This role is being offered with a fixed-term contract until March 2027. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Finance Reporting Specialist on the Oracle Fusion transformation programme, you will play a central role in defining and delivering the future reporting landscape for Finance as Sky transitions to the Comcast global Fusion model. You will support the development of the end-to-end reporting strategy, shape the reporting architecture, and ensure all reporting needs across Finance are understood, designed, and delivered using the appropriate Fusion and Data Lake capabilities. You will work closely with process workstreams, data specialists, solution architects, our BI & SI partner, and the wider Finance community to ensure reporting is accurate, governed, secure, and fully aligned with the Fusion data model, Chart of Accounts redesign, and global reporting standards. What you'll do: Support the development of the end-to-end Enterprise Reporting Strategy for Finance as Sky transitions to the Comcast global Fusion model. Define the future reporting architecture, rationalising legacy SAP ECC/BW/Excel reporting into a governed Reporting Catalogue aligned with Fusion. In collaboration with our implementation partners, run structured cycles of reporting requirements discovery across P2P, O2C, R2R, A2R, SCM and FP&A, capturing detailed attributes including data sources, consumers, KPIs and statutory/regulatory drivers. Validate global vs local (UK & Italy) reporting exceptions and ensure alignment with process design and the new Chart of Accounts. Work with Solution Architects, Data workstream and SI partners to ensure reporting design is fully aligned with the Fusion data model and data sourcing strategy. Manage the reporting deliverables backlog across sprints, ensuring we have signed off specifications and test scripts, and overseeing delivery by SI teams. Validate report outputs, reconcile against source systems and secure stakeholder sign-off. Maintain the Global Reporting Catalogue and drive alignment to Cable reporting standards across finance. Work with the Change Team to develop documentation, training materials and guidance to support Finance user adoption and change impacts What you'll bring: Proven experience in a finance reporting or finance transformation role, with hands-on responsibility for producing, improving, and governing management or statutory reporting, and translating business requirements into actionable data insights. Practical experience working with ERP systems (e.g. Oracle or similar large-scale finance platforms), with exposure to system changes or transformations highly desirable. Familiarity with BI and reporting tools beyond Excel (such as Power BI or Tableau) to support finance reporting and insight generation. Strong communication and interpersonal skills, with the ability to engage with finance and non-finance stakeholders, contribute to governance forums, and clearly explain reporting logic, data structures, and insights. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: " Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband " How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/04/2026
Full time
This role is being offered with a fixed-term contract until March 2027. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Finance Reporting Specialist on the Oracle Fusion transformation programme, you will play a central role in defining and delivering the future reporting landscape for Finance as Sky transitions to the Comcast global Fusion model. You will support the development of the end-to-end reporting strategy, shape the reporting architecture, and ensure all reporting needs across Finance are understood, designed, and delivered using the appropriate Fusion and Data Lake capabilities. You will work closely with process workstreams, data specialists, solution architects, our BI & SI partner, and the wider Finance community to ensure reporting is accurate, governed, secure, and fully aligned with the Fusion data model, Chart of Accounts redesign, and global reporting standards. What you'll do: Support the development of the end-to-end Enterprise Reporting Strategy for Finance as Sky transitions to the Comcast global Fusion model. Define the future reporting architecture, rationalising legacy SAP ECC/BW/Excel reporting into a governed Reporting Catalogue aligned with Fusion. In collaboration with our implementation partners, run structured cycles of reporting requirements discovery across P2P, O2C, R2R, A2R, SCM and FP&A, capturing detailed attributes including data sources, consumers, KPIs and statutory/regulatory drivers. Validate global vs local (UK & Italy) reporting exceptions and ensure alignment with process design and the new Chart of Accounts. Work with Solution Architects, Data workstream and SI partners to ensure reporting design is fully aligned with the Fusion data model and data sourcing strategy. Manage the reporting deliverables backlog across sprints, ensuring we have signed off specifications and test scripts, and overseeing delivery by SI teams. Validate report outputs, reconcile against source systems and secure stakeholder sign-off. Maintain the Global Reporting Catalogue and drive alignment to Cable reporting standards across finance. Work with the Change Team to develop documentation, training materials and guidance to support Finance user adoption and change impacts What you'll bring: Proven experience in a finance reporting or finance transformation role, with hands-on responsibility for producing, improving, and governing management or statutory reporting, and translating business requirements into actionable data insights. Practical experience working with ERP systems (e.g. Oracle or similar large-scale finance platforms), with exposure to system changes or transformations highly desirable. Familiarity with BI and reporting tools beyond Excel (such as Power BI or Tableau) to support finance reporting and insight generation. Strong communication and interpersonal skills, with the ability to engage with finance and non-finance stakeholders, contribute to governance forums, and clearly explain reporting logic, data structures, and insights. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: " Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband " How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
This role is being offered with a fixed-term contract until March 2027. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Finance Reporting Specialist on the Oracle Fusion transformation programme, you will play a central role in defining and delivering the future reporting landscape for Finance as Sky transitions to the Comcast global Fusion model. You will support the development of the end-to-end reporting strategy, shape the reporting architecture, and ensure all reporting needs across Finance are understood, designed, and delivered using the appropriate Fusion and Data Lake capabilities. You will work closely with process workstreams, data specialists, solution architects, our BI & SI partner, and the wider Finance community to ensure reporting is accurate, governed, secure, and fully aligned with the Fusion data model, Chart of Accounts redesign, and global reporting standards. What you'll do: Support the development of the end-to-end Enterprise Reporting Strategy for Finance as Sky transitions to the Comcast global Fusion model. Define the future reporting architecture, rationalising legacy SAP ECC/BW/Excel reporting into a governed Reporting Catalogue aligned with Fusion. In collaboration with our implementation partners, run structured cycles of reporting requirements discovery across P2P, O2C, R2R, A2R, SCM and FP&A, capturing detailed attributes including data sources, consumers, KPIs and statutory/regulatory drivers. Validate global vs local (UK & Italy) reporting exceptions and ensure alignment with process design and the new Chart of Accounts. Work with Solution Architects, Data workstream and SI partners to ensure reporting design is fully aligned with the Fusion data model and data sourcing strategy. Manage the reporting deliverables backlog across sprints, ensuring we have signed off specifications and test scripts, and overseeing delivery by SI teams. Validate report outputs, reconcile against source systems and secure stakeholder sign-off. Maintain the Global Reporting Catalogue and drive alignment to Cable reporting standards across finance. Work with the Change Team to develop documentation, training materials and guidance to support Finance user adoption and change impacts What you'll bring: Proven experience in a finance reporting or finance transformation role, with hands-on responsibility for producing, improving, and governing management or statutory reporting, and translating business requirements into actionable data insights. Practical experience working with ERP systems (e.g. Oracle or similar large-scale finance platforms), with exposure to system changes or transformations highly desirable. Familiarity with BI and reporting tools beyond Excel (such as Power BI or Tableau) to support finance reporting and insight generation. Strong communication and interpersonal skills, with the ability to engage with finance and non-finance stakeholders, contribute to governance forums, and clearly explain reporting logic, data structures, and insights. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: " Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband " How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
02/04/2026
Full time
This role is being offered with a fixed-term contract until March 2027. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Finance Reporting Specialist on the Oracle Fusion transformation programme, you will play a central role in defining and delivering the future reporting landscape for Finance as Sky transitions to the Comcast global Fusion model. You will support the development of the end-to-end reporting strategy, shape the reporting architecture, and ensure all reporting needs across Finance are understood, designed, and delivered using the appropriate Fusion and Data Lake capabilities. You will work closely with process workstreams, data specialists, solution architects, our BI & SI partner, and the wider Finance community to ensure reporting is accurate, governed, secure, and fully aligned with the Fusion data model, Chart of Accounts redesign, and global reporting standards. What you'll do: Support the development of the end-to-end Enterprise Reporting Strategy for Finance as Sky transitions to the Comcast global Fusion model. Define the future reporting architecture, rationalising legacy SAP ECC/BW/Excel reporting into a governed Reporting Catalogue aligned with Fusion. In collaboration with our implementation partners, run structured cycles of reporting requirements discovery across P2P, O2C, R2R, A2R, SCM and FP&A, capturing detailed attributes including data sources, consumers, KPIs and statutory/regulatory drivers. Validate global vs local (UK & Italy) reporting exceptions and ensure alignment with process design and the new Chart of Accounts. Work with Solution Architects, Data workstream and SI partners to ensure reporting design is fully aligned with the Fusion data model and data sourcing strategy. Manage the reporting deliverables backlog across sprints, ensuring we have signed off specifications and test scripts, and overseeing delivery by SI teams. Validate report outputs, reconcile against source systems and secure stakeholder sign-off. Maintain the Global Reporting Catalogue and drive alignment to Cable reporting standards across finance. Work with the Change Team to develop documentation, training materials and guidance to support Finance user adoption and change impacts What you'll bring: Proven experience in a finance reporting or finance transformation role, with hands-on responsibility for producing, improving, and governing management or statutory reporting, and translating business requirements into actionable data insights. Practical experience working with ERP systems (e.g. Oracle or similar large-scale finance platforms), with exposure to system changes or transformations highly desirable. Familiarity with BI and reporting tools beyond Excel (such as Power BI or Tableau) to support finance reporting and insight generation. Strong communication and interpersonal skills, with the ability to engage with finance and non-finance stakeholders, contribute to governance forums, and clearly explain reporting logic, data structures, and insights. The rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: " Access to free NOW, for streaming all your favourite shows A generous pension package Private healthcare Discounted mobile and broadband " How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Finance Systems Administrator - Law Firm A leading international law firm is seeking a talented Finance Systems Administrator to join their team. This is an excellent opportunity for someone with legal sector experience who is looking to take ownership of finance systems and play a key role in ensuring smooth operational performance across the firm. About the Role You will support the firm's core finance systems, working closely with both the Finance and IT teams to maintain, develop, and optimise their key platforms. Responsibilities include daily system administration, troubleshooting, system upgrades, data integrity work, reporting, and supporting end-users across the business. Key Responsibilities Administer and support the firm's finance systems, ensuring smooth functionality. Assist with system upgrades, testing, and documentation. Maintain and ensure data accuracy and compliance. Work closely with Finance, IT, and third-party vendors on system enhancements. Provide user support and occasional training. Contribute to continuous improvement projects across finance operations. About You To succeed in this role, you should have: 2-3 years' experience in a similar finance systems role within a law firm (essential). 3E experience or exposure (highly desirable). Strong technical, analytical, and troubleshooting skills. Confident communication and stakeholder-management abilities. Experience working both independently and collaboratively. Flexibility to attend the office 1-2 days per week, with increased presence during the initial month. What's on Offer A highly respected, collaborative, and supportive finance systems team. Opportunities to develop your skills and contribute to system improvements. A firm known for investing in its people, processes, and technology. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
01/04/2026
Full time
Finance Systems Administrator - Law Firm A leading international law firm is seeking a talented Finance Systems Administrator to join their team. This is an excellent opportunity for someone with legal sector experience who is looking to take ownership of finance systems and play a key role in ensuring smooth operational performance across the firm. About the Role You will support the firm's core finance systems, working closely with both the Finance and IT teams to maintain, develop, and optimise their key platforms. Responsibilities include daily system administration, troubleshooting, system upgrades, data integrity work, reporting, and supporting end-users across the business. Key Responsibilities Administer and support the firm's finance systems, ensuring smooth functionality. Assist with system upgrades, testing, and documentation. Maintain and ensure data accuracy and compliance. Work closely with Finance, IT, and third-party vendors on system enhancements. Provide user support and occasional training. Contribute to continuous improvement projects across finance operations. About You To succeed in this role, you should have: 2-3 years' experience in a similar finance systems role within a law firm (essential). 3E experience or exposure (highly desirable). Strong technical, analytical, and troubleshooting skills. Confident communication and stakeholder-management abilities. Experience working both independently and collaboratively. Flexibility to attend the office 1-2 days per week, with increased presence during the initial month. What's on Offer A highly respected, collaborative, and supportive finance systems team. Opportunities to develop your skills and contribute to system improvements. A firm known for investing in its people, processes, and technology. Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply. Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
Your new company You'll be joining a forward-thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people-focused environment where delivery excellence is at the heart. Your new role As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement. Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project. A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication. What you'll need to succeed To thrive in this role, you will bring: Experience comparing and applying different delivery methods and processes. Practical knowledge of running Agile ceremonies (eg stand-ups, sprint planning). A strong understanding of constraints such as timelines, technology and budgets. Proven ability to scope work accurately and understand the financial impact of delivery decisions. Awareness of revenue recognition principles and experience ensuring ETCs are accurate and completed weekly. The ability to monitor project performance versus budget and escalate issues appropriately. Excellent communication skills, with the ability to translate between technical and non-technical audiences and facilitate multidisciplinary discussions. Strong planning and forecasting capabilities, with an understanding of multiple planning approaches. The ability to identify and apply the right processes for the team and project. Experience managing risks, issues, and different phases of project delivery. Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints. A flexible, adaptable mindset and a genuine willingness to learn. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/04/2026
Full time
Your new company You'll be joining a forward-thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad-hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people-focused environment where delivery excellence is at the heart. Your new role As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement. Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project. A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication. What you'll need to succeed To thrive in this role, you will bring: Experience comparing and applying different delivery methods and processes. Practical knowledge of running Agile ceremonies (eg stand-ups, sprint planning). A strong understanding of constraints such as timelines, technology and budgets. Proven ability to scope work accurately and understand the financial impact of delivery decisions. Awareness of revenue recognition principles and experience ensuring ETCs are accurate and completed weekly. The ability to monitor project performance versus budget and escalate issues appropriately. Excellent communication skills, with the ability to translate between technical and non-technical audiences and facilitate multidisciplinary discussions. Strong planning and forecasting capabilities, with an understanding of multiple planning approaches. The ability to identify and apply the right processes for the team and project. Experience managing risks, issues, and different phases of project delivery. Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints. A flexible, adaptable mindset and a genuine willingness to learn. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Database Support Officer Location: London (hybrid) Salary: £38,042 to £38,992 The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities. Key Responsibilities Provide prompt and professional helpdesk support to system users via phone and email. Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials. Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed. Produce regular and tailored reports using tools such as Excel, Access, and CRM systems. Maintain data integrity through cleaning, deduplication, and imports. Promote accurate data entry and liaise with staff to resolve data issues. Manage day-to-day system maintenance, including user accounts, projects, and configuration updates. Identify system issues or improvements based on stakeholder feedback and propose solutions. Support testing and implementation of new system features. Ensure compliance with data protection, information sharing policies, and relevant legislation. Person Specification Qualifications & Knowledge Advanced Excel skills (formulas, pivot tables) and understanding of database management and reporting. Strong written and verbal communication skills. Detail-oriented, solution-focused, and quick to learn new systems and procedures. Experience Providing high-quality customer service under pressure. Designing and delivering IT training for users with varying skill levels. Building and maintaining effective working relationships across internal and external teams. Think this one's for you If you think this Database Support Officer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
01/04/2026
Full time
Role: Database Support Officer Location: London (hybrid) Salary: £38,042 to £38,992 The Opportunity Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society. We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities. Key Responsibilities Provide prompt and professional helpdesk support to system users via phone and email. Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials. Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed. Produce regular and tailored reports using tools such as Excel, Access, and CRM systems. Maintain data integrity through cleaning, deduplication, and imports. Promote accurate data entry and liaise with staff to resolve data issues. Manage day-to-day system maintenance, including user accounts, projects, and configuration updates. Identify system issues or improvements based on stakeholder feedback and propose solutions. Support testing and implementation of new system features. Ensure compliance with data protection, information sharing policies, and relevant legislation. Person Specification Qualifications & Knowledge Advanced Excel skills (formulas, pivot tables) and understanding of database management and reporting. Strong written and verbal communication skills. Detail-oriented, solution-focused, and quick to learn new systems and procedures. Experience Providing high-quality customer service under pressure. Designing and delivering IT training for users with varying skill levels. Building and maintaining effective working relationships across internal and external teams. Think this one's for you If you think this Database Support Officer opportunity is for you then please apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
01/04/2026
Full time
Important High Level Summary Notes Please read the below high-level overview carefully, and if this position is of interest please contact me directly for a chat - my details are below: Lorenz Pasch at Hays Recruitment For this role, you must be able to demonstrate: Hands-on ownership of Root Cause Analysis for major incidents (P1/P2) Experience applying structured RCA methodologies (5 Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing factors, actions) This role is not suitable for candidates whose experience is limited to service desk, incident coordination, reporting/MI analysis, or supporting RCA without ownership. If your experience does not include the above, this role will not be a match. The Role A unique opportunity to join Hays, a FTSE 250 recruitment leader with a global footprint, undertaking a bold technology strategy focused on modernisation, digitalisation and innovation to power progress through people and market-leading technology. This role sits within Technology Operations and is responsible for leading root cause investigations across major incidents and recurring issues.You will work across engineering, operations, and vendor teams to identify underlying causes of failure and ensure sustainable corrective and preventative actions are implemented.This is a hands-on analytical role, requiring structured thinking, technical understanding, and the ability to influence outcomes without direct authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Support Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process, and organisational data to build a complete view of failure points. Reporting & Documentation: Produce clear, structured RCA reports including timelines, impact assessments, and corrective actions. Stakeholder Collaboration: Work closely with engineering, operations, and vendor teams to validate findings and drive remediation. Continuous Improvement: Contribute to operational maturity by improving RCA quality, consistency, and effectiveness across the organisation. What We're Looking For You will bring experience from complex IT environments where incident volumes are high and service stability is critical. Key experience includes: Strong background in Problem Management, RCA, or Major Incident analysis Experience in enterprise IT operations environments Solid understanding of ITIL processes (Incident, Problem, Change) Ability to analyse complex technical and process-driven issues Strong written and verbal communication skills Confidence working with technical teams and challenging assumptions Why this role? Impact: Direct influence on reducing incidents and improving service stability Visibility: Work across engineering, operations, and senior stakeholders Complexity: Investigate issues across a global technology environment Ownership: Lead investigations end-to-end, not just support Contact Lorenz Pasch at Hays Recruitment. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Power Apps Developer Ipswich, Suffolk (Hybrid working after 6 months - 2 days from home) Would you like to join a successful business with a true people-first culture? We're looking for an experienced, hands-on developer to design, build, and maintain Power Apps-led digital reporting and data platforms. In this role, you'll help transform business requirements into user-friendly, scalable solutions while supporting the business with training and software launches. Role Summary As a Power Apps Developer, you'll be responsible for the design, development, maintenance, and enhancement of digital reporting and data platforms. You'll bring Power Platform, reporting, and data skills, and be confident communicating with users of varying IT abilities. This is a varied role that includes supporting training, launching new or existing software, and providing extensive system software support. You'll need a working knowledge of C#, HTML5, CSS, Azure SQL, SQL Server, and MS Dataverse. Key Responsibilities • Design, build, and maintain Power Apps (Canvas & Model-driven) solutions • Take ownership of Power Platform solutions from design through to deployment, support, and continuous improvement • Support and enhance reporting platforms, including Power BI • Maintain Dataverse data models, relationships, and security roles • Work closely with stakeholders to gather, refine, and translate business requirements • Support application lifecycle management (ALM) including solution versioning and releases • Maintain technical documentation, processes, and reporting templates • Troubleshoot and support integrations with internal and external systems Essential Requirements • Previous experience in a Power Apps software development role • Strong experience with Power Platform tools, including Power Apps, Power Automate, and Dataverse • Working knowledge of C#, HTML5, CSS, Azure SQL, and SQL Server • Confident communicator, able to train users and translate technical information for non-technical audiences • Ownership mindset, able to take solutions from design through to support and continuous improvement Why This Role? You'll join a motivated, supportive team that values clear thinking, ownership, and innovation. You'll have the chance to shape digital solutions, contribute ideas, and make a tangible impact while supporting and training users across the business. This is a hands-on, varied role in a people-focused environment that invests in your development and career growth. At polkadotfrog , we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised service. Our mission is simple: to create positive relationships with all clients and candidates, and to be known for honesty, transparency, and thoughtfulness.
01/04/2026
Full time
Power Apps Developer Ipswich, Suffolk (Hybrid working after 6 months - 2 days from home) Would you like to join a successful business with a true people-first culture? We're looking for an experienced, hands-on developer to design, build, and maintain Power Apps-led digital reporting and data platforms. In this role, you'll help transform business requirements into user-friendly, scalable solutions while supporting the business with training and software launches. Role Summary As a Power Apps Developer, you'll be responsible for the design, development, maintenance, and enhancement of digital reporting and data platforms. You'll bring Power Platform, reporting, and data skills, and be confident communicating with users of varying IT abilities. This is a varied role that includes supporting training, launching new or existing software, and providing extensive system software support. You'll need a working knowledge of C#, HTML5, CSS, Azure SQL, SQL Server, and MS Dataverse. Key Responsibilities • Design, build, and maintain Power Apps (Canvas & Model-driven) solutions • Take ownership of Power Platform solutions from design through to deployment, support, and continuous improvement • Support and enhance reporting platforms, including Power BI • Maintain Dataverse data models, relationships, and security roles • Work closely with stakeholders to gather, refine, and translate business requirements • Support application lifecycle management (ALM) including solution versioning and releases • Maintain technical documentation, processes, and reporting templates • Troubleshoot and support integrations with internal and external systems Essential Requirements • Previous experience in a Power Apps software development role • Strong experience with Power Platform tools, including Power Apps, Power Automate, and Dataverse • Working knowledge of C#, HTML5, CSS, Azure SQL, and SQL Server • Confident communicator, able to train users and translate technical information for non-technical audiences • Ownership mindset, able to take solutions from design through to support and continuous improvement Why This Role? You'll join a motivated, supportive team that values clear thinking, ownership, and innovation. You'll have the chance to shape digital solutions, contribute ideas, and make a tangible impact while supporting and training users across the business. This is a hands-on, varied role in a people-focused environment that invests in your development and career growth. At polkadotfrog , we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised service. Our mission is simple: to create positive relationships with all clients and candidates, and to be known for honesty, transparency, and thoughtfulness.
Hays Specialist Recruitment Limited
Newcastle Upon Tyne, Tyne And Wear
Are you passionate about using technology to improve how organisations operate and deliver services? This charity based in the North East is looking for a Digital Transformation Business Partner to help modernise its systems, strengthen decision-making and support the delivery of high-impact services to its beneficiaries. The Opportunity: You'll join a forward thinking Business Systems function responsible for shaping, developing and improving a wide range of systems used across the organisation. These include core business platforms, specialist service specific systems, and the data and reporting tools used to guide operational and strategic decisions. Working closely with stakeholders across multiple service areas, you'll help identify opportunities to streamline processes, reduce risk, introduce new digital capabilities, and support smarter use of data. You'll play an active role in delivering change initiatives, from structured analysis and planning through to project delivery, transition to BAU, training, and benefits realisation. Key Responsibilities: Analyse current systems, processes and data flows to identify opportunities for improvement Support planning and prioritisation of digital transformation initiatives Contribute to project documentation, business cases and structured delivery plans Work with internal teams and external suppliers to implement new or improved digital solutions Help embed new systems effectively through training, change management and service transition Promote best practice in data, reporting, system usage and process efficiency About You: Strong stakeholder engagement and communication skills Solid understanding of digital transformation concepts and modern business systems Experience analysing processes, defining requirements, and supporting system delivery Able to translate complex ideas into clear, accessible language Methodical, organised and proactive, with a problem solving mindset If you're motivated by 'tech for good' and want your work to have a genuine, positive impact on people who rely on vital support services, this role offers the chance to make meaningful change every day.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Full time
Are you passionate about using technology to improve how organisations operate and deliver services? This charity based in the North East is looking for a Digital Transformation Business Partner to help modernise its systems, strengthen decision-making and support the delivery of high-impact services to its beneficiaries. The Opportunity: You'll join a forward thinking Business Systems function responsible for shaping, developing and improving a wide range of systems used across the organisation. These include core business platforms, specialist service specific systems, and the data and reporting tools used to guide operational and strategic decisions. Working closely with stakeholders across multiple service areas, you'll help identify opportunities to streamline processes, reduce risk, introduce new digital capabilities, and support smarter use of data. You'll play an active role in delivering change initiatives, from structured analysis and planning through to project delivery, transition to BAU, training, and benefits realisation. Key Responsibilities: Analyse current systems, processes and data flows to identify opportunities for improvement Support planning and prioritisation of digital transformation initiatives Contribute to project documentation, business cases and structured delivery plans Work with internal teams and external suppliers to implement new or improved digital solutions Help embed new systems effectively through training, change management and service transition Promote best practice in data, reporting, system usage and process efficiency About You: Strong stakeholder engagement and communication skills Solid understanding of digital transformation concepts and modern business systems Experience analysing processes, defining requirements, and supporting system delivery Able to translate complex ideas into clear, accessible language Methodical, organised and proactive, with a problem solving mindset If you're motivated by 'tech for good' and want your work to have a genuine, positive impact on people who rely on vital support services, this role offers the chance to make meaningful change every day.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
31/03/2026
Full time
IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
31/03/2026
Full time
We are supporting a large-scale enterprise transformation programme and are looking for an experienced Change Lead to drive the people side of a major ERP transformation. This role will lead change strategy, engagement and readiness across a complex organisation implementing Oracle Fusion. The focus is on ensuring successful adoption of new systems, processes and ways of working across finance and wider business teams. This is a senior leadership position responsible for shaping the overall change approach, influencing senior stakeholders and embedding change management across programme governance and delivery. Key responsibilities • Lead the change and engagement strategy across a major ERP transformation programme • Embed change management into programme design, governance and delivery • Oversee change impact assessments, stakeholder analysis and readiness planning • Define and deliver training, communications and engagement strategies • Lead business readiness activities and support transition into new ways of working • Build strong relationships with senior stakeholders across multiple departments • Lead and mentor a team of change managers and communications specialists • Track adoption, benefits and readiness metrics across programme phases • Support successful go-live and post-implementation adoption Key experience required • Proven experience leading change on large ERP or enterprise system transformations • Strong experience with Oracle Fusion, SAP, Workday or similar enterprise platforms • Experience defining and delivering change strategy for complex programmes • Demonstrated expertise in change impact assessments, readiness and stakeholder engagement • Experience working at senior leadership level within large organisations • Strong governance, reporting and programme alignment capabilities • Experience leading change teams or managing multiple change resources Desirable • Experience within large, complex or highly matrixed organisations • Experience across finance transformation or enterprise system implementations • Change management certification (Prosci, APMG, ADKAR or similar) This is an excellent opportunity to lead the change strategy for a major transformation programme and play a key role in ensuring successful adoption of new systems and ways of working across a large organisation.
User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
31/03/2026
Full time
User Researcher Digital Services and AI Full Time; Hybrid (time split between Woking, Surrey office and home) £40,000 £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple to help organisations deliver digital services that are intuitive, accessible and built for real-world impact. Our client is committed to providing equal employment opportunities for all. Company Benefits: Hybrid Working Paid Sick Leave Enhanced Maternity and Paternity Leave 25 days leave raising to 30 with tenure Free breakfast, fruit and snacks Excellent office environment (with pool and table tennis!) Open and fun culture with awesome company social events Rail discount cards Workplace Pension Scheme Mental Health and Wellbeing Support Employee Growth Plans Career and Development Training Purpose of the Role As a User Researcher you will play a key role in helping organisations design and deliver effective digital services by understanding the needs, behaviours and challenges of the people who use them. Working as part of a multidisciplinary delivery team, you will lead user research activities with stakeholders, staff and end users to uncover insights that inform the design and improvement of digital services, platforms and operational processes. Your research will support the creation of human-centred digital experiences that work for both customers and the team who deliver the services, ensuring solutions are intuitive, accessible and aligned with real user needs. As organisations increasingly adopt AI, automation and modern digital technologies, you will help ensure these innovations are introduced responsibly, maintaining a strong focus on usability, accessibility and trust while identifying opportunities to improve both user experience and operational efficiency. Job Specification: Plan, design and conduct user research to understand user needs, behaviours and stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. Conduct research across both customer-facing and internal operational services, identifying barriers, inefficiencies and opportunities to improve service delivery. Analyse research findings and present clear, evidence-based insights and recommendations to internal teams and project stakeholders. Identify opportunities where digital platforms, AI and automation could responsibly improve service delivery, operational efficiency and user experience. Work collaboratively within multidisciplinary teams including designers, developers, analysts and delivery managers to design connected digital services that work for both users and the organisations delivering them. Continuously improve how our client delivers research by exploring new methods, tools and technologies, including AI-supported research approaches, that enhance the efficiency and impact of research. Minimum Required Experience (including personal qualities): Excellent attention to detail and exceptional written and verbal skills with proven ability to clearly present user research insights to stakeholders. 3+ years experience working in user research or user-centred design teams within digital service environments. Experience working in multidisciplinary digital teams within a consultancy or professional services environment. Experience planning and conducting end to end qualitative and quantitative user research, including interviews, usability testing and user requirements gathering. Ability to translate research insights into clear service improvements, identifying opportunities where digital platforms, AI and automation can enhance user experience and operational efficiency. Proficient in leveraging AI, automation, and modern productivity tools to streamline research processes, reduce manual effort, and enhance the quality and impact of generated insights. Experienced in research and analytics platforms (UX Tweak, Google Analytics, GTM, SmartSurvey) and collaboration tools like Asana. Nice To Haves: Experience working on UK public sector digital services. Familiarity with the GDS Service Standard or Government Service Manual. Experience researching internal operational services as well as public-facing services. Awareness of accessibility and inclusive design principles, including WCAG. Minimum Required Qualifications Degree in Human Computer Interaction, Psychology, Social Research, Design, or a related discipline or equivalent practical experience in user research or user-centred design.
PMO Analyst - Power BI, Jira, Performance Reporting, RAID Up to 400 per day (Inside IR35 - Umbrella) 6 months London / Hybrid My client is an instantly recognisable firm who require a PMO Analyst with strong Power BI and Jira skills along with exceptional stakeholder management skills (up to Exec / Board level) to provide Portfolio / Programme governance, RAID management, change control and benefits tracking etc. CVs must demonstrate where, how and why you have used Power BI and Jira. Key Requirements: Demonstrable expertise as a PMO Analyst within a large, complex, Enterprise Scale organisation Excellent Reporting skills with the ability to create dashboards and to provide Performance Reporting and capability to use the Data to tell a story for stakeholders, proposing solutions to key stakeholders Strong Power BI (data modelling, measures, DAX, KPI visuals and bookmarks etc) skills Strong Jira (JQL, filters, dashboards, board configuration, workflows, custom fields, schemes etc) skills Understanding of Agile metrics (velocity, burn-down/up, cumulative flow, cycle/lead time) Ability to provide Portfolio / Programme governance, RAID management, change control and benefits tracking etc People-centric approach, with exceptional stakeholder management skills (up to Exec / Board level), with ability to build strong rapport with key stakeholders across the organisation, at all levels Flexible approach towards hybrid working (occasional international travel may be required) Good understanding of budgeting (Capex / Opex / Totex) Nice to have: Previous experience in Cyber-related Programmes Immediate availability (January 2026 start) Ability to mentor junior team members when required Experience of working in a Group Function of a large-scale organisation, across several market units Working knowledge of Portfolio tools (Azure DevOps / Planview etc) Spanish language skills are a plus Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
31/03/2026
Contractor
PMO Analyst - Power BI, Jira, Performance Reporting, RAID Up to 400 per day (Inside IR35 - Umbrella) 6 months London / Hybrid My client is an instantly recognisable firm who require a PMO Analyst with strong Power BI and Jira skills along with exceptional stakeholder management skills (up to Exec / Board level) to provide Portfolio / Programme governance, RAID management, change control and benefits tracking etc. CVs must demonstrate where, how and why you have used Power BI and Jira. Key Requirements: Demonstrable expertise as a PMO Analyst within a large, complex, Enterprise Scale organisation Excellent Reporting skills with the ability to create dashboards and to provide Performance Reporting and capability to use the Data to tell a story for stakeholders, proposing solutions to key stakeholders Strong Power BI (data modelling, measures, DAX, KPI visuals and bookmarks etc) skills Strong Jira (JQL, filters, dashboards, board configuration, workflows, custom fields, schemes etc) skills Understanding of Agile metrics (velocity, burn-down/up, cumulative flow, cycle/lead time) Ability to provide Portfolio / Programme governance, RAID management, change control and benefits tracking etc People-centric approach, with exceptional stakeholder management skills (up to Exec / Board level), with ability to build strong rapport with key stakeholders across the organisation, at all levels Flexible approach towards hybrid working (occasional international travel may be required) Good understanding of budgeting (Capex / Opex / Totex) Nice to have: Previous experience in Cyber-related Programmes Immediate availability (January 2026 start) Ability to mentor junior team members when required Experience of working in a Group Function of a large-scale organisation, across several market units Working knowledge of Portfolio tools (Azure DevOps / Planview etc) Spanish language skills are a plus Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
31/03/2026
Full time
SC Cleared Data Analyst Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k depending on experience, plus company benefits. Given the nature of the work and timescales, candidates must hold an active SC clearance. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Data Analyst to support client engagements involving complex data environments and high volumes of data requests. In this role, you will analyse, document, and manage data assets, mappings, and requests while creating artefacts that enable effective understanding and dissemination of information across teams and stakeholders. Working collaboratively with technical specialists, delivery teams, and client stakeholders, you will help transform complex data structures into clear, structured outputs such as mapping documentation, data dictionaries, and reporting artefacts. Your work will support improved data transparency, accessibility, and governance across client systems and services. Key Responsibilities Manage and track large volumes of incoming data requests, ensuring they are logged, prioritised, and resolved efficiently. Analyse and maintain mappings between systems and datasets, ensuring accuracy, traceability, and alignment with business requirements. Produce clear and structured artefacts including data dictionaries, mapping documents, metadata documentation, and data flow diagrams. Translate complex technical data structures into accessible documentation for both technical and non-technical stakeholders. Work closely with delivery teams, engineers, and client stakeholders to understand data requirements and support informed decision-making. Create reports, visualisations, and supporting materials that enable the effective sharing and interpretation of data across teams. Support data governance initiatives by ensuring documentation and data artefacts remain accurate, current, and aligned with system changes. Skills and Experience Experience analysing and working with complex datasets within enterprise or government environments. Strong analytical and problem-solving skills with the ability to interpret and structure large volumes of data. Experience producing data documentation such as data dictionaries, mapping documents, or metadata artefacts. Strong stakeholder engagement skills with the ability to communicate complex data concepts clearly. Experience using data analysis and visualisation tools such as SQL, Excel, Power BI, Tableau, or similar technologies. Understanding of data management principles including data lineage, metadata, and data governance. Experience supporting delivery teams within Agile or digital service environments. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triads Commitment To You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: 1. An interview with our Data team, including a career review and cultural fit assessment. 2. An interview with our management team We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Digital Health Operations Lead My client is focused on transforming care for people living with severe mental illness through predictive and personalised digital solutions. By working collaboratively with patients, carers, clinicians, researchers, and system partners, they harness data and technology to improve outcomes and prevent mental health crises before they occur. The Role My client is seeking a highly motivated and versatile Digital Health Operations Lead to play a key role in their growing organisation. This position sits at the intersection of operations, information governance, product development, and research. You will lead on Information Governance (IG), support product and technical teams, and help coordinate implementation across live sites. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is excited to contribute across multiple areas of a digital health business. This is a unique opportunity to gain broad experience across digital mental health, compliance, and operations, with clear pathways for progression into leadership or specialist roles. Key Responsibilities Lead internal Information Governance (IG) activities and act as the main liaison with external partners Support product and technical teams in defining requirements and contributing to user research Coordinate research and project initiatives Track timelines, deliverables, and outcomes across projects Support cross-functional teams with documentation, reporting, and continuous process improvement Skills & Experience Experience in operational management within a digital healthcare company Strong knowledge of Information Governance (IG) and data protection in health technologies Experience working with technologies used in NHS settings Experience supporting product and technical teams (e.g. product requirements, user research, technical documentation) Excellent organisational, communication, and problem-solving skills Ability to engage effectively with diverse stakeholders, including individuals with lived experience, clinicians, NHS leaders, and technical teams Comfortable working in a multi-functional, dynamic role Desirable Experience in digital mental health or healthcare technology Familiarity with ISO13485 Quality Management Systems Experience with NHS DSP Toolkit, Cyber Essentials, and DTAC Knowledge of research methodologies and evidence-based digital health interventions What My Client Offers Competitive salary of £45,000 Flexible hybrid working (office time negotiable) 25 days annual leave plus UK bank holidays Your birthday off as an additional holiday 2 dedicated mental health days per year Interested? Please Click Apply Now! Digital Health Operations Lead
31/03/2026
Full time
Digital Health Operations Lead My client is focused on transforming care for people living with severe mental illness through predictive and personalised digital solutions. By working collaboratively with patients, carers, clinicians, researchers, and system partners, they harness data and technology to improve outcomes and prevent mental health crises before they occur. The Role My client is seeking a highly motivated and versatile Digital Health Operations Lead to play a key role in their growing organisation. This position sits at the intersection of operations, information governance, product development, and research. You will lead on Information Governance (IG), support product and technical teams, and help coordinate implementation across live sites. This is a hands-on role ideal for someone who thrives in a fast-paced environment and is excited to contribute across multiple areas of a digital health business. This is a unique opportunity to gain broad experience across digital mental health, compliance, and operations, with clear pathways for progression into leadership or specialist roles. Key Responsibilities Lead internal Information Governance (IG) activities and act as the main liaison with external partners Support product and technical teams in defining requirements and contributing to user research Coordinate research and project initiatives Track timelines, deliverables, and outcomes across projects Support cross-functional teams with documentation, reporting, and continuous process improvement Skills & Experience Experience in operational management within a digital healthcare company Strong knowledge of Information Governance (IG) and data protection in health technologies Experience working with technologies used in NHS settings Experience supporting product and technical teams (e.g. product requirements, user research, technical documentation) Excellent organisational, communication, and problem-solving skills Ability to engage effectively with diverse stakeholders, including individuals with lived experience, clinicians, NHS leaders, and technical teams Comfortable working in a multi-functional, dynamic role Desirable Experience in digital mental health or healthcare technology Familiarity with ISO13485 Quality Management Systems Experience with NHS DSP Toolkit, Cyber Essentials, and DTAC Knowledge of research methodologies and evidence-based digital health interventions What My Client Offers Competitive salary of £45,000 Flexible hybrid working (office time negotiable) 25 days annual leave plus UK bank holidays Your birthday off as an additional holiday 2 dedicated mental health days per year Interested? Please Click Apply Now! Digital Health Operations Lead
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an Operational Resilience & Business Continuity Manager to join us for a 3 month FTC. Day to Day You'll Be: Developing and leading Operational Resilience & Business Continuity (OR&BC) across the UK business, providing clear strategic direction. Driving forward the Operational Resilience change agenda working closely with key partners across the business to deliver improvements, reduce operational risk and ensure compliance with the regulatory expectations and policies regarding Operational Resilience. Facilitating the mapping of important business services to ensure that important business services are aligned with the business strategy and mapped to its core processes, vendors and IT systems. Scenario building and analysis: maintaining the scenario library and building new severe but plausible scenarios to facilitate stress testing exercises. Planning, coordinating and leading scenario and impact tolerance testing exercises across various service lines, capturing output, generating management reports and obtaining approvals through governance forums. Essential Skills & Experience: Significant experience implementing an enterprise-wide Operational Resilience and Business Continuity capability, identifying metrics and KPIs necessary for reporting and monitoring across the business and 3rd parties within a financial services or regulated environment. Knowledge and experience of FCA requirements relating to Operational Resilience. Proactive, well-organised, detail-focused and results-oriented, with the ability to lead and participate in multiple projects simultaneously. Specific knowledge and experience of ISO 22301. Desirable Skills & Experience: Understanding of Credit Reference Agencies. Blend of business/operational, risk and technology backgrounds. A solid understanding of resilience across business operations, people, property, cyber/technology and 3rd-party/supplier disciplines - ideally within the Financial Services industry. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process : Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Job Title Advisor, Business Continuity
31/03/2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an Operational Resilience & Business Continuity Manager to join us for a 3 month FTC. Day to Day You'll Be: Developing and leading Operational Resilience & Business Continuity (OR&BC) across the UK business, providing clear strategic direction. Driving forward the Operational Resilience change agenda working closely with key partners across the business to deliver improvements, reduce operational risk and ensure compliance with the regulatory expectations and policies regarding Operational Resilience. Facilitating the mapping of important business services to ensure that important business services are aligned with the business strategy and mapped to its core processes, vendors and IT systems. Scenario building and analysis: maintaining the scenario library and building new severe but plausible scenarios to facilitate stress testing exercises. Planning, coordinating and leading scenario and impact tolerance testing exercises across various service lines, capturing output, generating management reports and obtaining approvals through governance forums. Essential Skills & Experience: Significant experience implementing an enterprise-wide Operational Resilience and Business Continuity capability, identifying metrics and KPIs necessary for reporting and monitoring across the business and 3rd parties within a financial services or regulated environment. Knowledge and experience of FCA requirements relating to Operational Resilience. Proactive, well-organised, detail-focused and results-oriented, with the ability to lead and participate in multiple projects simultaneously. Specific knowledge and experience of ISO 22301. Desirable Skills & Experience: Understanding of Credit Reference Agencies. Blend of business/operational, risk and technology backgrounds. A solid understanding of resilience across business operations, people, property, cyber/technology and 3rd-party/supplier disciplines - ideally within the Financial Services industry. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process : Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ TransUnion Job Title Advisor, Business Continuity
Power Apps Developer Ipswich, Suffolk (Hybrid working after 6 months 2 days from home) Would you like to join a successful business with a true people-first culture Were looking for an experienced, hands-on developer to design, build, and maintain Power Apps-led digital reporting and data platforms. In this role, youll help transform business requirements into user-friendly, scalable solutions while supporting the business with training and software launches. Role Summary As a Power Apps Developer, youll be responsible for the design, development, maintenance, and enhancement of digital reporting and data platforms. Youll bring Power Platform, reporting, and data skills, and be confident communicating with users of varying IT abilities. This is a varied role that includes supporting training, launching new or existing software, and providing extensive system software support. Youll need a working knowledge of C#, HTML5, Css, Azure SQL, SQL Server, and MS Dataverse. Key Responsibilities Design, build, and maintain Power Apps (Canvas Model-driven) solutions Take ownership of Power Platform solutions from design through to deployment, support, and continuous improvement Support and enhance reporting platforms, including Power BI Maintain Dataverse data models, relationships, and security roles Work closely with stakeholders to gather, refine, and translate business requirements Support application lifecycle management (ALM) including solution versioning and releases Maintain technical documentation, processes, and reporting templates Troubleshoot and support integrations with internal and external systems Essential Requirements Previous experience in a Power Apps software development role Strong experience with Power Platform tools, including Power Apps, Power Automate, and Dataverse Working knowledge of C#, HTML5, Css, Azure SQL, and SQL Server Confident communicator, able to train users and translate technical information for non-technical audiences Ownership mindset, able to take solutions from design through to support and continuous improvement Why This Role Youll join a motivated, supportive team that values clear thinking, ownership, and innovation. Youll have the chance to shape digital solutions, contribute ideas, and make a tangible impact while supporting and training users across the business. This is a hands-on, varied role in a people-focused environment that invests in your development and career growth. At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised service. Our mission is simple: to create positive relationships with all clients and candidates, and to be known for honesty, transparency, and thoughtfulness. INDH
31/03/2026
Full time
Power Apps Developer Ipswich, Suffolk (Hybrid working after 6 months 2 days from home) Would you like to join a successful business with a true people-first culture Were looking for an experienced, hands-on developer to design, build, and maintain Power Apps-led digital reporting and data platforms. In this role, youll help transform business requirements into user-friendly, scalable solutions while supporting the business with training and software launches. Role Summary As a Power Apps Developer, youll be responsible for the design, development, maintenance, and enhancement of digital reporting and data platforms. Youll bring Power Platform, reporting, and data skills, and be confident communicating with users of varying IT abilities. This is a varied role that includes supporting training, launching new or existing software, and providing extensive system software support. Youll need a working knowledge of C#, HTML5, Css, Azure SQL, SQL Server, and MS Dataverse. Key Responsibilities Design, build, and maintain Power Apps (Canvas Model-driven) solutions Take ownership of Power Platform solutions from design through to deployment, support, and continuous improvement Support and enhance reporting platforms, including Power BI Maintain Dataverse data models, relationships, and security roles Work closely with stakeholders to gather, refine, and translate business requirements Support application lifecycle management (ALM) including solution versioning and releases Maintain technical documentation, processes, and reporting templates Troubleshoot and support integrations with internal and external systems Essential Requirements Previous experience in a Power Apps software development role Strong experience with Power Platform tools, including Power Apps, Power Automate, and Dataverse Working knowledge of C#, HTML5, Css, Azure SQL, and SQL Server Confident communicator, able to train users and translate technical information for non-technical audiences Ownership mindset, able to take solutions from design through to support and continuous improvement Why This Role Youll join a motivated, supportive team that values clear thinking, ownership, and innovation. Youll have the chance to shape digital solutions, contribute ideas, and make a tangible impact while supporting and training users across the business. This is a hands-on, varied role in a people-focused environment that invests in your development and career growth. At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format. Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised service. Our mission is simple: to create positive relationships with all clients and candidates, and to be known for honesty, transparency, and thoughtfulness. INDH
HR Data, Systems & Insights Lead Hybrid Working to be based in the Northwest of England 12-month interim role negotiable day rate Are you an experienced HR data professional who goes beyond reporting someone who can own HR systems, transform processes, and turn data into strategic insight? If so, I d like to speak to you! I m looking for a HR Data, Systems & Insights Lead to play a pivotal role in shaping how people data is managed, analysed, and leveraged across the organisation. This is a high-impact, broad role sitting at the intersection of HR systems, data analytics, and process improvement. You ll take ownership of HR data and systems, ensuring data integrity and reporting excellence, while also driving automation, system optimisation, and data-led decision making across the HR function. You ll be comfortable operating at a senior level, using data to engage, influence, and challenge stakeholders across the business, including leadership teams and SLT. Key Responsibilities for the HR Data, Systems and Insights Lead: HR Systems Ownership & Optimisation Own and lead HR systems and reporting infrastructure, ensuring data integrity, governance, and performance Act as the functional lead for HRIS platforms, managing configuration, upgrades, and enhancements Oversee system integrations and data flows across platforms (e.g. LMS, ATS, Data Warehouse) Data, Reporting & Strategic Insight Lead all HR reporting (routine, cyclical, and ad hoc) across the organisation Analyse workforce data to identify trends, risks, and opportunities, enabling proactive decision-making Deliver high-quality dashboards and insights using tools such as Power BI Translate complex data into clear, actionable insights and present findings to senior leadership and SLT, influencing business decisions Enable and expand self-service reporting capability across HR and the wider business Process Transformation & Automation Identify and deliver opportunities to digitise and streamline HR processes Drive the automation of reporting and data workflows, reducing manual intervention Lead or support HR system implementations, upgrades, and data migration projects Establish best practice in data governance, reporting standards, and process design Stakeholder Engagement & Business Partnering Act as the go-to expert for HR data, systems, and insights Partner with HR Business Partners and leadership teams to support strategic initiatives (e.g. organisational design, workforce planning) Collaborate across functions to improve data capability and reporting maturity Use data and insight to influence, challenge, and guide senior stakeholders toward better business outcomes Key requirements for the HR Data, Systems and Insights Lead: Proven experience in a broad HR data / HR systems / people analytics role with exposure to HR and payroll data Strong expertise in HRIS platforms and system ownership (e.g. iTrent, ResourceLink, Sage People, or similar) Advanced analytical capability with experience using Power BI or similar tools Strong Excel skills and ability to work with large, complex datasets Deep understanding of the employee lifecycle and HR processes Experience presenting data and insights to senior stakeholders and leadership teams (e.g. SLT), with the ability to influence and challenge thinking Proven ability to deliver across multiple stakeholders in a fast-paced environment If you are interested in this HR Data, Systems and Insights Lead position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
31/03/2026
Seasonal
HR Data, Systems & Insights Lead Hybrid Working to be based in the Northwest of England 12-month interim role negotiable day rate Are you an experienced HR data professional who goes beyond reporting someone who can own HR systems, transform processes, and turn data into strategic insight? If so, I d like to speak to you! I m looking for a HR Data, Systems & Insights Lead to play a pivotal role in shaping how people data is managed, analysed, and leveraged across the organisation. This is a high-impact, broad role sitting at the intersection of HR systems, data analytics, and process improvement. You ll take ownership of HR data and systems, ensuring data integrity and reporting excellence, while also driving automation, system optimisation, and data-led decision making across the HR function. You ll be comfortable operating at a senior level, using data to engage, influence, and challenge stakeholders across the business, including leadership teams and SLT. Key Responsibilities for the HR Data, Systems and Insights Lead: HR Systems Ownership & Optimisation Own and lead HR systems and reporting infrastructure, ensuring data integrity, governance, and performance Act as the functional lead for HRIS platforms, managing configuration, upgrades, and enhancements Oversee system integrations and data flows across platforms (e.g. LMS, ATS, Data Warehouse) Data, Reporting & Strategic Insight Lead all HR reporting (routine, cyclical, and ad hoc) across the organisation Analyse workforce data to identify trends, risks, and opportunities, enabling proactive decision-making Deliver high-quality dashboards and insights using tools such as Power BI Translate complex data into clear, actionable insights and present findings to senior leadership and SLT, influencing business decisions Enable and expand self-service reporting capability across HR and the wider business Process Transformation & Automation Identify and deliver opportunities to digitise and streamline HR processes Drive the automation of reporting and data workflows, reducing manual intervention Lead or support HR system implementations, upgrades, and data migration projects Establish best practice in data governance, reporting standards, and process design Stakeholder Engagement & Business Partnering Act as the go-to expert for HR data, systems, and insights Partner with HR Business Partners and leadership teams to support strategic initiatives (e.g. organisational design, workforce planning) Collaborate across functions to improve data capability and reporting maturity Use data and insight to influence, challenge, and guide senior stakeholders toward better business outcomes Key requirements for the HR Data, Systems and Insights Lead: Proven experience in a broad HR data / HR systems / people analytics role with exposure to HR and payroll data Strong expertise in HRIS platforms and system ownership (e.g. iTrent, ResourceLink, Sage People, or similar) Advanced analytical capability with experience using Power BI or similar tools Strong Excel skills and ability to work with large, complex datasets Deep understanding of the employee lifecycle and HR processes Experience presenting data and insights to senior stakeholders and leadership teams (e.g. SLT), with the ability to influence and challenge thinking Proven ability to deliver across multiple stakeholders in a fast-paced environment If you are interested in this HR Data, Systems and Insights Lead position and you feel your experience matches the criteria, please apply now for immediate consideration or for more information please contact Kerry Norman. Medlock Partners are a professional services recruitment specialist. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.
IT Operations Manager - Central London - Hybrid Working - Up to £65,000 The Role A London based Train Operating Company are looking to hire an IT Operations Manager to manage a team of 2nd/3rd Line Support Engineers, and ensure IT processes, applications & infrastructure are operating as effectively and efficiently as possible. The IT Operations Manager will drive proactive behaviour throughout the team & ensure that vulnerabilities are identified and actioned in a timely manner. You will act as a technical escalation point to the 3rd line team & have a strong focus on introducing KPIS & reporting on technology & inventory etc. You will act as a support to the IT Team, working with them to create detailed personalized development plan for each team member. Your role will be split across operations management and technical responsibilities including actioning tickets that are escalated by the outsourced 1st line team, BAU operations & involvement in ongoing projects. The Opportunity This is an opportunity to have a direct impact on the continued reliable operations of this London Train Operator. The role will also Have a core focus on continuous improvement that you will drive from the front Provide exposure to a wide range of tech and areas of IT including Cyber, Networking, Infrastructure, Support, cloud-based solutions & more Play a key part in an SD-WAN migration Manage a team of passionate and highly capable IT support engineers (2nd/3rd line) Work with a high degree of autonomy be trusted to implement your visions & ideas Work in a flexible environment with a core culture built on trust & teamwork Location Central London. 3 days in the office, 2 days from home (once settled in) Salary £60,000 - £65,000 p/annum Benefits Free Travel on owned railway lines 75% Discount on other nationwide rail services High degree of discount available for family members Railway Pension Scheme 25 days + 8 annual leave Essential Criteria Management experience in an IT role (IT operations & support) Strong team leadership experience Strong technical background, working at 3rd line Expertise across, for example: Infrastructure, networking, Cyber, Azure etc Strong Stakeholder Management experience Desirable experience Cyber quals for Example CISM OR similar SD WAN migration experience/knowledge AI & Data/Power BI interest or experience About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers.
31/03/2026
Full time
IT Operations Manager - Central London - Hybrid Working - Up to £65,000 The Role A London based Train Operating Company are looking to hire an IT Operations Manager to manage a team of 2nd/3rd Line Support Engineers, and ensure IT processes, applications & infrastructure are operating as effectively and efficiently as possible. The IT Operations Manager will drive proactive behaviour throughout the team & ensure that vulnerabilities are identified and actioned in a timely manner. You will act as a technical escalation point to the 3rd line team & have a strong focus on introducing KPIS & reporting on technology & inventory etc. You will act as a support to the IT Team, working with them to create detailed personalized development plan for each team member. Your role will be split across operations management and technical responsibilities including actioning tickets that are escalated by the outsourced 1st line team, BAU operations & involvement in ongoing projects. The Opportunity This is an opportunity to have a direct impact on the continued reliable operations of this London Train Operator. The role will also Have a core focus on continuous improvement that you will drive from the front Provide exposure to a wide range of tech and areas of IT including Cyber, Networking, Infrastructure, Support, cloud-based solutions & more Play a key part in an SD-WAN migration Manage a team of passionate and highly capable IT support engineers (2nd/3rd line) Work with a high degree of autonomy be trusted to implement your visions & ideas Work in a flexible environment with a core culture built on trust & teamwork Location Central London. 3 days in the office, 2 days from home (once settled in) Salary £60,000 - £65,000 p/annum Benefits Free Travel on owned railway lines 75% Discount on other nationwide rail services High degree of discount available for family members Railway Pension Scheme 25 days + 8 annual leave Essential Criteria Management experience in an IT role (IT operations & support) Strong team leadership experience Strong technical background, working at 3rd line Expertise across, for example: Infrastructure, networking, Cyber, Azure etc Strong Stakeholder Management experience Desirable experience Cyber quals for Example CISM OR similar SD WAN migration experience/knowledge AI & Data/Power BI interest or experience About Ford & Stanley Group Ford & Stanley Talent Services Group are in the business of people and performance. Our mission is to create one million better workdays through facilitating great recruitment, leadership and occupational mental fitness. We support our clients in their most challenging business areas recruiting, developing and retaining the best talent from shop floor to boardroom. Ford & Stanley TalentWise Business specialising in blue collar trade & technical services permanent and temporary. Ford & Stanley Recruitment Business specialising in white collar spanning all company functions with specialist verticals within Digital, Rail Engineering, Civils & Infrastructure, General Manufacturing, Supply Chain & Logistics both permanent and contract. Ford & Stanley Executive Search Business specialising in Executive Search & Executive Interim Solutions in the UK, North America, Middle East and Europe. Ford & Stanley Genius Performance Performance is always accelerated when good people are coached, inspired, trained and focused in the right way. Ford & Stanley Talent Services Group Ltd is a Disability Confident employer that is committed to a policy of equal opportunities for all opportunity seekers.
Business Development Manager to £65K + performance bonus & commission structure; company car & fuel card; pension; private healthcare and more .Full time, permanent role with hybrid working and offices based near Guildford in Surrey Sector Engineering and Specialist Maintenance Services The Package Business Development Manager To £65,000 per annum with uncapped commission and an OTE realistically £75-85K per annum; Company car/car allowance and fuel card; pension; private health insurance; 30 days annual leave including statutory increasing with service and holiday purchase scheme; hybrid working with 2 days per week in Guildford; extensive travel in UK, Ireland and occasionally into Europe. Overview The Business Development Manager is responsible for driving revenue growth for the business through proactive client engagement, business development, and effective account management. This role combines field sales activity with office-based commercial and administrative responsibilities, ensuring clients receive outstanding service while new opportunities are continually identified and pursued. Main Responsibilities Business Development Manager Reporting to the Managing Director Develop and deliver a structured sales plan aligned with company objectives and revenue targets Identify, qualify, and close new business opportunities within existing and emerging market sectors across the UK and Europe Build and maintain strong client relationships through regular visits, meetings, and communication Ensure accurate and timely preparation of quotations, invoices, and purchase orders Maintain up-to-date records in the CRM system for leads, clients, and prospects Liaise with operations and technical teams to ensure smooth project delivery and customer satisfaction Prepare and present monthly sales reports, including pipeline status, opportunities, and forecasts Monitor competitor activity and market trends to identify potential areas for expansion Support the marketing function by attending exhibitions, conferences, and networking events Work collaboratively with management to refine sales processes, pricing, and proposals Ideal Applicant Attributes & Experience Business Development Manager Proven experience at a similar level in a BDM/Sales role An understanding of our business, having worked in a similar sector e.g. engineering, maintenance services Driving license, able to travel to client sites across the UK and possibly into Europe Excellent verbal and written skills; ability to present confidently to clients Proven ability to develop long-term customer relationships Commercial Awareness, with a good understanding of pricing, margins, and negotiation tactics Capable of managing multiple accounts and leads simultaneously Self-motivated and target-driven, able to work independently Work with integrity, upholding company values and ethos The Employer about us Celebrating our third decade in business, the team continues to grow, offering consulting and niche engineering and maintenance services predominantly to the energy, waste and biomass sectors across the UK and Ireland. An employer of choice (currently employing less than 100 people, far from corporate environment), fostering a good team spirit and employee involvement at all levels in the business.
31/03/2026
Full time
Business Development Manager to £65K + performance bonus & commission structure; company car & fuel card; pension; private healthcare and more .Full time, permanent role with hybrid working and offices based near Guildford in Surrey Sector Engineering and Specialist Maintenance Services The Package Business Development Manager To £65,000 per annum with uncapped commission and an OTE realistically £75-85K per annum; Company car/car allowance and fuel card; pension; private health insurance; 30 days annual leave including statutory increasing with service and holiday purchase scheme; hybrid working with 2 days per week in Guildford; extensive travel in UK, Ireland and occasionally into Europe. Overview The Business Development Manager is responsible for driving revenue growth for the business through proactive client engagement, business development, and effective account management. This role combines field sales activity with office-based commercial and administrative responsibilities, ensuring clients receive outstanding service while new opportunities are continually identified and pursued. Main Responsibilities Business Development Manager Reporting to the Managing Director Develop and deliver a structured sales plan aligned with company objectives and revenue targets Identify, qualify, and close new business opportunities within existing and emerging market sectors across the UK and Europe Build and maintain strong client relationships through regular visits, meetings, and communication Ensure accurate and timely preparation of quotations, invoices, and purchase orders Maintain up-to-date records in the CRM system for leads, clients, and prospects Liaise with operations and technical teams to ensure smooth project delivery and customer satisfaction Prepare and present monthly sales reports, including pipeline status, opportunities, and forecasts Monitor competitor activity and market trends to identify potential areas for expansion Support the marketing function by attending exhibitions, conferences, and networking events Work collaboratively with management to refine sales processes, pricing, and proposals Ideal Applicant Attributes & Experience Business Development Manager Proven experience at a similar level in a BDM/Sales role An understanding of our business, having worked in a similar sector e.g. engineering, maintenance services Driving license, able to travel to client sites across the UK and possibly into Europe Excellent verbal and written skills; ability to present confidently to clients Proven ability to develop long-term customer relationships Commercial Awareness, with a good understanding of pricing, margins, and negotiation tactics Capable of managing multiple accounts and leads simultaneously Self-motivated and target-driven, able to work independently Work with integrity, upholding company values and ethos The Employer about us Celebrating our third decade in business, the team continues to grow, offering consulting and niche engineering and maintenance services predominantly to the energy, waste and biomass sectors across the UK and Ireland. An employer of choice (currently employing less than 100 people, far from corporate environment), fostering a good team spirit and employee involvement at all levels in the business.
Your new company A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They currently have a need to bring in a Head of PMO to establish and lead a Project management office for the Technology, Operations and Optimisation programme, which is a high-profile programme to transform the technology landscape of the organisation. Your new role The Head of PMO will be required to establish a consistent delivery governance model, ensuring disciplined execution of the portfolio and providing transparency across scope, schedule, cost, risk and benefits. The Head of PMO will enable delivery outcomes by co-ordinating cross-programme execution, managing dependencies across global regions and ensuring operational readiness for go-lives and transitions into run. The Head of PMO will be required to lead and develop a team of technical Project Managers, fostering a high-performance engineering culture with accountability and continuous improvement. The Head of PMO will be required to ensure consistent planning, RAID/ dependency management, cutover governance, stakeholder reporting and executive steering preparation. In partnership with the Technology Enterprise Portfolio Management, the roleholder will ensure alignment of project methodologies, templates, KPI's, auditability, deliver cadence and quarterly portfolio reviews. The Head of PMO will co-ordinate project developers across global regions (America, APAC, UK&I & CEMEA) and will ensure regulatory and operational needs are addressed. They will work with Infrastructure, Platform, Service Desk, IM & Tooling to align roadmaps, dependencies and readiness. They will also be required to ensure vendor-led activities meet delivery criteria, milestones and documentation standards. What you'll need to succeed Experience working in a Head of PMO capacity previously Strong leadership skills and ability to manage and mentor a team of Technical Project Managers Strong experience supporting a large technology transformation programme previously 3rd party vendor relationship management skills Experience working on global transformation programmes Knowledge of the recruitment industry nice to have What you'll get in return Competitive basic salary up to 117,000 Various benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
30/03/2026
Full time
Your new company A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They currently have a need to bring in a Head of PMO to establish and lead a Project management office for the Technology, Operations and Optimisation programme, which is a high-profile programme to transform the technology landscape of the organisation. Your new role The Head of PMO will be required to establish a consistent delivery governance model, ensuring disciplined execution of the portfolio and providing transparency across scope, schedule, cost, risk and benefits. The Head of PMO will enable delivery outcomes by co-ordinating cross-programme execution, managing dependencies across global regions and ensuring operational readiness for go-lives and transitions into run. The Head of PMO will be required to lead and develop a team of technical Project Managers, fostering a high-performance engineering culture with accountability and continuous improvement. The Head of PMO will be required to ensure consistent planning, RAID/ dependency management, cutover governance, stakeholder reporting and executive steering preparation. In partnership with the Technology Enterprise Portfolio Management, the roleholder will ensure alignment of project methodologies, templates, KPI's, auditability, deliver cadence and quarterly portfolio reviews. The Head of PMO will co-ordinate project developers across global regions (America, APAC, UK&I & CEMEA) and will ensure regulatory and operational needs are addressed. They will work with Infrastructure, Platform, Service Desk, IM & Tooling to align roadmaps, dependencies and readiness. They will also be required to ensure vendor-led activities meet delivery criteria, milestones and documentation standards. What you'll need to succeed Experience working in a Head of PMO capacity previously Strong leadership skills and ability to manage and mentor a team of Technical Project Managers Strong experience supporting a large technology transformation programme previously 3rd party vendor relationship management skills Experience working on global transformation programmes Knowledge of the recruitment industry nice to have What you'll get in return Competitive basic salary up to 117,000 Various benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
