We are seeking a Technology Support Analyst to join our T&D department. The overall responsibilities of the role include; answering, logging and responding to T&D support issues that are received over the phone, via email, chat platforms (Zoom / Teams), or in person. In addition, you will be required to assist in resolving these issues over the phone, via remote desktop, through desk visits, or escalating them to other T&D team members. It is expected that over time, as skills are transferred and you gain more experience of our environment, that you escalate fewer issues and resolve these at the initial phase. This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members. The T&D department is continuously focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members. We promote and encourage the adoption of new systems along with existing policies and procedures. Key responsibilities include: User Support To respond in a timely manner to emails or telephone support calls, and to ensure that the "client's" level of expectation is established, communicated and satisfied. To log every call, and maintain call records in appropriate detail, using our service desk software. To deal with and resolve T&D issues; over the phone, by remotely connecting to PCs, through desk visits, or by escalating appropriately to internal T&D team members. To ensure that end-users comply with the firm's T&D policies and report any contraventions to your manager, the Technology Operations Manager, or the Head of T&D. To provide regular feedback of operational and support experiences to your manager and offer recommendations as to how these might be revised or enhanced. To install all end-user hardware and software when required, and to help maintain a stable end-user environment. To manage the provisioning and allocation of mobile and remote solutions and to assist end-users in the use of these. To participate in an out-of-hours support rota, including occasional weekend and evening work, ensuring continuity of support services outside standard business hours (shift allowance applicable). Administration and housekeeping To ensure that adequate documentation is always produced or made available. Over time, you will be expected to build knowledge of our systems and processes, reducing the need for escalation and resolving more issues at first contact. To help maintain the fixed asset register and software inventory for all T&D assets. To contribute to the development and maintenance of all T&D documentation and the knowledge base. To deliver, set-up and move equipment to work desks. Training of manual handling will be provided. Qualifications and Experience Able to demonstrate practical service desk experience, ideally within a professional services environment, including use of call logging software and managing workload to meet user expectations. We would also consider candidates with a relevant IT qualification (e.g. college or university) who can demonstrate a genuine interest in technology, strong problem solving skills, and a willingness to learn, even if they have limited hands on experience. Experience of dealing with calls either by answering or escalating them and prioritising own workload to meet user expectations. Proficient in supporting Microsoft 365 Apps for Enterprise, and other popular software products (e.g. Adobe) would be advantageous. Practical experience of setting up and troubleshooting networked PCs - mainly laptops and printers. Practical experience of setting up and troubleshooting mobile phones - specifically iPhones.
29/07/2026
Full time
We are seeking a Technology Support Analyst to join our T&D department. The overall responsibilities of the role include; answering, logging and responding to T&D support issues that are received over the phone, via email, chat platforms (Zoom / Teams), or in person. In addition, you will be required to assist in resolving these issues over the phone, via remote desktop, through desk visits, or escalating them to other T&D team members. It is expected that over time, as skills are transferred and you gain more experience of our environment, that you escalate fewer issues and resolve these at the initial phase. This is an internal client-facing role which requires a high-level of professionalism and good customer service, with a motivated approach to dealing with staff members. The T&D department is continuously focused on improving customer service levels and response times through the development and maintenance of excellent working relationships with staff members. We promote and encourage the adoption of new systems along with existing policies and procedures. Key responsibilities include: User Support To respond in a timely manner to emails or telephone support calls, and to ensure that the "client's" level of expectation is established, communicated and satisfied. To log every call, and maintain call records in appropriate detail, using our service desk software. To deal with and resolve T&D issues; over the phone, by remotely connecting to PCs, through desk visits, or by escalating appropriately to internal T&D team members. To ensure that end-users comply with the firm's T&D policies and report any contraventions to your manager, the Technology Operations Manager, or the Head of T&D. To provide regular feedback of operational and support experiences to your manager and offer recommendations as to how these might be revised or enhanced. To install all end-user hardware and software when required, and to help maintain a stable end-user environment. To manage the provisioning and allocation of mobile and remote solutions and to assist end-users in the use of these. To participate in an out-of-hours support rota, including occasional weekend and evening work, ensuring continuity of support services outside standard business hours (shift allowance applicable). Administration and housekeeping To ensure that adequate documentation is always produced or made available. Over time, you will be expected to build knowledge of our systems and processes, reducing the need for escalation and resolving more issues at first contact. To help maintain the fixed asset register and software inventory for all T&D assets. To contribute to the development and maintenance of all T&D documentation and the knowledge base. To deliver, set-up and move equipment to work desks. Training of manual handling will be provided. Qualifications and Experience Able to demonstrate practical service desk experience, ideally within a professional services environment, including use of call logging software and managing workload to meet user expectations. We would also consider candidates with a relevant IT qualification (e.g. college or university) who can demonstrate a genuine interest in technology, strong problem solving skills, and a willingness to learn, even if they have limited hands on experience. Experience of dealing with calls either by answering or escalating them and prioritising own workload to meet user expectations. Proficient in supporting Microsoft 365 Apps for Enterprise, and other popular software products (e.g. Adobe) would be advantageous. Practical experience of setting up and troubleshooting networked PCs - mainly laptops and printers. Practical experience of setting up and troubleshooting mobile phones - specifically iPhones.
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
29/07/2026
Full time
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
29/07/2026
Full time
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
29/07/2026
Full time
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Having undergone a paradigm shift in recent years, SAP offers an innovative high-performance real-time platform and solutions which meet the needs of end-to-end digitised enterprises. Our EY SAP team is focused on working with our clients to leverage these SAP innovations and create business value. We are looking for technology-minded, business-focused and creative managers with a passion for bringing context to SAP innovations and ability to demonstrate how it can help transform our clients' day to day operations. We are looking for people who have been there and done it, who want to keep close to the technology and who want to deliver solutions that have optimum impact on their clients. Your key responsibilities In your role as an EY Senior Manager you will have responsibility for designing & delivering our technology projects within our client base. You will be expected to: Manage a SAC project team on a client-facing engagement, working effectively across the full lifecycle delivery of a large, complex technology programme whilst managing project financials Design complex planning and consolidation solutions which meet the requirements of our clients and are in line with leading practices Engage and collaborate with clients' stakeholders across all levels of the organisation Build excellent client relationships and drive sales and opportunities in the market Work as part of a high performing team, mentoring junior members of staff Skills and attributes for success You will have knowledge and experience of the following: SAC certification or equivalent experience Ability to create complex system architecture, from designing a SAC solution to fit with business functional requirements to proposing wider system landscape frameworks to enable data integrations Positioning the features and limitations of SAC Understanding of leading practices for developing SAC models Strong financial planning & consolidation knowledge Full lifecycle project delivery experience (Build, Test & Deploy phases) including workshop planning and delivery, requirements & backlog definition, data model design, creation of Functional & Technical specifications and system configuration Hands-on project delivery experience of SAC capabilities including data integration and modelling, planning calculations, consolidation rules and dashboarding Deep understanding of business finance processes and how SAC can be leveraged to support these Understanding of the sales process, from opportunity through to delivery, with technical expertise to determine how SAC can provide value for our clients To qualify for the role you must have Demonstrable ability to manage large, complex programmes Understanding of the full life cycle of SAC planning implementations both in terms of project delivery and the financial management Experience working with waterfall and agile delivery methodologies Experience delivering financial planning projects, notably complex SAC planning delivery Experience designing complex SAC solutions Excellent communication skills and ability to build 'Trusted Adviser' relationships Strong presentation skills Proven sales expertise Willingness to travel as required in relation to working at Client Sites on specific engagements An understanding of the SAC Planning roadmap and industry trends Ideally, you'll also have SAP analytics experience (SAP BW, HANA, Datasphere or BDC) Experience in complex SAC planning delivery Experience with SAP Group Reporting Experience with SAP BPC or Integrated Planning Industry / sector expertise would be advantageous What we look for You will be comfortable working as part of a multi-disciplinary team, where you operate collaboratively with clients to help them digitize their business processes utilizing the latest SAP technology. You will add value by contextualizing, designing and delivering solutions within your domain expertise, you are expected to continuously develop your skills and product knowledge, staying up-to-date with SAP's innovations and leveraging this to provide insight and creative solutions. What working at EY offers We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. SAPEPM EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
29/07/2026
Full time
Job description At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Field-based Role Oldbury Office Covering Midlands Closing Date 07-08-2026 Company Description/ Business Unit Area Network Manager Location: Midlands- Field Based Contract: Full Time/Permanent Hours: 36.25 per week between 9am and 5pm Monday to Friday Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans. If you're a Service Manager, Aftersales Manager or experienced within an automotive environment we want to hear from you! This is the job In this role, you'll be responsible for carrying out garage audits to ensure each site meets both customer specific and AA Approved quality standards. A strong understanding of audit processes, compliance management, and maintaining high operational standards is key to success in the position. You'll play an important part in supporting the growth of the business and expanding the garage network, working closely with partners to ensure a consistently high level of service across all locations. Once garages are appointed, you'll take ownership of ongoing account management, building strong relationships and ensuring standards continue to be met. The role also involves promoting AA Approved products and services, as well as identifying and communicating any risks or threats that could impact the service provided by the garage network. What will I be doing? As part of this role, you'll be responsible for managing relationships with AA Approved Garages, supporting a network of partners to ensure high levels of service, quality, and compliance are consistently delivered. You'll carry out regular Quality & Compliance inspections, making sure garages meet required standards and performance targets, while identifying opportunities for improvement and implementing action plans where needed. The role also involves supporting the continued growth of the AA Approved Garage Network by identifying and engaging potential new garage partners and promoting the benefits of joining the network. Using performance data and reporting tools, you'll conduct regular performance management visits to garages, ensuring contractual KPI's, legal requirements, and operational standards are being met in a cost-effective and customer-focused way. You'll also: Produce monthly performance and risk reports for senior management Carry out unannounced visits and mystery shops across the network, including customer vehicle assessments Monitor and protect the correct use of AA branding across partner garages Investigate complaints and claims, managing issues through to a satisfactory resolution in line with AA Prestige guidelines Build strong working relationships with garage partners to drive continuous improvement and maintain excellent service standards What do I need? To be successful in this role, you'll need a strong background within the motor industry aftermarket environment, with at least 3 years' relevant experience and a solid understanding of garage operations, compliance, and customer service standards. You should have: A full, clean UK driving licence Good IT skills, including confidence using Microsoft 365 and learning new systems Strong commercial awareness and an understanding of the AA brand and AA Approved Garage offering We're looking for someone who can work independently, manage priorities effectively, and remain calm under pressure while working to tight deadlines. You'll also need to be confident communicating with a range of audiences, including handling challenging conversations professionally and building strong working relationships across the network. The ideal candidate will be: An excellent communicator with strong interpersonal skills Able to work in a consultative and objective manner Customer-focused, with the ability to understand and advocate for client needs Self motivated, proactive, and able to use their own initiative Passionate about maintaining high standards and driving continuous improvement Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Company Car & Fuel Card 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
29/07/2026
Full time
Field-based Role Oldbury Office Covering Midlands Closing Date 07-08-2026 Company Description/ Business Unit Area Network Manager Location: Midlands- Field Based Contract: Full Time/Permanent Hours: 36.25 per week between 9am and 5pm Monday to Friday Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us? We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans. If you're a Service Manager, Aftersales Manager or experienced within an automotive environment we want to hear from you! This is the job In this role, you'll be responsible for carrying out garage audits to ensure each site meets both customer specific and AA Approved quality standards. A strong understanding of audit processes, compliance management, and maintaining high operational standards is key to success in the position. You'll play an important part in supporting the growth of the business and expanding the garage network, working closely with partners to ensure a consistently high level of service across all locations. Once garages are appointed, you'll take ownership of ongoing account management, building strong relationships and ensuring standards continue to be met. The role also involves promoting AA Approved products and services, as well as identifying and communicating any risks or threats that could impact the service provided by the garage network. What will I be doing? As part of this role, you'll be responsible for managing relationships with AA Approved Garages, supporting a network of partners to ensure high levels of service, quality, and compliance are consistently delivered. You'll carry out regular Quality & Compliance inspections, making sure garages meet required standards and performance targets, while identifying opportunities for improvement and implementing action plans where needed. The role also involves supporting the continued growth of the AA Approved Garage Network by identifying and engaging potential new garage partners and promoting the benefits of joining the network. Using performance data and reporting tools, you'll conduct regular performance management visits to garages, ensuring contractual KPI's, legal requirements, and operational standards are being met in a cost-effective and customer-focused way. You'll also: Produce monthly performance and risk reports for senior management Carry out unannounced visits and mystery shops across the network, including customer vehicle assessments Monitor and protect the correct use of AA branding across partner garages Investigate complaints and claims, managing issues through to a satisfactory resolution in line with AA Prestige guidelines Build strong working relationships with garage partners to drive continuous improvement and maintain excellent service standards What do I need? To be successful in this role, you'll need a strong background within the motor industry aftermarket environment, with at least 3 years' relevant experience and a solid understanding of garage operations, compliance, and customer service standards. You should have: A full, clean UK driving licence Good IT skills, including confidence using Microsoft 365 and learning new systems Strong commercial awareness and an understanding of the AA brand and AA Approved Garage offering We're looking for someone who can work independently, manage priorities effectively, and remain calm under pressure while working to tight deadlines. You'll also need to be confident communicating with a range of audiences, including handling challenging conversations professionally and building strong working relationships across the network. The ideal candidate will be: An excellent communicator with strong interpersonal skills Able to work in a consultative and objective manner Customer-focused, with the ability to understand and advocate for client needs Self motivated, proactive, and able to use their own initiative Passionate about maintaining high standards and driving continuous improvement Additional Information We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including: Company Car & Fuel Card 25 days annual leave plus bank holidays + holiday buying scheme Worksave pension scheme with up to 7% employer contribution Free AA breakdown membership from Day 1 plus 50% discount for family and friends Discounts on AA products including car and home insurance Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more Company funded life assurance Diverse learning and development opportunities to support you to progress in your career Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family Plus, so much more! We're an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role AspenTech is a market leader, providing software that optimizes process manufacturing - including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. The High Velocity Sales Account Manager will develop an understanding of AspenTech's value to customers to overachieve sales targets in an assigned, quota-carrying territory. This person will work as a member of a sales team which includes business consulting, customer support and sales operations. The High Velocity Sales Account Manager role is directly responsible for generating revenue by selling AspenTech's products using proven sales methodologies taught in an onboarding program. The High Velocity Sales Account Manager role is an opportunity to join an industry-leading team while building a strong foundation of skills centered on our customer's business goals, needs and value. Your Impact Consistently meet or exceed individual quota. An energetic self-starter who is capable of quickly building a strong pipeline. Must be results-driven and capable of delivering consistent new business. Communicate AspenTech's value proposition by understanding, at a high level, engineering and process manufacturing terminology and concepts, and the business problems that AspenTech's solutions solve. Demonstrate effective selling and presentation techniques to influence the customer. Successfully build and progress pipeline through proactive outbound calling efforts to new customers and prospects: Develop relationships with new prospects by following up on inbound leads and online evaluations; proactive cold calling; following up on outbound marketing campaigns; Displace competitors by calling out to new customers that have competitive products currently installed; Has an understanding of the customer's buying process. Accurately forecast sales achievement. Negotiate contracts and business terms and conditions. Develop and execute territory plan to maximize revenue. Assist in the mentoring and support of junior teammates. What You'll Need 2-3 years in a lead development or sales role. A positive attitude, personal integrity, highly disciplined and organized, a desire to win and results-driven. Team oriented, self-starter who can work alone and is willing to be coached in a collaborative manner to achieve team goals. Excellent communication skills, verbal and written. Familiarity with Aspen or similar products a plus in addition to process industry knowledge. Personal computer literacy including Excel, PowerPoint and CRM tools (Salesforce). AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at . GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF's). The MRF's for the benefit package options under AspenTech's US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS
29/07/2026
Full time
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role AspenTech is a market leader, providing software that optimizes process manufacturing - including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. The High Velocity Sales Account Manager will develop an understanding of AspenTech's value to customers to overachieve sales targets in an assigned, quota-carrying territory. This person will work as a member of a sales team which includes business consulting, customer support and sales operations. The High Velocity Sales Account Manager role is directly responsible for generating revenue by selling AspenTech's products using proven sales methodologies taught in an onboarding program. The High Velocity Sales Account Manager role is an opportunity to join an industry-leading team while building a strong foundation of skills centered on our customer's business goals, needs and value. Your Impact Consistently meet or exceed individual quota. An energetic self-starter who is capable of quickly building a strong pipeline. Must be results-driven and capable of delivering consistent new business. Communicate AspenTech's value proposition by understanding, at a high level, engineering and process manufacturing terminology and concepts, and the business problems that AspenTech's solutions solve. Demonstrate effective selling and presentation techniques to influence the customer. Successfully build and progress pipeline through proactive outbound calling efforts to new customers and prospects: Develop relationships with new prospects by following up on inbound leads and online evaluations; proactive cold calling; following up on outbound marketing campaigns; Displace competitors by calling out to new customers that have competitive products currently installed; Has an understanding of the customer's buying process. Accurately forecast sales achievement. Negotiate contracts and business terms and conditions. Develop and execute territory plan to maximize revenue. Assist in the mentoring and support of junior teammates. What You'll Need 2-3 years in a lead development or sales role. A positive attitude, personal integrity, highly disciplined and organized, a desire to win and results-driven. Team oriented, self-starter who can work alone and is willing to be coached in a collaborative manner to achieve team goals. Excellent communication skills, verbal and written. Familiarity with Aspen or similar products a plus in addition to process industry knowledge. Personal computer literacy including Excel, PowerPoint and CRM tools (Salesforce). AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at . GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF's). The MRF's for the benefit package options under AspenTech's US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS
BUSINESS DEVELOPMENT MANAGER, BASINGSTOKE 35,000 + Uncapped commission Ready to take ownership of business development within a growing engineering company where you'll inherit established accounts, develop new opportunities and play a key role in shaping the future of the sales function? Get Recruited are proud to be partnering with a well-established and growing business that designs and manufactures bespoke solutions for customers across a wide range of industries. As the business continues to grow, they're looking to appoint their first dedicated sales professional to work alongside the Managing Director, who has successfully driven all commercial activity to date. This is a unique opportunity to be mentored directly by the MD, inherit established customer relationships, and play a key role in shaping the future sales function of the business. If you're someone who enjoys spending time with customers, understanding technical requirements and becoming a trusted partner rather than simply chasing sales targets, this could be the perfect opportunity. The Role This is a highly collaborative position where you'll spend time both in the office and visiting customers across the local region, working alongside the Operations Manager, Design Engineers and Shop Floor team to ensure customers receive the highest level of service. Key Responsibilities Develop and manage long-term relationships with an established portfolio of customers. Learn the company's products, services and technical capabilities through hands-on mentoring from the Managing Director. Visit customers on-site to understand their requirements and identify commercial opportunities. Generate new business opportunities through networking, lead generation and marketing activity. Prepare quotations, proposals and commercial solutions tailored to customer requirements. Work closely with the Operations Manager and production team to ensure projects are delivered successfully. Collaborate with Design Engineers to develop bespoke customer solutions. Manage the full sales process from enquiry through to order and ongoing account management. Maintain regular customer contact to maximise repeat business and identify upselling opportunities. Represent the business professionally at customer meetings and industry events where required. Help shape and develop the future sales strategy as the business continues to expand. About You We're looking for an ambitious, relationship-focused sales professional who enjoys working in a close-knit business where you can genuinely make an impact. Essential Skills & Experience Previous experience within a Technical Sales, Internal Sales, Account Management or Business Development position. Experience working within engineering, manufacturing, industrial or technical products would be highly advantageous. Strong relationship-building and consultative selling skills. Comfortable visiting customers and managing accounts face-to-face. Commercially aware with the ability to identify opportunities for business growth. Excellent communication and presentation skills. Highly organised with strong attention to detail. A proactive attitude and willingness to learn from experienced business leaders. Full UK Driving Licence. What's In It For You? Competitive salary. Performance-related bonus. 25 days holiday plus Bank Holidays. Christmas and New Year shutdown Auto-enrolment pension. Healthcare Cash Plan. Holiday Purchase Scheme. Free onsite parking. Onsite canteen. Full mentoring and development from the Managing Director. Genuine opportunity to build and shape the commercial function of a growing business. Early Friday 4pm finish If you're looking for a role where you can build lasting customer relationships, learn from an experienced Managing Director and become a key part of an ambitious engineering business, we'd love to hear from you. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
29/07/2026
Full time
BUSINESS DEVELOPMENT MANAGER, BASINGSTOKE 35,000 + Uncapped commission Ready to take ownership of business development within a growing engineering company where you'll inherit established accounts, develop new opportunities and play a key role in shaping the future of the sales function? Get Recruited are proud to be partnering with a well-established and growing business that designs and manufactures bespoke solutions for customers across a wide range of industries. As the business continues to grow, they're looking to appoint their first dedicated sales professional to work alongside the Managing Director, who has successfully driven all commercial activity to date. This is a unique opportunity to be mentored directly by the MD, inherit established customer relationships, and play a key role in shaping the future sales function of the business. If you're someone who enjoys spending time with customers, understanding technical requirements and becoming a trusted partner rather than simply chasing sales targets, this could be the perfect opportunity. The Role This is a highly collaborative position where you'll spend time both in the office and visiting customers across the local region, working alongside the Operations Manager, Design Engineers and Shop Floor team to ensure customers receive the highest level of service. Key Responsibilities Develop and manage long-term relationships with an established portfolio of customers. Learn the company's products, services and technical capabilities through hands-on mentoring from the Managing Director. Visit customers on-site to understand their requirements and identify commercial opportunities. Generate new business opportunities through networking, lead generation and marketing activity. Prepare quotations, proposals and commercial solutions tailored to customer requirements. Work closely with the Operations Manager and production team to ensure projects are delivered successfully. Collaborate with Design Engineers to develop bespoke customer solutions. Manage the full sales process from enquiry through to order and ongoing account management. Maintain regular customer contact to maximise repeat business and identify upselling opportunities. Represent the business professionally at customer meetings and industry events where required. Help shape and develop the future sales strategy as the business continues to expand. About You We're looking for an ambitious, relationship-focused sales professional who enjoys working in a close-knit business where you can genuinely make an impact. Essential Skills & Experience Previous experience within a Technical Sales, Internal Sales, Account Management or Business Development position. Experience working within engineering, manufacturing, industrial or technical products would be highly advantageous. Strong relationship-building and consultative selling skills. Comfortable visiting customers and managing accounts face-to-face. Commercially aware with the ability to identify opportunities for business growth. Excellent communication and presentation skills. Highly organised with strong attention to detail. A proactive attitude and willingness to learn from experienced business leaders. Full UK Driving Licence. What's In It For You? Competitive salary. Performance-related bonus. 25 days holiday plus Bank Holidays. Christmas and New Year shutdown Auto-enrolment pension. Healthcare Cash Plan. Holiday Purchase Scheme. Free onsite parking. Onsite canteen. Full mentoring and development from the Managing Director. Genuine opportunity to build and shape the commercial function of a growing business. Early Friday 4pm finish If you're looking for a role where you can build lasting customer relationships, learn from an experienced Managing Director and become a key part of an ambitious engineering business, we'd love to hear from you. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Title: Controls Integrator Reporting: Manager, Integration UK Location: Wakefield, UK At TAIT, the Integration team is where imagination meets execution. Integrators are the boots on the ground bringing to life the magic behind Beyoncé's world tour, Disney's immersive attractions, and Cirque du Soleil's breathtaking spectacles. They build and deliver integrated systems that are flawlessly tested and ready for showtime. Position Purpose The controls integrator brings together multiple project elements into one cohesive system. They play a key technical role across the project life cycle, ensuring smooth and effective factory acceptance and site acceptance testing. Integration ensures high quality delivery before, during, and after systems handover to the client. Position Responsibilities & Expectations System & Project Delivery Configure and prep TAIT control equipment in the shop to ensure readiness for site deployment. Complete electrical installation/deployment of TAIT control systems, including cable terminations, rack mounting, power distribution, and electromechanical components. Commission systems onsite, including tuning of automated machinery, networks, and front end systems to meet project deliverables. Assist with programming and front end UI development in alignment with client specification and TAIT quality standards. Project Integration & Technical Leadership Collaborate with internal departments to strategise and plan integration activities, minimizing interruptions. Develop manuals, training materials, and contribute to continual improvement of internal standards to meet client specifications. Client Support & Field Operations Conduct site inspections to troubleshoot systems, propose solutions, and implement fixes. Participate in the ASKTAIT support rotation, providing remote diagnostics, log analysis, and client communication. Travel on short notice to client sites across the EMEA region to support installations, maintenance, or emergency escalations. Build strong relationships with clients, technicians, and external stakeholders while promoting TAIT's reputation for excellence. Quality Control & Safety Conduct and maintain risk assessments, job site safety analysis, and reporting on safety violations. Perform safe installation and functional testing of systems and components in accordance with industry and regional standards. Maintain safe working practices ensuring compliance with QHSE regulations. Skills Knowledge and understanding of entertainment/industrial automation technology. Working knowledge of PLC programming and control theory. Understanding of basic electromechanical systems and electrical safety standards. Experience in the theatre and/or entertainment industry. Requirements Must be willing to spend extended periods travelling throughout the year, most of the time spent on the road. Adaptable to shifting schedules, priorities, and cultural differences. Right to work in the UK. Competencies Embraces continuous improvement, coaching, and growth mindset. Familiar with TAIT traits, standards of care, and leadership learning concepts. Maintains technological curiosity. Teamwork mentality - How can I help? Champions quality and excellence in workmanship. Demonstrates confidence and humility. Embraces imperfections in the process. Maintains flexibility in daily tasking. Promotes equity, diversity, and inclusion in the workplace. Having fun.
29/07/2026
Full time
Title: Controls Integrator Reporting: Manager, Integration UK Location: Wakefield, UK At TAIT, the Integration team is where imagination meets execution. Integrators are the boots on the ground bringing to life the magic behind Beyoncé's world tour, Disney's immersive attractions, and Cirque du Soleil's breathtaking spectacles. They build and deliver integrated systems that are flawlessly tested and ready for showtime. Position Purpose The controls integrator brings together multiple project elements into one cohesive system. They play a key technical role across the project life cycle, ensuring smooth and effective factory acceptance and site acceptance testing. Integration ensures high quality delivery before, during, and after systems handover to the client. Position Responsibilities & Expectations System & Project Delivery Configure and prep TAIT control equipment in the shop to ensure readiness for site deployment. Complete electrical installation/deployment of TAIT control systems, including cable terminations, rack mounting, power distribution, and electromechanical components. Commission systems onsite, including tuning of automated machinery, networks, and front end systems to meet project deliverables. Assist with programming and front end UI development in alignment with client specification and TAIT quality standards. Project Integration & Technical Leadership Collaborate with internal departments to strategise and plan integration activities, minimizing interruptions. Develop manuals, training materials, and contribute to continual improvement of internal standards to meet client specifications. Client Support & Field Operations Conduct site inspections to troubleshoot systems, propose solutions, and implement fixes. Participate in the ASKTAIT support rotation, providing remote diagnostics, log analysis, and client communication. Travel on short notice to client sites across the EMEA region to support installations, maintenance, or emergency escalations. Build strong relationships with clients, technicians, and external stakeholders while promoting TAIT's reputation for excellence. Quality Control & Safety Conduct and maintain risk assessments, job site safety analysis, and reporting on safety violations. Perform safe installation and functional testing of systems and components in accordance with industry and regional standards. Maintain safe working practices ensuring compliance with QHSE regulations. Skills Knowledge and understanding of entertainment/industrial automation technology. Working knowledge of PLC programming and control theory. Understanding of basic electromechanical systems and electrical safety standards. Experience in the theatre and/or entertainment industry. Requirements Must be willing to spend extended periods travelling throughout the year, most of the time spent on the road. Adaptable to shifting schedules, priorities, and cultural differences. Right to work in the UK. Competencies Embraces continuous improvement, coaching, and growth mindset. Familiar with TAIT traits, standards of care, and leadership learning concepts. Maintains technological curiosity. Teamwork mentality - How can I help? Champions quality and excellence in workmanship. Demonstrates confidence and humility. Embraces imperfections in the process. Maintains flexibility in daily tasking. Promotes equity, diversity, and inclusion in the workplace. Having fun.
Fire & Security Sales Manager / Business Development Manager Fire Alarm CCTV Access Control Intruder Alarms Flash Security Ltd is seeking an ambitious, commercially driven Fire & Security Sales Manager / Business Development Manager to generate new business in the commercial sectors. This is a high-earning, field-based sales role focused on winning new fire and security contracts through proactive prospecting, site visits, and meetings with decision makers. The role is ideal for an experienced Fire and Security Sales Executive, Fire Alarm Sales Manager, Business Development Manager, or Security Systems Sales Consultant who is confident in approaching commercial sites, meeting project stakeholders, and converting opportunities into long term service contracts. London Remote with regular site visits £24,000 - £90,000 OTE per year Base Salary + Uncapped Commission Full Time Permanent Key Responsibilities As a Fire & Security Sales Manager, you will be responsible for identifying new business opportunities and winning contracts across the commercial sector. Business Development Generate new business through cold calling, email outreach, networking, and prospecting Identify new commercial and refurbishment projects requiring fire and security systems Visit sites to meet Site Managers, Facilities Managers, and Project Managers Build relationships with main contractors, developers, and property managers Fire & Security Sales Promote and sell security solutions, including: Intruder Alarm Systems Access Control Systems Manage the full sales cycle, from first contact to signed contract Maintain a strong and accurate sales pipeline Track opportunities and activities using CRM systems Achieve and exceed agreed sales targets and revenue goals Identify opportunities for repeat business and long term contracts Develop strong relationships with key decision makers Represent the company professionally at client meetings and site visits Candidate Requirements We are looking for a motivated Fire and Security Sales Manager / Fire & Security Business Developer with the following experience: Proven experience in Fire & Security Sales or Security Systems Sales Experience selling Fire Alarm, CCTV, Access Control or Intruder Alarm systems Confident in conducting face to face site visits and approaching new prospects Strong closing and negotiation skills Target driven with strong financial motivation Self disciplined, organiser and proactive Experience using CRM systems (preferred) Ability to manage the full sales cycle independently Uncapped commission structure with strong earning potential £24,000 - £90,000 OTE per year Flexible working (field based / remote) Support from experienced operations and engineering teams Opportunity to grow with a fast expanding Fire & Security company Apply To apply for a position, please send your CV . Due to the high level of applications we receive we are only able to respond to those shortlisted for an interview.
29/07/2026
Full time
Fire & Security Sales Manager / Business Development Manager Fire Alarm CCTV Access Control Intruder Alarms Flash Security Ltd is seeking an ambitious, commercially driven Fire & Security Sales Manager / Business Development Manager to generate new business in the commercial sectors. This is a high-earning, field-based sales role focused on winning new fire and security contracts through proactive prospecting, site visits, and meetings with decision makers. The role is ideal for an experienced Fire and Security Sales Executive, Fire Alarm Sales Manager, Business Development Manager, or Security Systems Sales Consultant who is confident in approaching commercial sites, meeting project stakeholders, and converting opportunities into long term service contracts. London Remote with regular site visits £24,000 - £90,000 OTE per year Base Salary + Uncapped Commission Full Time Permanent Key Responsibilities As a Fire & Security Sales Manager, you will be responsible for identifying new business opportunities and winning contracts across the commercial sector. Business Development Generate new business through cold calling, email outreach, networking, and prospecting Identify new commercial and refurbishment projects requiring fire and security systems Visit sites to meet Site Managers, Facilities Managers, and Project Managers Build relationships with main contractors, developers, and property managers Fire & Security Sales Promote and sell security solutions, including: Intruder Alarm Systems Access Control Systems Manage the full sales cycle, from first contact to signed contract Maintain a strong and accurate sales pipeline Track opportunities and activities using CRM systems Achieve and exceed agreed sales targets and revenue goals Identify opportunities for repeat business and long term contracts Develop strong relationships with key decision makers Represent the company professionally at client meetings and site visits Candidate Requirements We are looking for a motivated Fire and Security Sales Manager / Fire & Security Business Developer with the following experience: Proven experience in Fire & Security Sales or Security Systems Sales Experience selling Fire Alarm, CCTV, Access Control or Intruder Alarm systems Confident in conducting face to face site visits and approaching new prospects Strong closing and negotiation skills Target driven with strong financial motivation Self disciplined, organiser and proactive Experience using CRM systems (preferred) Ability to manage the full sales cycle independently Uncapped commission structure with strong earning potential £24,000 - £90,000 OTE per year Flexible working (field based / remote) Support from experienced operations and engineering teams Opportunity to grow with a fast expanding Fire & Security company Apply To apply for a position, please send your CV . Due to the high level of applications we receive we are only able to respond to those shortlisted for an interview.
Espire is seeking a Group IT Infrastructure Manager in Tamworth, UK, to lead IT operations across multiple sites. The role involves managing a team, overseeing network infrastructure, ensuring security compliance, and delivering infrastructure projects. Candidates should have proficiency in networking, relevant certifications like MCSE and CCNA, and excellent leadership skills. The position offers benefits including annual leave options and a health cashback plan. Join Espire to enhance your IT career with meaningful projects that drive organizational success.
29/07/2026
Full time
Espire is seeking a Group IT Infrastructure Manager in Tamworth, UK, to lead IT operations across multiple sites. The role involves managing a team, overseeing network infrastructure, ensuring security compliance, and delivering infrastructure projects. Candidates should have proficiency in networking, relevant certifications like MCSE and CCNA, and excellent leadership skills. The position offers benefits including annual leave options and a health cashback plan. Join Espire to enhance your IT career with meaningful projects that drive organizational success.
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
29/07/2026
Full time
Supporting over 300 users across our sites in the UK, Ireland, Scotland, and Dubai, the Group IT Infrastructure Manager leads a team of skilled IT individuals, fostering a collaborative and service-focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the IT Infrastructure will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. Strategic Leadership & Collaboration Serve as an engaged and approachable leader, maintaining a presence across all locations. Collaborate with departments and business units to understand IT requirements and deliver proactive solutions. Actively participate in management meetings to provide IT expertise and support organisational goals. Support other departments during peak periods to ensure smooth and efficient operations across the group. Infrastructure & Operations Management Manage daily IT operations, including server hardware, software, operating systems, and network infrastructure. Coordinate the installation, upgrade, and maintenance of technology systems. Oversee the procurement and implementation of new and replacement hardware and software. Ensure optimal performance by testing, troubleshooting, and enhancing IT systems. WAN Infrastructure & Security Coordinate and manage a resilient WAN infrastructure to ensure reliable connectivity and performance across all sites. Implement and maintain robust security measures. Identify and address vulnerabilities through proactive patching and updates to maintain compliance with security standards. Disaster Recovery & Business Continuity Develop and maintain disaster recovery plans and backup procedures. Evaluate technology risks and implement measures to minimise disruption to business operations. Conduct regular testing of IT and site-wide Disaster Recovery (DR) and Business Continuity Plans (BCP). Project Management Lead the delivery of large-scale infrastructure projects, including deployments, upgrades, and migrations. Collaborate with the MIS Team to align infrastructure plans with software and organisational roadmaps. Develop detailed project plans, allocate resources, and deliver projects on time and within budget. Budget & Vendor Management Oversee the annual IT budget, ensuring cost-effective resource allocation and tracking expenditure. Maintain strong relationships with infrastructure vendors, negotiating contracts and ensuring SLA compliance. Team Leadership & Development Strong leadership and management abilities, with excellent time management and multitasking skills. Lead, mentor, and develop a team of 3rd Line Engineers and the Helpdesk team, ensuring their professional growth, technical excellence, career progression, accountability and collaboration. Oversee the Helpdesk operations, ensuring effective resolution of user issues and consistently high customer satisfaction. Foster a collaborative, service-oriented, and growth-focused culture within the IT team, promoting continuous learning and skill development across all levels. Technology Advancement Stay current with technological trends and industry best practices, recommending and implementing innovations to enhance IT operations. Drive continuous improvement initiatives to optimise infrastructure and align IT services with business needs. Align IT infrastructure and projects with the organisation's long-term goals. Analytical Skills Analytical and problem solving skills with a keen attention to detail. Flexibility Flexibility to work evenings, weekends, and public holidays as needed. Essential Skills and Experience Networking Proficiency in networking, including administration, installation, and troubleshooting (ideally to CCNA level). Experience with enterprise grade networking solutions, including Cisco, Fortinet, and Rukus, with a focus on performance optimisation and security. Knowledge of advanced network configurations, including VLANs, VPNs, firewalls, and QoS settings to support high availability environments. Hardware & Infrastructure Strong knowledge of computer hardware, cabling standards, wireless technology, and IT security protocols. Hands on experience with server infrastructure, including rack mounted servers, RAID configurations, and SAN/NAS storage systems. Knowledge of monitoring tools such as SolarWinds, Nagios, or PRTG to ensure optimal system performance. Microsoft Technologies Experience with Windows Server () for active directory management, group policy configuration, and system administration. Knowledge of Exchange Online for email infrastructure. Knowledge of Azure AD for identity and access management, including integration with hybrid environments. Knowledge of Microsoft Intune/JAMF. Advanced knowledge of Office 365 suite/Windows OS 10/11 administration, licensing, and support. Virtualisation & Cloud Platforms Experience with virtualisation platforms such as Hyper V and VMware, including resource allocation, snapshot management, and fault tolerance. Familiarity with cloud based solutions, including Microsoft Azure, AWS, or Google Cloud Platform, with knowledge of migration strategies and cost optimisation. Communication Systems & Peripherals Experience with VoIP systems for enterprise telephony deployment and management. Understanding of IP CCTV systems, including camera configuration, storage management, and integration with networked systems. Backup & Disaster Recovery Proficiency with backup and recovery tools like Veeam for ensuring business continuity. Experience in setting up and maintaining disaster recovery solutions, including replication and failover configurations. Security & Compliance Strong understanding of IT security standards and best practices, including firewalls, endpoint protection, and threat detection systems. Knowledge of compliance frameworks, such as ISO 27001 and GDPR, and experience implementing security audits. Familiarity with SIEM tools like Splunk or Microsoft Sentinel for real time monitoring and security incident response. Operating Systems & Other Tools Good knowledge of Linux distributions (e.g., Ubuntu, CentOS) for server administration and scripting. Experience with automation and scripting tools such as PowerShell, Bash, or Python to streamline IT operations. Familiarity with ITSM platforms like ServiceNow, Fresh Service, or similar for managing IT support workflows. Soft Skills Strong analytical and problem solving skills with the ability to diagnose and resolve complex technical issues. Excellent communication and collaboration skills to work effectively with stakeholders at all levels. Highly organised with the ability to prioritise tasks and manage multiple projects simultaneously. Demonstrated ability to inspire and lead teams toward achieving shared goals, fostering accountability, innovation, and continuous improvement. Certifications and Standards MCSE - essential ITIL Qualification - essential CCNA or equivalent networking certification - essential CISSP or CompTIA Security+ - desirable ISO27001 Experience - desirable PRINCE2 - desirable Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking Site Location: Scolmore House, Tamworth, B79 7UL
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
29/07/2026
Full time
Role Overview proAV is a leading global audio-visual integrator, providing AV and event services across a wide range of client partnerships. We are looking for an experienced Senior AV Technician to lead the day-to-day AV service at a key client site in Birmingham. As the sole onsite technician and proAV's primary representative, you will combine hands-on technical support with meeting and event support, proactive room checks and coordination of specialist proAV teams. This is an autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive service and build trusted relationships with client stakeholders. Own service issues from first report through to resolution, keeping users and the AV Manager updated. Understand how the client uses its spaces and technology and anticipate future requirements where possible. Technical Support & Operational Assurance Provide first and second line support across the AV and Unified Communications estate, including Microsoft Teams Rooms, presentation systems and digital signage. Troubleshoot technical faults and resolve them independently or escalate with clear information to specialist teams. Assist users with meeting room technology, connectivity and presentation requirements. Complete daily checks of priority rooms and scheduled assurance checks across the wider AV estate. Monitor equipment condition, recurring faults and operational risks, coordinating remedial support where required. Record incidents, service requests and resolutions accurately and maintain current room and service documentation. Meeting & Event Support Support executive meetings, town halls, hybrid events, livestreams and internal broadcasts. Prepare and test rooms and support rehearsals ahead of important meetings and events. Work with client stakeholders, Events teams and third-party suppliers to ensure successful delivery. Service Coordination & Improvement Coordinate Engineering, Projects and Events resources, including specialist support visits. Prioritise work according to business impact and maintain ownership until it is completed. Produce monthly service reports and communicate risks, trends and operational updates. Identify and support service improvements, technology refreshes and project activity. Health, Safety & Compliance Work safely and comply with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. Experience supporting Microsoft Teams Rooms, Unified Communications and common audio, video, display and presentation technologies. Experience supporting corporate meetings, presentations and events, ideally including hybrid or broadcast environments. Confidence working independently in a client-facing environment. Excellent customer service, communication and stakeholder-management skills. Ability to manage competing priorities and recognise when specialist escalation is required. Desirable Skills Experience working within a managed service environment. CTS certification or a similar industry qualification. Knowledge of Crestron, Extron, Q-SYS, Biamp, Cisco or comparable AV technologies, together with a basic understanding of AV networking About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
29/07/2026
Contractor
IT Change Manager - SC Cleared Contract: 6-Month Rolling Contract Rate: 75- 85 per hour (Inside IR35) Location: Reading (Hybrid - 3 days per week onsite) Security Clearance: Active SC Clearance required The Opportunity We are seeking an experienced IT Change Manager to take ownership of the end-to-end IT change management process, ensuring all changes across the IT environment are managed in a controlled, compliant, and risk-aware manner. You will play a critical role in maintaining service stability and operational excellence by overseeing the planning, assessment, authorisation, scheduling, implementation, and review of IT changes while working closely with stakeholders across Digital Information and the wider business. Key Responsibilities Change Management Governance Manage the complete IT change management lifecycle, ensuring all changes are logged, assessed, authorised, implemented, and reviewed in line with established governance processes. Maintain robust controls to minimise risk to service availability and business operations. Risk & Impact Assessment Evaluate the potential impact and risks associated with proposed changes to infrastructure, applications, and business services. Ensure appropriate mitigation strategies are identified and implemented. Change Advisory Board (CAB) Management Organise, facilitate, and lead Change Advisory Board (CAB) meetings. Collaborate with technical teams, service owners, and business stakeholders to review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual improvement initiatives to enhance change efficiency and reduce service disruption. Post-Implementation Review Conduct post-change reviews to assess outcomes, identify lessons learned, and improve future change delivery. Key Objectives Ensure IT changes are delivered in a controlled, timely, and risk-managed manner. Minimise disruption to critical business services. Maintain transparency, governance, and accountability across all change activities. Support effective planning and alignment with business priorities. Ensure compliance with internal governance standards and external regulatory requirements. Essential Skills & Experience Active SC Clearance . Sole UK National status. Minimum of 5 years' experience in IT service delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent stakeholder management, communication, and facilitation skills. Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised project management qualifications. Experience with data analysis and reporting tools. Ability to manage multiple priorities in a fast-paced environment. What's on Offer? 6-month rolling contract 75- 85 per hour (Inside IR35) Hybrid working - 3 days per week onsite in Reading Opportunity to contribute to a business shaping the future of international defence collaboration Work within a highly secure, mission-critical environment alongside industry-leading experts If you hold active SC clearance, meet the nationality requirements, and have a strong background in IT Change Management within enterprise environments, we'd welcome your application.
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
29/07/2026
Full time
Duty Manager / SOC Analyst (DV Cleared) Location: Hounslow Park (On-site) Salary: 65,000 + 10,000 Bonus Employment Type: Permanent Security Clearance: Must hold current MOD DV Clearance Nationality Requirement: Sole UK Nationals only Overview We are seeking an experienced Duty Manager / SOC Analyst to join a high-profile operational environment, supporting critical services within a secure, live operations centre. This is a unique hybrid position that combines operational leadership with technical awareness . You'll take ownership of the live operational picture, coordinating incident response across cyber, network, infrastructure and physical security teams while ensuring informed, timely decision-making. This role is ideal for someone who thrives in a fast-paced control room environment and can confidently lead operational response without needing to be a deep technical specialist. Key Responsibilities Maintain a single operational view across cyber, network, service and physical security domains. Monitor live operational environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Control incident prioritisation and escalation in line with operational procedures. Coordinate activities across SOC, NOC, Infrastructure and Security teams. Support and lead Major Incident Management activities where required. Maintain accurate operational logs, dashboards and reporting. Deliver effective shift handovers and maintain continuous situational awareness. About the Role This position is intentionally balanced between operational leadership and technical understanding: 60% Operational Leadership & Coordination 40% Technical Awareness & Incident Triage You'll be expected to understand operational and technical information, ask the right questions, coordinate the right teams and maintain control during high-pressure situations. Essential Skills & Experience Experience within a SOC, NOC, Major Incident Management or 24/7 Operations Centre . Good understanding of SOC and NOC workflows, including alert triage and escalation processes. Ability to interpret monitoring alerts, operational dashboards and logs at a high level. Strong understanding of incident severity, business impact and prioritisation. Proven experience coordinating multiple technical teams during live incidents. Excellent communication, decision-making and stakeholder management skills. Ability to remain calm and organised in time-critical operational environments. Ideal Background We would particularly welcome applications from candidates with experience as: Major Incident Manager with technical exposure. Senior SOC Analyst or NOC Analyst with leadership responsibilities. Service Operations Lead within a 24/7 operations or command centre. Operational Duty Manager supporting secure or critical environments. What's on Offer 65,000 basic salary. 10,000 annual bonus. Permanent position. Opportunity to work within a highly secure, mission-critical environment. Challenging and rewarding operational leadership role with significant responsibility. Eligibility Requirements Due to the nature of this position, applicants must : Hold current MOD Developed Vetting (DV) Clearance . Be a sole UK national . Be able to work full-time on-site in Hounslow Park .
Senior Network Engineer / Cyber Engineer Location: South East UK / Greater London Area (M25 Corridor) Position Type: Permanent, Full-Time Working Model: Hybrid (2 days onsite per week; 5 days onsite during month one induction) Shift Pattern: Alternating weekly shifts (07:00-15:30 / 09:30-18:00) plus a 1-in-3 weeks Competitive base salary, plus bonus, plus on call, plus shift allowance, plus a great pension and many more company benefits! The Opportunity An exceptional opportunity has arisen within a major financial and mobility services enterprise for a technical champion to take ownership of enterprise-scale infrastructure operations. This position bridges the gap between traditional network engineering and modern cyber defense. You will join a tight-knit, collaborative operational tech group where you will be expected to dive deep into complex environments, driving delivery across both day-to-day operations and massive, multi-year business transformations. If you are looking to actively transition your deep networking expertise into a dedicated cybersecurity pathway within a highly structured environment, this is your next step. Core Responsibilities & Technical Deliverables End-to-End Execution: Drive both business-as-usual (BAU) operational resilience and major project deliverables independently, providing subject matter expertise across the entire environment. Major Digital Transformation: Play an active role in a massive 2-to-3-year modernization project to replace core transactional and contract systems, building out the foundational infrastructure and defense frameworks to match. International Technical Collaboration: Partner closely with overseas shared service centers and regional security centers of excellence to roll out and integrate cutting-edge security technologies on a regular basis. Stakeholder Interfacing: Confidently articulate, explain, and justify complex engineering solutions to technical peers and non-technical business leaders alike. Candidate Requirements To be considered for this position, you must meet the following baseline criteria: Network Foundations: A minimum of 5 years of professional, hands-on experience designing, maintaining, and protecting large-scale enterprise environments. Ecosystem Expertise: Practical, deep technical familiarity with the Palo Alto product line and next-generation firewalls is absolutely mandatory. Clearance & Eligibility: Due to upcoming public sector and government contract support commitments, candidates must hold a UK passport or dual nationality and have achieved a minimum of 5 years of continuous, uninterrupted UK residency to successfully obtain Security Clearance (SC). Any recent travel to politically sensitive regions must be fully declared. Documentation Skills: A meticulous eye for detail, with a proven track record of producing accurate, robust technical documentation. What We Are Looking For (The "Inside Track") We are looking for an operational doer , not a high-level consultant. The successful candidate will be someone who loves to look under the hood of a technology stack and become the definitive expert on it. A Note on Backgrounds: This role perfectly suits an engineer moving from traditional heavy routing/switching environments into dedicated security operations. Candidates coming from a pure consultancy background without recent hands-on engineering accountability will not be suitable. Why Join This Business? While you will operate within a closely-knit regional team, you will enjoy the stability, structured career progression, and substantial training budgets of a globally recognized brand. How to Apply Please submit your up-to-date CV for consideration. Important Note for Applicants: To ensure a smooth evaluation by the hiring manager, please ensure your CV contains specific, granular engineering examples rather than high-level summaries. Examples of Projects - led from the front on network or security kit and what value your role brought to that process.
29/07/2026
Full time
Senior Network Engineer / Cyber Engineer Location: South East UK / Greater London Area (M25 Corridor) Position Type: Permanent, Full-Time Working Model: Hybrid (2 days onsite per week; 5 days onsite during month one induction) Shift Pattern: Alternating weekly shifts (07:00-15:30 / 09:30-18:00) plus a 1-in-3 weeks Competitive base salary, plus bonus, plus on call, plus shift allowance, plus a great pension and many more company benefits! The Opportunity An exceptional opportunity has arisen within a major financial and mobility services enterprise for a technical champion to take ownership of enterprise-scale infrastructure operations. This position bridges the gap between traditional network engineering and modern cyber defense. You will join a tight-knit, collaborative operational tech group where you will be expected to dive deep into complex environments, driving delivery across both day-to-day operations and massive, multi-year business transformations. If you are looking to actively transition your deep networking expertise into a dedicated cybersecurity pathway within a highly structured environment, this is your next step. Core Responsibilities & Technical Deliverables End-to-End Execution: Drive both business-as-usual (BAU) operational resilience and major project deliverables independently, providing subject matter expertise across the entire environment. Major Digital Transformation: Play an active role in a massive 2-to-3-year modernization project to replace core transactional and contract systems, building out the foundational infrastructure and defense frameworks to match. International Technical Collaboration: Partner closely with overseas shared service centers and regional security centers of excellence to roll out and integrate cutting-edge security technologies on a regular basis. Stakeholder Interfacing: Confidently articulate, explain, and justify complex engineering solutions to technical peers and non-technical business leaders alike. Candidate Requirements To be considered for this position, you must meet the following baseline criteria: Network Foundations: A minimum of 5 years of professional, hands-on experience designing, maintaining, and protecting large-scale enterprise environments. Ecosystem Expertise: Practical, deep technical familiarity with the Palo Alto product line and next-generation firewalls is absolutely mandatory. Clearance & Eligibility: Due to upcoming public sector and government contract support commitments, candidates must hold a UK passport or dual nationality and have achieved a minimum of 5 years of continuous, uninterrupted UK residency to successfully obtain Security Clearance (SC). Any recent travel to politically sensitive regions must be fully declared. Documentation Skills: A meticulous eye for detail, with a proven track record of producing accurate, robust technical documentation. What We Are Looking For (The "Inside Track") We are looking for an operational doer , not a high-level consultant. The successful candidate will be someone who loves to look under the hood of a technology stack and become the definitive expert on it. A Note on Backgrounds: This role perfectly suits an engineer moving from traditional heavy routing/switching environments into dedicated security operations. Candidates coming from a pure consultancy background without recent hands-on engineering accountability will not be suitable. Why Join This Business? While you will operate within a closely-knit regional team, you will enjoy the stability, structured career progression, and substantial training budgets of a globally recognized brand. How to Apply Please submit your up-to-date CV for consideration. Important Note for Applicants: To ensure a smooth evaluation by the hiring manager, please ensure your CV contains specific, granular engineering examples rather than high-level summaries. Examples of Projects - led from the front on network or security kit and what value your role brought to that process.
Group IT Manager Tamworth (5 days on-site) 60,000 - 70,000 + Holiday + Pension Are you an experienced IT leader looking to take full ownership of a multi-site infrastructure environment while shaping the long-term technology strategy of a growing international organisation? You will oversee day-to-day IT operations including networks, servers, and cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft 365, Azure AD/Entra ID, Intune, Windows Server, VMware, alongside cloud platforms such as Azure, AWS, and GCP. They will have strong networking knowledge covering Cisco, Fortinet, and Ruckus environments, WAN connectivity, network security, backup and disaster recovery solutions, and wider cybersecurity and compliance practices. The role also involves leading and developing a team of skilled engineers and Helpdesk staff, promoting a collaborative culture and driving continuous improvement across the department. This position offers the opportunity to influence technology direction while working within a modern and evolving IT landscape. The Role: Lead IT infrastructure operations across multiple global sites Manage and mentor a team including Helpdesk and 3rd Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience managing teams and driving service improvements Strong understanding of IT security, backup, and disaster recovery Excellent stakeholder management and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
29/07/2026
Full time
Group IT Manager Tamworth (5 days on-site) 60,000 - 70,000 + Holiday + Pension Are you an experienced IT leader looking to take full ownership of a multi-site infrastructure environment while shaping the long-term technology strategy of a growing international organisation? You will oversee day-to-day IT operations including networks, servers, and cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft 365, Azure AD/Entra ID, Intune, Windows Server, VMware, alongside cloud platforms such as Azure, AWS, and GCP. They will have strong networking knowledge covering Cisco, Fortinet, and Ruckus environments, WAN connectivity, network security, backup and disaster recovery solutions, and wider cybersecurity and compliance practices. The role also involves leading and developing a team of skilled engineers and Helpdesk staff, promoting a collaborative culture and driving continuous improvement across the department. This position offers the opportunity to influence technology direction while working within a modern and evolving IT landscape. The Role: Lead IT infrastructure operations across multiple global sites Manage and mentor a team including Helpdesk and 3rd Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience managing teams and driving service improvements Strong understanding of IT security, backup, and disaster recovery Excellent stakeholder management and communication skills Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Account & Business Development Manager Essex Full Time £45,000-£50,000 per annum, dependent on experience Are you an experienced Accounts & Business Development Manager with a proven track record of winning high-value contracts and building long-term client relationships? Our client is a fast-growing electrical compliance company based in Essex, delivering electrical inspection, testing, maintenance, and compliance solutions to commercial, industrial, healthcare, education, and public sector clients across the UK. As part of their ambitious growth strategy, they are seeking an experienced Business Development Manager to develop high-value client relationships, win major contracts, and become a trusted advisor to some of their largest customers. This is a strategic sales role focused on growing existing accounts while identifying and securing new opportunities within larger organisations. The Role Reporting directly to the Head of Sales, you will be responsible for managing and expanding a portfolio of key accounts while driving new business growth across your territory. You'll identify opportunities for additional services, build relationships with senior decision-makers, prepare commercial proposals, and negotiate long-term contracts. Success in this role comes from creating genuine partnerships with clients and delivering exceptional customer service. Key Responsibilities Develop and grow strategic customer accounts to maximise long-term revenue Identify and secure new business opportunities within medium and large commercial organisations Build relationships with Facilities Managers, Estates Teams, Procurement Managers, Directors and key stakeholders Negotiate contracts and service agreements Develop account growth plans to increase spend and service penetration Manage the sales pipeline and forecast future opportunities using CRM Conduct regular client review meetings and identify new compliance requirements Work closely with Operations to ensure excellent service delivery Represent the company at networking events, exhibitions, and client meetings Achieve ambitious sales, margin, and growth targets Requirements Essential Proven success in Key Account Management, Business Development or Strategic Sales Experience managing and growing high-value customer accounts Strong commercial awareness and negotiation skills Experience producing quotations, proposals, and tenders Excellent relationship-building skills with senior decision-makers Ability to identify opportunities and convert them into long-term business Self-motivated with a consultative approach to selling Full UK Driving Licence Desirable Experience within Electrical Compliance, Facilities Management, Building Services, M&E, Fire & Security or Construction Knowledge of compliance-based services and planned maintenance contracts Experience working with public sector frameworks or national commercial clients What s In It For You Competitive basic salary Uncapped commission with excellent earning potential Mobile phone and laptop Pension scheme Ongoing training and professional development Clear opportunities for career progression as the business continues to grow What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
29/07/2026
Full time
Account & Business Development Manager Essex Full Time £45,000-£50,000 per annum, dependent on experience Are you an experienced Accounts & Business Development Manager with a proven track record of winning high-value contracts and building long-term client relationships? Our client is a fast-growing electrical compliance company based in Essex, delivering electrical inspection, testing, maintenance, and compliance solutions to commercial, industrial, healthcare, education, and public sector clients across the UK. As part of their ambitious growth strategy, they are seeking an experienced Business Development Manager to develop high-value client relationships, win major contracts, and become a trusted advisor to some of their largest customers. This is a strategic sales role focused on growing existing accounts while identifying and securing new opportunities within larger organisations. The Role Reporting directly to the Head of Sales, you will be responsible for managing and expanding a portfolio of key accounts while driving new business growth across your territory. You'll identify opportunities for additional services, build relationships with senior decision-makers, prepare commercial proposals, and negotiate long-term contracts. Success in this role comes from creating genuine partnerships with clients and delivering exceptional customer service. Key Responsibilities Develop and grow strategic customer accounts to maximise long-term revenue Identify and secure new business opportunities within medium and large commercial organisations Build relationships with Facilities Managers, Estates Teams, Procurement Managers, Directors and key stakeholders Negotiate contracts and service agreements Develop account growth plans to increase spend and service penetration Manage the sales pipeline and forecast future opportunities using CRM Conduct regular client review meetings and identify new compliance requirements Work closely with Operations to ensure excellent service delivery Represent the company at networking events, exhibitions, and client meetings Achieve ambitious sales, margin, and growth targets Requirements Essential Proven success in Key Account Management, Business Development or Strategic Sales Experience managing and growing high-value customer accounts Strong commercial awareness and negotiation skills Experience producing quotations, proposals, and tenders Excellent relationship-building skills with senior decision-makers Ability to identify opportunities and convert them into long-term business Self-motivated with a consultative approach to selling Full UK Driving Licence Desirable Experience within Electrical Compliance, Facilities Management, Building Services, M&E, Fire & Security or Construction Knowledge of compliance-based services and planned maintenance contracts Experience working with public sector frameworks or national commercial clients What s In It For You Competitive basic salary Uncapped commission with excellent earning potential Mobile phone and laptop Pension scheme Ongoing training and professional development Clear opportunities for career progression as the business continues to grow What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
IT Operations Manager 65,000 DOE Woking Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation. This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop the internal IT operations team, creating a customer-focused support culture. Oversee the maintenance, performance and availability of hardware, software and network infrastructure. Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with internal policies and governance requirements. Identify opportunities for continuous improvement across IT operations and service delivery. About You: Proven experience managing IT operations within a complex business environment. Strong knowledge of IT infrastructure , service delivery and supplier management. Experience leading and developing IT support or operations teams. A solid understanding of cyber security , identity and access management, patching and incident response. Knowledge of data protection and operational compliance requirements. Excellent organisational and stakeholder management skills. A proactive, solutions-focused approach with the ability to prioritise a varied workload. Strong communication skills with both technical and non-technical colleagues. What's on Offer A key leadership position with real influence on business operations. A varied and rewarding role with opportunities to drive improvements. A supportive and collaborative working environment. Town centre location. Full-time, fully office-based position working a 40-hour week. If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.
29/07/2026
Full time
IT Operations Manager 65,000 DOE Woking Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation. This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop the internal IT operations team, creating a customer-focused support culture. Oversee the maintenance, performance and availability of hardware, software and network infrastructure. Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs. Manage supplier relationships, budgets and service agreements. Support the delivery of IT projects and operational improvements. Oversee onboarding processes, equipment lifecycle management and user access. Ensure cyber security controls, monitoring and incident management processes remain effective. Support data protection activities and ensure compliance with internal policies and governance requirements. Identify opportunities for continuous improvement across IT operations and service delivery. About You: Proven experience managing IT operations within a complex business environment. Strong knowledge of IT infrastructure , service delivery and supplier management. Experience leading and developing IT support or operations teams. A solid understanding of cyber security , identity and access management, patching and incident response. Knowledge of data protection and operational compliance requirements. Excellent organisational and stakeholder management skills. A proactive, solutions-focused approach with the ability to prioritise a varied workload. Strong communication skills with both technical and non-technical colleagues. What's on Offer A key leadership position with real influence on business operations. A varied and rewarding role with opportunities to drive improvements. A supportive and collaborative working environment. Town centre location. Full-time, fully office-based position working a 40-hour week. If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.
Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your new roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting. In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function. Working closely with internal stakeholders, external partners, and suppliers, you will ensure strong governance, effective change control, and adherence to security and compliance standards. What you'll need to succeed To be successful in this role, you will bring significant experience in leading technical infrastructure or cloud environments, ideally within a complex environment. You will have a strong understanding of enterprise architecture, networks, and systems integration, alongside a proven ability to translate technical concepts into business outcomes. You will demonstrate strong leadership capability, with experience managing senior engineers or technical specialists, and will be comfortable operating at both strategic and operational levels. Excellent communication, stakeholder engagement, and supplier management skills are essential, as is experience working within structured service management frameworks such as ITIL. A proactive approach to continuous improvement, resilience planning, and service delivery will be key, along with the ability to operate effectively in a high-availability, high-pressure environment. What you'll get in return In return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services.Salary up to 47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
29/07/2026
Full time
Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your new roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting. In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function. Working closely with internal stakeholders, external partners, and suppliers, you will ensure strong governance, effective change control, and adherence to security and compliance standards. What you'll need to succeed To be successful in this role, you will bring significant experience in leading technical infrastructure or cloud environments, ideally within a complex environment. You will have a strong understanding of enterprise architecture, networks, and systems integration, alongside a proven ability to translate technical concepts into business outcomes. You will demonstrate strong leadership capability, with experience managing senior engineers or technical specialists, and will be comfortable operating at both strategic and operational levels. Excellent communication, stakeholder engagement, and supplier management skills are essential, as is experience working within structured service management frameworks such as ITIL. A proactive approach to continuous improvement, resilience planning, and service delivery will be key, along with the ability to operate effectively in a high-availability, high-pressure environment. What you'll get in return In return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services.Salary up to 47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
