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At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY is a global leader in assurance, tax, transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you'll work with technologists and business experts, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you'll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Lead the overall Level 4 Service Desk Support Function for all EY applications and services. Develop and deploy an effective and efficient "best practice" Level 4 Support Desk capability for all EY applications & Services. Support and enable an end-to-end Service Delivery Management capability for all Systems & Services that ensures an effective and efficient service for each application or service. Act as the overall accountable point contact and escalation for Level 4 Support Function for all EY applications and services. Be accountable for delivering to the SLA's, OLA's, and contractual commitments for Level 4, and act as a key enabler for the success of other complementary support functions. Responsible for the smooth, on-going operation and support for a portfolio of complex solutions and is responsible for their successful deployment to the user communities Responsible for the running, maintenance and support of technology projects post-transition, being accountable for the quality of support Drives the development and implementation of processes and approaches to ensure quality standards of support engineering activities Develops trusted relationships with senior business stakeholders to gain an in-depth understanding of key business processes, products and services, and influences others to ensure business case and customer satisfaction goals are met Your key responsibilities Build & Effectively lead the Level 4 Support Function to deliver standardised, reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Support for the development and deployment of a cohesive "best practice" end to end Service Delivery capability for all Systems & Services. Develop and effectively lead the Level 4 Helpdesk Support Function through clear Accountabilities, effective Communication, adherence to and advocacy for Quality & Compliance. Responsible for the on-going management of existing development and related pre-production environments for multiple, complex solutions, setting priorities and expectations with regards to delivery timing, resource requirements and monitoring outcomes Manages and oversees the assessment, analysis, planning and design of release packages, including assessment of risk and delivery of post release reviews Evaluates risks to integrity of infrastructure inherent in proposed implementations, reviews effectiveness of change implementations and incorporates improvements to organizational procedures governing change management Contributes to business cases and ROM estimates for multiple, complex projects and performs financial management functions including monthly forecasting, annual budgeting, reviewing and approving invoices and identifying cost savings Manages operational support service providers to assure internal and external providers are meeting service level agreements and performance metrics Develops long-term, trusted relationships with senior stakeholders to gain an in-depth understanding of products, services and key business processes and utilized deep business knowledge to oversees activities of multiple teams to provide project engineering deliverables in alignment with business requirements Skills and attributes for success Highly advanced understanding of technology including networks, storage systems, servers, operating systems, applications, database and web platforms Highly advanced programming knowledge and experience Demonstrates in-depth knowledge of key business processes, products and services, within agreed areas of expertise and is able to provide input and advice to key stakeholders, such as Product Owners, business sponsors and Service Delivery Managers on complex queries To qualify for the role, you must have Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred More than 10 years of relevant work experience Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism Exceptional experience in customer facing roles Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems Considerable experience working virtually in a globally-dispersed team Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment Proven experience adhering to strategic operational plans and translating them into actionable roadmaps Ideally, you'll also have Experience working with ServiceNow or similar tool. Experience working Agile/Scrum environment preferred. Experience working in Dev Ops organizations preferred. Experience in a professional services industry preferred. Experience working in TFS and TFS Release Management is preferred. Project management certification is preferred (PMI/CAPM or PMP, PRINCE2). Familiarity with ITIL v2 or 3 would be advantageous What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale. You will work with technologists and business specialists, blending EY's deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a champion for change and growth, you will be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact. The opportunity The selected candidate will: Support the development and deployment of a cohesive "best practice" Service Delivery Management capability for all Systems & Services that ensures an effective end-to-end support service for each application or service. Deliver reliable, best in class support services in a manner that meets our contractual obligations and delights our customers and clients. Be accountable for the transparent end to end delivery of service to customers and clients to the SLA's, OLA's, and contractual commitments. Act as an accountable point contact and escalation for customer and client leadership for EY's Service Delivery. Responsible for implementation, effective and efficient execution and usage of EY's Service Management processes and framework to deliver to the agreed Service Levels and contractual commitments. Manage communication to Client, EY and regional leadership during critical situations Manage concerns and provide updates to the Client account team and executives Develop and maintain key relationships with Clients and customers to ensure accurate and meaningful transparency is provided to executives on key issues Help resolve key intensified issues ensuring that the Client requirement is well understood by EY and provide frequent updates to both Client and EY leadership on resolution progress Maintain detailed information on EY performance and regularly review project health with Client / EY leaders for assigned regions Ensure Client's concerns and inquiries are all addressed in a timely manner to their satisfaction Ensure that EY is best placed to deliver our contracted obligations and there is full alignment with account and EY strategy/plans Serve as executive liaison between the Client and EY (e.g. Data Operations, Tech Operations, Business Operations and Service management, etc.) Understand in-depth and communicate Client's regional/local emerging business trends and their implications on the organization and its customers back to the EY leads. Partner with all levels of EY leadership to drive initiatives that meet and exceed Client expectations to the most efficient and cost-effective level of support. Drive strategies partnering with client and vendors to ensure world class customer support experiences Able to align EY strategies within Client's regional/local context to a strategy that builds the EY brand. Responsible for ensuring that Client's regional/local points of view are represented in all major transformation projects. Your key responsibilities Analytical/Decision Making - Strong analytical acumen and solution orientation to understand or define the relevance of processing metrics such as Service Level Agreements (SLA's), Key Performance Indicators, Transformation Index, Return on Investment and others to analyze or guide EY performance discussions. Consultative questioning, influence management and critical thinking skills to understand a current problem requiring a designed remediation. Recommend viable solutions that will improve appropriate EY services or functionality in a manner that is both effective and supporting the value to Client. Support the process of determining which items should be released on an emergency need, move to high priority incidents / CR and which stay in BAU based on Client's priorities Have extensive knowledge of EY service lines, organizations, opportunities and deliver highly valuable business outcomes from that knowledge. Day to day operational responsibility for the above Services and compliance requirements Globally or Area based. Enable the ongoing transition and transformation of Services in their area. Act as the change agent through promotion of the target operating model and the EY strategy. Manage and maintain the global/area relationships for the above Services within EY and with the client, working with the Global or Regional process owners to manage issues and manage performance against the SLAs Delivery of the EY Service management cost case for the engagement, finding opportunities for improvement both in area and globally to deliver a culture of continuous improvement Develop innovative solutions to problems without precedent. Invent new processes to achieve EY strategic business objectives that align to Client's customer experience and to improve business performance Anticipate operational, program, implementation issues and develop detailed recommendations on preventative measures Skills and attributes for success Deep knowledge of delivery in a Service Management environment. Understanding of the engagement's, solution architecture and deal structure. Sound understanding of the EY network and Service Line to ensure delivery issues are resolved in a timely fashion. Engage/work with EY process owners from across delivery to ensure the delivery success of the engagement. Engage/work with client leadership and drive through the E2E requirements of the delivery and ensure customer expectations are met. Service Level management and understanding to be able to pre-empt delivery risk and manage mitigation. Maintain advanced interpersonal skills to engage, as an inspiring leader, with peers and other senior leaders of the firm, in cross business discussions within a matrixed geographically dispersed organization and to build a solid network for collaboration and sharing knowledge. Use these relationships to connect colleagues and challenge insightfully to improve processes, propose credible options, and position EY role in Client's service and business management. Maintain a collaborative but firm approach with all interactions and keep discussions focused on fact-based needs and then align a strategy that satisfies those needs with measurable outputs. Manage peers, other leaders and projects by delegating work effectively and using appropriate resources. Utilize people, time and project management disciplines across a diverse culture and multiple time zones. Resolve team conflicts with a demonstrable ability to implement and communicate difficult decisions. Provide individual, team and peer mentoring as appropriate and develop capabilities within team, function and organization. To qualify for the role, you must have Over 10 years of Service Delivery experience, IT operations environment, preferably in Service Management Ideally, you'll also have A degree in Computer Science / Engineering and/or a business-related degree What we look for A self-starter, independent-thinker, curious and creative person with ambition and passion! What we offer As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. Please apply to this role only through the 'Apply' link (not through the local office). Your application will then be routed to the appropriate recruiting team. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy..... click apply for full job details

Software Engineer (Government Organisation) An opportunity for Software Engineer to work for a government organisation. Land Registry is a government department responsible for the registration of land and property in England and Wales. They are a successful, high performing, innovative organisation. For more than 150 years Land Registry has protected and guaranteed people`s land and property rights by keeping and maintaining the Land Register. Position: Software Engineer Location: Plymouth, South West Contract type: Fixed term contract – up to 2 years`. Flexible working, full-time, part-time and job share available, working a minimum of 24 hours a week. Salary: £23,187 - £24,378 Closing date: Monday 19th September 2016 About the role: The Software Engineer will contribute to the implementation of software solutions through the production of high quality code. The Software Engineer is involved in key stages of the development lifecycle throughout the build and deployment of the software by providing support during the life of the service. They will normally carry out these activities on work of a lower complexity/risk profile than Senior Developer colleagues or will have appropriate support and oversight on more complicated work. The Software Engineer brings coding expertise to the team, working with Senior Software Engineers to interpret design and architecture information and to produce efficient maintainable code to resolve the problem. They continuously work to update their knowledge & skills and will take on increasingly complex work as their experience grows. About you: The successful applicant will have a qualification in Information Technology or in a related area. You will show good communication skills, demonstrate a logical analytical approach and show determination to complete tasks. You must demonstrate some experience in the following areas: full lifecycle application development, application design and analysis. You will be able to identify new technologies for implementation, software testing and quality assurance methods. Experience using development methodologies is also required, ideally using RUP, Agile, and you will possess some experience of coding and debugging applications in PL1 or Delphi. You may have experience of the following: Software Engineer, Software Developer, IT, Software testing, Software Development, PL1, Agile, Programmer, Information Technology, Government Organisation, etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Software Engineer (Government Organisation) An opportunity for Software Engineer to work for a government organisation. Land Registry is a government department responsible for the registration of land and property in England and Wales. They are a successful, high performing, innovative organisation. For more than 150 years Land Registry has protected and guaranteed people`s land and property rights by keeping and maintaining the Land Register. Position: Software Engineer Location: Plymouth, South West Contract type: Fixed term contract – up to 2 years`. Flexible working, full-time, part-time and job share available, working a minimum of 24 hours a week. Salary: £23,187 - £24,378 Closing date: Monday 19th September 2016 About the role: The Software Engineer will contribute to the implementation of software solutions through the production of high quality code. The Software Engineer is involved in key stages of the development lifecycle throughout the build and deployment of the software by providing support during the life of the service. They will normally carry out these activities on work of a lower complexity/risk profile than Senior Developer colleagues or will have appropriate support and oversight on more complicated work. The Software Engineer brings coding expertise to the team, working with Senior Software Engineers to interpret design and architecture information and to produce efficient maintainable code to resolve the problem. They continuously work to update their knowledge & skills and will take on increasingly complex work as their experience grows. About you: The successful applicant will have a qualification in Information Technology or in a related area. You will show good communication skills, demonstrate a logical analytical approach and show determination to complete tasks. You must demonstrate some experience in the following areas: full lifecycle application development, application design and analysis. You will be able to identify new technologies for implementation, software testing and quality assurance methods. Experience using development methodologies is also required, ideally using RUP, Agile, and you will possess some experience of coding and debugging applications in PL1 or Delphi. You may have experience of the following: Software Engineer, Software Developer, IT, Software testing, Software Development, PL1, Agile, Programmer, Information Technology, Government Organisation, etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Software Engineer (Government Organisation) An opportunity for Software Engineer to work for a government organisation. Land Registry is a government department responsible for the registration of land and property in England and Wales. They are a successful, high performing, innovative organisation. For more than 150 years Land Registry has protected and guaranteed people`s land and property rights by keeping and maintaining the Land Register. Position: Software Engineer Location: Plymouth, South West Contract type: Fixed term contract – up to 2 years`. Flexible working, full-time, part-time and job share available, working a minimum of 24 hours a week. Salary: £23,187 - £24,378 Closing date: Monday 19th September 2016 About the role: The Software Engineer will contribute to the implementation of software solutions through the production of high quality code. The Software Engineer is involved in key stages of the development lifecycle throughout the build and deployment of the software by providing support during the life of the service. They will normally carry out these activities on work of a lower complexity/risk profile than Senior Developer colleagues or will have appropriate support and oversight on more complicated work. The Software Engineer brings coding expertise to the team, working with Senior Software Engineers to interpret design and architecture information and to produce efficient maintainable code to resolve the problem. They continuously work to update their knowledge & skills and will take on increasingly complex work as their experience grows. About you: The successful applicant will have a qualification in Information Technology or in a related area. You will show good communication skills, demonstrate a logical analytical approach and show determination to complete tasks. You must demonstrate some experience in the following areas: full lifecycle application development, application design and analysis. You will be able to identify new technologies for implementation, software testing and quality assurance methods. Experience using development methodologies is also required, ideally using RUP, Agile, and you will possess some experience of coding and debugging applications in PL1 or Delphi. You may have experience of the following: Software Engineer, Software Developer, IT, Software testing, Software Development, PL1, Agile, Programmer, Information Technology, Government Organisation, etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications

Software Engineer (Government Organisation) An opportunity for Software Engineer to work for a government organisation. Land Registry is a government department responsible for the registration of land and property in England and Wales. They are a successful, high performing, innovative organisation. For more than 150 years Land Registry has protected and guaranteed people`s land and property rights by keeping and maintaining the Land Register. Position: Software Engineer Location: Plymouth, South West Contract type: Fixed term contract – up to 2 years`. Flexible working, full-time, part-time and job share available, working a minimum of 24 hours a week. Salary: £23,187 - £24,378 Closing date: Monday 19th September 2016 About the role: The Software Engineer will contribute to the implementation of software solutions through the production of high quality code. The Software Engineer is involved in key stages of the development lifecycle throughout the build and deployment of the software by providing support during the life of the service. They will normally carry out these activities on work of a lower complexity/risk profile than Senior Developer colleagues or will have appropriate support and oversight on more complicated work. The Software Engineer brings coding expertise to the team, working with Senior Software Engineers to interpret design and architecture information and to produce efficient maintainable code to resolve the problem. They continuously work to update their knowledge & skills and will take on increasingly complex work as their experience grows. About you: The successful applicant will have a qualification in Information Technology or in a related area. You will show good communication skills, demonstrate a logical analytical approach and show determination to complete tasks. You must demonstrate some experience in the following areas: full lifecycle application development, application design and analysis. You will be able to identify new technologies for implementation, software testing and quality assurance methods. Experience using development methodologies is also required, ideally using RUP, Agile, and you will possess some experience of coding and debugging applications in PL1 or Delphi. You may have experience of the following: Software Engineer, Software Developer, IT, Software testing, Software Development, PL1, Agile, Programmer, Information Technology, Government Organisation, etc. This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications