ITSM Configuration Management Specialist Whitehall Resources are looking for an ITSM Configuration Management Specialist. This is a hybrid working role with 2-3 days per week onsite in Cambridge, and the rest remote working, for an initial 6 month contract. *Inside IR35* Job Description: We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for supporting the ITSM Configuration Management process. This includes both day-to-day operational activities and the strategic development of roadmaps to introduce new functionality and continuous improvements. Responsibilities: Support the design, implementation, and governance of Configuration processes related to the transition of new or modified services into production. Develop and maintain configuration process documentation, training materials. Integrate the CMDB with other ITSM processes and tools to improve overall service management capabilities. Support EUC and Infrastructure/Networks teams on life cycle management tasks ensuring the CMDB consumes current and accurate information. Support BAU CMDB tasks such as De-dupe Reviews, Requests, Data Certification. investigation of stale CI's. Engage with Service Owners to map and build Services using ITOM Discovery. Support Configuration Management Board and Drop-in sessions Ensure data sources are operating as expected. Fix ITOM Discovery issues (Patterns, Schedules and Credentials). Investigate approved changes vs unauthorized changes to ensure risk and impact is minimized and dependencies are fully understood. Required Skills and Experience: 12+ years of hands-on experience in ITSM processes. 7+ years of consistent track record implementing ITSM Configuration Management Process and maintaining CMDB in large organisations. ITIL 4 Managing Professional or Strategic Leader certification preferred. Experience as a ServiceNow CMDB Consultant or similar role in designing and implementing Configuration Management capabilities. Experience with ServiceNow platform and CMDB module and integration with third-party tools and systems. Ability to execute process governance, reporting, and compliance. General conceptual understanding of IT infrastructure and applications, project management, and SDLC. Experience in governing and leading large data standardization and ServiceNow IRE prioritization. "Nice To Have" Skills and Experience: Knowledge of TVM to support IT security on CMDB/Vulnerability activities. Previous exposure to ITOM Discovery and Service Mapping. Experience with the implementation of life cycle management process. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
08/09/2025
Contractor
ITSM Configuration Management Specialist Whitehall Resources are looking for an ITSM Configuration Management Specialist. This is a hybrid working role with 2-3 days per week onsite in Cambridge, and the rest remote working, for an initial 6 month contract. *Inside IR35* Job Description: We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for supporting the ITSM Configuration Management process. This includes both day-to-day operational activities and the strategic development of roadmaps to introduce new functionality and continuous improvements. Responsibilities: Support the design, implementation, and governance of Configuration processes related to the transition of new or modified services into production. Develop and maintain configuration process documentation, training materials. Integrate the CMDB with other ITSM processes and tools to improve overall service management capabilities. Support EUC and Infrastructure/Networks teams on life cycle management tasks ensuring the CMDB consumes current and accurate information. Support BAU CMDB tasks such as De-dupe Reviews, Requests, Data Certification. investigation of stale CI's. Engage with Service Owners to map and build Services using ITOM Discovery. Support Configuration Management Board and Drop-in sessions Ensure data sources are operating as expected. Fix ITOM Discovery issues (Patterns, Schedules and Credentials). Investigate approved changes vs unauthorized changes to ensure risk and impact is minimized and dependencies are fully understood. Required Skills and Experience: 12+ years of hands-on experience in ITSM processes. 7+ years of consistent track record implementing ITSM Configuration Management Process and maintaining CMDB in large organisations. ITIL 4 Managing Professional or Strategic Leader certification preferred. Experience as a ServiceNow CMDB Consultant or similar role in designing and implementing Configuration Management capabilities. Experience with ServiceNow platform and CMDB module and integration with third-party tools and systems. Ability to execute process governance, reporting, and compliance. General conceptual understanding of IT infrastructure and applications, project management, and SDLC. Experience in governing and leading large data standardization and ServiceNow IRE prioritization. "Nice To Have" Skills and Experience: Knowledge of TVM to support IT security on CMDB/Vulnerability activities. Previous exposure to ITOM Discovery and Service Mapping. Experience with the implementation of life cycle management process. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
04/09/2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp s information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp's information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations - in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
04/09/2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp's information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations - in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Are you an ambitious Change & Release Analyst ready to embark on an exciting new chapter in your career? As a Change & Release Analyst, you'll join forces with our esteemed Change Manager, leading the charge in facilitating and governing the Change & Release Management processes. Your responsibilities will encompass analysing, ensuring quality assurance, and proficiently managing Change requests using our cutting-edge Service Management tool set.You'll be an integral part of supporting UK Defence and national security. Your work will have a direct impact making every task you undertake a crucial contribution to a greater purpose.Our Service Management function is committed to continuous improvement and perpetual evolution. This presents an incredible chance for you to make your mark and spearhead transformative Change within our operations. Your expertise will drive the evolution of our practices, ensuring the adoption of best practice processes and fine-tuning our service management tools to perfectly align with the team's requirements. What you will be doing: Effectively manage the end to end Change lifecycle and identify process improvements where possible. Day to day management of Change requests Identification and allocation of relevant Change approvals Conducting & verifying post implementation reviews when required, investigating issues arising out of Change implementation Reporting of Change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes Drive continuous improvements to the quality and efficiency of the Change management process Ensure operational teams adhere to our quality standards within the IT Service Management toolset Manage the quality of the IT Services to ensure that all build configuration items in Release Packs are securely controlled and only authorised versions are released into the Reference & Production environments What you will bring: Experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change & Release Management principles Strong analytical capabilities, highly organised and excellent relationship management skills Come from an IT background / environment It would be great if you had: Intermediate Microsoft Office skills Experience of ITSM tool sets, preferably Atlassian GIT, HP Service Manager, Jira If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-timeLocation: Cheltenham Security Clearance Level: Ideally, you hold eDV clearance, however, we will still consider people that would be eligible Internal Recruiter: Josh Huggins-Smith Salary: £30,000 to £40,000Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.
19/08/2023
Full time
Are you an ambitious Change & Release Analyst ready to embark on an exciting new chapter in your career? As a Change & Release Analyst, you'll join forces with our esteemed Change Manager, leading the charge in facilitating and governing the Change & Release Management processes. Your responsibilities will encompass analysing, ensuring quality assurance, and proficiently managing Change requests using our cutting-edge Service Management tool set.You'll be an integral part of supporting UK Defence and national security. Your work will have a direct impact making every task you undertake a crucial contribution to a greater purpose.Our Service Management function is committed to continuous improvement and perpetual evolution. This presents an incredible chance for you to make your mark and spearhead transformative Change within our operations. Your expertise will drive the evolution of our practices, ensuring the adoption of best practice processes and fine-tuning our service management tools to perfectly align with the team's requirements. What you will be doing: Effectively manage the end to end Change lifecycle and identify process improvements where possible. Day to day management of Change requests Identification and allocation of relevant Change approvals Conducting & verifying post implementation reviews when required, investigating issues arising out of Change implementation Reporting of Change to both internal and customer management teams Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes Participate in internal & customer end to end user groups to improve the efficiency of future deliveries and business processes Drive continuous improvements to the quality and efficiency of the Change management process Ensure operational teams adhere to our quality standards within the IT Service Management toolset Manage the quality of the IT Services to ensure that all build configuration items in Release Packs are securely controlled and only authorised versions are released into the Reference & Production environments What you will bring: Experience in a fast paced operations environment working within an ITIL framework with a solid understanding of Change & Release Management principles Strong analytical capabilities, highly organised and excellent relationship management skills Come from an IT background / environment It would be great if you had: Intermediate Microsoft Office skills Experience of ITSM tool sets, preferably Atlassian GIT, HP Service Manager, Jira If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-timeLocation: Cheltenham Security Clearance Level: Ideally, you hold eDV clearance, however, we will still consider people that would be eligible Internal Recruiter: Josh Huggins-Smith Salary: £30,000 to £40,000Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Sopra Steria's Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client's goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK's most complex safety- and security-critical markets. Our technical specialists deploy systems running many of the major operating systems such as Microsoft Windows, Mac OS, and multiple Linux distros. We also provide Messaging and Collaboration systems and support, Application packaging and deployment, along with supporting Infrastructure and Cloud services and support. Our time can be split between our services and project work, so we have the chance to be multi-disciplined and access to a range of technologies.
Housemark
Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Are you looking for your next DevOps role? Do you have ambition to be a catalyst for change in a business which puts our customers and the social housing sector in the heart of all that we do?
Location : Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Salary - 55000 - 60000
About us
Housemark is the largest and UK wide member network for social housing organisations with the strategy to be the unrivalled source of housing data and insight for the UK housing sector and the leading provider of business intelligence services.
About the role
We’re looking for a DevOps Engineer who will proactively contribute to the delivery of an excellent customer experience by contributing to the safety, availability and scalability of our systems and infrastructure, championing new technologies and ideas to allow us to continuously improve. By doing this you will support the strategic direction, future growth, and competitive advantage of Housemark.
Working collaboratively with colleagues in the Customer Operations team, you will understand customer requirements and priorities alongside the art of the possible from our developers, to maintain the stability, scalability, availability, and functionality of the cloud-based infrastructure.
As the DevOps specialist, you will support the team to implement and maintain DevOps practices including continuous integration (CI) and continuous delivery (CD) into Azure Cloud.
As the Azure subject matter expert, you will support and improve the existing cloud environment. Implementing a detailed understanding of the broader azure platform and networking and security features to deploy product updates, identifying production issues, and implementing integrations that meet customer needs.
About you – your qualifications and experience
You will be educated to degree level of have equivalent experience
You will ideally hold a professional certification (CISSP/CISM/ISO 27001 Lead implementer or similar)
Strong Azure Cloud Support experience
Strong understanding and experience of supporting different Azure IaaS and PaaS services in Windows/Linux environment
Familiar with Azure CLI, PowerShell and ARM templates
Experience working with Azure Virtual Desktop
Applied experience with Load Balancer, DR, backup, networking, Azure Monitor, IAM, RBAC, ABAC, Alert Management, Azure Log Analytics and Azure SQL family
Experience with Azure Policy to standards e.g. ISO27001, NIST, CIS
Experience of Azure Active Directory and Azure B2C
Experience configuring and managing Azure Pipelines and with Azure DevOps as a CI/CD tool
Awareness of ITSM frameworks (support, delivery and implementation)
Excellent communication and organisation skills
Demonstrable problem-solving and analytical skills
Demonstrable willingness to keep up to date with, and apply best practices in development
The rewards
In return for your commitment and enthusiasm, you will receive a competitive salary, 28 days of annual leave, excellent working conditions including the flexibility to work from anywhere, in a progressive and growing company.
How to apply
Please submit your applications as a CV and a supporting statement to jobs@housemark.co.uk
More detail about the role
Service improvement and business development
Implementation and configuration of Azure services for both IaaS/PaaS like Virtual machines, API Management, Storage (Blob, File, Data Lake), Databases (Azure SQL Managed Instances\databases), Containers (AKS, Azure Functions), Networking (NSG's, Azure Firewall, Application Gateway).
Generation of scripts and templates using Terraform for the provisioning of cloud resources.
Configuration of the network, connectivity and security
Building CI/CD pipelines using Azure DevOps and Git.
Monitoring and patching, security reviews and policy adherence.
Working collaboratively with the Information Security Manager, understand the issues identified in the vulnerability scans and/or penetration tests, taking responsibility to resolve areas of vulnerability or concern.
Working with third parties for operational management of services.
Work collaboratively with colleagues in the Customer Operations team to develop and maintain a clear understanding of customer priorities and pain points. Leverage that understanding in each stage of product's development to promotes efficiency and contribute to our commercial success.
29/09/2022
Full time
Are you looking for your next DevOps role? Do you have ambition to be a catalyst for change in a business which puts our customers and the social housing sector in the heart of all that we do?
Location : Work from Anywhere, a flexible blend of homeworking and work from the Housemark Hub (Coventry).
Salary - 55000 - 60000
About us
Housemark is the largest and UK wide member network for social housing organisations with the strategy to be the unrivalled source of housing data and insight for the UK housing sector and the leading provider of business intelligence services.
About the role
We’re looking for a DevOps Engineer who will proactively contribute to the delivery of an excellent customer experience by contributing to the safety, availability and scalability of our systems and infrastructure, championing new technologies and ideas to allow us to continuously improve. By doing this you will support the strategic direction, future growth, and competitive advantage of Housemark.
Working collaboratively with colleagues in the Customer Operations team, you will understand customer requirements and priorities alongside the art of the possible from our developers, to maintain the stability, scalability, availability, and functionality of the cloud-based infrastructure.
As the DevOps specialist, you will support the team to implement and maintain DevOps practices including continuous integration (CI) and continuous delivery (CD) into Azure Cloud.
As the Azure subject matter expert, you will support and improve the existing cloud environment. Implementing a detailed understanding of the broader azure platform and networking and security features to deploy product updates, identifying production issues, and implementing integrations that meet customer needs.
About you – your qualifications and experience
You will be educated to degree level of have equivalent experience
You will ideally hold a professional certification (CISSP/CISM/ISO 27001 Lead implementer or similar)
Strong Azure Cloud Support experience
Strong understanding and experience of supporting different Azure IaaS and PaaS services in Windows/Linux environment
Familiar with Azure CLI, PowerShell and ARM templates
Experience working with Azure Virtual Desktop
Applied experience with Load Balancer, DR, backup, networking, Azure Monitor, IAM, RBAC, ABAC, Alert Management, Azure Log Analytics and Azure SQL family
Experience with Azure Policy to standards e.g. ISO27001, NIST, CIS
Experience of Azure Active Directory and Azure B2C
Experience configuring and managing Azure Pipelines and with Azure DevOps as a CI/CD tool
Awareness of ITSM frameworks (support, delivery and implementation)
Excellent communication and organisation skills
Demonstrable problem-solving and analytical skills
Demonstrable willingness to keep up to date with, and apply best practices in development
The rewards
In return for your commitment and enthusiasm, you will receive a competitive salary, 28 days of annual leave, excellent working conditions including the flexibility to work from anywhere, in a progressive and growing company.
How to apply
Please submit your applications as a CV and a supporting statement to jobs@housemark.co.uk
More detail about the role
Service improvement and business development
Implementation and configuration of Azure services for both IaaS/PaaS like Virtual machines, API Management, Storage (Blob, File, Data Lake), Databases (Azure SQL Managed Instances\databases), Containers (AKS, Azure Functions), Networking (NSG's, Azure Firewall, Application Gateway).
Generation of scripts and templates using Terraform for the provisioning of cloud resources.
Configuration of the network, connectivity and security
Building CI/CD pipelines using Azure DevOps and Git.
Monitoring and patching, security reviews and policy adherence.
Working collaboratively with the Information Security Manager, understand the issues identified in the vulnerability scans and/or penetration tests, taking responsibility to resolve areas of vulnerability or concern.
Working with third parties for operational management of services.
Work collaboratively with colleagues in the Customer Operations team to develop and maintain a clear understanding of customer priorities and pain points. Leverage that understanding in each stage of product's development to promotes efficiency and contribute to our commercial success.
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
24/09/2022
Full time
You will work in a team of engineers who are responsible for the design, deployment and maintenance of solutions using Technology services like Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM) and hardware devices. As a End User Computing (EUC) Specialist you will join the Devices and Desktop Services team, which supports and enables our global activities by providing a global desktop platform. This area has seen significant growth in the past few years and focuses on group-wide, user-facing technologies that enhance the way the group collaborates and does business. The team is currently engaged in several projects including cloud based productivity and collaboration tools, enhanced mobility and BYOD, virtual desktop enhancements, Windows 10/11, MacBook, security product upgrades, and various business-driven projects. With your self-starter attitude and broad range of experience in the enterprise IT world, you will be responsible for assisting with the design, implementation, and support a Windows 10/11 desktop migration to modern management using MDM technologies and Configuration Manager Current Branch. You will also provide assistance in enhancing or replacing existing operational processes for Windows Endpoints to provide the best possible end user experience. Ideally you will bring the following skills to this role: experience working with Windows 10/11 from an enterprise perspective Windows Defender, Azure, Active directory experience experience with MDM technologies in depth knowledge of System Centre Configuration Manager infrastructure and system maintenance experience working in a DevOps and/or Agile environment scripting skills with Windows PowerShell a strong interest in delivering and enhancing user experience and productivity through mobile solutions an ability to analyse and optimise business processes advanced troubleshooting skills a demonstrated ability to exhibit technical credibility with both IT and business stakeholders an ability to work in projects with complex requirements an understanding of Service Management including change, incident, and problem management as it applies to a large corporate environment and use of an ITSM tool such as Remedy experience on-boarding new tools and technologies, including the related corporate governance processes If this sounds like the right step to take in your career, please apply via the following link. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of 'empowering people to innovate and invest for a better future', we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you'll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
23/09/2022
Full time
Are you an enthusiastic team player that cares about delivering successful outcomes for your customers? Can you lead in the development of ServiceNow services, applications and modules on customer projects? Do you want to work for a company who are truly passionate about flexibility, well-being and career advancement? We are looking to grow our team with committed people who have in-depth knowledge of the ServiceNow Platform. This is your world and your opportunity to shape it for the better. Your role As a ServiceNow Technical Consultant, you will have an opportunity to work on a wide variety of exciting projects. You will identify, design and deliver architectures, strategies and solutions through the ServiceNow platform. You will work closely with customers to understand and translate their business and technical requirements. You will design small or medium scale solutions (or parts of larger solutions) along with assisting in the scoping of new opportunities. You will support the sales team in developing the business, utilising your expertise of ServiceNow & other ITSM/ ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities. Your Experience To be suitable for this role, you will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts along with: Proven experience in the development of solutions in client environments ServiceNow Certified Administrator or Implementation Specialist certification. Experienced in documenting reports, creating compelling solution presentations, proposals and further documentation for customers and/ or for internal purposes Ability to communicate at all levels of the business. A passion for ongoing development and keeping up to date with accreditations, along with supporting / mentoring less experienced team members. Thorough understanding of ITIL processes including incident, problem, configuration management and event management. We offer some fantastic benefits that makes life easier and most importantly more enjoyable including flexible holiday allowance, flexible working, and a great pension just to name a few. We have on going career advancement opportunities and will support with gaining further accreditations to support your career journey. Achieve together We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You . We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+. We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way , we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day. We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply. Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
18/11/2021
Full time
Service Desk Analyst The Opportunity Working for a large and modern public sector organisation, we are looking for a skilled Service Desk Analyst working within the ITSM function. The successful candidate will be supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. What the Service Desk Analyst will be doing As a Service Desk Analyst, you will be working within the IT Service Desk Team within the ITSM function, supporting customers, resolving queries where possible and escalating issues to Level 2 when necessary. As the first point of contact, a Service Desk Analyst must have excellent customer service skills and a broad general knowledge of IT systems and services. The role requires a good knowledge of IT Service Desk systems, protocols and procedures, along with an awareness of ITIL processes and best practices. A passion for IT and operational support, high motivation and a commitment to supporting stakeholders to the highest possible level are also essential qualities for this role. What the Service Desk Analyst will be responsible for Providing first line support and guidance to internal and external users for all IT related issues via telephone, email or in person and offering an immediate response or resolution wherever possible. Recording all incidents, problems, changes and requests on the Service Desk management system, prioritising as appropriate and allocating to the appropriate IT support area for investigation and resolution when necessary. System administrator for various IT systems and communicating system failures and maintenance outages as appropriate. Document all work to comply with standards, including reporting details of all hardware and software items that have been installed or removed so that configuration management records can be updated. Compilation and distribution of management information Routine maintenance and loan management of mobile devices such as iPhones and Microsoft Surfaces. Maintenance and improvement of knowledgebase information. What the Service Desk Analyst will bring to the team Essential skills: Practical experience of a modern IT Service Desk system, preferably Hornbill Service Manager, along with familiarity of recognised protocols and best practices Practical knowledge and experience of installing and configuring Windows desktop operating systems and account management Experience of using and supporting Microsoft Office applications Installation of conference room and training room equipment, including Video and Telephone Conferences for internal staff. Preparing conference suites and training rooms to connect to visitor equipment. Understanding of ITIL processes and best practices, along with hardware disposal procedures in compliance with ISO 27001 certification. The ability to establish and maintain effective working relationships with business colleagues, senior managers and project managers or teams and work as part of a team to deliver technical solutions. Able to monitor own work against targets and act promptly to keep work on track and maintain performance. Here's what the Successful Service Desk Analyst will receive in return: A flexible working scheme which has no core hours and excellent opportunities for home, part-time and term-time working; A very generous pension scheme, with low employee contributions; Eligibility for special and office-wide bonus payments; Excellent development opportunities; Opportunities for secondments, both internal and external; Opportunities to join many civil-service clubs such as the Sports and Social Association, Motoring Club (CSMA), which provide numerous discounts to members Up for the challenge? If you think this vacancy sounds like you then please apply online or call Zoiya Saleem to discuss the role in confidence on Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.
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