Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Title: Automation Engineer - PI HistorianLocation: Billingham, UKWe're seeking an experienced Automation Engineer to own, develop, and maintain our site AVEVA PI data historian ecosystem. You'll be the site SME for PI-integrating legacy process control systems and manufacturing equipment, enabling near real-time data availability, and helping teams transform raw data into meaningful insights for operations, quality, and leadership.What you'll doAct as the site PI System Administrator/SME-deploy, configure, and sustain AVEVA PI to ensure reliability, integrity, and availability.Manage maintenance and keep systems in a validated state aligned with site procedures, GMP, and GAMP expectations.Integrate data from control systems (e.g., Emerson DeltaV, Siemens) and manufacturing equipment; define optimal data acquisition strategies.Partner with Automation and Manufacturing to improve data availability, contextualization, and usability across the business.Develop and support PI Vision displays and coach users on effective data retrieval and visualization.Lead/own quality records including deviations, CAPAs, and effectiveness checks.Provide front-line technical support and prioritize issues and project deliverables with a high degree of autonomy.What you'll bring Minimum qualifications:HND (or equivalent, e.g., time-served apprenticeship) in EC&I or IT AND 7+ years in a front-line delivery role serving the Life Sciences industry.5+ years hands-on configuring and administering AVEVA PI Historian systems.Strong experience integrating manufacturing data and implementing contextualization/presentation solutions.Solid understanding of DCS/PLC environments (preference for Emerson DeltaV and Siemens).Knowledge of batch processing and ISA-88.Experience maintaining software in regulated environments (GMP/GAMP), ideally bio/pharma.Ability to perform admin tasks in automation systems (e.g., DeltaV, PI, Infobatch).Why join usMake a measurable impact by enabling data-driven decisions across a highly regulated manufacturing site.Work with modern automation tech and shape best practices, standards, and data models.Collaborate with a supportive, expert Automation team and cross-functional partners.Competitive salary, with 35 days holiday (Not including Public Holidays), annual incentive plan and up earn up to 21% on your pensionWe are committed to equal opportunities in hiring, promotion, compensation, benefits, and training-regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, or veteran status.
22/07/2026
Full time
Title: Automation Engineer - PI HistorianLocation: Billingham, UKWe're seeking an experienced Automation Engineer to own, develop, and maintain our site AVEVA PI data historian ecosystem. You'll be the site SME for PI-integrating legacy process control systems and manufacturing equipment, enabling near real-time data availability, and helping teams transform raw data into meaningful insights for operations, quality, and leadership.What you'll doAct as the site PI System Administrator/SME-deploy, configure, and sustain AVEVA PI to ensure reliability, integrity, and availability.Manage maintenance and keep systems in a validated state aligned with site procedures, GMP, and GAMP expectations.Integrate data from control systems (e.g., Emerson DeltaV, Siemens) and manufacturing equipment; define optimal data acquisition strategies.Partner with Automation and Manufacturing to improve data availability, contextualization, and usability across the business.Develop and support PI Vision displays and coach users on effective data retrieval and visualization.Lead/own quality records including deviations, CAPAs, and effectiveness checks.Provide front-line technical support and prioritize issues and project deliverables with a high degree of autonomy.What you'll bring Minimum qualifications:HND (or equivalent, e.g., time-served apprenticeship) in EC&I or IT AND 7+ years in a front-line delivery role serving the Life Sciences industry.5+ years hands-on configuring and administering AVEVA PI Historian systems.Strong experience integrating manufacturing data and implementing contextualization/presentation solutions.Solid understanding of DCS/PLC environments (preference for Emerson DeltaV and Siemens).Knowledge of batch processing and ISA-88.Experience maintaining software in regulated environments (GMP/GAMP), ideally bio/pharma.Ability to perform admin tasks in automation systems (e.g., DeltaV, PI, Infobatch).Why join usMake a measurable impact by enabling data-driven decisions across a highly regulated manufacturing site.Work with modern automation tech and shape best practices, standards, and data models.Collaborate with a supportive, expert Automation team and cross-functional partners.Competitive salary, with 35 days holiday (Not including Public Holidays), annual incentive plan and up earn up to 21% on your pensionWe are committed to equal opportunities in hiring, promotion, compensation, benefits, and training-regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, or veteran status.
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
22/07/2026
Full time
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
22/07/2026
Full time
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
22/07/2026
Full time
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
22/07/2026
Full time
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
GAQ327R188 Mission Databricks' Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands on, end to end administration of Databricks's global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail oriented, and resourceful. Responsibilities Administer the company's equity plans for all employees globally. Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. Provide a superior level of customer service to employees, management, and others. Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. Understand and have working knowledge and experience in the application of accounting rules associated with stock based compensation (ASC 718). Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction's rules and regulations. Prepare custom reports and reconciliations to assist in the review of equity and transaction data. Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. Perform other duties and ad hoc requests as requested. Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor's degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. Strong working knowledge of stock plans and various equity award types. General understanding of equity taxation. An expert in the use of Shareworks and Excel (pivot tables, V lookups). Track record of effectively collaborating with cross functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). Demonstrated experience working directly with Shareworks and other major third party equity software systems and brokerage firms. Workday experience. Demonstrated analytical abilities and Excel skills. Benefits We offer comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
22/07/2026
Full time
GAQ327R188 Mission Databricks' Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands on, end to end administration of Databricks's global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail oriented, and resourceful. Responsibilities Administer the company's equity plans for all employees globally. Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. Provide a superior level of customer service to employees, management, and others. Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. Understand and have working knowledge and experience in the application of accounting rules associated with stock based compensation (ASC 718). Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction's rules and regulations. Prepare custom reports and reconciliations to assist in the review of equity and transaction data. Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. Perform other duties and ad hoc requests as requested. Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor's degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. Strong working knowledge of stock plans and various equity award types. General understanding of equity taxation. An expert in the use of Shareworks and Excel (pivot tables, V lookups). Track record of effectively collaborating with cross functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). Demonstrated experience working directly with Shareworks and other major third party equity software systems and brokerage firms. Workday experience. Demonstrated analytical abilities and Excel skills. Benefits We offer comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI Ltd is a leading provider of information systems and marketing solutions and we are seeking a NetSuite Consultant to join our internal NetSuite support team within the Technology Department. This is an opportunity to join a dynamic and people-focused team in a central London location to continue the implementation and migration to NetSuite across a diverse company with almost 1500 staff. CACI Ltd has invested in NetSuite as its cloud business platform of choice, covering key business processes from sales, project management and financials as a replacement for the various Legacy systems following multiple company acquisitions. In this role, you will help us implement, enhance, and migrate existing CRM, ERP, SRP, and CASE business processes to NetSuite and integrate new acquisitions. You will need to possess excellent communication and collaboration skills, deliver functional workshops, configure forms, roles, searches, and reports, design and develop workflows, and provide day-to-day support. You will have plenty of opportunities to apply and develop your knowledge and experience integrating business units with disparate requirements. Reporting to the Applications and Projects Manager in the Technology department and working alongside our team of NetSuite developers and administrators, you will work with the various business units and closely with Finance to define needs, deliver solutions, resolve issues, and deliver ongoing training and support to embed change. The ideal candidate should have at least 3 years of hands-on NetSuite experience, be an out-of-the-box thinker, have a proactive approach, and love a challenge. Responsibilities Discover, design, and implement NetSuite (CRM, SRP, ERP and CASE) for new acquisitions and existing business unit processes. Review and enhance existing NetSuite processes. Perform data analysis, cleansing, mapping, importing, and migration using native NetSuite and third party applications. Build and maintain searches, reports, and role dashboards. Monitor the existing environment and test new releases to ensure our configurations remain operational. Provide end-user training, documentation, and support for NetSuite functionality and features. Research and evaluate new NetSuite features and technologies and provide recommendations for improvement. Work closely with the rest of the team to deliver high-quality solutions and services. Communicate effectively with internal and external stakeholders and manage expectations and feedback. Proactive in identifying and resolving issues. Skills At least 3 years of NetSuite administration experience, ideally with multiple new and complex deployments. Strong experience with workflows, custom attributes, forms and an awareness of SuiteScript. Be able to effectively use Sandbox environments for development and training. Excellent working knowledge of ERP and SRP processes. Great analytical, problem-solving, and troubleshooting skills. Strong written, verbal and presentation skills. Ability to document complex requirements simply. Experience with Financial processes. A collaborative worker. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
22/07/2026
Full time
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI Ltd is a leading provider of information systems and marketing solutions and we are seeking a NetSuite Consultant to join our internal NetSuite support team within the Technology Department. This is an opportunity to join a dynamic and people-focused team in a central London location to continue the implementation and migration to NetSuite across a diverse company with almost 1500 staff. CACI Ltd has invested in NetSuite as its cloud business platform of choice, covering key business processes from sales, project management and financials as a replacement for the various Legacy systems following multiple company acquisitions. In this role, you will help us implement, enhance, and migrate existing CRM, ERP, SRP, and CASE business processes to NetSuite and integrate new acquisitions. You will need to possess excellent communication and collaboration skills, deliver functional workshops, configure forms, roles, searches, and reports, design and develop workflows, and provide day-to-day support. You will have plenty of opportunities to apply and develop your knowledge and experience integrating business units with disparate requirements. Reporting to the Applications and Projects Manager in the Technology department and working alongside our team of NetSuite developers and administrators, you will work with the various business units and closely with Finance to define needs, deliver solutions, resolve issues, and deliver ongoing training and support to embed change. The ideal candidate should have at least 3 years of hands-on NetSuite experience, be an out-of-the-box thinker, have a proactive approach, and love a challenge. Responsibilities Discover, design, and implement NetSuite (CRM, SRP, ERP and CASE) for new acquisitions and existing business unit processes. Review and enhance existing NetSuite processes. Perform data analysis, cleansing, mapping, importing, and migration using native NetSuite and third party applications. Build and maintain searches, reports, and role dashboards. Monitor the existing environment and test new releases to ensure our configurations remain operational. Provide end-user training, documentation, and support for NetSuite functionality and features. Research and evaluate new NetSuite features and technologies and provide recommendations for improvement. Work closely with the rest of the team to deliver high-quality solutions and services. Communicate effectively with internal and external stakeholders and manage expectations and feedback. Proactive in identifying and resolving issues. Skills At least 3 years of NetSuite administration experience, ideally with multiple new and complex deployments. Strong experience with workflows, custom attributes, forms and an awareness of SuiteScript. Be able to effectively use Sandbox environments for development and training. Excellent working knowledge of ERP and SRP processes. Great analytical, problem-solving, and troubleshooting skills. Strong written, verbal and presentation skills. Ability to document complex requirements simply. Experience with Financial processes. A collaborative worker. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
22/07/2026
Full time
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
22/07/2026
Full time
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform. You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations. This is a broad and influential role combining hands on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value. Own the NetSuite platform and roadmap Act as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities. You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business. Lead support operations Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels. You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service. Manage change and releases Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release. You will ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases. Lead and develop the team Lead, coach and develop a team of NetSuite administrators and analysts. You will set clear objectives, manage performance and workload, support career development and build a high performing, collaborative and customer focused team. Own ZoneBilling operations Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time. You will optimise billing workflows, support month end and revenue processes, and lead the resolution of complex billing and system issues. Partner with stakeholders Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications. You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints. Maintain governance, security and compliance Maintain effective controls across NetSuite roles, permissions, data and system processes. You will support audit requirements, SOX style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed. Manage vendors and partners Manage relationships with NetSuite, Zone & Co and third party delivery partners and contractors. You will ensure external partners provide high quality delivery, clear accountability and value for money. You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation. You will also bring: In depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns. Hands on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes. Experience leading and developing a technical or systems team. The ability to balance day to day support requirements with longer term change, improvement and project delivery. A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning. Experience working within an agile or structured change environment, supported by strong governance and documentation. Strong analytical and problem solving skills, with the ability to identify and resolve complex system and business process issues. Excellent communication and stakeholder management skills, including the ability to explain technical concepts clearly to non technical audiences. The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
22/07/2026
Full time
We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform. You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations. This is a broad and influential role combining hands on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value. Own the NetSuite platform and roadmap Act as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities. You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business. Lead support operations Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels. You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service. Manage change and releases Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release. You will ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases. Lead and develop the team Lead, coach and develop a team of NetSuite administrators and analysts. You will set clear objectives, manage performance and workload, support career development and build a high performing, collaborative and customer focused team. Own ZoneBilling operations Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time. You will optimise billing workflows, support month end and revenue processes, and lead the resolution of complex billing and system issues. Partner with stakeholders Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications. You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints. Maintain governance, security and compliance Maintain effective controls across NetSuite roles, permissions, data and system processes. You will support audit requirements, SOX style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed. Manage vendors and partners Manage relationships with NetSuite, Zone & Co and third party delivery partners and contractors. You will ensure external partners provide high quality delivery, clear accountability and value for money. You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation. You will also bring: In depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns. Hands on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes. Experience leading and developing a technical or systems team. The ability to balance day to day support requirements with longer term change, improvement and project delivery. A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning. Experience working within an agile or structured change environment, supported by strong governance and documentation. Strong analytical and problem solving skills, with the ability to identify and resolve complex system and business process issues. Excellent communication and stakeholder management skills, including the ability to explain technical concepts clearly to non technical audiences. The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with the business and legal practices in EMEA and Asia to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services, driving consistency, efficiencies, operational excellence, and continual service improvement across the Firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities, including the responsible adoption of Gen AI capabilities that enhance productivity, improve service delivery, and support the Firm's broader technology strategy. This position is also a primary point of contact for office Directors of Administration within the region to address IT questions and concerns. Perform other additional duties as assigned. Hours: Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business. Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms. Responsibilities Responsibilities: Collaborate with the Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects. Engage with stakeholders to capture and reflect the Voice of the Client in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys. Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy. Oversee day-to-day IT support operations to uphold service standards, performance, security, and user satisfaction in alignment with the Global Director's strategic objectives. Build and maintain strong relationships with office leadership, practice groups, and business units in EMEA and Asia to ensure IT services meet evolving business needs. Support and promote adoption of firm-approved technologies, including AI-enabled tools and automation capabilities, to improve service efficiency and user productivity. Supervise and develop IT support teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement. Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery. Support the effective operation of the service support desk following global standards by monitoring issue resolution, trend data, and adherence to SLAs and KPIs. Monitor and report on service performance metrics, user satisfaction, adoption trends, and budget utilization; identify issues and recommend process improvements. Assist in asset and configuration management for offices in EMEA and Asia, ensuring alignment with global standards. Support the implementation, adoption, and optimisation of ServiceNow as a key platform for IT service management. Participate in major incident coordination and ensure post-incident reviews are completed, and improvement actions are tracked. Participate in vendor management and contract negotiations for EMEA and Asia IT services, monitoring vendor performance against service expectations and business outcomes. Ensure compliance with Firm policies, security standards, governance requirements, and specific regulatory obligations. Prepare dashboards aligned with global standards, executive-ready updates, and regular reporting on service levels, KPIs, operational health, and improvement opportunities for the Director: Global Technology Services. Travel to offices as needed to meet with lawyers, administrators, business leadership, and local IT teams to better understand service needs, adoption opportunities, and operational challenges. Collaborate with peers and global counterparts to enhance IT services, improve utilisation, eliminate non-value added activities, and standardise service delivery where appropriate. Perform other duties as assigned or required to meet Firm goals and objectives. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor's degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience, skills and personal attributes: Professional Experience: Demonstrated progressive IT experience, with a strong track record in leadership or senior roles. Experience in a legal or other professional services environment strongly preferred. Strong experience in IT operations, service delivery, stakeholder engagement, and business alignment. Proven ability to establish and maintain strong long-term relationships and to interact professionally with a diverse set of executives, managers, lawyers, business staff, and subject matter experts. Experience developing or improving policies, procedures, documentation, and service frameworks that support an effective IT function. Proven change management skills and experience leading operational or organisational improvements. Ability to work on own initiative and without close supervision in a fast paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that can improve service efficiency and user productivity. Ability to articulate complex technologies to non technical audiences and help technical teams better understand business requirements. Strong analytical and critical thinking skills, including the ability to interpret service data and recommend practical improvements. The confidence to contribute as part of a senior management team. Performance Traits: Strong written and verbal communication skills; able to communicate effectively and professionally with all levels of the Firm and outside vendors. Ability to work in a diverse team environment and effectively support the demanding needs of the Firm. Ability to work under pressure and meet deadlines while managing shifting priorities. Self starter with a high level of initiative and independent judgement. Strong customer service skills, able to anticipate needs and deliver practical, business aligned solutions. Strong attention to detail, organisational skills, and the ability to oversee multiple projects. Analytical and data driven mindset with the ability to use metrics, trends, and feedback to drive service improvement. Strong appreciation of value achieved through astute financial management, including budget planning, operational expense awareness, and cost effective decision making. High level of discretion in preserving the confidentiality of sensitive information. Proactive and creative in identifying and solving problems and issues. . click apply for full job details
22/07/2026
Full time
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with the business and legal practices in EMEA and Asia to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services, driving consistency, efficiencies, operational excellence, and continual service improvement across the Firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities, including the responsible adoption of Gen AI capabilities that enhance productivity, improve service delivery, and support the Firm's broader technology strategy. This position is also a primary point of contact for office Directors of Administration within the region to address IT questions and concerns. Perform other additional duties as assigned. Hours: Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business. Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms. Responsibilities Responsibilities: Collaborate with the Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects. Engage with stakeholders to capture and reflect the Voice of the Client in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys. Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy. Oversee day-to-day IT support operations to uphold service standards, performance, security, and user satisfaction in alignment with the Global Director's strategic objectives. Build and maintain strong relationships with office leadership, practice groups, and business units in EMEA and Asia to ensure IT services meet evolving business needs. Support and promote adoption of firm-approved technologies, including AI-enabled tools and automation capabilities, to improve service efficiency and user productivity. Supervise and develop IT support teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement. Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery. Support the effective operation of the service support desk following global standards by monitoring issue resolution, trend data, and adherence to SLAs and KPIs. Monitor and report on service performance metrics, user satisfaction, adoption trends, and budget utilization; identify issues and recommend process improvements. Assist in asset and configuration management for offices in EMEA and Asia, ensuring alignment with global standards. Support the implementation, adoption, and optimisation of ServiceNow as a key platform for IT service management. Participate in major incident coordination and ensure post-incident reviews are completed, and improvement actions are tracked. Participate in vendor management and contract negotiations for EMEA and Asia IT services, monitoring vendor performance against service expectations and business outcomes. Ensure compliance with Firm policies, security standards, governance requirements, and specific regulatory obligations. Prepare dashboards aligned with global standards, executive-ready updates, and regular reporting on service levels, KPIs, operational health, and improvement opportunities for the Director: Global Technology Services. Travel to offices as needed to meet with lawyers, administrators, business leadership, and local IT teams to better understand service needs, adoption opportunities, and operational challenges. Collaborate with peers and global counterparts to enhance IT services, improve utilisation, eliminate non-value added activities, and standardise service delivery where appropriate. Perform other duties as assigned or required to meet Firm goals and objectives. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor's degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience, skills and personal attributes: Professional Experience: Demonstrated progressive IT experience, with a strong track record in leadership or senior roles. Experience in a legal or other professional services environment strongly preferred. Strong experience in IT operations, service delivery, stakeholder engagement, and business alignment. Proven ability to establish and maintain strong long-term relationships and to interact professionally with a diverse set of executives, managers, lawyers, business staff, and subject matter experts. Experience developing or improving policies, procedures, documentation, and service frameworks that support an effective IT function. Proven change management skills and experience leading operational or organisational improvements. Ability to work on own initiative and without close supervision in a fast paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that can improve service efficiency and user productivity. Ability to articulate complex technologies to non technical audiences and help technical teams better understand business requirements. Strong analytical and critical thinking skills, including the ability to interpret service data and recommend practical improvements. The confidence to contribute as part of a senior management team. Performance Traits: Strong written and verbal communication skills; able to communicate effectively and professionally with all levels of the Firm and outside vendors. Ability to work in a diverse team environment and effectively support the demanding needs of the Firm. Ability to work under pressure and meet deadlines while managing shifting priorities. Self starter with a high level of initiative and independent judgement. Strong customer service skills, able to anticipate needs and deliver practical, business aligned solutions. Strong attention to detail, organisational skills, and the ability to oversee multiple projects. Analytical and data driven mindset with the ability to use metrics, trends, and feedback to drive service improvement. Strong appreciation of value achieved through astute financial management, including budget planning, operational expense awareness, and cost effective decision making. High level of discretion in preserving the confidentiality of sensitive information. Proactive and creative in identifying and solving problems and issues. . click apply for full job details
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, Back End data flows, and support tiers across Legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). [1, 2] Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue/CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, Back End data flows, and support tiers across Legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). [1, 2] Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue/CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Location: Euston, London (onsite) Rate: £15.00 - £16.00 per hour Duration: ASAP start until mid-August We are currently seeking an IT Systems Administrator to join a busy IT support team to start ASAP on a temporary basis until mid-August, providing first-line technical support to approximately 100 onsite users and a wider user base of around 300 employees across multiple locations. Key Responsibilities: Provide 1st line IT support across hardware, software and user account issues. Support users with Active Directory, Office 365, Citrix and video conferencing platforms including Teams, Zoom and Webex. Escalate complex issues to senior IT team members when required. Assist with IT projects and ongoing system improvements. About You: Previous 1st Line Support or IT Support experience in a corporate office Good knowledge of Active Directory, Office 365 and Citrix environments Strong communication and problem-solving skills. Able to work effectively in a fast-paced environment and provide excellent customer service. Experience of Citrix and Teams Viewer. Desirable: Knowledge of Azure AD and Endpoint Manager. Experience providing remote support to end users. Technical certifications or an IT-related qualification. This is a great opportunity for an immediately available IT professional looking for a short-term assignment within a professional and supportive environment. If you have the above skills and are available to start immediately and commit to this role until mid-August, apply now!
22/07/2026
Seasonal
Location: Euston, London (onsite) Rate: £15.00 - £16.00 per hour Duration: ASAP start until mid-August We are currently seeking an IT Systems Administrator to join a busy IT support team to start ASAP on a temporary basis until mid-August, providing first-line technical support to approximately 100 onsite users and a wider user base of around 300 employees across multiple locations. Key Responsibilities: Provide 1st line IT support across hardware, software and user account issues. Support users with Active Directory, Office 365, Citrix and video conferencing platforms including Teams, Zoom and Webex. Escalate complex issues to senior IT team members when required. Assist with IT projects and ongoing system improvements. About You: Previous 1st Line Support or IT Support experience in a corporate office Good knowledge of Active Directory, Office 365 and Citrix environments Strong communication and problem-solving skills. Able to work effectively in a fast-paced environment and provide excellent customer service. Experience of Citrix and Teams Viewer. Desirable: Knowledge of Azure AD and Endpoint Manager. Experience providing remote support to end users. Technical certifications or an IT-related qualification. This is a great opportunity for an immediately available IT professional looking for a short-term assignment within a professional and supportive environment. If you have the above skills and are available to start immediately and commit to this role until mid-August, apply now!
Overall Purpose The Director of Technology is a member of the K-12 senior leadership team, reporting directly to the Head of School and providing strategic leadership for the planning, governance, and coordination of technology, library, information literacy/research, media, artificial intelligence, data protection, and digital systems across the School. The role includes oversight of digital strategy, school-wide academic and operational systems, cybersecurity, communications infrastructure, and organizational technology operations. The Director of Technology collaborates with members of the senior leadership team, the Director of Teaching and Learning, and Principals to develop coordinated digital strategy and governance frameworks aligned with curricular innovation, AI integration, effective teaching and learning practices, data-informed decision making, and responsible technology use. As an instructional and strategic leader, the Director of Technology fosters a collaborative professional culture that advances innovation, ethical digital practice, and high-quality teaching and learning. The Director of Technology manages the Technology, Information Literacy, and Media (TILM) department. This role manages an IT Manager, Network & Data Integration Manager, and Systems Administrator. Additionally, the Director of Technology works closely with divisional technology coordinators, divisional librarians, data and technology support specialists, library support staff, all of whom support the growth and development of technology. Media Services has a A/V Production Coordinator and a School Center Manager. For academics, ASL primarily uses Apple Macintosh computer systems, with iPads in Grades K to 2 and 1:1 MacBooks in Grades 3 12. Summary of Major Responsibilities Support ASL's mission by enhancing teaching, learning, and organizational effectiveness through the strategic, ethical, and secure integration of technology, library, information literacy/research, media, artificial intelligence, and digital systems across the School Report directly to the Head of School, collaborating with divisional principals and senior administrators on K 12 strategic planning, budgeting, risk management, and institutional innovation. Deliver periodic reports to the Board of Trustees on digital strategy, cybersecurity posture, AI governance, data protection compliance, and school wide academic and operational systems Lead development and execution of a multi year technology and AI strategy aligned with the School's strategic goals Advise the Head of School and Board on emerging technologies, AI, cybersecurity, and digital risk Lead organizational policy development in AI, digital ethics, data governance, and responsible technology use Lead and participate in the recruitment, supervision, and evaluation of technology, library and media personnel in conjunction with divisional Principals and the Head of School Coordinate with the Office of Teaching and Learning and divisional principals to lead organization wide integration of technology, AI, information literacy, media, and digital pedagogy aligned with research based instructional practices and responsible innovation Work closely and productively with team leaders and department heads to use research based methods to integrate technology, information skills/research and media into teaching and learning, and to support instructional strategies Serve on the K 12 Academic Leadership Team, participating in school wide curriculum development and academic program initiatives Lead professional learning aligned to TILM priorities by directing technology coordinators, librarians, and technology associates to design and facilitate on campus professional learning in collaboration with the Office of Teaching and Learning, and to support relevant external learning opportunities Stay up to date with topics in educational technology, library, information skills/research and media by attending learning conferences, participating in online educational communities, consuming current literature, and testing new programs and systems with regularity Lead development and implementation of school wide Digital Citizenship, AI literacy, and digital wellbeing frameworks for students, faculty, and families Critically assess and improve operational uses of technology by non academic departments Oversee strategic planning, daily operations, personnel supervision, budget management, long term capital planning, vendor contract negotiation, and departmental goals and outcomes for the TILM department Take personal responsibility to support members of the technology/library/media department when after hours and weekend work is required for planned upgrades or emergency trouble shooting or repairs Conduct regular performance evaluations for members of the technology/library/media department, ensuring that team members embrace new projects and provide outstanding support for faculty and staff members of varying skill levels Lead strategic vendor evaluation, contract negotiation, data processing agreements, privacy compliance review, and performance management for technology, software, infrastructure, AI systems, and school wide academic and operational platforms Lead development, review, and enforcement of organizational policies related to responsible use, AI governance, digital ethics, cybersecurity, safeguarding in digital environments, and acceptable technology use Serve as the School's formally designated Data Protection Officer and oversee compliance with UK GDPR and the Data Protection Act 2018, including SARs, DPIAs, LIAs, vendor compliance, biometric data governance, incident response protocols, and regulatory liaison where required Perform any other duties as are within the scope, spirit and purpose of the job as requested by the Head of School Essential Qualifications/Experience Technological leadership experience in a school setting Substantive teaching experience in a technology/library/media program Substantive experience in best practices for curriculum development and teaching A commitment to student learning and experience implementing effective strategies and programs Ability to assimilate and communicate complex information succinctly and persuasively, both verbally and in writing. Well developed interpersonal skills that inspire trust, confidence and credibility with all constituencies Knowledge and experience in effective teacher supervision, evaluation, and mentoring Evidence of a commitment to continuous professional development, demonstrated by appropriate professional memberships, conference attendance, and presentations Strong leadership, project management, decision making, and a commitment to collaboration A proven commitment to the safeguarding and welfare of children and promoting ethical and thoughtful uses of technology Desirable Qualifications/Experience Previous experience as a Director of Technology in a similar institution in a diverse setting
22/07/2026
Full time
Overall Purpose The Director of Technology is a member of the K-12 senior leadership team, reporting directly to the Head of School and providing strategic leadership for the planning, governance, and coordination of technology, library, information literacy/research, media, artificial intelligence, data protection, and digital systems across the School. The role includes oversight of digital strategy, school-wide academic and operational systems, cybersecurity, communications infrastructure, and organizational technology operations. The Director of Technology collaborates with members of the senior leadership team, the Director of Teaching and Learning, and Principals to develop coordinated digital strategy and governance frameworks aligned with curricular innovation, AI integration, effective teaching and learning practices, data-informed decision making, and responsible technology use. As an instructional and strategic leader, the Director of Technology fosters a collaborative professional culture that advances innovation, ethical digital practice, and high-quality teaching and learning. The Director of Technology manages the Technology, Information Literacy, and Media (TILM) department. This role manages an IT Manager, Network & Data Integration Manager, and Systems Administrator. Additionally, the Director of Technology works closely with divisional technology coordinators, divisional librarians, data and technology support specialists, library support staff, all of whom support the growth and development of technology. Media Services has a A/V Production Coordinator and a School Center Manager. For academics, ASL primarily uses Apple Macintosh computer systems, with iPads in Grades K to 2 and 1:1 MacBooks in Grades 3 12. Summary of Major Responsibilities Support ASL's mission by enhancing teaching, learning, and organizational effectiveness through the strategic, ethical, and secure integration of technology, library, information literacy/research, media, artificial intelligence, and digital systems across the School Report directly to the Head of School, collaborating with divisional principals and senior administrators on K 12 strategic planning, budgeting, risk management, and institutional innovation. Deliver periodic reports to the Board of Trustees on digital strategy, cybersecurity posture, AI governance, data protection compliance, and school wide academic and operational systems Lead development and execution of a multi year technology and AI strategy aligned with the School's strategic goals Advise the Head of School and Board on emerging technologies, AI, cybersecurity, and digital risk Lead organizational policy development in AI, digital ethics, data governance, and responsible technology use Lead and participate in the recruitment, supervision, and evaluation of technology, library and media personnel in conjunction with divisional Principals and the Head of School Coordinate with the Office of Teaching and Learning and divisional principals to lead organization wide integration of technology, AI, information literacy, media, and digital pedagogy aligned with research based instructional practices and responsible innovation Work closely and productively with team leaders and department heads to use research based methods to integrate technology, information skills/research and media into teaching and learning, and to support instructional strategies Serve on the K 12 Academic Leadership Team, participating in school wide curriculum development and academic program initiatives Lead professional learning aligned to TILM priorities by directing technology coordinators, librarians, and technology associates to design and facilitate on campus professional learning in collaboration with the Office of Teaching and Learning, and to support relevant external learning opportunities Stay up to date with topics in educational technology, library, information skills/research and media by attending learning conferences, participating in online educational communities, consuming current literature, and testing new programs and systems with regularity Lead development and implementation of school wide Digital Citizenship, AI literacy, and digital wellbeing frameworks for students, faculty, and families Critically assess and improve operational uses of technology by non academic departments Oversee strategic planning, daily operations, personnel supervision, budget management, long term capital planning, vendor contract negotiation, and departmental goals and outcomes for the TILM department Take personal responsibility to support members of the technology/library/media department when after hours and weekend work is required for planned upgrades or emergency trouble shooting or repairs Conduct regular performance evaluations for members of the technology/library/media department, ensuring that team members embrace new projects and provide outstanding support for faculty and staff members of varying skill levels Lead strategic vendor evaluation, contract negotiation, data processing agreements, privacy compliance review, and performance management for technology, software, infrastructure, AI systems, and school wide academic and operational platforms Lead development, review, and enforcement of organizational policies related to responsible use, AI governance, digital ethics, cybersecurity, safeguarding in digital environments, and acceptable technology use Serve as the School's formally designated Data Protection Officer and oversee compliance with UK GDPR and the Data Protection Act 2018, including SARs, DPIAs, LIAs, vendor compliance, biometric data governance, incident response protocols, and regulatory liaison where required Perform any other duties as are within the scope, spirit and purpose of the job as requested by the Head of School Essential Qualifications/Experience Technological leadership experience in a school setting Substantive teaching experience in a technology/library/media program Substantive experience in best practices for curriculum development and teaching A commitment to student learning and experience implementing effective strategies and programs Ability to assimilate and communicate complex information succinctly and persuasively, both verbally and in writing. Well developed interpersonal skills that inspire trust, confidence and credibility with all constituencies Knowledge and experience in effective teacher supervision, evaluation, and mentoring Evidence of a commitment to continuous professional development, demonstrated by appropriate professional memberships, conference attendance, and presentations Strong leadership, project management, decision making, and a commitment to collaboration A proven commitment to the safeguarding and welfare of children and promoting ethical and thoughtful uses of technology Desirable Qualifications/Experience Previous experience as a Director of Technology in a similar institution in a diverse setting
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Architect: Infrastructure & Access Management. Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi-factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity-based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy-driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk-based authentication, and device/state signals. Guide the operation and hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro-Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM-related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross-regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large-scale enterprise experience preferred. Relevant industry certifications such as CISSP Microsoft Certified: Identity and Access Administrator Associate required Azure Cybersecurity Expert preferred Certified Identity and Access Manager (CIAM) are highly desirable Technical Skills: Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits: Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
22/07/2026
Full time
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our IT department in our London office as an Architect: Infrastructure & Access Management. Responsibilities Stay current with emerging IAM technologies such as passwordless authentication, decentralized identity frameworks, and adaptive access controls. Collaborate with the Senior Architect Information Security and lead the implementation of identity governance automation, leveraging machine learning for anomaly detection and remediation. Ensure seamless integration of multi-factor authentication (MFA) with biometric and mobile device capabilities to improve both security and user experience. Champion the adoption of identity threat detection and response (ITDR) solutions to proactively identify and mitigate identity-based attacks. Develop and maintain the firm's IAM architecture, including identity lifecycle, access governance, and privileged access controls. Design secure authentication and authorization patterns (OpenID Connect, SAML, OAuth, Kerberos, LDAP) and in conjunction with the Platform Engineering team, Conditional Access policies aligned with Microsoft best practices. Embed zero trust and least privilege principles across all privileged roles and enterprise applications. Responsible for global firewall design and architecture. Architect and enhance privileged access management (PAM) capabilities, including approval workflows and continuous monitoring. Collaborate with Security to design Azure Policies and guardrails, supporting audit readiness and remediation (e.g., ISO 27001, ISO 22301). Integrate IAM with HR, IT, and engineering systems to ensure policy-driven access throughout the user lifecycle. Oversee Conditional Access deployment, risk-based authentication, and device/state signals. Guide the operation and hardening of multi-site Active Directory domains/forests and cloud identity components (Entra/Azure AD). Align IAM with Firewall, Micro-Segmentation, NDR, Remote Access, and Certificate Management strategies. Assess IAM-related vulnerabilities and design timely mitigations. Establish and maintain reference architectures, design standards, runbooks, and documentation. Participate in vendor governance, roadmap reviews, and security notifications. Communicate architecture decisions to senior business and IT leaders; foster cross-regional collaboration. Track industry trends and recommend innovations to improve security and reduce complexity. Perform other duties as assigned or required to meet Firm goals and objectives The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications Bachelor's degree in Computer Science, Information Technology, or related field; equivalent experience considered. Approx. 7-10 years in IAM/identity engineering/architecture within large or enterprise environments; 3+ years leading complex IAM design initiatives. Prior global/large-scale enterprise experience preferred. Relevant industry certifications such as CISSP Microsoft Certified: Identity and Access Administrator Associate required Azure Cybersecurity Expert preferred Certified Identity and Access Manager (CIAM) are highly desirable Technical Skills: Deep expertise in Microsoft identity and security across SaaS/PaaS, IAM, and Privileged Access domains; advanced Entra ID/Azure AD and on prem AD. Strong command of SSO and authentication protocols: OpenID Connect, SAML, OAuth, Kerberos, LDAP. Hands on RBAC design, entitlement management, and automated provisioning/de provisioning pipelines. Proficiency with PowerShell and RESTful integrations for identity automation and compliance checks. Familiarity with NDR and Micro Segmentation patterns; understanding of network topologies and their interplay with IAM. Experience hardening infrastructure and monitoring for malware/unauthorized access in hybrid environments. Exposure to Azure Policy and landing zone guardrails; Conditional Access at scale. Performance Traits: Excellent written and verbal communication; able to explain complex identity concepts to diverse audiences. Strong customer focus, initiative, and ability to operate under pressure with shifting priorities. Collaborative across business analysts, developers, data teams, and security; resilient, agile mindset; commitment to process improvement and structured operational practices. High discretion in handling sensitive information; willingness to challenge the status quo constructively. Willingness to challenge the status quo. At Mayer Brown, we are committed to creating an inclusive work environment that offers our people the opportunity and support they need to succeed. Our culture promotes mutual respect, acceptance, cooperation and productivity among people from all backgrounds and values different perspectives and ideas. One of our core values at Mayer Brown is to promote inclusion at all levels within the business which is actively supported by our Employee Resource Groups - LGBTQI+, Fusion (Race & Ethnicity), Multi-faith, Women, Enable (Disability), Social Inclusion and Opportunities Network and Work and Me (Family). We are happy to discuss any reasonable adjustments that individuals may require throughout the recruitment process and once they have joined the Firm.
Linux System Admin - 90k CHF - Lugano - 6046 Company: I'm working with a unique consultancy that reinvests most of its profits into R&D, meaning they constantly evolve. Offering their customers free analysis and proofs of concept, ensuring a quality customer friendly experience, which only strengthens their long term relationships. Covering a wide range of topics, including GRC, digitalisation and globalisation, they have seen great success and are looking to grow in various areas, and you could be just the person for them. Do you want to join a socially responsible, ever evolving company where your impact is tangible? This is the company for you! Responsibilities You will manage Linux systems in production (Debian, RedHat/RHEL) including installation, configuration, and maintenance You will support system reliability through monitoring, performance analysis, and incident troubleshooting You will implement security hardening, including access control, permissions, and firewall configuration (firewalld) You will automate operational tasks using Bash scripting and patching processes You will support Apache environments including SSL/TLS and module configuration You will maintain backup processes and system availability across infrastructure Required Skills You MUST have an EU/UK passport You MUST speak fluent (C1+) Italian and English You have 5+ years experience as a Linux System Administrator in enterprise environments You have strong expertise in Debian and RedHat/RHEL systems You have solid knowledge of networking fundamentals (TCP/IP, DNS, SSH, DHCP) You have hands on experience with Apache configuration and SSL/TLS management You have experience supporting production infrastructure and troubleshooting complex issues Desired Skills You speak German You have Linux or infrastructure certifications You have experience with monitoring tools Company Benefits You can work in an ever evolving company, where individual growth is heavily promoted You will be rewarded for your performance - several bonus and promotion systems are in place! You will be continuously supported by management, and your team You will have access to various training schemes and opportunities You will receive a relocation package You can join a company that promotes both vertical and horizontal progression - the possibilities are endless!
22/07/2026
Full time
Linux System Admin - 90k CHF - Lugano - 6046 Company: I'm working with a unique consultancy that reinvests most of its profits into R&D, meaning they constantly evolve. Offering their customers free analysis and proofs of concept, ensuring a quality customer friendly experience, which only strengthens their long term relationships. Covering a wide range of topics, including GRC, digitalisation and globalisation, they have seen great success and are looking to grow in various areas, and you could be just the person for them. Do you want to join a socially responsible, ever evolving company where your impact is tangible? This is the company for you! Responsibilities You will manage Linux systems in production (Debian, RedHat/RHEL) including installation, configuration, and maintenance You will support system reliability through monitoring, performance analysis, and incident troubleshooting You will implement security hardening, including access control, permissions, and firewall configuration (firewalld) You will automate operational tasks using Bash scripting and patching processes You will support Apache environments including SSL/TLS and module configuration You will maintain backup processes and system availability across infrastructure Required Skills You MUST have an EU/UK passport You MUST speak fluent (C1+) Italian and English You have 5+ years experience as a Linux System Administrator in enterprise environments You have strong expertise in Debian and RedHat/RHEL systems You have solid knowledge of networking fundamentals (TCP/IP, DNS, SSH, DHCP) You have hands on experience with Apache configuration and SSL/TLS management You have experience supporting production infrastructure and troubleshooting complex issues Desired Skills You speak German You have Linux or infrastructure certifications You have experience with monitoring tools Company Benefits You can work in an ever evolving company, where individual growth is heavily promoted You will be rewarded for your performance - several bonus and promotion systems are in place! You will be continuously supported by management, and your team You will have access to various training schemes and opportunities You will receive a relocation package You can join a company that promotes both vertical and horizontal progression - the possibilities are endless!
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
22/07/2026
Full time
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
22/07/2026
Full time
Huddersfield 30,000 - 35,000 Office Based Permanent Looking for more than just another IT support role? We're recruiting on behalf of a long-established Yorkshire manufacturer looking to strengthen its internal IT team with the appointment of an experienced IT Systems & Support Engineer. This is far more than a traditional support role. The business has a clear long-term succession plan in place and is looking for someone with the ambition and technical capability to develop into a broader IT Operations role over the next two years, working alongside an experienced IT Manager before taking on increasing responsibility. If you're looking for genuine career progression rather than simply moving sideways, this is an excellent opportunity to build your career within a stable, growing manufacturing business. The Role Joining a small, close-knit IT team, you'll provide day-to-day technical support whilst becoming increasingly involved in infrastructure, networking, cyber security and operational IT. Alongside you will be an experienced Business Systems Analyst responsible for ERP, MRP and wider business applications, allowing this role to focus on the operational technology estate. You'll gain exposure to a wide range of technologies and projects whilst working closely with experienced colleagues who are committed to supporting your development. Key Responsibilities Provide 1st and 2nd line support across the business Support Microsoft 365, Entra ID, Intune and Windows environments Assist with Windows Server and Hyper-V administration Support networking, switching and firewall infrastructure Manage user accounts, devices and endpoint technologies Assist with backup, disaster recovery and cyber security Support telephony, CCTV and manufacturing technology Work with third-party suppliers Contribute to infrastructure improvements and IT projects Maintain technical documentation and procedures Technology Environment Microsoft 365 Entra ID (Azure AD) Intune Autopilot Windows Server Hyper-V SonicWall Microsoft Defender Networking & Switching Backup & Disaster Recovery CCTV ERP-integrated manufacturing systems We're Interested In You'll probably already be working as a: IT Systems Engineer IT Support Engineer Senior IT Support Engineer 2nd Line Engineer 3rd Line Engineer Systems Administrator Infrastructure Engineer Technical Support Engineer Manufacturing experience would be advantageous but isn't essential. More important is someone who enjoys learning, takes ownership of problems and wants to continue developing technically whilst progressing into a broader operational role. Why Apply? Genuine progression into an IT Operations position Structured succession planning over the next two years Broad technical exposure across infrastructure and operational technology Small team where your contribution is recognised Stable and successful manufacturing environment Opportunity to influence systems and processes Long-term career development Salary: 30,000 - 35,000 Location: Huddersfield (Office Based) Why this opportunity? Most IT support roles offer incremental progression. This role offers something much rarer. The business is investing in someone now, giving them the time to develop, learn the environment and build the knowledge needed to take on a much broader operational IT position in the future. If you're ambitious, technically curious and looking for your next long-term move, we'd love to hear from you.
