College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking an Early Life Support (ELS) Engineer to support the Migration Phase 2 activities at Carlton Barracks. The engineer will play a key role in the setup, refresh, and migration of devices, ensuring a smooth transition for end users. This is a hands-on, structured role requiring strong technical capability, attention to detail, and the ability to follow processes under the guidance of senior project personnel. Active SC cleared is required. Location: CARLTON BARRACKS: Carlton Barracks Carlton gate - West Yorkshire Daily Rate: £19.38/hr - PAYE, £25.15/hr - UMB Contract Length: 06th to 09th January 2026 Key Responsibilities Migration & Refresh Activities Support the Migration Set-up and Refresh Clinic operations. Refresh laptops in line with the approved migration process. Move the required quantity of devices from the onsite storage location to the Refresh Clinic, as instructed by the Contractor Engineer and Site Manager. Log in to systems as required using devices provided by the Contractor Engineer or Site Manager, and only under their direction. Workflow & Documentation Accurately update the Contractor's workflow management system at all relevant steps. Assist with daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Ensure all device movements and refresh activities are recorded correctly. Support & Coordination Provide Early Life Support to users during the migration period. Seek guidance from the Post Migration Technical Support Specialist and Site Manager when required. Work collaboratively with onsite teams to ensure a smooth operational flow. End-of-Day Duties Assist in securing all devices in the onsite storage location at the end of each day. Ensure the Refresh Clinic and storage areas remain organised and compliant with project standards. Key Requirements Previous experience in ELS, IT support, deployment, or migration projects. Strong understanding of laptop refresh processes and device handling. Ability to follow structured technical instructions and workflows. Good communication skills and confidence working in a military or structured environment. Strong attention to detail and accuracy in documentation. Ability to work on-site and follow security and access protocols. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
11/12/2025
Contractor
Join a leading independent technology and services provider as a technician 3. Job Overview: We are seeking an Early Life Support (ELS) Engineer to support the Migration Phase 2 activities at Carlton Barracks. The engineer will play a key role in the setup, refresh, and migration of devices, ensuring a smooth transition for end users. This is a hands-on, structured role requiring strong technical capability, attention to detail, and the ability to follow processes under the guidance of senior project personnel. Active SC cleared is required. Location: CARLTON BARRACKS: Carlton Barracks Carlton gate - West Yorkshire Daily Rate: £19.38/hr - PAYE, £25.15/hr - UMB Contract Length: 06th to 09th January 2026 Key Responsibilities Migration & Refresh Activities Support the Migration Set-up and Refresh Clinic operations. Refresh laptops in line with the approved migration process. Move the required quantity of devices from the onsite storage location to the Refresh Clinic, as instructed by the Contractor Engineer and Site Manager. Log in to systems as required using devices provided by the Contractor Engineer or Site Manager, and only under their direction. Workflow & Documentation Accurately update the Contractor's workflow management system at all relevant steps. Assist with daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Ensure all device movements and refresh activities are recorded correctly. Support & Coordination Provide Early Life Support to users during the migration period. Seek guidance from the Post Migration Technical Support Specialist and Site Manager when required. Work collaboratively with onsite teams to ensure a smooth operational flow. End-of-Day Duties Assist in securing all devices in the onsite storage location at the end of each day. Ensure the Refresh Clinic and storage areas remain organised and compliant with project standards. Key Requirements Previous experience in ELS, IT support, deployment, or migration projects. Strong understanding of laptop refresh processes and device handling. Ability to follow structured technical instructions and workflows. Good communication skills and confidence working in a military or structured environment. Strong attention to detail and accuracy in documentation. Ability to work on-site and follow security and access protocols. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About CACI From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities SC Clearance Required Role Overview We are seeking a Senior Network Engineer with deep expertise in Cisco ACI, VMware NSX-T, and Firewall architecture, design, and operations. The ideal candidate will operate at a consultant level, providing strategic input on architecture and design while ensuring robust security and operational excellence across data center environments. Technical Skills & Key Responsibilities Develop and implement network architecture for Cisco ACI and NSX-T environments. Design and optimize Firewall solutions (Cisco ASA & Checkpoint) aligned with Zero Trust principles. Assess current Firewall rule base and migrate to NSX Distributed Firewall (DFW). Consolidate physical to virtual Firewall environments. Utilize tools such as APIs and IP Fabric to document current state (security posture, routing). Conduct audits and discovery to ensure compliance and operational integrity. Implement automation and Infrastructure-as-Code (IaC) practices for network deployments. Liaise with stakeholders to gather requirements and provide technical recommendations. Produce high-quality technical documentation and reports. Cisco ACI: Architecture, Design, and Operations VMware NSX-T: Architecture, Design, and Operations Firewalls: Cisco ASA & Checkpoint expertise Routing: Strong understanding of BGP Security: Zero Trust principles Automation: Familiarity with Scripting and IaC tools Excellent communication and stakeholder management skills Strong technical writing and documentation abilities Ability to work independently and as part of a team Soft Skills Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.
11/12/2025
Full time
About CACI From our headquarters in London, we're busy empowering organisations to make bold, strategic moves with the power of data and technology. Founded in 1975, our operations take place from multiple offices across the UK, Europe and India with over 1600 Full time employees and an annual turnover of £179m. Our expertise spans industries, from retail and education to public sector and transport - delivering intelligent solutions that drive progress and create measurable impact. Whether it's business intelligence, customer marketing, cloud infrastructure, cybersecurity, critical national infrastructure or data management, our approach is never one-size-fits-all. We don't just deliver solutions; we build for the tomorrow's world, all while fostering a culture that allows employees to be their authentic selves and succeed in their careers. About Network Services CACI Network Services is a rapidly expanding specialist IT and Networks consultancy offering a wide variety of opportunities to work within challenging and exciting environments with our major clients in Global Media, Banking, Government, Telecoms & Utilities SC Clearance Required Role Overview We are seeking a Senior Network Engineer with deep expertise in Cisco ACI, VMware NSX-T, and Firewall architecture, design, and operations. The ideal candidate will operate at a consultant level, providing strategic input on architecture and design while ensuring robust security and operational excellence across data center environments. Technical Skills & Key Responsibilities Develop and implement network architecture for Cisco ACI and NSX-T environments. Design and optimize Firewall solutions (Cisco ASA & Checkpoint) aligned with Zero Trust principles. Assess current Firewall rule base and migrate to NSX Distributed Firewall (DFW). Consolidate physical to virtual Firewall environments. Utilize tools such as APIs and IP Fabric to document current state (security posture, routing). Conduct audits and discovery to ensure compliance and operational integrity. Implement automation and Infrastructure-as-Code (IaC) practices for network deployments. Liaise with stakeholders to gather requirements and provide technical recommendations. Produce high-quality technical documentation and reports. Cisco ACI: Architecture, Design, and Operations VMware NSX-T: Architecture, Design, and Operations Firewalls: Cisco ASA & Checkpoint expertise Routing: Strong understanding of BGP Security: Zero Trust principles Automation: Familiarity with Scripting and IaC tools Excellent communication and stakeholder management skills Strong technical writing and documentation abilities Ability to work independently and as part of a team Soft Skills Flexibility The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Equal opportunities CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favorably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
11/12/2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Senior Programme Manager - SOC Build (Greenfield Government SOC Programme) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC (or willing to obtain) Sector: Central Government / Cyber Security Programme Value: Multi-year, multi-million-pound SOC transformation programme Role Summary The Senior Programme Manager will lead the end-to-end delivery of a new greenfield Security Operations Centre (SOC) for a major central government organisation. This includes replacing legacy security services, modernising fragmented tooling, and delivering an integrated, end-to-end cyber capability across cloud-based digital platforms. This role is suited to a senior delivery leader with deep experience building SOC capabilities from scratch within government or similarly regulated environments, and who can manage a complex supplier ecosystem, specialist SMEs, and multi-year SOW-based contracts. Key Responsibilities Programme Leadership & Delivery Lead strategic planning, mobilisation, and delivery of the multi-year SOC build across several Statements of Work. Establish programme governance and provide confidence to senior stakeholders across technology, security, operations, and digital service delivery. Drive a transformation approach focused on a complete overhaul , not iterative improvement. Greenfield SOC Build Oversee the creation of a full SOC capability including monitoring, incident response, digital forensics, analytics, and automation. Lead the consolidation and modernisation of a complex, fragmented tool and technology landscape. Ensure minimal disruption to operational delivery Security, Risk & Compliance Ensure the SOC architecture meets government-grade requirements around cyber risk, personal data protection, service continuity, and regulatory compliance. Work with SMEs and technical architects to support safe integration of AI-related tooling and align to emerging regulatory expectations. Stakeholder Engagement Communicate progress, risks, and decisions across senior leadership groups. Ensure the programme aligns with cross-government security principles and reuse-first technology strategies. Essential Experience Extensive experience building SOC capabilities from scratch within UK Government or highly regulated environments. Proven leadership of l arge, multi-year transformation programmes (Multi-millions ). Strong understanding of SOC operations, technology stacks, cloud security, and monitoring platforms. Experience coordinating multi-supplier ecosystems, including SME specialists. Expertise across multi-cloud environments, CI/CD tooling, modern development pipelines, and security engineering best practices. Outstanding communication and stakeholder management skills Desirable Experience working in a central government digital or technology context. Understanding of identity services, user verification, or sensitive personal data environments. Familiarity with AI governance and security implications. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Kick-start your tech career and shape the future of collaboration & cloud! Communications & Cloud Services Engineer Contract Role Manchester Full-time On-site / Hybrid Hourly Rate - Umbrella Are you ready to launch your career in cloud and modern communications? We re looking for a passionate and driven Communications & Cloud Services Engineer to join our growing technology team. This is the perfect opportunity for someone eager to gain hands-on experience, develop specialist skills, and become a highly capable Communications & Cloud Services Engineer in a fast-paced environment. As a Communications & Cloud Services Engineer , you will work alongside experienced professionals supporting unified communications platforms, assisting with Azure cloud administration, and contributing to secure, efficient IT service delivery. Whether you're refining UC performance, analysing cloud usage, or documenting new solutions, this role will help you grow into a confident Communications & Cloud Services Engineer . What You ll Be Doing Unified Communications Support Assist in configuring and troubleshooting Microsoft Teams, VoIP systems, and video conferencing platforms. Monitor UC environments for performance issues and service alerts. Azure Cloud Support Help with Azure resource provisioning, RBAC assignments, and subscription management. Support cost-analysis activities and automation for spend tracking. Incident Response & Monitoring Participate in L2/L3 incident processes across cloud and UC services. Use tools such as Wireshark and call analytics platforms for fault investigation. Security & Compliance Follow authentication, encryption, and compliance standards within cloud and UC environments. Assist in implementing recommendations from Microsoft Defender for Cloud. Documentation & Knowledge Sharing Maintain clear, accurate documentation for configurations, troubleshooting, and operational procedures. Who We re Looking For Someone eager to grow into a skilled Communications & Cloud Services Engineer . Someone who possesses a strong understanding of general IT services and a passion for learning in a fast-paced environment. A quick learner with an interest in cloud tech, networking, and modern communication platforms. Strong problem-solving skills and attention to detail. Good communicator with a passion for technology and continuous learning. If you re ready to take the first step toward becoming a highly capable Communications & Cloud Services Engineer , we d love to hear from you. Start your journey today as our newest Communications & Cloud Services Engineer ! Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
10/12/2025
Contractor
Kick-start your tech career and shape the future of collaboration & cloud! Communications & Cloud Services Engineer Contract Role Manchester Full-time On-site / Hybrid Hourly Rate - Umbrella Are you ready to launch your career in cloud and modern communications? We re looking for a passionate and driven Communications & Cloud Services Engineer to join our growing technology team. This is the perfect opportunity for someone eager to gain hands-on experience, develop specialist skills, and become a highly capable Communications & Cloud Services Engineer in a fast-paced environment. As a Communications & Cloud Services Engineer , you will work alongside experienced professionals supporting unified communications platforms, assisting with Azure cloud administration, and contributing to secure, efficient IT service delivery. Whether you're refining UC performance, analysing cloud usage, or documenting new solutions, this role will help you grow into a confident Communications & Cloud Services Engineer . What You ll Be Doing Unified Communications Support Assist in configuring and troubleshooting Microsoft Teams, VoIP systems, and video conferencing platforms. Monitor UC environments for performance issues and service alerts. Azure Cloud Support Help with Azure resource provisioning, RBAC assignments, and subscription management. Support cost-analysis activities and automation for spend tracking. Incident Response & Monitoring Participate in L2/L3 incident processes across cloud and UC services. Use tools such as Wireshark and call analytics platforms for fault investigation. Security & Compliance Follow authentication, encryption, and compliance standards within cloud and UC environments. Assist in implementing recommendations from Microsoft Defender for Cloud. Documentation & Knowledge Sharing Maintain clear, accurate documentation for configurations, troubleshooting, and operational procedures. Who We re Looking For Someone eager to grow into a skilled Communications & Cloud Services Engineer . Someone who possesses a strong understanding of general IT services and a passion for learning in a fast-paced environment. A quick learner with an interest in cloud tech, networking, and modern communication platforms. Strong problem-solving skills and attention to detail. Good communicator with a passion for technology and continuous learning. If you re ready to take the first step toward becoming a highly capable Communications & Cloud Services Engineer , we d love to hear from you. Start your journey today as our newest Communications & Cloud Services Engineer ! Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
The client, a prestigious global law firm, is seeking an experienced eDiscovery Senior Technical Specialist to join its high-performing London team. In this pivotal role, you will manage complex eDiscovery projects, oversee the firm s Relativity environment, and provide expert guidance to stakeholders on both technical and strategic aspects of eDisclosure. The successful candidate will demonstrate advanced Relativity expertise, strong leadership ability, and a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with them. Generate and adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing, with the instructing principal/client before engagement. Anticipate and be reactive to changing client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on call 24/7 during busy periods. Fluctuating headcount responsibility (this may grow over time). Develop team members within their capabilities and ambitions in line with the firm s needs and in accordance with company policy. Monitor team performance, conduct appraisal process, actively seek and act on feedback. Encourage the team to be innovative and to initiate ideas and suggestions. Ensure own and team s administration is kept up to date. Adopt and ensure the team adhere to all commercial/financial discipline requirements such as time recording, billing, etc. Contribute to internal know-how and develop strong cross-regional collaboration to facilitate knowledge sharing and compliance with global policies. Your Experience: Share knowledge and expertise to ensure the successful end-to-end delivery of eDiscovery projects. Oversee end-to-end management and administration of the firm s Relativity environment including user access, security and performance monitoring. Develop, document, and enforce best practice processes for data processing, document review, production, and case management within Relativity. Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR and machine learning functionality, GenAI solutions, Early Case Assessment tools and case management tools. Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members. Qualifications: Relativity Master Strong technical proficiency with Relativity s administrative functions, security controls and advanced analytics features Eight years of working within an eDiscovery role and preferably leading a team Experience managing and administering a Relativity instance in a legal or eDiscovery environment Additional Skills: Available with full job brief. You will be welcomed into the eDiscovery team as a valued and integral member of the group. This team is part of a globally connected function that plays a pivotal role in supporting the firm s lawyers and practice groups in delivering outstanding client service, achieving operational excellence, and driving strategic initiatives forward. In this role, you will work closely with the global eDiscovery team based out of the UK/Europe and the US, benefiting from a collaborative, inclusive, and high-performing environment.
10/12/2025
Full time
The client, a prestigious global law firm, is seeking an experienced eDiscovery Senior Technical Specialist to join its high-performing London team. In this pivotal role, you will manage complex eDiscovery projects, oversee the firm s Relativity environment, and provide expert guidance to stakeholders on both technical and strategic aspects of eDisclosure. The successful candidate will demonstrate advanced Relativity expertise, strong leadership ability, and a passion for driving innovation in legal technology across international matters. Purpose: Successfully deliver and assist others in the delivery of projects on instruction from the Practice. Assist with management of the eDiscovery team. Expertise in Relativity platform implementation, software testing and quality assurance. To provide the Practice with technical, strategic and practical know-how on eDiscovery and review services. Your Key Responsibilities: Accountable for ensuring the quality control process is adhered to in the delivery of all services. Ensure that there is adequate project management, supervision and participation in projects/tasks, from inception to completion. Ensure the Manager is made aware of all tasks/projects, and the approach to delivery is discussed and confirmed with them. Generate and adhere to recommendations, project plans, cost estimates, procedures and specifications, ensuring quotes are provided and instructions are agreed in writing, with the instructing principal/client before engagement. Anticipate and be reactive to changing client instructions and requirements. Act as a reference point for service team resourcing and service issues, escalating any complaints from the Practice immediately to the Manager and working with Management to address these. Ensure data security procedures are adhered to. UK based, but providing global advice, support and specialist technical and project management skills. Expected to be on call 24/7 during busy periods. Fluctuating headcount responsibility (this may grow over time). Develop team members within their capabilities and ambitions in line with the firm s needs and in accordance with company policy. Monitor team performance, conduct appraisal process, actively seek and act on feedback. Encourage the team to be innovative and to initiate ideas and suggestions. Ensure own and team s administration is kept up to date. Adopt and ensure the team adhere to all commercial/financial discipline requirements such as time recording, billing, etc. Contribute to internal know-how and develop strong cross-regional collaboration to facilitate knowledge sharing and compliance with global policies. Your Experience: Share knowledge and expertise to ensure the successful end-to-end delivery of eDiscovery projects. Oversee end-to-end management and administration of the firm s Relativity environment including user access, security and performance monitoring. Develop, document, and enforce best practice processes for data processing, document review, production, and case management within Relativity. Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR and machine learning functionality, GenAI solutions, Early Case Assessment tools and case management tools. Keep up to date with developments by attending seminars/presentations on relevant services and technology, ensuring knowledge is shared and training is provided to all team members. Qualifications: Relativity Master Strong technical proficiency with Relativity s administrative functions, security controls and advanced analytics features Eight years of working within an eDiscovery role and preferably leading a team Experience managing and administering a Relativity instance in a legal or eDiscovery environment Additional Skills: Available with full job brief. You will be welcomed into the eDiscovery team as a valued and integral member of the group. This team is part of a globally connected function that plays a pivotal role in supporting the firm s lawyers and practice groups in delivering outstanding client service, achieving operational excellence, and driving strategic initiatives forward. In this role, you will work closely with the global eDiscovery team based out of the UK/Europe and the US, benefiting from a collaborative, inclusive, and high-performing environment.
Director / Head of Security Operations (Greenfield SOC Build - Central Government) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC Desirable Sector: Central Government / Cyber Security Leadership Position Overview This appointment represents a rare opportunity to lead the establishment of a new, world-class Security Operations capability for a major central government organisation. The Director / Head of Security Operations will take ownership of defining the vision, shaping the security operating environment, and leading the implementation of a fully modernised SOC that underpins high-assurance digital services at national scale. Rather than inheriting an existing function, the successful candidate will design and build the SOC from the ground up-setting strategic direction, selecting and integrating technologies, forming specialist teams, and embedding a proactive, intelligence-led security culture. This role requires a senior cyber leader who has successfully created or transformed SOC environments in government or other highly regulated sectors and who is comfortable operating at the intersection of strategy, architecture, and operational delivery. Core Areas of Accountability 1. Strategic Leadership and SOC Direction Establish the long-term vision, purpose, and operating construct for a modern, scalable SOC capable of supporting sensitive, high-volume government digital services. Set out the capability roadmap, defining service layers, command structure, resourcing needs, and maturity targets. Produce a SOC blueprint that supports reuse, standardisation, and extensibility across wider government environments. 2. Creation of the SOC Capability Build out the full operational capability, including monitoring, detection engineering, cyber analytics, threat intelligence, forensics, and incident response. Lead the selection, integration, and alignment of tools, platforms, and cloud-native services into a unified security ecosystem. Embed automation-first and AI-enhanced approaches to uplift detection, response speed, and operational resilience. 3. Security Governance, Assurance and Risk Ownership Provide authoritative leadership across cyber risk, operational assurance, investigative processes, and security governance frameworks. Ensure the SOC supports stringent data protection, identity management, and access control requirements, including PIM/PAM. Develop coherent processes for resilience, escalation, containment, and recovery across critical services. 4. Supplier, SME and Ecosystem Coordination Direct a blended model of internal teams, external partners, SMEs, and specialist consultancies. Hold delivery partners to account for performance, quality, and alignment with the SOC strategy. Oversee the technical and commercial evolution of services delivered under multi-year Statements of Work. 5. Stakeholder Influence and Organisational Alignment Act as the senior cyber representative for the programme, engaging Directors, C-level leaders, digital delivery groups, architects, and operational teams. Shape security behaviours, embed best practice, and develop a culture of proactive defence across the organisation. Support wider transformation initiatives by advising on security patterns, architectural direction, and investment priorities. Required Background and Expertise Leadership experience as Head of SOC, SOC Director, or senior cyber operations leader within central government or a high-assurance regulated environment. Proven track record of building SOC capabilities from scratch, including technology architecture, operating models, and service frameworks. Deep knowledge of SOC functions, cloud-native defence approaches, security engineering practices, and modern detection and response architectures. Strong understanding of identity security, privileged access, data protection controls, and secure-by-design principles. Experience governing multi-supplier environments and leading multidisciplinary cyber teams. Strong familiarity with cloud platforms (including Azure, AWS and multi-cloud), automation tooling, Terraform, CI/CD pipelines, GitHub, and security-focused scripting such as Python or JavaScript. Desirable Attributes Experience contributing to or defining AI-related security strategies, including risk assessment and regulatory interpretation. Background developing reusable or exemplar operating models that can scale across multiple business units or departments. Ability to thrive in an environment undergoing significant modernisation and organisational change. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
10/12/2025
Contractor
Director / Head of Security Operations (Greenfield SOC Build - Central Government) Contract: 2+ Years Location: UK Hybrid / Remote Clearance: SC Desirable Sector: Central Government / Cyber Security Leadership Position Overview This appointment represents a rare opportunity to lead the establishment of a new, world-class Security Operations capability for a major central government organisation. The Director / Head of Security Operations will take ownership of defining the vision, shaping the security operating environment, and leading the implementation of a fully modernised SOC that underpins high-assurance digital services at national scale. Rather than inheriting an existing function, the successful candidate will design and build the SOC from the ground up-setting strategic direction, selecting and integrating technologies, forming specialist teams, and embedding a proactive, intelligence-led security culture. This role requires a senior cyber leader who has successfully created or transformed SOC environments in government or other highly regulated sectors and who is comfortable operating at the intersection of strategy, architecture, and operational delivery. Core Areas of Accountability 1. Strategic Leadership and SOC Direction Establish the long-term vision, purpose, and operating construct for a modern, scalable SOC capable of supporting sensitive, high-volume government digital services. Set out the capability roadmap, defining service layers, command structure, resourcing needs, and maturity targets. Produce a SOC blueprint that supports reuse, standardisation, and extensibility across wider government environments. 2. Creation of the SOC Capability Build out the full operational capability, including monitoring, detection engineering, cyber analytics, threat intelligence, forensics, and incident response. Lead the selection, integration, and alignment of tools, platforms, and cloud-native services into a unified security ecosystem. Embed automation-first and AI-enhanced approaches to uplift detection, response speed, and operational resilience. 3. Security Governance, Assurance and Risk Ownership Provide authoritative leadership across cyber risk, operational assurance, investigative processes, and security governance frameworks. Ensure the SOC supports stringent data protection, identity management, and access control requirements, including PIM/PAM. Develop coherent processes for resilience, escalation, containment, and recovery across critical services. 4. Supplier, SME and Ecosystem Coordination Direct a blended model of internal teams, external partners, SMEs, and specialist consultancies. Hold delivery partners to account for performance, quality, and alignment with the SOC strategy. Oversee the technical and commercial evolution of services delivered under multi-year Statements of Work. 5. Stakeholder Influence and Organisational Alignment Act as the senior cyber representative for the programme, engaging Directors, C-level leaders, digital delivery groups, architects, and operational teams. Shape security behaviours, embed best practice, and develop a culture of proactive defence across the organisation. Support wider transformation initiatives by advising on security patterns, architectural direction, and investment priorities. Required Background and Expertise Leadership experience as Head of SOC, SOC Director, or senior cyber operations leader within central government or a high-assurance regulated environment. Proven track record of building SOC capabilities from scratch, including technology architecture, operating models, and service frameworks. Deep knowledge of SOC functions, cloud-native defence approaches, security engineering practices, and modern detection and response architectures. Strong understanding of identity security, privileged access, data protection controls, and secure-by-design principles. Experience governing multi-supplier environments and leading multidisciplinary cyber teams. Strong familiarity with cloud platforms (including Azure, AWS and multi-cloud), automation tooling, Terraform, CI/CD pipelines, GitHub, and security-focused scripting such as Python or JavaScript. Desirable Attributes Experience contributing to or defining AI-related security strategies, including risk assessment and regulatory interpretation. Background developing reusable or exemplar operating models that can scale across multiple business units or departments. Ability to thrive in an environment undergoing significant modernisation and organisational change. If interested, please apply and I will be in touch to set up a confidential conversation later today. GCS is acting as an Employment Business in relation to this vacancy.
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
10/12/2025
Full time
Join Barclays as a Mainframe DB2 System Specialist, where you'll install, configure, and maintain the IBM DB2 system to ensure strong performance and reliability. You'll play a key role in enhancing the Mainframe Automation environment, streamlining manual processes through automation to reduce risk and increase efficiency. We're seeking candidates with hands-on mainframe installation experience, ideally involving IBM DB2 system tools or similar mainframe technologies. To be successful in this role, you will need the following: Proven experience in the installation, maintenance, and upgrade of IBM DB2 and related tools (e.g., DB2 CA, DB2 Connect, Data Studio, etc.). Strong working knowledge of mainframe operating system tools, including TSO, JCL, REXX, SQL, and others. Several years of hands-on experience as a DB2 Systems Programmer. Solid understanding of system performance, optimisation, and monitoring techniques. Other highly valued skills include: Experience with DevOps tooling, such as VS Code, Db2 Developer Extensions, and similar technologies. Knowledge of z/OSMF. Familiarity with Broadcom and IBM Db2 tools. Understanding of Db2 internals and RACF security. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. The successful candidate can be based in Knutsford (Radbroke Hall) or Glasgow Campus. Purpose of the role To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines. Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access. Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach. Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Assistant Vice President Expectations Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
10/12/2025
Full time
Programme Manager IT & Electronic Security Overview: North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways About the Role: The Programme Manager will oversee the delivery of complex, multi-disciplinary programmes within the IT and electronic security domain. This role will ensure strategic alignment across projects involving security technologies, IT infrastructure, and integrated security systems. The postholder will provide strong leadership, structured governance, and deep programme management expertise while working closely with technical, operational, and executive stakeholders. Key Responsibilities Programme Leadership & Strategy: Develop and lead programmes focused on IT and electronic security solutions, including access control, CCTV, intrusion detection, networking, and integrated platforms. Define programme vision, objectives, architecture, and success criteria aligned with organisational goals and customer requirements. Translate high-level strategy into an actionable roadmap covering technology, processes, and operational readiness. Governance & Delivery Management: Establish and maintain programme governance frameworks, ensuring compliance with industry standards and security protocols. Oversee planning, scheduling, budgeting, and resource allocation across multiple, concurrent projects. Ensure delivery quality and performance by implementing robust controls, metrics, and reporting mechanisms. Drive standardisation and continuous improvement in programme and project delivery methodologies. Technical & Domain Engagement: Work with security, and IT teams to ensure technical requirements, architecture, and system integrations are clearly defined and aligned. Understand and anticipate emerging trends in electronic security, cybersecurity, and IT infrastructure. Ensure interoperability, resilience, and compliance with relevant security standards and regulations. Stakeholder & Customer Management: Engage senior stakeholders, clients, and partners to ensure alignment, manage expectations, and drive strategic outcomes. Communicate programme progress, risks, and decisions clearly at executive and operational levels. Manage commercial relationships, including vendors, integrators, and technical service providers. Risk, Issue, and Change Management: Identify, assess, and mitigate programme-level risks, especially those related to security, technology, compliance, and integration. Lead structured change management to ensure successful adoption of new technologies, systems, and operational models. Maintain secure, auditable documentation across the programme lifecycle. Benefits & Outcomes Management: Define measurable programme benefits across security performance, technology improvement, and operational efficiency. Ensure benefits realisation is tracked, reported, and embedded into business operations. Conduct programme reviews and drive improvements for future initiatives. Leadership & Team Management: Lead and mentor project managers, technical leads, and cross-functional teams across IT and security domains. Foster a high-performing culture based on collaboration, accountability, and continuous learning. Promote strong programme discipline, stakeholder engagement, and delivery excellence across the organisation. Skills & Qualifications Essential: Extensive experience delivering large-scale IT and/or electronic security programmes at a senior level. Strong understanding of electronic security technologies (CCTV, access control, alarms, VMS, analytics), IT networking, and systems integration. Proven ability to manage multi-million-pound budgets, complex risk profiles, and cross-functional teams. Expert knowledge of programme management frameworks (MSP, PMP, PRINCE2). Exceptional communication, leadership, and stakeholder management skills. Strong commercial, contractual, and supplier management experience. Desirable: Certifications in security or IT disciplines. Experience in high-security, critical infrastructure, defence, or enterprise-scale environments. Understanding of cybersecurity principles and compliance frameworks. Personal Attributes: Strategic thinker with a pragmatic, delivery-focused mindset. Strong technical aptitude with the ability to bridge business and security/IT domains. Capable of influencing at all organisational levels, including executive leadership.Highly organised, resilient, and proactive under pressure. Collaborative leader committed to excellence and innovation.
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
10/12/2025
Full time
Your new company A leading technology consultancy with over 60 years of history and with presence in more than 50 countries. They work with a variety of organisations to help with their AI, technology and people-focused transformation needs. Leveraging capabilities across strategy, technology, design, engineering and business operations. They are looking to bring in Transformation consultants to help to grow and drive their ServiceNow practice. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs. Your new role As a ServiceNow Transformation Consultant, you will work closely with a variety of organisations to understand their business needs, optimise HR processes and deliver tailored ServiceNow HRSD capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications, enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. Key Responsibilities: Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness. Lead workstreams such as process design, configuration, testing, and deployment. Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals. Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth. Mentor junior consultants and support their development. What you'll need to succeed Experience in HR process design, workshops, and stakeholder engagement. Strong understanding of or experience of working in HR or GBS operational environments. Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management). Familiarity with ServiceNow maturity assessments and discovery. Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools. Ability to map out HR processes and design technology-enabled solutions. Familiarity with collaboration tools and techniques for process improvement. Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment. Strong communication and organisational design skills. Exposure to agile delivery methods and integration tools (desirable). Experience of using data and analytics to drive continuous improvement. ServiceNow Implementation Specialist CIS - HRSD Certified (preferable). Security Clearance nice to have What you'll get in return Basic salary of 45-55K + benefits Opportunity to join a leading technology transformation consultancy and help to grow this key practice Build on your ServiceNow knowledge and acquire transformation experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
We are seeking a Principal Control, Command, Signalling, and Communications (CCS&C) Engineer to provide expert guidance on RSSB's CCS&C standards and signalling projects, with expertise in either conventional signalling or digital signalling. This integral role involves leading the development of system compatibility requirements, ensuring safe integration, and managing operational technology including hardware, firmware, software, and data for signalling, train control, traffic management, SCADA, and remote monitoring systems. This is a permanent, full-time role based at our Fenchurch Avenue office and includes some hybrid working. The closing date for this role is 12th January 2026. Early application is encouraged, and candidates may be contacted before the close date. RSSB reserves the right to close this advertisement early should suitable candidates be identified. What you'll be doing: Provide technical leadership and expertise on rail systems engineering, predominately control, command, signalling and communications (CCS&C) Lead and contribute to research and innovation projects, standards development, and industry guidance on CCS&C topics, such as conventional signalling, digital signalling, cyber security, and interoperability Engage with a wide range of stakeholders, including rail operators, infrastructure managers, suppliers, regulators, and academia, to understand their needs and expectations, and to influence and promote best practice in (CCS&C) engineering Work as part of a multidisciplinary team of engineers, analysts, and specialists, and collaborate with external partners and experts, to deliver high-quality outputs that support RSSB's vision and mission What we're looking for: A degree in engineering, computer science, or a related discipline, and a professional qualification (e.g. CEng, IEng, CITP) or equivalent experience Extensive knowledge and experience in (CCS&C) engineering, and a track record of delivering successful projects and outcomes Effective communication and interpersonal skills, and the ability to present complex technical information to diverse audiences, both verbally and in writing Analytical and problem-solving skills, and the ability to apply systems thinking and innovation to (CCS&C) challenges and opportunities A passion for rail safety and standards, and a commitment to continuous learning and professional development Why Join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Smart working policy Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance-related bonus Pension scheme Learning and development opportunities We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme , we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
10/12/2025
Full time
We are seeking a Principal Control, Command, Signalling, and Communications (CCS&C) Engineer to provide expert guidance on RSSB's CCS&C standards and signalling projects, with expertise in either conventional signalling or digital signalling. This integral role involves leading the development of system compatibility requirements, ensuring safe integration, and managing operational technology including hardware, firmware, software, and data for signalling, train control, traffic management, SCADA, and remote monitoring systems. This is a permanent, full-time role based at our Fenchurch Avenue office and includes some hybrid working. The closing date for this role is 12th January 2026. Early application is encouraged, and candidates may be contacted before the close date. RSSB reserves the right to close this advertisement early should suitable candidates be identified. What you'll be doing: Provide technical leadership and expertise on rail systems engineering, predominately control, command, signalling and communications (CCS&C) Lead and contribute to research and innovation projects, standards development, and industry guidance on CCS&C topics, such as conventional signalling, digital signalling, cyber security, and interoperability Engage with a wide range of stakeholders, including rail operators, infrastructure managers, suppliers, regulators, and academia, to understand their needs and expectations, and to influence and promote best practice in (CCS&C) engineering Work as part of a multidisciplinary team of engineers, analysts, and specialists, and collaborate with external partners and experts, to deliver high-quality outputs that support RSSB's vision and mission What we're looking for: A degree in engineering, computer science, or a related discipline, and a professional qualification (e.g. CEng, IEng, CITP) or equivalent experience Extensive knowledge and experience in (CCS&C) engineering, and a track record of delivering successful projects and outcomes Effective communication and interpersonal skills, and the ability to present complex technical information to diverse audiences, both verbally and in writing Analytical and problem-solving skills, and the ability to apply systems thinking and innovation to (CCS&C) challenges and opportunities A passion for rail safety and standards, and a commitment to continuous learning and professional development Why Join RSSB? We value our people and offer a competitive benefits package, including: 30 days annual leave (plus bank holidays) Private medical and dental cover Smart working policy Season ticket loan and travel subsidy Cycle to work scheme Volunteer leave Performance-related bonus Pension scheme Learning and development opportunities We value diversity and equal opportunities in employment and are committed to creating a workplace which is inclusive to everyone. As a member of the Disability Confident Scheme , we encourage candidates with disabilities who meet the minimum criteria, to apply for our jobs. If you have applied under the Disability Confident Scheme, please let us know in advance by emailing Find out more about Diversity and Inclusion at RSSB: Rail Safety and Standards Board Careers - VERCIDA If you require any reasonable adjustments with respect to our selection process including information in an alternative format, please contact us at We understand the importance of work-life balance and we offer our staff the flexibility to work within our core hours and the option to vary their location between both the office and home. If you are looking for further flexibility, speak to us at interview stage so that we can consider your request.
Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
09/12/2025
Full time
Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Operations Domain Expert Permanent | UK Wide | Hybrid Salary discussed at application Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation. The Role: As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will: Lead discovery work, service maturity reviews, and operational assessments Develop strategies, operating models, and transformation roadmaps Provide expert consultancy and delivery assurance on major programmes Support pre-sales activity through workshops, scoping, and bid content Shape compelling proposals, presentations, and capability statements Evolve Methods' service offerings, ensuring alignment with market trends Build reusable assets including templates, case studies, and playbooks Mentor Specialists, support recruitment, and deliver training Represent Methods through events, thought leadership, and insight content Key Experience Needed We're looking for a senior practitioner with proven experience across: IT Service Management implementation and optimisation Incident, Problem & Change Management Monitoring, observability, alerting, and event management Automation and orchestration within IT operations DevOps enablement and continuous delivery practices IT governance, risk, and compliance Capacity, performance, and availability management Service Desk and user support operations Defining KPIs, reporting, and continuous improvement programmes Operational security processes and controls What You Bring Ability to operate confidently with senior stakeholders Strong consultancy skills with clear, outcome-focused communication Experience shaping bids, writing technical narratives, and supporting sales A passion for building capability and mentoring technical communities Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE) Why Methods? You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.
09/12/2025
Full time
IT Operations Domain Expert Permanent | UK Wide | Hybrid Salary discussed at application Methods is expanding its senior capability and is seeking a Domain Expert to lead our IT Operations & Service Excellence offering. This is a strategic, high-impact role that blends expert delivery, pre-sales leadership, service design, and thought leadership. You will define how Methods supports clients across IT operations, automation, service management, and digital service excellence, while shaping future strategy and building capability across the organisation. The Role: As a Domain Expert, you will act as Methods' senior authority for IT Operations & Service Excellence. You will: Lead discovery work, service maturity reviews, and operational assessments Develop strategies, operating models, and transformation roadmaps Provide expert consultancy and delivery assurance on major programmes Support pre-sales activity through workshops, scoping, and bid content Shape compelling proposals, presentations, and capability statements Evolve Methods' service offerings, ensuring alignment with market trends Build reusable assets including templates, case studies, and playbooks Mentor Specialists, support recruitment, and deliver training Represent Methods through events, thought leadership, and insight content Key Experience Needed We're looking for a senior practitioner with proven experience across: IT Service Management implementation and optimisation Incident, Problem & Change Management Monitoring, observability, alerting, and event management Automation and orchestration within IT operations DevOps enablement and continuous delivery practices IT governance, risk, and compliance Capacity, performance, and availability management Service Desk and user support operations Defining KPIs, reporting, and continuous improvement programmes Operational security processes and controls What You Bring Ability to operate confidently with senior stakeholders Strong consultancy skills with clear, outcome-focused communication Experience shaping bids, writing technical narratives, and supporting sales A passion for building capability and mentoring technical communities Market awareness across emerging IT operations trends (AIOps, FinOps, automation, platform engineering, SRE) Why Methods? You'll join a growing Competency Centre with the opportunity to shape one of our core strategic offerings. You will influence how we deliver value, how we present ourselves to the market, and how we develop our next generation of specialists.
We're recruiting an Energy & Water Data Analyst on an initial 11-month contract for our client. Based in Broughton, you'll join the FMRE UK Energy & Sustainability team, playing a key role in managing energy and water data across the UK estate. You'll use your analytical and technical skills to improve data quality, ensure compliance, and turn complex consumption information into clear, actionable insights that support the organisation's ambitious 2030 sustainability goals. Role: Energy & Water Data Analyst Pay: Up to 40 per hour Via Umbrella Location: Broughton Contract: Monday - Friday 35 Hours per week, 11 Months contract IR35 Status: Inside Security Clearance : BPSS Responsibilities Act as the UK resource data expert, ensuring the Energy Management System (EnMS) and associated platforms are robustly configured to structure and manage Perform complex data analysis (e.g., regressions, baseload analysis) across the network to identify trends, consumption anomalies, failures, and opportunities for improvement in Energy and Water usage. Support weekly, monthly and annual reporting obligations. Define, create, and publish meaningful reports for operational use and management review, focusing on the development and monitoring of relevant Energy Performance Indicators (EnPIs) and water-related KPIs. Continuously monitor and highlight failures or out-of-condition performance, implementing chosen remedial actions to ensure the integrity of the data is available in a timely manner. Provide specialist Water service management and Energy data advice to FMRE site teams, project teams, and maintenance providers to ensure statutory and company compliance with current legislation, regulations, and best practices. Support the definition and implementation of Energy and CO2 reduction roadmaps and assist in deploying company-wide water objectives and targets. Assist in the general preparation for Opex and Capex budgets, providing data and costs to support capital investment cases. Support the delivery of Capital Investment projects (for both Energy and Water) from request to handover, including feasibility options appraisal and tender development. Requirements Minimum of 5 years' professional experience in the Energy/Environmental Management field. Expert knowledge of the end-to-end data lifecycle for Energy (E.g., BMS, metering, data transfer solutions). Experience structuring data trees and using Energy Management Systems (EMS) such as eSight. Strong understanding of water systems and networks, including methods to reduce consumption (e.g., closed loop, rainwater/greywater harvesting, etc.). Experience in identifying water infrastructure improvements. Proven ability to interpret policy, legislation, regulations, and national codes of practice (Water & Energy). Experience conducting contractor and compliance audits. If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"
09/12/2025
Contractor
We're recruiting an Energy & Water Data Analyst on an initial 11-month contract for our client. Based in Broughton, you'll join the FMRE UK Energy & Sustainability team, playing a key role in managing energy and water data across the UK estate. You'll use your analytical and technical skills to improve data quality, ensure compliance, and turn complex consumption information into clear, actionable insights that support the organisation's ambitious 2030 sustainability goals. Role: Energy & Water Data Analyst Pay: Up to 40 per hour Via Umbrella Location: Broughton Contract: Monday - Friday 35 Hours per week, 11 Months contract IR35 Status: Inside Security Clearance : BPSS Responsibilities Act as the UK resource data expert, ensuring the Energy Management System (EnMS) and associated platforms are robustly configured to structure and manage Perform complex data analysis (e.g., regressions, baseload analysis) across the network to identify trends, consumption anomalies, failures, and opportunities for improvement in Energy and Water usage. Support weekly, monthly and annual reporting obligations. Define, create, and publish meaningful reports for operational use and management review, focusing on the development and monitoring of relevant Energy Performance Indicators (EnPIs) and water-related KPIs. Continuously monitor and highlight failures or out-of-condition performance, implementing chosen remedial actions to ensure the integrity of the data is available in a timely manner. Provide specialist Water service management and Energy data advice to FMRE site teams, project teams, and maintenance providers to ensure statutory and company compliance with current legislation, regulations, and best practices. Support the definition and implementation of Energy and CO2 reduction roadmaps and assist in deploying company-wide water objectives and targets. Assist in the general preparation for Opex and Capex budgets, providing data and costs to support capital investment cases. Support the delivery of Capital Investment projects (for both Energy and Water) from request to handover, including feasibility options appraisal and tender development. Requirements Minimum of 5 years' professional experience in the Energy/Environmental Management field. Expert knowledge of the end-to-end data lifecycle for Energy (E.g., BMS, metering, data transfer solutions). Experience structuring data trees and using Energy Management Systems (EMS) such as eSight. Strong understanding of water systems and networks, including methods to reduce consumption (e.g., closed loop, rainwater/greywater harvesting, etc.). Experience in identifying water infrastructure improvements. Proven ability to interpret policy, legislation, regulations, and national codes of practice (Water & Energy). Experience conducting contractor and compliance audits. If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. " on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at anytime! Thank you for your follow!"
Consortium Professional Recruitment Ltd
Hull, Yorkshire
Head of PLM and Operational Technology Job Title: Head of PLM and Operational Technology Location: Hessle, Melton, Hull Salary: £60,000 to £70,000 plus enhanced benefits Employment: Permanent, Full Time Head of PLM and Operational Technology This global engineering led manufacturer is accelerating investment across its digital product development, digital manufacturing systems and smart factory landscape. The business is now seeking a Head of PLM and Operational Technology who will play a senior role in shaping, steering and supporting the strategy, delivery and optimisation of the systems underpinning R&D, Engineering, Procurement and Production. These platforms sit at the centre of how products are designed, engineered and manufactured, and this role provides the strategic leadership that ensures they evolve cohesively, integrate effectively and deliver measurable value across the entire lifecycle. A development-focused PLM & OT Manager role is also being recruited in parallel, providing a progression route for high-potential candidates About the Opportunity As the Head of PLM and Operational Technology, you will guide the development and enhancement of PLM, MES and OT platforms that support both product development and modern manufacturing operations. With continued investment across digital systems and Industry 4.0 capability, this role offers genuine opportunity to shape a multi site landscape and influence how the organisation s core technologies progress. Working closely with cross functional teams in R&D, Engineering, Procurement, Quality and Production, you will help ensure systems work seamlessly together, enabling strong data flow, better decision making and greater operational efficiency. This is a position that sits at the heart of the organisation s digital journey, offering both strategic input and hands on leadership in key integration initiatives. What You Will Lead Steering the long term PLM and Operational Technology strategy to support the organisation s engineering and manufacturing objectives Supporting and optimising enterprise PLM platforms across product design, data control and engineering change processes Overseeing OT systems including MES, SCADA and machine connectivity, working in partnership with engineering teams and external specialists Leading integration activity across PLM, ERP and MES platforms to deliver end to end visibility from design to production Establishing governance, compliance and security approaches across PLM and OT systems to meet UK and EU standards Developing and mentoring a multidisciplinary PLM and OT team, embedding continuous improvement and supporting capability growth What You Bring Experience working with modern PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE / ENOVIA, or similar Exposure to MES and OT technologies, for example Siemens Opcenter, Rockwell FactoryTalk, AVEVA, Ignition, or equivalent Understanding of integrating PLM, ERP and MES systems within a manufacturing environment Familiarity with Industry 4.0 principles such as IoT, automation, AI or digital twins Strong stakeholder management skills with the ability to collaborate across R&D, Engineering, Procurement, Production and wider functions to align priorities expectations and outcomes. Strategic thinking balanced with the ability to support hands on delivery and implementation Degree in Engineering, IT or a related discipline, with PLM or OT certifications considered an advantage Why This Role Stands Out Join a global organisation investing heavily in digital engineering and future ready manufacturing Influence multi site digital evolution across PLM, MES and OT systems Collaborate with high calibre R&D, Engineering and Production teams Shape long term direction while guiding day to day integration and improvement Gain exposure to modern technology ecosystems and ambitious transformation programmes Strong long term career progression in a function that is growing in scope and capability Salary & Benefits £60,000 to £70,000 per annum depending on experience Enhanced benefits package 25 days holiday plus bank holidays Contributory pension scheme Laptop, smartphone and tablet provided Ready to Apply? If you are excited by the opportunity to influence digital engineering, guide key PLM and OT platforms and support the evolution of modern manufacturing systems, we encourage you to apply for the Head of PLM and Operational Technology today. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
05/12/2025
Full time
Head of PLM and Operational Technology Job Title: Head of PLM and Operational Technology Location: Hessle, Melton, Hull Salary: £60,000 to £70,000 plus enhanced benefits Employment: Permanent, Full Time Head of PLM and Operational Technology This global engineering led manufacturer is accelerating investment across its digital product development, digital manufacturing systems and smart factory landscape. The business is now seeking a Head of PLM and Operational Technology who will play a senior role in shaping, steering and supporting the strategy, delivery and optimisation of the systems underpinning R&D, Engineering, Procurement and Production. These platforms sit at the centre of how products are designed, engineered and manufactured, and this role provides the strategic leadership that ensures they evolve cohesively, integrate effectively and deliver measurable value across the entire lifecycle. A development-focused PLM & OT Manager role is also being recruited in parallel, providing a progression route for high-potential candidates About the Opportunity As the Head of PLM and Operational Technology, you will guide the development and enhancement of PLM, MES and OT platforms that support both product development and modern manufacturing operations. With continued investment across digital systems and Industry 4.0 capability, this role offers genuine opportunity to shape a multi site landscape and influence how the organisation s core technologies progress. Working closely with cross functional teams in R&D, Engineering, Procurement, Quality and Production, you will help ensure systems work seamlessly together, enabling strong data flow, better decision making and greater operational efficiency. This is a position that sits at the heart of the organisation s digital journey, offering both strategic input and hands on leadership in key integration initiatives. What You Will Lead Steering the long term PLM and Operational Technology strategy to support the organisation s engineering and manufacturing objectives Supporting and optimising enterprise PLM platforms across product design, data control and engineering change processes Overseeing OT systems including MES, SCADA and machine connectivity, working in partnership with engineering teams and external specialists Leading integration activity across PLM, ERP and MES platforms to deliver end to end visibility from design to production Establishing governance, compliance and security approaches across PLM and OT systems to meet UK and EU standards Developing and mentoring a multidisciplinary PLM and OT team, embedding continuous improvement and supporting capability growth What You Bring Experience working with modern PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE / ENOVIA, or similar Exposure to MES and OT technologies, for example Siemens Opcenter, Rockwell FactoryTalk, AVEVA, Ignition, or equivalent Understanding of integrating PLM, ERP and MES systems within a manufacturing environment Familiarity with Industry 4.0 principles such as IoT, automation, AI or digital twins Strong stakeholder management skills with the ability to collaborate across R&D, Engineering, Procurement, Production and wider functions to align priorities expectations and outcomes. Strategic thinking balanced with the ability to support hands on delivery and implementation Degree in Engineering, IT or a related discipline, with PLM or OT certifications considered an advantage Why This Role Stands Out Join a global organisation investing heavily in digital engineering and future ready manufacturing Influence multi site digital evolution across PLM, MES and OT systems Collaborate with high calibre R&D, Engineering and Production teams Shape long term direction while guiding day to day integration and improvement Gain exposure to modern technology ecosystems and ambitious transformation programmes Strong long term career progression in a function that is growing in scope and capability Salary & Benefits £60,000 to £70,000 per annum depending on experience Enhanced benefits package 25 days holiday plus bank holidays Contributory pension scheme Laptop, smartphone and tablet provided Ready to Apply? If you are excited by the opportunity to influence digital engineering, guide key PLM and OT platforms and support the evolution of modern manufacturing systems, we encourage you to apply for the Head of PLM and Operational Technology today. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
05/12/2025
Full time
Technical Manager Location: Haverhill Salary: £60k + excellent benefits Employment Type: Full-time, Permanent Are you an experienced technical leader ready to shape the future of innovative engineering and software-driven products? This is a rare opportunity to step into a senior management role where you will guide the entire technical function of a well-established technology business with a global footprint. We are seeking a Technical Manager to oversee all engineering, software development, IT infrastructure, product development and technical strategy. This is a pivotal position with genuine influence over product quality, operational performance and long-term technology direction. About the Role As Technical Manager, you will lead and coordinate multi-disciplinary teams across software, electronics, mechanical engineering, IT systems and cybersecurity. You'll ensure products from embedded systems and firmware to PC-based weighing, labelling and industrial automation technology are developed, maintained and delivered to world-class standards. Working closely with senior leadership and international colleagues, you'll drive technical innovation, oversee mission-critical projects, and strengthen the company's engineering capability. Your work will directly impact product reliability, customer satisfaction and overall business success. Key Responsibilities Technical Leadership & Product Development Lead engineering, software, electronics and IT teams across all technical functions. Oversee development of embedded, PC-based and server-linked applications (Pascal/Delphi, C, C#, Assembler, MicroPascal, .NET). Manage full firmware lifecycles and ensure software is robust, maintainable and version-controlled. Provide high-level escalation support for complex technical issues. Drive continuous improvement for hardware systems including scale bases, conveyors, scanners and automation components. Lead root-cause investigations and long-term engineering corrective actions. Project & Programme Management Own full lifecycle of major engineering and product development projects. Create technical roadmaps, resource plans and cross-functional delivery schedules. Manage international engineering collaboration, ensuring on-time, compliant and cost-effective delivery. IT Infrastructure & Cybersecurity Oversee servers, networks, backups, DR/BC plans and overall IT resilience. Govern systems including Windows Server, Hyper-V, Microsoft 365, Azure AD, VPN/RADIUS, SQL and ERP platforms. Implement cybersecurity policies, MFA, password standards and security baselines. Work with external IT and security partners to maintain strong defence across the organisation. Compliance, Testing & Quality Ensure compliance with relevant industry and regulatory standards (e.g. NMi, WELMEC, MID, EMC, R51). Oversee type approvals, verification and conformity assessments. Provide technical approval for engineering changes, QA escalations and supplier submissions. Team Leadership & Development Line manage skilled engineers, developers and technical specialists. Mentor team members to build capability and encourage professional growth. Lead performance reviews, objective setting and succession planning. Foster a culture of collaboration, accountability and continuous improvement. Customer & Commercial Support Provide expert technical support for customer escalations, field challenges and tender requirements. Work closely with Sales, Retail, Industrial and Service divisions on feasibility assessments. Support strategic customer projects and product demonstrations. Working Environment A mix of office, lab, testing and production environments. Hands-on work with equipment, tools and test systems. Occasional UK and international travel, including to global headquarters. About You We're looking for someone who brings: Technical Skills Strong leadership across multi-disciplinary technical teams. Expertise in embedded and PC-based systems (Pascal/Delphi, C, C#, MicroPascal, SQL). Understanding of electronics design, microcontrollers, DSP and industrial automation. Solid IT infrastructure and cybersecurity knowledge. Experience delivering large-scale technical projects and managing cross-border collaboration. Qualifications & Experience Degree (or equivalent experience) in Engineering, Computer Science, Electronics or IT Systems. Proven experience managing engineering or software development teams. Hands-on involvement in product development and multi-discipline technical delivery. Experience with industrial equipment, weighing systems, embedded hardware or automation is advantageous. Strong knowledge of IT, cybersecurity, ERP/SQL systems and business-critical applications. If you're ready to lead a capable technical team, shape innovative products and influence future technology strategy, we'd love to hear from you. JBRP1_UKTJ
Freightserve recruitment are looking for a IT Project Deliver Manager for a well-established IT Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with client s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations / upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping and planning through to completion and handover. Develop and manage project plans, timelines and resource allocation. Work with sales team on quotes and budgets Oversee project execution, proactively addressing risks and issues to ensure successful delivery. Collaborate with technical teams to ensure solutions are robust, reliable and meet Company's standards. Key Role Aims / Responsibilities / Duties Achieve high level of Billable Time (60%+). The job will involve substantial time on customers sites. You are encouraged to find and sell opportunities to start new projects for clients where possible. Job involves making decisions and taking responsibility for the projects and keeping them moving forward. Demonstrate high standard of use of internal PSA and RMM tools and encourage others to follow suit. VIP Engagement Serve as the primary point of contact for project stakeholders, managing expectations and ensuring clear communication throughout the project lifecycle. Pro-active communication with client and internal staff. Facilitate regular project meetings, status updates, and reviews with clients and internal teams. Operational Oversight Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects. Ensure all project documentation is complete, accurate, and maintained according to Company's standards. Ensure clients goals are met. Participate in, schedule and manage site visits to ensure clients receive/experience great service and professional work. Team Development & Collaboration Strive to foster a culture of continuous learning and professional growth yourself, within the project team and through any work with the service desk team. Contribute to the development of project management best practices within the organization. Required Skills & Experience Proven experience in IT project management, ideally within an MSP or technical services environment. Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory). Experience with project management tools and methodologies (e.g. PRINCE2). Excellent communication, leadership, and stakeholder management skills. Ability to manage multiple projects simultaneously and adapt to changing priorities. Strong problem-solving skills and a proactive approach to risk management. Experience with Kaseya s portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365). As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
04/12/2025
Full time
Freightserve recruitment are looking for a IT Project Deliver Manager for a well-established IT Company. The role is Remote based working mainly from home, but will be visiting Customer sites around The Chelmsford, Essex areas. The IT Project Delivery Manager will lead the planning, execution, and delivery of IT projects, across a wide range of clients and their various industries. Ensuring alignment with client s objectives, technical requirements and to The Company standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations / upgrades and Cyber Security enhancements. Key Responsibilities:- Project Leadership & Delivery Lead end-to-end delivery of IT projects, from scoping and planning through to completion and handover. Develop and manage project plans, timelines and resource allocation. Work with sales team on quotes and budgets Oversee project execution, proactively addressing risks and issues to ensure successful delivery. Collaborate with technical teams to ensure solutions are robust, reliable and meet Company's standards. Key Role Aims / Responsibilities / Duties Achieve high level of Billable Time (60%+). The job will involve substantial time on customers sites. You are encouraged to find and sell opportunities to start new projects for clients where possible. Job involves making decisions and taking responsibility for the projects and keeping them moving forward. Demonstrate high standard of use of internal PSA and RMM tools and encourage others to follow suit. VIP Engagement Serve as the primary point of contact for project stakeholders, managing expectations and ensuring clear communication throughout the project lifecycle. Pro-active communication with client and internal staff. Facilitate regular project meetings, status updates, and reviews with clients and internal teams. Operational Oversight Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects. Ensure all project documentation is complete, accurate, and maintained according to Company's standards. Ensure clients goals are met. Participate in, schedule and manage site visits to ensure clients receive/experience great service and professional work. Team Development & Collaboration Strive to foster a culture of continuous learning and professional growth yourself, within the project team and through any work with the service desk team. Contribute to the development of project management best practices within the organization. Required Skills & Experience Proven experience in IT project management, ideally within an MSP or technical services environment. Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory). Experience with project management tools and methodologies (e.g. PRINCE2). Excellent communication, leadership, and stakeholder management skills. Ability to manage multiple projects simultaneously and adapt to changing priorities. Strong problem-solving skills and a proactive approach to risk management. Experience with Kaseya s portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365). As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
04/12/2025
Full time
Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager Location: London Department: Digital Operations Salary: 65-70k + Benefits Company Overview: We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities: Team Leadership and Management: Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight: Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support: Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management: Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance: Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance: Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement: Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication: Act as the primary point of contact for all digital operations-related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management: Manage and resolve high-priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements: Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Entity: Technology Job Family Group: IT&S Group Job Description: This role is working within bps Gas and Power Trading division on the core trading and risk management platform, Endur. We are looking for an Endur Technology Engineer who is an experienced Endur practitioner with a deep level of application and trading expertise. You will bring knowledge of commodity trading and the use of ERTM systems to manage activity and be familiar with both the business application of these technologies and the broad concepts behind Agile technology delivery and DevOps. In bp, you will thrive in a culture of continuous improvement, encouraging and empowering innovation and the delivery of changes that optimise operational efficiency and user experience. You can improve your skills through continuous learning of new technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Engineering Community. Key Accountabilities The safety of our people and our customers is our highest priority. The role will advocate and lead in this and promote a culture of security and safety in everything that we do. Work as part of evolving multi-disciplinary teams which may include Software Engineers, Enterprise Technology Engineers, Designers, SecOps, and Product owners to deliver value through the application of specialist skills Work with vendors and partners providing market solutions to optimize the usage and value which can be delivered from the appropriate technology platform Ensure operational integrity of what you build, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy. Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams. Essential Experience and Job Requirements: Proven hands-on experience coding, implementing and extending features in Openlink Endur. Excellent and demonstrable C# programming and Oracle SQL skills showcasing the Endur data model. Hands on and in-depth experience of Endurs C# OpenComponent API, Open JVS, UDSRs, Report Builder, Operation Services and Services Manager (Grid Architecture). Hands on experience with the overall Endur architecture, including understanding of core Risk simulation results and all major modules of Endur such as APM, TPM, Market Explorer, Operations Manager, Connex and EOD/Domain Services. Understand Endur deployment procedures including CMM import/export and cloud DevOps In-depth experience working in at least one area of Front/Mid/Back office/Operations. Experience of delivering large scale projects, estimating complex development activities through to successful deliveries. Working with business analysts, testers and business collaborators to refine requirements, design and implement efficient supportable & scalable application solutions. Experience working on at least one globally traded market, preferably physical commodities, with strong knowledge of the end to end Trade Life Cycle. Implementing a test regime to ensure solution quality across the delivery cycles. Working with a hybrid team of delivery resources (internal & external); utilising scrum methodology where relevant Strong Communications skills with the ability to operate across complex business environments and collaborators up to executive level Education Bachelor or masters degree in computer science, engineering, information systems, economics or a numerate degree. Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others! We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: C#.NET, C Sharp (Programming Language), Openlink Endur, Oracle SQL, Trading knowledge Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ
04/12/2025
Full time
Entity: Technology Job Family Group: IT&S Group Job Description: This role is working within bps Gas and Power Trading division on the core trading and risk management platform, Endur. We are looking for an Endur Technology Engineer who is an experienced Endur practitioner with a deep level of application and trading expertise. You will bring knowledge of commodity trading and the use of ERTM systems to manage activity and be familiar with both the business application of these technologies and the broad concepts behind Agile technology delivery and DevOps. In bp, you will thrive in a culture of continuous improvement, encouraging and empowering innovation and the delivery of changes that optimise operational efficiency and user experience. You can improve your skills through continuous learning of new technologies, trends & methods, applying knowledge gained to improve bp standards and the capabilities of the Engineering Community. Key Accountabilities The safety of our people and our customers is our highest priority. The role will advocate and lead in this and promote a culture of security and safety in everything that we do. Work as part of evolving multi-disciplinary teams which may include Software Engineers, Enterprise Technology Engineers, Designers, SecOps, and Product owners to deliver value through the application of specialist skills Work with vendors and partners providing market solutions to optimize the usage and value which can be delivered from the appropriate technology platform Ensure operational integrity of what you build, assuring operational compliance with architectural and security standards, as well as compliance and policy controls refined by Strategy. Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams. Essential Experience and Job Requirements: Proven hands-on experience coding, implementing and extending features in Openlink Endur. Excellent and demonstrable C# programming and Oracle SQL skills showcasing the Endur data model. Hands on and in-depth experience of Endurs C# OpenComponent API, Open JVS, UDSRs, Report Builder, Operation Services and Services Manager (Grid Architecture). Hands on experience with the overall Endur architecture, including understanding of core Risk simulation results and all major modules of Endur such as APM, TPM, Market Explorer, Operations Manager, Connex and EOD/Domain Services. Understand Endur deployment procedures including CMM import/export and cloud DevOps In-depth experience working in at least one area of Front/Mid/Back office/Operations. Experience of delivering large scale projects, estimating complex development activities through to successful deliveries. Working with business analysts, testers and business collaborators to refine requirements, design and implement efficient supportable & scalable application solutions. Experience working on at least one globally traded market, preferably physical commodities, with strong knowledge of the end to end Trade Life Cycle. Implementing a test regime to ensure solution quality across the delivery cycles. Working with a hybrid team of delivery resources (internal & external); utilising scrum methodology where relevant Strong Communications skills with the ability to operate across complex business environments and collaborators up to executive level Education Bachelor or masters degree in computer science, engineering, information systems, economics or a numerate degree. Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others! We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: C#.NET, C Sharp (Programming Language), Openlink Endur, Oracle SQL, Trading knowledge Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status.Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process,pleasecontact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. JBRP1_UKTJ