Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Certified Technical Architect and ambition to do Certified Master Architect if not completed already Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: Cloud migration experience GenAI experience ITILv4 or equivalent Certified SC clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
04/03/2026
Full time
Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) As a team: You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the ServiceNow Business Group already have an impressive list of clients who are realising the value of AI and GenAI with ServiceNow to transform their business. We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect. As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. Strong background working with Enterprise Software companies and/or Consulting companies. We are looking for experience in the following skills: Expert knowledge and experience working with ServiceNow in Development & Technical Architecture capacity. Certified Technical Architect and ambition to do Certified Master Architect if not completed already Minimum of 5 years leading teams of ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience Ability to demonstrate advanced scripting and integration skills - JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g AWS, Azure, GCP) Nice to have: Cloud migration experience GenAI experience ITILv4 or equivalent Certified SC clearance is desirable, or the ability to obtain SC clearance is required. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for. Closing Date for Applications: 28/02/2026 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
IT Application Support Manager Our client, an organisation of international repute and one of the largest employers in Liverpool. They are looking to an IT Applications Support Manager to join their established IT Services team.This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical applications. Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long-term strategy and roadmaps while ensuring high-quality day-to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development. Our client offers an excellent work / life balance with ongoing professional development support. In addition to this you would be offered some exceptional benefits which includes a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%. You will bring: - Strong experience as an IT Support Manager or Application Support Manager- Leadership experience across operational environments and project/programme delivery- Extensive understanding of IT support processes and their impact on configuration, development and training- Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support- Experience leading multi-disciplinary teams and developing technology strategies and roadmaps- Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms- Knowledge of Identity & Access Management technologies (highly desirable)- Ability to produce high-quality documentation and manage complex data flows and API integrations This is an outstanding opportunity for someone who is enthusiastic, analytical and highly organised, with the confidence to act as a trusted authority on system design, delivery and optimisation. If you are passionate about leading high-performing teams and shaping the future of internal systems within a major organisation, we would love to hear from you.
03/03/2026
Full time
IT Application Support Manager Our client, an organisation of international repute and one of the largest employers in Liverpool. They are looking to an IT Applications Support Manager to join their established IT Services team.This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical applications. Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long-term strategy and roadmaps while ensuring high-quality day-to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development. Our client offers an excellent work / life balance with ongoing professional development support. In addition to this you would be offered some exceptional benefits which includes a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%. You will bring: - Strong experience as an IT Support Manager or Application Support Manager- Leadership experience across operational environments and project/programme delivery- Extensive understanding of IT support processes and their impact on configuration, development and training- Background in large-scale IT system projects, covering full lifecycle from analysis and design to implementation and support- Experience leading multi-disciplinary teams and developing technology strategies and roadmaps- Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms- Knowledge of Identity & Access Management technologies (highly desirable)- Ability to produce high-quality documentation and manage complex data flows and API integrations This is an outstanding opportunity for someone who is enthusiastic, analytical and highly organised, with the confidence to act as a trusted authority on system design, delivery and optimisation. If you are passionate about leading high-performing teams and shaping the future of internal systems within a major organisation, we would love to hear from you.
Technical Delivery Manager Location: Hybrid - 2 days per week in the Croydon office, with occasional travel to Solihull based on business needs Security Clearance: SC and NPPV3 Vetting Clearance required About the Role We are looking for an experienced Technical Delivery Manager to lead the successful delivery of complex digital and technology projects within a large-scale public sector environment. In this role, you'll create the conditions for high-performing, multidisciplinary teams to thrive - enabling self-organisation while promoting a strong culture of transparency, collaboration, and continuous learning. You'll play a key role in delivering high-profile digital transformation programmes while ensuring the stability and reliability of critical national infrastructure. Acting as the bridge between technical teams and stakeholders, you'll oversee delivery from concept through to live service, combining strong delivery management, technical leadership, and service transition expertise. Key Responsibilities Plan, execute, and deliver software and infrastructure projects on time and within budget Lead cross-functional teams including developers, architects, engineers, service desk, and operations teams Manage end-to-end delivery of complex technical initiatives involving multiple workstreams Coordinate dependencies, timelines, and technical delivery across teams Communicate delivery progress, risks, and outcomes to internal and external stakeholders Identify delivery risks and implement effective mitigation strategies Champion agile delivery practices and continuous improvement Oversee smooth handover from project delivery into live service operations Maintain accurate documentation and reporting of delivery progress and outcomes Essential Skills and Experience 10+ years' hands-on delivery experience on digital or technology projects within consultancy, government, or large-scale enterprise environments 5+ years' experience working with cloud technologies, preferably AWS (e.g. EC2, RDS, ELB, EBS, EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) Strong experience managing incident, problem, and change management processes Proficiency with Git, Jira, Confluence, and ServiceNow Proven ability to engage effectively with senior stakeholders and end users, building trust and credibility quickly Strong written, verbal, and presentation skills with excellent attention to detail Highly organised, self-motivated, and comfortable working in collaborative, team-based environments A genuine passion for digital and technology, with a commitment to continuous learning and development What We're Looking For Strong relationship management skills with internal teams, stakeholders, and third-party suppliers Ability to drive outcomes and business value through effective coordination and governance Experience and enthusiasm for working within Central Government and similar regulated sectors Strategic mindset with a focus on customer satisfaction and operational excellence Why Join Us? Work as part of a collaborative, high-performing delivery team Contribute to innovative and impactful public sector programmes Gain exposure to cutting-edge technologies, tools, and delivery methodologies If you're a driven and experienced Technical Delivery Manager looking to make a real impact, we'd love to hear from you. Apply now to be part of exciting and meaningful digital transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
03/03/2026
Contractor
Technical Delivery Manager Location: Hybrid - 2 days per week in the Croydon office, with occasional travel to Solihull based on business needs Security Clearance: SC and NPPV3 Vetting Clearance required About the Role We are looking for an experienced Technical Delivery Manager to lead the successful delivery of complex digital and technology projects within a large-scale public sector environment. In this role, you'll create the conditions for high-performing, multidisciplinary teams to thrive - enabling self-organisation while promoting a strong culture of transparency, collaboration, and continuous learning. You'll play a key role in delivering high-profile digital transformation programmes while ensuring the stability and reliability of critical national infrastructure. Acting as the bridge between technical teams and stakeholders, you'll oversee delivery from concept through to live service, combining strong delivery management, technical leadership, and service transition expertise. Key Responsibilities Plan, execute, and deliver software and infrastructure projects on time and within budget Lead cross-functional teams including developers, architects, engineers, service desk, and operations teams Manage end-to-end delivery of complex technical initiatives involving multiple workstreams Coordinate dependencies, timelines, and technical delivery across teams Communicate delivery progress, risks, and outcomes to internal and external stakeholders Identify delivery risks and implement effective mitigation strategies Champion agile delivery practices and continuous improvement Oversee smooth handover from project delivery into live service operations Maintain accurate documentation and reporting of delivery progress and outcomes Essential Skills and Experience 10+ years' hands-on delivery experience on digital or technology projects within consultancy, government, or large-scale enterprise environments 5+ years' experience working with cloud technologies, preferably AWS (e.g. EC2, RDS, ELB, EBS, EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) Strong experience managing incident, problem, and change management processes Proficiency with Git, Jira, Confluence, and ServiceNow Proven ability to engage effectively with senior stakeholders and end users, building trust and credibility quickly Strong written, verbal, and presentation skills with excellent attention to detail Highly organised, self-motivated, and comfortable working in collaborative, team-based environments A genuine passion for digital and technology, with a commitment to continuous learning and development What We're Looking For Strong relationship management skills with internal teams, stakeholders, and third-party suppliers Ability to drive outcomes and business value through effective coordination and governance Experience and enthusiasm for working within Central Government and similar regulated sectors Strategic mindset with a focus on customer satisfaction and operational excellence Why Join Us? Work as part of a collaborative, high-performing delivery team Contribute to innovative and impactful public sector programmes Gain exposure to cutting-edge technologies, tools, and delivery methodologies If you're a driven and experienced Technical Delivery Manager looking to make a real impact, we'd love to hear from you. Apply now to be part of exciting and meaningful digital transformation projects. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/03/2026
Full time
Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Lead ServiceNow Consultant - London / Hybrid (Lead ServiceNow Consultant, ServiceNow Manager, ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow Consultant, ServiceNow Manager) Our client is a global innovator and world leader with one of the most recognisable names within technology. They are looking for an experienced Lead ServiceNow Consultant with significant experience leading and supporting ServiceNow HR implementations including, planning, architecting, designing, building, and testing models/reports. You will be tasked with combining your knowledge of industry leading practice of available ServiceNow products and functionality to develop and deliver end to end solutions. We are seeking a ServiceNow Consultant, capable of leading ServiceNow implementations, playing a leading role in client meetings, facilitating workshops, gathering business requirements and translating them into a technical implementation. You will have exceptional client delivery / consulting skills and who can drive business development, contribute to people development and help to promote and grow the company's ServiceNow practice both internally and externally. The successful candidate will have strong application knowledge of ServiceNow technology and implementation, possess excellent stakeholder management skills and the knowledge/experience of consulting to design/deliver technology solutions that support driving a client's strategy. Relevant qualifications in HRSD would be highly beneficial. We are keen to hear from talented ServiceNow Consultant candidates from all backgrounds. This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development with unlimited career progression for top performers. Location: London / Hybrid Salary: £65k - £80k + Pension + Benefits To apply for this position please send your CV to Nathan Warner at Noir Consulting. (Lead ServiceNow Consultant, ServiceNow Manager, ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow Consultant, ServiceNow Manager) NOIRUKTECHREC NOIRUKREC
03/03/2026
Full time
Lead ServiceNow Consultant - London / Hybrid (Lead ServiceNow Consultant, ServiceNow Manager, ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow Consultant, ServiceNow Manager) Our client is a global innovator and world leader with one of the most recognisable names within technology. They are looking for an experienced Lead ServiceNow Consultant with significant experience leading and supporting ServiceNow HR implementations including, planning, architecting, designing, building, and testing models/reports. You will be tasked with combining your knowledge of industry leading practice of available ServiceNow products and functionality to develop and deliver end to end solutions. We are seeking a ServiceNow Consultant, capable of leading ServiceNow implementations, playing a leading role in client meetings, facilitating workshops, gathering business requirements and translating them into a technical implementation. You will have exceptional client delivery / consulting skills and who can drive business development, contribute to people development and help to promote and grow the company's ServiceNow practice both internally and externally. The successful candidate will have strong application knowledge of ServiceNow technology and implementation, possess excellent stakeholder management skills and the knowledge/experience of consulting to design/deliver technology solutions that support driving a client's strategy. Relevant qualifications in HRSD would be highly beneficial. We are keen to hear from talented ServiceNow Consultant candidates from all backgrounds. This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development with unlimited career progression for top performers. Location: London / Hybrid Salary: £65k - £80k + Pension + Benefits To apply for this position please send your CV to Nathan Warner at Noir Consulting. (Lead ServiceNow Consultant, ServiceNow Manager, ServiceNow HR Manager, ServiceNow HR Consultant, HRSD, Consultancy, Technical Implementation, Functional Consultant, Stakeholder Management, ServiceNow Consultant, ServiceNow Manager) NOIRUKTECHREC NOIRUKREC
A distinguished global investment bank is seeking a Windows Platform Engineer to join its esteemed Site Reliability Engineering team in London. This position presents an exceptional opportunity to contribute meaningfully by advancing continuous improvement, automation, and self-service solutions within a sophisticated infrastructure environment. The successful candidate will be entrusted with enhancing efficiency and reliability through refined engineering practices. WINDOWS PLATFORM ENGINEER Salary: £90,000 - £110,000Location: London What you'll do: In the capacity of Windows Platform Engineer, you will assume a central role in safeguarding the reliability and efficiency of the organisation's infrastructure estate. Your daily undertakings will encompass the creation of robust tools and processes aimed at automating operational tasks, enhancing system performance, and supporting seamless cloud migration initiatives. You will engage with cross-functional teams to deliver projects grounded in Infrastructure as Code principles, proactively monitor systems for emerging issues, and conduct meticulous root cause investigations post-incident. By collaborating with development teams on testing regimes and release management, you will facilitate service enhancements whilst upholding stringent standards of security and compliance. Your expertise will further be called upon for the preparation of comprehensive documentation, liaison with audit functions, identification of cost efficiencies, and deputisation for team leads when necessary. The breadth of this role ensures intellectual engagement-ranging from technical consultancy to hands-on administration-within a supportive environment where your contributions are both valued and impactful. Design and implement software solutions that enable infrastructure services to operate autonomously and provide self-service capabilities for operational teams throughout the organisation. Champion continuous service improvement initiatives by applying Infrastructure as Code methodologies across the platform. Reduce manual intervention by automating repetitive processes, thereby allowing greater focus on strategic objectives. Enhance system performance through the optimisation of resource allocation, efficient load distribution, and latency reduction across critical platforms. Establish Service Level Objectives (SLOs) to ensure consistent achievement of availability and latency targets for all infrastructure components. Develop proactive monitoring mechanisms that identify early warning signs rather than merely responding to outages, thus facilitating timely intervention and minimising disruption. Conduct thorough root cause analyses following incidents or outages to prevent recurrence and elevate overall system reliability. Work closely with development teams to refine services through rigorous testing protocols and structured release management procedures. Engage collaboratively with application teams to identify technical debt and formulate remediation strategies aligned with business priorities. Produce detailed operational documentation and standardised procedures to promote consistency and clarity across all engineering activities. What you bring: A profound command of Microsoft Windows Server internals and associated technologies is indispensable for this appointment. Demonstrable experience managing Active Directory, DHCP, DNS, LDAP, and Kerberos within extensive enterprise environments is essential. A substantial background in hardware performance monitoring coupled with expertise in tuning complex low-latency systems is highly regarded. An advanced understanding of Agile methodologies, Site Reliability Engineering (SRE), DevOps principles, and industry best practices is required. Expert proficiency in scripting languages such as PowerShell, Python or C# facilitates effective automation of operational tasks. Comprehensive knowledge of backup and recovery protocols ensures data integrity across all platforms under your stewardship. Mastery in clustering technologies, high-availability configurations, replication techniques, and disaster recovery planning is crucial. The ability to optimise network, storage, server, and virtualisation layers for peak performance evidences technical depth. Experience interpreting CIS security hardening recommendations within regulated environments supports robust compliance measures. Familiarity with Infrastructure as Code concepts alongside CI/CD pipelines utilising tools such as Git, Ansible, Terraform or TeamCity is expected. Experience with Serena Deployment Automation (SDA), Jenkins or analogous deployment tools enhances operational efficacy. Desirable skills include authoring playbooks on AWX/Ansible Tower; advanced proficiency in Kubernetes/Docker orchestration; database administration (SQL Server/Oracle/Sybase/MongoDB/Snowflake); IBM Tivoli/Netcool; Nutanix HCI/VMWare ESX; networking protocols (TCP/IP/DNS/DHCP/VLANs); RHEL/Oracle Linux/Solaris; cloud computing (Azure/AWS/GCP/Oracle); data security governance (GDPR/SOX); Dell EMC PowerStore/Isilon; Rubrik/EMC Networker/Data Domain/IBM Tivoli Storage Manager; CyberArk; Splunk; Qualys; Cisco Tetration; ServiceNow; JIRA/Confluence. Exemplary communication skills enable you to articulate intricate technical concepts lucidly to stakeholders at all levels. The capacity to maintain composure during periods of heightened pressure ensures reliable operations are sustained at all times. A results-oriented approach combined with unwavering accountability fosters trust among colleagues and clients alike. A proactive disposition paired with methodical work habits allows you to prioritise effectively even amidst demanding deadlines. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
03/03/2026
Full time
A distinguished global investment bank is seeking a Windows Platform Engineer to join its esteemed Site Reliability Engineering team in London. This position presents an exceptional opportunity to contribute meaningfully by advancing continuous improvement, automation, and self-service solutions within a sophisticated infrastructure environment. The successful candidate will be entrusted with enhancing efficiency and reliability through refined engineering practices. WINDOWS PLATFORM ENGINEER Salary: £90,000 - £110,000Location: London What you'll do: In the capacity of Windows Platform Engineer, you will assume a central role in safeguarding the reliability and efficiency of the organisation's infrastructure estate. Your daily undertakings will encompass the creation of robust tools and processes aimed at automating operational tasks, enhancing system performance, and supporting seamless cloud migration initiatives. You will engage with cross-functional teams to deliver projects grounded in Infrastructure as Code principles, proactively monitor systems for emerging issues, and conduct meticulous root cause investigations post-incident. By collaborating with development teams on testing regimes and release management, you will facilitate service enhancements whilst upholding stringent standards of security and compliance. Your expertise will further be called upon for the preparation of comprehensive documentation, liaison with audit functions, identification of cost efficiencies, and deputisation for team leads when necessary. The breadth of this role ensures intellectual engagement-ranging from technical consultancy to hands-on administration-within a supportive environment where your contributions are both valued and impactful. Design and implement software solutions that enable infrastructure services to operate autonomously and provide self-service capabilities for operational teams throughout the organisation. Champion continuous service improvement initiatives by applying Infrastructure as Code methodologies across the platform. Reduce manual intervention by automating repetitive processes, thereby allowing greater focus on strategic objectives. Enhance system performance through the optimisation of resource allocation, efficient load distribution, and latency reduction across critical platforms. Establish Service Level Objectives (SLOs) to ensure consistent achievement of availability and latency targets for all infrastructure components. Develop proactive monitoring mechanisms that identify early warning signs rather than merely responding to outages, thus facilitating timely intervention and minimising disruption. Conduct thorough root cause analyses following incidents or outages to prevent recurrence and elevate overall system reliability. Work closely with development teams to refine services through rigorous testing protocols and structured release management procedures. Engage collaboratively with application teams to identify technical debt and formulate remediation strategies aligned with business priorities. Produce detailed operational documentation and standardised procedures to promote consistency and clarity across all engineering activities. What you bring: A profound command of Microsoft Windows Server internals and associated technologies is indispensable for this appointment. Demonstrable experience managing Active Directory, DHCP, DNS, LDAP, and Kerberos within extensive enterprise environments is essential. A substantial background in hardware performance monitoring coupled with expertise in tuning complex low-latency systems is highly regarded. An advanced understanding of Agile methodologies, Site Reliability Engineering (SRE), DevOps principles, and industry best practices is required. Expert proficiency in scripting languages such as PowerShell, Python or C# facilitates effective automation of operational tasks. Comprehensive knowledge of backup and recovery protocols ensures data integrity across all platforms under your stewardship. Mastery in clustering technologies, high-availability configurations, replication techniques, and disaster recovery planning is crucial. The ability to optimise network, storage, server, and virtualisation layers for peak performance evidences technical depth. Experience interpreting CIS security hardening recommendations within regulated environments supports robust compliance measures. Familiarity with Infrastructure as Code concepts alongside CI/CD pipelines utilising tools such as Git, Ansible, Terraform or TeamCity is expected. Experience with Serena Deployment Automation (SDA), Jenkins or analogous deployment tools enhances operational efficacy. Desirable skills include authoring playbooks on AWX/Ansible Tower; advanced proficiency in Kubernetes/Docker orchestration; database administration (SQL Server/Oracle/Sybase/MongoDB/Snowflake); IBM Tivoli/Netcool; Nutanix HCI/VMWare ESX; networking protocols (TCP/IP/DNS/DHCP/VLANs); RHEL/Oracle Linux/Solaris; cloud computing (Azure/AWS/GCP/Oracle); data security governance (GDPR/SOX); Dell EMC PowerStore/Isilon; Rubrik/EMC Networker/Data Domain/IBM Tivoli Storage Manager; CyberArk; Splunk; Qualys; Cisco Tetration; ServiceNow; JIRA/Confluence. Exemplary communication skills enable you to articulate intricate technical concepts lucidly to stakeholders at all levels. The capacity to maintain composure during periods of heightened pressure ensures reliable operations are sustained at all times. A results-oriented approach combined with unwavering accountability fosters trust among colleagues and clients alike. A proactive disposition paired with methodical work habits allows you to prioritise effectively even amidst demanding deadlines. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes. Ensure designs adhere to high standards of security, resilience, and practicality. Translate customer and business requirements into credible, actionable technical solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (e.g., ITIL v4). Proven experience in designing and implementing large-scale, highly secure, resilient ITSM solutions. General IT infrastructure knowledge, including: Windows Server Active Directory and Group Policies SQL and SQL Server clustering PKI infrastructure and certificate management Familiarity with scripting, data manipulation, and application development, including: SQL scripting, PowerShell, JavaScript, C# REST Web Services Power BI / SQL Server Reporting Note: Candidates with transferable skills in ITSM tooling design are encouraged to apply, even if they do not meet every requirement. Recruitment Process The selection process consists of two stages of interviews. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
03/03/2026
Full time
Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across a wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling solutions. Produce design documentation and plans for ITSM solutions across cloud, on-premises, and hybrid environments. Work collaboratively with internal teams to identify, design, and implement efficient ITSM processes. Ensure designs adhere to high standards of security, resilience, and practicality. Translate customer and business requirements into credible, actionable technical solutions. Keep up to date with emerging ITSM technologies to recommend improvements and best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy / Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant certifications (e.g., ITIL v4). Proven experience in designing and implementing large-scale, highly secure, resilient ITSM solutions. General IT infrastructure knowledge, including: Windows Server Active Directory and Group Policies SQL and SQL Server clustering PKI infrastructure and certificate management Familiarity with scripting, data manipulation, and application development, including: SQL scripting, PowerShell, JavaScript, C# REST Web Services Power BI / SQL Server Reporting Note: Candidates with transferable skills in ITSM tooling design are encouraged to apply, even if they do not meet every requirement. Recruitment Process The selection process consists of two stages of interviews. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Technology Resilience Architect Salary/Rate £600/day Location London Posted Just added Company Click Digital Description We are recruiting for a Technology Resilience Architect for a leading IT Service provider in one of their UK Office locations. We are currently seeking an experienced professional to join our team in the role of Technology Resilience Lead Enterprise Architect. The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives and play a key role in uplifting the quality and availability of service for our customers. Responsibilities: Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture. Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use. Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services. Help to grow resilience skills within Technology teams. Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility. Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation. The ideal candidate: We are looking for a committed team player, who is passionate about technology and focused on business outcomes: With an appetite for learning new technologies quickly, you are happy working on deep technical problems, collaborating with subject matter experts to agree solutions. You have experience working in an area of technology resilience and / or service availability. You have a passion for technology resilience and want to accelerate adoption of new resilience techniques in a safe and secure way. You are comfortable writing architecture / strategy papers and presenting to senior managers. You enjoy working in a global team, valuing the cultural and professional diversity that this brings and will contribute to a high performing team by embracing new ways of working, such as DevOps & SRE. You inspire other architects through innovation, sharing knowledge and are keen to mentor and help your colleagues to grow in all aspects of their career. You communicate clearly and concisely, with the ability to explain complex technical problems in a simple way to a wide range of stakeholders. You are comfortable professionally challenging the assumptions and ideas of others, even senior management, to ensure the best outcomes are achieved. You bring an engineering mind-set to designing solutions, helping to achieve operational scale as well as system reliability. Essential skills Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data. Technology resilience specialist. Desirable skills / experience: We are building a strong Technology Resilience Architecture team, with a blend of skills. The candidate will have experience and expertise in some of these areas: Application architecture Infrastructure / Cloud architecture Microservices architecture DevOps Container architecture Infrastructure as Code and Automation CI/CD pipeline and Automated Testing SRE / Production Support Implementation of SLOs, SLIs and Error Budgets Observability (Logging, Monitoring, Telemetry, Metrics) Chaos Engineering FMEA / Scenario testing Strategy author Banking experience Global organisation experience Data analysis / AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This is an umbrella contract, the role is Inside IR35
03/03/2026
Contractor
Technology Resilience Architect Salary/Rate £600/day Location London Posted Just added Company Click Digital Description We are recruiting for a Technology Resilience Architect for a leading IT Service provider in one of their UK Office locations. We are currently seeking an experienced professional to join our team in the role of Technology Resilience Lead Enterprise Architect. The ideal candidate is passionate about technology resilience, with knowledge of how the ways that a service is designed, built, and run contribute to overall resilience. They will work on the big global resilience initiatives and play a key role in uplifting the quality and availability of service for our customers. Responsibilities: Contribute to the Technology Resilience strategy and sub-strategies, considering all aspects of resilience: application, infrastructure, security, data, observability, operations and culture. Collaborate with Technology teams on building best practice resilience design patterns and solutions, for re-use. Build strong feedback loops from production incident data to the best practice for designing, engineering and running Technology services. Help to grow resilience skills within Technology teams. Contribute to architecture and designs for central resilience services and tooling to enable resilience activity visibility. Lead the thinking on approaches to improve resilience and how resilience gaps should be catered for within the organisation. The ideal candidate: We are looking for a committed team player, who is passionate about technology and focused on business outcomes: With an appetite for learning new technologies quickly, you are happy working on deep technical problems, collaborating with subject matter experts to agree solutions. You have experience working in an area of technology resilience and / or service availability. You have a passion for technology resilience and want to accelerate adoption of new resilience techniques in a safe and secure way. You are comfortable writing architecture / strategy papers and presenting to senior managers. You enjoy working in a global team, valuing the cultural and professional diversity that this brings and will contribute to a high performing team by embracing new ways of working, such as DevOps & SRE. You inspire other architects through innovation, sharing knowledge and are keen to mentor and help your colleagues to grow in all aspects of their career. You communicate clearly and concisely, with the ability to explain complex technical problems in a simple way to a wide range of stakeholders. You are comfortable professionally challenging the assumptions and ideas of others, even senior management, to ensure the best outcomes are achieved. You bring an engineering mind-set to designing solutions, helping to achieve operational scale as well as system reliability. Essential skills Senior engineer / architect in some or all of these technology domains: Application, Infrastructure / Cloud, Security, Data. Technology resilience specialist. Desirable skills / experience: We are building a strong Technology Resilience Architecture team, with a blend of skills. The candidate will have experience and expertise in some of these areas: Application architecture Infrastructure / Cloud architecture Microservices architecture DevOps Container architecture Infrastructure as Code and Automation CI/CD pipeline and Automated Testing SRE / Production Support Implementation of SLOs, SLIs and Error Budgets Observability (Logging, Monitoring, Telemetry, Metrics) Chaos Engineering FMEA / Scenario testing Strategy author Banking experience Global organisation experience Data analysis / AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This is an umbrella contract, the role is Inside IR35
Service Desk Engineer - Crewe £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
03/03/2026
Full time
Service Desk Engineer - Crewe £40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
ServiceNow Delivery Manager £400 to £580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. £400 to £580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
03/03/2026
Contractor
ServiceNow Delivery Manager £400 to £580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. £400 to £580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to Randstad Technologies is acting as an Employment Business in relation to this vacancy.
ServiceNow Technical Project Manager Competitive package + bonus + flexible benefits If you've built your reputation in ServiceNow delivery and you're now operating at that level where you're as comfortable in front of a CIO as you are challenging a solution design, this one's worth a look. We're working with a well-established transformation consultancy investing heavily in its ServiceNow capability across the UK. They're looking for a Managing Consultant level Technical Project Manager to lead complex ServiceNow programmes from strategy through to successful delivery. This isn't a "status report" PM role. It's for someone who understands the platform properly and can lead with authority. What you'll be doing You'll take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes. That means shaping scope, managing commercials, overseeing governance and ensuring what's being delivered is technically sound and aligned to client objectives. You'll sit right between the business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery quality. You'll lead workshops, align stakeholders, manage risk, drive UAT and oversee the transition into BAU. Alongside core delivery, you'll also contribute to bids, proposals and service development - because at this level, you're helping shape the practice as well as delivering within it. This is proper transformation work. Operating model shifts. Cloud-aligned ServiceNow strategies. Complex stakeholder landscapes. The type of programmes that stretch you - in a good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops and managing senior stakeholders Consulting & Influence Able to bridge business and technology effectively Experience coordinating cross-functional delivery teams Background in consulting or complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine investment in capability, and clear room to progress. Hybrid working is embedded. Flexibility is normal, not "approved on exception". There's a big focus on professional development - whether that's certifications, leadership growth or expanding into programme-level transformation work. If you're currently a Senior ServiceNow PM, Programme Manager, Lead Consultant or Technical Delivery Lead and you're ready for something with more influence and more visibility - this could be that move. Send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/03/2026
Full time
ServiceNow Technical Project Manager Competitive package + bonus + flexible benefits If you've built your reputation in ServiceNow delivery and you're now operating at that level where you're as comfortable in front of a CIO as you are challenging a solution design, this one's worth a look. We're working with a well-established transformation consultancy investing heavily in its ServiceNow capability across the UK. They're looking for a Managing Consultant level Technical Project Manager to lead complex ServiceNow programmes from strategy through to successful delivery. This isn't a "status report" PM role. It's for someone who understands the platform properly and can lead with authority. What you'll be doing You'll take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes. That means shaping scope, managing commercials, overseeing governance and ensuring what's being delivered is technically sound and aligned to client objectives. You'll sit right between the business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery quality. You'll lead workshops, align stakeholders, manage risk, drive UAT and oversee the transition into BAU. Alongside core delivery, you'll also contribute to bids, proposals and service development - because at this level, you're helping shape the practice as well as delivering within it. This is proper transformation work. Operating model shifts. Cloud-aligned ServiceNow strategies. Complex stakeholder landscapes. The type of programmes that stretch you - in a good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops and managing senior stakeholders Consulting & Influence Able to bridge business and technology effectively Experience coordinating cross-functional delivery teams Background in consulting or complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine investment in capability, and clear room to progress. Hybrid working is embedded. Flexibility is normal, not "approved on exception". There's a big focus on professional development - whether that's certifications, leadership growth or expanding into programme-level transformation work. If you're currently a Senior ServiceNow PM, Programme Manager, Lead Consultant or Technical Delivery Lead and you're ready for something with more influence and more visibility - this could be that move. Send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Service Desk Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
03/03/2026
Full time
Service Desk Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization - one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) - process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish and refine supporting processes to future-proof the EMEA Service Desk model. Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. Act as a bridge between business and technology - translating complex environments into clear, actionable solutions. Key Technical Skills & Experience Proven experience in Service-Desk Standardization and Best Practice ServiceNow ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented Outstanding communication skills Flexible, adaptable, and driven Ability to explain complex technical issues in clear, business-friendly terms Service Desk Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Role Title: Network Project Manager Duration: contract to run until 26/03/2027 Location: Belfast, Fully Onsite Rate: up to 460 p/d Umbrella inside IR35 Role purpose / summary Our client is seeking a skilled and proactive Network Project Manager to lead and coordinate physical network infrastructure projects across its Belfast and Prestwick sites. This role combines traditional project management responsibilities with deep technical expertise in physical networking, cabling, and installation oversight. The successful candidate will be instrumental in ensuring the seamless deployment and integration of network systems aligned with the client's standards and operational needs. Key Responsibilities Project Management Lead end-to-end delivery of network infrastructure projects. Develop and maintain project plans, dashboards, and reporting tools. Coordinate cross-functional teams and manage stakeholder communications. Monitor progress and ensure timely delivery of milestones. Physical Network Oversight Provide technical guidance on ducting (internal and external), including placement, installation methods, and compliance with site requirements. Review and validate installation plans with contractors and ensure quality execution. Technical Expertise Fibre Cabling : Understand distance limitations, termination options, and interface types for both Multi-Mode and Single-Mode fibre. UTP Cabling : Expertise in CAT6 and above, including termination points (cabinets, wall/floor boxes) and distance constraints. Testing & Validation : Review installer test reports, identify issues, and lead remediation discussions. Stakeholder Engagement Liaise with the client's site leads and external contractors to align project goals. Translate user needs into functional and technical requirements. Ensure documentation and reporting meet the client's standards. Preferred Qualifications Proven experience in managing network infrastructure projects, ideally within aerospace or defence environments. Strong understanding of physical network technologies and installation practices. Familiarity with the client's processes and tools (e.g., ServiceNow, OneTelecom) is advantageous Excellent communication, coordination, and problem-solving skills. Ability to work independently and collaboratively across multiple locations. Additional Notes The role is part of a broader transformation initiative linked to the client's integration of Spirit sites, with Belfast and Prestwick identified as high-priority locations Candidates with proximity to either site are preferred due to the expected on-site presence. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
25/02/2026
Contractor
Role Title: Network Project Manager Duration: contract to run until 26/03/2027 Location: Belfast, Fully Onsite Rate: up to 460 p/d Umbrella inside IR35 Role purpose / summary Our client is seeking a skilled and proactive Network Project Manager to lead and coordinate physical network infrastructure projects across its Belfast and Prestwick sites. This role combines traditional project management responsibilities with deep technical expertise in physical networking, cabling, and installation oversight. The successful candidate will be instrumental in ensuring the seamless deployment and integration of network systems aligned with the client's standards and operational needs. Key Responsibilities Project Management Lead end-to-end delivery of network infrastructure projects. Develop and maintain project plans, dashboards, and reporting tools. Coordinate cross-functional teams and manage stakeholder communications. Monitor progress and ensure timely delivery of milestones. Physical Network Oversight Provide technical guidance on ducting (internal and external), including placement, installation methods, and compliance with site requirements. Review and validate installation plans with contractors and ensure quality execution. Technical Expertise Fibre Cabling : Understand distance limitations, termination options, and interface types for both Multi-Mode and Single-Mode fibre. UTP Cabling : Expertise in CAT6 and above, including termination points (cabinets, wall/floor boxes) and distance constraints. Testing & Validation : Review installer test reports, identify issues, and lead remediation discussions. Stakeholder Engagement Liaise with the client's site leads and external contractors to align project goals. Translate user needs into functional and technical requirements. Ensure documentation and reporting meet the client's standards. Preferred Qualifications Proven experience in managing network infrastructure projects, ideally within aerospace or defence environments. Strong understanding of physical network technologies and installation practices. Familiarity with the client's processes and tools (e.g., ServiceNow, OneTelecom) is advantageous Excellent communication, coordination, and problem-solving skills. Ability to work independently and collaboratively across multiple locations. Additional Notes The role is part of a broader transformation initiative linked to the client's integration of Spirit sites, with Belfast and Prestwick identified as high-priority locations Candidates with proximity to either site are preferred due to the expected on-site presence. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
ServiceNow Technical Project Manager Competitive package + bonus + flexible benefits If you've built your reputation in ServiceNow delivery and you're now operating at that level where you're as comfortable in front of a CIO as you are challenging a solution design, this one's worth a look. We're working with a well-established transformation consultancy investing heavily in its ServiceNow capability across the UK. They're looking for a Managing Consultant level Technical Project Manager to lead complex ServiceNow programmes from strategy through to successful delivery. This isn't a "status report" PM role. It's for someone who understands the platform properly and can lead with authority. What you'll be doing You'll take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes. That means shaping scope, managing commercials, overseeing governance and ensuring what's being delivered is technically sound and aligned to client objectives. You'll sit right between the business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery quality. You'll lead workshops, align stakeholders, manage risk, drive UAT and oversee the transition into BAU. Alongside core delivery, you'll also contribute to bids, proposals and service development - because at this level, you're helping shape the practice as well as delivering within it. This is proper transformation work. Operating model shifts. Cloud-aligned ServiceNow strategies. Complex stakeholder landscapes. The type of programmes that stretch you - in a good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops and managing senior stakeholders Consulting & Influence Able to bridge business and technology effectively Experience coordinating cross-functional delivery teams Background in consulting or complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine investment in capability, and clear room to progress. Hybrid working is embedded. Flexibility is normal, not "approved on exception". There's a big focus on professional development - whether that's certifications, leadership growth or expanding into programme-level transformation work. If you're currently a Senior ServiceNow PM, Programme Manager, Lead Consultant or Technical Delivery Lead and you're ready for something with more influence and more visibility - this could be that move. Send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
24/02/2026
Full time
ServiceNow Technical Project Manager Competitive package + bonus + flexible benefits If you've built your reputation in ServiceNow delivery and you're now operating at that level where you're as comfortable in front of a CIO as you are challenging a solution design, this one's worth a look. We're working with a well-established transformation consultancy investing heavily in its ServiceNow capability across the UK. They're looking for a Managing Consultant level Technical Project Manager to lead complex ServiceNow programmes from strategy through to successful delivery. This isn't a "status report" PM role. It's for someone who understands the platform properly and can lead with authority. What you'll be doing You'll take ownership of end-to-end ServiceNow delivery across large, multi-workstream programmes. That means shaping scope, managing commercials, overseeing governance and ensuring what's being delivered is technically sound and aligned to client objectives. You'll sit right between the business and the technical teams, translating executive-level vision into structured roadmaps and practical outcomes. You'll guide teams across modules such as SPM, ITSM, ITOM, HRSD and IRM - not hands-on building daily, but close enough to the detail to challenge design decisions, ensure best practice and protect delivery quality. You'll lead workshops, align stakeholders, manage risk, drive UAT and oversee the transition into BAU. Alongside core delivery, you'll also contribute to bids, proposals and service development - because at this level, you're helping shape the practice as well as delivering within it. This is proper transformation work. Operating model shifts. Cloud-aligned ServiceNow strategies. Complex stakeholder landscapes. The type of programmes that stretch you - in a good way. What they're looking for ServiceNow & Technical Background 5+ years within the ServiceNow ecosystem Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops and managing senior stakeholders Consulting & Influence Able to bridge business and technology effectively Experience coordinating cross-functional delivery teams Background in consulting or complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine investment in capability, and clear room to progress. Hybrid working is embedded. Flexibility is normal, not "approved on exception". There's a big focus on professional development - whether that's certifications, leadership growth or expanding into programme-level transformation work. If you're currently a Senior ServiceNow PM, Programme Manager, Lead Consultant or Technical Delivery Lead and you're ready for something with more influence and more visibility - this could be that move. Send your CV in for immediate consideration. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
ServiceNow Delivery Manager 400 to 580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. 400 to 580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
23/02/2026
Contractor
ServiceNow Delivery Manager 400 to 580 a day inside IR35 6 Months Contract - London Based 2 days in the office A top tier consulting firm is looking for an experienced ServiceNow Delivery Manager to join a high profiled client on a contract basis. As a Delivery Lead, you will sit at the heart of the project, bridging the gap between technical excellence and client satisfaction. You will oversee a diverse group of Functional BAs, Architects, and Developers, fostering a culture of accountability and continuous improvement. Your key focuses will include: Overseeing daily operations, managing workstreams, and ensuring every deliverable meets our rigorous quality benchmarks. Proactively identifying potential bottlenecks or project risks, and presenting clear, actionable solutions to senior leadership. Acting as the primary liaison for internal and client stakeholders, managing expectations with transparency and professional insight. The successful candidate should have the following skills Deep experience in leading successful ServiceNow implementations and managing complex product backlogs. Previous experience within the Financial Services industry is highly desirable and will help you hit the ground running. 400 to 580 a day inside IR35 6 Months Contract London Based 2 days in the office If you are an experienced Service Now Delivery Manager looking for your next challenging role where you can truly make an impact then this is the perfect opportunity for you. If interested please apply directly to the AD or send CVs to (url removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
20/02/2026
Full time
Service Desk Engineer - Crewe 40,000 PA IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Desk Engineer (2nd Line) to join them on a permanent basis. This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department. You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems. The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business. This position is also client-facing, requiring regular interaction with internal stakeholders and users. As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential. Key Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line IT teams Install, update, maintain, and support various software packages and hardware Perform Active Directory administration and deploy software via Endpoint Manager Support SIP/VOIP telephony and video conference systems Configure and support iOS/Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong communication, problem-solving, and customer service skills Ability to work under pressure and prioritize tasks effectively
CBSbutler Holdings Limited trading as CBSbutler
Barrow-in-furness, Cumbria
Senior Network Engineer (Contract) Contract Duration: initial 12 months, extensions likely Location: Barrow-in-Furness, Cumbria - Full-time onsite Rate: 550 - 600/day - Inside IR35 Eligibility Requirements Active SC Clearance is mandatory Sole UK Nationality required (UK passport only) Additional vetting applies; onboarding may take longer than standard processes Role Overview We are seeking an experienced Senior Network Engineer to lead the design and delivery of enterprise network infrastructure for a major secure programme. This is a hands-on, on-site role focused on physical network environments, structured cabling, comms rooms, and Cisco-based network implementations. You will take ownership of technical design, documentation, and on-site delivery, working closely with engineers, project managers, and suppliers to build resilient, secure IT environments. Key Responsibilities Lead technical design, planning, and on-site implementation of network infrastructure projects Design and oversee comms rooms, rack layouts, patching schemes, structured cabling and containment (copper and fibre) Produce and maintain High-Level and Low-Level Designs (HLD/LLD) and technical documentation Provide technical assurance on containment design, pathways, labelling, and installation standards Support configuration, deployment, and troubleshooting of Cisco network equipment (switching, routing, wireless, firewalls) Integrate storage platforms (SAN/NAS) and associated networking Plan UPS and power resilience solutions for comms rooms and infrastructure environments Conduct site surveys, hardware audits, and implementation assessments Ensure solutions meet security, operational, and compliance requirements Work with suppliers and third parties on quotes, delivery, and technical coordination Essential Skills & Experience Strong background in enterprise network infrastructure and on-site delivery Deep knowledge of structured cabling (Cat5e/6/6a), fibre types, termination standards, and containment Hands-on experience with Cisco switching and routing (IOS / NX-OS) Understanding of VLANs, routing protocols, DHCP, DNS, wireless and segmentation Experience with SAN/NAS connectivity and storage networking Knowledge of UPS, power distribution, and environmental requirements for comms rooms Ability to interpret and produce technical drawings, schematics, rack elevations and wiring diagrams Excellent stakeholder communication and leadership skills Active SC Clearance (mandatory) Desirable Experience Experience in secure or regulated environments (defence, government, critical national infrastructure) ITSM knowledge (ServiceNow or similar) Datacentre best practices (cooling, redundancy, monitoring) Certifications such as CCNA / CCNP / CompTIA Network+ / Server+ or vendor cabling accreditations Working Requirements Full-time onsite presence in Barrow-in-Furness Sole UK nationality (security constraint) Behaviours & Culture Fit We're looking for someone who: Is approachable and collaborative Shares challenges openly and helps solve them Has the courage to challenge and innovate Asks questions and seeks continuous improvement Demonstrates a strong "can-do" delivery mindset
18/02/2026
Contractor
Senior Network Engineer (Contract) Contract Duration: initial 12 months, extensions likely Location: Barrow-in-Furness, Cumbria - Full-time onsite Rate: 550 - 600/day - Inside IR35 Eligibility Requirements Active SC Clearance is mandatory Sole UK Nationality required (UK passport only) Additional vetting applies; onboarding may take longer than standard processes Role Overview We are seeking an experienced Senior Network Engineer to lead the design and delivery of enterprise network infrastructure for a major secure programme. This is a hands-on, on-site role focused on physical network environments, structured cabling, comms rooms, and Cisco-based network implementations. You will take ownership of technical design, documentation, and on-site delivery, working closely with engineers, project managers, and suppliers to build resilient, secure IT environments. Key Responsibilities Lead technical design, planning, and on-site implementation of network infrastructure projects Design and oversee comms rooms, rack layouts, patching schemes, structured cabling and containment (copper and fibre) Produce and maintain High-Level and Low-Level Designs (HLD/LLD) and technical documentation Provide technical assurance on containment design, pathways, labelling, and installation standards Support configuration, deployment, and troubleshooting of Cisco network equipment (switching, routing, wireless, firewalls) Integrate storage platforms (SAN/NAS) and associated networking Plan UPS and power resilience solutions for comms rooms and infrastructure environments Conduct site surveys, hardware audits, and implementation assessments Ensure solutions meet security, operational, and compliance requirements Work with suppliers and third parties on quotes, delivery, and technical coordination Essential Skills & Experience Strong background in enterprise network infrastructure and on-site delivery Deep knowledge of structured cabling (Cat5e/6/6a), fibre types, termination standards, and containment Hands-on experience with Cisco switching and routing (IOS / NX-OS) Understanding of VLANs, routing protocols, DHCP, DNS, wireless and segmentation Experience with SAN/NAS connectivity and storage networking Knowledge of UPS, power distribution, and environmental requirements for comms rooms Ability to interpret and produce technical drawings, schematics, rack elevations and wiring diagrams Excellent stakeholder communication and leadership skills Active SC Clearance (mandatory) Desirable Experience Experience in secure or regulated environments (defence, government, critical national infrastructure) ITSM knowledge (ServiceNow or similar) Datacentre best practices (cooling, redundancy, monitoring) Certifications such as CCNA / CCNP / CompTIA Network+ / Server+ or vendor cabling accreditations Working Requirements Full-time onsite presence in Barrow-in-Furness Sole UK nationality (security constraint) Behaviours & Culture Fit We're looking for someone who: Is approachable and collaborative Shares challenges openly and helps solve them Has the courage to challenge and innovate Asks questions and seeks continuous improvement Demonstrates a strong "can-do" delivery mindset
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
16/02/2026
Full time
Group IT Infrastructure Manager Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture. From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation. As a Group IT Infrastructure Manager, you will need to have/be: Networking Strong network admin, installation, and troubleshooting skills (CCNA level). Experience with Cisco, Fortinet, Ruckus; performance and security focused. Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design. Hardware & Infrastructure Good understanding of hardware, cabling, wireless tech, and IT security basics. Experience with rack servers, RAID, SAN/NAS storage. Competent with monitoring tools (SolarWinds, Nagios, PRTG). Microsoft Technologies Strong Windows Server (Apply online only , AD, Group Policy, and systems admin. Working knowledge of Exchange Online. Experience with Azure AD and hybrid identity. Familiar with Intune and JAMF for device management. Solid Office 365 and Windows 10/11 admin skills. Virtualisation & Cloud Skilled in Hyper-V and VMware (resource management, backups, failover). Exposure to Azure, AWS, GCP for migrations and optimisation. Communication Systems Experience with enterprise VoIP systems. Knowledge of IP CCTV setup, storage, and network integration. Backup & DR Proficient with Veeam for backup/replication. Experience in DR planning, failover, and resilience testing. Security & Compliance Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection). Understanding of ISO 27001 and GDPR; audit support experience. Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP / Security+, ISO 27001, PRINCE2 Details: Salary : 65, 000 - 70, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Group IT Infrastructure Manager: Visible, approachable leader across all sites. Partner with departments to deliver proactive, value-driven IT solutions. Provide IT input in management meetings to support strategic decisions. Support wider teams during peak periods to maintain smooth operations. Oversee daily IT operations across servers, applications, and networks. Manage installation, upgrades, and maintenance of hardware/software. Lead procurement and lifecycle management of IT equipment. Ensure system performance through testing, monitoring, and improvement. Manage and optimise WAN infrastructure across all sites. Maintain strong security controls to protect systems and data. Proactively identify and resolve vulnerabilities through updates and patches. Maintain robust disaster recovery and backup strategies. Assess technology risks and implement mitigation measures. Test and refine DR and continuity plans to ensure resilience. Lead major infrastructure projects, upgrades, and migrations. Work with MIS to align infrastructure and system development. Create project plans, manage resources, and deliver on time and budget. Manage the IT budget and track expenditure. Build strong vendor relationships, negotiate contracts, and ensure SLAs are met. Lead and develop 3rd Line Engineers and Helpdesk teams. Oversee Helpdesk performance and ensure timely issue resolution. Foster a collaborative, customer-focused, and continuously improving culture. Stay updated on new technologies and recommend improvements. Drive continuous improvement across infrastructure and service delivery. Align IT services and projects with long-term organisational goals. Strong analytical thinker with excellent problem-solving skills. Willing to work evenings/weekends/public holidays when required. Benefits of working as a Group IT Infrastructure Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Change Manager (SC Cleared) 6 Months Reading - 3-4 days per week on site Paying up to 88p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview: The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Key Responsibilities: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Required Skillset & Experience University degree of higher required; Bachelor?s degree in Information Technology, Computer Science, or related field is preferred. Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. Experience of IT service delivery and performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
12/02/2026
Contractor
Change Manager (SC Cleared) 6 Months Reading - 3-4 days per week on site Paying up to 88p/h (Inside IR35) Please note - due to the nature of the work, you will need to hold or be eligible to obtain a high level of UK Security clearance - please only apply if suitable Overview: The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies. Key Responsibilities: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance. Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations. Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions. Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes. Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders. Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Required Skillset & Experience University degree of higher required; Bachelor?s degree in Information Technology, Computer Science, or related field is preferred. Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. Experience of IT service delivery and performance management Experience setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
09/02/2026
Full time
Join OneAdvanced Our IT Managed Services business enables customers to innovate, transform, and seize new opportunities. The Technical Operations function underpins this mission by delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL v4-aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared service-engineered for speed, consistency, and technical excellence through systemised quality control and accessible, authoritative knowledge. What You Will Do Act as the named operational technical lead for a group of customers, building trust and maintaining deep familiarity with their estates, including critical infrastructure, key business services, and their interdependencies. Support ServiceNow CMDB data quality by advising on configuration item grouping, in alignment with the CSDM. Ensure estates are accurately mapped to support lifecycle awareness, operational planning, and service continuity. Routinely consult with pre-sales and account management about CIs approaching end of life and update risk registers as necessary. Maintain proactive engagement with internal delivery teams to ensure customer context is understood and reflected in the resolution of technical issues and service activity to drive service excellence and continuous improvement. Lead operational input into Change processes, representing customers in the Change Advisory Board (CAB) and ensuring changes are well-governed and documented. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate-specific context. Provide technical governance and oversight in the review of security and penetration test findings, collaborating with relevant teams to assess risk, prioritise remediation, and define actionable next steps aligned with security best practices and customer-specific requirements. Act as the technical operations representative in customer service reviews, taking ownership of follow-up actions while effectively delegating execution and maintaining accountability for outcomes. Be an advisor to internal teams on the operational documentation required to support customer estates-ensuring that expectations around content, accuracy, and availability are clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills-both verbal and written-with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive and disciplined mindset-self-motivated, resilient, and consistently focused on delivering high-quality outcomes. Strong expertise in Microsoft Active Directory domains and Azure environments. Experience with virtualisation technologies, particularly VMware vSphere and ESX. Solid understanding of networking principles and security best practices. Proven ability to resolve complex, cross-functional incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following areas is advantageous: Familiarity with generative and agentic AI technologies, and their effective application in technical environments. Experience working within a shared services model, supporting multiple clients across various sectors. Skills in automation and scripting, with a focus on developing repeatable deployment processes using tools such as PowerShell. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
