5 jobs found

IT Service Desk Analyst Annual Salary: upto £30,000 (depending on experience) Location: Newton Abbot Job Type: Full-time We are seeking a highly organised and technically proficient ICT ServiceDesk Support Analyst to join our clients dedicated ICT support team. This role involves supporting approximately 300 users, providing both remote and in-person support services. The ideal candidate will be a team player who values knowledge sharing and collective problem-solving to maintain our Microsoft 365, Windows Server, and Azure environments. Day-to-day of the role: Remote Support: Utilise TeamViewer for efficient remote troubleshooting for users across various office and warehousing locations. In-Person & Desk-side Support: Provide a visible and proactive in-person support presence, resolving hardware and software issues directly at the user's workstation. Service Desk Excellence: Responsible for meticulous ticket logging and documentation, ensuring every incident is accurately tracked within our ITIL-aligned service desk. Microsoft 365 & Exchange Admin: Manage the Office 365 tenant, including Exchange Online (mailboxes, groups, permissions), Teams, and SharePoint. Identity & Security Management: Administer Active Directory (AD) and Azure AD (Entra ID). Server & Cloud Administration: Perform basic Windows Server administration and assist with Azure cloud resource management. Mobile & Hardware Support: Setup and troubleshoot iPhones, iPads, and Android devices. Build and configure hardware for user onboarding. Specialist Software: Provide administrative support for NetSuite ERP and handle Adobe Creative Suite installations and licensing. Required Skills & Qualifications: Collaborative Mindset: Proven team player who enjoys working in a small, fast-paced environment and is committed to knowledge sharing. Customer Service: Experience in customer liaison, with the ability to handle queries with patience and clarity. Attention to Detail: Meticulous approach to documentation, asset tracking, and ticket management. Technical Skills: Good working knowledge of Office 365, Exchange Online, Windows 11, Active Directory, and Azure Entra ID. Infrastructure & Security: Practical experience with Windows Server, Azure, and LastPass. Desirable Skills: Service Management: Background in logging and managing incidents using an ITIL framework. macOS Knowledge: Experience supporting Apple/macOS environments is advantageous but not essential. Certifications: ITIL Foundation, CompTIA A+, or Microsoft (MS-900 / AZ-900). If you are interested in this position please apply online or for more information please contact me on

Your new role We are looking for a detail-oriented and proactive ITAM Manager to join our client's team. In this role, you will be responsible for managing IT contracts and software licensing, ensuring compliance, cost-effectiveness, and alignment with business objectives. Key Responsibilities: Manage the procurement, renewal, and administration of IT contracts and software licenses. Review the terms and conditions for all contracts and licenses related to IT services, Monitor software usage and ensure compliance with licensing agreements. Maintain accurate records of all IT assets, contracts, and licenses. Liaise with vendors and internal stakeholders to resolve contract and licensing issues. Analyse software usage data to identify cost-saving opportunities and optimise license allocation. Support internal and external audits by providing necessary documentation and reports. Stay up to date with changes in software licensing models, contract law, and industry best practices. What you'll need to succeed A relevant degree in Information Technology or similar, or equivalent work experience, ITIL 3 or 4 qualification, Proven experience in IT contract management, software licensing, or IT asset management. Strong understanding of software licensing models (e.g., Microsoft, Adobe, Oracle). Excellent analytical, organisational, and negotiation skills. High attention to detail and ability to work independently. Strong communication skills for collaborating with both technical and non-technical stakeholders. Experience with IT asset management tools is an advantage. What you'll get in return 29 days of annual leave + bank holidays, Very generous public sector pension, Flexible working and hybrid working, Corporate discounts and Cycle to Work Scheme, Free Counselling Service Apprenticeships and professional qualifications support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Whitebridge is looking for an IT Asset Management (ITAM) Manager to join our FTSE100 client. Experience required 7+ years of experience in IT Asset Management , demonstrating a strong understanding of ITAM principles, methodologies, and best practices. 3+ years of experience in leading and managing teams, including performance management and skills development. Comprehensive knowledge of industry standards such as ISO:19770-1. Strong knowledge and 3+ years of experience working with a CMDB and the specific business services that it supports. Strong knowledge of hardware asset management policies and procedures, and 3+ years of experience working in hardware asset management. 5 years of ITAM tool experience, such as ServiceNow, Snow, Flexera etc. Proven ability and 5 years of experience in developing, implementing, and managing ITAM policies, processes, and procedures. Excellent communication, interpersonal, and stakeholder management skills, with the ability to effectively collaborate with cross-functional teams and external vendors. Strong analytical and problem-solving skills, with the ability to analyse data, identify trends, and develop actionable insights. In depth knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle. Strong understanding of software licensing models and compliance requirements . Strong vendor management and negotiation skills. Proven ability to conduct ITAM program assessments, identify areas for improvement, and drive continuous improvement initiatives. Strong ability to carry out assigned tasks independently with little supervision. Desirable ITIL v4 Foundation certification. Possess IAITAM Certification(s), such as Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), and Certified IT Asset Manager (CITAM). Possess relevant tooling certification(s) eg ServiceNow Certified Implementation Specialist - Hardware Asset Management, ServiceNow Certified Implementation Specialist - Software Asset Management. Possess industry certifications, such as FinOps (FinOps Foundation). Experience in a global organisation with complex IT environments. The successful applicant should be able to commit to starting ASAP. The role will be a mix of working from home and the Havant office. The role will be umbrella based working. Direct applicants only please.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through four business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. Supplier EcoSystem Services - brings a consistent approach, supporting technology and best practices tomanaging contracts right across EY, working closely with Procurement Services, budget holders and our many user communities. The opportunity The Supplier EcoSystem Services (SES) maintains a global Software Asset Management (SAM) team accountable for targeted optimization of complex, high value software contracts which underpin our business. This team is tightly linked to contract performance management and to EYs procurement function. SES seeks a senior, highly experienced Software Licensing and SAM leader to join our management team and proactively drive the maximum value from these contracts, complementing the existing teams' skills. Building on the successes of recent years, this role will work closely with existing line managers, stakeholders and team members. The primary focus of this role will however be to engage with new requests and projects relating to licensing risk and opportunity, assuring the quality of work, design solutions, manage engagements and achieve the best commercial outcomes for EY. The successful candidate will need to be a strong communicator, experienced people and task manager, a licensing specialist experienced with a wide range of vendors and have good process design experience. You should be very familiar with Service Management, since SaaS / IaaS / PaaS cloud delivery is rapidly growing as the largest agreement type within EYs portfolio and be able to demonstrate excellent contract interpretation and risk assessment experience. You must also possess the commercial, analytical and negotiation skills necessary to lead audit defense engagements in often tense projects with sometimes hostile software vendors. You will be directly involved with some of the largest most complex software licensing contracts in the world, across a wide range of global class vendors. This will be a great opportunity for candidates seeking exposure to EYs leadership PPPED community, the ability to make a real financial difference for EY and will present a significant career growth opportunity once the role is established. The role will require occasional travel, in country and internationally including India, US, UK or other destinations. Your key responsibilities Operating as a subject matter expert and trusted advisor in the domain of software licensing and optimization. Designing and implementing approaches to meeting client requirements according to specific organizational and technology environments. Leading teams to deliver SAM engagements for internal clients, ensuring that the agreed scope of work is delivered to the required standards, reporting to one of the practice's partners or directors. Supervising and coaching junior members of staff to help them realize their full potential. Quality assuring the team's work. Budgeting and monitoring the financial performance of projects in order to meet profitability targets. Skills and attributes for success To qualify for the role, you must have A technical degree or technical qualification 6-10+ years of proven experience in Software Asset and License Management working in large corporate environment High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating operations with technology skills Quickly establishes credibility with peers and stakeholders Strong stakeholder and supplier management skills Proven experience of Software Contract Analysis and Reporting methodology Proven experience of leading cross-functional teams, conflict resolution and supplier performance management Knowledge and proven experience of managing legacy perpetual license agreements alongside new subscription-based models (e.g. Software as a Service) Proven track record of leading resolution of software license compliance issues, minimising financial impacts Commercial mindset - high value / business contract and license process expertise including ongoing commercial management, re-negotiation and execution for multi-£M spend Commercial awareness of delivering results to improve competitive advantage and profit margins Experience of developing and implementing operational priorities - can provide evidence of previous operational decisions and their outcomes (including planning, budgeting and implementation) Financial acumen - proven experience of managing to budgets Market and industry awareness - depth and breadth of knowledge within the IT industry Proven abilities to manage server software licensing models and product use rights across major software vendors. Experience in working with high-value software contracts with vendors such as Microsoft, IBM, and Oracle Experience in Cloud consumption management, ability to identify cost saving opportunities and optimization Ideally, you'll also have Ideally Microsoft Certified (e.g. MCP SAM) Big 4 experience and training At least three years' experience in the delivery of Software License reviews/audits Experience of working internationally What we look for To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work You should be able to work effectively in a home/remote office environment You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders You will be someone willing to constructively challenge, yet reach a positive balance with EY's best interests at the core of your decision making You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology..... click apply for full job details

Sopra Banking Software is recruiting a Technical Architect to join our Managed Services team in our Dunstable office. The role of the Technical Architect is to provide technical expertise, support and strategy to our customers and the Managed Services organisation, in particular the sales team to deliver continued growth within the Managed Service business. The Technical Architect will work on a peer level with Account Managers to formulate technical requirements for nominated customers and new business sales projects. It is vital that the architect acts as the lead Technical Authority for these accounts/projects by delivering technical information to the customer in the form of RFI/RFP responses, architectural design, solution costing, related documentation, product updates and industry/competitive analysis. The role is to evangelise the Managed Service portfolio from a technical perspective helping to transform businesses and solving business issues with technology. Open and honest relationships are fundamental and key to our continued growth and as such the architect is expected to develop and maintain excellent relationships both internally within our technical community and colleagues from other functional roles but also externally with our partners and customers for whom we are seen as a technical authority. The ideal candidate As the ideal candidate you will: • Graduate calibre or ideally degree educated in a computer or technology related discipline • 10+ years’ experience in system solutions and delivery within Financial Services, including work experience of projects with major telecom operators. • Expertise in integration and implementation of service-related applications, such as service provisioning, real time charging. • Good working knowledge and understanding of software development technologies and interface development and integration • Good working knowledge and understanding of third party product licensing particularly oracle and Microsoft products. • Good understanding of Data Security concepts and protection systems. • Solid technical background including Unix and Citrix • Strong presentation and communication skills, • Lead technical presentations, demonstrations and client-centric product evaluations • Demonstrations and proofs of concept in collaboration with sales, product specialists and product development • Lead technical responses to RFI / RFP s • Advocate for project success and best practices Have good presentation skills and the ability to design engaging and informative presentations • TOGAF or similar architectural framework experience and qualification • Experience of third party hosting is highly desirable • Network, server and application virtualisation • Cisco Networking (Routing, Firewall, etc.) • Certification in Unix/Oracle/Microsoft/VMWare/Cisco/Citrix • Experience of Scripting (Unix Shell/Windows Automated Tasks/etc.) is desirable • Knowledge of Sopra Applications – MSS/ICS would be highly advantageous The company: Sopra Banking Software provides IT processes, and system solutions to retail banking and asset finance customers. We have operated across Europe, the Middle East, Far East, and Africa for over 40 years. We provide the opportunity to learn and develop new skills and contribute to the advancement of your field - thinking ahead begins now. We are committed to helping you grow and share your expertise while developing a diverse and esteemed network of colleagues from around Europe. You'll also enjoy a competitive salary, pension scheme, and excellent benefits package. As part of our hiring process new employees will be required to pass a consumer credit check and DBS check If you have any concerns about this please raise them with the recruitment team. If your application is for any reason unsuccessful we may hold your CV on record for up to 6 months should any other suitable roles a rise