About the role As a Solutions Engineer, you'll be at the cutting edge of SaaS data protection, collaborating with a dynamic global team. You'll play a crucial role in shaping our product and guiding customers through advanced data protection and cyber threat recovery strategies. You will: Deliver engaging presentations and product demonstrations both virtually and in person. Manage and implement Proof of Concepts (POCs) to ensure successful technical closure. Maintain Salesforce cadence with meticulous documentation. Support lead-generation initiatives, including events, webinars, and user groups. Collaborate with customers and partners to translate business objectives into technical solutions. Provide technical expertise on data protection through independent consultation with Keepit's customers. Partner with the sales team to secure new clients and partners. Offer pre-sales support to customers evaluating Keepit's backup solution. Work closely with Product Management to relay customer feedback and insights. About you Must-haves: Familiarity with OEM, Channel, and Vendor ecosystems is highly desirable. Ability to work independently in a fast-paced environment as a motivated self-starter. Strong time management and excellent analytical and problem-solving capabilities. Managing multiple decision-makers to drive proposal outcomes. Ability to build and maintain positive relationships with both customers and colleagues. 3-5 years of proven experience in sales engineering or technical sales (pre-sales experience is a plus). Proficiency in Microsoft O365, including Exchange, OneDrive, Groups, Teams, SharePoint, and Dynamics, and strong understanding of Microsoft Azure (Power PI, Power Apps, DevOps, Power BI). Familiarity with other cloud-based SaaS applications is highly desirable and knowledge of MEDDIC or MEDPICC methodologies is beneficial. Willingness to travel 50-75%. We would like to connect with you.
06/06/2026
Full time
About the role As a Solutions Engineer, you'll be at the cutting edge of SaaS data protection, collaborating with a dynamic global team. You'll play a crucial role in shaping our product and guiding customers through advanced data protection and cyber threat recovery strategies. You will: Deliver engaging presentations and product demonstrations both virtually and in person. Manage and implement Proof of Concepts (POCs) to ensure successful technical closure. Maintain Salesforce cadence with meticulous documentation. Support lead-generation initiatives, including events, webinars, and user groups. Collaborate with customers and partners to translate business objectives into technical solutions. Provide technical expertise on data protection through independent consultation with Keepit's customers. Partner with the sales team to secure new clients and partners. Offer pre-sales support to customers evaluating Keepit's backup solution. Work closely with Product Management to relay customer feedback and insights. About you Must-haves: Familiarity with OEM, Channel, and Vendor ecosystems is highly desirable. Ability to work independently in a fast-paced environment as a motivated self-starter. Strong time management and excellent analytical and problem-solving capabilities. Managing multiple decision-makers to drive proposal outcomes. Ability to build and maintain positive relationships with both customers and colleagues. 3-5 years of proven experience in sales engineering or technical sales (pre-sales experience is a plus). Proficiency in Microsoft O365, including Exchange, OneDrive, Groups, Teams, SharePoint, and Dynamics, and strong understanding of Microsoft Azure (Power PI, Power Apps, DevOps, Power BI). Familiarity with other cloud-based SaaS applications is highly desirable and knowledge of MEDDIC or MEDPICC methodologies is beneficial. Willingness to travel 50-75%. We would like to connect with you.
Job details Salary £39,276 to £41,487 per annum (pro rated if part time) Contractual hours: 37 per week Basis: Full time Full/Part Time: Permanent Package: Part time/flexible working options will be considered Be part of the force's expanding Information Services team We provide technologies and IT services that directly impact operational policing and services to the community. From the equipment that frontline officers require to make decisions on the street, big data and analytics, 999/101 control room services, technologies that support digital investigations and everything in between, Information Services is at the heart of it all! We offer a rural environment with good transport links, cycle to work scheme, on site gym and sports hall, and a focus on wellbeing. Sports and social groups are available for all tastes and experience levels. Joining the Information Services team gives you the chance to work alongside great people and to benefit from professional development, training and accreditation opportunities. Main Purpose of Role As an IT Service Engineer you will provide frontline IT support services to all force users, both remotely and in person. You will install, test, implement, de commission and configure hardware, software and infrastructure services for new or replacement technology, fix problems and help customers across the force get the most from their IT. Key Skills & Experience Required You will need recent experience of working in a large and complex IT environment, as part of a team, and have technical knowledge of configuring and supporting devices in a Windows managed environment. Experience of O365, Active Directory and SCCM is a real advantage, along with experience of supporting: Workstations and servers, both physical and virtual Remote access Laptops, mobile and handheld devices Projectors Associated USB devices and supporting encryption software Integrated communications systems Wiring protocols (e.g., CAT5e, CAT6) Adaptive Technologies Knowledge of site surveys, ergonomics, implementing office moves and changes, including health & safety assessments. Benefits Pension scheme - we pay around double the member contribution Support networks and wellbeing programmes Annual leave entitlement - starting at 24 days, increasing with length of service Blue Light Card discounts Flexible and agile working where suitable Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community to recruit a diverse and flexible workforce that reflects the people we serve. Reasonable adjustments will be considered for candidates successfully shortlisted. We are committed to supporting you throughout the process. Current Nottinghamshire Police staff only: Candidates at risk will be required to complete and attach the at risk pro forma document.
06/06/2026
Full time
Job details Salary £39,276 to £41,487 per annum (pro rated if part time) Contractual hours: 37 per week Basis: Full time Full/Part Time: Permanent Package: Part time/flexible working options will be considered Be part of the force's expanding Information Services team We provide technologies and IT services that directly impact operational policing and services to the community. From the equipment that frontline officers require to make decisions on the street, big data and analytics, 999/101 control room services, technologies that support digital investigations and everything in between, Information Services is at the heart of it all! We offer a rural environment with good transport links, cycle to work scheme, on site gym and sports hall, and a focus on wellbeing. Sports and social groups are available for all tastes and experience levels. Joining the Information Services team gives you the chance to work alongside great people and to benefit from professional development, training and accreditation opportunities. Main Purpose of Role As an IT Service Engineer you will provide frontline IT support services to all force users, both remotely and in person. You will install, test, implement, de commission and configure hardware, software and infrastructure services for new or replacement technology, fix problems and help customers across the force get the most from their IT. Key Skills & Experience Required You will need recent experience of working in a large and complex IT environment, as part of a team, and have technical knowledge of configuring and supporting devices in a Windows managed environment. Experience of O365, Active Directory and SCCM is a real advantage, along with experience of supporting: Workstations and servers, both physical and virtual Remote access Laptops, mobile and handheld devices Projectors Associated USB devices and supporting encryption software Integrated communications systems Wiring protocols (e.g., CAT5e, CAT6) Adaptive Technologies Knowledge of site surveys, ergonomics, implementing office moves and changes, including health & safety assessments. Benefits Pension scheme - we pay around double the member contribution Support networks and wellbeing programmes Annual leave entitlement - starting at 24 days, increasing with length of service Blue Light Card discounts Flexible and agile working where suitable Nottinghamshire Police is committed to the principles of Equality, Fairness and Diversity, and we welcome applications from all sections of the community to recruit a diverse and flexible workforce that reflects the people we serve. Reasonable adjustments will be considered for candidates successfully shortlisted. We are committed to supporting you throughout the process. Current Nottinghamshire Police staff only: Candidates at risk will be required to complete and attach the at risk pro forma document.
Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High - DV At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. UNLEASH YOUR POTENTIAL This sub family is responsible for providing on site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilisation of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area wide procedural/policy changes. Your Role and Primary Responsibilities Impact: Works independently to achieve day to day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff. Complexity: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communication: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches. Leadership & Talent Management: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas. Typical Education & Experience Typically requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. Basic Qualifications Design build, test and ongoing management of SCCM infrastructure Design build, test and ongoing management of a VDI solution using VMWare Deployment and support experience with Dell server hardware Management and troubleshooting of storage technologies including Dell and NetApp Management and troubleshooting of Active Directory within an on premise environment Development of a customer desktop build with a number of bespoke/legacy applications Packaging of applications Excellent communication skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experience in patch management including analysis and deployment Understanding of the importance of stakeholder management and organisational acumen Provide up to date and accurate reporting to programme and customer Demonstrable ability to adapt to new technologies, skillsets and to learn quickly Worked in a business or safety critical environment previously Excellent understanding of end to end engineering processes You Might Also Have Design, build, test and ongoing management of O365 (Exchange, Teams) Management and troubleshooting of Microsoft Exchange (on premise) Design, build, test and ongoing management of Ivanti infrastructure Design build, test and ongoing management of MDT infrastructure What We Offer We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work life balance. Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Pay Range £47,600.00-£61,000.00
06/06/2026
Full time
Infrastructure Engineer Location: Huntingdon, Cambridgeshire Clearance: High - DV At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. UNLEASH YOUR POTENTIAL This sub family is responsible for providing on site consultation oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility. Advises on technical requirements for products and services, support equipment and electronic equipment installations. Provides guidance for the handling, installation and utilisation of various systems and equipment. Duties also may include assisting in the development and ensuring adherence to area wide procedural/policy changes. Your Role and Primary Responsibilities Impact: Works independently to achieve day to day objectives with significant impact on operational results or project deliverables. Responsible for entire projects or processes within a technical area. Typically responsible for coaching and reviewing the work of lower level technical staff. Complexity: Develops technical solutions that require collaboration with internal experts, deep analyses and understanding of impact on end product/solution. Develops solutions to technical problems and issues that are unclear and require deep technical knowledge. Communication: Communicates with internal and client project team members. Works to influence team members regarding solution design, process and/or approaches. Leadership & Talent Management: Requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas. Typical Education & Experience Typically requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience. Basic Qualifications Design build, test and ongoing management of SCCM infrastructure Design build, test and ongoing management of a VDI solution using VMWare Deployment and support experience with Dell server hardware Management and troubleshooting of storage technologies including Dell and NetApp Management and troubleshooting of Active Directory within an on premise environment Development of a customer desktop build with a number of bespoke/legacy applications Packaging of applications Excellent communication skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experience in patch management including analysis and deployment Understanding of the importance of stakeholder management and organisational acumen Provide up to date and accurate reporting to programme and customer Demonstrable ability to adapt to new technologies, skillsets and to learn quickly Worked in a business or safety critical environment previously Excellent understanding of end to end engineering processes You Might Also Have Design, build, test and ongoing management of O365 (Exchange, Teams) Management and troubleshooting of Microsoft Exchange (on premise) Design, build, test and ongoing management of Ivanti infrastructure Design build, test and ongoing management of MDT infrastructure What We Offer We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Flexi Time We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work life balance. Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Pay Range £47,600.00-£61,000.00
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
06/06/2026
Full time
IT Operations Platforms and Security Lead This role requires excellent management of a small team in IT along with managing stakeholders and vendors. You must be hands on technically in IT Infrastructure. The IT Operational Platform and Security Lead is responsible for overseeing the organisation's IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security, data management, and third party platforms that support global business operations and the associated applications estate. The role requires a proactive leader who can drive IT operational excellence, manage security risks, focus on continual service improvement, drive transformational delivery projects, and work effectively with internal stakeholders and third party vendors to deliver a high quality Global IT services. Working in line with the Architecture defined IT principle of a 'buy before build' environment, the individual will need to ensure that outsourced and cloud based services are robust, cost effective, and aligned with business needs and the Strategic IT vision. They will also play a key role in enhancing cybersecurity, protecting data and systems, driving transformative operational change, enhancing IT processes and ensuring compliance with governance bodies and industry regulations. Due to the nature of the role, complexity Security, Compliance & Risk Management Define and enforce cloud security policies, identity management, and access controls to protect systems, networks, and data. Oversee the adoption of zero trust security principles to enhance protection across cloud platforms. Manage identity and access management (IAM) in a cloud first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and vulnerability management across cloud services. Oversee endpoint security, cloud network and API security for robust protection across all assets. Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge. Microsoft AD (Entra), Server and SQL experience. O365 administration and design. Global Software Patching and estate management via Intune. Firewall (Azure, CheckPoint and Cloudflare), DNS, VPN, WIFI and Local Area Network design & administration experience. Software Defined Networking (Cisco, Meraki, Versa). Key Skills Microsoft 365 & Azure: Strong experience managing Microsoft 365 (Exchange, SharePoint, Teams), Azure cloud infrastructure, and security tools such as Microsoft Defender and Sentinel. Security & Compliance: Deep knowledge of security frameworks (ISO 27001, NIST, CIS), compliance requirements (GDPR, SOC2), and risk management best practices. Identity & Access Management (IAM): Expertise in Azure AD, MFA, Conditional Access, Single Sign On (SSO), and Privileged Access Management (PAM). Threat Management & Incident Response: Ability to detect, respond to, and mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL based service management, automating operational tasks, and optimising service delivery. IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose, with a strong focus on business continuity and disaster recovery. Supplier & Vendor Management: Experience managing third party IT vendors, MSPs, and SaaS providers, ensuring service levels, performance, and cost effectiveness. Project Leadership & Change Management: Ability to lead technology projects, system upgrades, and platform migrations, ensuring smooth execution and minimal business disruption. Process Improvement & Automation: Strong analytical mindset to identify inefficiencies, automate workflows, and enhance security controls. Problem Solving & Decision Making: Capable of making informed decisions and resolving complex IT issues in a fast paced environment. Stakeholder Engagement: Ability to communicate effectively with technical and non technical stakeholders, including senior leadership and business users. Resilience & Adaptability: Comfortable working in an evolving technology landscape, with a proactive and security first approach. Summary of Skills Required: Global Enterprise level Infrastructure Management position for the last 5 years. Global team management (human resources, strategic delivery, operational service, audit lead for Infra, budget ). Key - 3rd party operational infrastructure vendor management - i.e management of managed service partners. Migration of Legacy VM based estates to SaaS and Cloud services platforms. Legacy tech to Azure knowledge/experience. Prior to the last 5 years, a technical infrastructure engineering level background, working on Windows Server, AD , SQL environments, Firewalls/SDWAN, and Networks (WAN &/or LAN). The Client is based in the City of London. This is a hybrid position with 3 days in the office. The salary for this role will be in the range £85K - £100K plus Benefits. Do send your CV to us in Word format along with your salary and notice period.
About the role We're Hiring: Project Engineer OHL - Erection / DCO Support Location: Balfour Beatty - Power T&D Team Project: BTNO Office Base: BTNO Project Office, A134 Colchester Road, Assington, Suffolk, CO10 5LX Due to growing demand on the BTNO project, Balfour Beatty's Power Transmission & Distribution team is seeking a Project Engineer (OHL - Erection / DCO Support) to join our team in Suffolk. Working alongside the Project Manager / Project Director and wider project team, you will play a key role in ensuring successful project delivery across all phases - from planning and design through to commissioning and handover. This is an exciting opportunity to contribute to a nationally significant infrastructure project, supporting the safe and efficient delivery of overhead line (OHL) works. What you'll be doing Lead and attend project reviews / project meetings Have an awareness of the Digital Briefcase Maintain accurate project records (progress, daily diaries etc.) Prepare both internal/external reports and liaise with stakeholders Helps to ensure reports provide relevant information to enable informed, cost-effective decisions in line with overall strategy Helps to ensure scope and package assignment supports the team in coordinated working Specify, understand, develop and implement technical information and drawings into delivery Understanding and specify plant and equipment requirements Ensure a relentless focus on Zero Harm & keep up to date with changes in legislation Responsible for the safety and welfare of the general public, employees and supply chain Carry out Safety & Environmental Tours/promote observation and safety initiatives Conduct and support Accident/Incident Investigations Monitor effectiveness of the H&S Management System and implement improvement solutions Write and review RAMS and accepting subcontractor RAMS Identifying, raising and reporting risks and hazards Ensure sufficiency and competency of workforce Understand, control and issue safety documentation Completion of audits Setting people to work Assist the Project Manager to lead risk/opportunity reviews, present the Risk Register and recommend/implement changes Log and elevate any issues that cannot be resolved at delegated level of authority Help to develop, implement and update resource allocation plans and raise appropriate requests Upskilling others Coordinate with other project activities and internal functions Motivate and empower the team using the resources available through training, mentoring and performance management Produce plans for the team to achieve goals/aspirations Work alongside Project Management and deputise where required Who we're looking for An organised, innovative and creative Project Engineer with knowledge and experience of working on Projects who is proficient commercial/project management communication Experience in implementing safe systems of work Experience in managing risks and change processes through solutions-based approach to problem solving Good interpersonal skills that enable working relationships to be developed at all levels across the business and be able to negotiate and influence Discuss ideas and plans competently and with confidence Communicate new concepts and ideas to technical and non-technical stakeholders Awareness and promotion of the benefits of diversity and inclusion Demonstration of resilience and determination to succeed Proactively develop others around you including junior members of the team Identify and drive personal development Proficient on O365 The role holder is likely to have one or more of the following: Holds or working towards a formal qualification in construction/engineering or equivalent industry experience Holds or desire to work towards either the APM PFQ/PMQ Holds CSCS and SMSTS or equivalent Why work for us Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more About us Balfour Beatty's Power Transmission & Distribution teams work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks. From scoping and feasibility, to design, construction and on going maintenance, our in house experts, flexible resources and industry-leading innovations support customers in the development of some of the UK's most ambitious power transmission and distribution projects. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at
06/06/2026
Full time
About the role We're Hiring: Project Engineer OHL - Erection / DCO Support Location: Balfour Beatty - Power T&D Team Project: BTNO Office Base: BTNO Project Office, A134 Colchester Road, Assington, Suffolk, CO10 5LX Due to growing demand on the BTNO project, Balfour Beatty's Power Transmission & Distribution team is seeking a Project Engineer (OHL - Erection / DCO Support) to join our team in Suffolk. Working alongside the Project Manager / Project Director and wider project team, you will play a key role in ensuring successful project delivery across all phases - from planning and design through to commissioning and handover. This is an exciting opportunity to contribute to a nationally significant infrastructure project, supporting the safe and efficient delivery of overhead line (OHL) works. What you'll be doing Lead and attend project reviews / project meetings Have an awareness of the Digital Briefcase Maintain accurate project records (progress, daily diaries etc.) Prepare both internal/external reports and liaise with stakeholders Helps to ensure reports provide relevant information to enable informed, cost-effective decisions in line with overall strategy Helps to ensure scope and package assignment supports the team in coordinated working Specify, understand, develop and implement technical information and drawings into delivery Understanding and specify plant and equipment requirements Ensure a relentless focus on Zero Harm & keep up to date with changes in legislation Responsible for the safety and welfare of the general public, employees and supply chain Carry out Safety & Environmental Tours/promote observation and safety initiatives Conduct and support Accident/Incident Investigations Monitor effectiveness of the H&S Management System and implement improvement solutions Write and review RAMS and accepting subcontractor RAMS Identifying, raising and reporting risks and hazards Ensure sufficiency and competency of workforce Understand, control and issue safety documentation Completion of audits Setting people to work Assist the Project Manager to lead risk/opportunity reviews, present the Risk Register and recommend/implement changes Log and elevate any issues that cannot be resolved at delegated level of authority Help to develop, implement and update resource allocation plans and raise appropriate requests Upskilling others Coordinate with other project activities and internal functions Motivate and empower the team using the resources available through training, mentoring and performance management Produce plans for the team to achieve goals/aspirations Work alongside Project Management and deputise where required Who we're looking for An organised, innovative and creative Project Engineer with knowledge and experience of working on Projects who is proficient commercial/project management communication Experience in implementing safe systems of work Experience in managing risks and change processes through solutions-based approach to problem solving Good interpersonal skills that enable working relationships to be developed at all levels across the business and be able to negotiate and influence Discuss ideas and plans competently and with confidence Communicate new concepts and ideas to technical and non-technical stakeholders Awareness and promotion of the benefits of diversity and inclusion Demonstration of resilience and determination to succeed Proactively develop others around you including junior members of the team Identify and drive personal development Proficient on O365 The role holder is likely to have one or more of the following: Holds or working towards a formal qualification in construction/engineering or equivalent industry experience Holds or desire to work towards either the APM PFQ/PMQ Holds CSCS and SMSTS or equivalent Why work for us Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities. As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more About us Balfour Beatty's Power Transmission & Distribution teams work with regional, national and international electricity network owners and operators to provide technical engineering solutions across the full spectrum of the electricity grid, including overhead lines, cabling, substations and distribution networks. From scoping and feasibility, to design, construction and on going maintenance, our in house experts, flexible resources and industry-leading innovations support customers in the development of some of the UK's most ambitious power transmission and distribution projects. Diversity and inclusion At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit We are a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space. Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath taking skyline views across London. Fancy taking a closer look at our brand new hotel? Check out our socials: Please note the closing date for this role is Wednesday 22nd January Events website: Hilton London Metropole () Linkedin: A WORLD OF REWARDS Competitive annual salary ranging from £30,000 to £40,000 based on experience Smart uniform provided and laundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas Role Purpose The IT Coordinator supports the hotel's day to day technology operations-ensuring stable, secure and compliant systems for guests and Team Members. The role triages and resolves 1st/2nd line issues, co ordinates vendors and escalations, maintains asset and access records, and assists with property projects (rooms, conference spaces, restaurants/bars, back of house, and networking). The position is hands on, customer facing, and pivotal to exceptional guest service and operational uptime. Key Responsibilities Operational Support (Hotel IT) Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid meeting setups, AV liaison) including pre event tests and on the day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients. Provide friendly, timely 1st/2nd line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest facing technologies (Wi Fi captive portal, conference internet and elevate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Offer rapid response troubleshooting during peak event times, reducing the risk of disruptions. Support staff and operational systems within the Hotel Departments, including but not limited to POS, NoviCom, PDQ's, printers, office devices and back end systems used for event management. Maintain and monitor key hospitality systems (e.g., PMS/POS, back office apps, telephony, digital signage), working with vendors and Hilton support channels as required. Networks, Security & Compliance Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner mover leaver access, device encryption, secure disposal. Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies. Support backup/restore procedures and disaster recovery drills; maintain evidence for audits. Asset, Vendor & Administration Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co ordinate third party engineers (telecoms, Wi Fi, POS, TV/AV, door lock, CCTV) and escort as required. Produce simple SOPs, quick guides and training sessions for Team Members; capture FAQs and shift handovers. Projects & Continuous Improvement Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Champion Hilton service culture and guest centric IT-minimising downtime during peak trading and events. Skills & Experience Essential Experience in IT service/support (hospitality, retail, venue, or similar multi site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Hands on with PMS/POS or other line of business apps; confident troubleshooting end user hardware (laptops, printers, payment terminals, handhelds). Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure. Solid documentation discipline; accurate record keeping (assets, tickets, changes). Right to work in the UK and ability to cover early/late/on call on rotation. Desirable Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Basic switching/Wi Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi Fi portals. Experience with MDM/Intune, imaging tools, and patch management. Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation. ITIL Foundation or relevant certifications (CompTIA A+, Network+, Microsoft, Cisco/Meraki). Key Competencies Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company .
05/06/2026
Full time
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space. Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath taking skyline views across London. Fancy taking a closer look at our brand new hotel? Check out our socials: Please note the closing date for this role is Wednesday 22nd January Events website: Hilton London Metropole () Linkedin: A WORLD OF REWARDS Competitive annual salary ranging from £30,000 to £40,000 based on experience Smart uniform provided and laundered Free, healthy and high quality meals when on duty Grow your Career! Personal Development programmes designed to support you at every step of your career A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing () Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) Team Member Referral Program Discounted dental and health cover High street discounts: with Perks at Work Discounted car park Holiday: 28 days including bank holidays (increasing yearly to up to 33 days) Modern and inclusive Team Member's areas Role Purpose The IT Coordinator supports the hotel's day to day technology operations-ensuring stable, secure and compliant systems for guests and Team Members. The role triages and resolves 1st/2nd line issues, co ordinates vendors and escalations, maintains asset and access records, and assists with property projects (rooms, conference spaces, restaurants/bars, back of house, and networking). The position is hands on, customer facing, and pivotal to exceptional guest service and operational uptime. Key Responsibilities Operational Support (Hotel IT) Support meeting & events technology (bandwidth allocation, SSIDs/VLANs, hybrid meeting setups, AV liaison) including pre event tests and on the day standby where needed. In addition to set up and manage custom Wi Fi networks, passwords and bandwidth allocations for conference clients. Provide friendly, timely 1st/2nd line support to hotel departments (Front Office, Reservations, Revenue, Housekeeping, C&E/Events, F&B, Finance, Engineering, HR). Support guest facing technologies (Wi Fi captive portal, conference internet and elevate major incidents promptly. Ensure secure integration for clients using specialised business systems or industry specific software that requires approved network routing. Support the setup and monitoring of hybrid meeting connectivity (platform access, network stability) without handling audio/visual operation. Offer rapid response troubleshooting during peak event times, reducing the risk of disruptions. Support staff and operational systems within the Hotel Departments, including but not limited to POS, NoviCom, PDQ's, printers, office devices and back end systems used for event management. Maintain and monitor key hospitality systems (e.g., PMS/POS, back office apps, telephony, digital signage), working with vendors and Hilton support channels as required. Networks, Security & Compliance Conduct daily checks on network/infra health (switches/APs, UPS status, server/storage alerts) and maintain accurate documentation (IP schemes, patching records, rack diagrams). Manage and oversee cyber safe access to hotel systems, preventing unmanaged devices from exposing vulnerabilities. Implement and uphold information security practices: password hygiene, MFA, joiner mover leaver access, device encryption, secure disposal. Assist with GDPR and PCI DSS routines (access reviews, secure handling of guest/employee data, incident logging, vendor due diligence), following Hilton and local policies. Support backup/restore procedures and disaster recovery drills; maintain evidence for audits. Asset, Vendor & Administration Keep a current asset register (hardware, licenses, warranties) and manage RMA/repairs. Raise and track tickets, POs and invoices; reconcile IT spend against budget lines. Co ordinate third party engineers (telecoms, Wi Fi, POS, TV/AV, door lock, CCTV) and escort as required. Produce simple SOPs, quick guides and training sessions for Team Members; capture FAQs and shift handovers. Projects & Continuous Improvement Support room and venue tech refreshes, refurbishment projects, and new solution rollouts. Identify opportunities to improve reliability, user experience, and cost control; propose practical solutions with measurable benefits. Champion Hilton service culture and guest centric IT-minimising downtime during peak trading and events. Skills & Experience Essential Experience in IT service/support (hospitality, retail, venue, or similar multi site customer environment). Working knowledge of Windows 10/11, O365/M365, AD user admin, basic networking (DHCP/DNS/VLANs), and endpoint security. Hands on with PMS/POS or other line of business apps; confident troubleshooting end user hardware (laptops, printers, payment terminals, handhelds). Clear, confident communicator with excellent customer service skills and the ability to prioritise under pressure. Solid documentation discipline; accurate record keeping (assets, tickets, changes). Right to work in the UK and ability to cover early/late/on call on rotation. Desirable Hospitality stack exposure (e.g., OnQ, Micros/Oracle Simphony, HotSOS, IPTV, VingCard/Assa Abloy/Salto). Basic switching/Wi Fi administration (e.g., Meraki/Aruba/Cisco), NAC concepts, guest Wi Fi portals. Experience with MDM/Intune, imaging tools, and patch management. Familiarity with PCI DSS in hotels, GDPR controls, and penetration test remediation. ITIL Foundation or relevant certifications (CompTIA A+, Network+, Microsoft, Cisco/Meraki). Key Competencies Guest & Stakeholder Focus: balances guest needs with operational realities; translates tech language into clear actions. Problem Solving: methodical troubleshooting; escalates early with full context. Ownership & Accountability: sees tasks through to closure; follows change and approval processes. Teamwork & Influence: collaborates with Front Office, Events, Engineering, Security, Finance, and external partners. Resilience & Adaptability: stays calm during incidents; flexes to event peaks and business priorities. Attention to Detail: tight on compliance, data handling, and documentation. EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company .
Back to search results Apply now Refer a friend Staff IT Systems Engineer Job no: 502813 Work type: Experienced Professional Location: Kings Langley UK Categories: Operations The role As a member of the infrastructure support team, a branch of Imagination's dedicated IT team, you will be responsible for maintaining the core IT services upon which our engineers rely. In addition to "business as usual" administrative tasks, you will also be tasked with delivering improvements to ensure that our global workforce benefit from the best technologies available. You will be responsible for: Management of company-wide user/computer policies Maintaining Windows Server 2019/2022/2025 and End-point patching polices Server and storage hardware commissioning Overseeing and troubleshooting DNS/DHCP operations Authentication - local policies, SAML configurations, hand-off to external SaaS solutions Assisting with administration of corporate backups (Commvault managed service) VMware estate administration, including managing our Horizon service SQL Server - day-to-day administration Security operations - server and client-side policies, hardening our Active Directory / Azure environments, incident response Maintain and develop our O365 tenant to increase user engagement and feature usage 3 rd party application integrations About you Committed to making your customers, stakeholders and colleagues successful, you're an excellent communicator, listener and collaborator who builds trusted partnerships by delivering what you say, when you say. You're curious, solutions orientated and a world-class problem solver who constantly seeks opportunities to innovate and achieve the best possible outcome to the highest imaginable standard. You'll have: Experience with Microsoft Windows Server - build, deploy, administer, support and patch. Experience with Microsoft Active Directory - account management, authentication, group policy and hardening. Expeirence of providing Infrastructure support - including DHCP, DNS, routing etc Familiar with Office365 - feature/policy management, Exchange configuration & administration Experience with VMware vCenter/vSphere - Host and VM deployments Experience with SQL - support and administration You might also have: Backups / DR - previous experience with a CommVault-based solution Experience with Cisco UCS - support and administration An appreciation of current Cyber Security methodologies, Networking and Firewall basics Experience with PURE Storage FlashArray and FlashBlade Who we are Imagination is a UK-based company that creates silicon and software IP designed to give its customers an edge in competitive global technology markets. Its GPU and AI technologies enable outstanding power, performance, and area (PPA), fast time-to-market, and lower total cost of ownership. Products based on Imagination IP are used by billions of people across the globe in their smartphones, cars, homes, and workplaces. We need your skills to help us continue to deliver technology that will impress the industry and our customers alike, ensuring that people everywhere can enjoy smarter and faster tech than ever before. So come join us if you're wanting that something more Bring your talent, curiosity and expertise and we'll help you do the rest. You'll be part of one of the world's most exciting companies who are one of the leaders in semiconductor IP solutions. As a part of our team, you can help us transform, innovate, and inspire the lives of millions through our technology. Additional information If you encounter accessibility barriers in the application process or if you have access needs and require support or adjustments to participate equitably in the recruitment process, please email . Advertised: 14 May 2026 GMT Daylight Time Applications close: Apply now Whatsapp Facebook LinkedIn Email App
05/06/2026
Full time
Back to search results Apply now Refer a friend Staff IT Systems Engineer Job no: 502813 Work type: Experienced Professional Location: Kings Langley UK Categories: Operations The role As a member of the infrastructure support team, a branch of Imagination's dedicated IT team, you will be responsible for maintaining the core IT services upon which our engineers rely. In addition to "business as usual" administrative tasks, you will also be tasked with delivering improvements to ensure that our global workforce benefit from the best technologies available. You will be responsible for: Management of company-wide user/computer policies Maintaining Windows Server 2019/2022/2025 and End-point patching polices Server and storage hardware commissioning Overseeing and troubleshooting DNS/DHCP operations Authentication - local policies, SAML configurations, hand-off to external SaaS solutions Assisting with administration of corporate backups (Commvault managed service) VMware estate administration, including managing our Horizon service SQL Server - day-to-day administration Security operations - server and client-side policies, hardening our Active Directory / Azure environments, incident response Maintain and develop our O365 tenant to increase user engagement and feature usage 3 rd party application integrations About you Committed to making your customers, stakeholders and colleagues successful, you're an excellent communicator, listener and collaborator who builds trusted partnerships by delivering what you say, when you say. You're curious, solutions orientated and a world-class problem solver who constantly seeks opportunities to innovate and achieve the best possible outcome to the highest imaginable standard. You'll have: Experience with Microsoft Windows Server - build, deploy, administer, support and patch. Experience with Microsoft Active Directory - account management, authentication, group policy and hardening. Expeirence of providing Infrastructure support - including DHCP, DNS, routing etc Familiar with Office365 - feature/policy management, Exchange configuration & administration Experience with VMware vCenter/vSphere - Host and VM deployments Experience with SQL - support and administration You might also have: Backups / DR - previous experience with a CommVault-based solution Experience with Cisco UCS - support and administration An appreciation of current Cyber Security methodologies, Networking and Firewall basics Experience with PURE Storage FlashArray and FlashBlade Who we are Imagination is a UK-based company that creates silicon and software IP designed to give its customers an edge in competitive global technology markets. Its GPU and AI technologies enable outstanding power, performance, and area (PPA), fast time-to-market, and lower total cost of ownership. Products based on Imagination IP are used by billions of people across the globe in their smartphones, cars, homes, and workplaces. We need your skills to help us continue to deliver technology that will impress the industry and our customers alike, ensuring that people everywhere can enjoy smarter and faster tech than ever before. So come join us if you're wanting that something more Bring your talent, curiosity and expertise and we'll help you do the rest. You'll be part of one of the world's most exciting companies who are one of the leaders in semiconductor IP solutions. As a part of our team, you can help us transform, innovate, and inspire the lives of millions through our technology. Additional information If you encounter accessibility barriers in the application process or if you have access needs and require support or adjustments to participate equitably in the recruitment process, please email . Advertised: 14 May 2026 GMT Daylight Time Applications close: Apply now Whatsapp Facebook LinkedIn Email App
Job Title: 2nd / 3rd Line Support EngineerLocation: Near Richmond, London (On-site)Salary: £38,000-£45,000 per annum Overview We're hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities Provide 2nd/3rd line support across Microsoft, cloud, and network environments Support and maintain Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day to day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong knowledge of Microsoft 365, Windows environments, and basic networking Exposure to firewalls (FortiGate desirable) and MDM solutions O365 conditional access and SharePoint setup PowerBI knowledge advantageous Good communication and organisational skills
05/06/2026
Full time
Job Title: 2nd / 3rd Line Support EngineerLocation: Near Richmond, London (On-site)Salary: £38,000-£45,000 per annum Overview We're hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities Provide 2nd/3rd line support across Microsoft, cloud, and network environments Support and maintain Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day to day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong knowledge of Microsoft 365, Windows environments, and basic networking Exposure to firewalls (FortiGate desirable) and MDM solutions O365 conditional access and SharePoint setup PowerBI knowledge advantageous Good communication and organisational skills
Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
04/06/2026
Full time
Job Type : Permanent Location : Dublin Hours : -37.5 Hours per week. Out of hours work may be required. About us Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We've been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world's population. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work in various countries, including the UK, and was included in Forbes' 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global's Global Best Employers Program. We are an equal opportunities employer and we welcome applications from all suitably qualified persons. About the Role As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion. Duties Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users Software deployment and updates for all devices used in the estate Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries Support and triage of major incident impacting business productivity and ability to maintain client KPIs Gather and submit evidence in relation to quarterly and annual security policies, and external audits Identifying business risks and ensuring adherence to internal and external security requirements Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer Requirements Ability to attain CTC and SC clearance as per UK government requirements. Ability to maintain a high degree of customer service for all support queries. Proven track record of close attention to Service Level Agreements (SLA's) and setting a clear expectation to the customer. Proactive approach, ability to prioritise and manage own workload. Ability to solve complex problems & participate in continuous improvement. Excellent oral and written communication skills. Keen attention to detail. Ability to relate to others in a positive manner. Strong team focus. Experience with MS Office Packages Skills and Experience (advantageous) Experience and/or Qualifications in an IT field Experience with Windows 10 & 11 Experience working with VDI solutions Experience with Cisco Networking desirable. Experience with MECM for software deployment, OS build and patch management Experience of managing and implementing Group Policy in an enterprise environment. Experience with Anti Virus software and managing cyber security threats Experience working with O365 products and services Working experience of ITIL and/or ISO270001 processes and procedures. Proactive approach, ability to prioritise and manage own workload Ability to solve complex problems & participate in continuous improvement.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. This role requires to be office based (Holborn) once per week. What you will do: Monitor, analyse and remediate vulnerabilities in Microsoft platforms, applications and services Work closely with stakeholders to ensure effective patching, vulnerability remediation and threat mitigation Support audits, security assessments, and penetration testing remediation Provide knowledge transfer and mentoring to colleagues across IT Operations Manage and maintain the Microsoft and Windows based Applications on a day to day basis Fault finding and diagnosis of issues within Microsoft/Windows Applications Provide out of hours support for security remediation work and maintenances Ensure the Microsoft platform can support the Bank's growth Implement the best practices for security and operational management Review and challenge design documentation to improve efficiencies within the Bank Find innovative ways to automate and improve current processes Document procedures and ensure current procedures are up to date Build a better experience for colleagues and customers alike And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: In depth experience in a hands on IT Security or IT Operations role (ideally in a financial services environment) with strong knowledge on Microsoft and different cloud technologies and platforms such as Azure, O365 Deep understanding of Microsoft vulnerability management and patching cycles Experience with registry hardening, system configuration, and security baselines Strong troubleshooting skills, especially with escalated 3rd level issues Familiarity with threat detection, incident response, and SIEM tools Advanced knowledge and significant experience on Microsoft Operating Systems (Windows Server 2012 R2/2016/2019/2022 & Client) Advanced knowledge and significant experience on the following Microsoft Technologies Active Directory & Group Policy Management PKI (Certificate Authority, NDES/SCEP, Certificate lifecycle management) Entra ID, Conditional Access, MFA and identity security Microsoft SQL 2012/2016 Linux knowledge would be beneficial Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
04/06/2026
Full time
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. This role requires to be office based (Holborn) once per week. What you will do: Monitor, analyse and remediate vulnerabilities in Microsoft platforms, applications and services Work closely with stakeholders to ensure effective patching, vulnerability remediation and threat mitigation Support audits, security assessments, and penetration testing remediation Provide knowledge transfer and mentoring to colleagues across IT Operations Manage and maintain the Microsoft and Windows based Applications on a day to day basis Fault finding and diagnosis of issues within Microsoft/Windows Applications Provide out of hours support for security remediation work and maintenances Ensure the Microsoft platform can support the Bank's growth Implement the best practices for security and operational management Review and challenge design documentation to improve efficiencies within the Bank Find innovative ways to automate and improve current processes Document procedures and ensure current procedures are up to date Build a better experience for colleagues and customers alike And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns. What you will need: In depth experience in a hands on IT Security or IT Operations role (ideally in a financial services environment) with strong knowledge on Microsoft and different cloud technologies and platforms such as Azure, O365 Deep understanding of Microsoft vulnerability management and patching cycles Experience with registry hardening, system configuration, and security baselines Strong troubleshooting skills, especially with escalated 3rd level issues Familiarity with threat detection, incident response, and SIEM tools Advanced knowledge and significant experience on Microsoft Operating Systems (Windows Server 2012 R2/2016/2019/2022 & Client) Advanced knowledge and significant experience on the following Microsoft Technologies Active Directory & Group Policy Management PKI (Certificate Authority, NDES/SCEP, Certificate lifecycle management) Entra ID, Conditional Access, MFA and identity security Microsoft SQL 2012/2016 Linux knowledge would be beneficial Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Our promise to you We will make sure that you are well rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
Job Title: IT Operations Engineer Location: Liverpool (Hybrid) Salary: Up to £40,000 Contract type: Permanent About the role We are looking for an experienced IT Operations Engineer role based within our Internal IT team. As such, you will be a key resource in helping the team deliver our IT platform strategy into the ARO Group. We are looking for an IT professional who is passionate about helping and supporting their colleagues along with creating and supporting a world class IT platform. You will combine your technical skills with your industry experience to ensure we have an IT platform that supports the Group goals and objectives. As part of your role, you will work with the IT Manager to identify emerging technologies and opportunities for innovation across the ARO IT Platform. You will contribute to initiatives aimed at improving operational efficiency, cost effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. This role offers flexibility with hybrid working, allowing you to balance remote work with on site collaboration to ensure strong alignment with all business units and maintain on ground visibility for internal IT. If you want every day to be different then this is the role for you. Please note that this is a Hybrid role with onsite requirement in Liverpool 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport. What you'll do Ensuring our service levels are meeting the requirements of the business Developing, delivering and supporting an IT platform that helps the Group deliver its commercial objectives Collaborate closely with subject matter experts for our core applications to ensure efficiencies and operational effectiveness Constantly review our internal IT platform to ensure it offers resilience, flexibility and value for money Maintain a high degree of information security in line with our ISO 27001 accreditation Develop a deep understanding of how the Group operates so our IT service and platform provides a value added service Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues Be proactive in your approach to our system hygiene Managing, administering, deploying and configuring the ARO server estate, including Active Directory and Group Policy creation Governance control of the O365 estate, AD hygiene and wider MS licensing Help us to more strategically adopt and make best use of the Microsoft Azure Platform Administering, deploying and configuring Microsoft Exchange Server Ensure the ongoing reliability, availability and serviceability of the ARO IT platform Work closely with the IT Manager and complement each other's skills and experience to help drive continuous improvement for our Internal IT offering Provide technical support to your team members and colleagues both remotely or on site as required Ensuring system hygiene is at the highest possible level What we are looking for? Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Minimum of 5 years of experience in IT infrastructure and networking Good understanding of MS licensing Strong technical skills in Windows Server, Active Directory, Exchange, Hyper V and networking technologies Experience with cloud computing platforms, such as Azure or AWS Excellent analytical and problem solving skills, with the ability to troubleshoot complex technical issues Strong communication and interpersonal skills, with the ability to work collaboratively with others Ability to prioritize and manage multiple tasks in a fast paced environment Experience working in an ITIL based environment is preferred Essential Server Operating Systems including up to Microsoft Server 2022 Good knowledge of Azure Understanding of server farms, both physical and virtualised Appreciate the relationship between multiple endpoints and servers in a truly mixed environment Knowledge of best practice information security aligned with ISO 27001 Good understanding of O365 administration and deployment, including Intune Server Virtualisation Environments such as Microsoft Azure, Hyper V VEEAM Server Hardware configuration and recommendation WIFI - Ubiquiti or Meraki Understanding of IP troubleshooting skills including DHCP, DNS, IP addressing Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E learning Hybrid working
04/06/2026
Full time
Job Title: IT Operations Engineer Location: Liverpool (Hybrid) Salary: Up to £40,000 Contract type: Permanent About the role We are looking for an experienced IT Operations Engineer role based within our Internal IT team. As such, you will be a key resource in helping the team deliver our IT platform strategy into the ARO Group. We are looking for an IT professional who is passionate about helping and supporting their colleagues along with creating and supporting a world class IT platform. You will combine your technical skills with your industry experience to ensure we have an IT platform that supports the Group goals and objectives. As part of your role, you will work with the IT Manager to identify emerging technologies and opportunities for innovation across the ARO IT Platform. You will contribute to initiatives aimed at improving operational efficiency, cost effectiveness, and scalability, ensuring IT remains a key enabler of business growth. You will be comfortable working directly with colleagues at all levels of the business and across all of our sites. This role offers flexibility with hybrid working, allowing you to balance remote work with on site collaboration to ensure strong alignment with all business units and maintain on ground visibility for internal IT. If you want every day to be different then this is the role for you. Please note that this is a Hybrid role with onsite requirement in Liverpool 3 days a week and occasional travel to our various locations across the UK. You must be able to commute to the office and have your own transport. What you'll do Ensuring our service levels are meeting the requirements of the business Developing, delivering and supporting an IT platform that helps the Group deliver its commercial objectives Collaborate closely with subject matter experts for our core applications to ensure efficiencies and operational effectiveness Constantly review our internal IT platform to ensure it offers resilience, flexibility and value for money Maintain a high degree of information security in line with our ISO 27001 accreditation Develop a deep understanding of how the Group operates so our IT service and platform provides a value added service Build positive relationships throughout the Group and maintain high levels of communication with key stakeholders and colleagues Be proactive in your approach to our system hygiene Managing, administering, deploying and configuring the ARO server estate, including Active Directory and Group Policy creation Governance control of the O365 estate, AD hygiene and wider MS licensing Help us to more strategically adopt and make best use of the Microsoft Azure Platform Administering, deploying and configuring Microsoft Exchange Server Ensure the ongoing reliability, availability and serviceability of the ARO IT platform Work closely with the IT Manager and complement each other's skills and experience to help drive continuous improvement for our Internal IT offering Provide technical support to your team members and colleagues both remotely or on site as required Ensuring system hygiene is at the highest possible level What we are looking for? Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Minimum of 5 years of experience in IT infrastructure and networking Good understanding of MS licensing Strong technical skills in Windows Server, Active Directory, Exchange, Hyper V and networking technologies Experience with cloud computing platforms, such as Azure or AWS Excellent analytical and problem solving skills, with the ability to troubleshoot complex technical issues Strong communication and interpersonal skills, with the ability to work collaboratively with others Ability to prioritize and manage multiple tasks in a fast paced environment Experience working in an ITIL based environment is preferred Essential Server Operating Systems including up to Microsoft Server 2022 Good knowledge of Azure Understanding of server farms, both physical and virtualised Appreciate the relationship between multiple endpoints and servers in a truly mixed environment Knowledge of best practice information security aligned with ISO 27001 Good understanding of O365 administration and deployment, including Intune Server Virtualisation Environments such as Microsoft Azure, Hyper V VEEAM Server Hardware configuration and recommendation WIFI - Ubiquiti or Meraki Understanding of IP troubleshooting skills including DHCP, DNS, IP addressing Benefits Company Pension Scheme and matching contributions Company Perks portal Private Medical insurance Life assurance 25 days holiday plus bank holidays plus holiday trading Your Birthday off, on us Health Club and Wellbeing Scheme ARO Shares after 12 months employment Employee Assistance Programme Technical Training Academy and E learning Hybrid working
1st Line IT Service Desk Engineer - Gloucester- £25,000 I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. Responsibilities & Skills O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunities for career progression This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
03/06/2026
Full time
1st Line IT Service Desk Engineer - Gloucester- £25,000 I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. The right IT Service Desk Engineer will possess excellent people skills and will have worked in 1st line role previously. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk queries. This is a great opportunity for the right person to take a step up into a Service Desk role in a busy MSP environment. Responsibilities & Skills O365 support and administration Skills in Sharepoint, Azure queries, Teams, basic InTune support knowledge and experience Outlook and email support Responding to requests for support by logging and categorising incidents Troubleshooting and resolving issues Ensuring users are kept up to date and that SLAs are met Building, installing and configuring hardware and software Working on an IT Service Desk as well as working on live infrastructure projects Benefits Holiday allowance Company pension Profit share scheme Microsoft training courses and certifications Fantastic opportunities for career progression This represents a fantastic opportunity for a first line engineer to really progress their career in a forward-thinking company who provide excellent opportunities for career progression. There are countless examples of people who have progressed from the 1st line service desk through to the infrastructure team and beyond, and excellent training is on offer for the successful candidate. This is an urgent vacancy, so please apply early to avoid disappointment. If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
A leading IT service provider in Bristol is looking for a 1st Line IT Service Desk Engineer to join their high-performing team. This role offers diverse responsibilities, including O365 support, troubleshooting issues, and involvement in infrastructure projects. Ideal candidates will have excellent communication skills and prior experience in IT support, with growth opportunities available for advancement within the company. A fantastic chance to develop your career in a rapidly expanding managed service environment.
03/06/2026
Full time
A leading IT service provider in Bristol is looking for a 1st Line IT Service Desk Engineer to join their high-performing team. This role offers diverse responsibilities, including O365 support, troubleshooting issues, and involvement in infrastructure projects. Ideal candidates will have excellent communication skills and prior experience in IT support, with growth opportunities available for advancement within the company. A fantastic chance to develop your career in a rapidly expanding managed service environment.
Business Information Security Officer (BISO) - Cyber GRC Associate Location London Business Area Legal, Compliance, and Risk Ref # Description & Requirements Our Team We protect Bloomberg. The Bloomberg Information Security Office team is dedicated to making our products and technologies as secure as possible through design, development, and operation. We report into the Chief Information Security Office while working closely with regulated businesses, key lines of business, and development/engineering across Bloomberg L.P. Our colleagues depend on us to help design, run, and improve our most important security programs - strengthening our cyber resilience and security posture across an evolving threat landscape. What's in it for you The Bloomberg BISO team focuses on identifying opportunities to improve the security of Bloomberg, our products and services, and the security of our customers' data. In this role, you will contribute to the development and execution of multiple security and cyber GRC programs, each with unique challenges and in a global setting. You will play a key role in supporting cyber risk governance, evangelizing security and compliance efforts, and helping to shape the direction of Bloomberg L.P.'s business efforts - all in a day's work. We'll trust you to Build a strong understanding of your business domains, staying current with new technologies, the evolving threat landscape, regulatory changes, and industry best practices as you support and contribute to the information security and cyber GRC programs for your lines of business. Work with stakeholders to effectively manage cyber risk including supporting the assessment of security controls, risk identification, mitigation strategies, and incident response planning. Build cross-functional relationships between teams to improve all aspects of our security program, contributing to a culture of security by design and continuous compliance. Support the development of management information, including key risk indicators, program maturity indicators, and key performance indicators to enable data-driven risk reporting. Contribute to the review and maintenance of information security policies, standards, and procedures in your line of business - ensuring alignment with the firm's risk appetite and regulatory obligations. Develop into a trusted advisor to management, supporting the reporting of information security programs, cyber risk posture, and GRC maturity to governance forums. Support the development and delivery of scenario testing such as Tabletop Exercises and Threat Led Penetration Testing to validate our cyber resilience. Support remediation efforts and contribute to transformational change initiatives across the broader organization, including zero trust adoption, third-party risk management, and operational resilience programs. We'd love to see 3-5 years of experience in information security, cyber GRC, cyber security risk management, data security, or cyber security regulation. Demonstrated ability to work effectively with stakeholders across a complex, global, and highly regulated environment. Experience contributing to cross-functional projects with a strong attention to detail and follow-through. Ability to identify and elevate cyber security risks - including third-party and supply chain risk - and support the delivery of services in a secure and compliant way. Solid foundational knowledge across key cyber security domains such as cloud security, network security and architecture, application security, secure software development lifecycle (SSDLC), or vulnerability management. Familiarity with Threat Led Penetration Testing (TLPT) frameworks such as CBEST or equivalent TLPT regimes. Familiarity with key technologies such as Operating Systems, Software Development Build Pipelines and Processes, Security Tooling, O365 Suite, and Business Intelligence Tools. Exposure to industry standards and frameworks such as NIST CSF, ISO 27001, or cyber risk quantification methodologies. Awareness of regulation pertaining to Information Security such as DORA, Operational Resilience, UK CTP Regime, and GDPR. Strong written and oral communication skills, with a desire to develop the ability to translate cyber risk into clear business language. Demonstrated ability to perform under pressure and consistently meet deadlines. An industry recognized certification such as CISSP, CISM, CRISC, CompTIA Security+, or ISO 27001 Lead Implementor/Auditor - or working towards one. If This Sounds Like You Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
03/06/2026
Full time
Business Information Security Officer (BISO) - Cyber GRC Associate Location London Business Area Legal, Compliance, and Risk Ref # Description & Requirements Our Team We protect Bloomberg. The Bloomberg Information Security Office team is dedicated to making our products and technologies as secure as possible through design, development, and operation. We report into the Chief Information Security Office while working closely with regulated businesses, key lines of business, and development/engineering across Bloomberg L.P. Our colleagues depend on us to help design, run, and improve our most important security programs - strengthening our cyber resilience and security posture across an evolving threat landscape. What's in it for you The Bloomberg BISO team focuses on identifying opportunities to improve the security of Bloomberg, our products and services, and the security of our customers' data. In this role, you will contribute to the development and execution of multiple security and cyber GRC programs, each with unique challenges and in a global setting. You will play a key role in supporting cyber risk governance, evangelizing security and compliance efforts, and helping to shape the direction of Bloomberg L.P.'s business efforts - all in a day's work. We'll trust you to Build a strong understanding of your business domains, staying current with new technologies, the evolving threat landscape, regulatory changes, and industry best practices as you support and contribute to the information security and cyber GRC programs for your lines of business. Work with stakeholders to effectively manage cyber risk including supporting the assessment of security controls, risk identification, mitigation strategies, and incident response planning. Build cross-functional relationships between teams to improve all aspects of our security program, contributing to a culture of security by design and continuous compliance. Support the development of management information, including key risk indicators, program maturity indicators, and key performance indicators to enable data-driven risk reporting. Contribute to the review and maintenance of information security policies, standards, and procedures in your line of business - ensuring alignment with the firm's risk appetite and regulatory obligations. Develop into a trusted advisor to management, supporting the reporting of information security programs, cyber risk posture, and GRC maturity to governance forums. Support the development and delivery of scenario testing such as Tabletop Exercises and Threat Led Penetration Testing to validate our cyber resilience. Support remediation efforts and contribute to transformational change initiatives across the broader organization, including zero trust adoption, third-party risk management, and operational resilience programs. We'd love to see 3-5 years of experience in information security, cyber GRC, cyber security risk management, data security, or cyber security regulation. Demonstrated ability to work effectively with stakeholders across a complex, global, and highly regulated environment. Experience contributing to cross-functional projects with a strong attention to detail and follow-through. Ability to identify and elevate cyber security risks - including third-party and supply chain risk - and support the delivery of services in a secure and compliant way. Solid foundational knowledge across key cyber security domains such as cloud security, network security and architecture, application security, secure software development lifecycle (SSDLC), or vulnerability management. Familiarity with Threat Led Penetration Testing (TLPT) frameworks such as CBEST or equivalent TLPT regimes. Familiarity with key technologies such as Operating Systems, Software Development Build Pipelines and Processes, Security Tooling, O365 Suite, and Business Intelligence Tools. Exposure to industry standards and frameworks such as NIST CSF, ISO 27001, or cyber risk quantification methodologies. Awareness of regulation pertaining to Information Security such as DORA, Operational Resilience, UK CTP Regime, and GDPR. Strong written and oral communication skills, with a desire to develop the ability to translate cyber risk into clear business language. Demonstrated ability to perform under pressure and consistently meet deadlines. An industry recognized certification such as CISSP, CISM, CRISC, CompTIA Security+, or ISO 27001 Lead Implementor/Auditor - or working towards one. If This Sounds Like You Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success. Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law. Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Morson Human Resources Limited offers a fantastic opportunity for an O365 specialist with extensive experience in the E5 product suite, specifically with Microsoft Defender and Microsoft Sentinel. This role involves managing the Council's server estate and Microsoft 365 services with a hybrid work model (2 days in London). Strong technical knowledge in cyber security is required to ensure optimal performance and protection.
03/06/2026
Full time
Morson Human Resources Limited offers a fantastic opportunity for an O365 specialist with extensive experience in the E5 product suite, specifically with Microsoft Defender and Microsoft Sentinel. This role involves managing the Council's server estate and Microsoft 365 services with a hybrid work model (2 days in London). Strong technical knowledge in cyber security is required to ensure optimal performance and protection.
IT Support Engineer (Windows/Linux) We are looking to speak with 2 nd Line Support Engineers with experience of supporting Linus and WIndows devices. This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2 nd Line issues with Windows and Linux endpoints. The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London. Key Requirements & Skills Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role. Technical Proficiencies: M365 / O365 Windows OS Linux - Ubuntu AD/EntraID Group Policy Solid foundational or advanced knowledge of Linux OS administration. Device Build Scripting Config Management TCP/IP DNS Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
02/06/2026
Contractor
IT Support Engineer (Windows/Linux) We are looking to speak with 2 nd Line Support Engineers with experience of supporting Linus and WIndows devices. This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2 nd Line issues with Windows and Linux endpoints. The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London. Key Requirements & Skills Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role. Technical Proficiencies: M365 / O365 Windows OS Linux - Ubuntu AD/EntraID Group Policy Solid foundational or advanced knowledge of Linux OS administration. Device Build Scripting Config Management TCP/IP DNS Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users.
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
01/06/2026
Full time
The Desktop Support Technician provides technical support for all business users across all end user devices, including laptops, desktops, smartphones, tablets, printers, and all related peripherals. Also, support of end user software including Microsoft Windows, macOS, Microsoft Office, Microsoft Teams, Microsoft o365, Adobe applications, and other business software is required. Must be a good communicator and be able to work in a high paced team environment. Responsible for day to day deskside and remote support; Perform inventory management tasks and end user computer setups; Troubleshoot hardware and software applications in a mixed Operating System environment. Responsibilities Ensure SLA's and world class support goals are achieved. Hardware deployment using automated provisioning tools such as SCCM/Jamf. Enforce desktop hardware and software standards. Support productivity software such as Microsoft Office and Office 365. Support hardware systems, peripherals, and printers. Maintain standard operating systems, endpoint protection, and hardware destruction standards. Ensure software compliance. Limited travel is required. Required Experience & Skills BS in Computer Science, Engineering, or related technical field with 3+ years related experience. Strong communication and interpersonal skills. Ability to work independently and with strong time management skills. Must be customer service oriented. Maintain consistent work hours. Experience with support of a global environment preferred. Solid problem solving and analytical skills. Good communication skills (written and verbal). Self starter who continually develops and broadens their skill set. Demonstrates technical proficiency through the pursuit and achievement of industry certifications. Flexibility and willingness to be on call and available, including weekends, and participate in a team on call rotation. Organization and documentation skills. Working knowledge of networking topologies, TCP/IP, DNS, DHCP, Wireless. Experience with Jamf, MS Intune, EndPoint Protection, Adobe, MDM. Certifications such as A+, ACMT, MCSA Desktop, MCSE Desktop, Microsoft Specialist are a plus. Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing .
Astroscale Holdings Inc.
East Hagbourne, Oxfordshire
Astroscale Holdings Inc. is seeking an enthusiastic IT Support Engineer for a Fixed Term Contract in East Hagbourne. The role involves providing 1st and 2nd line support across systems like Microsoft O365 and AWS, configuring user accounts, and managing hardware and software. With opportunities to engage in varied project work and a supportive environment, the position offers benefits such as hybrid working options, private healthcare, and up to 28 days of holiday.
01/06/2026
Full time
Astroscale Holdings Inc. is seeking an enthusiastic IT Support Engineer for a Fixed Term Contract in East Hagbourne. The role involves providing 1st and 2nd line support across systems like Microsoft O365 and AWS, configuring user accounts, and managing hardware and software. With opportunities to engage in varied project work and a supportive environment, the position offers benefits such as hybrid working options, private healthcare, and up to 28 days of holiday.
ABOUT SEGA SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. We help studios bring their creative vision to life from our publishing team based in London, working across Tech, Sales, Marketing, Finance, QA and more. Working Model: On site (5 days a week). Location: Albion Way, West Sussex, RH121JW. The role is based in Creative Assembly (Horsham). You will be the first line of technical assistance, keeping the studio shipping out great games and defending against phishing, dodgy downloads and compromised endpoints. RESPONSIBILITIES Monitor and respond to incoming incidents and service requests in a timely manner across multiple channels including email, Microsoft Teams, the service desk platform and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions and operational processes. Provide support for O365, Microsoft Entra and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, if necessary, escalating incidents. Capture forensic images of suspected compromised endpoints using industry standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators and assisting with investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. ESSENTIAL QUALIFICATIONS Strong hands on experience with Windows operating systems, troubleshooting and system maintenance. Capability to support in person users with technical troubleshooting and hands on support (cable management, workstation setup). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange). Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes using FTK Imager, KAPE or equivalent. Working understanding of core security tooling including EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle) and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). DESIRABLE QUALIFICATIONS Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience supporting Microsoft Teams Room Systems. ITIL Foundation certified (v3 or v4). CompTIA A+ certified. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase or Magnet AXIOM, and an understanding of how to collect volatile data from a live endpoint. SOFT SKILLS Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Natural inquisitiveness, with a continuous drive to learn, grow and stay ahead in a fast evolving tech landscape. BENEFITS We provide a comprehensive benefits package that includes life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Our flexible working hours support a healthy work life balance. In office wellness initiatives such as weekly yoga classes, an in house massage therapy service, and a discounted gym membership are also available. All applicants are welcome.We actively seek to diversify our team and bring more voices to the table.
01/06/2026
Full time
ABOUT SEGA SEGA is one of the leading interactive entertainment companies in the world, with our European HQ based in West London and development studios spanning the UK and Bulgaria. Known for quality and creativity above all else, our studios include Sports Interactive, Two Point Studios, Hardlight and Creative Assembly. We help studios bring their creative vision to life from our publishing team based in London, working across Tech, Sales, Marketing, Finance, QA and more. Working Model: On site (5 days a week). Location: Albion Way, West Sussex, RH121JW. The role is based in Creative Assembly (Horsham). You will be the first line of technical assistance, keeping the studio shipping out great games and defending against phishing, dodgy downloads and compromised endpoints. RESPONSIBILITIES Monitor and respond to incoming incidents and service requests in a timely manner across multiple channels including email, Microsoft Teams, the service desk platform and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions and operational processes. Provide support for O365, Microsoft Entra and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain and, if necessary, escalating incidents. Capture forensic images of suspected compromised endpoints using industry standard tooling (e.g. FTK Imager), preserving chain of custody and collecting relevant volatile data, logs and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators and assisting with investigations in Microsoft 365 Defender. Occasional travel to HQ or other studios may be required. ESSENTIAL QUALIFICATIONS Strong hands on experience with Windows operating systems, troubleshooting and system maintenance. Capability to support in person users with technical troubleshooting and hands on support (cable management, workstation setup). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft 365 suite (Teams, SharePoint, OneDrive, Exchange). Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes using FTK Imager, KAPE or equivalent. Working understanding of core security tooling including EDR (Microsoft Defender for Endpoint), SIEM (Microsoft Sentinel, Sumo Logic, Chronicle) and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (MITRE ATT&CK) and basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). DESIRABLE QUALIFICATIONS Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience supporting Microsoft Teams Room Systems. ITIL Foundation certified (v3 or v4). CompTIA A+ certified. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase or Magnet AXIOM, and an understanding of how to collect volatile data from a live endpoint. SOFT SKILLS Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Natural inquisitiveness, with a continuous drive to learn, grow and stay ahead in a fast evolving tech landscape. BENEFITS We provide a comprehensive benefits package that includes life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Our flexible working hours support a healthy work life balance. In office wellness initiatives such as weekly yoga classes, an in house massage therapy service, and a discounted gym membership are also available. All applicants are welcome.We actively seek to diversify our team and bring more voices to the table.
About SEGA SEGA is one of the leading interactive entertainment companies in the world, headquartered in West London with development studios across the UK and Bulgaria. Working Model: On site (5 days per week). Location: 566 Chiswick High Rd, Building12, LondonW45AN, GB. Role Summary As an IT Helpdesk & Security Engineer at SEGA Europe Ltd, based at our London HQ, you'll be the first line of technical assistance, keeping the studio shipping out great games. You'll also act as the first line of defence against phishing, dodgy downloads, or compromised endpoints. Key Responsibilities Monitor and respond to incoming incidents and service requests in a timely manner. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalated as appropriate. Capture forensic images from suspected compromised endpoints using industry standard tooling, preserving chain of custody and collecting relevant volatile data, logs, and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators, and assisting with investigations in Microsoft365 Defender. Occasional travel to HQ or other studios may be required. Knowledge, Skills and Experience (Essential) Strong hands on experience with Windows operating systems, including troubleshooting and system maintenance. Capable of supporting in person users with technical troubleshooting and hands on support (e.g. cable management, workstation setup, etc). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft365 suite, including Teams, SharePoint, OneDrive, and Exchange. Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes, using tools such as FTK Imager, KAPE, or equivalent. Working understanding of core security tooling, including EDR (e.g. Microsoft Defender for Endpoint), SIEM (e.g. Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (e.g. MITRE ATT&CK) and how they manifest on endpoints, plus basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). Knowledge, Skills and Experience (Desirable) Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. ITIL Foundation certified (v3 or v4), with a clear understanding of IT service management principles. CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase, or Magnet AXIOM, and an understanding of how to collect volatile data (memory, running processes, network connections) from a live endpoint. Soft Skills Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Naturally inquisitive, with a continuous drive to learn, grow, and stay ahead in a fast evolving tech landscape. Benefits Comprehensive benefits package including life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Competitive salaries and a fantastic bonus scheme. Flexible working hours to ensure work/life balance. Additional perks such as discounted gym membership, ride to work scheme, weekly yoga classes, in house massage therapy, access to a games lounge and free SEGA games on Steam. All applicants are welcome! We actively seek to diversify our team and bring more voices to the table.
01/06/2026
Full time
About SEGA SEGA is one of the leading interactive entertainment companies in the world, headquartered in West London with development studios across the UK and Bulgaria. Working Model: On site (5 days per week). Location: 566 Chiswick High Rd, Building12, LondonW45AN, GB. Role Summary As an IT Helpdesk & Security Engineer at SEGA Europe Ltd, based at our London HQ, you'll be the first line of technical assistance, keeping the studio shipping out great games. You'll also act as the first line of defence against phishing, dodgy downloads, or compromised endpoints. Key Responsibilities Monitor and respond to incoming incidents and service requests in a timely manner. Deliver technical support across multiple channels including email, Microsoft Teams, the service desk platform, and in person interactions. Assist with onboarding and off boarding processes for user accounts and hardware deployment or recovery. Proactively maintain user devices, ensuring compliance with company policies and standards. Create and maintain IT documentation in Atlassian Confluence, covering systems, solutions, and operational processes. Provide support for O365, Microsoft Entra, and other SaaS applications. Install and maintain a wide range of hardware and software to ensure optimal system performance. Act as a first responder for suspected security incidents on endpoints, working alongside the Cyber Security team to triage, contain, and escalated as appropriate. Capture forensic images from suspected compromised endpoints using industry standard tooling, preserving chain of custody and collecting relevant volatile data, logs, and artefacts to support DFIR investigations. Support phishing triage and response, including reviewing user reported messages, pulling headers and indicators, and assisting with investigations in Microsoft365 Defender. Occasional travel to HQ or other studios may be required. Knowledge, Skills and Experience (Essential) Strong hands on experience with Windows operating systems, including troubleshooting and system maintenance. Capable of supporting in person users with technical troubleshooting and hands on support (e.g. cable management, workstation setup, etc). Foundational understanding of Active Directory and Microsoft Entra ID. Bachelor's Degree in Cyber Security, or a security focused certification. Experience working with the Microsoft365 suite, including Teams, SharePoint, OneDrive, and Exchange. Practical ability to acquire a forensic image from a suspected compromised endpoint (Windows and/or macOS), preserving chain of custody and producing verifiable hashes, using tools such as FTK Imager, KAPE, or equivalent. Working understanding of core security tooling, including EDR (e.g. Microsoft Defender for Endpoint), SIEM (e.g. Microsoft Sentinel, Sumo Logic, Chronicle), and enterprise email security, sufficient to support incident triage and evidence collection. Awareness of common attacker techniques (e.g. MITRE ATT&CK) and how they manifest on endpoints, plus basic log analysis skills (Windows Event Logs, Unified Audit Log, Sysmon). Knowledge, Skills and Experience (Desirable) Proficiency with macOS environments and support practices. Familiarity with ManageEngine Endpoint Central for device and asset management. Hands on experience with Microsoft Intune for mobile device and application management. Knowledge of Jamf for macOS device administration and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. ITIL Foundation certified (v3 or v4), with a clear understanding of IT service management principles. CompTIA A+ certified, with a solid grounding in hardware, software, and support fundamentals. Security focused certifications such as GCIH, GCFA or equivalent. Hands on familiarity with DFIR tooling such as KAPE, Velociraptor, Autopsy, EnCase, or Magnet AXIOM, and an understanding of how to collect volatile data (memory, running processes, network connections) from a live endpoint. Soft Skills Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Strong problem solving abilities and a proactive mindset for approaching technical challenges head on. Strong interpersonal skills and a collaborative spirit that thrives in team environments. Highly organised and adaptable, with the ability to manage competing priorities in a dynamic setting. Naturally inquisitive, with a continuous drive to learn, grow, and stay ahead in a fast evolving tech landscape. Benefits Comprehensive benefits package including life assurance, income protection, private healthcare and dental insurance schemes, and an enhanced contributory pension scheme. Competitive salaries and a fantastic bonus scheme. Flexible working hours to ensure work/life balance. Additional perks such as discounted gym membership, ride to work scheme, weekly yoga classes, in house massage therapy, access to a games lounge and free SEGA games on Steam. All applicants are welcome! We actively seek to diversify our team and bring more voices to the table.
