38 jobs found

Customer Onboarding Analyst is required by my international client based in the Slough area. They are looking for a recent graduate level candidate who has some customer service experience to join their Customer Onboarding Team which makes up part of their larger IT capability. This role will be office based for five days per week whilst full training is given, once up to speed they work a hybrid model with three days onsite and two days remote based. Responsibilities, not limited to: The successful candidate will be responsible for: Customer Onboarding for Fulfilment Customers and First line Support for any customer issues raised with the IT Team The role will be responsible for being the first line support for the following tasks: Customer Issues Providing first response to any customers raising an issue with booking a shipment or their integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved. Company Systems Another part of the IT Team is the Support and System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed. Integration Pre-Sales Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members. Customer Onboarding Being the point of contact for customers integrating with the company, asking any questions that you can answer directly and liaising with IT Team Members where needed. Following the entire integration through until tested and that customer is live. Working interdepartmentally acting as a bridge between business and technical functions where needed. Requirements Gathering and Technical Specifications Pre-Sales will establish a baseline for the needs of the customer, but you would need to be able to translate and establish these needs to both technical and business requirements. This may include gathering information from various departments, talking to the customer directly or even researching 3rd party software for implementation to existing systems. Internal Projects There are always internal projects being delivered by the IT Team to improve business functions. This role will be involved in managing any information requests during development and then organise testing once complete while relaying and feedback. Person Specification & Skills: A candidate that would be successful in this role will have the following skills: Strong problem-solving skills to investigate issues and find the cause of the problem or find the best equipped team member to deal with the issue. Using processes such as trial-and-error and process of elimination Well-developed communication skills backed up by experience in customer facing roles. A ability to speak with confidence and in a concise manner. This includes both written and verbal communication. An ability to prioritise work based on the importance and potential impact of any tasks. This can also include having sudden issues or tasks being given to the candidate causing them to have to re-prioritise their workload. Good organisation and time management skills, particularly while working from home. An interest in learning new topics and technologies to a level of knowledge that can be applied and explained to others. Works well as part of a team both large and small, hopefully some experience of working with technical contacts such as developers. A candidate would benefit from the following experience/ skills, but it is not required: A knowledge of the Logistics/ E-Commerce industry Experience using Salesforce/ Service Cloud Experience delivering projects A knowledge of/Experience with Warehouse Management Systems (WMS) This is a fantastic entry level role, please send your CV in the first instance and if relevant you will be contacted with full role and company information. We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work. The candidate must meet the following requirements: Be subject to Basic Disclosure & Barring Services check. Able to work a full 40 hour week

Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track. Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview: We are seeking an established Business Analyst (BA) to bridge business needs and technology solutions by eliciting, analysing and documenting clear, testable requirements throughout the delivery lifecycle. Working across business and technical teams, you will shape functional and data requirements, support governance-aware analysis (including customer data considerations), and help teams evidence success through practical metrics and reporting. In this role, you will work with stakeholders from across the organisation to capture and validate requirements for new and existing systems and applications, ensuring solutions improve customer outcomes, operational effectiveness and delivery performance. Working Closely With Project and Programme Management, Business Stakeholders and Functional Leads, Technical Architects, SMEs, Operations/Support teams, Partners and Suppliers (3rd Parties). Main Duties and Responsiblities: Requirement Gathering: Collaborate with stakeholders to capture functional and data requirements and validate the underlying business need. Use appropriate elicitation techniques (e.g., interviews, workshops, document analysis, BABOK techniques) to ensure accurate and complete requirements capture. Structure requirements using practical frameworks and models (e.g., process maps, epics, user stories, user journeys, BABOK techniques) to maintain clarity and alignment to business goals. Document and validate requirements using agreed standards and formats, facilitating stakeholder review for completeness, feasibility and testability. Support prioritisation and lifecycle management of requirements, maintaining traceability and supporting change control where required. Work closely with architects, developers and testers to ensure requirements are understood, implemented and verified correctly. Analysis and Documentation: Analyse business roles, processes and workflows to identify inefficiencies, gaps and opportunities for improvement. Contribute to business case development and options analysis by providing evidence-based insight on benefits, costs, risks and implementation considerations. Support interpretation of high-level data and solution designs by identifying required data sources and recognising upstream/downstream dependencies. Define and size solution requirements through clear use cases, epics, user stories and acceptance criteria, maintaining traceability from business need to delivery. Produce clear visual artefacts (e.g., process flow, data flow and integration views) to support stakeholder understanding, solution design and delivery planning. Ensure documentation is version-controlled, appropriately peer-reviewed, meets company standards, and is maintained throughout the project lifecycle to support change management and auditability. Stakeholder Management: Act as the link between business stakeholders, technical teams and delivery functions to keep analysis outputs aligned to project objectives and outcomes. Communicate effectively between parties, translating needs and requirements to ensure shared understanding at the right level of detail. Maintain effective stakeholder engagement by setting expectations, surfacing risks/issues early and providing structured updates on analysis progress and decisions. Support governance and assurance activities by ensuring business analysis deliverables are well-documented, traceable and available for review. Solution Definition: Work with internal teams and external suppliers to shape solutions that align with functional, data and technical requirements. Support evaluation of solution options to ensure they are practical, cost-effective and consistent with strategy, technology standards and delivery constraints. Contribute to design reviews by checking traceability from business need to solution design, and ensuring governance, security and data-quality considerations are reflected. Support customer-data solutions by recognising platform environments and cross-system data flows, and by incorporating validation controls into requirements and acceptance criteria. Identify solution and data risks early (e.g., data quality impacts, integration dependencies) and work with teams to mitigate and optimise outcomes. Testing and Validation: Work with the Technical and Functional Leads to confirm what is needed for testing for each delivery and to ensure requirements are testable and measurable. Support User Acceptance Testing (UAT) by preparing test scenarios/acceptance criteria, coordinating stakeholder participation and capturing outcomes. Document, track and triage defects and issues, working with delivery teams to resolve and retest in a timely way. Maintain requirement traceability through testing and readiness activities, providing concise summaries of outcomes and residual risks. Project Support: Support delivery teams by helping resolve issues, manage dependencies and adapt analysis artefacts to change while maintaining alignment to objectives. Assist with readiness and adoption activities (e.g., communications, training inputs, post-launch reviews) to support successful implementation. Use practical metrics and dashboards to help teams evidence progress and outcomes and to inform recommendations for improvement. Use PPM tooling outputs where relevant to help communicate status, dependencies and deliverables to stakeholders. What Are We Looking For? Education & Certification Bachelor s degree in Business Administration, Information Technology, Computer Science, or a related field. BCS or similarly recognised Business Analysis certification (e.g., IIBA, PMI-PBA). Professional Experience Recent demonstrable experience as a Business Analyst delivering requirements elicitation, analysis, documentation and validation on technology/digital initiatives. Proven ability to collaborate effectively with cross-functional stakeholders and communicate clearly across business and technical audiences using a variety of tools, methods and techniques. Experience defining and using metrics/dashboards to support reporting, recommendations and decision-making. Working understanding of data governance and validation controls, particularly where customer data and cross-system integrations are involved. Awareness of project delivery frameworks, delivery lifecycles and reporting standards; able to contribute to planning and reporting for defined delivery activities. Experience supporting hybrid environments (on-premise and cloud) and familiarity with CRM platforms (e.g., Salesforce, Dynamics 365) is beneficial. Personal Attributes Open, collaborative and confident communicator, able to adapt style, methods, and detail to different audiences. Strong analytical and problem-solving skills, able to employ various requirements elicitation techniques, with a focus on practical outcomes and traceability. Highly organised and detail-oriented, able to manage multiple concurrent priorities. Comfortable working with ambiguity and changing priorities, while maintaining clarity and delivery focus. Able to work independently and as part of cross-functional teams in a fast-paced environment. Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits: Private Healthcare scheme & dental care 4 x Grand Prix Paddock passes per season Enhanced maternity/paternity leave and other family planning policies A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill Free healthy snacks in our offices & subsidised canteen in Biggin Hill, serving breakfast and lunch 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure Opportunities to develop and request training for your role via our in-house Learning and Development team Discount on F1 merchandise & discount at F1 s experiences including F1 Arcade and F1 Drive Perkbox benefit portal and more

Your new company We're working with a long-standing transport and logistics business that plays a key role in connecting communities and supporting tourism and trade across the South Coast and the Isle of Wight. They're currently investing in digital transformation and improving how things work behind the scenes to make life easier for both customers and staff. As part of this, they're looking to bring in a Business Analyst to help shape how systems and processes evolve. It's a great opportunity for someone who enjoys working across different teams, turning business needs into practical solutions, and supporting change that makes a real difference. Your new role As a Business Analyst, your main focus will be understanding how the organisation works and identifying ways to improve it. You'll be responsible for gathering and documenting business requirements clearly and accurately, making sure everyone is on the same page from the start. This includes working closely with teams to map out current processes and design future ones that are more efficient and effective. You'll play a key role in supporting change initiatives, helping teams adapt to new systems and ways of working. Whether it's introducing new technology or refining existing processes, you'll be there to guide people through the transition and make sure it sticks. Strong communication is essential in this role. You'll be engaging with stakeholders at all levels, including senior leaders and non-technical colleagues, so being able to explain things clearly and build trust is important. You'll also be expected to track the benefits of the changes you help implement, showing the value delivered and making sure improvements are measurable. In addition to your core BA responsibilities, you'll support project planning and delivery when needed. This could involve helping to manage risks, timelines, and resources to keep things moving smoothly. What you'll need to succeed You'll have solid experience in business analysis, particularly when it comes to gathering requirements and mapping processes. You'll need to be confident producing clear, structured documentation that helps teams understand what's needed and why. A good understanding of change management is important too. You'll be helping people adapt to new systems and ways of working, so being able to support adoption and guide teams through change will be key. We're also looking for someone who can track the benefits of the work they do, showing the value delivered and making sure improvements are measurable. It's not just about making changes, but about making a difference. Strong communication skills are essential. You'll be working with a range of stakeholders, including senior leaders and non-technical colleagues, so being able to explain things clearly and build trust is a must. Finally, while this isn't a project management role, some experience in supporting planning, managing risks, and helping with delivery would be useful. You'll be part of a collaborative team. What you'll get in return Company pension contributions Bonus schemes and employee recognition programmes Life assurance and insurance cover Generous annual leave allowance (up to 33 days) Christmas bonus Salary sacrifice schemes (Cycle to Work, car schemes, pension) Employee Assistance Programme (EAP) - 24/7 confidential support Virtual GP service Annual flu vaccinations Staff discounts What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Desk Analyst - 30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software. The ideal candidate will have extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues that may impact service delivery to management. Building new laptop and desktop workstations. Desk deployments and moves. Executing the employee joiner, leaver, and transfers processes. Identifying required software updates and coordinating the packaging, testing and deployment of updates. Writing and updating technical and process documentation. Requirements: Strong knowledge of Microsoft based operating systems. Networking Experience (LAN, WAN, Wi-Fi) desirable. Experience troubleshooting Microsoft Office. Remote Access tools such as TeamViewer. Good understanding of PC hardware and software set-up and configuration Knowledge of HP Printers. Warehouse experience or WMS support knowledge (Red Prairie, JDA, Blue Yonder dispatcher) desirable but not essential. How to Apply : If you are interested in hearing more about this service desk analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn INDGH

This role is about bringing a passion for implementing IT solutions that will help us do things better as a business. Our National IT teams support Aldi by delivering our system and infrastructure needs. With your knowledge of logistics, finance or store management (for example), you'll have the foresight as to how we can evolve. And as we're all about growth, challenges will be around every corner. Just the way you like it. We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

Our clients are the proud guardians of over 130 years of baking experience that make up their iconic and much-loved brand. They produce bread and bakery products created with goodness at the heart of each. They deliver around 1.3million loaves, every day of the week throughout the UK and Ireland, where they also make Mothers Pride and Ormo products. They are 2,800 people working within 8 bakeries, 1 flour mill, and 2 regional distribution centres across the UK. Their success is a result of the hard work of their people; they are experts in their field whether it's baking, manufacturing, logistics, engineering, or the many departments within the central functions team based at head office in High Wycombe. They are a values-led business and expect their colleagues to live, breathe, and embed Quality, Accountability, and Trust into their ways of working A great opportunity has arisen for an Infrastructure Analyst to join the team, ready to play a key role in the next chapter of our journey. We are on an exciting mission to bring a smile to anyone who comes into contact with our brands, especially our consumers. Where better to do that than within our IS Team where we are proud to support our business in baking and delivering the best quality products each and every day. JOB PURPOSE The analyst role is to provide on site, hands on support for the staff at Head Office and when required at sites around the country. The focus of the role will be providing desk side assistance to all IT users on site as well as providing additional remote support for the other sites. The role requires a professional approach and the individual requires excellent interpersonal skills.. KEY ACCOUNTABILITIES & RESPONSIBILITIES Call 'ownership' Effective call resolution. Effective working relations with CDW Service Teams and other resolver groups. Timely and effective problem resolution and fault diagnosis. Hardware and software upgrades. Provide out of hours support as agreed. Carry out project tasks as agreed. Maintain accurate and complete documentation. Maintain accurate and complete asset details for moves, adds and changes Adherence to Change Control processes and procedures. Adherence to all agreed quality processes and procedures. Installation and configuration of desktop hardware and peripherals. To coordinate the delivery, configuration and installation of new hardware and software. Action requests for loan equipment and audio-visual setups. To deliver, setup and assist user with equipment. Provide assistance on the use of IT hardware and software. Relocation and reconfiguring of hardware and peripherals. Installation and patching of new voice and data sockets. KNOWLEDGE & SPECIFIC JOB SKILLS Essential: Good technical knowledge of MS products, operating systems, and applications. Basic LAN / WAN support experience. Active Directory & Domain administration. Good knowledge and use of Smart technology Hardware & software installation experience. Good fault diagnosis skills. Analytical approach to problem resolution. Desirable: Google Apps advocate ITIL or similar IT service management qualification Citrix and Desktop support experience Basic networking knowledge and troubleshooting skills. Why work for our client and their benefits: Our clients understand the importance of looking after their colleagues, so they provide a variety of benefits in addition to salaries. The benefits they provide are as varied as the people who receive them but they are offered with the intention of creating value to them personally over and above their salaries There is a range of colleague benefits available, which individuals can select based on their needs. The benefits scheme offers a variety of savings and cashback offers on day to day living and much more including eyecare vouchers, and a healthcare scheme to suit everyone. It also includes a Cycle to Work scheme where you can obtain a brand new bike at a significant saving They offer enhanced annual leave and maternity/paternity leave, and flexibility where possible in order to create a healthy work-life balance They celebrate loyalty with generous long service and colleague recognition schemes They offer three levels of pensions Our client values diversity and is committed to promoting equal opportunities in the workplace. Every job applicant, employee or worker will be treated fairly and equally with dignity and respect regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, social class, nationality, ethnic or national origin, religious belief, union membership, political opinion, sex, sexual orientation or any other protected characteristic.

IT Service Desk Analyst required to join an expanding logistics solutions company based in the Glasgow area, offering a salary of £22k-£25k. You will be responsible for all incident and service requests made internally within the business and will be on hand to provide 1st line support on a range of IT systems. This will be a mixture of providing support over phone and email, as well as floor walking through out the office. You will take end to end ownership of all IT tickets, including being responsible for all communication and the overall technical resolution. The ideal candidate will have 1 or 2 years previous experiences working within a similar role, as well as a good knowledge on how to trouble shoot issues on O365 and within a Windows Desktop environment. On top of this, this role will require you to be in the office 5 days a week and may require client visits so having a full driving licence and own transport is essential. Key Responsibilities and Experiences: * Good understanding of O365, Citrix and Windows Desktop * Previous experience working on a fast paced Service Desk * Strong written and verbal communication This is an excellent opportunity for anyone looking to really progress their career and develop their skill set! Sound good? Apply now or get in touch with Cameron Hopkinson at Cathcart Associates.

Oracle Support Analyst remote role with occasional travel to Milton Keynes Your new company Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes. Your new role As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope. You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12). Key Responsibilities; Triggers/performs corrective actions in case of any deviation from normal systems' state is identified. Responsible for escalating production issues to the technical team/third parties if unable to resolve. Actively contributes to preventative activities and root cause analysis/resolution. Provides support to projects within the Centre of Excellence (CoE) when required. Provides support to projects transitioning to production. Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs. What you'll need to succeed Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved. Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing Experience of working with Third Party support systems e.g. My Oracle Support. Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions. Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed; What you'll get in return 11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are a team of analysts that specialise in providing accurate views of likely future labour, infrastructure and asset requirements, identifying opportunities for business growth and operational efficiencies. As Ocado grows, we want to review our ways of working to ensure our systems and processes are efficient for the new scale of our UK logistics operations. This is an exciting opportunity for a recent graduate or somebody currently within a technical or consulting role, who is looking for the opportunity to develop analytical skills and gain exposure to the process of strategic transformation, at a time of rapid growth and change for Ocado's UK Logistics operation. What will you be doing? As a Process Analyst, you will be leading large portions of our internal transformation projects, including: Process mapping and process optimisation, to help us redesign our ways of working and ensure clear communication of data across teams and geographical boundaries. Documenting the 'as-is' state of processes, collating and linking systems, tools and owners to the relevant activities within planning and supply chain. Running workshops with subject-matter experts to understand points of strength and weakness in our processes, and facilitating redesign and automation to improve them Providing analytical insight into how processes may scale, or methods by which they could be made more efficient. Reducing workload by understanding where driving accuracy in our forecast assumptions across a range of time horizons would allow us to ensure the right people in the right places at the right times, to maximise sales capacity and minimise cost. Presenting your findings to senior management and directors to steer the transformation strategy. About you Comfortable working with a range of stakeholders, from shop-floor operations to directors, and subject matter experts across departments. Numerically strong, and able to provide financial estimates of cost-benefit rapidly and at multiple levels of detail. Process mapping and process flow experience desirable, with evidence of being able to produce simplicity from apparent complexity and represent this accurately. Self-starter who can work independently and manage their time to achieve deadlines, providing structured updates on project progress. Advantageous to have knowledge of SQL, VBA or other analytical software, or interested in developing these skills.. Proficient in Excel and/or GoogleSheets and able to provide clear visualisations and presentations of analysis in any software package. About Ocado Group When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're a FTSE 100 business developing our own groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world! Transforming an industry means also transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the brightest talents to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams and developing new ways of working. Only a 20-minute commute from London King's Cross and with a free shuttle bus provided from Hatfield Station to the office Benefits Ocado employee experience is very important to us. As well as keeping a smile on your face with weekly massages, a games room, coffee shop, weekly food samples and amazing food hall to satisfy your daily breakfast and lunchtime taste buds. All Ocado employees are offered a benefits package of - 25 days holiday + the option to buy an additional 3 via salary sacrifice, 15% discount on your weekly Ocado shop, pension, share options, discounts on gym memberships and much much more…. Our values: we're in it together, we are proud of what we do, we can be even better. Equal Opportunity Employer Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes. #LI-JF1

Spectrum IT are working with an international Supply Chain & Logistics business to recruit a Contract IT Project Manager (Inside IR35). This is an initial 4 Month contract to support multiple business critical IT projects of varying size, these include but are not limited to a cloud migration, IT system upgrades and security/regulatory activities. Please note this is a hybrid working role, candidates must be within commuting distance of Southampton for some onsite/office visits and meetings each week. As the Project Manager you will work with Business Analysts, Quality Analysts and IT Development/Infrastructure Teams to support critical projects. You will also liaise with both internal and external (3rd party) stakeholders and vendors for project planning and delivery. Responsibilities: Responsible for end to end IT project delivery: from discovery, initiation and planning through to execution, monitoring, controlling, rollout, and post implementation support Prepare detailed project plans for all phases of the IT project and program Responsible for internal and external stakeholder management, including cross functional business units, senior management, and 3rd party suppliers Engage and work with project stakeholders to confirm project delivery requirements, providing project reporting, support decision making, develop effective working relationship, influence and negotiate delivery approach where appropriate Manage and control business analysis and system testing functions Provide project reporting, facilitate analysis workshops, checkpoint meetings, and direct software release/deployment effort Actively involved in Requirement Analysis and Quality Control process Responsible for post implementation support and ongoing project related technical queries management Participate actively at Scrum Development meetings / Sprint Planning Experience / Skills: IT project management experience Previous cloud migration experience Solid experience across the full project management and software development life cycle Good technical background & understanding for IT/Software development projects Experience working in a team-oriented collaborative environment Waterfall, Agile (or Hybrid) project management methodology Scrum development approach Knowledge of JIRA and Confluence (desirable) Strategic influencing and negotiation skills Excellent client-facing and internal stakeholders communication skills Experience in logistic industries (highly advantageous)

Data, Reporting, Analysis, PowerBI Your new company A fantastic opportunity to join a global market leading organisation with their UK HQ in Milton Keynes. Your new role Data & Reporting analyst to help drive critical business decisions by analysing metrics and designing reports. What you'll need to succeed You should have data analysis skills from Sales, Finance, or logistics organisations preferably in a digital e-commerce environment. You should also have advanced skills in SQL and Microsoft Excel, ideally Microsoft PowerBI among other software programs. However, no formal certification is required for these. In addition to technical skills, reporting analysts must have the ability to prioritise tasks and manage time well. The ability to effectively communicate the results of your analysis is critical You should have data analysis skills from Sales, Finance, or logistics organisations preferably in a digital e-commerce environment. You should also have advanced skills in SQL and Microsoft Excel, ideally Microsoft PowerBI among other software programs. However, no formal certification is required for these. In addition to technical skills, reporting analysts must have the ability to prioritize tasks and manage time well. The ability to effectively communicate the results of your analysis is critical. You should have data analysis skills from Sales, Finance, or logistics organisations preferably in a digital e-commerce environment. You should also have advanced skills in SQL and Microsoft Excel, ideally Microsoft PowerBI among other software programs. However, no formal certification is required for these. In addition to technical skills, reporting analysts must have the ability to prioritize tasks and manage time well. The ability to effectively communicate the results of your analysis is critical. What you'll get in return Flexible working options available, with the opportunity of an extension. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Analyst (Data) Salary up to £50K + Bonus + Benefits Our client, a leading UK multi-billion-pound turnover brand based in North Manchester, is looking to looking for a Business Analyst who will analyse all data analytics processes so the correct solution is developed. Working in a multidisciplinary team, alongside data engineers, BI developers and experts to develop data solutions. You want to be involved in all aspects of the data analytics pipeline, to understand their business priorities and processes, how they relate to their data needs and help to produce technical requirements for the data analytics team. You will support the stakeholders and the developers in the delivery of the designed solution. As a Business Data Analyst, you will have a strong understanding of data analysis techniques. You will be technically confident and be able to engage with business users. This will be a hybrid role that balances comprehensive analysis with some analytical development. Essential Experience of working with a data analytics / reporting team Background in data and experience of SQL Wireframes Use cases / User stories Business process modelling Demonstratable skills in liaising with different stakeholders across the various business departments Preferable Hands on experience of data analytics within a retail organisation Supply chain and logistics knowledge Experience of Looker and GCP data products Familiarity with ETL data flows Technical Skills BI tools Looker Thoughtspot Database technologies GCP BigQuery Oracle database (v12 onwards) or equivalent SQL (Stored procedures, query optimization, etc) GCP (or any other cloud provider) Source control (Git, SVN) Excel Word MS Project DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality

Job Description In this role you will be responsible for: Inbound and outbound support related telephone calls and emails from customers Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you Troubleshooting and translating technical advice into easy to understand English As required, escalate more complex technical challenges to senior technical team members As the front line of support, deliver the ultimate customer service experience To be successful in this role you will need to demonstrate the following skills: You will be an authorised UK citizen or resident Be a qualified or equivalently qualified tier 1 technical support person Be prepared to enter into an intensive and ongoing training program upon commencement of the role Be prepared to work harmoniously with a diverse group of highly motivated colleagues Be able to display excellent verbal and written English skills Technical Experience desired include but are not isolated to: A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting. Have a sound practical understanding of Microsoft operating systems Have intermediate or better MS Word, Excel and Outlook skills Have used TeamViewer or similar technical support tool previously Nice to have skills or experience would include: A background in transport or logistics A background in warehousing or outward goods dispatch processes Multi-lingual abilities

Business Analyst (IT Infrastructure / InfoSec projects) with demonstrable experience of providing analysis for technical IT projects and business processes is required to support our Project Manager tasked with delivering numerous IT Infrastructure, Information Security and PCI-DSS related projects for this large Retail / FMCG / Logistics client. The successful Business Analyst will be expected to gather requirements, provide ‘as-is’ / ‘to-be’ / gap analysis and to conduct operational process analysis within numerous business teams; providing relevant documentation allowing our Project Manager to define, plan, prioritise and to deliver proposed IT Infrastructure, Information Security and PCI-DSS related projects. Business Analysts applying will be expected to have a logical, pragmatic, positive and self-driven attitude able to demonstrate the ability to thrive in a fast-paced semi-structured and loosely documented IT environment with limited support and resources. Please note that his position will not suit people used to having lots of structure, resources and documentation to hand. Business Analysts MUST have experience of providing the above expertise whilst working on full lifecycle technical IT projects to qualify. Business Analysts applying MUST also have exceptional people skills and proven experience of the above whilst ideally working within a retail, FMCG, logistics, supply-chain or similar fast paced sales driven environment where simplicity and minimal down time is essential to maintain core trading IT Infrastructure projects that need to be delivered within this programme include the following technologies: Active Directory Upgrade (2008R2 to 2012R2/2016); MS DHCP & DNS System upgrades; Malware Protection solution; NTP Service Design and implementation; End User security training (Wombat); Identity Access Management; VPN solution (Cisco AnyConnect); Email (O265) Security Protection (ProofPoint); Application Firewall Implementation (F5/Netscaler); Vulnerability Discovery & Remediation (Nexpose); SIEM processes & configuration (Logrhythm); Hardware/Software Asset Management; Working towards PCI Compliance; Elements of GDPR Compliance

Software Development Manager - Business Systems, .NET Chester, Cheshire - Commutable via Wirral, Warrington, North Wales £50,000 to £60,000 plus car allowance + bonus + benefits Highly successful and high tech UK Plc requires and experienced Software Development Manager (people and processes focus) due to recent re-organisation. In this role you will further build, manage and lead a software development team (currently 10 strong and mostly placed by Applause IT) as well as implement technical strategy including methodologies, technologies, standards and third party solutions. The role requires excellent people skills, staff development capability and vision for the department. The Development Manager will work closely with other parts of the business to ensure systems meet business needs and will be able to provide on-going support and changes to the software. Required skills and experience: Previous experience as development manager or team leader: Minimum of 5-6 years developing commercial applications or Minimum of 3-4 years managing a team of developers Solid experience of working in and implementing an Agile environment Proven experience of Snr level management and good commercial acumen Strong background in Microsoft technologies including C#, .NET, SQL, ASP.NET, MVC Familiarity with automated build tools such as TeamCity and GIT or similar Knowledge of SOLID design principles Project Management and experience working with Systems Analysts and Business Analysts Negotiation with customers and suppliers, estimation etc. Previous experience of any ERP, Finance, Logistics, Supply Chain and/or Sales and Marketing type business systems, all advantageous This opportunity offers excellent scope to deliver bets in class solutions for an award winning and highly successful UK business working in a sector that is thriving in the current economy Excellent package inc competitive salary with annual review, bonus, pension, car allowance, health cover, other insurances, share save scheme, subsidised canteen, early Friday finish, free parking - all on all on offer here. Please send CV now and call Tim Morris on (Apply online only) to find out more. Software Development Manager - Business Systems, .NET Chester

One of our clients a Major Retailer based in Central London are currently looking for a Systems Developer / Analyst to join them on an initial 6 month period with likely extensions. We are looking for a strong technical resource who will be responsible for Sterling deployments into test environments and help in resolving the issues related to sterling during testing. Essential Experience * Significant experience in Retail or Logistics IT projects * Ability to communicate effectively with both business and technical team, written and verbal * Unix shell scripting, SQL, MQ, XML, SOAP * Building and deploying J2EE packages for large enterprises * Strong knowledge of WebSphere Application Server * Experience with Sterling Order Management, Configuration Deployment Tool, Sterling API tester desirable * Troubleshooting complex systems landscapes including firewalls, load balancing * Experience of working in a team delivering solutions under pressured timescale * Used to working in a challenging multi vendor environment Desirable Experience * Good to have knowledge of deployment automation technologies like Jenkins and puppet. * Good to have knowledge of JIRA, Confluence and Service Now too * Activities, Responsibilities and Deliverables: * Deploy J2EE applications in multiple non production environments * Provide Sterling environment support, act as first point of contact for test and development teams * Assist in the triage and troubleshooting of issues * Provide support to Development, Testing teams and other stakeholder If this role is in line with your experience and does look interesting then please do apply

A well-known software solutions provider with an excellent reputation and proven track record in the market is now looking to strengthen their implementation and operations division. Due to an expanding project pipeline and new business being won regularly we are looking for an ERP Implementation consultant who enjoys delivering technology, rolling their sleeves up and getting involved in multiple projects. Title: ERP Implementation Consultant Salary: £35,000 - £45,000 (dependent upon experience) + car allowance (approximately £6k), 8% pension, bonus scheme (8%), healthcare. Location: Hungerford, Berkshire (however this role will require extensive travel to customer site) Essential Skills: · Experience of working with customers at different locations · Good working knowledge of ERP business processes and procedures · Strong experience of implementing ERP software ideally within either the logistics / supply chain / merchants / manufacturing / distribution / retail / trading sectors. · Excellent communication skills with the ability to deliver high quality end user training As an ERP Implementation consultant you will enable customers to successfully run and operate their day-to-day business. You will be involved across a number of small and large projects undertaking end to end activities including; demonstration, business discovery, system configuration and implementation as well as training. Other responsibilities will include: · To take a lead from the business on the implementation and configuration of the system, whilst advising customers on specific software modules · To provide training on the system and modules · To resolve, or assist in the resolution, of customer system queries arising from the implementation · To liaise with customers and define specifications for any system modifications · To produce consultancy documentation in line with company procedures The role will involve travelling to client site across the UK and may involve overnight stays and out of hours work. To apply, please send your current CV to us and we will be in contact should you fulfill the criteria of the role. Big Red are holding this vacancy exclusively and have interview dates booked for September. Applicants must be eligible to work in the UK on a permanent basis and hold a full UK Drivers License. Keywords: Implementation Consultant, Implementer, Implementation Specialist, Technical Implementation, Implementation Engineer, I.T Support Engineer, Technical Engineer, Software Implementation Consultant, Software Engineer, Software configuration, Application Support, Analyst, ERP Implementation, WMS Implementation, warehouse management systems, logistics, supply chain, distribution, merchants, solutions analyst, implementation specialist