IT Systems Administrator
Commerce Decisions
The top skills/experience required for the IT Systems Administrator
The role profile gives a clear reflection of the role and is ordered in a list of priorities however 3 key skills/experience for shortlisting purposes:
* Experience managing and administering Hosted Services (including remote access).
* Experience of Performing IT operations and maintenance in a Windows environment
* Experience/Aptitude to evaluate & champion new technologies/systems/ways of working and lead the implementation of agreed items into the business
The business are looking for someone with the experience to take responsibility and care for their hosted services and internal business infrastructure whilst being able to innovate and update the current offering as new programmes/software updates/technologies become available.
A summary of the day to day responsibilities of the IT Systems Administrator
Primary responsibility to provide care for the hosted services. This will involve both ensuring current established systems are running correctly, data is flowing as expected and planned maintenance/updates are completed as required. Any issues requiring fixes will be the responsibility of the post holder. In addition, introduction of new services for new clients, setting up new users and supporting clients with technical support relating to this.
Secondary to support the internal business of 45 internal staff and the companies own It infrastructure. Also understanding and supporting key CD products.
The post-holder will be excited by technology and be able to promote new ways of working/technologies for discussion that would improve the organisations operation and improve efficiency. As part of a smaller organisation, the post-holder will have a diverse range of work and projects they can be involved in which can be either business or personally identified.
* Responsibility for our hosted service & application infrastructure, supporting our client and internal facing hosted systems across multiple geographies.
* Performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.
* Supporting the implementation of programs and procedures that ensure the safety of our data/information and safety in the Information Technology operations.
* Executing and supporting local installations of our products, AWARD and ADVANCE
* Identifying operational IT problems and seeking resolutions without impacting the end users • Keeping abreast of developments in industry regarding IT operations and maintenance
* Work alongside the development and support teams to become an expert in the use and support of the AWARD and ADVANCE products, working towards becoming the ultimate point of technical escalation.
* Internal Helpdesk support
* External Helpdesk support cover (equivalent to 2nd/3rd line support)
* Flexibility to perform other duties, as and when required, to ensure the smooth running of the organisation and to meet the needs of the business.
Benefits
A competitive salary, private health insurance, 25 days’ leave per annum and participation in a company bonus plan are offered. The company offers an excellent benefits package, including access to the full range of benefits provided by their parent company. They also have a culture of having fun and place importance on work-life balance.
Essential qualifications of the IT Systems Administrator
There are no essential qualifications required for the role. More importantly is the experience and aptitude of the person.
* Experience of running and maintaining MS Windows® environments.
* Experience of hosted services, remote operation and supporting web hosted SAAS
* Working knowledge of SQL, Apache, scripting & remote monitoring tools
* Ability to identify, diagnose and rectify IT issues
* Ability to research and implement relevant technical solutions
* Ability to multi-task, prioritise, learn and teach within a team of mixed skill levels.
* Existing or eligibility for SC clearance
* Ability to travel Desirable abilities
* Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards
* Microsoft Office 365 deployment/administration
* OKTA
* Nessus
Key behavioural requirements in addition to the above comments:
* Personable and strong communication skills (able to provide technical clarity to non-technical clients)
* Confidence to take a lead role
* Innovative – able to embrace change, new technology and better ways of working
* Flexibility to meet the demands of the clients and internal consultants
This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://(url removed)/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://(url removed)/about-us/equality-and-diversity-policy
29/10/2018
IT Systems Administrator
Commerce Decisions
The top skills/experience required for the IT Systems Administrator
The role profile gives a clear reflection of the role and is ordered in a list of priorities however 3 key skills/experience for shortlisting purposes:
* Experience managing and administering Hosted Services (including remote access).
* Experience of Performing IT operations and maintenance in a Windows environment
* Experience/Aptitude to evaluate & champion new technologies/systems/ways of working and lead the implementation of agreed items into the business
The business are looking for someone with the experience to take responsibility and care for their hosted services and internal business infrastructure whilst being able to innovate and update the current offering as new programmes/software updates/technologies become available.
A summary of the day to day responsibilities of the IT Systems Administrator
Primary responsibility to provide care for the hosted services. This will involve both ensuring current established systems are running correctly, data is flowing as expected and planned maintenance/updates are completed as required. Any issues requiring fixes will be the responsibility of the post holder. In addition, introduction of new services for new clients, setting up new users and supporting clients with technical support relating to this.
Secondary to support the internal business of 45 internal staff and the companies own It infrastructure. Also understanding and supporting key CD products.
The post-holder will be excited by technology and be able to promote new ways of working/technologies for discussion that would improve the organisations operation and improve efficiency. As part of a smaller organisation, the post-holder will have a diverse range of work and projects they can be involved in which can be either business or personally identified.
* Responsibility for our hosted service & application infrastructure, supporting our client and internal facing hosted systems across multiple geographies.
* Performing IT operations and maintenance in accordance to approved procedures and standards, including security auditing and patching.
* Supporting the implementation of programs and procedures that ensure the safety of our data/information and safety in the Information Technology operations.
* Executing and supporting local installations of our products, AWARD and ADVANCE
* Identifying operational IT problems and seeking resolutions without impacting the end users • Keeping abreast of developments in industry regarding IT operations and maintenance
* Work alongside the development and support teams to become an expert in the use and support of the AWARD and ADVANCE products, working towards becoming the ultimate point of technical escalation.
* Internal Helpdesk support
* External Helpdesk support cover (equivalent to 2nd/3rd line support)
* Flexibility to perform other duties, as and when required, to ensure the smooth running of the organisation and to meet the needs of the business.
Benefits
A competitive salary, private health insurance, 25 days’ leave per annum and participation in a company bonus plan are offered. The company offers an excellent benefits package, including access to the full range of benefits provided by their parent company. They also have a culture of having fun and place importance on work-life balance.
Essential qualifications of the IT Systems Administrator
There are no essential qualifications required for the role. More importantly is the experience and aptitude of the person.
* Experience of running and maintaining MS Windows® environments.
* Experience of hosted services, remote operation and supporting web hosted SAAS
* Working knowledge of SQL, Apache, scripting & remote monitoring tools
* Ability to identify, diagnose and rectify IT issues
* Ability to research and implement relevant technical solutions
* Ability to multi-task, prioritise, learn and teach within a team of mixed skill levels.
* Existing or eligibility for SC clearance
* Ability to travel Desirable abilities
* Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards
* Microsoft Office 365 deployment/administration
* OKTA
* Nessus
Key behavioural requirements in addition to the above comments:
* Personable and strong communication skills (able to provide technical clarity to non-technical clients)
* Confidence to take a lead role
* Innovative – able to embrace change, new technology and better ways of working
* Flexibility to meet the demands of the clients and internal consultants
This advert was posted by Gold Group - one of the UK's leading niche recruitment consultancies. We span a variety of specialist industries and are the recruitment company to help you find your next career opportunity. We pride ourselves on our commitment to candidates and stick to our ethos of finding the right role for the right person. Visit our website or get in touch today to discuss this role, find out what else we've got or just for a chat about the state of your industry. Services advertised by Gold Group are those of an Agency and/or an Employment Business. Please be aware that we receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. A copy of our privacy policy can be found here: https://(url removed)/about-us/privacy-policy. Gold Group is an equal opportunity & diversity employer. A copy of our equal opportunity & diversity policy can be found here: https://(url removed)/about-us/equality-and-diversity-policy
Job Title: IT Systems Administrator
Location: Blackburn
Type: Permanent
Start Date: ASAP
Salary: £25k-£35k – Depending on Experience
We are currently seeking an IT Systems Administrator to join our client’s small team providing a high level of technical support internally both in the UK and Europe. This is a technical role requiring proven experience of using Windows Server 2008, 2008, 2016, Active Directory and Microsoft Exchange. The job is very much a hands-on IT role with wide-ranging responsibilities.
The position is suited to someone who has a good understanding of networks, servers and IT support and someone who has strong customer service skills. The successful candidate will have a can-do attitude, be a team player but able to work on their own, have the ability to problem solve and a drive to make improvements.
Key Responsibilities:
You will be responsible for implementing and maintaining all aspects of our client’s technology. This includes daily support incidents, desktop and server troubleshooting, business continuity planning and execution, hardware/software installation and upgrades, new infrastructure build outs, telecommunications.
Monitor and maintain the company’s servers and network including hardware and software. Setting and maintaining group policies using Active Directory. Provide up to 3rd tier support in a timely manner utilising the company’s IT helpdesk and visiting users at their desks to provide local support for various IT issues. Manage, reassign or escalate helpdesk requests efficiently either technically or to Management if unable to complete. Work pro-actively in the department to help minimise any future problems. Manage and maintain IT hardware and software assets.
Skills & Experience:
* Working in an IT support environment (in an end-user would be advantageous but not essential) Windows Server 2008/2012/2016, including permissions & good level of understanding
* Active Directory Configuring
* Administering MS Exchange.
* Configuring and supporting MS Office 2016, Outlook and web communication programmes.
* Telephone systems (IP, SIP)
Additional experience with any of the following will be a real advantage: Veeam, VMware, SCCM, WSUS, Sophos AV, Mimecast, Citrix Xenapp , Linux, Office 365, Networking
If you are looking to progress in your IT career and develop further as the department grows then this could be a great opportunity for you. Please apply today
29/10/2018
Job Title: IT Systems Administrator
Location: Blackburn
Type: Permanent
Start Date: ASAP
Salary: £25k-£35k – Depending on Experience
We are currently seeking an IT Systems Administrator to join our client’s small team providing a high level of technical support internally both in the UK and Europe. This is a technical role requiring proven experience of using Windows Server 2008, 2008, 2016, Active Directory and Microsoft Exchange. The job is very much a hands-on IT role with wide-ranging responsibilities.
The position is suited to someone who has a good understanding of networks, servers and IT support and someone who has strong customer service skills. The successful candidate will have a can-do attitude, be a team player but able to work on their own, have the ability to problem solve and a drive to make improvements.
Key Responsibilities:
You will be responsible for implementing and maintaining all aspects of our client’s technology. This includes daily support incidents, desktop and server troubleshooting, business continuity planning and execution, hardware/software installation and upgrades, new infrastructure build outs, telecommunications.
Monitor and maintain the company’s servers and network including hardware and software. Setting and maintaining group policies using Active Directory. Provide up to 3rd tier support in a timely manner utilising the company’s IT helpdesk and visiting users at their desks to provide local support for various IT issues. Manage, reassign or escalate helpdesk requests efficiently either technically or to Management if unable to complete. Work pro-actively in the department to help minimise any future problems. Manage and maintain IT hardware and software assets.
Skills & Experience:
* Working in an IT support environment (in an end-user would be advantageous but not essential) Windows Server 2008/2012/2016, including permissions & good level of understanding
* Active Directory Configuring
* Administering MS Exchange.
* Configuring and supporting MS Office 2016, Outlook and web communication programmes.
* Telephone systems (IP, SIP)
Additional experience with any of the following will be a real advantage: Veeam, VMware, SCCM, WSUS, Sophos AV, Mimecast, Citrix Xenapp , Linux, Office 365, Networking
If you are looking to progress in your IT career and develop further as the department grows then this could be a great opportunity for you. Please apply today
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
23/11/2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
