Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
31/03/2026
Full time
Leading UK B2C Logistics & Supply Chain organisation require a Business Intelligence Analyst to join their expanding Operations Forecasting & Planning team. You will have responsibility for sourcing, analysing and modelling the Data to create advanced forecasting capabilities across operational demand workloads and national customer support operations. Client Details Leading UK B2C Logistics & Supply Chain organisation Description Key Responsibilities: Forecast modelling on a weekly, daily and hourly level around customer demand planning, which drives the resourcing requirement to meet customer needs. Utilise multiple statistical forecasting methods and apply this to analyse and extract meaningful properties from large and complex data sets using SQL, to enable complex planning assumptions and improve forecast quality. Production of accurate and effective weekly demand forecasts (rolling 0 - 26 weeks) across lines of business ensuring awareness and management of Seasonality factors, Volume driver analysis and Special event forecasting Provide insight and intelligence to enable Operational leads and Resource Planning teams to make informed decisions on resourcing, and performance challenges and optimisation. Producing and maintaining forecast analysis and tracking, and operational performance reporting to identify performance risks, and opportunities. Support the Senior Planning and Forecasting Manager and Head of Planning & Trading with the production of the long term annual and quarterly forecasting and planning processes. Forecasting daily demand requirements, and feeds into the capacity / resourcing models, to achieve KPIs and SLAs as efficiently as possible Share best practice across colleagues in the Forecasting & Planning team, and ops stakeholders. Continuous review of performance, ensuring forecast performance is within acceptable toleration, variations are understood and articulated, and lessons learnt are incorporated into future forecasts. Profile Key Skills & Attributes: Advanced analytical skills using Excel, SQL and Power BI (DAX / Power Query) Forecasting and Planning experience in large scale operations - Field and/ or Contact Centres Experience in building, developing and maintenance Excel forecasting models Ability to use Excel at an advanced level, to design and manage complex forecasting models in a manner that ensure easy audit and transparency Awareness and ability to create, develop models and solutions to support problem solving activities and scenario modelling Strong modelling skills and ability to develop and build from concept through to strategic solution, Demand Planning models and processes Ability to create reports in Power BI, or have knowledge and experience of Tableau and other analytical and reporting solutions Job Offer Opportunity to join a leading UK organisation Opportunity to join a large and collaborative data team
First Military Recruitment Ltd
Watford, Hertfordshire
MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed.
31/03/2026
Full time
MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed.
ERP Tax Senior Consultant / Manager (D365 Finance & Operations / Workday) Senior-Lead level The Role We are supporting a client who is expanding their ERP and tax technology transformation capability and is seeking consultants with experience in Dynamics 365 Finance & Operations or Workday. This role sits at the intersection of ERP delivery, finance and tax, supporting tax and finance teams to ensure systems, processes and data effectively meet tax and compliance requirements. This is not a tax advisory role - strong tax awareness is required, but you will not be expected to be a tax specialist. You will work on ERP implementations, upgrades and transformation programmes, often within complex, multinational environments. Key Responsibilities Support D365 F&O or Workday implementations and transformation projects Work closely with tax and finance teams to understand requirements and translate them into system and process design Support indirect tax and compliance processes (e.g. VAT/GST, reporting, controls) Assist with global operating model, governance and process improvements Ensure accurate data flows and reporting to support tax compliance Collaborate with ERP, tax, finance and technology stakeholders across programmes Contribute to testing, deployment and post-go-live support Required Experience Experience working with D365 Finance & Operations or Workday in an implementation or transformation capacity Exposure to tax or finance requirements within ERP environments Understanding of indirect tax concepts (VAT/GST/SUT) at a practical, systems level Experience translating business or tax requirements into ERP solutions Background in consulting, systems implementation, or in-house transformation Comfortable working in multi-entity or multinational environments Nice to Have Experience with tax technology or compliance processes Exposure to large-scale ERP programmes Experience working alongside tax teams, shared service centres or managed services Familiarity with data, reporting or controls frameworks Who This Role Suits ERP consultants who want to broaden into tax-enabled transformation Finance systems professionals with tax exposure Consultants who enjoy working at the intersection of technology, process and regulation Candidates looking to move away from pure technical or pure tax roles Why Apply Work on large, high-impact transformation programmes Gain exposure to tax technology and global compliance Flexible working arrangements Clear progression for senior and lead-level consultants Opportunity to develop a specialist niche combining ERP and tax Please get in touch with Kamilla Ryan url removed if you are interested. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
28/03/2026
Full time
ERP Tax Senior Consultant / Manager (D365 Finance & Operations / Workday) Senior-Lead level The Role We are supporting a client who is expanding their ERP and tax technology transformation capability and is seeking consultants with experience in Dynamics 365 Finance & Operations or Workday. This role sits at the intersection of ERP delivery, finance and tax, supporting tax and finance teams to ensure systems, processes and data effectively meet tax and compliance requirements. This is not a tax advisory role - strong tax awareness is required, but you will not be expected to be a tax specialist. You will work on ERP implementations, upgrades and transformation programmes, often within complex, multinational environments. Key Responsibilities Support D365 F&O or Workday implementations and transformation projects Work closely with tax and finance teams to understand requirements and translate them into system and process design Support indirect tax and compliance processes (e.g. VAT/GST, reporting, controls) Assist with global operating model, governance and process improvements Ensure accurate data flows and reporting to support tax compliance Collaborate with ERP, tax, finance and technology stakeholders across programmes Contribute to testing, deployment and post-go-live support Required Experience Experience working with D365 Finance & Operations or Workday in an implementation or transformation capacity Exposure to tax or finance requirements within ERP environments Understanding of indirect tax concepts (VAT/GST/SUT) at a practical, systems level Experience translating business or tax requirements into ERP solutions Background in consulting, systems implementation, or in-house transformation Comfortable working in multi-entity or multinational environments Nice to Have Experience with tax technology or compliance processes Exposure to large-scale ERP programmes Experience working alongside tax teams, shared service centres or managed services Familiarity with data, reporting or controls frameworks Who This Role Suits ERP consultants who want to broaden into tax-enabled transformation Finance systems professionals with tax exposure Consultants who enjoy working at the intersection of technology, process and regulation Candidates looking to move away from pure technical or pure tax roles Why Apply Work on large, high-impact transformation programmes Gain exposure to tax technology and global compliance Flexible working arrangements Clear progression for senior and lead-level consultants Opportunity to develop a specialist niche combining ERP and tax Please get in touch with Kamilla Ryan url removed if you are interested. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Business Unit: COO, Technology Operations & Cyber Security Salary range: £40,800 - £51,000 per annum + Benefits Location: UK Remote Contract type : Permanent Our Team The Platform Engineering Team sits within Technology Operations & Cyber Security (TOCS) and is responsible for supporting, maintaining, and innovating the Bank's underpinning platforms and technologies. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. What you'll be doing Innovate, build & maintain the Virgin Money Linux server estate for Operational Platform. Engineer, validate, implement and quality assure technical solutions. Lead on initiatives to improve Platform performance and stability. Support projects implementing new infrastructure into the datacentres. Support root cause analysis and remediation of complex technical issues. Work closely with others to estimate work, manage domain scope, risks and issues. Collaborate with internal and external parties to provide excellent customer service. Ensure that change within the environment is managed and controlled effectively. We need you to have Strong engineering experience with Red Hat Enterprise Linux (RHEL) Strong Redhat Satellite experience (install, Configure, manage) Strong experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP Strong experience of VMware (upgrade, manage) Solid understanding of Networking, security and system performance Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Good understanding of cybersecurity principles & vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Engineering mindset: able to challenge the status quo and automate manual processes to deliver additional value. Exceptional communication & teamwork skills Flexibility. The role may require occasional evening or weekend work It's a bonus if you have but not essential Experience of Arctera Infoscale, VCS Experience of Solaris Experience of Server Hardware Management and maintenance Experience of Containerisation, Red Hat OpenShift, ARO or AKS Experience of Continuous Integration and Continuous Delivery tooling Experience of working within an ITIL framework Working in Multi-disciplinary Agile teams Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
06/10/2025
Full time
Business Unit: COO, Technology Operations & Cyber Security Salary range: £40,800 - £51,000 per annum + Benefits Location: UK Remote Contract type : Permanent Our Team The Platform Engineering Team sits within Technology Operations & Cyber Security (TOCS) and is responsible for supporting, maintaining, and innovating the Bank's underpinning platforms and technologies. The core aspect of your role will be to support the management of the Operational Platform, with a focus on the Linux Server Estate. This will involve collaboration with internal customers, partners and external customers to deliver excellent service and ensure our systems are efficient, performant, resilient where emerging technology threats & risks are managed and change to our systems are managed effectively. What you'll be doing Innovate, build & maintain the Virgin Money Linux server estate for Operational Platform. Engineer, validate, implement and quality assure technical solutions. Lead on initiatives to improve Platform performance and stability. Support projects implementing new infrastructure into the datacentres. Support root cause analysis and remediation of complex technical issues. Work closely with others to estimate work, manage domain scope, risks and issues. Collaborate with internal and external parties to provide excellent customer service. Ensure that change within the environment is managed and controlled effectively. We need you to have Strong engineering experience with Red Hat Enterprise Linux (RHEL) Strong Redhat Satellite experience (install, Configure, manage) Strong experience of server implementation, upgrades, maintenance, monitoring and automation (Infrastructure as Code) with Ansible, AAP Strong experience of VMware (upgrade, manage) Solid understanding of Networking, security and system performance Strong problem-solving skills with the ability to own, diagnose and resolve platforms issues. Good understanding of cybersecurity principles & vulnerability management Python, Bash, API's and data structures in JSON/YAML or other Engineering mindset: able to challenge the status quo and automate manual processes to deliver additional value. Exceptional communication & teamwork skills Flexibility. The role may require occasional evening or weekend work It's a bonus if you have but not essential Experience of Arctera Infoscale, VCS Experience of Solaris Experience of Server Hardware Management and maintenance Experience of Containerisation, Red Hat OpenShift, ARO or AKS Experience of Continuous Integration and Continuous Delivery tooling Experience of working within an ITIL framework Working in Multi-disciplinary Agile teams Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. Up to five extra paid well-being days per year . 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends
01/10/2025
Full time
Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle's customers, ensuring their evolving technical and service needs are met while aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with Operations Centre technical teams on escalations to ensure seamless and effective service delivery. Champion best practices across the service delivery function, driving service excellence and operational efficiency. Ensure all service delivery processes and procedures are consistently followed and continuously improved. Provide hands-on management support across Bechtle's broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop and maintain strong, trust-based relationships with customers by understanding their pain points, business objectives, and technical requirements. Serve as a key liaison between customers and internal technical escalation teams or thirdparty vendors, ensuring timely issue resolution and service continuity. Proactively identify and escalate risks, implementing mitigation strategies to minimize disruption and maintain a customer-centric approach. Data Analytics & Reporting (20%) Monitor, manage, and report on Service Level Agreements (SLAs), ensuring performance metrics are clearly communicated to clients. Create and maintain detailed service reports for customers, ensuring transparency and accountability Deliver proactive reporting on licensing, capacity, and availability planning to support strategic decision-making. Ensure all client documentation is accurate and up to date with our document management tool suite Strategic Collaboration and Business Growth (10%) Collaborate with Account Managers and Solutions teams to identify and pursue opportunities that expand Bechtle's service offerings and strengthen client relationships. Contribute to IT Strategy Reviews and the development of Technology Roadmaps, ensuring alignment with emerging industry trends and evolving customer needs. Mentor and support the Service Delivery Hub and fellow Service Delivery Managers on a technical level, fostering a culture of collaboration and professional development operational impact and maintaining service continuity. o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough root cause analysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. Demonstrate adaptability to evolving technologies and operational environments, maintaining a strong focus on innovation, continuous improvement, and operational excellence. Continuous Service Improvement (5%) Proactively identify and recommend opportunities to enhance service delivery processes and improve the overall client experience. Collaborate closely with the Head of Service Delivery and fellow Service Delivery Managers to design, share, and implement best practices for client support and operational excellence. Actively participate in training, workshops, and development programs to continuously build expertise in service delivery, customer relationship management, and industry trends
At Thames Water, we make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities and the environment can thrive.
As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.
Building on industry recognised innovation, we continue to push new boundaries in how data underpins and drives our business forward in both our day-to-day processes as well as strategic planning and decision making. As the Digital lead responsible for defining and delivering new data solutions to support our Asset Operations and Capital
Delivery functions, you will bring experience of having led enterprise-wide data transformation programmes, defining roadmaps of change and success with C-Suite stakeholders and, ideally, understand and appreciate how to operate in a heavily regulated industry. Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms will be essential, and experience with intelligent automation and robotic tools is desirable.
What you’ll be doing as a Programme Manager - Data Transformation
As a Programme Manager, your role encompasses several critical tasks. You are entrusted with both overseeing sub-portfolios of work and delivering significant technology and business change initiatives that propel Thames’ progress toward achieving business area goals and desired outcomes. Here are the key aspects of your responsibility:
Leadership and Coordination: You have direct line management responsibilities in managing project management teams across a programme/sub-portfolio. Also, you will lead both internal teams and third-party collaborators, employing a combination of line management and matrix management approaches.
Stakeholder Management: You will be a great stakeholder manager who can work collaboratively and influence a wide range of stakeholders up to and including the executive level.
Goal Achievement: Your primary objective is to ensure successful outcomes that align with business priorities. This involves meeting project/programme and sub-portfolio level goals within specified timelines, adhering to budget constraints, and maintaining alignment with the scope.
Effective Transition: As a project/programme within a sub-portfolio nears completion, you will ensure a smooth transition into service. This involves seamless integration of any project deliverables into the operational environment.
Financial and Commercial Acumen: Given the collaborative nature of your role, financial and commercial expertise is essential. You will work closely with our digital colleagues, supplier and finance teams to optimise project resources and costs. Costs must account for both delivery and running costs. Leading the development of business cases.
Domain Advantage: While not mandatory, experience in utilities or water-related projects would be advantageous. We are looking for programme managers with a wide range of experience who can bring this to their delivery at Thames Water.
Base Location: Clearwater Court, Reading - Hybrid.
Working Pattern: Full Time.
What you should bring to the role
Essential:
Significant experience in Digital / IT programme management delivery role, managing complex projects with multiple internal and external stakeholders/third parties.
Experience in financial management up to £10m per annum.
Experience in delivering data programmes. (Data warehouses, BI reporting, Data Insights, RPA/Intelligent Automation)
Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms
Line management experience.
Delivery of IT projects involving the management of third-party suppliers.
SAFe Practitioner, Scrum Master or equivalent.
PRINCE 2 Practitioner or equivalent.
Experience of working with different delivery methodologies i.e. Agile, Waterfall.
Desirable:
Experience with intelligent automation and robotic tools.
Development /management of SOWs/third-party suppliers and supplier management.
Management of platform replacements involving significant business change.
Ability to challenge the supplier's cost.
Exposure to Lean methodology.
What’s in it for you?
Competitive salary between £80,000 - £90,000 per annum, depending on experience.
Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
Car Allowance.
Annual Bonus.
Private Medical Health Care.
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
01/06/2025
At Thames Water, we make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing. We deliver life's essential service so our customers, communities and the environment can thrive.
As the UK’s largest water company, we are taking action for a new world of water - fixing the problems of today and building resilience for tomorrow. In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.
Building on industry recognised innovation, we continue to push new boundaries in how data underpins and drives our business forward in both our day-to-day processes as well as strategic planning and decision making. As the Digital lead responsible for defining and delivering new data solutions to support our Asset Operations and Capital
Delivery functions, you will bring experience of having led enterprise-wide data transformation programmes, defining roadmaps of change and success with C-Suite stakeholders and, ideally, understand and appreciate how to operate in a heavily regulated industry. Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms will be essential, and experience with intelligent automation and robotic tools is desirable.
What you’ll be doing as a Programme Manager - Data Transformation
As a Programme Manager, your role encompasses several critical tasks. You are entrusted with both overseeing sub-portfolios of work and delivering significant technology and business change initiatives that propel Thames’ progress toward achieving business area goals and desired outcomes. Here are the key aspects of your responsibility:
Leadership and Coordination: You have direct line management responsibilities in managing project management teams across a programme/sub-portfolio. Also, you will lead both internal teams and third-party collaborators, employing a combination of line management and matrix management approaches.
Stakeholder Management: You will be a great stakeholder manager who can work collaboratively and influence a wide range of stakeholders up to and including the executive level.
Goal Achievement: Your primary objective is to ensure successful outcomes that align with business priorities. This involves meeting project/programme and sub-portfolio level goals within specified timelines, adhering to budget constraints, and maintaining alignment with the scope.
Effective Transition: As a project/programme within a sub-portfolio nears completion, you will ensure a smooth transition into service. This involves seamless integration of any project deliverables into the operational environment.
Financial and Commercial Acumen: Given the collaborative nature of your role, financial and commercial expertise is essential. You will work closely with our digital colleagues, supplier and finance teams to optimise project resources and costs. Costs must account for both delivery and running costs. Leading the development of business cases.
Domain Advantage: While not mandatory, experience in utilities or water-related projects would be advantageous. We are looking for programme managers with a wide range of experience who can bring this to their delivery at Thames Water.
Base Location: Clearwater Court, Reading - Hybrid.
Working Pattern: Full Time.
What you should bring to the role
Essential:
Significant experience in Digital / IT programme management delivery role, managing complex projects with multiple internal and external stakeholders/third parties.
Experience in financial management up to £10m per annum.
Experience in delivering data programmes. (Data warehouses, BI reporting, Data Insights, RPA/Intelligent Automation)
Experience with Microsoft, SAP, Oracle or similar enterprise-level data platforms
Line management experience.
Delivery of IT projects involving the management of third-party suppliers.
SAFe Practitioner, Scrum Master or equivalent.
PRINCE 2 Practitioner or equivalent.
Experience of working with different delivery methodologies i.e. Agile, Waterfall.
Desirable:
Experience with intelligent automation and robotic tools.
Development /management of SOWs/third-party suppliers and supplier management.
Management of platform replacements involving significant business change.
Ability to challenge the supplier's cost.
Exposure to Lean methodology.
What’s in it for you?
Competitive salary between £80,000 - £90,000 per annum, depending on experience.
Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
Car Allowance.
Annual Bonus.
Private Medical Health Care.
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
Do you have strong Oracle Applications DBA experience and strive for a new and exciting challenge? We are looking for a strong Senior Database Administrator to provide Production and Development Support Services to a major Oracle E-Business Suite. The team comprises of 11 DBA's who are all ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to implementation. The estate primarily comprises the Oracle eBusiness Suite (Payroll, HR, Finance and CRM). A Strategic Management Information (SMI) solution using OBIEE with an Exadata hosted data warehouse. A Hub interface between the main database and satellite systems, some of which are also in-house while others have third party COTS packages as their front end. This is an exciting time for the team, with plans well underway to transform from current systems to the Cloud. This would give you the opportunity to deploy your skills to support the transition and grow with the team. You will also be supported with training on different areas to help you broaden your knowledge. The role is hybrid with 2 days a week in our Gosport Office. What you will be doing: Maintain the Oracle EBusiness system running in a closed secure network. Maintain the Strategic Management Information (SMI) system, running on a mixture of AIX and Linux, and assist in the upgrade to Oracle Analytics Server (OAS 5.9) Maintain and support the SMI Data Warehouse solution hosted on Exadata appliances. Install Oracle software patches to the relevant environments according to the patch's instructions, as advised by the Patching Manager. Supervise and tune the database environment, ensuring system integrity and performance. Respond to and resolve database problems to ensure system availability. Ensure that the operations team are able to make direct contact when on call. Ensure the Disaster Recovery system is always receiving shipped logs, and they are being applied in a timely fashion to meet the SLAs. Action allocated incident investigation and ensure that resolutions and actions are performed in the required timescales as prioritised and agreed by the DBA Team. Be available for scheduled out of hours maintenance tasks and on-call rotas as agreed with the DBA Team Leader. What you'll bring: Oracle E-Business maintenance skills Performance Tune On experience. Oracle technology installs and upgrades to databases and WebLogic on Unix and Windows Multi-node database installations RMAN Backup and Recovery experience Disaster Recovery with Standby and Fail-Over Ability to attend site out-of-hours, and at weekends if required, for on-call response. It would be great if you had: Experience with Oracle Cloud Infrastructure (OCI) Oracle Business Intelligence technical experience Oracle Enterprise Manager experience SQL & PL/SQL coding experience Unix shell scripting If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although the role is advertised as full time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time, Permanent Location: Gosport Security Clearance Level: DV Internal Recruiter: Theo Salary: £49,781 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about SSCL? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
24/09/2022
Full time
Do you have strong Oracle Applications DBA experience and strive for a new and exciting challenge? We are looking for a strong Senior Database Administrator to provide Production and Development Support Services to a major Oracle E-Business Suite. The team comprises of 11 DBA's who are all ensuring that issues and changes resulting from live incidents, maintenance or approved change requests are identified, resolved and tested prior to implementation. The estate primarily comprises the Oracle eBusiness Suite (Payroll, HR, Finance and CRM). A Strategic Management Information (SMI) solution using OBIEE with an Exadata hosted data warehouse. A Hub interface between the main database and satellite systems, some of which are also in-house while others have third party COTS packages as their front end. This is an exciting time for the team, with plans well underway to transform from current systems to the Cloud. This would give you the opportunity to deploy your skills to support the transition and grow with the team. You will also be supported with training on different areas to help you broaden your knowledge. The role is hybrid with 2 days a week in our Gosport Office. What you will be doing: Maintain the Oracle EBusiness system running in a closed secure network. Maintain the Strategic Management Information (SMI) system, running on a mixture of AIX and Linux, and assist in the upgrade to Oracle Analytics Server (OAS 5.9) Maintain and support the SMI Data Warehouse solution hosted on Exadata appliances. Install Oracle software patches to the relevant environments according to the patch's instructions, as advised by the Patching Manager. Supervise and tune the database environment, ensuring system integrity and performance. Respond to and resolve database problems to ensure system availability. Ensure that the operations team are able to make direct contact when on call. Ensure the Disaster Recovery system is always receiving shipped logs, and they are being applied in a timely fashion to meet the SLAs. Action allocated incident investigation and ensure that resolutions and actions are performed in the required timescales as prioritised and agreed by the DBA Team. Be available for scheduled out of hours maintenance tasks and on-call rotas as agreed with the DBA Team Leader. What you'll bring: Oracle E-Business maintenance skills Performance Tune On experience. Oracle technology installs and upgrades to databases and WebLogic on Unix and Windows Multi-node database installations RMAN Backup and Recovery experience Disaster Recovery with Standby and Fail-Over Ability to attend site out-of-hours, and at weekends if required, for on-call response. It would be great if you had: Experience with Oracle Cloud Infrastructure (OCI) Oracle Business Intelligence technical experience Oracle Enterprise Manager experience SQL & PL/SQL coding experience Unix shell scripting If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Although the role is advertised as full time, we support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Employment Type: Full-time, Permanent Location: Gosport Security Clearance Level: DV Internal Recruiter: Theo Salary: £49,781 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about SSCL? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include several government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
SAP S4HANA Supply Chain : OTC Consultant Location: Reading / Birmingham / Edinburgh / Manchester Career Level: Consultant to Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. How best to develop your skills and hone your talents within an innovative technology environment As a SAP Order to Cash Consultant, your will take part in and be responsible for: Requirements gathering, project planning and management, solution design, configuration and customization of SAP SD. Opportunities management / Bid management to convert new clients looking to implement SAP SD Technical analysis and documentation of SAP SD and it's integration with other modules as well as other SAP applications and 3rd party applications. Providing expert advice on OTC across the supply chain, change management and other advisory services in supply chain domain. Suggesting solutions to customers based on best practices in OTC and other supply chain areas. Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP experts and architects with strong consulting and functional skills, to lead workstreams through bid to delivery High level functional and technical expertise within OTC topics. 8+ years of experience with successful track record of implementing SAP Sales and Distribution In-depth knowledge of functionalities of Master data, contract and order processing, pricing, billing, condition techniques, tax and integration to logistics, MM and finance. Experience in S/4 HANA implementations Experience with a minimum of 6 SAP SD full lifecycle implementations is required Lead workshops with business and IT stakeholders to develop business requirements, produce relevant use cases, design and define specifications, prototype, testing, ability to suggest best practise solutions for integrated scalable solutions with deep understanding of the touchpoints with other SAP modules Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes Excellent communication (written and oral) and interpersonal skills Strong career progression to date Any integration experience with on-premise SAP and third-party software and on-demand systems will be important to highlight. Proven experience doing pre-sales and sales work related to OTC, and specifically SD Background and expertise in any of these key industries: Consumer Goods, Manufacturing, Retail, Communications, High Tech, Oil & Gas or Mining Implementation and delivery experience, which should include at least 6 full project lifecycles. Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations Birmingham,Edinburgh,Manchester,Reading
24/09/2022
Full time
SAP S4HANA Supply Chain : OTC Consultant Location: Reading / Birmingham / Edinburgh / Manchester Career Level: Consultant to Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. How best to develop your skills and hone your talents within an innovative technology environment As a SAP Order to Cash Consultant, your will take part in and be responsible for: Requirements gathering, project planning and management, solution design, configuration and customization of SAP SD. Opportunities management / Bid management to convert new clients looking to implement SAP SD Technical analysis and documentation of SAP SD and it's integration with other modules as well as other SAP applications and 3rd party applications. Providing expert advice on OTC across the supply chain, change management and other advisory services in supply chain domain. Suggesting solutions to customers based on best practices in OTC and other supply chain areas. Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP experts and architects with strong consulting and functional skills, to lead workstreams through bid to delivery High level functional and technical expertise within OTC topics. 8+ years of experience with successful track record of implementing SAP Sales and Distribution In-depth knowledge of functionalities of Master data, contract and order processing, pricing, billing, condition techniques, tax and integration to logistics, MM and finance. Experience in S/4 HANA implementations Experience with a minimum of 6 SAP SD full lifecycle implementations is required Lead workshops with business and IT stakeholders to develop business requirements, produce relevant use cases, design and define specifications, prototype, testing, ability to suggest best practise solutions for integrated scalable solutions with deep understanding of the touchpoints with other SAP modules Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes Excellent communication (written and oral) and interpersonal skills Strong career progression to date Any integration experience with on-premise SAP and third-party software and on-demand systems will be important to highlight. Proven experience doing pre-sales and sales work related to OTC, and specifically SD Background and expertise in any of these key industries: Consumer Goods, Manufacturing, Retail, Communications, High Tech, Oil & Gas or Mining Implementation and delivery experience, which should include at least 6 full project lifecycles. Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations Birmingham,Edinburgh,Manchester,Reading
SAP S4HANA Supply Chain : Manufacturing Consultant Location: Birmingham / Edinburgh / Manchester Career Level: Consultant to Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO . As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. How best to develop your skills and hone your talents within an innovative technology environment As a SAP Manufacturing Consultant , you r will take part in and be responsible for : Requirements gathering, project planning and management, solution design, configuration and customization of SAP Manufacturing components such as PP, PPDS MII , MES and/or DMC . Opportunities management / Bid management to convert new clients looking to migrate to embedded/decentralized SAP Manufacturing in their landscape. Technical analysis and documentation of SAP Manufacturing components and its integration with ERP, S/4HANA, Other SAP applications and 3 rd party applications. Providing expert advice on SAP production processes, p lanning, scheduling, MII, execution , Digital Manufacturing Cloud and other advisory services in supply chain domain. Suggest ing solutions to customer s based on best practices in manufacturing operations and execution, equipment efficiencies, non-conformity management, analytical plant data, Industry 4.0 , and other supply chain areas. Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP experts and architects with strong consulting and functional skills, to lead workstreams through bid to delivery High level functional and technical expertise within one or more of the following: PP, PP/DS , MII , MES and DMC Highly experienced in the areas of production execution, heuristics, planning procedures, order views, detailed scheduling planning board , and bidirectional integration of production, maintenance, quality , manufacturing operations and production efficiencies etc. Proven experience delivering end-to-end SAP Manufacturing on-prem and in cloud implementations including greenfield and brownfield projects. Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. S4/HANA experience in the areas of SAP QM, PM, MM, FI, GATP , DDMRP , MII, MES is highly desirable . Any integration experience with on-premise SAP and third-party software and on-demand systems will be important to highlight . Proven experience doing pre-sales and sales work related to SAP Supply Chain execution , and specifically Digital Manufacturing . Background and expertise in any of these key industries: Consumer Goods, Manufacturing, Retail, Communications, High Tech, Oil & Gas or Mining . Implementation and delivery experience, which should include at least two full project lifecycles . Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you : At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 or 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres . With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100 Locations Birmingham,Edinburgh,Manchester
24/09/2022
Full time
SAP S4HANA Supply Chain : Manufacturing Consultant Location: Birmingham / Edinburgh / Manchester Career Level: Consultant to Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO . As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. How best to develop your skills and hone your talents within an innovative technology environment As a SAP Manufacturing Consultant , you r will take part in and be responsible for : Requirements gathering, project planning and management, solution design, configuration and customization of SAP Manufacturing components such as PP, PPDS MII , MES and/or DMC . Opportunities management / Bid management to convert new clients looking to migrate to embedded/decentralized SAP Manufacturing in their landscape. Technical analysis and documentation of SAP Manufacturing components and its integration with ERP, S/4HANA, Other SAP applications and 3 rd party applications. Providing expert advice on SAP production processes, p lanning, scheduling, MII, execution , Digital Manufacturing Cloud and other advisory services in supply chain domain. Suggest ing solutions to customer s based on best practices in manufacturing operations and execution, equipment efficiencies, non-conformity management, analytical plant data, Industry 4.0 , and other supply chain areas. Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP experts and architects with strong consulting and functional skills, to lead workstreams through bid to delivery High level functional and technical expertise within one or more of the following: PP, PP/DS , MII , MES and DMC Highly experienced in the areas of production execution, heuristics, planning procedures, order views, detailed scheduling planning board , and bidirectional integration of production, maintenance, quality , manufacturing operations and production efficiencies etc. Proven experience delivering end-to-end SAP Manufacturing on-prem and in cloud implementations including greenfield and brownfield projects. Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. S4/HANA experience in the areas of SAP QM, PM, MM, FI, GATP , DDMRP , MII, MES is highly desirable . Any integration experience with on-premise SAP and third-party software and on-demand systems will be important to highlight . Proven experience doing pre-sales and sales work related to SAP Supply Chain execution , and specifically Digital Manufacturing . Background and expertise in any of these key industries: Consumer Goods, Manufacturing, Retail, Communications, High Tech, Oil & Gas or Mining . Implementation and delivery experience, which should include at least two full project lifecycles . Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you : At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 or 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres . With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100 Locations Birmingham,Edinburgh,Manchester
SAPS4HANA Procurement:MM-POand MM-IM Location:Birmingham / Edinburgh /Manchester Career Level:ConsultanttoManager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each businesschallenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex, and challenging SAP engagements. You could work within: • Business Transformation • Pre-sales/ Bid management • Process Optimisation • Application Rationalisation • Application Management In our team you will learn: • How to provide solutions to real world problems across a variety of industries, whilst referencing pastdeliveriesofend-to-endSAP implementations. • Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. AsaSAPmaterials management-purchasing (MM-PO) and inventory management (MM-IM)resource, you willbe responsible for: • Requirements gathering, project planning and management, solution design, configuration and customization of SAPS4HANAMM-PO and MM-IM. • Opportunities management / Bid managementtofor S4HANA transformation • Technical analysis and documentation ofSAPMM-PO, MM-IMapplication, and it's integration withother SAP applicationslike WM, SAP TM, SAP SD, SAP FIand 3rdparty applications. • Suggestingsolutions to customersbased on best practicesin Procurement areas. • Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: • Experienced SAP architects with strong consulting and functional skills, to lead workstreams through bid to delivery • Highly experienced in the areas ofS4HANA MM-PO & MM-IMincluding Purchase Requisition and Purchase Orders,set up of stock transport orders, Purchase Pricing, PO Release and approvals, Inventory movements and integration to SAP SD (Sales and distribution) SAP Finance, SAP WM (Warehouse Management) etc. • Inbound and Outbound IDOCs and Interfaces • Purchasing Output Management and Forms. • Understanding in Master data related to procurement like materials, Info records, Business Partners etc. • Good understanding of SAPFiori appsand ability to articulate differences with SAP ECC • Experienced with 3rd party interfaces and integration. • Implementation and delivery experience, which should include at least two full project lifecycles including one on S4HANA. • Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. • Experienceinintegration withSAP ARIBA is desirable. • Knowledge of Central Purchasing and/or Ariba Supply Chain Collaboration is desirable. Set yourself apart: • Demonstrated leadership skills • Proven ability to work creatively and analytically in a problem-solving environment • Onshore, client-facing experience across a variety of industries • Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as therewillbe requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are knownfor. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operationscentres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS Locations Birmingham,Manchester
24/09/2022
Full time
SAPS4HANA Procurement:MM-POand MM-IM Location:Birmingham / Edinburgh /Manchester Career Level:ConsultanttoManager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each businesschallenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." -Julie Sweet, Accenture CEO. As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex, and challenging SAP engagements. You could work within: • Business Transformation • Pre-sales/ Bid management • Process Optimisation • Application Rationalisation • Application Management In our team you will learn: • How to provide solutions to real world problems across a variety of industries, whilst referencing pastdeliveriesofend-to-endSAP implementations. • Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. AsaSAPmaterials management-purchasing (MM-PO) and inventory management (MM-IM)resource, you willbe responsible for: • Requirements gathering, project planning and management, solution design, configuration and customization of SAPS4HANAMM-PO and MM-IM. • Opportunities management / Bid managementtofor S4HANA transformation • Technical analysis and documentation ofSAPMM-PO, MM-IMapplication, and it's integration withother SAP applicationslike WM, SAP TM, SAP SD, SAP FIand 3rdparty applications. • Suggestingsolutions to customersbased on best practicesin Procurement areas. • Working with global teams in a good mix of onshore/offshore model, which ability to teach, onboard and take the team along to create a successful unit of people, highly required for success of a project. Show more Show less Qualifications We are looking for experience in the following skills: • Experienced SAP architects with strong consulting and functional skills, to lead workstreams through bid to delivery • Highly experienced in the areas ofS4HANA MM-PO & MM-IMincluding Purchase Requisition and Purchase Orders,set up of stock transport orders, Purchase Pricing, PO Release and approvals, Inventory movements and integration to SAP SD (Sales and distribution) SAP Finance, SAP WM (Warehouse Management) etc. • Inbound and Outbound IDOCs and Interfaces • Purchasing Output Management and Forms. • Understanding in Master data related to procurement like materials, Info records, Business Partners etc. • Good understanding of SAPFiori appsand ability to articulate differences with SAP ECC • Experienced with 3rd party interfaces and integration. • Implementation and delivery experience, which should include at least two full project lifecycles including one on S4HANA. • Proven experience in project cut-over, successful go-live and client handling during PGLS and alignment with AMS teams will be valued. • Experienceinintegration withSAP ARIBA is desirable. • Knowledge of Central Purchasing and/or Ariba Supply Chain Collaboration is desirable. Set yourself apart: • Demonstrated leadership skills • Proven ability to work creatively and analytically in a problem-solving environment • Onshore, client-facing experience across a variety of industries • Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will alsohave an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as therewillbe requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are knownfor. About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities acrossallthese services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operationscentres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. SRG100 RROOTS Locations Birmingham,Manchester
SAP PP / QM / PM Delivery Consultant Location: London, Reading, Birmingham, Manchester, or Edinburgh Competitive Salary & Package (Dependent on Experience) Career Level: Recruiting at the following levels: Consultant to Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Edenhouse, part of Accenture is an award-winning SAP Platinum Partner, working with the latest SAP technologies and certified to deliver S/4HANA Solutions and cloud innovations. We make sure that everything we produce is of a consistently high quality so that our customers are delighted, and our employees can be proud of where they work. For every service we deliver, we want the name Edenhouse to be a guarantee of excellence, and we want you to be part of that. We recognise that our people are the driving force behind our success, so we invest heavily to ensure they reach their full potential, offering access to the latest technologies as well as certified training and ongoing professional development. At Edenhouse you will always have an opportunity to improve your skills and enhance your career. Providing an unparalleled company culture, we will help you to be the best that you can be. From access to the latest technology, training and accreditation to keep you at the top of your game, through to flexible working to fit your lifestyle and health and well-being initiatives to keep you feeling great, you'll be your best you at Edenhouse. As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. As a SAP PP/QM/PM Consultant, you will be responsible for: Requirements gathering, project planning and management, solution design, configuration and customization of SAP products Opportunities management / Bid management Technical analysis and documentation of integrated systems Providing expert advice on SAP functionality, change management and other advisory services Suggesting solutions to customer based on best practices Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP consultants with strong consulting and functional skills, to lead workstreams from bid through to delivery. Comprehensive project delivery experience ideally including 3 full life-cycle SAP project implementations. High level technical expertise within PP / QM / PM Proven experience delivering end-to-end SAP implementations in the Logistics space Strong functional configuration and implementation experience of: Production Planning - Discrete, Process, Repetitive Manufacturing, MTS, MTO, MRP Live, Long-Term Planning, S&OP and Demand Management Quality management - Inspection Planning, Results processing, Quality Control,Return to Vendorprocess,Certificate management, Notifications, Test Equipment management, Reporting, LIMS interfaces, etc. Plant Maintenance - Technical Objects, Notifications, Order Processing, Notifications, Preventative Maintenance planning and Work Scheduling. Good knowledge of Fiori Apps and their use and set-up Knowledge of EDI and IDoc functionality S4/HANA On-premise or Cloud Solutions experience is desirable. Additional experience in the following areas would be highly advantageous: Project Systems - Project Planning, Simulation, WBS, Networks, Costing and Budgeting, Posting and Allocation of Costs, Confirmations IBP APO Data Migration Tools (CATT, LSMW, DMI) Digital Supply Chain The ability to be security cleared would be highly advantageous for this role. Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications - 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations Birmingham,Edinburgh,London,Manchester,Reading
24/09/2022
Full time
SAP PP / QM / PM Delivery Consultant Location: London, Reading, Birmingham, Manchester, or Edinburgh Competitive Salary & Package (Dependent on Experience) Career Level: Recruiting at the following levels: Consultant to Associate Manager Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Edenhouse, part of Accenture is an award-winning SAP Platinum Partner, working with the latest SAP technologies and certified to deliver S/4HANA Solutions and cloud innovations. We make sure that everything we produce is of a consistently high quality so that our customers are delighted, and our employees can be proud of where they work. For every service we deliver, we want the name Edenhouse to be a guarantee of excellence, and we want you to be part of that. We recognise that our people are the driving force behind our success, so we invest heavily to ensure they reach their full potential, offering access to the latest technologies as well as certified training and ongoing professional development. At Edenhouse you will always have an opportunity to improve your skills and enhance your career. Providing an unparalleled company culture, we will help you to be the best that you can be. From access to the latest technology, training and accreditation to keep you at the top of your game, through to flexible working to fit your lifestyle and health and well-being initiatives to keep you feeling great, you'll be your best you at Edenhouse. As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. Our SAP capability operates across all Accenture industries and contributes to the success of our clients by taking on responsibility for large, complex and challenging SAP engagements. You could work within: Business Transformation Pre-sales/ Bid management Process Optimisation Application Rationalisation Application Management In our team you will learn: How to provide solutions to real world problems across a variety of industries, whilst referencing past deliveries of end-to-end SAP implementations. Insight into Accenture's integrative operating model by working alongside other parts of our company (Strategy & Consulting, Operations, Interactive) to achieve the best outcome for our clients. As a SAP PP/QM/PM Consultant, you will be responsible for: Requirements gathering, project planning and management, solution design, configuration and customization of SAP products Opportunities management / Bid management Technical analysis and documentation of integrated systems Providing expert advice on SAP functionality, change management and other advisory services Suggesting solutions to customer based on best practices Show more Show less Qualifications We are looking for experience in the following skills: Experienced SAP consultants with strong consulting and functional skills, to lead workstreams from bid through to delivery. Comprehensive project delivery experience ideally including 3 full life-cycle SAP project implementations. High level technical expertise within PP / QM / PM Proven experience delivering end-to-end SAP implementations in the Logistics space Strong functional configuration and implementation experience of: Production Planning - Discrete, Process, Repetitive Manufacturing, MTS, MTO, MRP Live, Long-Term Planning, S&OP and Demand Management Quality management - Inspection Planning, Results processing, Quality Control,Return to Vendorprocess,Certificate management, Notifications, Test Equipment management, Reporting, LIMS interfaces, etc. Plant Maintenance - Technical Objects, Notifications, Order Processing, Notifications, Preventative Maintenance planning and Work Scheduling. Good knowledge of Fiori Apps and their use and set-up Knowledge of EDI and IDoc functionality S4/HANA On-premise or Cloud Solutions experience is desirable. Additional experience in the following areas would be highly advantageous: Project Systems - Project Planning, Simulation, WBS, Networks, Costing and Budgeting, Posting and Allocation of Costs, Confirmations IBP APO Data Migration Tools (CATT, LSMW, DMI) Digital Supply Chain The ability to be security cleared would be highly advantageous for this role. Set yourself apart: Demonstrated leadership skills Proven ability to work creatively and analytically in a problem-solving environment Onshore, client-facing experience across a variety of industries Hands-on delivery in major IT Transformation Programmes What's in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications - 31/08/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. Locations Birmingham,Edinburgh,London,Manchester,Reading
The job on offer We're looking for an experienced SAP SCM Solution Architect to oversee complete SAP S4 and Cloud Platform solutions. The role requires you to act as the primary contact for the technology solution with the client's senior leaders and stakeholders. Working with a team of senior Engagement Managers, technical architects, and sales/delivery professionals, you will represent Capgemini with Analysts, Clients and with other partners. It will suite someone with an in-depth expertise in Supply Chain Management, specifically CPG industry sector, along with IBP, SAC and Ariba. You'll bring a strong awareness of business requirements met by functional solutions, which include SAP as well as third-party products. Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Your role Key Responsibilities: Leading key design decisions, based on your SCM CPG functional expertise in at least one of the following: Supply Chain / Finance / Order to Cash Manage a team of functional leads on a large CPG programme to create a compelling end to end solution to meet the client's needs Understand and support the Business Change team in change impact assessment and future operating model to support the new client solution Knowledge of Agile methodology and using tools such as Jira and Focussed Build Confident stakeholder management. Supporting SAP Supply Chain and IBP sales growth targets, whilst developing and expanding our go to market strategies and approaches. Be responsible for addressing a portfolio of target clients, working with relevant industry sector leads and account executives to proactively grow Capgemini's opportunity pipeline Being a leading contributor to our global network of SAP Centres of Excellence, liaising with counterparts across Europe and North America to coordinate go to market development. Analyse, shape and lead pursuit responses for SAP Supply Chain and / IBP opportunities. This will include analyzing requirements, solutioning, estimating and developing winning proposals. Delivering compelling and confident presentations across client pursuits and external/ internal SAP SAP Supply Chain and IBP eminence development. Developing trusted relationships across client stakeholder groups, key partners such as SAP and key internal groups such as industry sector leads Your profile Commitment, flexibility, thought leadership and a drive and interest to expand your knowledge in new technologies and industry focus, through training and research to develop your career within the SAP SCM team and the wider Capgemini Group. You will have experience with leading distributed teams to scope, scale, design, build and test solutions that are then deployed globally. You will have completed at least 3 SCM CPG or similar process industry full lifecycle projects. You will be comfortable with managing complexity and ambiguity and giving clear advice and leadership to internal and external teams. You have a passion to work with our clients, advising them on how to get the most out of their SAP technologies You will have a depth of consulting and functional experience of working across SAP Supply Chain business processes; both in the digital core and wider applications You have a track record of leading pursuits for SAP Supply Chain and IBP opportunities, from initial relationship building through to successfully closure and delivery of the solution. Knowledge of the strategic direction of SAP and related products and how to architect those into leading supply chain solutions. A strong understanding of the SAP market and competition will be a clear advantage, as well as an ability to help shape a deal and manage it successfully through internal processes. Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
21/09/2022
Full time
The job on offer We're looking for an experienced SAP SCM Solution Architect to oversee complete SAP S4 and Cloud Platform solutions. The role requires you to act as the primary contact for the technology solution with the client's senior leaders and stakeholders. Working with a team of senior Engagement Managers, technical architects, and sales/delivery professionals, you will represent Capgemini with Analysts, Clients and with other partners. It will suite someone with an in-depth expertise in Supply Chain Management, specifically CPG industry sector, along with IBP, SAC and Ariba. You'll bring a strong awareness of business requirements met by functional solutions, which include SAP as well as third-party products. Capgemini UK is a leading SAP Integration Partner, helping our clients navigate through complex SAP transformations. Capgemini UK has 1000 + SAP practitioners across UK & India and are ranked for SAP S/4HANA certifications in UK and globally. We work closely with our clients to transform their business together using the latest SAP products and architecture, a deep knowledge of industries and markets, and innovative delivery methodologies. Your role Key Responsibilities: Leading key design decisions, based on your SCM CPG functional expertise in at least one of the following: Supply Chain / Finance / Order to Cash Manage a team of functional leads on a large CPG programme to create a compelling end to end solution to meet the client's needs Understand and support the Business Change team in change impact assessment and future operating model to support the new client solution Knowledge of Agile methodology and using tools such as Jira and Focussed Build Confident stakeholder management. Supporting SAP Supply Chain and IBP sales growth targets, whilst developing and expanding our go to market strategies and approaches. Be responsible for addressing a portfolio of target clients, working with relevant industry sector leads and account executives to proactively grow Capgemini's opportunity pipeline Being a leading contributor to our global network of SAP Centres of Excellence, liaising with counterparts across Europe and North America to coordinate go to market development. Analyse, shape and lead pursuit responses for SAP Supply Chain and / IBP opportunities. This will include analyzing requirements, solutioning, estimating and developing winning proposals. Delivering compelling and confident presentations across client pursuits and external/ internal SAP SAP Supply Chain and IBP eminence development. Developing trusted relationships across client stakeholder groups, key partners such as SAP and key internal groups such as industry sector leads Your profile Commitment, flexibility, thought leadership and a drive and interest to expand your knowledge in new technologies and industry focus, through training and research to develop your career within the SAP SCM team and the wider Capgemini Group. You will have experience with leading distributed teams to scope, scale, design, build and test solutions that are then deployed globally. You will have completed at least 3 SCM CPG or similar process industry full lifecycle projects. You will be comfortable with managing complexity and ambiguity and giving clear advice and leadership to internal and external teams. You have a passion to work with our clients, advising them on how to get the most out of their SAP technologies You will have a depth of consulting and functional experience of working across SAP Supply Chain business processes; both in the digital core and wider applications You have a track record of leading pursuits for SAP Supply Chain and IBP opportunities, from initial relationship building through to successfully closure and delivery of the solution. Knowledge of the strategic direction of SAP and related products and how to architect those into leading supply chain solutions. A strong understanding of the SAP market and competition will be a clear advantage, as well as an ability to help shape a deal and manage it successfully through internal processes. Why Capgemini is unique We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of €18 billion. Get the Future You Want
Reports To: Head of IT Operations Position Summary Project Manager to scope, manage and deliver the relocation of the Aberdeen on-prem data centre to the Azure Cloud. The Aberdeen data centres are currently running on end of serviceable life hardware. Neptune's policy is to transfer these to the public Azure cloud or Neptune's private cloud. In scope for this project are:Aberdeen Office DatacentreBrightsolid Datacentre back up for AberdeenSoftware upgrades where it eliminates security risks and provides improved application and infrastructure performance. Out of scope:Software upgrades where not necessary for migrationLondon Office Key Deliverables will be: Business case and project brief refinementProject start-up, prepare and create landing zones in Azure/CegalEstablish redundant connection of landing zones with CygnusDatacentre monitoring for analysis, scope and planningArrange for adequate user rights TCS and Cegal teamMigrate officenet applications to AzureCreate new office network for Aberdeen officeMigrate legacy domain applications to azure/Cegal hybrid cloudDecommissioning hostsRemoval of hardware from brightsolid and Aberdeen officeFormal Project closure sign off and hand over to IT operations Main duties & responsibilitiesFully plan and scope the detail of the data centre relocation as phase 1 of the projectProvide a full business plan for relocation including all project requirements, delivery timelines and costsCreate detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirementsManage Neptune Vendors to ensure on time on budget delivery of their servicesCompile and submitting project status reports to clients, management and other stakeholdersWork effectively with relevant stakeholders for efficient project implementationRunning the project board to align on priorities for deliveryDeliver the Aberdeen data centre relocation on time and on budget Qualifications / Experience / ProfileExperienced and suitably qualified Project Manager with exposure to the delivery of IT and IS focused projects, skilled in agile delivery methodologies. (Ideally Prince2 qualified or equivalent)Previous experience in IT Project Delivery and working to tight deadlinesDemonstrable experience of similar IT projectsExperienced in delivering complex and technically challenging IT projects and programmesExperienced and skilled in working with 3rd party providers to ensure delivery of all project scopesExcellent communication skills must have experience of communicating up to senior management level within an organisationEffective and efficient stakeholder management With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
10/11/2021
Full time
Reports To: Head of IT Operations Position Summary Project Manager to scope, manage and deliver the relocation of the Aberdeen on-prem data centre to the Azure Cloud. The Aberdeen data centres are currently running on end of serviceable life hardware. Neptune's policy is to transfer these to the public Azure cloud or Neptune's private cloud. In scope for this project are:Aberdeen Office DatacentreBrightsolid Datacentre back up for AberdeenSoftware upgrades where it eliminates security risks and provides improved application and infrastructure performance. Out of scope:Software upgrades where not necessary for migrationLondon Office Key Deliverables will be: Business case and project brief refinementProject start-up, prepare and create landing zones in Azure/CegalEstablish redundant connection of landing zones with CygnusDatacentre monitoring for analysis, scope and planningArrange for adequate user rights TCS and Cegal teamMigrate officenet applications to AzureCreate new office network for Aberdeen officeMigrate legacy domain applications to azure/Cegal hybrid cloudDecommissioning hostsRemoval of hardware from brightsolid and Aberdeen officeFormal Project closure sign off and hand over to IT operations Main duties & responsibilitiesFully plan and scope the detail of the data centre relocation as phase 1 of the projectProvide a full business plan for relocation including all project requirements, delivery timelines and costsCreate detailed project plans to guide clients, staff members and project teams and revising based on changing needs and requirementsManage Neptune Vendors to ensure on time on budget delivery of their servicesCompile and submitting project status reports to clients, management and other stakeholdersWork effectively with relevant stakeholders for efficient project implementationRunning the project board to align on priorities for deliveryDeliver the Aberdeen data centre relocation on time and on budget Qualifications / Experience / ProfileExperienced and suitably qualified Project Manager with exposure to the delivery of IT and IS focused projects, skilled in agile delivery methodologies. (Ideally Prince2 qualified or equivalent)Previous experience in IT Project Delivery and working to tight deadlinesDemonstrable experience of similar IT projectsExperienced in delivering complex and technically challenging IT projects and programmesExperienced and skilled in working with 3rd party providers to ensure delivery of all project scopesExcellent communication skills must have experience of communicating up to senior management level within an organisationEffective and efficient stakeholder management With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
Workday Systems Administrator - Finance Operations & Control Reports to: Finance Systems Manager This is a Full time permanent position Summary The Finance Systems Administrator reports to the Finance Systems Manager and works with the Finance Functional Leads in FP&A, Sourcing, Accounts Payables, Grants & Financials. Essentially the 2nd line of BAU support for Workday, taking full responsibility for the management and successful resolution of all BAU issues raised by functional leads and users alike, as well as the investigation and resolution of tactical fixes. This covers issues with the system itself as well as its interaction with other core systems such as Spirit (Logistics) and eProcurement (Punchout). Where possible, the Systems Administrator supports the Finance Systems Manager on work related to larger enhancements and in the strategic planning of the long-term evolution of the Workday ERP solution which will include strengthening relationships with Colleagues in HR, IT and the organisation as a whole. Key responsibilities These include but are not limited to: . Ownership of day to day Administration of Workday Financials. . Managinge discrete projects/ongoing initiatives for further development of Workday Financials and Workday Adaptive Planning system, including input into business cases for approval by committee . Logging of L3 development or incident tickets with our AMS provider CVS and Workday directly and overseeing these to conclusion while ensuring correct change management/testing protocol is followed . Supporting continuous improvement in Workday and being the system governance champion. . Carryingy out periodic system checks including utilisation reviews and making recommendations on potential issues or possible improvements. . Troubleshoot and prioritise systemic issues raised by our business users and tracking these via service now. . In conjunction with IT. Operations Carry out integration and upgrade testing as and when needed and help to resolve integration issues with internal data warehouse team. . Where appropriate and conjunction with the Finance Systems Manager & Business Process Owners make changes to Business Process as required . Whenre required create and troubleshoot new or tailor existing EIB's, provide guidance to users to help their understanding & resolve data load errors as required . Maintain and where applicable create standing data in Workday as per business requirement and in conjunction with data owner, including but not limited to Projects, Cost centres, spend categories, Purchase items with relevant hierarchies, custom work tags etc . Maintain and ensure Process control of Security access in conjunction with requesting manager in line with business evolutionary requirements. . Raise tickets as appropriate with Workday support and follow through to conclusion ensuring relevant learning is centrally captured. . Where necessary Liaise with Workday and the Financial Systems Manager on configuration changes, ensuring appropriate CAB methodology is followed. . Support the Finance Subject Matter Experts (SMEs') in reviewing their team & user manuals in all Financial areas including Financial Accounting, Accounts Payables, Accounts Receivables, Expenses, Grants, & Sourcing and Financial planning & Analysis. . Work with the Financial systems manager to CoordinatioCo-ordinaten and drive further system changes and enhancements as appropriate . Curate and provide guidance to SME, enhancing their knowledge and subsequent system guides to retain organisational memory and Knowledge base. Key experience and competencies The post holder should embody and demonstrate our core values: bold, imaginative, open, dynamic and collegial, in addition to the following: Essential Qualifications, experience and competencies: . Have current workday Systems Administration Knowledge . Demonstrate initiative, a positive attitude and ability to work unsupervised, when required stand in for the Finance Systems Manager . Be innately Collaborative and have a curious nature and customer focus. . Willingness to foster professional relationships with customers & Colleagues . Can articulate abstract ideas and simplify complex system concepts . Have a comprehensive understanding of workday security Domain workings . Willingness to work in and sometimes lead mini projects in a collaborative environment as and when required. . Ability to write reports at Simple, Advanced levels including Calculated fields, Matrix & Composite Reports also desirable. . Be comfortable in troubleshooting and diagnosing technical system issues using a structured methodology. . Genuine interest in becoming more than a workday expert looking to continue to grow value in influencing and collaboration at all levels. Desirable Qualifications, experience and competencies: . Finance background/qualified . Ability to think technically and dissect larger issues . Recognised Workday Qualifications
05/11/2021
Full time
Workday Systems Administrator - Finance Operations & Control Reports to: Finance Systems Manager This is a Full time permanent position Summary The Finance Systems Administrator reports to the Finance Systems Manager and works with the Finance Functional Leads in FP&A, Sourcing, Accounts Payables, Grants & Financials. Essentially the 2nd line of BAU support for Workday, taking full responsibility for the management and successful resolution of all BAU issues raised by functional leads and users alike, as well as the investigation and resolution of tactical fixes. This covers issues with the system itself as well as its interaction with other core systems such as Spirit (Logistics) and eProcurement (Punchout). Where possible, the Systems Administrator supports the Finance Systems Manager on work related to larger enhancements and in the strategic planning of the long-term evolution of the Workday ERP solution which will include strengthening relationships with Colleagues in HR, IT and the organisation as a whole. Key responsibilities These include but are not limited to: . Ownership of day to day Administration of Workday Financials. . Managinge discrete projects/ongoing initiatives for further development of Workday Financials and Workday Adaptive Planning system, including input into business cases for approval by committee . Logging of L3 development or incident tickets with our AMS provider CVS and Workday directly and overseeing these to conclusion while ensuring correct change management/testing protocol is followed . Supporting continuous improvement in Workday and being the system governance champion. . Carryingy out periodic system checks including utilisation reviews and making recommendations on potential issues or possible improvements. . Troubleshoot and prioritise systemic issues raised by our business users and tracking these via service now. . In conjunction with IT. Operations Carry out integration and upgrade testing as and when needed and help to resolve integration issues with internal data warehouse team. . Where appropriate and conjunction with the Finance Systems Manager & Business Process Owners make changes to Business Process as required . Whenre required create and troubleshoot new or tailor existing EIB's, provide guidance to users to help their understanding & resolve data load errors as required . Maintain and where applicable create standing data in Workday as per business requirement and in conjunction with data owner, including but not limited to Projects, Cost centres, spend categories, Purchase items with relevant hierarchies, custom work tags etc . Maintain and ensure Process control of Security access in conjunction with requesting manager in line with business evolutionary requirements. . Raise tickets as appropriate with Workday support and follow through to conclusion ensuring relevant learning is centrally captured. . Where necessary Liaise with Workday and the Financial Systems Manager on configuration changes, ensuring appropriate CAB methodology is followed. . Support the Finance Subject Matter Experts (SMEs') in reviewing their team & user manuals in all Financial areas including Financial Accounting, Accounts Payables, Accounts Receivables, Expenses, Grants, & Sourcing and Financial planning & Analysis. . Work with the Financial systems manager to CoordinatioCo-ordinaten and drive further system changes and enhancements as appropriate . Curate and provide guidance to SME, enhancing their knowledge and subsequent system guides to retain organisational memory and Knowledge base. Key experience and competencies The post holder should embody and demonstrate our core values: bold, imaginative, open, dynamic and collegial, in addition to the following: Essential Qualifications, experience and competencies: . Have current workday Systems Administration Knowledge . Demonstrate initiative, a positive attitude and ability to work unsupervised, when required stand in for the Finance Systems Manager . Be innately Collaborative and have a curious nature and customer focus. . Willingness to foster professional relationships with customers & Colleagues . Can articulate abstract ideas and simplify complex system concepts . Have a comprehensive understanding of workday security Domain workings . Willingness to work in and sometimes lead mini projects in a collaborative environment as and when required. . Ability to write reports at Simple, Advanced levels including Calculated fields, Matrix & Composite Reports also desirable. . Be comfortable in troubleshooting and diagnosing technical system issues using a structured methodology. . Genuine interest in becoming more than a workday expert looking to continue to grow value in influencing and collaboration at all levels. Desirable Qualifications, experience and competencies: . Finance background/qualified . Ability to think technically and dissect larger issues . Recognised Workday Qualifications
Fantastic opportunity for Network Engineer to join a well established and growing business based in Coventry. Network Engineer Coventry £40,000 - £50,000 dependent upon experience As the Network Engineer you will be reporting to the IT Systems Engineering Manager in a newly formed team. You will be responsible for the day-to-day stability, improvements, network related projects and controlled changes of the clients Internal and Production networks across multiple sites and datacentres. Role Responsibilities: Deploy, improve and modify network configuration including Firewalls and Switches as required by the business needs Assist the Network Analyst and support team with escalated problems Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high Provide assistance to colleagues both within and outside of the Technical Operations team for any issues related to our application and platforms Improve on existing systems and capacity monitoring Adhere to all internal processes (change/incident/problem etc) as set out by the IT department Ensure all aspects of the system are adequately documented and reviewed Skills/Attributes Required Strong Cisco Networking skills (ASA's, Switches, Firepower(FTD) ) - CCNA or equivalent. Good extended network administration experience, Load balancers, VMWare, WAN, WLAN, and LAN configurations, network problem solving. SDWAN Experience (Juniper SRX ) Excellent understanding of all DHCP, DNS, TCP/IP Experience working in a change control environment Strong troubleshooting skills and the ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions ITSM experience ie server desk plus Excellent communication Skills Configuration and support of VMWare ESX environments If you have te skills and experience that our client is looking for then please apply for the role and we will be in touch.
05/11/2021
Full time
Fantastic opportunity for Network Engineer to join a well established and growing business based in Coventry. Network Engineer Coventry £40,000 - £50,000 dependent upon experience As the Network Engineer you will be reporting to the IT Systems Engineering Manager in a newly formed team. You will be responsible for the day-to-day stability, improvements, network related projects and controlled changes of the clients Internal and Production networks across multiple sites and datacentres. Role Responsibilities: Deploy, improve and modify network configuration including Firewalls and Switches as required by the business needs Assist the Network Analyst and support team with escalated problems Identify opportunities to improve our service to our customer base, so that SLA's are exceeded, and customer feedback is consistently high Provide assistance to colleagues both within and outside of the Technical Operations team for any issues related to our application and platforms Improve on existing systems and capacity monitoring Adhere to all internal processes (change/incident/problem etc) as set out by the IT department Ensure all aspects of the system are adequately documented and reviewed Skills/Attributes Required Strong Cisco Networking skills (ASA's, Switches, Firepower(FTD) ) - CCNA or equivalent. Good extended network administration experience, Load balancers, VMWare, WAN, WLAN, and LAN configurations, network problem solving. SDWAN Experience (Juniper SRX ) Excellent understanding of all DHCP, DNS, TCP/IP Experience working in a change control environment Strong troubleshooting skills and the ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions ITSM experience ie server desk plus Excellent communication Skills Configuration and support of VMWare ESX environments If you have te skills and experience that our client is looking for then please apply for the role and we will be in touch.
Project Manager, Infrastructure Salary: £60,000 - £65,000 + £5,000 +car allowance + Benefits Location: Central Manchester (2 to 3 days in office) Duration: Permanent This role My client is looking for a Project Manager that will work in Platform Delivery, IT Services and DevOps portfolios. Examples of the types of projects you may be required to deliver are proof of concepts for new technologies, refreshing/replacing existing platforms and services, creating/expanding/decommissioning datacentres, as well as migrating services and fitting out new or existing offices. Key knowledge Very broad knowledge of project management terminology and tools. Pragmatism to the delivery approach, considering the best and most efficient way to plan and release solutions. Familiarity in dealing directly with technical functions, including architecture, database, network and security, infrastructure platforms, IT operations, software development, test, and release management. Ability to plan and balance priorities whilst working towards deadlines. Key Responsibilities Having full responsibility for ensuring all projects are resourced, planned, and controlled correctly, using the tools necessary to manage scope, time, risk and quality. Working directly with appointed technical leads and project team members to provide support and direction as required, contributing towards overall project objectives. Taking full ownership of running projects from initiation through to delivery and closure within agreed timescales. Managing changes in scope and priorities in an effective and controlled manner. Following delivery, providing lessons learned and activity-based actions to improve the department's delivery capability. This role is eligible for inclusion in the Company's hybrid working from home policy. If this opportunity is of interest or if you have any questions, please feel free to contact me (see below) Project Manager, Infrastructure, Project Life Cycle, IT Operations
05/11/2021
Full time
Project Manager, Infrastructure Salary: £60,000 - £65,000 + £5,000 +car allowance + Benefits Location: Central Manchester (2 to 3 days in office) Duration: Permanent This role My client is looking for a Project Manager that will work in Platform Delivery, IT Services and DevOps portfolios. Examples of the types of projects you may be required to deliver are proof of concepts for new technologies, refreshing/replacing existing platforms and services, creating/expanding/decommissioning datacentres, as well as migrating services and fitting out new or existing offices. Key knowledge Very broad knowledge of project management terminology and tools. Pragmatism to the delivery approach, considering the best and most efficient way to plan and release solutions. Familiarity in dealing directly with technical functions, including architecture, database, network and security, infrastructure platforms, IT operations, software development, test, and release management. Ability to plan and balance priorities whilst working towards deadlines. Key Responsibilities Having full responsibility for ensuring all projects are resourced, planned, and controlled correctly, using the tools necessary to manage scope, time, risk and quality. Working directly with appointed technical leads and project team members to provide support and direction as required, contributing towards overall project objectives. Taking full ownership of running projects from initiation through to delivery and closure within agreed timescales. Managing changes in scope and priorities in an effective and controlled manner. Following delivery, providing lessons learned and activity-based actions to improve the department's delivery capability. This role is eligible for inclusion in the Company's hybrid working from home policy. If this opportunity is of interest or if you have any questions, please feel free to contact me (see below) Project Manager, Infrastructure, Project Life Cycle, IT Operations
IT Project Manager - Contract (INSIDE IR35) - Bristol - 12 months - £NegotiableThe role of the IT Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.Projects cover a broad spectrum - some are of a technical nature, such as fitting out new office buildings with IT provision, managing the establishment of new data centres and server rooms. Other projects include the implementation of software solutions as well as the introduction of new IT systems. A demonstrable track record of delivering both hardware and software IT projects is required. As these projects are being deployed within an organisation that operates within the Defence sector, a working knowledge of the project management methodologies utilised in this sector would be highly advantageous.The job holder must not be constrained by a rigid job specification and be willing to pick up additional duties as necessary. They must be enthusiastic and "hands on" in their approach and possess excellent written and verbal communication skills. They must be comfortable interacting with colleagues at all levels within the organization and be confident representing the company to external clients and partners. The role may require some travel.Responsibilities:o Direct and manage project development from beginning to end.o Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.o Develop full-scale project plans and associated communications documents, and feed project plans up to an over-arching programme plan.o Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.o Dealing directly with technical functions, for example; Cloud Operations and Architecture, Software Development, Connectivity and Networking.o Identify and manage risks, issues and conflicts to ensure effective resolution.o Liaise with project stakeholders on an ongoing basis.o Estimate the resources, determine and assess need for additional staff and/or consultants.o Where required, negotiate with other department managers for the acquisition of required personnel from within the company.o Draft and submit budget proposals, and recommend subsequent budget changes where necessary.o Develop and deliver progress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.o Proactively manage changes in project scope, identify potential crises, and devise contingency plans.o Build, develop, and grow any business relationships vital to the success of the project.o Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.o Develop best practices and tools for project execution and management.Experienceo Extensive Project Management experience; ideally holding a recognised project management accreditation e.g. PRINCE 2, PMI/PMP, APMPo Highly competent in using MS Project & the MS Office products in general.o Demonstrable experience of working with staff at all levelso Demonstrable experience of delivering £1m IT projects; this could be cloud, on-prem infrastructure, software implementation, software dev, etc.o Experience of managing 3rd party suppliers and internal technical teams.o Exposure to the full project life cycle - Waterfall & Agile Methodologies.o ITIL knowledge would be advantageouso A background of working within corporate environments, ideally with global coverage.o Experience of MS Project Server or similar tools would be advantageouso Experience of working within the Defence sector would be an advantage but not essentialWillingness and ability to obtain SC clearance.
07/10/2021
Full time
IT Project Manager - Contract (INSIDE IR35) - Bristol - 12 months - £NegotiableThe role of the IT Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project's objectives and oversee quality control throughout its life cycle.Projects cover a broad spectrum - some are of a technical nature, such as fitting out new office buildings with IT provision, managing the establishment of new data centres and server rooms. Other projects include the implementation of software solutions as well as the introduction of new IT systems. A demonstrable track record of delivering both hardware and software IT projects is required. As these projects are being deployed within an organisation that operates within the Defence sector, a working knowledge of the project management methodologies utilised in this sector would be highly advantageous.The job holder must not be constrained by a rigid job specification and be willing to pick up additional duties as necessary. They must be enthusiastic and "hands on" in their approach and possess excellent written and verbal communication skills. They must be comfortable interacting with colleagues at all levels within the organization and be confident representing the company to external clients and partners. The role may require some travel.Responsibilities:o Direct and manage project development from beginning to end.o Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.o Develop full-scale project plans and associated communications documents, and feed project plans up to an over-arching programme plan.o Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.o Dealing directly with technical functions, for example; Cloud Operations and Architecture, Software Development, Connectivity and Networking.o Identify and manage risks, issues and conflicts to ensure effective resolution.o Liaise with project stakeholders on an ongoing basis.o Estimate the resources, determine and assess need for additional staff and/or consultants.o Where required, negotiate with other department managers for the acquisition of required personnel from within the company.o Draft and submit budget proposals, and recommend subsequent budget changes where necessary.o Develop and deliver progress reports, proposals, requirements documentation, and presentations. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.o Proactively manage changes in project scope, identify potential crises, and devise contingency plans.o Build, develop, and grow any business relationships vital to the success of the project.o Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.o Develop best practices and tools for project execution and management.Experienceo Extensive Project Management experience; ideally holding a recognised project management accreditation e.g. PRINCE 2, PMI/PMP, APMPo Highly competent in using MS Project & the MS Office products in general.o Demonstrable experience of working with staff at all levelso Demonstrable experience of delivering £1m IT projects; this could be cloud, on-prem infrastructure, software implementation, software dev, etc.o Experience of managing 3rd party suppliers and internal technical teams.o Exposure to the full project life cycle - Waterfall & Agile Methodologies.o ITIL knowledge would be advantageouso A background of working within corporate environments, ideally with global coverage.o Experience of MS Project Server or similar tools would be advantageouso Experience of working within the Defence sector would be an advantage but not essentialWillingness and ability to obtain SC clearance.
Subsidiary/ Department Overview
The European Customer Services Office (ECSO) is responsible for supporting Customer Service operations across Europe to achieve operational excellence and customer satisfaction.
Encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories and spare parts logistics, the remit of ECSO is diverse and dynamic.
As well as the day to day support of the field, the EHQ CS team is also responsible for Governance, KPI reporting, campaign performance monitoring, best practice support and implementation, risk monitoring and strategy development.
The aim of the team is to ensure the best in class Service Experience for European customers.
Purpose of the Role
In Europe we are managing many interactions with key customers, known as GPG’s (Global Purchasing Groups) and Consumers. Managing Quality is a constant challenge and being ahead of GPG and any escalation is key. The aim of this role is provide the Line Manager and CS Department functions with key intelligence and insight around performance with regard to GPG’s and key products.
It is with aim to make a proactive force in managing expectations of the GPG’s with regards to what their respective markets are doing.
A role requiring a strong technical attitude led by data captured from different parts of the business and supporting systems. Enhancing knowledge and awareness will add value to the way in which we manage our markets and provide greater insight to the wider business.
Helping to support key initiatives and strategies will be a key factor further enhancing our business and offerings around the Device, Consumer and Partner lifecycles.
This is a new role and there is strong opportunity to help push some boundaries by way of smart business intelligence.
Key Responsibilities
• Provide regular and new standardised reports with key insight from various internal systems
• Generate new ideas for report, KPIs based on key Partner challenges and real market issues
• Conduct continuous data analysis based on initial findings to identify and support new initiatives
• Support GPG subsidiary escalations
• Work with and support GPG escalation processes
• Provide support to additional departmental functions as required
• Present to key stake holders internally on the insight found and potential remedy, where relevant
• Support in Quarterly Business Reviews with Operators
Key Competencies & characteristics
Soft Skills
• Native or professional working proficiency English language skills in this Pan European but Globally connected role
• Comfortable with business systems and common MS tools, able to mine data to the highest and most efficient manner
• High focus on reaching a conclusive result
• Technically aware within Mobile Telephony After Sales and Quality
• Excellent relationship management skills
• Multiple team worker
• Strong Character with a forward thinking and ‘out of the box’ approach and with confidence to raise issues and ideas
• Focussed attitude to Task in hand
• Able to travel on occasion (10%)
To be successful in this role you ideally have:
• Experience in a Technical Analytical role, preferably within Telecommunications
• Understanding of Quality Management within a product lifecycle from Technical Acceptance to End of Life
• Understanding of Reverse logistics and key stakeholder within Reverse Logistics (Partner, Service Centre, Call Centre, etc)
• Ability to demonstrate analytical skills and challenges associated with business limitations
• Microsoft Excel expert
• Understanding of the European Telecommunications Market, in particular the challenges in relationships between trade customers and OEM’s
02/05/2017
Subsidiary/ Department Overview
The European Customer Services Office (ECSO) is responsible for supporting Customer Service operations across Europe to achieve operational excellence and customer satisfaction.
Encompassing customer contact centres, service engineers, online support, Quality Assurance laboratories and spare parts logistics, the remit of ECSO is diverse and dynamic.
As well as the day to day support of the field, the EHQ CS team is also responsible for Governance, KPI reporting, campaign performance monitoring, best practice support and implementation, risk monitoring and strategy development.
The aim of the team is to ensure the best in class Service Experience for European customers.
Purpose of the Role
In Europe we are managing many interactions with key customers, known as GPG’s (Global Purchasing Groups) and Consumers. Managing Quality is a constant challenge and being ahead of GPG and any escalation is key. The aim of this role is provide the Line Manager and CS Department functions with key intelligence and insight around performance with regard to GPG’s and key products.
It is with aim to make a proactive force in managing expectations of the GPG’s with regards to what their respective markets are doing.
A role requiring a strong technical attitude led by data captured from different parts of the business and supporting systems. Enhancing knowledge and awareness will add value to the way in which we manage our markets and provide greater insight to the wider business.
Helping to support key initiatives and strategies will be a key factor further enhancing our business and offerings around the Device, Consumer and Partner lifecycles.
This is a new role and there is strong opportunity to help push some boundaries by way of smart business intelligence.
Key Responsibilities
• Provide regular and new standardised reports with key insight from various internal systems
• Generate new ideas for report, KPIs based on key Partner challenges and real market issues
• Conduct continuous data analysis based on initial findings to identify and support new initiatives
• Support GPG subsidiary escalations
• Work with and support GPG escalation processes
• Provide support to additional departmental functions as required
• Present to key stake holders internally on the insight found and potential remedy, where relevant
• Support in Quarterly Business Reviews with Operators
Key Competencies & characteristics
Soft Skills
• Native or professional working proficiency English language skills in this Pan European but Globally connected role
• Comfortable with business systems and common MS tools, able to mine data to the highest and most efficient manner
• High focus on reaching a conclusive result
• Technically aware within Mobile Telephony After Sales and Quality
• Excellent relationship management skills
• Multiple team worker
• Strong Character with a forward thinking and ‘out of the box’ approach and with confidence to raise issues and ideas
• Focussed attitude to Task in hand
• Able to travel on occasion (10%)
To be successful in this role you ideally have:
• Experience in a Technical Analytical role, preferably within Telecommunications
• Understanding of Quality Management within a product lifecycle from Technical Acceptance to End of Life
• Understanding of Reverse logistics and key stakeholder within Reverse Logistics (Partner, Service Centre, Call Centre, etc)
• Ability to demonstrate analytical skills and challenges associated with business limitations
• Microsoft Excel expert
• Understanding of the European Telecommunications Market, in particular the challenges in relationships between trade customers and OEM’s
We currently have a vacancy for a Back-Up/Storage Engineer to join our team in High Wycombe.
The successful applicant will be responsible for working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America.
This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux.
Role Requirements:
*
Effectively communicate the current status of all projects, problems, and issues to departmental management.
*
Attend departmental, project, and general meetings as to effectively represent department responsibilities along with current status as appropriate.
*
Participate in company provided training and perform independent training as appropriate.
*
Author policy, procedure and standards documents based on industry best practices and personal research and experience.
*
Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.
*
Assist the senior engineers to ensure that all servers are running at optimal capacity.
*
Proactively identifies opportunities for improvements to existing processes and for automation of time-consuming tasks.
*
Install system patches and application updates as directed.
*
Conduct audit compliance assessments and initiate corrective action.
*
Devise, apply, and monitor backup and recovery solutions to ensure protection of data.
*
Provide technical and operational support in designated technology areas and projects as directed.
*
Execute operational support of corporate, branch and service centre operations and all associated server hardware and software.
*
Resolve incident management tickets as they arise and ensure timely resolution.
*
Plan, prioritize, and provide vision with schedules for assigned software and / or hardware changes.
*
Perform critical system changes after business hours.
*
Perform other duties as assigned
*
Understands and promotes GMAC's policy on Treating Customers Fairly (TCF).
*
To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion
Some after-hours work and periodic 24x7 on call support will be required.
Experience:
*
Successful candidate will have several years experience working with Wintel technologies, in a hands on capacity.
*
Experience of supporting global organizations, and large scale technology migrations
*
Experience of technical migrations for company mergers, acquisitions, separations essential
*
Strong EMC Avamar experience v6
*
Data Domain
*
VMware vCenter
*
Tivoli Storage Manager
*
RedHat Enterprise Linux v5 and v6
*
AIX v6 and v7
Skills/Knowledge:
*
Minimum 2 years of experience with Avamar and Data Domain
*
Minimum 2 years of experience in information technology.
*
Minimum 1 year of experience with Unix and/or Linux server operating systems.
*
Minimum 1 year of experience with networking and integration
*
Basic knowledge of transmission / connectivity protocols
*
Basic knowledge of server hardware.
*
Basic knowledge of server virtualization technologies.
*
Basic knowledge of cross platform integration.
*
Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively
*
Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action
If you feel that you are a good match for this role then please apply today
09/09/2016
We currently have a vacancy for a Back-Up/Storage Engineer to join our team in High Wycombe.
The successful applicant will be responsible for working in support of a production environment in Data Centres in the UK and branches throughout Europe and Latin America.
This is a mainly Microsoft environment for an International Finance Company - comprising 2,700 users over 25 sites in 17 countries. Comprising of Active Directory, Windows 7, SCCM, Messaging infrastructure - Exchange, BES, Good, SQL Server, SQL Server, Linux.
Role Requirements:
*
Effectively communicate the current status of all projects, problems, and issues to departmental management.
*
Attend departmental, project, and general meetings as to effectively represent department responsibilities along with current status as appropriate.
*
Participate in company provided training and perform independent training as appropriate.
*
Author policy, procedure and standards documents based on industry best practices and personal research and experience.
*
Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.
*
Assist the senior engineers to ensure that all servers are running at optimal capacity.
*
Proactively identifies opportunities for improvements to existing processes and for automation of time-consuming tasks.
*
Install system patches and application updates as directed.
*
Conduct audit compliance assessments and initiate corrective action.
*
Devise, apply, and monitor backup and recovery solutions to ensure protection of data.
*
Provide technical and operational support in designated technology areas and projects as directed.
*
Execute operational support of corporate, branch and service centre operations and all associated server hardware and software.
*
Resolve incident management tickets as they arise and ensure timely resolution.
*
Plan, prioritize, and provide vision with schedules for assigned software and / or hardware changes.
*
Perform critical system changes after business hours.
*
Perform other duties as assigned
*
Understands and promotes GMAC's policy on Treating Customers Fairly (TCF).
*
To ensure ongoing adherence to all relevant compliance regulations that may govern the GMAC UK Plc business and complete all regulatory knowledge training where applicable in a timely fashion
Some after-hours work and periodic 24x7 on call support will be required.
Experience:
*
Successful candidate will have several years experience working with Wintel technologies, in a hands on capacity.
*
Experience of supporting global organizations, and large scale technology migrations
*
Experience of technical migrations for company mergers, acquisitions, separations essential
*
Strong EMC Avamar experience v6
*
Data Domain
*
VMware vCenter
*
Tivoli Storage Manager
*
RedHat Enterprise Linux v5 and v6
*
AIX v6 and v7
Skills/Knowledge:
*
Minimum 2 years of experience with Avamar and Data Domain
*
Minimum 2 years of experience in information technology.
*
Minimum 1 year of experience with Unix and/or Linux server operating systems.
*
Minimum 1 year of experience with networking and integration
*
Basic knowledge of transmission / connectivity protocols
*
Basic knowledge of server hardware.
*
Basic knowledge of server virtualization technologies.
*
Basic knowledge of cross platform integration.
*
Ability to communicate quickly, clearly, concisely, appropriately, and intelligently; must foster open communication, speak with impact, listen to others, and write effectively
*
Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action
If you feel that you are a good match for this role then please apply today
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
09/09/2016
IT Hosting Support Team Leader - Top 3 Managed Cloud & Hosting Brand
Glasgow
£25,000 - £30,000 DOE + Full Company Benefits
About Us:
We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, the Group has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments.
The IT Support Team Leader Role:
> The IT Support Team Leader role:
> You will be responsible for the 24x7 management of all Hosting, and out of hours customer contacts, support requests, outages and escalations
> You will be responsible for managing the Team to deliver customer focused support
> You will ensure the smooth running of all aspects of the Glasgow Datacentre
What it takes:
IT Hosting Support Team Leader Skills/Experience:
> Excellent customer care skills and experience
> Robust technical knowledge and experience
> Previous Helpdesk Management experience
> Excellent verbal and written communication skills
> Good knowledge of hosting products and services
> Must demonstrate a flexible approach to work as well as the ability to prioritise workload
> Good problem solving skills
> Sound Team Leader experience in a technical customer support environment
> Excellent interpersonal skills
> Excellent people manager
Key Responsibilities:
> Manage Hosting System Engineers and Monitoring Technicians to deliver a customer focussed quality service 24x7
> Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
> Manage the system outage notification process, liaising internally and externally as required
> Manage all Datacentre processes to ensure a well run 24x7 operation
> Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
> Liaise with the Group Operations Director regarding security facilities etc
> Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
> Lead, manage and develop the Team, evaluating individual and team performance regularly
> Undertake Health & Safety Tasks as required
> Provide feedback to enhance customer processes/systems
> Undertake analysis and reporting as required
> Support other Teams when required
> Undertake special projects as allocated by management/directors
> Assist with ad hoc administration as required
What do we offer in return? ….
> We’ll shout you to lunch once a month
> ½ Day off on your Birthday
> Breakfast on us every day, including a hot roll on Fridays
> Free on-site car parking
> Long service benefits
> Snacks, drinks and fruit all day, everyday
> Pension
> Share save and childcare voucher schemes
> Supported training and access to an online training portal 24/7
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.
We look forward to hearing from you...
You may have worked in the following capacities:
Data Centre Support Team Leader, IT Hosting Support Lead, Hosting Support Desk Leader, Datacentre Support Team Supervisor, IT Support Supervisor, IT Service Desk Team Leader.
Interested? Just Apply Below...
In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR
