Job Description: Function Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth.We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data. Job description The Team We are the Hitachi Digital Global Information Security team, passionate advocates of Information Security. Our primary responsibility is safeguarding the confidentiality, integrity, and availability of enterprise data, systems, and information. We ensure that corporate systems are secure and that the products we deliver to customers are free of security flaws and vulnerabilities. We are seeking an IAM Specialist, whose mission is to ensure that the right people get access to the right resources at the right time, in a secure manner. We constantly seek new and better ways of doing things, and we need highly motivated individuals who want to be part of a world-class information security program. The Role Developing custom integrations and automation across Okta Workforce Identity Cloud, Okta Identity Governance, and Auth0 using Node.js, JavaScript, Python, and PowerShell. Development and maintenance of Terraform configurations and CI/CD pipelines for IAM infrastructure as code. Creating, reviewing, and maintaining OAuth and OIDC integrations across both Okta and Auth0. Completing SAML integrations with custom rule and attribute statements. Developing Okta Workflows to drive critical business processes, provisioning, and registration flows. Developing custom rules and actions within Auth0 to interact with external platforms. Writing custom Node.js functions and Express applications to enhance IAM platform capabilities. Supporting Identity Governance processes including access certifications, entitlement management, and lifecycle automation. Building PowerShell and Python scripts to automate reporting, reconciliation, and operational tasks. Management of application access policies and authorization server policies across environments. Developing integrations with critical platforms such as Workday, Active Directory, Azure, and Salesforce. Supporting Org2Org federations with other companies in the Hitachi Group. Participating in code reviews for automation and tenant management. What You'll Bring Strong understanding of authentication mechanisms and protocols including OIDC/OAuth and SAML, and key related security concepts such as MFA, and how these are used with Okta, Auth0, and other IdPs, and the ability to troubleshoot issues in this realm. Strong experience integrating applications with both Okta and Auth0 for SSO, provisioning, and governance. Hands on development proficiency in Node.js, JavaScript, Python, and PowerShell. Experience building production-grade automation and integrations is required. Comfort and skill with Terraform, CI/CD tooling, and Infrastructure as Code best practices. Knowledge of Okta Identity Governance including access certifications, entitlement management, RBAC, and ABAC concepts. Familiarity with Okta's and Auth0's public-facing API collections and development SDKs. Hands on experience within large enterprise scale IAM environments, including experience with workflows and scripting with public facing APIs. Knowledge of advanced Okta SKUs such as Okta Workflows, Okta Identity Governance, and the Okta Access Gateway. Okta certifications are a plus. Understanding and knowledge of modern cybersecurity threats and how a successful IAM program can assist an enterprise in mitigating those threats. Great interpersonal skills: good written & oral communication in English, ability & willingness to work within an international team, collaborative & team-oriented approach, being self-driven with an ability to quickly adapt to new technologies and variables in a dynamic and fast moving, large scale project with tight deadlines, multiple priorities and under defined budget, high attention to details and quality. About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
26/07/2026
Full time
Job Description: Function Our Company We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data. If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth.We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data. Job description The Team We are the Hitachi Digital Global Information Security team, passionate advocates of Information Security. Our primary responsibility is safeguarding the confidentiality, integrity, and availability of enterprise data, systems, and information. We ensure that corporate systems are secure and that the products we deliver to customers are free of security flaws and vulnerabilities. We are seeking an IAM Specialist, whose mission is to ensure that the right people get access to the right resources at the right time, in a secure manner. We constantly seek new and better ways of doing things, and we need highly motivated individuals who want to be part of a world-class information security program. The Role Developing custom integrations and automation across Okta Workforce Identity Cloud, Okta Identity Governance, and Auth0 using Node.js, JavaScript, Python, and PowerShell. Development and maintenance of Terraform configurations and CI/CD pipelines for IAM infrastructure as code. Creating, reviewing, and maintaining OAuth and OIDC integrations across both Okta and Auth0. Completing SAML integrations with custom rule and attribute statements. Developing Okta Workflows to drive critical business processes, provisioning, and registration flows. Developing custom rules and actions within Auth0 to interact with external platforms. Writing custom Node.js functions and Express applications to enhance IAM platform capabilities. Supporting Identity Governance processes including access certifications, entitlement management, and lifecycle automation. Building PowerShell and Python scripts to automate reporting, reconciliation, and operational tasks. Management of application access policies and authorization server policies across environments. Developing integrations with critical platforms such as Workday, Active Directory, Azure, and Salesforce. Supporting Org2Org federations with other companies in the Hitachi Group. Participating in code reviews for automation and tenant management. What You'll Bring Strong understanding of authentication mechanisms and protocols including OIDC/OAuth and SAML, and key related security concepts such as MFA, and how these are used with Okta, Auth0, and other IdPs, and the ability to troubleshoot issues in this realm. Strong experience integrating applications with both Okta and Auth0 for SSO, provisioning, and governance. Hands on development proficiency in Node.js, JavaScript, Python, and PowerShell. Experience building production-grade automation and integrations is required. Comfort and skill with Terraform, CI/CD tooling, and Infrastructure as Code best practices. Knowledge of Okta Identity Governance including access certifications, entitlement management, RBAC, and ABAC concepts. Familiarity with Okta's and Auth0's public-facing API collections and development SDKs. Hands on experience within large enterprise scale IAM environments, including experience with workflows and scripting with public facing APIs. Knowledge of advanced Okta SKUs such as Okta Workflows, Okta Identity Governance, and the Okta Access Gateway. Okta certifications are a plus. Understanding and knowledge of modern cybersecurity threats and how a successful IAM program can assist an enterprise in mitigating those threats. Great interpersonal skills: good written & oral communication in English, ability & willingness to work within an international team, collaborative & team-oriented approach, being self-driven with an ability to quickly adapt to new technologies and variables in a dynamic and fast moving, large scale project with tight deadlines, multiple priorities and under defined budget, high attention to details and quality. About us We're a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
26/07/2026
Full time
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
CIAM Architect (Contract) Contract: 6-12 Months Location: Hybrid / Remote London Day Rate: Competitive, Outside Overview We are seeking an experienced CIAM Architect to lead the design and delivery of Customer Identity & Access Management solutions, ensuring secure, scalable, and seamless customer experiences across digital platforms. The role will combine strategic architecture leadership with hands on engagement across customer journeys, security, and delivery teams. Key Responsibilities Define and deliver the CIAM architecture vision, strategy, and roadmap. Provide external facing thought leadership on identity trends, emerging technologies, and industry best practices. Design solutions for SSO, MFA, passwordless authentication, social login, federation, and customer lifecycle management. Lead architecture for OAuth 2.0, OpenID Connect, SAML, SCIM, and API security. Prioritise and manage the CIAM architecture and delivery backlog in line with business priorities. Conduct customer journey risk assessments, identifying security, privacy, and user experience risks. Work closely with business, security, product, and engineering teams to translate requirements into solution designs. Ensure compliance with GDPR and security best practices. Provide technical leadership and governance throughout delivery and implementation. Required Experience Extensive experience in CIAM architecture roles. Strong knowledge of OAuth 2.0, OpenID Connect, SAML, SCIM, and modern authentication methods. Hands on experience with platforms such as Microsoft Entra External ID, Okta, Auth0, ForgeRock, or Ping Identity. Experience designing cloud-based identity solutions (Azure, AWS, or GCP). Experience assessing and improving digital customer journeys. Strong stakeholder management, communication, and influencing skills. Desirable TOGAF, CISSP, CISM, or Microsoft security certifications. Experience in regulated environments (Financial Services, Public Sector, Healthcare, Retail). Knowledge of Zero Trust, adaptive authentication, identity fraud prevention, and customer experience optimisation. Deliverables CIAM vision, strategy, and target state architecture. Prioritised architecture backlog and roadmap. Customer journey risk assessments and recommendations. Solution designs, standards, and governance documentation. Support for implementation, assurance, and stakeholder engagement activities. Ideal Candidate: A pragmatic CIAM specialist with strong architecture and consulting skills, capable of shaping identity strategy, assessing customer journey risks, prioritising delivery roadmaps, and guiding organisations towards modern, secure customer identity platforms.
26/07/2026
Full time
CIAM Architect (Contract) Contract: 6-12 Months Location: Hybrid / Remote London Day Rate: Competitive, Outside Overview We are seeking an experienced CIAM Architect to lead the design and delivery of Customer Identity & Access Management solutions, ensuring secure, scalable, and seamless customer experiences across digital platforms. The role will combine strategic architecture leadership with hands on engagement across customer journeys, security, and delivery teams. Key Responsibilities Define and deliver the CIAM architecture vision, strategy, and roadmap. Provide external facing thought leadership on identity trends, emerging technologies, and industry best practices. Design solutions for SSO, MFA, passwordless authentication, social login, federation, and customer lifecycle management. Lead architecture for OAuth 2.0, OpenID Connect, SAML, SCIM, and API security. Prioritise and manage the CIAM architecture and delivery backlog in line with business priorities. Conduct customer journey risk assessments, identifying security, privacy, and user experience risks. Work closely with business, security, product, and engineering teams to translate requirements into solution designs. Ensure compliance with GDPR and security best practices. Provide technical leadership and governance throughout delivery and implementation. Required Experience Extensive experience in CIAM architecture roles. Strong knowledge of OAuth 2.0, OpenID Connect, SAML, SCIM, and modern authentication methods. Hands on experience with platforms such as Microsoft Entra External ID, Okta, Auth0, ForgeRock, or Ping Identity. Experience designing cloud-based identity solutions (Azure, AWS, or GCP). Experience assessing and improving digital customer journeys. Strong stakeholder management, communication, and influencing skills. Desirable TOGAF, CISSP, CISM, or Microsoft security certifications. Experience in regulated environments (Financial Services, Public Sector, Healthcare, Retail). Knowledge of Zero Trust, adaptive authentication, identity fraud prevention, and customer experience optimisation. Deliverables CIAM vision, strategy, and target state architecture. Prioritised architecture backlog and roadmap. Customer journey risk assessments and recommendations. Solution designs, standards, and governance documentation. Support for implementation, assurance, and stakeholder engagement activities. Ideal Candidate: A pragmatic CIAM specialist with strong architecture and consulting skills, capable of shaping identity strategy, assessing customer journey risks, prioritising delivery roadmaps, and guiding organisations towards modern, secure customer identity platforms.
About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver and Bangalore, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Who we are Ema is building the world's largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We've raised over $90M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with hubs in London, Vancouver and Bangalore. Role Overview We are seeking a seasoned AI Strategist to lead strategic enterprise accounts and play a pivotal role in shaping high-impact AI engagements. This role will work closely with our Executive Leadership Team, providing leverage on our most important deals and helping drive transformative AI adoption across major enterprises. The ideal candidate has previously served as a Senior Engagement Manager (or equivalent) at a top-tier consulting firm such as McKinsey, BCG, Bain, or comparable management consulting firms, and is familiar with complex enterprise sales motions. You must be comfortable engaging at C-level, shaping AI strategy for customers, and partnering cross-functionally to orchestrate successful outcomes. Key Responsibilities Own and drive AI strategy for high-value enterprise accounts Partner with executive sponsors, customer success, solution engineering, and product to deliver winning AI solutions. Act as the strategic advisor to client leadership, helping define AI transformation roadmaps and business cases. Deal Strategy & Executive Leverage Work closely with the CEO, CRO, and broader leadership team to influence deal strategy and positioning on the most strategic opportunities globally Bring consulting-grade thinking to structure engagements, solution narratives, and commercial approaches. Shape proposals, POVs, and strategic narratives to accelerate deal cycles. Client Advisory & Relationship Management Serve as a trusted advisor to senior stakeholders (CIO, CDO, CDO, CXO) on AI-driven business transformation. Navigate complex organizational structures and drive stakeholder alignment at executive and working levels. Lead strategic workshops, discovery sessions, and executive briefings. Cross-Functional Collaboration Collaborate with product, engineering, GTM, and delivery teams to align AI solutions with customer objectives. Provide market insights and customer feedback to inform product roadmap and GTM strategy. Mentor internal teams on consultative selling, strategic storytelling, and engagement design. What You Bring Requirement Experience: 7-12 years+ overall, including time as a Senior Engagement Manager / Project Leader at McKinsey, BCG, Bain, or similar. Background: Strong experience in consulting-led enterprise strategy and transformation engagements. Sales Motion Exposure: Familiarity with enterprise SaaS or AI/technology sales cycles is essential. AI & Digital Fluency: Deep understanding of AI/ML applications in enterprise workflows (LLMs a plus). Stakeholder Management: Proven track record advising C-suite clients and managing executive relationships. Strategic Thinking: Ability to design business cases, assess ROI, and translate strategy into actionable execution. Communication: Exceptional storytelling, structured problem-solving, and presentation skills. Collaboration: Experience working with cross-functional leadership teams in high-velocity environments. Nice to Have Prior exposure to AI, Generative AI platforms, or data transformation initiatives. Experience working with high-growth startups or global SaaS companies. MBA from a top-tier institution. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
26/07/2026
Full time
About Ema Ema is building the world's leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver and Bangalore, Ema is at the frontier of what Agentic AI can do in production - we ship real systems that run real business processes at scale. Who we are Ema is building the world's largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling expertise to this mission. Our team includes top engineers from Google, Microsoft Research, Facebook, Square, and Coinbase, and alumni of Stanford, MIT, UC Berkeley, CMU, and IITs. We've raised over $90M from top-tier investors including Accel, Naspers/Prosus, Section32, SCB10X, Sozo Ventures, Hitachi Ventures, and prominent angels like Sheryl Sandberg, Jerry Yang, and Dustin Moskovitz. Ema is headquartered in Silicon Valley with hubs in London, Vancouver and Bangalore. Role Overview We are seeking a seasoned AI Strategist to lead strategic enterprise accounts and play a pivotal role in shaping high-impact AI engagements. This role will work closely with our Executive Leadership Team, providing leverage on our most important deals and helping drive transformative AI adoption across major enterprises. The ideal candidate has previously served as a Senior Engagement Manager (or equivalent) at a top-tier consulting firm such as McKinsey, BCG, Bain, or comparable management consulting firms, and is familiar with complex enterprise sales motions. You must be comfortable engaging at C-level, shaping AI strategy for customers, and partnering cross-functionally to orchestrate successful outcomes. Key Responsibilities Own and drive AI strategy for high-value enterprise accounts Partner with executive sponsors, customer success, solution engineering, and product to deliver winning AI solutions. Act as the strategic advisor to client leadership, helping define AI transformation roadmaps and business cases. Deal Strategy & Executive Leverage Work closely with the CEO, CRO, and broader leadership team to influence deal strategy and positioning on the most strategic opportunities globally Bring consulting-grade thinking to structure engagements, solution narratives, and commercial approaches. Shape proposals, POVs, and strategic narratives to accelerate deal cycles. Client Advisory & Relationship Management Serve as a trusted advisor to senior stakeholders (CIO, CDO, CDO, CXO) on AI-driven business transformation. Navigate complex organizational structures and drive stakeholder alignment at executive and working levels. Lead strategic workshops, discovery sessions, and executive briefings. Cross-Functional Collaboration Collaborate with product, engineering, GTM, and delivery teams to align AI solutions with customer objectives. Provide market insights and customer feedback to inform product roadmap and GTM strategy. Mentor internal teams on consultative selling, strategic storytelling, and engagement design. What You Bring Requirement Experience: 7-12 years+ overall, including time as a Senior Engagement Manager / Project Leader at McKinsey, BCG, Bain, or similar. Background: Strong experience in consulting-led enterprise strategy and transformation engagements. Sales Motion Exposure: Familiarity with enterprise SaaS or AI/technology sales cycles is essential. AI & Digital Fluency: Deep understanding of AI/ML applications in enterprise workflows (LLMs a plus). Stakeholder Management: Proven track record advising C-suite clients and managing executive relationships. Strategic Thinking: Ability to design business cases, assess ROI, and translate strategy into actionable execution. Communication: Exceptional storytelling, structured problem-solving, and presentation skills. Collaboration: Experience working with cross-functional leadership teams in high-velocity environments. Nice to Have Prior exposure to AI, Generative AI platforms, or data transformation initiatives. Experience working with high-growth startups or global SaaS companies. MBA from a top-tier institution. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.
Company Description We're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description We are looking for an experienced Cloud Engineer to join our team supporting and developing our global platforms. As part of the On-Premise and Cloud Operations team, you'll be responsible for the day-to-day operation, support and optimisation of key IT platforms across both on-premise and cloud environments. This team is a key part of the wider IT Engineering function, ensuring platform stability, high service availability, and efficient incident resolution, while contributing to continuous improvement initiatives across tooling, automation and processes. You will have experience as a multi-skilled and highly adaptable engineer who can support operational delivery, while looking to develop deeper technical expertise in one or more technology areas. Qualifications Preferred experience using Citrix XenServer, Virtual Apps and Desktops. Proven experience with Identity and Access technologies, such as Okta and Entra ID. Knowledge of Cloud technologies such as M365, AVD and GCP. Experience using Exchange SE/Online and Cisco ESA is desirable. Commercial experience with Active Directory/Group Policy is required. Understanding of Ivanti UWM. Monitoring and logging tools such as Splunk. Experience in using PowerShell scripting is preferred. Building access and monitoring technologies, such as Net2/CCTV. Additional Information Installing, managing, and monitoring highly available Citrix infrastructure. Managing and monitoring mail services, Exchange, and ESA. Managing and monitoring identity and access using Okta and Entra ID. Optimising the M365 environment for the business. Troubleshooting complex issues and drive them to resolution. Writing scripts to automate processes and accelerate common tasks. Managing Group Policy and personalisation. Maintaining up-to-date documentation and share knowledge with the team. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.
26/07/2026
Full time
Company Description We're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our global worldwide. Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak. Job Description We are looking for an experienced Cloud Engineer to join our team supporting and developing our global platforms. As part of the On-Premise and Cloud Operations team, you'll be responsible for the day-to-day operation, support and optimisation of key IT platforms across both on-premise and cloud environments. This team is a key part of the wider IT Engineering function, ensuring platform stability, high service availability, and efficient incident resolution, while contributing to continuous improvement initiatives across tooling, automation and processes. You will have experience as a multi-skilled and highly adaptable engineer who can support operational delivery, while looking to develop deeper technical expertise in one or more technology areas. Qualifications Preferred experience using Citrix XenServer, Virtual Apps and Desktops. Proven experience with Identity and Access technologies, such as Okta and Entra ID. Knowledge of Cloud technologies such as M365, AVD and GCP. Experience using Exchange SE/Online and Cisco ESA is desirable. Commercial experience with Active Directory/Group Policy is required. Understanding of Ivanti UWM. Monitoring and logging tools such as Splunk. Experience in using PowerShell scripting is preferred. Building access and monitoring technologies, such as Net2/CCTV. Additional Information Installing, managing, and monitoring highly available Citrix infrastructure. Managing and monitoring mail services, Exchange, and ESA. Managing and monitoring identity and access using Okta and Entra ID. Optimising the M365 environment for the business. Troubleshooting complex issues and drive them to resolution. Writing scripts to automate processes and accelerate common tasks. Managing Group Policy and personalisation. Maintaining up-to-date documentation and share knowledge with the team. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don't hesitate to reach out.
We're currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team. This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months. The Role As a Mac Support Specialist, you'll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS related issues. You'll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first class customer experience. Key Responsibilities Provide technical support for Mac devices and macOS environments Diagnose, troubleshoot and resolve hardware, software and connectivity issues Deliver outstanding customer service through effective technical support and communication Support and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and Okta Escalate complex technical issues to senior engineers when required Maintain accurate documentation of incidents, resolutions and internal processes Contribute to continuous service improvement initiatives and enhance the overall user experience Keep up to date with emerging technologies and industry best practices Skills & Experience Strong hands on experience supporting Mac devices and macOS environments Proven experience in a 1st/2nd Line Support role with a strong Apple focus Exposure to Addigy, Jamf, JumpCloud, Okta or similar device management platforms Solid troubleshooting and problem solving skills Good understanding of networking fundamentals Excellent communication and customer service skills Proactive, self motivated and eager to learn Ability to work effectively both independently and as part of a team What's on Offer Opportunity to join a specialist Mac-focused MSP with an excellent reputation Funded professional certifications within your first six months Ongoing training and career development opportunities Supportive and collaborative team environment Exposure to a wide range of technologies and client environments Clear progression opportunities as the business continues to grow
26/07/2026
Full time
We're currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team. This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months. The Role As a Mac Support Specialist, you'll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS related issues. You'll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first class customer experience. Key Responsibilities Provide technical support for Mac devices and macOS environments Diagnose, troubleshoot and resolve hardware, software and connectivity issues Deliver outstanding customer service through effective technical support and communication Support and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and Okta Escalate complex technical issues to senior engineers when required Maintain accurate documentation of incidents, resolutions and internal processes Contribute to continuous service improvement initiatives and enhance the overall user experience Keep up to date with emerging technologies and industry best practices Skills & Experience Strong hands on experience supporting Mac devices and macOS environments Proven experience in a 1st/2nd Line Support role with a strong Apple focus Exposure to Addigy, Jamf, JumpCloud, Okta or similar device management platforms Solid troubleshooting and problem solving skills Good understanding of networking fundamentals Excellent communication and customer service skills Proactive, self motivated and eager to learn Ability to work effectively both independently and as part of a team What's on Offer Opportunity to join a specialist Mac-focused MSP with an excellent reputation Funded professional certifications within your first six months Ongoing training and career development opportunities Supportive and collaborative team environment Exposure to a wide range of technologies and client environments Clear progression opportunities as the business continues to grow
Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently. We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel. We have achieved early traction and product-market fit with a world-class team, and we are now focused on building a category-defining company. This is your opportunity to join us early and shape not just a product, but a category. How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Our Product Delivery team is the engine that turns vision into impact. We ship early and often, getting valuable features into the hands of customers quickly and iterating from there. We work in the open by default, sharing progress and ideas, and we trust each other to own outcomes. We're a small but mighty crew where every person plays a critical role and we're committed to using AI to work smarter and faster. About the Role We're looking for a Backend Engineer who has an appreciation for all things security and system interconnectivity. This is a very hands-on technical role where you will be responsible for designing, building and maintaining scalable integrations between our core applications, identity providers and data security platforms. What You Will Do Own deliveries and features from start to finish Design, build, and own backend services in a microservices-based, event-driven architecture Implement core domain logic that drives key product workflows and system behavior Ingest and process high-volume usage and event data from customer-facing endpoints Build backend services that support operational, analytics, and reporting use cases Model, persist, and manage domain data, enabling querying, filtering, and lifecycle management Expose well-designed APIs and webhooks consumed by customers, UIs, and external systems Power customer-facing UI experiences by providing backend APIs for visibility, analytics, and configuration What You Bring 3-5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven/Gradle) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast-paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job; it's an opportunity to be part of a team that is redefining cybersecurity. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Competitive pay and meaningful equity with a direct stake in Harmonic's success Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work A small, passionate team that values transparency, creativity, and learning Thoughtful leadership that cares deeply about growth, impact, and people Annual global off-sites (past trips include Lisbon and Nashville) The chance to directly shape both our product and our culture as we build a category-defining company Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
25/07/2026
Full time
Harmonic Security lets teams adopt AI tools safely by protecting sensitive data in real time with minimal effort. It gives enterprises full control and stops leaks so that their teams can innovate confidently. We are led by cybersecurity experts and backed by top investors including N47, Ten Eleven Ventures, and In-Q-Tel. We have achieved early traction and product-market fit with a world-class team, and we are now focused on building a category-defining company. This is your opportunity to join us early and shape not just a product, but a category. How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Our Product Delivery team is the engine that turns vision into impact. We ship early and often, getting valuable features into the hands of customers quickly and iterating from there. We work in the open by default, sharing progress and ideas, and we trust each other to own outcomes. We're a small but mighty crew where every person plays a critical role and we're committed to using AI to work smarter and faster. About the Role We're looking for a Backend Engineer who has an appreciation for all things security and system interconnectivity. This is a very hands-on technical role where you will be responsible for designing, building and maintaining scalable integrations between our core applications, identity providers and data security platforms. What You Will Do Own deliveries and features from start to finish Design, build, and own backend services in a microservices-based, event-driven architecture Implement core domain logic that drives key product workflows and system behavior Ingest and process high-volume usage and event data from customer-facing endpoints Build backend services that support operational, analytics, and reporting use cases Model, persist, and manage domain data, enabling querying, filtering, and lifecycle management Expose well-designed APIs and webhooks consumed by customers, UIs, and external systems Power customer-facing UI experiences by providing backend APIs for visibility, analytics, and configuration What You Bring 3-5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven/Gradle) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast-paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job; it's an opportunity to be part of a team that is redefining cybersecurity. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Competitive pay and meaningful equity with a direct stake in Harmonic's success Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work A small, passionate team that values transparency, creativity, and learning Thoughtful leadership that cares deeply about growth, impact, and people Annual global off-sites (past trips include Lisbon and Nashville) The chance to directly shape both our product and our culture as we build a category-defining company Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
Kraken Digital Asset Exchange
Manchester, Lancashire
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
25/07/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Staff Product Manager - Enterprise Platform Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security conscious organisations evaluate our content, architecture and demos before purchasing. You will own the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect production reality. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise critical features including SCIM based user provisioning, SSO/SAML, role based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production representative, easy to provision and reset, and kept current with product releases. Partner closely with Sales, Solutions Engineering and Customer Success to understand procurement blockers, security review patterns and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time to value. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise readiness story, support pre sales security reviews and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed and expansion. Ship incrementally, learning from early adopters, and maintain a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure or enterprise readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long term platform investment against short term enterprise deal demands. Strong cross functional leadership, with experience aligning Engineering, Security, Sales, Legal and executive stakeholders around a coherent platform strategy. Additional Qualifications Experience at a company selling to enterprise security teams or IT buyers, navigating procurement security reviews, compliance requirements or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh and representative of production across rapid release cycles. Familiarity with the identity provider landscape - Okta, Azure AD, Google Workspace, Microsoft Entra and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What We Offer Work/life balance: Flexible hours, 33 vacation days Well being and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity and collaboration, then this is the place for you!
25/07/2026
Full time
Staff Product Manager - Enterprise Platform Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security conscious organisations evaluate our content, architecture and demos before purchasing. You will own the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect production reality. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise critical features including SCIM based user provisioning, SSO/SAML, role based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production representative, easy to provision and reset, and kept current with product releases. Partner closely with Sales, Solutions Engineering and Customer Success to understand procurement blockers, security review patterns and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time to value. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise readiness story, support pre sales security reviews and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed and expansion. Ship incrementally, learning from early adopters, and maintain a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure or enterprise readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long term platform investment against short term enterprise deal demands. Strong cross functional leadership, with experience aligning Engineering, Security, Sales, Legal and executive stakeholders around a coherent platform strategy. Additional Qualifications Experience at a company selling to enterprise security teams or IT buyers, navigating procurement security reviews, compliance requirements or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh and representative of production across rapid release cycles. Familiarity with the identity provider landscape - Okta, Azure AD, Google Workspace, Microsoft Entra and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What We Offer Work/life balance: Flexible hours, 33 vacation days Well being and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity and collaboration, then this is the place for you!
How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard to do well: give customers fast, accurate answers, and use engineering to make the next hundred questions faster to answer than the last one. That means real backend work - fixing bugs, shipping small customer-driven improvements, and building automation and tooling that reduces how much of this has to be done by hand at all. You'll have direct influence over how this function is run, tooled, and measured from day one. About the Role We're looking for a Backend Engineer to sit inside Customer Engineering rather than the product roadmap team. You'll be the technical backbone for how we support and delight customers day-to-day: triaging and fixing bugs, resolving smallish customer requests, spotting opportunities to get ahead of a problem or surprise a customer with something they didn't ask for, and - critically - building tools and automation that let customers (and the team around you) get answers without needing an engineer in the loop every time. You'll work across our core applications, identity providers, and data security platforms, and you'll bring the same engineering rigor to this function as you would to product work - just pointed at a different problem. What You'll Do Triage, diagnose, and fix customer-reported bugs across our backend services Deliver smallish customer-driven requests and improvements, keeping a lightweight roadmap of your own Build tooling and automation that let customers and internal teams self-serve answers, cutting down repeat questions that would otherwise need an engineer Dig into microservices, event-driven pipelines, and integrations with identity providers and data security platforms to find and resolve root causes, not just symptoms Work directly with customers and internal stakeholders to understand what's actually blocking them, then decide whether the right fix is a patch, a tool, or a process change Instrument and monitor the systems customers depend on so recurring issues get surfaced and fixed before they pile up - and so you can spot chances to reach out or ship something before a customer even raises it Look for moments to delight, not just resolve: a workflow that could be smoother, a report that could be automatic, a question that could be answered before it's asked Track how much of the customer experience is still manual, and systematically drive that down through automation and fixes Help define what "good" looks like for this function - process, tooling, and metrics - since you're building it from scratch What You Bring 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams, including direct, empathetic communication with customers Comfortable moving between hands-on debugging, small feature delivery, and building internal tooling in the same week You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast-paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code - especially for a function that doesn't exist yet Get satisfaction from unblocking a customer quickly, and then from automating away the need to do it again Prefer variety and a mix of problem sizes over long, single-threaded builds Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job - it's a chance to help define a category. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice Rare market opportunity - Join early in a category-defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work A small, high-trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy Thoughtful leadership - that cares deeply about your growth, not just your output Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN Real ownership - you'll shape the product, the culture, and the direction of the company from day one Compensation Benefits Compensation Range: £98K - £110K Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
24/07/2026
Full time
How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard to do well: give customers fast, accurate answers, and use engineering to make the next hundred questions faster to answer than the last one. That means real backend work - fixing bugs, shipping small customer-driven improvements, and building automation and tooling that reduces how much of this has to be done by hand at all. You'll have direct influence over how this function is run, tooled, and measured from day one. About the Role We're looking for a Backend Engineer to sit inside Customer Engineering rather than the product roadmap team. You'll be the technical backbone for how we support and delight customers day-to-day: triaging and fixing bugs, resolving smallish customer requests, spotting opportunities to get ahead of a problem or surprise a customer with something they didn't ask for, and - critically - building tools and automation that let customers (and the team around you) get answers without needing an engineer in the loop every time. You'll work across our core applications, identity providers, and data security platforms, and you'll bring the same engineering rigor to this function as you would to product work - just pointed at a different problem. What You'll Do Triage, diagnose, and fix customer-reported bugs across our backend services Deliver smallish customer-driven requests and improvements, keeping a lightweight roadmap of your own Build tooling and automation that let customers and internal teams self-serve answers, cutting down repeat questions that would otherwise need an engineer Dig into microservices, event-driven pipelines, and integrations with identity providers and data security platforms to find and resolve root causes, not just symptoms Work directly with customers and internal stakeholders to understand what's actually blocking them, then decide whether the right fix is a patch, a tool, or a process change Instrument and monitor the systems customers depend on so recurring issues get surfaced and fixed before they pile up - and so you can spot chances to reach out or ship something before a customer even raises it Look for moments to delight, not just resolve: a workflow that could be smoother, a report that could be automatic, a question that could be answered before it's asked Track how much of the customer experience is still manual, and systematically drive that down through automation and fixes Help define what "good" looks like for this function - process, tooling, and metrics - since you're building it from scratch What You Bring 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams, including direct, empathetic communication with customers Comfortable moving between hands-on debugging, small feature delivery, and building internal tooling in the same week You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast-paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code - especially for a function that doesn't exist yet Get satisfaction from unblocking a customer quickly, and then from automating away the need to do it again Prefer variety and a mix of problem sizes over long, single-threaded builds Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job - it's a chance to help define a category. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice Rare market opportunity - Join early in a category-defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work A small, high-trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy Thoughtful leadership - that cares deeply about your growth, not just your output Annual global off-sites - past trips include Lisbon, Portugal and Nashville, TN Real ownership - you'll shape the product, the culture, and the direction of the company from day one Compensation Benefits Compensation Range: £98K - £110K Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision-making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
24/07/2026
Full time
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is costing the world >$10 trillion annually and growing by 15% p.a. - we invite you to be part of the solution! Location Requirement This role is open to candidates currently based in and legally authorized to work in the UK, Portugal, or Ireland. We are unable to consider applicants outside these locations. Your Mission Your mission is to make SoSafe deployable, trustworthy, and extensible within the enterprise security ecosystem. Security-conscious organisations don't just evaluate our content when they buy - they evaluate our architecture, and they form their first impression through our demos. This role owns the capabilities that determine whether SoSafe passes a procurement security review, whether IT teams can provision thousands of users without friction, whether our platform embeds seamlessly into the tools enterprises already rely on, and whether Sales and Solutions Engineering can run compelling, reliable demonstrations that reflect what production actually looks like You will own SoSafe's enterprise control plane: user provisioning and management, identity authentication, access governance, platform extensibility, and the demo infrastructure behind our go-to-market motion. These directly drive deal velocity, customer retention, and platform growth. This is a high-impact, commercial role at the intersection of product strategy, enterprise sales, and technical architecture - you'll set the direction for capabilities that determine whether enterprise organisations choose, stay with, and expand their use of SoSafe. What You'll Do Define and communicate the product vision and strategy for SoSafe's platform capabilities to enable exceptional onboarding and long-term customer success: user and identity management, authentication, access control, platform extensibility, and demo infrastructure. Own the roadmap for enterprise-critical features including SCIM-based user provisioning, SSO/SAML, role-based access control (RBAC), and our external API and integration surface - balancing immediate enterprise requirements with long-term platform scalability. Own SoSafe's demo infrastructure - the environments, tooling, and configuration management that Sales and Solutions Engineering rely on to run credible enterprise demonstrations. Ensure demo environments are stable, production-representative, easy to provision and reset, and kept current with product releases so that what prospects see reflects what they'll get. Partner closely with Sales, Solutions Engineering, and Customer Success to understand procurement blockers, security review patterns, and enterprise deployment challenges - and translate these into a roadmap that accelerates deal velocity and reduces time-to-value to deliver commercial impact. Collaborate with Engineering, Design, Security and Technical Program Management to deliver reliable, compliant platform capabilities that IT and security teams trust to deploy at scale. Define SoSafe's platform extensibility strategy - the API surface, integration patterns, partner ecosystem, and developer experience that enable customers and technology partners to embed SoSafe into their wider security stack. Work with Product Marketing and GTM teams to articulate SoSafe's enterprise-readiness story, support pre-sales security reviews, and contribute to RFP responses. Establish performance metrics for platform capabilities and quantify their impact on enterprise conversion, deployment speed, and expansion. Ship incrementally, learning from early adopters, and maintaining a high bar for security and reliability throughout. Your Profile 7+ years of experience in Product Management, ideally in a B2B SaaS business. Proven track record of owning platform, infrastructure, or enterprise-readiness products with direct commercial impact - such as identity and access management, platform extensibility, integration ecosystems, demo or sandbox infrastructure, or enterprise administration and compliance capabilities. Conceptual fluency in enterprise authentication and provisioning standards - SSO (SAML/OIDC), SCIM, OAuth, RBAC. You don't build them, but you lead credible technical conversations with engineering teams and security-conscious enterprise buyers. Proven ability to prioritise outcomes, balancing long-term platform investment against short-term enterprise deal demands. Strong cross-functional leadership, with experience aligning Engineering, Security, Sales, Legal, and executive stakeholders around a coherent platform strategy. There are a few things that are beneficial, but not essential, for this role: Experience at a company selling to enterprise security teams or IT buyers, where you've navigated procurement security reviews, compliance requirements, or InfoSec audits. Hands on exposure to platform extensibility in practice - API design standards, developer experience, versioning, rate limiting, webhook patterns, or partner ecosystem development. Hands on exposure to demo or sandbox environment management - understanding what it takes to keep demo environments stable, data fresh, and representative of production across rapid release cycles. Familiarity with the identity provider landscape (Okta, Azure AD, Google Workspace, Microsoft Entra) and how enterprise IT teams integrate SaaS tools into their identity infrastructure. What we offer Work/Life balance: Flexible hours, 33 vacation days Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet ups And the list goes on: Tech equipment, referral bonuses, dog friendly HQ Perks and benefits listed above are for full time employees and may vary slightly by office location. These are just a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest growing security awareness scale ups worldwide, we leverage behavioural science and data driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Description This role is all about building robust, scalable, and automated platform foundations. Your day to day may involve infrastructure provisioning, automation pipelines, platform reliability improvements, and building tooling to support wider engineering teams. We're looking for someone who brings core platform engineering expertise, thrives in highly automated environments, and can flex across different aspects of the platform as priorities evolve. Requirements Proven experience as a Platform Engineer, DevOps Engineer, or SRE Strong background in Secrets Management using Hashi Vault Solid understanding of DevOps principles, CI/CD pipelines, and system automation. Strong grasp of platform reliability, resilience, and scalability best practices. Ability to work independently, adapt quickly, and collaborate effectively across engineering teams. Excellent communication skills for both technical and cross functional stakeholders. Job responsibilities Architecture & Infrastructure Management Deploy and Maintain: Manage the lifecycle of HashiCorp Vault clusters across multiple environments (Dev, Stage, Prod). High Availability: Ensure 99.9% uptime through proper configuration of storage backends (like Raft or Consul) and unseal workflows (Auto unseal via KMS/Cloud HSM). Upgrades & Scaling: Perform seamless version upgrades and scale the infrastructure to handle increasing request volumes. Secrets Lifecycle & Governance Engine Configuration: Implement and manage various secret engines, including KV (Key Value), Dynamic Secrets (AWS, Azure, SQL databases), and PKI (Public Key Infrastructure) for automated certificate issuance. Policy Authoring: Write and enforce "Least Privilege" access policies using HCL (HashiCorp Configuration Language) to ensure users and machines only see what they absolutely need. Auth Method Integration: Integrate Vault with identity providers such as LDAP, Okta, OIDC, and cloud native IAM roles. Developer Enablement & Integration Onboarding: Act as the primary consultant for engineering teams to migrate hardcoded secrets/environment variables into Vault. Pipeline Integration: Secure CI/CD pipelines (GitHub Actions, GitLab, Jenkins) by injecting secrets at runtime using Vault agents or injectors. SDK Support: Provide guidance to developers on using Vault APIs and client libraries (e.g., HVAC for Python, Spring Cloud Vault). Security, Auditing & Compliance Audit Logging: Monitor and analyze Vault audit logs to detect anomalous behavior or unauthorized access attempts. Disaster Recovery: Establish and regularly test Backup/Restore procedures and replication (Performance vs. DR replication). Secret Rotation: Automate the rotation of long lived credentials to minimize the blast radius of a potential leak. What we offer Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
22/07/2026
Full time
Description This role is all about building robust, scalable, and automated platform foundations. Your day to day may involve infrastructure provisioning, automation pipelines, platform reliability improvements, and building tooling to support wider engineering teams. We're looking for someone who brings core platform engineering expertise, thrives in highly automated environments, and can flex across different aspects of the platform as priorities evolve. Requirements Proven experience as a Platform Engineer, DevOps Engineer, or SRE Strong background in Secrets Management using Hashi Vault Solid understanding of DevOps principles, CI/CD pipelines, and system automation. Strong grasp of platform reliability, resilience, and scalability best practices. Ability to work independently, adapt quickly, and collaborate effectively across engineering teams. Excellent communication skills for both technical and cross functional stakeholders. Job responsibilities Architecture & Infrastructure Management Deploy and Maintain: Manage the lifecycle of HashiCorp Vault clusters across multiple environments (Dev, Stage, Prod). High Availability: Ensure 99.9% uptime through proper configuration of storage backends (like Raft or Consul) and unseal workflows (Auto unseal via KMS/Cloud HSM). Upgrades & Scaling: Perform seamless version upgrades and scale the infrastructure to handle increasing request volumes. Secrets Lifecycle & Governance Engine Configuration: Implement and manage various secret engines, including KV (Key Value), Dynamic Secrets (AWS, Azure, SQL databases), and PKI (Public Key Infrastructure) for automated certificate issuance. Policy Authoring: Write and enforce "Least Privilege" access policies using HCL (HashiCorp Configuration Language) to ensure users and machines only see what they absolutely need. Auth Method Integration: Integrate Vault with identity providers such as LDAP, Okta, OIDC, and cloud native IAM roles. Developer Enablement & Integration Onboarding: Act as the primary consultant for engineering teams to migrate hardcoded secrets/environment variables into Vault. Pipeline Integration: Secure CI/CD pipelines (GitHub Actions, GitLab, Jenkins) by injecting secrets at runtime using Vault agents or injectors. SDK Support: Provide guidance to developers on using Vault APIs and client libraries (e.g., HVAC for Python, Spring Cloud Vault). Security, Auditing & Compliance Audit Logging: Monitor and analyze Vault audit logs to detect anomalous behavior or unauthorized access attempts. Disaster Recovery: Establish and regularly test Backup/Restore procedures and replication (Performance vs. DR replication). Secret Rotation: Automate the rotation of long lived credentials to minimize the blast radius of a potential leak. What we offer Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences - providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You'll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day - so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theatre trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.
AI is being run everywhere, by humans and agents. Harmonic Security governs all of it. The AI Governance and Control (AIGC) platform understands user / agent intent and data context in real time, giving security teams visibility and control across every tool and workflow so companies can move faster with AI while minimizing risk. We operate in one of the fastest-moving spaces in tech: the emerging intersection of AI and cybersecurity. It's a market still being defined, and we're among the first to build natively for it - protecting sensitive data in real time, at the endpoint, with minimal friction for the teams using it. Enterprises get full visibility and control. Their people get to innovate without guardrails slowing them down. Named to the Rising in Cyber 2026 list, Harmonic is gaining serious recognition and serious traction. We're led by deep cybersecurity expertise and backed by investors who know the space: N47, Ten Eleven Ventures, and In-Q-Tel. As AI adoption inside the enterprise accelerates, the ability to safely observe, control, and enforce policy in real time isn't a nice-to-have. It's mission critical infrastructure. That's what we build. How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard to do well: give customers fast, accurate answers, and use engineering to make the next hundred questions faster to answer than the last one. That means real backend work - fixing bugs, shipping small customer-driven improvements, and building automation and tooling that reduces how much of this has to be done by hand at all. You'll have direct influence over how this function is run, tooled, and measured from day one. About the Role We're looking for a Backend Engineer to sit inside Customer Engineering rather than the product roadmap team. You'll be the technical backbone for how we support and delight customers day-to-day: triaging and fixing bugs, resolving smallish customer requests, spotting opportunities to get ahead of a problem or surprise a customer with something they didn't ask for, and - critically - building tools and automation that let customers (and the team around you) get answers without needing an engineer in the loop every time. You'll work across our core applications, identity providers, and data security platforms, and you'll bring the same engineering rigor to this function as you would to product work - just pointed at a different problem. What You'll Do Triage, diagnose, and fix customer-reported bugs across our backend services Deliver smallish customer-driven requests and improvements, keeping a lightweight roadmap of your own Build tooling and automation that let customers and internal teams self-serve answers, cutting down repeat questions that would otherwise need an engineer Dig into microservices, event-driven pipelines, and integrations with identity providers and data security platforms to find and resolve root causes, not just symptoms Work directly with customers and internal stakeholders to understand what's actually blocking them, then decide whether the right fix is a patch, a tool, or a process change Instrument and monitor the systems customers depend on so recurring issues get surfaced and fixed before they pile up - and so you can spot chances to reach out or ship something before a customer even raises it Look for moments to delight, not just resolve: a workflow that could be smoother, a report that could be automatic, a question that could be answered before it's asked Track how much of the customer experience is still manual, and systematically drive that down through automation and fixes Help define what "good" looks like for this function - process, tooling, and metrics - since you're building it from scratch What You Bring 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams, including direct, empathetic communication with customers Comfortable moving between hands on debugging, small feature delivery, and building internal tooling in the same week You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code - especially for a function that doesn't exist yet Get satisfaction from unblocking a customer quickly, and then from automating away the need to do it again Prefer variety and a mix of problem sizes over long, single-threaded builds Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job - it's a chance to help define a category. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice Rare market opportunity - Join early in a category defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work A small, high trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy Thoughtful leadership - that cares deeply about your growth, not just your output Annual global off sites - past trips include Lisbon, Portugal and Nashville, TN Real ownership - you'll shape the product, the culture, and the direction of the company from day one Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
22/07/2026
Full time
AI is being run everywhere, by humans and agents. Harmonic Security governs all of it. The AI Governance and Control (AIGC) platform understands user / agent intent and data context in real time, giving security teams visibility and control across every tool and workflow so companies can move faster with AI while minimizing risk. We operate in one of the fastest-moving spaces in tech: the emerging intersection of AI and cybersecurity. It's a market still being defined, and we're among the first to build natively for it - protecting sensitive data in real time, at the endpoint, with minimal friction for the teams using it. Enterprises get full visibility and control. Their people get to innovate without guardrails slowing them down. Named to the Rising in Cyber 2026 list, Harmonic is gaining serious recognition and serious traction. We're led by deep cybersecurity expertise and backed by investors who know the space: N47, Ten Eleven Ventures, and In-Q-Tel. As AI adoption inside the enterprise accelerates, the ability to safely observe, control, and enforce policy in real time isn't a nice-to-have. It's mission critical infrastructure. That's what we build. How We Work: AI-First by Design Harmonic exists to help enterprises adopt AI safely and at scale. We hold ourselves to that same standard. Everyone here actively leverages AI tools to perform their best work - from deep research and writing to building robust processes and automating complex workflows. We expect every new hire to bring a genuine curiosity for AI and a commitment to using it to work smarter, faster, and with greater creativity. For some, this involves tinkering and remaining open to emerging tools; for others, it means architecting entirely new systems with AI at the core. We will be transparent about expectations for every role and provide the tools and support needed for you to thrive. About the Team Customer Engineering is a brand-new function at Harmonic, and you'll be one of the first people to build it. This is a deliberate philosophy, not just a new team name: we're treating customer experience as an engineering problem. Every repeated question or manual fix is a signal that something should be automated, instrumented, or resolved at the root, not answered by hand. The mission is simple to state and hard to do well: give customers fast, accurate answers, and use engineering to make the next hundred questions faster to answer than the last one. That means real backend work - fixing bugs, shipping small customer-driven improvements, and building automation and tooling that reduces how much of this has to be done by hand at all. You'll have direct influence over how this function is run, tooled, and measured from day one. About the Role We're looking for a Backend Engineer to sit inside Customer Engineering rather than the product roadmap team. You'll be the technical backbone for how we support and delight customers day-to-day: triaging and fixing bugs, resolving smallish customer requests, spotting opportunities to get ahead of a problem or surprise a customer with something they didn't ask for, and - critically - building tools and automation that let customers (and the team around you) get answers without needing an engineer in the loop every time. You'll work across our core applications, identity providers, and data security platforms, and you'll bring the same engineering rigor to this function as you would to product work - just pointed at a different problem. What You'll Do Triage, diagnose, and fix customer-reported bugs across our backend services Deliver smallish customer-driven requests and improvements, keeping a lightweight roadmap of your own Build tooling and automation that let customers and internal teams self-serve answers, cutting down repeat questions that would otherwise need an engineer Dig into microservices, event-driven pipelines, and integrations with identity providers and data security platforms to find and resolve root causes, not just symptoms Work directly with customers and internal stakeholders to understand what's actually blocking them, then decide whether the right fix is a patch, a tool, or a process change Instrument and monitor the systems customers depend on so recurring issues get surfaced and fixed before they pile up - and so you can spot chances to reach out or ship something before a customer even raises it Look for moments to delight, not just resolve: a workflow that could be smoother, a report that could be automatic, a question that could be answered before it's asked Track how much of the customer experience is still manual, and systematically drive that down through automation and fixes Help define what "good" looks like for this function - process, tooling, and metrics - since you're building it from scratch What You Bring 5+ years of professional software engineering experience building backend services and distributed systems in the Java ecosystem (Java, Spring Boot, Maven) Strong understanding of event-driven architectures, asynchronous processing patterns, messaging systems, and distributed system design Proven experience designing and maintaining RESTful APIs, web hooks, and service-to-service integrations Comfortable operating in AWS, GCP, or Azure environments and working with modern observability tooling, logging, and monitoring platforms A track record of delivering performant, reliable and scalable applications Excellent collaboration and communication skills in cross-functional teams, including direct, empathetic communication with customers Comfortable moving between hands on debugging, small feature delivery, and building internal tooling in the same week You Might Be a Fit if You Have experience building products in cybersecurity, identity, governance, compliance, data protection, or enterprise SaaS environments You understand not just how to build systems, but why architectural decisions matter You can balance scalability, reliability, maintainability, and speed of execution You think critically about security, observability, and operational excellence from day one Love the idea of blending software development, distributed systems and data-intensive applications Strong familiarity with authentication and identity technologies such as OAuth, OpenID Connect (OIDC), SAML, SCIM, Entra ID (Azure AD), Okta, or other enterprise identity providers Thrive in fast paced startup environments where ambiguity is the norm Enjoy shaping culture and engineering practices, not just writing code - especially for a function that doesn't exist yet Get satisfaction from unblocking a customer quickly, and then from automating away the need to do it again Prefer variety and a mix of problem sizes over long, single-threaded builds Leverage AI tools as an engineer to help you build smarter, faster and better Why Join Us This isn't just a job - it's a chance to help define a category. We're building at the intersection of AI and security, carving out an emerging market where the rules haven't been written yet, and the people who join now will write them. We believe today's talent is tomorrow's success, and we're committed to creating an environment where you can do the best work of your life. Recognized momentum - We made the Rising in Cyber 2026 list, a signal that the market is taking notice Rare market opportunity - Join early in a category defining company at the convergence of AI and security, where your work directly shapes how enterprises tackle one of the biggest unsolved problems in tech Competitive pay and meaningful equity - A real stake in Harmonic's success, not a token gesture Comprehensive benefits - 401K, pension plan, generous PTO, and flexible hybrid work A small, high trust team that values transparency, creativity, and continuous learning - no politics, no bureaucracy Thoughtful leadership - that cares deeply about your growth, not just your output Annual global off sites - past trips include Lisbon, Portugal and Nashville, TN Real ownership - you'll shape the product, the culture, and the direction of the company from day one Harmonic's Core Values Flourish in the Unknown We embrace new, unfamiliar situations that require initiative and rapid decision making. We orient ourselves quickly and deliver results with minimal guidance. Never Full We raise our hands, take on challenges, and assist others whenever possible. We hunger for opportunities to learn and do more. Perfect Harmony We support one another to create cohesion and unity. We collaborate openly, share feedback honestly, and help everyone produce their best work
Role Summary Lead Platform Engineer working in the IAM team is responsible for enterprise-wide identity and access management across both Microsoft and Okta platforms. This highly visible role partners closely with teams across the organization, requiring a proactive, innovative mindset and a willingness to think beyond conventional approaches. Operating within an Agile environment, the team moves at pace to adapt to evolving business needs. Our technologists bring a diverse range of expertise and share a commitment to treating technology as a craft, with a strong focus on delivering high quality, customer centric outcomes. The team underpins critical business services, enabling key functions across the organization to deliver seamless and exceptional user experiences. Responsibilities Lead, mentor, and develop a team of IAM Engineers, fostering a culture of technical excellence, collaboration, and continuous improvement. Define engineering standards, best practices, and technical direction across the IAM platform. Provide technical leadership through architecture reviews, design discussions, and coaching. Drive project planning, prioritisation, and team capacity planning to ensure successful delivery. Contribute to the long term IAM strategy and technology roadmap. Design, build, and evolve enterprise Identity and Access Management solutions using Okta and Microsoft Entra ID. Engineer and automate Joiner, Mover, Leaver (JML) lifecycle processes using Okta Workflows. Design and implement secure Single Sign-On (SSO), Multi Factor Authentication (MFA), and identity governance solutions. Integrate enterprise applications using SAML, OAuth, OpenID Connect (OIDC), SCIM, and other modern authentication standards. Engineer and maintain hybrid identity services across Active Directory and Microsoft Entra ID. Develop PowerShell automation to improve provisioning, administration, and operational efficiency. Own the health, scalability, resilience, and security of the enterprise identity platform. Lead the planning, design, and implementation of IAM projects and platform enhancements. Produce and maintain technical documentation, architecture diagrams, runbooks, and engineering standards. Provide technical guidance during major incidents and act as the escalation point for complex identity related issues. Collaborate with Security, Infrastructure, Cloud, and Application teams to deliver secure identity solutions. Evaluate emerging identity technologies and recommend improvements that enhance security, automation, and user experience. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience). Experience leading or mentoring engineering teams in an enterprise technology environment. Strong hands on experience engineering enterprise Identity and Access Management solutions. 3+ years' experience with Okta Single Sign-On (SSO) and Lifecycle Management. 3+ years' experience with Okta Identity Governance (OIG). 3+ years' experience designing and building solutions using Okta Workflows. 5+ years' experience working with Active Directory in complex enterprise environments. Strong knowledge of Active Directory Group Policy and hybrid identity architectures. Experience with Microsoft Entra ID (Azure Active Directory). Experience with Azure Application Proxy or similar application proxy technologies. Strong PowerShell scripting skills with a focus on automation. Experience with Microsoft Certificate Services. Excellent troubleshooting, analytical, and problem solving skills. Ability to lead technical initiatives while remaining hands on with engineering work. Excellent communication and stakeholder management skills. Self motivated with the ability to work autonomously in a fast moving environment. Desirable ServiceNow Splunk basic knowledge of System for Cross domain Identity Management (SCIM) Salary & Benefits Base Salary Compensation Range GBP 59,400.,866.66. Bonus Target: 12.5% annual. Morningstar's hybrid work environment gives you the opportunity to collaborate in person each week as we've found that we're at our best when we're purposely together. In most of our locations, our hybrid work model is four days in office each week. A range of other benefits are also available to enhance flexibility as needs change. EEO Statement Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions-including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters-without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 -3900 or email and let us know the nature of your request and your contact information.
21/07/2026
Full time
Role Summary Lead Platform Engineer working in the IAM team is responsible for enterprise-wide identity and access management across both Microsoft and Okta platforms. This highly visible role partners closely with teams across the organization, requiring a proactive, innovative mindset and a willingness to think beyond conventional approaches. Operating within an Agile environment, the team moves at pace to adapt to evolving business needs. Our technologists bring a diverse range of expertise and share a commitment to treating technology as a craft, with a strong focus on delivering high quality, customer centric outcomes. The team underpins critical business services, enabling key functions across the organization to deliver seamless and exceptional user experiences. Responsibilities Lead, mentor, and develop a team of IAM Engineers, fostering a culture of technical excellence, collaboration, and continuous improvement. Define engineering standards, best practices, and technical direction across the IAM platform. Provide technical leadership through architecture reviews, design discussions, and coaching. Drive project planning, prioritisation, and team capacity planning to ensure successful delivery. Contribute to the long term IAM strategy and technology roadmap. Design, build, and evolve enterprise Identity and Access Management solutions using Okta and Microsoft Entra ID. Engineer and automate Joiner, Mover, Leaver (JML) lifecycle processes using Okta Workflows. Design and implement secure Single Sign-On (SSO), Multi Factor Authentication (MFA), and identity governance solutions. Integrate enterprise applications using SAML, OAuth, OpenID Connect (OIDC), SCIM, and other modern authentication standards. Engineer and maintain hybrid identity services across Active Directory and Microsoft Entra ID. Develop PowerShell automation to improve provisioning, administration, and operational efficiency. Own the health, scalability, resilience, and security of the enterprise identity platform. Lead the planning, design, and implementation of IAM projects and platform enhancements. Produce and maintain technical documentation, architecture diagrams, runbooks, and engineering standards. Provide technical guidance during major incidents and act as the escalation point for complex identity related issues. Collaborate with Security, Infrastructure, Cloud, and Application teams to deliver secure identity solutions. Evaluate emerging identity technologies and recommend improvements that enhance security, automation, and user experience. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical experience). Experience leading or mentoring engineering teams in an enterprise technology environment. Strong hands on experience engineering enterprise Identity and Access Management solutions. 3+ years' experience with Okta Single Sign-On (SSO) and Lifecycle Management. 3+ years' experience with Okta Identity Governance (OIG). 3+ years' experience designing and building solutions using Okta Workflows. 5+ years' experience working with Active Directory in complex enterprise environments. Strong knowledge of Active Directory Group Policy and hybrid identity architectures. Experience with Microsoft Entra ID (Azure Active Directory). Experience with Azure Application Proxy or similar application proxy technologies. Strong PowerShell scripting skills with a focus on automation. Experience with Microsoft Certificate Services. Excellent troubleshooting, analytical, and problem solving skills. Ability to lead technical initiatives while remaining hands on with engineering work. Excellent communication and stakeholder management skills. Self motivated with the ability to work autonomously in a fast moving environment. Desirable ServiceNow Splunk basic knowledge of System for Cross domain Identity Management (SCIM) Salary & Benefits Base Salary Compensation Range GBP 59,400.,866.66. Bonus Target: 12.5% annual. Morningstar's hybrid work environment gives you the opportunity to collaborate in person each week as we've found that we're at our best when we're purposely together. In most of our locations, our hybrid work model is four days in office each week. A range of other benefits are also available to enhance flexibility as needs change. EEO Statement Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions-including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters-without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 -3900 or email and let us know the nature of your request and your contact information.
Opening from Hybrid Template - London (4 days per week). £30,000 - £40,000 a year The Team: The IT Service Operations provides essential support to users, managing equipment requests, troubleshooting devices, and delivering excellent service. Our small team of four Engineers covers Windows and Mac laptops, printers, AV solutions, and end points. A day in the life: Deliver brilliant, friendly and efficient IT support to Zopians - with a strong in person presence in the London office, as well as remote support. Take ownership of tickets while working closely with the wider team to ensure SLAs are met and colleagues get support fast. Troubleshoot and resolve issues across Windows, macOS and mobile devices. Use expertise to support Windows, Mac, AV systems, Office 365 and endpoint management tools. Carry out proactive checks of meeting room AV and workspace technology to ensure readiness. Manage local IT stock (laptops, accessories, peripherals) and replenish supplies when needed. Provide a first class onboarding experience for new Zopians - configuring equipment and supporting them from day one. Collaborate closely with IT, InfoSec and other engineering squads to resolve complex problems and improve tooling. Contribute to initiatives that improve productivity and user experience, exploring AI and automation. About you: Experience providing IT support in a corporate or service desk environment. Customer first communication - adaptive style based on audience. Comfortable prioritising issues by impact and urgency. Confidence supporting both Windows and Mac users. Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, Jira and Confluence. Understanding ITIL aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow or Halo. Strong communication and customer service skills - able to adapt to technical and non technical audiences. Awareness of cybersecurity principles, remote support techniques and endpoint management. A curious mindset with interest in process improvement, automation and AI. Added bonus: Experience with enterprise AV systems (e.g. Neat, Cisco). Knowledge of identity management tools (e.g. Okta or similar IDPs). Familiarity with mobile device management via Jamf, Intune or Tanium. ITIL Foundation certification. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2 3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture. We are made up of nearly 50 nationalities, have a DE&I forum and we are proud that everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments. Our approach to AI in interviews At Zopa, AI isn't something we're testing out - it's part of how we work every day. As a partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. We are transparent about how we think about AI use during our hiring process. Behavioural and competency based interviews: Please don't use AI. These conversations are designed to understand you-your experiences, your judgment, and how you've approached real situations. An AI generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: It depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it - the tools you chose, your reasoning and the decisions you made along the way.
20/07/2026
Full time
Opening from Hybrid Template - London (4 days per week). £30,000 - £40,000 a year The Team: The IT Service Operations provides essential support to users, managing equipment requests, troubleshooting devices, and delivering excellent service. Our small team of four Engineers covers Windows and Mac laptops, printers, AV solutions, and end points. A day in the life: Deliver brilliant, friendly and efficient IT support to Zopians - with a strong in person presence in the London office, as well as remote support. Take ownership of tickets while working closely with the wider team to ensure SLAs are met and colleagues get support fast. Troubleshoot and resolve issues across Windows, macOS and mobile devices. Use expertise to support Windows, Mac, AV systems, Office 365 and endpoint management tools. Carry out proactive checks of meeting room AV and workspace technology to ensure readiness. Manage local IT stock (laptops, accessories, peripherals) and replenish supplies when needed. Provide a first class onboarding experience for new Zopians - configuring equipment and supporting them from day one. Collaborate closely with IT, InfoSec and other engineering squads to resolve complex problems and improve tooling. Contribute to initiatives that improve productivity and user experience, exploring AI and automation. About you: Experience providing IT support in a corporate or service desk environment. Customer first communication - adaptive style based on audience. Comfortable prioritising issues by impact and urgency. Confidence supporting both Windows and Mac users. Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, Jira and Confluence. Understanding ITIL aligned practices (Incident, Change, Problem) and tools such as Jira, ServiceNow or Halo. Strong communication and customer service skills - able to adapt to technical and non technical audiences. Awareness of cybersecurity principles, remote support techniques and endpoint management. A curious mindset with interest in process improvement, automation and AI. Added bonus: Experience with enterprise AV systems (e.g. Neat, Cisco). Knowledge of identity management tools (e.g. Okta or similar IDPs). Familiarity with mobile device management via Jamf, Intune or Tanium. ITIL Foundation certification. At Zopa we value flexible ways of working. We value face to face collaboration and a good work life balance. This hybrid role requires you to come to our London office 2 3 days a week. You'll also have the option of working from abroad for up to 120 days a year! But no matter where you are, we'll make sure you've got everything you need to thrive, both in your work and home life, from day one. Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives and backgrounds leads to better products for our customers and a unique company culture. We are made up of nearly 50 nationalities, have a DE&I forum and we are proud that everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process, so please let us know if you require any reasonable adjustments. Our approach to AI in interviews At Zopa, AI isn't something we're testing out - it's part of how we work every day. As a partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs. We are transparent about how we think about AI use during our hiring process. Behavioural and competency based interviews: Please don't use AI. These conversations are designed to understand you-your experiences, your judgment, and how you've approached real situations. An AI generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other. Technical interviews: It depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it - the tools you chose, your reasoning and the decisions you made along the way.
Senior Enterprise Tools EngineerApplylocations: United Kingdom: Northern Irelandtime type: Full timeposted on: Posted Todayjob requisition id: JR111086 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. As a Senior Enterprise Tools Engineer specializing in Enterprise Platforms and Tools , you will own the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms. This role combines hands-on platform administration with day-to-day operational ownership and governance of enterprise SaaS tools such as Jira, Confluence, Figma, Lucid, and other Saas related platforms . In addition to serving as a senior escalation point, you will improve monitoring accuracy, reduce alert noise, validate automation workflows, and contribute to AIOps tuning and observability standards. You will help transition enterprise tool operations from reactive issues handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity. Responsibilities General Reliability Operations Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems. Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted incidents. Lead or contribute to post-incident reviews, identifying systemic fixes and automation opportunities. Validate automated remediation workflows prior to production adoption. Identify recurring manual tasks and translate them into automation requirements or scripted improvements. Improve alert signal quality by refining thresholds, suppression logic, and event correlation rules. Ensure platform telemetry, SaaS health signals, and configuration data align with monitoring and CMDB standards. Collaborate with Cloud, IAM, Network, Security, and ServiceNow teams to improve enterprise service reliability. Enterprise Tools Ownership & Operational Management Own day-to-day operational health and administration of enterprise SaaS platforms (e.g., Jira, Confluence, Figma, Lucid, monitoring tools, and similar productivity platforms). Monitor vendor service health dashboards and integrate SaaS outage signals into internal observability and AIOps workflows. Lead user-impact communications during enterprise tool outages or service degradations in partnership with IT Communications and ServiceNow teams. Review vendor release notes and roadmap updates; assess feature changes, security updates, and deprecations. Plan and coordinate controlled feature rollouts, configuration updates, and tenant-level optimizations. Provide guidance and education to end users on new features, configuration changes, and best practices. Manage licensing, usage monitoring, and cost optimization for enterprise tools. Partner with Security and IAM teams to ensure access governance and compliance standards are maintained. Improve monitoring coverage for enterprise tools by integrating telemetry and health signals into AIOps platforms. Document operational standards, support models, and escalation paths for each owned platform. Enterprise Platform Responsibilities Diagnose and remediate integration issues between enterprise platforms and supporting systems. Validate patching and upgrade activities to ensure minimal service disruption. Participate in resilience validation exercises, including failover and recovery testing. Provide mentorship and knowledge-sharing to junior reliability engineers. Support operational reliability of Microsoft Power Platform components (Power Apps, Power Automate, Power BI), including: Monitoring flow failures Troubleshooting environment-level issues Supporting connector configuration Assisting with environment governance and data loss prevention policies Automation & AIOps Contributions Develop and maintain automation scripts (PowerShell, Python) to reduce repetitive operational effort. Contribute to ServiceNow and Power Automate workflow improvements tied to enterprise tool incidents. Partner with teams to refine automated remediation logic. Improve enterprise tool signal quality by integrating vendor health data and usage telemetry into AIOps systems. Support tuning of alert correlation and anomaly detection models for enterprise services. Track improvements in MTTR, alert noise reduction, automation coverage, and platform uptime. Requirements Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. 5+ years of experience in enterprise platform operations, SaaS administration, or infrastructure support roles. Hands-on experience administering enterprise tools such as Jira, Confluence, Figma, Lucid, or similar SaaS platforms. This includes setting up monitoring and event management capabilities to alert for outage or service degradation. Experience with SQL Server and IIS/Apache administration is an asset Experience managing SaaS service health, vendor communications, and feature rollouts. Proficiency in PowerShell or equivalent scripting for automation tasks. Solid understanding of monitoring, observability, and event management practices. Familiarity with ITIL principles and ServiceNow workflows. Strong troubleshooting and analytical skills. Effective communication skills, including experience communicating user-facing outages or changes. Motivation to deepen expertise in automation, AIOps, and reliability engineering. Preferred Qualifications Experience integrating SaaS platforms with identity providers (Okta, Entra ID). Familiarity with CI/CD pipelines or automation-driven configuration management. Exposure to cloud platforms (AWS or Azure). Additional Information On-Call Support: Participation in a shared, rotational on-call schedule is required. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status . click apply for full job details
19/07/2026
Full time
Senior Enterprise Tools EngineerApplylocations: United Kingdom: Northern Irelandtime type: Full timeposted on: Posted Todayjob requisition id: JR111086 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. As a Senior Enterprise Tools Engineer specializing in Enterprise Platforms and Tools , you will own the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms. This role combines hands-on platform administration with day-to-day operational ownership and governance of enterprise SaaS tools such as Jira, Confluence, Figma, Lucid, and other Saas related platforms . In addition to serving as a senior escalation point, you will improve monitoring accuracy, reduce alert noise, validate automation workflows, and contribute to AIOps tuning and observability standards. You will help transition enterprise tool operations from reactive issues handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity. Responsibilities General Reliability Operations Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems. Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted incidents. Lead or contribute to post-incident reviews, identifying systemic fixes and automation opportunities. Validate automated remediation workflows prior to production adoption. Identify recurring manual tasks and translate them into automation requirements or scripted improvements. Improve alert signal quality by refining thresholds, suppression logic, and event correlation rules. Ensure platform telemetry, SaaS health signals, and configuration data align with monitoring and CMDB standards. Collaborate with Cloud, IAM, Network, Security, and ServiceNow teams to improve enterprise service reliability. Enterprise Tools Ownership & Operational Management Own day-to-day operational health and administration of enterprise SaaS platforms (e.g., Jira, Confluence, Figma, Lucid, monitoring tools, and similar productivity platforms). Monitor vendor service health dashboards and integrate SaaS outage signals into internal observability and AIOps workflows. Lead user-impact communications during enterprise tool outages or service degradations in partnership with IT Communications and ServiceNow teams. Review vendor release notes and roadmap updates; assess feature changes, security updates, and deprecations. Plan and coordinate controlled feature rollouts, configuration updates, and tenant-level optimizations. Provide guidance and education to end users on new features, configuration changes, and best practices. Manage licensing, usage monitoring, and cost optimization for enterprise tools. Partner with Security and IAM teams to ensure access governance and compliance standards are maintained. Improve monitoring coverage for enterprise tools by integrating telemetry and health signals into AIOps platforms. Document operational standards, support models, and escalation paths for each owned platform. Enterprise Platform Responsibilities Diagnose and remediate integration issues between enterprise platforms and supporting systems. Validate patching and upgrade activities to ensure minimal service disruption. Participate in resilience validation exercises, including failover and recovery testing. Provide mentorship and knowledge-sharing to junior reliability engineers. Support operational reliability of Microsoft Power Platform components (Power Apps, Power Automate, Power BI), including: Monitoring flow failures Troubleshooting environment-level issues Supporting connector configuration Assisting with environment governance and data loss prevention policies Automation & AIOps Contributions Develop and maintain automation scripts (PowerShell, Python) to reduce repetitive operational effort. Contribute to ServiceNow and Power Automate workflow improvements tied to enterprise tool incidents. Partner with teams to refine automated remediation logic. Improve enterprise tool signal quality by integrating vendor health data and usage telemetry into AIOps systems. Support tuning of alert correlation and anomaly detection models for enterprise services. Track improvements in MTTR, alert noise reduction, automation coverage, and platform uptime. Requirements Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. 5+ years of experience in enterprise platform operations, SaaS administration, or infrastructure support roles. Hands-on experience administering enterprise tools such as Jira, Confluence, Figma, Lucid, or similar SaaS platforms. This includes setting up monitoring and event management capabilities to alert for outage or service degradation. Experience with SQL Server and IIS/Apache administration is an asset Experience managing SaaS service health, vendor communications, and feature rollouts. Proficiency in PowerShell or equivalent scripting for automation tasks. Solid understanding of monitoring, observability, and event management practices. Familiarity with ITIL principles and ServiceNow workflows. Strong troubleshooting and analytical skills. Effective communication skills, including experience communicating user-facing outages or changes. Motivation to deepen expertise in automation, AIOps, and reliability engineering. Preferred Qualifications Experience integrating SaaS platforms with identity providers (Okta, Entra ID). Familiarity with CI/CD pipelines or automation-driven configuration management. Exposure to cloud platforms (AWS or Azure). Additional Information On-Call Support: Participation in a shared, rotational on-call schedule is required. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status . click apply for full job details
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI powered operating system that turns thousands of data streams into a real time, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. About the Team Our team is dedicated to supporting the secure and seamless operation of enterprise technology across identity, endpoint management, infrastructure, classified, and user support services. We work in close collaboration with our Security, Infrastructure, and Engineering teams to ensure our employees have reliable access to the systems and tools they need, all while maintaining strict compliance and security requirements within a regulated environment. We're responsible for a broad mix of activities, including identity lifecycle management, endpoint support, operational troubleshooting, onboarding processes, and maintaining critical enterprise platforms. Team members gain valuable exposure to cutting edge cloud technologies, infrastructure tooling, advanced security practices, and foster cross functional collaboration in a dynamic, fast paced environment. This role offers an exceptional opportunity to build deep experience across enterprise IT and security operations, directly contributing to initiatives that enhance reliability, scalability, and user experience for the entire organization. About the Role We are seeking a proactive and skilled IT/Infrastructure professional to play a pivotal role in supporting our enterprise systems and day to day operations across identity, endpoint, and security related platforms. You'll be instrumental in assisting with Okta administration, troubleshooting SSO/MFA issues, managing endpoints, streamlining onboarding processes, providing operational support, and collaborating closely with our Security and Infrastructure teams. You'll work alongside experienced engineers and key stakeholders, contributing to the maintenance of secure, reliable services while gaining significant exposure to cloud infrastructure, automation, critical compliance requirements, and a wide array of enterprise technologies. This role is ideally suited for someone who thrives on problem solving, enjoys learning new systems, and is eager to work across a variety of technical domains. What You Will Do Perform Okta administration and support identity lifecycle management. Troubleshoot SSO/MFA issues and provide comprehensive user support. Coordinate effectively with security and infrastructure teams on critical initiatives. Participate in follow the sun operational support to ensure continuous service availability. Provide managed local IT support and deliver white glove assistance to users. Manage IT asset lifecycles, including local stock and device management. Support secure onboarding processes for employees and contractors. Contribute to documentation and ensure process adherence in regulated environments. Required Qualifications Ability to obtain and maintain a UK security clearance to minimum SC level. Bachelor's degree in a STEM field or equivalent practical engineering experience. 5+ years of relevant engineering, infrastructure, or technical program execution experience. Willingness to travel domestically and internationally as required (typically around 10%). Technical Expertise Demonstrable technical depth in one or more of the following domains: DevSecOps, software engineering, infrastructure engineering, or cloud infrastructure. Hands on experience with: Infrastructure as Code: Terraform Cloud Platforms: AWS Network Security: TLS, PKI, firewalls, VLANs Virtualisation Technology: VMWare, KVM/QEMU Linux Operating Systems: Scripting and automation tooling, particularly Ubuntu and RHEL Experience with IAM/security platforms such as Okta, Entra ID/Azure AD, Google Workspace, and MDM tools. Proficiency in endpoint management platforms (e.g., Jamf, Intune, Kandji, SCCM). Familiarity with asset management and ticketing systems. Experience in enterprise support operations. Strong stakeholder communication skills and a customer service mindset. Preferred Qualifications Experience designing or maintaining distributed systems, secure networks, or infrastructure supporting autonomy, AI/ML, or big data workloads. Demonstrated ability to work across technical disciplines, influence without authority, and operate effectively in ambiguous and fast paced environments. Experience working with international partners or navigating multi nation technical or policy workflows. Hands on experience with physical hardware, including rack mounted storage, compute, and networking. Knowledge of network cryptography and VPN solutions (both software and accelerated/dedicated hardware). Familiarity with hardening standards such as FIPS, STIG, and CIS. Understanding of compliance standards like ISO, NIST, and Secure by Design principles. Experience with air gapped or highly restricted networks Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next.
18/07/2026
Full time
Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI powered operating system that turns thousands of data streams into a real time, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. About the Team Our team is dedicated to supporting the secure and seamless operation of enterprise technology across identity, endpoint management, infrastructure, classified, and user support services. We work in close collaboration with our Security, Infrastructure, and Engineering teams to ensure our employees have reliable access to the systems and tools they need, all while maintaining strict compliance and security requirements within a regulated environment. We're responsible for a broad mix of activities, including identity lifecycle management, endpoint support, operational troubleshooting, onboarding processes, and maintaining critical enterprise platforms. Team members gain valuable exposure to cutting edge cloud technologies, infrastructure tooling, advanced security practices, and foster cross functional collaboration in a dynamic, fast paced environment. This role offers an exceptional opportunity to build deep experience across enterprise IT and security operations, directly contributing to initiatives that enhance reliability, scalability, and user experience for the entire organization. About the Role We are seeking a proactive and skilled IT/Infrastructure professional to play a pivotal role in supporting our enterprise systems and day to day operations across identity, endpoint, and security related platforms. You'll be instrumental in assisting with Okta administration, troubleshooting SSO/MFA issues, managing endpoints, streamlining onboarding processes, providing operational support, and collaborating closely with our Security and Infrastructure teams. You'll work alongside experienced engineers and key stakeholders, contributing to the maintenance of secure, reliable services while gaining significant exposure to cloud infrastructure, automation, critical compliance requirements, and a wide array of enterprise technologies. This role is ideally suited for someone who thrives on problem solving, enjoys learning new systems, and is eager to work across a variety of technical domains. What You Will Do Perform Okta administration and support identity lifecycle management. Troubleshoot SSO/MFA issues and provide comprehensive user support. Coordinate effectively with security and infrastructure teams on critical initiatives. Participate in follow the sun operational support to ensure continuous service availability. Provide managed local IT support and deliver white glove assistance to users. Manage IT asset lifecycles, including local stock and device management. Support secure onboarding processes for employees and contractors. Contribute to documentation and ensure process adherence in regulated environments. Required Qualifications Ability to obtain and maintain a UK security clearance to minimum SC level. Bachelor's degree in a STEM field or equivalent practical engineering experience. 5+ years of relevant engineering, infrastructure, or technical program execution experience. Willingness to travel domestically and internationally as required (typically around 10%). Technical Expertise Demonstrable technical depth in one or more of the following domains: DevSecOps, software engineering, infrastructure engineering, or cloud infrastructure. Hands on experience with: Infrastructure as Code: Terraform Cloud Platforms: AWS Network Security: TLS, PKI, firewalls, VLANs Virtualisation Technology: VMWare, KVM/QEMU Linux Operating Systems: Scripting and automation tooling, particularly Ubuntu and RHEL Experience with IAM/security platforms such as Okta, Entra ID/Azure AD, Google Workspace, and MDM tools. Proficiency in endpoint management platforms (e.g., Jamf, Intune, Kandji, SCCM). Familiarity with asset management and ticketing systems. Experience in enterprise support operations. Strong stakeholder communication skills and a customer service mindset. Preferred Qualifications Experience designing or maintaining distributed systems, secure networks, or infrastructure supporting autonomy, AI/ML, or big data workloads. Demonstrated ability to work across technical disciplines, influence without authority, and operate effectively in ambiguous and fast paced environments. Experience working with international partners or navigating multi nation technical or policy workflows. Hands on experience with physical hardware, including rack mounted storage, compute, and networking. Knowledge of network cryptography and VPN solutions (both software and accelerated/dedicated hardware). Familiarity with hardening standards such as FIPS, STIG, and CIS. Understanding of compliance standards like ISO, NIST, and Secure by Design principles. Experience with air gapped or highly restricted networks Benefits At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you're supported in health, recovery, and whatever comes next.
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
18/07/2026
Full time
Seen this advert before? That is because we are continuing to grow! We are very excited to be growing our small and efficient TechOps team at Octopus. We aren't looking for standard IT support - we are looking for an ambitious, deeply knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be continuing to shape this team to provide world class support to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change. We don't just "fix" things - we automate them out of existence. For us, a Generalist isn't about knowing a little of everything, it's a multi-disciplinary role for someone who's deeply experienced in many facets of Enterprise IT. Think multi-domain specialist - not Jack of all trades. What is TechOps? A more modern, more lean version of a traditional Enterprise IT team with around one of us for every 1000 people at Octopus. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company and keeping plates spinning. We have a cloud first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on prem AD here! Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager. What you'll do Provide delightful day to day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems. Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems. Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience. Continually find opportunities to automate our processes and improve the user experience. Empower our people to help themselves by designing and building self service solutions. Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control. Managing supplier relationships and the procurement process for SaaS and hardware. Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include Rollout of, and migration to, a new identity provider macOS and Windows MDM migration Rollout of a new device trust and posture compliance solution The replacement of insecure factors like SMS with phishing resistant factors Office fit outs, including tech like network, AV, access control etc SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace What you'll need We're looking for people with at least 5-7 years of solid enterprise IT experience. The technical bar is high. While we use Okta, Kandji, Kolide, Zscaler, Meraki and HiBob amongst others, we care about your understanding of the fundamentals of key SaaS tooling, but we also expect candidates to have significant experience implementing and customising these tools for Enterprise environments, so if you've lived in Entra and Intune? Awesome! You'll also need: Confidence in articulating and implementing your technical ability, particularly with enterprise level SaaS tooling, customer support and automation. The ability to do this both with your peers and novice users is vital. A team player - we don't want people who vanish and come back with perfect, completed work. You collaborate and work transparently and can identify who can help you, or needs your help. Rich experience and examples of scripting, using APIs to automate mundane and error prone repetitive tasks. To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time. Experience working with multiple teams and managing multiple stakeholders. Experience managing and deploying macOS, Windows, iOS, and Android at scale. Experience administering and troubleshooting Single Sign On (SSO) technologies such as OAuth, OIDC and SAML. Deep experience with Identity & Access Management. You should be able to explain the nuances of SAML, OIDC, and OAuth, and have hands on experience with SCIM provisioning. Experience of designing and installing office networks - we use Cisco Meraki. A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing. Don't think you check off every single box? We love hiring passionate people with a drive to learn. If you are an expert in some of these areas and are hungry to master the rest, get in touch and let us know where your strengths lie. Why else you'll love it here Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We've also been placed in the top 10 companies for senior leadership Visit our UK perks hub - Octopus Employee Benefits This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. Our salary bandings are between £65,000 - £90,000 depending on your experience. On a call with one of our talent team, it's something we always chat through, as we genuinely want to match your experience with the right salary. We're very excited to be growing our small team. We're looking for skills and experience to help shape and define the future of not only our team, but the wider business at a global scale. If you're reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in. If this sounds like you then we'd love to hear from you. Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Senior Software Engineer - Core Services London About us PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations - empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. The Role PhysicsX is building a platform that enables Data Scientists and Simulation Engineers to build, train, and deploy Deep Physics Models. Our platform serves multiple tenants across highly regulated industries, making robust identity, access control, and operational visibility foundational to everything we do. We're looking for a Senior Software Engineer to join our Core Services team, the team building the foundational primitives that gives our customers superpowers they've never had before. For decades, engineers have been trapped using siloed, rigid tools from the 90s. We're changing that by enabling secure, permissioned collaboration at the frontier of AI. You'll design and build the enterprise grade systems that make this possible. From fine-grained permissions to instrumentation, you'll create the primitives that every product across PhysicsX adopts, ensuring every user, service, and agentic workflow is securely identified, correctly scoped, and fully observable. You'll own the infrastructure that keeps our platform trustworthy, transparent, and ready for the future of manufacturing and engineering. What You Will Do Design and implement authentication and authorisation systems, including identity provider integrations, token management, session handling, and SSO flows. Architect and build fine granular role based and attribute based access control (RBAC/ABAC) models that scale across multi tenant environments. Own the platform's permissions layer end to end: from policy definition and enforcement through auditing and compliance reporting. Build and maintain telemetry infrastructure distributed tracing, structured logging, metrics collection, and alerting, to provide deep observability across services and environments. Define and enforce security standards across APIs and services, including schema governance, data segregation, and least privilege access patterns. Design and implement identity and access patterns for AI agents, including MCP authentication, agent impersonation flows, and system account models that allow agents to act securely on behalf of users in a regulated, multi tenant environment. Contribute to the design of multi service architectures, ensuring authentication and authorisation concerns are cleanly integrated and consistently enforced across both human and agentic workflows. Drive best practices in CI/CD, automated testing, observability, and infrastructure as code. Build and maintain deployment pipelines, including zero downtime and multi service deployments. Author and review Technical Decision Records. Participate in technology reviews to evaluate and adopt new tools and approaches. Mentor junior and mid level engineers, facilitate technical discussions, and build consensus around architectural decisions. What you bring to the table A passion for the craft, you're driven by engineering excellence and committed to fostering that culture across the team. Strong software engineering foundations, solid grasp of algorithms, data structures, and system design. You write clean, maintainable, testable code and have strong command of Golang and Python. Authentication and identity expertise, hands on experience building or integrating identity and access management systems (e.g., Keycloak, Auth0, Okta). Deep understanding of OAuth 2.0, OIDC, SAML, and token based authentication flows. Ability to effectively leverage cloud provider IAM systems (e.g., AWS IAM, GCP IAM, Azure AD). Authorisation and permissions design, proven experience implementing RBAC, ABAC, or policy as code frameworks (e.g., OPA/Rego, Cedar) in production multi tenant systems. Telemetry and observability, experience designing and operating metrics, tracing, and logging pipelines (e.g., OpenTelemetry, Prometheus, Grafana, Jaeger). You understand what it takes to make distributed systems genuinely observable. Kubernetes and GitOps, strong working knowledge of Kubernetes and ArgoCD, including deploying, managing, and troubleshooting services in production clusters. API and service design maturity, experience designing multi service systems with attention to schema governance, forward compatibility, and secure data access patterns. Proven ability to develop schema drift mitigation strategies with minimal impact to dependent clients (e.g., forward compatible schemas, ACLs, ambassador sidecars). Agent governance awareness, understanding of how identity and permissions extend to agentic systems, including MCP auth, impersonation, system accounts, and scoped token delegation. Security awareness, familiarity with threat modelling, secure coding practices, and participating in security testing and compliance workflows. CI/CD and deployment expertise, hands on experience building and optimising CI/CD pipelines, including multi service and zero downtime deployments across numerous customer environments. Communication and collaboration, excellent communication skills to work across teams, understand requirements from research scientists and product stakeholders, and translate them into technical specifications. AI native mindset, you follow the frontier of agentic systems and AI tooling. You naturally think about how infrastructure needs to evolve when agents, not just humans, are the consumers of your APIs and services. You actively use AI coding tools (e.g., Copilot, Cursor, Claude Code) in your daily workflow and see them as a force multiplier, not a novelty. Incremental mindset, you work in small steps toward larger goals, driving change through continuous improvement rather than massive redesigns. You can zoom in on details and zoom out to see the big picture. Ideally Polyglot programming, deep expertise in Python and Golang, with exposure to other languages such as Rust or C++. Advanced Kubernetes, ability to leverage resources that extend the Kubernetes API (e.g., CRDs, Operators) and infrastructure configuration tools (Crossplane, Helm charts). Infrastructure flexibility, understanding of what it takes to build software that runs in cloud, on premises, and air gapped environments. Advanced testing, experience with fuzzing, deterministic simulation testing, or fault injection in production systems. What we offer Equity options - share in our success and growth. 10% employer pension contribution - invest in your future. Free office lunches - great food to fuel your workdays. Flexible working - balance your work and life in a way that works for you. Hybrid setup - enjoy our new Shoreditch office while keeping remote flexibility. Enhanced parental leave - support for life's biggest milestones. Private healthcare - comprehensive coverage Personal development - access learning and training to help you grow. Work from anywhere - extend your remote setup to enjoy the sun or reconnect with loved ones. We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.
18/07/2026
Full time
Senior Software Engineer - Core Services London About us PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations - empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. The Role PhysicsX is building a platform that enables Data Scientists and Simulation Engineers to build, train, and deploy Deep Physics Models. Our platform serves multiple tenants across highly regulated industries, making robust identity, access control, and operational visibility foundational to everything we do. We're looking for a Senior Software Engineer to join our Core Services team, the team building the foundational primitives that gives our customers superpowers they've never had before. For decades, engineers have been trapped using siloed, rigid tools from the 90s. We're changing that by enabling secure, permissioned collaboration at the frontier of AI. You'll design and build the enterprise grade systems that make this possible. From fine-grained permissions to instrumentation, you'll create the primitives that every product across PhysicsX adopts, ensuring every user, service, and agentic workflow is securely identified, correctly scoped, and fully observable. You'll own the infrastructure that keeps our platform trustworthy, transparent, and ready for the future of manufacturing and engineering. What You Will Do Design and implement authentication and authorisation systems, including identity provider integrations, token management, session handling, and SSO flows. Architect and build fine granular role based and attribute based access control (RBAC/ABAC) models that scale across multi tenant environments. Own the platform's permissions layer end to end: from policy definition and enforcement through auditing and compliance reporting. Build and maintain telemetry infrastructure distributed tracing, structured logging, metrics collection, and alerting, to provide deep observability across services and environments. Define and enforce security standards across APIs and services, including schema governance, data segregation, and least privilege access patterns. Design and implement identity and access patterns for AI agents, including MCP authentication, agent impersonation flows, and system account models that allow agents to act securely on behalf of users in a regulated, multi tenant environment. Contribute to the design of multi service architectures, ensuring authentication and authorisation concerns are cleanly integrated and consistently enforced across both human and agentic workflows. Drive best practices in CI/CD, automated testing, observability, and infrastructure as code. Build and maintain deployment pipelines, including zero downtime and multi service deployments. Author and review Technical Decision Records. Participate in technology reviews to evaluate and adopt new tools and approaches. Mentor junior and mid level engineers, facilitate technical discussions, and build consensus around architectural decisions. What you bring to the table A passion for the craft, you're driven by engineering excellence and committed to fostering that culture across the team. Strong software engineering foundations, solid grasp of algorithms, data structures, and system design. You write clean, maintainable, testable code and have strong command of Golang and Python. Authentication and identity expertise, hands on experience building or integrating identity and access management systems (e.g., Keycloak, Auth0, Okta). Deep understanding of OAuth 2.0, OIDC, SAML, and token based authentication flows. Ability to effectively leverage cloud provider IAM systems (e.g., AWS IAM, GCP IAM, Azure AD). Authorisation and permissions design, proven experience implementing RBAC, ABAC, or policy as code frameworks (e.g., OPA/Rego, Cedar) in production multi tenant systems. Telemetry and observability, experience designing and operating metrics, tracing, and logging pipelines (e.g., OpenTelemetry, Prometheus, Grafana, Jaeger). You understand what it takes to make distributed systems genuinely observable. Kubernetes and GitOps, strong working knowledge of Kubernetes and ArgoCD, including deploying, managing, and troubleshooting services in production clusters. API and service design maturity, experience designing multi service systems with attention to schema governance, forward compatibility, and secure data access patterns. Proven ability to develop schema drift mitigation strategies with minimal impact to dependent clients (e.g., forward compatible schemas, ACLs, ambassador sidecars). Agent governance awareness, understanding of how identity and permissions extend to agentic systems, including MCP auth, impersonation, system accounts, and scoped token delegation. Security awareness, familiarity with threat modelling, secure coding practices, and participating in security testing and compliance workflows. CI/CD and deployment expertise, hands on experience building and optimising CI/CD pipelines, including multi service and zero downtime deployments across numerous customer environments. Communication and collaboration, excellent communication skills to work across teams, understand requirements from research scientists and product stakeholders, and translate them into technical specifications. AI native mindset, you follow the frontier of agentic systems and AI tooling. You naturally think about how infrastructure needs to evolve when agents, not just humans, are the consumers of your APIs and services. You actively use AI coding tools (e.g., Copilot, Cursor, Claude Code) in your daily workflow and see them as a force multiplier, not a novelty. Incremental mindset, you work in small steps toward larger goals, driving change through continuous improvement rather than massive redesigns. You can zoom in on details and zoom out to see the big picture. Ideally Polyglot programming, deep expertise in Python and Golang, with exposure to other languages such as Rust or C++. Advanced Kubernetes, ability to leverage resources that extend the Kubernetes API (e.g., CRDs, Operators) and infrastructure configuration tools (Crossplane, Helm charts). Infrastructure flexibility, understanding of what it takes to build software that runs in cloud, on premises, and air gapped environments. Advanced testing, experience with fuzzing, deterministic simulation testing, or fault injection in production systems. What we offer Equity options - share in our success and growth. 10% employer pension contribution - invest in your future. Free office lunches - great food to fuel your workdays. Flexible working - balance your work and life in a way that works for you. Hybrid setup - enjoy our new Shoreditch office while keeping remote flexibility. Enhanced parental leave - support for life's biggest milestones. Private healthcare - comprehensive coverage Personal development - access learning and training to help you grow. Work from anywhere - extend your remote setup to enjoy the sun or reconnect with loved ones. We value diversity and are committed to equal employment opportunity regardless of sex, race, religion, ethnicity, nationality, disability, age, sexual orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. To help make a change, we sponsor bright women from disadvantaged backgrounds through their university degrees in science and mathematics. We collect diversity and inclusion data solely for the purpose of monitoring the effectiveness of our equal opportunities policies and ensuring compliance with UK employment and equality legislation. This information is confidential, used only in aggregate form, and will not influence the outcome of your application.
Silverfort is seeking a Customer Solutions Specialist in the United Kingdom to help Enterprise and Strategic customers deploy identity security at scale, bridging success, product, and engineering. You will design architectures, share best practices, and guide teams through deployments, with a focus on AD/Azure AD, Okta, and modern MFA, while collaborating across Success, Support, and R&D to maximize business value.
17/07/2026
Full time
Silverfort is seeking a Customer Solutions Specialist in the United Kingdom to help Enterprise and Strategic customers deploy identity security at scale, bridging success, product, and engineering. You will design architectures, share best practices, and guide teams through deployments, with a focus on AD/Azure AD, Okta, and modern MFA, while collaborating across Success, Support, and R&D to maximize business value.