Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
We are working with a Membership Body in London who are seeking a Technology Solutions Architect to join the team. The role will work to review their current business system environment and consolidate a complex estate to improve user experiences and avoid unnecessary duplication of processes. IN A NUTSHELLThis is a crucial role to shape and guide how they maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of our business systems. The role develops and integrates technology across the organisation.The role works closely with external Business Systems Providers and internal Technology team to provide a high-quality and responsive systems function across the organisation. CONTEXT This is a new role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Works alongside Heads of Teams and Managers to reflect cross-organisational strategic needs and requirements. The individual must be highly responsive to individual and organisational needs, escalating issues with external providers to ensure timely fixes as required. MAIN RESPONSIBILITIES Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers to support solution design, implementation, and troubleshooting. Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet their security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers to ensure joined-up processes, data flow, and business continuity. Identify opportunities for process improvements and system enhancements. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Monitor and evaluate key system metrics to enable decision making to be driven by user needs, data driven and evidence led. PERSON SPECIFICATION Knowledge of how a workplace runs that is built on a diverse range of platforms Strong understanding of systems integration, data flows, and interoperability across business platforms Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation. Strong communicator: able to explain complex ideas clearly to non-technical people Strong negotiation skills and experience of managing third-party contracts.
10/09/2025
Full time
We are working with a Membership Body in London who are seeking a Technology Solutions Architect to join the team. The role will work to review their current business system environment and consolidate a complex estate to improve user experiences and avoid unnecessary duplication of processes. IN A NUTSHELLThis is a crucial role to shape and guide how they maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of our business systems. The role develops and integrates technology across the organisation.The role works closely with external Business Systems Providers and internal Technology team to provide a high-quality and responsive systems function across the organisation. CONTEXT This is a new role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Works alongside Heads of Teams and Managers to reflect cross-organisational strategic needs and requirements. The individual must be highly responsive to individual and organisational needs, escalating issues with external providers to ensure timely fixes as required. MAIN RESPONSIBILITIES Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers to support solution design, implementation, and troubleshooting. Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet their security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers to ensure joined-up processes, data flow, and business continuity. Identify opportunities for process improvements and system enhancements. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Monitor and evaluate key system metrics to enable decision making to be driven by user needs, data driven and evidence led. PERSON SPECIFICATION Knowledge of how a workplace runs that is built on a diverse range of platforms Strong understanding of systems integration, data flows, and interoperability across business platforms Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation. Strong communicator: able to explain complex ideas clearly to non-technical people Strong negotiation skills and experience of managing third-party contracts.
Technology Solutions Architect Salary: £55,000-£65,000 per annum Hybrid Working: (3 days in office, 2 days WFH) Leading membership association seeks highly experienced Technology Solutions Architect to join their technology division. This is a crucial role to shape and guide how the association maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of their business systems. The role develops and integrates technology across the organisation. The role requires a strategic perspective, examining the bigger picture to optimise how their various systems connect, where they need to improve, and how technology can support organisational goals. This is a growth role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Key Responsibilities : Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers. Support and work with the Technology Manager to provide expert support to various departments in understanding and utilising different systems and platforms. Act as a liaison between technical and various teams to ensure clear communication and understanding of requirements. Identify opportunities for process improvements and system enhancements. Provide regular updates to stakeholders on system-related activities, improvements, and challenges. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Evaluate and implement software and technology solutions to meet user and business needs, considering cost, scalability, and compatibility. Profile Required: Knowledge of how a workplace runs that is built on a diverse range of platforms - Systems used primarily by employees include, Business Central, HiBob, Salesforce and its related applications, Asana, Concept, Exclaimer, Cisco Meraki, Adobe, Conga, Miro, Tableau - experience integrating these is highly advantageous. Strong understanding of systems integration, data flows, and interoperability across business platforms Ideally educated to degree level or equivalent Understanding of the principles that maintain system security Understanding of and application of Data Protection and GDPR Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
10/09/2025
Full time
Technology Solutions Architect Salary: £55,000-£65,000 per annum Hybrid Working: (3 days in office, 2 days WFH) Leading membership association seeks highly experienced Technology Solutions Architect to join their technology division. This is a crucial role to shape and guide how the association maximises the use of existing or new system platforms. The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, ensures the security, stability, governance and compliance of their business systems. The role develops and integrates technology across the organisation. The role requires a strategic perspective, examining the bigger picture to optimise how their various systems connect, where they need to improve, and how technology can support organisational goals. This is a growth role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment. Key Responsibilities : Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet security, compliance, and quality standards. Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers. Support and work with the Technology Manager to provide expert support to various departments in understanding and utilising different systems and platforms. Act as a liaison between technical and various teams to ensure clear communication and understanding of requirements. Identify opportunities for process improvements and system enhancements. Provide regular updates to stakeholders on system-related activities, improvements, and challenges. Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use. Evaluate and implement software and technology solutions to meet user and business needs, considering cost, scalability, and compatibility. Profile Required: Knowledge of how a workplace runs that is built on a diverse range of platforms - Systems used primarily by employees include, Business Central, HiBob, Salesforce and its related applications, Asana, Concept, Exclaimer, Cisco Meraki, Adobe, Conga, Miro, Tableau - experience integrating these is highly advantageous. Strong understanding of systems integration, data flows, and interoperability across business platforms Ideally educated to degree level or equivalent Understanding of the principles that maintain system security Understanding of and application of Data Protection and GDPR Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers. Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers Experience of administering a wide range of business systems, including Salesforce, HR and Finance Systems Experience in managing contracts and relationships with suppliers Experience in leading technology projects from inception to implementation L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Business Development Manager: Construction Area Covered: Oxfordshire & surrounding areas Office Location: Reading The Company Orion Electrotech is a multi-award-winning specialist recruitment agency that takes pride in our reputation for high standards, teamwork, and genuine dedication to building exceptional relationships with both candidates and clients alike. We partner with leading businesses across engineering, manufacturing, and construction, providing bespoke recruitment solutions with integrity and expertise. The Role Are you a driven business development professional with a strong understanding of the construction industry? Do you thrive on building relationships, winning new business, and creating long-term client partnerships? If so, we d love to hear from you. We re looking for a confident and proactive Business Development Manager to join our Construction Division, with a focus on white-collar construction roles across Oxfordshire and the surrounding areas. You ll spend much of your time out on the road meeting clients, understanding their hiring challenges, and developing tailored recruitment solutions. This is a fantastic opportunity for someone with experience in construction recruitment (ideally white-collar) though we are also open to hearing from people who have worked within blue-collar construction. What You ll Be Doing Driving business development activity within the construction sector, focused on white-collar hires across Oxfordshire. Building and maintaining strong client relationships with contractors, developers, and consultancies. Meeting clients face-to-face 3 4 days a week to understand requirements and strengthen partnerships. Collaborating closely with your delivery team to manage the recruitment lifecycle and ensure client satisfaction. Developing tailored business development strategies, tracking activity, and working to personal and team targets. Spending one day per week in the office, with autonomy to manage your own diary. What You ll Bring Experience in construction recruitment (white-collar preferred, blue-collar considered) or direct business development within the construction industry. Strong commercial awareness and the ability to identify and capitalise on new business opportunities. Excellent communication skills with a confident, professional approach both face-to-face and over the phone. A proven track record of building lasting client partnerships within the construction sector. A driven, resilient, and self-motivated mindset, comfortable working in a target-driven environment. Valid UK driver s licence and access to a vehicle essential for client visits across the region. What s in It for You Competitive base salary with uncapped commission. Michelin-star dining, VIP experience days, luxury holidays including New York and Dubai. Car allowance. Private healthcare or gym membership. Hybrid working structure with flexibility and autonomy. Early Friday finishes, free parking, laptop, and phone. Structured induction, tailored development plans, and clear progression routes. Recognition for long service, including champagne, holiday vouchers, and additional leave. What Next? If this sounds like the opportunity for you, please submit your CV via the Apply Now button. For a confidential conversation about the role and life at Orion, feel free to contact Josie Shear at our Reading office. INDINT
10/09/2025
Full time
Business Development Manager: Construction Area Covered: Oxfordshire & surrounding areas Office Location: Reading The Company Orion Electrotech is a multi-award-winning specialist recruitment agency that takes pride in our reputation for high standards, teamwork, and genuine dedication to building exceptional relationships with both candidates and clients alike. We partner with leading businesses across engineering, manufacturing, and construction, providing bespoke recruitment solutions with integrity and expertise. The Role Are you a driven business development professional with a strong understanding of the construction industry? Do you thrive on building relationships, winning new business, and creating long-term client partnerships? If so, we d love to hear from you. We re looking for a confident and proactive Business Development Manager to join our Construction Division, with a focus on white-collar construction roles across Oxfordshire and the surrounding areas. You ll spend much of your time out on the road meeting clients, understanding their hiring challenges, and developing tailored recruitment solutions. This is a fantastic opportunity for someone with experience in construction recruitment (ideally white-collar) though we are also open to hearing from people who have worked within blue-collar construction. What You ll Be Doing Driving business development activity within the construction sector, focused on white-collar hires across Oxfordshire. Building and maintaining strong client relationships with contractors, developers, and consultancies. Meeting clients face-to-face 3 4 days a week to understand requirements and strengthen partnerships. Collaborating closely with your delivery team to manage the recruitment lifecycle and ensure client satisfaction. Developing tailored business development strategies, tracking activity, and working to personal and team targets. Spending one day per week in the office, with autonomy to manage your own diary. What You ll Bring Experience in construction recruitment (white-collar preferred, blue-collar considered) or direct business development within the construction industry. Strong commercial awareness and the ability to identify and capitalise on new business opportunities. Excellent communication skills with a confident, professional approach both face-to-face and over the phone. A proven track record of building lasting client partnerships within the construction sector. A driven, resilient, and self-motivated mindset, comfortable working in a target-driven environment. Valid UK driver s licence and access to a vehicle essential for client visits across the region. What s in It for You Competitive base salary with uncapped commission. Michelin-star dining, VIP experience days, luxury holidays including New York and Dubai. Car allowance. Private healthcare or gym membership. Hybrid working structure with flexibility and autonomy. Early Friday finishes, free parking, laptop, and phone. Structured induction, tailored development plans, and clear progression routes. Recognition for long service, including champagne, holiday vouchers, and additional leave. What Next? If this sounds like the opportunity for you, please submit your CV via the Apply Now button. For a confidential conversation about the role and life at Orion, feel free to contact Josie Shear at our Reading office. INDINT
Business Development Manager - Digital Solutions Consultant 60k base + bonus Hybrid or Remote Full-time Job Summary We are seeking a skilled Digital Solutions Consultant to help drive the sales of our suite of digital platforms. This is not about simply attending demos - we need someone who can take ownership of the full sales cycle, develop a strategy to position the products effectively in the market, and close deals. You will manage the pipeline for our growing portfolio of digital products, including: Brand Manager : White-labelled web-to-print storefronts Tracker : PDF delivery for items such as prospectuses and campaign materials VISIA : A no-code mobile app platform for member communications, events, and engagement These products are already live with clients in higher education, membership organizations, the charity sector, and more. Now, we need a motivated professional to drive their adoption further, shape product narratives, and reach key decision-makers. What You'll Be Doing Lead the full sales cycle, from prospecting and lead generation to product demos, negotiations, and closing deals Identify and pursue new business opportunities, particularly in higher education, membership organizations, unions, and the public sector Collaborate with project and product teams to understand the technology and confidently present it to clients Manage your sales pipeline with precision and clarity (we use HubSpot) Represent the company in meetings, pitches, and industry events - both digital and in-person Work closely with marketing to refine messaging, campaigns, and case studies that support your sales efforts Monitor the competitive landscape to stay ahead of trends and developments Focus on delivering value, not on tactics that undermine credibility or trust What We're Looking For 5+ years of B2B sales experience, preferably in software, SaaS, or digital services Comfortable discussing technical platforms and processes, with the ability to translate them into clear, accessible language Confident presenting to senior stakeholders, procurement teams, and experienced professionals across industries Experience navigating long sales cycles and working within framework processes in sectors like higher education and unions A proven track record of successful sales, with the ability to build trust and credibility in every interaction Based in the UK, with a willingness to travel for key meetings (we are located in Kettering) We Are Aspire Ltd are a Disability Confident Commited employer
10/09/2025
Full time
Business Development Manager - Digital Solutions Consultant 60k base + bonus Hybrid or Remote Full-time Job Summary We are seeking a skilled Digital Solutions Consultant to help drive the sales of our suite of digital platforms. This is not about simply attending demos - we need someone who can take ownership of the full sales cycle, develop a strategy to position the products effectively in the market, and close deals. You will manage the pipeline for our growing portfolio of digital products, including: Brand Manager : White-labelled web-to-print storefronts Tracker : PDF delivery for items such as prospectuses and campaign materials VISIA : A no-code mobile app platform for member communications, events, and engagement These products are already live with clients in higher education, membership organizations, the charity sector, and more. Now, we need a motivated professional to drive their adoption further, shape product narratives, and reach key decision-makers. What You'll Be Doing Lead the full sales cycle, from prospecting and lead generation to product demos, negotiations, and closing deals Identify and pursue new business opportunities, particularly in higher education, membership organizations, unions, and the public sector Collaborate with project and product teams to understand the technology and confidently present it to clients Manage your sales pipeline with precision and clarity (we use HubSpot) Represent the company in meetings, pitches, and industry events - both digital and in-person Work closely with marketing to refine messaging, campaigns, and case studies that support your sales efforts Monitor the competitive landscape to stay ahead of trends and developments Focus on delivering value, not on tactics that undermine credibility or trust What We're Looking For 5+ years of B2B sales experience, preferably in software, SaaS, or digital services Comfortable discussing technical platforms and processes, with the ability to translate them into clear, accessible language Confident presenting to senior stakeholders, procurement teams, and experienced professionals across industries Experience navigating long sales cycles and working within framework processes in sectors like higher education and unions A proven track record of successful sales, with the ability to build trust and credibility in every interaction Based in the UK, with a willingness to travel for key meetings (we are located in Kettering) We Are Aspire Ltd are a Disability Confident Commited employer
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
10/09/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
Senior Salesforce Administrator Salary: £60,000-£65,000 per annum Contract Type: Permanent Hybrid Working: (3 days in office, 2 days WFH) Expert Salesforce Administrator required - exciting opportunity to own and develop the long-term strategy for our client's use of Salesforce enabling optimisation and ensuring seamless integration with other platforms. Our client, a highly respected, membership association is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform. In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system. You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments. Key Responsibilities Manage the smooth and effective running of the Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to external support. Gain a deep understanding of their complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations. Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product changes. Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases. Establish and enforce best practices in data architecture, naming conventions, and documentation. Profile Required: Certified Salesforce Administrator with extensive hands-on experience Ideally educated to degree level or equivalent Extensive knowledge of Salesforce. Understanding of process automation tools, such as Process Builder and Flows. Good knowledge of Salesforce reporting. Knowledge of GDPR/Data Protection Act 2018. Experience of writing or maintaining user documentation. Demonstrable experience in driving system improvements and strategic developments. Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy. Experience in managing external vendor / suppliers or consultants, including performance management. Additional Info: Fantastic opportunity to lead Salesforce strategy and development for a leading membership association. High-impact role where your expertise will directly influence business performance and support the organisation's mission Leadership role as the sole expert in Salesforce within the organisation Fantastic benefits L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
10/09/2025
Full time
Senior Salesforce Administrator Salary: £60,000-£65,000 per annum Contract Type: Permanent Hybrid Working: (3 days in office, 2 days WFH) Expert Salesforce Administrator required - exciting opportunity to own and develop the long-term strategy for our client's use of Salesforce enabling optimisation and ensuring seamless integration with other platforms. Our client, a highly respected, membership association is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform. In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system. You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments. Key Responsibilities Manage the smooth and effective running of the Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to external support. Gain a deep understanding of their complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations. Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product changes. Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases. Establish and enforce best practices in data architecture, naming conventions, and documentation. Profile Required: Certified Salesforce Administrator with extensive hands-on experience Ideally educated to degree level or equivalent Extensive knowledge of Salesforce. Understanding of process automation tools, such as Process Builder and Flows. Good knowledge of Salesforce reporting. Knowledge of GDPR/Data Protection Act 2018. Experience of writing or maintaining user documentation. Demonstrable experience in driving system improvements and strategic developments. Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy. Experience in managing external vendor / suppliers or consultants, including performance management. Additional Info: Fantastic opportunity to lead Salesforce strategy and development for a leading membership association. High-impact role where your expertise will directly influence business performance and support the organisation's mission Leadership role as the sole expert in Salesforce within the organisation Fantastic benefits L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Our Client, a major Rail, Highways, Power and Tunnels consultancy are looking for a Principal Fire Systems Engineer. The successful candidate will carry out the design and construction activity of the Fire Detection systems on medium to larger size project(s) within the Rail, Highways, HS2 and Power and Infrastructure sectors. The role will involve design reviews, planning, undertaking design and associated construction assignments on the projects in conjunction with the Engineering Manager / Contractors responsible Engineer, across the sector. Technical responsibilities include design and design verification of Fire Detection Systems. KEY RESPONSIBILITIES: Provide support to other VVB team members (e.g. Engineering Manager, Contractors Responsible Engineer, Design Manager, Project Manager etc.) in all facets of the project activities to deliver the project to meet cost, time, and quality requirements. Plan and deliver/manage the design of Fire Detection Systems to relevant standards and client specifications. Technical responsibility for design compliance. Technical review of designs developed by MEP Design Consultants / Contractors in respect of safety by design, technical acceptability and compliance with standards. Review that the designs prepared by the MEP Design Consultants / Contractors have been fully coordinated and integrated. Provision of support to the Engineering Managers, to resolve interface issues where requested. Review of Constructability and Maintainability of Fire Detection System developed designs. Initiate and support value management/engineering initiatives and to promote and support common design and standardisation where appropriate. Take reasonable care of your own and others' health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to the VVB Core principles. Lead responsibility for technical responses, promoting common design and standardization. Provide Technical Excellence in Fire Detection Systems and all matters related to such equipment, as described and specifically detailed in the Clients strategies and specifications. Developing and managing effective communication and liaison with all relevant internal and external stakeholders to ensure that requirements are identified, assessed, and appropriately integrated into the project. Working with the client and reporting to the sector manager, responsible for helping to establish the strategy and delivery for the project. Work with the Commercial support to assist with the maintenance and management of the project P&L as required. Working in a client facing role, responsible for leading other team members, developing the clients' strategy, through to assisting in the development of the various Fire Detection solutions to satisfy both the Client and the Accreditation bodies requirements. Coordinating, planning, and managing internal and external meetings in relation to the project. Providing support during the procurement stages of the project. Liaising with the representatives of the Industry Accreditation Scheme (BRE Global, FM Global etc) to ensure our compliance with, and maintenance of the various scheme standards and schedules. Have an in depth understanding of all information security projects, policies, and procedures. Familiarise and actively engage in using the Notify system and ensure direct reports are fully aware of the Notify system and use the system for Health and Safety related matters. Ensure that own and direct reports' mandatory e-learning modules and policy updates have been completed as and when required. Ensure LPS1014 F353 Form information is maintained to the required standard. TECHNICAL SKILLS & KNOWLEDGE (ESSENTIAL): Knowledge of the BRE Global Audit process and requirements associated therewith. Good working knowledge of Network Rail and TfL standards. Extensive skills and experience in design of Fire Systems, and working within a structured design management and design assurance framework/process. Good understanding of both Fire Active and Fire Passive safety systems. Significant experience in managing clients, contractors and coordinating stakeholders. Able to work alongside and coordinate with the project professional team to ensure a compliant system is designed and all requirements are met. Development and authoring of complex Fire Alarm Cause & Effects documents, and ensuring all third-party interfaces are coordinated and included as required. Ability to carry a quality inspection and generate onsite solutions to site coordination issues as they arise. Strong interpersonal skills and a good team player. Key project processes such as design principals and management, construction processes, procurement, and tendering. Excellent IT skills, good working knowledge of CAD / BIM Software. Strong project management and organisational skills. Excellent analytical and problem-solving skills, using a flexible pragmatic approach. QUALIFICATIONS (ESSENTIAL): Degree/HNC/HND in Mechanical Engineering or similar. LPCB Basic Sprinkler Design Competency. Membership in a relevant professional body (e.g., IFE, IMechE). Professional registration with the Engineering Council encouraged (EngTech, IEng, or CEng). EXPERIENCE (ESSENTIAL): Designing Fire Suppression and Hydrant Mains Systems in the Rail sector. Managing designs from tendering through to installation and certification. If you are interested in this job, please send over your cv and get in touch with Jamie at Unity Recruitment. Alternatively if you know anyone who might be interested in this job opportunity, please send over for a referral fee.
10/09/2025
Full time
Our Client, a major Rail, Highways, Power and Tunnels consultancy are looking for a Principal Fire Systems Engineer. The successful candidate will carry out the design and construction activity of the Fire Detection systems on medium to larger size project(s) within the Rail, Highways, HS2 and Power and Infrastructure sectors. The role will involve design reviews, planning, undertaking design and associated construction assignments on the projects in conjunction with the Engineering Manager / Contractors responsible Engineer, across the sector. Technical responsibilities include design and design verification of Fire Detection Systems. KEY RESPONSIBILITIES: Provide support to other VVB team members (e.g. Engineering Manager, Contractors Responsible Engineer, Design Manager, Project Manager etc.) in all facets of the project activities to deliver the project to meet cost, time, and quality requirements. Plan and deliver/manage the design of Fire Detection Systems to relevant standards and client specifications. Technical responsibility for design compliance. Technical review of designs developed by MEP Design Consultants / Contractors in respect of safety by design, technical acceptability and compliance with standards. Review that the designs prepared by the MEP Design Consultants / Contractors have been fully coordinated and integrated. Provision of support to the Engineering Managers, to resolve interface issues where requested. Review of Constructability and Maintainability of Fire Detection System developed designs. Initiate and support value management/engineering initiatives and to promote and support common design and standardisation where appropriate. Take reasonable care of your own and others' health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to the VVB Core principles. Lead responsibility for technical responses, promoting common design and standardization. Provide Technical Excellence in Fire Detection Systems and all matters related to such equipment, as described and specifically detailed in the Clients strategies and specifications. Developing and managing effective communication and liaison with all relevant internal and external stakeholders to ensure that requirements are identified, assessed, and appropriately integrated into the project. Working with the client and reporting to the sector manager, responsible for helping to establish the strategy and delivery for the project. Work with the Commercial support to assist with the maintenance and management of the project P&L as required. Working in a client facing role, responsible for leading other team members, developing the clients' strategy, through to assisting in the development of the various Fire Detection solutions to satisfy both the Client and the Accreditation bodies requirements. Coordinating, planning, and managing internal and external meetings in relation to the project. Providing support during the procurement stages of the project. Liaising with the representatives of the Industry Accreditation Scheme (BRE Global, FM Global etc) to ensure our compliance with, and maintenance of the various scheme standards and schedules. Have an in depth understanding of all information security projects, policies, and procedures. Familiarise and actively engage in using the Notify system and ensure direct reports are fully aware of the Notify system and use the system for Health and Safety related matters. Ensure that own and direct reports' mandatory e-learning modules and policy updates have been completed as and when required. Ensure LPS1014 F353 Form information is maintained to the required standard. TECHNICAL SKILLS & KNOWLEDGE (ESSENTIAL): Knowledge of the BRE Global Audit process and requirements associated therewith. Good working knowledge of Network Rail and TfL standards. Extensive skills and experience in design of Fire Systems, and working within a structured design management and design assurance framework/process. Good understanding of both Fire Active and Fire Passive safety systems. Significant experience in managing clients, contractors and coordinating stakeholders. Able to work alongside and coordinate with the project professional team to ensure a compliant system is designed and all requirements are met. Development and authoring of complex Fire Alarm Cause & Effects documents, and ensuring all third-party interfaces are coordinated and included as required. Ability to carry a quality inspection and generate onsite solutions to site coordination issues as they arise. Strong interpersonal skills and a good team player. Key project processes such as design principals and management, construction processes, procurement, and tendering. Excellent IT skills, good working knowledge of CAD / BIM Software. Strong project management and organisational skills. Excellent analytical and problem-solving skills, using a flexible pragmatic approach. QUALIFICATIONS (ESSENTIAL): Degree/HNC/HND in Mechanical Engineering or similar. LPCB Basic Sprinkler Design Competency. Membership in a relevant professional body (e.g., IFE, IMechE). Professional registration with the Engineering Council encouraged (EngTech, IEng, or CEng). EXPERIENCE (ESSENTIAL): Designing Fire Suppression and Hydrant Mains Systems in the Rail sector. Managing designs from tendering through to installation and certification. If you are interested in this job, please send over your cv and get in touch with Jamie at Unity Recruitment. Alternatively if you know anyone who might be interested in this job opportunity, please send over for a referral fee.
Our Client, a major Rail, Highways, Power and Tunnels consultancy are looking for a Principal Fire Systems Engineer. The successful candidate will carry out the design and construction activity of the Fire Detection systems on medium to larger size project(s) within the Rail, Highways, HS2 and Power and Infrastructure sectors. The role will involve design reviews, planning, undertaking design and associated construction assignments on the projects in conjunction with the Engineering Manager / Contractors responsible Engineer, across the sector. Technical responsibilities include design and design verification of Fire Detection Systems.KEY RESPONSIBILITIES: Provide support to other VVB team members (e.g. Engineering Manager, Contractors Responsible Engineer, Design Manager, Project Manager etc.) in all facets of the project activities to deliver the project to meet cost, time, and quality requirements. Plan and deliver/manage the design of Fire Detection Systems to relevant standards and client specifications. Technical responsibility for design compliance. Technical review of designs developed by MEP Design Consultants / Contractors in respect of safety by design, technical acceptability and compliance with standards. Review that the designs prepared by the MEP Design Consultants / Contractors have been fully coordinated and integrated. Provision of support to the Engineering Managers, to resolve interface issues where requested. Review of Constructability and Maintainability of Fire Detection System developed designs.Initiate and support value management/engineering initiatives and to promote and support common design and standardisation where appropriate. Take reasonable care of your own and others' health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to the VVB Core principles. Lead responsibility for technical responses, promoting common design and standardization.Provide Technical Excellence in Fire Detection Systems and all matters related to such equipment, as described and specifically detailed in the Clients strategies and specifications. Developing and managing effective communication and liaison with all relevant internal and external stakeholders to ensure that requirements are identified, assessed, and appropriately integrated into the project. Working with the client and reporting to the sector manager, responsible for helping to establish the strategy and delivery for the project. Work with the Commercial support to assist with the maintenance and management of the project P&L as required. Working in a client facing role, responsible for leading other team members, developing the clients' strategy, through to assisting in the development of the various Fire Detection solutions to satisfy both the Client and the Accreditation bodies requirements. Coordinating, planning, and managing internal and external meetings in relation to the project. Providing support during the procurement stages of the project. Liaising with the representatives of the Industry Accreditation Scheme (BRE Global, FM Global etc) to ensure our compliance with, and maintenance of the various scheme standards and schedules. Have an in depth understanding of all information security projects, policies, and procedures. Familiarise and actively engage in using the Notify system and ensure direct reports are fully aware of the Notify system and use the system for Health and Safety related matters.Ensure that own and direct reports' mandatory e-learning modules and policy updates have been completed as and when required. Ensure LPS1014 F353 Form information is maintained to the required standard.TECHNICAL SKILLS & KNOWLEDGE (ESSENTIAL): Knowledge of the BRE Global Audit process and requirements associated therewith.Good working knowledge of Network Rail and TfL standards. Extensive skills and experience in design of Fire Systems, and working within a structured design management and design assurance framework/process. Good understanding of both Fire Active and Fire Passive safety systems. Significant experience in managing clients, contractors and coordinating stakeholders.Able to work alongside and coordinate with the project professional team to ensure a compliant system is designed and all requirements are met. Development and authoring of complex Fire Alarm Cause & Effects documents, and ensuring all third-party interfaces are coordinated and included as required. Ability to carry a quality inspection and generate onsite solutions to site coordination issues as they arise. Strong interpersonal skills and a good team player. Key project processes such as design principals and management, construction processes, procurement, and tendering. Excellent IT skills, good working knowledge of CAD / BIM Software. Strong project management and organisational skills. Excellent analytical and problem-solving skills, using a flexible pragmatic approach.QUALIFICATIONS (ESSENTIAL): Degree/HNC/HND in Mechanical Engineering or similar. LPCB Basic Sprinkler Design Competency. Membership in a relevant professional body (e.g., IFE, IMechE). Professional registration with the Engineering Council encouraged (EngTech, IEng, or CEng).EXPERIENCE (ESSENTIAL): Designing Fire Suppression and Hydrant Mains Systems in the Rail sector. Managing designs from tendering through to installation and certification.If you are interested in this job, please send over your cv and get in touch with Jamie at Unity Recruitment. Alternatively if you know anyone who might be interested in this job opportunity, please send over for a referral fee.
09/09/2025
Full time
Our Client, a major Rail, Highways, Power and Tunnels consultancy are looking for a Principal Fire Systems Engineer. The successful candidate will carry out the design and construction activity of the Fire Detection systems on medium to larger size project(s) within the Rail, Highways, HS2 and Power and Infrastructure sectors. The role will involve design reviews, planning, undertaking design and associated construction assignments on the projects in conjunction with the Engineering Manager / Contractors responsible Engineer, across the sector. Technical responsibilities include design and design verification of Fire Detection Systems.KEY RESPONSIBILITIES: Provide support to other VVB team members (e.g. Engineering Manager, Contractors Responsible Engineer, Design Manager, Project Manager etc.) in all facets of the project activities to deliver the project to meet cost, time, and quality requirements. Plan and deliver/manage the design of Fire Detection Systems to relevant standards and client specifications. Technical responsibility for design compliance. Technical review of designs developed by MEP Design Consultants / Contractors in respect of safety by design, technical acceptability and compliance with standards. Review that the designs prepared by the MEP Design Consultants / Contractors have been fully coordinated and integrated. Provision of support to the Engineering Managers, to resolve interface issues where requested. Review of Constructability and Maintainability of Fire Detection System developed designs.Initiate and support value management/engineering initiatives and to promote and support common design and standardisation where appropriate. Take reasonable care of your own and others' health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to the VVB Core principles. Lead responsibility for technical responses, promoting common design and standardization.Provide Technical Excellence in Fire Detection Systems and all matters related to such equipment, as described and specifically detailed in the Clients strategies and specifications. Developing and managing effective communication and liaison with all relevant internal and external stakeholders to ensure that requirements are identified, assessed, and appropriately integrated into the project. Working with the client and reporting to the sector manager, responsible for helping to establish the strategy and delivery for the project. Work with the Commercial support to assist with the maintenance and management of the project P&L as required. Working in a client facing role, responsible for leading other team members, developing the clients' strategy, through to assisting in the development of the various Fire Detection solutions to satisfy both the Client and the Accreditation bodies requirements. Coordinating, planning, and managing internal and external meetings in relation to the project. Providing support during the procurement stages of the project. Liaising with the representatives of the Industry Accreditation Scheme (BRE Global, FM Global etc) to ensure our compliance with, and maintenance of the various scheme standards and schedules. Have an in depth understanding of all information security projects, policies, and procedures. Familiarise and actively engage in using the Notify system and ensure direct reports are fully aware of the Notify system and use the system for Health and Safety related matters.Ensure that own and direct reports' mandatory e-learning modules and policy updates have been completed as and when required. Ensure LPS1014 F353 Form information is maintained to the required standard.TECHNICAL SKILLS & KNOWLEDGE (ESSENTIAL): Knowledge of the BRE Global Audit process and requirements associated therewith.Good working knowledge of Network Rail and TfL standards. Extensive skills and experience in design of Fire Systems, and working within a structured design management and design assurance framework/process. Good understanding of both Fire Active and Fire Passive safety systems. Significant experience in managing clients, contractors and coordinating stakeholders.Able to work alongside and coordinate with the project professional team to ensure a compliant system is designed and all requirements are met. Development and authoring of complex Fire Alarm Cause & Effects documents, and ensuring all third-party interfaces are coordinated and included as required. Ability to carry a quality inspection and generate onsite solutions to site coordination issues as they arise. Strong interpersonal skills and a good team player. Key project processes such as design principals and management, construction processes, procurement, and tendering. Excellent IT skills, good working knowledge of CAD / BIM Software. Strong project management and organisational skills. Excellent analytical and problem-solving skills, using a flexible pragmatic approach.QUALIFICATIONS (ESSENTIAL): Degree/HNC/HND in Mechanical Engineering or similar. LPCB Basic Sprinkler Design Competency. Membership in a relevant professional body (e.g., IFE, IMechE). Professional registration with the Engineering Council encouraged (EngTech, IEng, or CEng).EXPERIENCE (ESSENTIAL): Designing Fire Suppression and Hydrant Mains Systems in the Rail sector. Managing designs from tendering through to installation and certification.If you are interested in this job, please send over your cv and get in touch with Jamie at Unity Recruitment. Alternatively if you know anyone who might be interested in this job opportunity, please send over for a referral fee.
My client is a small Civil Engineering Design Consultancy based in the centre of Bournemouth. They are seeking to expand through organic growth and are looking to employ a Senior Civil Engineer. They provide excellent training opportunities (approved ICE Training Scheme) and a negotiable package dependant on candidate level of experience and ability. The successful candidate will have hands on experience of the design process associated with drainage design for commercial and residential developments and will have a full UK driving licence. Experience in the preparation of Flood Risk Assessments, structural engineering, roads and car parks and other aspects of general civil engineering design would be beneficial. The company has a mixed workload and can offer autonomy, variety and the opportunity to run your own projects, liaise directly with clients, whilst playing a strategic part in ongoing growth plans. The role offers excellent career prospects. Main Responsibilities and Duties - Responsible for undertaking supervised design input on a wide variety of civil engineering and building project - Undertaking site visits to investigate existing systems to aid evaluation of potential solutions - Predominately office based design using CAD for water related projects - Attending site during construction where your designs have been implemented - Surveying drainage systems to inform design and CCTV requirements - Designing SUDS (soakaways, swales and balancing / attenuation ponds) - Hydraulic modelling of surface water drainage networks along with online or offline storage solutions - Engineering appraisals of developable land - Preparation of proposals for the maintenance and repair of drainage infrastructure such both surface water and wastewater - Preparation of cost estimates and project timescales for capital works - Contract Management including Contract preparation and administration - Assisting the project manager on various aspects of projects - Liaise with clients, other professional teams and disciplines on relevant aspects of projects - Delegating and supervising work of more junior team members - Undertaking own self development and promoting CPD activities. - Support the Office Director in managing the team's workload Essential Requirements - Relevant Civil Engineering Qualification, HNC/BTEC or above BSc / MEng - Proficient in Microsoft Office - Demonstratable experience of AutoCAD 2D - Experience in site surveying and setting out - Experience in the design process associated with drainage and roads for commercial and residential developments - Self-motivated, enthusiastic team player, able to work on own initiative - Excellent communication skills and attention to detail Desirable Requirements - Ideally Chartered or working towards Professional Membership of ICE, EngTech, IEng or MICE - Sector related design software such as WinDes, Tuflow, HEC-RAS and FEH - Other industry standard design related software such as TEDDS, S-Frame and CADSRC - Experience in infrastructure design; drainage; roads and streets, utilities etc - Experience in preparing Flood Risk Assessments - A working knowledge of Drainage Design both private and adoptable to Sewers for Adoption 7th Edition and Section 104, 106 and 185 agreements - A working knowledge of highway design, Section 38 and 278 agreements - Experience in private road and car park design - Basic structural engineering experience in low rise properties, retaining walls and sea defences - Experience in attending project meetings and in running small projects - Have awareness of construction contracts and ideally specification preparation
09/09/2025
Full time
My client is a small Civil Engineering Design Consultancy based in the centre of Bournemouth. They are seeking to expand through organic growth and are looking to employ a Senior Civil Engineer. They provide excellent training opportunities (approved ICE Training Scheme) and a negotiable package dependant on candidate level of experience and ability. The successful candidate will have hands on experience of the design process associated with drainage design for commercial and residential developments and will have a full UK driving licence. Experience in the preparation of Flood Risk Assessments, structural engineering, roads and car parks and other aspects of general civil engineering design would be beneficial. The company has a mixed workload and can offer autonomy, variety and the opportunity to run your own projects, liaise directly with clients, whilst playing a strategic part in ongoing growth plans. The role offers excellent career prospects. Main Responsibilities and Duties - Responsible for undertaking supervised design input on a wide variety of civil engineering and building project - Undertaking site visits to investigate existing systems to aid evaluation of potential solutions - Predominately office based design using CAD for water related projects - Attending site during construction where your designs have been implemented - Surveying drainage systems to inform design and CCTV requirements - Designing SUDS (soakaways, swales and balancing / attenuation ponds) - Hydraulic modelling of surface water drainage networks along with online or offline storage solutions - Engineering appraisals of developable land - Preparation of proposals for the maintenance and repair of drainage infrastructure such both surface water and wastewater - Preparation of cost estimates and project timescales for capital works - Contract Management including Contract preparation and administration - Assisting the project manager on various aspects of projects - Liaise with clients, other professional teams and disciplines on relevant aspects of projects - Delegating and supervising work of more junior team members - Undertaking own self development and promoting CPD activities. - Support the Office Director in managing the team's workload Essential Requirements - Relevant Civil Engineering Qualification, HNC/BTEC or above BSc / MEng - Proficient in Microsoft Office - Demonstratable experience of AutoCAD 2D - Experience in site surveying and setting out - Experience in the design process associated with drainage and roads for commercial and residential developments - Self-motivated, enthusiastic team player, able to work on own initiative - Excellent communication skills and attention to detail Desirable Requirements - Ideally Chartered or working towards Professional Membership of ICE, EngTech, IEng or MICE - Sector related design software such as WinDes, Tuflow, HEC-RAS and FEH - Other industry standard design related software such as TEDDS, S-Frame and CADSRC - Experience in infrastructure design; drainage; roads and streets, utilities etc - Experience in preparing Flood Risk Assessments - A working knowledge of Drainage Design both private and adoptable to Sewers for Adoption 7th Edition and Section 104, 106 and 185 agreements - A working knowledge of highway design, Section 38 and 278 agreements - Experience in private road and car park design - Basic structural engineering experience in low rise properties, retaining walls and sea defences - Experience in attending project meetings and in running small projects - Have awareness of construction contracts and ideally specification preparation
A leading national infrastructure delivery business is seeking an experienced Site Manager to join its growing Digital Infrastructure team. This role will support the planning and delivery of secure telecoms projects across the UK, primarily focused on the Radio Access Network (RAN), defence, and emerging 5G/private networks markets. This is an exciting opportunity to work at the forefront of critical national infrastructure delivery, with a focus on wireless telecoms and associated civil engineering works. Key Responsibilities: Lead production activities on secure infrastructure projects ranging from £1m to £8m in value. Manage multiple sites across the UK, ensuring delivery to programme, quality, and budget. Coordinate with clients, designers, and subcontractors to ensure effective site-level communication. Oversee site compliance with security, health & safety, and quality standards. Maintain accurate and detailed site records and daily logs. Issue and manage permits to work, embedding a zero-harm culture on site. Ensure all works are delivered in accordance with approved risk assessments, method statements, and management systems. Manage subcontractors and resolve on-site issues efficiently. Ensure works remain confidential and secure, especially on defence-related projects. Requirements: Proven experience in civil engineering, telecoms, or infrastructure projects. Strong working knowledge of health & safety regulations and on-site compliance. Background in secure environments or MOD projects preferred (not essential). Capable of achieving SC level security clearance (or already cleared). Experienced in managing civil subcontractors delivering: Survey and investigation works Perimeter fencing Drainage and ducting installations RC bases and general excavation Utility locating and safe digging A proactive, hands-on leader with excellent communication and coordination skills. Flexible to travel and stay away when necessary. Benefits: Competitive base salary with annual salary reviews Generous holiday allowance, increasing with service and option to purchase additional leave Pension scheme Private medical options Annual professional membership subscription Employee Assistance Programme (24/7 support) If you're ready to play a key role in delivering the UK s next-generation digital infrastructure, we want to hear from you apply today and take the next step in your career.
09/09/2025
Full time
A leading national infrastructure delivery business is seeking an experienced Site Manager to join its growing Digital Infrastructure team. This role will support the planning and delivery of secure telecoms projects across the UK, primarily focused on the Radio Access Network (RAN), defence, and emerging 5G/private networks markets. This is an exciting opportunity to work at the forefront of critical national infrastructure delivery, with a focus on wireless telecoms and associated civil engineering works. Key Responsibilities: Lead production activities on secure infrastructure projects ranging from £1m to £8m in value. Manage multiple sites across the UK, ensuring delivery to programme, quality, and budget. Coordinate with clients, designers, and subcontractors to ensure effective site-level communication. Oversee site compliance with security, health & safety, and quality standards. Maintain accurate and detailed site records and daily logs. Issue and manage permits to work, embedding a zero-harm culture on site. Ensure all works are delivered in accordance with approved risk assessments, method statements, and management systems. Manage subcontractors and resolve on-site issues efficiently. Ensure works remain confidential and secure, especially on defence-related projects. Requirements: Proven experience in civil engineering, telecoms, or infrastructure projects. Strong working knowledge of health & safety regulations and on-site compliance. Background in secure environments or MOD projects preferred (not essential). Capable of achieving SC level security clearance (or already cleared). Experienced in managing civil subcontractors delivering: Survey and investigation works Perimeter fencing Drainage and ducting installations RC bases and general excavation Utility locating and safe digging A proactive, hands-on leader with excellent communication and coordination skills. Flexible to travel and stay away when necessary. Benefits: Competitive base salary with annual salary reviews Generous holiday allowance, increasing with service and option to purchase additional leave Pension scheme Private medical options Annual professional membership subscription Employee Assistance Programme (24/7 support) If you're ready to play a key role in delivering the UK s next-generation digital infrastructure, we want to hear from you apply today and take the next step in your career.
Job Vacancy - Assistant Hospitality Operations Manager Location - Alexandria (Loch Lomond) Salary - 27644 - 29959 subject to experience Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work. As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team. The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of 27644 - 29959 subject to experience, with an additional 5% supplement Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University's reputation. Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors. Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met. Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required. Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing. Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software. Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues. Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members. Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for. Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies. Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community. Perform any other reasonable duties requested by and including deputising and representing the Management in their absence. Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle. Overnight sleeping arrangement to cover resident's emergency cover in the managers absence on leave periods (shared with others). If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
09/09/2025
Full time
Job Vacancy - Assistant Hospitality Operations Manager Location - Alexandria (Loch Lomond) Salary - 27644 - 29959 subject to experience Client seeks to appoint an experienced Assistant Hospitality Operations Manager (AHOM) to assist the management team. Please consider the location before applying as this is not a live in role and you will need your own transport to get to work. As well as serving breakfast, bar meals, restaurant lunches and dinners, they host weddings, conferences, and events. The ideal candidate will be an existing Assistant Manager or hold recent Assistant Manager experience with strong business and financial awareness who is used to managing teams within intimate hotel settings. This post requires the knowledge and ability to get involved in all aspects of operations and build on the strengths and reputation of the existing team. The normal hours for this full-time position are 35 per week, operating 5 days over 7 including evenings and weekends. Rate of pay will be in the range of 27644 - 29959 subject to experience, with an additional 5% supplement Assist the Manager to implement business development strategies and operational plans for catering to members, conferences and events and special occasions e.g. weddings to generate income for the University, whilst enhancing client experience and the University's reputation. Assist the Manager and the team to deliver an excellent catering service through great food and excellent customer service and offer a warm welcome to members, clients and visitors. Liaise with departmental colleagues, delegating work as appropriate to ensure all areas are adequately resourced. Carry out routine monitoring of catering areas to check all agreed service standards are consistently met. Monitor operational performance and efficiencies, implementing actions to ensure achieve budgeted targets and associated key performance indicators for designated areas of the business as agreed with the Manager. Advise on the uptake of promotional activity, recommending changes as required. Assist with the implementation and compliance of all food & drink legislation, university policies and procedures, in particular those relating to: health and safety, COSHH, manual handling & customer service and fire detection maintenance recording and testing. Assist with the development and operation of Kinetics, Sharepoint Bookings, Calendar entries and other job role relevant software. Assist with the management and delivery of all Hospitality and Bar Services in liaison with: management colleagues, chefs, co-ordinators, external contacts and departmental colleagues. Undertake the Annual Development Review (ADR) process and assist and mentor with the ADR process for all relevant Campus and operational team members. Assist with the recruitment, induction, training and development of all relevant operational catering staff. Act as first line contact for sickness absence, holidays and performance management issues for all relevant staff you will be responsible for. Assist with staff weekly and monthly payroll records and monitor spending levels, keep financial and administrative records of till income and banking records. Maintain stock levels and order new supplies as required for bar, wine and catering supplies. Contribute to the member offers to offer value for membership and plan for and actively promote services to enhance the reputation of Catering & Hospitality to members and their guests, visitors and the wider university community. Perform any other reasonable duties requested by and including deputising and representing the Management in their absence. Driving and a full driving licence will be an essential part of the position given the remote location and variable start/finish times for shifts, out of hours keyholder attendance responsibilities may be required for burglar and fire alarm activations and to assist transporting staff getting to and from work in the supplied staff vehicle. Overnight sleeping arrangement to cover resident's emergency cover in the managers absence on leave periods (shared with others). If you have the experience required and can get to Loch Lomond with your own transport then please submit your CV. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create and own detailed service designs and contribute significantly to the service acceptance criteria for go-live readiness KEY RESPONSIBILITIES The Service Architect will be responsible for: Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations. Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment. Stakeholder Collaboration: Work closely with: Engineering: to ensure supportability and operational readiness of developed solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts. DV security cleared as a minimum. The Service Architect must have: Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments. Strong working knowledge of the ITIL framework (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable). Demonstrable experience in: Designing and implementing service models within large programmes. Agile delivery methods, particularly Scrum, including active participation in ceremonies and backlog refinement. Creating Service Design Packages and contributing to Operational Acceptance Criteria. Coordinating early life support and transitioning services into BAU support environments. Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels. Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning. Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams It is desirable for the Service Architect to have: ITIL 4 Managing Professional or ITIL Expert certification. Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare). Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance to Start- DV Clearance for Role- DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. At Leidos, we dont want someone who "fits the mold"we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, whats next? before the dust settles on whats now. If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in. JBRP1_UKTJ
09/09/2025
Full time
Service Architect Location: On-site 80% to Huntingdon, Cambridgeshire, UK Security Clearance Level: DV UNLEASH YOUR POTENTIAL Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations. Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. Were a passionate team and are committed to developing and growing our staff. Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create and own detailed service designs and contribute significantly to the service acceptance criteria for go-live readiness KEY RESPONSIBILITIES The Service Architect will be responsible for: Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations. Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment. Stakeholder Collaboration: Work closely with: Engineering: to ensure supportability and operational readiness of developed solutions. Solution Architects & Security: to influence technical design from a service operations perspective. Programme Manager & Scrum Master: to align service readiness with delivery milestones. Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts. DV security cleared as a minimum. The Service Architect must have: Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments. Strong working knowledge of the ITIL framework (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable). Demonstrable experience in: Designing and implementing service models within large programmes. Agile delivery methods, particularly Scrum, including active participation in ceremonies and backlog refinement. Creating Service Design Packages and contributing to Operational Acceptance Criteria. Coordinating early life support and transitioning services into BAU support environments. Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels. Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning. Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams It is desirable for the Service Architect to have: ITIL 4 Managing Professional or ITIL Expert certification. Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare). Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance to Start- DV Clearance for Role- DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today! What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes: Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future. At Leidos, we dont want someone who "fits the mold"we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, whats next? before the dust settles on whats now. If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in. JBRP1_UKTJ
At Sovereign Network Group (SNG) , we're one of the largest housing associations in the country - with a clear social purpose and a commitment to making a real difference in our communities. We're now looking for an IT Risk and Assurance Lead to join our team in Basingstoke, combining both office and home working to ensure a positive work / life balance. The Role: This is a pivotal role in ensuring we manage technology and data risk and assurance processes effectively across the organisation. Key responsibilities include: Lead the development and management of technology and data risk processes aligned with our corporate framework. Oversee assurance strategies, ensuring compliance with regulatory requirements. Support and advise CIO leadership on risk and assurance matters, driving a culture of proactive risk management. Coordinate the Information and Data Leadership Group (IDLG) and manage CIO audit actions. Work closely with colleagues across SNG to assess, monitor, and mitigate IT risks. Stay ahead of emerging risks, regulatory changes, and industry best practice to ensure our IT function remains resilient. This role reports to the CIO Strategy and Planning Manager and offers the opportunity to shape how risk and assurance underpin our digital and data strategy. What we're looking for: Strong experience in technology and data risk management, ideally within large, complex organisations. Knowledge of regulatory requirements, data protection, and IT risk frameworks. Excellent analytical, problem-solving, and influencing skills. Proven ability to build relationships with senior stakeholders and drive improvements. Project management experience to deliver assurance and risk initiatives. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. If you're a strategic thinker with a passion for risk management and technology resilience, we'd love to hear from you!
09/09/2025
Full time
At Sovereign Network Group (SNG) , we're one of the largest housing associations in the country - with a clear social purpose and a commitment to making a real difference in our communities. We're now looking for an IT Risk and Assurance Lead to join our team in Basingstoke, combining both office and home working to ensure a positive work / life balance. The Role: This is a pivotal role in ensuring we manage technology and data risk and assurance processes effectively across the organisation. Key responsibilities include: Lead the development and management of technology and data risk processes aligned with our corporate framework. Oversee assurance strategies, ensuring compliance with regulatory requirements. Support and advise CIO leadership on risk and assurance matters, driving a culture of proactive risk management. Coordinate the Information and Data Leadership Group (IDLG) and manage CIO audit actions. Work closely with colleagues across SNG to assess, monitor, and mitigate IT risks. Stay ahead of emerging risks, regulatory changes, and industry best practice to ensure our IT function remains resilient. This role reports to the CIO Strategy and Planning Manager and offers the opportunity to shape how risk and assurance underpin our digital and data strategy. What we're looking for: Strong experience in technology and data risk management, ideally within large, complex organisations. Knowledge of regulatory requirements, data protection, and IT risk frameworks. Excellent analytical, problem-solving, and influencing skills. Proven ability to build relationships with senior stakeholders and drive improvements. Project management experience to deliver assurance and risk initiatives. Your Benefits: We have some great benefits at SNG, including: 25 Days Holiday Bank Holidays (with an extra day every year up to 30 days) Chance to buy or sell holiday as part of our flexible benefits package 3 additional Wellbeing days and 2 paid volunteering days Generous matched pension scheme up to 12% and Life cover at 4x salary Enhanced maternity/adoption pay Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service) Options for private medical insurance, dental insurance and critical illness cover Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive. If you're a strategic thinker with a passion for risk management and technology resilience, we'd love to hear from you!
Remote role but must be within travelling distance of Dummer, Basingstoke Salary: £65,000 We are looking for a mobile expert, highly proficient in native code on the Android platform, to work alongside our existing development team. Our tech stack includes Angular andCapacitorJS(to provide a bridge to native functionality). Native components are created asCapacitorJSplugins. Our primary application is a Voice over IP telephony app (VoIP), making heavy use of push notifications, AndroidTelecomManagerto provide fully integrated telephony features. We are looking for a confident and talented mobile developer who can quickly bringexpertiseand real value to a challenging and rapidly developing application. While the role demands significant expertise in Android development, there is an expectation that the successful candidate will be willing to learn iOS development and any other technologies required for the successful development of our applications and solutions. Key Responsibilities Design, develop, and test new software aligned to the product roadmap meeting the changing needs of our key markets. Maintain and improve the existing software codebase and processes. Perform technical troubleshooting to diagnose and resolve problems, identifying opportunities for improved performance and operations through programming and scripting. Refine and automate regular processes, track issues, and document changes ensuring audit trails are maintained and documented. Share technical expertise, providing mentorship and cross-training to peers and other team members. Produce and maintain detailed project, policy, and procedural documentation. Skills & Experience A solid programming / mobile application development background in Android (Java and / or Kotlin) Expert in submitting & deploying applications to the PlayStore Experience of push notifications, real-time communications, and lock screen mechanics Knowledge of Android TelecomManager / ConnectionManager and audio handling libraries would be highly advantageous. Experience of using CI / CD platforms with mobile applications GIT source control Good knowledge of software design patterns, standards, best practices, system architectures and when to apply them. Excellent debugging skills and proficiency with diagnostic tools. A history of working successfully within an Agile team / methodology. Knowledge of web / mobile hybrid applications would be advantageous. Knowledge of CapacitorJS plugins would be advantageous. Experience with TypeScript would be advantageous. Experience with iOS platform would be advantageous though not essential. Personal Attributes Strong analytical and problem-solving abilities, with excellent organisational skills to manage a varied workload in a fast-paced, demanding environment. A genuine team player who enjoys collaborating with team members and assisting others when the project requires it. High attention to detail with a passion for accuracy and a very strong sense of ownership, responsibility, and commitment. Confident personality, prepared to be innovative and lead changes to processes Excellent communication skills, both verbal and written Fast learner with the ability to work both independently and in a team environment, coupled with a desire to expand personal technical knowledge and mentor others to expand knowledge. Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Buy holiday scheme Employee Assistance Programme Free onsite parking Enhanced company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. JBRP1_UKTJ
09/09/2025
Full time
Remote role but must be within travelling distance of Dummer, Basingstoke Salary: £65,000 We are looking for a mobile expert, highly proficient in native code on the Android platform, to work alongside our existing development team. Our tech stack includes Angular andCapacitorJS(to provide a bridge to native functionality). Native components are created asCapacitorJSplugins. Our primary application is a Voice over IP telephony app (VoIP), making heavy use of push notifications, AndroidTelecomManagerto provide fully integrated telephony features. We are looking for a confident and talented mobile developer who can quickly bringexpertiseand real value to a challenging and rapidly developing application. While the role demands significant expertise in Android development, there is an expectation that the successful candidate will be willing to learn iOS development and any other technologies required for the successful development of our applications and solutions. Key Responsibilities Design, develop, and test new software aligned to the product roadmap meeting the changing needs of our key markets. Maintain and improve the existing software codebase and processes. Perform technical troubleshooting to diagnose and resolve problems, identifying opportunities for improved performance and operations through programming and scripting. Refine and automate regular processes, track issues, and document changes ensuring audit trails are maintained and documented. Share technical expertise, providing mentorship and cross-training to peers and other team members. Produce and maintain detailed project, policy, and procedural documentation. Skills & Experience A solid programming / mobile application development background in Android (Java and / or Kotlin) Expert in submitting & deploying applications to the PlayStore Experience of push notifications, real-time communications, and lock screen mechanics Knowledge of Android TelecomManager / ConnectionManager and audio handling libraries would be highly advantageous. Experience of using CI / CD platforms with mobile applications GIT source control Good knowledge of software design patterns, standards, best practices, system architectures and when to apply them. Excellent debugging skills and proficiency with diagnostic tools. A history of working successfully within an Agile team / methodology. Knowledge of web / mobile hybrid applications would be advantageous. Knowledge of CapacitorJS plugins would be advantageous. Experience with TypeScript would be advantageous. Experience with iOS platform would be advantageous though not essential. Personal Attributes Strong analytical and problem-solving abilities, with excellent organisational skills to manage a varied workload in a fast-paced, demanding environment. A genuine team player who enjoys collaborating with team members and assisting others when the project requires it. High attention to detail with a passion for accuracy and a very strong sense of ownership, responsibility, and commitment. Confident personality, prepared to be innovative and lead changes to processes Excellent communication skills, both verbal and written Fast learner with the ability to work both independently and in a team environment, coupled with a desire to expand personal technical knowledge and mentor others to expand knowledge. Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Buy holiday scheme Employee Assistance Programme Free onsite parking Enhanced company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. JBRP1_UKTJ
Remote role but must be within travelling distance of Dummer, Basingstoke Salary: £65,000 We are looking for a mobile expert, highly proficient in native code on the Android platform, to work alongside our existing development team. Our tech stack includes Angular andCapacitorJS(to provide a bridge to native functionality). Native components are created asCapacitorJSplugins. Our primary application is a Voice over IP telephony app (VoIP), making heavy use of push notifications, AndroidTelecomManagerto provide fully integrated telephony features. We are looking for a confident and talented mobile developer who can quickly bringexpertiseand real value to a challenging and rapidly developing application. While the role demands significant expertise in Android development, there is an expectation that the successful candidate will be willing to learn iOS development and any other technologies required for the successful development of our applications and solutions. Key Responsibilities Design, develop, and test new software aligned to the product roadmap meeting the changing needs of our key markets. Maintain and improve the existing software codebase and processes. Perform technical troubleshooting to diagnose and resolve problems, identifying opportunities for improved performance and operations through programming and scripting. Refine and automate regular processes, track issues, and document changes ensuring audit trails are maintained and documented. Share technical expertise, providing mentorship and cross-training to peers and other team members. Produce and maintain detailed project, policy, and procedural documentation. Skills & Experience A solid programming / mobile application development background in Android (Java and / or Kotlin) Expert in submitting & deploying applications to the PlayStore Experience of push notifications, real-time communications, and lock screen mechanics Knowledge of Android TelecomManager / ConnectionManager and audio handling libraries would be highly advantageous. Experience of using CI / CD platforms with mobile applications GIT source control Good knowledge of software design patterns, standards, best practices, system architectures and when to apply them. Excellent debugging skills and proficiency with diagnostic tools. A history of working successfully within an Agile team / methodology. Knowledge of web / mobile hybrid applications would be advantageous. Knowledge of CapacitorJS plugins would be advantageous. Experience with TypeScript would be advantageous. Experience with iOS platform would be advantageous though not essential. Personal Attributes Strong analytical and problem-solving abilities, with excellent organisational skills to manage a varied workload in a fast-paced, demanding environment. A genuine team player who enjoys collaborating with team members and assisting others when the project requires it. High attention to detail with a passion for accuracy and a very strong sense of ownership, responsibility, and commitment. Confident personality, prepared to be innovative and lead changes to processes Excellent communication skills, both verbal and written Fast learner with the ability to work both independently and in a team environment, coupled with a desire to expand personal technical knowledge and mentor others to expand knowledge. Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Buy holiday scheme Employee Assistance Programme Free onsite parking Enhanced company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. JBRP1_UKTJ
09/09/2025
Full time
Remote role but must be within travelling distance of Dummer, Basingstoke Salary: £65,000 We are looking for a mobile expert, highly proficient in native code on the Android platform, to work alongside our existing development team. Our tech stack includes Angular andCapacitorJS(to provide a bridge to native functionality). Native components are created asCapacitorJSplugins. Our primary application is a Voice over IP telephony app (VoIP), making heavy use of push notifications, AndroidTelecomManagerto provide fully integrated telephony features. We are looking for a confident and talented mobile developer who can quickly bringexpertiseand real value to a challenging and rapidly developing application. While the role demands significant expertise in Android development, there is an expectation that the successful candidate will be willing to learn iOS development and any other technologies required for the successful development of our applications and solutions. Key Responsibilities Design, develop, and test new software aligned to the product roadmap meeting the changing needs of our key markets. Maintain and improve the existing software codebase and processes. Perform technical troubleshooting to diagnose and resolve problems, identifying opportunities for improved performance and operations through programming and scripting. Refine and automate regular processes, track issues, and document changes ensuring audit trails are maintained and documented. Share technical expertise, providing mentorship and cross-training to peers and other team members. Produce and maintain detailed project, policy, and procedural documentation. Skills & Experience A solid programming / mobile application development background in Android (Java and / or Kotlin) Expert in submitting & deploying applications to the PlayStore Experience of push notifications, real-time communications, and lock screen mechanics Knowledge of Android TelecomManager / ConnectionManager and audio handling libraries would be highly advantageous. Experience of using CI / CD platforms with mobile applications GIT source control Good knowledge of software design patterns, standards, best practices, system architectures and when to apply them. Excellent debugging skills and proficiency with diagnostic tools. A history of working successfully within an Agile team / methodology. Knowledge of web / mobile hybrid applications would be advantageous. Knowledge of CapacitorJS plugins would be advantageous. Experience with TypeScript would be advantageous. Experience with iOS platform would be advantageous though not essential. Personal Attributes Strong analytical and problem-solving abilities, with excellent organisational skills to manage a varied workload in a fast-paced, demanding environment. A genuine team player who enjoys collaborating with team members and assisting others when the project requires it. High attention to detail with a passion for accuracy and a very strong sense of ownership, responsibility, and commitment. Confident personality, prepared to be innovative and lead changes to processes Excellent communication skills, both verbal and written Fast learner with the ability to work both independently and in a team environment, coupled with a desire to expand personal technical knowledge and mentor others to expand knowledge. Benefits 21 days holiday increasing to 22 days after 3 years and to 25 days after 5 years Extra day off for your birthday Buy holiday scheme Employee Assistance Programme Free onsite parking Enhanced company sick pay Discounted retail vouchers Reduced gym membership Annual salary review SCG mobile benefit Employee referral bonus Onsite canteen offering free croissants and freshly made soup Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process. JBRP1_UKTJ
The role: As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time. Main Duties & Responsibilities: Leadership Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews. Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail. Support in the development and maintenance of training materials. Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction. Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable. Manage the team to deliver all their KPIs and SLAs. Conduct regular team meetings to communicate updates, resolve issues, and share best practices. Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team. Invoice Validation Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources. Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI. Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities. Ensure PDF copy bills are uploaded as required by client. Identify and resolve invoice validation discrepancies with suppliers and see through to resolution. Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy Investigate and respond to any internal, client, supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation in the teams processes, leveraging our software. Spot inefficiencies with systems and processes and suggest changes or developments Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs. Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients requirements. Collaboration, Stakeholder Engagement & Relationship Management Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services. Attend client meetings as required. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services. Person Specification: First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position. Experience Required: 3+ years experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software. Min. 1 years experience leading a team. Essential: Strong understanding of the energy industry. Excellent understanding of the bill validation process, and all elements of a utility bill. Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote). Intermediate Excel, such as pivot tables, lookups, concatenate. Desired: Energy brokerage/consultancy experience Advanced excel skills Power BI Skills Required: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Strong negotiation and contract management skills. Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts. High degree of accuracy and excellent attention to detail. Strong analytical and problem-solving abilities. Build and manage interpersonal relationships at all levels Emotional intelligence Strong communication skills, both written and verbal. Excellent quantitative and analytical skills. Proactive and think outside the box Works well under pressure Critical thinking and problem-solving Strategic thinking Excellent organizational skills, attention to detail and time management Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively. Other Characteristics: Personal style that is in line with the ZTP culture, values and behaviours Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business Structured problem solving, analysis & methodical mindset Self-motivated individual with initiative to prioritize workloads and tasks Commercial awareness Patient Creative Manage multiple projects at the same time High degree of independent judgement Resilience and adaptable to change Positive attitude ZTP Company Benefits: Competitive Compensation Package. 25 Days Annual Leave plus UK Public Holidays. Vision Reimbursement. Flu Vaccine Reimbursement. EAP. Nursey & Childcare Salary Sacrifice Scheme. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. Quarterly Team Get Togethers. Recognition Scheme. Referral Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.
09/09/2025
Full time
The role: As a Billing Team Leader, you will have an integral part to play in managing a team of invoice validators, ensuring billing data accuracy and completeness, and that the correct bills are paid on time. Main Duties & Responsibilities: Leadership Lead the Billing team, fostering a high-performance culture. Set goals for the team that align with the Consultancy and wider ZTP goals. Conduct 121s and performance reviews. Coach and develop team members, promoting professional growth and ensuring high performance standards. Support the team with improving accuracy, efficiency and attention to detail. Support in the development and maintenance of training materials. Effectively manage resource allocation, workload distribution, and project assignments to optimise team productivity and client satisfaction. Responsible for escalated queries, or complex validation. Serve as the point of contact for the billing team when the Billing Team Manager is on leave or unavailable. Manage the team to deliver all their KPIs and SLAs. Conduct regular team meetings to communicate updates, resolve issues, and share best practices. Assist the Billing Team Manager in fostering an efficient and collaborative team culture across the whole Billing team. Invoice Validation Oversee the effective obtaining bills from supplier portals, emails, over the phone, and other sources. Project manage the team to work with our suppliers to ensure that all meters are moved onto EDI. Perform accurate and timely validation of both EDI and paper bills for all suppliers and utility types, including gas, electricity, water, heat, MOP, and other commodities. Ensure PDF copy bills are uploaded as required by client. Identify and resolve invoice validation discrepancies with suppliers and see through to resolution. Work with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy Investigate and respond to any internal, client, supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation in the teams processes, leveraging our software. Spot inefficiencies with systems and processes and suggest changes or developments Drive operational efficiency and effectiveness across the team, optimising processes, systems, and resources to maximise productivity and minimise costs. Stay updated with industry developments, to ensure that the ZTP systems and products are being developed to meet our clients requirements. Collaboration, Stakeholder Engagement & Relationship Management Develop and maintain strong relationships with energy suppliers to enable the effective delivery of contracted services. Attend client meetings as required. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with our internal teams to ensure our internal systems are updated with accurate information / data to maintain accuracy. Work closely with the account management teams to ensure client satisfaction and retention. Collaborate with the Services teams (debt, accruals, recharging) to support in the effective delivery of these ZTP services. Person Specification: First of foremost, we are seeking someone who is driven and proactive, that comes from the Energy Industry and has prevous experience in a team leader position. Experience Required: 3+ years experience in an Energy Consultancy / Bill Validation, including knowledge of bill validation software. Min. 1 years experience leading a team. Essential: Strong understanding of the energy industry. Excellent understanding of the bill validation process, and all elements of a utility bill. Good knowledge of Microsoft packages (Outlook, Teams, Sharepoint, Onenote). Intermediate Excel, such as pivot tables, lookups, concatenate. Desired: Energy brokerage/consultancy experience Advanced excel skills Power BI Skills Required: Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Strong negotiation and contract management skills. Excellent communication and presentation skills, with the ability to explain complex concepts to non-experts. High degree of accuracy and excellent attention to detail. Strong analytical and problem-solving abilities. Build and manage interpersonal relationships at all levels Emotional intelligence Strong communication skills, both written and verbal. Excellent quantitative and analytical skills. Proactive and think outside the box Works well under pressure Critical thinking and problem-solving Strategic thinking Excellent organizational skills, attention to detail and time management Ability to work in a fast-paced and dynamic environment, managing multiple tasks and priorities effectively. Other Characteristics: Personal style that is in line with the ZTP culture, values and behaviours Act as a brand ambassador and communicate respectfully and effectively with all stakeholders across the business Structured problem solving, analysis & methodical mindset Self-motivated individual with initiative to prioritize workloads and tasks Commercial awareness Patient Creative Manage multiple projects at the same time High degree of independent judgement Resilience and adaptable to change Positive attitude ZTP Company Benefits: Competitive Compensation Package. 25 Days Annual Leave plus UK Public Holidays. Vision Reimbursement. Flu Vaccine Reimbursement. EAP. Nursey & Childcare Salary Sacrifice Scheme. Pension. Family Friendly Policies. Remote Working. Flexible Working Options. We Work Office Membership. Quarterly Team Get Togethers. Recognition Scheme. Referral Scheme. 1 Day Paid for Volunteering to Support Local Community. Home Office Set Up. Learning & Development Opportunities. Career Pathways & Promotion Opportunities.
Your new company A high school in Stockport has approached Hays seeking an experienced IT specialist from the education sector to become their new IT Manager. The school has over 800 pupils from ages 11 -16 and over 100 staff and, with a long-standing and well-established IT team, they are looking for an IT Manager to take the reins from their current IT Manager as he retires later this year. Your new role This is an exciting opportunity for either an experienced IT Manager to join a thriving school, or for a senior IT Technician from the education sector to take their first management role. As the IT manager, your main responsibilities will be: To manage the school's infrastructure, including servers, networks, security systems, helpdesk and troubleshooting services. Maintain and upgrade software applications. Oversee network administration, including setting up new staff and pupils and controlling access rights. Hold regular team meetings with ICT support staff, manage their performance and undertake appraisals. Maintain a high level of security of school networks, including firewalls, antivirus software and access control systems with back-up data Work closely with the wider IT team, which will include overseeing 1 apprentice. Liaise with academic staff and senior leadership, keeping up to date on upcoming changes from an IT perspective. Overseeing the roll-out of IT projects across the school, with the support of Local Authority IT services. What you'll need to succeed In order to secure this role, the ideal candidate would have : Proven experience in IT (Education sector experience desirable) Relevant IT qualifications Leadership or mentoring experience Experience of using Google Workspace, school MIS systems and server administration Have excellent customer service skills and be personable (able to understand and empathise with non-technical users) Knowledge of data protection requirements and cybersecurity polices Be highly organised and proactive Have an analytical mindset and ability to collate and interpret data What you'll get in return In return, you will be paid a competitive salary of between 36,000 and 40,500 dependent on experience, as well as receiving an attractive benefits package. This benefits package will include 28-days holiday (plus bank holidays), then an extra 2 days after 5 years' service and an attractive local government pension scheme. You will also gain access to an employee scheme, which includes benefits such as cycle to work, wellbeing, gym memberships, health plans. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
09/09/2025
Full time
Your new company A high school in Stockport has approached Hays seeking an experienced IT specialist from the education sector to become their new IT Manager. The school has over 800 pupils from ages 11 -16 and over 100 staff and, with a long-standing and well-established IT team, they are looking for an IT Manager to take the reins from their current IT Manager as he retires later this year. Your new role This is an exciting opportunity for either an experienced IT Manager to join a thriving school, or for a senior IT Technician from the education sector to take their first management role. As the IT manager, your main responsibilities will be: To manage the school's infrastructure, including servers, networks, security systems, helpdesk and troubleshooting services. Maintain and upgrade software applications. Oversee network administration, including setting up new staff and pupils and controlling access rights. Hold regular team meetings with ICT support staff, manage their performance and undertake appraisals. Maintain a high level of security of school networks, including firewalls, antivirus software and access control systems with back-up data Work closely with the wider IT team, which will include overseeing 1 apprentice. Liaise with academic staff and senior leadership, keeping up to date on upcoming changes from an IT perspective. Overseeing the roll-out of IT projects across the school, with the support of Local Authority IT services. What you'll need to succeed In order to secure this role, the ideal candidate would have : Proven experience in IT (Education sector experience desirable) Relevant IT qualifications Leadership or mentoring experience Experience of using Google Workspace, school MIS systems and server administration Have excellent customer service skills and be personable (able to understand and empathise with non-technical users) Knowledge of data protection requirements and cybersecurity polices Be highly organised and proactive Have an analytical mindset and ability to collate and interpret data What you'll get in return In return, you will be paid a competitive salary of between 36,000 and 40,500 dependent on experience, as well as receiving an attractive benefits package. This benefits package will include 28-days holiday (plus bank holidays), then an extra 2 days after 5 years' service and an attractive local government pension scheme. You will also gain access to an employee scheme, which includes benefits such as cycle to work, wellbeing, gym memberships, health plans. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Join a dynamic Test team where you'll put cutting-edge electro-optical-mechanical systems through their paces - from Factory Acceptance Tests to fault-finding and hands-on problem solving. You'll play a key role in shaping test procedures, ensuring ISO-compliant quality, and working closely with both technical and non-technical teams Test Engineer SALARY - UP TO 40,000! LOCATION - West Sussex What's in it for you? Group Pension Plan - with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform - including high street discounts, employee benefits, and health & wellbeing offerings The role: As a Test Engineer in the Test Department, you will report to the Test Engineering Manager and be responsible for testing electro-optical-mechanical components, sub-assemblies, and systems. Your duties will include conducting Factory Acceptance Tests (FAT) using standard test equipment, fault-finding electromechanical equipment, and assisting in creating test procedures and documentation. You will communicate effectively with both technical and non-technical teams, ensure compliance with health and safety regulations, maintain accurate records according to ISO 9001 standards, and support continuous improvement efforts. Additionally, you will help maintain a clean and organized workspace and assist field service when needed. What we need from you: Strong knowledge of manual testing for electrical and electro-mechanical systems. Ability to create detailed test plans and Factory Acceptance Tests for new product launches. Proficient in reading complex technical drawings, wiring diagrams, and PCB schematics. ONC or equivalent qualification in Electronics Engineering. Experience with manual testing and integration. This role is perfect If you're interested in working with one of the fastest growing names in the defence industry, click "Apply Now"!
08/09/2025
Full time
Join a dynamic Test team where you'll put cutting-edge electro-optical-mechanical systems through their paces - from Factory Acceptance Tests to fault-finding and hands-on problem solving. You'll play a key role in shaping test procedures, ensuring ISO-compliant quality, and working closely with both technical and non-technical teams Test Engineer SALARY - UP TO 40,000! LOCATION - West Sussex What's in it for you? Group Pension Plan - with matched contributions up to 5% Income Protection Scheme & Employee Assistance Program Company Share Incentive Plan & Save-As-You-Earn Scheme Discounts on Gym Memberships Rewards Platform - including high street discounts, employee benefits, and health & wellbeing offerings The role: As a Test Engineer in the Test Department, you will report to the Test Engineering Manager and be responsible for testing electro-optical-mechanical components, sub-assemblies, and systems. Your duties will include conducting Factory Acceptance Tests (FAT) using standard test equipment, fault-finding electromechanical equipment, and assisting in creating test procedures and documentation. You will communicate effectively with both technical and non-technical teams, ensure compliance with health and safety regulations, maintain accurate records according to ISO 9001 standards, and support continuous improvement efforts. Additionally, you will help maintain a clean and organized workspace and assist field service when needed. What we need from you: Strong knowledge of manual testing for electrical and electro-mechanical systems. Ability to create detailed test plans and Factory Acceptance Tests for new product launches. Proficient in reading complex technical drawings, wiring diagrams, and PCB schematics. ONC or equivalent qualification in Electronics Engineering. Experience with manual testing and integration. This role is perfect If you're interested in working with one of the fastest growing names in the defence industry, click "Apply Now"!
Global Service Delivery Manager Fully Remote Global Humanitarian Charity An exciting opportunity for a leading, global humanitarian charity that makes a huge impact for the most vulnerable worldwide. As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations. This includes developing strategic service plans, monitoring SLAs/KPIs, managing risks, maintaining service documentation, and acting as the escalation point for incidents, helping to ensure critical services support their mission. You will proactively assess service delivery data and trends to identify inefficiencies, risks, and opportunities for improvement. This includes the Identification of root causes of recurring service issues and owning the implementation of long-term resolutions Must have skills and experience: Must have experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications ITIL framework, risk management, root cause analysis, incident resolution and problem management Proactively assessing service delivery data and trends to uncover inefficiencies, risks and improvement opportunities Proven leadership skills in a matrix environment Strong communication skills with the ability to engage diverse stakeholders Jira and Power BI tools to analyse operational data and generate insights Creating and maintaining service documentation, including service definitions, catalogues and work orders Driving IT service delivery forward and supporting the organisation's move towards innovation and automation Multi-national organisations with geographically dispersed teams (highly desirable) On offer is £60k, 100% remote with great benefits, including 32 days' holiday, gym membership, a generous pension, and more. If you fit the profile and would like to learn more, apply ASAP.
08/09/2025
Full time
Global Service Delivery Manager Fully Remote Global Humanitarian Charity An exciting opportunity for a leading, global humanitarian charity that makes a huge impact for the most vulnerable worldwide. As a Global Service Delivery Manager, you will lead high-quality, efficient technology service delivery for their worldwide operations. This includes developing strategic service plans, monitoring SLAs/KPIs, managing risks, maintaining service documentation, and acting as the escalation point for incidents, helping to ensure critical services support their mission. You will proactively assess service delivery data and trends to identify inefficiencies, risks, and opportunities for improvement. This includes the Identification of root causes of recurring service issues and owning the implementation of long-term resolutions Must have skills and experience: Must have experience as a Service Delivery Manager and service delivery of SaaS/Cloud business applications ITIL framework, risk management, root cause analysis, incident resolution and problem management Proactively assessing service delivery data and trends to uncover inefficiencies, risks and improvement opportunities Proven leadership skills in a matrix environment Strong communication skills with the ability to engage diverse stakeholders Jira and Power BI tools to analyse operational data and generate insights Creating and maintaining service documentation, including service definitions, catalogues and work orders Driving IT service delivery forward and supporting the organisation's move towards innovation and automation Multi-national organisations with geographically dispersed teams (highly desirable) On offer is £60k, 100% remote with great benefits, including 32 days' holiday, gym membership, a generous pension, and more. If you fit the profile and would like to learn more, apply ASAP.
Jobs - Frequently Asked Questions
Use the location filter to find IT jobs in cities like London, Manchester, Birmingham, and across the UK.
Entry-level roles include IT support technician, junior developer, QA tester, and helpdesk analyst.
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Key skills include problem-solving, coding, cloud computing, networking, and familiarity with tools like AWS or SQL.
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