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JOB DESCRIPTION Are you ready to make a difference and shape the future of technology? At the company, you'll be part of a dynamic team that thrives on innovation and collaboration. You'll have the opportunity to grow your career, expand your skills, and work on projects that matter. We value your expertise and encourage you to push boundaries as you help deliver market-leading products. Experience a culture that celebrates diversity, inclusion, and respect. As a Senior Lead Software Engineer in the PTT team, you will play a pivotal role in enhancing, building, and delivering trusted technology products in a secure, stable, and scalable way. You will leverage your deep technical expertise and problem-solving skills to address challenges across multiple technologies and applications. You will help shape the team culture, drive business impact, and contribute to our engineering community. Your work will influence product design, application functionality, and technical operations. Job Responsibilities Provide technical guidance and direction to support business and technical teams, contractors, and vendors Develop secure, high-quality production code and review and debug code written by others Drive decisions that influence product design, application functionality, and technical operations Serve as a subject matter expert in one or more areas of focus Advocate firmwide frameworks, tools, and practices of the Software Development Life Cycle Influence peers and project decision-makers to adopt leading-edge technologies Contribute to a team culture of diversity, opportunity, inclusion, and respect Required Qualifications, Capabilities, and Skills Formal training or certification in software engineering concepts Hands on experience in system design, application development, testing, and operational stability Advanced working experience with Java, Spring Boot, React, and Kubernetes Proficiency in automation and continuous delivery methods Skilled in all aspects of the Software Development Life Cycle Advanced understanding of agile methodologies, including CI/CD, application resiliency, and security Demonstrated proficiency in software applications and technical processes within a technical discipline (such as cloud, artificial intelligence, machine learning, or mobile) In depth knowledge of the financial services industry and IT systems Practical cloud native experience Preferred Qualifications, Capabilities, and Skills Experience with Java and Oracle Familiarity with messaging platforms such as RMQ and Kafka Expertise in Kubernetes Proficiency in ReactJS and JavaScript Functional knowledge of FX or Dervis Settlements domain We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Cloud Operations Engineer Overview At Mimecast, we operate at scale-protecting billions of emails daily across a global hybrid-cloud infrastructure. If you're passionate about reliability, automation, and solving complex challenges in mission-critical environments, this is the opportunity for you. Why Join Us "This is a hands-on role in a team responsible for ensuring Mimecast's Hybrid Cloud infrastructure remains secure, resilient, and scalable. You'll work with cutting-edge technologies like Kubernetes, AWS, and Infrastructure-as-Code, all while collaborating with a supportive and talented team. If you're excited about making a real impact and growing your career in our Cloud Platform Team, I'd love to hear from you." - Hiring Manager, Cloud Platform AI-First Engineering at Mimecast Mimecast is an AI-First engineering organization. Our teams actively leverage AI-powered development tools across all facets of engineering, from code development to testing, documentation, and operations. We're looking for leaders who don't just use AI tools but champion their adoption and establish new ways of working. Our AI leadership extends beyond how we build to what we build. Our Mihra AI agent delivers 7x faster threat response for customers, and we're recognized as "Agents of Change" in Human Risk Management. Engineers here work at the intersection of cutting-edge AI tooling and AI-powered security products that protect organizations worldwide. What You'll Do: Ensure platform reliability : Configure and maintain infrastructure to ensure optimal performance, security, and availability. Manage containerization platforms : Operate and improve Kubernetes and AWS EKS to support Mimecast's microservices architecture. Automate infrastructure : Build reusable Infrastructure-as-Code (IaC) and automation to standardize infrastructure provisioning and deployment processes. Troubleshoot and resolve issues : Identify and resolve infrastructure issues across Linux and Kubernetes systems in a hybrid-cloud environment, minimizing downtime. Enhance security : Strengthen the security posture of infrastructure configurations, aligning with the latest cybersecurity standards. Improve processes : Collaborate with the team to continuously refine operational processes and documentation. Maintain observability tools : Manage and operate monitoring and observability tools like Graphite, Prometheus, Grafana, Elastic, Nagios, and LogScale. Support engineering teams : Provide exceptional support to internal Product and Engineering teams, meeting their requirements for the Mimecast Cloud Platform. Participate in on-call rotations : Support the team by participating in on-call rotations and performing out-of-hours maintenance as necessary. What You'll Bring: Technical expertise : Experience in roles such as Site Reliability Engineer (SRE), Platform Engineer, Cloud Operations, or Sys Admin. Kubernetes proficiency : Strong hands-on experience with Kubernetes (k8s) and containerization in production environments. Linux expertise : Proficiency in maintaining and troubleshooting Linux operating systems and distributed systems at scale. Infrastructure knowledge : Solid understanding of core infrastructure services such as DNS, Identity Management, load balancers, and web servers. Networking basics : Foundational knowledge of computer networking. IaC and scripting : Experience with Infrastructure-as-Code tools like Terraform/CloudFormation and configuration management tools like Puppet. Proficiency in at least one programming or scripting language. Proactive problem-solver : A proactive attitude with a willingness to take on new challenges, deliver results, and learn new technologies quickly. Collaboration skills : Outstanding communication and social skills, with the ability to connect with others and problem-solve effectively. Why This Role: Global impact : Join a cybersecurity company operating at genuine global scale, protecting organizations and their people. Engineering excellence : Be part of a Cloud Platform organization that values automation, reliability, and doing things properly. Competitive rewards : Enjoy competitive compensation as part of a broader total rewards package, including benefits and wellbeing programs. Career growth : Access opportunities to develop expertise in hybrid-cloud infrastructure, Kubernetes, and automation, with clear paths to senior engineering roles. Collaborative culture : Work alongside experienced engineers and leaders who invest in your development. Career Growth Opportunities Develop deep expertise in hybrid-cloud infrastructure, Kubernetes, and automation. Build strong Infrastructure-as-Code and automation skills in a production environment that demands them. Grow into senior engineering or team lead roles within Cloud Platform. Work alongside experienced engineers and leaders who are committed to your development. Manager's Working Style & Team's Purpose The Site Reliability Engineering team exists to ensure the reliability and resiliency of Mimecast's Hybrid Cloud infrastructure. The team's purpose is to deliver a platform that is secure, performant, and scalable, enabling Product and Engineering teams to innovate faster and deliver more value to customers. Day-to-day, you'll work in a collaborative environment, tackling complex challenges and contributing to the continuous improvement of Mimecast's infrastructure. The expectation is hands-on technical credibility combined with a proactive approach to problem-solving and teamwork. Join our Cloud Platform team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements. Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge! Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person: Fosters a culture of collaboration, communication, performance and learning. Drives innovation and creativity within and between teams. Introduces employees to priorities outside of their immediate realm. Ensures important interpersonal relationships and connections with one another and our community! The base salary range for this position is £64,000 £96,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Job Information Date Opened 27/05/2026Job Type ContractWork Experience 5+ yearsIndustry Government & Public SectorSalary 500 outside IR35City LondonProvince Greater LondonCountry United KingdomPostal Code EC1AJob Description About the company the company is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. Role Overview We are seeking a highly experienced Senior Software Developer with proven expertise in delivering services aligned with UK Government Digital Service (GDS) standards. You will play a critical role in designing, building, and scaling secure, accessible, and user-centric digital services for public sector or GDS-aligned environments. Key Responsibilities Architect, design, and develop cloud-native applications using Java (Spring Boot) and AWS Build responsive, accessible frontend applications using React and GOV.UK Design System Deliver services aligned with GDS Service Standard and Technology Code of Practice Lead development across all phases: Discovery, Alpha, Beta, and Live Ensure compliance with accessibility (WCAG 2.1) and performance standards Implement CI/CD pipelines and DevOps best practices Collaborate with Product Managers, Designers, and User Researchers in agile teams Integrate with GOV.UK platforms (Pay, Notify, One Login) Conduct code reviews, enforce best practices, and mentor team members Ensure security, scalability, and resilience of applications Required Skills & Experience Core Technical Skills Strong experience in one or more languages: Java, Node.js, Python, .NET Frontend experience with: React, Angular, Vue.js Experience with RESTful APIs and microservices architecture Cloud platforms: AWS, Azure, GCP (preferably AWS for GDS projects) Containerization: Docker, Kubernetes CI/CD tools: Jenkins, GitHub Actions, GitLab CI GDS-Specific Experience Hands-on experience delivering projects aligned with UK GDS standards Strong understanding of: Service Manual, Technology Code of Practice, Design System (GOV.UK Design System) Experience preparing for and passing GDS service assessments Familiarity with public sector procurement and delivery environments Soft Skills Strong stakeholder communication and leadership skills Ability to work in fast-paced, agile teams Problem-solving mindset with attention to detail Passion for building user-centrics digital services Diversity & Inclusion At the company, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.

The Subscriptions mission helps people discover the right Spotify experience for them and supports the entire journey from free to paid. Our teams build products and services that make it easier for listeners around the world to understand the value of Spotify Premium while enabling sustainable growth for the business. The Markets & Subscriptions team oversees the entire user journey on Spotify and ensures we engage with people in innovative ways, every step of the way. Our team grows Spotify's audience by finding future listeners around the world and delivering the right value to them, at the right time. With research, product development, product design, engineering, and marketing all collaborating in one organization, we're able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships with Spotify. We are looking for a Senior Backend Engineer to join our cross functional team of data scientists and mobile, web, and backend engineers to build the services that power Spotify's free-to-paid experiences. What You'll Do Collaborate with a cross-functional engineering team to build and evolve Spotify's subscription conversion experiences. Design and develop scalable backend services and APIs using Java, gRPC, and GCP. Partner with teams across the Subscriptions mission to support new products, plans, and global launches. Build resilient backend systems that support millions of users across web and mobile. Work closely with product managers and engineers to deliver technical solutions that solve meaningful customer and business problems. Lead technical initiatives while mentoring teammates and raising engineering quality across the team. Champion engineering best practices, operational excellence, and continuous improvement. Who You Are You thrive in collaborative environments and enjoy solving complex technical problems with others. You have 5+ years of experience building backend systems at scale. You have experience with Java, gRPC, and Google Cloud Platform (GCP). You know how to design APIs and backend services consumed by multiple client platforms. You care about writing maintainable, high-quality, production-ready software. You have experience working with internal stakeholders to build reusable platforms and services. Experience with subscription, conversion, commerce, or merchandising systems is a plus. Where You'll Be This role is based in London, England or Stockholm, Sweden. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

Join Tether and Shape the Future of Digital Finance At Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting edge solutions empower businesses- from exchanges and wallets to payment processors and ATMs-to seamlessly integrate reserve backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Our innovative product suite features the world's most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. But that's just the beginning: Tether Power Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco friendly practices in state of the art, geo diverse facilities. Tether Data Fueling breakthroughs in AI and peer to peer technology, we reduce infrastructure costs and enhance global communications with cutting edge solutions like KEET, our flagship app that redefines secure and private data sharing. Tether Education Democratizing access to top tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you're passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We've grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job As part of the Technology Distribution team of Tether Data, we are seeking an Engagement Manager to lead the implementation of AI driven initiatives powered by QVAC, Tether's SDK for local AI and delegated inference. The role focuses on orchestrating complex, multi stakeholder deployments of decentralized AI solutions across enterprise, government, and institutional environments. This position combines client engagement, technical coordination, and delivery oversight to ensure successful onboarding and execution of AI use cases, ranging from edge AI deployments to privacy preserving inference systems. The Engagement Manager plays a central role in aligning client objectives with product capabilities, coordinating internal and external stakeholders, and driving implementations from initial scoping through production rollout. Responsibilities Client & Partner Engagement Act as the primary point of contact for clients and partners during AI implementation initiatives, ensuring clear communication, expectation alignment, and structured execution. Guide clients in translating business requirements into AI deployment strategies leveraging QVAC capabilities (local inference, delegated compute, privacy preserving architectures). Support Expansion team in shaping AI related opportunities by providing input on feasibility, integration complexity, and delivery approach. Identify opportunities to extend implementations across additional use cases, geographies, or Tether technologies. Implementations Oversight Lead end to end coordination of QVAC based implementations from kickoff through production deployment. Define implementation roadmaps, milestones, and dependencies across AI models, infrastructure, and integration layers. Ensure alignment between client expectations and actual product capabilities, avoiding scope drift or mispositioning. Track progress across multiple concurrent AI deployments, ensuring timely delivery and readiness for production environments. Cross functional Coordination Coordinate closely with product, engineering, and research teams to align on QVAC capabilities, limitations, and roadmap evolution. Facilitate integration between client systems and QVAC components, including model deployment pipelines, APIs, and compute environments. Work with legal and compliance teams where required, particularly in sensitive AI deployments involving data locality or privacy constraints. Maintain structured communication flows across all stakeholders involved in the implementation lifecycle. Governance & Reporting Establish and maintain governance frameworks including implementation plans, risk tracking, and decision logs. Produce executive level updates summarizing progress, risks, blockers, and next steps. Ensure documentation of implementation architectures, deployment patterns, and key learnings for reuse across future projects. Support escalation management and ensure timely resolution of technical or operational challenges. Core Experience 5+ years of experience in program management, technical account management, or delivery roles within AI, data infrastructure, or complex technology environments. Proven experience managing cross functional implementations involving multiple stakeholders (internal teams, clients, external partners). Strong ability to operate at the intersection of technical and business domains. Technical Understanding Familiarity with AI/ML deployment concepts, including model inference, edge/local AI, and distributed compute architectures. Understanding of APIs, SDK integrations, and system architecture patterns. Ability to engage in technical discussions with engineering teams while maintaining business level clarity with clients. Communication & Execution Strong communication and stakeholder management skills, including experience working with enterprise or government entities. Structured approach to project tracking, documentation, and governance. Ability to manage ambiguity and operate in fast evolving, early stage environments. Nice to Have Experience with decentralized technologies, blockchain, or privacy preserving systems. Exposure to AI infrastructure tooling or MLOps workflows. Experience in regulated industries or public sector projects. Basic familiarity with programming or scripting environments (Python, APIs, CLI tools). Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: Verify the recruiter's identity. All our recruiters have verified LinkedIn profiles. If you're unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double check email addresses. All communication from us will come from emails ending We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.

The role: Joining our Cloud Platform team as a Lead DevEx Engineer, you will play a key role in improving how engineers build, ship and operate services across the company. This brand new role is created to bridge the gap between application development and platform engineering, creating a more consistent, scalable developer experience as we continue to evolve our platform strategy. You will focus on building for engineers - creating and shaping the templates, standards and foundations used across services. Alongside this, you will have the opportunity to contribute to emerging platform initiatives, including work that supports AI enablement across the engineering organisation. This is a high impact role with real scope to influence how engineering works at the company. What you'll get to do in the role: Own and evolve the service template library for .NET, Node.js and Python - covering project scaffolding, dependency management, containerisation, local development setup and production configuration. Build and maintain CI/CD pipeline templates in GitHub Actions and/or Azure DevOps, covering build, test, security scanning and deployment - consistent across stacks and reusable across teams. Define and ship observability standards: structured logging, distributed tracing and alerting integrated into service templates so every new service is production ready from day one. Work hands on with Datadog, incident.io and/or GCP/Azure native logging and monitoring tooling to build the platform level observability layer teams plug into. Contribute to our thinking on a potential Azure to GCP migration - helping assess changes for developer tooling and service templates and building proof of concept work that informs the decision. Partner with product engineers to understand where developer experience breaks down - slow pipelines, confusing templates, missing runbooks - and fix the root causes, not the symptoms. Lead technical decisions on platform tooling: evaluate new tools, write ADRs, and drive adoption of improvements across multiple engineering teams. Mentor engineers in the Cloud Platform team and act as a go to resource for product engineers getting to grips with platform tooling. What we think you'll need: Proficient in at least one of .NET (C#), Node.js or Python - able to build, configure and template production grade services in each. Strong GCP experience (Azure experience is a nice to have). Hands on experience designing reusable CI/CD pipeline templates - GitHub Actions or Azure DevOps - consistent across stacks and teams. Comfortable with containerisation (Docker) and deployment on Kubernetes or Cloud Run. Observability experience with at least one of Datadog, incident.io or cloud native logging and monitoring (GCP Cloud Operations or Azure Monitor). Infrastructure as code with Terraform. A proven track record of driving adoption - building things engineers use, writing docs that get read. The interview process: Screening call with Chess (Internal Recruiter) (30 min) Video interview with the Hiring Manager (45 min) In person code pairing interview with a member of Engineering team (1 hour) Video interview with the wider company team (1 hour)

We are seeking a hands on high calibre architect for our Investment Technology platform who combines strategic thinking covering both business and technical architecture disciplines within a front office orientated global asset management technology environment. The Platform Architect is responsible for the end to end technical strategy, architecture, standards, and roadmap for one or more technology platforms. This leadership role demands deep knowledge of current and emerging platform technologies and end to end business flows covering Investment / front office capabilities. The Platform Architect ensures platforms are designed and evolved for consistency, scalability, convergence, and alignment to enterprise technology strategy-enabling business outcomes across all domains. About Schroders We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The base We moved into our new HQ in the City of London in 2018. We're close to our clients, in the heart of the UK's financial centre. And we have everything we need to work flexibly. The team The Asset Management Platform (AMP) is a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders' investment, client and operational capabilities. AMP brings together a set of business aligned technology platforms-including Client, Investment, Group Operations, Data and Finance-into a single, integrated asset management capability, enabling consistent, scalable and value driven outcomes across the firm. Operating within a platform centric model, teams are aligned to business outcomes while leveraging shared enterprise capabilities across architecture, data, engineering and delivery to drive standardisation, reuse, and speed of execution. The Platform The Investment Platform is a core domain within the Asset Management Platform, supporting the full front office lifecycle from research, quantitative analysis and investment solutions through to portfolio construction, order generation and trading. Operating as a business aligned, outcome driven platform, it brings together integrated teams, shared data and standardised engineering and delivery practices to enable scalable, high performance investment capabilities. As part of a broader, enterprise Asset Management Platform strategy, the Investment Platform plays a critical role in harnessing data and AI, simplifying the technology landscape, and delivering the tools and insights that underpin investment decision making across the organisation. What you'll do Platform Ownership: Own platform architecture, technical standards, and patterns-ensuring alignment to enterprise overall strategy. Technical Leadership: Provide hands on leadership and deep expertise in specific technology platforms (e.g., cloud, data, integration, security). Platform Roadmap: Develop, maintain, and communicate platform roadmaps aligned to business and technology objectives. Standardisation and Convergence: Drive platform standardisation and convergence across technology pillars and business domains. Continuous Improvement: Enable continuous evolution and improvement of the platform ecosystem, ensuring platforms remain secure, resilient, and performant. Cross Team Collaboration: Work closely with domain architects, business stakeholders, and the Enterprise Architecture team to ensure platforms meet current and emerging needs, align with enterprise direction, and support business strategy. Architectural Governance: Contribute to standards, principles, governance, and the architectural community at the platform level. Consultation: Provide technical input and guidance to business led projects and domain architects. The knowledge, experience and qualifications you need Proven experience as a Platform, Domain or Enterprise Architect within a complex, large scale technology environment, ideally within asset management or financial services Strong understanding of front office investment capabilities, including research, quant, portfolio construction, order generation and trading workflows Demonstrable experience defining and delivering platform strategies, target architectures, standards and roadmaps, with clear alignment to business outcomes Direct experience with Aladdin or equivalent front office investment platforms, with a strong understanding of how such platforms integrate across the investment lifecycle and wider technology estate Deep knowledge of modern architecture principles, including event driven architecture, API led integration, cloud native design and data centric platforms Experience operating within platform centric operating models, driving standardisation, reuse and convergence across multiple domains and teams Strong understanding of data platforms and data architecture, with experience leveraging data to enable advanced analytics and AI driven capabilities Proven ability to establish and enforce architecture governance, standards and assurance, working within enterprise guardrails and contributing to broader architecture communities Ability to translate complex business strategy and investment domain requirements into clear, scalable technology architecture and design decisions Hands on technical depth with the ability to engage credibly with engineering teams and influence solution design and delivery Experience working across multiple technologies, vendors and third party platforms, including managed services and strategic vendors Strong stakeholder management skills, with the ability to influence senior business and technology leaders across global teams Proven track record of leading architecture for large scale, business critical transformation programmes What you'll be like The successful candidate will be a strategic and outcome driven architect, able to connect business priorities with clear, scalable technology direction. They will combine strong vision with pragmatism-defining long term platform strategy while making practical decisions that enable delivery at pace. With deep technical credibility, they will engage confidently across architecture, engineering and delivery teams, shaping solutions that are robust, aligned to enterprise standards and focused on delivering tangible business value. They will operate as a collaborative and influential leader within a complex, global environment, driving alignment across business and technology stakeholders. A strong advocate of simplification, standardisation and reuse, they will actively reduce complexity and drive convergence across the platform. Clear in their communication and accountable in their approach, they will take ownership for the platform's evolution, contribute to the wider architecture community, and continuously apply emerging technologies-particularly data and AI-to enhance investment capabilities and outcomes. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio economic background or any other protected characteristics About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 1597 Job Category Technology Posting Date 06/19/2026, 12:36 PM Job Schedule Full time Locations 1 London Wall Place, London, EC2Y 5AU, GB

Company the company, a global investment bank and securities firm, has served companies and their investors for over 60 years. Headquartered in New York City, with offices in more than 25 cities around the world, the company provides clients with capital markets and financial advisory services, institutional brokerage, securities research and asset management. The firm is a leading provider of trade execution in equity, high yield, convertible and international securities for institutional investors and high net worth individuals. Role Overview the company is seeking a highly experienced Senior Full Stack / Native Cloud Engineer at Vice President level to join our London Technology team. This is a strategic, hands on engineering leadership role focused on designing and delivering scalable, cloud native, event driven platforms that enable data driven and intelligent solutions across the company' client facing business units. The role will form part of the Madison CRM & Analytics programme and will require a strong combination of deep technical expertise, end to end delivery ownership, and engineering leadership. The successful candidate will work closely with business stakeholders, product managers, and globally distributed technology teams to build resilient, high performance platforms and user facing solutions that support critical front office workflows. This role is well suited to an engineer who is comfortable operating across the full technology stack, from backend services and distributed data architecture through to responsive user interfaces, production support, and engineering best practice. Key Responsibilities Lead the design, development, and delivery of backend services and platform components using Java 8+ / Spring Boot and Python / FastAPI. Build, enhance, and operate event driven, real time data pipelines using Kafka and related streaming technologies. Provide deep technical expertise in distributed systems, data architecture, and scalable platform design. Design, implement, and maintain Java based APIs and microservices, including REST, OpenAPI, GraphQL, and gRPC services. Work with modern data technologies including PostgreSQL, MongoDB, and Amazon Redshift. Deliver reliable, performant, and responsive user interfaces aligned to UX designs, using Angular or React. Own solutions end to end, from technical design and architecture through to production deployment, monitoring, support, and continuous improvement. Champion engineering best practices across code quality, testing, CI/CD, observability, maintainability, and operational resilience. Mentor and guide junior and mid level engineers, setting high technical standards through code reviews, design reviews, and hands on technical leadership. Independently identify, analyse, scope, and propose solutions to complex technical challenges with minimal direction. Partner closely with business stakeholders, product managers, and cross functional technology teams to translate requirements into robust technical solutions. Optimise systems for performance, scalability, resiliency, reliability, and low latency operation. Participate actively in Agile ceremonies, contributing to sprint planning, estimation, execution, retrospectives, and continuous delivery improvements. Collaborate with globally distributed engineering teams to ensure consistency of architecture, delivery standards, and platform evolution. Support production systems, ensuring timely issue resolution, effective root cause analysis, and ongoing service improvement. Required Skills and Experience Strong professional experience in full stack software engineering, ideally within financial services, capital markets, or another complex enterprise technology environment. Advanced backend engineering experience with Java 8+, Spring Boot, and microservices based architectures. Strong Python development experience, preferably with FastAPI or similar modern API frameworks. Proven experience designing and building cloud native, distributed, scalable, and resilient systems. Hands on experience with Kafka or similar event streaming technologies. Strong understanding of API design and service integration patterns, including REST, OpenAPI, GraphQL, and gRPC. Practical experience with relational and NoSQL data platforms, including PostgreSQL, MongoDB, and Redshift. Frontend development experience using Angular or React, with a focus on reliable, maintainable, and responsive UI delivery. Strong understanding of software engineering best practices, including automated testing, clean code, code reviews, CI/CD, observability, and secure development practices. Experience deploying and operating production grade systems in cloud or hybrid cloud environments. Demonstrated ability to lead technical delivery, mentor engineers, and influence architecture decisions. Strong analytical and problem solving skills, with the ability to operate independently in a complex delivery environment. Excellent communication skills, with the ability to engage effectively with technical teams, business stakeholders, and product partners. Preferred Skills Experience working on CRM, client intelligence, sales enablement, or front office data platforms. Experience in investment banking, equities, fixed income, wealth management, or broader financial services technology. Familiarity with AWS or other public cloud platforms. Experience with containerisation and orchestration technologies such as Docker and Kubernetes. Knowledge of observability tooling, monitoring frameworks, distributed tracing, and production support best practices. Experience working in globally distributed Agile engineering teams. Understanding of data governance, data lineage, entitlements, and regulatory considerations in financial services environments. Candidate Profile The ideal candidate will be a hands on engineering leader who combines strong technical depth with pragmatic delivery judgement. They will be comfortable moving between architecture, coding, code reviews, stakeholder engagement, and production support. They should demonstrate ownership, intellectual curiosity, strong communication skills, and a commitment to delivering high quality technology solutions in a fast paced environment. They will be expected to set technical direction, raise engineering standards, and help build scalable platforms that support the company' client facing businesses.

Job Description We are seeking a Senior Software Engineer II to collaborate with our Regional Europe & UK team, driving data driven and innovative growth decisions and leading the team in delivering value to our customers by developing the product within Europe. Responsibilities Design, build, and maintain high performance, scalable tools and services utilizing Java, Kotlin, Spring Boot, cloud technologies, etc. Build account level features such as tax payments or savings account products for European markets. Collaborate with product managers to develop business requirements and translate them into technical solutions. Mentor junior engineers, offer technical guidance, and conduct code reviews. Drive architectural decisions and technical strategy for the Regional Expansion Tribe. Contribute to engineering culture through knowledge sharing and best practices. Work with product team on customer interviews, gather quantitative and qualitative data, and build solutions based on insights. Document and present data driven results to product stakeholders, explaining and proposing strategies that align with risk appetite and business objectives. Qualifications Knowledge of Java and Spring Boot. Experience with asynchronous messaging systems such as Kafka. Experience with relational databases, SQL query optimization, and schema design. A strong product mindset, prioritizing customer needs and making data driven decisions. Strong sense of ownership and excellent communication skills to drive cross team projects. Ability to work independently and as a collaborative team player. Ability to break down complex projects into incremental milestones delivering customer value. Experience with common design and architectural patterns and passion for writing clean, performant, well tested code. Curiosity and drive for continuous learning and improvement. Adherence to and advocacy for best coding practices, continuous delivery, and code reviews. Proven track record of leading technical initiatives and mentoring other engineers. Benefits Starting salary: £111,000 - £145,000 + RSUs Company benefits Hybrid work options Engineering career map and resources Tech stack information (2025 update) Opportunities within London office We are committed to diversity, equity, and inclusion.

About the role We are seeking a Senior Backend Engineer II that is passionate about our mission of money without borders to collaborate with our Regional Europe & United Kingdom team. Your role will be to drive data driven and innovative growth decisions, with a unique opportunity to lead and grow the team in delivering value to our customers by developing the Wise product within Europe. How we work You will work closely with product, design, analytics, risk and controls to translate your ideas and designs into tangible products and improvements for our customers, directly impacting Wise's mission and millions of our users. As part of the team, you will be responsible for making Wise work better for customers within Europe and the United Kingdom. We are modifying our core proposition to better suit customers based on their country. Our mission is to transform Wise into a truly local product in Europe, providing the best account experience for people with international lives. You will be part of deep research into different markets across the continent and lead the development of functionality for those markets, from local payment methods or account details, to tax payments and reward programmes. What will you be working on? Design, build, and maintain high-performance, scalable tools and services utilizing Java, Kotlin, Spring Boot, cloud technologies, etc. Build account-level features, such as tax payments or savings account products, to cater for European markets. Collaborate with product managers to develop business requirements and turn them into technical solutions. We want engineers to be comfortable contributing to product development. Mentor junior engineers, offering technical guidance and conducting code reviews. Drive architectural decisions and technical strategy for Regional Expansion Tribe. Contribute to our engineering culture through knowledge sharing and best practices. Work with the product team on customer interviews for our markets, gather quantitative and qualitative data to better understand our customers and build solutions for them. Document and present data driven results to product stakeholders, explaining and proposing strategies that align with the product's risk appetite and business objectives. What do you need? Knowledge of Java and Spring Boot. Knowledge and experience with asynchronous messaging systems, such as Kafka. Experience working with relational databases, SQL query optimization, and schema design. A strong product mindset, prioritizing customer needs and making data driven decisions. A strong sense of ownership and excellent communication skills to drive cross team projects. Ability to work independently while also being a collaborative team player, frequently engaging in cross team efforts. The ability to break down complex projects into incremental milestones that deliver customer value. Experience with common design and architectural patterns, coupled with a passion for writing clean, performant, and well tested code. Curiosity and a drive for continuous learning and improvement. Adherence to and advocacy for best coding practices, continuous delivery, and code reviews. A proven track record of leading technical initiatives and mentoring other engineers. What do we offer Starting salary: £111,000 - £145,000 + RSUs

Are you an IT graduate looking to start your career in a role where technology and innovation make a real difference? We're looking for Graduates to join our Technology & Insights Directorate. This is an exciting opportunity to develop your technical skills while contributing to projects that improve transport, digital services and data driven decision making across the region. As part of the WMCA Graduate Development Programme, you'll join a structured early careers pathway designed to develop the next generation of public sector leaders. The programme forms part of our wider Emerging Talent offer and supports our People and Culture Strategy by helping to build the skills, capability and future workforce we need across the organisation. In return, you'll receive a structured graduate development programme, giving you access to professional development, mentoring, networking opportunities and hands on experience that will equip you for a rewarding career in technology and digital services. Choose your technology pathway As a Graduate Technology & Insights Officer, you'll join one of four specialist areas, each offering a unique opportunity to build your skills and contribute to meaningful work: Technology pathway What you could get involved in Cyber Helping to protect WMCA's systems and information through activities such as cyber monitoring, incident response, vulnerability management and security improvement projects. Corporate IT and Technology Operations Supporting the technology and infrastructure that keeps WMCA running, including cloud services, networks, technical operations and service improvements. Data, Insight and Forecasting Analysing data, creating reports and dashboards, generating insight and supporting evidence based decision making across the organisation. Transport Technology Supporting the digital products and technology that underpin public transport across the region, including customer journeys, ticketing systems, testing and project delivery. Depending on your placement, you'll either build specialist expertise within one team or have the opportunity to broaden your experience through rotations across different functions within the directorate. What you'll be doing Working alongside experienced colleagues, you'll gain practical experience across a wide range of technology, digital and data projects. You may: Support the development and improvement of technology systems, digital products and data solutions. Contribute to technology and transformation projects from planning through to delivery. Gather, analyse and interpret data to produce meaningful insight and recommendations. Support testing and quality assurance activities before new systems and products go live. Map business processes and customer journeys to identify opportunities for improvement. Produce reports, presentations and briefings for a range of audiences. Work collaboratively with colleagues, suppliers and stakeholders to deliver successful outcomes. Develop your technical knowledge and professional skills through structured learning, mentoring and hands on experience. About you We're looking for graduates who are curious, collaborative and passionate about technology and innovation. You'll have: A minimum 2:2 degree in an IT related subject, gained within the last five years. GCSE English and Maths (Grade 4/C or above), or equivalent. Experience working as part of a team through university, volunteering, internships or part time work. Experience supporting projects, events or group activities. Strong communication and organisational skills. A proactive approach to problem solving and continuous learning. Confidence using Microsoft Office, including Word, Excel and Outlook. An interest in technology, data or digital services and how they can improve public services. An understanding of, or interest in, the role of combined authorities in supporting regional growth. The ability to work effectively in a hybrid environment. Location This role is based at our offices - 16 Summer Lane, Birmingham, B19 3SD. We currently operate a hybrid working model, which means splitting your days across the office and home, subject to work demands and agreement with your line manager. How to apply Follow our application process - there will be some pre application questionnaires for you to fill in. Selection process Successful shortlisted candidates will be invited to attend an assessment centre in August 2026. The assessment centre will provide you with the opportunity to demonstrate your skills, strengths and potential through a range of exercises designed to reflect the role and the WMCA Graduate Development Programme. Further details will be shared with shortlisted candidates following the closing date. Why join WMCA? WMCA is laser focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home. We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do really matters; your expertise will help make a big difference to improving people's lives. Our Values and Behaviours Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have. Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region. Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands. Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive. Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future. Creating an inclusive workplace WMCA holds diversity accreditations, including the RACE Code Quality Mark and Armed Forces Covenant (Gold status), and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria. We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supports fair opportunities for all. We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould. We gladly consider part time, flexible, and job share arrangements, so please don't let these factors deter you from applying. Right to Work in the UK Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements before any employment offer can be confirmed. Attached documents Technology and Insight Graduate .pdf

Jersey Evening Post is seeking a Senior Administrator for Executive Compensation Services in Jersey. The role combines on-site and hybrid work with permanent status, offering 35 hours weekly Mon-Fri and responsibility for managing daily administration, supporting incentive structures, and maintaining accurate client records. You will have opportunities to grow into technical specialist, assistant manager, or onboarding roles while developing client relationships and ensuring compliance within a

About the role We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract. This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment. You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning. What You'll Be Doing Providing excellent customer service and technical support to staff and students across multiple campuses Diagnosing and resolving hardware, software, network and user issues in a timely manner Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise Supporting system monitoring and maintenance activities Logging and managing incidents via the service desk system (TOPdesk) Identifying recurring issues and contributing to service improvements Creating and maintaining technical documentation and knowledge articles Supporting and mentoring junior IT staff and apprentices What We're Looking For We are particularly interested in candidates with strong technical experience in: Desktop support and end-user computing environments Windows 11 support and deployment Microsoft 365 (O365) administration and troubleshooting AI-enabled tools (e.g. Copilot, automation, or emerging workplace AI technologies) Microsoft SCCM / Endpoint Configuration Manager for device management and deployment In addition, you will be: Passionate about delivering excellent IT support and customer service A strong problem solver who takes ownership of issues through to resolution Confident working across a range of Microsoft technologies Able to prioritise workload and work effectively under pressure A team player who can also work independently Proactive, organised, and committed to continuous improvement Desirable (but not essential) Experience with Cisco/HP networks and VLANs Knowledge of ITIL processes or an ITIL Foundation qualification Experience working in a busy service desk or IT support environment Working Pattern This role supports a flexible service window: Monday-Thursday: 8:00am - 8:00pm Friday: 8:00am - 5:00pm Flexibility is required to work within these hours. Why Join Us? Be part of a supportive, collaborative IT team Gain experience across a large, multi-site environment Work with modern technologies including AI tools and cloud platforms Contribute to key projects and service improvements Develop your technical skills and career About Us London South East Colleges (LSEC) is one of London's largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. What brings people to work here, and keeps them here, is the sense of purpose. We exist to change lives through learning, and that ambition runs through everything we do. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond. We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement. We invest heavily in our learning environments, with modern facilities and strong partnerships with employers, universities and local communities. This enables our staff to focus on what matters most: delivering high-quality education and training that equips learners with the skills, confidence and resilience to succeed in work and in life. LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth. This gives colleagues the opportunity to work within a genuinely joined-up education system, spanning schools, colleges and higher education. The Group has also recently established the Elevare Education Foundation, a charity dedicated to supporting disadvantaged children and families across the region through targeted programmes and practical support. This reflects our wider civic mission and commitment to making a meaningful difference beyond our campuses. With a combined turnover of around £130m and clear ambitions for growth and improvement, this is an organisation that is forward-looking, values expertise and encourages people to contribute ideas and shape the future. There has rarely been a more interesting time to join us. Benefits We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role. Additional benefits include: Access to an Employee Assistance Programme Cycle to work scheme Annual season ticket loan Access to the Discounts for Teachers portal Free Wi-Fi access in over 10,000 locations worldwide through Eduroam Access to our on-site gym at Bromley campus and discount at other local gyms Discounts in our in-house restaurants and on hair and beauty treatments Equal Opportunities London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status. As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role. If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at . In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people. Our full Safeguarding policy can found here. Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex-offenders is available on request. All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.

Digital Learning Designer - Dorset & Wiltshire Fire and Rescue Service This is a fantastic opportunity to join Dorset & Wiltshire Fire and Rescue Service, an organisation that is passionate about changing and saving lives. Our corporate staff are absolutely vital in helping to make our communities safer and healthier. Without them, we couldn't do it. We offer a wide range of employee benefits and strive to ensure that staff are valued and rewarded. For example, we offer a flexi time scheme, Local Government Pension Scheme, a generous annual leave allowance, a variety of family friendly schemes including 39 weeks' full pay during maternity leave (subject to qualifying criteria) and health & well-being services. As a Digital Learning Designer in our Learning and Organisational Development department you will: Research, develop and implement Digital Learning and Blended Learning initiatives and techniques in accordance with the overarching People Development Strategy: providing one-to-one and group support for departments seeking to develop Digital Learning and effectively design and deploy solutions that leverage learning technologies to increase service competency, support performance and enhance personal development. Support the Digital Learning Manager in Service wide learner-focused projects including identifying and evaluating tools, new approaches to Digital Learning and emerging notions of embedding Digital Learning in department functions Utilise multimedia software packages, external content and authoring tools in the design and development of versatile learning solutions that incorporate technical illustrations, video extracts and themed animations to achieve learning outcomes What makes you our ideal Digital Learning Designer? Relevant level 4 qualification in training and education, e.g. Diploma in Teaching or ICT Systems & Principles, or equivalent design and/or system experience Experience of design/delivery of training to meet varied learning needs Understanding of broad range of learning options, e.g. blended learning, paced practice, experiential learning, etc You must be able to fulfil the travel requirements of the role. You will be required to complete occasional travel across Dorset & Wiltshire. If you are applying for a secondment opportunity you will need to notify your substantive line manager of your intention to do so at the earliest opportunity. A Standard Disclosure & Barring Service Check (DBS) clearance will be undertaken on the successful individual prior to offer of employment. Any offer of employment will be subject to full pre-employment checks which include identity checks, right to work in the UK, medical, receipt of satisfactory references, verification of employment history and an explanation of any gaps in employment in the last 3 years. Should a permanent position arise in the team during the period of your Fixed Term Contract, that is substantially similar to the role you are carrying out, you may be considered for the role in the first instance. Contract & Closing Contract type: Full Time Closing date: August 2 2026

Location: Ripponden - Hybrid; 3 days in office. Salary £30,000-£35,000 (depending on experience). Vacancy type: Permanent/Full Time. Job title Service - Application Support Analyst Function Technology (Application Management) Location Ripponden About our business JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end to end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on site operations team working daily with customers. Role overview We are looking for a Service Application Manager to join our dynamic and vibrant Technology team. You will support the development and maintenance of our Service System's, working autonomously and as part of the Tech team to handle user issues, support enhancements and day to day BAU activity. In this role you will need to be an enthusiastic problem solver who never shies away from a challenge, with excellent customer service skills which will enable you to support and deliver the exceptional service our colleagues have come to expect from the Tech team. We are looking for highly self motivated and pro active applicants who have a marked interest in business systems, analysis, alignment and processes. The successful applicant will have a good, general knowledge of the MS Office tools in a networked PC environment. Previous experience of Field Service Management Systems or ERP Systems with a willingness to learn new software programs. With the ability to work quickly and to short deadlines, the successful applicant will need to have the ability to use their own initiative and ideas to solve problems. The successful applicant will need to have excellent communication skills to provide support to stakeholders at various levels across the Company, using a range of methods such as phone, emails and video calls. Applicants will also need to possess a high attention to detail and be a methodical, analytical and logical thinker whilst working in a fast paced environment. With the ambition to grow and progress within the business. Key tasks Ensure that all internal customers are provided with the service and help they require under the guidance of the Service Application Manager. Use a positive problem solving attitude to resolve routine and wide ranging incidents, striving for a first call resolution. Implement solutions to problems using available collateral such as user guides and technical manuals. Utilise online resources such as the 'Knowledgebase' to resolve customer troubles whilst also collecting and maintaining a problems and solutions knowledge base that colleagues can use. Develop extensive functional and technical knowledge of JLA's Service System's and the underlying technology stack. Manage configuration and maintenance changes, including maintaining the system user accounts and permissions. Use native application development tools to configure and customise the application and its functionality to align with business processes using JLA standards. Mine and manipulate data using MS and SQL tools. Converting non technical stakeholder requirements to technical specifications. Supporting strategic business projects (small to large) through design, development and deployment as well as stakeholder management. Document all developments and configuration changes to JLA standards. Responsible for user account management and system administration. Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications. Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Demonstrable experience administering Business Applications in a corporate environment Practical experience designing and configuring Business process Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting Experience managing third party suppliers, including SLAs, escalations and service reviews Understanding of access, security and compliance controls for system applications Strong stakeholder communication skills, able to translate technical issues into clear business updates Knowledge of Service Applications, ERP and integrations. Knowledge of IT service management practices (incident, problem, change and release management Knowledge of Engineer workforce management and scheduling. Experience (what you have done) Experience supporting and/or managing business critical applications in a production environment, including user configuration. Hands on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation and post change validation). Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes). Experience working with APIs, Integrations and data flows between Business Applications. Minimum 2 years' experience with Relational Databases Experience with either PD/SQL, Python or C Sharp development Experience with Power Automate or Power Apps Experience supporting Field Engineers remote process's, mobile applications and scheduling systems Experience of Personal qualities Calm, structured approach under pressure, with a focus on restoring service and managing risk. Strong ownership mindset with a bias for action and follow through. Clear, confident communicator with the ability to tailor messages for technical and non technical audiences. Customer focused and collaborative, building effective relationships across IT, operations and suppliers. Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality. Able to challenge constructively and influence decisions with stakeholders and suppliers. Qualifications We will need you to have a full UK driving licence