29 jobs found

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, London Spine points 33-29 Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments PCS Clapham Successful candidates for the Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Monday 24 November 2025 Interviews will be held in person: Tuesday 9 December 2025 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 1225 Grade: Band 3, London Salary: Spine points 33-29 Starting salary £43,715 p.a. rising to £48,846 p.a. Location: PCS Clapham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal, training and development systems In all work activities . click apply for full job details

PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union. Salary and Location Band 3, Regional Spine points 37-33 Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments PCS Birmingham Successful candidates for the post of Member Response Team Leader will be able to demonstrate: Experience leading teams or supervising staff Working in a customer-focused organisation or service A strong understanding of GDPR Experience using CRM platforms such as Salesforce The main duties of the Member Response Team Leader role include: Managing a team of Member Response Team Administrators Day-to-day operations of the team Ensuring workflows are managed efficiently and service level agreements are consistently met With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential. The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy. Closing date: at 12 midday on Thursday 20 November 2025 Interviews will be held in person: Thursday 4 December 2025 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER Ref: 1125 Grade: Band 3, Region Salary: Regional Spine points 37-33 Regional Starting salary £39,403 p.a. rising to £43,715 p.a. Location: PCS Birmingham Purpose of the job: To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union. Responsible to: Member Response Team Manager Responsible for: Member Response Administrators Contacts External: PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts Internal: PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments Main duties and responsibilities 1. People Management Day-to-day management of staff and workflow Manage work allocation, future planning and support for team/line manager Through the appraisal system, identify training and development needs, train or organise training for staff Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required Check work standards and maintain consistent quality of delegated tasks Proactively promote diversity including equality in line with the wider PCS approach Continuously improve effectiveness and efficiency of the administrative team Ensure health, safety and welfare of team members 2. Systems Management Develop and make best use of relevant systems e.g. office, IT, finance, etc. Attend relevant training and ensure staff are appropriately trained on system changes and developments Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses Ensure the membership system e.g. Salesforce is used to maintain up-to-date data Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees 3. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 4. Office Coordination / Project Management Plan ahead and prioritise the teams work Share best practice with colleagues across the organisation Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner Prepare for, attend and record meetings and events and take follow up action Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies Handle projects as directed by the line manager Deal with complex queries, issues, arising from staff or via correspondence from members Draft complex correspondence, briefs, reports as appropriate 5. Meeting, Conference, Election, Ballot, Events Arrangements Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation Agree and manage timetables, processes and procedures Attend and contribute to events as appropriate Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate 6. Union Organising and Campaigning (where appropriate) Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity Maintain direct contact with PCS members within their workplace(s)/branches as required Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required 7. General At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values Take due and reasonable care of self and others in respect of Health & Safety at Work Participate in appraisal . click apply for full job details

Technical Administrator Location : Elstree Salary: Up to £40,000 (DoE) Working as part of the team at an Appointed Representative of St. James's Place Plc. An excellent opportunity has arisen for a professional and experienced Technical Administrator to work within a highly successful St. James's Place Partner Practice. You will be writing reports in respect of the business generated by the Financial Advisers within the Practice. This Partner is well established and highly successful. The Role: Technical Administrator As a Technical Administrator you will be working for the Partner Practice and your role will include: Checking CFR's Collating client information Preparing suitability letters and illustrations Managing cases to completion Working with internal processing systems. You will be given full training on the relevant IT systems Ensuring that the business obtained is being processed compliantly and in a timely way Liaising with third parties on a daily basis You will have the opportunity to progress within the SJP Accreditation framework. The Person: Technical Administrator This is an interesting and challenging role that would suit a confident, numerate, IT proficient and professional individual who is highly organised, enjoys using their initiative and who has a 'can do' working style. It is essential that you are a self-starter and happy working with little or no supervision Ideally, you have been working for an IFA or in a Wealth Management environment and you hold the Level 4 Dip PFS qualification or are working towards obtaining it Alternatively, you may be FPC qualified and/or have significant industry experience Ideally you have used the CRM, Salesforce You will need to have experience of the administration of IHT and / or Pension and / or Investment products You will have contact with clients, and it is essential that you are confident in dealing with third parties and can work with total discretion. St. James's Place plc (SJP) is a leading, a highly regarded FTSE 100 Wealth Management company which distributes a range of Investment and Retirement products and financial solutions to a High Net Worth client base. SJP has funds under management in excess of £198.5bn. This business is well established and highly successful. Please note that this Partner Practice will conduct a standard Financial and Identity check on any candidates who are offered a role within this Practice. When applying for this role, you will be directed to the application site of Burgh Recruitment. Please ensure you tick the Privacy Policy box and click the green 'apply to this job' at the bottom of the application page. Once your application is completed, you will receive a confirmation email from Burgh Recruitment.

Salesforce QA Engineer - Wimbledon Area / Hybrid - £50,000 - £60,000 + benefits Yolk Recruitment are working with a leading global organisation that continues to grow and invest in its Salesforce capability. Known for its collaborative culture and commitment to continuous improvement, this is an excellent opportunity for a Salesforce QA Tester to make a real impact within a forward-thinking technology team. We're looking for someone who's passionate about quality and experienced in ensuring Salesforce solutions meet the highest standards of reliability and performance. You'll work closely with cross-functional teams to test, validate, and optimise Salesforce functionality, integrations, and custom developments. What you'll be doing: Collaborate with developers, business analysts, and project teams to understand requirements and define effective test strategies. Perform thorough manual testing of Salesforce applications, identifying and documenting defects for resolution. Develop and maintain automated test scripts to improve efficiency and test coverage. Conduct regression testing to ensure new changes don't impact existing functionality. Evaluate the performance and scalability of Salesforce applications and recommend optimisations. Coordinate and support User Acceptance Testing (UAT) with business stakeholders. Track and manage defects using tools such as Jira, ensuring timely resolution and clear reporting. Stay up to date with Salesforce releases and best practices to enhance testing processes. Prepare and maintain comprehensive documentation of test plans, test cases, and results. Set up and manage test environments, including Salesforce sandbox configurations. The skills you'll need: Minimum of 3 years' experience in software testing, including at least 2 years focused on Salesforce QA. Strong understanding of testing methodologies, tools, and processes. Proven experience testing Salesforce applications such as Sales Cloud, Service Cloud, and custom solutions. Ability to write clear and comprehensive test plans, test cases, and scripts. Experience with defect tracking systems such as Jira or Bugzilla. Excellent analytical and problem-solving skills with strong attention to detail. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Ability to manage multiple priorities in a fast-paced, agile setting. Desirable: Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder). Experience working in Agile/Scrum teams. Familiarity with Apex, Visualforce, and Lightning Components. Understanding of Salesforce integration tools and APIs (REST/SOAP). Company Benefits: Enhanced Parental Leave Generous annual leave Healthcare Plan Annual Giving Day - an extra day to give back to yourself or your community Cycle-to-work Scheme Pension scheme with employer contributions Life Assurance - 3x base salary Rewards Programme - access to discounts and cashback LinkedIn Learning Licence for upskilling & development Ready to Apply? Please apply with your latest CV. Know someone who'd be great for this role? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!

Robert Half Technology with a global leader in the data-centre lifecycle and operations space to recruit a Sage Intacct Systems Administrator on a contract basis. The Sage Intacct Systems Administrator to take ownership of our Sage Intacct environment, ensuring it operates effectively, securely, and in line with the evolving needs of the business. You'll be responsible for maintaining system integrity, resolving configuration and data issues, improving efficiencies, and driving continuous improvement across our financial systems and processes. Role System Administration: The Sage Intacct Systems Administrator will manage, configure, and maintain Sage Intacct modules and integrations. Troubleshoot system errors, data contamination, and user issues. Maintain data accuracy, consistency, and integrity across all financial modules. Process Improvement: Identify inefficiencies, manual processes, and opportunities for automation. Design and implement system enhancements to improve workflows and reporting. Collaborate with Finance, IT, and Operations teams to optimise data flow and system usage. Technical Management: Manage integrations with third-party systems (e.g. Expensify, Salesforce, Bill, ADP). Administer user roles, permissions, and access controls. Support API connections, data migrations, and system development projects. Reporting & Analytics: Develop and optimise dashboards, reports, and financial data extracts. Support month-end, quarter-end, and year-end reporting processes. Ensure timely and accurate delivery of system-generated reports to key stakeholders. Governance & Support: Maintain up-to-date system documentation, configuration logs, and process guides. Provide training and support to finance and operational users. Stay informed on Sage Intacct releases and best practice, recommending relevant updates or improvements. Profile Proven experience as a Sage Intacct Administrator or in a similar financial systems role. Strong understanding of accounting and finance processes (GL, AP, AR, FP&A, etc.). Demonstrable experience troubleshooting data integrity and system contamination issues. Familiarity with Sage Intacct APIs, integration tools, and reporting functionality. Advanced Excel or Google Sheets skills; SQL experience advantageous. Excellent problem-solving, analytical, and communication skills. Confident working with both technical and non-technical stakeholders. Company Global leader in the data-centre lifecycle and operations Offices in London Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

Are you ready to be part of a UK-leading organisation undergoing an exciting Salesforce transformation? This is an opportunity for a Lead Salesforce Administrator to join a dynamic team in the North East, working in a hybrid model that offers flexibility and balance. This is a fantastic opportunity to play a pivotal role in shaping the future of Salesforce within a forward-thinking, innovation-driven company. What You'll Be Doing: Leading the administration and optimisation of the Salesforce platform Collaborating with cross-functional teams to deliver scalable solutions Supporting CI/CD pipeline integration and automation Driving best practices in Salesforce configuration, security, and data integrity Mentoring junior admins and contributing to a culture of continuous improvement What We're Looking For: Proven experience as a Salesforce Administrator Salesforce certifications Hands-on experience with CI/CD pipelines and deployment strategies Omnichannel and Gearset experience (bonus!) Excellent communication and stakeholder engagement abilities What's In It For You: Comprehensive benefits package Flexible hybrid working model Access to cutting-edge Salesforce tools and technologies A clear learning and development pathway with certification support Be part of a transformational journey in a high-impact role This opportunity will be paying up to 60,000. If you're passionate about Salesforce and want to make a real difference, please get in touch today!

Salesforce Administrator - 6 Month Contract - 300/Day (Outside IR35) - London/Hybrid A fast-growing Saas business is looking to expand its internal Salesforce function and is seeking a Salesforce Administrator to support the day-to-day build, maintenance, and optimisation of the platform. You'll be responsible for managing data within Salesforce, including data analytics, and migrations. You'll also lead daily configuration and customisation tasks, such as creating Workflows and Flows. A key part of the role involves working closely with c-level stakeholders to understand and deliver on their Salesforce requirements, as well as building custom reports and dashboards. You'll collaborate with the internal Revenue Operations team to generate leads and produce sales reports. Key Skills: Hands-on experience with Salesforce (Classic and Lightning) Strong knowledge of Sales Cloud and Service Cloud Proven experience in configuration and customisation Building reports and dashboards Data management, migration, and analytics Understanding of Revenue/Sales Operations

Genuine innovation. Visionary solutions. Surprising results. Salesforce CRM Engineer £52,000 - £58,000 plus benefits Reports to: Lead CRM Engineer Grade: P2 Directorate : Chief Operating Office Contract : Contract type Hours: Full time 35 hours per week Location : Stratford, London . Office-based with high flexibility (1-2 days per week in the office) Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Closing date: 16 November 2025, 23:55 This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible. Recruitment process: 1 stage competency interview At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. As a CRM Engineer at Cancer Research UK (CRUK) you will play an essential role in our migration from Sieble to Salesforce by helping to deliver specific packages of development for our Salesforce platform within one of our Technology product teams while running our CRM platform in production, in collaboration with the CRM support team. Collaborating with other Engineers, Sieble Application Administrators, Product Managers, Testers, Agile Coaches, Architects, support engineers, end users, and Business Analysts you will adopt and ensure best practices while looking for new and improved approaches to technical challenges. You must be able to communicate with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions. A key part of the role is to keep the Salesforce system operational by managing administrative changes from both the development teams and support functions. This will involve maintaining and onboarding user profiles as the platform grows (we currently have 70 users, are onboarding 100 this quarter, and up to 500 in the first half of next year). You will also work to continually improve the accessibility, availability, performance, and security of our Salesforce products and environments. What will I be doing? Working independently or in collaboration with Solution Architects to support solutions in line with the CRM Engineering strategy Collaborating with Product Managers, Service Designers, UX Designers, Business Analysts, and operational teams/support to identify user needs, discuss capabilities and iteratively design solutions Contributing to the CRM Engineering capability team to identify and share good practices; develop standards, patterns, automation & tools; and reduce technical debt and operational risks Developing the CRM platform ensuring clean, readable, and properly tested code based on tried and tested design patterns while running the platform in production with the CRM support team Building applications on our Salesforce platform which includes data model design, custom UIs, custom logic, inbound and outbound integration logic Working with Infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required CRM technical architecture. Work with infrastructure teams to request appropriate infrastructure builds for production and non-production in support of the required technical architecture Tracking license usage across all application environments. Liaising with less technical colleagues from the wider charity in a language they can understand to help them convert business challenges into technical solutions Managing administrative tasks on CRM platforms (including deployment of code, configuration, user admin such as onboarding and maintanence etc). What are you looking for? Salesforce Administration Certified (Admin 201) Ability to manage administrative tasks on Salesforce (including deployment of code, configuration, and user admin) Built applications on Salesforce including data model design, custom UIs, custom logic, inbound and outbound integration logic Ran critical services in production and designing highly-available, scalable, and secure solutions Ability to cope with continual change and contribute constructively to improvement cycles Awareness of integration technologies (e.g. Informatica, MS SSIS, Weblogic, and associated transport protocols- such as JMS, web services in an administrative capacity) Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human: Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively. For more information about working with us please visit our website or contact us. For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Purpose of Position As a CRM Specialist you will be part of the project team involved in the implementation of Salesforce new features (primarily Service Cloud and potentially Sales Cloud) at Awin. You will also be joining a team of CRM engineers and specialists reporting to the CRM Engineering Manager within CRM department. In this position, you will also be responsible for the day-to-day user management, maintenance and continuous roll out of Salesforce features. Key Responsibilities Participate to the CRM team sprints to implement features supporting the defined roadmap Work closely with CRM Business Analyst and/or CRM Architects to understand requirements and deliver best of class solutions Implement functionalities using point-and-click configurations (Flow Builder, Validation Rules, Lightning App Builder, etc.) Create technical designs with best practices in mind Troubleshoot Salesforce platform errors and propose possible solutions considering pros & cons Ensure long term success by creating and maintaining technical documentation Key Requirements 4+ years of proven hands-on experience working with Salesforce Service Cloud Experience of Salesforce Sales Cloud is a plus Strong experience working with Complex Flow Builder Highly customer and service oriented Ability to carry on tasks in autonomy and feedback on progress in a timely manner Relevant Salesforce Certifications such as Administrator, Platform App Builder or Service Cloud Consultant is a plus Excellent communication skills in English Our Offer Flexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves. Remote Working Allowance : You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions Development : We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Established in 2000, Awin is proud of our dynamic, social and inclusive culture. Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual hub brings our colleagues from across the globe together for various social activities. Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know. Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

We are seeking a highly experienced genesis cloud architect with 15 years of experience to join our team. As a genesis cloud architect you will be responsible for designing an architecting Genesys Cloud Solutions based on business requirements and technical considerations. You will collaborate with stakeholders lead the implementation and configuration of Genesys Cloud solutions and oversee the integration with other systems and applications. Additionally you will provide technical guidance and support troubleshoot complex technical issues and stay up to date with the latest genesis cloud features and capabilities. Responsibilities: Design and architect Genesys Cloud solutions based on business requirements and technical considerations Collaborate with stakeholders including business analysts developers an infrastructure teams to understand project objectives and create robust genesis cloud designs Lead the implementation and configuration of genesis cloud solutions ensuring they align with best practices and industry standard. Oversee the integration of Genesys Cloud with other systems and applications such as CRM platforms contact centre tools and databases Define and document technical specification system configurations and workflows Provide technical guidance and support to development teams during the implementation and testing phases Troubleshoot and resolve complex technical issues related to Genesys Cloud deployments. Stay up to date with the latest Genesys Cloud features and capabilities and recommend innovative solutions to enhance customer experience and contact centre efficiency. Conduct performance assessments capacity planning and security reviews for Genesys Cloud environments. Desired skills Should have strong knowledge and hands on experience or 15 years with Genesys Cloud architecture and implementation Strong knowledge of Customer Service Operations and experience in leading Customer Service Operations assessment benchmarking Experience implementing multi-channel self-service IVR and Omni channel orchestrations routing using Genesys CloudEngage suite In depth knowledge and hands on experience with Voice and Non-Voice applications solutioning using tools like Genesys Administrator architect composer designer Proven ability to identify customer needs through technical benefits assessments and build the business value of the solution. Knowledge of on-premises on-cloud hybrid cloud and cloud economics including pricing strategy of different solutions Experience in Genesys Cloud administration and application experience using Gensys Architect Composer Designer and Genesys Framework Components. Experience in Assessment Designing and implementation of Genesys CX or Migration to Genesys CX from other contact centre technologies or on-prem Genesys Handon experience with embedding Genesys dialer into SAAS Application like Salesforce, Zendesk, ServiceNow and custom Apps. Handson experience with the implementation of Virtual Agent assist knowledge base caller Intent Identification capabilities in Genesys Experience in integrating Genesys with AWS lambda or using Genesys Data action to retrieve data from Database or API

Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems? Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB/Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Salesforce Administrator Akkodis are currently working in partnership with a leading service provider to recruit an experienced Salesforce Administrator with knowledge of Service Cloud to join their team. The Role As a Salesforce Administrator you will contribute to the ongoing development of salesforce for the organisation. Working closely with functional leaders, organisational units, and subject matter experts you will identify develop and deploy new business processes. You will also be responsible for the execution on the day-to-day configuration, support, maintenance, and improvement of the CRM platform. Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications. The Responsibilities * Provide maintenance and complete operational requests to support day to day operations. * Triage and work bug support tickets. * Support change management by providing solutions or guiding colleagues through the possibilities of Service Cloud. * Create clear documentation (such as HLDs and LLDs) to support change management. * Act as an SME for Salesforce Service Cloud Org. * Identify and highlight key areas of improvement. * Estimate work effort required for proposed changes. The Requirements * Understanding of automation tools (such as Flow and Approval Processes). * A deep knowledge of Salesforce Service Cloud. * Ability to build and maintain good Client relationships. * Strong decision making and judgement, influencing, and presentation skills. * Salesforce Admin Certified desirable If you are looking for an exciting new challenge to join a growing organisation and play a key role in its continued success, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Role: Application Support Location: Milton Keynes (Hybrid) Salary: £30,000 + Benefits Are you a detail-oriented professional with a passion for supporting business-critical systems?Do you thrive in dynamic environments where you can solve problems, collaborate across teams, and make a real impact on day-to-day operations? This is an excellent opportunity to join a global organisation where you'll be a key player in ensuring the smooth running of business applications and supporting systems used across the market and broking environment. Ideal Candidate: Previous experience in business applications support or systems administration Strong troubleshooting and problem-solving skills, with the ability to respond quickly to urgent issues Good communicator who can explain technical solutions clearly to users and stakeholders Familiarity with Global XB / Sector or Salesforce is an advantage Knowledge of the insurance industry and ITIL practices is desirable Strong organisational skills with the ability to manage workloads and priorities independently Collaborative team player who works well in fast-paced, dynamic environments What You'll Be Doing: Responding to technical issues and service requests in a timely manner Supporting and advising users on a range of business applications Investigating, analysing, and prioritising incidents and requests Performing routine system maintenance and assisting with upgrades and patches Leading or contributing to projects that improve business systems Supporting market platforms and developing knowledge of broking systems Producing reports and management information for senior stakeholders Working closely with internal teams and external partners to resolve issues This hybrid role will be based out of Milton Keynes, offering a balance of in-office collaboration and remote flexibility. If you're proactive, diligent, and ready to take ownership of business application support in a fast-growing environment, we'd love to hear from you. Get in touch today to arrange a chat! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Senior Salesforce Administrator Salary: £60,000-£65,000 per annum Contract Type: Permanent Hybrid Working: (3 days in office, 2 days WFH) Expert Salesforce Administrator required - exciting opportunity to own and develop the long-term strategy for our client's use of Salesforce enabling optimisation and ensuring seamless integration with other platforms. Our client, a highly respected, membership association is seeking a Senior Salesforce Administrator to own, manage, and optimise their Salesforce platform. In this role, you will provide hands-on support and technical guidance to end users, ensuring the smooth and effective operation of the system. You will play a key strategic role in building the long-term roadmap for Salesforce development, proactively identifying opportunities for system enhancements, and leading the implementation of strategic developments. Key Responsibilities Manage the smooth and effective running of the Salesforce system offering advice and hands-on support to end users and helping them to get the most from the system. Manage and own the support case queue, resolving cases where possible, escalating the most complex cases to external support. Gain a deep understanding of their complex custom setup, objects, and integrations (e.g., Eventbrite, Asperato, SurveyMonkey, PowerBi) and collaborate with users and external support to optimise, resolve bugs, and deliver new integrations. Deliver process and workflow changes as needed for business requirements and facilitate the smooth implementation of new Salesforce features from product changes. Take responsibility for system security, user access policies, and audit trails in partnership with third-party vendor. Lead on evaluation of new Salesforce products, features, or AppExchange solutions, preparing cost-benefit analyses and business cases. Establish and enforce best practices in data architecture, naming conventions, and documentation. Profile Required: Certified Salesforce Administrator with extensive hands-on experience Ideally educated to degree level or equivalent Extensive knowledge of Salesforce. Understanding of process automation tools, such as Process Builder and Flows. Good knowledge of Salesforce reporting. Knowledge of GDPR/Data Protection Act 2018. Experience of writing or maintaining user documentation. Demonstrable experience in driving system improvements and strategic developments. Experience of working with senior stakeholders to align Salesforce functionality with organisational strategy. Experience in managing external vendor / suppliers or consultants, including performance management. Additional Info: Fantastic opportunity to lead Salesforce strategy and development for a leading membership association. High-impact role where your expertise will directly influence business performance and support the organisation's mission Leadership role as the sole expert in Salesforce within the organisation Fantastic benefits L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.

Are you ready to be part of a UK-leading organisation undergoing an exciting Salesforce transformation? This is an opportunity for a Lead Salesforce Administrator to join a dynamic team in the North East, working in a hybrid model that offers flexibility and balance. This is a fantastic opportunity to play a pivotal role in shaping the future of Salesforce within a forward-thinking, innovation-driven company. What You'll Be Doing: Leading the administration and optimisation of the Salesforce platform Collaborating with cross-functional teams to deliver scalable solutions Supporting CI/CD pipeline integration and automation Driving best practices in Salesforce configuration, security, and data integrity Mentoring junior admins and contributing to a culture of continuous improvement What We're Looking For: Proven experience as a Salesforce Administrator Salesforce certifications Hands-on experience with CI/CD pipelines and deployment strategies Omnichannel and Gearset experience (bonus!) Excellent communication and stakeholder engagement abilities What's In It For You: Comprehensive benefits package Flexible hybrid working model Access to cutting-edge Salesforce tools and technologies A clear learning and development pathway with certification support Be part of a transformational journey in a high-impact role This opportunity will be paying up to 60,000. If you're passionate about Salesforce and want to make a real difference, please get in touch today!

Salesforce Administrator Hybrid - Leeds Office (3 days in office, 2 days remote) £35,000 - £42,000 per annum , dependent on experience 25 Days Annual Leave + Bank Holidays + Christmas Closure Company Benefits - Sage Benefits, WPA Healthcare (Year 2) Supportive Working Culture and Additional Perks THE ROLE Are you an experienced Salesforce Administrator looking to take the next step in your career? We are searching for someone who will be at the heart of our client's CRM operations, ensuring platform stability, user accessibility and process efficiency. Reporting to the CRM Manager, you will be the go-to expert for all things Salesforce. Collaborating with sales, marketing and service teams, you will be responsible for optimising workflows, maintaining data quality and supporting internal user needs. Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK , residing within a commutable distance of Leeds. Please note that our client cannot offer visa sponsorship . Key responsibilities will include: Manage day-to-day administration including roles, profiles, user access and data permissions. Create and maintain reports, dashboards and custom workflows to improve business insights. Responding to and addressing internal tickets, escalating where necessary. Lead mini projects, such as introducing new automations. Assist in reconfiguring the platform as part of a company-wide system overhaul. Handle data imports, de-duplication and GDPR compliance. Liaise with internal stakeholders to ensure Salesforce is delivering value to the wider team. SKILLS & EXPERIENCE 2+ years' experience in a Salesforce Administrator role. Ability to work in an agile environment and utilise tools such as Jira, Confulence, Metro Retro. Strong grasp of Salesforce's core features; objects, fields, record types, page layouts, validation rules, workflow rules, and process builder. Proficiency in User Management and Data Management within Salesforce. Data import/export, cleaning, validation, and security best practices. Creation and management of user profiles, roles, permissions, and sharing settings. Expertise in reporting, dashboards, and process automation to ensure valuable insights and efficient workflows. Desirable Skills: Knowledge of basic HTML, CSS and VisualForce. Understanding of Apex programming for customer triggers, clauses, and complex customisations. Understand of Lightning alongside Classic versions of Salesforce platform. Experience with Salesforce Integration via APIs and Data Migration tools. Understanding of Salesforce security practices and compliance standards. Desirable Certifications: Salesforce Administrator Salesforce Administrator Advanced Admin Salesforce Platform App Builder Salesforce Platform Developer I Our client has recently undergone acquisition and following significant investment and new product launches, is in an exciting phase of growth. If you're a Salesforce expert who thrives in a collaborative environment and want to make a lasting impact on internal CRM operations, please apply today. If you would like to discuss the opportunity further, please contact Matt Pallister on (phone number removed) (url removed). Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ . We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community. The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders. The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place. The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues. The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently. Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship. Location Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). Contract duration Fixed-term (two years in the first instance but with scope to extend) Closing date for applications Midday (12pm), Wednesday 23 October 2024. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities. Notification of interview Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants. Interviews Interviews will be held on Wednesday 20 November 2024. How to apply Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/ . We value diversity and aim to have a diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community. As Senior Salesforce Administrator you will be responsible for the delivery of new work packages for Anna Freud’s Salesforce platform. Working within the IT Department you will be key in making Salesforce the central system with the integrations necessary for it to interact with the other organisation’s systems. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. This is a unique opportunity for a highly qualified individual to apply their skills to technology for good. The role will provide opportunity for development as the successful applicant is likely to be working on bespoke developments both on Salesforce and incorporating existing software integrations. The post-holder is expected to deliver new features and to assist in supporting the developments already in place. The role will develop high quality automations and ensure that best practices are adopted and maintained. Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.   Location Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD). Contract duration Permanent Closing date for applications Midday (12pm), Tuesday 27 August 2024. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities. Notification of interview Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants. Interviews Interviews will be held between 4 and 6 September 2024. How to apply Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress. UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world. This Salesforce Administrator position is an exciting newly created role within the Technology department, focussed on innovating the CRM platform to increase efficiency across the university. This role will involve communicating with various stakeholders, delivering guidance and training whilst liaising with an external partner to deliver an effective wider strategy. With the userbase soon increasing to 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the university to Salesforce. Experience ADM201 Salesforce Admin Certified (ideally) and demonstrable Trailhead achievements. Knowledge, experience and genuine interest in Salesforce and how Salesforce enables an organisation's core purpose and strategy. Experience with data processes/automation, including Flows and Flow Orchestrator. Experience using Service and Sales Cloud and an interest in utilising new products. Strong collaboration, problem solving and teamwork skills. As an employer of choice, the University of the Arts London offers an extensive benefits package including: Competitive salary package of £40,454 - £52,544 per annum dependent on experience 34 days annual leave plus public holidays Competitive pension package A healthy work-life balance for all employees For more information and to apply, please visit our website. Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact Megan Meads at Hays Technology.