Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture backed startups. We're assembling the most talent dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Expansion is one of Relay's biggest priorities in 2026. New markets, new service types, new ways to grow the network. The decisions that shape that growth - where to expand, which services to scale, how to measure success - will define what Relay looks like in the years ahead. This role sits at the centre of those decisions. As a Senior Data Analyst in the New Services & Expansion squad, you will own the analytics for Relay's growth initiatives. This is not a domain with established metrics and well worn dashboards. The questions are often new, the data is scattered across squads, and what "good" looks like hasn't been defined yet. You'll spend as much time figuring out what to measure as you will measuring it. Because expansion touches every part of the network, you'll work across routing, sortation, first mile, middle mile, last mile, marketplace, and commercial to understand how new services ripple through the system. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the New Services & Expansion squad, but report into the centralised data team. What You'll Do Own the analytics for customer to customer delivery: define what metrics matter, identify bottlenecks, and present recommendations to senior leadership Partner with the Data Science team on geographic expansion: identify highest potential areas for growth and build the analytical foundation for investment decisions Work with finance to set ramp plans, targets, and success metrics for new locations Analyse profitability drivers across the network to understand where expansion is working and where it isn't Work across squads to understand how new services affect routing, sortation, first mile, middle mile, last mile, and marketplace Define KPIs for new service types where no established metrics exist Translate ambiguous business questions into analytical frameworks - and analytical results into clear recommendations Who Will Thrive in This Role? You take ownership of ambiguous problems and don't wait to be told what to analyse next You're comfortable working across teams and building relationships with people in operations, product, engineering, and finance You can define what success looks like when there's no playbook to follow You translate complex data into clear recommendations that non technical stakeholders can act on You're fluent in SQL and experienced with BI tools, but you see them as means to an end, not the end itself You have at least 5 years experience, ideally with some exposure to data science, finance or commercial You communicate clearly and aren't afraid to present findings to senior leadership You do well in fast moving environments where the questions change as the business evolves Fast and Focused Hiring Process Talent Acquisition Interview - 30 min Technical SQL Interview - 1 hours Hiring Manager Interview - 45 min Case Study - 1 hour Values & Impact Interview - 45 min Decision and offer within 48 hours. Our process mirrors our pace of work. Compensation and Benefits Generous equity, richer than 99% of European startups, with annual top ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave. Hardware of your choice. Extensive perks (gym subsidies, cycle to work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
05/06/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture backed startups. We're assembling the most talent dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 90 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation The Opportunity Expansion is one of Relay's biggest priorities in 2026. New markets, new service types, new ways to grow the network. The decisions that shape that growth - where to expand, which services to scale, how to measure success - will define what Relay looks like in the years ahead. This role sits at the centre of those decisions. As a Senior Data Analyst in the New Services & Expansion squad, you will own the analytics for Relay's growth initiatives. This is not a domain with established metrics and well worn dashboards. The questions are often new, the data is scattered across squads, and what "good" looks like hasn't been defined yet. You'll spend as much time figuring out what to measure as you will measuring it. Because expansion touches every part of the network, you'll work across routing, sortation, first mile, middle mile, last mile, marketplace, and commercial to understand how new services ripple through the system. Relay operates a centralised data team of around 30 data engineers, analysts, and data scientists, with analysts embedded into squads across the business. You will sit in the New Services & Expansion squad, but report into the centralised data team. What You'll Do Own the analytics for customer to customer delivery: define what metrics matter, identify bottlenecks, and present recommendations to senior leadership Partner with the Data Science team on geographic expansion: identify highest potential areas for growth and build the analytical foundation for investment decisions Work with finance to set ramp plans, targets, and success metrics for new locations Analyse profitability drivers across the network to understand where expansion is working and where it isn't Work across squads to understand how new services affect routing, sortation, first mile, middle mile, last mile, and marketplace Define KPIs for new service types where no established metrics exist Translate ambiguous business questions into analytical frameworks - and analytical results into clear recommendations Who Will Thrive in This Role? You take ownership of ambiguous problems and don't wait to be told what to analyse next You're comfortable working across teams and building relationships with people in operations, product, engineering, and finance You can define what success looks like when there's no playbook to follow You translate complex data into clear recommendations that non technical stakeholders can act on You're fluent in SQL and experienced with BI tools, but you see them as means to an end, not the end itself You have at least 5 years experience, ideally with some exposure to data science, finance or commercial You communicate clearly and aren't afraid to present findings to senior leadership You do well in fast moving environments where the questions change as the business evolves Fast and Focused Hiring Process Talent Acquisition Interview - 30 min Technical SQL Interview - 1 hours Hiring Manager Interview - 45 min Case Study - 1 hour Values & Impact Interview - 45 min Decision and offer within 48 hours. Our process mirrors our pace of work. Compensation and Benefits Generous equity, richer than 99% of European startups, with annual top ups to share Relay's success. Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it. 25 days of holidays Enhanced parental leave. Hardware of your choice. Extensive perks (gym subsidies, cycle to work, Friday office lunch, covered Uber home and dinner for late nights, and more). Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised, and motivated by building customer relationships and generating new business opportunities Our client is looking for a proactive and customer-focused Business Development Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Support the preparation and presentation of competitive multimodal pricing solutions. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Previous experience within freight forwarding, logistics, supply chain, or internal sales roles. Strong understanding of multimodal freight services including air, sea, and road freight. Experience managing sales pipelines, quotations, and CRM systems. Excellent communication and relationship-building skills. Strong commercial awareness and customer-focused approach. Ability to work collaboratively across sales, operations, and customer service teams. Good organisational skills with the ability to manage multiple priorities. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. If you are interested and believe you have the appropriate skills and experience, our client would love to hear from you. Please apply today. Please note that this vacancy may close early if they receive a high volume of applications. They encourage interested applicants to submit their application promptly to avoid disappointment. Benefits: 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years' service and 27 days after four years' service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. Click apply and you will be taken to our client's career page to complete your application.
05/06/2026
Full time
Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised, and motivated by building customer relationships and generating new business opportunities Our client is looking for a proactive and customer-focused Business Development Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Support the preparation and presentation of competitive multimodal pricing solutions. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Previous experience within freight forwarding, logistics, supply chain, or internal sales roles. Strong understanding of multimodal freight services including air, sea, and road freight. Experience managing sales pipelines, quotations, and CRM systems. Excellent communication and relationship-building skills. Strong commercial awareness and customer-focused approach. Ability to work collaboratively across sales, operations, and customer service teams. Good organisational skills with the ability to manage multiple priorities. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. If you are interested and believe you have the appropriate skills and experience, our client would love to hear from you. Please apply today. Please note that this vacancy may close early if they receive a high volume of applications. They encourage interested applicants to submit their application promptly to avoid disappointment. Benefits: 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years' service and 27 days after four years' service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. Click apply and you will be taken to our client's career page to complete your application.
AOS TRADING LIMITED
Milton Keynes, Buckinghamshire
About the Role We are a growing e-commerce business in the premium garden furniture and outdoor living space, looking for a hands-on Operations Manager to take full ownership of day-to-day operations. This is not a maintenance role. You will be responsible for ensuring the business runs smoothly across customer support, order fulfilment, delivery, and installation. The goal is simple: efficient operations, no backlog, and a strong customer experience. Key Responsibilities Oversee and manage end-to-end operations , including: Customer support (calls, email, live chat) Order processing and admin Delivery and installation coordination Ensure no backlog across all communication channels Handle escalations and resolve complex customer issues Work closely with warehouse, delivery, and installation partners Identify operational gaps and implement practical improvements Build systems and processes to improve efficiency Manage and hold a team of 10-12 staff accountable Report directly to the owner What We're Looking For We are looking for a strong operator , not just a manager. You should be able to demonstrate: Experience taking ownership of operations or a customer-facing function A track record of improving processes, fixing problems, and increasing efficiency Ability to manage and structure a team to deliver consistent performance Confidence in making decisions and handling escalations independently A practical, hands-on approach to solving operational issues Preferred Experience E-commerce or retail environment Logistics, delivery, or installation-based operations Experience implementing systems (CRM, workflows, or operational processes) What Success Looks Like Operations run smoothly without constant owner involvement No backlog of customer queries Team is structured, accountable, and performing well Customer experience improves (CSAT, response times, reviews) Job Types: Full-time, Permanent Benefits: Casual dress Free parking On-site parking Work Location: In person
05/06/2026
Full time
About the Role We are a growing e-commerce business in the premium garden furniture and outdoor living space, looking for a hands-on Operations Manager to take full ownership of day-to-day operations. This is not a maintenance role. You will be responsible for ensuring the business runs smoothly across customer support, order fulfilment, delivery, and installation. The goal is simple: efficient operations, no backlog, and a strong customer experience. Key Responsibilities Oversee and manage end-to-end operations , including: Customer support (calls, email, live chat) Order processing and admin Delivery and installation coordination Ensure no backlog across all communication channels Handle escalations and resolve complex customer issues Work closely with warehouse, delivery, and installation partners Identify operational gaps and implement practical improvements Build systems and processes to improve efficiency Manage and hold a team of 10-12 staff accountable Report directly to the owner What We're Looking For We are looking for a strong operator , not just a manager. You should be able to demonstrate: Experience taking ownership of operations or a customer-facing function A track record of improving processes, fixing problems, and increasing efficiency Ability to manage and structure a team to deliver consistent performance Confidence in making decisions and handling escalations independently A practical, hands-on approach to solving operational issues Preferred Experience E-commerce or retail environment Logistics, delivery, or installation-based operations Experience implementing systems (CRM, workflows, or operational processes) What Success Looks Like Operations run smoothly without constant owner involvement No backlog of customer queries Team is structured, accountable, and performing well Customer experience improves (CSAT, response times, reviews) Job Types: Full-time, Permanent Benefits: Casual dress Free parking On-site parking Work Location: In person
Get Staffed Online Recruitment Limited
Southampton, Hampshire
Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment? Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships? Our client is looking for a proactive and customer-focused Business Development Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, our client would love to hear from you. Please click apply and complete your application.
05/06/2026
Full time
Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment? Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships? Our client is looking for a proactive and customer-focused Business Development Manager to join their Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, our client would love to hear from you. Please click apply and complete your application.
Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!Purpose of the roleWork as part of the senior management team to develop long term strategy whilst supporting company Omnichannel goals.Make sure that ROI of all E Commerce activity is maximised, within budgeted levels and supports the business objectives of the company.Maintain the premium qualities of the TEMPUR Brand within the digital marketplace.A senior manager of the company. Lead by example and set the standardKey ResponsibilitiesDevelop, plan and execute a full year promotional calendar and sales strategy which includes opportunities to test and learn.With the UK commercial leadership team identify new market opportunities and lead the execution of strategies to realise themWork with the UK marketing team and agencies to maximise ROAS, consumer awareness and consideration. Specific focus on performance marketing.Support UK E commerce team with the day to day E Commerce operation and identify performance improvement opportunitiesFollow up on offline leads, support enquiries and sales opportunities from non-retailers such as interior designers, architects, specifiers and medical practitioners.Explore commercial opportunities within the e-commerce sector to boost sales.Work closely with the TEMPUR Marketing Manager to make sure that all omnichannel initiatives are delivered effectively, and sales are maximised.Develop strategies and new concepts to increase conversion rates and AOVBe competent at budget and cost managementDevelop and manage the digital integration, product feeds, content, promotional activity and sales strategy across third party websites including Google Shopping, affiliate networks and review sitesUse internal reporting and third-party systems including Google Analytics to analyse performanceCreate a performance reporting system, plus ensure all future online promotions/offers are communicated to key stakeholders prior to launchBe involved with the development of email advocacy and social media programmesUndertake reviews of customer touch points and processes in other departments such as operations and customer services to deliver the best customer experienceBuild relationships across all departments (at a local and international level, e-commerce agencies and suppliers to make sure e-commerce goals are met and customer experience levels are high)Keep up to date with digital trends as well as competitor activityUndertake ad hoc tasks that the business demands and be willing to embrace new conceptsA senior manager of the company and a member of the company leadership team. Lead by example and set the standardDimensionsTEMPUR runs with a small, practical, multi-channel E-Commerce and Marketing team. The job holder will be expected to be able to work effectively with the MD, Marketing Director and International E-Commerce department.The job holder will need to direct the work of and motivate external marketing agencies/suppliers to ensure deadlines are met.Be able to effectively recruit and manage an E commerce team as sales grow for our 2025 product and channel launch.The job holder is responsible for achieving company e-commerce KPIs and targets.Knowledge, Skills & ExperienceWe are looking for an experienced, confident, enthusiastic, commercially minded and customer focused e-commerce professional with ambition to manage and grow this division within our business.Previous website management essential, with excellent attention to detail and the desire to strive to get things right. A track record in developing and achieving E Commerce strategyExperience of managing performance marketing programs that deliver strong ROAS and sales performanceAn articulate and a clear communicatorFlexible and able to embrace new conceptsMust be self-sufficient with the ability to bring new ideas to the departmentReporting StructureThis role will report to the UK Marketing Director.The role will be based at our Head Office (Hayes UB3 1AP)40 hours per week (Monday - Friday 9am-5pm). On occasions, you must be able to work flexible hours to meet the needs of the business, which can include evenings and overnight stays.Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .
05/06/2026
Full time
Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!Purpose of the roleWork as part of the senior management team to develop long term strategy whilst supporting company Omnichannel goals.Make sure that ROI of all E Commerce activity is maximised, within budgeted levels and supports the business objectives of the company.Maintain the premium qualities of the TEMPUR Brand within the digital marketplace.A senior manager of the company. Lead by example and set the standardKey ResponsibilitiesDevelop, plan and execute a full year promotional calendar and sales strategy which includes opportunities to test and learn.With the UK commercial leadership team identify new market opportunities and lead the execution of strategies to realise themWork with the UK marketing team and agencies to maximise ROAS, consumer awareness and consideration. Specific focus on performance marketing.Support UK E commerce team with the day to day E Commerce operation and identify performance improvement opportunitiesFollow up on offline leads, support enquiries and sales opportunities from non-retailers such as interior designers, architects, specifiers and medical practitioners.Explore commercial opportunities within the e-commerce sector to boost sales.Work closely with the TEMPUR Marketing Manager to make sure that all omnichannel initiatives are delivered effectively, and sales are maximised.Develop strategies and new concepts to increase conversion rates and AOVBe competent at budget and cost managementDevelop and manage the digital integration, product feeds, content, promotional activity and sales strategy across third party websites including Google Shopping, affiliate networks and review sitesUse internal reporting and third-party systems including Google Analytics to analyse performanceCreate a performance reporting system, plus ensure all future online promotions/offers are communicated to key stakeholders prior to launchBe involved with the development of email advocacy and social media programmesUndertake reviews of customer touch points and processes in other departments such as operations and customer services to deliver the best customer experienceBuild relationships across all departments (at a local and international level, e-commerce agencies and suppliers to make sure e-commerce goals are met and customer experience levels are high)Keep up to date with digital trends as well as competitor activityUndertake ad hoc tasks that the business demands and be willing to embrace new conceptsA senior manager of the company and a member of the company leadership team. Lead by example and set the standardDimensionsTEMPUR runs with a small, practical, multi-channel E-Commerce and Marketing team. The job holder will be expected to be able to work effectively with the MD, Marketing Director and International E-Commerce department.The job holder will need to direct the work of and motivate external marketing agencies/suppliers to ensure deadlines are met.Be able to effectively recruit and manage an E commerce team as sales grow for our 2025 product and channel launch.The job holder is responsible for achieving company e-commerce KPIs and targets.Knowledge, Skills & ExperienceWe are looking for an experienced, confident, enthusiastic, commercially minded and customer focused e-commerce professional with ambition to manage and grow this division within our business.Previous website management essential, with excellent attention to detail and the desire to strive to get things right. A track record in developing and achieving E Commerce strategyExperience of managing performance marketing programs that deliver strong ROAS and sales performanceAn articulate and a clear communicatorFlexible and able to embrace new conceptsMust be self-sufficient with the ability to bring new ideas to the departmentReporting StructureThis role will report to the UK Marketing Director.The role will be based at our Head Office (Hayes UB3 1AP)40 hours per week (Monday - Friday 9am-5pm). On occasions, you must be able to work flexible hours to meet the needs of the business, which can include evenings and overnight stays.Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .
About Wigmore Trading Wigmore Trading is a fast-growing trading and distribution company with a strong presence in global markets. We specialize in sourcing, importing, and exporting a diverse range of products across Africa, the UK, and beyond. As we expand our eCommerce operations, we are seeking an experienced and results-driven eCommerce Marketplace Manager to lead and scale our online sales across major marketplaces such as Amazon, eBay, Alibaba, and Shopify. Role Overview As our eCommerce Marketplace Manager, you will be responsible for setting up, optimizing, and managing multiple online sales channels to maximize revenue and brand presence. This is a high-impact role requiring strong technical expertise in eCommerce platforms, a data-driven approach to sales growth, and an entrepreneurial mindset to drive results. Key Responsibilities Marketplace Account Setup & Management Establish and manage seller accounts on Amazon, eBay, Alibaba, Shopify, and other eCommerce platforms. Ensure compliance with marketplace policies and maintain account health and seller ratings. Troubleshoot and resolve account issues, policy violations, and disputes. Product Listings & Optimization Create, upload, and optimize product listings with SEO-friendly titles, descriptions, and high-quality images. Conduct keyword research to improve product visibility and conversion rates. A/B test product listings, images, and pricing strategies to maximize sales performance. Sales Strategy & Performance Growth Develop and execute data-driven strategies to increase sales and improve profit margins. Monitor key marketplace metrics, including traffic, conversion rates, and competitor pricing. Implement dynamic pricing and promotions to maintain a competitive edge. Advertising & Marketing Campaigns Manage Amazon PPC, eBay Promoted Listings, and other paid advertising campaigns to boost product rankings. Leverage Amazon FBA, eBay Promotions, and Alibaba advertising tools to drive sales growth. Plan and execute seasonal promotions, bundle offers, and discounts. Inventory & Order Management Work closely with suppliers and logistics teams to ensure stock availability and prevent shortages. Oversee order fulfillment, including dropshipping, warehousing, and delivery timelines. Minimize stockouts and overstock through demand forecasting and inventory planning. Customer Service & Brand Reputation Maintain high seller ratings by ensuring excellent customer service and fast response times. Monitor and manage customer feedback, reviews, and ratings. Implement automated review collection strategies to improve brand credibility. Key Qualifications & Experience Proven experience in managing and scaling online marketplaces (Amazon, eBay, Alibaba, Shopify). Hands-on experience with Amazon Seller Central, eBay Seller Hub, and Alibaba storefronts. Strong knowledge of SEO, keyword optimization, and conversion rate optimization (CRO). Expertise in Amazon PPC, eBay Promoted Listings, and Alibaba advertising. Familiarity with dropshipping models, inventory management, and logistics coordination. Experience using eCommerce automation tools and analytics platforms such as Helium 10, Jungle Scout, Keepa, or DataHawk. Ability to analyze data and market trends to drive online sales growth. Desirable Skills & Knowledge Experience in cross-border trade, international shipping, and customs regulations. Familiarity with Shopify, WooCommerce, or Magento for managing direct-to-consumer sales. Knowledge of repricing software and multi-channel selling tools. Background in handling account suspensions and reinstatements on Amazon/eBay. Why Join Wigmore Trading? Fast-paced, entrepreneurial environment with exciting growth opportunities. Competitive salary + performance-based bonuses. Flexible working options (remote, hybrid, or in-office). Access to industry-leading eCommerce tools and professional development. The opportunity to lead and scale a global eCommerce business.
05/06/2026
Full time
About Wigmore Trading Wigmore Trading is a fast-growing trading and distribution company with a strong presence in global markets. We specialize in sourcing, importing, and exporting a diverse range of products across Africa, the UK, and beyond. As we expand our eCommerce operations, we are seeking an experienced and results-driven eCommerce Marketplace Manager to lead and scale our online sales across major marketplaces such as Amazon, eBay, Alibaba, and Shopify. Role Overview As our eCommerce Marketplace Manager, you will be responsible for setting up, optimizing, and managing multiple online sales channels to maximize revenue and brand presence. This is a high-impact role requiring strong technical expertise in eCommerce platforms, a data-driven approach to sales growth, and an entrepreneurial mindset to drive results. Key Responsibilities Marketplace Account Setup & Management Establish and manage seller accounts on Amazon, eBay, Alibaba, Shopify, and other eCommerce platforms. Ensure compliance with marketplace policies and maintain account health and seller ratings. Troubleshoot and resolve account issues, policy violations, and disputes. Product Listings & Optimization Create, upload, and optimize product listings with SEO-friendly titles, descriptions, and high-quality images. Conduct keyword research to improve product visibility and conversion rates. A/B test product listings, images, and pricing strategies to maximize sales performance. Sales Strategy & Performance Growth Develop and execute data-driven strategies to increase sales and improve profit margins. Monitor key marketplace metrics, including traffic, conversion rates, and competitor pricing. Implement dynamic pricing and promotions to maintain a competitive edge. Advertising & Marketing Campaigns Manage Amazon PPC, eBay Promoted Listings, and other paid advertising campaigns to boost product rankings. Leverage Amazon FBA, eBay Promotions, and Alibaba advertising tools to drive sales growth. Plan and execute seasonal promotions, bundle offers, and discounts. Inventory & Order Management Work closely with suppliers and logistics teams to ensure stock availability and prevent shortages. Oversee order fulfillment, including dropshipping, warehousing, and delivery timelines. Minimize stockouts and overstock through demand forecasting and inventory planning. Customer Service & Brand Reputation Maintain high seller ratings by ensuring excellent customer service and fast response times. Monitor and manage customer feedback, reviews, and ratings. Implement automated review collection strategies to improve brand credibility. Key Qualifications & Experience Proven experience in managing and scaling online marketplaces (Amazon, eBay, Alibaba, Shopify). Hands-on experience with Amazon Seller Central, eBay Seller Hub, and Alibaba storefronts. Strong knowledge of SEO, keyword optimization, and conversion rate optimization (CRO). Expertise in Amazon PPC, eBay Promoted Listings, and Alibaba advertising. Familiarity with dropshipping models, inventory management, and logistics coordination. Experience using eCommerce automation tools and analytics platforms such as Helium 10, Jungle Scout, Keepa, or DataHawk. Ability to analyze data and market trends to drive online sales growth. Desirable Skills & Knowledge Experience in cross-border trade, international shipping, and customs regulations. Familiarity with Shopify, WooCommerce, or Magento for managing direct-to-consumer sales. Knowledge of repricing software and multi-channel selling tools. Background in handling account suspensions and reinstatements on Amazon/eBay. Why Join Wigmore Trading? Fast-paced, entrepreneurial environment with exciting growth opportunities. Competitive salary + performance-based bonuses. Flexible working options (remote, hybrid, or in-office). Access to industry-leading eCommerce tools and professional development. The opportunity to lead and scale a global eCommerce business.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Karthik Harith - VP Operations Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real world logistics problems end to end. Relay's Mission Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Opportunity Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over plan, capacity goes to waste; when they under plan, cost surges and operational performance suffers. At a high level, the outcome you will drive is excellent day to day forecast guidance-ensuring teams across the network plan to the right number every day. This is one of the most powerful cost levers in the business. As Senior Operations Associate, you will own the day to day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role-high-context, high ownership, and central to how the network runs every day. Alongside the day to day execution, you will have the opportunity to keep critical projects moving forward across the squad. As a Senior Operations Associate, Network at Relay at Relay, you'll: Own the quality of day to day forecast guidance. Co build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number-neither over nor under planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available. Plan the business through scheduled operational moments. When demand is going to deviate from the norm-busy shopping periods, holidays, planned promotions-you will develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of truth. Lead the response to unplanned incidents. When something disrupts the network-adverse weather, supply side shocks, or unexpected client behaviour-you will step in to own the recovery and run the retro process to ensure follow ups are actioned. Work shoulder to shoulder with the data team. When forecasts look off or operations flag a problem, you will dig into the numbers, interrogate the models, and help the Data Scientists and Analysts pinpoint where the models are creating real world friction. You will not be building the models- but you will be a trusted partner in pressure testing them. Help keep the squad's programme of work on track-beginning with coordination and follow up, and growing into a role that guides what the squad prioritises as you build context and credibility. Who Will Thrive in this role? Resilience and high ownership. You enjoy being at the centre of how the network runs each day. The work spans daily execution and complex, ambiguous problem solving, and you take real pride in owning the outcome of both- including stepping in when other teams or processes need support. Project literacy. You have run projects or worked closely with Programme Managers in prior roles. You're comfortable absorbing the administrative scaffolding of a programme without requiring a senior PM to direct you. A bias for action. You would rather get something working today than design the perfect solution for next quarter. You know when to elevate and when to just fix it. Strong written communication. At Relay, a well structured doc or one pager is often how you get things done- it's how you align people, define problems, and create momentum without a meeting. 3-5 years of experience in operations, programme management, consulting, or a similar function-ideally somewhere fast moving where the playbook was being written in real time. Data literacy. Comfortable with SQL and able to query data independently to investigate operational issues. You can articulate the data and insight you need with sufficient clarity that an AI agent or analyst can act on it. You don't need to be building dashboards yourself - but you should be capable of pulling your own numbers when you need to. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min Hiring Manager Interview - 45 min Case Exercise - 90 min Final Interview w/ VP Operations - 30 min Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
05/06/2026
Full time
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), led by deep-tech investors Plural (whose portfolio spans fusion energy and space exploration), Relay is scaling faster than 99.98% of venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen Relay's Mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. THE TEAM 110 people, more than half in engineering, product and data 45+ advanced degrees across computer science, mathematics and operations research Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle An intellectually vibrant culture of first principles thinking, tight feedback loops and relentless experimentation Work Alongside Industry Leaders Karthik Harith - VP Operations Karthik is an operator and GM with a track record scaling multi-channel retail and operations across the UK, Germany, and France. Prior to Relay, he operated at VP/General Manager across multiple markets and brands (Getir, Gorillas, and Frichti). He holds a BS in Electrical Engineering (Brown) and an MBA in Finance (HEC Paris). At Relay, Karthik leads Operations, bringing rigorous execution and scaling experience to solve hard, real world logistics problems end to end. Relay's Mission Relay exists to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone. The Opportunity Relay's network runs on forecasts. Every day, models predict how many parcels will arrive, which ones to sort tonight, how many shifts to release, and how many bags each route needs. The Network squad owns those forecasts and the operational processes that turn them into action. When teams plan to the right number, the network runs efficiently. When they over plan, capacity goes to waste; when they under plan, cost surges and operational performance suffers. At a high level, the outcome you will drive is excellent day to day forecast guidance-ensuring teams across the network plan to the right number every day. This is one of the most powerful cost levers in the business. As Senior Operations Associate, you will own the day to day operational processes that drive this outcome. You will be the squad's operational backbone: the person who keeps the network on track, steps in when things break, and coordinates the right teams when the operation is under stress. This is fundamentally an operational role-high-context, high ownership, and central to how the network runs every day. Alongside the day to day execution, you will have the opportunity to keep critical projects moving forward across the squad. As a Senior Operations Associate, Network at Relay at Relay, you'll: Own the quality of day to day forecast guidance. Co build and operate the systems that decide how much volume flows through our network every day, ensuring teams plan to the right number-neither over nor under planning. Continually improve these systems, partner with other Operations teams to resolve issues, and maintain a clear specification for Data and Engineering to automate further as resources become available. Plan the business through scheduled operational moments. When demand is going to deviate from the norm-busy shopping periods, holidays, planned promotions-you will develop the operational plan and make sure all relevant teams are prepared, aligned, and acting on the same source of truth. Lead the response to unplanned incidents. When something disrupts the network-adverse weather, supply side shocks, or unexpected client behaviour-you will step in to own the recovery and run the retro process to ensure follow ups are actioned. Work shoulder to shoulder with the data team. When forecasts look off or operations flag a problem, you will dig into the numbers, interrogate the models, and help the Data Scientists and Analysts pinpoint where the models are creating real world friction. You will not be building the models- but you will be a trusted partner in pressure testing them. Help keep the squad's programme of work on track-beginning with coordination and follow up, and growing into a role that guides what the squad prioritises as you build context and credibility. Who Will Thrive in this role? Resilience and high ownership. You enjoy being at the centre of how the network runs each day. The work spans daily execution and complex, ambiguous problem solving, and you take real pride in owning the outcome of both- including stepping in when other teams or processes need support. Project literacy. You have run projects or worked closely with Programme Managers in prior roles. You're comfortable absorbing the administrative scaffolding of a programme without requiring a senior PM to direct you. A bias for action. You would rather get something working today than design the perfect solution for next quarter. You know when to elevate and when to just fix it. Strong written communication. At Relay, a well structured doc or one pager is often how you get things done- it's how you align people, define problems, and create momentum without a meeting. 3-5 years of experience in operations, programme management, consulting, or a similar function-ideally somewhere fast moving where the playbook was being written in real time. Data literacy. Comfortable with SQL and able to query data independently to investigate operational issues. You can articulate the data and insight you need with sufficient clarity that an AI agent or analyst can act on it. You don't need to be building dashboards yourself - but you should be capable of pulling your own numbers when you need to. The qualifications and experiences above act as a loose guide to what we're looking for. We'd still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. Fast and Focused Hiring Process Talent Acquisition Interview - 30 min Hiring Manager Interview - 45 min Case Exercise - 90 min Final Interview w/ VP Operations - 30 min Decision and offer within 48 hours, our process mirrors our pace of work, typically completed in a week. Who Thrives at Relay? Aim with Precision: You define problems clearly and measure your impact meticulously. Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. People Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. Grow the Whole Pie: You seek out win win solutions for merchants, couriers, and our customers, because when they thrive, so do we. If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let's connect. Relay is an equal opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Element Solutions Inc
Ashby-de-la-zouch, Leicestershire
Who are we looking for? We are seeking a proactive and detail oriented E Commerce Executive to support and accelerate sales growth across our own e commerce platforms and those of our customers. This role is integral to driving online performance, coordinating new product launches, maintaining and optimising e commerce content, and ensuring an excellent digital experience. A strong creative instinct with some copy writing skills for content creation is required, along with some e commerce/website management skills. As there is some analytical aspect to this role, you will be required to analyse and review data from campaigns (ROI) and ensure KPIs are being achieved. What will you be doing? Optimise content for SEO and platform search algorithms. Analyse KPIs such as traffic, conversion, search ranking, price compliance, and product availability. Monitor sales performance across customer e commerce platforms; identify trends, opportunities, and risks. Support the execution of digital sales strategies to maximise conversion, visibility, and online revenue. Keyword analysis, proposal, and implementation of campaigns via our website, e commerce platforms, and social media channels. Track performance (ROI) and monitor effectiveness of marketing campaigns. Help manage our online development strategy to drive sales growth. Initiate content improvement including photography, description editing, optimisation and catalogue search. Maintain up to date product catalogues and ensure consistency across all digital touchpoints. Co ordinate end to end set up of new products on e commerce platforms (internal and customer systems). Liaise with Product Managers, Supply Chain, and customer teams to ensure timely and accurate launches. Who are You? Educated to A Level or equivalent, or through proven experience of creating communications, such as blogs, articles and social media posts. Proven experience in websites, e commerce and social media management. Proficient in using e commerce platforms, such as Amazon and e Bay. Solid grasp of e commerce platforms and online retail ecosystems. Commercially aware. What competencies will you need? Excellent IT skills, particularly proficiency in Microsoft Excel. Analytic and numerate - experience in gap analysis to make recommendations. Sound knowledge of SEO. Excellent content writing and graphics skills. Ability to plan and activate marketing campaigns and report on ROI. Excellent communication and organisational skills. Ability to work independently and collaboratively cross functionally with marketing, operations, and customer service teams. Problem solving and attention to detail. Ability to work to deadlines and under pressure; prioritising workload and managing multiple tasks. Keen interest in the world of "online". We are Offering Challenge Yourself and Impact the Future - as part of our team you will receive a competitive base salary, a generous performance related bonus scheme, a company pension, life assurance, a health cash plan, training and development, 25 days holiday a year plus bank holidays, and free onsite parking. The Ashby site is situated close to main motorway links and amenities. Career Growth - we provide a challenging, but rewarding experience to our people. You will have an opportunity to learn, grow and contribute from your very first day, and access extensive learning and development tools to advance your career. Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
05/06/2026
Full time
Who are we looking for? We are seeking a proactive and detail oriented E Commerce Executive to support and accelerate sales growth across our own e commerce platforms and those of our customers. This role is integral to driving online performance, coordinating new product launches, maintaining and optimising e commerce content, and ensuring an excellent digital experience. A strong creative instinct with some copy writing skills for content creation is required, along with some e commerce/website management skills. As there is some analytical aspect to this role, you will be required to analyse and review data from campaigns (ROI) and ensure KPIs are being achieved. What will you be doing? Optimise content for SEO and platform search algorithms. Analyse KPIs such as traffic, conversion, search ranking, price compliance, and product availability. Monitor sales performance across customer e commerce platforms; identify trends, opportunities, and risks. Support the execution of digital sales strategies to maximise conversion, visibility, and online revenue. Keyword analysis, proposal, and implementation of campaigns via our website, e commerce platforms, and social media channels. Track performance (ROI) and monitor effectiveness of marketing campaigns. Help manage our online development strategy to drive sales growth. Initiate content improvement including photography, description editing, optimisation and catalogue search. Maintain up to date product catalogues and ensure consistency across all digital touchpoints. Co ordinate end to end set up of new products on e commerce platforms (internal and customer systems). Liaise with Product Managers, Supply Chain, and customer teams to ensure timely and accurate launches. Who are You? Educated to A Level or equivalent, or through proven experience of creating communications, such as blogs, articles and social media posts. Proven experience in websites, e commerce and social media management. Proficient in using e commerce platforms, such as Amazon and e Bay. Solid grasp of e commerce platforms and online retail ecosystems. Commercially aware. What competencies will you need? Excellent IT skills, particularly proficiency in Microsoft Excel. Analytic and numerate - experience in gap analysis to make recommendations. Sound knowledge of SEO. Excellent content writing and graphics skills. Ability to plan and activate marketing campaigns and report on ROI. Excellent communication and organisational skills. Ability to work independently and collaboratively cross functionally with marketing, operations, and customer service teams. Problem solving and attention to detail. Ability to work to deadlines and under pressure; prioritising workload and managing multiple tasks. Keen interest in the world of "online". We are Offering Challenge Yourself and Impact the Future - as part of our team you will receive a competitive base salary, a generous performance related bonus scheme, a company pension, life assurance, a health cash plan, training and development, 25 days holiday a year plus bank holidays, and free onsite parking. The Ashby site is situated close to main motorway links and amenities. Career Growth - we provide a challenging, but rewarding experience to our people. You will have an opportunity to learn, grow and contribute from your very first day, and access extensive learning and development tools to advance your career. Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.
Cyber Incident Manager page is loaded Cyber Incident Managerlocations: United Kingdom, Edinburgh, SC, Freertime type: Full timeposted on: Posted Yesterdayjob requisition id: R261049 About Analog Devices Analog Devices, Inc. (NASDAQ: ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible(TM). Learn more at and on and .# Cyber Incident Manager Location: UK (hybrid) Role Overview We're looking for a Cyber Incident Manager who brings calm, speed, and precision to high stakes security events. At Analog Devices, you'll play a central role in our end to end cyber incident response-protecting operations, safeguarding intellectual property, and upholding the trust our customers place in us. You will take command when it matters most. You'll act as Incident Commander across the full lifecycle using ADI's SANS based process and severity model, ensuring disciplined execution from detection to recovery. You'll lead cyber incidents, run the Incident Action Group (IAG), and drive rapid containment, recovery, and high quality post incident reviews. You'll own clear communication, maintain legal privilege, ensure record keeping, and work closely with legal, engineering, and cross functional partners. Ultimately, you'll raise our incident response maturity and strengthen resilience-fast and with lasting impact. Key Responsibilities Own incident communications: run executive updates and stakeholder calls per ADIs Comms & Escalation Matrix; produce concise executive summaries and impact assessments. Stand up and run the Incident Action Group (IAG); set strategy, assign workstreams, and steer decisions at pace. Operate within the incident case management platform to ensure real time logging, status, actions and decisions are captured and auditable. Orchestrate SOC, IR retainer, legal and engineering to deliver containment, focused monitoring, and durable remediation. Operate to NIST aligned IR practices and ADI governance; align evidence and timelines to other applicable obligations (e.g., sectoral regulators). When appropriate, maintain legal privilege throughout investigations using ADI's privilege guidance and approved channels. Partner with SOC and Threat Intel to apply MITRE ATT&CK mapping, enable proactive detection, and reduce dwell time. Drive post incident reviews (PIRs), root cause analysis and action plans; track MTTD/MTTR, severity distributions and regulatory timelines. Be a pivotal part of tabletops and simulations; evolve playbooks to reflect new tactics, cloud patterns and control gaps. Essential experience 5+ years leading cyber incidents and complex intrusions (SOC/IR/major incident command) in global enterprise environments. Mastery of incident lifecycle execution (SANS six steps), evidence handling, and cross functional coordination. Strong grasp of SIEM/EDR (e.g., Microsoft Sentinel, Defender, Splunk) and cloud incident patterns (Azure/AWS). Clear, executive level communication-translating technical impact into business risk and decisions. Nice to have certifications GCIH, GCFA/GCFR, GCTI, CISSP, CCSP, CISM; UK CREST credentials welcome but not essential Work with cutting-edge security tools and technologies in a dynamic, innovative environment. Play a meaningful role in shaping and strengthening the security posture of a global enterprise. Competitive salary, benefits, and continuous professional development opportunities. A collaborative culture that values integrity, innovation, and work-life balance. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: 1st Shift/Days
05/06/2026
Full time
Cyber Incident Manager page is loaded Cyber Incident Managerlocations: United Kingdom, Edinburgh, SC, Freertime type: Full timeposted on: Posted Yesterdayjob requisition id: R261049 About Analog Devices Analog Devices, Inc. (NASDAQ: ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible(TM). Learn more at and on and .# Cyber Incident Manager Location: UK (hybrid) Role Overview We're looking for a Cyber Incident Manager who brings calm, speed, and precision to high stakes security events. At Analog Devices, you'll play a central role in our end to end cyber incident response-protecting operations, safeguarding intellectual property, and upholding the trust our customers place in us. You will take command when it matters most. You'll act as Incident Commander across the full lifecycle using ADI's SANS based process and severity model, ensuring disciplined execution from detection to recovery. You'll lead cyber incidents, run the Incident Action Group (IAG), and drive rapid containment, recovery, and high quality post incident reviews. You'll own clear communication, maintain legal privilege, ensure record keeping, and work closely with legal, engineering, and cross functional partners. Ultimately, you'll raise our incident response maturity and strengthen resilience-fast and with lasting impact. Key Responsibilities Own incident communications: run executive updates and stakeholder calls per ADIs Comms & Escalation Matrix; produce concise executive summaries and impact assessments. Stand up and run the Incident Action Group (IAG); set strategy, assign workstreams, and steer decisions at pace. Operate within the incident case management platform to ensure real time logging, status, actions and decisions are captured and auditable. Orchestrate SOC, IR retainer, legal and engineering to deliver containment, focused monitoring, and durable remediation. Operate to NIST aligned IR practices and ADI governance; align evidence and timelines to other applicable obligations (e.g., sectoral regulators). When appropriate, maintain legal privilege throughout investigations using ADI's privilege guidance and approved channels. Partner with SOC and Threat Intel to apply MITRE ATT&CK mapping, enable proactive detection, and reduce dwell time. Drive post incident reviews (PIRs), root cause analysis and action plans; track MTTD/MTTR, severity distributions and regulatory timelines. Be a pivotal part of tabletops and simulations; evolve playbooks to reflect new tactics, cloud patterns and control gaps. Essential experience 5+ years leading cyber incidents and complex intrusions (SOC/IR/major incident command) in global enterprise environments. Mastery of incident lifecycle execution (SANS six steps), evidence handling, and cross functional coordination. Strong grasp of SIEM/EDR (e.g., Microsoft Sentinel, Defender, Splunk) and cloud incident patterns (Azure/AWS). Clear, executive level communication-translating technical impact into business risk and decisions. Nice to have certifications GCIH, GCFA/GCFR, GCTI, CISSP, CCSP, CISM; UK CREST credentials welcome but not essential Work with cutting-edge security tools and technologies in a dynamic, innovative environment. Play a meaningful role in shaping and strengthening the security posture of a global enterprise. Competitive salary, benefits, and continuous professional development opportunities. A collaborative culture that values integrity, innovation, and work-life balance. For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position - except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) - may have to go through an export licensing review process. Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group. Job Req Type: ExperiencedRequired Travel: Yes, 10% of the timeShift Type: 1st Shift/Days
Overview Free Soul exists for one reason: women's wellbeing. Not the sanitised, industry-standard version - the honest, everyday reality of what it means to feel well. As a woman. We were founded by a mother and son who lived it personally, and that origin shapes everything: the products we make, the community we've built, and the standard we hold ourselves to. We create expertly formulated supplements with clinically tested ingredients - protein, greens, collagen, electrolytes - designed around every woman's unique needs. Commercially, we're one of the UK's fastest-growing consumer brands. Runrating north of £50m+ in revenue & EBITDA positive, with a high-velocity Shopify store, a category leading Amazon channel, and a strong TikTok Shop presence alongside a new retail business with accounts such as Boots, Holland & Barrett, and Tesco. The brands we benchmark against are the ones setting the standard at the elite level of DTC - it is our commercial mission to be setting new standards in ecommerce trade. Working here is more than a job. It's a team that leads with ownership, shows up with purpose, and genuinely believes in what we're building. We take our work seriously. We don't take ourselves too seriously. The best ideas come when people feel trusted, challenged, and comfortable enough to take their shoes off. Our Shopify store is good. We want it to be elite. That's why this role exists. What you'll be doing This is not a website management role. This is a critical commercial role - and you'll be working closely with the CEO. You'll be joining at the exact inflection point: Meta ad spend scaling aggressively, a growing creative engine behind it, a brand that converts. The missing piece is a Head of Ecommerce who can turn traffic into revenue at a standard that matches the best DTC operations in the world. Your mandate is triple-digit Shopify revenue growth. You'll own the full UX journey, landing page strategy, ad congruence, conversion architecture, subscription account experience, and the commercial roadmap that ties it all together. You'll work closely with the CEO, present at trading reviews, and your instincts will shape real investment decisions. Responsibilities include: Conversion rate & LP testing Own CVR as your north star - obsess over continuous improvement, and across every meaningful traffic segment Build and lead a world-class CRO programme: hypothesis generation, A/B and multivariate testing infrastructure, prioritisation frameworks, and a team culture where experimentation is the default Develop a world class landing page experimentation system purpose-built for paid traffic - fast to iterate, and always connected to what's running in Meta and TikTok Set the commercial bar: every page, every upsell, every touchpoint must earn its place Own the connection between ad and landing experience - work closely with our performance team & brand team to message match, offer alignment, and friction removal from click to conversion UX & site architecture Audit and architect the end-to-end site journey with a DTC best-in-class lens - homepage, PDP, bundle pages, cart, checkout Obsess over mobile UX - that's where our customer lives and our standards need to reflect it Own site speed and Core Web Vitals as a commercial priority Lead the tech team relationship, own the development roadmap, and ensure delivery is tight, prioritised, and commercially motivated Use heatmaps, session recordings, and behavioural data to identify drop-off and act on it fast Subscription & LTV architecture Own the site experience around subscription acquisition and the friction points that impair recurring revenue Work with CRM to ensure the pause, cancel, and winback efforts on-site are converting, not leaking Think beyond the first order - the site should be actively building LTV, not just acquiring customers Bundle, merchandising & AOV Own the product display, cross-sell, and upsell logic across PDPs, cart, and checkout - AOV is as much a site focus as a pricing focus Build a bundle and merchandising strategy that increases basket value without compromising conversion Lead promotional and campaign infrastructure - Black Friday, product launches, seasonal moments - with a go-live playbook that means the site performs under pressure SEO & organic Set the SEO strategy and hold the agency accountable for meaningful organic traffic growth Ensure we're building long-term search equity alongside the paid performance engine Analytics & commercial intelligence Own the data layer - GA4, Shopify analytics, heatmaps, session recordings - and use it to build a sharp commercial picture for the CEO and SLT Be the person in trading reviews who can explain what's happening on site, why, and what we're doing about it - with clarity and conviction Team & agency leadership Work closely with the CEO and operate as a senior voice in the business - this is a leadership role where the ideal candidate isn't afraid of getting their hands dirty Line manage and develop the Ecommerce team, including a Senior UX Manager Hold external partners - CRO agency, tech team - to the highest standard: clear briefs, clear accountability, clear results. What we're looking for in you You've been here before. You've worked at a serious DTC brand operating at the elite level of ecommerce, and you know what best-in-class Shopify performance looks like. You've moved the numbers at scale - not just owned a roadmap. Proven track record of driving Shopify or DTC ecommerce growth at a high-growth consumer brand Deep CRO expertise - you can build the programme, run the tests, and translate results into commercial decisions Landing page and ad congruence experience - you understand the paid-to-site journey and know how to close the gap Experience owning subscription UX, bundle strategy, and AOV optimisation Shopify Plus fluency and strong command of GA4 and ecommerce analytics People leadership experience - you know how to build a team and hold a high bar The commercial instincts to present confidently to a CEO and SLT, and influence real investment decisions Strong enough to hold agencies and tech partners accountable - diplomatically but firmly You'll thrive here if you're You're energised, not intimidated, by a business that moves fast and expects a lot You've outgrown somewhere that's become more corporate and want real ownership of a channel that matters You hold yourself to a higher standard than the brief - the brief is the floor, not the ceiling You want to build something that gets talked about in the industry - not just a website, but a conversion engine others benchmark against You care about what the brand stands for - women's health is not a trend for us, it's the whole point What you'll get in return Flexible hours with core hours 10:00-16:00 Hybrid working: 3 days in the office, 2 days at home Work from anywhere for 2 weeks a year 25 days holiday + bank holidays + your birthday off! Enhanced Family Leave Free Soul product pantry in the office, plus your monthly essentials delivered to your door30% friends and family discount Pension plan Access to Vitality health insurance Team socials, lunch & learns and internal events
05/06/2026
Full time
Overview Free Soul exists for one reason: women's wellbeing. Not the sanitised, industry-standard version - the honest, everyday reality of what it means to feel well. As a woman. We were founded by a mother and son who lived it personally, and that origin shapes everything: the products we make, the community we've built, and the standard we hold ourselves to. We create expertly formulated supplements with clinically tested ingredients - protein, greens, collagen, electrolytes - designed around every woman's unique needs. Commercially, we're one of the UK's fastest-growing consumer brands. Runrating north of £50m+ in revenue & EBITDA positive, with a high-velocity Shopify store, a category leading Amazon channel, and a strong TikTok Shop presence alongside a new retail business with accounts such as Boots, Holland & Barrett, and Tesco. The brands we benchmark against are the ones setting the standard at the elite level of DTC - it is our commercial mission to be setting new standards in ecommerce trade. Working here is more than a job. It's a team that leads with ownership, shows up with purpose, and genuinely believes in what we're building. We take our work seriously. We don't take ourselves too seriously. The best ideas come when people feel trusted, challenged, and comfortable enough to take their shoes off. Our Shopify store is good. We want it to be elite. That's why this role exists. What you'll be doing This is not a website management role. This is a critical commercial role - and you'll be working closely with the CEO. You'll be joining at the exact inflection point: Meta ad spend scaling aggressively, a growing creative engine behind it, a brand that converts. The missing piece is a Head of Ecommerce who can turn traffic into revenue at a standard that matches the best DTC operations in the world. Your mandate is triple-digit Shopify revenue growth. You'll own the full UX journey, landing page strategy, ad congruence, conversion architecture, subscription account experience, and the commercial roadmap that ties it all together. You'll work closely with the CEO, present at trading reviews, and your instincts will shape real investment decisions. Responsibilities include: Conversion rate & LP testing Own CVR as your north star - obsess over continuous improvement, and across every meaningful traffic segment Build and lead a world-class CRO programme: hypothesis generation, A/B and multivariate testing infrastructure, prioritisation frameworks, and a team culture where experimentation is the default Develop a world class landing page experimentation system purpose-built for paid traffic - fast to iterate, and always connected to what's running in Meta and TikTok Set the commercial bar: every page, every upsell, every touchpoint must earn its place Own the connection between ad and landing experience - work closely with our performance team & brand team to message match, offer alignment, and friction removal from click to conversion UX & site architecture Audit and architect the end-to-end site journey with a DTC best-in-class lens - homepage, PDP, bundle pages, cart, checkout Obsess over mobile UX - that's where our customer lives and our standards need to reflect it Own site speed and Core Web Vitals as a commercial priority Lead the tech team relationship, own the development roadmap, and ensure delivery is tight, prioritised, and commercially motivated Use heatmaps, session recordings, and behavioural data to identify drop-off and act on it fast Subscription & LTV architecture Own the site experience around subscription acquisition and the friction points that impair recurring revenue Work with CRM to ensure the pause, cancel, and winback efforts on-site are converting, not leaking Think beyond the first order - the site should be actively building LTV, not just acquiring customers Bundle, merchandising & AOV Own the product display, cross-sell, and upsell logic across PDPs, cart, and checkout - AOV is as much a site focus as a pricing focus Build a bundle and merchandising strategy that increases basket value without compromising conversion Lead promotional and campaign infrastructure - Black Friday, product launches, seasonal moments - with a go-live playbook that means the site performs under pressure SEO & organic Set the SEO strategy and hold the agency accountable for meaningful organic traffic growth Ensure we're building long-term search equity alongside the paid performance engine Analytics & commercial intelligence Own the data layer - GA4, Shopify analytics, heatmaps, session recordings - and use it to build a sharp commercial picture for the CEO and SLT Be the person in trading reviews who can explain what's happening on site, why, and what we're doing about it - with clarity and conviction Team & agency leadership Work closely with the CEO and operate as a senior voice in the business - this is a leadership role where the ideal candidate isn't afraid of getting their hands dirty Line manage and develop the Ecommerce team, including a Senior UX Manager Hold external partners - CRO agency, tech team - to the highest standard: clear briefs, clear accountability, clear results. What we're looking for in you You've been here before. You've worked at a serious DTC brand operating at the elite level of ecommerce, and you know what best-in-class Shopify performance looks like. You've moved the numbers at scale - not just owned a roadmap. Proven track record of driving Shopify or DTC ecommerce growth at a high-growth consumer brand Deep CRO expertise - you can build the programme, run the tests, and translate results into commercial decisions Landing page and ad congruence experience - you understand the paid-to-site journey and know how to close the gap Experience owning subscription UX, bundle strategy, and AOV optimisation Shopify Plus fluency and strong command of GA4 and ecommerce analytics People leadership experience - you know how to build a team and hold a high bar The commercial instincts to present confidently to a CEO and SLT, and influence real investment decisions Strong enough to hold agencies and tech partners accountable - diplomatically but firmly You'll thrive here if you're You're energised, not intimidated, by a business that moves fast and expects a lot You've outgrown somewhere that's become more corporate and want real ownership of a channel that matters You hold yourself to a higher standard than the brief - the brief is the floor, not the ceiling You want to build something that gets talked about in the industry - not just a website, but a conversion engine others benchmark against You care about what the brand stands for - women's health is not a trend for us, it's the whole point What you'll get in return Flexible hours with core hours 10:00-16:00 Hybrid working: 3 days in the office, 2 days at home Work from anywhere for 2 weeks a year 25 days holiday + bank holidays + your birthday off! Enhanced Family Leave Free Soul product pantry in the office, plus your monthly essentials delivered to your door30% friends and family discount Pension plan Access to Vitality health insurance Team socials, lunch & learns and internal events
Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details
05/06/2026
Full time
Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details
We are seeking a high-performing Enterprise Account Executive to join our growing Sales team and drive net new business revenue across the UK or Ireland. This role is focused on identifying, engaging and closing new enterprise opportunities while building long-term executive-level relationships. You will be responsible for developing and managing a robust pipeline, driving new revenue expansion, and ensuring a seamless handover to onboarding and implementation teams. This is an opportunity for a commercially driven sales professional who thrives in a solution-selling environment and is motivated by ambitious growth targets. About The Aviation Group Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. About Valsoft Corp Established in Canada in 2015, Valsoft has grown to a global portfolio of 120+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that moulds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management. Investment Approach Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short-term goals. Culture Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. Key Responsibilities Net New Business Sales. Meeting or exceeding monthly sales quotas. Maintaining an acceptably high level of sales activity to build and maintain a robust sales funnel/pipeline that is at least 3x Sales quota. Self-generation of new prospect leads via cold calling, social networking, email and customer referrals marketing support provided Working with Marketing and pre-sales to build pipeline, targeting specific sectors and prospects with tailored messaging. Effectively qualifying outbound leads via discovery meetings. Conducting effective sales presentations and software Demo's with pre-Sales support. Maintaining a high level of opportunity follow-up to ensure all opportunities are updated. Accurately forecasting close dates for new opportunities & working closely with prospects through the Sales cycle to hit your objectives. Maintaining up-to-date knowledge of Centrino's offerings. Continually updating CRM (HubSpot) with notes and activities. 5+ years of Mid-Market or Enterprise Sales experience. 4+ years selling e-commerce or SaaS solutions. Strong relationship builder with lead generation/pipeline building skills. Experience using multiple technologies and tools including A.I. to enhance/enrich data, research ICP and work more efficiently. Good understanding of sales and marketing processes. Positive, pro-active, can-do attitude. Commercial awareness and understanding of business processes. Ability to travel, with occasional overnight stays. Knowledge of EDI, ERP, eCommerce, iPaaS, Data Integration, Supply Chain, Digital Transformation etc. Demonstrable history of success and over achievement of key metrics. Experience working with MEDDICC Sales methodology or similar. Professional verbal and written communication skills. Strong organisational skills with an attention to detail. This individual enjoys solution selling and thrives on change. Strong prospecting skills using multiple channels including email, phone, customer referral and social across multiple technologies. Experience with project management and facilitating technology deployments. Business acumen and ability to analyze data to address customer situations. BS/BA degree or equivalent in relevant Enterprise Account or Biz Dev experience. Drive and determination to succeed. Flexible PTO and 25 paid holidays per year Fully remote working Career progression opportunities
05/06/2026
Full time
We are seeking a high-performing Enterprise Account Executive to join our growing Sales team and drive net new business revenue across the UK or Ireland. This role is focused on identifying, engaging and closing new enterprise opportunities while building long-term executive-level relationships. You will be responsible for developing and managing a robust pipeline, driving new revenue expansion, and ensuring a seamless handover to onboarding and implementation teams. This is an opportunity for a commercially driven sales professional who thrives in a solution-selling environment and is motivated by ambitious growth targets. About The Aviation Group Our Aviation group delivers mission-critical software solutions that empower airlines, airports, and aviation service providers to operate efficiently and safely. From maintenance planning and flight operations to compliance and resource management, our products enable customers to optimize performance, reduce costs, and ensure regulatory compliance. As part of a global network of specialized software companies, our aviation teams operate with entrepreneurial agility while benefiting from shared expertise, innovation, and best practices across the wider Valsoft group. About Valsoft Corp Established in Canada in 2015, Valsoft has grown to a global portfolio of 120+ companies, acquiring and developing vertical market software companies, enabling each business to deliver the best mission-critical solutions for customers in their respective industries. A key tenet of Valsoft's philosophy is to invest in well-established businesses and foster an entrepreneurial environment that moulds companies into leaders in their respective industries. Valsoft looks to buy, hold, and create value through long-term partnerships with existing management. Investment Approach Unlike private equity and venture capital firms, we are Entrepreneurs who Buy, Enhance and Grow Software Businesses. That's right; we don't sell businesses. We form a strategic alliance with existing management teams. We recognize the dedication and perseverance required to create a firm and place a premium on customers' and workers' well-being over short-term goals. Culture Valsoft is more than just a place to work; we're a team. We mean it when we say people are our greatest assets, so investing in them is our number one priority. We create an environment where our employees feel first-day-on-the-job excitement, day after day, creating a culture of high performers and collaboration. We celebrate our milestones, and we're proud of them. We Dream Big, Stay Humble, and Stay Hungry. Key Responsibilities Net New Business Sales. Meeting or exceeding monthly sales quotas. Maintaining an acceptably high level of sales activity to build and maintain a robust sales funnel/pipeline that is at least 3x Sales quota. Self-generation of new prospect leads via cold calling, social networking, email and customer referrals marketing support provided Working with Marketing and pre-sales to build pipeline, targeting specific sectors and prospects with tailored messaging. Effectively qualifying outbound leads via discovery meetings. Conducting effective sales presentations and software Demo's with pre-Sales support. Maintaining a high level of opportunity follow-up to ensure all opportunities are updated. Accurately forecasting close dates for new opportunities & working closely with prospects through the Sales cycle to hit your objectives. Maintaining up-to-date knowledge of Centrino's offerings. Continually updating CRM (HubSpot) with notes and activities. 5+ years of Mid-Market or Enterprise Sales experience. 4+ years selling e-commerce or SaaS solutions. Strong relationship builder with lead generation/pipeline building skills. Experience using multiple technologies and tools including A.I. to enhance/enrich data, research ICP and work more efficiently. Good understanding of sales and marketing processes. Positive, pro-active, can-do attitude. Commercial awareness and understanding of business processes. Ability to travel, with occasional overnight stays. Knowledge of EDI, ERP, eCommerce, iPaaS, Data Integration, Supply Chain, Digital Transformation etc. Demonstrable history of success and over achievement of key metrics. Experience working with MEDDICC Sales methodology or similar. Professional verbal and written communication skills. Strong organisational skills with an attention to detail. This individual enjoys solution selling and thrives on change. Strong prospecting skills using multiple channels including email, phone, customer referral and social across multiple technologies. Experience with project management and facilitating technology deployments. Business acumen and ability to analyze data to address customer situations. BS/BA degree or equivalent in relevant Enterprise Account or Biz Dev experience. Drive and determination to succeed. Flexible PTO and 25 paid holidays per year Fully remote working Career progression opportunities
Delamode International Logistics
Marchwood, Hampshire
Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships We are looking for a proactive and customer-focused Business Development Manager to join our Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, we d love to hear from you. Please click apply and you will be taken to our careers page to complete your application.
04/06/2026
Full time
Business Development Manager Freight Forwarder Southampton £45,000.00 £50,000.00 Do you have experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships We are looking for a proactive and customer-focused Business Development Manager to join our Freight Forwarding and eCommerce Logistics team. This role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics solutions across air, sea, road freight, customs brokerage, and fulfilment services. Your key responsibilities will be to: Source and develop new business opportunities through proactive sales activity and collaboration with Operations teams. Research, identify and qualify prospective customers within target markets. Build and manage a structured sales pipeline using CRM systems. Arrange meetings and calls with prospective customers to understand their logistics requirements and provide tailored solutions. Develop tailored proposals and presentations that address customer needs, service requirements and commercial objectives. Support the preparation and presentation of competitive multimodal pricing solutions. Monitor Market trends, customer requirements and competitor activity to help identify new business opportunities. Build and maintain strong relationships with prospective and existing customers. Support customer retention and identify opportunities to grow existing accounts. Act as a key point of contact for customer enquiries and quotations across Air, Ocean, EU Road, Brokerage, Fulfilment and Warehousing services. Contribute to commercial growth strategies focused on profitability and customer service. Support marketing and networking activity including LinkedIn engagement and trade events. Prepare sales reports and pipeline updates for the Commercial Director. Build relationships with third-party suppliers and service providers to support competitive solutions. Support achievement of agreed sales targets and business objectives. The ideal candidate will have: Experience in freight forwarding, logistics, supply chain, or internal sales roles with the ability to identify and develop new business opportunities. Strong understanding of multimodal freight services including air, sea, and road freight. A proactive approach to prospecting, negotiation and consultative selling. The ability to interpret customer, market and competitor information to identify trends and opportunities. Experience managing sales pipelines, quotations, and CRM systems. Confident communication skills with the ability to build credibility and maintain effective relationships with customers and colleagues. Commercial awareness with a clear focus on customer service, revenue growth and profitability. Ability to work collaboratively across sales, operations and customer service teams. A well-organised and structured approach, with the ability to manage multiple priorities and follow opportunities through to completion. Experience within eCommerce, FBA fulfilment, customs, or warehousing environments would be beneficial. Benefits In addition to the salary advertised, this role offers the opportunity to increase overall earnings through a bonus scheme linked to agreed sales targets and business growth. 25 holiday days per year plus 8 statutory days, increasing to 26 days after two years service and 27 days after four years service. Membership of the Company Group Life Assurance Scheme which is currently three times annual salary. The Company operates a Group Personal Pension Plan which complies with current Workplace Pension legislation. Enrolment into the Health Shield Cash Plan after successful completion of probation period. Free on-site car parking. Length of service awards. Enhanced maternity / paternity pay with qualifying service. If you are interested in this exciting opportunity and believe you have the appropriate skills and experience, we d love to hear from you. Please click apply and you will be taken to our careers page to complete your application.
Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details
04/06/2026
Full time
Senior eCommerce Store ManagerSkip to main contentWe are passionate about music. To help us share that passion we'd like to use cookies and similar technologies to personalize your experiences on our sites and to advertise on other sites. For more information and additional choices click Cookie Choices below. Privacy Policy# United Kingdom/Ireland - Current Open PositionsSenior eCommerce Store Manager page is loaded Senior eCommerce Store ManagerApplylocations: Kings Cross, Londonposted on: Posted 7 Days Agojob requisition id: UMG-26334Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . eCommerce Store Manager Universal Music Group UK Location: 4 Pancras Square, London Working pattern: 4 days per week expected in the office About the opportunity Universal Music Group UK and Apple Corps are working together to build a dedicated team focused on shaping the next chapter of Beatles ecommerce, retail, product and customer experience.This is a rare opportunity to work at the intersection of music, culture, commerce, creativity and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This role will be employed by Universal Music Group UK and based at UMG's London office at 4 Pancras Square. The recruitment process will be managed by the Universal Music Group UK Talent Acquisition team in collaboration with Apple Corps. Role purpose The Senior eCommerce Store Manager will be responsible for managing the Beatles ecommerce stores, driving high-quality store experiences, supporting fast-paced music and merchandise campaigns, and contributing to wider site experience improvements.This role will play a key part in delivering exceptional ecommerce experiences for fans, from evergreen merchandise and brand collaboration drops through to album pre-orders and major Beatles campaign moments.The role will work closely with Apple Corps, UMG labels, creative leads, ecommerce trading, operations, CRM, fan experience and digital marketing teams to translate commercial plans, creative direction and performance insight into compelling online store experiences.This is a fast-paced, hands-on ecommerce role requiring strong Shopify experience, front-end merchandising capability, UX understanding, commercial awareness and a passion for delivering the best possible customer experience. Key responsibilities Ecommerce store management and campaign delivery Manage a portfolio of ecommerce stores, ensuring each store is engaging, accurate, commercially effective and aligned with brand expectations. Develop and oversee the launch of stores, new campaigns, product drops, album pre-orders and evergreen merchandise moments. Work cross functionally with creative, performance marketing, CRM, technology and Fan Experience and operations teams to deliver timely store builds and launches. Manage fast-paced, time-sensitive launches for the Beatles and culturally significant campaigns. Ensure all store activity reflects ecommerce best practice, fan expectations and the creative vision of the artist or brand. Maintain a strong focus on customer experience, conversion, store performance and operational readiness. Shopify, UX and front-end experience Design, build and deliver engaging front-end experiences using UMG's Shopify stack. Use Shopify CMS, themes, apps and feature sets to create compelling store experiences that represent the Beatles brand effectively. Translate creative briefs, campaign objectives and product stories into intuitive front-end design and merchandising experiences. Use video, imagery, content and product storytelling to improve engagement and customer experience. Continuously improve site journeys, navigation, product presentation and homepage optimisation. Identify customer friction points and recommend practical improvements to improve conversion and engagement. Trading, merchandising and commercial performance Work closely with Apple Corps and internal teams to formulate and execute direct-to-consumer ecommerce strategies. Use commercial, merchandising and music ecommerce experience to drive sales conversion and customer engagement. Manage product setup, category management, homepage features, promotions and campaign activations. Use sales data, site analytics and customer behaviour insights to keep stores fresh, relevant and commercially effective. Monitor performance across key ecommerce metrics, including traffic, conversion, revenue, average order value, product performance and cart abandonment. Analyse site analytics to understand drop-off, checkout friction and opportunities to improve customer acquisition and conversion. Report on sales trends, store performance, campaign results and customer insights. Stakeholder and label partnership Directly manage the relationship with key label and Apple Corps stakeholders, acting as the ecommerce lead across relevant store activity. Build strong working relationships with senior stakeholders across labels, Apple Corps, UMG ecommerce, creative, CRM, operations, finance and fan experience teams. Guide and coach stakeholders on ecommerce best practice, UX, conversion and customer experience. Manage escalations, identify campaign risks and share learnings to improve future launches. Oversee the ecommerce release schedule with relevant stakeholders, balancing timelines, resources and ecommerce standards. Act as a trusted ecommerce partner, providing clear recommendations grounded in commercial insight and fan experience. Operations, stock and customer experience Work with ecommerce operations and customer service teams to resolve supply chain, product availability, fulfilment and customer experience issues. Ensure products remain in stock where possible and that customer feedback is monitored and acted upon. Support a strong customer feedback loop, using insight to improve store experience, product presentation and operational performance. Partner with operations, finance and customer service teams to ensure campaigns are operationally achievable and commercially sound. Manage relationships with key ecommerce partners, including labels, brand owners, technology teams, operations and customer service. CRM, data and digital marketing collaboration Work closely with CRM and digital marketing leads to support data capture, audience segmentation and triggered journeys. Use Shopify tools, commerce flows and customer journeys to drive incremental sales and repeat engagement. Support data-led activity that improves targeting, conversion and customer lifetime value. Collaborate with CRM and performance marketing teams to ensure store activity is connected to wider campaign plans. Testing, optimisation and innovation Support test-and-learn activity across store experience, merchandising, content, UX and conversion. Use ecommerce analytics, customer behaviour and campaign performance data to recommend improvements. Collaborate with UMG Global Tech to test new ecommerce capabilities and innovations within the technology stack. Support onboarding of new ecommerce tools and functionality across stores. Maintain awareness of emerging ecommerce, Shopify, UX and digital retail best practice. Team contribution and ways of working Act as a voice of expertise within the store management team. Support and advise junior store managers and assistants on best practice across the UMG UK ecommerce technology stack. Project manage day-to-day store activity and future projects using or relevant project management tools. Maintain clear communication, documentation and governance across store activity, campaigns and stakeholder updates. Contribute to a collaborative, high-performing and solutions-focused ecommerce culture. Key skills and experience Ecommerce and Shopify expertise Strong experience managing a portfolio of ecommerce stores. Confident working with Shopify, including CMS, themes, apps, store setup and front-end merchandising. Strong understanding of ecommerce merchandising, product setup, category management and homepage optimisation. Experience building engaging online store experiences using content, imagery, video and product storytelling. Ability to translate creative briefs into intuitive, commercially effective front-end design. Strong understanding of UX principles and customer journey optimisation. Experience using ecommerce systems, stock management tools and order management systems. Music ecommerce and campaign experience Previous experience working within music ecommerce. Experience supporting album pre-order campaigns, merchandise launches, artist stores or fan-focused retail moments. Understanding of the pace . click apply for full job details
Web Merchandising and Trading ManagerApplylocations: Kings Cross, Londonposted on: Posted 11 Days Agojob requisition id: UMG-26332Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Apple Corps Ltd Location: Apple Corps Head Office, Ovington Square, London Working pattern: 4 to 5 days per week expected in the office About the opportunity Apple Corps Ltd. was founded in 1968 to oversee The Beatles' creative and business interests. It initially served as the new outlet for The Beatles' own recordings as well as the music of a wide-ranging roster of artists, all brought to the label personally by the band (individually and/or collectively). Apple Corps' mission celebrates artistry in an inclusive, creative environment. Since its inception, the company has encompassed music, publishing, merchandise, electronic and film enterprises.For almost six decades, Apple Corps Ltd. has helped to bring The Beatles music to billions of fans in pioneering, creative manners, decade after decade.Apple Corps and Universal Music Group UK are coming together to build a dedicated team focused on shaping the next chapter of Beatles product, ecommerce, retail and customer experience.This is a rare opportunity to work at the intersection of music, culture, creativity, commerce and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This team will create exceptional products, experiences and customer journeys for Beatles fans globally. From product design and packaging to retail, ecommerce, trading and fan engagement, every touchpoint must reflect the creativity, quality and cultural significance associated with The Beatles.These roles are employed by Apple Corps Ltd. The Universal Music Group UK Talent Acquisition team will manage the recruitment process in collaboration with Apple Corps and the wider UMG team. When you apply, you will be redirected to the Universal Music Group careers portal, where you will be required to submit your application through Workday. Role purpose The Web Merchandising and Trading Manager will be responsible for optimising the online shopping experience across Beatles ecommerce platforms.This role will curate how products appear online, manage the trading calendar, support product launches, improve customer journeys and use data to maximise conversion, engagement and revenue.This is a hands-on ecommerce trading role, suited to someone who understands online retail, customer behaviour, product storytelling and performance optimisation. Key responsibilities Online product merchandising Curate how products appear across the website, including: Category pages Collections Homepage features Product pages Campaign landing pages Ensure product presentation is compelling, accurate and visually consistent. Align product visibility with launch priorities, stock availability and customer demand. Trading calendar management Plan and execute an online trading calendar aligned with: Product launches Promotions Seasonal campaigns Release moments Marketing activity Coordinate trading activity across key moments. Ensure the online store reflects commercial priorities and fan engagement opportunities. Conversion rate optimisation Continuously test and improve: Product pages Navigation Search Recommendations Checkout journeys Identify friction points in the customer journey. Recommend practical improvements to increase conversion and improve customer experience. Product launch execution Coordinate and manage the online launch of new products. Ensure all launch information is accurate and complete, including: Product listings Imagery Copy Pricing Categorisation Tagging Stock availability Work with internal teams to ensure product launches are delivered accurately and on time. Promotions and campaign trading Manage online promotions, bundles, limited releases, discounts and campaign-led trading opportunities. Maximise revenue, engagement and sell-through. Ensure promotional mechanics are commercially sound, clearly communicated and operationally deliverable. Website performance analysis Monitor ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Product performance Customer behaviour Use performance data to guide trading decisions. Identify opportunities for growth and improvement. Stock and availability management Work closely with supply, production and inventory teams. Ensure the right products are promoted online based on availability, demand and commercial priorities. Support decisions around product visibility, replenishment, sell-through and lifecycle management. Customer journey optimisation Improve how customers move through the website, from homepage to checkout. Support smarter navigation, product recommendations, page structure and merchandising logic. Ensure the site is easy, inspiring and engaging for fans to discover, shop and connect with The Beatles. Cross-channel coordination Align website trading activity with: Marketing CRM Retail Social media Content Campaign planning Support a joined-up and consistent customer experience across channels. A/B testing and data insights Run experiments on: Page layouts Product placements Messaging Calls to action Customer journeys Share learnings and recommendations with stakeholders. Use test results to improve trading performance and customer experience. Key skills and experience Strong ecommerce trading and web merchandising capability. Understanding of how to optimise product visibility, customer journeys and conversion. Confidence working with ecommerce data, trading reports and performance dashboards. Ability to use insight to shape merchandising decisions and trading priorities. Strong organisational skills and ability to manage multiple launches, campaigns and trading priorities. Excellent attention to detail across product listings, imagery, pricing, copy, stock and promotional setup. Strong collaboration skills across marketing, CRM, ecommerce, retail, production, supply and creative teams. Understanding of brand presentation and customer experience within a culturally significant and globally recognised brand environment. Experience requirements Experience in ecommerce trading, web merchandising, digital retail, online trading or ecommerce operations. Experience managing product listings, category pages, homepage features, collections or campaign landing pages. Experience supporting product launches, promotions, bundles or limited releases online. Strong understanding of ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Experience using ecommerce platforms, content management systems, analytics tools or merchandising tools. Experience working with stock, availability and product performance data. Experience collaborating across marketing, CRM, retail, supply chain, content, creative or digital teams. Desirable experience Experience in music, entertainment, fashion, lifestyle, fan commerce, retail or consumer products. Experience working with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, WooCommerce or similar. Experience with A/B testing, CRO tools or customer journey optimisation. Experience supporting international ecommerce, multi-currency stores or global customer bases.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
04/06/2026
Full time
Web Merchandising and Trading ManagerApplylocations: Kings Cross, Londonposted on: Posted 11 Days Agojob requisition id: UMG-26332Music is Universal It's the passionate and dedicated team at Universal Music who help make us the world's leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email . Apple Corps Ltd Location: Apple Corps Head Office, Ovington Square, London Working pattern: 4 to 5 days per week expected in the office About the opportunity Apple Corps Ltd. was founded in 1968 to oversee The Beatles' creative and business interests. It initially served as the new outlet for The Beatles' own recordings as well as the music of a wide-ranging roster of artists, all brought to the label personally by the band (individually and/or collectively). Apple Corps' mission celebrates artistry in an inclusive, creative environment. Since its inception, the company has encompassed music, publishing, merchandise, electronic and film enterprises.For almost six decades, Apple Corps Ltd. has helped to bring The Beatles music to billions of fans in pioneering, creative manners, decade after decade.Apple Corps and Universal Music Group UK are coming together to build a dedicated team focused on shaping the next chapter of Beatles product, ecommerce, retail and customer experience.This is a rare opportunity to work at the intersection of music, culture, creativity, commerce and fan experience. The Beatles remain one of the most important and influential creative forces in the world, with a legacy that continues to inspire fans across generations.This team will create exceptional products, experiences and customer journeys for Beatles fans globally. From product design and packaging to retail, ecommerce, trading and fan engagement, every touchpoint must reflect the creativity, quality and cultural significance associated with The Beatles.These roles are employed by Apple Corps Ltd. The Universal Music Group UK Talent Acquisition team will manage the recruitment process in collaboration with Apple Corps and the wider UMG team. When you apply, you will be redirected to the Universal Music Group careers portal, where you will be required to submit your application through Workday. Role purpose The Web Merchandising and Trading Manager will be responsible for optimising the online shopping experience across Beatles ecommerce platforms.This role will curate how products appear online, manage the trading calendar, support product launches, improve customer journeys and use data to maximise conversion, engagement and revenue.This is a hands-on ecommerce trading role, suited to someone who understands online retail, customer behaviour, product storytelling and performance optimisation. Key responsibilities Online product merchandising Curate how products appear across the website, including: Category pages Collections Homepage features Product pages Campaign landing pages Ensure product presentation is compelling, accurate and visually consistent. Align product visibility with launch priorities, stock availability and customer demand. Trading calendar management Plan and execute an online trading calendar aligned with: Product launches Promotions Seasonal campaigns Release moments Marketing activity Coordinate trading activity across key moments. Ensure the online store reflects commercial priorities and fan engagement opportunities. Conversion rate optimisation Continuously test and improve: Product pages Navigation Search Recommendations Checkout journeys Identify friction points in the customer journey. Recommend practical improvements to increase conversion and improve customer experience. Product launch execution Coordinate and manage the online launch of new products. Ensure all launch information is accurate and complete, including: Product listings Imagery Copy Pricing Categorisation Tagging Stock availability Work with internal teams to ensure product launches are delivered accurately and on time. Promotions and campaign trading Manage online promotions, bundles, limited releases, discounts and campaign-led trading opportunities. Maximise revenue, engagement and sell-through. Ensure promotional mechanics are commercially sound, clearly communicated and operationally deliverable. Website performance analysis Monitor ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Product performance Customer behaviour Use performance data to guide trading decisions. Identify opportunities for growth and improvement. Stock and availability management Work closely with supply, production and inventory teams. Ensure the right products are promoted online based on availability, demand and commercial priorities. Support decisions around product visibility, replenishment, sell-through and lifecycle management. Customer journey optimisation Improve how customers move through the website, from homepage to checkout. Support smarter navigation, product recommendations, page structure and merchandising logic. Ensure the site is easy, inspiring and engaging for fans to discover, shop and connect with The Beatles. Cross-channel coordination Align website trading activity with: Marketing CRM Retail Social media Content Campaign planning Support a joined-up and consistent customer experience across channels. A/B testing and data insights Run experiments on: Page layouts Product placements Messaging Calls to action Customer journeys Share learnings and recommendations with stakeholders. Use test results to improve trading performance and customer experience. Key skills and experience Strong ecommerce trading and web merchandising capability. Understanding of how to optimise product visibility, customer journeys and conversion. Confidence working with ecommerce data, trading reports and performance dashboards. Ability to use insight to shape merchandising decisions and trading priorities. Strong organisational skills and ability to manage multiple launches, campaigns and trading priorities. Excellent attention to detail across product listings, imagery, pricing, copy, stock and promotional setup. Strong collaboration skills across marketing, CRM, ecommerce, retail, production, supply and creative teams. Understanding of brand presentation and customer experience within a culturally significant and globally recognised brand environment. Experience requirements Experience in ecommerce trading, web merchandising, digital retail, online trading or ecommerce operations. Experience managing product listings, category pages, homepage features, collections or campaign landing pages. Experience supporting product launches, promotions, bundles or limited releases online. Strong understanding of ecommerce KPIs, including: Traffic Conversion rate Average order value Revenue Sell-through Experience using ecommerce platforms, content management systems, analytics tools or merchandising tools. Experience working with stock, availability and product performance data. Experience collaborating across marketing, CRM, retail, supply chain, content, creative or digital teams. Desirable experience Experience in music, entertainment, fashion, lifestyle, fan commerce, retail or consumer products. Experience working with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, WooCommerce or similar. Experience with A/B testing, CRO tools or customer journey optimisation. Experience supporting international ecommerce, multi-currency stores or global customer bases.Just So You Know The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact. Client Details A global Ecommerce Subscriptions business Description Own retention and LTV strategy for the subscription customer journey Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences Identify churn signals and develop proactive product interventions before cancellation intent is locked in Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends Work with Design to shape UX flows, in-product messaging, and retention experiences Translate insights into product requirements, prioritisation decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives Experience working in a Subscriptions business is essential for this role Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation Experience with product analytics and experimentation platforms Strong product judgment, prioritisation skills, and ability to operate in ambiguity Ability to influence and lead cross-functional teams in fast-paced environments Commercial awareness including understanding of margin, COGS, and operational trade-offs Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development Job Offer £80k - c£85k 10% Bonus and Bens Fully remote role that can be based in the UK or Europe (This is a full time role, but will be paid as a contractor via limited company)
04/06/2026
Full time
We're looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain points, defining experimentation strategy, launching lifecycle initiatives, and driving measurable impact. Client Details A global Ecommerce Subscriptions business Description Own retention and LTV strategy for the subscription customer journey Lead a high-velocity experimentation program across onboarding, engagement, churn prevention, and win-back experiences Identify churn signals and develop proactive product interventions before cancellation intent is locked in Define KPIs, measurement frameworks, and success metrics for retention and lifecycle performance Partner closely with Analytics to interpret cohort behavior, funnel performance, and customer trends Work with Design to shape UX flows, in-product messaging, and retention experiences Translate insights into product requirements, prioritisation decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile Extensive experience in Product Management, including ownership of retention, growth, or lifecycle initiatives Experience working in a Subscriptions business is essential for this role Proven success improving LTV, retention, engagement, or churn metrics in subscription-based businesses Strong experimentation background with A/B testing, hypothesis development, statistical analysis, and data-driven decision making Deep analytical capability with experience in cohort analysis, behavioral insights, and customer data interpretation Experience with product analytics and experimentation platforms Strong product judgment, prioritisation skills, and ability to operate in ambiguity Ability to influence and lead cross-functional teams in fast-paced environments Commercial awareness including understanding of margin, COGS, and operational trade-offs Comfortable leveraging AI tools and LLMs to improve workflows, research, and product development Job Offer £80k - c£85k 10% Bonus and Bens Fully remote role that can be based in the UK or Europe (This is a full time role, but will be paid as a contractor via limited company)
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Senior Technical Programme Manager is a high-impact individual contributor within the CTO Office, responsible for coordinating and assuring delivery across all IT domains including Engineering, Systems, Data & Analytics, Service and Cyber. The role ensures that all technical initiatives are delivered in a structured, transparent and integrated manner, with clear visibility of risks, issues, dependencies and decisions. This role will be the single point of truth for IT deliverables to Global Project Delivery initiatives and critical IT changes. You'll be Owning end-to-end delivery of complex technology programmes across our ecommerce and operational landscape, including Microsoft Dynamics 365, Shopify, and custom platform components. Translating product and technology strategy into structured, sequenced delivery plans with clear milestones, dependencies, risks, and trade-offs. Driving alignment across product, engineering, operations, and commercial teams on scope, sequencing, priorities, and delivery approach. Leading vendor and implementation partner relationships, holding third parties accountable for scope, quality, timelines, and commercial commitments. Running effective programme governance, including status reporting, steering forums, RAID management, decision tracking, and executive communication through to C suite and board level. Engaging confidently in architecture and technical design discussions, understanding the delivery, scalability, and operational implications of technology decisions without needing to be hands on. Providing delivery leadership that earns credibility with engineering teams and technical partners, balancing pace, quality, risk, and operational readiness. Identifying and resolving cross team blockers and dependencies, escalating where needed and always bringing practical solutions. Ensuring business and operational readiness for key launches, cutovers, and platform changes across ecommerce, order management, fulfi lment, and customer facing journeys. Supporting readiness for peak trading periods and major launches, ensuring risks are actively managed across critical customer journeys and operational processes. Using data and delivery insight to improve predictability, transparency, and decision making across the programme. Establishing pragmatic delivery practices that create clarity, accountability, and momentum without over engineering processOperate as the primary IT representative within global project delivery frameworks. Improving delivery predictability through structured planning and sequencing. You'll have Extensive experience in Technical Programme Management, with a strong track record delivering complex, cross functional technology programmes customer facing environments. Proven experience leading platform migrations, systems integrations, or multi vendor programmes across both enterprise and customer facing technology. Experience leading business critical transformation programmes. Strong technical fluency: comfortable participating in architecture and solution discussions, assessing delivery risk, and asking the right questions of engineering teams. Experience working with Microsoft Dynamics 365 and Shopify, or comparable enterprise and ecommerce platforms. Strong understanding of ecommerce operations, including the connection between customer experience, trading, fulfilment, operations, and platform delivery. Experience managing cross functional dependencies across technology, operations, customer service, finance, and external partners. International or multi market DTC experience is strongly desirable, including localisation, cross border operations, or global platform rollouts. Confident communicator with experience translating technical complexity into a clear executive narrative for senior leadership, C suite, and board audiences. Comfortable operating in ambiguity, bringing structure to complex situations and driving clarity on priorities, ownership, risks, and trade offs. Highly structured and pragmatic in your approach to governance, you know when process adds value and when it slows teams down. Strong influencing skills, with experience leading through matrixed teams and external partners without direct authority. Familiarity with Agile and waterfall delivery methodologies, and the judgement to apply the right approach for the context.
04/06/2026
Full time
For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. The Senior Technical Programme Manager is a high-impact individual contributor within the CTO Office, responsible for coordinating and assuring delivery across all IT domains including Engineering, Systems, Data & Analytics, Service and Cyber. The role ensures that all technical initiatives are delivered in a structured, transparent and integrated manner, with clear visibility of risks, issues, dependencies and decisions. This role will be the single point of truth for IT deliverables to Global Project Delivery initiatives and critical IT changes. You'll be Owning end-to-end delivery of complex technology programmes across our ecommerce and operational landscape, including Microsoft Dynamics 365, Shopify, and custom platform components. Translating product and technology strategy into structured, sequenced delivery plans with clear milestones, dependencies, risks, and trade-offs. Driving alignment across product, engineering, operations, and commercial teams on scope, sequencing, priorities, and delivery approach. Leading vendor and implementation partner relationships, holding third parties accountable for scope, quality, timelines, and commercial commitments. Running effective programme governance, including status reporting, steering forums, RAID management, decision tracking, and executive communication through to C suite and board level. Engaging confidently in architecture and technical design discussions, understanding the delivery, scalability, and operational implications of technology decisions without needing to be hands on. Providing delivery leadership that earns credibility with engineering teams and technical partners, balancing pace, quality, risk, and operational readiness. Identifying and resolving cross team blockers and dependencies, escalating where needed and always bringing practical solutions. Ensuring business and operational readiness for key launches, cutovers, and platform changes across ecommerce, order management, fulfi lment, and customer facing journeys. Supporting readiness for peak trading periods and major launches, ensuring risks are actively managed across critical customer journeys and operational processes. Using data and delivery insight to improve predictability, transparency, and decision making across the programme. Establishing pragmatic delivery practices that create clarity, accountability, and momentum without over engineering processOperate as the primary IT representative within global project delivery frameworks. Improving delivery predictability through structured planning and sequencing. You'll have Extensive experience in Technical Programme Management, with a strong track record delivering complex, cross functional technology programmes customer facing environments. Proven experience leading platform migrations, systems integrations, or multi vendor programmes across both enterprise and customer facing technology. Experience leading business critical transformation programmes. Strong technical fluency: comfortable participating in architecture and solution discussions, assessing delivery risk, and asking the right questions of engineering teams. Experience working with Microsoft Dynamics 365 and Shopify, or comparable enterprise and ecommerce platforms. Strong understanding of ecommerce operations, including the connection between customer experience, trading, fulfilment, operations, and platform delivery. Experience managing cross functional dependencies across technology, operations, customer service, finance, and external partners. International or multi market DTC experience is strongly desirable, including localisation, cross border operations, or global platform rollouts. Confident communicator with experience translating technical complexity into a clear executive narrative for senior leadership, C suite, and board audiences. Comfortable operating in ambiguity, bringing structure to complex situations and driving clarity on priorities, ownership, risks, and trade offs. Highly structured and pragmatic in your approach to governance, you know when process adds value and when it slows teams down. Strong influencing skills, with experience leading through matrixed teams and external partners without direct authority. Familiarity with Agile and waterfall delivery methodologies, and the judgement to apply the right approach for the context.
At clearer.io, we're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We're not just a technology company-we're here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results. If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone. Your Impact: As an Associate Software Engineer I, you will have the opportunity to work on diverse projects, collaborating with experienced engineers to build and enhance our suite of applications. This is an excellent opportunity for a motivated individual with a passion for software development to grow their skills in a fast-paced and dynamic environment. You'll work as part of a cross functional Scrum team alongside experienced engineers, QAs, designers, and product managers. Collaboration is a big part of how we work. We value clear communication, clean and maintainable code, and learning from each other every sprint. You'll contribute to real, customer facing features and have exposure to global projects, while being supported as you grow in confidence and capability. Our technology stack includes PHP (Laravel) on the backend and modern frontend frameworks such as React, Vue.js, and AngularJS. You're not expected to be an expert in everything, but you should be comfortable working across both backend and frontend codebases and be enthusiastic about learning new technologies. At this level, you'll typically work on small to medium sized features, contribute to sprint planning, and take part in code reviews with guidance from more experienced engineers. We're looking for someone who takes pride in their work, is curious, and asks thoughtful questions. You'll receive mentoring and support, but we'll also encourage you to take ownership of your tasks, develop your problem solving skills, and gradually work more independently as your experience grows. This is a hybrid role based in our Leicester city centre office. The team usually works on site four days a week, with one flexible work from home day. We aim to create a healthy balance between focused individual work and collaborative team time. You'll report directly to the Engineering Manager and join a team that values quality, openness, and continuous learning. If you're excited to grow as an engineer, contribute to meaningful software, and build your career in a team that genuinely supports development, this role would be a great fit. What you'll do: Develop and maintain code for cloud-based SaaS applications using specified technologies (NextJS, React, Angular, or Vue for frontend; Node.js/Typescript, PHP, Python, or Go for backend). Write code and unit tests following company coding guidelines. Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. Debug and resolve software defects and issues. Collaborate with other engineers, designers, and product managers to deliver high-quality software. Learn and apply software engineering best practices under the guidance of senior team members. Document code and technical designs. What you'll need: Good understanding of programming principles, including data structures, object-oriented programming (OOP), and functional programming. Familiarity with at least one frontend framework (React, Angular, or Vue). Familiarity with at least one backend language (e.g. Node.js/Typescript, PHP, Python, or Go). Good understanding of both relational databases and SQL and NoSQL databases Good understanding of version control systems (e.g., Git).Exposure to Agile development methodologies. Basic understanding of cloud platforms. Familiarity with an AI coding assistant such as ChatGPT/Copilot/Cursor. Fluent English communication skills are required How you work: You're curious and like understanding how things work. You take pride in writing clean, maintainable code. You stick with problems - and know when to ask for help. You follow through on what you commit to. You communicate clearly and collaborate well. You care about the impact your work has on customers. And above all, you're a supportive, respectful teammate. Why clearer.io: We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together Purposeful progress: We don't settle. We take initiative and embrace bold thinking. Endless innovation: We refine, improve, and take meaningful action Always open: We build trust through transparency and global collaboration Clear Benefits (UK) Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays We're here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we'd love to hear from you
04/06/2026
Full time
At clearer.io, we're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We're not just a technology company-we're here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results. If you're ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone. Your Impact: As an Associate Software Engineer I, you will have the opportunity to work on diverse projects, collaborating with experienced engineers to build and enhance our suite of applications. This is an excellent opportunity for a motivated individual with a passion for software development to grow their skills in a fast-paced and dynamic environment. You'll work as part of a cross functional Scrum team alongside experienced engineers, QAs, designers, and product managers. Collaboration is a big part of how we work. We value clear communication, clean and maintainable code, and learning from each other every sprint. You'll contribute to real, customer facing features and have exposure to global projects, while being supported as you grow in confidence and capability. Our technology stack includes PHP (Laravel) on the backend and modern frontend frameworks such as React, Vue.js, and AngularJS. You're not expected to be an expert in everything, but you should be comfortable working across both backend and frontend codebases and be enthusiastic about learning new technologies. At this level, you'll typically work on small to medium sized features, contribute to sprint planning, and take part in code reviews with guidance from more experienced engineers. We're looking for someone who takes pride in their work, is curious, and asks thoughtful questions. You'll receive mentoring and support, but we'll also encourage you to take ownership of your tasks, develop your problem solving skills, and gradually work more independently as your experience grows. This is a hybrid role based in our Leicester city centre office. The team usually works on site four days a week, with one flexible work from home day. We aim to create a healthy balance between focused individual work and collaborative team time. You'll report directly to the Engineering Manager and join a team that values quality, openness, and continuous learning. If you're excited to grow as an engineer, contribute to meaningful software, and build your career in a team that genuinely supports development, this role would be a great fit. What you'll do: Develop and maintain code for cloud-based SaaS applications using specified technologies (NextJS, React, Angular, or Vue for frontend; Node.js/Typescript, PHP, Python, or Go for backend). Write code and unit tests following company coding guidelines. Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. Debug and resolve software defects and issues. Collaborate with other engineers, designers, and product managers to deliver high-quality software. Learn and apply software engineering best practices under the guidance of senior team members. Document code and technical designs. What you'll need: Good understanding of programming principles, including data structures, object-oriented programming (OOP), and functional programming. Familiarity with at least one frontend framework (React, Angular, or Vue). Familiarity with at least one backend language (e.g. Node.js/Typescript, PHP, Python, or Go). Good understanding of both relational databases and SQL and NoSQL databases Good understanding of version control systems (e.g., Git).Exposure to Agile development methodologies. Basic understanding of cloud platforms. Familiarity with an AI coding assistant such as ChatGPT/Copilot/Cursor. Fluent English communication skills are required How you work: You're curious and like understanding how things work. You take pride in writing clean, maintainable code. You stick with problems - and know when to ask for help. You follow through on what you commit to. You communicate clearly and collaborate well. You care about the impact your work has on customers. And above all, you're a supportive, respectful teammate. Why clearer.io: We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow together Purposeful progress: We don't settle. We take initiative and embrace bold thinking. Endless innovation: We refine, improve, and take meaningful action Always open: We build trust through transparency and global collaboration Clear Benefits (UK) Private medical insurance, 20 days paid holiday, your Birthday day off plus 8 public holidays We're here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we'd love to hear from you
Overview We are offering an E-Commerce Operations Internship for individuals who want to gain real-world experience in managing online business platforms. This internship provides exposure to digital sales, product management, and customer experience in an IT-driven e-commerce setting. Roles & Responsibilities Assist in managing product listings and updates on platforms. Support digital catalog management and pricing strategies. Help track inventory and stock availability. Collaborate with marketing to optimize product visibility. Monitor and analyze sales performance reports. Assist in preparing promotional campaigns and discounts. Support customer service teams with escalations. Help improve order processing and fulfillment workflows. Learn to use e-commerce platforms like Shopify, Magento, WooCommerce. Assist in maintaining website content accuracy. Conduct competitor and market analysis. Support data-driven insights for improving conversions. Assist in streamlining logistics and delivery processes. Contribute to user experience enhancements on platforms. Support cybersecurity and fraud monitoring in e-commerce. Shadow managers during vendor and partner meetings.
03/06/2026
Full time
Overview We are offering an E-Commerce Operations Internship for individuals who want to gain real-world experience in managing online business platforms. This internship provides exposure to digital sales, product management, and customer experience in an IT-driven e-commerce setting. Roles & Responsibilities Assist in managing product listings and updates on platforms. Support digital catalog management and pricing strategies. Help track inventory and stock availability. Collaborate with marketing to optimize product visibility. Monitor and analyze sales performance reports. Assist in preparing promotional campaigns and discounts. Support customer service teams with escalations. Help improve order processing and fulfillment workflows. Learn to use e-commerce platforms like Shopify, Magento, WooCommerce. Assist in maintaining website content accuracy. Conduct competitor and market analysis. Support data-driven insights for improving conversions. Assist in streamlining logistics and delivery processes. Contribute to user experience enhancements on platforms. Support cybersecurity and fraud monitoring in e-commerce. Shadow managers during vendor and partner meetings.
We're currently looking for a commercially minded and delivery-focused Business Analyst to join one of the UKs leading commerce businesses as they embark on a huge digital transformation programme focused on improving the end-to-end customer experience across multiple touchpoints. The role working closely with the Head of Programme Delivery, this is a varied role working across CRM transformation, customer data initiatives, AI and automation projects, and broader digital change programmes. You'll partner with stakeholders across product, technology, operations, marketing, and customer teams to identify opportunities, define requirements, and help deliver meaningful business improvements. What You'll Be Doing day-to-day: Work with business and technology stakeholders to understand challenges, identify opportunities, and define solutions Gather, analyse, and document business requirements, processes, and workflows Support digital transformation initiatives focused on customer experience and operational efficiency Contribute to CRM-related projects including customer journey mapping, segmentation, workflows, and integrations Help shape data and reporting initiatives to improve customer insight and decision-making Support AI and automation initiatives across customer operations and internal processes Facilitate workshops, stakeholder meetings, and discovery sessions Translate business needs into clear functional requirements and user stories Collaborate closely with Product Managers, Engineering, Data, and Delivery teams Support testing, UAT, change management, and rollout activities Help drive continuous improvement across systems, processes, and customer interactions Who We're Looking For Previous experience as a Business Analyst within digital, technology, or transformation environments Strong stakeholder management and communication skills Experience gathering and documenting requirements across multiple business functions Experience to CRM platforms and customer-focused digital projects Exposure to AI, automation, or process optimisation projects Understanding of customer journey mapping and service improvement Strong analytical and problem-solving capability Comfortable working across both strategic and hands-on delivery work Experience working in Agile environments Interviews are expected to take place after the bank holiday w/c 25th May with shortlisting taking place in the week before. Please share your CV, highlighting why you feel your experience is suitable for the role and the team will be in touch.
03/06/2026
Full time
We're currently looking for a commercially minded and delivery-focused Business Analyst to join one of the UKs leading commerce businesses as they embark on a huge digital transformation programme focused on improving the end-to-end customer experience across multiple touchpoints. The role working closely with the Head of Programme Delivery, this is a varied role working across CRM transformation, customer data initiatives, AI and automation projects, and broader digital change programmes. You'll partner with stakeholders across product, technology, operations, marketing, and customer teams to identify opportunities, define requirements, and help deliver meaningful business improvements. What You'll Be Doing day-to-day: Work with business and technology stakeholders to understand challenges, identify opportunities, and define solutions Gather, analyse, and document business requirements, processes, and workflows Support digital transformation initiatives focused on customer experience and operational efficiency Contribute to CRM-related projects including customer journey mapping, segmentation, workflows, and integrations Help shape data and reporting initiatives to improve customer insight and decision-making Support AI and automation initiatives across customer operations and internal processes Facilitate workshops, stakeholder meetings, and discovery sessions Translate business needs into clear functional requirements and user stories Collaborate closely with Product Managers, Engineering, Data, and Delivery teams Support testing, UAT, change management, and rollout activities Help drive continuous improvement across systems, processes, and customer interactions Who We're Looking For Previous experience as a Business Analyst within digital, technology, or transformation environments Strong stakeholder management and communication skills Experience gathering and documenting requirements across multiple business functions Experience to CRM platforms and customer-focused digital projects Exposure to AI, automation, or process optimisation projects Understanding of customer journey mapping and service improvement Strong analytical and problem-solving capability Comfortable working across both strategic and hands-on delivery work Experience working in Agile environments Interviews are expected to take place after the bank holiday w/c 25th May with shortlisting taking place in the week before. Please share your CV, highlighting why you feel your experience is suitable for the role and the team will be in touch.
