Hays Specialist Recruitment Limited
Barrow-in-furness, Cumbria
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Advance Systems International
City, York
Join OneAdvanced ITO Information Security Management delivers advisory and implementation services, helping organisations enhance their security maturity and resilience. We blend industry-leading frameworks with tailored strategies, risk assessments, and AI-driven automation to provide pragmatic, high-impact security solutions. What You Will Do Lead and mentor Consulting ISMs, fostering skill development and ensuring quality delivery across engagements. Develop customized security strategies and maturity roadmaps unique to each client organisation, aligning with frameworks such as NIST Cybersecurity Framework and ISO/IEC 27001. Ensure alignment with complex security frameworks and maturity assessment models, providing deep-dive expertise on topics such as Industrial Control Systems (ICS) security. Provide expert advice to IT Managers and IT Directors on information security strategy, risk management, and compliance with industry standards and legal requirements. Conduct advanced gap analyses, program assessments, and risk evaluations, recommending prioritized remediation plans. Shape project strategy and influence engagement outcomes by driving innovation in security practices, tools, and automation workflows. Guide clients through incident response planning and crisis management, offering expert support during exercises and real incidents. Collaborate with internal teams and client stakeholders to integrate security governance and compliance objectives into broader IT and business processes. Act as a visionary in organizational growth by contributing to process improvement, promoting best practices, and driving security culture. What You Will Have Proven experience in information security consulting, with demonstrated mentorship of junior consultants. ISACA certifications such as CRISC, CDPSE, CGEIT, or ISO/IEC 27001 Lead Auditor; and/or (ISC) CISSP with ISSAP or ISSMP concentration. Proven ability to develop and implement customized security strategies and maturity models for diverse industries. Deep domain knowledge of complex security frameworks, control systems security (ICS/SCADA), and maturity assessment methodologies. Strong skill in advising senior IT leaders (IT Manager, IT Director) on risk-based decision-making, strategy development, and governance. Experience driving technical direction, influencing project strategy, and delivering high-impact security solutions. Visionary leadership and collaboration skills, with a track record of fostering teamwork and contributing to organisational growth. Excellent communication, presentation, and stakeholder management abilities. Qualifications / Experience Bachelor's or Master's degree in Information Security, Computer Science, or related field, or equivalent professional experience. Advanced professional certifications as listed above. AI & Automation Responsibilities Drive the innovation and governance of AI prompt libraries and automated playbooks for consulting use cases such as risk assessments and policy automation. Lead proof-of-concepts and pilots for AI/ML security tools, guiding cross-functional integration and scaling successful solutions. Shape automation workflows that leverage AI insights for enhanced risk analysis, reporting, and continuous compliance monitoring. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives, and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Join OneAdvanced ITO Information Security Management delivers advisory and implementation services, helping organisations enhance their security maturity and resilience. We blend industry-leading frameworks with tailored strategies, risk assessments, and AI-driven automation to provide pragmatic, high-impact security solutions. What You Will Do Lead and mentor Consulting ISMs, fostering skill development and ensuring quality delivery across engagements. Develop customized security strategies and maturity roadmaps unique to each client organisation, aligning with frameworks such as NIST Cybersecurity Framework and ISO/IEC 27001. Ensure alignment with complex security frameworks and maturity assessment models, providing deep-dive expertise on topics such as Industrial Control Systems (ICS) security. Provide expert advice to IT Managers and IT Directors on information security strategy, risk management, and compliance with industry standards and legal requirements. Conduct advanced gap analyses, program assessments, and risk evaluations, recommending prioritized remediation plans. Shape project strategy and influence engagement outcomes by driving innovation in security practices, tools, and automation workflows. Guide clients through incident response planning and crisis management, offering expert support during exercises and real incidents. Collaborate with internal teams and client stakeholders to integrate security governance and compliance objectives into broader IT and business processes. Act as a visionary in organizational growth by contributing to process improvement, promoting best practices, and driving security culture. What You Will Have Proven experience in information security consulting, with demonstrated mentorship of junior consultants. ISACA certifications such as CRISC, CDPSE, CGEIT, or ISO/IEC 27001 Lead Auditor; and/or (ISC) CISSP with ISSAP or ISSMP concentration. Proven ability to develop and implement customized security strategies and maturity models for diverse industries. Deep domain knowledge of complex security frameworks, control systems security (ICS/SCADA), and maturity assessment methodologies. Strong skill in advising senior IT leaders (IT Manager, IT Director) on risk-based decision-making, strategy development, and governance. Experience driving technical direction, influencing project strategy, and delivering high-impact security solutions. Visionary leadership and collaboration skills, with a track record of fostering teamwork and contributing to organisational growth. Excellent communication, presentation, and stakeholder management abilities. Qualifications / Experience Bachelor's or Master's degree in Information Security, Computer Science, or related field, or equivalent professional experience. Advanced professional certifications as listed above. AI & Automation Responsibilities Drive the innovation and governance of AI prompt libraries and automated playbooks for consulting use cases such as risk assessments and policy automation. Lead proof-of-concepts and pilots for AI/ML security tools, guiding cross-functional integration and scaling successful solutions. Shape automation workflows that leverage AI insights for enhanced risk analysis, reporting, and continuous compliance monitoring. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. OneAdvanced is one of the UK's largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives, and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet. Join us and become part of a team that's powering the world of work and making a real difference. Learn more at
Thebes IT Solutions Ltd
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
Location: London Hybrid (Remote with occasional onsite) Salary: Competitive + Benefits Permanent: 2-Year Apprenticeship, Full-time Key Essential Skills: Strong motivation and enthusiasm for a long-term career in IT. Interest in Identity & Access Management and information security principles (training will be provided). Basic understanding of Microsoft Office tools and general IT familiarity. Excellent communication skills, with the ability to work as part of a team. Proactive, organised, and eager to learn technical concepts quickly. Training & Career Development Comprehensive 2-year apprenticeship programme with structured milestones. Full technical training in IAM, including Microsoft Entra/Active Directory, role-based access control (RBAC), and audit processes Mentorship from experienced IAM professionals. Opportunities to gain industry-recognised certifications (eg, ITIL, IAM-specific qualifications). A clear Pathway to becoming an Identity & Access Manager within Thebes Technology. Overview: Thebes Technology is offering an exciting 2-year apprenticeship programme for an ambitious and motivated Junior IT Business Administrator. This role is designed for individuals who may not yet have the technical skills but are eager to build a long-term career in Identity and Access Management (IAM). Full training, mentoring, and hands-on experience will be provided to help you develop into a skilled Identity & Access Manager. Role & Responsibilities: Support IT administration tasks, including user account creation, access permissions, and system documentation. Assist with Joiner-Mover-Leaver (JML) processes, access requests, and approvals. Contribute to maintaining and refining IT and IAM standards and workflows. Collaborate with senior IAM professionals and cross-functional teams to learn and support best practices. Help prepare and maintain audit trails and compliance documentation. Monitor service requests, escalating issues to senior team members when needed. Outline Thebes Group: Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organisation into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritises quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialise in strategic IT consultancy, efficient project execution, ITaaS management and staffing augmentation with our network of skilled professionals. What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimisation, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.
