About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
18/09/2025
Full time
About Us
Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.
Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions , keeping our clients’ systems safe in an evolving digital landscape.
We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.
Why Join Us?
This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.
The Role
As an IT Account Manager, you’ll:
Build and maintain exceptional client relationships.
Conduct regular customer meetings and strategic reviews.
Translate technical concepts (especially cyber protection) into business value.
Manage customer roadmaps and ensure smooth onboarding.
Proactively identify upsell and project opportunities.
Advocate for clients internally, ensuring their needs are met.
What We’re Looking For
Proven Account Management experience in IT (MSP experience highly desirable).
Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
Familiarity with PSA and monitoring tools (Autotask, N-able).
Consultative sales mindset with ability to spot opportunities.
Excellent communication, presentation, and relationship-building skills.
Highly organised, proactive, and detail-focused.
What We Offer
Competitive salary + performance bonus/commission.
Training and career development (including cyber certifications).
Hybrid/flexible working options.
Supportive, values-led culture.
Opportunity to grow with a forward-thinking MSP.
If you’re passionate about customer success, account management, and IT services , we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.
Reigate and Banstead Borough Council
Hybrid, Town Hall Reigate
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
30/05/2025
Full time
Systems Support Analyst
Location: Town Hall, Reigate
Salary: £39,183 to £41,925
Contract: Permanent
Working Hours: Full time, 36 hours per week
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:
with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing date: 16 June 2025
Values and Behaviours Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
See ' Who we are ' as a council, to find out more about us.
Click here to view a Job Summary, Person Specification and Employment Pack.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
25/11/2024
Full time
College of Medical, Veterinary and Life Sciences
School of Psychology & Neuroscience
IT Infrastructure Manager
Vacancy Ref: 158172
Salary: Grade 8 £49,320 - £56,921 per annum
This post is full time and open ended (permanent). Relocation assistance will be provided where appropriate.
The University of Glasgow is seeking to appoint a talented and highly motivated IT Infrastructure Manager.
Reporting to the Computing Support Manager, the post holder will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
The post holder will work closely with the Computing Support Manager to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning. In addition, the successful candidate will be required to oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
For more information about the infrastructure and the scope of the job or for informal enquiries, please contact Raymond Elma, Raymond.Elma@glasgow.ac.uk
Job Purpose
Reporting to the Computing Support Manager, you will take a leading role in managing and maintaining the school’s IT Infrastructure, which is essential for the research, teaching and professional services of Psychology and Neuroscience. Your primary responsibility will be to collaborate with the Computing Support Manager, to manage and maintain the specialised core IT infrastructure, as well as provide user support and system development.
Main Duties and Responsibilities
Lead in evaluating and enhancing the effectiveness of the School’s IT Infrastructure, maximising service quality, efficiency and continuity.
Lead the management of infrastructure, data centres and server hardware across the product lifecycle.
Provide and manage core Linux and Microsoft Windows systems to ensure vital DNS, directory, desktop, and storage services remain available, secure and patched.
Lead the management of web services and Content Management Systems running Apache, PHP, Tomcat, MySQL/MariaDB, Python.
"Investigate new and emerging technologies through innovative design of complex systems and usage of specialist IT equipment for use in Psychology and Neuroscience teaching and research, to deliver strategic and operational benefits. Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management, and regularly present findings and budget impacts at the board level to align with organizational strategy and support informed decision-making."
Represent Psychology and Neuroscience at Campus and College IT forums, liaising with staff in Computing Service, and providing specialist advice in areas such as security, data storage and governance to enhance the efficiency and effectiveness of IT provision in the University.
"Manage the allocated portion of the IT budget, ensuring an effective split between end-user and infrastructure management. Collaborate with the Computing Support Manager to contribute to the Computing Support Department's budget from an infrastructure perspective, including costing for upgrades, maintenance, and other related expenses. Work closely to ensure that infrastructure investments align with departmental needs and strategic priorities, optimizing resource allocation and financial planning."
Oversee the management and development of support staff, fostering a culture of excellence through the implementation of best practices, strategic talent development initiatives, and the execution of annual performance reviews.
Lead end-to-end project management with a high degree of autonomy, ensuring successful project delivery from inception to completion. Oversee the creation of comprehensive documentation and provide training to colleagues as needed to support project objectives and knowledge transfer
Partner with the University Central IT to design and implement advanced IT security policies, ensuring alignment with institutional standards and enhancing the overall cybersecurity framework
Knowledge, Qualifications, Skills, and Experience Knowledge/Qualifications
Essential:
A1 Scottish Credit and Qualification Framework Level 9 (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent experience of personal development in a similar role or related role. A2 Ability to undertake the duties associated with this level of post A3 Comprehensive, expert current knowledge of IT standards, systems, and provision to support delivery of research and teaching.
Desirable:
B1 Microsoft Certified: Windows Server Hybrid Administrator Associate certification is highly desirable, with a strong emphasis on proficiency in managing local Active Directory environments.
B2 Proficiency in macOS management with JAMF certification is highly desirable.
B3 Experience of working in a Higher Education environment.
Skills Essential:
C1 Skills in LAMP platforms (Linux, Apache, MySQL, PHP).
C2Extensive experience in Linux/Unix administration, including user management (NIS Domain), monitoring, optimizing system performance, system updates, backups (ZFS) and network storage (NFS).
C2 Skill in managing and maintaining networking services (DNS, DHCP), which includes diagnosing and troubleshooting network problems.
C3 Expertise in Microsoft on prem Active Directory and Window Server 2019 and above.
C4 Ability to take a problem/project from conception to completion, interpreting and integrating technical and user needs appropriately.
C5 Ability to develop innovative solutions and to influence others to adopt them.
C6 Excellent interpersonal and communication (oral and written) skills.
C7 Demonstrable people/time/budget/project management skills of an appropriate level.
C8 Ability to work effectively with a high level of independence but also within a team.
C9 Strong analytical and innovative problem-solving skills.
C10 Ability to multitask successfully in a busy role with competing demands
C11 Ability to work flexibly and adapt to changing environments.
C12 Ability to collaborate with teams within our ogranisation (e.g Information Services Security Team and Network Infrastructure Team)
Desirable:
D1 Understanding of cybersecurity principles to protect data and computational resources. D2 Compliance with data privacy regulations and institutional IT policies. D3 Ability to implement and maintain secure access protocols. D4 Support for software installations, updates, and troubleshooting. D5 Ability to provide technical support to faculty and students. D6 Conducting training sessions on best practices for using the computing grid.
D7 Expertise in managing and maintaining high-performance computing (HPC) systems, Rocks Clusters or similar.
D8 Skills in Enterprise server software and storage technologies such as, Isilon, iDrac, Microsoft failover clusters and VMware VCenter.
F9 Proficiency in virtualisation and containerisation technologies (e.g., Docker, singularity).
Experience
Essential:
E1 Experience in leading a highly specialised infrastructure team.
E2 Substantial experience in server management and systems administration in a heterogeneous environment with a mix of Linux, Unix and MS Windows server technologies providing general services, such as backup, mail, DNS, DHCP, printing and user accounts.
E4 Installation and administration of enterprise level server hardware and software. Including, server management, virtualisation, and storage management.
E5 Significant experience of a higher-level programming or scripting language such as Shell Script, Python or PowerShell.
E6 Experience managing projects in a complex multidisciplinary organisation.
E7 Experience of taking responsibility for actions that can have considerable impact on the user community.
E8 Experience of negotiating with colleagues.
Desirable:
F1 Supporting Research in an academic environment.
F2 Supporting MySQL/MariaDB relational database servers.
F3 Security with network penetration testing, diagnosis, and patching.
F4 Experience of GDPR (General Data Protection Regulation), Caldecott and the processing of personal and medical data.
E5 Knowledge of libraries needed for GPU clusters and distributed computing frameworks
Role Title: Project Manager (Datacentre Divestiture) Location: Birmingham Hybrid 60% office 40% home Duration: until 30/11/2026 Rate: £483p/d via Umbrella Sector: Banking Role Description: The Technical Project Manager is responsible for managing a large number of deliverables to urgent timescales, working as part of a large programme team. Essential Skills: Proven track record of delivering complex deliverables on schedule working with numerous stakeholders Accountability for delivery Self-motivated and able to work without supervision Strong technical understanding of infrastructure technologies and connectivity Strong stakeholder engagement and communication skills Strong planning and organisation skills Risk and issue management Leadership skills Conflict management and problem resolution skills Good time management Positive team player working as part of a large programme Experience navigating large and complex environments Desirable skills: Other FS experience Experience of working with global teams
01/11/2025
Contractor
Role Title: Project Manager (Datacentre Divestiture) Location: Birmingham Hybrid 60% office 40% home Duration: until 30/11/2026 Rate: £483p/d via Umbrella Sector: Banking Role Description: The Technical Project Manager is responsible for managing a large number of deliverables to urgent timescales, working as part of a large programme team. Essential Skills: Proven track record of delivering complex deliverables on schedule working with numerous stakeholders Accountability for delivery Self-motivated and able to work without supervision Strong technical understanding of infrastructure technologies and connectivity Strong stakeholder engagement and communication skills Strong planning and organisation skills Risk and issue management Leadership skills Conflict management and problem resolution skills Good time management Positive team player working as part of a large programme Experience navigating large and complex environments Desirable skills: Other FS experience Experience of working with global teams
1st Line IT Systems & Business Support Location: Coventry Salary: £26,000 to £28,000 DOE Contract type: 12 Month FTC Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment. Requirements Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies. Diagnose and resolve hardware, software, and network issues quickly and efficiently. Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications). Perform account and access management tasks (password resets, MFA setup, permissions). Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more! Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits 21 days holiday plus bank holidays. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Resources to manage your finances. Secure your future. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
01/11/2025
Contractor
1st Line IT Systems & Business Support Location: Coventry Salary: £26,000 to £28,000 DOE Contract type: 12 Month FTC Working hours: 40 hours, Mon - Fri, 8:30am to 5pm About the role We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment. Requirements Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team. Proven experience using & guiding users through Office 365 and providing Cloud Support. Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies. Diagnose and resolve hardware, software, and network issues quickly and efficiently. Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications). Perform account and access management tasks (password resets, MFA setup, permissions). Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more! Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all. Why join us? As the UK's leading grounds maintenance and landscape creation provider, no two projects are ever the same - and neither are our people. That's why we're committed to nurturing a diverse and inclusive culture where everyone can thrive. What we offer We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship. Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals. Contribute to projects that make a real difference in the community and environment. We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times. Benefits 21 days holiday plus bank holidays. Enhanced maternity and shared parental leave. Support for personal and professional challenges. Discounts on retail, holidays, gym memberships, and more. Resources to manage your finances. Secure your future. Colleague of the month and annual awards. Two days per year to support a cause of your choice. Comprehensive resources and support. About idverde We are Europe's largest provider of grounds maintenance services and landscape creation, in the UK alone we're a community of over 3,000 passionate colleagues shaping the future of the green industry.At idverde, we understand what it means to grow. Our history dates back to 1919, and today, with a turnover of £250 million, we're more than just a company - we're a force for positive change. We offer a range of services to create, maintain, and manage landscapes across the UK. Grow with us, and together we'll create a greener future for all.
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/11/2025
Contractor
Role Title: Low Latency Java Developer Duration: 12 Months Location: London (3 Days Per Week) Rate: £590 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation?Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role purpose / summary This is a high profile role working on the eFX Algo IT team. The team develops the pricing, hedging and low latency order and price distribution team systems for the eFX desk. The team consists of Java and C# developers, developing server-side and UI components respectively. This role is specifically a Java role, encompassing low latency market connectivity work and associated services around that.It is a hands on development role. As a team member, you would also be expected to contribute towards estimation and the ability to work with functions such as Business Analysts, Project Managers and successfully engage with QA both to plan tests and also execute them is crucial. As a trading technology-focused role, an awareness of compliance issues and a willingness work within Credit Agricole's compliance culture is a base level requirement.Knowledge of FIX is required, knowledge of FX or similar low latency trading systems is desired. A high technical development ability in Java is also required. Familiarity with at least one delivery technique such as Agile, SCRUM, Kanban and similar would be a strong advantage. The position will also require a production stability-focused ethos and the ability to work to that goal with multiple teams, including liaising with support teams on both the infrastructure and the operational side. The role will report via the Head of Algo IT to the Head of eFX IT.Your core attributes will include: Clear communication & systematic reasoning. Deep experience with Java working in a similar environment. FIX and other market protocols Have front office knowledge of the FX business or quantitative finance. UNIX OS knowledge. Knowledge about software delivery process and methodologies. Key Responsibilities Work within the eFX Algo team by taking requirements and developing user analytics and solutions to aid pricing/trading algorithms and ultimately P&L. Prototype solutions in a fast, agile manner with numerous demands from both Front Office and IT teams. Be comfortable performing analysis in a high frequency low latency environment. Participate in the development of all aspects of product delivery including design documents, functional specifications, unit testing and component build. Provide technical assistance and 3rd line support to internal Production Support teams. Participation on software releases which may be performed out of hours/weekends. Participate in sprint planning and estimation and provide regular status updates to project managers. These responsibilities are not intended to be prescriptive - it is anticipated that staff will be encouraged to undertake activities outside their specific responsibilities.Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the London Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer. Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Deployment and Migration Support Technician Essential Requirement: Current SC (Security Check) Clearance is mandatory for this role. The Role We are looking for a diligent and organised Deployment and Migration Support Technician to be a key part of our IT refresh project. You will be responsible for the logistical and hands-on delivery of a large-scale laptop migration, ensuring a smooth transition for all end-users in a secure environment. This role requires strict adherence to project timelines, processes, and security protocols. We have multiple roles across a variety of locations - please see the end of this advert for a full list of areas. Key Responsibilities Migration and Deployment Logistics and Clinic Management: Set up and maintain the Refresh Clinic workspace each day. Move the required quantity of devices from the on-site storage area to the Refresh Clinic, as directed by the Contractor Engineer and Site Manager. At the end of each day, securely move all devices and IT equipment back into the designated on-site storage location. Device Refresh and Handover: Collect existing devices from users and issue new, refreshed laptops in strict accordance with the migration schedule and established project processes. Ensure the correct number of devices are exchanged during each handover period. Log into necessary systems on provided devices, strictly following instructions from the Contractor Engineer and Site Manager. Process and Reporting Workflow Management: Accurately update the Contractor's workflow management system at all relevant steps of the migration process. Issue Resolution: Promptly and accurately report any issues arising from migration activity to the Contractor Engineer and Site Manager. Escalation: Pass over any unresolved issues to an on-site Post Migration Support Engineer for further technical resolution. Stock Management: Conduct daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Secure Disposal and Refurbishment Packaging and Marking: Place all existing collected devices into the packaging from the new device. Designation: In accordance with the Device Designation Rules, clearly mark the outside of the box to indicate whether the device is for "Disposal" or "Refurbishment" . Locations available: Pewsey, Chivenor, Lincoln, Bland Forum, Carterton, Hereford, Catterick, Fareham Please submit your CV with a clear statement that you hold active SC Clearance. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
01/11/2025
Contractor
Deployment and Migration Support Technician Essential Requirement: Current SC (Security Check) Clearance is mandatory for this role. The Role We are looking for a diligent and organised Deployment and Migration Support Technician to be a key part of our IT refresh project. You will be responsible for the logistical and hands-on delivery of a large-scale laptop migration, ensuring a smooth transition for all end-users in a secure environment. This role requires strict adherence to project timelines, processes, and security protocols. We have multiple roles across a variety of locations - please see the end of this advert for a full list of areas. Key Responsibilities Migration and Deployment Logistics and Clinic Management: Set up and maintain the Refresh Clinic workspace each day. Move the required quantity of devices from the on-site storage area to the Refresh Clinic, as directed by the Contractor Engineer and Site Manager. At the end of each day, securely move all devices and IT equipment back into the designated on-site storage location. Device Refresh and Handover: Collect existing devices from users and issue new, refreshed laptops in strict accordance with the migration schedule and established project processes. Ensure the correct number of devices are exchanged during each handover period. Log into necessary systems on provided devices, strictly following instructions from the Contractor Engineer and Site Manager. Process and Reporting Workflow Management: Accurately update the Contractor's workflow management system at all relevant steps of the migration process. Issue Resolution: Promptly and accurately report any issues arising from migration activity to the Contractor Engineer and Site Manager. Escalation: Pass over any unresolved issues to an on-site Post Migration Support Engineer for further technical resolution. Stock Management: Conduct daily manual stock checks and report findings to the Contractor Engineer and Site Manager. Secure Disposal and Refurbishment Packaging and Marking: Place all existing collected devices into the packaging from the new device. Designation: In accordance with the Device Designation Rules, clearly mark the outside of the box to indicate whether the device is for "Disposal" or "Refurbishment" . Locations available: Pewsey, Chivenor, Lincoln, Bland Forum, Carterton, Hereford, Catterick, Fareham Please submit your CV with a clear statement that you hold active SC Clearance. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Job title: Special Projects CX ManagerContract Length: Six Months (possibility of extension ) Location: London (Hybrid) The Role: Be a part of a revolutionary change.At PMI, we've chosen to do something incredible.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.eCommerce is growing and represents today a critical piece of our omnichannel engine. Our ambition is to build the best-in-class eCommerce experiences by consistently improving and enriching our website with engaging digital journeys and experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions.We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX strategy , project management , and technical and legal coordination , with a focus on accessibility, data privacy, and vendor relationships.You'll manage a diverse portfolio of projects - from accessibility compliance and cookie management to customer journey discovery, legal topics, and strategic partner activities. This position requires a strong understanding of digital customer experience, governance frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment with GDPR, CCPA, and internal privacy policies. Customer Experience (CX) Projects: Conduct CX discovery and analysis to identify opportunities for improvement in digital journeys. Collaborate with stakeholders to define, scope, and execute CX-focused projects that enhance satisfaction and engagement. Project Management: Oversee small-scale, targeted digital projects (e.g., brand-specific initiatives) Develop project plans, track milestones, and communicate progress to leadership. Legal & Governance: Coordinate with internal legal teams on topics related to digital compliance, privacy, and content governance. Ensure project documentation, policies, and communications adhere to legal and brand standards. Vendor & Partner Management: Manage relationships and day-to-day activities with external vendors and partners Evaluate vendor performance, ensure contract compliance, and drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Handson experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with crossfunctional teams. Excellent stakeholder communication and relationship management skills. Preferred: Experience managing external vendors or technology partners. Knowledge of accessibility standards (WCAG 2.1 AA) and best practices. Understanding of web technologies and digital marketing ecosystems (Yext, WYNG, CRM platforms). Familiarity with legal and compliance processes in digital environments. Key Skills: Strategic and analytical thinker with attention to detail Strong organizational and multitasking abilities Excellent written and verbal communication skills Empathetic mindset toward customer experience and accessibility Comfortable working across legal, technical, and digital functions
01/11/2025
Contractor
Job title: Special Projects CX ManagerContract Length: Six Months (possibility of extension ) Location: London (Hybrid) The Role: Be a part of a revolutionary change.At PMI, we've chosen to do something incredible.With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver, better, brighter solutions in a space that allows you to move your career forward in endlessly different directions.The Smoke Free Product function is undergoing a critical overhaul as we look to transform into an agile, consumer-centric business that harnesses technological innovation to deliver smarter, science-backed alternatives to millions of adults around the world who would otherwise continue to smoke.It is only by focusing on our strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future.Here, you can make a difference. You can craft the consumer journey, from discovery and acquisition through to conversion and loyalty. And you can watch your efforts lead to meaningful change for the benefit of adult smokers on their way to better alternatives.eCommerce is growing and represents today a critical piece of our omnichannel engine. Our ambition is to build the best-in-class eCommerce experiences by consistently improving and enriching our website with engaging digital journeys and experiences, consumer first acquisition & retention programs, latest eCommerce features and new innovative solutions.We're seeking a proactive and detail-oriented Special Projects CX Manager to lead key cross-functional initiatives that enhance the overall customer experience and ensure digital compliance across our platforms. This role combines CX strategy , project management , and technical and legal coordination , with a focus on accessibility, data privacy, and vendor relationships.You'll manage a diverse portfolio of projects - from accessibility compliance and cookie management to customer journey discovery, legal topics, and strategic partner activities. This position requires a strong understanding of digital customer experience, governance frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment with GDPR, CCPA, and internal privacy policies. Customer Experience (CX) Projects: Conduct CX discovery and analysis to identify opportunities for improvement in digital journeys. Collaborate with stakeholders to define, scope, and execute CX-focused projects that enhance satisfaction and engagement. Project Management: Oversee small-scale, targeted digital projects (e.g., brand-specific initiatives) Develop project plans, track milestones, and communicate progress to leadership. Legal & Governance: Coordinate with internal legal teams on topics related to digital compliance, privacy, and content governance. Ensure project documentation, policies, and communications adhere to legal and brand standards. Vendor & Partner Management: Manage relationships and day-to-day activities with external vendors and partners Evaluate vendor performance, ensure contract compliance, and drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Handson experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with crossfunctional teams. Excellent stakeholder communication and relationship management skills. Preferred: Experience managing external vendors or technology partners. Knowledge of accessibility standards (WCAG 2.1 AA) and best practices. Understanding of web technologies and digital marketing ecosystems (Yext, WYNG, CRM platforms). Familiarity with legal and compliance processes in digital environments. Key Skills: Strategic and analytical thinker with attention to detail Strong organizational and multitasking abilities Excellent written and verbal communication skills Empathetic mindset toward customer experience and accessibility Comfortable working across legal, technical, and digital functions
Job Title: SC Cleared Delivery ManagerLocation: Remote/ Corsham 2-3 days Duration: Until 31/03/2026 with likely extensionRate: Up to £800 per day via an approved umbrella company Role Overview The projects Engineering Team employs a hybrid project management approach, combining agile and waterfall methodologies to deliver technical projects effectively. As a Delivery Manager, you will manage projects within the Core Product Team, ensuring outputs meet time, quality, and customer requirements. These projects focus on enhancing the projects capabilities through software automation, virtualization, networking, and applications delivered by specialist technical groups. You will plan, manage, and coordinate technical tasks, liaising with functions such as the Design Office and Live Service Operations to ensure successful delivery within time and budget constraints. Key Responsibilities Develop and maintain project plans aligned with programme deliverables. Collaborate with technical leads to plan and estimate resources and timelines for assigned projects. Create and track JIRA EPICs and tasks; allocate activities to resources with technical leads. Review, assure, and close JIRA tasks accurately. Manage and document RAIDO (Risks, Assumptions, Issues, Dependencies, Opportunities) and escalate where necessary. Attend stakeholder meetings to provide planning expertise. Identify opportunities to optimise project efficiency and delivery. Essential Skills & Experience Minimum 2 years' experience managing IT projects with ability to challenge technical decisions. Minimum 2 years' experience in project management using waterfall or agile methodologies. Working knowledge of: Requirements Management Planning & Scheduling Resource Management Risk & Issue Management Quality Management Governance Stakeholder Management Testing Strong analytical and critical thinking skills. Ability to adapt methodologies to suit project environments. Skilled in coordinating multiple workstreams simultaneously. Excellent written and verbal communication skills. Proficiency in MS Office Suite, including MS Project. Desirable Skills Familiarity with Atlassian tools (JIRA, Confluence). Certification in PRINCE2, APMP, SAFe (4/5/6), or equivalent agile methodology. Experience working within UK Defence delivery projects.
01/11/2025
Contractor
Job Title: SC Cleared Delivery ManagerLocation: Remote/ Corsham 2-3 days Duration: Until 31/03/2026 with likely extensionRate: Up to £800 per day via an approved umbrella company Role Overview The projects Engineering Team employs a hybrid project management approach, combining agile and waterfall methodologies to deliver technical projects effectively. As a Delivery Manager, you will manage projects within the Core Product Team, ensuring outputs meet time, quality, and customer requirements. These projects focus on enhancing the projects capabilities through software automation, virtualization, networking, and applications delivered by specialist technical groups. You will plan, manage, and coordinate technical tasks, liaising with functions such as the Design Office and Live Service Operations to ensure successful delivery within time and budget constraints. Key Responsibilities Develop and maintain project plans aligned with programme deliverables. Collaborate with technical leads to plan and estimate resources and timelines for assigned projects. Create and track JIRA EPICs and tasks; allocate activities to resources with technical leads. Review, assure, and close JIRA tasks accurately. Manage and document RAIDO (Risks, Assumptions, Issues, Dependencies, Opportunities) and escalate where necessary. Attend stakeholder meetings to provide planning expertise. Identify opportunities to optimise project efficiency and delivery. Essential Skills & Experience Minimum 2 years' experience managing IT projects with ability to challenge technical decisions. Minimum 2 years' experience in project management using waterfall or agile methodologies. Working knowledge of: Requirements Management Planning & Scheduling Resource Management Risk & Issue Management Quality Management Governance Stakeholder Management Testing Strong analytical and critical thinking skills. Ability to adapt methodologies to suit project environments. Skilled in coordinating multiple workstreams simultaneously. Excellent written and verbal communication skills. Proficiency in MS Office Suite, including MS Project. Desirable Skills Familiarity with Atlassian tools (JIRA, Confluence). Certification in PRINCE2, APMP, SAFe (4/5/6), or equivalent agile methodology. Experience working within UK Defence delivery projects.
81589 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
01/11/2025
Full time
81589 - Connection Coordinator The Connection Coordinator will report to the Team Leader and will work within Connections Services, Network Operations based in our Bury St Edmunds office. You will be a permanent employee. You will attract a salary of 35,158 per annum and a bonus of 3%. Close Date: 15th November 2025 Job Purpose: Connections Services is responsible for the end-to-end service provision of metered connections to customers who require a new or altered service within the Broad Measure of Customer Service (BMoCS) minor category & adhering to Guaranteed Standards of Performance (GSoP). This includes services of 1 to 4 properties or power requirements up to 69kVA. Dimensions: Responsible for the end-to-end process of all works up to 69kVA in categories LVSSA & LVSSB. This incorporates the raising of enquires, through to the quotation stage, to the scheduling of the delivery teams to complete the work. You will provide excellent service to customers, providing quotations, booking site visits, processing payment, and co-ordinating the execution of the work programming. This will require the post holder to be the contact for a customer and to support them through each stage of the job. Principal Accountabilities: Develop great relationships with customers Receive and process the customer's initial enquiries Facilitate the booking of surveyor site visits Raise, issue and manage customer's quotations Process payments for customers Operate work management tools (SAP and SAP CRM) and PC systems to help plan, issuing and completion of work Liaise with both operatives and contractors to support with any site issues Help investigate customer complaints and escalate Record and co-ordinate Electricity Guaranteed Standards and GSOP Standards To assist with any compliance or UAT projects To assist the management team in the progression of the team and department, through other projects/ tasks that benefit the wider Connection services team. This may include financial, business process, regulatory or compliance activities What we are looking for: Excellent customer service experience Desire to develop and succeed Computer literate and use a variety of systems with fast and accurate keyboard skills Work co-operatively with others to achieve shared goals and improve the contribution of all members of the team Initiative to resolve problems Nature and Scope: The Connections Coordinator role within the Connection Services department is without question one of the most crucial and rewarding roles within the business due to its direct influence and effect to the UK Power Networks BMoCS performance. The nature of the business is such that the vast majority (at least 70%) of customers are one-off transactional customers; there is therefore only one chance to create a positive and lasting impression of the business. This requires customer-facing staff of the highest calibre that have been trained in and can explain technical and practical aspects in a way that can be understood by customers. The Connection Coordinator will report directly to the Connection services Team Leader Please Note: Internal candidates are eligible to apply for internal positions once they have completed any contractual probationary period. Health & Safety Responsibilities Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment. Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied. If in doubt ask! We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Oracle DBA 6 months - possible extensions Sheffield or Birmingham - x5 days onsite £365 per day inside IR35 - Umbrella only The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll be doing - your accountabilities Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer. Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations. Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. To provide analytical and innovative input to projects/operational issues as well as support negotiations. Programming skills is very desirable. Required programming language Python is extensively used in development and Integration support for automation. Understanding of Unix shell scripting would be an advantage too. The skills you'll need to succeed Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / MySQL) & our support structure. Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner. Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
01/11/2025
Contractor
Oracle DBA 6 months - possible extensions Sheffield or Birmingham - x5 days onsite £365 per day inside IR35 - Umbrella only The role holder will be incident handling and change implementation in one or more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll be doing - your accountabilities Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer. Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets. Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations. Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations. Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. To provide analytical and innovative input to projects/operational issues as well as support negotiations. Programming skills is very desirable. Required programming language Python is extensively used in development and Integration support for automation. Understanding of Unix shell scripting would be an advantage too. The skills you'll need to succeed Oracle DBA Administrator: Strong skills in Oracle DBA and a learning acumen for new database related technology preferably in latest versions Experienced in own area, able to own and troubleshoot technical faults within the Enterprise Cloud Infrastructure (Oracle DB / MySQL) & our support structure. Be agile - You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner. Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement. All profiles will be reviewed against the required skills and experience. Due to the high number of applications, we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
IT Support Engineer Luton, Bedfordshire Up to c 32,000 per year With an excellent company benefits package (including 25 days Annual Leave plus Bank Holidays, Pension, Life Insurance, etc.) Skills and Experience: Minimum of two years' experience in a similar IT support role. Understanding of standard computing systems and networking principles. Experience with Active Directory, Office 365 and basic networking TCP/IP knowledge. Have a good understanding of cloud technologies such as Azure. Windows 11 and Server exposure in a corporate environment. Ability to troubleshoot common issues with various devices and software. Proficiency with Word, Excel, PowerPoint and Outlook. Effective verbal and written communication abilities to interact clearly and constructively with team members and business users. Proficient in managing multiple tasks and projects simultaneously, including the capacity to prioritize and adapt to both planned and reactive work effectively. Any knowledge of Power BI or PowerShell is desirable but not essential. Experience using service desk tools and remote support software. Familiarity with ITIL processes and SLAs. The Opportunity: My client working are a hospitality and events business based in Luton and they are looking for an IT Support Engineer on a permanent basis. The initial purpose of this new role is to support the client with all of its IT requirements that will see you take responsibility for securing the IT network and providing core support to all of their staff members. The IT Support Engineer will work alongside and support the IT Manager in providing technical assistance, troubleshooting day-to-day issues and helping to ensure the smooth functioning of the company's IT systems and infrastructure. This position requires a good understanding of various hardware and software technologies, excellent problem-solving skills, and the ability to work collaboratively with colleagues and external vendors. Please contact John Noonan here at ISR to learn more about our client and how they are operating in the hospitality and sporting events sector with how they provide and deliver IT services?
01/11/2025
Full time
IT Support Engineer Luton, Bedfordshire Up to c 32,000 per year With an excellent company benefits package (including 25 days Annual Leave plus Bank Holidays, Pension, Life Insurance, etc.) Skills and Experience: Minimum of two years' experience in a similar IT support role. Understanding of standard computing systems and networking principles. Experience with Active Directory, Office 365 and basic networking TCP/IP knowledge. Have a good understanding of cloud technologies such as Azure. Windows 11 and Server exposure in a corporate environment. Ability to troubleshoot common issues with various devices and software. Proficiency with Word, Excel, PowerPoint and Outlook. Effective verbal and written communication abilities to interact clearly and constructively with team members and business users. Proficient in managing multiple tasks and projects simultaneously, including the capacity to prioritize and adapt to both planned and reactive work effectively. Any knowledge of Power BI or PowerShell is desirable but not essential. Experience using service desk tools and remote support software. Familiarity with ITIL processes and SLAs. The Opportunity: My client working are a hospitality and events business based in Luton and they are looking for an IT Support Engineer on a permanent basis. The initial purpose of this new role is to support the client with all of its IT requirements that will see you take responsibility for securing the IT network and providing core support to all of their staff members. The IT Support Engineer will work alongside and support the IT Manager in providing technical assistance, troubleshooting day-to-day issues and helping to ensure the smooth functioning of the company's IT systems and infrastructure. This position requires a good understanding of various hardware and software technologies, excellent problem-solving skills, and the ability to work collaboratively with colleagues and external vendors. Please contact John Noonan here at ISR to learn more about our client and how they are operating in the hospitality and sporting events sector with how they provide and deliver IT services?
Are you an experienced Business Development Manager or Project Manager in the power distribution sector? Looking to help grow a forward thinking independant company? This could be the job for you! We are working in partnership with a leading Civils Engineering company who specialise in the power sector. They are looking to strengthen the team with a Business Development Manager to assist with growth plans on HV power projects including Network Build / Upgrades, Renewables and ICP works. As Business Development Manager, this role can offer long term career security whilst working with an experienced senior management team. Salary to 60k Incentivised Bonus Company Car or Allowance Pension 25 days holiday + bank holidays Hybrid Working Key Essentials: As Business Development Manager you will be responsible for ongoing development and ensuring success with existing and new clients, helping to secure work and tender opportunities in the power sector It is essential that you have a proven track record in the business to business environment with the ability to sell products and services whilst providing budgetary and technical advice to clients where possible You should be able to hit the ground running with established contacts and will be required to manage your own workload effectively, regularly reporting back to Directors on progress with any potential leads You should be outgoing with excellent negotiation, communication and presentation skills and have the ability to form long term relationships with decision makers at all levels Requirements: As Business Development Manager you should come from a strong utilities background with a focus on HV civils power projects Ideally have a minimum of 3 years experience in a similar position (however an experienced manager with good industry knowledge will be considered) A proven success of winning projects and developing leads By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us
01/11/2025
Full time
Are you an experienced Business Development Manager or Project Manager in the power distribution sector? Looking to help grow a forward thinking independant company? This could be the job for you! We are working in partnership with a leading Civils Engineering company who specialise in the power sector. They are looking to strengthen the team with a Business Development Manager to assist with growth plans on HV power projects including Network Build / Upgrades, Renewables and ICP works. As Business Development Manager, this role can offer long term career security whilst working with an experienced senior management team. Salary to 60k Incentivised Bonus Company Car or Allowance Pension 25 days holiday + bank holidays Hybrid Working Key Essentials: As Business Development Manager you will be responsible for ongoing development and ensuring success with existing and new clients, helping to secure work and tender opportunities in the power sector It is essential that you have a proven track record in the business to business environment with the ability to sell products and services whilst providing budgetary and technical advice to clients where possible You should be able to hit the ground running with established contacts and will be required to manage your own workload effectively, regularly reporting back to Directors on progress with any potential leads You should be outgoing with excellent negotiation, communication and presentation skills and have the ability to form long term relationships with decision makers at all levels Requirements: As Business Development Manager you should come from a strong utilities background with a focus on HV civils power projects Ideally have a minimum of 3 years experience in a similar position (however an experienced manager with good industry knowledge will be considered) A proven success of winning projects and developing leads By applying for this position, you are agreeing for CVL:LDN to hold and process your personal data in accordance with our Privacy Policy. Your data will be shared with clients relevant to any roles that you have applied for with us. If at any time you wish to withdraw your consent, then please contact us
Are you ready to take your career to the next level? This is your chance to step into a pivotal role as an Engineering Delivery Manager within a forward-thinking company that is at the forefront of pioneering advanced solutions in the defence technology industry. You will be joining a dynamic team that thrives on innovation and is dedicated to delivering cutting-edge projects that make a real difference. With the opportunity to lead impactful projects and collaborate with a multidisciplinary team, this role offers the perfect blend of leadership and technical expertise. What You Will Do: - Provide engineering leadership to ensure projects are delivered on time, within budget, and to the highest standards. - Lead and manage all engineering activities in alignment with international processes, including ISO 15288 and ISO 24748. - Delegate responsibilities effectively, monitor progress, and ensure the project scope is achieved. - Collaborate with stakeholders to implement tailored processes and maintain governance standards. - Identify and address resource needs, ensuring the team has the necessary skills and tools for success. - Represent the company in customer and supplier meetings, ensuring seamless communication and project alignment. What You Will Bring: - Proven experience in engineering management and technical leadership, overseeing multi-discipline teams in the Defence / Rail or Service sectors - Comprehensive knowledge of the Systems, Software/ Hardware Engineering lifecycle and various development models. - Strong expertise in strategy, planning, and designing complex solutions for integration with other systems. - Proficiency in engineering lifecycle tools for managing work, configuration, and traceability. - Excellent communication skills with the ability to engage stakeholders effectively. This role is integral to the company's mission of redefining defence technology. As an Engineering Delivery Manager, you will play a key role in delivering innovative and secure solutions that support critical operations at tactical and strategic levels. Your leadership will drive the success of projects that have a global impact and ensure the highest standards of security and trust. This is an opportunity to contribute to groundbreaking advancements and be part of a team that values excellence, collaboration, and growth. Location: The role is based in Maidenhead, with significant on-site presence required to support classified work and maximise team collaboration. Working hours are flexible Interested?: If you're ready to lead ambitious engineering projects and make a real impact in the defence technology sector, apply now and take the first step towards this exciting opportunity! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
01/11/2025
Full time
Are you ready to take your career to the next level? This is your chance to step into a pivotal role as an Engineering Delivery Manager within a forward-thinking company that is at the forefront of pioneering advanced solutions in the defence technology industry. You will be joining a dynamic team that thrives on innovation and is dedicated to delivering cutting-edge projects that make a real difference. With the opportunity to lead impactful projects and collaborate with a multidisciplinary team, this role offers the perfect blend of leadership and technical expertise. What You Will Do: - Provide engineering leadership to ensure projects are delivered on time, within budget, and to the highest standards. - Lead and manage all engineering activities in alignment with international processes, including ISO 15288 and ISO 24748. - Delegate responsibilities effectively, monitor progress, and ensure the project scope is achieved. - Collaborate with stakeholders to implement tailored processes and maintain governance standards. - Identify and address resource needs, ensuring the team has the necessary skills and tools for success. - Represent the company in customer and supplier meetings, ensuring seamless communication and project alignment. What You Will Bring: - Proven experience in engineering management and technical leadership, overseeing multi-discipline teams in the Defence / Rail or Service sectors - Comprehensive knowledge of the Systems, Software/ Hardware Engineering lifecycle and various development models. - Strong expertise in strategy, planning, and designing complex solutions for integration with other systems. - Proficiency in engineering lifecycle tools for managing work, configuration, and traceability. - Excellent communication skills with the ability to engage stakeholders effectively. This role is integral to the company's mission of redefining defence technology. As an Engineering Delivery Manager, you will play a key role in delivering innovative and secure solutions that support critical operations at tactical and strategic levels. Your leadership will drive the success of projects that have a global impact and ensure the highest standards of security and trust. This is an opportunity to contribute to groundbreaking advancements and be part of a team that values excellence, collaboration, and growth. Location: The role is based in Maidenhead, with significant on-site presence required to support classified work and maximise team collaboration. Working hours are flexible Interested?: If you're ready to lead ambitious engineering projects and make a real impact in the defence technology sector, apply now and take the first step towards this exciting opportunity! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Location: Cheltenham Salary: £41,386 to £49,741, plus a Concessionary Payment of £2,658. Flexible working hours We understand the importance of maintaining a healthy work-life balance and offer full-time and part-time hours. Please note, that this is primarily an office-based role. GCHQ is an intelligence, cyber, and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse, and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyberattacks, and espionage. At GCHQ, you'll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. We manage a diverse range of projects, spanning business change initiatives, IT infrastructure delivery, software development, and capability enhancement. While some roles may involve leading technical projects, a technical background is not a prerequisite. Depending on your team's focus, you might be responsible for overseeing project planning and implementation, supporting technical delivery, or driving organisational change. Across all areas, you'll collaborate with stakeholders at every level-including partner organisations, suppliers, and customers-serving as a trusted adviser throughout the entire project lifecycle. Some Project Managers work independently, while others contribute to multi-disciplinary teams. You'll be part of a collaborative, learning-focused community, where a range of impactful projects means every day brings something new. The role calls for adaptability, effective leadership, and a commitment to ongoing development. You don't need any formal project management qualifications. However, you need 4 GCSEs including Maths and English Language at Grade 4/C or above or equivalent experience demonstrating solid numeracy and communication skills, along with 12 months experience in a project-related role. A background in planning, risk, issue, and financial management-as well as reporting and stakeholder management-is essential. This is a role where collaboration is key. You'll build relationships, work closely with colleagues at all levels, and prioritise continuous learning for yourself and others. We're committed to helping you fulfil your potential. We'll work with you to identify any training or development opportunities that would benefit you, and you'll have access to mentoring, coaching and invitations to monthly networking forums. You'll also learn Agile project management techniques and receive support to become a member of the Association of Project Managers. Ours is an open, inclusive workplace where you'll find a range of sport, interest, and social clubs, as well as a number of growing affinity groups- including ethnic minority and gender equality networks, wellbeing, mental health, neurodiversity, and disability groups, LGBTQ+ support groups, and faith/no faith communities. We also offer full-time and part-time working options in this role to help support your work-life balance. You can read more about our flexible working arrangements, benefits, and life at GCHQ on our website. To find out more and apply, please select this link to read the full job description. To be eligible to apply, you must be a British Citizen. If you hold dual nationality, and one of those nationalities is British, you will still be considered. Candidates must normally have been resident in the UK for seven out of the last ten years-this is particularly important if you were born outside the UK. You can apply at the age of 17; however, if successful, you will not be offered a start date before your 18th birthday. Full eligibility details can be found on our website.
01/11/2025
Full time
Location: Cheltenham Salary: £41,386 to £49,741, plus a Concessionary Payment of £2,658. Flexible working hours We understand the importance of maintaining a healthy work-life balance and offer full-time and part-time hours. Please note, that this is primarily an office-based role. GCHQ is an intelligence, cyber, and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity, and partnerships to identify, analyse, and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyberattacks, and espionage. At GCHQ, you'll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork. We manage a diverse range of projects, spanning business change initiatives, IT infrastructure delivery, software development, and capability enhancement. While some roles may involve leading technical projects, a technical background is not a prerequisite. Depending on your team's focus, you might be responsible for overseeing project planning and implementation, supporting technical delivery, or driving organisational change. Across all areas, you'll collaborate with stakeholders at every level-including partner organisations, suppliers, and customers-serving as a trusted adviser throughout the entire project lifecycle. Some Project Managers work independently, while others contribute to multi-disciplinary teams. You'll be part of a collaborative, learning-focused community, where a range of impactful projects means every day brings something new. The role calls for adaptability, effective leadership, and a commitment to ongoing development. You don't need any formal project management qualifications. However, you need 4 GCSEs including Maths and English Language at Grade 4/C or above or equivalent experience demonstrating solid numeracy and communication skills, along with 12 months experience in a project-related role. A background in planning, risk, issue, and financial management-as well as reporting and stakeholder management-is essential. This is a role where collaboration is key. You'll build relationships, work closely with colleagues at all levels, and prioritise continuous learning for yourself and others. We're committed to helping you fulfil your potential. We'll work with you to identify any training or development opportunities that would benefit you, and you'll have access to mentoring, coaching and invitations to monthly networking forums. You'll also learn Agile project management techniques and receive support to become a member of the Association of Project Managers. Ours is an open, inclusive workplace where you'll find a range of sport, interest, and social clubs, as well as a number of growing affinity groups- including ethnic minority and gender equality networks, wellbeing, mental health, neurodiversity, and disability groups, LGBTQ+ support groups, and faith/no faith communities. We also offer full-time and part-time working options in this role to help support your work-life balance. You can read more about our flexible working arrangements, benefits, and life at GCHQ on our website. To find out more and apply, please select this link to read the full job description. To be eligible to apply, you must be a British Citizen. If you hold dual nationality, and one of those nationalities is British, you will still be considered. Candidates must normally have been resident in the UK for seven out of the last ten years-this is particularly important if you were born outside the UK. You can apply at the age of 17; however, if successful, you will not be offered a start date before your 18th birthday. Full eligibility details can be found on our website.
Cloud Engineer (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. Our roles are only available if you hold a UK Security Clearance and are a sole UK National due to the secure nature of the project. You will either hold a higher level clearance or be willing to obtain it. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities The role offers fantastic opportunities to work on leading edge and bespoke technologies within an interesting and highly rewarding environment. We are heavily committed to developing our members and provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Required qualifications to be successful in this role • Experience of working on Google Cloud Platform, including Google Workspace Admin (and ideally MDM) • Experience of working on AWS • Experience of Microsoft Intune and M365 administration (e.g. Entra) • Comfortable building and developing Infrastructure templates with Infrastructure as Code using either: Terraform, Cloudformation, Deployment Manager or ARM • Linux and Windows administration • Software development experience - ideally in Java, Kotlin, Python, Apps Script, JavaScript or C#/C++ • Containerisation experience such as Docker, Kubernetes or OpenShift • Experience of security protocols such as PKI, TLS etc • Virtualisation experience, KVM/Vmware • Good understanding of networking • Demonstrable troubleshooting and problem solving skills • A passion for learning new technologies and innovation Desirable: • Certifications on Amazon Web Services, including Solutions Architect, Developer, Google Cloud or Azure • Amazon Managed Grafana • JetBrains TeamCity • Google Apps Script • Agile Development Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/11/2025
Full time
Cloud Engineer (DV Security Clearance) Position Description CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. Our roles are only available if you hold a UK Security Clearance and are a sole UK National due to the secure nature of the project. You will either hold a higher level clearance or be willing to obtain it. Any individual without security clearance is welcome to apply and will always be considered for this or wider opportunities in CGI, where appropriate. Your future duties and responsibilities The role offers fantastic opportunities to work on leading edge and bespoke technologies within an interesting and highly rewarding environment. We are heavily committed to developing our members and provide excellent learning and development opportunities to ensure that your knowledge and skills keep pace with the evolving technology landscape. We engender a culture of innovation, collaboration and ownership; highly motivated self-starters thrive within our organisation. Required qualifications to be successful in this role • Experience of working on Google Cloud Platform, including Google Workspace Admin (and ideally MDM) • Experience of working on AWS • Experience of Microsoft Intune and M365 administration (e.g. Entra) • Comfortable building and developing Infrastructure templates with Infrastructure as Code using either: Terraform, Cloudformation, Deployment Manager or ARM • Linux and Windows administration • Software development experience - ideally in Java, Kotlin, Python, Apps Script, JavaScript or C#/C++ • Containerisation experience such as Docker, Kubernetes or OpenShift • Experience of security protocols such as PKI, TLS etc • Virtualisation experience, KVM/Vmware • Good understanding of networking • Demonstrable troubleshooting and problem solving skills • A passion for learning new technologies and innovation Desirable: • Certifications on Amazon Web Services, including Solutions Architect, Developer, Google Cloud or Azure • Amazon Managed Grafana • JetBrains TeamCity • Google Apps Script • Agile Development Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
About the role As part of our Data Insights team within the Zellis Managed Services function, this is a key role working alongside our Reporting and Insights Analysts and key internal stakeholders to maximise the value of our own data. Key responsibilities will include data extraction and transformation, data modelling, and creating and maintaining ongoing data products with supporting documentation. In this role your key responsibilities will be: Generate actionable insights by analysing a wide range of Operational and Customer data sets and effectively joining the dots to align output to wider business delivery and objectives. Establish and maintain strong relationships with multiple key stakeholders, internally and external suppliers, through attendance in meetings, gaining a clear understanding of business objectives, owning of Insights delivery and follow-on actions. Extract, collate and explore data from existing platforms and establish relationships between multiple sets of data alongside the identification of additional datasets in support of developing new insights. Take ownership for cleansing and documenting existing datasets to support the maintenance and development of reporting and insights. Proficient in a wide range of skills, and expert in core data analysis and processing skills, using data to drive decision making via SQL, advanced Excel, APIs, Power BI/DAX, Python and database management Skills & experience Follows a methodical approach to identifying and resolving more complex problems Defines problem statements and completes the root cause. Independently able to make decisions. Proactively raises potential issues/opportunities and provide solutions for medium risks. Understands, applies and adapts appropriate methods, tools, applications etc. to solve complex problems. Works on more complex improvement opportunities across wider teams, which delivers higher benefits Follows set development path for their role, takes the initiative to develop skills and knowledge by identifying (and agreeing with manager) appropriate development opportunities Helps less experienced colleagues within the wider Transformation team or business their development in data literacy Takes the lead on multiple complex analytics projects and is able to work independently with minimum support. Collaborate and communicates proactively with all relevant business stakeholders, to drive results. Other Expectations Able to identify various data sources that meet stakeholder requirements. Proficient in modelling data in relation to business problems through use of tools such as SQL, Python, or R. Strong commercial awareness and understanding of turning data into business value through identification of trends or patterns. Analytical approach to work with high level of attention to detail. Strong understanding of statistical methods including regression analysis and sampling. Ability to communicate key findings effectively to both technical and non-technical stakeholders. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.
01/11/2025
Full time
About the role As part of our Data Insights team within the Zellis Managed Services function, this is a key role working alongside our Reporting and Insights Analysts and key internal stakeholders to maximise the value of our own data. Key responsibilities will include data extraction and transformation, data modelling, and creating and maintaining ongoing data products with supporting documentation. In this role your key responsibilities will be: Generate actionable insights by analysing a wide range of Operational and Customer data sets and effectively joining the dots to align output to wider business delivery and objectives. Establish and maintain strong relationships with multiple key stakeholders, internally and external suppliers, through attendance in meetings, gaining a clear understanding of business objectives, owning of Insights delivery and follow-on actions. Extract, collate and explore data from existing platforms and establish relationships between multiple sets of data alongside the identification of additional datasets in support of developing new insights. Take ownership for cleansing and documenting existing datasets to support the maintenance and development of reporting and insights. Proficient in a wide range of skills, and expert in core data analysis and processing skills, using data to drive decision making via SQL, advanced Excel, APIs, Power BI/DAX, Python and database management Skills & experience Follows a methodical approach to identifying and resolving more complex problems Defines problem statements and completes the root cause. Independently able to make decisions. Proactively raises potential issues/opportunities and provide solutions for medium risks. Understands, applies and adapts appropriate methods, tools, applications etc. to solve complex problems. Works on more complex improvement opportunities across wider teams, which delivers higher benefits Follows set development path for their role, takes the initiative to develop skills and knowledge by identifying (and agreeing with manager) appropriate development opportunities Helps less experienced colleagues within the wider Transformation team or business their development in data literacy Takes the lead on multiple complex analytics projects and is able to work independently with minimum support. Collaborate and communicates proactively with all relevant business stakeholders, to drive results. Other Expectations Able to identify various data sources that meet stakeholder requirements. Proficient in modelling data in relation to business problems through use of tools such as SQL, Python, or R. Strong commercial awareness and understanding of turning data into business value through identification of trends or patterns. Analytical approach to work with high level of attention to detail. Strong understanding of statistical methods including regression analysis and sampling. Ability to communicate key findings effectively to both technical and non-technical stakeholders. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.
Manual Infrastructure Tester (DV Security Clearance) Position Description Are you an experienced Test Analyst with a background in secure or classified programmes, ready to contribute to projects of national importance? Step into a role where you'll challenge the complex to strengthen security and help protect what matters most. As a DV Cleared Test Analyst, you'll work on highly sensitive programmes, ensuring the quality and reliability of systems that underpin the UK's national interests. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the highly secure nature of this role, you must either already hold, or be eligible to obtain, Developed Vetting (DV) - the highest level of UK Security Clearance. To be eligible, you must be a sole UK national (i.e. not hold dual nationality). Please note that this role is based full-time on a secure client site near Reading due to the sensitive nature of the work involved. Your future duties and responsibilities As a DV Cleared Manual Tester at CGI, you'll play a key role in ensuring the reliability and effectiveness of mission-critical systems within our Space, Defence and Intelligence business unit. You will be embedded within Agile delivery teams, collaborating closely with developers, infrastructure specialists and project managers to deliver high-quality solutions that make a real-world impact. This is an exciting opportunity to contribute to national security while working in a fast-paced, technically challenging environment. You will be responsible for designing and executing both manual and automated tests using the most appropriate tools for each task. A strong eye for detail and excellent analytical skills will be essential in identifying defects, conducting preliminary investigations, and working with teams to resolve issues. As part of a collaborative Agile setup, you'll attend daily stand-ups and planning sessions, ensuring testing is well-integrated into the development lifecycle. You'll thrive in this role if you enjoy problem-solving, continuously improving test coverage and quality, and working with cutting-edge technologies in highly secure environments. CGI will provide ongoing training and development to support your growth within the role, and you'll benefit from working on projects with real meaning and purpose. Key responsibilities include: Test Strategy & Planning • Define and maintain comprehensive test plans for infrastructure and DevOps workflows, including environment provisioning, CI/CD pipelines, container orchestration, and cloud services. • Collaborate with product owners, DevOps engineers, and architects during sprint planning to ensure test coverage aligns with user stories and infrastructure-as-code deliverables. Manual & Automated Test Development • Design, develop and execute manual tests for infrastructure components (e.g., server builds, network configurations, storage systems) and automated scripts for regression, integration, and acceptance testing. • Author and maintain automated test suites using tools such as Selenium, Robot Framework, or custom Python/Bash scripts, integrating seamlessly with Jenkins, GitLab CI/CD, or Azure DevOps pipelines. Infrastructure Testing & Validation • Provision and validate ephemeral test environments using Docker, Kubernetes, Terraform, or CloudFormation, ensuring consistency with production configurations. • Execute infrastructure smoke tests, configuration drift checks, and idempotency validations through IaC testing frameworks (e.g., Terratest, InSpec). CI/CD Integration • Embed automated test execution within build pipelines-triggering unit, integration, and end-to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & Root Cause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause investigations for infrastructure incidents, producing clear post-mortem reports and remediation recommendations. Defect Management • Log, triage, and track defects in Jira (or equivalent), ensuring clear reproduction steps, priority ranking, and lifecycle management through to closure. • Collaborate with development and operations teams on bug fixes, retesting, and verifying patches in staging and production-mirroring environments. Quality & Best Practices • Champion infrastructure and security testing best practices, including vulnerability scanning (e.g., OWASP ZAP, Nessus), compliance checks, and disaster-recovery validations. • Contribute to continuous improvement by proposing new testing tools, frameworks, and process enhancements to raise overall system reliability and observability. Agile & Cross-Functional Collaboration • Actively participate in daily stand-ups, sprint reviews, backlog grooming, and retrospectives, bringing a testing perspective to ensure quality is "shifted left." • Work hand-in-hand with developers, SREs, and cloud engineers to embed test hooks, shared dashboards, and automated health checks into the delivery lifecycle. Required qualifications to be successful in this role To be successful in this role, you will have prior experience in a dedicated testing role, ideally within a secure or mission-critical environment. You'll bring a solid understanding of testing methodologies and a passion for ensuring software quality throughout the development lifecycle. Experience with Agile delivery frameworks, particularly SAFe, is highly desirable. You should be confident working with both manual and automated testing tools and have a proven ability to design effective test cases. Familiarity with test management tools such as ALM or TestRail will support you in documenting and tracking testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and root cause analysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing your insights to improve outcomes and drive quality. Given the sensitive nature of the work, a calm, professional approach and discretion are essential. You'll need: • A solid track record within a software testing role • Experience with Continuous Integration tools • Proven ability to design and run manual or automated tests • Proficiency with test management tools such as ALM or TestRail • ISTQB Foundation Certification • Familiarity with Agile frameworks such as SAFe Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
01/11/2025
Full time
Manual Infrastructure Tester (DV Security Clearance) Position Description Are you an experienced Test Analyst with a background in secure or classified programmes, ready to contribute to projects of national importance? Step into a role where you'll challenge the complex to strengthen security and help protect what matters most. As a DV Cleared Test Analyst, you'll work on highly sensitive programmes, ensuring the quality and reliability of systems that underpin the UK's national interests. The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a member not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the highly secure nature of this role, you must either already hold, or be eligible to obtain, Developed Vetting (DV) - the highest level of UK Security Clearance. To be eligible, you must be a sole UK national (i.e. not hold dual nationality). Please note that this role is based full-time on a secure client site near Reading due to the sensitive nature of the work involved. Your future duties and responsibilities As a DV Cleared Manual Tester at CGI, you'll play a key role in ensuring the reliability and effectiveness of mission-critical systems within our Space, Defence and Intelligence business unit. You will be embedded within Agile delivery teams, collaborating closely with developers, infrastructure specialists and project managers to deliver high-quality solutions that make a real-world impact. This is an exciting opportunity to contribute to national security while working in a fast-paced, technically challenging environment. You will be responsible for designing and executing both manual and automated tests using the most appropriate tools for each task. A strong eye for detail and excellent analytical skills will be essential in identifying defects, conducting preliminary investigations, and working with teams to resolve issues. As part of a collaborative Agile setup, you'll attend daily stand-ups and planning sessions, ensuring testing is well-integrated into the development lifecycle. You'll thrive in this role if you enjoy problem-solving, continuously improving test coverage and quality, and working with cutting-edge technologies in highly secure environments. CGI will provide ongoing training and development to support your growth within the role, and you'll benefit from working on projects with real meaning and purpose. Key responsibilities include: Test Strategy & Planning • Define and maintain comprehensive test plans for infrastructure and DevOps workflows, including environment provisioning, CI/CD pipelines, container orchestration, and cloud services. • Collaborate with product owners, DevOps engineers, and architects during sprint planning to ensure test coverage aligns with user stories and infrastructure-as-code deliverables. Manual & Automated Test Development • Design, develop and execute manual tests for infrastructure components (e.g., server builds, network configurations, storage systems) and automated scripts for regression, integration, and acceptance testing. • Author and maintain automated test suites using tools such as Selenium, Robot Framework, or custom Python/Bash scripts, integrating seamlessly with Jenkins, GitLab CI/CD, or Azure DevOps pipelines. Infrastructure Testing & Validation • Provision and validate ephemeral test environments using Docker, Kubernetes, Terraform, or CloudFormation, ensuring consistency with production configurations. • Execute infrastructure smoke tests, configuration drift checks, and idempotency validations through IaC testing frameworks (e.g., Terratest, InSpec). CI/CD Integration • Embed automated test execution within build pipelines-triggering unit, integration, and end-to-end tests on code commits and pull-requests. • Monitor pipeline health and test results; collaborate with DevOps to optimize build times, parallelize tests, and reduce pipeline flakiness. Result Analysis & Root Cause • Analyze test outputs, system logs, and metrics (e.g., via ELK Stack or Prometheus/Grafana) to pinpoint failures and performance regressions. • Lead root-cause investigations for infrastructure incidents, producing clear post-mortem reports and remediation recommendations. Defect Management • Log, triage, and track defects in Jira (or equivalent), ensuring clear reproduction steps, priority ranking, and lifecycle management through to closure. • Collaborate with development and operations teams on bug fixes, retesting, and verifying patches in staging and production-mirroring environments. Quality & Best Practices • Champion infrastructure and security testing best practices, including vulnerability scanning (e.g., OWASP ZAP, Nessus), compliance checks, and disaster-recovery validations. • Contribute to continuous improvement by proposing new testing tools, frameworks, and process enhancements to raise overall system reliability and observability. Agile & Cross-Functional Collaboration • Actively participate in daily stand-ups, sprint reviews, backlog grooming, and retrospectives, bringing a testing perspective to ensure quality is "shifted left." • Work hand-in-hand with developers, SREs, and cloud engineers to embed test hooks, shared dashboards, and automated health checks into the delivery lifecycle. Required qualifications to be successful in this role To be successful in this role, you will have prior experience in a dedicated testing role, ideally within a secure or mission-critical environment. You'll bring a solid understanding of testing methodologies and a passion for ensuring software quality throughout the development lifecycle. Experience with Agile delivery frameworks, particularly SAFe, is highly desirable. You should be confident working with both manual and automated testing tools and have a proven ability to design effective test cases. Familiarity with test management tools such as ALM or TestRail will support you in documenting and tracking testing activity efficiently. An ISTQB Foundation Certification is a strong asset and shows your commitment to professional testing standards. A key part of this role involves problem investigation and root cause analysis, so strong analytical and communication skills are a must. You'll enjoy working as part of a collaborative team, contributing your insights to improve outcomes and drive quality. Given the sensitive nature of the work, a calm, professional approach and discretion are essential. You'll need: • A solid track record within a software testing role • Experience with Continuous Integration tools • Proven ability to design and run manual or automated tests • Proficiency with test management tools such as ALM or TestRail • ISTQB Foundation Certification • Familiarity with Agile frameworks such as SAFe Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Location Birmingham Regional Centre - Arena Central Cardiff Regional Centre - Ty William Morgan Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Manchester Regional Centre - Three New Bailey Telford - Plaza 1 and 2 Worthing - Teville Gate House Stratford Regional Centre - Westfield Avenue About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Agile methodologies and principles. Transitional Sites For more information on where you might be working, review this information on our locations . If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage
01/11/2025
Full time
Location Birmingham Regional Centre - Arena Central Cardiff Regional Centre - Ty William Morgan Edinburgh Regional Centre - Queen Elizabeth House Leeds Regional Centre - Wellington Place Manchester Regional Centre - Three New Bailey Telford - Plaza 1 and 2 Worthing - Teville Gate House Stratford Regional Centre - Westfield Avenue About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Here in HMRC's Chief Digital & Information Group (CDIO) we're increasingly delivering in-house through our growing network of digital delivery centres - hi-tech, innovative facilities across the UK. We are a small, agile team within our Chief Technology and Design Office that focus on Technical Innovation. Our objective isn't necessarily what we can change tomorrow, but the longer-term improvement of the UK tax system. We work to understand and solve problems, proposing innovative solutions through continuous exploration. Tracking emerging technology and market changes, Innovation maintains a future technology focus, with an enviable remit to proactively demonstrate the art of the possible, seeking to tackle challenges at source by 'designing out problems' with new technology, improved processes, user-centred design and innovative solutions. Job description As key member of our multidisciplinary Innovation Team, you'll work alongside User Researchers, Analysts, Designers, Product Managers, Software Developers, Architects, policy, innovation and technology specialists. As a team, you'll develop innovative approaches for digital products that are part of end-to-end services across HMRC and government. This is an exciting opportunity to make real changes for HMRC and our customers through innovation and to join our Architecture community supporting a large-scale dynamic transformation that has profound impact both on customers and our staff. Proactive and reactive to changing opportunities, you'll have the skill to interpret and react to small, medium and large-scale challenges, and the vision to identify potential and future opportunities. By using emerging technology, data, and considering user needs, you'll develop innovative concepts and solutions, supporting Innovation colleagues with technical and architecture expertise. You'll test the art of the possible by designing proof of concepts to test solutions for future services, working with internal groups, third parties, external suppliers and academia to develop concepts and MVPs. You'll run proof of value exercises to support concepts by demonstrating customer and HMRC impact. You'll contribute to business cases and make compelling recommendations for future direction, delivering these to senior partners to influence policy and strategy. You will be an expert Technical Architect, able to investigate, design and develop solutions to technology challenges in a fast-paced, collaborative, multidisciplinary Innovation Team. You will Rapidly develop an understanding of technologies in use and the overall architecture strategy. Work closely with Innovation scrum teams, business partners and IT colleagues to design innovative but appropriate solutions that demonstrate that new technology and approaches can deliver improvements, ensuring operational delivery and that they fit with strategic end-to-end functional design. Be flexible and self-motivated, have a keen eye for detail and a solid focus on quality. Have a good track record in delivering customer-focused technology change and be able to articulate technical detail to non-technical people, so it is understood. Be credible, influential and a team-player. A confident communicator with good interpersonal skills. Be comfortable working creatively in a "fail fast" manner on inception and discovery projects, where scope and concept are not clearly defined or understood and without relying on defined process or established requirements. Person specification We are looking for a Senior Technical Architect who has experience of Leading technical discussions between internal teams and external stakeholders, clearly communicating concepts and driving continuous improvement. Evaluating products/tools and providing enterprise appropriate recommendations. Developing an understanding of user needs, to design user-centred technical service propositions. Identifying business problems and recommending technical solutions and designs. Undertaking structural analysis of technical issues, translating this analysis into technical designs that describe a solution. Building collaborative relationships with partners across teams and services. Articulating technical requirements and implications compellingly to technical and non-technical colleagues, senior leaders, business partners and customers. Working with innovators to design aspirational concepts for future services and processes. Mentoring colleagues. Essential Criteria Governing high and low-level designs with full lifecycle management, from requirements management to supporting the operations teams with service introduction. Effective communication with colleagues, business partners, customers and senior leaders. You are skilled at proactive and reactive communication. Bridging the gap between the technical and non-technical with the ability to translate technical concepts, so they are understood by all. Technical governance and delivering the assurance of a service. Making and guiding effective decisions, explaining clearly how the decision has been reached. Applying strategy for technology that meets business and customer needs with the ability to create, refine and challenge standards, policies, roadmaps and vision statements. Working with business and technology partners to translate business problems into technical designs. You can work across multiple services or a single large or complicated service. Understanding trends and practices outside your team and organisation, their potential impact and how they can fit into broader strategy. Looking beyond the immediate technical problem and identifying wider implications, understanding the broad context. Desirable Criteria Software development and technical architecture. Knowledge of innovative and emerging technologies (e.g. Artificial Intelligence, Geospatial and Synthetic Data, Cryptocurrencies, Open Banking etc.) Cloud computing knowledge and experience designing and implementing (e.g. AWS/Azure/Google or Hybrid) based. Agile methodologies and principles. Transitional Sites For more information on where you might be working, review this information on our locations . If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time. These sites are: Telford Plaza, Telford - moving to Parkside Court, Telford You will be given more information about what this means at the job offer stage
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