20 jobs found

IT Support Technician - Kings LynnSalary: circa £30,000 Location: Kings Lynn (On-site) Employment Type: Full-time, Permanent REED Technology are partnering with a Kings Lynn-based organisation to recruit an IT Support Technician who will play a key role in keeping business systems, devices, and infrastructure running smoothly. Someone who is an enthusiastic IT Support professional looking for a varied and hands-on role within a busy technical environment. You'll work closely with the IT Manager as part of a small, friendly team, supporting 40+ users across two sites - and because this is not a call-centre environment , you'll have the opportunity to get truly stuck into meaningful technical work across the full IT landscape. Key Responsibilities A genuinely varied role where no two days are the same - you'll get involved in: Technical Support & Troubleshooting Handling day-to-day user support and deeper troubleshooting across servers, storage, networking, end-user devices, operating systems, cloud services and business applications. Performing installs, patches, upgrades, daily maintenance and routine PC and server health checks. Monitoring systems to minimise downtime. Backups & Data Security Supporting and testing regular backups including AvePoint M365 and Hornet systems, and escalating failures early. Reviewing cyber-security alerts, ensuring device compliance, checking scans, and escalating where needed. Microsoft 365 & Device Management Supporting SharePoint, OneDrive, Teams and related services. Managing Intune and MDM tasks such as device enrolment, policy assignments and troubleshooting mobiles/tablets. Additional areas you'll gain exposure to Security tools including Sophos Central, MDR/NDR and firewalls. MFA, penetration testing and phishing-awareness tools. Working on team projects and improvement initiatives. Website provider liaison, disaster recovery planning and process documentation. Delivering user training including cyber-security awareness. Exposure to CCTV systems, telecoms (VoIP, leased lines), and future SQL Server administration (training provided). Key Skills and Experience: Solid generalist IT support experience. A proactive, helpful and customer-focused approach Willingness to learn and develop - training (internal and external) is provided where needed. Confidence supporting a broad range of technologies, and interest in developing across infrastructure, M365 and cyber-security. If you have the skills and experience for this role, please apply using the link provide.

Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.

Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title: Senior IT Technician Location: Waterlooville, Hampshire Salary: 27,780 per annum Job Type: Permanent, Full time, 52 weeks per year Working Hours: 37 hours per week, Monday to Thursday 08.30am-16.30pm and Friday 08.30am to 15.30pm (unpaid lunch break of 30 mins each day) About the role: The Governors are seeking to appoint a Senior IT Technician to join our hardworking, committed and enthusiastic IT Support team. The Senior IT Technician's role is to support the IT Support Team in the day-to-day delivery of high-quality IT services to the school. Working as part of a small team supporting a Secondary school and Sixth form college in Waterlooville and two primary schools in Portsmouth, our team supports 2,000 users and 1,200 windows devices, network infrastructure, printers, photocopiers and classroom equipment as well as CCTV, telephone system and sound and lighting equipment. If you are a Catholic, you will understand the distinctiveness of Catholic schools such as Oaklands and this will be attractive to you. You do not have to be a Catholic to work at Oaklands; the Governors welcome applications from candidates of differing faith backgrounds or none who can be supportive of the school ethos. Key Responsibilities: The primary responsibilities of the role are: Network Maintenance - You will maintain network integrity and security by managing user lifecycles through Active Directory and Office 365, performing routine hardware maintenance, and overseeing firewall policies and system imaging to ensure a stable, updated environment. IT Support Helpdesk - You will manage and configure a diverse range of school-wide systems, spanning core networking, security, MDM, and multimedia while ensuring all support incidents and change requests are documented in strict accordance with team SLAs. Take ownership of support incidents - You will provide proactive, friendly technical support by efficiently managing the full ticket lifecycle from active listening and rapid resolution to clear communication and escalation when necessary, ensuring high user satisfaction. Asset Management - You will be responsible for the full lifecycle of IT and A/V infrastructure, from high-standard installation and inventory management to proactive maintenance and warranty support. Other IT Responsibilities such as setting up and operating AV equipment, assisting with out of hours school events and more. Please note this is not an exhaustive list and a full information pack with a full list of responsibilities can be found on our website. About You: Essential: 4 GCSEs (or equivalent) C and above (including Maths and English) Level 3 (or equivalent) in IT Infrastructure (or similar) Ability to work in sympathy with the ethos of the school Good verbal and written communication skills and ability to relate well to children and adults Ability to effectively use ICT packages (Office Suite and email) Displays commitment to the protection and safeguarding of children and young people Excellent communication skills Well-developed interpersonal skills Confidence Ability to see a project or task through to a successful conclusion Imagination and vision Strong commitment to team- working and partnership The following would be desirable: Knowledge of IT systems and software Ability to use relevant equipment / resources and technology A level education or beyond Willingness to train as Fire Warden/First aider The duties and responsibilities in this job description are not restrictive and the post-holder will be required to undertake other reasonable duties as requested by the line manager. Please note all staff will be required to complete and obtain a clear Enhanced DBS Benefits: Generous pension scheme Access to the canteen serving delicious home made hot and cold food An active staff association which organises staff socials throughout the year and an emphasis on staff well-being Additional Information: Closing date: Sunday 22nd February 2026 5pm Interviews: Week commencing 23rd February 2026 Please note that once you have applied for the role you will be sent an email with an application form to fill in. This form will need to be fully completed and returned for your application to be considered. Please click the APPLY to submit your application for this role and you will be sent an email with application forms to complete. Candidates with previous job titles and experience of; IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, Support Engineer, Support Technician, Desk Support, IT Support Technician, IT Support Engineer, may also be considered for this role.

We are looking for an established IT Manager for an established and rapidly growing digital business. You will be responsible for the stability, security and performance of its core IT infrastructure. Reporting to the Technology Director, this role will lead the management and continuous improvement of the organisation's office IT environment, including servers, networks, infrastructure and end-user systems. This is a hands-on leadership role in a security-conscious, high-value operational environment where reliability, operational discipline and strong technical governance are essential. You will also manage a Systems Administrator, providing technical oversight, guidance and professional development while ensuring the smooth operation of day-to-day IT services. Key Responsibilities Own and manage the company's IT infrastructure, including servers, networks, office systems and end-user technology Ensure the availability, performance and reliability of all core systems and services Provide line management and technical leadership to the Systems Administrator Manage and maintain office infrastructure, including routers, switches, Wi-Fi, CCTV and VoIP systems Oversee monitoring, backup, disaster recovery and business continuity processes Manage the end-user hardware lifecycle, including laptop procurement, MDM provisioning and secure on boarding/off boarding Support business-critical systems in collaboration with Technology, Finance and Operations teams Deliver infrastructure upgrades, system improvements and technology projects Maintain accurate documentation for architecture, processes and infrastructure controls Manage patching, updates and system maintenance across infrastructure platforms Oversee relationships with external IT suppliers, hosting providers and technology partners Support the business in maintaining security compliance and best practice frameworks Identify risks, vulnerabilities and opportunities for operational improvement across infrastructure and security controls Skills & Experience Strong experience managing IT infrastructure in complex business environments Experience supporting Windows environments and device management using Intune Microsoft 365 administration including Entra ID Hands-on experience managing VoIP / telephony systems Experience supporting corporate Wi-Fi and local network environments Solid understanding of networking fundamentals including firewalls, VPNs, DNS and routing Experience implementing role-based access controls and security best practices Experience managing backup, disaster recovery and monitoring solutions Strong troubleshooting and problem-solving across infrastructure and systems Ability to maintain clear technical documentation and operational processes High levels of integrity, accountability and attention to detail Desirable Experience in e-commerce or high-value transactional environments Cyber security or infrastructure certifications (Microsoft, Cisco, CompTIA, CISSP etc.) Experience supporting Cyber Essentials, ISO 27001 or similar frameworks Linux server administration experience Benefits Bonus scheme up to 30% 25 days holiday + 8 bank holidays (option to buy an additional 5 days) On-site gym Health & well-being programme Employee discount scheme Why Apply? High ownership role with direct responsibility for critical infrastructure and security Opportunity to lead and develop a technical team Exposure to a fast-growing digital business environment Ability to influence systems, processes and operational resilience Work within a culture that values integrity, accountability and operational excellence At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

IT Technician Wandsworth, London 32,500 + 30 days holiday + Bank Holidays + Pension + Life Insurance Excellent opportunity for an IT Technician looking for a varied, hands-on role within a supportive school environment, where you will play a key part in maintaining and improving day-to-day IT operations. This organisation operates within the education sector and has built a strong reputation for delivering outstanding outcomes within a nurturing and inclusive environment. They are well-established and place a strong emphasis on staff wellbeing, collaboration and long-term development. This role will see you acting as the primary on-site IT support, working closely with the Head of IT and external providers. You will be responsible for handling support requests, maintaining systems and devices, and ensuring the smooth running of classroom and administrative technology across the school. The ideal candidate will have experience providing IT support in a multi-user environment, with knowledge of Microsoft 365 and a broad understanding of both Windows and Apple systems. You will be a strong communicator, comfortable supporting users of varying technical ability, and keen to develop your skills further. This is a fantastic opportunity to join a forward-thinking organisation where you can contribute to IT improvement projects, gain exposure to a wide range of technologies and enjoy a positive, community-focused working environment. The Role: IT Technician providing first-line and some second-line support across the school Manage and respond to support requests, troubleshooting hardware, software and connectivity issues Support Microsoft 365, Active Directory and user account administration Assist with Apple device management using MDM tools such as Jamf and Apple School Manager Support classroom and AV technology including iPads, projectors, smartboards and audio systems Assist with IT setup for school events such as assemblies and performances Monitor systems, backups and network alerts, escalating issues where required Maintain IT asset inventory and documentation, supporting hardware lifecycle management Contribute to IT improvement projects and system upgrades Onsite role in Wandsworth The Person: Experience in an IT support or IT Technician role within a multi-user environment Knowledge of Microsoft 365, Windows and Apple operating systems Strong troubleshooting skills with a logical and methodical approach Ability to learn new systems and technologies quickly Experience within education or a similar environment is desirable Based within a commutable distance of Wandsworth and happy to work onsite Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Prestigious opportunity with a Global manufacturing company for an experienced IT Manager to lead our UK technology operations from our HQ site, the backbone of our global infrastructure. This is a hands-on leadership role managing a small helpdesk team while working closely with our international infrastructure team and playing a key part in keeping our business running smoothly day to day and at scale.From presenting hardware refresh plans to stakeholders and physically racking servers, you will be responsible for: - Day-to-day management of a team of 3-5 helpdesk technicians Acting as the escalation point for complex or sensitive issues Overseeing the UK office servers, which host core business systems Collaborating with our wider infrastructure team on projects, upgrades, and incident response Owning the end-to-end IT onboarding experience for new starters Asset and Device Management Working with stakeholders to document current processes and formalise them into clear, repeatable SOPs Supporting physical IT tasks as needed - cabling, equipment moves, hardware swaps This role includes an element of travel. You will occasionally be required to visit our other sites, including internationally, and initial training will take place at our US operations. If you possess a combination of the following skills, then LET'S TALK! Proven experience in an IT management or senior IT role Comfortable leading a small team and managing helpdesk operations Confident working hands-on with hardware and physical infrastructure Experience managing mobile devices (iOS) and associated accounts Valid passport and willingness to travel internationally (approx. 10% of role, including initial US-based training) Windows Server experience (Active Directory, Group Policy, DNS/DHCP) Familiarity with Microsoft Exchange (on-premise or hybrid) Experience supporting ERP or accounting systems is advantageous but not essential. Background working in a multi-site or international IT environment MDM platform experience (Intune, Jamf, or similar) is nice to have but not essential. In return, you will be rewarded with the opportunity to shape and grow the IT function as the business scales, an enviable office environment in the Yorkshire Dales, with free on-site parking, and a tight-knit team. Company Pension with salary exchange Private Health Insurance 28 days annual leave, increasing with length of service On-site catering and free on-site parking Cycle to Work scheme (after probation) Access to our employee discounts portal (after probation) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Senior Data Manager SAP Rise Program (Contract,Manchester, hybrid) Are you a technical data expert with a passion for high-stakes business transformation? We are seeking an experienced Senior Data Manager to join a critical global initiative focused on modernizing enterprise architecture through the SAP Rise migration program. In this role, you will play a pivotal part in transitioning from legacy systems to a standardized cloud-based ERP ecosystem. You will work at the intersection of technical systems and business insight to ensure data remains high-quality, compliant, and architecturally optimized during this large-scale migration. The Role Data Governance & Quality: Drive a "Data Quality mindset" by monitoring systems, detecting issues, and executing end-to-end data corrections and standardizations. Migration Strategy: Support the introduction of interim architectures to test data contracts, quality governance, and new capabilities as we move toward a modern "North Star" data flow. Collaboration: Partner with Data Engineers, Scientists, and Business Analysts to build essential deliverables for the SAP Rise program. Strategic Oversight: Manage metadata, Master Data Management (MDM) integrations, and regulatory compliance while contributing to data management strategy and policies. Key Competencies Technical Expertise: Advanced skills in root cause analysis, MDM requirements, DQ Dimensions & Rules, and solution monitoring. Data Management: Proven ability in data lifecycle management, risk identification, and metadata management. Software & Analytics: Independent proficiency in coding, data visualization, and the adoption of data management tools. Project Leadership: Experienced in change management, stakeholder engagement, and delivering complex data quality implementations. AI & Ethics: Knowledgeable in ethical data handling, responsible AI, and compliance. Ready to help steer one of the most significant data migrations in the travel tech industry? Please apply here or share your CV to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Job Title - Senior Data Manager Location - Manchester, UK Type - Contract Job Description: About the role The Trips Data Governance team manages data for all aspects of trips, excluding stays, enabling teams to understand and improve business performance and customer experience. They are currently seeking an experienced Data Manager to join their impactful Data Governance team to support the critical SAP Rise migration program. About the SAP Rise program: The programme is a key business modernisation initiative to migrate the current Booking Transport (BTL) SAP instance to a standardised cloud-based ERP system. The programme will introduce an interim architecture between the current platform and the SAP S/4 RISE ecosystem to test processes, data quality and governance, data contracts, and new capabilities, while supporting the transition to the North Star architecture where data flows directly from a modernised enterprise order platform. Role Overview: In this role, a Senior Data Manager combines technical knowledge, business insight, and expert communication to provide critical information about data systems. This position focuses on supporting business needs with high-quality data through monitoring, issue detection, impact quantification, end-to-end data corrections, standardization, and architectural optimization. A key aspect of the role is to advocate for a Data Quality mindset across the organization. You will report to a Senior Manager and collaborate with other Data Managers on strategic objectives for data quality, governance, metadata management and regulatory compliance. This is a hands-on role where you will work closely with Business Analysts, Data Engineers, Data Scientists, and Insights Analysts to build deliverables required for the SAP Rise program. Roles & Responsibilities As a Senior Data Manager I (Level G), your required competencies include: Independence in: AI & Ethics: Independent in ethical data handling, responsible AI, compliance, knowledge & prompt engineering, and AI application in Data Management. Change & Project Mgt.: Independent in change management, planning, monitoring & delivery, stakeholder management, and DQ implementation. Critical Thinking: Independent in decision making, and DQ - investigate & resolve. Data & Info. Management: Independent in MDM integrations, MDM policies, document & content lifecycle, document & content classification, data risk identification, data risk decision, data risk mitigation, metadata management, and data lifecycle management. Effective Communication: Independent in communication basics, cross-cultural relationships, and tailored messaging & motivational communication. Privacy & Security: Independent in high-pressure communication, regulatory knowledge, vulnerability & mitigation, and compliance-by-design. Software & Analytics: Independent in coding, visualisation, and Data Mgt. Adoption. Stewardship: Independent in identification & training. Strategy & Policy: Independent in data management strategy, policies, standards & playbooks, and maturity model & assessment. Solution Design: Independent in solution requirements. Expertise Critical Thinking: Expertise in root cause analysis. Data & Info. Management: Expertise in MDM requirements. Software & Analytics: Expertise in analysis (both listed entries), Data Mgt. Integration, and DQ Dimensions & Rules. Solution Design: Expertise in solution monitoring & iteration. Stewardship: Expertise in advocacy & support. Randstad Technologies is acting as an Employment Business in relation to this vacancy.

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 3rd line support or senior mobile endpoint engineering role. Modern Device Management using Workspace ONE to manage a large mobile customer estate Workspace ONE Unified Endpoint Manager Apple Business Manager JAMF ZTNA (Zero Trust Network Access) Entra ID M365 Android Enterprise Manager Samsun KNOX Certificate creation and management Creation and management of user\device policies. Using smart groups to control devices in a customer estate iOS and Android mobile operating systems experience (installation and configuration) Mobile Device Management through Organisation Groups Device onboarding\offboarding If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

Purpose: - To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: - Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. - Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions, with stakeholders at all levels. - Analyse and present data using Excel to uncover trends, errors, or opportunities for improvement. - Develop and maintain project documentation, reports, and status dashboards. - Serve as the main 2nd Line point of contact for customer-facing issues. - Collaborate with technical teams to understand system functionality and relay findings effectively. - Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports to continuously improve data quality. - Support User Acceptance Testing (UAT) activities Engaging with stakeholders at all levels including developers, senior leadership team and programme managers etc. - Adhere to regulatory requirements and support maintenance of processes and procedures. - Train and Support business users with data requests Knowledge, Skills & Experience: - Proven experience in project management or system/process improvement roles. - Strong analytical skills with advanced proficiency in Microsoft Excel (formulae, pivot tables, data validation, macros, etc.). - Knowledge in other Microsoft Office applications, such as SharePoint, Project and Visio is desirable, but not essential. - Proficiency in C# and SQL is desirable, but not essential. - Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. - Ability to work independently with minimal supervision. - Excellent written and verbal communication skills. - Strong customer service orientation and experience managing external stakeholders at all levels. - Detail-oriented, organised, and able to prioritise in a fast-paced environment. - Ability to translate technical issues for non-technical stakeholders. - Full UK driving license. The successful candidate will be required go through a Baseline Personnel Security Standard (BPSS) Clearance and obtain SC Clearance. We work on a Hybrid basis with three days WFH and 2 days in our office in Emersons Green, Bristol. In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills. Your package will include: Competitive Salary and pension scheme with life assurance 25 Days Holiday (plus 8 statutory Bank Holidays) Holiday buy-back scheme (5 additional days available) Employee Assistance Programme supporting wellness with immediate access to: GP consultation and second opinions Mental health support Financial and Legal support Wellbeing and healthy living support Employee referral scheme with financial reward Cycle to work scheme Professional Membership and Study Sponsorship Pass scheme (£100 to undertake training of your choice) At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers. If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer. TVS have signed the Armed Forces covenant and are a forces friendly employer.

The job on offer Insights & Data (I&D) is a core part of UK and Global Capgemini organization. Enterprise Data Management (EDM) is part of I&D specialising in Data Governance, Data Quality, Data & Cloud Migration, Master Data Management, Data Warehousing. This role is a unique chance to workalongside some of the top experts in the country, on some of the largest and most complex client engagements across a variety of industry sectors. You will be given the opportunity to develop and grow - taking on responsibility from day one in a challenging but rewarding and meritocratic environment. The right candidate will quickly rise to senior positions on projects and within the practice. Data Governance, as opposed to other, more technical Information Management disciplines within our Insights & Data practice such as DQ, MDM, BI or Data Integration, is primarily focused on the Business side of our client organizations and frequently deals with senior executives, sometimes at Board level. Our IG engagements aim at improving the integrity and control of the client's critical data assets and ultimately at improving the organization's business performance, agility and compliance. Client organizations often struggle to govern data or simply neglect it. Making a data governance program work requires data governance expertise and experience, facilitation and negotiation skills as well as an ability to work with the client's internal dynamics. This is where Capgemini's Data Governance Consultants come in. Your role You will have the opportunity to: Advise clients on how to build and run an effective data governance program, using Capgemini's proprietary framework, methodology, templates and best practice. Assess & measure As-Is maturity, identify desired To-Be state and develop a plan and roadmap leading to agreed targets. Develop, set up or improve a suitable governance organization. Conduct stakeholder interviews and workshops to identify a holistic set of governance workstreams across all capabilities and data domains in scope. Host working meetings and use them to discuss and agree common standards, policies etc. Show data dashboards to senior executives to enable them to take remediation steps. Explore the client's need and willingness to invest into a Data Governance Management tool Your profile Data Governance experience, e.g. in Data Architecture/Data Modelling, Metadata Management, Reference Data Management, Business Glossaries, Data Dictionaries, Data Quality, Information Lifecycle Management. Information Strategy experience welcome. Experience in client-facing roles for Senior Data Governance Consultants including data management and/or Business Analysis. Meeting facilitation and negotiation skills (face-to-face and in conference calls). Outstanding verbal and written communication skills Experience in navigating corporate/office politics, management and leadership experience Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. At the Capgemini we offer opportunities to contribute to society, make a difference to the world and help Architects of Positive Futures. Through our sustainability framework Capgemini is at the cutting edge of helping organisations accelerate their net zero and wider sustainability ambitions. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

SAP Master Data Manager Location: Manchester, Birmingham, Reading or Edinburgh Career Level: Recruiting at the following levels: Consultant, Associate Manager or Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As one of SAP's Tier 1 global partners we understand the importance of data in our client's transformation journeys. Whether in the context of a S/4HANA transformation or as part of a data roadmap we strive to bring leading thinking and delivery of cutting edge solutions to our clients. You will work on full lifecycle data journeys with clients from roadmap through to execution, delivering value to our clients through the latest features and benefits within SAP solution set. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn to: Advise clients on their data transformation roadmaps driving value creation through the positioning of SAP enabled solutions as well as leading solutions from SAP partners. Define and carve out solutions to solve client business problems that take advantage of SAP's latest cloud enabled solutions. Support clients to develop data transformation roadmaps, advising on data operating model best practices, governance and hybrid technology architectures. Drive the necessary solution sign-off with robust thinking based on client business objectives, industry imperatives, risk assessment, budget and technology options. As SAP Master Data Consultant, you will: Advise clients on their data quality and governance challenges, helping them to develop business strategies for data in readiness for digital transformation journeys. Supporting clients with the data elements of their SAP S/4HANA migration journeys, helping them to formulate requirements and plans for successfully moving from ECC to SAP S/4 Hana. Assist clients with the evolution of their data governance models, ensuring the relevant business accountabilities are in place and appropriate technologies such as SAP MDG, other MDM tools and innovation are brought to simplify business data processes. Define and carve out solutions to solve client business problems that take advantage of the latest SAP and Accenture Cloud Solutions to enable a digitally driven client business model. Undertaking sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice. Deliver data governance, data quality and master data management for large scale programmes. Define Data Strategy, Data Governance, and Data Architecture for complex Businesses scenario. Help client to set up data organization and drive the data policies, standards, data Lineage, and business glossary for bringing people, process, and technologies together. Engage with Key Business stakeholder for formulating and closing the scope, technology, and other requirements. Play a critical client-facing role that interprets and translates client requirements into a solution that benefits from exploitation of some of Accenture's predefined assets. Actively participate in the delivery of solutions alongside Accenture Technology colleagues, ensuring that a value based functional business focus is retained in client transformation journeys. Provide subject matter expertise to different projects for data technology and key business problems. Should be able to deliver SAP MDG projects from a functional and technical perspective. Show more Show less Qualifications We are looking for experience in the following skills: Strong functional data management skills for Finance, Supplier, Material and Customer master data. Prior experience of assisting clients with the definition of data management processes and governance models. Experience of both advising clients on the data elements of their S/4HANA roadmaps and supporting the implementation of S/4HANA and associated Data Management solutions like SAP MDG. Proven ability of supporting clients with Data Quality challenges, working with the client to define corrective actions and data quality monitoring solutions. Good understanding of Agile and Scrum methodologies. Industry functional data experience is desirable but not essential. Understand and translate client requirements into solution definition, observing data management best practices. Ability to effectively communicate the implications of complex technical concepts to senior, non-technical audiences. Collaborate as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups. Understanding of Data Management and Governance frameworks and methodologies. Experience with data tools (i.e. SAP Data Services, SAP MDG, Information Steward, SAP ILM) Experience in Data Life cycle management. Set yourself apart: Ability to demonstrate innovative thinking in front of our clients in to help them maximise the value of their investments in data. A proven track record of data solution delivery experience from assisting clients with their initial thinking, through to definition of functional requirements, right through to delivery. The ability to develop relationships with clients, through confidence in presenting challenging points of view and innovative solutions to their business challenges. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications 30/05/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found. RROOTS SRG100 Locations Birmingham,Edinburgh,Manchester,Reading

You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/ Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/ SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

Technical Delivery Lead (Manager)- apply today! Do you Enjoy developing long lasting working relationships with clients in some of the biggest household names in the world, across a variety of industries? Dream of delivering innovative, tailored modern IT solutions that truly make a difference? Wish to work with a team where your individual skills and experience are recognised and valued? Have an innate passion for technology - a thirst for knowledge and learning new skills? If any of these statements struck a chord with you, you need to get in touch with us! Avanade are looking for experienced and enthusiastic Technical Delivery Lead expert to join us at Manager or Group Manager level. You will become part of our diverse and accomplished Infrastructure community, working with the latest Microsoft 365 technologies, helping deliver high quality, bespoke solutions to our clients. Note: We are not able to accept applications from those requiring Visa/Work permit sponsorship. Applicants must already be eligible to live and work in UK. About our team : The Infrastructure team play an instrumental part in doing what Avanade does best: we design and run the foundational core of our innovative digital solutions for our clients, working with them to transform their businesses for the future. We are a friendly, enthusiastic, and diverse bunch of people, currently 125 strong and growing. We would love to bring on more people who are just as passionate for technology as we are; people that love to learn new skills and grow their careers, all while enjoying a good work-life balance and a good social life after work. Come and work with the best Microsoft technologists. Be part of a team that innovates and develops revolutionary solutions for our clients, delivering tomorrows technology today. About you: Enterprise Mobility & Security - Intune MDM & MAM, AAD, Identity, Information Protection, Threat Protection, Cloud App Security Windows 10 - Intune/SCCM, Autopilot, Hybrid AD joins, Defender ATP, PowerShell Windows Virtual Desktop (WVD) - Architecture, Deployment, Azure Automation, FSlogix, Azure Files Microsoft Endpoint Manager - Configuration Manager Current Branch, Intune and Co-management Workloads, Windows as a Service AD - GPO, DNS, DHCP, Health checks You love a challenge when it comes to complex technical solutions You enjoy working with team members from diverse backgrounds across the globe. As a Technical Delivery Lead, Manager you bring the following skills: Superb communication and interpersonal skills - you will work directly with our clients, alongside our robust team of consultants, or within a client team. You can communicate and present complex information to both technical and non-technical stakeholders, verbally and in written form. Lead large & small project teams involved in the delivery of Modern Workplace, in particular Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager and Windows Virtual Desktop Manage client relationships to ensure successful delivery, taking responsibility for project reporting and budget tracking Act as the overall architect and provide deep subject matter expertise in either Windows 10, Enterprise Mobility & Security, Microsoft Endpoint Manager or Windows Virtual Desktop You have experience engaging with the client to gather and advise on their requirements, writing high level and detailed designs as well as define architectural topologies. Maintain strong working knowledge of the Office365 service, and all required tools and products. Some of the benefits we offer are: Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, 80 hours per annum studying towards Microsoft Certifications, generous pension and much more! Avanade University - real-time access to technical and skilled resources globally A dedicated Career Advisor to coach you and support your progression within the company Engaged and helpful co-workers genuinely interested in your growth Opportunities to move between technical and delivery focused roles A genuine focus on you as an individual - we help you discover your true potential and support you in growing your career and horizons. Avanade is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information, or any other protected status.

Senior Project Manager - Data Warehouse / Master Data Management On behalf of our leading client we are looking for a vastly experienced Senior Project Manager or Programme Manager with a wealth of Data experience, specifically around MDM, Data Warehouse and wider Data Migration. You will ideally have multi (private) sector experience and will need to be able to commute to Bedfordshire a couple of times a week for workshops and meetings. This is working on a large scale IT Transformation with significant board level investment and interest. This will be a full end to end programme and could last two to three years. Experience: - Senior Project / Programme Manager - A wealth of data experience - specifically around MDM, Data Warehouse and wider Data Migration - Multi (private) sector experience - Excellent stakeholder management - Bridge between IT and Change - Ability to travel to Bedfordshire a couple of times a week

Mobile Device Support Officer Location: South East London Hours per week: 35 Our clients ICT Strategy division is actively recruiting for a Mobile Device Support Officer who will take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers and other local government organisations. The Mobile Device Support Officer will lead on our clients drive to enable smarter ways of working through the introduction of mobile technology solutions while keeping corporate information secure. The successful candidate will, on behalf of and under the leadership and supervision of the Senior Support Engineer, undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions and vet any new mobile solutions prior to release into the live environment to ensure that they meet client and user requirements. The candidate will also provide first level support of all platforms (Android, iOS, Windows 10 Mobile, BlackBerry); identify, report and solve problems or escalate to supplier if necessary; review new OS versions, updates and test new mobile apps; register, manage and retire smart devices in mobile device management (MDM) system. Essential Requirements: • Minimum of A level standard. • ITIL Foundation certificate and project management skills or certification. • Ability to work unsupervised and on own initiative with accuracy and attention to detail. • A commitment to improve the quality of service to the community. • Ability to plan, prioritise and organise work in order to deliver objectives set by manager. • Ability to communicate clearly and effectively (orally and in writing) and develop positive relationships that generate collaborative working, confidence and respect. • Ability to develop practical and creative solutions to issues. • Ability to ensure equal access to and treatment in employment and services, develop and implement perceptive and innovative approaches to positive action, develop policies and practices to combat unlawful discrimination. • Willingness and ability to work flexible hours to meet the service requirements. • Ability to promote and maintain high standards of professionalism, integrity and probity through personal conduct, use of appropriate procedures and compliance with standards. • Understanding of Performance Management, able to define objectives for self. • Excellent knowledge and understanding of mobile device solutions and their application in a business environment. Main Duties and Responsibilities: • To support the development and implementation of the policies and strategies that ensure the clients vision of e-enabled, seamless and integrated services are delivered. • To deliver the clients Customer Focus Vision via the ICT strategy. • On behalf of and under the leadership and supervision of the Support Team Manager to undertake operational leadership of projects and project teams of various sizes developing whole organisational mobile solutions. • To implement the clients mobile strategy, working with company members and chief officers where necessary. • To take ownership of issues relating to mobile technology and its application and seek solutions through personal research, liaison with external providers. Technical experience in the following areas: • First level support of all platforms • BES12 and Blackberry support • iOS, Android and Windows 10 Mobile • Mobile Device Management – BES; MobileIron; Airwatch etc. • User profile management • Device maintenance and upgrade (iPad; iPhone; Samsung; BlackBerry) • Ensure that an inventory is kept which details mobile devices in use across the clients which is regularly audited. • Vet any new mobile solutions prior to release into the live environment to ensure that they meet clients and user requirements. • To deliver a high quality, customer focused service, ensuring that ICT achieves its key objectives and targets in the most cost effective and efficient manner. • To work across a very broad range of seniority (including Directors and Directorate leads) and be able to understand their mobile requirements and communicate our mobile vision regardless of their ICT literacy skills • To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. • To carry out any additional duties not listed above as allocated by the Support Team Manager. • To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by manager. • Ensure all the services within the area(s) of responsibility are provided in accordance with the clients commitment to high quality service provision to users. • Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation. • Carry out duties and responsibilities in accordance with the clients Health and Safety Policy and relevant legislation. Staff Management: • To line manage the Application Support Analyst. • To manage staff performance, attendance and absenteeism, and, where necessary, take appropriate action within the client frameworks procedures. • To assist with the recruitment, selection of staff within ICT. • To adhere to the appropriate staff PRAD mechanisms in place and ensure that the performance and development of all staff is monitored accordingly