2 jobs found

To support as a network engineer for a leading telco company in Peterborough - £325 per day umbrella Location Peterborough, PE2 (office based) Pay £325 per day (umbrella) £250 per day (PAYE) Days 6pm to 2am - ad hoc work may be required over the weekend too Contract 26 weeks. Job Overview To build and support with BAU work which is to provision network services to companies. This means a router will need to be built from the clients' end connecting it directly to the customer. You will be required to do the following: Design, plan and implement layer 2 and layer 3 IPVPN solutions for customers, ranging from Small medium enterprise to PSN to complex configuration level. To configure large complex layer 3 network changes as directed by customer requests. To be able to logically commission and provision on in house WDM systems and carry out the same duties on our TDM network. Day to day responsibilities Understand both internal infrastructure as well as the customer's, making recommendations on diversity, redundancy and scalability Work with project coordinators/managers and 3rd party vendors Prepare and apply configurations to be rolled out on our Provider Edge routers, Alcatel layer 2 switches (NTU) and customer's Cisco routers. Configuration of Interconnecting/Metnet devices to allow connectivity Adhering to our architecture guidelines and customer requirements undertake end-to-end testing, ensuring all provisions meet our SLA's, before handing over the circuits to management for alarm monitoring Work with customers to troubleshoot issues out of their LAN and across the MPLS and Managed Internet Access. Make changes on in-life services, considering the impact of the change and any possible outage caused, ensuring the local change control process is followed with all relevant stakeholders updated. Produce and update documentation on customer networks as and when required. Be the technical lead on major projects, attend technical customer meetings and give presentations. Supporting and upskilling of non-senior engineers. Be able to configure Alcatel layer2 equipment using both vender specific onboarding tools such as Alcatel SAM and understand the complexity of switched network traffic and how this influences the completion of layer 3 routed traffic. Be able to configure Cisco Layer 3 equipment using both advanced command line configuration and vender specific onboarding tools such as IPSA and how this configuration influences the wider layer 3 solutions such as IPVPN or Managed Internet services. Be part of an on-call rota providing out of hours provisioning and change management of large complex layer 2 and layer 3 customer networks that are time sensitive around managed service interruption. Produce and update documentation on customer networks including device configuration and peer review process To be able to logically provision and commission on our WDM and TDM platforms from simple to complex build, and to be able to work out of hours alone. Qualification Needed CCNP Experience Needed Must be an excellent communicator with good presentation & communication (written and oral) Experience/appreciation of corporate/public customer issues (working in customer focused environment) Excellent customer service skills. Experience with dealing with escalations. Effectively escalates issues and opportunities to line manager Taking ownership of queries and managing through to a prompt resolution Liaise with colleagues to ensure best practice and continual improvement in delivery of service to the business Establishes productive relationships and networks at an operational level to build and maintain customer relationships A thorough knowledge of telecommunication standards and best practices within a technical provisioning role. Routing protocols and technologies, to include, but not limited to, EIGRP, OSPF, BGP, NAT, DHCP, MPLS, DMVPN, VRF-lite, IPSEC and GRE tunneling. A detailed and in-depth knowledge of Quality of Service both 2 tier and 3 tier. Configuration of Cisco 877, 887, 1841, 1921, 2951, 3945 and ASR model routers and all legacy devices that remain on a customer network. Configuring Alcatel 6250 / 6850 switches, adding NNI and UNI services, creating interfaces to test across the layer 3 and changing port settings. Advanced knowledge of circuit provisioning, testing and troubleshooting. Good knowledge of TDM and WDM technologies Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Convergence Group has an exciting opportunity for a Provisioning Coordinator to join the team based in Shirley, Solihull. You will be on a full time permanent contract, with a highly competitive salary. Provisioning Coordinator – Job Role Ensure all orders are managed efficiently and pro-actively throughout the order lifecycle. Customer communication and supplier management are two essential skillsets within this position. This role underpins a high performance provisioning team, ensuring we can support the company strategy of being the leading supplier of data network services. Accountabilities as our Provisioning Coordinator: - Responsible for all administration pertaining to procurement and tracking of orders and ensuring all associated hardware required is ordered and allocated accordingly. - Ensuring all relevant fields on internal systems are updated real time and delivery dates are accurately forecasted. - Ensuring that customers are kept informed of progress via telephone communication, email and weekly - reports throughout the provision of service, with any issues highlighted (eg wayleave). - Interacting with other key departments within the company for new project requirements - and keeping Account Managers informed of any pending issues. - Dealing with any potential customer escalations and highlighting any issues to the relevant Account/Project Managers. - Escalate to Suppliers and proactively chase for order progression to ensure key deliverable dates are met. - Ensuring any excess/additional charges are approved by the customer prior to providing agreement to - Suppliers to continue with work. - Monitoring and running key departmental reports to maintain regular updates and chasing of key activities. - Ensuring internal tasks to other departments are raised within SLA. - Highlight any pricing queries back to the Project/Account manager. - Advising Network Operations Centre of engineer installation requirements. - Ensuring Suppliers portals are fully utilised for the purpose of ordering and obtaining order updates. - Adhoc administration duties as and when requested by line manager. Our ideal Provisioning Coordinator: - Previous experience in provisioning is essential - Experience within the telecoms industry would be advantageous - Good attention to detail - Customer facing with great customer services skills - Problem ownership – seeing through to resolution - Ability to prioritise workload - Good communications/interpersonal skills - Ability to work un-supervised, practical and organised with excellent time management skills - Always seeking best practice and improvement. - Team player If you feel you are the right candidate for the role as our Provisioning Coordinator then please click ‘apply’ now! We’d love to hear from you