Service Designer (12 Month FTC)Skip to main contentDo you accept our cookie policy? Designer (12 Month FTC) page is loaded Service Designer (12 Month FTC)Applylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 13, 2026 (19 days left to apply)job requisition id: 160837 End Date Wednesday 12 August 2026 Salary Range £72,702 - £80,780 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Service Designer - 12 Month FTC SALARY: £72,702 - £80,780 LOCATION: London HOURS: Full Time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About the Role We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences. What you'll be doing Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, customer journey managers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for? A minimum 5 years experience as a service designer. We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready to make an impact? Apply today. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
27/07/2026
Full time
Service Designer (12 Month FTC)Skip to main contentDo you accept our cookie policy? Designer (12 Month FTC) page is loaded Service Designer (12 Month FTC)Applylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 13, 2026 (19 days left to apply)job requisition id: 160837 End Date Wednesday 12 August 2026 Salary Range £72,702 - £80,780 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Service Designer - 12 Month FTC SALARY: £72,702 - £80,780 LOCATION: London HOURS: Full Time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About the Role We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences. What you'll be doing Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, customer journey managers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for? A minimum 5 years experience as a service designer. We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop.We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready to make an impact? Apply today. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
End Date Wednesday 12 August 2026 Salary Range £72,702 - £80,780 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share JOB TITLE: Service Designer - 12 Month FTC SALARY: £72,702 - £80,780 LOCATION: London HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About the Role We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences. What you'll be doing Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, customer journey managers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for? A minimum 5 years experience as a service designer. We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
27/07/2026
Full time
End Date Wednesday 12 August 2026 Salary Range £72,702 - £80,780 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share JOB TITLE: Service Designer - 12 Month FTC SALARY: £72,702 - £80,780 LOCATION: London HOURS: Full Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. About the Role We're looking for an experienced Service Designer to join our Embedded Finance design team We're looking for someone to help create seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group. You'll love your craft and enjoy sharing your knowledge with others. Whether that's advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft. You'll create engaging, readable, accessible content that gives our customers great digital experiences. What you'll be doing Work creatively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope. Shape pivotal initiatives ensuring we're led by colleague, customer and market insight when creating or enhancing our propositions and services. Attend workshops and discussions with collaborators, making sure the business context, needs and risks are properly understood, and that key decisions are well informed. Communicate with colleagues to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Collaborate closely with other designers, customer journey managers, product owners, and engineers. Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Why join us? We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey. What we're looking for? A minimum 5 years experience as a service designer. We're looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the ability to help cultivate an environment that encourages innovation and continuous improvement. Strong relationship building skills and an innovative approach to problem solving and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate. Possess calmness and resilience when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities. Strong communication skills; effective in communicating ideas, issues, and implications to senior, technical and non - technical audiences and will have experience in research and design thinking methods. Brings a strong systems thinking attitude, is able to understand how products, processes, people and platforms connect, and design services that work cohesively across the wider ecosystem Designs with a full end to end customer lifecycle perspective, considering not just individual interactions, but how experiences connect from onboarding through to ongoing engagement and value over time We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply. This is a place for you Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyone can thrive, learn and develop. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Service Improvement TechnicianApplylocations: Chatterton Towertime type: Full timeposted on: Posted Todayjob requisition id: R38729 Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experienceAt Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We ensure water is clean and hygienic and supplied to customer taps"If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services.Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: • Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI • Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency • Assist with quality checking data and preparing information for senior leadership and operational review meetings • Support Service Improvement Analysts with business improvement projects and initiatives • Document current and future-state processes to support operational excellence and continuous improvement • Maintain project documentation, action logs, trackers, and meeting records • Coordinate meetings, workshops, presentations, and stakeholder communications • Build positive relationships with operational managers, field teams, and support functions across the business • Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows • Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements • Maintain accurate documentation relating to reporting systems, digital tools, and operational processes • Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? • Strong organisational and planning skills with the ability to manage multiple priorities • Excellent written and verbal communication skills • High attention to detail and commitment to producing accurate work • Strong analytical skills with the ability to interpret and present data effectively • Excellent stakeholder engagement and relationship-building skills • A proactive approach to problem solving and continuous improvement • Confidence learning and using new systems, technologies, and digital tools • Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours • Experience using Microsoft Office applications, particularly Excel • Experience supporting reporting, administration, or operational processes • Experience coordinating projects, actions, or improvement activities • Experience using Power BI for reporting and data visualisation • Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial • Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable • Educated to A-Level standard or equivalent qualification • Strong attention to detail with the ability to maintain accurate records and documentation • Naturally curious with a desire to improve processes and ways of working • Enjoy working as part of a supportive team while maintaining accountability for your own work • Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:• Bonus scheme • Private healthcare • Competitive pension scheme • Up to 26 days annual leave, increasing with length of service • Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.If you think this is the next step for your career, apply today! Closing Date: 6th August 2026 About UsWe are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team 'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter - tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice.Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
26/07/2026
Full time
Service Improvement TechnicianApplylocations: Chatterton Towertime type: Full timeposted on: Posted Todayjob requisition id: R38729 Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experienceAt Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We ensure water is clean and hygienic and supplied to customer taps"If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services.Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work.This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: • Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI • Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency • Assist with quality checking data and preparing information for senior leadership and operational review meetings • Support Service Improvement Analysts with business improvement projects and initiatives • Document current and future-state processes to support operational excellence and continuous improvement • Maintain project documentation, action logs, trackers, and meeting records • Coordinate meetings, workshops, presentations, and stakeholder communications • Build positive relationships with operational managers, field teams, and support functions across the business • Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows • Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements • Maintain accurate documentation relating to reporting systems, digital tools, and operational processes • Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? • Strong organisational and planning skills with the ability to manage multiple priorities • Excellent written and verbal communication skills • High attention to detail and commitment to producing accurate work • Strong analytical skills with the ability to interpret and present data effectively • Excellent stakeholder engagement and relationship-building skills • A proactive approach to problem solving and continuous improvement • Confidence learning and using new systems, technologies, and digital tools • Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours • Experience using Microsoft Office applications, particularly Excel • Experience supporting reporting, administration, or operational processes • Experience coordinating projects, actions, or improvement activities • Experience using Power BI for reporting and data visualisation • Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial • Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable • Educated to A-Level standard or equivalent qualification • Strong attention to detail with the ability to maintain accurate records and documentation • Naturally curious with a desire to improve processes and ways of working • Enjoy working as part of a supportive team while maintaining accountability for your own work • Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:• Bonus scheme • Private healthcare • Competitive pension scheme • Up to 26 days annual leave, increasing with length of service • Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.If you think this is the next step for your career, apply today! Closing Date: 6th August 2026 About UsWe are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential.We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we'll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team 'To apply, you'll need your up-to-date CV, we also recommend uploading a cover letter - tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date.If you are offered a job with us, you'll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice.Become a part of Anglian Water's future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.
Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experience At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps" If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services. Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work. This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency Assist with quality checking data and preparing information for senior leadership and operational review meetings Support Service Improvement Analysts with business improvement projects and initiatives Document current and future-state processes to support operational excellence and continuous improvement Maintain project documentation, action logs, trackers, and meeting records Coordinate meetings, workshops, presentations, and stakeholder communications Build positive relationships with operational managers, field teams, and support functions across the business Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements Maintain accurate documentation relating to reporting systems, digital tools, and operational processes Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? Strong organisational and planning skills with the ability to manage multiple priorities Excellent written and verbal communication skills High attention to detail and commitment to producing accurate work Strong analytical skills with the ability to interpret and present data effectively Excellent stakeholder engagement and relationship-building skills A proactive approach to problem solving and continuous improvement Confidence learning and using new systems, technologies, and digital tools Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours Experience using Microsoft Office applications, particularly Excel Experience supporting reporting, administration, or operational processes Experience coordinating projects, actions, or improvement activities Experience using Power BI for reporting and data visualisation Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable Educated to A-Level standard or equivalent qualification Strong attention to detail with the ability to maintain accurate records and documentation Naturally curious with a desire to improve processes and ways of working Enjoy working as part of a supportive team while maintaining accountability for your own work Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include: Bonus scheme Private healthcare Competitive pension scheme Up to 26 days annual leave, increasing with length of service Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong. Closing Date: 6th August 2026
26/07/2026
Full time
Location: Chatterton, Lincolnshire Contract: FTC 12 months Salary: Depending on skills and experience At Anglian Water, our values are that together, we will: Build trust, do the right thing, and we are always exploring. Who We Are? Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water infrastructure. We ensure water is clean and hygienic and supplied to customer taps" If you are looking for a role in a high-performing, forward-thinking team, where your analytical and improvement skills will have a real impact on operational performance and service delivery, we want to hear from you! What Will You Be Doing as a Service Improvement Technician? As a Service Improvement Technician within the Water Network Operations team, you will play a key supporting role in driving continuous improvement, operational reporting, and process excellence across our water network services. Working closely with Service Improvement Analysts and operational teams, you will provide administrative, analytical, and project support to help deliver improvement initiatives efficiently. You'll support the collection and analysis of operational data, maintain reporting tools and documentation, coordinate stakeholder activities, and assist with developing digital solutions that improve the way we work. This is a fantastic opportunity for someone looking to develop skills in data analysis, business improvement, project coordination, and digital technologies while contributing to the delivery of essential services for over six million customers. Key Responsibilities: Support the production of operational reports, dashboards, and KPI performance summaries using Excel and Power BI Collect, validate, and maintain data from multiple operational systems, ensuring accuracy and consistency Assist with quality checking data and preparing information for senior leadership and operational review meetings Support Service Improvement Analysts with business improvement projects and initiatives Document current and future-state processes to support operational excellence and continuous improvement Maintain project documentation, action logs, trackers, and meeting records Coordinate meetings, workshops, presentations, and stakeholder communications Build positive relationships with operational managers, field teams, and support functions across the business Support the development and maintenance of Power Platform solutions, including SharePoint, Microsoft Lists, Forms, and Power Automate workflows Assist users with reporting tools and digital processes while identifying opportunities for automation and efficiency improvements Maintain accurate documentation relating to reporting systems, digital tools, and operational processes Support the implementation and monitoring of service improvement activities across Water Network Operations teams What Attributes Are Required? Strong organisational and planning skills with the ability to manage multiple priorities Excellent written and verbal communication skills High attention to detail and commitment to producing accurate work Strong analytical skills with the ability to interpret and present data effectively Excellent stakeholder engagement and relationship-building skills A proactive approach to problem solving and continuous improvement Confidence learning and using new systems, technologies, and digital tools Ability to work collaboratively while taking ownership of individual tasks and responsibilities A Little Bit About Your Skills, Experience, and Behaviours Experience using Microsoft Office applications, particularly Excel Experience supporting reporting, administration, or operational processes Experience coordinating projects, actions, or improvement activities Experience using Power BI for reporting and data visualisation Knowledge of Microsoft Power Platform, including Power Apps and Power Automate, would be beneficial Experience working within utilities, operations, engineering, or a similarly fast-paced environment is desirable Educated to A-Level standard or equivalent qualification Strong attention to detail with the ability to maintain accurate records and documentation Naturally curious with a desire to improve processes and ways of working Enjoy working as part of a supportive team while maintaining accountability for your own work Adaptable and comfortable working across multiple priorities in an operational environment Why Anglian Water? At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include: Bonus scheme Private healthcare Competitive pension scheme Up to 26 days annual leave, increasing with length of service Flexible benefits to support your wellbeing Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong. Closing Date: 6th August 2026
SENIOR ACCOUNT MANAGER (12 MONTH FTC / MATERNITY COVER) LONDON, UK Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday. A benchmarked salary between £43,000 to £48,000 based on your level within our progression framework. WHO WE ARE We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively. Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment. WHAT YOU'LL BE DOING Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates. Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication. Leadership: you'll become a People Lead for an Account Manager helping to develop their Client Services skills Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture WHO WE'RE LOOKING FOR Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm Highly organised: social is fast, there's a lot of content and a lot of deadlines so the ability to run a tight ship is a must. You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential. Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there You'll have three to five years of experience working in social media (agency-side preferable) NO GRIT NO PEARL No Grit No Pearl is our creative mantra - a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn't about grind - it's about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we're proud of, created to the highest standard that makes a lasting impact. VALUES Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. See Challenge as Opportunity is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge. Say It Simply ishow we communicate. Think of the basic rules of communication - honest, clear, confident. Do What YouSay is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. MakeEach Other Better is about our culture of collaboration and commitment to development. We are only as good of the people around us so we all take responsibility for developing each other, as well as ourselves. Consciously Contribute is bigger than all the others.It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what's just, not what's easy or immediately self-serving. BORN SOCIAL CROUD Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. EVERYONE'S WELCOME We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representativeteam. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don't simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation. A DAY IN THE LIFE WITH US We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
26/07/2026
Full time
SENIOR ACCOUNT MANAGER (12 MONTH FTC / MATERNITY COVER) LONDON, UK Hybrid Working - 3 days in the office per week. We operate a Fix + Flex model, with Wednesdays and Thursdays as our two Fix Days, when everyone is in the office, and the third day is Flex for you - either Monday, Tuesday, or Friday. A benchmarked salary between £43,000 to £48,000 based on your level within our progression framework. WHO WE ARE We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. As a Senior Account Manager, your objective is to successfully deliver the social strategy and scope of work for our largest and most complex clients. You'll play a pivotal role in implementing ways of working for each of your accounts, from briefing through to delivery and everything in between. Working closely with the Account Director to ensure the account team is communicating effectively. Please note: Internal candidates may be considered for this position as part of the selection process, in line with our commitment to transparent and fair recruitment. WHAT YOU'LL BE DOING Client services: leading on day-to-day client communications, building deep & long-lasting relationships, whilst working with the Account Director to spot opportunities for account development Account Operations: leading work with Account Directors to implement effective account ways of working (client communication, briefing, and management of account team). Formulate a structure for communication on large and complex scopes of work, ensuring teams are working with each other to share progress updates. Reviewing content: assessing our output to ensure it meets client objectives and aligns with our social strategy for the account Reporting: working closely with our Strategy team to communicate the value of our work back to the client, strategically articulating the results & their insight Influence and production: where influencer & creator work is involved, work closely with our Social Media Managers and Studio team to coordinate the activations by leading on client-related communication. Leadership: you'll become a People Lead for an Account Manager helping to develop their Client Services skills Team Culture: you'll work with the Account Directors & Business Director team to develop and uphold a strong team culture WHO WE'RE LOOKING FOR Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm Highly organised: social is fast, there's a lot of content and a lot of deadlines so the ability to run a tight ship is a must. You love brands and social media: you're fascinated by brands, and how they market themselves and use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential. Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You will take real pride in what you deliver and always strive for perfection Real drive and ambition: you'll be constantly adapting to the ever-growing world of social, and we need people who have the mindset of growth as well as the ambition to get there You'll have three to five years of experience working in social media (agency-side preferable) NO GRIT NO PEARL No Grit No Pearl is our creative mantra - a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to. Because we believe the best work isn't formed instantly, they're shaped through commitment, care, and perseverance. Grit isn't about grind - it's about staying curious, pushing ideas, and appreciating the process to reach the Pearl - work we're proud of, created to the highest standard that makes a lasting impact. VALUES Our values aim to pinpoint the magic ingredients for us at our best. We look for people who share our values and can add to our culture. See Challenge as Opportunity is about our attitude and to be very clear, this is not a value of optimism, nor is it about loving every challenge. Say It Simply ishow we communicate. Think of the basic rules of communication - honest, clear, confident. Do What YouSay is the crux of our reputation and longevity. When you join Born Social, our trust is fully given. It is yours to lose. MakeEach Other Better is about our culture of collaboration and commitment to development. We are only as good of the people around us so we all take responsibility for developing each other, as well as ourselves. Consciously Contribute is bigger than all the others.It ensures we grow right. It broadens our focus beyond Born Social and cements our commitment to doing what's just, not what's easy or immediately self-serving. BORN SOCIAL CROUD Born Social is proud to be part of Croud. Together we are a global, full service media, creative and data agency. We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities. EVERYONE'S WELCOME We celebrate different ideas, perspectives, and backgrounds here at Born Social. As an equal opportunities employer, we believe in the power of an inclusive and representativeteam. We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status. We don't simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation. A DAY IN THE LIFE WITH US We've partnered with Day of Wrk to show you what daily life is like in some of our most popular job roles. Visit their site to see content from some of our team including Social Media Managers, Motion Designer & Account Managers.
AE Management Associate - 12 Month FTC City: Kingston upon Hull We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation. About the role Vigilance is essential to guarantee the ongoing understanding of the profile of adverse events related to the use of Reckitt's medicinal products, medical devices, cosmetics and vitamins, minerals and supplements (VMS). This role is a crucial role since the post-holder is responsible for completing the key tasks in the provision of safety services and vigilance to facilitate and support the ongoing marketing of RECKITT medicinal products, medical devices, cosmetics and VMS. The safety function is a statutory function imposed by external regulators. Your responsibilities AE Management - Associate is accountable overall to the AE Management - Manager, Global PV & Deputy QPPV & Director- Risk Management & Vigilance, European Union (EU) QPPV and Senior Vigilance Manager. AE Management - Associate is directly accountable to, on a day-to-day basis, to the AE Management - Manager. Specific tasks and responsibilities include, but are not limited to: Working with the AE Management - Manager and under the executive guidance from senior management to ensure all responsibilities regarding the processing (triage/entry/coding/evaluation/reporting/admin) of adverse event reports related to Reckitt's medicinal products, medical devices, cosmetics and VMS is to a high standard, completed on time and according to regulations, domestic and foreign reporting requirements, general quality standards, Global Standard Operating Procedures and Reckitt values. Ensuring that all electronic records and paper records and the safety database are managed and maintained accordingly as per Standard Operating Procedure with specific actions taken from the AE Management - Manager. Ensuring that output from the group is of high quality and quality checks completed and in line with relevant industry requirements and Standard Operating Procedures. Ensuring AE Management team requests/queries and tasks, including ad hoc, are completed in a timely manner and according to industry requirements and Standard Operating Procedures. Ensuring the GVG mailbox is monitored and managed on a daily basis (business days). Ensure that DSO in local operating countries receive support as appropriate for the management for safety reports and database requirements. Work with the AE Management - Manager to ensure that the third-party case processors receive documentation as appropriate for case processing. Training and support of third-party case processors members with guidance from the Team Leader. Ensuring that all reports of adverse events related to Reckitt's medicinal products, medical devices, cosmetics and VMS are processed in a timely fashion to ensure safety reports and PSURs are delivered to the appropriate regulatory authority on time and any ad hoc search requirements from the safety database can be delivered to the requester as required. Work with the AE Management - Manager to ensure that the SOP, working documents and other appropriate documentation are updated and current in line with standard operating procedures, industry regulations and direction from the Team Leader and senior management. Focus is allocated subject to business needs at the discretion of the manager. The experience we're looking for RAS experience across product classifications with an understanding of appropriate pharmacovigilance legislation, including but not exclusively the Good Pharmacovigilance Practice (GVP) Good attention to detail; prove ability to quality check and analyse medical and scientific dates including medical coding using regulatory dictionaries. Good communication skills and confidence in representing the functiona externally (audits/inspections with regulatory bodies), and internally (not limited to RAS); maintaning Reckitt's legal obligations and embedding safety requirements and output in all that Reckitt does. The skills for success Business Strategy, Task Execution Under Pressure, Makes strategic Business Decisions, Business accumen, Commercial Awareness, Objective Setting, Accountability, Consumer Insight, Creative Direction, R&D, Change Leadership, Product Lifecycle Management, Intellectual Property, Business Partnership, Collaboration and partnership building, Relationship Management, Adapt to changes in technological development plans, Ability to challenge the status quo and propose improvement, Innovation Processes, Digital transformation for R&D, Quality and Manufacturing. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
26/07/2026
Full time
AE Management Associate - 12 Month FTC City: Kingston upon Hull We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Research & Development In Research and Development, we're full of highly skilled talents that include Scientists, Engineers, Medical, Clinical and Regulatory professionals - all working to create a cleaner, healthier world. With nine Centres of Excellence, we continually seek out new opportunities by using science, our entrepreneurial flare and our fearless innovation to develop and enhance our existing portfolio, never compromising on quality or performance. We do the right thing, always, by ensuring we act with responsibility and integrity, by complying with regulatory legislation across the globe, whilst ensuring our products are safe for our consumers and are to the highest quality. The size of our organisation means you'll have the opportunity to learn and work in different functions within R&D, giving you exposure to different disciplines, teams and environments. You will also have access to our Research and Development Academy, designed to develop our team and allow you to grow in our great organisation. About the role Vigilance is essential to guarantee the ongoing understanding of the profile of adverse events related to the use of Reckitt's medicinal products, medical devices, cosmetics and vitamins, minerals and supplements (VMS). This role is a crucial role since the post-holder is responsible for completing the key tasks in the provision of safety services and vigilance to facilitate and support the ongoing marketing of RECKITT medicinal products, medical devices, cosmetics and VMS. The safety function is a statutory function imposed by external regulators. Your responsibilities AE Management - Associate is accountable overall to the AE Management - Manager, Global PV & Deputy QPPV & Director- Risk Management & Vigilance, European Union (EU) QPPV and Senior Vigilance Manager. AE Management - Associate is directly accountable to, on a day-to-day basis, to the AE Management - Manager. Specific tasks and responsibilities include, but are not limited to: Working with the AE Management - Manager and under the executive guidance from senior management to ensure all responsibilities regarding the processing (triage/entry/coding/evaluation/reporting/admin) of adverse event reports related to Reckitt's medicinal products, medical devices, cosmetics and VMS is to a high standard, completed on time and according to regulations, domestic and foreign reporting requirements, general quality standards, Global Standard Operating Procedures and Reckitt values. Ensuring that all electronic records and paper records and the safety database are managed and maintained accordingly as per Standard Operating Procedure with specific actions taken from the AE Management - Manager. Ensuring that output from the group is of high quality and quality checks completed and in line with relevant industry requirements and Standard Operating Procedures. Ensuring AE Management team requests/queries and tasks, including ad hoc, are completed in a timely manner and according to industry requirements and Standard Operating Procedures. Ensuring the GVG mailbox is monitored and managed on a daily basis (business days). Ensure that DSO in local operating countries receive support as appropriate for the management for safety reports and database requirements. Work with the AE Management - Manager to ensure that the third-party case processors receive documentation as appropriate for case processing. Training and support of third-party case processors members with guidance from the Team Leader. Ensuring that all reports of adverse events related to Reckitt's medicinal products, medical devices, cosmetics and VMS are processed in a timely fashion to ensure safety reports and PSURs are delivered to the appropriate regulatory authority on time and any ad hoc search requirements from the safety database can be delivered to the requester as required. Work with the AE Management - Manager to ensure that the SOP, working documents and other appropriate documentation are updated and current in line with standard operating procedures, industry regulations and direction from the Team Leader and senior management. Focus is allocated subject to business needs at the discretion of the manager. The experience we're looking for RAS experience across product classifications with an understanding of appropriate pharmacovigilance legislation, including but not exclusively the Good Pharmacovigilance Practice (GVP) Good attention to detail; prove ability to quality check and analyse medical and scientific dates including medical coding using regulatory dictionaries. Good communication skills and confidence in representing the functiona externally (audits/inspections with regulatory bodies), and internally (not limited to RAS); maintaning Reckitt's legal obligations and embedding safety requirements and output in all that Reckitt does. The skills for success Business Strategy, Task Execution Under Pressure, Makes strategic Business Decisions, Business accumen, Commercial Awareness, Objective Setting, Accountability, Consumer Insight, Creative Direction, R&D, Change Leadership, Product Lifecycle Management, Intellectual Property, Business Partnership, Collaboration and partnership building, Relationship Management, Adapt to changes in technological development plans, Ability to challenge the status quo and propose improvement, Innovation Processes, Digital transformation for R&D, Quality and Manufacturing. What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
Join AXA as a Travel Commercial Systems Manager - Shape the Future of Travel Insurance! As the Travel Commercial Systems Manager, you will be at the heart of AXA's digital travel insurance operations. Your mission will be to coordinate and execute activities that support and enhance our UK & I travel systems, including the Guidewire claims management platform and digital customer channels. You'll ensure our commercial configurations are accurate, up-to-date, and optimised for performance. Your work will directly influence how we onboard new partners, manage existing schemes, and analyse data to improve our offerings. You'll also collaborate with global teams, internal stakeholders, and external partners to deliver innovative solutions that meet business needs and regulatory standards. This role is initially being offered as a 12 month FTC. What you'll be doing: Onboard and Launch: Lead the onboarding of new partners and the launch of new schemes, ensuring seamless integration. Maintain & Optimise: Keep existing schemes and policies current, analysing feedback to improve coverage and operational efficiency. Configure Systems: Manage the setup and updates of commercial systems, including Guidewire Data Loaders, Scheme Models, and Diagnostic Trees. Collaborate & Communicate: Work closely with global asset teams, operational, and commercial stakeholders to ensure system upgrades and configurations are aligned and tested. Data & Reporting: Partner with the MI/Reporting team to ensure products are correctly reflected in KPIs and reports. Support & Cross-Cover: Provide support to related business lines like Motor & Home, sharing expertise and resources across teams. Drive Continuous Improvement: Stay ahead of industry trends, suggest enhancements, and implement best practices for system performance and user experience. What you'll bring: Experience & Skills: Proven experience in B2B commercial or account management, ideally within insurance or service-based sectors. Familiar with managing technical projects, testing cycles, and working with digital channels. An understanding of AI and its uses in serviced based propositions An understanding of insurance contracts, schemes, and regulatory requirements. Skilled in configuring, validating, and controlling insurance products and digitized business logic. Comfortable working with new technologies, automation, and virtual teams. Knowledge of financial services industry practices is a plus. Interpersonal Skills: Action-oriented, responsible, and proactive. Methodical problem-solver with a data-driven mindset. Excellent communicator, able to articulate complex concepts clearly. Adaptable and resilient, thriving in ambiguous or changing environments. Future-focused, always seeking ways to improve processes and systems. What we offer: Starting salary circa £45,000 depending on experience 25 days annual leave, rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Company Shareplan /Scheme & Loan Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Discounted Gym Membership Free Financial Education/Pension Seminars To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
25/07/2026
Full time
Join AXA as a Travel Commercial Systems Manager - Shape the Future of Travel Insurance! As the Travel Commercial Systems Manager, you will be at the heart of AXA's digital travel insurance operations. Your mission will be to coordinate and execute activities that support and enhance our UK & I travel systems, including the Guidewire claims management platform and digital customer channels. You'll ensure our commercial configurations are accurate, up-to-date, and optimised for performance. Your work will directly influence how we onboard new partners, manage existing schemes, and analyse data to improve our offerings. You'll also collaborate with global teams, internal stakeholders, and external partners to deliver innovative solutions that meet business needs and regulatory standards. This role is initially being offered as a 12 month FTC. What you'll be doing: Onboard and Launch: Lead the onboarding of new partners and the launch of new schemes, ensuring seamless integration. Maintain & Optimise: Keep existing schemes and policies current, analysing feedback to improve coverage and operational efficiency. Configure Systems: Manage the setup and updates of commercial systems, including Guidewire Data Loaders, Scheme Models, and Diagnostic Trees. Collaborate & Communicate: Work closely with global asset teams, operational, and commercial stakeholders to ensure system upgrades and configurations are aligned and tested. Data & Reporting: Partner with the MI/Reporting team to ensure products are correctly reflected in KPIs and reports. Support & Cross-Cover: Provide support to related business lines like Motor & Home, sharing expertise and resources across teams. Drive Continuous Improvement: Stay ahead of industry trends, suggest enhancements, and implement best practices for system performance and user experience. What you'll bring: Experience & Skills: Proven experience in B2B commercial or account management, ideally within insurance or service-based sectors. Familiar with managing technical projects, testing cycles, and working with digital channels. An understanding of AI and its uses in serviced based propositions An understanding of insurance contracts, schemes, and regulatory requirements. Skilled in configuring, validating, and controlling insurance products and digitized business logic. Comfortable working with new technologies, automation, and virtual teams. Knowledge of financial services industry practices is a plus. Interpersonal Skills: Action-oriented, responsible, and proactive. Methodical problem-solver with a data-driven mindset. Excellent communicator, able to articulate complex concepts clearly. Adaptable and resilient, thriving in ambiguous or changing environments. Future-focused, always seeking ways to improve processes and systems. What we offer: Starting salary circa £45,000 depending on experience 25 days annual leave, rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Company Shareplan /Scheme & Loan Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Discounted Gym Membership Free Financial Education/Pension Seminars To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) The Information Technology Service Delivery Manager plays a key role in ensuring high-quality, reliable, and customer-focused technology services across the organisation. This position is responsible for overseeing the full service delivery lifecycle, driving performance, and continuously improving services to meet defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and evolving business needs. As the organisation grows and increases its reliance on advanced technologies, this role is critical in enabling service resilience, operational excellence, and a seamless digital experience. The postholder will advocate Information Technology Infrastructure Library (ITIL) best practice, modern service management approaches, and data led decision making. Balancing day to day operational excellence-covering incident, problem, change, and communication management-with longer term service maturity, tooling strategy, and continuous improvement, this role is essential in shaping the future of technology service delivery. Ensure all Information Technology services meet Service Level Agreements, Key Performance Indicators, and quality standards, with a strong focus on end user experience Monitor service performance, proactively identifying risks and guiding escalations to ensure fast, effective resolution. Incident management, including major incident meetings and clear communication across stakeholders Oversee problem and change management to ensure root causes are resolved and all changes are well planned, risk assessed, tested, and communicated Produce and present clear service performance insights, highlighting trends, risks, and improvement opportunities from a customer focused perspective Partner with stakeholders to deliver small scale improvements across infrastructure, networks, and digital workplace solutions, aligned to business priorities Coordinate planned service activities, including outage windows, to minimise disruption Drive continuous improvement to enhance service reliability, efficiency, and user satisfaction Embed best practice service management aligned to Information Technology Infrastructure Library (ITIL), including incident, request, problem, change, configuration management database (CMDB), and knowledge management Own service reviews and ensure actions are delivered and embedded into ongoing operations, including smooth onboarding of new services into business as usual Own and evolve the Information Technology Service Management (ITSM) tool and roadmap to meet business needs. Guide the future service model by enabling digital transformation, cloud adoption, automation, and a proactive, data led service culture The Ingredients (What we need from you) Key Know How: Proven experience in IT service delivery or service management roles ITIL certification or equivalent service management qualification Insight of ITIL practices and recognised service management frameworks Experience guiding small programs or service improvement initiatives Experience managing incidents and guiding service related communication Good awareness of modern workplace, cloud, and infrastructure technologies Ability to interpret data, produce service reports, and drive performance improvements Organisational, teamwork, and problem solving skills Ability to engage and influence stakeholders across the business Preferred Exposure to ITSM tool governance and configuration Experience operating within a fast paced FMCG environment Knowledge of automation, digital workflows, and service digitisation Vendor / supplier management experience Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. To learn more about life at Weetabix, visit our careers page:
18/07/2026
Full time
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) The Information Technology Service Delivery Manager plays a key role in ensuring high-quality, reliable, and customer-focused technology services across the organisation. This position is responsible for overseeing the full service delivery lifecycle, driving performance, and continuously improving services to meet defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and evolving business needs. As the organisation grows and increases its reliance on advanced technologies, this role is critical in enabling service resilience, operational excellence, and a seamless digital experience. The postholder will advocate Information Technology Infrastructure Library (ITIL) best practice, modern service management approaches, and data led decision making. Balancing day to day operational excellence-covering incident, problem, change, and communication management-with longer term service maturity, tooling strategy, and continuous improvement, this role is essential in shaping the future of technology service delivery. Ensure all Information Technology services meet Service Level Agreements, Key Performance Indicators, and quality standards, with a strong focus on end user experience Monitor service performance, proactively identifying risks and guiding escalations to ensure fast, effective resolution. Incident management, including major incident meetings and clear communication across stakeholders Oversee problem and change management to ensure root causes are resolved and all changes are well planned, risk assessed, tested, and communicated Produce and present clear service performance insights, highlighting trends, risks, and improvement opportunities from a customer focused perspective Partner with stakeholders to deliver small scale improvements across infrastructure, networks, and digital workplace solutions, aligned to business priorities Coordinate planned service activities, including outage windows, to minimise disruption Drive continuous improvement to enhance service reliability, efficiency, and user satisfaction Embed best practice service management aligned to Information Technology Infrastructure Library (ITIL), including incident, request, problem, change, configuration management database (CMDB), and knowledge management Own service reviews and ensure actions are delivered and embedded into ongoing operations, including smooth onboarding of new services into business as usual Own and evolve the Information Technology Service Management (ITSM) tool and roadmap to meet business needs. Guide the future service model by enabling digital transformation, cloud adoption, automation, and a proactive, data led service culture The Ingredients (What we need from you) Key Know How: Proven experience in IT service delivery or service management roles ITIL certification or equivalent service management qualification Insight of ITIL practices and recognised service management frameworks Experience guiding small programs or service improvement initiatives Experience managing incidents and guiding service related communication Good awareness of modern workplace, cloud, and infrastructure technologies Ability to interpret data, produce service reports, and drive performance improvements Organisational, teamwork, and problem solving skills Ability to engage and influence stakeholders across the business Preferred Exposure to ITSM tool governance and configuration Experience operating within a fast paced FMCG environment Knowledge of automation, digital workflows, and service digitisation Vendor / supplier management experience Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. To learn more about life at Weetabix, visit our careers page:
Oxford Instruments is a leading provider of high-technology products and services that enable customers to understand, analyse and manipulate materials at the atomic and molecular level. Our technologies support groundbreaking research and industrial innovation across materials analysis, semiconductors, healthcare, quantum technologies and advanced manufacturing. We're looking for an experienced Website Performance Manager on a 12 Month FTC to play a key role in one of our most significant digital transformation projects - the development and launch of a new global corporate website. This is a fantastic opportunity for a digital marketing professional with strong website management experience who has supported major website launches, rebrands or digital transformation projects and thrives in complex, matrix organisations. The Opportunity As Website Performance Manager, you'll be the number two lead on a major website redevelopment project, working closely with the Senior Marketing Communications Operations Manager and external web agency to deliver a new WordPress-based corporate website. You'll be responsible for helping drive the project forward, coordinating stakeholders, validating website functionality, testing user journeys, supporting agency delivery and ensuring a smooth transition from our existing platform. At the same time, you'll oversee the performance and continuous improvement of our current website, ensuring an excellent customer experience throughout the transformation. This role requires someone who is equally comfortable discussing digital marketing strategy, website user experience, content governance and technical website functionality. Key Responsibilities Website Transformation Project Support delivery of Oxford Instruments' new global website platform. Act as a key point of contact between internal stakeholders and the external web development agency. Coordinate testing, validation and quality assurance activities. Review website functionality, customer journeys and user experience. Track and manage website change requests and project deliverables. Support website content migration and launch activities. Monitor progress against project plans and identify risks or issues. Website Performance & Management Maintain and optimise the current corporate website while the new platform is under development. Monitor website performance, user behaviour and customer journeys. Identify opportunities to improve usability, engagement and conversion performance. Support SEO best practice and ensure website content remains optimised. Manage website updates, enhancements and maintenance activities. Track and resolve website issues, errors and broken links. Stakeholder & Team Leadership Line manage and support a small web team. Build strong relationships with marketing, product and regional stakeholders. Collaborate across both B2B and B2C customer-focused marketing activities. Ensure consistent brand experience across global digital channels. Work within a complex international business environment, balancing multiple priorities and stakeholder requirements. About You We're looking for an experienced digital marketing and website professional who can confidently bridge the gap between marketing, technology and project delivery. Experience supporting major website launches, migrations, rebrands or digital transformation projects. Strong understanding of website architecture, CMS platforms and user experience principles. Experience working with external digital agencies and managing supplier relationships. Strong project coordination and stakeholder management skills. Experience working within complex, matrix organisations. Strong understanding of SEO, website performance and digital customer journeys. Excellent analytical and problem-solving skills. Experience working across both B2B and B2C environments. Experience of WordPress CMS. Understanding of HTML and CSS. Experience working in scientific, technology or engineering-led organisations. Why Oxford Instruments? At Oxford Instruments, we enable some of the world's most exciting scientific and technological breakthroughs. From advanced materials analysis to quantum technologies and semiconductor innovation, our solutions help customers solve complex challenges across research and industry. Join us during a pivotal period of digital transformation and help create a world-class online experience that showcases the innovation and impact of Oxford Instruments to customers around the globe.
18/07/2026
Full time
Oxford Instruments is a leading provider of high-technology products and services that enable customers to understand, analyse and manipulate materials at the atomic and molecular level. Our technologies support groundbreaking research and industrial innovation across materials analysis, semiconductors, healthcare, quantum technologies and advanced manufacturing. We're looking for an experienced Website Performance Manager on a 12 Month FTC to play a key role in one of our most significant digital transformation projects - the development and launch of a new global corporate website. This is a fantastic opportunity for a digital marketing professional with strong website management experience who has supported major website launches, rebrands or digital transformation projects and thrives in complex, matrix organisations. The Opportunity As Website Performance Manager, you'll be the number two lead on a major website redevelopment project, working closely with the Senior Marketing Communications Operations Manager and external web agency to deliver a new WordPress-based corporate website. You'll be responsible for helping drive the project forward, coordinating stakeholders, validating website functionality, testing user journeys, supporting agency delivery and ensuring a smooth transition from our existing platform. At the same time, you'll oversee the performance and continuous improvement of our current website, ensuring an excellent customer experience throughout the transformation. This role requires someone who is equally comfortable discussing digital marketing strategy, website user experience, content governance and technical website functionality. Key Responsibilities Website Transformation Project Support delivery of Oxford Instruments' new global website platform. Act as a key point of contact between internal stakeholders and the external web development agency. Coordinate testing, validation and quality assurance activities. Review website functionality, customer journeys and user experience. Track and manage website change requests and project deliverables. Support website content migration and launch activities. Monitor progress against project plans and identify risks or issues. Website Performance & Management Maintain and optimise the current corporate website while the new platform is under development. Monitor website performance, user behaviour and customer journeys. Identify opportunities to improve usability, engagement and conversion performance. Support SEO best practice and ensure website content remains optimised. Manage website updates, enhancements and maintenance activities. Track and resolve website issues, errors and broken links. Stakeholder & Team Leadership Line manage and support a small web team. Build strong relationships with marketing, product and regional stakeholders. Collaborate across both B2B and B2C customer-focused marketing activities. Ensure consistent brand experience across global digital channels. Work within a complex international business environment, balancing multiple priorities and stakeholder requirements. About You We're looking for an experienced digital marketing and website professional who can confidently bridge the gap between marketing, technology and project delivery. Experience supporting major website launches, migrations, rebrands or digital transformation projects. Strong understanding of website architecture, CMS platforms and user experience principles. Experience working with external digital agencies and managing supplier relationships. Strong project coordination and stakeholder management skills. Experience working within complex, matrix organisations. Strong understanding of SEO, website performance and digital customer journeys. Excellent analytical and problem-solving skills. Experience working across both B2B and B2C environments. Experience of WordPress CMS. Understanding of HTML and CSS. Experience working in scientific, technology or engineering-led organisations. Why Oxford Instruments? At Oxford Instruments, we enable some of the world's most exciting scientific and technological breakthroughs. From advanced materials analysis to quantum technologies and semiconductor innovation, our solutions help customers solve complex challenges across research and industry. Join us during a pivotal period of digital transformation and help create a world-class online experience that showcases the innovation and impact of Oxford Instruments to customers around the globe.
Job title: Programme Manager - Digital, Data & AI Base: Health Innovation KSS's primary place of business is The Beehive, located in Gatwick/Crawley, West Sussex. Contractually, this will be your normal place of work. Salary: £55,000 to £60,000 (1.0 FTE) Contract: 37.5 hours per week, 12-months FTC Location: The role is predominantly remote, although Health Innovation KSS works on a hybrid basis. Post holders are expected to be based in, or be able to attend meetings in the Kent, Surrey, Sussex geography. Reports to: Director for Digital, Data & AI. Job Purpose Working as part of the Commercial team within Health Innovation, providing operational management role for a portfolio of fee-based digital, data and AI programme areas. Supporting the Director for DDAI in scoping fee-based work to support NHS providers across the region. Leading teams (including associates) to deliver fee-based DDAI programmes. Delivering programmes of DDAI work. Supporting colleagues across the organisation to deliver the spread and adoption of DDAI innovation into practice, developing the innovation eco system and pipeline. Making a contribution to the income generation pipeline to generate income for Health Innovation KSS to ensure long term sustainability by: Contributing to bids or grant applications. Working closely with Director of DDAI, Heads of Portfolio, Associate Directors and Directors to support and facilitate: The development of new service offerings for our stakeholders and ensuring that a clear customer focus is maintained. The cultivation of existing customer demand through the marketing of existing service provision. The cultivation of new customers through service development opportunities. Key responsibilities Support the operational implementation of the KSS Digital, Data and AI strategy. Provide robust, pragmatic programme management to Health Innovation KSS DDAI fee based services. You will support the Director for Digital, Data and AI to deliver a range of services including, but not limited to: Support NHS provider organisations to assess and improve their digital and data innovation adoption readiness. Facilitate the implementation and adoption of digital technology solutions partners from readiness assessment through to deployment and evaluation. Work with NHS boards and senior leaders to build understanding, confidence and responsible governance frameworks for AI adoption. Support partners to embed sustainable user centred design and change management practices to support digital and AI implementations. Coordinate the Equity Charter Diagnostic, supporting digital teams to assess and address equity considerations within their digital transformation programmes. Act as an operational point of contact for NHS provider organisations, ICUs teams and partners engaged in the DDAI programme across Kent, Surrey and Sussex. Be responsible for the production of, and input to, informal and quarterly performance reports covering DDAI programme activity, outputs and impact. Build strong operational working relationships with digital leaders across the KSS geography to support delivery of their DDAI priorities. Support the development of new fee based DDAI service offerings and contribute to income generation activity, including scoping packages of support for NHS providers, and identifying opportunities. Stay abreast of national policy, guidance and investment relating to NHS digital transformation and AI, and apply this knowledge to programme development and stakeholder engagement. Have operational oversight of programme budgets and, where appropriate, process expenditure and liaise between the programme team and relevant management functions. Work closely with Health Innovation KSS colleagues, NHS England regional teams and external partners (including analytics and evaluation partners) to support achievement of the aims of the DDAI strategy. Essential Experience of leading or supporting digital transformation programmes in health or a related sector, including working with clinical and operational teams to implement technology enabled change. Experience of applying user centred methods to digital innovation and/or transformation programmes. An understanding of NHS technology architecture and key digital systems. Knowledge of the NHS digital landscape, including NHS England's digital and data priorities, and relevant national programmes (e.g. Frontline Digitisation, NHS AI Lab, Copilot). Experience of working with data, including data quality, data infrastructure, analytics, or data driven improvement, in an NHS or public sector context. Understanding of AI and machine learning as applied in healthcare settings, including associated governance, ethical and equity considerations. Ability to translate complex technical and digital concepts for non technical clinical and leadership audiences. Experience of engaging and influencing senior stakeholders, including board level leaders and CIOs, in the context of digital change. Desirable Experience of implementing or supporting Ambient Voice Technology, Electronic Patient Record systems, or other clinical and/or back office digital tools. Familiarity with AI governance frameworks and clinical safety standards relevant to healthcare AI (e.g. DCB0129/0160, NHS AI governance guidance). Experience of equity focused approaches to digital transformation, including understanding of digital exclusion and health inequalities. Experience of user centred design and change management methodologies in the context of digital or technology implementation. Knowledge of health data standards, interoperability frameworks (e.g. FHIR, SNOMED CT). Experience of income generation or commercial development in a health innovation, consultancy or digital health context. General responsibilities To act as a key member of the Commercial Team. To promote the values of Health Innovation KSS. To ensure effective communications within and between project teams, be involved in and participate in meetings, team briefings, development days, corporate events and so on. To engage with your line manager in regular performance and development reviews against agreed objectives. To be responsible for actively identifying your own development needs and committing to a personal development plan based on continuous learning. Values and Behaviours Health Innovation KSS has developed a clear vision for the direction of the company. A set of values and behaviours have also been developed and agreed to underpin this vision. Our values and behaviours framework can be found below. Applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal. It is the desire of Health Innovation KSS to broaden diversity within its workforce. Diversity & Equal Opportunities Health Innovation KSS is an equal opportunities employer and ensures that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity. This includes: Ensuring that all individuals who come into contact with Health Innovation KSS, whether as employees, stakeholders or in any other capacity are treated with dignity and respect; Ensuring that the opportunities Health Innovation KSS provides for learning, personal development and employment are made available on a non discriminatory basis and; Providing a safe, supportive and welcoming environment for employees, stakeholders, visitors and others. Along with fifteen HINs in the HIN Network, we are committed to a series of pledges to further support the diversity and innovation agenda.
18/07/2026
Full time
Job title: Programme Manager - Digital, Data & AI Base: Health Innovation KSS's primary place of business is The Beehive, located in Gatwick/Crawley, West Sussex. Contractually, this will be your normal place of work. Salary: £55,000 to £60,000 (1.0 FTE) Contract: 37.5 hours per week, 12-months FTC Location: The role is predominantly remote, although Health Innovation KSS works on a hybrid basis. Post holders are expected to be based in, or be able to attend meetings in the Kent, Surrey, Sussex geography. Reports to: Director for Digital, Data & AI. Job Purpose Working as part of the Commercial team within Health Innovation, providing operational management role for a portfolio of fee-based digital, data and AI programme areas. Supporting the Director for DDAI in scoping fee-based work to support NHS providers across the region. Leading teams (including associates) to deliver fee-based DDAI programmes. Delivering programmes of DDAI work. Supporting colleagues across the organisation to deliver the spread and adoption of DDAI innovation into practice, developing the innovation eco system and pipeline. Making a contribution to the income generation pipeline to generate income for Health Innovation KSS to ensure long term sustainability by: Contributing to bids or grant applications. Working closely with Director of DDAI, Heads of Portfolio, Associate Directors and Directors to support and facilitate: The development of new service offerings for our stakeholders and ensuring that a clear customer focus is maintained. The cultivation of existing customer demand through the marketing of existing service provision. The cultivation of new customers through service development opportunities. Key responsibilities Support the operational implementation of the KSS Digital, Data and AI strategy. Provide robust, pragmatic programme management to Health Innovation KSS DDAI fee based services. You will support the Director for Digital, Data and AI to deliver a range of services including, but not limited to: Support NHS provider organisations to assess and improve their digital and data innovation adoption readiness. Facilitate the implementation and adoption of digital technology solutions partners from readiness assessment through to deployment and evaluation. Work with NHS boards and senior leaders to build understanding, confidence and responsible governance frameworks for AI adoption. Support partners to embed sustainable user centred design and change management practices to support digital and AI implementations. Coordinate the Equity Charter Diagnostic, supporting digital teams to assess and address equity considerations within their digital transformation programmes. Act as an operational point of contact for NHS provider organisations, ICUs teams and partners engaged in the DDAI programme across Kent, Surrey and Sussex. Be responsible for the production of, and input to, informal and quarterly performance reports covering DDAI programme activity, outputs and impact. Build strong operational working relationships with digital leaders across the KSS geography to support delivery of their DDAI priorities. Support the development of new fee based DDAI service offerings and contribute to income generation activity, including scoping packages of support for NHS providers, and identifying opportunities. Stay abreast of national policy, guidance and investment relating to NHS digital transformation and AI, and apply this knowledge to programme development and stakeholder engagement. Have operational oversight of programme budgets and, where appropriate, process expenditure and liaise between the programme team and relevant management functions. Work closely with Health Innovation KSS colleagues, NHS England regional teams and external partners (including analytics and evaluation partners) to support achievement of the aims of the DDAI strategy. Essential Experience of leading or supporting digital transformation programmes in health or a related sector, including working with clinical and operational teams to implement technology enabled change. Experience of applying user centred methods to digital innovation and/or transformation programmes. An understanding of NHS technology architecture and key digital systems. Knowledge of the NHS digital landscape, including NHS England's digital and data priorities, and relevant national programmes (e.g. Frontline Digitisation, NHS AI Lab, Copilot). Experience of working with data, including data quality, data infrastructure, analytics, or data driven improvement, in an NHS or public sector context. Understanding of AI and machine learning as applied in healthcare settings, including associated governance, ethical and equity considerations. Ability to translate complex technical and digital concepts for non technical clinical and leadership audiences. Experience of engaging and influencing senior stakeholders, including board level leaders and CIOs, in the context of digital change. Desirable Experience of implementing or supporting Ambient Voice Technology, Electronic Patient Record systems, or other clinical and/or back office digital tools. Familiarity with AI governance frameworks and clinical safety standards relevant to healthcare AI (e.g. DCB0129/0160, NHS AI governance guidance). Experience of equity focused approaches to digital transformation, including understanding of digital exclusion and health inequalities. Experience of user centred design and change management methodologies in the context of digital or technology implementation. Knowledge of health data standards, interoperability frameworks (e.g. FHIR, SNOMED CT). Experience of income generation or commercial development in a health innovation, consultancy or digital health context. General responsibilities To act as a key member of the Commercial Team. To promote the values of Health Innovation KSS. To ensure effective communications within and between project teams, be involved in and participate in meetings, team briefings, development days, corporate events and so on. To engage with your line manager in regular performance and development reviews against agreed objectives. To be responsible for actively identifying your own development needs and committing to a personal development plan based on continuous learning. Values and Behaviours Health Innovation KSS has developed a clear vision for the direction of the company. A set of values and behaviours have also been developed and agreed to underpin this vision. Our values and behaviours framework can be found below. Applicants and employees will be expected to demonstrate an understanding of and commitment to these values and behaviours, which will be assessed through the recruitment, selection and appraisal. It is the desire of Health Innovation KSS to broaden diversity within its workforce. Diversity & Equal Opportunities Health Innovation KSS is an equal opportunities employer and ensures that all new, existing and prospective employees are treated fairly through the principles of equal treatment and promotion of diversity. This includes: Ensuring that all individuals who come into contact with Health Innovation KSS, whether as employees, stakeholders or in any other capacity are treated with dignity and respect; Ensuring that the opportunities Health Innovation KSS provides for learning, personal development and employment are made available on a non discriminatory basis and; Providing a safe, supportive and welcoming environment for employees, stakeholders, visitors and others. Along with fifteen HINs in the HIN Network, we are committed to a series of pledges to further support the diversity and innovation agenda.
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) The Information Technology Service Delivery Manager plays a key role in ensuring high-quality, reliable, and customer-focused technology services across the organisation. This position is responsible for overseeing the full service delivery lifecycle, driving performance, and continuously improving services to meet defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and evolving business needs. As the organisation grows and increases its reliance on advanced technologies, this role is critical in enabling service resilience, operational excellence, and a seamless digital experience. The postholder will advocate Information Technology Infrastructure Library (ITIL) best practice, modern service management approaches, and data led decision making. Balancing day to day operational excellence-covering incident, problem, change, and communication management-with longer term service maturity, tooling strategy, and continuous improvement, this role is essential in shaping the future of technology service delivery. Ensure all Information Technology services meet Service Level Agreements, Key Performance Indicators, and quality standards, with a strong focus on end user experience Monitor service performance, proactively identifying risks and guiding escalations to ensure fast, effective resolution. Incident management, including major incident meetings and clear communication across stakeholders Oversee problem and change management to ensure root causes are resolved and all changes are well planned, risk assessed, tested, and communicated Produce and present clear service performance insights, highlighting trends, risks, and improvement opportunities from a customer focused perspective Partner with stakeholders to deliver small scale improvements across infrastructure, networks, and digital workplace solutions, aligned to business priorities Coordinate planned service activities, including outage windows, to minimise disruption Drive continuous improvement to enhance service reliability, efficiency, and user satisfaction Embed best practice service management aligned to Information Technology Infrastructure Library (ITIL), including incident, request, problem, change, configuration management database (CMDB), and knowledge management Own service reviews and ensure actions are delivered and embedded into ongoing operations, including smooth onboarding of new services into business as usual Own and evolve the Information Technology Service Management (ITSM) tool and roadmap to meet business needs. Guide the future service model by enabling digital transformation, cloud adoption, automation, and a proactive, data led service culture The Ingredients (What we need from you) Key Know How: Proven experience in IT service delivery or service management roles ITIL certification or equivalent service management qualification Insight of ITIL practices and recognised service management frameworks Experience guiding small programs or service improvement initiatives Experience managing incidents and guiding service related communication Good awareness of modern workplace, cloud, and infrastructure technologies Ability to interpret data, produce service reports, and drive performance improvements Organisational, teamwork, and problem solving skills Ability to engage and influence stakeholders across the business Preferred Exposure to ITSM tool governance and configuration Experience operating within a fast paced FMCG environment Knowledge of automation, digital workflows, and service digitisation Vendor / supplier management experience Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. To learn more about life at Weetabix, visit our careers page:
18/07/2026
Full time
At Weetabix, we believe that diverse teams drive better ideas, stronger decisions, and a more inclusive workplace for everyone. We're committed to building an organisation where people from all walks of life feel they belong-where different voices, experiences, and backgrounds are valued and respected. Closing date: 28th July Interview process: TEAMS followed by Face to Face at our site in Burton Latimer. Working pattern: You'll spend three days a week in the office, creating great opportunities to collaborate, strengthen team connections and build high impact working relationships face to face. We're happy to make reasonable adjustments throughout the recruitment process. Just let us know how we can support you. Weetabix is on an exciting growth journey, and many of the opportunities we are recruiting for are newly created roles. These positions reflect our investment in people, capabilities and innovation as we continue to build for the future. The Recipe (About the Role) The Information Technology Service Delivery Manager plays a key role in ensuring high-quality, reliable, and customer-focused technology services across the organisation. This position is responsible for overseeing the full service delivery lifecycle, driving performance, and continuously improving services to meet defined Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and evolving business needs. As the organisation grows and increases its reliance on advanced technologies, this role is critical in enabling service resilience, operational excellence, and a seamless digital experience. The postholder will advocate Information Technology Infrastructure Library (ITIL) best practice, modern service management approaches, and data led decision making. Balancing day to day operational excellence-covering incident, problem, change, and communication management-with longer term service maturity, tooling strategy, and continuous improvement, this role is essential in shaping the future of technology service delivery. Ensure all Information Technology services meet Service Level Agreements, Key Performance Indicators, and quality standards, with a strong focus on end user experience Monitor service performance, proactively identifying risks and guiding escalations to ensure fast, effective resolution. Incident management, including major incident meetings and clear communication across stakeholders Oversee problem and change management to ensure root causes are resolved and all changes are well planned, risk assessed, tested, and communicated Produce and present clear service performance insights, highlighting trends, risks, and improvement opportunities from a customer focused perspective Partner with stakeholders to deliver small scale improvements across infrastructure, networks, and digital workplace solutions, aligned to business priorities Coordinate planned service activities, including outage windows, to minimise disruption Drive continuous improvement to enhance service reliability, efficiency, and user satisfaction Embed best practice service management aligned to Information Technology Infrastructure Library (ITIL), including incident, request, problem, change, configuration management database (CMDB), and knowledge management Own service reviews and ensure actions are delivered and embedded into ongoing operations, including smooth onboarding of new services into business as usual Own and evolve the Information Technology Service Management (ITSM) tool and roadmap to meet business needs. Guide the future service model by enabling digital transformation, cloud adoption, automation, and a proactive, data led service culture The Ingredients (What we need from you) Key Know How: Proven experience in IT service delivery or service management roles ITIL certification or equivalent service management qualification Insight of ITIL practices and recognised service management frameworks Experience guiding small programs or service improvement initiatives Experience managing incidents and guiding service related communication Good awareness of modern workplace, cloud, and infrastructure technologies Ability to interpret data, produce service reports, and drive performance improvements Organisational, teamwork, and problem solving skills Ability to engage and influence stakeholders across the business Preferred Exposure to ITSM tool governance and configuration Experience operating within a fast paced FMCG environment Knowledge of automation, digital workflows, and service digitisation Vendor / supplier management experience Your Bowl of Perks (Benefits) Competitive salary & Annual Flexible benefits We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, career, and life outside work. Annual bonus Double matched pension scheme (up to 12% from us) 25 days annual leave increasing with service Annual Salary review Healthcare plan Discounted Weetabix products To support our employees, we also offer: Continued investment in your personal development We believe in balance, whether it's for family, rest or simply time for you. As well as your holiday entitlement, you can purchase up to 5 days of additional annual leave Access to 24/7 counselling service (via Grocery Aid partnership) The freedom of Flexible Work Opportunities Enhanced Maternity / Paternity / Adoption Leave Additional Time Off for Fertility Treatment and Neonatal Care Working Parents Support Group Fully stocked kitchens filled with our delicious products for you to enjoy Unfortunately, we are unable to provide sponsorship for this position; therefore, we are seeking candidates who do not require sponsorship. To learn more about life at Weetabix, visit our careers page:
Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Department Overview The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. Role Description We are seeking a seasoned Senior Project Manager / Business Analyst to lead the end to end delivery of a strategic new product - Precious Metals with Physical Delivery - rollout across our global FX Trading Desk. This is a high visibility, high impact role that sits at the intersection of product, technology, trading, operations, legal, and compliance. The successful candidate will serve as the single delivery authority for the programme, driving execution across multiple business lines and regulatory jurisdictions while maintaining rigorous governance standards. The role demands equal command of structured project delivery and deep analytical capability - someone who can define and challenge requirements with traders and quants in the morning, then present a risk adjusted delivery plan to senior management in the afternoon. Key Responsibilities Programme & Project Delivery Own and drive the full programme lifecycle from initiation through BAU handover, encompassing scope definition, planning, budgeting, execution, and post launch stabilisation. Develop and maintain comprehensive project plans, WBS structures, RAID logs, and dependency maps across APAC, EMEA, and Americas workstreams. Establish and chair cross functional programme governance forums including SteerCo, working groups, and regional stand ups. Proactively identify, escalates, and resolve delivery blockers, managing interdependencies across technology, operations, and front office teams. Ensure on time, on budget delivery with clear milestone accountability and transparent reporting to senior stakeholders. Business Analysis & Requirements Elicit, document, and validate detailed business requirements from FX traders, structurers, sales, and operations across all regions. Translate complex FX product mechanics (spot, forwards, swaps, options, NDFs) into clear functional specifications for technology and vendor teams. Conduct gap analyses between current state workflows and target operating model; define pragmatic solutions with measurable business benefit. Lead user acceptance testing (UAT) strategy and execution, coordinating test scripting, defect triage, and sign off across jurisdictions. Produce high quality artefacts including BRDs, process flows, data dictionaries, traceability matrices, and training materials. Maintain a comprehensive risk and issue register; drive timely mitigation actions with clear ownership. Skills, experience, qualifications and knowledge required Essential Strong experience of combined project management and business analysis within capital markets, with specific exposure to FX products. Demonstrated track record of delivering complex cross border programmes. Deep understanding of FX product types including spot, forwards, FX swaps, vanilla options, NDFs, and structured FX. Deep understanding of operational processes around physical settlement of commodities (Precious Metals) which includes tracking & delivery. Experience navigating regulatory and compliance requirements across multiple jurisdictions (MAS, FCA, CFTC, or equivalent). Strong command of project delivery methodologies including Agile framework. Proficiency in project management tooling (JIRA, Confluence etc.) and business analysis tools. Excellent written and verbal communication skills; proven ability to influence and negotiate without direct authority. Bachelor's degree in Finance, Computer Science, Engineering, or related discipline. Preferred Experience with electronic FX platforms (e.g., 360T, FXall, Bloomberg FXGO, ION, Murex, Calypso, or Finastra). MBA or postgraduate qualification in Finance, Financial Engineering, or related field. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer.
14/07/2026
Full time
Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit . Department Overview The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey. Role Description We are seeking a seasoned Senior Project Manager / Business Analyst to lead the end to end delivery of a strategic new product - Precious Metals with Physical Delivery - rollout across our global FX Trading Desk. This is a high visibility, high impact role that sits at the intersection of product, technology, trading, operations, legal, and compliance. The successful candidate will serve as the single delivery authority for the programme, driving execution across multiple business lines and regulatory jurisdictions while maintaining rigorous governance standards. The role demands equal command of structured project delivery and deep analytical capability - someone who can define and challenge requirements with traders and quants in the morning, then present a risk adjusted delivery plan to senior management in the afternoon. Key Responsibilities Programme & Project Delivery Own and drive the full programme lifecycle from initiation through BAU handover, encompassing scope definition, planning, budgeting, execution, and post launch stabilisation. Develop and maintain comprehensive project plans, WBS structures, RAID logs, and dependency maps across APAC, EMEA, and Americas workstreams. Establish and chair cross functional programme governance forums including SteerCo, working groups, and regional stand ups. Proactively identify, escalates, and resolve delivery blockers, managing interdependencies across technology, operations, and front office teams. Ensure on time, on budget delivery with clear milestone accountability and transparent reporting to senior stakeholders. Business Analysis & Requirements Elicit, document, and validate detailed business requirements from FX traders, structurers, sales, and operations across all regions. Translate complex FX product mechanics (spot, forwards, swaps, options, NDFs) into clear functional specifications for technology and vendor teams. Conduct gap analyses between current state workflows and target operating model; define pragmatic solutions with measurable business benefit. Lead user acceptance testing (UAT) strategy and execution, coordinating test scripting, defect triage, and sign off across jurisdictions. Produce high quality artefacts including BRDs, process flows, data dictionaries, traceability matrices, and training materials. Maintain a comprehensive risk and issue register; drive timely mitigation actions with clear ownership. Skills, experience, qualifications and knowledge required Essential Strong experience of combined project management and business analysis within capital markets, with specific exposure to FX products. Demonstrated track record of delivering complex cross border programmes. Deep understanding of FX product types including spot, forwards, FX swaps, vanilla options, NDFs, and structured FX. Deep understanding of operational processes around physical settlement of commodities (Precious Metals) which includes tracking & delivery. Experience navigating regulatory and compliance requirements across multiple jurisdictions (MAS, FCA, CFTC, or equivalent). Strong command of project delivery methodologies including Agile framework. Proficiency in project management tooling (JIRA, Confluence etc.) and business analysis tools. Excellent written and verbal communication skills; proven ability to influence and negotiate without direct authority. Bachelor's degree in Finance, Computer Science, Engineering, or related discipline. Preferred Experience with electronic FX platforms (e.g., 360T, FXall, Bloomberg FXGO, ION, Murex, Calypso, or Finastra). MBA or postgraduate qualification in Finance, Financial Engineering, or related field. Nomura Leadership Behaviours Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity. Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing. Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect). Right to Work The UK Government have taken steps to reduce net migration to the UK by limiting the number of overseas workers coming to the UK for employment. Please note that whilst we are able to consider applications from overseas workers from outside the UK (who require a Tier 2 Skilled Worker visa) we can only employ them if we can provide evidence that this is a genuine vacancy for a qualified role. Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to ensuring we best reflect the diversity of the communities we serve creating an inclusive environment for all our employees. We welcome all applications and do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long term health condition, please do not hesitate to contact us. Nomura is an Equal Opportunity Employer Nomura is an Equal Opportunity Employer.
Information Facilities Management Ltd.
Birmingham, Staffordshire
Senior Product Analyst - Band D - Attachment/FTC (12 months) Department: Product Analytics Locations: Salford, London, Newcastle, Birmingham, Glasgow, Edinburgh, Cardiff, Bristol Salary: up to £59,500 (depending on relevant skills, knowledge and experience) We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. Purpose of the Role The BBC has been serving audiences online for a quarter of a century. Across key products including iPlayer, Sounds, Bitesize, BBC News and BBC Sport, we entertain, educate and inform audiences in their millions every day. Behind the scenes, we are making the shift from broadcasting to a service shaped by our audiences and designed around their wants and needs. We are creating personalised products and services that bring the right content to the right people at the right times- a personalised BBC. Data is fundamental to our future and in Product Analytics we help shape that future by harnessing broad and exciting data sets to understand the experiences and needs of our audiences, providing data driven insights that help Product Group create richer, more personalised experiences that our audiences love. Key Responsibilities and Impact Build a clear understanding of our audiences' experience and needs to guide product design and development Work closely with product managers, engineers and business analysts, championing data and taking the lead in understanding problem areas and working collaboratively on solutions Develop and mentor members of the wider team Support decision making across the Product Group by gaining a broad understanding of our Product portfolio and working flexibly to support business goals Build and maintain dashboards and reports to facilitate data led decision making Support experimentation by working with product and engineering teams to set up and run experiments, and analyse and draw insight from the results Proactively look for opportunities to optimise audience experience and drive engagement Work to improve and shape our data analysis capabilities through automating data pipelines and working to understand and resolve any data issues Advocate for the value of data in driving effective decision making Your Skills and Experience Essential Significant experience in an analytical role, preferably in digital products Proactive self starter, focused on working strategically and for maximum value Advanced SQL skills, experience working with very large and complex datasets and working knowledge of how digital products use experimentation A focus on collaboration and thrives working as part of a cross functional team, ability to mentor and develop others Excellent data visualisation skills and experience with tools such as Tableau Desired Knowledge of R or Python Experience working with on demand audio media products Familiarity with agile or other rapid application development methods Experience with Data Science & Machine Learning and an understanding of data pipelines and/or data modelling Experience with Optimizely integrations and tooling Excellent time management skills and the ability to prioritise effectively Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. This listing expired on 16 Mar. Applications are no longer accepted.
13/07/2026
Full time
Senior Product Analyst - Band D - Attachment/FTC (12 months) Department: Product Analytics Locations: Salford, London, Newcastle, Birmingham, Glasgow, Edinburgh, Cardiff, Bristol Salary: up to £59,500 (depending on relevant skills, knowledge and experience) We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage. Purpose of the Role The BBC has been serving audiences online for a quarter of a century. Across key products including iPlayer, Sounds, Bitesize, BBC News and BBC Sport, we entertain, educate and inform audiences in their millions every day. Behind the scenes, we are making the shift from broadcasting to a service shaped by our audiences and designed around their wants and needs. We are creating personalised products and services that bring the right content to the right people at the right times- a personalised BBC. Data is fundamental to our future and in Product Analytics we help shape that future by harnessing broad and exciting data sets to understand the experiences and needs of our audiences, providing data driven insights that help Product Group create richer, more personalised experiences that our audiences love. Key Responsibilities and Impact Build a clear understanding of our audiences' experience and needs to guide product design and development Work closely with product managers, engineers and business analysts, championing data and taking the lead in understanding problem areas and working collaboratively on solutions Develop and mentor members of the wider team Support decision making across the Product Group by gaining a broad understanding of our Product portfolio and working flexibly to support business goals Build and maintain dashboards and reports to facilitate data led decision making Support experimentation by working with product and engineering teams to set up and run experiments, and analyse and draw insight from the results Proactively look for opportunities to optimise audience experience and drive engagement Work to improve and shape our data analysis capabilities through automating data pipelines and working to understand and resolve any data issues Advocate for the value of data in driving effective decision making Your Skills and Experience Essential Significant experience in an analytical role, preferably in digital products Proactive self starter, focused on working strategically and for maximum value Advanced SQL skills, experience working with very large and complex datasets and working knowledge of how digital products use experimentation A focus on collaboration and thrives working as part of a cross functional team, ability to mentor and develop others Excellent data visualisation skills and experience with tools such as Tableau Desired Knowledge of R or Python Experience working with on demand audio media products Familiarity with agile or other rapid application development methods Experience with Data Science & Machine Learning and an understanding of data pipelines and/or data modelling Experience with Optimizely integrations and tooling Excellent time management skills and the ability to prioritise effectively Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. This listing expired on 16 Mar. Applications are no longer accepted.
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function- to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description: To implement the Clinisys Software and associated applications into laboratories and other clients as directed by the Project Manager to satisfy the customer and business requirements To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory. To lead on analyser interfacing with the customer To be an instrumental element in the functional development of the Clinisys Products. To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies. To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership. Where applicable to carry out project-based activity as directed to satisfy the customer and business requirements. Responsibilities: To comply with the Clinisys codes of conduct and guidelines. To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner. To understand our Customers' workflow, advise and assist with Clinisys products and configuration to facilitate these needs. To map, configure, troubleshoot, and connect analysers to the relevant middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline To be conversant with the core functionality of all products Assist Project manager with the implementation; that will include time management, resource planning and working with Customer representatives. Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of customer and leadership level summaries, in support of efficient and high quality implementations within an AI first operating environment. Apply and advocate responsible AI usage in delivery and customer engagements, ensuring day to day use of AI tools aligns with Clinisys' AI governance, data protection, and quality standards, and escalating any risks, concerns, or non compliance to the Project Manager or Delivery leadership. Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods. Comprehend the Customers' requirements as specified in the Project Initiation Document (PID). Contribute to the development of the Software product To make recommendations based on customer feedback with regard to software changes and enhancements. Deliver relevant training courses for key users, as required. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager or project managers. Contribute to and support team members and build knowledge base. Knowledge, Skills & Abilities: Skills needed to be successful BMS 2 or above status in the UK Healthcare sector. Equivalent standing or experience in other sectors such as life sciences and public health Ability to travel throughout the UK and where appropriate, abroad Driving Licence A working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. With a good understanding of core AI concepts and demonstrable ability to use AI tools to support day to day tasks. Strong motivational skills - can deliver the tasks in difficult circumstances Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels High levels of commitment and ability to take action when necessary Ability and willingness to work independently Customer service skills Ability to create and deliver executive-level summary reports and presentations IT trained, experience in HL7, integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful Required Experience & Education Bachelor's degree Experience within an IT or software providers organisation or implementation Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
07/07/2026
Full time
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function- to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description: To implement the Clinisys Software and associated applications into laboratories and other clients as directed by the Project Manager to satisfy the customer and business requirements To act in a consultative role, with the customer, in configuring the Clinisys Software to enhance the workflow of the laboratory. To lead on analyser interfacing with the customer To be an instrumental element in the functional development of the Clinisys Products. To keep abreast of ongoing and future Laboratory regulations, working practices, products and technologies. To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership. Where applicable to carry out project-based activity as directed to satisfy the customer and business requirements. Responsibilities: To comply with the Clinisys codes of conduct and guidelines. To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner. To understand our Customers' workflow, advise and assist with Clinisys products and configuration to facilitate these needs. To map, configure, troubleshoot, and connect analysers to the relevant middleware and Winpath LIMS To be fully conversant with the functionality of the product of your discipline To be conversant with the core functionality of all products Assist Project manager with the implementation; that will include time management, resource planning and working with Customer representatives. Use AI enabled tools to support project delivery activities, including task planning, time management, status reporting, customer workshops, and preparation of customer and leadership level summaries, in support of efficient and high quality implementations within an AI first operating environment. Apply and advocate responsible AI usage in delivery and customer engagements, ensuring day to day use of AI tools aligns with Clinisys' AI governance, data protection, and quality standards, and escalating any risks, concerns, or non compliance to the Project Manager or Delivery leadership. Consistently meet and sustain performance against the established utilization target, ensuring optimal time allocation on projects while minimizing non-productive periods. Comprehend the Customers' requirements as specified in the Project Initiation Document (PID). Contribute to the development of the Software product To make recommendations based on customer feedback with regard to software changes and enhancements. Deliver relevant training courses for key users, as required. To attend team meetings and agreed training courses. To be responsive to reasonable requests from your line manager or project managers. Contribute to and support team members and build knowledge base. Knowledge, Skills & Abilities: Skills needed to be successful BMS 2 or above status in the UK Healthcare sector. Equivalent standing or experience in other sectors such as life sciences and public health Ability to travel throughout the UK and where appropriate, abroad Driving Licence A working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. With a good understanding of core AI concepts and demonstrable ability to use AI tools to support day to day tasks. Strong motivational skills - can deliver the tasks in difficult circumstances Excellent verbal and written communication skills; including communicating with technical and non technical clients and staff at all organisational levels High levels of commitment and ability to take action when necessary Ability and willingness to work independently Customer service skills Ability to create and deliver executive-level summary reports and presentations IT trained, experience in HL7, integration products e.g. Rhapsody, or experience of XML, Java scripting would be also useful Required Experience & Education Bachelor's degree Experience within an IT or software providers organisation or implementation Moderate experience in a project management environment is desirable Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
I'm currently seeking a Senior UX Designer for an initial 12 month FTC maternity cover. The client My client is a leading financial institution committed to providing innovative banking solutions to its customers. With a strong focus on customer satisfaction and continuous improvement, they strive to deliver exceptional service and empower individuals to achieve their financial goals by making banking accessible and straightforward for everyone. The role As Senior UX Designer you will play a pivotal role in driving the development and delivery of innovative digital products and services. You will collaborate with cross-functional teams to create intuitive and user-centered experiences that meet the needs of their customers. Responsibilities: Lead the design and execution of user experience strategies and initiatives. Conduct user research and gather insights to inform design decisions. Create wireframes, prototypes, and user interface designs. Collaborate with product managers, developers, and stakeholders to ensure alignment and successful project delivery. Conduct usability testing and iterate designs based on user feedback. Stay updated with industry trends and best practices in user experience design. Champion a customer-centric approach and advocate for the user throughout the design process. Collaborate with cross-functional teams to define and refine product requirements. The candidate Previous experience as a UX Designer, UI Designer, or similar role. Proficiency in user-centered design principles and methodologies. Strong skills in wireframing, prototyping, and visual design tools. Experience conducting user research and usability testing. Excellent problem-solving and analytical abilities. Strong communication and collaboration skills. A portfolio showcasing your previous design work and demonstrating your design process. They offer a competitive salary, comprehensive benefits package, and a supportive work environment where innovation and creativity are encouraged.
07/07/2026
Full time
I'm currently seeking a Senior UX Designer for an initial 12 month FTC maternity cover. The client My client is a leading financial institution committed to providing innovative banking solutions to its customers. With a strong focus on customer satisfaction and continuous improvement, they strive to deliver exceptional service and empower individuals to achieve their financial goals by making banking accessible and straightforward for everyone. The role As Senior UX Designer you will play a pivotal role in driving the development and delivery of innovative digital products and services. You will collaborate with cross-functional teams to create intuitive and user-centered experiences that meet the needs of their customers. Responsibilities: Lead the design and execution of user experience strategies and initiatives. Conduct user research and gather insights to inform design decisions. Create wireframes, prototypes, and user interface designs. Collaborate with product managers, developers, and stakeholders to ensure alignment and successful project delivery. Conduct usability testing and iterate designs based on user feedback. Stay updated with industry trends and best practices in user experience design. Champion a customer-centric approach and advocate for the user throughout the design process. Collaborate with cross-functional teams to define and refine product requirements. The candidate Previous experience as a UX Designer, UI Designer, or similar role. Proficiency in user-centered design principles and methodologies. Strong skills in wireframing, prototyping, and visual design tools. Experience conducting user research and usability testing. Excellent problem-solving and analytical abilities. Strong communication and collaboration skills. A portfolio showcasing your previous design work and demonstrating your design process. They offer a competitive salary, comprehensive benefits package, and a supportive work environment where innovation and creativity are encouraged.
Delivery Manager Remote with ad hoc travel 12 month fixed term contract (FTC) The Company At Amber Labs, we are a cutting edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly skilled cross functional consultants, analysts, and support staff. About the Role Amber Labs is seeking an experienced Delivery Manager to lead Agile project delivery for a high profile central government client. This role is ideal for someone who thrives in fast paced environments, understands the nuances of public sector transformation, and can steer multidisciplinary teams toward successful outcomes. As a Delivery Manager, you'll be responsible for orchestrating the delivery of digital products and services that meet user needs and align with government standards. You'll work closely with Product Owners, stakeholders, and technical teams to ensure projects are delivered on time, within scope, and with measurable impact. Key Responsibilities Lead the delivery of complex digital projects within a central government environment Champion Agile methodologies and foster high performing, cross functional teams Own delivery plans, timelines, and resource coordination to ensure successful outcomes Facilitate sprint planning, stand ups, retrospectives, and other Agile ceremonies Collaborate closely with Product Owners, Business Analysts, and technical teams to align delivery with business goals Identify and manage delivery risks, dependencies, and blockers Maintain strong relationships with stakeholders, ensuring transparency and alignment throughout the delivery lifecycle Monitor progress against KPIs and delivery milestones, reporting regularly to senior leadership Drive continuous improvement across delivery practices and team performance Key Skills & Experience Proven experience as a Delivery Manager in Agile environments, ideally within government or public sector programmes Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and delivery governance Excellent stakeholder management and communication skills across technical and non technical audiences Experience leading multidisciplinary teams in fast paced, outcome driven settings Familiarity with delivery tools such as Jira, Confluence, Trello, and MS Project Ability to manage competing priorities and adapt to evolving project needs Experience working within GDS (Government Digital Service) standards is a plus Comfortable navigating hybrid cloud environments and digital transformation programme Benefits Competitive salary and performance-based bonus structure. Join a rapidly expanding start up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a 12 Month salary based FTC position, and all employees are required to be eligible for BPSS. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
06/07/2026
Full time
Delivery Manager Remote with ad hoc travel 12 month fixed term contract (FTC) The Company At Amber Labs, we are a cutting edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly skilled cross functional consultants, analysts, and support staff. About the Role Amber Labs is seeking an experienced Delivery Manager to lead Agile project delivery for a high profile central government client. This role is ideal for someone who thrives in fast paced environments, understands the nuances of public sector transformation, and can steer multidisciplinary teams toward successful outcomes. As a Delivery Manager, you'll be responsible for orchestrating the delivery of digital products and services that meet user needs and align with government standards. You'll work closely with Product Owners, stakeholders, and technical teams to ensure projects are delivered on time, within scope, and with measurable impact. Key Responsibilities Lead the delivery of complex digital projects within a central government environment Champion Agile methodologies and foster high performing, cross functional teams Own delivery plans, timelines, and resource coordination to ensure successful outcomes Facilitate sprint planning, stand ups, retrospectives, and other Agile ceremonies Collaborate closely with Product Owners, Business Analysts, and technical teams to align delivery with business goals Identify and manage delivery risks, dependencies, and blockers Maintain strong relationships with stakeholders, ensuring transparency and alignment throughout the delivery lifecycle Monitor progress against KPIs and delivery milestones, reporting regularly to senior leadership Drive continuous improvement across delivery practices and team performance Key Skills & Experience Proven experience as a Delivery Manager in Agile environments, ideally within government or public sector programmes Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) and delivery governance Excellent stakeholder management and communication skills across technical and non technical audiences Experience leading multidisciplinary teams in fast paced, outcome driven settings Familiarity with delivery tools such as Jira, Confluence, Trello, and MS Project Ability to manage competing priorities and adapt to evolving project needs Experience working within GDS (Government Digital Service) standards is a plus Comfortable navigating hybrid cloud environments and digital transformation programme Benefits Competitive salary and performance-based bonus structure. Join a rapidly expanding start up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive private medical insurance through Aviva. Enjoy the benefits of a company pension plan through Nest. 25 days of annual leave plus UK bank holidays. Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources. Participate in a generous employee referral program. A highly collaborative and collegial environment with opportunities for career advancement. Be encouraged to take bold steps and embrace a mindset of experimentation. Choose your preferred device, PC or Mac. Diversity & Inclusion Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities. This role at Amber Labs is a 12 Month salary based FTC position, and all employees are required to be eligible for BPSS. Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.
Overview Front Office Support Manager - 12 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. We are seeking a Front Office Support Manager to lead the management, maintenance and delivery of services related to the front office applications for a major programme in the public transport sector. This role provides leadership across a multi disciplinary team responsible for L2 and L3 support, incident escalation, system improvements, and performance reporting throughout the contract's lifespan. The position requires strong technical oversight, operational governance, and high level coordination with the client and internal stakeholders to ensure system stability, service excellence, and continuous improvement. Responsibilities Provide overall leadership for the field equipment support function, ensuring effective delivery of L2 and L3 support services for all front office applications. Oversee system performance, availability, and service quality, ensuring compliance with contractual KPIs and technical requirements. Act as the senior escalation point for front office-related incidents, major incidents and complex technical issues, coordinating resolution across system teams and engineering groups. Lead high level engagement with the client on front office operational performance, incident trends, service improvements, and contract governance. Ensure strong oversight of daily operational activities, including incident management, ticket prioritisation, queue management, RCA production and monitoring of performance metrics. Provide guidance and strategic direction to team leaders, systems engineers, administrators and analysts, ensuring robust processes, clear standards, and effective service delivery. Drive continuous improvement initiatives, system optimisation, and the implementation of enhancements across the Front Office environment. Maintain alignment with adjacent service functions (service desk, maintenance teams, engineering, and performance assurance) to ensure fully integrated service delivery. Coordinate resource planning, capacity management and forecasting with the team leader to ensure readiness and operational efficiency. Provide regular reporting to senior management, including performance dashboards, trends analysis, risks, and opportunities for improvement. Required Skills and Experience Bachelor's degree (or equivalent) in engineering, IT, computer science, telecommunications, or a related discipline. Strong experience leading technical support, IT operations, or application support teams (L2/L3), ideally within transport, ticketing or mission critical environments. Deep understanding of Front Office systems, field devices or distributed operational technology. Experience managing complex incident lifecycles, including Major Incident management, RCA, and performance reporting. Proven leadership experience managing multi disciplinary technical teams. Strong operational governance skills, including KPIs, SLAs, service performance and continuous improvement. Excellent communication and stakeholder management capabilities, especially in customer facing roles. Ability to operate confidently in contractually complex, high assurance environments. Strong analytical and decision making abilities. Desirable Experience Experience with fare collection systems, transport technology or revenue device management. Knowledge of incident management tooling, ticketing systems and monitoring platforms. Understanding of software and hardware diagnostic processes. Experience contributing to system upgrades, operational improvements or change initiatives. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) 35 hour working week Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Equal Employment Opportunity Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law
03/07/2026
Full time
Overview Front Office Support Manager - 12 month FTC Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2024 financial year, Indra achieved revenue of € 4.84 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries. As the technological partner for its customers' key operations, Indra is at the core of their business, and Indra's four values guide everything we do: Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology. Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society. Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers' needs, supporting them on the path to a better future. Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow. We are seeking a Front Office Support Manager to lead the management, maintenance and delivery of services related to the front office applications for a major programme in the public transport sector. This role provides leadership across a multi disciplinary team responsible for L2 and L3 support, incident escalation, system improvements, and performance reporting throughout the contract's lifespan. The position requires strong technical oversight, operational governance, and high level coordination with the client and internal stakeholders to ensure system stability, service excellence, and continuous improvement. Responsibilities Provide overall leadership for the field equipment support function, ensuring effective delivery of L2 and L3 support services for all front office applications. Oversee system performance, availability, and service quality, ensuring compliance with contractual KPIs and technical requirements. Act as the senior escalation point for front office-related incidents, major incidents and complex technical issues, coordinating resolution across system teams and engineering groups. Lead high level engagement with the client on front office operational performance, incident trends, service improvements, and contract governance. Ensure strong oversight of daily operational activities, including incident management, ticket prioritisation, queue management, RCA production and monitoring of performance metrics. Provide guidance and strategic direction to team leaders, systems engineers, administrators and analysts, ensuring robust processes, clear standards, and effective service delivery. Drive continuous improvement initiatives, system optimisation, and the implementation of enhancements across the Front Office environment. Maintain alignment with adjacent service functions (service desk, maintenance teams, engineering, and performance assurance) to ensure fully integrated service delivery. Coordinate resource planning, capacity management and forecasting with the team leader to ensure readiness and operational efficiency. Provide regular reporting to senior management, including performance dashboards, trends analysis, risks, and opportunities for improvement. Required Skills and Experience Bachelor's degree (or equivalent) in engineering, IT, computer science, telecommunications, or a related discipline. Strong experience leading technical support, IT operations, or application support teams (L2/L3), ideally within transport, ticketing or mission critical environments. Deep understanding of Front Office systems, field devices or distributed operational technology. Experience managing complex incident lifecycles, including Major Incident management, RCA, and performance reporting. Proven leadership experience managing multi disciplinary technical teams. Strong operational governance skills, including KPIs, SLAs, service performance and continuous improvement. Excellent communication and stakeholder management capabilities, especially in customer facing roles. Ability to operate confidently in contractually complex, high assurance environments. Strong analytical and decision making abilities. Desirable Experience Experience with fare collection systems, transport technology or revenue device management. Knowledge of incident management tooling, ticketing systems and monitoring platforms. Understanding of software and hardware diagnostic processes. Experience contributing to system upgrades, operational improvements or change initiatives. Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days) 35 hour working week Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Employee assistance programs Flexible/remote working options Charitable initiatives Social events (formal & informal) Learning and development programs Innovative & collaborative work environment Equal Employment Opportunity Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law
