Job Title: Managed Print Service Field Engineer Location: Central London Job Type: Full Time, Permanent Salary - £34k/Negotiable dependent on experience About the Role An established technology solutions provider is seeking an experienced Managed Print Service Field Engineer to join their field-based engineering team in Central London. This role involves supporting a range of managed print devices across client sites, delivering high-quality service, maintenance and installations while maintaining excellent customer relationships. This is a great opportunity for a technically skilled engineer with experience in managed print environments who enjoys working autonomously while also collaborating with a wider support team. Key Responsibilities Working daily with Canon, Ricoh and Kyocera print devices Diagnosing, investigating and resolving faults on customer equipment at client premises in line with service standards Performing preventative maintenance during service calls or scheduled visits Completing work within agreed response times and maintaining a high standard of service delivery Installing devices, including network configuration and providing basic operator training to users Building strong professional relationships with clients through excellent customer service Liaising closely with the service desk/call control team to manage and resolve tickets efficiently Requirements Minimum 2 years experience in Managed Print Service field technical support Demonstrable competence in photocopier and printer maintenance Completion of relevant manufacturer training courses is desirable Ability to work independently while also contributing effectively as part of a team Strong problem-solving skills and customer-focused approach If you are an experienced MPS Field Engineer looking for your next opportunity in Central London, we would welcome your application. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
10/04/2026
Full time
Job Title: Managed Print Service Field Engineer Location: Central London Job Type: Full Time, Permanent Salary - £34k/Negotiable dependent on experience About the Role An established technology solutions provider is seeking an experienced Managed Print Service Field Engineer to join their field-based engineering team in Central London. This role involves supporting a range of managed print devices across client sites, delivering high-quality service, maintenance and installations while maintaining excellent customer relationships. This is a great opportunity for a technically skilled engineer with experience in managed print environments who enjoys working autonomously while also collaborating with a wider support team. Key Responsibilities Working daily with Canon, Ricoh and Kyocera print devices Diagnosing, investigating and resolving faults on customer equipment at client premises in line with service standards Performing preventative maintenance during service calls or scheduled visits Completing work within agreed response times and maintaining a high standard of service delivery Installing devices, including network configuration and providing basic operator training to users Building strong professional relationships with clients through excellent customer service Liaising closely with the service desk/call control team to manage and resolve tickets efficiently Requirements Minimum 2 years experience in Managed Print Service field technical support Demonstrable competence in photocopier and printer maintenance Completion of relevant manufacturer training courses is desirable Ability to work independently while also contributing effectively as part of a team Strong problem-solving skills and customer-focused approach If you are an experienced MPS Field Engineer looking for your next opportunity in Central London, we would welcome your application. What You Need to Do Now: If this sounds like the role for you, don t wait - apply today with your up-to-date CV! If it s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice.
Printer Engineer Location: Essex, Hertfordshire, Bedfordshire, Northamptonshire, Oxfordshire, Warwickshire, Cambridgeshire, Essex, Derbyshire Hours: Monday to Friday, standard office hours About the Role Due to continued expansion within the managed print sector, we are seeking a skilled and motivated Field Service Engineer to join our growing team covering The South East and Midlands. This is an excellent opportunity for an experienced engineer looking to develop their career within a fast-paced and supportive environment. While the role will primarily involve working with Kyocera, Ricoh, and Canon multifunctional devices, their expanding portfolio offers strong opportunities for further technical growth. Key Responsibilities Service, maintain, and repair multifunctional print devices Diagnose and resolve technical faults efficiently Manage workload effectively across assigned service areas Maintain accurate car stock levels Deliver high-quality customer service on-site Requirements Minimum 3 years' experience in a similar role Experience with Kyocera, Ricoh, and/or Canon devices (preferred) Good understanding of network connectivity Self-motivated with a proactive, can-do attitude Strong team player with the ability to work independently Good organisational and time management skills Full, clean driving licence (preferred) What We Offer Competitive salary Company car Mobile phone and laptop Pension scheme If you are a dedicated Field Service Engineer looking to join a growing business with excellent support and progression opportunities, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
09/04/2026
Full time
Printer Engineer Location: Essex, Hertfordshire, Bedfordshire, Northamptonshire, Oxfordshire, Warwickshire, Cambridgeshire, Essex, Derbyshire Hours: Monday to Friday, standard office hours About the Role Due to continued expansion within the managed print sector, we are seeking a skilled and motivated Field Service Engineer to join our growing team covering The South East and Midlands. This is an excellent opportunity for an experienced engineer looking to develop their career within a fast-paced and supportive environment. While the role will primarily involve working with Kyocera, Ricoh, and Canon multifunctional devices, their expanding portfolio offers strong opportunities for further technical growth. Key Responsibilities Service, maintain, and repair multifunctional print devices Diagnose and resolve technical faults efficiently Manage workload effectively across assigned service areas Maintain accurate car stock levels Deliver high-quality customer service on-site Requirements Minimum 3 years' experience in a similar role Experience with Kyocera, Ricoh, and/or Canon devices (preferred) Good understanding of network connectivity Self-motivated with a proactive, can-do attitude Strong team player with the ability to work independently Good organisational and time management skills Full, clean driving licence (preferred) What We Offer Competitive salary Company car Mobile phone and laptop Pension scheme If you are a dedicated Field Service Engineer looking to join a growing business with excellent support and progression opportunities, we'd love to hear from you. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
01/04/2026
Full time
Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria
Job Title: Managed Print Engineer Location: Bridgend, South Wales Salary: 30,000 - 32,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role-you will work in close partnership with the Managed Print Service Manager, your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value. Key Responsibilities: Reporting to the Managed Print Service Manager Stay updated on industry trends and Flotek technologies Responsible for giving world-class service at all times Responsible for delivering your Managed Print installation projects on time and within budget Responsible for communicating with clients and internal project managers. Hands-on and remote technical troubleshooting Creating and maintaining detailed project documentation to ensure effective handover to our support teams Deliver product training to end users as well as internally at Flotek. Installation of 3rd party software applications to partner PC and server devices Ensure effectiveness of print management reporting applications at partner sites Mentor and support the growth of aspiring Managed Print Engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Previous experience in a managed print delivery / service role in a technology business Great technical ability to diagnose faults accurately and efficiently. Experience in using a CRM to log installation / service notes Be partner focused to understand and identify user needs Experience of Konica Minolta and Lexmark desirable Experience with secure print / papercut administration desirable Excellent organisational skills and the ability to prioritise work effectively. Excellent external partner liaison skills, Happy to travel to partner sites over the UK Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 32,000 per annum Includes company van. EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.
31/03/2026
Full time
Job Title: Managed Print Engineer Location: Bridgend, South Wales Salary: 30,000 - 32,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday - 9am to 5.30pm (flexible hours between 8am - 6pm) Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity, Comms and Managed Print Solutions to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group, you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: As a Managed Print Engineer at Flotek, you will play a pivotal role within our dedicated print installation and service team. You will be part of the team responsible for the delivery of professional print solutions, ensuring that every project is executed to the Flotek standard. Your responsibilities will include not only maintaining and exceeding established service benchmarks, but also actively identifying opportunities for process improvement. Collaboration is at the heart of this role-you will work in close partnership with the Managed Print Service Manager, your expertise and proactive approach will help shape the future of our managed print services, ensuring our partners consistently receive exceptional support and value. Key Responsibilities: Reporting to the Managed Print Service Manager Stay updated on industry trends and Flotek technologies Responsible for giving world-class service at all times Responsible for delivering your Managed Print installation projects on time and within budget Responsible for communicating with clients and internal project managers. Hands-on and remote technical troubleshooting Creating and maintaining detailed project documentation to ensure effective handover to our support teams Deliver product training to end users as well as internally at Flotek. Installation of 3rd party software applications to partner PC and server devices Ensure effectiveness of print management reporting applications at partner sites Mentor and support the growth of aspiring Managed Print Engineers. What we're looking for: A positive attitude with a can do approach to everything! Excellent communication skills Previous experience in a managed print delivery / service role in a technology business Great technical ability to diagnose faults accurately and efficiently. Experience in using a CRM to log installation / service notes Be partner focused to understand and identify user needs Experience of Konica Minolta and Lexmark desirable Experience with secure print / papercut administration desirable Excellent organisational skills and the ability to prioritise work effectively. Excellent external partner liaison skills, Happy to travel to partner sites over the UK Full UK Driving Licence Benefits: Salary dependent on experience within range of 30,000 - 32,000 per annum Includes company van. EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox. Variety of social events & team building opportunities are available. Opportunities for professional development and career progression. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of Managed Print Engineer, Service Engineer, MPS Engineer, Field Engineer, Technical Engineer, Copier Engineer may also be considered for this role.
2nd Line Support Engineer Bechtle are Europe's leading IT solution as service provider. As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent o Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. Reports to: Service Desk Team Leader
01/10/2025
Full time
2nd Line Support Engineer Bechtle are Europe's leading IT solution as service provider. As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's + optional 2 weeks unpaid. Increases with time spent o Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc o Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. Reports to: Service Desk Team Leader
About Accenture Cyber Threat Intelligence (ACTI) At ACTI, we are a global team that spans 13 countries, 4 continents and speaks 30+ languages. We are passionate about delivering actionable cyber threat intelligence analysis, providing industry-leading analytic insights, cyber context and critical services that our clients need to secure and achieve their business-line and strategic growth initiatives. We know that success is only possible by developing and supporting our most critical resources-our talented analysts, developers and supporting team members. We value creativity and entrepreneurship in our team, and where possible we back their initiative with opportunity and investment. We enjoy the hunt for existing and emerging cyber threats. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an ego-less approach to guiding our clients as they navigate their businesses through all aspects of the Cyber Domain. Who You Are You are passionate about software development, cyber security, and intelligence analysis. You stay abreast of the latest software technologies, cyber threats, recognize the value of intelligence, and believe it should drive operations. You are a leader and devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You take ownership of projects and initiatives, you are proactive, easy to work with, and embrace fundamental agile principles. Role Description The CTI Engineer is a key member of ACTI's Product Strategy & Business Development (PSBD) Team. This role centers on an ability to develop software products, analysis tools, and solutions to enable the collection and dissemination of cyber threat intelligence data. In this position, you will be responsible for all aspects of software development and will operate within an Agile DevOps environment. The successful candidate has both the technical skills and the operational experience to develop robust enterprise applications in support of ACTI's services strategy and roadmap. The successful candidate also embodies a passion for continuous improvement and test-driven development. Communication, teamwork, and technical acumen will be critical to success in this role. Key Responsibilities Innovate around analysis tools and CTI delivery capabilities through continuous integration and continuous delivery leveraging Agile DevOps principles. Maintain development and testing environments for non-production systems and implement business-defined software features, bug fixes, and security remediations. Manage infrastructure and operations through code and established baselines. Manage system compliance and client data protection (CDP) practices. Document functional and system specifications for reference and reporting. Troubleshoot functional and operational issues effectively for responsible resolution. Work closely with ACTI stakeholders such as CTI Analysts, Customer Success members, Product & Service Owners, and other Engineers to help refine technical requirements. Support ACTI Product & Service Owners with effective backlog grooming, sprint planning, and sprint reviews. Support other engineering team members through cross-development and cross-training exercises. Show more Show less Qualifications Basic Qualifications Bachelor of Science degree in computer science, software engineering, or related field. Minimum 5 years of experience developing software applications. Minimum 4 years of experience with Python 3.x programming language. Minimum 2 years of experience with cloud environments and cloud-native solution development. Basic understanding of cyber threat intelligence concepts and principles. Required Skills Proficiency in Python programming language. Ability to design and develop cloud-native software solutions in Amazon Web Services (AWS). Experience with Terraform. Experience with CI/CD model. Experience operating within an Agile DevOps environment. Ability to design APIs and RESTful microservices. Working knowledge of DevOps practices and containerization approaches using Docker and Kubernetes. Ability to manage Linux infrastructure and cloud-managed services. Ability to use Git or related version control systems. Excellent problem solving and analytical skills. Strong verbal and written communication skills. Willingness to work on a team or independently with minimal supervision. Ability to think outside of the box when it comes to solutioning against broad requirements. Desired Skills Experience with Synapse (Vertex) architecture and technology. Unit Testing & TDD experience a plus. Experience with Java programming language. Experience with JavaScript, HTML, CSS, and other user interface technologies. Experience with Jira, Confluence, Bitbucket, and other Atlassian tools. CTI collection & analysis experience.
24/09/2022
Full time
About Accenture Cyber Threat Intelligence (ACTI) At ACTI, we are a global team that spans 13 countries, 4 continents and speaks 30+ languages. We are passionate about delivering actionable cyber threat intelligence analysis, providing industry-leading analytic insights, cyber context and critical services that our clients need to secure and achieve their business-line and strategic growth initiatives. We know that success is only possible by developing and supporting our most critical resources-our talented analysts, developers and supporting team members. We value creativity and entrepreneurship in our team, and where possible we back their initiative with opportunity and investment. We enjoy the hunt for existing and emerging cyber threats. We strive to automate and innovate while working with powerful resources and differentiated data. Above all else, we value an ego-less approach to guiding our clients as they navigate their businesses through all aspects of the Cyber Domain. Who You Are You are passionate about software development, cyber security, and intelligence analysis. You stay abreast of the latest software technologies, cyber threats, recognize the value of intelligence, and believe it should drive operations. You are a leader and devoted team member who is always willing to lend a hand, mentor a colleague, or increase our global team's awareness by sharing your knowledge and approaches with others. You take ownership of projects and initiatives, you are proactive, easy to work with, and embrace fundamental agile principles. Role Description The CTI Engineer is a key member of ACTI's Product Strategy & Business Development (PSBD) Team. This role centers on an ability to develop software products, analysis tools, and solutions to enable the collection and dissemination of cyber threat intelligence data. In this position, you will be responsible for all aspects of software development and will operate within an Agile DevOps environment. The successful candidate has both the technical skills and the operational experience to develop robust enterprise applications in support of ACTI's services strategy and roadmap. The successful candidate also embodies a passion for continuous improvement and test-driven development. Communication, teamwork, and technical acumen will be critical to success in this role. Key Responsibilities Innovate around analysis tools and CTI delivery capabilities through continuous integration and continuous delivery leveraging Agile DevOps principles. Maintain development and testing environments for non-production systems and implement business-defined software features, bug fixes, and security remediations. Manage infrastructure and operations through code and established baselines. Manage system compliance and client data protection (CDP) practices. Document functional and system specifications for reference and reporting. Troubleshoot functional and operational issues effectively for responsible resolution. Work closely with ACTI stakeholders such as CTI Analysts, Customer Success members, Product & Service Owners, and other Engineers to help refine technical requirements. Support ACTI Product & Service Owners with effective backlog grooming, sprint planning, and sprint reviews. Support other engineering team members through cross-development and cross-training exercises. Show more Show less Qualifications Basic Qualifications Bachelor of Science degree in computer science, software engineering, or related field. Minimum 5 years of experience developing software applications. Minimum 4 years of experience with Python 3.x programming language. Minimum 2 years of experience with cloud environments and cloud-native solution development. Basic understanding of cyber threat intelligence concepts and principles. Required Skills Proficiency in Python programming language. Ability to design and develop cloud-native software solutions in Amazon Web Services (AWS). Experience with Terraform. Experience with CI/CD model. Experience operating within an Agile DevOps environment. Ability to design APIs and RESTful microservices. Working knowledge of DevOps practices and containerization approaches using Docker and Kubernetes. Ability to manage Linux infrastructure and cloud-managed services. Ability to use Git or related version control systems. Excellent problem solving and analytical skills. Strong verbal and written communication skills. Willingness to work on a team or independently with minimal supervision. Ability to think outside of the box when it comes to solutioning against broad requirements. Desired Skills Experience with Synapse (Vertex) architecture and technology. Unit Testing & TDD experience a plus. Experience with Java programming language. Experience with JavaScript, HTML, CSS, and other user interface technologies. Experience with Jira, Confluence, Bitbucket, and other Atlassian tools. CTI collection & analysis experience.
Inside IR35 - Field Engineer - Windows, SCCM, AD, Switches/Routers, Cisco Meraki A leading client are looking for an IT Support Engineer with minimum 3 years experience, you'll be working in a field based role across various London sites. Key SKills Excellent interpersonal skills to support both technical and nontechnical personnel at all levels, throughout the organisation. Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications into the ticketing systems. Expert in Windows and Apple operating systems (Current Windows & Apple OS). Experience installing switches/routers & exposure to cisco meraki Expert in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers. Highly knowledgeable on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services. Highly knowledgeable in the configuration and troubleshooting of standard business software such as: Microsoft Office Suite. Working Knowledge of Antivirus / antimalware software. s Ability to administer Windows Active Directory at the desktop level. Working knowledge of help desk ticketing system (e.g. ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM and TeamViewer. Working knowledge of imaging Windows, Management tools, and other productivity products in a networked environment. Exceptional analytical and problem solving skills. Ability to communicate complex technical concepts. ·Self-managed, highly motivated and has a strong drive for results ITIL v3/4 understanding. Sound IT experience, including AD and server configuration. If you have the necessary skills, please apply now.
06/10/2021
Contractor
Inside IR35 - Field Engineer - Windows, SCCM, AD, Switches/Routers, Cisco Meraki A leading client are looking for an IT Support Engineer with minimum 3 years experience, you'll be working in a field based role across various London sites. Key SKills Excellent interpersonal skills to support both technical and nontechnical personnel at all levels, throughout the organisation. Excellent verbal and written communication skills required, especially the ability to listen and understand what is being described, with attention to detail in transcribing communications into the ticketing systems. Expert in Windows and Apple operating systems (Current Windows & Apple OS). Experience installing switches/routers & exposure to cisco meraki Expert in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers. Highly knowledgeable on desktop, laptop, mobile devices (common smartphones and tablets), and supported vendor products and services. Highly knowledgeable in the configuration and troubleshooting of standard business software such as: Microsoft Office Suite. Working Knowledge of Antivirus / antimalware software. s Ability to administer Windows Active Directory at the desktop level. Working knowledge of help desk ticketing system (e.g. ServiceNow) and remote assistance tools such as Remote Desktop Connection, OCS SCCM and TeamViewer. Working knowledge of imaging Windows, Management tools, and other productivity products in a networked environment. Exceptional analytical and problem solving skills. Ability to communicate complex technical concepts. ·Self-managed, highly motivated and has a strong drive for results ITIL v3/4 understanding. Sound IT experience, including AD and server configuration. If you have the necessary skills, please apply now.
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
09/09/2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
09/09/2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
09/09/2016
1st-2nd Line Support Engineers
Permanent
Cheltenham
Salary £15,000 - £27,000 dependant on experience.
I am currently representing a growing MSP in the Cheltenham area, who are looking for 1st and 2nd Line Support Engineers to join their service desk on a Permanent Basis. My client provides IT Solutions to blue chip companies across the Gloucestershire area, from IT Support and Managed Services to Infrastructure, Networking and Data/Voice Cabling.
This is an ideal opportunity for someone who has gained IT qualifications and some Service Desk experience in a MSP environment. Likewise, this would also be ideal for a more experienced IT Support candidate who has worked in a variety of 1st/2nd line roles with a small user base and is looking to increase this to hundreds/thousands.
The successful candidates will hold a full UK driving license because these opportunities are based both in the office on the Service Desk and also field based on client sites.
Key Skills:
- Proven experience of supporting Windows 7 and 8/10
- Previous administration of Active Directory/User Management
- 1st/2nd Line Support with Networking/Printing issues
- Experience supporting core business applications
- Basic Network troubleshooting (TCP/IP)
- Good all-rounder with troubleshooting and fault finding
- A high level of communication skills to include a concise and confident telephone manner
If you have worked with any of the following you will have a distinct advantage in your application:
- Microsoft Active Directory
- Microsoft Servers
- MS Office + Office applications
- Domain Name services
- IP Networking
- Desktop Operating System
This is a fantastic opportunity to join a unique company on a Permanent Basis, where there is bags of potential to grow in the future and you will be given at least two certified training courses per week. Please note that although this role is working office hours Mon-Fri, some evening/weekend work will be required on an on-call basis although this will not be regular and there will be an allowance provided.
If the above appeals to you, and you meet the criteria as specified, please contact Trish Hughes at Adecco Cheltenham today!
Adecco is an employment agency and an equal opportunities employer. Due to the high volume of responses to our advertising we are unable to respond to all candidates directly. If you have not heard from us within 4 working days then please assume that on this occasion your application has been unsuccessful.
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
09/09/2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
09/09/2016
Field Service Engineer - Bradford - £25-28k + Car
The Larson Group is currently recruiting a Field Service Engineer for a dynamic and forward thinking Managed Service Provider based in Bradford. Our client are currently witnessing a growth period and as such need a customer centric and client facing individual to join the team. We are looking for an energetic, positive and well-presented candidate with drive and personality.
If you are looking for a career opportunity with genuine scope for progression and training, this is the right role for you. Our client will put you through the relevant Microsoft Certified Solutions Associate (MCSA) certifications and on successful completion of these and your probationary review your salary may increase.
As well as the fantastic training on offer, our client will supply a company car, company phone, a laptop and company pension scheme.
General Summary
The Field Service Engineer is responsible for all onsite service and support needs for our customers. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software. The Field Service Engineer will also carry out Project work and pre Sales Audits. The Field Service Engineers will be required to write technical reports and assist the Sales team as required.
Essential Duties and Responsibilities:
* IT Support relating to technical issues involving Microsoft's core business applications and operating systems
* Support of disaster recovery solutions
* Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security
* Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix
* Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
* System documentation maintenance and review in ConnectWise
* Communication with customers as required; keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
* Improve customer service, perception and satisfaction
* Fast turnaround of customer requests
* Ability to work in a team and communicate effectively
* Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
* Escalate service requests that require engineer level support
* Responsible for entering time and expenses in ConnectWise as it occurs
* Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
* Enter all work as service tickets into ConnectWise
Knowledge, Skills and/or Abilities required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable adjustments may be made to enable individuals with disabilities to perform the essential functions.
* Advanced understanding of operating systems, business applications, printing systems and network systems
* Interpersonal skills; such as telephony skills, communication skills, active listening and customer-care
* Diagnosis skills of technical issues
* Ability to multitask and adapt to changes quickly
* Technical awareness; ability to match resources to technical issues appropriately
Skills / Experience that would be beneficial:
* Windows Server 2003/2008/2012
* Virtualisation - Hyper V and VMWare
* Windows XP through to Windows 10
* Firewalls / Security
* Networks - LAN/WAN/Routers
* Financial Systems - I.E. Sage
* Backup Solutions - Symantec Backup Exec
* Active Directory
* SQL Server
* MS Exchange
Keywords - Field Engineer / Field Service Engineer / Service Desk / Helpdesk / 2nd Line Support / 3rd Line Support / IT Support Technician
Larson Resource Group Limited is registered in England & Wales with a company number 06110626. Registered office address is Windsor House Cornwall Road Harrogate HG1 2PW. Our VAT number is (Apply online only) 57. Larson Resource Group Limited trades as an Employment Agency when placing permanent candidates and as an Employment Business when placing Contractors (under the Conduct of Employment Agencies and Employment and Business Regulations 2003) In accordance with these regulations you should have received a copy of our Client Terms of Business. If you have not received a copy please contact a member of staff immediately. All discounted rates quoted are only valid providing all other terms are met in accordance with our standard Client Terms of Business
