truth.Experience facilitating workshops, walkthroughs, UAT sessions, and iterative review cycles.Capture functional and non-functional requirements including data latency, refresh cycles, dependencies, lineage and data sensitivity.Data Modelling, Architecture and SemanticsHands on experience designing data models for the creation of data products and/or the delivery of analytics.Experience designing and maintaining shared datasets and semantic layers with versioning and ownership.Strong skills in designing Power BI models, including relationship design, DAX optimisation, and calculation reuse.Understanding of ontologies, business glossaries, and semantic layers; ability to map business concepts into consistent structures.Data EngineeringProficiency in SQL including window functions, set based logic, optimisation.Experience with modern data platforms (Azure, Databricks, Lakehouse patterns).Knowledge of ELT/ETL pipelines, incremental processing, job orchestration and version control.Exposure to API-based integration, JSON and other programming languages (e.g. Python)Visualisation and BIStrong Power BI development skills: data modelling, DAX, visual design and performance tuning.Ability to design intuitive dashboards with clear KPIs, navigation, and action orientated insights.Quality, Controls and DocumentationExperience profiling data, building DQ rules, validating metrics, and documenting logic.Ability to create clear runbooks, technical specs, and business friendly documentation.Communication and CollaborationAble to articulate complex issues in simple terms for non technical stakeholders.Works effectively with cross functional teams and builds strong relationships at all levels.DesirableExperience with CI/CD for Power BI and/or data pipelines.Familiarity with workflow and/or CRM systems (e.g., Salesforce, Marketo).Experience of working in a Financial, Operational and/or regulated setting.Exposure to domain driven design, knowledge graphs, or conceptual modelling.Relevant technical certifications (e.g. DP 900, PL 300, AZ 900) welcomed.The successful candidate willPut customers and business outcomes at the heart of what they doTake personal responsibility for delivery and data qualityChallenge and speak up, offering an opinion and contributing to team discussions and directionBuild valued, respectful partnerships across technical and non-technical teamsWhy this role mattersThis enables better customer outcomes, operational efficiency and risk reduction through the delivery and creation of trusted, re-usable data and reporting which is focussed on business outcomes and supports decision making.In line with M&G's values, requiring someone who:Acts with care and integrity - handling data responsibly and communicating transparentlyKeeps things simple - focusses on clarity and reusability in both code, metrics and visualsDelivers results - prioritises outcomes, iterates quickly and improves continuouslyWorks collaboratively - collaborating openly across the direct team, wider AI team, Technology and the business.Job Level: Experienced ColleagueLocation: Flexible in UKClosing Date: 25 June 2026What we offer:At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments.Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit Life at M&GWe have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities . click apply for full job details
24/06/2026
Full time
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.The RoleWorking within Life Data, MI and Analytics as part of the wider Data, MI and AI team, the Data & Visualisation Engineer sits within a broader team of engineers covering the full spectrum of data engineering and visualisation engineering. This team is responsible for delivering high-quality data products, MI, reporting, and insight generation across the Life business.Whilst the role can span both data engineering and visualisation, we are currently recruiting for positions with a stronger emphasis on data engineering capabilities to support our growing data product programme.The Data & Visualisation Engineer is responsible for turning data into decisions; engineering reliable datasets and creating clear, business oriented visualisations that enable confident decision making. Collaborating closely with business stakeholders, you will translate their needs into well-designed data models, semantic layers, shared datasets, and repeatable data products, as well as provide insight through reporting; making complex information understandable and actionable. You will own and deliver elements of our workstack, translating complex and ambiguous requirements into clear delivery, and helping the business to use trusted, high-quality data that is delivered on time, to the right standard, and aligned to the outcomes that matter most for customers and the business.What you'll be accountable forBuilding usable DataDesign, build and maintain ELT pipelines and curated data models aligned to best practice and enterprise strategy/policy.Produce well governed data products that include documentation and relevant data quality checks.Bringing insight to LifeBuild clean, performant Power BI models and reports using best practice DAX, data modelling, and visual storytelling.Design self service-ready BI assets with intuitive navigation, drill paths, KPIs, and filters.Document metric definitions, business rules, and logic in clear, reusable formats.Data Quality and ReliabilityProfile, validate, and reconcile source data; embed data quality rules and monitoring.Investigate issues using structured root cause analysis and partner with SMEs to resolve.Maintain documentation, lineage and controls as part of the delivery lifecycle.Ensure semantic models and datasets are versioned, documented and released in line with team and enterprise standards.Delivery excellenceContribute to backlog refinement, estimation and planning.Deliver iteratively with quick feedback loops.Collaborate closely with stakeholders and SMEs across the business, technology partners, and the wider team.Communicate impacts, risks, and trade offs clearly and early.Stakeholder management and requirements gatheringPartner with business teams (Operations, Propositions, Advice, Distribution, Marketing, Finance and others) to understand desired outcomes, key decisions, and constraints.Lead discovery sessions to map current reporting, source systems, dependencies, and pain points.Run structured requirement gathering workshops, interviews, and data walkthroughs.Translate ambiguous requests into clear requirements (metrics, dimensions, logic, refresh cycles, SLAs).Challenge and refine requirements, reconciling conflicting definitions and negotiating pragmatic scope.Support and execute testing, incorporating feedback into iterative improvements.What success looks likeStakeholders regularly use your data products and/or reports to make timely, confident decisions.Semantic models and definitions are consistent across business areas and reduce rework.Data pipelines and visuals are reliable, performant, and easily maintainable.Data quality issues are identified, tracked, and resolved, with trends improving over time.You make complex concepts simple-your documentation enables others to self serve.Skills, knowledge and experienceEssentialStakeholder Engagement & ElicitationSkilled at understanding business context and converting it into structured data/BI requirements.Ability to reconcile conflicting definitions and drive alignment around a shared version of the truth.Experience facilitating workshops, walkthroughs, UAT sessions, and iterative review cycles.Capture functional and non-functional requirements including data latency, refresh cycles, dependencies, lineage and data sensitivity.Data Modelling, Architecture and SemanticsHands on experience designing data models for the creation of data products and/or the delivery of analytics.Experience designing and maintaining shared datasets and semantic layers with versioning and ownership.Strong skills in designing Power BI models, including relationship design, DAX optimisation, and calculation reuse.Understanding of ontologies, business glossaries, and semantic layers; ability to map business concepts into consistent structures.Data EngineeringProficiency in SQL including window functions, set based logic, optimisation.Experience with modern data platforms (Azure, Databricks, Lakehouse patterns).Knowledge of ELT/ETL pipelines, incremental processing, job orchestration and version control.Exposure to API-based integration, JSON and other programming languages (e.g. Python)Visualisation and BIStrong Power BI development skills: data modelling, DAX, visual design and performance tuning.Ability to design intuitive dashboards with clear KPIs, navigation, and action orientated insights.Quality, Controls and DocumentationExperience profiling data, building DQ rules, validating metrics, and documenting logic.Ability to create clear runbooks, technical specs, and business friendly documentation.Communication and CollaborationAble to articulate complex issues in simple terms for non technical stakeholders.Works effectively with cross functional teams and builds strong relationships at all levels.DesirableExperience with CI/CD for Power BI and/or data pipelines.Familiarity with workflow and/or CRM systems (e.g., Salesforce, Marketo).Experience of working in a Financial, Operational and/or regulated setting.Exposure to domain driven design, knowledge graphs, or conceptual modelling.Relevant technical certifications (e.g. DP 900, PL 300, AZ 900) welcomed.The successful candidate willPut customers and business outcomes at the heart of what they doTake personal responsibility for delivery and data qualityChallenge and speak up, offering an opinion and contributing to team discussions and directionBuild valued, respectful partnerships across technical and non-technical teamsWhy this role mattersThis enables better customer outcomes, operational efficiency and risk reduction through the delivery and creation of trusted, re-usable data and reporting which is focussed on business outcomes and supports decision making.In line with M&G's values, requiring someone who:Acts with care and integrity - handling data responsibly and communicating transparentlyKeeps things simple - focusses on clarity and reusability in both code, metrics and visualsDelivers results - prioritises outcomes, iterates quickly and improves continuouslyWorks collaboratively - collaborating openly across the direct team, wider AI team, Technology and the business.Job Level: Experienced ColleagueLocation: Flexible in UKClosing Date: 25 June 2026What we offer:At M&G, we're committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy - to balance your work and personal commitments.Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.To explore more about life at M&G and our full benefits offering, visit Life at M&GWe have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities . click apply for full job details
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
24/06/2026
Full time
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
24/06/2026
Full time
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
Job Description Technical Business Analyst Location: Newcastle Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. The above information relates to a specific client requirement. Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office three days per week. You are invited to learn, grow and advance in an innovative environment that thrives on shared success, diverse thinking, and offers boundaryless opportunities to drive your career. Role Overview: We are seeking a Technical Business Analyst to join our software delivery team. In this role, you'll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. Responsibilities Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data driven recommendations and reports to executives and stakeholders. Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change. Prepare and co ordinate business activities to support large implementations. Ensure business is operationally ready to support the target operating model. Lead business change activities, building communications and designing training plans to support change. Support testing by reviewing scripts, triaging defects and assisting with test queries. Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. Participate in and facilitate Agile ceremonies (sprint planning, backlog refinement, stand ups). Assist in prioritising the product backlog in alignment with value, risk, and dependencies. Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. Work with cross functional teams and roles including developers, testers, UX, product, live services, DevOps, and technical architects. Apply foundational knowledge of APIs, databases, and system integration concepts. Qualifications 1.5-5 years of experience as a Business Analyst in a software delivery or technology environment. Experience working with cross functional teams and roles (developers, testers, UX, product, live services, DevOps, technical architects). Basic understanding of APIs, databases, and system integration concepts. Establishing and implementing mechanisms to measure and deliver benefits. Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use. The ability to understand business change needs, and to assess the business impact of those changes, capturing, analysing and documenting requirements. Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN. Utilising one or more tools such as JIRA, Confluence, Visio or Excel. Demonstrated experience with Agile (Scrum/Kanban) or Waterfall delivery. Experience delivering change in a number of industry areas, including the public sector. Strong proficiency in SQL for data extraction, transformation and analysis. Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. Familiarity with enterprise platforms, cloud technologies (AWS, Azure, Salesforce) or GenAI. Familiarity with UX principles or wireframing tools (Figma, Balsamiq). Hold a professional BA Certification. Benefits At Accenture, you will receive a competitive basic salary, 25 days of vacation per year, private medical insurance, and an extra 3 days leave per year for charitable work of your choice. Flexibility and mobility are required; you may be required to spend time onsite with our clients and partners to deliver first class services.
24/06/2026
Full time
Job Description Technical Business Analyst Location: Newcastle Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) at the point of application. The above information relates to a specific client requirement. Hybrid Working: This role will require you to work from our Newcastle, Cobalt Business Park office three days per week. You are invited to learn, grow and advance in an innovative environment that thrives on shared success, diverse thinking, and offers boundaryless opportunities to drive your career. Role Overview: We are seeking a Technical Business Analyst to join our software delivery team. In this role, you'll act as the bridge between business stakeholders and the development team, translating business requirements into clear, actionable technical specifications. Responsibilities Bridge the gap between IT and the business using data analytics to assess processes, elicit requirements and deliver data driven recommendations and reports to executives and stakeholders. Create functional designs, sequence diagrams, process flows, business rules catalogues and product backlog items to agree detailed requirements with client product owners and clearly communicate what needs to be developed and tested to the feature teams. Identify, analyse and complete complex business impact assessment across multiple business streams to understand the impact of the product/change. Prepare and co ordinate business activities to support large implementations. Ensure business is operationally ready to support the target operating model. Lead business change activities, building communications and designing training plans to support change. Support testing by reviewing scripts, triaging defects and assisting with test queries. Collaborate with UX/UI designers, developers, and testers throughout the software development lifecycle. Participate in and facilitate Agile ceremonies (sprint planning, backlog refinement, stand ups). Assist in prioritising the product backlog in alignment with value, risk, and dependencies. Identify and communicate technical constraints, risks, and dependencies to the team and stakeholders. Work with cross functional teams and roles including developers, testers, UX, product, live services, DevOps, and technical architects. Apply foundational knowledge of APIs, databases, and system integration concepts. Qualifications 1.5-5 years of experience as a Business Analyst in a software delivery or technology environment. Experience working with cross functional teams and roles (developers, testers, UX, product, live services, DevOps, technical architects). Basic understanding of APIs, databases, and system integration concepts. Establishing and implementing mechanisms to measure and deliver benefits. Ensuring that maximum improvements are made in existing and new business operations as groups of projects deliver their products into operational use. The ability to understand business change needs, and to assess the business impact of those changes, capturing, analysing and documenting requirements. Utilising one or more structured techniques for solution design such as Design Thinking, UML or BPMN. Utilising one or more tools such as JIRA, Confluence, Visio or Excel. Demonstrated experience with Agile (Scrum/Kanban) or Waterfall delivery. Experience delivering change in a number of industry areas, including the public sector. Strong proficiency in SQL for data extraction, transformation and analysis. Ability to independently analyse large datasets to identify trends, validate business requirements, and uncover data quality issues. Familiarity with enterprise platforms, cloud technologies (AWS, Azure, Salesforce) or GenAI. Familiarity with UX principles or wireframing tools (Figma, Balsamiq). Hold a professional BA Certification. Benefits At Accenture, you will receive a competitive basic salary, 25 days of vacation per year, private medical insurance, and an extra 3 days leave per year for charitable work of your choice. Flexibility and mobility are required; you may be required to spend time onsite with our clients and partners to deliver first class services.
Senior Business Analyst - Finance Transformation London - Commercial Who we are We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and businesses in 170 countries through our three businesses, The Economist, Economist Enterprise and Economist Education, which uphold our global reputation for excellence and integrity. Who we are The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our Espresso app and We deliver our information through a range of formats, from newspapers and magazines to conferences, films and digital editions. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. Headquartered in London, The Economist Group has offices and people across the globe, and is valued by its customers for its world-class insights and rigorous analysis. We have individual and corporate customers for our analysis, data and educational offerings. We value individuals who think differently and can challenge the status quo. What we're looking for The Economist Group is embarking on a programme to replace our core Finance platform. Our approach is to prioritise simplifying our current processes and ensure our workflows and data structures are clean before we transition. This foundational work is critical to ensuring accurate and streamlined operations sit at the heart of our commercial engine as well as allowing us to take advantage of the emergence of AI in financial platforms. This role will primarily focus on B2B Revenue, specifically how Salesforce and our Advertising platforms capture and feed data into our finance systems and processes. We are looking for an experienced Senior Business Analyst to collaborate with Finance and Sales Enablement teams to investigate and evaluate the B2B Sales workflows, Salesforce and Media platform data architecture to determine their fit for downstream financial accuracy, billing, and month-end reporting. While this role will primarily focus on B2B revenue flows, you will collaborate across other workstreams. This role will be central in identifying which workflows should be re-engineered and implemented now to drive immediate efficiencies, versus which elements should be scoped but held for the future ERP implementation. The successful candidate will be a skilled navigator of complex stakeholder landscapes. You will collaborate with a wide range of business and finance stakeholders to build a consensus for change and approach. Rather than being embedded in deep technical delivery, your focus will be on defining the high-level requirements and changes to feed into other product and engineering teams for execution. We need someone who can align commercial requirements with clear financial controls. You must be comfortable working at a strategic level to validate the business challenge and mapping data assets and structures to ensure that when we migrate to a new ERP, the upstream data from Salesforce is clean, reliable, and optimized. Accountabilities How you will contribute: Process Diagnostic: Lead the end-to-end confirmation of current B2B sales-to-finance workflows, specifically identifying where Salesforce data entry currently requires manual finance workarounds in our legacy PeopleSoft environment. Strategic "Fix vs. Hold" Recommendations: Critically evaluate complex B2B workflows to determine which should be "cleaned up" immediately as a "no-regrets" move to drive efficiency today, versus those that should be documented and held as requirements for the future ERP implementation. Cross-Functional Stakeholder Alignment: Facilitate engagement across a wide range of business stakeholders and build consensus on future processes that bridge the gap between commercial activity and financial integrity. Requirement Elicitation: Elicit business and finance requirements from Business and Finance teams, either documenting for the future ERP implementation or handing off to Engineering teams for immediate execution. Data Lineage & Integrity Mapping: Investigate the relationship between Sales workflows and Salesforce data objects and downstream Finance activities including billing, revenue recognition, customer management to ensure accuracy and clean data flows. AI Transformation potential: Experience in process re-engineering that takes advantage of AI capabilities whilst maintaining suitable finance process and audit rigor. Transformation mindset: Bring a transformation mindset to an area of potential by leading creative discussions to unblock stuck thinking and reimagine the future state. Impact Assessment & Risk Mitigation: Conduct analysis on how proposed upstream changes affect financial controls and auditability, ensuring we don't "double-fix" processes or create migration risks for the future ERP. Experience, skills and professional attributes To succeed in this role it would be an advantage if you possess: Finance Transformation: Experience in the pre-implementation or process optimization phase of a Finance Transformation, ideally involving the replacement of legacy ERP systems. Salesforce & B2B Domain Expertise: Experience with Salesforce B2B workflows and an understanding of how commercial CRM data capture impacts downstream General Ledger and billing functions. Strategic Process Design: A track record of identifying "no-regrets" process efficiencies in complex, manual environments and making data-driven recommendations for immediate vs. future state implementation. Adept Stakeholder Navigator: Expert ability to co-ordinate a diverse stakeholder map with diverse agendas and priorities towards decisions in the business interest. Requirement Elicitation: Expert in eliciting business requirements with clear value links to both business strategy and finance needs Strategic Adaptability: The ability to work effectively in a high-level, strategy-focused role while the wider programme manages simultaneous RFP and business case workstreams. Please note: this is a 12-month fixed-term contract (FTC) Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. We are committed to building and retaining a diverse and inclusive workforce.
24/06/2026
Full time
Senior Business Analyst - Finance Transformation London - Commercial Who we are We are an organisation that exists to drive progress. That's the "red thread" that connects everyone at The Economist Group (TEG). Our businesses share a devotion to innovation, independence and rigour in their fields of expertise. We empower people to understand and tackle the critical challenges and changes facing the world. Our analytical rigour, global expertise and evidence-based insights enable individuals and organisations to make sense of these shifts and chart a course through them. We deliver analysis and insights in many formats to subscribers and businesses in 170 countries through our three businesses, The Economist, Economist Enterprise and Economist Education, which uphold our global reputation for excellence and integrity. Who we are The Economist is a leading source of analysis on international business and world affairs, published weekly in print and digital editions, and daily through our Espresso app and We deliver our information through a range of formats, from newspapers and magazines to conferences, films and digital editions. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world. Headquartered in London, The Economist Group has offices and people across the globe, and is valued by its customers for its world-class insights and rigorous analysis. We have individual and corporate customers for our analysis, data and educational offerings. We value individuals who think differently and can challenge the status quo. What we're looking for The Economist Group is embarking on a programme to replace our core Finance platform. Our approach is to prioritise simplifying our current processes and ensure our workflows and data structures are clean before we transition. This foundational work is critical to ensuring accurate and streamlined operations sit at the heart of our commercial engine as well as allowing us to take advantage of the emergence of AI in financial platforms. This role will primarily focus on B2B Revenue, specifically how Salesforce and our Advertising platforms capture and feed data into our finance systems and processes. We are looking for an experienced Senior Business Analyst to collaborate with Finance and Sales Enablement teams to investigate and evaluate the B2B Sales workflows, Salesforce and Media platform data architecture to determine their fit for downstream financial accuracy, billing, and month-end reporting. While this role will primarily focus on B2B revenue flows, you will collaborate across other workstreams. This role will be central in identifying which workflows should be re-engineered and implemented now to drive immediate efficiencies, versus which elements should be scoped but held for the future ERP implementation. The successful candidate will be a skilled navigator of complex stakeholder landscapes. You will collaborate with a wide range of business and finance stakeholders to build a consensus for change and approach. Rather than being embedded in deep technical delivery, your focus will be on defining the high-level requirements and changes to feed into other product and engineering teams for execution. We need someone who can align commercial requirements with clear financial controls. You must be comfortable working at a strategic level to validate the business challenge and mapping data assets and structures to ensure that when we migrate to a new ERP, the upstream data from Salesforce is clean, reliable, and optimized. Accountabilities How you will contribute: Process Diagnostic: Lead the end-to-end confirmation of current B2B sales-to-finance workflows, specifically identifying where Salesforce data entry currently requires manual finance workarounds in our legacy PeopleSoft environment. Strategic "Fix vs. Hold" Recommendations: Critically evaluate complex B2B workflows to determine which should be "cleaned up" immediately as a "no-regrets" move to drive efficiency today, versus those that should be documented and held as requirements for the future ERP implementation. Cross-Functional Stakeholder Alignment: Facilitate engagement across a wide range of business stakeholders and build consensus on future processes that bridge the gap between commercial activity and financial integrity. Requirement Elicitation: Elicit business and finance requirements from Business and Finance teams, either documenting for the future ERP implementation or handing off to Engineering teams for immediate execution. Data Lineage & Integrity Mapping: Investigate the relationship between Sales workflows and Salesforce data objects and downstream Finance activities including billing, revenue recognition, customer management to ensure accuracy and clean data flows. AI Transformation potential: Experience in process re-engineering that takes advantage of AI capabilities whilst maintaining suitable finance process and audit rigor. Transformation mindset: Bring a transformation mindset to an area of potential by leading creative discussions to unblock stuck thinking and reimagine the future state. Impact Assessment & Risk Mitigation: Conduct analysis on how proposed upstream changes affect financial controls and auditability, ensuring we don't "double-fix" processes or create migration risks for the future ERP. Experience, skills and professional attributes To succeed in this role it would be an advantage if you possess: Finance Transformation: Experience in the pre-implementation or process optimization phase of a Finance Transformation, ideally involving the replacement of legacy ERP systems. Salesforce & B2B Domain Expertise: Experience with Salesforce B2B workflows and an understanding of how commercial CRM data capture impacts downstream General Ledger and billing functions. Strategic Process Design: A track record of identifying "no-regrets" process efficiencies in complex, manual environments and making data-driven recommendations for immediate vs. future state implementation. Adept Stakeholder Navigator: Expert ability to co-ordinate a diverse stakeholder map with diverse agendas and priorities towards decisions in the business interest. Requirement Elicitation: Expert in eliciting business requirements with clear value links to both business strategy and finance needs Strategic Adaptability: The ability to work effectively in a high-level, strategy-focused role while the wider programme manages simultaneous RFP and business case workstreams. Please note: this is a 12-month fixed-term contract (FTC) Working Arrangements The majority of our roles operate on a hybrid working pattern, with 3+ days office attendance required. AI usage for your application We are an innovative organisation that encourages the use of technology. We recognise that candidates may utilise AI tools to support with their job application process. However, it is essential that all information you provide truthfully and accurately reflects your own experience, skills, and qualifications. What we offer Our benefits package is designed to support your wellbeing, growth, and work-life balance. It includes a highly competitive pension or 401(k) plan, private health insurance, and 24/7 access to counselling and wellbeing resources through our Employee Assistance Program. We also offer a range of lifestyle benefits, including our Work From Anywhere program, which allows you to work from any location where you have the legal right to do so for up to 25 days per year. In addition, we provide generous annual and parental leave, as well as dedicated days off for volunteering and even for moving home. You will also be given free access to all The Economist content, including an online subscription, our range of apps, podcasts and more. We are committed to building and retaining a diverse and inclusive workforce.
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
24/06/2026
Full time
Job Description We are seeking a Cyber Security Analyst - Cloud Security Specialist to help protect Heathrow's cloud infrastructure, applications, and services. They will work as part of the Cyber Security Solutions Team ensuring security is integrated into the design, deployment, and operations of cloud-based systems. This role will involve identifying and mitigating cloud-related security risks, ensuring compliance with industry standards, and driving continuous improvement in cloud security practices. They will help ensure that the organisation's cloud environments are designed, managed, and configured according to the highest Cyber Security principles and that Cloud environments are configured to comply with industry good practice, standards and regulatory requirements. The individual will work closely with cloud specialists across the organisation to provide technical expertise, validate cloud security configurations, and support the overall Cyber Security posture. Your role will involve Cloud Security Strategy and Design: Help develop and implement cloud security frameworks, ensuring that security best practices are integrated into all aspects of cloud infrastructure and services. Cloud Security Operations: Ensure appropriate monitoring, detection, and response to security threats and vulnerabilities within cloud environments is embedded from the outset. Conduct risk assessments and security audits to identify areas of improvement and ensure compliance with regulatory requirements. Incident Response & Forensics: Support incident response efforts in cloud environments, including identifying and investigating security incidents and breaches. Provide technical input and support to root cause analysis and recommend corrective actions. Automation & Optimisation: Automate security controls, monitoring, and response processes to improve operational efficiency and reduce risk in cloud environments. Collaboration & Communication: Work closely with development teams, DevOps, and other stakeholders to implement security controls in cloud infrastructure. Provide clear and concise communication to both technical and non-technical stakeholders regarding security risks, incidents, and resolutions. Compliance & Governance: Ensure adherence to regulatory requirements and industry standards within cloud environments. Assist with audits and ensure security governance is in place. Continuous Improvement: Stay up-to-date with emerging cloud security trends and vulnerabilities. Continuously evaluate and enhance security practices to keep up with evolving cloud technologies and threats. These skills are essential Strong experience of hands-on technical experience in Cloud security engineering, with a proven track record of securing cloud environments. Solid experience with cloud architecture, security protocols, and secure cloud configurations. Proven track record of providing Cyber Security guidance on cloud application design, implementation, and ongoing management. Experience in ensuring compliance with industry standards and regulations related to cloud security (e.g., NIST, ISO 27001, PCI-DSS, GDPR). Experience working with cross-functional teams and collaborating with development engineers, Cyber Security specialists, and other internal stakeholders to ensure cloud security. Deep knowledge of cloud platforms and services (Azure, Google Cloud). Experience of security Cloud platforms including Salesforce. Expertise in cloud security tools and technologies (e.g., Shield, Azure Security, SCCP, Wiz, Guard). Strong understanding of web application and cloud firewalls, encryption, identity and API security. Experience with automation tools (e.g., Terraform, Ansible, CloudFormation) for securing cloud infrastructure. Ideally, you'll have Experience with network security in cloud environments (e.g., AWS, Azure) and hybrid network configurations. Experience with DevSecOps practices, secure coding, and cloud-native application security. Familiarity with containerisation technologies (e.g., Docker, Kubernetes) and their security implications.
Salesforce Solution Architect/Developer GoHenry - 12-Month Fixed Term Contract (Maternity Cover) GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood. We are looking for a Salesforce Solution Architect/Developer to report to the Senior Salesforce Platform Manager and work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation, and development of the Support Domain. You will be a key player in ensuring the Salesforce roadmap is aligned with our global company goals and serves as a robust backbone for our operations. What you will do at GoHenry: Salesforce Platform Delivery: Lead hands on configuration, implementation, and support of all projects on the Service Cloud platform and connected 3rd party apps to enhance capabilities and the customer experience. Solution Architecture & Builds: Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions. Custom Development: Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform's UI and functionality using Apex and JavaScript. User Support & Advisory: Manage the JIRA ticket system to provide day to day platform support, acting as a trusted advisor to the wider business. System Health & Maintenance: Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high quality technical documentation and user guides. Data Management: Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses. Strategic Contribution: Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs. What you will bring to GoHenry: Technical Expertise: At least 5+ years of hands on Salesforce Administration experience with a deep focus on Service Cloud. Programmatic Proficiency: Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development. Configuration Mastery: Expert knowledge of Lightning Flows, Object/field management, Einstein Bots, OmniChannel, and mobile administration. Certifications: You are a Certified Salesforce Administrator, Advanced Administrator, Platform App Builder, and Platform Developer I (PDI). Problem Solving Mindset: A proactive attitude toward platform enhancements and the ability to translate business needs into technical reality. Desirable Extras: Salesforce Service Cloud Consultant or PD2 certifications; knowledge of Contact Centre operations or integrated apps like AWS (Telephony) or Apache Airflow. What's in it for you? All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad! Other Offers: GoFlex: Work from Home, Office, or a mix of both Your Birthday Day off Annual Leave: 25 days annual leave, in addition to 8 UK bank holidays Learning: An excellent Induction & onboarding program with ongoing learning & development Healthcare: A choice between Bupa Health Cash Plan or Bupa Private Medical Protection: Death in service - 4x your annual salary from month 1 Wellbeing: Physical and Mental Wellbeing support and platforms for you and your family Family First: Family-friendly leave policies, including enhanced maternity (up to 26 weeks full pay) and paternity leave. Finance: Salary Sacrifice options About GoHenry We're on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry's prepaid debit card and app - because learning through doing really works. All while our unique built in controls give parents total peace of mind. We're proud to say We ranked in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023. We're one of Tech Track's top 50 fastest-growing UK companies. We won Finders Kid's Cards Customer Satisfaction Awards in 2022 and 2023. We won the Tech for Good award at the Better Society Awards 2023. Our community has donated over £500,000 to the NSPCC via their accounts. But we're still growing, and that's why we need you. GoHenry is an equal opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
24/06/2026
Full time
Salesforce Solution Architect/Developer GoHenry - 12-Month Fixed Term Contract (Maternity Cover) GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns. Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. We are focused on empowering families with engaging money management tools, educational content, and a seamless product experience that creates financial well-being from birth to adulthood. We are looking for a Salesforce Solution Architect/Developer to report to the Senior Salesforce Platform Manager and work across the Salesforce Service Cloud product to deliver continuous improvement, optimisation, and development of the Support Domain. You will be a key player in ensuring the Salesforce roadmap is aligned with our global company goals and serves as a robust backbone for our operations. What you will do at GoHenry: Salesforce Platform Delivery: Lead hands on configuration, implementation, and support of all projects on the Service Cloud platform and connected 3rd party apps to enhance capabilities and the customer experience. Solution Architecture & Builds: Collaborate with colleagues and end customers to create prototypes and proofs of concept, translating complex business requirements into scalable technical solutions. Custom Development: Develop, test, and deploy Custom Lightning Web Components (LWC) and Aura components to extend the platform's UI and functionality using Apex and JavaScript. User Support & Advisory: Manage the JIRA ticket system to provide day to day platform support, acting as a trusted advisor to the wider business. System Health & Maintenance: Oversee security reviews, sandbox management, release updates, and health checks, while maintaining high quality technical documentation and user guides. Data Management: Monitor data flows, manage backup and archive administration, and track platform usage, storage, and licenses. Strategic Contribution: Work with the Operations Team to ensure the platform supports technical and strategic OKRs and KPIs. What you will bring to GoHenry: Technical Expertise: At least 5+ years of hands on Salesforce Administration experience with a deep focus on Service Cloud. Programmatic Proficiency: Strong skills in Apex (Triggers, Classes, Controllers) and JavaScript for LWC development. Configuration Mastery: Expert knowledge of Lightning Flows, Object/field management, Einstein Bots, OmniChannel, and mobile administration. Certifications: You are a Certified Salesforce Administrator, Advanced Administrator, Platform App Builder, and Platform Developer I (PDI). Problem Solving Mindset: A proactive attitude toward platform enhancements and the ability to translate business needs into technical reality. Desirable Extras: Salesforce Service Cloud Consultant or PD2 certifications; knowledge of Contact Centre operations or integrated apps like AWS (Telephony) or Apache Airflow. What's in it for you? All the essentials you would expect, including a workplace pension plan, 33 days of holiday (including public holidays), & great company events local & abroad! Other Offers: GoFlex: Work from Home, Office, or a mix of both Your Birthday Day off Annual Leave: 25 days annual leave, in addition to 8 UK bank holidays Learning: An excellent Induction & onboarding program with ongoing learning & development Healthcare: A choice between Bupa Health Cash Plan or Bupa Private Medical Protection: Death in service - 4x your annual salary from month 1 Wellbeing: Physical and Mental Wellbeing support and platforms for you and your family Family First: Family-friendly leave policies, including enhanced maternity (up to 26 weeks full pay) and paternity leave. Finance: Salary Sacrifice options About GoHenry We're on a mission to help every kid be smart with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it: We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry's prepaid debit card and app - because learning through doing really works. All while our unique built in controls give parents total peace of mind. We're proud to say We ranked in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023. We're one of Tech Track's top 50 fastest-growing UK companies. We won Finders Kid's Cards Customer Satisfaction Awards in 2022 and 2023. We won the Tech for Good award at the Better Society Awards 2023. Our community has donated over £500,000 to the NSPCC via their accounts. But we're still growing, and that's why we need you. GoHenry is an equal opportunity employer, and we're on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre sales, solution design, and integration stages, then owns the orchestration from contract signature through go live and early adoption. We are committed to empowering businesses with the tools they need to run high performing, compliant, and scalable spend programmes across EMEA. What you'll do As the Implementation Manager for our Spend Team, you will own the end to end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre sale through go live and early spend activation runs smoothly. This role is based in London (3 days in office), with implementation coverage across EMEA. Responsibilities: Act as a trusted technical advisor to customers and internal teams on high value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best fit integration blueprint, including when and how to leverage APIs and third party connectors. Work hands on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration heavy use cases at scale. Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi stakeholder technology or financial services implementations. 4+ years of client facing delivery or professional services experience in a high paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). Proven track record of successfully delivering cross functional projects with stakeholders from diverse backgrounds and job functions, including C level executives, technical teams, and operations. Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: Hands on experience working with or alongside integration engineers, solution architects, or technical program managers on API based integrations, including familiarity with common web, SSO, and ERP integration concepts. Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand ups, steering committees, and executive readouts. Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. Ability to thrive in a fast moving, ambiguous environment, balancing structured methodologies with pragmatic decision making to keep complex projects moving forward. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
24/06/2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre sales, solution design, and integration stages, then owns the orchestration from contract signature through go live and early adoption. We are committed to empowering businesses with the tools they need to run high performing, compliant, and scalable spend programmes across EMEA. What you'll do As the Implementation Manager for our Spend Team, you will own the end to end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre sale through go live and early spend activation runs smoothly. This role is based in London (3 days in office), with implementation coverage across EMEA. Responsibilities: Act as a trusted technical advisor to customers and internal teams on high value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best fit integration blueprint, including when and how to leverage APIs and third party connectors. Work hands on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration heavy use cases at scale. Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi stakeholder technology or financial services implementations. 4+ years of client facing delivery or professional services experience in a high paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). Proven track record of successfully delivering cross functional projects with stakeholders from diverse backgrounds and job functions, including C level executives, technical teams, and operations. Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: Hands on experience working with or alongside integration engineers, solution architects, or technical program managers on API based integrations, including familiarity with common web, SSO, and ERP integration concepts. Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand ups, steering committees, and executive readouts. Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. Ability to thrive in a fast moving, ambiguous environment, balancing structured methodologies with pragmatic decision making to keep complex projects moving forward. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Job Title : Salesforce ArchitectJob Location : London , UK (Hybrid 3 days office)Job Type : ContractJob Description :Role PurposeThe Salesforce Solutions Architect provides architectural leadership within an Agile Scrum team delivering solutions on the Salesforce platform.Working closely with Product Owners, Business Analysts, Developers, and stakeholders, the architect ensures that requirements are technically feasible, clearly defined, and aligned with Salesforce best practices. The role focuses on translating user stories and business needs into scalable, maintainable Salesforce solutions that maximise the capabilities of the platform.The architect provides guidance on the art of the possible within Salesforce, recommending optimal design patterns, prioritising out-of-the-box functionality, and ensuring new features integrate effectively with the wider Salesforce ecosystem.By actively supporting backlog refinement, sprint planning, and solution design discussions, the Salesforce Solutions Architect ensures that requirements evolve into high-quality technical solutions that deliver business value while maintaining long-term platform sustainability.Key Responsibilities :Scrum Team Architecture SupportAct as the primary technical design authority within the Scrum team for Salesforce solutions.Collaborate closely with Product Owners and Business Analysts during backlog refinement to:Review requirements for technical feasibilityHelp shape user stories and acceptance criteriaIdentify dependencies and technical risksSupport sprint planning by providing architectural input into solution design, complexity, and implementation approach.Work alongside developers throughout the sprint to ensure solutions align with agreed architecture and Salesforce best practices.Solution Design & Technical LeadershipDesign scalable, secure, and maintainable Salesforce solutions across:Sales CloudExperience CloudSalesforce PlatformDefine solution patterns for:Data model designAutomation strategies (Flow vs Apex)Integration approachesSecurity and access modelsProvide clear technical guidance to developers, admins, and integration engineers during implementation.Produce lightweight architecture artefacts where required, such as:Solution diagramsData modelsIntegration flowsDesign decisionsSalesforce Platform ExpertiseAdvise the Scrum team on Salesforce platform capabilities and the art of the possible.Recommend solutions that prioritise out-of-the-box Salesforce functionality and declarative configuration before custom development.Guide developers on the appropriate use of:FlowApexLightning Web ComponentsPlatform EventsSalesforce APIsEnsure solutions comply with Salesforce platform limits, performance considerations, and best practices.Integration & Ecosystem AlignmentEnsure Salesforce solutions integrate effectively with the wider enterprise ecosystem.Define and validate integration patterns using:REST/SOAP APIsPlatform EventsChange Data CaptureMiddleware platforms (e.g., MuleSoft)Ensure data flows, ownership models, and synchronisation patterns are clearly defined and sustainable.Technical Governance & QualityEnsure new functionality aligns with the organisations Salesforce architecture, governance standards, and data model.Conduct design and solution reviews to ensure quality, scalability, and maintainability.Identify technical risks early and guide the team toward effective mitigation strategies.Support delivery teams in maintaining high standards of documentation, testing, and technical quality.Stakeholder CollaborationAct as a technical advisor to Product Owners, Project Managers, Business Analysts and stakeholders on Salesforce capabilities and solution options.Assist in communicating technical concepts clearly to both technical and non-technical audiences.Provide structured recommendations that balance business value, technical complexity, and platform sustainability.Required Skills & ExperienceSalesforce ExpertiseStrong knowledge of Salesforce platform capabilities including:Sales CloudExperience CloudSalesforce PlatformHands-on understanding of:Flow and declarative automationApex developmentLightning Web ComponentsSalesforce data modellingExperience designing scalable solutions that operate within Salesforce governor limits.Integration & ArchitectureUnderstanding of integration patterns and API-based architectures.Experience working with:REST and SOAP APIsEvent-driven integrationMiddleware platforms (e.g., MuleSoft)Strong understanding of Salesforce data architecture.Agile DeliveryExperience working in Agile Scrum teams.Ability to support the development of:Backlog refinementSprint planningUser story designAcceptance criteria definitionComfortable collaborating daily with developers, product owners, and business analysts.Leadership & CommunicationStrong stakeholder engagement and communication skills.Ability to guide delivery teams and influence design decisions without direct authority.Strong analytical and problem-solving capabilities.Desirable QualificationsSalesforce Certified Application Architect or System Architect.Additional certifications such as:Salesforce Platform DeveloperIntegration Architecture DesignerData Architecture DesignerExperience working on complex Salesforce transformations or multi-system integrations.Success MeasuresSalesforce solutions delivered that are:Technically sound and aligned with Salesforce best practicesScalable, maintainable, and secureDelivered effectively through Agile Scrum teamsHigh-quality collaboration between product, architecture, and engineering teams.Reduced technical risk and improved platform sustainability.Strong adoption of Salesforce capabilities across the organisation.
24/06/2026
Full time
Job Title : Salesforce ArchitectJob Location : London , UK (Hybrid 3 days office)Job Type : ContractJob Description :Role PurposeThe Salesforce Solutions Architect provides architectural leadership within an Agile Scrum team delivering solutions on the Salesforce platform.Working closely with Product Owners, Business Analysts, Developers, and stakeholders, the architect ensures that requirements are technically feasible, clearly defined, and aligned with Salesforce best practices. The role focuses on translating user stories and business needs into scalable, maintainable Salesforce solutions that maximise the capabilities of the platform.The architect provides guidance on the art of the possible within Salesforce, recommending optimal design patterns, prioritising out-of-the-box functionality, and ensuring new features integrate effectively with the wider Salesforce ecosystem.By actively supporting backlog refinement, sprint planning, and solution design discussions, the Salesforce Solutions Architect ensures that requirements evolve into high-quality technical solutions that deliver business value while maintaining long-term platform sustainability.Key Responsibilities :Scrum Team Architecture SupportAct as the primary technical design authority within the Scrum team for Salesforce solutions.Collaborate closely with Product Owners and Business Analysts during backlog refinement to:Review requirements for technical feasibilityHelp shape user stories and acceptance criteriaIdentify dependencies and technical risksSupport sprint planning by providing architectural input into solution design, complexity, and implementation approach.Work alongside developers throughout the sprint to ensure solutions align with agreed architecture and Salesforce best practices.Solution Design & Technical LeadershipDesign scalable, secure, and maintainable Salesforce solutions across:Sales CloudExperience CloudSalesforce PlatformDefine solution patterns for:Data model designAutomation strategies (Flow vs Apex)Integration approachesSecurity and access modelsProvide clear technical guidance to developers, admins, and integration engineers during implementation.Produce lightweight architecture artefacts where required, such as:Solution diagramsData modelsIntegration flowsDesign decisionsSalesforce Platform ExpertiseAdvise the Scrum team on Salesforce platform capabilities and the art of the possible.Recommend solutions that prioritise out-of-the-box Salesforce functionality and declarative configuration before custom development.Guide developers on the appropriate use of:FlowApexLightning Web ComponentsPlatform EventsSalesforce APIsEnsure solutions comply with Salesforce platform limits, performance considerations, and best practices.Integration & Ecosystem AlignmentEnsure Salesforce solutions integrate effectively with the wider enterprise ecosystem.Define and validate integration patterns using:REST/SOAP APIsPlatform EventsChange Data CaptureMiddleware platforms (e.g., MuleSoft)Ensure data flows, ownership models, and synchronisation patterns are clearly defined and sustainable.Technical Governance & QualityEnsure new functionality aligns with the organisations Salesforce architecture, governance standards, and data model.Conduct design and solution reviews to ensure quality, scalability, and maintainability.Identify technical risks early and guide the team toward effective mitigation strategies.Support delivery teams in maintaining high standards of documentation, testing, and technical quality.Stakeholder CollaborationAct as a technical advisor to Product Owners, Project Managers, Business Analysts and stakeholders on Salesforce capabilities and solution options.Assist in communicating technical concepts clearly to both technical and non-technical audiences.Provide structured recommendations that balance business value, technical complexity, and platform sustainability.Required Skills & ExperienceSalesforce ExpertiseStrong knowledge of Salesforce platform capabilities including:Sales CloudExperience CloudSalesforce PlatformHands-on understanding of:Flow and declarative automationApex developmentLightning Web ComponentsSalesforce data modellingExperience designing scalable solutions that operate within Salesforce governor limits.Integration & ArchitectureUnderstanding of integration patterns and API-based architectures.Experience working with:REST and SOAP APIsEvent-driven integrationMiddleware platforms (e.g., MuleSoft)Strong understanding of Salesforce data architecture.Agile DeliveryExperience working in Agile Scrum teams.Ability to support the development of:Backlog refinementSprint planningUser story designAcceptance criteria definitionComfortable collaborating daily with developers, product owners, and business analysts.Leadership & CommunicationStrong stakeholder engagement and communication skills.Ability to guide delivery teams and influence design decisions without direct authority.Strong analytical and problem-solving capabilities.Desirable QualificationsSalesforce Certified Application Architect or System Architect.Additional certifications such as:Salesforce Platform DeveloperIntegration Architecture DesignerData Architecture DesignerExperience working on complex Salesforce transformations or multi-system integrations.Success MeasuresSalesforce solutions delivered that are:Technically sound and aligned with Salesforce best practicesScalable, maintainable, and secureDelivered effectively through Agile Scrum teamsHigh-quality collaboration between product, architecture, and engineering teams.Reduced technical risk and improved platform sustainability.Strong adoption of Salesforce capabilities across the organisation.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.At Salesforce, we are seeking outstanding individuals to join our team as an Apromore Solution Engineer with a strong technical background and deep expertise in process intelligence, data engineering, and AI-driven solutions. In this role, you will go beyond traditional pre-sales; you will be pivotal in bridging the gap between process perception and reality, designing bespoke B2B solutions, and acting as a trusted technical advisor to safely guide enterprise clients through their automation and Agentic AI adoption journey.About ApromoreApromore is a global leader in AI-driven process intelligence technology. Now part of Salesforce, Apromore provides organizations with an "Intelligent Process Twin" to gain complete operational transparency. As enterprises rush to scale AI, Apromore bridges the gap between process perception and reality, acting as the critical backbone that enables organizations to systematically discover, de-risk, deploy, and govern Agentic AI automation across the enterprise.About the RoleAs a key technical anchor within our Apromore Specialist team, you will partner directly with Account Executives to advance and close enterprise opportunities by establishing deep technical credibility. This is a hands-on, high-impact role requiring pre-sales depth and engineering mastery. You will target, among others, enterprise clients who are scaling AI into production, leveraging Apromore's process intelligence capabilities to precisely identify high-propensity, high-ROI use cases for AI agents (such as Agentforce). You will guide C-level executives and technical stakeholders away from broad anecdotes and align them onto data-driven, value-backed technical solutions.What you'll be doing:Run Great Technical Discovery: Partner with AEs to conduct comprehensive technical discovery sessions. Analyze sophisticated business problems, uncover real technical blockers, mapping architecture constraints to design optimized "To-Be" processes.Prototyping & Hands-on Implementation: Act as a "builder" by constructing Proof of Concepts (PoCs) and minimum viable prototypes. Ingest historical event logs into Apromore to capture factual baselines and empirically validate the technical feasibility of proposed agentic automations, replatforming initiatives, and cost-saving opportunities.Data Configuration & Architecture: Guide customers on end-to-end data connectivity. Assist client teams in designing robust process data models, building efficient ETL/processing pipelines, and seamlessly integrating enterprise data ecosystems (such as Salesforce Data Cloud, Snowflake, or legacy ERPs).Deliver Value-Based Technical Messaging: Fluent in both "API" and "ROI," you will translate working prototypes into solid business cases. Help executive decision-makers across Automation/AI, Digital Transformation, Operational Excellence, and Risk & Compliance understand how process optimization maps to financial business impact.De-Risk Agentic AI Deployments: Help customers envision and safely activate autonomous AI agents. Employing your technical depth, demonstrate how clean process context, clear handoffs, and well-understood workflows are required to deploy agents safely, productively, and within trust guardrails.Deliver Training & Consultancy Projects: Lead and execute professional service engagements in process intelligence, technical onboarding, and specialized training programs for enterprise clients. Serve as the primary consultant to ensure successful customer adoption, guiding their teams on advanced process intelligence methodologies and execution best practices.Scale Engineering Impact: Contribute to the broader solutions community by building reusable assets, reference architectures, demo innovations, and mentoring junior Solution Engineers.What you should have:5+ Years of Experience in customer-facing technical selling roles (Solution Engineer, Technical/Solution Architect, Forward Deployed Engineer) or technical project delivery roles.Process Intelligence Expertise : Background working with process analytics, process mining, task mining, process simulation and data-driven business process management concepts.Strong Data Engineering Skills & Builder Credibility: Experience working with SQL, Python and building data pipelines and API integrations.AI Fluency: Familiarity with LLMs, prompt engineering, and agentic orchestration frameworks.Sales Instinct & Commercial Curiosity: An understanding of how pre-sales fits into a complex enterprise deal cycle. You are energized by solving technical puzzles that directly unlock commercial success.Exceptional Relationship Building: Proven ability to connect and communicate technical concepts fluidly to diverse stakeholders, ranging from C-suite executives to IT infrastructure and database teams.Education: Bachelor's degree in Computer Science, Software Engineering, Data Science/AI, or equivalent.Characteristics:An outstanding blend of technical depth, strategic business acumen, and low-ego collaboration.An agile, "roll-up-your-sleeves" layout to problem-solving that favors progress over perfection.Intellectual openness and the ability to comfortably navigate ambiguity.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
24/06/2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.At Salesforce, we are seeking outstanding individuals to join our team as an Apromore Solution Engineer with a strong technical background and deep expertise in process intelligence, data engineering, and AI-driven solutions. In this role, you will go beyond traditional pre-sales; you will be pivotal in bridging the gap between process perception and reality, designing bespoke B2B solutions, and acting as a trusted technical advisor to safely guide enterprise clients through their automation and Agentic AI adoption journey.About ApromoreApromore is a global leader in AI-driven process intelligence technology. Now part of Salesforce, Apromore provides organizations with an "Intelligent Process Twin" to gain complete operational transparency. As enterprises rush to scale AI, Apromore bridges the gap between process perception and reality, acting as the critical backbone that enables organizations to systematically discover, de-risk, deploy, and govern Agentic AI automation across the enterprise.About the RoleAs a key technical anchor within our Apromore Specialist team, you will partner directly with Account Executives to advance and close enterprise opportunities by establishing deep technical credibility. This is a hands-on, high-impact role requiring pre-sales depth and engineering mastery. You will target, among others, enterprise clients who are scaling AI into production, leveraging Apromore's process intelligence capabilities to precisely identify high-propensity, high-ROI use cases for AI agents (such as Agentforce). You will guide C-level executives and technical stakeholders away from broad anecdotes and align them onto data-driven, value-backed technical solutions.What you'll be doing:Run Great Technical Discovery: Partner with AEs to conduct comprehensive technical discovery sessions. Analyze sophisticated business problems, uncover real technical blockers, mapping architecture constraints to design optimized "To-Be" processes.Prototyping & Hands-on Implementation: Act as a "builder" by constructing Proof of Concepts (PoCs) and minimum viable prototypes. Ingest historical event logs into Apromore to capture factual baselines and empirically validate the technical feasibility of proposed agentic automations, replatforming initiatives, and cost-saving opportunities.Data Configuration & Architecture: Guide customers on end-to-end data connectivity. Assist client teams in designing robust process data models, building efficient ETL/processing pipelines, and seamlessly integrating enterprise data ecosystems (such as Salesforce Data Cloud, Snowflake, or legacy ERPs).Deliver Value-Based Technical Messaging: Fluent in both "API" and "ROI," you will translate working prototypes into solid business cases. Help executive decision-makers across Automation/AI, Digital Transformation, Operational Excellence, and Risk & Compliance understand how process optimization maps to financial business impact.De-Risk Agentic AI Deployments: Help customers envision and safely activate autonomous AI agents. Employing your technical depth, demonstrate how clean process context, clear handoffs, and well-understood workflows are required to deploy agents safely, productively, and within trust guardrails.Deliver Training & Consultancy Projects: Lead and execute professional service engagements in process intelligence, technical onboarding, and specialized training programs for enterprise clients. Serve as the primary consultant to ensure successful customer adoption, guiding their teams on advanced process intelligence methodologies and execution best practices.Scale Engineering Impact: Contribute to the broader solutions community by building reusable assets, reference architectures, demo innovations, and mentoring junior Solution Engineers.What you should have:5+ Years of Experience in customer-facing technical selling roles (Solution Engineer, Technical/Solution Architect, Forward Deployed Engineer) or technical project delivery roles.Process Intelligence Expertise : Background working with process analytics, process mining, task mining, process simulation and data-driven business process management concepts.Strong Data Engineering Skills & Builder Credibility: Experience working with SQL, Python and building data pipelines and API integrations.AI Fluency: Familiarity with LLMs, prompt engineering, and agentic orchestration frameworks.Sales Instinct & Commercial Curiosity: An understanding of how pre-sales fits into a complex enterprise deal cycle. You are energized by solving technical puzzles that directly unlock commercial success.Exceptional Relationship Building: Proven ability to connect and communicate technical concepts fluidly to diverse stakeholders, ranging from C-suite executives to IT infrastructure and database teams.Education: Bachelor's degree in Computer Science, Software Engineering, Data Science/AI, or equivalent.Characteristics:An outstanding blend of technical depth, strategic business acumen, and low-ego collaboration.An agile, "roll-up-your-sleeves" layout to problem-solving that favors progress over perfection.Intellectual openness and the ability to comfortably navigate ambiguity.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Falcon Smart IT Limited is seeking a Salesforce Architect for a hybrid role based in London. In this position, you'll lead architectural solutions on the Salesforce platform, collaborating with Product Owners and stakeholders to define and implement strategies. The ideal candidate will have extensive knowledge of Salesforce functionality including Sales Cloud, Experience Cloud, and skills in Apex development and APIs. Your role will involve reviewing technical feasibility, designing scalable solutions, and ensuring optimal integration with organizational standards.
24/06/2026
Full time
Falcon Smart IT Limited is seeking a Salesforce Architect for a hybrid role based in London. In this position, you'll lead architectural solutions on the Salesforce platform, collaborating with Product Owners and stakeholders to define and implement strategies. The ideal candidate will have extensive knowledge of Salesforce functionality including Sales Cloud, Experience Cloud, and skills in Apex development and APIs. Your role will involve reviewing technical feasibility, designing scalable solutions, and ensuring optimal integration with organizational standards.
About Schroders We're a global investment manager, helping institutions, intermediaries, and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. With around 5,000 people on six continents and over 200 years of history, we continuously adapt to societal and technological changes while maintaining our commitment to helping our clients and society prosper. Technology at Schroders There's a huge amount of change happening at Schroders. Technology is shaping our business more and more, creating numerous opportunities. As a significant financial player, we can put substantial backing behind good ideas. While we have enormous responsibilities to our clients and shareholders, our tech teams are friendlier and more informal than you might expect. The Base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre, and we have everything we need to work flexibly. The Team The Asset Management Platforms department at Schroders is a global technology change delivery function that oversees and executes all technology delivery within the organization. The Client Engagement team sits within Client Technology and is responsible for all platforms associated with the provision of client relationship management with a strong emphasis on Salesforce. The core team is responsible for understanding business needs, solving complex problems, mobilizing and delivering large change programs, and maintaining the integrity of the Salesforce platform and associated capabilities. What you'll do Partner with the Product Lead and senior business stakeholders across Client Engagement, collaborating with multiple domains spanning both our Public and Private businesses. Lead analysis across complex change and early stage (pre project) initiatives-translating ambiguous problems into clear, actionable outcomes. Shape and validate end to end business requirements, ensuring they are understood, prioritised, and delivered through to successful adoption and measurable value. Drive proof of value and proof of concept work to rapidly test ideas, de risk delivery, and build compelling cases for investment. Support data integration initiatives, helping connect Salesforce with upstream and downstream platforms to enable joined up client journeys and high quality insight. Harness emerging AI capabilities to enhance productivity, decision making, and client engagement-identifying practical use cases and guiding them from concept to implementation. The knowledge, experience and qualifications you need Extensive experience in technology change delivery within a large global finance services organisation. Exceptional stakeholder management and communication skills, with the ability to influence at all levels. Strong analytical skills such as business process modelling, requirements gathering, technical diagramming, and workshop facilitation. A background in Salesforce with Salesforce Certified Platform Administrator certification as a minimum. Other associated certifications such as Certified Business Analyst, Certified Sales Cloud Consultant as optional. Ability to take a holistic view to determine the target state proposal. The outcome will often include changes to the Business Operating Model and Data architecture alongside the Technology Platform. Proficient in using technical diagramming and white boarding tools. Good eye for detail, hands on experience of producing technical specifications and gap analysis outputs. Strong written and verbal presentation skills. Broad experience of business analysis across a number of different capabilities, systems and teams; number of different experiences is valued higher than length of experience. Strong knowledge and experience of end to end SDLC process (Agile, Waterfall, hybrid etc). Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones, etc. What you'll be like The ideal candidate for the Principal Business Analyst role will be a dynamic and collaborative leader, able to influence and foster a business value outcomes driven mindset. They will be comfortable leading complex analysis, using their initiative to break down challenges and self organise. Comfortable engaging with senior stakeholders, this individual will demonstrate strong interpersonal skills and the ability to build rapport, facilitating constructive discussions around technology initiatives. Their innovative approach will drive the exploration of cutting edge solutions and methodologies, ultimately enhancing project outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, allows us to make better decisions and better achieve our purpose. This is why inclusion and diversity are strategic priorities for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.
24/06/2026
Full time
About Schroders We're a global investment manager, helping institutions, intermediaries, and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. With around 5,000 people on six continents and over 200 years of history, we continuously adapt to societal and technological changes while maintaining our commitment to helping our clients and society prosper. Technology at Schroders There's a huge amount of change happening at Schroders. Technology is shaping our business more and more, creating numerous opportunities. As a significant financial player, we can put substantial backing behind good ideas. While we have enormous responsibilities to our clients and shareholders, our tech teams are friendlier and more informal than you might expect. The Base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre, and we have everything we need to work flexibly. The Team The Asset Management Platforms department at Schroders is a global technology change delivery function that oversees and executes all technology delivery within the organization. The Client Engagement team sits within Client Technology and is responsible for all platforms associated with the provision of client relationship management with a strong emphasis on Salesforce. The core team is responsible for understanding business needs, solving complex problems, mobilizing and delivering large change programs, and maintaining the integrity of the Salesforce platform and associated capabilities. What you'll do Partner with the Product Lead and senior business stakeholders across Client Engagement, collaborating with multiple domains spanning both our Public and Private businesses. Lead analysis across complex change and early stage (pre project) initiatives-translating ambiguous problems into clear, actionable outcomes. Shape and validate end to end business requirements, ensuring they are understood, prioritised, and delivered through to successful adoption and measurable value. Drive proof of value and proof of concept work to rapidly test ideas, de risk delivery, and build compelling cases for investment. Support data integration initiatives, helping connect Salesforce with upstream and downstream platforms to enable joined up client journeys and high quality insight. Harness emerging AI capabilities to enhance productivity, decision making, and client engagement-identifying practical use cases and guiding them from concept to implementation. The knowledge, experience and qualifications you need Extensive experience in technology change delivery within a large global finance services organisation. Exceptional stakeholder management and communication skills, with the ability to influence at all levels. Strong analytical skills such as business process modelling, requirements gathering, technical diagramming, and workshop facilitation. A background in Salesforce with Salesforce Certified Platform Administrator certification as a minimum. Other associated certifications such as Certified Business Analyst, Certified Sales Cloud Consultant as optional. Ability to take a holistic view to determine the target state proposal. The outcome will often include changes to the Business Operating Model and Data architecture alongside the Technology Platform. Proficient in using technical diagramming and white boarding tools. Good eye for detail, hands on experience of producing technical specifications and gap analysis outputs. Strong written and verbal presentation skills. Broad experience of business analysis across a number of different capabilities, systems and teams; number of different experiences is valued higher than length of experience. Strong knowledge and experience of end to end SDLC process (Agile, Waterfall, hybrid etc). Experience of working with global colleagues and stakeholders and sensitivity to cultural differences, time zones, etc. What you'll be like The ideal candidate for the Principal Business Analyst role will be a dynamic and collaborative leader, able to influence and foster a business value outcomes driven mindset. They will be comfortable leading complex analysis, using their initiative to break down challenges and self organise. Comfortable engaging with senior stakeholders, this individual will demonstrate strong interpersonal skills and the ability to build rapport, facilitating constructive discussions around technology initiatives. Their innovative approach will drive the exploration of cutting edge solutions and methodologies, ultimately enhancing project outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought, facilitated by an inclusive culture, allows us to make better decisions and better achieve our purpose. This is why inclusion and diversity are strategic priorities for us and why we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background, or any other protected characteristic.
The Role The Senior Manager of Professional Services will be responsible for leading and managing a team of Implementation Consultants, ensuring the successful delivery of Fusion's software implementation and enhancement projects. This individualwill play a critical role in driving customer satisfaction, revenue growth, and operational excellence within Fusion's professional services organization. The successful candidate is a strategic thinker, strong leader, can scale the team to meet growing business needs, and possesses exceptional client relationship management skills. Key responsibilities of this role Lead and mentor a team of billable professional services resources, providing guidance, coaching, and support to ensure their individual and collective success Set clear objectives and performance expectations for the team, fostering a high-performing culture of accountability and continual learning Collaborate with team members to create development plans focused onskillset expansion in line with individual goals, product feature expansion, and forecasted pipeline Develop and maintain proactive cross-functional partnerships with Account Management, Product Management, Product Marketing, Customer Success, Engineering, and Support to ensure a holistic approach to delivering client projects thatmaximize customer value Continuously evaluate and improve professional services processes, methodologies, and tools to enhance efficiency and effectiveness Collaborate with management and leadership within Professional Services to drive strategic initiatives and foster ongoing improvement and growth within the teams Project Governance and Delivery Maintain a working knowledge of all Fusion-supported products and technologies Collaborate with Sales, Account Management, and Deal Architecture to understand client requirements and project scope Act as a project sponsor to provide oversight and governance, including tracking of key metrics for project health, budget, and risk Monitor project progress, identify and mitigate risks, and elevate issues as necessary to ensure successful project outcomes Serve as the primary point of escalation for a portfolio of projects for both internal and external resources Develop and maintain strong relationships with key project stakeholders, including clients, partners, and internal teams, to ensure alignment, project success, and client satisfaction Knowledge, Skills, and Abilities Minimum of 8 years in professional services as a project manager, program manager, or portfolio manager, with at least 4 years in a senior manager role Exceptional leadership and management skills with a track record of building and developing high-performing, customer-facing teams Solid executive presence with demonstrated experience presenting to C-suite or senior executive stakeholders Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with clients and internal stakeholders Strong bias to action Strategic thinker with the ability to drive professional serviceinitiatives and achieve business goals Analytical mindset with the ability to leverage data and metrics to identify trends, insights, and improvement opportunities Ability to work well independently and in a team environment Strong project management skills, with a proven track record of successfully delivering multiple simultaneous, complex projects, preferably in a SaaS environment Positive, client centric attitude Experience managing escalations with well-developed problem-solving skills and ability to drive execution of potential solutions Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms, with experience in the Salesforce ecosystem preferred Demonstrated ability to manage distributed teams of people Ability to make sound decisions based on customer needs and product knowledge Willingness to travel up to 25% Qualifications (Education and Certifications) Bachelor's degree in business, technical discipline or equivalent; advanced degree preferred certifications preferred PMI or Six Sigma certification preferred BC/DR Industry certification (BCI, DRII, etc.) or equivalent preferred Milestones for the First Six Months In one month, you'll: Get to know and assess current individual contributor talent on your team Meet with leadership colleagues in these areas: Account Management, Professional Services, Support, Product, and Solution Engineering Familiarize yourself with Fusion's implementation methodology, processes, and tools Review ongoing projects, identify any immediate risks or issues that require attention, and collaborate with project team to determine remediation plan In three months, you'll: Develop a comprehensive understanding of Fusion's client base, their needs, and the competitive landscape Engage as the project sponsor for ongoing client projects, ensuring they are on track, within budget, and meeting client expectations Drive team engagement and execution against KPIs and goals Manage all client escalations to successful resolution Gain an understanding of the Fusion Framework, Customer Journey, and product strategy In six months, you'll: Review and assess the current professional services delivery process, identifying areas for improvement and efficiency gains Contribute to the overall strategic planning and direction of the professional services organization, working closely with senior leadership to drive revenue growth and operational excellence Attend at least one Fusion event (Regional User Group RUG , Community Exchange, etc.) You must have evidence of right to work in the UK to be hired for this role Fusion Risk Management is dedicated to diversity in the workplace, and we are committed to treating all our employees and job applicants equally. Fusion recruits based on merit, selecting the best person for each job based on relevant skills and experience. No employee or job applicant will receive less favorable treatment because of any protected characteristic.
24/06/2026
Full time
The Role The Senior Manager of Professional Services will be responsible for leading and managing a team of Implementation Consultants, ensuring the successful delivery of Fusion's software implementation and enhancement projects. This individualwill play a critical role in driving customer satisfaction, revenue growth, and operational excellence within Fusion's professional services organization. The successful candidate is a strategic thinker, strong leader, can scale the team to meet growing business needs, and possesses exceptional client relationship management skills. Key responsibilities of this role Lead and mentor a team of billable professional services resources, providing guidance, coaching, and support to ensure their individual and collective success Set clear objectives and performance expectations for the team, fostering a high-performing culture of accountability and continual learning Collaborate with team members to create development plans focused onskillset expansion in line with individual goals, product feature expansion, and forecasted pipeline Develop and maintain proactive cross-functional partnerships with Account Management, Product Management, Product Marketing, Customer Success, Engineering, and Support to ensure a holistic approach to delivering client projects thatmaximize customer value Continuously evaluate and improve professional services processes, methodologies, and tools to enhance efficiency and effectiveness Collaborate with management and leadership within Professional Services to drive strategic initiatives and foster ongoing improvement and growth within the teams Project Governance and Delivery Maintain a working knowledge of all Fusion-supported products and technologies Collaborate with Sales, Account Management, and Deal Architecture to understand client requirements and project scope Act as a project sponsor to provide oversight and governance, including tracking of key metrics for project health, budget, and risk Monitor project progress, identify and mitigate risks, and elevate issues as necessary to ensure successful project outcomes Serve as the primary point of escalation for a portfolio of projects for both internal and external resources Develop and maintain strong relationships with key project stakeholders, including clients, partners, and internal teams, to ensure alignment, project success, and client satisfaction Knowledge, Skills, and Abilities Minimum of 8 years in professional services as a project manager, program manager, or portfolio manager, with at least 4 years in a senior manager role Exceptional leadership and management skills with a track record of building and developing high-performing, customer-facing teams Solid executive presence with demonstrated experience presenting to C-suite or senior executive stakeholders Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with clients and internal stakeholders Strong bias to action Strategic thinker with the ability to drive professional serviceinitiatives and achieve business goals Analytical mindset with the ability to leverage data and metrics to identify trends, insights, and improvement opportunities Ability to work well independently and in a team environment Strong project management skills, with a proven track record of successfully delivering multiple simultaneous, complex projects, preferably in a SaaS environment Positive, client centric attitude Experience managing escalations with well-developed problem-solving skills and ability to drive execution of potential solutions Strong functional and technical understanding of Cloud Computing concepts and SaaS platforms, with experience in the Salesforce ecosystem preferred Demonstrated ability to manage distributed teams of people Ability to make sound decisions based on customer needs and product knowledge Willingness to travel up to 25% Qualifications (Education and Certifications) Bachelor's degree in business, technical discipline or equivalent; advanced degree preferred certifications preferred PMI or Six Sigma certification preferred BC/DR Industry certification (BCI, DRII, etc.) or equivalent preferred Milestones for the First Six Months In one month, you'll: Get to know and assess current individual contributor talent on your team Meet with leadership colleagues in these areas: Account Management, Professional Services, Support, Product, and Solution Engineering Familiarize yourself with Fusion's implementation methodology, processes, and tools Review ongoing projects, identify any immediate risks or issues that require attention, and collaborate with project team to determine remediation plan In three months, you'll: Develop a comprehensive understanding of Fusion's client base, their needs, and the competitive landscape Engage as the project sponsor for ongoing client projects, ensuring they are on track, within budget, and meeting client expectations Drive team engagement and execution against KPIs and goals Manage all client escalations to successful resolution Gain an understanding of the Fusion Framework, Customer Journey, and product strategy In six months, you'll: Review and assess the current professional services delivery process, identifying areas for improvement and efficiency gains Contribute to the overall strategic planning and direction of the professional services organization, working closely with senior leadership to drive revenue growth and operational excellence Attend at least one Fusion event (Regional User Group RUG , Community Exchange, etc.) You must have evidence of right to work in the UK to be hired for this role Fusion Risk Management is dedicated to diversity in the workplace, and we are committed to treating all our employees and job applicants equally. Fusion recruits based on merit, selecting the best person for each job based on relevant skills and experience. No employee or job applicant will receive less favorable treatment because of any protected characteristic.
Job Title: Technical Co-Founder Company Description: REGULEX AI LIMITED - Antler-backed AI startup transforming asset management distribution intelligence. Job Description: Join as an equal partner to build the agentic intelligence layer for UK and EU asset managers. You will lead the technical architecture, shipping high-frequency data pipelines and LLM-orchestrated tools that provide actionable insights to mid-market distribution teams. This role offers high ownership, significant equity, and direct access to a validated client base. Location: London, UK Why this role is remarkable Significant equity stake of 35-45% and a seat at the table with a commercial co-founder from BlackRock and KPMG. Strong early traction with a signed design partner, membership in the Investment Association Fintech Accelerator, and SEIS advance assurance secured. Solve a massive structural gap in the UK/EU financial mid-market where US-built tools like FINTRX lack coverage and enterprise tools are priced out. What you will do Architect and ship the core agentic data ingestion and synthesis pipeline across 10-20 UK financial data sources with high auditability. Design a multi-tenant dashboard and daily briefing product for design partners, focusing on data quality and security for FCA-regulated environments. Lead the transition to Layer 3 expansion by integrating customer CRM systems like Salesforce and Snowflake once external intelligence is proven. The ideal candidate Full-stack expert proficient in Python or TypeScript with production experience handling messy, large-scale data pipelines and web scraping. Hands on experience with agentic AI systems, LLM orchestration (Claude/OpenAI), and building enterprise grade multi-tenant software with SSO/SAML. Startup ready builder who thrives in pre seed ambiguity, values shipping weekly, and is comfortable engaging directly in customer discovery calls.
24/06/2026
Full time
Job Title: Technical Co-Founder Company Description: REGULEX AI LIMITED - Antler-backed AI startup transforming asset management distribution intelligence. Job Description: Join as an equal partner to build the agentic intelligence layer for UK and EU asset managers. You will lead the technical architecture, shipping high-frequency data pipelines and LLM-orchestrated tools that provide actionable insights to mid-market distribution teams. This role offers high ownership, significant equity, and direct access to a validated client base. Location: London, UK Why this role is remarkable Significant equity stake of 35-45% and a seat at the table with a commercial co-founder from BlackRock and KPMG. Strong early traction with a signed design partner, membership in the Investment Association Fintech Accelerator, and SEIS advance assurance secured. Solve a massive structural gap in the UK/EU financial mid-market where US-built tools like FINTRX lack coverage and enterprise tools are priced out. What you will do Architect and ship the core agentic data ingestion and synthesis pipeline across 10-20 UK financial data sources with high auditability. Design a multi-tenant dashboard and daily briefing product for design partners, focusing on data quality and security for FCA-regulated environments. Lead the transition to Layer 3 expansion by integrating customer CRM systems like Salesforce and Snowflake once external intelligence is proven. The ideal candidate Full-stack expert proficient in Python or TypeScript with production experience handling messy, large-scale data pipelines and web scraping. Hands on experience with agentic AI systems, LLM orchestration (Claude/OpenAI), and building enterprise grade multi-tenant software with SSO/SAML. Startup ready builder who thrives in pre seed ambiguity, values shipping weekly, and is comfortable engaging directly in customer discovery calls.
As an AI Architect, you will guide the strategy and delivery for interoperable, compliant, and economically viable modern AI solutions. You will design architectures across a Hybrid AI landscape, blending Frontier Models (Azure OpenAI/Gemini) with Cost Efficient Small Language Models (SLMs) and Edge Inference. You will craft solutions based on advanced AI technologies from OpenAI, NVIDIA, Google, Microsoft, and AWS. This role has a focus on enabling advanced Agentic AI solutions that transform core business functions and enable the future hybrid workforce. Working at the highest levels, you will engage AI, Technology and Business leaders in the world's most successful organizations. You will lead architectural design and establish best practices for our most complex AI initiatives. This role requires a combination of deep hands on technical expertise in advanced AI with strategic business acumen, serving as both a technical authority and a trusted advisor to clients. Key Responsibilities What you'll do Define and govern reference architecture for multi agent systems, covering hierarchical, peer to peer, and sequential (ReAct) orchestration models. Guide teams on pattern selection based on client use cases. Architect standards for integrated memory systems, including short term session state, long term knowledge via vector databases and knowledge graphs, and episodic/audit memory. Ensure coherent retrieval strategies across layers. Define architectural patterns for end to end RAG pipelines, including chunking, embedding, vector search (e.g., Azure Cognitive Search, pgvector), and reranking. Ensure designs include standards for lineage, observability, and evaluation (e.g., RAGAS). Create and maintain decision frameworks for platform selection (e.g., Copilot Studio for Teams integration, Vertex AI for GCP workloads). Advise clients on balancing vendor lock in risks with integration benefits. Define the architectural standards for GenAIOps, including CI/CD, IaC, and observability. Establish standard metrics to track agent decision traces, latency, token consumption, hallucination, and cost. Architect enterprise wide guardrails for safety (hallucination mitigation), security (prompt injection defense, PII masking), and fairness (bias detection). Apply governance frameworks (NIST AI RMF, ISO 42001) and design human in the loop (HITL) workflows. Architect scalable integration patterns for agentic systems with enterprise platforms (Microsoft Entra ID, Teams, Dynamics/Salesforce, ERPs) and compute (Kubernetes). Ensure patterns address security, data residency, and compliance. Skill Requirements Core Qualifications (The Bar) Enterprise Experience: 8-10+ years in technical leadership, with a strong background in both software engineering and enterprise scale cloud architecture. Cloud Expertise: Architectural expertise with one primary cloud platform (Azure, GCP, or AWS) and hands on familiarity with at least one other. GenAI & LLM Depth: Demonstrated experience architecting and guiding solutions using GenAI platforms (e.g., Azure OpenAI, Vertex AI, or AWS Bedrock). RAG & Orchestration: Proven experience designing complex RAG pipelines. Model Fine tuning: Experience with instruction tuning or fine tuning strategies for LLMs. Leadership & Advisory Skills: Exceptional communication skills with demonstrated experience advising senior stakeholders (Director/C Level) on technical strategy, roadmaps, and governance. Preferred Qualifications (The Differentiators) Multi Agent Systems: Deep understanding of, and experience designing or prototyping, advanced multi agent systems (e.g., task decomposition, collaborative agents). Multi Cloud Experience: Hands on architectural expertise across all three major clouds (Azure, AWS, GCP). GenAI Ops & Governance: Hands on experience with GenAI Ops tooling. Familiarity with AI governance frameworks (NIST AI RMF, ISO 42001) and their practical application. AI FinOps & Model Routing: Experience with cost governance for AI models and routing strategies. Framework Expertise: Hands on development experience with one or more orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel). Thought Leadership & Open Source: Published work (whitepapers, patents), conference speaking engagements, or active contributions to relevant open source projects. Certifications: Professional level cloud certifications (e.g., Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect). Benefits Personal time off Maternity and paternity benefits Access to skills / higher education programs/resources Discounts on products and services via Benefit Box Participate in CSR programs and live life with a purpose Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
24/06/2026
Full time
As an AI Architect, you will guide the strategy and delivery for interoperable, compliant, and economically viable modern AI solutions. You will design architectures across a Hybrid AI landscape, blending Frontier Models (Azure OpenAI/Gemini) with Cost Efficient Small Language Models (SLMs) and Edge Inference. You will craft solutions based on advanced AI technologies from OpenAI, NVIDIA, Google, Microsoft, and AWS. This role has a focus on enabling advanced Agentic AI solutions that transform core business functions and enable the future hybrid workforce. Working at the highest levels, you will engage AI, Technology and Business leaders in the world's most successful organizations. You will lead architectural design and establish best practices for our most complex AI initiatives. This role requires a combination of deep hands on technical expertise in advanced AI with strategic business acumen, serving as both a technical authority and a trusted advisor to clients. Key Responsibilities What you'll do Define and govern reference architecture for multi agent systems, covering hierarchical, peer to peer, and sequential (ReAct) orchestration models. Guide teams on pattern selection based on client use cases. Architect standards for integrated memory systems, including short term session state, long term knowledge via vector databases and knowledge graphs, and episodic/audit memory. Ensure coherent retrieval strategies across layers. Define architectural patterns for end to end RAG pipelines, including chunking, embedding, vector search (e.g., Azure Cognitive Search, pgvector), and reranking. Ensure designs include standards for lineage, observability, and evaluation (e.g., RAGAS). Create and maintain decision frameworks for platform selection (e.g., Copilot Studio for Teams integration, Vertex AI for GCP workloads). Advise clients on balancing vendor lock in risks with integration benefits. Define the architectural standards for GenAIOps, including CI/CD, IaC, and observability. Establish standard metrics to track agent decision traces, latency, token consumption, hallucination, and cost. Architect enterprise wide guardrails for safety (hallucination mitigation), security (prompt injection defense, PII masking), and fairness (bias detection). Apply governance frameworks (NIST AI RMF, ISO 42001) and design human in the loop (HITL) workflows. Architect scalable integration patterns for agentic systems with enterprise platforms (Microsoft Entra ID, Teams, Dynamics/Salesforce, ERPs) and compute (Kubernetes). Ensure patterns address security, data residency, and compliance. Skill Requirements Core Qualifications (The Bar) Enterprise Experience: 8-10+ years in technical leadership, with a strong background in both software engineering and enterprise scale cloud architecture. Cloud Expertise: Architectural expertise with one primary cloud platform (Azure, GCP, or AWS) and hands on familiarity with at least one other. GenAI & LLM Depth: Demonstrated experience architecting and guiding solutions using GenAI platforms (e.g., Azure OpenAI, Vertex AI, or AWS Bedrock). RAG & Orchestration: Proven experience designing complex RAG pipelines. Model Fine tuning: Experience with instruction tuning or fine tuning strategies for LLMs. Leadership & Advisory Skills: Exceptional communication skills with demonstrated experience advising senior stakeholders (Director/C Level) on technical strategy, roadmaps, and governance. Preferred Qualifications (The Differentiators) Multi Agent Systems: Deep understanding of, and experience designing or prototyping, advanced multi agent systems (e.g., task decomposition, collaborative agents). Multi Cloud Experience: Hands on architectural expertise across all three major clouds (Azure, AWS, GCP). GenAI Ops & Governance: Hands on experience with GenAI Ops tooling. Familiarity with AI governance frameworks (NIST AI RMF, ISO 42001) and their practical application. AI FinOps & Model Routing: Experience with cost governance for AI models and routing strategies. Framework Expertise: Hands on development experience with one or more orchestration frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel). Thought Leadership & Open Source: Published work (whitepapers, patents), conference speaking engagements, or active contributions to relevant open source projects. Certifications: Professional level cloud certifications (e.g., Azure Solutions Architect Expert, AWS Solutions Architect Professional, GCP Professional Cloud Architect). Benefits Personal time off Maternity and paternity benefits Access to skills / higher education programs/resources Discounts on products and services via Benefit Box Participate in CSR programs and live life with a purpose Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
N Consulting Limited
Northampton, Northamptonshire
N Consulting Limited is looking for a Solution Architect with expertise in Salesforce to join their hybrid team in Northampton. This role involves translating business requirements into actionable Salesforce solution designs, producing high-level documentation, and ensuring alignment with Salesforce capabilities. The ideal candidate will have strong experience with Salesforce Sales Cloud or Service Cloud, solid knowledge of the Salesforce data model, and experience in agile environments. This position offers a hybrid work model with two days in the office each week.
24/06/2026
Full time
N Consulting Limited is looking for a Solution Architect with expertise in Salesforce to join their hybrid team in Northampton. This role involves translating business requirements into actionable Salesforce solution designs, producing high-level documentation, and ensuring alignment with Salesforce capabilities. The ideal candidate will have strong experience with Salesforce Sales Cloud or Service Cloud, solid knowledge of the Salesforce data model, and experience in agile environments. This position offers a hybrid work model with two days in the office each week.
N Consulting Limited
Northampton, Northamptonshire
# Solution Architect-Salesforce at N Consulting LtdWork mode: Hybrid 2 days in a week from the office Contract duration: 6 months Location: Northampton - JOB DETAILS Role Title: Solution Architect Key Responsibilities • Translate business requirements into Salesforce solution designs • Define data models, security, automation, and configuration approaches • Produce high level solution designs and supporting documentation • Guide developers and admins on design decisions and best practices • Ensure solutions align with Salesforce capabilities, limits, and standards • Support delivery teams during build, test, and deployment phases Required Skills & Experience • Strong experience with Salesforce Sales Cloud and/or Service Cloud • Solid understanding of Salesforce data model, sharing/security, and automation (Flows) • Working knowledge of Apex, Lightning, and integrations (API based) • Experience collaborating with business and technical stakeholders • Familiarity with agile delivery and enterprise environments
24/06/2026
Full time
# Solution Architect-Salesforce at N Consulting LtdWork mode: Hybrid 2 days in a week from the office Contract duration: 6 months Location: Northampton - JOB DETAILS Role Title: Solution Architect Key Responsibilities • Translate business requirements into Salesforce solution designs • Define data models, security, automation, and configuration approaches • Produce high level solution designs and supporting documentation • Guide developers and admins on design decisions and best practices • Ensure solutions align with Salesforce capabilities, limits, and standards • Support delivery teams during build, test, and deployment phases Required Skills & Experience • Strong experience with Salesforce Sales Cloud and/or Service Cloud • Solid understanding of Salesforce data model, sharing/security, and automation (Flows) • Working knowledge of Apex, Lightning, and integrations (API based) • Experience collaborating with business and technical stakeholders • Familiarity with agile delivery and enterprise environments
At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium size businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and we're committed to help SMEs get the best deals for their business essentials every time. Role As a Senior Data Engineer you'll be responsible for designing, building, and scaling robust, high quality data platforms that underpin critical business reporting and operational decision making. You will drive the development of data pipelines, models, and architecture across our modern data stack (AWS, Snowflake, dbt) ensuring performance, reliability, and scalability. Working closely with Architecture, Data Analytics, and Salesforce teams, you will drive the evolution of our data platform, guide best practices, and play a key role in modernising legacy processes. You will act as a technical leader within the team, shaping design decisions, mentoring engineers, and ensuring delivery of resilient, well governed data products. This role requires strong technical expertise, strategic thinking, and the ability to translate complex business needs into scalable, production grade data solutions. Key Responsibilities Design, build and optimise scalable data pipelines and data products across AWS, Snowflake and dbt, setting engineering standards and best practices. Lead the development of robust, testable dbt models and frameworks to ensure high data quality, consistency, and maintainability. Own data pipeline reliability, proactively monitoring, troubleshooting, and resolving complex data and performance issues with minimal disruption. Architect and evolve analytics ready data models (e.g., star schemas, data marts), balancing performance, flexibility, and usability. Collaborate with senior stakeholders (Analytics, Salesforce, Architecture) to define requirements and translate them into scalable technical solutions. Drive continuous improvement of data engineering practices, including CI/CD, observability, testing frameworks, and documentation standards. Provide technical leadership through mentoring, code reviews, and guidance to junior team members, fostering engineering excellence. Ensure compliance with security, governance, and data privacy requirements, embedding best practices in all solutions. Contribute to strategic data platform decisions, including tooling, architecture, and long term roadmap planning. Essential Skills and Experience Required Proven experience designing, building and maintaining scalable data pipelines and cloud based data platforms in production environments. Advanced SQL expertise, including query optimisation, performance tuning and complex data transformations. Strong Python skills for data engineering, automation and system integrations. Hands on experience with Snowflake (or similar cloud data warehouse), including data modelling, optimisation and security/access controls. Strong experience with dbt, including modelling, testing and deployment best practices. Solid knowledge of AWS data services and cloud native architectures (e.g. S3, Lambda, IAM, CloudWatch). Experience with modern software engineering practices, including Git, CI/CD and automated testing. Strong understanding of data modelling and data warehousing principles. Ability to solve complex problems, identify root causes and deliver scalable, reliable solutions. Experience leading technical delivery, influencing architectural decisions and collaborating across multiple stakeholders. Comfortable working in ambiguity, translating complex business requirements into structured technical solutions. Strong communication skills, with the ability to engage both technical and non technical audiences. Nice to have Experience with real time or streaming data architectures. Exposure to Salesforce data models and API integrations. Experience using AWS CDK for infrastructure deployment. Familiarity with orchestration tools such as Airflow. Experience implementing data observability, monitoring and alerting solutions. Knowledge of BI platforms such as Tableau and how data products are consumed by end users. Exposure to MLOps practices, including supporting machine learning pipelines, model deployment and monitoring. Awareness of emerging trends, technologies and best practices within modern data engineering. Why Join Bionic At Bionic, better never stops. You'll join a team obsessed with improvement, innovation and impact - where your expertise will directly shape how thousands of British businesses grow and thrive. Benefits We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks. Health & Wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Time Off 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family Matters Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years service Flexible working options & a hybrid work approach Financial Wellbeing Auto enrolled salary sacrifice pension scheme Life assurance Season ticket loans, salary advances & loans to buy or rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zone & annual awards and recognition Long service awards
24/06/2026
Full time
At Bionic, we're on a mission to make it radically easier to run a small business. As the UK's leading business comparison and switching service, we help thousands of small and medium size businesses save time and money on essentials like energy, broadband, insurance, and finance. We combine smart technology with real human support to match our customers with the best deals - quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and we're committed to help SMEs get the best deals for their business essentials every time. Role As a Senior Data Engineer you'll be responsible for designing, building, and scaling robust, high quality data platforms that underpin critical business reporting and operational decision making. You will drive the development of data pipelines, models, and architecture across our modern data stack (AWS, Snowflake, dbt) ensuring performance, reliability, and scalability. Working closely with Architecture, Data Analytics, and Salesforce teams, you will drive the evolution of our data platform, guide best practices, and play a key role in modernising legacy processes. You will act as a technical leader within the team, shaping design decisions, mentoring engineers, and ensuring delivery of resilient, well governed data products. This role requires strong technical expertise, strategic thinking, and the ability to translate complex business needs into scalable, production grade data solutions. Key Responsibilities Design, build and optimise scalable data pipelines and data products across AWS, Snowflake and dbt, setting engineering standards and best practices. Lead the development of robust, testable dbt models and frameworks to ensure high data quality, consistency, and maintainability. Own data pipeline reliability, proactively monitoring, troubleshooting, and resolving complex data and performance issues with minimal disruption. Architect and evolve analytics ready data models (e.g., star schemas, data marts), balancing performance, flexibility, and usability. Collaborate with senior stakeholders (Analytics, Salesforce, Architecture) to define requirements and translate them into scalable technical solutions. Drive continuous improvement of data engineering practices, including CI/CD, observability, testing frameworks, and documentation standards. Provide technical leadership through mentoring, code reviews, and guidance to junior team members, fostering engineering excellence. Ensure compliance with security, governance, and data privacy requirements, embedding best practices in all solutions. Contribute to strategic data platform decisions, including tooling, architecture, and long term roadmap planning. Essential Skills and Experience Required Proven experience designing, building and maintaining scalable data pipelines and cloud based data platforms in production environments. Advanced SQL expertise, including query optimisation, performance tuning and complex data transformations. Strong Python skills for data engineering, automation and system integrations. Hands on experience with Snowflake (or similar cloud data warehouse), including data modelling, optimisation and security/access controls. Strong experience with dbt, including modelling, testing and deployment best practices. Solid knowledge of AWS data services and cloud native architectures (e.g. S3, Lambda, IAM, CloudWatch). Experience with modern software engineering practices, including Git, CI/CD and automated testing. Strong understanding of data modelling and data warehousing principles. Ability to solve complex problems, identify root causes and deliver scalable, reliable solutions. Experience leading technical delivery, influencing architectural decisions and collaborating across multiple stakeholders. Comfortable working in ambiguity, translating complex business requirements into structured technical solutions. Strong communication skills, with the ability to engage both technical and non technical audiences. Nice to have Experience with real time or streaming data architectures. Exposure to Salesforce data models and API integrations. Experience using AWS CDK for infrastructure deployment. Familiarity with orchestration tools such as Airflow. Experience implementing data observability, monitoring and alerting solutions. Knowledge of BI platforms such as Tableau and how data products are consumed by end users. Exposure to MLOps practices, including supporting machine learning pipelines, model deployment and monitoring. Awareness of emerging trends, technologies and best practices within modern data engineering. Why Join Bionic At Bionic, better never stops. You'll join a team obsessed with improvement, innovation and impact - where your expertise will directly shape how thousands of British businesses grow and thrive. Benefits We know that our employees are what sets us aside from our competitors; our benefits are just part of the way we say thanks. Health & Wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Time Off 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family Matters Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years service Flexible working options & a hybrid work approach Financial Wellbeing Auto enrolled salary sacrifice pension scheme Life assurance Season ticket loans, salary advances & loans to buy or rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zone & annual awards and recognition Long service awards
AspireCRM AspireCRM is a specialist summit level Salesforce consultancy helping organisations work smarter, deliver better services, and build stronger relationships with the customers they serve. We design and implement solutions that are intuitive, scalable, and genuinely make a difference. As our team continues to grow, we're looking for a Senior Salesforce Consultant who can bring expertise, curiosity, and clarity to every project. The Role As a Senior Salesforce Consultant, you'll lead the design and delivery of Salesforce solutions across a wide range of clients and sectors. You'll work closely with stakeholders at all levels, turning business challenges into well architected, user friendly Salesforce implementations. This is a hands on role where your technical knowledge, communication skills, and ability to simplify complexity for customers will be key. What You'll Do Lead end to end Salesforce projects: discovery, design, configuration, testing, deployment, and handover. Translate business requirements into clear, scalable technical solutions. Configure and customise Salesforce across multiple products to support complex business requirements and processes Run workshops, demos, and training sessions with users and senior stakeholders. Work collaboratively with AspireCRM's consultants, developers, and project managers to deliver high quality outcomes. Support pre sales activities including scoping, solution design, and effort estimation where required Stay up to date with Salesforce releases and emerging capabilities. Contribute to internal best practice, mentoring, and knowledge sharing. What You'll Bring 5+ years' experience working hands on with Salesforce products. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, Platform, and integrations. Salesforce Certifications Confident working with customers at all levels, from frontline teams to senior leadership. Proven ability to translate business needs into robust technical solutions. Experience delivering multi cloud or multi system implementations. Excellent communication, problem solving, and stakeholder management skills. Salesforce certifications (Admin, App Builder, Sales/Service Cloud) are a strong advantage. Bonus Skills Experience with Salesforce Public Sector Solutions or Non-profit Cloud. Knowledge of Apex/LWC/Visualforce/SQL/CSS Prior partner/consultancy experience Understanding of governance, security, and enterprise scale solution design. Why AspireCRM Hybrid working with flexibility built in. Support for ongoing learning, development, and Salesforce certifications. A friendly, collaborative team that values clarity, quality, and doing the right thing for customers Opportunities to work on meaningful projects across multiple sectors. Competitive salary and benefits package including private healthcare STRICTLY NO AGENCIES
24/06/2026
Full time
AspireCRM AspireCRM is a specialist summit level Salesforce consultancy helping organisations work smarter, deliver better services, and build stronger relationships with the customers they serve. We design and implement solutions that are intuitive, scalable, and genuinely make a difference. As our team continues to grow, we're looking for a Senior Salesforce Consultant who can bring expertise, curiosity, and clarity to every project. The Role As a Senior Salesforce Consultant, you'll lead the design and delivery of Salesforce solutions across a wide range of clients and sectors. You'll work closely with stakeholders at all levels, turning business challenges into well architected, user friendly Salesforce implementations. This is a hands on role where your technical knowledge, communication skills, and ability to simplify complexity for customers will be key. What You'll Do Lead end to end Salesforce projects: discovery, design, configuration, testing, deployment, and handover. Translate business requirements into clear, scalable technical solutions. Configure and customise Salesforce across multiple products to support complex business requirements and processes Run workshops, demos, and training sessions with users and senior stakeholders. Work collaboratively with AspireCRM's consultants, developers, and project managers to deliver high quality outcomes. Support pre sales activities including scoping, solution design, and effort estimation where required Stay up to date with Salesforce releases and emerging capabilities. Contribute to internal best practice, mentoring, and knowledge sharing. What You'll Bring 5+ years' experience working hands on with Salesforce products. Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, Platform, and integrations. Salesforce Certifications Confident working with customers at all levels, from frontline teams to senior leadership. Proven ability to translate business needs into robust technical solutions. Experience delivering multi cloud or multi system implementations. Excellent communication, problem solving, and stakeholder management skills. Salesforce certifications (Admin, App Builder, Sales/Service Cloud) are a strong advantage. Bonus Skills Experience with Salesforce Public Sector Solutions or Non-profit Cloud. Knowledge of Apex/LWC/Visualforce/SQL/CSS Prior partner/consultancy experience Understanding of governance, security, and enterprise scale solution design. Why AspireCRM Hybrid working with flexibility built in. Support for ongoing learning, development, and Salesforce certifications. A friendly, collaborative team that values clarity, quality, and doing the right thing for customers Opportunities to work on meaningful projects across multiple sectors. Competitive salary and benefits package including private healthcare STRICTLY NO AGENCIES