54 jobs found

2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Senior Third-line Engineer (Apple MDM) Hybrid (Central London) £53,000 - £60,000 (depending on experience) We're supporting a well-regarded London institution with a large, growing Apple estate (thousands of Macs and hundreds of iPads, focused on staff devices). The End User Computing team is expanding and needs a hands-on senior engineer to own and elevate the Apple platform - someone who thrives on deep technical ownership, mentoring a small team, and delivering seamless user experiences in a collaborative, knowledge-sharing environment. This is a true third-line role: final escalation point, MDM architecture, packaging/deployment leadership What you'll be doing Act as the go-to expert and escalation point for all complex Mac-related issues and escalations Own the Jamf Pro MDM environment: configuration, policies, deployments, updates, ADE/ABM, and ongoing optimisation for a smooth, secure user experience Lead packaging, scripting (heavy bash/shell), and deployment processes; mentor and guide junior team members Troubleshoot and resolve advanced Apple device problems across macOS/iOS/iPadOS Build and maintain integrations with Microsoft tools (Platform SSO, extensions, Office 365 config/support, compliance flows) Collaborate across IT teams: share knowledge, document processes, train 1st/2nd line, contribute to continual improvement Proactively monitor queues/SLAs, drive reliability, and bring ideas to enhance the platform What we're looking for Essential: Jamf 200 certification (or equivalent deep proven expertise; Jamf 300/400 a bonus) Strong hands-on experience managing enterprise Apple MDM (Jamf Pro focus: ADE, software deployment, API automation, configuration profiles) Proficiency in bash/shell scripting and macOS application packaging (Jamf Composer, autoPKG, etc.) Solid understanding of Microsoft 365/endpoint integrations and compliance tools Proven track record in senior-level Apple support/escalation in enterprise or large-scale environments (higher education, corporate, or similar) Methodical troubleshooting, attention to detail, proactive mindset Excellent communication (written/spoken) and commitment to teamwork, equality, diversity & inclusion Desirable: Jamf Protect/security experience Familiarity with 802.1X/network auth automation Exposure to scientific/developer tools (e.g., Homebrew, Docker, Git, SPSS/R) Microsoft Intune knowledge

Are you an experienced 1st line or 2nd Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our growing client base. You will be responsible for managing technical matters with client IT systems, ensuring SLAs are met. Acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users. Skills Required: Excellent problem solving and customer service skills Microsoft 365 Windows Server Windows Desktop Networking knowledge, IP, Internet connectivity As you will be client facing too, it is a requirement you have a Driving License before applying. To learn more and see a full job description, please Apply!

IT Support Engineer (Education) Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of 33,000 + benefits to be onsite five days per week across located in Ramsgate. Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career. Core responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Key technical experience: Experience working in a school environment with understanding of safeguarding & data protection within education. Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies Proven track record of diagnosing and resolving complex technical issues in a live environment Experience supporting and mentoring junior engineers/apprentices Strong understanding of ITIL principles and service management best practices IT Support Engineer (Education)

3rd Line IT Service Desk Engineer Whiteley Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled Engineers who are passionate about delivering exceptional support and solving problems together and independently. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month. If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you! Benefits of working for Tailor Made Technologies: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. On Call: There is an expectation to be on call once a month. Your Previous Experience: Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Good understanding of DNS. Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. VMware and Hyper V support experience (VCP an advantage). Storage technologies (NAS, NetApps, Synology). Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune. Strong understanding of SSL Certificates. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure. Apply today.

The Role We are seeking a Junior 1st Line Support Engineer for a short-term contract position to join our support team at our Milton Keynes HQ. This role is ideal for someone early in their IT career who is looking to gain valuable experience in a fast-paced support environment. As the first point of contact for our clients, you will be responsible for answering incoming support calls, performing initial triage, and resolving basic IT issues over the phone. You will work as part of a blended team of 1st Line, FCR, and 2nd Line engineers, with opportunities to learn from more experienced colleagues. We're looking for someone with a positive attitude, good communication skills, and a genuine interest in IT who can provide excellent customer service while developing their technical abilities. Key Responsibilities Answering incoming support calls and providing first-line telephone support Performing initial triage to assess and prioritise support requests Resolving basic IT issues over the phone, including: Password resets and account unlocks Basic desktop and application troubleshooting Email and Office 365 basic issues Printer connectivity and basic configuration User guidance on standard software applications Accurately logging all support requests as tickets with clear, detailed information Escalating more complex issues to senior engineers with relevant context and troubleshooting steps already taken Keeping clients informed throughout the support process with regular updates Managing your personal ticket queue and ensuring timely closure of resolved issues Essential Requirements Basic understanding of IT fundamentals (Windows OS, Office 365, email systems) Excellent telephone manner and customer service skills Strong communication skills with the ability to explain technical concepts to non-technical users Patient and empathetic approach when dealing with frustrated users Good organisational skills and attention to detail Ability to multi-task and work in a busy environment Willingness to learn and ask questions when unsure Availability to start at short notice Desirable Experience Previous experience in a customer service or support role Experience using ticketing systems Basic knowledge of Active Directory Familiarity with remote support tools Any IT certifications (CompTIA A+, Microsoft, etc.) Personal Qualities Friendly and approachable demeanour Professional telephone manner Positive, can-do attitude Calm under pressure Team player who is happy to support colleagues Eager to learn and develop IT skills Takes pride in helping others and resolving issues GCS is acting as an Employment Business in relation to this vacancy.

Job Title: Service Desk Consultant 2nd Line (Infrastructure) Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Update TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills Proficient understanding of firewalls, anti-virus, and other security technologies Hands-on experience with Microsoft Exchange and Office 365 Strong relationship-building skills with the wider business In-depth understanding of firewall technologies Experience with cloud-based backup solutions Good understanding of on-premises backup technologies Knowledge of hosted telephony Familiarity with routing and switching Experience with enterprise anti-virus software, such as Sophos Significant experience supporting hybrid or cloud infrastructure Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Candidates with the experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, will also be considered for this role.

Senior Frontend Engineer - Up to 70k - Remote First* - Automotive SaaS ECOM have teamed up with a tech company that build products for the automotive industry in a truly unique way, and they are looking for a Senior Frontend Engineer to craft stunning user experiences and bring a higher level of engineering practises to an already highly performing team. If youre passionate about cutting-edge technology and driving innovation, this role is for you! Our client is renowned for its ground breaking software delivery engine and commitment to high engineering standards. Their product simplifies vehicle purchasing and revolutionises automotive financing. They're now expanding their market leading UK products globally, setting new industry standards. The Role: As a Senior Frontend Engineer, youll collaborate closely with other Front End developers and be a mentor to more junior developers that are eager to learn. Together, you and the team will craft micro Front End applications that redefine automotive commerce. Your expertise in the Front End will drive technical excellence and innovation across projects. Key Responsibilities: Lead technical aspects of Front End development projects, collaborating with Front End/Back End engineers, Product teams, QA and commercial when required. Scope project requirements, conduct technical workshops, and produce specifications. Drive software craftsmanship and maintain high engineering standards. Requirements: Extensive experience in Front End development, with proficiency in Angular. Previous exposure to automated testing, TDD, and continuous delivery practices. Proven track record of deploying multiple times a day in a fast-paced environment. Excellent ability with HTML, CSS, vanilla Javascript and Typescript. Proficiency with web browser APIs and HTTP. Logical engineer who keenly avoids over-engineering solutions. Holds high quality code in a delivery focused setting. Experience developing shared code libraries (NPM packages). Experience with automated testing frameworks (Jest, Karma, Cypress, or Protractor) Competency with CI/CD pipeline to release software safely and effectively. Why Join Them? Join a company who offer a unique opportunity to shape your career path and work on projects that inspire you. Their collaborative environment encourages innovation and fosters growth. Enjoy flexible working arrangements, personalised learning and development opportunities, and a supportive culture that values your input. 2 Stage Interview Process (with no tech task) 1st stage - 1 hour conversation to understand how well the opportunity aligns to both yourself and the company 2nd stage - Paired programming exercise geared up to be as close to reality as possible to uncover deeper knowledge of software engineering, architecture, TDD etc If you're interested apply now through the link and I'll be in touch ASAP! *Our client are remote first however do the occasional office day from time to time for pure collaboration - this is at max once per month but is usually less frequent *Please note sponsorship is not available for this role and all candidates must have full right to work in the UK InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.

Junior Network Engineer Liverpool - 5 days a week in the office 25,000 - 28,000 (DOE) Our client is currently on the lookout for a Junior Network Engineer where you will be part of a dynamic and supportive technical team, assisting in the delivery and support of network solutions for our diverse customer base across the Public Sector, Retail, and corporate environments. You will work alongside experienced engineers to gain hands on experience with a range of technologies including LAN/WAN, SD-WAN, Unified Communications, and Wi-Fi, across both cloud and on-premise environments. Furthermore, you will support the 1st Line team by helping to troubleshoot and resolve network issues, while developing your technical skills and have the opportunity to assist with remote implementations under guidance. Main duties and responsibilities: Provide technical support to customers and internal teams, primarily assisting with 1st Line escalations Help monitor, troubleshoot, and resolve network issues across LAN/WAN, SD-WAN, Wi-Fi, and Unified Communications environments Assist with remote implementation tasks under the guidance of senior engineers Participate in training and development programmes to build your technical expertise Maintain awareness of emerging technologies and best practices in networking The following skills and experience will be beneficial and essential for this role: A strong interest in networking and IT infrastructure Basic understanding of networking concepts (e.g. IP addressing, routing, switching) Working towards or holding a CCNA or equivalent certification Good communication skills and a willingness to learn Highly organised and resourceful, with attention to detail Dynamic self-sufficient individual who works well in team environment often matrixed and on their own Ability to work under pressure in a fast paced business environment

Junior Applications Support (MySQL) Stafford £30,000 to £35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Are you an interested in IT or an experienced 1st Line Engineer with exposure to Microsoft cloud? This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability. Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT. Role Overview: Our team of Junior Systems Engineers, or Level 1 Engineers, are the first port of call for incoming IT queries on our Service Desk. Junior Systems Engineers are required to have strong customer service skills, know how to listen, take details and have a great phone manor. They also need to escalate issues up the Service Desk effectively. Key Responsibilities: Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes Understand when work should be escalated to save prolonged time spent on issues Working as part of a team to help meet KPI's and customer satisfaction Varying levels of the exposure to the following will be beneficial: Skills: Microsoft 365 Windows Desktops Networking Wireless Router/Firewall configuration Backup software administration If interested in starting your IT career, please Apply NOW!

Junior Applications Support (MySQL) Stafford 30,000 to 35,000 + On the Job Training + Career Progression Opportunities + Company Pension + Holiday Service Package Are you a Junior Applications Support or similar, from an applications or similar IT background, looking to take the next step in your career into in a MySQL focused role with a well-established bespoke software solutions company, offering company pension, holiday service package, on the job training, clear routes for career progression and more great company benefits? Do you want to join a pioneering software provider and support business, looking to grow and expand their team of expert IT support engineers as they maintain their high staff retention rate, offering great company benefits, company training and routes to progress and develop your IT career? On offer is a fantastic opportunity to join a well-established local SME software solution business, looking to revolutionise the care sector with their bespoke and cutting edge software solution. With over 20 years of establishment, this company is looking to grow their team as they go from strength to strength providing their solutions across the UK, offering career development opportunities and great company benefits. In this role you would be responsible for providing application support to customers, assisting end users with queries and troubleshooting as well as supporting the 1st lines. The ideal Junior Applications Support would have come from a similar background, with experience or knowledge in MySQL or similar, looking to progress their career and take up more responsibility. The Role : Providing software application support, troubleshooting and queries over the phone to customers Supporting the 1st Lines Office based The Person : MySQL experience or knowledge IT support and application experience or similar Looking to develop and progress their career Reference : 21916 If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IT Support Technician required by a well-established school near Watford. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting staff and students with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP & Firewall Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person. The ideal candidate needs to demonstrate Technical experience and ideally worked in a similar type of role previously. Ability to diagnose faults and solve technical issues Support existing users at different levels. Develop relationships with users and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies would be a bonus. Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Technician - Education

IT Support Engineer An exciting opportunity for an experienced IT professional to join a forward-thinking technology company, providing internal systems support across the UK and US. This role would suit someone with solid 1st and 2nd line IT support experience who enjoys working across a wide variety of infrastructure, including servers, networks, cloud platforms, and mobile devices, within a process-driven environment. Location: Lutterworth, Leicestershire - hybrid (minimum 2 days per week in the office, plus occasional travel to Bracknell and the US) Salary: £30,000 - £40,000 per annum benefits Requirements for Internal Systems Support Engineer Extensive experience in a similar IT support position (1st/2nd line) Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Exposure to Linux, OS X, virtualisation technologies (e.g. VMware), Azure/AWS, and backup solutions Familiarity with ITIL frameworks and process-driven support environments Excellent troubleshooting, communication, and documentation skills Ability to manage multiple cases, mentor junior staff, and work collaboratively within a team Degree in Computer Science, IT, Engineering, or equivalent commercial experience Microsoft certifications (MCP, MCSA, MCSE) highly desirable Full UK driving licence Due to nature of travel to the US you must be eligible to travel under the US Visa Waiver Program, or have a US passport (along with right to work in the UK) Responsibilities for Internal Systems Support Engineer Provide 1st/2nd line IT support across the organisation via the internal service desk Assist with 3rd line issues and technical projects under guidance from senior staff Install, configure, and maintain IT hardware, software, and networks Manage incidents and service requests in line with SLAs Liaise with suppliers for IT equipment and services Contribute to and maintain the internal knowledge base Participate in rota-based working patterns covering extended support hours Join the on-call rota once fully trained Ensure compliance with internal documentation and process standards What this role offers: Hybrid working with regular office collaboration and occasional international travel Broad technical exposure across infrastructure, networking, cloud, and security systems A supportive, process-driven environment with training, development, and certification opportunities Applications If you would like to apply for this Internal Systems Support Engineer role, please send your CV via the relevant links! We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are readily available on our website).

2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall - £30k - £36k

Junior 2nd Line Support Engineer Location: Hursley, 5x a week Clearance requirements - SC eligible 5yrs uk residency Salary : 28,000 per annum We are actively looking to secure a Junior 2nd Line Support Engineer to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Key Responsibilities Provide 2nd line support for critical applications and infrastructure in a high-availability environment. Respond to and resolve incidents escalated from 1st line support, taking ownership from diagnosis through to resolution or escalation to 3rd line/vendor where required. Ensure effective communication with users, clients, and delivery teams throughout the incident lifecycle. Proactively monitor systems and services to prevent issues, using tools such as Netcool and SolarWinds. Work collaboratively with IBM delivery teams, third parties, and stakeholders to implement service fixes and process improvements. Maintain detailed documentation of issues, fixes, and known errors to support continuous improvement. Participate in change management, patching, and system maintenance activities as required. Contribute to process and governance improvements, ensuring services are delivered efficiently and to best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM MQ (messaging middleware) AWS (EC2, VPC - cloud infrastructure basics)

2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest into your future? Are you someone who thrives in a fast-paced, client-facing support environment? Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support a wide range of customers across the Microsoft ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security Using ConnectWise as your central service desk platform Visiting client sites 1-2 days per week for setups, PC installs or Firewall deployments Supporting 1st Line colleagues and acting as a mentor for more junior engineers Logging tickets, creating documentation, and contributing to the internal knowledge base What you'll need: MSP background - essential Experience with Microsoft 365 admin, Windows OS, basic networking, and endpoint security Familiarity with Sophos and ConnectWise (or similar tools) Strong customer service mindset - confident, friendly, and proactive Full UK driving licence and happy to travel locally to customer site Eligible for BPSS clearance What's on offer: £30k - £36k Industry-leading training and full certification support - Microsoft, CompTIA, Sophos Clear promotion route into Senior Engineer, Team Lead, Microsoft Consultant or Security roles Hands-on role with lots of variety - technical problem-solving, site work, customer engagement Strong team culture and excellent support structure This is a brilliant opportunity for someone who enjoys working in a lively MSP environment, and is serious about career progression. If you're a 2nd Line Engineer with the right attitude and technical grounding, They will help you build the rest. 2nd Line Technical Engineer - M365, Sophos - Cornwall- £30k - £36k