it job board logo
  • Home
  • Find IT Jobs
  • Register CV
  • Career Advice
  • Contact us
  • Employers
    • Register as Employer
    • Pricing Plans
  • Recruiting? Post a job
  • Sign in
  • Sign up
  • Home
  • Find IT Jobs
  • Register CV
  • Career Advice
  • Contact us
  • Employers
    • Register as Employer
    • Pricing Plans
Sorry, that job is no longer available. Here are some results that may be similar to the job you were looking for.

53 jobs found

Email me jobs like this
Refine Search
Current Search
it technical support l2
Experis IT
Senior Unix Engineer
Experis IT Knutsford, Cheshire
Role Title: Senior Unix Engineer Duration: contract to run until 30/11/2026 Location: Knutsford, hybrid 3 days per week onsite Rate: up to £506 p/d Umbrella inside IR35 Role purpose/summary The SI Unix Engineer is a senior Unix/Linux infrastructure specialist with a strong focus on platform security, compliance, and stability within highly regulated enterprise environments. The role supports critical Unix/Linux platforms, including Legacy and modern systems, and plays a key part in data centre optimisation, migration, and security hardening initiatives. This position requires deep hands-on Unix/Linux expertise combined with strong security awareness, operational discipline, and the ability to communicate effectively with global stakeholders. Key Responsibilities Provide L2/L3 support for Unix/Linux infrastructure platforms in production, including business critical and regulated systems Perform secure build, configuration, hardening, and ongoing maintenance of Unix/Linux Servers Support data centre optimisation, migration, and transformation programmes, including platform stabilisation and risk reduction activities Implement and maintain security controls, including access management, patching, vulnerability remediation, and configuration compliance Participate in incident, problem, and change management, ensuring adherence to ITIL and security governance standards Support audit, risk, and compliance activities, including evidence gathering and remediation of audit findings Work closely with security, platform, and architecture teams to ensure platforms meet enterprise security and operational standards Create and maintain technical documentation, runbooks, and operational procedures Contribute to continuous improvement initiatives to enhance platform reliability, security, and operational efficiency Technical Skills & Experience (Essential) Strong hands-on experience administering Unix/Linux platforms in large enterprise environments Linux (RHEL, Oracle Linux, SUSE or equivalent) Unix variants (eg AIX, Solaris, HP UX or equivalent Legacy platforms) Solid experience with system hardening and security best practices on Unix/Linux Strong understanding of: OS patching and life cycle management User and privilege management (sudo, PAM, RBAC) File system, storage, and performance management Process monitoring, troubleshooting, and root cause analysis Experience working in regulated or security sensitive environments (eg banking, financial services, critical infrastructure) Familiarity with vulnerability management, security scanning, and remediation processes Experience supporting data centre migration or transformation programmes is highly desirable Working knowledge of ITIL processes (incident, problem, change) Certifications (Preferred, not mandatory) Red Hat Certified Engineer (RHCE) or equivalent Linux certification Unix/Linux vendor certifications (AIX, Solaris, etc.) ITIL Foundation Security focused certifications (eg CompTIA Security+, CISSP - foundational exposure acceptable) Soft Skills & Behavioural Attributes Strong verbal and written communication skills in English Ability to explain technical issues clearly to both technical and non-technical stakeholders Proven ability to work effectively in global, distributed teams Strong analytical and problem solving mindset High attention to detail, particularly in security and compliance driven environments All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/04/2026
Contractor
Role Title: Senior Unix Engineer Duration: contract to run until 30/11/2026 Location: Knutsford, hybrid 3 days per week onsite Rate: up to £506 p/d Umbrella inside IR35 Role purpose/summary The SI Unix Engineer is a senior Unix/Linux infrastructure specialist with a strong focus on platform security, compliance, and stability within highly regulated enterprise environments. The role supports critical Unix/Linux platforms, including Legacy and modern systems, and plays a key part in data centre optimisation, migration, and security hardening initiatives. This position requires deep hands-on Unix/Linux expertise combined with strong security awareness, operational discipline, and the ability to communicate effectively with global stakeholders. Key Responsibilities Provide L2/L3 support for Unix/Linux infrastructure platforms in production, including business critical and regulated systems Perform secure build, configuration, hardening, and ongoing maintenance of Unix/Linux Servers Support data centre optimisation, migration, and transformation programmes, including platform stabilisation and risk reduction activities Implement and maintain security controls, including access management, patching, vulnerability remediation, and configuration compliance Participate in incident, problem, and change management, ensuring adherence to ITIL and security governance standards Support audit, risk, and compliance activities, including evidence gathering and remediation of audit findings Work closely with security, platform, and architecture teams to ensure platforms meet enterprise security and operational standards Create and maintain technical documentation, runbooks, and operational procedures Contribute to continuous improvement initiatives to enhance platform reliability, security, and operational efficiency Technical Skills & Experience (Essential) Strong hands-on experience administering Unix/Linux platforms in large enterprise environments Linux (RHEL, Oracle Linux, SUSE or equivalent) Unix variants (eg AIX, Solaris, HP UX or equivalent Legacy platforms) Solid experience with system hardening and security best practices on Unix/Linux Strong understanding of: OS patching and life cycle management User and privilege management (sudo, PAM, RBAC) File system, storage, and performance management Process monitoring, troubleshooting, and root cause analysis Experience working in regulated or security sensitive environments (eg banking, financial services, critical infrastructure) Familiarity with vulnerability management, security scanning, and remediation processes Experience supporting data centre migration or transformation programmes is highly desirable Working knowledge of ITIL processes (incident, problem, change) Certifications (Preferred, not mandatory) Red Hat Certified Engineer (RHCE) or equivalent Linux certification Unix/Linux vendor certifications (AIX, Solaris, etc.) ITIL Foundation Security focused certifications (eg CompTIA Security+, CISSP - foundational exposure acceptable) Soft Skills & Behavioural Attributes Strong verbal and written communication skills in English Ability to explain technical issues clearly to both technical and non-technical stakeholders Proven ability to work effectively in global, distributed teams Strong analytical and problem solving mindset High attention to detail, particularly in security and compliance driven environments All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Square One Resources
Unix Engineer - FS Industry Experience
Square One Resources Manchester, Lancashire
Job Title: Unix Engineer Location : Manchester - 2/3 days per week onsite Salary/Rate: £500 per day inside IR35 Start Date: 27/04/2026 Job Type: Contract - 6 months Company Introduction We are looking for a senior Unix/Linux infrastructure specialist with a strong focus on platform security, compliance, and stability within highly regulated enterprise environments. The role supports critical Unix/Linux platforms, including Legacy and modern systems, and plays a key part in data centre optimisation, migration, and security hardening initiatives. This position requires deep hands on Unix/Linux expertise combined with strong security awareness, operational discipline, and the ability to communicate effectively with global stakeholders. Job Responsibilities/Objectives Provide L2/L3 support for Unix/Linux infrastructure platforms in production, including business critical and regulated systems Perform secure build, configuration, hardening, and ongoing maintenance of Unix/Linux Servers Support data centre optimisation, migration, and transformation programmes, including platform stabilisation and risk reduction activities Implement and maintain security controls, including access management, patching, vulnerability remediation, and configuration compliance Participate in incident, problem, and change management, ensuring adherence to ITIL and security governance standards Support audit, risk, and compliance activities, including evidence gathering and remediation of audit findings Work closely with security, platform, and architecture teams to ensure platforms meet enterprise security and operational standards Create and maintain technical documentation, runbooks, and operational procedures Contribute to continuous improvement initiatives to enhance platform reliability, security, and operational efficiency Required Skills/Experience The ideal candidate will have the following: Strong hands on experience administering Unix/Linux platforms in large enterprise environments Linux (RHEL, Oracle Linux, SUSE or equivalent) Unix variants (eg AIX, Solaris, HP UX or equivalent Legacy platforms) Solid experience with system hardening and security best practices on Unix/Linux OS patching and life cycle management User and privilege management (sudo, PAM, RBAC) File system, storage, and performance management Process monitoring, troubleshooting, and root cause analysis Experience working in regulated or security sensitive environments (eg banking, financial services, critical infrastructure) Familiarity with vulnerability management, security scanning, and remediation processes Experience supporting data centre migration or transformation programmes is highly desirable Working knowledge of ITIL processes (incident, problem, change) Desirable Skills/Experience Although not essential, the following skills are desired by the client: Red Hat Certified Engineer (RHCE) or equivalent Linux certification Unix/Linux vendor certifications (AIX, Solaris, etc.) ITIL Foundation Security focused certifications (eg CompTIA Security+, CISSP - foundational exposure acceptable) If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
01/04/2026
Contractor
Job Title: Unix Engineer Location : Manchester - 2/3 days per week onsite Salary/Rate: £500 per day inside IR35 Start Date: 27/04/2026 Job Type: Contract - 6 months Company Introduction We are looking for a senior Unix/Linux infrastructure specialist with a strong focus on platform security, compliance, and stability within highly regulated enterprise environments. The role supports critical Unix/Linux platforms, including Legacy and modern systems, and plays a key part in data centre optimisation, migration, and security hardening initiatives. This position requires deep hands on Unix/Linux expertise combined with strong security awareness, operational discipline, and the ability to communicate effectively with global stakeholders. Job Responsibilities/Objectives Provide L2/L3 support for Unix/Linux infrastructure platforms in production, including business critical and regulated systems Perform secure build, configuration, hardening, and ongoing maintenance of Unix/Linux Servers Support data centre optimisation, migration, and transformation programmes, including platform stabilisation and risk reduction activities Implement and maintain security controls, including access management, patching, vulnerability remediation, and configuration compliance Participate in incident, problem, and change management, ensuring adherence to ITIL and security governance standards Support audit, risk, and compliance activities, including evidence gathering and remediation of audit findings Work closely with security, platform, and architecture teams to ensure platforms meet enterprise security and operational standards Create and maintain technical documentation, runbooks, and operational procedures Contribute to continuous improvement initiatives to enhance platform reliability, security, and operational efficiency Required Skills/Experience The ideal candidate will have the following: Strong hands on experience administering Unix/Linux platforms in large enterprise environments Linux (RHEL, Oracle Linux, SUSE or equivalent) Unix variants (eg AIX, Solaris, HP UX or equivalent Legacy platforms) Solid experience with system hardening and security best practices on Unix/Linux OS patching and life cycle management User and privilege management (sudo, PAM, RBAC) File system, storage, and performance management Process monitoring, troubleshooting, and root cause analysis Experience working in regulated or security sensitive environments (eg banking, financial services, critical infrastructure) Familiarity with vulnerability management, security scanning, and remediation processes Experience supporting data centre migration or transformation programmes is highly desirable Working knowledge of ITIL processes (incident, problem, change) Desirable Skills/Experience Although not essential, the following skills are desired by the client: Red Hat Certified Engineer (RHCE) or equivalent Linux certification Unix/Linux vendor certifications (AIX, Solaris, etc.) ITIL Foundation Security focused certifications (eg CompTIA Security+, CISSP - foundational exposure acceptable) If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Hays Specialist Recruitment Limited
Web Developer
Hays Specialist Recruitment Limited Liverpool, Merseyside
Your new role We are looking for a talented Web Developer capable of delivering high-quality, scalable web solutions. This role is ideal for someone who enjoys working across front-end and back-end technologies and, ideally, has hands-on experience with Sitecore CMS.You'll join a collaborative digital team, working on a range of web applications, CMS enhancements, and new feature development. This is an opportunity to influence technical decisions, shape user experiences, and build robust solutions that support business-critical platforms. Develop, maintain, and enhance web applications using C#, .NET, and MVC frameworks. Build dynamic front-end interfaces using Razor, jQuery, LESS/CSS, and modern best practices. Deliver high-quality, scalable Sitecore components, templates, and integrations. Collaborate with designers, testers, and product teams to ensure exceptional user experience and performance. Troubleshoot issues, optimise performance, and contribute to continuous improvement. Participate in code reviews, technical scoping, architecture discussions, and documentation. What you'll need to succeed Strong commercial experience with C#, ASP.NET MVC, and .NET Framework / .NET Core. Solid understanding of Razor. Proficient in jQuery and LESS/CSS. Hands-on experience with Sitecore CMS (Desirable). Good understanding of secure, scalable web application design. Ability to work collaboratively in an Agile environment. What you'll get in return 6-month contract inside IR35 in Liverpool city centre. Competitive day rate based on experience. Hybrid working arrangements (3 days a week in the office). Supportive team environment with opportunities for extensions. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
01/04/2026
Contractor
Your new role We are looking for a talented Web Developer capable of delivering high-quality, scalable web solutions. This role is ideal for someone who enjoys working across front-end and back-end technologies and, ideally, has hands-on experience with Sitecore CMS.You'll join a collaborative digital team, working on a range of web applications, CMS enhancements, and new feature development. This is an opportunity to influence technical decisions, shape user experiences, and build robust solutions that support business-critical platforms. Develop, maintain, and enhance web applications using C#, .NET, and MVC frameworks. Build dynamic front-end interfaces using Razor, jQuery, LESS/CSS, and modern best practices. Deliver high-quality, scalable Sitecore components, templates, and integrations. Collaborate with designers, testers, and product teams to ensure exceptional user experience and performance. Troubleshoot issues, optimise performance, and contribute to continuous improvement. Participate in code reviews, technical scoping, architecture discussions, and documentation. What you'll need to succeed Strong commercial experience with C#, ASP.NET MVC, and .NET Framework / .NET Core. Solid understanding of Razor. Proficient in jQuery and LESS/CSS. Hands-on experience with Sitecore CMS (Desirable). Good understanding of secure, scalable web application design. Ability to work collaboratively in an Agile environment. What you'll get in return 6-month contract inside IR35 in Liverpool city centre. Competitive day rate based on experience. Hybrid working arrangements (3 days a week in the office). Supportive team environment with opportunities for extensions. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Gleeson Recruitment Group
Service Desk Analyst
Gleeson Recruitment Group
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
01/04/2026
Full time
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Reed
Business Analyst
Reed Liverpool, Merseyside
Business Analyst Liverpool (Hybrid - minimum 2 days per week in the office) £48K An experienced Technical Business Analyst is required for our legal client to join their Project Management Team. You'll act as the link between legal practice and operational teams, ensuring requirements are captured clearly, processes are improved, and technology solutions are well-designed and effectively delivered. You will work closely with stakeholders across the organisation, supporting both internal operations and client-facing transformation projects. Strong communication, analytical capability, and the ability to work across complex environments are essential. Key Responsibilities: Lead workshops to capture requirements and map user journeys Build strong relationships with stakeholders at all levels Produce clear, concise requirements documentation Prioritise requirements using structured methods Support data migration, testing preparation, and execution Define and manage project scope and change control Assist with training and provide post-go-live support Contribute to client-facing process mapping and solution design Work with IT Infrastructure and Legal Tech teams to ensure technical feasibility and solution quality Skills: Essential Minimum 3 years' experience as a Technical Business Analyst Advanced Excel and Visio skills Strong stakeholder management and workshop facilitation skills Excellent analytical and communication skills Experience translating requirements into user stories Gap analysis and requirements tracking capability Process mapping / wireframing experience Experience with complex integrated systems and data flows Ability to manage multiple projects independently Basic SQL and data mapping experience Desirable Knowledge of legal systems (e.g., Aderant, Intapp, iManage) Experience with APIs or data-focused projects Power BI capability QA testing experience Exposure to Lean Six Sigma
01/04/2026
Full time
Business Analyst Liverpool (Hybrid - minimum 2 days per week in the office) £48K An experienced Technical Business Analyst is required for our legal client to join their Project Management Team. You'll act as the link between legal practice and operational teams, ensuring requirements are captured clearly, processes are improved, and technology solutions are well-designed and effectively delivered. You will work closely with stakeholders across the organisation, supporting both internal operations and client-facing transformation projects. Strong communication, analytical capability, and the ability to work across complex environments are essential. Key Responsibilities: Lead workshops to capture requirements and map user journeys Build strong relationships with stakeholders at all levels Produce clear, concise requirements documentation Prioritise requirements using structured methods Support data migration, testing preparation, and execution Define and manage project scope and change control Assist with training and provide post-go-live support Contribute to client-facing process mapping and solution design Work with IT Infrastructure and Legal Tech teams to ensure technical feasibility and solution quality Skills: Essential Minimum 3 years' experience as a Technical Business Analyst Advanced Excel and Visio skills Strong stakeholder management and workshop facilitation skills Excellent analytical and communication skills Experience translating requirements into user stories Gap analysis and requirements tracking capability Process mapping / wireframing experience Experience with complex integrated systems and data flows Ability to manage multiple projects independently Basic SQL and data mapping experience Desirable Knowledge of legal systems (e.g., Aderant, Intapp, iManage) Experience with APIs or data-focused projects Power BI capability QA testing experience Exposure to Lean Six Sigma
Proactive Appointments
Technical Support Analyst
Proactive Appointments Liverpool, Merseyside
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
01/04/2026
Full time
2nd Line IT Support Engineer Liverpool On-site Permanent Up to £45,000 per annum Proactive IT Appointments are currently recruiting on behalf of a leading employer for an experienced 2nd Line IT Support Engineer to join their team based in Liverpool city centre. This is an excellent opportunity for an experienced support professional who enjoys working in a hands-on, fully on-site environment and is looking to further develop their technical skills across modern Microsoft technologies. The Role: Provide 2nd line support, handling escalations from 1st line teams Diagnose and resolve a wide range of technical issues across user devices and systems Support and administer Microsoft 365 services Manage and maintain Windows 11 environments Utilise Intune for device management and configuration Administer Active Directory (user accounts, permissions, group policies) Support Azure-based infrastructure (essential) Work closely with wider IT teams to ensure efficient service delivery Maintain accurate documentation and contribute to process improvements Key Requirements: Proven experience in a 2nd line support role Strong technical knowledge of Microsoft 365 and Windows 11 Experience with Intune and device management Solid Active Directory administration skills Essential: Hands-on experience with Microsoft Azure Strong troubleshooting and analytical skills Excellent communication and customer-facing abilities Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Sadler Recruitment Ltd
Network Security Engineer
Sadler Recruitment Ltd Barry, South Glamorgan
Role: Network & Security Engineer Location: Vale of Glamorgan, South Wales Salary: £45,000 per annum The Opportunity The Network & Security Engineer will take full ownership of a complex, multi-site network estate operating in a highly visible, operational environment. The Network Security Engineer will become the technical lead for networking, responsible for the improvement and long-term stability of the network across two major operational sites. While you'll own the network domain, you'll have the backing of both internal colleagues and external specialists when designing and implementing improvements. The organisation is investing heavily in modernising its infrastructure, and you will play a central role in that journey. A key early project will be leading the replacment tof the core network before end of support assessing the current environment, identifying risks, and designing the next generation network architecture. You'll work alongside an experienced Infrastructure Manager, a small internal IT team, external cyber security specialists and a SOC provider to bring the estate up to modern security and operational standards. The environment is collaborative rather than siloed. Job Responsibilities Take ownership of the full network estate across two operational sites Assess existing core and edge switching infrastructure and identify improvement opportunities Design and lead a core network refresh, including potential vendor changes Implement robust VLAN design, segmentation, routing and network access controls Strengthen network security through port security, segmentation and configuration hardening Work closely with external cyber security specialists to implement CIS and security best practices Support the implementation of controls aligned with Cyber Essentials PlusCollaborate with an external SOC provider on monitoring and security improvements Contribute to the wider IT team where needed within a small operational environment Essential Experience Proven experience as a Network Engineer or Senior Network Engineer Strong hands-on expertise with L2/L3 switching and routing Experience designing and supporting multi-site enterprise networks Strong understanding of VLANs Experience implementing network access controls, segmentation and port security Involvement in a refresh, core upgrade or infrastructure transition Comfortable working directly with switch configuration via CL Nice to Have's Experience with vendors such as Cisco, HPE, Juniper or Ruckus Exposure to Cyber Essentials, CIS benchmarks or security frameworks Experience working with SOC providers or vulnerability management processes Industry certifications such as CCNA or CCNP Experience within operational or regulated environments Why Join A rare opportunity to engineer neworks within one of Wales' most recognisable and operationally critical environments Genuine ownership of a network estate with your ownership Opportunity to join a major network transformation programme Broad exposure across networking, infrastructure and cyber security Varied operational environment with real-world impact A small technical team where your work will be highly visible Please send your CV in today
01/04/2026
Full time
Role: Network & Security Engineer Location: Vale of Glamorgan, South Wales Salary: £45,000 per annum The Opportunity The Network & Security Engineer will take full ownership of a complex, multi-site network estate operating in a highly visible, operational environment. The Network Security Engineer will become the technical lead for networking, responsible for the improvement and long-term stability of the network across two major operational sites. While you'll own the network domain, you'll have the backing of both internal colleagues and external specialists when designing and implementing improvements. The organisation is investing heavily in modernising its infrastructure, and you will play a central role in that journey. A key early project will be leading the replacment tof the core network before end of support assessing the current environment, identifying risks, and designing the next generation network architecture. You'll work alongside an experienced Infrastructure Manager, a small internal IT team, external cyber security specialists and a SOC provider to bring the estate up to modern security and operational standards. The environment is collaborative rather than siloed. Job Responsibilities Take ownership of the full network estate across two operational sites Assess existing core and edge switching infrastructure and identify improvement opportunities Design and lead a core network refresh, including potential vendor changes Implement robust VLAN design, segmentation, routing and network access controls Strengthen network security through port security, segmentation and configuration hardening Work closely with external cyber security specialists to implement CIS and security best practices Support the implementation of controls aligned with Cyber Essentials PlusCollaborate with an external SOC provider on monitoring and security improvements Contribute to the wider IT team where needed within a small operational environment Essential Experience Proven experience as a Network Engineer or Senior Network Engineer Strong hands-on expertise with L2/L3 switching and routing Experience designing and supporting multi-site enterprise networks Strong understanding of VLANs Experience implementing network access controls, segmentation and port security Involvement in a refresh, core upgrade or infrastructure transition Comfortable working directly with switch configuration via CL Nice to Have's Experience with vendors such as Cisco, HPE, Juniper or Ruckus Exposure to Cyber Essentials, CIS benchmarks or security frameworks Experience working with SOC providers or vulnerability management processes Industry certifications such as CCNA or CCNP Experience within operational or regulated environments Why Join A rare opportunity to engineer neworks within one of Wales' most recognisable and operationally critical environments Genuine ownership of a network estate with your ownership Opportunity to join a major network transformation programme Broad exposure across networking, infrastructure and cyber security Varied operational environment with real-world impact A small technical team where your work will be highly visible Please send your CV in today
TEC Partners
Senior Developer (Oracle ERP)
TEC Partners
Senior Developer (Oracle ERP) Employment Type: Contract Duration: 12 Months Umbrella Pay Rate: 650/Day - 700/Day Location: Remote Opportunity Overview We are supporting a large organisation seeking a Senior Developer with strong experience in Oracle Fusion ERP, particularly across HR modules, to support and enhance a critical enterprise platform within its Shared Application Services function. This role will focus on the stabilisation, maintenance and continuous improvement of a live enterprise service environment. You will play a key role in ensuring the reliability and performance of the platform while contributing to future enhancements and releases. The position combines hands-on technical expertise with responsibility for workload coordination, incident resolution and ongoing service improvement. Key Responsibilities Contribute to the ongoing stability, maintenance and enhancement of a live Oracle Fusion ERP environment. Coordinate and distribute workloads across the team, ensuring tasks are assigned effectively based on skills, priorities and delivery timelines. Prioritise development and support activities to ensure critical business needs are addressed in a timely manner. Monitor progress against delivery plans, conducting regular reviews to ensure alignment with service and project objectives. Investigate incidents and perform root cause analysis to identify underlying issues and implement long-term solutions. Manage and resolve L2 and L3 support incidents, working closely with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities, ensuring changes are fully tested and validated before moving to production environments. Essential Skills and Experience Proven experience supporting and developing within Oracle Fusion Cloud ERP environments, ideally in a senior or lead developer capacity. Subject matter expertise in one or more Oracle Fusion modules, particularly HR-focused areas such as: Employee Records Absence Management Recruitment Learning Performance Management Self Service HR Payroll and Time & Labour Experience managing or coordinating workloads within a technical support or development team. Strong experience working with incident management, problem management and root cause analysis in live service environments. Ability to work on L2 and L3 support incidents, coordinating with internal teams and third-party vendors where necessary. Strong understanding of enterprise business processes, such as Procure to Pay, Order to Cash, Record to Report and Period Close. Application Process If you have strong experience working with Oracle Fusion ERP, please submit your CV for consideration. Further details will be shared with shortlisted applicants.
31/03/2026
Contractor
Senior Developer (Oracle ERP) Employment Type: Contract Duration: 12 Months Umbrella Pay Rate: 650/Day - 700/Day Location: Remote Opportunity Overview We are supporting a large organisation seeking a Senior Developer with strong experience in Oracle Fusion ERP, particularly across HR modules, to support and enhance a critical enterprise platform within its Shared Application Services function. This role will focus on the stabilisation, maintenance and continuous improvement of a live enterprise service environment. You will play a key role in ensuring the reliability and performance of the platform while contributing to future enhancements and releases. The position combines hands-on technical expertise with responsibility for workload coordination, incident resolution and ongoing service improvement. Key Responsibilities Contribute to the ongoing stability, maintenance and enhancement of a live Oracle Fusion ERP environment. Coordinate and distribute workloads across the team, ensuring tasks are assigned effectively based on skills, priorities and delivery timelines. Prioritise development and support activities to ensure critical business needs are addressed in a timely manner. Monitor progress against delivery plans, conducting regular reviews to ensure alignment with service and project objectives. Investigate incidents and perform root cause analysis to identify underlying issues and implement long-term solutions. Manage and resolve L2 and L3 support incidents, working closely with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities, ensuring changes are fully tested and validated before moving to production environments. Essential Skills and Experience Proven experience supporting and developing within Oracle Fusion Cloud ERP environments, ideally in a senior or lead developer capacity. Subject matter expertise in one or more Oracle Fusion modules, particularly HR-focused areas such as: Employee Records Absence Management Recruitment Learning Performance Management Self Service HR Payroll and Time & Labour Experience managing or coordinating workloads within a technical support or development team. Strong experience working with incident management, problem management and root cause analysis in live service environments. Ability to work on L2 and L3 support incidents, coordinating with internal teams and third-party vendors where necessary. Strong understanding of enterprise business processes, such as Procure to Pay, Order to Cash, Record to Report and Period Close. Application Process If you have strong experience working with Oracle Fusion ERP, please submit your CV for consideration. Further details will be shared with shortlisted applicants.
Cherry & White Ltd
Junior Telecommunications Support Engineer
Cherry & White Ltd Quedgeley, Gloucestershire
Cherry & White Ltd is an established telecommunications company serving Military, Government, Transport and Utility markets. Due to the continued growth, the company is looking to appoint a further two Junior Telecommunications Support Engineers to enhance an already strong and competent team with different specialisms. The company markets a wide range of PDH, SDH, Ethernet/IP, MPLS, Optical specialised, DWDM, Cellular and Wireless, LTE based networking equipment and Syncronisation. We provide and manage a variety of SNMP based network management systems servers. The applicant must have a basic understanding current technology. We are looking for positive, hardworking candidates who are willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. The company has a reputation for integrity and strong technical capability, the applicants will need to be a team player who are willing to learn and keen to progress their career within a growing business. The applicant should have some experience and a keen interest within the telecommunications sector and be eligible for UKSC & NPPV3 clearances with the availability to deploy into the field when required. We provide 24/7 support to our customers so the ability to participate in an out of hours rota is essential. This will take the form of telephone support, email support and the occasional customer site visit. The company is offering an attractive salary for the right person, this will be very dependent on experience and their level of knowledge. THIS IS NOT AN IT ROLE OR SUITABLE FOR CABLE SPLICERS, PULLERS OR RODDING & ROPING EXPERIENCED PEOPLE. Full-Time 37 hours/week, Gloucester office-based Role. NO HYBRID OR REMOTE WORKING WITHIN THIS ROLE. Interviews will be in person and not online. For security clearance, it is imperative that you have been a UK resident for 5 years or more. This is a mandatory requirement. PLEASE DO NOT APPLY IF LESS THAN 5 YEARS RESIDENCY IN THE UK. Key Technical Skills: Understanding, experience or knowledge in Optical Networks and associated hardware. Understanding, experience or knowledge in the use of test equipment such as optical power meters & light sources, BERT s,cellular scanners and multi-meters. Understanding, experience or knowledge of Cellular LTE Understanding, experience or knowledge Routing & Switching protocols and Understanding, experience or knowledge network synchronisation. Understanding, experience or knowledge in fault finding methodology. Understanding, experience or knowledge with remote network management platforms. Understanding, experience or knowledge in Cisco hardware and configuration. Key Supporting Skills: Confident communicator both verbally and written, internally and externally. Comfortable engaging with both customers and suppliers on technical and project related matters. Experience using Microsoft applications, such as Word, Excel and PowerPoint. Ability to work as part of team or autonomously using their own initiative. Ability to work under pressure and to given deadlines. Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification. Personal attributes: A good work ethic that shows pride for their work, appearance and attention to detail. Willingness to learn. Flexible approach to work. Team player. Full clean driving license or working towards. Additional attributes: Experience within a project engineering environment. Technical pre-sales or Proof of concept experience Salary: £25,000 to £34,000 Dependent on experience. Auto enrolment to Pension scheme after 3 months. 20 days Annual Leave plus 8 days Bank Holiday. 1-day extra Birthday Leave
31/03/2026
Full time
Cherry & White Ltd is an established telecommunications company serving Military, Government, Transport and Utility markets. Due to the continued growth, the company is looking to appoint a further two Junior Telecommunications Support Engineers to enhance an already strong and competent team with different specialisms. The company markets a wide range of PDH, SDH, Ethernet/IP, MPLS, Optical specialised, DWDM, Cellular and Wireless, LTE based networking equipment and Syncronisation. We provide and manage a variety of SNMP based network management systems servers. The applicant must have a basic understanding current technology. We are looking for positive, hardworking candidates who are willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. The company has a reputation for integrity and strong technical capability, the applicants will need to be a team player who are willing to learn and keen to progress their career within a growing business. The applicant should have some experience and a keen interest within the telecommunications sector and be eligible for UKSC & NPPV3 clearances with the availability to deploy into the field when required. We provide 24/7 support to our customers so the ability to participate in an out of hours rota is essential. This will take the form of telephone support, email support and the occasional customer site visit. The company is offering an attractive salary for the right person, this will be very dependent on experience and their level of knowledge. THIS IS NOT AN IT ROLE OR SUITABLE FOR CABLE SPLICERS, PULLERS OR RODDING & ROPING EXPERIENCED PEOPLE. Full-Time 37 hours/week, Gloucester office-based Role. NO HYBRID OR REMOTE WORKING WITHIN THIS ROLE. Interviews will be in person and not online. For security clearance, it is imperative that you have been a UK resident for 5 years or more. This is a mandatory requirement. PLEASE DO NOT APPLY IF LESS THAN 5 YEARS RESIDENCY IN THE UK. Key Technical Skills: Understanding, experience or knowledge in Optical Networks and associated hardware. Understanding, experience or knowledge in the use of test equipment such as optical power meters & light sources, BERT s,cellular scanners and multi-meters. Understanding, experience or knowledge of Cellular LTE Understanding, experience or knowledge Routing & Switching protocols and Understanding, experience or knowledge network synchronisation. Understanding, experience or knowledge in fault finding methodology. Understanding, experience or knowledge with remote network management platforms. Understanding, experience or knowledge in Cisco hardware and configuration. Key Supporting Skills: Confident communicator both verbally and written, internally and externally. Comfortable engaging with both customers and suppliers on technical and project related matters. Experience using Microsoft applications, such as Word, Excel and PowerPoint. Ability to work as part of team or autonomously using their own initiative. Ability to work under pressure and to given deadlines. Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification. Personal attributes: A good work ethic that shows pride for their work, appearance and attention to detail. Willingness to learn. Flexible approach to work. Team player. Full clean driving license or working towards. Additional attributes: Experience within a project engineering environment. Technical pre-sales or Proof of concept experience Salary: £25,000 to £34,000 Dependent on experience. Auto enrolment to Pension scheme after 3 months. 20 days Annual Leave plus 8 days Bank Holiday. 1-day extra Birthday Leave
First Base
Business Development Manager
First Base Tewkesbury, Gloucestershire
Business Development Manager 6792 Location: Tewkesbury Hours: Monday - Friday Salary: 35,000 - 45,000 Job Description Our client is a specialist manufacturer of high-quality CNC machined and precision-engineered components, supporting industries where accuracy, reliability, and performance are critical. They are seeking an ambitious and commercially driven Business Development Manager to support continued growth, develop new business opportunities, and strengthen key customer relationships across a range of technical sectors. This is an excellent opportunity to join a well-established engineering business and play a key role in shaping its future success. Key Responsibilities Identify and secure new business opportunities across aerospace, defence, energy, automotive, and scientific sectors Build and maintain strong, long-term relationships with both new and existing clients Manage the full sales pipeline, including forecasting, reporting, and opportunity tracking Collaborate closely with engineering and production teams to develop technical proposals and quotations Represent the business at industry events, trade shows, and customer meetings Develop a strong understanding of client requirements to deliver tailored engineering solutions Key Skills Proven experience in a Business Development or Sales role within precision engineering or CNC machining Strong technical understanding of machining processes and the ability to interpret engineering drawings Excellent communication, negotiation, and relationship-building skills Commercially aware with a proactive, self-motivated approach Ability to manage multiple opportunities and prioritise effectively Benefits Opportunity to influence growth strategy within a respected engineering business Supportive and collaborative working environment Ongoing career development and progression opportunities If you are a driven sales professional with experience in precision engineering and are looking for a role where you can make a real impact, we would love to hear from you. For more information please contact Tom at First Base Employment. First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.
31/03/2026
Full time
Business Development Manager 6792 Location: Tewkesbury Hours: Monday - Friday Salary: 35,000 - 45,000 Job Description Our client is a specialist manufacturer of high-quality CNC machined and precision-engineered components, supporting industries where accuracy, reliability, and performance are critical. They are seeking an ambitious and commercially driven Business Development Manager to support continued growth, develop new business opportunities, and strengthen key customer relationships across a range of technical sectors. This is an excellent opportunity to join a well-established engineering business and play a key role in shaping its future success. Key Responsibilities Identify and secure new business opportunities across aerospace, defence, energy, automotive, and scientific sectors Build and maintain strong, long-term relationships with both new and existing clients Manage the full sales pipeline, including forecasting, reporting, and opportunity tracking Collaborate closely with engineering and production teams to develop technical proposals and quotations Represent the business at industry events, trade shows, and customer meetings Develop a strong understanding of client requirements to deliver tailored engineering solutions Key Skills Proven experience in a Business Development or Sales role within precision engineering or CNC machining Strong technical understanding of machining processes and the ability to interpret engineering drawings Excellent communication, negotiation, and relationship-building skills Commercially aware with a proactive, self-motivated approach Ability to manage multiple opportunities and prioritise effectively Benefits Opportunity to influence growth strategy within a respected engineering business Supportive and collaborative working environment Ongoing career development and progression opportunities If you are a driven sales professional with experience in precision engineering and are looking for a role where you can make a real impact, we would love to hear from you. For more information please contact Tom at First Base Employment. First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors.
Sanderson Recruitment Plc
Senior Network Service Lead
Sanderson Recruitment Plc Bristol, Somerset
Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern, secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform is robust, resilient, well-governed, and ready to support the organisation's long-term digital strategy. Senior Network Service Lead - Key Responsibilities Lead the rollout of a new enterprise network across 100+ sites, moving from Cisco to Juniper. Act as the link between programme delivery and BAU, removing blockers and ensuring smooth transition. Own service acceptance, operational readiness, and transition into steady-state operations. Provide senior leadership on resilience, governance, service performance, and risk. Manage relationships with suppliers and delivery partners. Ensure network services meet targets for availability, resilience, capacity, and security. Drive continuous improvement through standardised processes and digital-first practices. Assess new technologies, risks, and capability gaps to inform future strategy and investment. Support disaster recovery planning, testing, and resilience uplift. Lead major incidents and problem resolution, ensuring effective coordination and strong root-cause analysis. What You'll Bring Strong understanding of L2/L3 networking, hybrid-cloud environments, data centre operations, and service resilience. Experience managing suppliers and holding them accountable for SLAs and service performance. Solid grasp of service delivery, ITIL practices, service transition, and operational governance. Experience working across Legacy and modern network environments (Cisco, Juniper). Analytical mindset with the ability to navigate risk, evaluate dependencies, and provide clear technical leadership. Why This Role? Be at the forefront of a high-profile, multi-site network transformation. Shape the future of digital infrastructure across a complex, enterprise-scale organisation. Hybrid working with a strong team culture and major investment in modern technology. If you're a senior network professional who excels in service ownership, technical governance, and guiding organisations through change, this is your chance to make a real impact. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
30/03/2026
Senior Network Service Lead 2-year FTC £60,000-£67,000 + Excellent Benefits Bristol - Hybrid working (2/3 Days Onsite) A major technology transformation programme is underway, and we're looking for an Senior Network Service Lead to play a pivotal role in delivering a modern, secure, and resilient enterprise network across multiple sites. Senior Network Service Lead - The Opportunity You will lead the successful delivery, transition, and ongoing assurance of a major Modern Network Programme. Working at the intersection of project delivery and operational services, you'll ensure the new network platform is robust, resilient, well-governed, and ready to support the organisation's long-term digital strategy. Senior Network Service Lead - Key Responsibilities Lead the rollout of a new enterprise network across 100+ sites, moving from Cisco to Juniper. Act as the link between programme delivery and BAU, removing blockers and ensuring smooth transition. Own service acceptance, operational readiness, and transition into steady-state operations. Provide senior leadership on resilience, governance, service performance, and risk. Manage relationships with suppliers and delivery partners. Ensure network services meet targets for availability, resilience, capacity, and security. Drive continuous improvement through standardised processes and digital-first practices. Assess new technologies, risks, and capability gaps to inform future strategy and investment. Support disaster recovery planning, testing, and resilience uplift. Lead major incidents and problem resolution, ensuring effective coordination and strong root-cause analysis. What You'll Bring Strong understanding of L2/L3 networking, hybrid-cloud environments, data centre operations, and service resilience. Experience managing suppliers and holding them accountable for SLAs and service performance. Solid grasp of service delivery, ITIL practices, service transition, and operational governance. Experience working across Legacy and modern network environments (Cisco, Juniper). Analytical mindset with the ability to navigate risk, evaluate dependencies, and provide clear technical leadership. Why This Role? Be at the forefront of a high-profile, multi-site network transformation. Shape the future of digital infrastructure across a complex, enterprise-scale organisation. Hybrid working with a strong team culture and major investment in modern technology. If you're a senior network professional who excels in service ownership, technical governance, and guiding organisations through change, this is your chance to make a real impact. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.
Randstad Technologies Recruitment
Q&FS Project Manager L2
Randstad Technologies Recruitment
T2 Technical Project Manager - Q&FS Workstream for Digital Core Programme: ERP Transformation Programme (SAP S/4HANA) (i.e. Digital Core) Level: T2 Technical Project Manager Location: Remote Role Summary We are seeking a T2 Technical Project Manager - Quality & Food Safety (Q&FS) to support the ERP Transformation Programme. The role is responsible for the day-to-day delivery and coordination of various projects within the Q&FS workstream, working closely with Q&FS functional teams, SAP Systems Integrators, and technical teams. This is a delivery-focused Project Manager role responsible for maintaining plans, managing risks and dependencies, and coordinating activities across various workstreams. Technical understanding of SAP environments is required, but hands-on technical delivery is not required. Key Responsibilities Project Delivery Define project scope, deliverables, and success criteria Develop and maintain detailed project plans and timelines Manage milestones, dependencies, and critical paths Drive delivery of Testing & Conformance activities Ensure deliverables are completed on time Planning & Governance Maintain project plans and timelines Manage RAID logs and change request logs Provide status reporting Manage risks and dependencies Support programme governance Drive continuous improvement in delivery practices Workstream Responsibilities Lead day-to-day execution of the assigned sub-workstream Maintain and manage the project plan for assigned sub-workstream Pressure-test risks and interdependencies Coordinate change requests across workstreams and segments Coordinate Q&FS inputs into programme deliverables Coordinate Security requirements for SAP S/4 design and build Facilitate weekly workstream meetings Track sub-workstream deliverables and milestones Essentials 7+ years Project Management experience Experience managing medium-to-large projects, in complex enterprises Experience managing project plans and governance Experience managing technical or testing projects Strong risk and issue management experience Strong stakeholder management skills Strong communication skills Strong SAP experience, specifically in SAP QM and SAP IM (Inventory Management) modules Prior involvement in SAP data-related projects (data migration, data quality, data governance, etc.) Experience leading or contributing to SAP analytics/reporting initiatives Working knowledge of (url removed) for project tracking and team coordination Highly Desirable Background in Quality & Food Safety (Q&FS) SAP S/4HANA programme experience ERP transformation programme experience Experience working on regulated programmes FMCG or manufacturing experience Qualifications Bachelor's Degree required Master's Degree preferred Project Management certification Randstad Technologies is acting as an Employment Business in relation to this vacancy.
27/03/2026
Contractor
T2 Technical Project Manager - Q&FS Workstream for Digital Core Programme: ERP Transformation Programme (SAP S/4HANA) (i.e. Digital Core) Level: T2 Technical Project Manager Location: Remote Role Summary We are seeking a T2 Technical Project Manager - Quality & Food Safety (Q&FS) to support the ERP Transformation Programme. The role is responsible for the day-to-day delivery and coordination of various projects within the Q&FS workstream, working closely with Q&FS functional teams, SAP Systems Integrators, and technical teams. This is a delivery-focused Project Manager role responsible for maintaining plans, managing risks and dependencies, and coordinating activities across various workstreams. Technical understanding of SAP environments is required, but hands-on technical delivery is not required. Key Responsibilities Project Delivery Define project scope, deliverables, and success criteria Develop and maintain detailed project plans and timelines Manage milestones, dependencies, and critical paths Drive delivery of Testing & Conformance activities Ensure deliverables are completed on time Planning & Governance Maintain project plans and timelines Manage RAID logs and change request logs Provide status reporting Manage risks and dependencies Support programme governance Drive continuous improvement in delivery practices Workstream Responsibilities Lead day-to-day execution of the assigned sub-workstream Maintain and manage the project plan for assigned sub-workstream Pressure-test risks and interdependencies Coordinate change requests across workstreams and segments Coordinate Q&FS inputs into programme deliverables Coordinate Security requirements for SAP S/4 design and build Facilitate weekly workstream meetings Track sub-workstream deliverables and milestones Essentials 7+ years Project Management experience Experience managing medium-to-large projects, in complex enterprises Experience managing project plans and governance Experience managing technical or testing projects Strong risk and issue management experience Strong stakeholder management skills Strong communication skills Strong SAP experience, specifically in SAP QM and SAP IM (Inventory Management) modules Prior involvement in SAP data-related projects (data migration, data quality, data governance, etc.) Experience leading or contributing to SAP analytics/reporting initiatives Working knowledge of (url removed) for project tracking and team coordination Highly Desirable Background in Quality & Food Safety (Q&FS) SAP S/4HANA programme experience ERP transformation programme experience Experience working on regulated programmes FMCG or manufacturing experience Qualifications Bachelor's Degree required Master's Degree preferred Project Management certification Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Gleeson Recruitment Group
Service Desk Analyst
Gleeson Recruitment Group
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
25/03/2026
Full time
We are currently recruiting for two IT Support Technicians to join a growing Service Desk function. We are looking to bring in enthusiastic and capable IT Support professionals who are keen to develop their careers within IT support. These roles will act as the first point of contact for internal users, delivering fast, accurate, and customer-focused technical assistance while ensuring incidents are effectively trailed, resolved, or escalated when required. Full training will be provided, including exposure to bespoke systems and internal platforms. Skills & Experience Providing Level L1/L2 support across hardware, software, and account issues Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices and printers Handling user account and access administration (AD, M365, Exchange, Intune) Supporting onboarding/offboarding and ensuring users have the tools they need Spotting recurring issues and contributing ideas to improve the service desk Delivering exceptional support to all users, including executive stakeholders Strong aptitude and problem-solving mindset Positive personality with excellent communication skills A genuine willingness to learn, take initiative, and make things happen Ability to work both independently and as part of a small team Comfort working in a fast-paced support environment Experience Experience working on an IT Service Desk or in a technical support role Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable) Experience supporting hardware, printers, mobile devices and basic networking At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
IDPP
Service Desk Analyst
IDPP Warrington, Cheshire
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
06/10/2025
Contractor
Service Desk Analyst - 1st/2nd Line Support Duration: 3 months (with potential extension) Location: Warrington, Cheshire (on-site) Rate: £220.00 per day (Inside IR35) We are seeking an experienced Service Desk Analyst to join a busy IT support team of six, working closely with L2 engineers and an SDM. This is an excellent opportunity to support a leading end client in Warrington on an initial 3-month contract, with the potential for extension. Key Responsibilities: Provide 1st line IT support and act as the first point of contact for technical issues. Log, manage, and resolve incidents and service requests via ServiceNow. Support end users with account management and access issues using Active Directory Entra/Microsoft Entra ID. Provide support across O365 and M365 applications. Escalate complex issues to L2 support where appropriate. Deliver excellent customer service and maintain clear communication with end users. Essential Skills & Experience: Proven experience in a service desk environment. Strong knowledge of Active Directory Entra/Microsoft Entra ID. Good understanding of O365 and M365. ServiceNow experience (essential). Strong communication and problem-solving skills. Please submit your CV for immediate consideration.
Hays Specialist Recruitment Limited
Senior Business Analyst
Hays Specialist Recruitment Limited Liverpool, Merseyside
Your new company An opportunity has arisen to join a leading provider of individual wealth management, asset management and related services to private clients, charities, trustees and professional partners. They have recently gone through a large organisational change and are in the process of transforming their business and technology processes. The organisation prides themselves on their strong culture. While they have grown through acquisition, they still manage to maintain a collaborative and supportive environment and provide a "family feel" to their employees. Your new roleA Senior Business Analyst is required to join a newly created business design function. The design function sits within the Technology department and the role combines knowledge of business architecture and business analysis. This is a specialist role working in a multidisciplined team, alongside Business Design specialists in Architecture and Testing, delivering a unified business design capability.The role is to ensure that business analysis delivers the most effective change, optimising business processes and technological advancements. As a Business Design Specialist, you will provide depth of knowledge across business analysis, working closely with team members and other design specialisms. The unified Business Design Capability aims to cover Technical and Business design, and overall quality engineering (testing).As a design specialist, you will be expected to lead complex business analysis, problem definition, requirements capture and documentation, considering how the existing system estate and capabilities can be utilised and how business outcomes can be tested and proved. You will also be expected to support Design Analysts in the team, who focus on breadth of knowledge across all 3 disciplines. The business design specialist will also assist with the motivation and support of team members on business architecture and analysis activities for the overall product portfolio. They will also support by establishing communities of practice, focusing on BA practices across all product portfolios. What you'll need to succeed You will be a Senior Business Analyst with experience of working on multiple, complex projects and portfolios throughout the full lifecycle. You will have excellent analytical, problem-solving, and decision-making skills. Excellent communication skills with the ability to work effectively with cross-functional teams. Knowledge of Agile methodologies and working in an Agile environment is a plus. You will have highly developed business analytical skills - specifically aimed at the generation of complete business requirements and also business cases for IT change.You will have high levels of initiative, professionalism, independence and resilience and have a proven record of producing quality technical requirements, design and test documentation. You will be able to demonstrate leadership skills and have the ability to work with senior-level stakeholders, ideally with some experience of mentoring and training BAs previously. Experience working in the financial services industry is preferable; knowledge of wealth management is highly desirable. What you'll get in return £65,000 basic salary + bonus Several, including a 25-day holiday and 9% pensionHybrid working - 1-2 days in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
03/10/2025
Full time
Your new company An opportunity has arisen to join a leading provider of individual wealth management, asset management and related services to private clients, charities, trustees and professional partners. They have recently gone through a large organisational change and are in the process of transforming their business and technology processes. The organisation prides themselves on their strong culture. While they have grown through acquisition, they still manage to maintain a collaborative and supportive environment and provide a "family feel" to their employees. Your new roleA Senior Business Analyst is required to join a newly created business design function. The design function sits within the Technology department and the role combines knowledge of business architecture and business analysis. This is a specialist role working in a multidisciplined team, alongside Business Design specialists in Architecture and Testing, delivering a unified business design capability.The role is to ensure that business analysis delivers the most effective change, optimising business processes and technological advancements. As a Business Design Specialist, you will provide depth of knowledge across business analysis, working closely with team members and other design specialisms. The unified Business Design Capability aims to cover Technical and Business design, and overall quality engineering (testing).As a design specialist, you will be expected to lead complex business analysis, problem definition, requirements capture and documentation, considering how the existing system estate and capabilities can be utilised and how business outcomes can be tested and proved. You will also be expected to support Design Analysts in the team, who focus on breadth of knowledge across all 3 disciplines. The business design specialist will also assist with the motivation and support of team members on business architecture and analysis activities for the overall product portfolio. They will also support by establishing communities of practice, focusing on BA practices across all product portfolios. What you'll need to succeed You will be a Senior Business Analyst with experience of working on multiple, complex projects and portfolios throughout the full lifecycle. You will have excellent analytical, problem-solving, and decision-making skills. Excellent communication skills with the ability to work effectively with cross-functional teams. Knowledge of Agile methodologies and working in an Agile environment is a plus. You will have highly developed business analytical skills - specifically aimed at the generation of complete business requirements and also business cases for IT change.You will have high levels of initiative, professionalism, independence and resilience and have a proven record of producing quality technical requirements, design and test documentation. You will be able to demonstrate leadership skills and have the ability to work with senior-level stakeholders, ideally with some experience of mentoring and training BAs previously. Experience working in the financial services industry is preferable; knowledge of wealth management is highly desirable. What you'll get in return £65,000 basic salary + bonus Several, including a 25-day holiday and 9% pensionHybrid working - 1-2 days in the office What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Oscar Technology
Service Desk Team Lead
Oscar Technology Liverpool, Merseyside
Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate: £250-£320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For: Proven experience leading or supervising a Service Desk / IT Support team. Strong technical background in 1st and 2nd Line Support. Previous experience within the legal sector is desirable but not essential. Availability to start within 1-2 weeks. If this sounds like you, apply now! Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
02/10/2025
Full time
Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate: £250-£320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs and team performance. Implement best practices in IT service delivery. What We're Looking For: Proven experience leading or supervising a Service Desk / IT Support team. Strong technical background in 1st and 2nd Line Support. Previous experience within the legal sector is desirable but not essential. Availability to start within 1-2 weeks. If this sounds like you, apply now! Service Desk Team Lead Liverpool (Onsite, 5 days a week) £250-£350 p/day (IIR35) 3-6 month contract Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Zachary Daniels
IT Manager
Zachary Daniels Liverpool, Merseyside
IT Manager / Senior IT Support & Projects Lead North West £50k + Benefits/Progression Zachary Daniels are delighted to be working with a fast-growing, entrepreneurial business to recruit an experienced IT Manager / Senior IT Support & Projects Lead. This is a unique opportunity to take full ownership of IT for a scaling organisation, blending hands-on technical support with the delivery of key strategic projects. In this standalone role, you'll report directly into the senior leadership, providing day-to-day IT support while also leading on transformation initiatives such as ERP and SaaS implementations. It's a varied and high-visibility position where you'll have the autonomy to shape the future technology landscape of the business. Benefits You'll Enjoy: Competitive salary up to £50,000 (DOE). Varied role with both hands-on and strategic responsibility. High visibility, reporting directly to senior leadership. Supportive, entrepreneurial culture with real scope to make an impact. Role Responsibilities: Provide 1st-3rd line IT support across hardware, software, and networking. Lead and deliver technology projects, including ERP and system upgrades. Act as the primary IT contact, working directly with senior leadership. Troubleshoot and resolve IT issues quickly and effectively. Liaise with external vendors, ensuring service quality and value. Maintain IT infrastructure, ensuring security, compliance, and scalability. Recommend innovations and improvements to support growth. About You: Broad IT support experience (1st-3rd line) with ability to work independently. Proven track record of managing and delivering IT projects end-to-end. Strong knowledge of hardware, networking, and cloud/SaaS solutions. Confident stakeholder manager, comfortable engaging with senior leaders and partners. ERP exposure would be a strong advantage. Equally comfortable with hands-on technical work and strategic discussions. Apply today with your most up-to-date CV! BBBH34418
02/10/2025
Full time
IT Manager / Senior IT Support & Projects Lead North West £50k + Benefits/Progression Zachary Daniels are delighted to be working with a fast-growing, entrepreneurial business to recruit an experienced IT Manager / Senior IT Support & Projects Lead. This is a unique opportunity to take full ownership of IT for a scaling organisation, blending hands-on technical support with the delivery of key strategic projects. In this standalone role, you'll report directly into the senior leadership, providing day-to-day IT support while also leading on transformation initiatives such as ERP and SaaS implementations. It's a varied and high-visibility position where you'll have the autonomy to shape the future technology landscape of the business. Benefits You'll Enjoy: Competitive salary up to £50,000 (DOE). Varied role with both hands-on and strategic responsibility. High visibility, reporting directly to senior leadership. Supportive, entrepreneurial culture with real scope to make an impact. Role Responsibilities: Provide 1st-3rd line IT support across hardware, software, and networking. Lead and deliver technology projects, including ERP and system upgrades. Act as the primary IT contact, working directly with senior leadership. Troubleshoot and resolve IT issues quickly and effectively. Liaise with external vendors, ensuring service quality and value. Maintain IT infrastructure, ensuring security, compliance, and scalability. Recommend innovations and improvements to support growth. About You: Broad IT support experience (1st-3rd line) with ability to work independently. Proven track record of managing and delivering IT projects end-to-end. Strong knowledge of hardware, networking, and cloud/SaaS solutions. Confident stakeholder manager, comfortable engaging with senior leaders and partners. ERP exposure would be a strong advantage. Equally comfortable with hands-on technical work and strategic discussions. Apply today with your most up-to-date CV! BBBH34418
Reed
Service Desk Analyst
Reed Liverpool, Merseyside
Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
02/10/2025
Full time
Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 4 months + A Client Services Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms
Recruit 12
IT Support Specialist
Recruit 12 Northway, Gloucestershire
Job Title: IT Support Specialist Job Overview We are seeking a skilled and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our technology infrastructure by installing, maintaining, and troubleshooting hardware, software, and networks. This role requires strong technical expertise, problem-solving skills, and the ability to provide excellent support to end users. Key Responsibilities Install, configure, and upgrade software applications and systems. Establish, monitor, and maintain reliable networks and IT systems. Troubleshoot technical issues, identify root causes, and implement effective solutions. Conduct regular system maintenance checks to ensure performance and security. Repair and restore hardware, software, and network components as required. Provide comprehensive IT support and services to staff, ensuring minimal downtime. Manage hardware and software lifecycles, including maintenance, updates, and replacements. Offer end-user support, training, and guidance to resolve technical challenges. Plan and execute IT-related projects, ensuring timely delivery and adherence to goals. Qualifications & Skills Proven experience in IT support, system administration, or a related field. Strong knowledge of hardware, software, and network troubleshooting. Familiarity with project management principles and practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills for supporting diverse users. Ability to work independently and as part of a team. Preferred Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco). Experience with cloud platforms, cybersecurity, or enterprise systems.
02/10/2025
Full time
Job Title: IT Support Specialist Job Overview We are seeking a skilled and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our technology infrastructure by installing, maintaining, and troubleshooting hardware, software, and networks. This role requires strong technical expertise, problem-solving skills, and the ability to provide excellent support to end users. Key Responsibilities Install, configure, and upgrade software applications and systems. Establish, monitor, and maintain reliable networks and IT systems. Troubleshoot technical issues, identify root causes, and implement effective solutions. Conduct regular system maintenance checks to ensure performance and security. Repair and restore hardware, software, and network components as required. Provide comprehensive IT support and services to staff, ensuring minimal downtime. Manage hardware and software lifecycles, including maintenance, updates, and replacements. Offer end-user support, training, and guidance to resolve technical challenges. Plan and execute IT-related projects, ensuring timely delivery and adherence to goals. Qualifications & Skills Proven experience in IT support, system administration, or a related field. Strong knowledge of hardware, software, and network troubleshooting. Familiarity with project management principles and practices. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills for supporting diverse users. Ability to work independently and as part of a team. Preferred Relevant certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco). Experience with cloud platforms, cybersecurity, or enterprise systems.
Morson Talent
Service Desk Analyst
Morson Talent Theale, Berkshire
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)
01/10/2025
Contractor
We have new opportunities for Service Desk Analysts based with our Client in Theale, Reading. These roles are initially until end January 2026, with the possibility of extending. We are looking for a dynamic, passionate and proactive Service Desk Analyst/1st Line support to join our ServiceNow team. Providing essential ServiceNow L1technical assistance and support to our workforce end users located across the globe using a ServiceNow ticketing system and following the Business Technology policies and procedures. Makes regular proactive recommendations regarding eradication and automation of incoming demand, to reduce overall net incoming demand and improve the end user experience (and reduce end user disruption). Collaborate with L2 and L3 colleagues to ensure seamless end user experience. This is a traditional a L1 role, with some additional IT related duties, which include supporting the Business Relationship Manager (BRM), for proactive business engagement activities: Participating in the bi-weekly virtual "Tech Bar" sessions to resolve L1 type ticket queries Drafting "Tech Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Full-time, working Monday to Friday, 40 hours per week. Willing to obtain relevant baseline security clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with team and update Knowledge Base articles Willing to perform other reasonable IT related duties if required as requested by management ESSENTIAL SKILLS AND ATTRIBUTES Experience in an IT support or a similar technical role, with a strong background in system, network, and application support Experience with ServiceNow or similar IT ticketing systems Experience in customer-focused environments, providing high-quality technical support Ability to explain technical concepts to non-technical users Follow Security procedures and keep a vigilant eye for Cyber Security issues Excellent knowledge of service desk processes and functions in support of end-user computing needs Strong knowledge of troubleshooting Windows Desktop (10 & 11) and hands-on experience of Enterprise Hybrid environments: on-prem + Microsoft Azure Strong knowledge of current Microsoft 365 (inc. Office 365) desktop operating system and application software (adds, removes, password resets) - certification preferred but not essential (MS-100/101/102) Demonstrated knowledge of personal computer hardware configuration and setup Understanding of basic Networking and troubleshooting Basic understanding of IP addresses, DNS and what makes up an IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with Video Conferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent English written and verbal is required for this role) Desirable Skills: automation, scripting, low-code / no-code tooling (e.g. MS PowerPlatform)

Modal Window

  • Home
  • Contact
  • About Us
  • FAQs
  • Terms & Conditions
  • Privacy
  • Employer
  • Post a Job
  • Search Resumes
  • Sign in
  • Job Seeker
  • Find Jobs
  • Create Resume
  • Sign in
  • IT blog
  • Facebook
  • Twitter
  • LinkedIn
  • Youtube
© 2008-2026 IT Job Board