Job Title: IT Coordinator Reports to: Head of Data Systems Salary : Location: Embankment (1-2 days in office, Wednesdays required) Salary: 34-42k Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff Purpose of the role The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment. Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation. Main Responsibilities IT Projects Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery. IT Training & Guidance Deliver IT training sessions and create training materials, both internally and with external partners. IT Administration and Vendor Liaison Liaise with outsourced IT support providers. Review outstanding support tickets and escalate as required. Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process. Policies, Procedures & Advice Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training. Other Duties Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly. Person Specification Experience Essential Criteria Strong experience with Microsoft 365 and SharePoint Experience managing external IT providers Recent experience in IT support, SharePoint administration, and Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard software Desirable Criteria Experience in an ITIL environment Customisation and configuration in MS Office 365 and SharePoint Knowledge Essential Criteria Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures GDPR & Data Legislation Knowledge and understanding of MS Office and other widespread software packages Understanding of Information Security & Governance principles Desirable Criteria Microsoft Forms Power Automate Power BI and ability to assist others Cyber Essentials and cybersecurity knowledge Qualifications Essential Criteria Degree level qualification or equivalent experience Desirable Criteria MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals Skills Essential Criteria Strong computer literacy Negotiation and influencing skills Ability to foster effective relationships with non-technical stakeholders Attention to detail Presentation and reporting skills Flexible and adaptable approach to work Excellent organisation and time management skills Commitment to self-development and learning Ability to construct and edit complex documents Additional Information Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week. Equal Opportunities and Inclusion The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
05/12/2025
Full time
Job Title: IT Coordinator Reports to: Head of Data Systems Salary : Location: Embankment (1-2 days in office, Wednesdays required) Salary: 34-42k Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff Purpose of the role The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment. Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation. Main Responsibilities IT Projects Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery. IT Training & Guidance Deliver IT training sessions and create training materials, both internally and with external partners. IT Administration and Vendor Liaison Liaise with outsourced IT support providers. Review outstanding support tickets and escalate as required. Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process. Policies, Procedures & Advice Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training. Other Duties Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly. Person Specification Experience Essential Criteria Strong experience with Microsoft 365 and SharePoint Experience managing external IT providers Recent experience in IT support, SharePoint administration, and Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard software Desirable Criteria Experience in an ITIL environment Customisation and configuration in MS Office 365 and SharePoint Knowledge Essential Criteria Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures GDPR & Data Legislation Knowledge and understanding of MS Office and other widespread software packages Understanding of Information Security & Governance principles Desirable Criteria Microsoft Forms Power Automate Power BI and ability to assist others Cyber Essentials and cybersecurity knowledge Qualifications Essential Criteria Degree level qualification or equivalent experience Desirable Criteria MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals Skills Essential Criteria Strong computer literacy Negotiation and influencing skills Ability to foster effective relationships with non-technical stakeholders Attention to detail Presentation and reporting skills Flexible and adaptable approach to work Excellent organisation and time management skills Commitment to self-development and learning Ability to construct and edit complex documents Additional Information Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week. Equal Opportunities and Inclusion The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client, a highly regarded organisation within the private healthcare sector, is seeking an experienced IT Coordinator to join their growing team. This is a fantastic opportunity to work within a collaborative environment that values innovation, teamwork, and continuous improvement. The IT Coordinator will play a key role in supporting the organisation's IT infrastructure, ensuring the smooth operation of core systems including Microsoft 365, SharePoint, and Asset Management tools. You'll also take ownership of IT governance, data security, and compliance, while providing staff training and liaising with external technology partners. This position offers hybrid working and an attractive benefits package, including a generous pension plan and opportunities for professional development. Key Responsibilities Provide technical support and coordinate IT projects across the organisation. Act as a liaison between internal teams and external IT providers to ensure service excellence. Deliver IT training sessions and produce clear, engaging learning materials. Maintain the IT asset register and oversee equipment lifecycle management. Support the onboarding and offboarding processes for new starters and leavers. Ensure compliance with IT policies, procedures, and data security standards. Assist in maintaining systems including O365, SharePoint, and associated applications. About You Proven experience supporting and managing Microsoft 365 and SharePoint environments. Confident managing third-party suppliers and service providers. Strong understanding of information security and governance principles. Excellent communication and stakeholder management skills. Experience delivering training and supporting staff at all technical levels. Highly organised, adaptable, and detail-oriented. Qualifications & Desirable Experience Degree-level qualification or equivalent practical experience. Experience within healthcare, education, or membership-based organisations is advantageous. Knowledge of IT asset management and data protection best practices.
05/12/2025
Full time
Our client, a highly regarded organisation within the private healthcare sector, is seeking an experienced IT Coordinator to join their growing team. This is a fantastic opportunity to work within a collaborative environment that values innovation, teamwork, and continuous improvement. The IT Coordinator will play a key role in supporting the organisation's IT infrastructure, ensuring the smooth operation of core systems including Microsoft 365, SharePoint, and Asset Management tools. You'll also take ownership of IT governance, data security, and compliance, while providing staff training and liaising with external technology partners. This position offers hybrid working and an attractive benefits package, including a generous pension plan and opportunities for professional development. Key Responsibilities Provide technical support and coordinate IT projects across the organisation. Act as a liaison between internal teams and external IT providers to ensure service excellence. Deliver IT training sessions and produce clear, engaging learning materials. Maintain the IT asset register and oversee equipment lifecycle management. Support the onboarding and offboarding processes for new starters and leavers. Ensure compliance with IT policies, procedures, and data security standards. Assist in maintaining systems including O365, SharePoint, and associated applications. About You Proven experience supporting and managing Microsoft 365 and SharePoint environments. Confident managing third-party suppliers and service providers. Strong understanding of information security and governance principles. Excellent communication and stakeholder management skills. Experience delivering training and supporting staff at all technical levels. Highly organised, adaptable, and detail-oriented. Qualifications & Desirable Experience Degree-level qualification or equivalent practical experience. Experience within healthcare, education, or membership-based organisations is advantageous. Knowledge of IT asset management and data protection best practices.
ERP Deployment Coordinator / Systems Administrator Location: Aberdeen Position: Full-Time, Permanent About the Role First Achieve are proud to be recruiting on behalf of a leading engineering and service organisation for an experienced ERP Deployment Coordinator / Systems Administrator. This is a pivotal role supporting the implementation of a new company-wide Cloud ERP system. You will play a central part in driving digital transformation-coordinating deployment, optimising cross-departmental workflows, and ensuring seamless integration across engineering, service, and sales functions. We're looking for a technology-driven professional with a background in service, production, or warehousing systems, and a passion for improving efficiency through digital innovation. Key Responsibilities Support the planning, rollout, and integration of a new ERP system across all departments. Collaborate with engineering, service, and sales teams to align workflows and data structures. Maintain and enhance ERP and Microsoft 365 environments post-deployment. Develop and manage SharePoint-based collaboration and document storage systems. Automate processes using Microsoft Power Platform tools (Power Apps, Power Automate). Coordinate data architecture across ERP, document management, and workflow systems. Support structured change management including documentation, rollback plans, and user communication. Lead troubleshooting and root cause analysis, liaising with internal IT and vendors. Support development of training and competency systems within Microsoft 365 environments. Document system architecture, integrations, and workflows for long-term scalability. Ensure data integrity, access control, and compliance across all connected systems. Desirable Skills & Experience Experience within a service or production environment (valve service experience advantageous). Strong technical, computing, and integration skills. Proven track record in ERP deployment or development with a company-wide focus. Familiarity with Microsoft 365 administration and SharePoint management. Ability to lead cross-functional teams toward unified ERP solutions. Experience in digitisation, automation, and technology integration projects. Proactive and methodical approach to system improvement and maintenance. Beneficial Background Background in Mechanical or Production Engineering. Hands-on experience implementing ERP systems from inception to rollout. Combined engineering and IT expertise. Understanding of database structures, integrations, and optimisation. Working knowledge of Microsoft Power Platform tools. What We Offer Competitive salary package. Comprehensive training and onboarding. Supportive, team-oriented working environment. Opportunities for career growth and professional development. Optional electric vehicle scheme. Free gym membership. Private medical care options.
05/12/2025
Full time
ERP Deployment Coordinator / Systems Administrator Location: Aberdeen Position: Full-Time, Permanent About the Role First Achieve are proud to be recruiting on behalf of a leading engineering and service organisation for an experienced ERP Deployment Coordinator / Systems Administrator. This is a pivotal role supporting the implementation of a new company-wide Cloud ERP system. You will play a central part in driving digital transformation-coordinating deployment, optimising cross-departmental workflows, and ensuring seamless integration across engineering, service, and sales functions. We're looking for a technology-driven professional with a background in service, production, or warehousing systems, and a passion for improving efficiency through digital innovation. Key Responsibilities Support the planning, rollout, and integration of a new ERP system across all departments. Collaborate with engineering, service, and sales teams to align workflows and data structures. Maintain and enhance ERP and Microsoft 365 environments post-deployment. Develop and manage SharePoint-based collaboration and document storage systems. Automate processes using Microsoft Power Platform tools (Power Apps, Power Automate). Coordinate data architecture across ERP, document management, and workflow systems. Support structured change management including documentation, rollback plans, and user communication. Lead troubleshooting and root cause analysis, liaising with internal IT and vendors. Support development of training and competency systems within Microsoft 365 environments. Document system architecture, integrations, and workflows for long-term scalability. Ensure data integrity, access control, and compliance across all connected systems. Desirable Skills & Experience Experience within a service or production environment (valve service experience advantageous). Strong technical, computing, and integration skills. Proven track record in ERP deployment or development with a company-wide focus. Familiarity with Microsoft 365 administration and SharePoint management. Ability to lead cross-functional teams toward unified ERP solutions. Experience in digitisation, automation, and technology integration projects. Proactive and methodical approach to system improvement and maintenance. Beneficial Background Background in Mechanical or Production Engineering. Hands-on experience implementing ERP systems from inception to rollout. Combined engineering and IT expertise. Understanding of database structures, integrations, and optimisation. Working knowledge of Microsoft Power Platform tools. What We Offer Competitive salary package. Comprehensive training and onboarding. Supportive, team-oriented working environment. Opportunities for career growth and professional development. Optional electric vehicle scheme. Free gym membership. Private medical care options.
The IT Coordinator will support the technology department in ensuring seamless IT operations. The role is responsible for supporting the IT infrastructure and systems, including O365, SharePoint, Asset Management & Staff Training. Client Details The organisation is a reputable not-for-profit entity based in London, dedicated to advancing its mission through innovation and effective technology use. As a small-sized organisation, it offers a supportive and collaborative working environment. Description Liaising with external suppliers and staff on all aspects of IT Projects, in order to contribute to the successful delivery of these Projects. Delivery of IT training sessions and training materials created internally and in partnership with external suppliers. Liaising with the outsourced IT Provider. Reviewing the outstanding support tickets and escalating as required. Maintaining the IT Asset Register and equipment Assisting in the Starter and Leaver process. Maintaining and inputting into all relevant IT policies & procedures to ensure security and minimise risk Supporting the IT infrastructure, including O365, SharePoint, Asset Management & Staff Training Profile Strong experience of working with Microsoft 365 and SharePoint. Experience of managing specialist external providers. Demonstrable recent experience of IT support, SharePoint administration and Asset Management. Demonstrable experience and the ability to build effective working relationships with stakeholders and work collaboratively across college teams. Experience of training staff in use of standard software Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures. Knowledge and understanding of MS Office and other specialist but widespread software packages (such as SharePoint) and the ability to help others. Knowledge and understanding of the principles of Information Security & Information Governance. Job Offer A competitive salary Benefits package to be confirmed. Hybrid working A permanent position offering stability and growth.
05/12/2025
Full time
The IT Coordinator will support the technology department in ensuring seamless IT operations. The role is responsible for supporting the IT infrastructure and systems, including O365, SharePoint, Asset Management & Staff Training. Client Details The organisation is a reputable not-for-profit entity based in London, dedicated to advancing its mission through innovation and effective technology use. As a small-sized organisation, it offers a supportive and collaborative working environment. Description Liaising with external suppliers and staff on all aspects of IT Projects, in order to contribute to the successful delivery of these Projects. Delivery of IT training sessions and training materials created internally and in partnership with external suppliers. Liaising with the outsourced IT Provider. Reviewing the outstanding support tickets and escalating as required. Maintaining the IT Asset Register and equipment Assisting in the Starter and Leaver process. Maintaining and inputting into all relevant IT policies & procedures to ensure security and minimise risk Supporting the IT infrastructure, including O365, SharePoint, Asset Management & Staff Training Profile Strong experience of working with Microsoft 365 and SharePoint. Experience of managing specialist external providers. Demonstrable recent experience of IT support, SharePoint administration and Asset Management. Demonstrable experience and the ability to build effective working relationships with stakeholders and work collaboratively across college teams. Experience of training staff in use of standard software Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures. Knowledge and understanding of MS Office and other specialist but widespread software packages (such as SharePoint) and the ability to help others. Knowledge and understanding of the principles of Information Security & Information Governance. Job Offer A competitive salary Benefits package to be confirmed. Hybrid working A permanent position offering stability and growth.
Document Coordinator Reading - Hybrid-working 3-month contract At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. Reporting to the Head of Quality Assurance and Operational Excellence, we're seeking a meticulous and proactive Document Coordinator to join our team. This role is pivotal in maintaining the integrity, accessibility, and compliance of our Management System documentation across internal and external platforms. Responsibilities of the Document Coordinator include Coordinate the update, review, approval, release, and archiving of process and technical documentation within the MBNL Management System. Ensure all published documents meet MBNL standards for formatting, revision control, and content consistency. Organise and maintain our document management systems (internal and external) for structured and easy access. Collaborate with document owners, functional leads, and SMEs to triage and manage documentation lifecycle (e.g., maintain, archive, obsolete). Work closely with Document Controllers and service provider admins to implement disposition actions and track them to closure. Align metadata between internal and external DMS platforms to ensure lifecycle consistency. Drive improvements in external DMS functionality and design. Implement formal archiving processes for external documentation. Guide business users in accessing and navigating the external DMS. Maintain accurate records, logs, and registers to support audit trails and document retrieval. Support data entry and resolve document-related discrepancies. The successful Document Coordinator will have: Strong IT skills, especially within Microsoft 365 and SharePoint. Exceptional attention to detail and organisational abilities. Professional training in document management. Nice-to-Have: Bachelor's degree in Business Administration, IT Systems, or related field. Experience working within ISO9001 and ISO45001 certified environments. Background in construction or asset management with awareness of CDM regulations. Familiarity with BIC Process Mapping software. To apply for the Document Coordinator please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
20/11/2025
Contractor
Document Coordinator Reading - Hybrid-working 3-month contract At MBNL, our mission is clear: Managing the Mobile Infrastructure to Enable Digital Britain . As the UK's largest network-sharing joint venture, we are at the forefront of industry transformation, delivering innovative solutions that shape the future of connectivity. Reporting to the Head of Quality Assurance and Operational Excellence, we're seeking a meticulous and proactive Document Coordinator to join our team. This role is pivotal in maintaining the integrity, accessibility, and compliance of our Management System documentation across internal and external platforms. Responsibilities of the Document Coordinator include Coordinate the update, review, approval, release, and archiving of process and technical documentation within the MBNL Management System. Ensure all published documents meet MBNL standards for formatting, revision control, and content consistency. Organise and maintain our document management systems (internal and external) for structured and easy access. Collaborate with document owners, functional leads, and SMEs to triage and manage documentation lifecycle (e.g., maintain, archive, obsolete). Work closely with Document Controllers and service provider admins to implement disposition actions and track them to closure. Align metadata between internal and external DMS platforms to ensure lifecycle consistency. Drive improvements in external DMS functionality and design. Implement formal archiving processes for external documentation. Guide business users in accessing and navigating the external DMS. Maintain accurate records, logs, and registers to support audit trails and document retrieval. Support data entry and resolve document-related discrepancies. The successful Document Coordinator will have: Strong IT skills, especially within Microsoft 365 and SharePoint. Exceptional attention to detail and organisational abilities. Professional training in document management. Nice-to-Have: Bachelor's degree in Business Administration, IT Systems, or related field. Experience working within ISO9001 and ISO45001 certified environments. Background in construction or asset management with awareness of CDM regulations. Familiarity with BIC Process Mapping software. To apply for the Document Coordinator please send your CV to (url removed) Project People is acting as an Employment Business in relation to this vacancy.
Job Title: IT Coordinator Reports to: Head of Data Systems Salary : Location: Embankment (1-2 days in office, Wednesdays required) Salary: 34-42k Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff Purpose of the role The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment. Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation. Main Responsibilities IT Projects Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery. IT Training & Guidance Deliver IT training sessions and create training materials, both internally and with external partners. IT Administration and Vendor Liaison Liaise with outsourced IT support providers. Review outstanding support tickets and escalate as required. Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process. Policies, Procedures & Advice Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training. Other Duties Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly. Person Specification Experience Essential Criteria Strong experience with Microsoft 365 and SharePoint Experience managing external IT providers Recent experience in IT support, SharePoint administration, and Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard software Desirable Criteria Experience in an ITIL environment Customisation and configuration in MS Office 365 and SharePoint Knowledge Essential Criteria Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures GDPR & Data Legislation Knowledge and understanding of MS Office and other widespread software packages Understanding of Information Security & Governance principles Desirable Criteria Microsoft Forms Power Automate Power BI and ability to assist others Cyber Essentials and cybersecurity knowledge Qualifications Essential Criteria Degree level qualification or equivalent experience Desirable Criteria MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals Skills Essential Criteria Strong computer literacy Negotiation and influencing skills Ability to foster effective relationships with non-technical stakeholders Attention to detail Presentation and reporting skills Flexible and adaptable approach to work Excellent organisation and time management skills Commitment to self-development and learning Ability to construct and edit complex documents Additional Information Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week. Equal Opportunities and Inclusion The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
13/11/2025
Full time
Job Title: IT Coordinator Reports to: Head of Data Systems Salary : Location: Embankment (1-2 days in office, Wednesdays required) Salary: 34-42k Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff Purpose of the role The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training. They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment. Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners. They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation. Main Responsibilities IT Projects Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery. IT Training & Guidance Deliver IT training sessions and create training materials, both internally and with external partners. IT Administration and Vendor Liaison Liaise with outsourced IT support providers. Review outstanding support tickets and escalate as required. Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process. Policies, Procedures & Advice Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training. Other Duties Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly. Person Specification Experience Essential Criteria Strong experience with Microsoft 365 and SharePoint Experience managing external IT providers Recent experience in IT support, SharePoint administration, and Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard software Desirable Criteria Experience in an ITIL environment Customisation and configuration in MS Office 365 and SharePoint Knowledge Essential Criteria Microsoft Office 365 & SharePoint Basic technical knowledge of O365 system structures GDPR & Data Legislation Knowledge and understanding of MS Office and other widespread software packages Understanding of Information Security & Governance principles Desirable Criteria Microsoft Forms Power Automate Power BI and ability to assist others Cyber Essentials and cybersecurity knowledge Qualifications Essential Criteria Degree level qualification or equivalent experience Desirable Criteria MS Certifications: Azure Fundamentals, 365 Fundamentals, MS Teams Fundamentals Skills Essential Criteria Strong computer literacy Negotiation and influencing skills Ability to foster effective relationships with non-technical stakeholders Attention to detail Presentation and reporting skills Flexible and adaptable approach to work Excellent organisation and time management skills Commitment to self-development and learning Ability to construct and edit complex documents Additional Information Typical working hours are 9am to 5pm (7 hours excluding lunch), five days a week. Flexible start and end times are available within an 8am-6pm window. Hybrid working is supported, with 20-40% on-site time expected, including one required day per week. Equal Opportunities and Inclusion The organisation is committed to providing equal opportunities in employment and avoiding unlawful discrimination. We value the diversity that a varied workforce brings to the organisation. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
01/09/2025
Full time
IT Technical Consultant Overview of the Role We're on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you'll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You'll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It's a role where your technical know-how meets people skills, and where you'll see the impact of your work first-hand. If you're curious, collaborative, and enjoy making technology work for people, we'd love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers' strategic goals - our in-house teams tailor our services to suit every client's unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
IT Technical Consultant Overview of the Role We re on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you ll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You ll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It s a role where your technical know-how meets people skills, and where you ll see the impact of your work first-hand. If you re curious, collaborative, and enjoy making technology work for people, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
01/09/2025
Full time
IT Technical Consultant Overview of the Role We re on the lookout for an IT Technical Consultant who loves solving problems and turning ideas into real-world solutions. At TMT, you ll work closely with our customers, sales teams, and Project Coordinators to design IT solutions that are smart, secure, and built to last. You ll be there from the very start listening to what our clients need, shaping ideas, and making sure our projects not only work on paper but work brilliantly in practice. It s a role where your technical know-how meets people skills, and where you ll see the impact of your work first-hand. If you re curious, collaborative, and enjoy making technology work for people, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT purchasing scheme. Company pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals our in-house teams tailor our services to suit every client s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of Our IT Technical Consultant: Engage directly with customers to understand their IT challenges, goals, and requirements. Work alongside Account Managers and New Business Consultants to propose tailored solutions. Design technically feasible, scalable, and cost-effective IT solutions aligned with client expectations and budgets. Produce detailed technical scopes of work for implementation by the Projects Team. Collaborate with technical teams to ensure clarity and alignment between design and delivery. Serve as a trusted Technical Advisor to both internal and external teams. Your Previous Experience: Experienced IT Project Engineer looking to break into a consultancy role or experience in a technical consultancy or solution design role within an MSP or similar environment. A strong communicator with the ability to present and explain technical concepts to non-technical stakeholders. A customer-centric mindset with the ability to build trust and influence decisions. Excellent proven problem solving and solution building capabilities. Ability to balance technical depth with commercial awareness and budget considerations. Essential Technical Skills While TMT is primarily a Microsoft-centric business, we partner with a wide range of vendors to meet diverse client needs. You should be familiar and comfortable working with: Microsoft Azure Windows Server (Various Versions) Microsoft 365 Suite (Exchange Online, SharePoint, Intune, Purview, Teams, etc.) Email Security: Mimecast or similar Web Security: ForcePoint, DNSFilter Wi-Fi Solutions: Meraki, UniFi Networking & Switching: Aruba Firewalls: WatchGuard, Meraki, SonicWALL Storage Solutions (SANs): HPE MSA, Nimble, NetApp Advantageous Skills: Microsoft Certified: Azure Solutions Architect / M365 Enterprise Administrator Network or Security certifications (e.g. CompTIA Network+, Cisco CCNA, WatchGuard/Meraki certifications) ITIL or PRINCE2 Foundation
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
28/08/2025
Full time
Conservation Collective (CC) funds solutions to protect the environment, restore nature, and safeguard against climate change. The CC UK charity incubates, launches, and supports locally focused foundations, which open new funding channels to support the most impactful environmental grassroots projects. Our network comprises 20 members based all over the world and is growing. We manage and monitor our donor relations, grant giving governance, contacts, and event activities, via a bespoke and customised salesforce system. This was launched in early 2022 and has been developed and configured to meet our growing needs since then. As the demand for our model increases around the world, we need a highly capable Salesforce Administrator to support us to ensure our system is well managed, users are trained, and we can create accurate reports for our donors and other audiences. We re looking for someone who can not only ensure that the existing system works well, is well managed and who can help us generate high-quality reports from the system to help us to raise more funding to support grassroots conservation work. The role will report to the Finance Director and will work closely with the rest of the team in the UK and around the world, it is a critical role that is central to the success of our global network, and there is lots of scope for an ambitious candidate to grow in responsibility with it. Key Responsibilities Oversee Salesforce System: maintenance, administration, prioritisation and training Maintenance, user management, support and development Administer and maintain the Salesforce platform, managing user access, profiles, roles, and security settings. Monitor system performance, troubleshoot issues, and resolve any operational or functional problem. Maintain reliable records in all objects on Salesforce by eliminating duplicates monthly, processing user deletion requests and updating records for lists with up-to-date information on key stakeholders (e.g. trustees, contractors etc). Ensure automatic back-ups are working and up to date and an understanding of how to restore back-ups if needed, protecting our organisational data. Maintain comprehensive documentation of Salesforce configurations and process. Managing Data Import Templates to upload ad-hoc batch data into Opportunities, using Data Loader or any other data import and data quality tools. Oversee data governance log: maintaining log of changes to review with the team, discussing effect on budget and system usage to feed into prioritisation of new features and functionality, support the communication of any platform changes to end users Manage onboarding and offboarding users both with Salesforce and Microsoft platforms. Oversee smooth onboarding and training process for new members and refresher training where appropriate to ensure effective adoption and system use. Respond to individual questions from users via tickets, on Slack and share tips and tricks regularly via Slack Channel updates to review any Salesforce learnings, any features from latest Salesforce release, any security updates, any best practices. Work with our external Salesforce consultants on any requests of flow maintenance or improvements and monitoring effective use of credits and budgets. Form Assembly Management Manage the integration of Form Assembly with Salesforce ensuring all connectors work well and troubleshoot and update connections where needed. Support users with the building/maintenance of individual Grant Application forms, updating when needed (ad hoc) and embedding them in their websites. Future scope any gaps in the Grant Application process, improve data management using validation, document and improve on existing processes. Dashboard and Reporting Management Support us to produce effective and easy to understand reports from the system: Opportunities - pipeline and income reports Grants - tracker and applications analysis, Impact dashboards and project reports Best Practice Metrics support and create best practice reports Provide quarterly analysis of user activity in the system, identifying and addressing trends or issues that arise from this Support the senior management team to prepare quarterly data and reports for trustee meeting and annual reports. Overseeing our IT systems with the support of outsourced consultants As well as the Salesforce administration, the candidate we re looking for will also be able to: Be a key point of contact with our outsourced IT company, overseeing the creation of new users and managing the leavers processes on the MS 365 environment Support CC team to maintain and ensure Sharepoint intranet is working smoothly and is up to date, user management of licenses and active users, their security settings, distribution lists. Support the Data Protection Officer in data protection matters. The successful candidate for this role will need to demonstrate: Proven experience as a Salesforce Administrator, who holds Salesforce Administrator certification. Proficiency in Salesforce Lightning Experience. Solid understanding of Salesforce security models, including roles, profiles, and permission sets. Clear communication skills, both verbal and written. This is vital in supporting colleagues with less technical experience. Understanding of a Microsoft 365 environment Excellent problem-solving skills with the ability to troubleshoot and resolve system issues Self-motivation, detail-orientation and the ability to manage multiple priorities in a fast-paced environment and escalate where needed. Ability to work independently/remotely. Experience in not-for-profit sector Ideally, they ll also be: Passionate about nature and the environment. Comfortable with using Slack and Canva environments. Being able to speak other languages, Spanish, Greek or Italian would be a bonus! Hours: Full time (flexible hours negotiable). Start date: As soon as possible Location: Remote, will need to be able to travel to London for attend meetings (average 4 per year). Line manager: Finance Director Working closely with: Executive Director, Network Director, Development Officer, Programme Manager, Development Officer, Network Coordinator Benefits: being part of a dynamic, creative, and growing team working to amplify the impact of local grassroots environmental work, as well as: Flexible working as standard (hours and location) Unlimited holiday allowance Private medical insurance Salary sacrifice pension scheme CPD opportunities Possible travel in the UK and internationally Saving the world! To apply send your CV and a short cover letter by September 11 th
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
21/03/2022
Full time
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
22/01/2021
Full time
A great job opportunity has arisen for an IT & Systems Project Coordinator to join our growing business in one of the industry’s premier lighting rental resources. MBS Equipment Company is a world leading provider of lighting equipment and associated facilities to the film and television production industry, including the exclusive supply of service and support at Pinewood’s UK studios.
About the role:
This is a new role within a fast-growing company and the successful candidate will have the opportunity to develop as the company grows. If you enjoy a challenge, contributing to continuous improvement and being part of the team leading the charge in setting up IT best practices, then this is a great opportunity for you.
The IT Systems Project Co-ordinator will take the lead on improving our SharePoint Sites and administrating the system thereafter. The ideal candidate will have an excellent working knowledge of highly technical Cloud solutions including Microsoft SharePoint, Teams, Office365 and Flow etc. We would like you to use your experience to improve and streamline our processes therefore you will need be tuned in to new technologies and best working practices, and keen to implement improvements at an appropriate pace.
You will also be responsible for co-ordinating application and hardware-based projects which may require specifying, documenting and implementing projects using your own skills and managing third party resources to deliver solutions to the business.
In addition, you will also be responsible for providing first and second-line maintenance and system administration to the Company. You will act as the initial contact for MBS users in application, system and hardware support needs with the support of a third-party IT vendor. This will include user and equipment administration and device management across various platforms.
The ideal candidate:
We are looking for a great team player, who is also able to work independently, positively, and proactively. You will be a great communicator, adept at understanding user and system requirements and collaborating on delivering solutions. The ideal candidate must possess the following skills and experience:
Comfortable working at all levels of the business.
Prior experience in an IT Support role, ideally covering both 1st & 2nd Line.
Core knowledge of the complete Office 365 suite of applications, including MS Access and MS Flow.
Experience in working with Network Hardware, Active Directory, Microsoft Server, MS Azure, MSSQL Server, Voip Telephony systems, CCTV systems, would be of benefit.
Flexible, willing, self-motivated and able to get hands on.
Excellent understanding of technology and its impact on the business.
Demonstratable problem solving ability and willingness to persist and overcome obstacles.
Outstanding organisational and time-management skills, with the ability to manage ever changing priorities.
Certification as IT Technician will be an advantage.
Full clean driving license, able to drive to other locations as and when needed.
The full job description can be found in the careers section on our website.
What you will get in return
In return you will receive a salary a competitive salary (depending on experience) with excellent benefits, which include:
25 days holiday plus bank holidays
Private health insurance
Generous pension scheme (6% employer contribution)
Income Protection Insurance
Life Insurance
Discretionary bonus scheme
