ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
17/07/2026
Full time
ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: ServiceNow Business Analyst, Functional Consultant or similar experience Good working knowledge of ServiceNow HRSD CIS HRSD certification Experience writing user stories, acceptance criteria and process documentation Confidence working with HR stakeholders, technical teams and delivery teams A decent understanding of HR operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year Annual lifestyle allowance of £300 to put towards an activity of your choice Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter Private Health Insurance - currently via Vitality Group Income Protection Scheme Matched funding for Charitable fundraising Cycle to Work scheme and Gym Flex scheme Internal coaching/mentoring system throughout your time here Focus on training and career progression Family friendly policies The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to the company (hardware and account provision) Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & requesticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
17/07/2026
Full time
What it's like to work at Landmark: We're a friendly, dynamic and supportive team. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote involvement in the development and direction of our products and services, as well as finding more efficient ways to work. We also love a good work social and team building events. As well as this we offer: 25 days' holiday plus bank holidays, with optional 5 days unpaid leave per year Annual lifestyle allowance of £300 to put towards an activity of your choice Pension matched up to 6% for the 1st 3 years and matched up to 10% thereafter Private Health Insurance - currently via Vitality Group Income Protection Scheme Matched funding for Charitable fundraising Cycle to Work scheme and Gym Flex scheme Internal coaching/mentoring system throughout your time here Focus on training and career progression Family friendly policies The Opportunity: We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate. The role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems and processes Onboarding new people to the company (hardware and account provision) Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps Ensuring our EUC compliance levels meet our high standards Keeping our Asset management system UpToDate Keeping all knowledge base support documentation up to date Occasional Visits to other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation Previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management & requesticket management Strong technical support skills and experience Excellent communication skills with the ability to communicate technically at all levels About Us: Landmark Information Group holds a wide portfolio of market leading PropTech businesses that span an incredible range of markets and technology platforms across the sector. With well-known application suites, online services and massive national scale property data as well as premier geospatial datasets we are at the forefront of innovation and thought leadership in the industry. We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business in a as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.
IT Service Desk- Leiston- ONSITE- 6 months - Inside IR35 We're recruiting for an IT Service Desk & Request Management Analyst to act as the first point of contact for technical support on a major UK nuclear new-build infrastructure programme, providing diagnosis and resolution across a full range of IT issues - from routine requests through to complex technical problems. Key Responsibilities Act as single point of contact for phone, chat, portal, and email contacts regarding IT issues and queries, logging and owning all incidents through to resolution Troubleshoot IT issues across software/applications and hardware (desktops, laptops, printers, phones); install applications and reset passwords for enterprise applications Key incidents between client and partner ticketing systems; coordinate end-to-end printer incident closure within SLA Escalate unresolved calls to relevant application and infrastructure support teams, and act as an escalation point for difficult or controversial tickets Monitor and meet ticket SLA targets; follow up and close aged tickets Apply temporary and permanent fixes to eliminate recurring issues; proactively assist customers to reduce problem recurrence Create knowledge articles on common issues and identify process improvement opportunities Monitor infrastructure alerts and respond accordingly Act as backup for other functional teams and as designated backup for the Incident Manager when required Operate on a 24/7/365 shift rota, including weekend and night shift working What You Will Ideally Bring Active Security Clearance - certified SC essential Quantifiable experience operating in a fast-paced, client-facing engagement In-depth, hands-on experience troubleshooting IT-related issues Excellent interpersonal, verbal, and written communication skills Willingness to participate in and lead project meetings with the customer on request Sound technical knowledge across ITSM tools and applications (MS Office, Skype for Business, etc.) ITIL certification (preferred) The Offer Office Model: ONSITE Location: Leiston Length: 6 months Day Rate: £150/day (Inside IR35) Start: ASAP
17/07/2026
Contractor
IT Service Desk- Leiston- ONSITE- 6 months - Inside IR35 We're recruiting for an IT Service Desk & Request Management Analyst to act as the first point of contact for technical support on a major UK nuclear new-build infrastructure programme, providing diagnosis and resolution across a full range of IT issues - from routine requests through to complex technical problems. Key Responsibilities Act as single point of contact for phone, chat, portal, and email contacts regarding IT issues and queries, logging and owning all incidents through to resolution Troubleshoot IT issues across software/applications and hardware (desktops, laptops, printers, phones); install applications and reset passwords for enterprise applications Key incidents between client and partner ticketing systems; coordinate end-to-end printer incident closure within SLA Escalate unresolved calls to relevant application and infrastructure support teams, and act as an escalation point for difficult or controversial tickets Monitor and meet ticket SLA targets; follow up and close aged tickets Apply temporary and permanent fixes to eliminate recurring issues; proactively assist customers to reduce problem recurrence Create knowledge articles on common issues and identify process improvement opportunities Monitor infrastructure alerts and respond accordingly Act as backup for other functional teams and as designated backup for the Incident Manager when required Operate on a 24/7/365 shift rota, including weekend and night shift working What You Will Ideally Bring Active Security Clearance - certified SC essential Quantifiable experience operating in a fast-paced, client-facing engagement In-depth, hands-on experience troubleshooting IT-related issues Excellent interpersonal, verbal, and written communication skills Willingness to participate in and lead project meetings with the customer on request Sound technical knowledge across ITSM tools and applications (MS Office, Skype for Business, etc.) ITIL certification (preferred) The Offer Office Model: ONSITE Location: Leiston Length: 6 months Day Rate: £150/day (Inside IR35) Start: ASAP
The role, as part of the Canopius Service Desk team, is responsible for providing Level 1 and Level 2 IT support services across Canopius. The UK-based roles will be scheduled to work core UK hours (between 08:00 and 18:00), including some weekends. The Service Desk Analyst will focus on delivering high-performing, reliable, responsive, and resilient IT services across all Canopius offices. The successful candidate will proactively support IT operations within the Service Desk environment at 1st and 2nd line level, escalating issues where required to ensure a smooth and effective support operation for end users. The role will provide Service Desk support to the Canopius user community and assist regional Technical Support team members. The Service Desk Analyst will also act as an active communicator of incidents and customer experience between IT and internal customers. The role will support end users both in the office and remotely as the hybrid working environment continues to evolve, including support with Problems, Major Incidents, and ticket escalations. You will be the main point of contact via phone and ITSM tickets, ensuring accurate ticket logging and maintaining end-to-end ownership of logged calls. This role would suit experienced Service Desk support professionals or someone looking to further develop their interest in IT and technology within a support team environment. The role will be based in Manchester, covering UK core hours between 08:00 and 18:00 on a defined rota pattern. This will include some weekend working and occasional extended UK business hours. Hybrid working between the Manchester Hub and home will be supported within the agreed coverage pattern. Responsibilities Good understanding of IT Service Desk call logging and ticket queue management, ensuring adherence to agreed SLA times Utilise knowledge base articles and procedure documentation to identify solutions and update information where required Participate in the development, publication, and regular review of IT support procedures, user support documentation, and reporting to help maintain high levels of customer service, satisfaction, and perception Liaise with 3rd Line support teams regarding escalations, problems, and major incidents Support testing activities where changes or new processes are being deployed Support and maintain the IT support function as part of a 24x7 global coverage model Provide 1st and 2nd Line IT support to the Canopius user community Maintain a customer-focused approach, delivering high-quality support and value to the customer base Always provide excellent customer service, demonstrating empathy and patience when supporting users Answer telephone calls in a professional, confident, and timely manner, with a strong focus on first-time fixes Accurately record user requests and issues within the Service Desk ticketing system Adhere to agreed SLAs and KPIs Participate in the incident queue management rota, ensuring incident queues are actively managed, triaged, and escalated appropriately on allocated rota days Respond to IT Service Desk calls within agreed SLA times Ensure calls outside of the Service Desk resolution or support scope are routed promptly to the appropriate resolver teams Where incidents or issues cannot be resolved by the Service Desk, ensure timely escalation to 3rd Line support teams in line with published SLAs and customer expectations Manage customer communications effectively, ensuring users are kept informed of progress and that high-impact issues are identified and escalated appropriately Carry out basic administration of Active Directory, Exchange, and O365 systems in line with the Canopius Joiners, Movers, and Leavers Policy and other IT procedures Support software and licence management activities Cloud Computing (Proficiency level 1) Disaster Recovery Management (Proficiency level 1) Infrastructure as Code (IaC) (Proficiency level 1) System Maintenance (Proficiency level 1) System Performance Monitoring (Proficiency level 1) Qualifications & Experience Previous experience within a Service Desk, Customer Service, or IT Support role Experience providing 1st and 2nd Line IT support, preferably within a corporate environment Experience using ITSM tools, ideally ServiceNow Working knowledge of Microsoft desktop operating systems and Microsoft Office products, particularly O365, Teams, SharePoint Online, OneDrive, and OneNote Basic understanding of PCs, laptops, smartphones, and associated technologies Awareness and understanding of IT Service Desk toolsets, processes, and remote access tools Experience supporting a geographically dispersed user base Strong communication skills, both written and verbal, with the ability to interact effectively with stakeholders at all levels across the business Strong organisational and time management skills, with the ability to prioritise tasks effectively ITIL Foundation certification is highly desirable Demonstrates an interest in technology, with the ability and willingness to learn and support new systems and technologies Confident in managing day-to-day support activities, with the ability to think both tactically and strategically High attention to detail with a strong focus on accuracy and quality of work Proactive self-starter who shows initiative and is willing to take ownership of tasks and responsibilities Strong collaborator with excellent relationship-building skills and the ability to work effectively with people from diverse cultures and backgrounds Benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. EEO Statement We are fully committed equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 651 Job Category Information & Technology Job Schedule Full time Locations Level 5, Manchester, M2 3AB, GB (Hybrid)
17/07/2026
Full time
The role, as part of the Canopius Service Desk team, is responsible for providing Level 1 and Level 2 IT support services across Canopius. The UK-based roles will be scheduled to work core UK hours (between 08:00 and 18:00), including some weekends. The Service Desk Analyst will focus on delivering high-performing, reliable, responsive, and resilient IT services across all Canopius offices. The successful candidate will proactively support IT operations within the Service Desk environment at 1st and 2nd line level, escalating issues where required to ensure a smooth and effective support operation for end users. The role will provide Service Desk support to the Canopius user community and assist regional Technical Support team members. The Service Desk Analyst will also act as an active communicator of incidents and customer experience between IT and internal customers. The role will support end users both in the office and remotely as the hybrid working environment continues to evolve, including support with Problems, Major Incidents, and ticket escalations. You will be the main point of contact via phone and ITSM tickets, ensuring accurate ticket logging and maintaining end-to-end ownership of logged calls. This role would suit experienced Service Desk support professionals or someone looking to further develop their interest in IT and technology within a support team environment. The role will be based in Manchester, covering UK core hours between 08:00 and 18:00 on a defined rota pattern. This will include some weekend working and occasional extended UK business hours. Hybrid working between the Manchester Hub and home will be supported within the agreed coverage pattern. Responsibilities Good understanding of IT Service Desk call logging and ticket queue management, ensuring adherence to agreed SLA times Utilise knowledge base articles and procedure documentation to identify solutions and update information where required Participate in the development, publication, and regular review of IT support procedures, user support documentation, and reporting to help maintain high levels of customer service, satisfaction, and perception Liaise with 3rd Line support teams regarding escalations, problems, and major incidents Support testing activities where changes or new processes are being deployed Support and maintain the IT support function as part of a 24x7 global coverage model Provide 1st and 2nd Line IT support to the Canopius user community Maintain a customer-focused approach, delivering high-quality support and value to the customer base Always provide excellent customer service, demonstrating empathy and patience when supporting users Answer telephone calls in a professional, confident, and timely manner, with a strong focus on first-time fixes Accurately record user requests and issues within the Service Desk ticketing system Adhere to agreed SLAs and KPIs Participate in the incident queue management rota, ensuring incident queues are actively managed, triaged, and escalated appropriately on allocated rota days Respond to IT Service Desk calls within agreed SLA times Ensure calls outside of the Service Desk resolution or support scope are routed promptly to the appropriate resolver teams Where incidents or issues cannot be resolved by the Service Desk, ensure timely escalation to 3rd Line support teams in line with published SLAs and customer expectations Manage customer communications effectively, ensuring users are kept informed of progress and that high-impact issues are identified and escalated appropriately Carry out basic administration of Active Directory, Exchange, and O365 systems in line with the Canopius Joiners, Movers, and Leavers Policy and other IT procedures Support software and licence management activities Cloud Computing (Proficiency level 1) Disaster Recovery Management (Proficiency level 1) Infrastructure as Code (IaC) (Proficiency level 1) System Maintenance (Proficiency level 1) System Performance Monitoring (Proficiency level 1) Qualifications & Experience Previous experience within a Service Desk, Customer Service, or IT Support role Experience providing 1st and 2nd Line IT support, preferably within a corporate environment Experience using ITSM tools, ideally ServiceNow Working knowledge of Microsoft desktop operating systems and Microsoft Office products, particularly O365, Teams, SharePoint Online, OneDrive, and OneNote Basic understanding of PCs, laptops, smartphones, and associated technologies Awareness and understanding of IT Service Desk toolsets, processes, and remote access tools Experience supporting a geographically dispersed user base Strong communication skills, both written and verbal, with the ability to interact effectively with stakeholders at all levels across the business Strong organisational and time management skills, with the ability to prioritise tasks effectively ITIL Foundation certification is highly desirable Demonstrates an interest in technology, with the ability and willingness to learn and support new systems and technologies Confident in managing day-to-day support activities, with the ability to think both tactically and strategically High attention to detail with a strong focus on accuracy and quality of work Proactive self-starter who shows initiative and is willing to take ownership of tasks and responsibilities Strong collaborator with excellent relationship-building skills and the ability to work effectively with people from diverse cultures and backgrounds Benefits We offer all employees a comprehensive benefits package that focuses on their whole wellbeing. This includes hybrid working, a competitive base salary, non-contributory pension, discretionary bonus, insurances including health (family) and dental cover, and many other benefits to enhance financial, physical, social and psychological health. EEO Statement We are fully committed equal employment opportunities for all applicants and providing employees with a work environment free of discrimination and harassment. All employment decisions are made regardless of age, sex, gender identity, ethnicity, disability, sexual orientation, socio-economic background, religion or beliefs, marital or caring status, or any other status protected by the laws or regulations in the locations where we operate. We encourage and welcome applicants from all diverse backgrounds. We make reasonable adjustments throughout the recruitment process and during employment. Please let us know if you require any information in an alternate format or any other reasonable adjustments. Job Info Job Identification 651 Job Category Information & Technology Job Schedule Full time Locations Level 5, Manchester, M2 3AB, GB (Hybrid)
Responsibilities As an IT Support Analyst, reporting to the IT Service Manager, you will be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland, meeting agreed levels of service (SLA) while proactively improving services in a timely and cost effective manner. Deliver second line IT support to end users across Burgess Hill and regional EMEA sites, including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management, including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi Fi access, firewall requests, and user connectivity. Maintain an accurate hardware/software asset inventory and CMDB records using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking. Qualifications We encourage you to apply even if you do not meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 2+ years' experience in a second line IT support or desktop support role within a multi site or regional organisation. Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting. Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets. Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices. Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management. Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi Fi access, and cabling standards. Familiarity with Active Directory and Azure AD concepts. Clear and effective communication skills, both written and verbal, with experience in creating documentation and service descriptions. Benefits Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on site at our office in Bristol, United Kingdom (GB).
17/07/2026
Full time
Responsibilities As an IT Support Analyst, reporting to the IT Service Manager, you will be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland, meeting agreed levels of service (SLA) while proactively improving services in a timely and cost effective manner. Deliver second line IT support to end users across Burgess Hill and regional EMEA sites, including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk, ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management, including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi Fi access, firewall requests, and user connectivity. Maintain an accurate hardware/software asset inventory and CMDB records using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking. Qualifications We encourage you to apply even if you do not meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 2+ years' experience in a second line IT support or desktop support role within a multi site or regional organisation. Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting. Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets. Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices. Strong understanding of ITIL based practices including incident management, service requests, knowledge creation, and change management. Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi Fi access, and cabling standards. Familiarity with Active Directory and Azure AD concepts. Clear and effective communication skills, both written and verbal, with experience in creating documentation and service descriptions. Benefits Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on site at our office in Bristol, United Kingdom (GB).
IT Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that's challenging industry norms and transforming how content is delivered across television, radio, and digital platforms. This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you'll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation. You'll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes. Key Responsibilities Deliver Level 2 IT support and assist with escalated Level 1 issues. Triage and manage support tickets, assigning and escalating where required. Act as the primary day-to-day liaison with outsourced IT support providers. Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint. Manage onboarding, offboarding, user accounts and access permissions. Support Microsoft 365 applications and wider business systems. Maintain accurate documentation of support requests, solutions and configurations. Assist with mobile device and connectivity management. Work collaboratively with technology and product teams to resolve cross-functional issues. Respond to business-critical incidents and help restore service as quickly as possible. Continuously improve processes and user experience across the IT function. About You We're looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment. Essential Skills & Experience: Minimum 3 years' experience in IT Support, Service Desk or Desktop Support. Strong troubleshooting skills across hardware, software and user support. Excellent communication and stakeholder management skills. Experience supporting Microsoft 365, Azure, MFA, Conditional Access and account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/or Jamf. Microsoft certifications. Experience supporting users within a fast-paced or operationally critical environment. What's on Offer? Opportunity to join a highly successful and rapidly growing organisation. Exposure to a wide range of technologies and projects. A collaborative and ambitious team environment. Genuine career development opportunities. The chance to make a real impact within a business that embraces innovation and change. If you're a hands-on IT Support professional looking for your next challenge and enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
17/07/2026
Full time
IT Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that's challenging industry norms and transforming how content is delivered across television, radio, and digital platforms. This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you'll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation. You'll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes. Key Responsibilities Deliver Level 2 IT support and assist with escalated Level 1 issues. Triage and manage support tickets, assigning and escalating where required. Act as the primary day-to-day liaison with outsourced IT support providers. Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint. Manage onboarding, offboarding, user accounts and access permissions. Support Microsoft 365 applications and wider business systems. Maintain accurate documentation of support requests, solutions and configurations. Assist with mobile device and connectivity management. Work collaboratively with technology and product teams to resolve cross-functional issues. Respond to business-critical incidents and help restore service as quickly as possible. Continuously improve processes and user experience across the IT function. About You We're looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment. Essential Skills & Experience: Minimum 3 years' experience in IT Support, Service Desk or Desktop Support. Strong troubleshooting skills across hardware, software and user support. Excellent communication and stakeholder management skills. Experience supporting Microsoft 365, Azure, MFA, Conditional Access and account management. Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/or Jamf. Microsoft certifications. Experience supporting users within a fast-paced or operationally critical environment. What's on Offer? Opportunity to join a highly successful and rapidly growing organisation. Exposure to a wide range of technologies and projects. A collaborative and ambitious team environment. Genuine career development opportunities. The chance to make a real impact within a business that embraces innovation and change. If you're a hands-on IT Support professional looking for your next challenge and enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
16/07/2026
Full time
IT Service Delivery Manager £55,000-£65,000 + Bonus 4 Days Onsite per week, Brentwood Are you passionate about developing people, improving IT services, and creating a Service Desk that delivers an outstanding customer experience? We're working with an organisation that's investing in the next phase of its IT Service Delivery capability. Following a period of organisational change, the focus is firmly on developing the Service Desk team, enhancing ITSM processes, and continuing to raise service standards across the business. This is a fantastic opportunity for an experienced IT Service Delivery Manager who enjoys coaching and mentoring others, driving operational improvements, and making the most of modern ITSM platforms through automation, AI-assisted capabilities, self-service and smarter ways of working to create a more efficient, proactive and customer-focused support function. The Role People leadership is at the heart of this opportunity. You'll lead an established Service Desk team, helping individuals develop their technical capability, building confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation and AI-assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams to continually improve end-to-end service delivery. You'll provide technical leadership when required, acting as a senior escalation point for complex issues and leading the response to major incidents, ensuring effective communication, coordination and continuous learning across the IT function. Key Responsibilities Lead, coach and develop the Service Desk team, creating an environment where people are supported to grow and succeed. Build a positive, collaborative culture with a strong focus on customer service and continual improvement. Drive improvements across Incident, Problem, Change and Request Management processes. Maximise the value of the ITSM platform by introducing smarter workflows, automation, AI-assisted capabilities, self-service and knowledge management to improve both the customer and analyst experience. Lead Major Incident Management, coordinating technical teams, stakeholder communications and post-incident reviews. Act as a senior technical escalation point for complex issues where required. Use reporting, KPIs and service metrics to identify trends and drive continual service improvement. Work closely with Infrastructure and wider IT teams to improve end-to-end service delivery. Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality. About You We're looking for someone who combines strong people leadership with a passion for improving IT operations. You'll ideally bring: Experience leading and developing an IT Service Desk or IT Support team. A proven track record of coaching, mentoring and developing technical teams. Hands-on experience improving ITSM processes, workflows and operational efficiency. Experience introducing automation, self-service and continual service improvement initiatives. Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous. Strong Major Incident Management experience. Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team. An ITIL background together with a continuous improvement mindset. If you're someone who enjoys developing people every bit as much as improving technology and processes, and you'd like the opportunity to shape the future of a growing IT Service function, we'd love to hear from you. A quick start sought, so please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
16/07/2026
Full time
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
16/07/2026
Full time
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
16/07/2026
Full time
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
QUINTESSENTIAL BRANDS UK GROUP LTD
Skelmersdale, Lancashire
Location Parkside Place Oasis Business Park, Oasis Business Park, Skelmersdale, WN8 9RD, United Kingdom Job Category IT Employee Type Permanent Contact information Contact Phone Description Salary: Up to £33,475 Skelmersdale - office based Monday - Friday (37.5 hours) Fancy working for a company where 80% of its people would recommend as a 'Great Place to Work', a place that has recently been accredited by an external party as a 'Great Place to Work' who also has double figures of boomerang employees every year? Then we want to hear from you! Are you an experienced IT Technician looking for your next challenge? We currently have a fantastic opportunity to work within our head office at Skelmersdale on a permanent basis. The IT Technician is responsible for prioritising user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End user support and customer centricity are at the forefront of the role. The IT Technician will work very closely with all facets of the organisation including: The Infrastructure Manager Functional Management Project Management Our business continues to grow at a fast pace, and we need to secure a superstar! If you believe this could be you, we want to hear from you! What candidate are we looking for? The IT Technician will have a background from within a similar IT role, and proven experience providing desktop and telephony support Full UK driving license and willingness to travel to NRG UK depots up one to two times a month Previous exposure to databases, system security and troubleshooting Knowledge of telephony system administration Understanding of business practices An analytical mindset and problem-solving aptitude Working knowledge of virtualization, Hyper V, or equivalent Knowledge of systems and networking software, hardware, and networking protocols Knowledge of Microsoft SQL scripting and some database administration exposure Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including a good working knowledge of security, storage, data protection, and disaster recovery protocols Excellent written and verbal communication skills with a good attention to detail and the ability to explain technical concepts to inexperienced users Ability to solve problems in stressful situations Proficiency in using IT service management (ITSM) tools and other relevant software for managing IT infrastructure. The following additional skills would be an advantage: Experience with Windows desktop and server environments Windows server administration skills Experience with cloud services (Office 365, Microsoft Azure) a plus Experience in the following technologies is desirable - Automated build Windows Server Microsoft 365 and Active Directory IIS Administration What will be your duties? The IT Technician is responsible for communicating with stakeholders to understand their requirements Picking up tickets from the IT helpdesk platform and ensuring they are responded to within the operational level agreement between the IT function and the business Escalating tickets to the Infrastructure Manager or business analyst functions as appropriate Monitoring IT systems proactively to ensure they are maintained in good working order Responsibility of checking and ensuring daily backups have been completed Monitoring system security and patching levels Designing efficient IT systems to meet business and technology needs Contact centre telephony administration Gathering feedback from end users about system performance Planning and overseeing projects (e.g., upgrades, hardware/software installations) Providing advice and technical training Keeping abreast of technology trends and developments Diagnosing and troubleshoot PC errors. Providing on-call support as needed. In return for your hard work and dedication, we provide a number of great benefits, including, Salary Sacrifice pension, discounted shopping, cinemaand gym membership and a talent development programme so you can see where your development and progression in our business can go. In addition to a generous salary, you will also receive these benefits: - 33 Days annual leave (inclusive of statutory). - Salary Sacrifice pension. - Enhanced maternity, paternity and adoption leave & pay. - Employee Assistance Program. - OnDemand GP and face to face counselling sessions. - Online health advice portal. - Retail, leisure and Holiday discounts. - Dedicated training and development to support your career with our business. - Recommend a friend bonus. - Death in Service (available from day one of employment). - Wellbeing programme. - Free onsite parking. How can you apply? Did you know that we accept applications in all varieties? We welcome all type of applications, whether you are a budding poet or artist, a songwriter, or a wordsmith where a traditional CV is more your style. For all video/photo applications please ensure you demonstrate, similar to a traditional CV, that you meet the required skills and experience for the role to give you the best opportunity to be shortlisted for an interview. If you wish to apply with a video, please upload a word document stating you have emailed your application and send your file to (Please note - this is only for video or photo applications). NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn't 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.
16/07/2026
Full time
Location Parkside Place Oasis Business Park, Oasis Business Park, Skelmersdale, WN8 9RD, United Kingdom Job Category IT Employee Type Permanent Contact information Contact Phone Description Salary: Up to £33,475 Skelmersdale - office based Monday - Friday (37.5 hours) Fancy working for a company where 80% of its people would recommend as a 'Great Place to Work', a place that has recently been accredited by an external party as a 'Great Place to Work' who also has double figures of boomerang employees every year? Then we want to hear from you! Are you an experienced IT Technician looking for your next challenge? We currently have a fantastic opportunity to work within our head office at Skelmersdale on a permanent basis. The IT Technician is responsible for prioritising user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. End user support and customer centricity are at the forefront of the role. The IT Technician will work very closely with all facets of the organisation including: The Infrastructure Manager Functional Management Project Management Our business continues to grow at a fast pace, and we need to secure a superstar! If you believe this could be you, we want to hear from you! What candidate are we looking for? The IT Technician will have a background from within a similar IT role, and proven experience providing desktop and telephony support Full UK driving license and willingness to travel to NRG UK depots up one to two times a month Previous exposure to databases, system security and troubleshooting Knowledge of telephony system administration Understanding of business practices An analytical mindset and problem-solving aptitude Working knowledge of virtualization, Hyper V, or equivalent Knowledge of systems and networking software, hardware, and networking protocols Knowledge of Microsoft SQL scripting and some database administration exposure Knowledge of implementing and effectively developing helpdesk and IT operations best practices, including a good working knowledge of security, storage, data protection, and disaster recovery protocols Excellent written and verbal communication skills with a good attention to detail and the ability to explain technical concepts to inexperienced users Ability to solve problems in stressful situations Proficiency in using IT service management (ITSM) tools and other relevant software for managing IT infrastructure. The following additional skills would be an advantage: Experience with Windows desktop and server environments Windows server administration skills Experience with cloud services (Office 365, Microsoft Azure) a plus Experience in the following technologies is desirable - Automated build Windows Server Microsoft 365 and Active Directory IIS Administration What will be your duties? The IT Technician is responsible for communicating with stakeholders to understand their requirements Picking up tickets from the IT helpdesk platform and ensuring they are responded to within the operational level agreement between the IT function and the business Escalating tickets to the Infrastructure Manager or business analyst functions as appropriate Monitoring IT systems proactively to ensure they are maintained in good working order Responsibility of checking and ensuring daily backups have been completed Monitoring system security and patching levels Designing efficient IT systems to meet business and technology needs Contact centre telephony administration Gathering feedback from end users about system performance Planning and overseeing projects (e.g., upgrades, hardware/software installations) Providing advice and technical training Keeping abreast of technology trends and developments Diagnosing and troubleshoot PC errors. Providing on-call support as needed. In return for your hard work and dedication, we provide a number of great benefits, including, Salary Sacrifice pension, discounted shopping, cinemaand gym membership and a talent development programme so you can see where your development and progression in our business can go. In addition to a generous salary, you will also receive these benefits: - 33 Days annual leave (inclusive of statutory). - Salary Sacrifice pension. - Enhanced maternity, paternity and adoption leave & pay. - Employee Assistance Program. - OnDemand GP and face to face counselling sessions. - Online health advice portal. - Retail, leisure and Holiday discounts. - Dedicated training and development to support your career with our business. - Recommend a friend bonus. - Death in Service (available from day one of employment). - Wellbeing programme. - Free onsite parking. How can you apply? Did you know that we accept applications in all varieties? We welcome all type of applications, whether you are a budding poet or artist, a songwriter, or a wordsmith where a traditional CV is more your style. For all video/photo applications please ensure you demonstrate, similar to a traditional CV, that you meet the required skills and experience for the role to give you the best opportunity to be shortlisted for an interview. If you wish to apply with a video, please upload a word document stating you have emailed your application and send your file to (Please note - this is only for video or photo applications). NRG Riverside has a recruitment process that is fair, inclusive and free from bias and we encourage our applicants to let us know if we can make it more user friendly for them. If our vacancies sound exciting, but your experience doesn't 100% align, we still want to hear from you and would strongly encourage you to apply. We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin ancestry, citizenship status, veteran status, and any other legally protected status under anti discriminatory laws.
As a IT Support Analyst, reporting to the IT Service Manager, be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland to the agreed levels of service (SLA), taking account of the changing or variable demands of the business and seeking continuously and proactively to improve services in the most cost-effective and timely manner. You will Deliver second-line IT support to end users across Burgess Hill and regional EMEA sites including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site-level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity and other needed requests. Maintain an accurate hardware/software asset inventory and CMDB records, using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking. To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 2+ years' experience in a second-line IT support or desktop support role within a multi-site or regional organisation. Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting. Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets. Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices. Strong understanding of ITIL-based practices including incident management, service requests, knowledge creation, and change management. Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards. Familiarity with Active Directory and Azure AD concepts. Clear and effective communicator, both written and verbal, with experience in creating documentation and service descriptions. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).
16/07/2026
Full time
As a IT Support Analyst, reporting to the IT Service Manager, be responsible for the availability and operational delivery of Vacuum Technology Business Area (VT BA) IT systems and services at VT BA site facilities EMEA primarily to UK and Ireland to the agreed levels of service (SLA), taking account of the changing or variable demands of the business and seeking continuously and proactively to improve services in the most cost-effective and timely manner. You will Deliver second-line IT support to end users across Burgess Hill and regional EMEA sites including UK and Ireland, covering hardware, software, printers, scanners, mobile devices, kiosk environments, and desktop applications. Respond to incidents and service requests escalated from the global Service Desk ensuring timely resolution and accurate documentation in line with ITIL processes. Carry out device lifecycle management including procurement, imaging, deployment, patching, and decommissioning using tools such as Intune, SCCM, and Autopilot. Coordinate local backup tape handling, storage, and shipping in compliance with disaster recovery and business continuity procedures. Liaise with network and server teams for site-level infrastructure tasks including Share permissions, break/fix, LAN patching, Wi-Fi access, firewall requests, and user connectivity and other needed requests. Maintain an accurate hardware/software asset inventory and CMDB records, using ServiceNow and Power BI reporting for compliance, hygiene, and audit tracking. To succeed, you will need We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role. 2+ years' experience in a second-line IT support or desktop support role within a multi-site or regional organisation. Proven experience supporting Microsoft Windows, Office 365, printers, mobile devices, client imaging, and hardware troubleshooting. Proficiency in using ITSM platforms (preferably ServiceNow) to manage incidents, requests, and assets. Experience with Microsoft Intune, SCCM, and Autopilot for managing and deploying devices. Strong understanding of ITIL-based practices including incident management, service requests, knowledge creation, and change management. Basic understanding of networking principles (TCP/IP, DHCP, OSI model), Wi-Fi access, and cabling standards. Familiarity with Active Directory and Azure AD concepts. Clear and effective communicator, both written and verbal, with experience in creating documentation and service descriptions. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Bristol, United Kingdom (GB).
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
16/07/2026
Full time
IT Service Management Analyst (ITSM) Hybrid - 2 days per week in the office Leeds / Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management, while playing a key role in governance, compliance, service improvement, and the continued development of the ITSM function You'll work with modern ITSM tooling, including Jira Service Management , supporting service reporting, workflow improvements, process optimisation, and data-driven decision making. This is a fantastic opportunity to join a business investing in its ITSM capability, with a genuine pathway to progress into an ITSM Lead role. We're looking for: ITIL-certified professionals with experience across Major Incident and Change Management Strong understanding of ITIL best practices and service governance Confidence managing change requests, facilitating CAB discussions, and ensuring effective change governance Experience in Problem Management, Root Cause Analysis, and Service Reporting Hands-on experience with Jira Service Management (desirable) Apply today or get in touch for a confidential discussion.
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
16/07/2026
Full time
Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers' legs. Ki's mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki's teams have varied backgrounds and work together in an agile, cross functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status quo and help it reach new horizons. We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands on support for many applications. The ideal candidate will have a strong background in supporting a wide range of SaaS and COTS products, with specific experience of Insurance applications. This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions. The solutions supported cover several mid and back office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams. What you will be doing Provide technical support for a wide range of SaaS and COTS applications Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution Collaborate with development teams within Ki and vendors to identify and fix issues Take ownership of incidents and issues that span multiple teams, coordinating cross team efforts to drive resolution and ensure clear communication throughout Facilitate effective communication between teams, acting as a central point of coordination for complex, multi system issues Oversee the day to day operations of various applications, ensuring they are running efficiently and effectively Monitor system performance and health, addressing potential issues proactively. Perform routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure. Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles. Conduct training sessions and create user guides to help end users maximize the use of our products Lead the response to application related incidents, ensuring timely resolution and minimal disruption to business operations Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence Proven problem solving skills and a proactive approach to improving system performance A wide range of technical skills to cover the breadth of applications supported Prior Insurance domain knowledge is crucial to this role Experience with ITIL frameworks. Deep knowledge of IT service management (ITSM) processes, including incident and problem management Proficiency in performance monitoring tools and techniques. Experience working with Microsoft based technologies, including: T SQL Understanding of HTML Familiarity with Microsoft Entra (identity and access management) Experience installing, configuring, and supporting applications on Windows servers Able to quickly understand business domains and assess genuine business value First class communication skills, with the ability to tailor your style to different audiences, both technical and non technical Nice to have: Knowledge of Salesforce What to expect during the recruitment process: 1) Initial recruiter screening call 2) Interview with hiring manager 3) Technical Interview (this may vary depending on the role) 4) Values Interview You'll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
About the job you're consideringAre you passionate about cybersecurity? Are you an excellent communicator with demonstrable experience of delivering security services within organisations? Would you relish putting these skills into practice by taking on a role within Capgemini to protect us and our clients from cyber threats?We are seeking a Compliance Incident Analyst with incident management experience to join our cybersecurity team. Working as part of our Security Operations team, you will be responsible for managing compliance cyber related incidents through to resolution, working closely with the client to suggest improvements to bolster security.As a Compliance Incident Analyst, you will play a crucial role in safeguarding our customer's information assets by identifying, assessing, and mitigating compliance related issues (suspected policy breaches, security tolling gaps, threat hunt output etc). Your expertise in incident management will be essential in ensuring the correct handling and satisfactory remediation of compliance incidents.The Cyber Delivery Team sits within a wider Managed Services function, residing in the Cloud Infrastructure Services (CIS) UK business line. You will have the opportunity to interact with our global team of security experts, from Architects to Engineers, Analysts to Compliance Managers. Outreach in CIS doesn't just stop at security, as we actively encourage our staff to engage with other areas of the business and local communities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleSupport the management of compliance and security incidents, assisting with investigation, documentation, escalation, and resolution of incidents, in line with internal policies and regulatory requirements.Coordinate incident response activities across teams, working with cyber security, IT, legal, and business stakeholders to ensure incidents are tracked, reported, and reviewed accurately and on time.Contribute to continuous improvement of incident processes, helping to maintain incident registers, perform basic root cause analysis, and support post incident reviews and compliance reporting.Identify gaps in security tooling coverage and engage with remediation teams to ensure security tooling compliance across the estate.Handle output of threat hunt and work with other areas of security to implement improvements to security posture.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.Your skills and experienceEducation: Relevant qualification in Information Security, Computer Science, or a related field.Experience: Some experience in incident management or a related role.Technical Skills: Proficiency in ITSM systems and knowledge of security tooling is a plus.Analytical Skills: Strong analytical and problem-solving skills to assess and mitigate security incidents.Communication Skills: Excellent verbal and written communication skills to effectively collaborate with various departments and present findings to stakeholders.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Some roles will also require an additional level of security clearance:Security Check (SC) Clearance:To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
16/07/2026
Full time
About the job you're consideringAre you passionate about cybersecurity? Are you an excellent communicator with demonstrable experience of delivering security services within organisations? Would you relish putting these skills into practice by taking on a role within Capgemini to protect us and our clients from cyber threats?We are seeking a Compliance Incident Analyst with incident management experience to join our cybersecurity team. Working as part of our Security Operations team, you will be responsible for managing compliance cyber related incidents through to resolution, working closely with the client to suggest improvements to bolster security.As a Compliance Incident Analyst, you will play a crucial role in safeguarding our customer's information assets by identifying, assessing, and mitigating compliance related issues (suspected policy breaches, security tolling gaps, threat hunt output etc). Your expertise in incident management will be essential in ensuring the correct handling and satisfactory remediation of compliance incidents.The Cyber Delivery Team sits within a wider Managed Services function, residing in the Cloud Infrastructure Services (CIS) UK business line. You will have the opportunity to interact with our global team of security experts, from Architects to Engineers, Analysts to Compliance Managers. Outreach in CIS doesn't just stop at security, as we actively encourage our staff to engage with other areas of the business and local communities.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.Your roleSupport the management of compliance and security incidents, assisting with investigation, documentation, escalation, and resolution of incidents, in line with internal policies and regulatory requirements.Coordinate incident response activities across teams, working with cyber security, IT, legal, and business stakeholders to ensure incidents are tracked, reported, and reviewed accurately and on time.Contribute to continuous improvement of incident processes, helping to maintain incident registers, perform basic root cause analysis, and support post incident reviews and compliance reporting.Identify gaps in security tooling coverage and engage with remediation teams to ensure security tooling compliance across the estate.Handle output of threat hunt and work with other areas of security to implement improvements to security posture.You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.Your skills and experienceEducation: Relevant qualification in Information Security, Computer Science, or a related field.Experience: Some experience in incident management or a related role.Technical Skills: Proficiency in ITSM systems and knowledge of security tooling is a plus.Analytical Skills: Strong analytical and problem-solving skills to assess and mitigate security incidents.Communication Skills: Excellent verbal and written communication skills to effectively collaborate with various departments and present findings to stakeholders.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Your security clearance and pre-employment checksIf you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)Some roles will also require an additional level of security clearance:Security Check (SC) Clearance:To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.Make it real - what does it mean for you?Flexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Shared energyYou'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.Why should you consider Capgemini?Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real
Overview Our Telecoms client is looking for an experienced ServiceNow Designer to join their team. This is a 6 months contract initially and it is outside IR35. This is a hybrid role with 3 days per week working from the office in central London. Roles and Responsibilities Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. Facilitate roll out of new applications and modules in ServiceNow Identify system deficiencies, recommend solutions as a trusted advisor to clients Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, testing and production environments Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and SaaS Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas Equality and Diversity We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
14/07/2026
Full time
Overview Our Telecoms client is looking for an experienced ServiceNow Designer to join their team. This is a 6 months contract initially and it is outside IR35. This is a hybrid role with 3 days per week working from the office in central London. Roles and Responsibilities Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. Facilitate roll out of new applications and modules in ServiceNow Identify system deficiencies, recommend solutions as a trusted advisor to clients Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible Ensure tool configuration consistency across development, testing and production environments Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Flexible and has the ability to manage multiple projects concurrently Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised, and to deliver to written requirements Effective communication skills via verbal and non-verbal methods Strong attention to detail Problem solving ability Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Effectively manage and execute high level tasks assigned via 'stories' Assists junior analysts through project(s) lifecycles Manages work against an often-demanding timeline Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily Secondary Skills Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) Understanding of the project delivery lifecycle and processes Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff Consultative and analytical approach Real world exposure to cloud technologies and SaaS Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas Equality and Diversity We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Stonebridge Group - Mortgage & Insurance Network
Basildon, Essex
At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and effective technology services to keep our people productive and deliver excellent customer service. We're looking for an IT Support Team Leader to oversee our Internal IT Support team, providing day-to-day leadership for first and second-line support while ensuring a high-quality support experience for colleagues across the business. Reporting to the IT Operations Manager, this role offers the opportunity to lead a business-critical support team, develop your technical and leadership skills, and play a key role in driving service improvements across the organisation. The Opportunity You'll lead a team responsible for delivering responsive, customer-focused IT support to employees across Stonebridge. Acting as the primary escalation point for more complex issues, you'll ensure incidents and service requests are managed efficiently while maintaining a strong focus on customer satisfaction. Working closely with Infrastructure, Security, Product, and third-party providers, you'll help improve support processes, promote best practice, and ensure support services continue to evolve alongside the needs of the business. This is an ideal opportunity for an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader looking to further develop their leadership career. What You'll Be Doing Leading and supporting the day-to-day activities of the IT Support team. Managing workload distribution and ensuring tickets are prioritised effectively. Providing guidance, coaching, and technical support to team members. Acting as an escalation point for complex incidents and service requests. Monitoring team performance and helping to maintain high levels of customer satisfaction. Ensuring support services remain professional, responsive, and customer-focused. Managing the resolution of incidents and service requests within agreed service levels. Coordinating responses to priority incidents and ensuring timely communication to stakeholders. Assisting with root cause analysis and the identification of recurring issues. Escalating issues where appropriate to Infrastructure, Security, Applications, or third-party suppliers. Supporting problem management activities to improve service stability. Identifying opportunities to improve support processes, documentation, and user experience. Contributing to service improvement initiatives and operational efficiencies. Promoting knowledge sharing and maintaining support documentation and knowledge articles. Supporting the adoption of ITIL-aligned support practices. Customer Experience Building positive relationships with colleagues across the business. Ensuring users receive clear, professional, and timely communication. Gathering feedback and helping drive improvements to service quality. Championing a customer-first approach within the support team. Change & Project Support Supporting the delivery of IT projects and technology upgrades. Assisting with service transition activities for new systems and services. Ensuring support documentation and training materials are produced and maintained. Supporting change and release activities from an operational perspective. What You'll Bring Technical & Leadership Experience Previous experience in a Service Desk, IT Support, End User Computing, or 2nd Line Support role. Experience supervising, mentoring, or leading technical support colleagues. Strong troubleshooting and problem-solving skills across Microsoft technologies. Experience working within an ITIL-aligned support environment. Good understanding of Incident, Request, Problem, and Change Management processes. Strong organisational and communication skills. A customer-focused approach with a passion for delivering great service. Technical Environment You'll ideally have experience with: Microsoft 365 Windows 10/11 Endpoint Management solutions Active Directory / Entra ID Identity and Access Management ITSM Platforms (e.g. ManageEngine ServiceDesk Plus) Core networking and infrastructure concepts Security and compliance best practices Bonus Points If You Have Experience in a Team Leader or Senior Support role. Experience within financial services or another regulated environment. Experience supporting Microsoft Intune and endpoint management solutions. Experience working with third-party support providers. Exposure to cyber security and compliance initiatives. Why Stonebridge? You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued. We offer Competitive salary and performance-related bonus 25 days holiday plus your birthday off Additional holiday for length of service Free breakfast, lunch, snacks, and drinks in the office Enhanced pension options Wellbeing and employee assistance programmes Salary sacrifice benefits Retail discounts and referral bonuses Death in service and critical illness cover Interested? If you are an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.
14/07/2026
Full time
At Stonebridge, technology is a critical enabler of our business. Supporting over 200 employees, we rely on secure, resilient, and effective technology services to keep our people productive and deliver excellent customer service. We're looking for an IT Support Team Leader to oversee our Internal IT Support team, providing day-to-day leadership for first and second-line support while ensuring a high-quality support experience for colleagues across the business. Reporting to the IT Operations Manager, this role offers the opportunity to lead a business-critical support team, develop your technical and leadership skills, and play a key role in driving service improvements across the organisation. The Opportunity You'll lead a team responsible for delivering responsive, customer-focused IT support to employees across Stonebridge. Acting as the primary escalation point for more complex issues, you'll ensure incidents and service requests are managed efficiently while maintaining a strong focus on customer satisfaction. Working closely with Infrastructure, Security, Product, and third-party providers, you'll help improve support processes, promote best practice, and ensure support services continue to evolve alongside the needs of the business. This is an ideal opportunity for an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader looking to further develop their leadership career. What You'll Be Doing Leading and supporting the day-to-day activities of the IT Support team. Managing workload distribution and ensuring tickets are prioritised effectively. Providing guidance, coaching, and technical support to team members. Acting as an escalation point for complex incidents and service requests. Monitoring team performance and helping to maintain high levels of customer satisfaction. Ensuring support services remain professional, responsive, and customer-focused. Managing the resolution of incidents and service requests within agreed service levels. Coordinating responses to priority incidents and ensuring timely communication to stakeholders. Assisting with root cause analysis and the identification of recurring issues. Escalating issues where appropriate to Infrastructure, Security, Applications, or third-party suppliers. Supporting problem management activities to improve service stability. Identifying opportunities to improve support processes, documentation, and user experience. Contributing to service improvement initiatives and operational efficiencies. Promoting knowledge sharing and maintaining support documentation and knowledge articles. Supporting the adoption of ITIL-aligned support practices. Customer Experience Building positive relationships with colleagues across the business. Ensuring users receive clear, professional, and timely communication. Gathering feedback and helping drive improvements to service quality. Championing a customer-first approach within the support team. Change & Project Support Supporting the delivery of IT projects and technology upgrades. Assisting with service transition activities for new systems and services. Ensuring support documentation and training materials are produced and maintained. Supporting change and release activities from an operational perspective. What You'll Bring Technical & Leadership Experience Previous experience in a Service Desk, IT Support, End User Computing, or 2nd Line Support role. Experience supervising, mentoring, or leading technical support colleagues. Strong troubleshooting and problem-solving skills across Microsoft technologies. Experience working within an ITIL-aligned support environment. Good understanding of Incident, Request, Problem, and Change Management processes. Strong organisational and communication skills. A customer-focused approach with a passion for delivering great service. Technical Environment You'll ideally have experience with: Microsoft 365 Windows 10/11 Endpoint Management solutions Active Directory / Entra ID Identity and Access Management ITSM Platforms (e.g. ManageEngine ServiceDesk Plus) Core networking and infrastructure concepts Security and compliance best practices Bonus Points If You Have Experience in a Team Leader or Senior Support role. Experience within financial services or another regulated environment. Experience supporting Microsoft Intune and endpoint management solutions. Experience working with third-party support providers. Exposure to cyber security and compliance initiatives. Why Stonebridge? You'll be joining a business where technology has a genuine seat at the table and where service improvement, innovation, and customer experience are valued. We offer Competitive salary and performance-related bonus 25 days holiday plus your birthday off Additional holiday for length of service Free breakfast, lunch, snacks, and drinks in the office Enhanced pension options Wellbeing and employee assistance programmes Salary sacrifice benefits Retail discounts and referral bonuses Death in service and critical illness cover Interested? If you are an experienced Senior Service Desk Analyst, 2nd Line Engineer, or Team Leader who enjoys building great teams, improving services, solving complex operational challenges, and creating exceptional user experiences, we'd love to hear from you.
Service Desk AnalystApplylocations: Canary Wharf, London, E14time type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 26, 2026 (14 days left to apply)job requisition id: R2787Department: Technology Company: Canary Wharf Limited Reporting to: Team Leader - Service Delivery JOB SUMMARY To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service. Salary: £28-33k (depending on experience) Working Pattern: 5 days onsite (during probation) 4 days onsite, 1 day working from home (post probation) Closing Date: Sunday 26th July (subject to application response) MAIN RESPONSIBILITIES Answer incoming Service Desk calls and provide professional, customer-focused support to users, including VIP clients and senior stakeholders. Log, categorise, prioritise, and triage incidents and service requests, ensuring all tickets are recorded accurately and progressed in line with agreed processes. Provide remote support to user devices using BeyondTrust, troubleshooting issues securely and efficiently. Follow up with users to confirm issues have been resolved and ensure a positive support experience. Support and maintain end-user devices and applications, including Windows laptops, Macs, iPhones, iPads, and standard business software. Troubleshoot hardware, software, access, and application issues, escalating complex incidents to senior engineers or specialist teams where required. Ensure software installations and configuration changes follow company security standards, licensing requirements, and IT procedures. Create and maintain user guides, work manuals, and knowledge base articles within Halo to support consistent service delivery. Carry out regular meeting room technology checks and report or resolve any issues affecting room readiness. Monitor ticket queues and ensure incidents and requests are completed within agreed SLAs. Build, configure, and deploy laptops for new starters, replacements, and business users. Set up and configure iPhones, iPads, and other mobile devices in accordance with company standards. Manage SharePoint access requests, ensuring permissions are applied accurately and in line with business requirements. Create and support SharePoint sites where required, providing basic guidance to users and teams. Create and manage user email accounts, mailbox access, and related Microsoft 365 administration tasks. Support Active Directory, Entra ID, Microsoft 365 Admin Centre, Intune, and other core administration tools as part of daily Service Desk operations. Work collaboratively with colleagues across IT, Infrastructure, Procurement, and other departments to resolve issues and deliver effective support. Support IT asset handling activities, including preparing devices, assisting with returns, and maintaining accurate equipment records. Identify recurring issues and contribute to improvements in documentation, processes, and user support. 20. Perform any other reasonable duties required by the Service Delivery Team Leader or IT management team. PERSON SPECIFICATION Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (preferred). ITIL v4/5 certification (preferred). Proven experience supporting Windows 11 Pro and Microsoft 365 (Office 365). Experience using HaloITSM/Service Now and remote desktop tools such as BeyondTrust. Strong troubleshooting and fault-finding abilities. Knowledge of SharePoint. Knowledge of Active Directory (AD). Experience with Microsoft 365 Admin Centre. Excellent communication and interpersonal skills. Self-motivated with a proactive approach to work. Ability to perform under pressure and support a large and diverse user base. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
14/07/2026
Full time
Service Desk AnalystApplylocations: Canary Wharf, London, E14time type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 26, 2026 (14 days left to apply)job requisition id: R2787Department: Technology Company: Canary Wharf Limited Reporting to: Team Leader - Service Delivery JOB SUMMARY To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service. Salary: £28-33k (depending on experience) Working Pattern: 5 days onsite (during probation) 4 days onsite, 1 day working from home (post probation) Closing Date: Sunday 26th July (subject to application response) MAIN RESPONSIBILITIES Answer incoming Service Desk calls and provide professional, customer-focused support to users, including VIP clients and senior stakeholders. Log, categorise, prioritise, and triage incidents and service requests, ensuring all tickets are recorded accurately and progressed in line with agreed processes. Provide remote support to user devices using BeyondTrust, troubleshooting issues securely and efficiently. Follow up with users to confirm issues have been resolved and ensure a positive support experience. Support and maintain end-user devices and applications, including Windows laptops, Macs, iPhones, iPads, and standard business software. Troubleshoot hardware, software, access, and application issues, escalating complex incidents to senior engineers or specialist teams where required. Ensure software installations and configuration changes follow company security standards, licensing requirements, and IT procedures. Create and maintain user guides, work manuals, and knowledge base articles within Halo to support consistent service delivery. Carry out regular meeting room technology checks and report or resolve any issues affecting room readiness. Monitor ticket queues and ensure incidents and requests are completed within agreed SLAs. Build, configure, and deploy laptops for new starters, replacements, and business users. Set up and configure iPhones, iPads, and other mobile devices in accordance with company standards. Manage SharePoint access requests, ensuring permissions are applied accurately and in line with business requirements. Create and support SharePoint sites where required, providing basic guidance to users and teams. Create and manage user email accounts, mailbox access, and related Microsoft 365 administration tasks. Support Active Directory, Entra ID, Microsoft 365 Admin Centre, Intune, and other core administration tools as part of daily Service Desk operations. Work collaboratively with colleagues across IT, Infrastructure, Procurement, and other departments to resolve issues and deliver effective support. Support IT asset handling activities, including preparing devices, assisting with returns, and maintaining accurate equipment records. Identify recurring issues and contribute to improvements in documentation, processes, and user support. 20. Perform any other reasonable duties required by the Service Delivery Team Leader or IT management team. PERSON SPECIFICATION Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field (preferred). ITIL v4/5 certification (preferred). Proven experience supporting Windows 11 Pro and Microsoft 365 (Office 365). Experience using HaloITSM/Service Now and remote desktop tools such as BeyondTrust. Strong troubleshooting and fault-finding abilities. Knowledge of SharePoint. Knowledge of Active Directory (AD). Experience with Microsoft 365 Admin Centre. Excellent communication and interpersonal skills. Self-motivated with a proactive approach to work. Ability to perform under pressure and support a large and diverse user base. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise safety and actively support community, wellbeing and sustainability programmes Take Ownership Take pride in delivering high quality service which exceeds expectations Committed to opportunities for self-development Take responsibility for my own performance and look for ways to improve Embrace Innovation Embrace change and innovation Proactively suggest ways to improve our business and encourage others to share ideas See new challenges as opportunities to deliver effective change WHAT WE OFFER Diversity and Inclusion We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. Flexible Working As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent. Learning and Development At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. Other Benefits We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
ServiceNow Business Analyst Role: ServiceNow Business Analyst Location: Edinburgh (Hybrid) Contract: 6 Months Rate: Competitive (inside IR35) Overview We're working with a national leading financial company and we're seeking a ServiceNow Business Analyst to support a strategic ServiceNow programme. This role requires strong ServiceNow knowledge and the ability to work closely with both technical and business stakeholders to gather requirements, define solutions, and support delivery. This position will suit a BA who can quickly get up to speed within a ServiceNow environment and contribute from day one. Key Responsibilities Gather and document business and functional requirements. Work closely with technical teams to define ServiceNow solutions. Facilitate stakeholder workshops and requirements sessions. Analyse current processes and align requirements with ServiceNow capabilities. Support platform enhancements, optimisation, and transformation initiatives. Produce high-quality BA documentation throughout the project lifecycle. Experience Required Strong Business Analyst experience within ServiceNow environments. Demonstrable ServiceNow project experience. Strong understanding of ServiceNow capabilities and processes. Experience working with technical stakeholders and delivery teams. Desirable ITSM experience. ServiceNow implementation, migration, enhancement, or consolidation experience. Experience working within large enterprise environments. Please note: This is a specialist ServiceNow BA role rather than a generalist Business Analyst position. Candidates should have recent, hands-on experience working on ServiceNow-focused projects. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
14/07/2026
Contractor
ServiceNow Business Analyst Role: ServiceNow Business Analyst Location: Edinburgh (Hybrid) Contract: 6 Months Rate: Competitive (inside IR35) Overview We're working with a national leading financial company and we're seeking a ServiceNow Business Analyst to support a strategic ServiceNow programme. This role requires strong ServiceNow knowledge and the ability to work closely with both technical and business stakeholders to gather requirements, define solutions, and support delivery. This position will suit a BA who can quickly get up to speed within a ServiceNow environment and contribute from day one. Key Responsibilities Gather and document business and functional requirements. Work closely with technical teams to define ServiceNow solutions. Facilitate stakeholder workshops and requirements sessions. Analyse current processes and align requirements with ServiceNow capabilities. Support platform enhancements, optimisation, and transformation initiatives. Produce high-quality BA documentation throughout the project lifecycle. Experience Required Strong Business Analyst experience within ServiceNow environments. Demonstrable ServiceNow project experience. Strong understanding of ServiceNow capabilities and processes. Experience working with technical stakeholders and delivery teams. Desirable ITSM experience. ServiceNow implementation, migration, enhancement, or consolidation experience. Experience working within large enterprise environments. Please note: This is a specialist ServiceNow BA role rather than a generalist Business Analyst position. Candidates should have recent, hands-on experience working on ServiceNow-focused projects. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
14/07/2026
Full time
"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
